Business Analyst

  • Location: Richmond, VA
  • Type: Contract
  • Job #32742

Business Analyst
 

  • Local Richmond, VA candidates only, please.
  • This is a hybrid position.

Responsibbilities:

  • Process Normal Standard Emergency RFCs by working with ITD Developers DBAs/SE Managers and executives regarding Change Management process.
  • Monitoring the End to End CM process to assess control and track RFCs.
  • Provide user support to Change Management Tool Users by creating training plans requirements knowledge transfer and other CM system changes.
  • Provide support for the Ivanti Upgrade Projects.
  • Write and manage diverse documentation: presentations impact analysis implementation plans training plans policies and procedures traceability and RACI documents user manuals risk assessments communication release management and other on-demand documentation.
  • Create and Manage Communication Distribution.
  • Facilitate change announcements gather reporting metrics and creating BI reports create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes.
  • Assist with the management of the Configuration Management Database CMDB including facilitating audits.

Required Skills/Experience:

  • Experience Delivering Business and Systems Analyst Artifacts Required 10 Years
  • Must have exceptional written and oral communication skills Required 10 Years
  • Experience with Ivanti Service Manager or Change Management tool (i.e. ServiceNow) Highly desired 2 Years
  • Familiar with ITIL framework and processes Highly desired 2 Years
  • Experience with Power BI Required 2 Years
  • Experience with SharePoint Required 2 Years
  • Experience with Microsoft Office Required 5 Years
  • Experience with Visio Highly desired 2 Years
  • Experience with Creating Training Materials Highly desired 2 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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