Business Analyst

  • Location: Richmond, VA
  • Type: Contract
  • Job #32742

Business Analyst

  • Local Richmond, VA candidates only, please.
  • This is a hybrid position.


  • Process Normal Standard Emergency RFCs by working with ITD Developers DBAs/SE Managers and executives regarding Change Management process.
  • Monitoring the End to End CM process to assess control and track RFCs.
  • Provide user support to Change Management Tool Users by creating training plans requirements knowledge transfer and other CM system changes.
  • Provide support for the Ivanti Upgrade Projects.
  • Write and manage diverse documentation: presentations impact analysis implementation plans training plans policies and procedures traceability and RACI documents user manuals risk assessments communication release management and other on-demand documentation.
  • Create and Manage Communication Distribution.
  • Facilitate change announcements gather reporting metrics and creating BI reports create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes.
  • Assist with the management of the Configuration Management Database CMDB including facilitating audits.

Required Skills/Experience:

  • Experience Delivering Business and Systems Analyst Artifacts Required 10 Years
  • Must have exceptional written and oral communication skills Required 10 Years
  • Experience with Ivanti Service Manager or Change Management tool (i.e. ServiceNow) Highly desired 2 Years
  • Familiar with ITIL framework and processes Highly desired 2 Years
  • Experience with Power BI Required 2 Years
  • Experience with SharePoint Required 2 Years
  • Experience with Microsoft Office Required 5 Years
  • Experience with Visio Highly desired 2 Years
  • Experience with Creating Training Materials Highly desired 2 Years
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