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Senior IT Project Manager

Richmond, VA
Contract
Job 26211: Senior IT Project Manager The Project Manager should be well versed in, and have led, both Traditional and Agile project methodologies. The selected candidate is responsible for successfully planning, leading, organizing, and motivating these diverse project teams throughout all phases of the Commonwealth Project Management Standard: Select, Initiation, Planning, Execution and Control, and Closeout, and ultimately for delivering projects that provide exceptional business value to the Commonwealth's internal and external stakeholders. RESPONSIBILITIES: Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work. Facilitate multi-disciplinary teams in the development of plans, goals, objectives, policies, and procedures for completion of a project. Oversee and manage execution and/or coordination of day-to-day project activities as required. Manage working relationships with key stakeholders, including executive management, business management, vendors, project sponsors, suppliers, and technology management. Set project goals that are consistent with business objectives. Track and communicate project's progress from a schedule, cost, and risk perspective to the project team, customers, and project stakeholders. Adapt project specifications, plans, and approach to the different concerns and expectations of stakeholders. Monitor progress by third-party vendors, and define and measure their progress with metrics. Develop and maintain project budget, plans, tasks, schedules, risks, and status, to include resource allocation and schedules. Adhere to our client’s and VITA’s project management practices and governance requirements. Additional responsibilities as assigned.   KNOWLEDGE, SKILLS, AND ABILITIES: Strong experience in developing, executing, and managing third-party / vendor-led projects. Strong experience in leading the development, solicitation, and execution of RFIs, RFPs, SORs, and SOWs. Strong analytical, organizational, and decision-making skills. Strong interpersonal skills including mentoring, coaching, collaborating, and team building. Strong verbal/written communication skills with the demonstrated ability to simplify and communicate complex issues to multiple audiences. Ability to work with customers, understand their business practices, and manage their expectations. Ability to lead others to implement new approaches, systems, structures and methods. Ability to balance both business and technical backgrounds in order to provide highly credible leadership to technology teams. Ability to define and balance the competing demands for quality, scope, schedule, and cost. Ability to analyze and document business and system processes. Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices. In addition, the ability to blend them together in the right proportions to fit a particular project and business environment. Knowledge of process engineering and re-engineering techniques and practices. Experience with SAFe methodologies on enterprise-level application development projects. Fluency in Project Management tools such as Microsoft Project, Visio, and Office.   ***PMP and CSM Certification required*** PMI-ACP, SAFe Certifications preferred   Required/Desired Skills: Current Project Management Professional (PMP) from the Project Management Institute (PMI), NO other certifications are accepted Required Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles Required 15 Years Balance business/technical background with sufficient level of technical background to provide highly credible leadership to technology teams. Required 15 Years Demonstrated strong verbal/written communication skills with the ability to simplify and communicate complex issues to multiple audiences. Required CSM certification required. Please upload a copy of certification here. Required

Data Analyst

North Chesterfield, VA
Contract
Job 26210: Data Analyst Our client is seeking a Senior Data Analyst to support a state wide Covid project. The contractor selected will work with several agencies. The position conducts full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements. Ensuing all data assets are properly registered within the appropriate database framework for the Office of Data Governance and Analytics. Competencies Required: Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Acquire data from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems Work with management to prioritize business and information needs Locate and define new process improvement opportunities Focus on data documentation and ensuring data assets are properly registered in Azure Data Catalog Must be proficient in writing SQL Queries Experience in SQL Server preferred   Required/Desired Skills: Interpret data, analyze results using statistical techniques and provide ongoing reports Required 7 Years Must be proficient in writing SQL Queries Required 7 Years Identify, analyze, and interpret trends or patterns in complex data sets Required 7 Years Work with management to prioritize business and information needs Required 7 Years Experience in SQL Server preferred Required 7 Years

PowerBI Specialist

North Chesterfield, VA
Contract
Job 26209: PowerBI Specialist   Our client is seeking a PowerBI Specialist to support a statewide COVID project. The contractor selected will work with several agencies. The position will provide dedicated support in the area of Reporting, Analytics, and ETL. Primary focus on converting reporting requirements into user-friendly, storytelling reports and dashboards. Competencies Required: The Business Intelligence Analyst will work with government clients to develop, deploy and maintain analytical and reporting software solutions using Microsoft Power BI. Will create and establish a framework for Power BI that describes the data visualization approach, objectives, data connections, style guide, and publication process. Responsible for creating and maintaining multiple data visualizations using Power BI. Responsible for designing and building scalable data models, cleaning and transforming data and enabling advanced analytic capabilities to meet business needs.   Required/Desired Skills: Proven experience developing, deploying, and maintaining PowerBI reporting solutions and and associated components. Required 7 Years Experience establishing Power BI architecture that defines the data visualization approach, objectives, data connections, and processes. Required 7 Years Experience designing and building scalable data models, cleaning and transforming data and enabling advanced analytic capabilities to meet needs. Required 7 Years Experience with ETL and data transformation tools like SSIS or Talend Required 5 Years

SQL/Python Data Analytics Specialist

North Chesterfield, VA
Contract
Job 26208: SQL/Python Data Analytics Specialist   Our client is seeking a Data Analytics Specialist to support a statewide COVID project. The contractor selected will work with several agencies. The positions primary focus will be to collect and store data, perform statistical analysis and matching comparisons. They bring technical expertise to ensure the quality and accuracy of that data, then process, design, and present it to support technical needs.   Required/Desired Skills: Must have strong SQL coding skills. Required 7 Years Must have strong Python coding skills. Required 7 Years Must have a strong understanding of relational databases. Required 7 Years Experience troubleshooting complex SQL queries and related statements. Required 7 Years Understanding of APIs and micro services. Required 7 Years

Electric Distribution Design Associate

Herndon, VA
Contract
Job 26207: Electric Distribution Design Associate Education Requirement: HS Diploma or higher Top Skills Required: MS Office AutoCAD Customer Service Experience including strong verbal and writing skills   Top Nice to Have Skills Strong problem solving and analytical skills Understanding of technical drawings Ability to work independently and with a team   Specific companies/industries Experience Preferred: Property Management, legal background with knowledge of permits and easements may be helpful but not required 7:00 AM to 3:30 PM Core hours, but flexible The knowledge, skills, abilities and education required for entry into this job include the following: Knowledge: Basic computer skills including Microsoft Office. Working knowledge of Auto CAD   Skills: Good written, verbal and interpersonal communication; time management and organization   Abilities: Effectively interact with customers; teaming; detail oriented; physical attributes required to perform essential functions of the job - walking, climbing, stooping, bending and prolonged standing

Engineer II

Richmond, VA
Contract
Job 26206: Engineer II System Protection Engineering Line Impedance   Job Summary Our client’s Electric Transmission (ET) System Protection Engineering department is seeking a motivated Engineer contractor to support the company’s evolving transmission grid. The primary responsibility for this role is to develop and maintain transmission line impedance data in the Mutual Impedance Studies (MIS) system based on transmission line construction documentation. The successful candidate will be a key part of the group’s goal to complete projects safely, accurately, and punctually. A strong focus on end-user/customer engagement and support within Power Delivery is critical to successful execution of the job function.   Job Responsibilities: Develop, calculate, and maintain transmission line impedance data. Review transmission one-line drawings and phasing diagrams to ensure agreement and accuracy. Review related lines in the Right of Way (ROW) using Geographical Information System (GIS) for each segment of the MIS system to confirm that segments are shown accurately per the System Protection Engineering guidelines. Confirm that the same mutual group carry across all the lines in a ROW segment. Review the MIS and transmission one-line drawings to ensure radial taps are accurately represented in MIS. Work collaboratively with system planning, and the SOC to ensure impedance data is accurately represented in the short circuit models, planning models, and EMS models. Assist in the research and development of a system to utilize high fidelity system measurements to validate calculated impedances. Resolve discrepancies between various line impedance data sets. Perform other duties, as requested or assigned.   Top Skills Required: Understanding of transmission line impedance calculations including zero sequence mutual impedance. Understanding of AC/DC fundamentals, including three-phase power systems. Strong time management skills with the ability to independently plan and organize work assignments.   Nice To Have Skill Sets: Experience with short circuit modeling software (Aspen or Cape) is a plus. Experience with PLS-CADD software is a plus. Experience in Transmission Line Engineering is a plus.   Education: BS in Engineering. Electrical Engineering strongly preferred. Industry Preference: Utility Required Knowledge, Skills, Abilities & Experience Understanding of transmission line impedance calculations including zero sequence mutual impedance. Understanding of AC/DC fundamentals, including three-phase power systems. Strong time management skills with the ability to independently plan and organize work assignments. Strong oral and written communication skills, including technical writing. Equally effective with working independently or in a team environment. Ability to think analytically and solve complex problems. Experience with short circuit modeling software is a plus. Experience with PLS-CADD software is a plus. Ability to interpret codes, regulations and practices. Bachelor of Science in Engineering degree required. Electrical Engineering preferred. Knowledge and application of engineering theories and principles, concepts, and fundamentals. Requires developmental experience in a professional engineering position. Competency in applying engineering principles, fundamental concepts, practices and procedures requiring some evaluation, originality and/or ingenuity to achieve project objectives. Understands and can apply knowledge of configuration management. Ability to perform engineering calculations using applicable software programs (e.g. Matlab, Excel, etc.). Planning, organizational and project management skills. Ability to develop and exercise leadership skills. Effective decision-making skills. Effective oral and written communication skills (includes technical writing). Ability to think analytically and solve complex problems. Ability to interpret codes, regulations and practices. Equally effective working independently or in a team environment. Ability to process information quickly and effectively manage multiple tasks.   REQUIRED ENGINEERING CRITERIA: For placement of a candidate in the Engineer job series, the following criteria must be met: Possess a 4-year engineering degree from an ABET accredited engineering program based on the year that the engineering program was accredited by ABET, or Possess a 4-year engineering degree from an institution outside of the U.S. which is accredited through the country's own engineering accrediting body under the Washington Accord as a full signatory, and is a degree that was recognized by the country's accrediting body on or after the date that full signatory status was achieved, or Possess a 4-year engineering degree from a non-ABET accredited program and a post-graduate engineering degree from an institution where the undergraduate degree in the same engineering discipline is ABET accredited based on the year the engineering program was accredited by ABET, or Possess a 4-year degree in Physics, Chemistry or Math and a post-graduate engineering degree from an institution where the undergraduate degree in the same engineering discipline is ABET accredited based on the year the engineering program was accredited by ABET, or Holds or has previously held a valid U.S. Professional Engineer license.

Java Developer/Programmer

Raleigh, NC
Contract
Job 26205: Java Developer/Programmer   ***This position will be remote for the duration of the engagement. The manager will mail the equipment to the candidate. Our client is hiring for a seasoned contract Java Applications Developer to work with key stakeholders and contributors to migrate NCDOR written applications from Java 1.5 to 1.8. The assignment will be up to six months in duration. The Java Applications Developer will have the following primary responsibilities: Work with DOR resources, key stakeholders, and contributors to identify and plan the scope of work associated with moving batch processes from Java 1.5 to 1.8. Work includes migrating from JBuilder 2006 to Eclipse, uplifting Java 1.5 to 1.8, remove CORBA, and updating Unix Shell Scripts. Develop aproject schedule for the total scope of work. Communicate project information, issues, and status to the organization through various methods including written reports and presentations. Ensure that issues are resolved in a timely manner.   In performing these responsibilities, the developer is expected to apply application programming best practices.   Required/Desired Skills: Demonstrated in-depth analytical skills and ability to develop and configure software applications and tools to solve complex problems Required 5 Years Demonstrated in-depth experience with Java versions 1.5 and 1.8, Java Frameworks, Eclipse, and Unix Shell Script Required 5 Years Demonstrated analytical skills and ability to gather requirements and develop/configure software applications and tools to solve complex problems Required 5 Years Ability to establish and maintain effective, positive, and productive working relationships with peers, superiors, subordinates, and customers Required 5 Years Java experience Required 7 Years Unix Shell Script experience with emphasis on batch applications Required 5 Years

Jr. Desktop Support

Greensboro, NC
Contract
Job 26204: Desktop Support Technician   Description (including, but not limited to): Locating, disconnecting and moving surplus PCs to another location. Assisting with the installation and replacement of PCs Communicating and coordinating efforts with end users and other technicians. Tracking work progress via Microsoft Excel.   PC Surplus and Replacement Expected Skills: Able to work successfully with guidance; able to manage simple to medium complexity work efforts; basic PC installation and troubleshooting knowledge; able to lift and carry 50lbs.   Required/Desired Skills: Physically Moving PCs from one location to another Required 1 Years Installing PCs Required 1 Years Basic Computer Skills Required 2 Years MS Excel Required 1 Years North Carolina Drivers License Required 2 Years Customer Service Required 1 Years Imaging PCs Nice to have 1 Years

Training Implementation Lead

Research Triangle Park, NC
Contract
Job 26203: Training Implementation Lead   Our client seeks contract resources to assist with development and execution of training modules to support the implementation of NC Families Accessing Services through Technology (NC FAST). This resource will work with cross-functional and cross-organization teams to perform needs analysis, develop and execute plans for change management, training, pre-conversion or federation preparation and reports, and post-conversion onsite staff assistance in county departments of social services. Responsibilities include establishing and maintaining timelines for implementation rollout groups, developing a thorough understanding of requirements and expectations in order to drive the change management process, clearly communicating status throughout all phases of preparation, readiness, training, deployment and support; and identifying risks and opportunities across the organization.   Required/Desired Skills: Demonstrated ability able to work with minimal supervision at detailed levels while taking account of interdependencies at higher levels Required 5 Years Experience with task analysis in preparation to drive the change management process Required 5 Years Strong project and program management skills from initiation through delivery Required 5 Years Experience with strategic planning within the public sector environment Highly desired 5 Years Excellent written and verbal communication skills, including experience developing and delivering presentations. Required 5 Years Demonstrated ability to navigate complex organizational structures to accomplish goals Required 5 Years Ability to effectively manage in an environment with frequent changes in timeline and strategy Required 5 Years Must have strong interpersonal skills to effectively interact with internal partners and virtual team members Required 5 Years Experience and proficiency with Microsoft Office products (Word, PowerPoint, Excel) Required 5 Years Experience and proficiency with Adobe Creative Suite and Camtasia Required 3 Years Experience with document management systems that may include Northwoods, Compass and Superizzi Required 3 Years Experience in Medical Assistance Training/Content Development. Required 1 Years Experience in leading a Department of Social Services Training program. Required 2 Years Experience with the NC FAST Medicaid modules Highly desired 2 Years Experience with using the NC FAST system. Highly desired 3 Years Experience with stakeholder engagement, curriculum development, post-go live support, and Agile development. Required 2 Years

Data Engineer

North Chesterfield, VA
Contract
Job 26200: Data Engineer   Our client is seeking a senior Data Engineer to support a statewide Covid project. The contractor selected will who with several agencies. This position develops, tests, and maintains scalable and efficient data pipelines to acquire and transform large volumes of structured and unstructured data, from multiple sources and systems, into a format suitable for analysis by data science staff.   Duties include: building infrastructures that overcome data delivery and handling problems for applications that consume, process, and store large volumes, varieties, and velocities of data; warehousing large, complex datasets that meet business requirements; and developing data analytics tools to provide business insights. Competencies Required: The demonstrated ability to translate data architecture and stakeholder requirements into technology solutions for data acquisition, handling, and storage; to ensure data quality, integrity, and security throughout the data processing system; to prototype data and analytics solutions that establish concept viability; to collaborate successfully with technical and business stakeholders; and to provide effective oral and written communications on related issues. A considerable knowledge of database management systems, query tools, data schemas, and distributed systems, relational databases; of tools to extract, clean, transform, and load/warehouse data; and of cloud computing environments. Considerable skill in the use of a personal computer with data engineering and standard office applications.   Must have a strong background in SQL Server and SQL development. Must have a strong understanding in SSIS, Talend and other ETL solutions.   Required/Desired Skills: The demonstrated ability to translate data architecture and stakeholder requirements into technology solutions for data acquisition, handling, and sto Required 7 Years A considerable knowledge of database management systems, query tools, data schemas, and distributed systems, relational databases; of tools to extract Required 7 Years Must have a strong background in SQL Server and SQL development. Required 7 Years Must have a strong understanding in SSIS, Talend and other ETL solutions. Required 7 Years Developer procedures and scripts for data migration. Required 7 Years Design, build, test, and maintain efficient, reusable, and reliable code when required. Required 7 Years

Technical Project Manager

North Chesterfield, VA
Contract
Job 26199: Technical Project Manager   This position serves as the supervisor and technical lead on data architecture and data pipeline development projects designed to acquire and transform large volumes of multi-structured data, from multiple systems, into a format suitable for analysis by data science staff. Responsibilities include: leading the successful design, construction, and operation of analytics-ready, big-data production capabilities; supervising assigned data architect and data engineer project staff; working with data community partners, officials, senior managers, and data science staff to define data project deliverables; establishing milestones and assigning and leading work responsibilities; completing projects to specification, on schedule and within budget; and preparing reports and presentations on work products. This position also serves as an Office of Data Governance and Analytics technical IT leader in analyzing and determining data flow and structural requirements for large data sets and related software applications. PMP is not required but is highly preferred. Competencies Required: The demonstrated ability to organize and execute big-data development projects that produce analytics-ready data that is responsive to the requirements of data science staff and client data users. The demonstrated ability to lead and supervise the work of data architects and data engineers to design and build technology solutions for data acquisition, processing, and storage; and to ensure data quality, integrity, and security throughout the data management system. The demonstrated ability to collaborate successfully with business partners, technical staff, managers, and officials; to implement effective project management processes, strategies, and methods; and to compose and deliver persuasive oral and written communications on data project issues. An extensive knowledge of data architecture, data engineering, and business and technology issues related to the design, development, and management of data assets, and of IT project planning, organization, and supervision. An extensive knowledge of data governance and security practices; and of technologies, programming and scripting languages, and data tools associated with big-data processing projects. Considerable skill in the use of a personal computer with MS Office or similar business software packages.   Required/Desired Skills: The demonstrated ability to organize and execute big-data development projects that produce analytics-ready data that is responsive requirements. Required 7 Years Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables. Required 7 Years Extensive leadership experience and strong teaming abilities. Required 7 Years Minimum seven years management experience in the IT field, including development work and interactions with customers. Required 7 Years PMP Highly desired

Systems Administrator I

Dulles, VA
Contract
Job 26198: Maintains smooth operation of multi-user computer systems, including coordination with network administrators. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources. Ancillary duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space.

SAP HR Systems Admin

Harrisburg, PA
Contract
Job 26193: SAP HR Systems Admin   Job duties for this position include: configuring enterprise software, providing technical assistance, conducting system testing, writing functional specification documents, developing end user procedures, providing end user support, and business process reengineering Our client is seeking a resource with a minimum of five (5) years of expertise in as many of the following products/platforms/activities as possible: SuccessFactors Recruitment & OnBoarding SAP Personnel Administration (PA) – SAP Time Management (TM) - this includes but not limited to: Time schemas and rules, Time Transfer, Time Evaluation, Attendance and Absence types, Quotas, Work Schedules, Cross application time sheets SAP Employee Self-Service (ESS) and Manager Self-Service (MSS) SAP Payroll (PY) - This includes but not limited to: Payroll schemas and rules, Wage Types, Third party processes, Posting payroll results, Taxes SAP Benefits Administration (BN) Process Affordable Care Act (ACA) 1095C forms SAP Organizational Management (OM) SharePoint design and end user support OrgPublisher chart development and user support ServiceNow configuration / development / end-user support experience is a plus experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) OnBase experience including form design and workflow configuration experience with test planning, script maintenance, and test result tracking using Azure DevOps developing / creating documents in UPerform Ability to express complex technical concepts effectively, both verbally and in writing Ability to write business and technical specifications according to defined and established methodology and standards   The Work Environment for this resource will be: Work hours will fall within 7am - 5pm EST (under normal circumstances) Remote only work until at least June 30, 2021 after which, on premise requirements are negotiable   Required/Desired Skills: SuccessFactors Recruitment & OnBoarding Required 5 Years Expertise in as many of the following products/platforms/activities listed below as Highly Desired Required 5 Years SAP Personnel Administration (PA) Highly desired SAP Time Management (TM) - includes but not limited to: Time schemas and rules, Time Transfer, Time Evaluation, Attendance and Absence types, Quotas Highly desired SAP Employee Self-Service (ESS) and Manager Self-Service (MSS) Highly desired SAP Payroll (PY) - This includes but not limited to: Payroll schemas and rules, Wage Types, Third party processes, Posting payroll results, Taxes Highly desired SAP Benefits Administration (BN) Highly desired SAP Organizational Management (OM) Highly desired Process Affordable Care Act (ACA) 1095C forms Highly desired SharePoint design and end user support Highly desired OrgPublisher chart development and user support Highly desired ServiceNow configuration / development / end-user support experience is a plus Highly desired Experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) Highly desired OnBase experience including form design and workflow configuration Highly desired Experience with test planning, script maintenance, and test result tracking using Azure DevOps Highly desired developing / creating documents in UPerform Highly desired  

ServiceNow Specialist

Harrisburg, PA
Contract
Job 26192: ServiceNow Specialist   Job duties for this position include: configuring enterprise software, providing technical assistance, conducting system testing, writing functional specification documents, developing end user procedures, providing end user support, and business process reengineering Our client is seeking a resource with a minimum of five (5) years of expertise in as many of the following products/platforms/activities as possible:   ServiceNow configuration / development / end-user support Syclo Work Manager Mobility Platform (SMP 3.0 SP07) AgileAssets Sign Management AgileAssets Pavement Management SAP Plant Maintenance (PM) SAP Linear Asset Management (LAM) OnBase DMS from Hyland Software (11.0.1.560 SP1) OnBase Archivelink for SAP OnBase Document Management experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) OnBase experience including form design and workflow configuration experience with test planning, script maintenance, and test result tracking using Azure DevOps developing / creating documents in UPerform Ability to express complex technical concepts effectively, both verbally and in writing Ability to write business and technical specifications according to defined and established methodology and standards   They are especially interested in individuals with certifications in any of the following: ServiceNow certification Agile Development Methodology Scrum Master certification ITIL v3/v4 certification ITIL Foundation Certification in IT Service Management   The Work Environment for this resource will be: Work hours will fall within 7am - 5pm EST (under normal circumstances) Remote only work until at least June 30, 2021 after which, on premise requirements are negotiable   Required/Desired Skills: ServiceNow configuration / development / end-user support Required 5 Years Expertise in as many of the following products/platforms/activities listed below as Highly Desired Required 5 Years Syclo Work Manager Highly desired Mobility Platform (SMP 3.0 SP07) Highly desired AgileAssets Sign Management Highly desired AgileAssets Pavement Management Highly desired SAP Plant Maintenance (PM) Highly desired SAP Linear Asset Management (LAM) Highly desired OnBase DMS from Hyland Software (11.0.1.560 SP1) Highly desired OnBase Archivelink for SAP Highly desired OnBase Document Management Highly desired Experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) Highly desired OnBase experience including form design and workflow configuration Highly desired Experience with test planning, script maintenance, and test result tracking using Azure DevOps Highly desired developing / creating documents in UPerform Highly desired

OnBase Specialist

Harrisburg, PA
Contract
Job 26191: OnBase Specialist   Job duties for this position include: configuring enterprise software, providing technical assistance, conducting system testing, writing functional specification documents, developing end user procedures, providing end user support, and business process reengineering Our client is seeking a resource with a minimum of five (5) years of expertise in as many of the following products/platforms/activities as possible: OnBase experience including form design and workflow configuration SAP ABAP Coding, debugging, and troubleshooting SAP Materials Management (MM) configuration and support SRM 7.13 configuration and support SAP Purchasing (PUR) configuration and support SAP MRP Controlling SmartDocs Vendor Portal support LawTrac Support ServiceNow configuration / development / end-user support experience is a plus Experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) Exerience with test planning, script maintenance, and test result tracking using Azure DevOps Developing / creating documents in UPerform Ability to express complex technical concepts effectively, both verbally and in writing Ability to write business and technical specifications according to defined and established methodology and standards   The Work Environment for this resource will be: Work hours will fall within 7am - 5pm EST (under normal circumstances) Remote only work until at least June 30, 2021 after which, on premise requirements are negotiable   Required/Desired Skills: OnBase experience including form design and workflow configuration Required 5 Years Expertise in as many of the following products/platforms/activities listed below as Highly Desired Required 5 Years SAP ABAP Coding, debugging, and troubleshooting Highly desired SAP Materials Management (MM) configuration and support Highly desired SRM 7.13 configuration and support Highly desired SAP Purchasing (PUR) configuration and support Highly desired SAP MRP Controlling Highly desired SmartDocs Vendor Portal support Highly desired LawTrac Support Highly desired ServiceNow configuration / development / end-user support experience is a plus Highly desired Experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) Highly desired Experience with test planning, script maintenance, and test result tracking using Azure DevOps Highly desired Developing / creating documents in UPerform Highly desired

InfoSec Program Manager

Richmond, VA
Contract
Job 26190:   InfoSec Program Manager   The Information Security Program Manager will execute various large and complex programs and projects delivering solutions and services across the organization working with multiple security, IT and various business unit professionals. This persons time will largely be spent supporting projects in Voting Systems and Locality Security.   Responsibilities: This role will offer project/program management support for the delivery of enterprise-wide programs such as but not limited to the delivery of cloud Information Security capabilities. The role will be responsible for contributing to communication, timeline, resource needs and tasks across capability owners are in alignment with the program roadmap and strategy. The program manager is expected to interact with capability owners and team leads to align on priorities, timely reporting and escalation of risks and issues, progress updates to the InfoSec PMO and executive leadership, creating and maintaining program and project roadmaps. Experience with implement cloud projects in Azure is a plus. Experience with JIRA, Confluence, and Atlassian are highly desired. Experience with NIST sec standards is highly desired. PMP is not required, but highly desired.   Required/Desired Skills: Professional experience in information security in a lead capacity successfully executing portfolio, program and project management Required 6 Years Experience managing cross-functional teams, inclusive of being a manager of managers. Required 5 Years Experience with various software development methodologies including the agile development methodologies Required 5 Years Extraordinary communication and negotiation skills in all mediums and throughout all levels of the organization. Required 5 Years Bachelor's degree in Information Systems, Security, preferred. Certifications are a plus. Required 1 Years Experience with Atlassian tools, specifically Jira and Confluence. Highly desired 5 Years Experience with NIST sec standards. Highly desired 5 Years PMP Highly desired

Sr. Active Directory/O365 Admin

Harrisburg, PA
Contract
Job 26189: Senior Active Directory and O365 Admin The successful candidate will be a team member managing one of the largest consolidated messaging systems in Central PA. The system is based on Microsoft technology, including on-premises Exchange 2019, Exchange 2016, Windows 2019, Windows 2016, Windows 2012, Office 365 and supports more than 100,000 Active Directory accounts and mailboxes. The positions primary responsibilities include Tier 2 support for on-premises Active Directory, Azure Active Directory, and Office 365 including a Hybrid Exchange environment. The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology such as SharePoint development or an SAP specialist. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Role Description: Lead experience with technical expertise across large, complex implementations for enterprise systems. Proven experience with a technical specialty across large and complex implementations and systems. Advanced experience in the required technical subject matter. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product.   Required/Desired Skills: 4 year college degree or equivalent technical study Highly desired 5 Years of experience in administering large Active Directory environments containing multiple sites leveraging Windows 2008 and higher Required 5 Years Strong knowledge of managing Active Directory 2008/2012/2016 infrastructure for the Enterprise. Required Act as the Senior AD resource in designing, implementation, and support of a highly available multi-domain directory. Required Assists in the development of AD disaster recovery plans with the clients. Required Develop, document, and enforce the standards, security procedures, and controls for access to ensure integrity of AD and related systems. Required 2 Years of hands-on experience in administering large O365 and Exchange environments. Required 2 Years Experience with DNS and KMS in large environments Required Strong experience in Powershell required Required Excellent verbal and written communication skills able to speak directly and professionally. Required Team Player Required Beneficial Skills: MCSE 2012 Required Beneficial Skills: Microsoft Windows Server certifications Required Beneficial Skills: Microsoft Core Infrastructure certification Required Beneficial Skills: ITIL v3 or v4 Foundations certification Required  

Business Project Manager

Chester, VA
Contract
Job 26186: Business Project Manager Temporary resource will function as a Business Project Manager to implement new contract for IT contingent labor. They will work with the ITCL program manager, coordinate with the awarded supplier on processes, communication, documentation, etc.   Qualifications: Contract resource must possess comprehensive experience in managing enterprise level IT projects and system implementations. Proficiency is needed in using project management practices and tools (MS Project) to coordinate for the implementation of a new contract and program processes for the State's IT contingent labor program. Demonstrated ability to lead all aspects of developing, planning, organizing, and successful management of the implementation project plan, communications, project meetings, reporting and risk management initiatives is required. Commonwealth PM certification and/or PMBOK certification, working knowledge and experience with the IT staffing and consulting business and Virginia state government is preferred.   Required/Desired Skills: Demonstrated experience in managing enterprise level IT projects and system implementations Required 5 Years Business consulting, ability to work independently and in a team-oriented environment Required 5 Years Ability to effectively manage multiple work streams, solve business problems and deliver results Required 5 Years Use Microsoft Project and other PM tools to develop and organize the plan, coordinate and implement new statewide contract Required 5 Years Detail oriented, strong oral and written communications skills Required 5 Years Commonwealth PM certification and/or PMBOK certification Highly desired Working knowledge and experience with the IT staffing/consulting business, Virginia state government and VITA is preferred Highly desired

Customer Care Associate I

Innsbrook, VA
Contract
Job 26181: JOB DESCRIPTION: Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE:  Customer Service   EDUCATION: High School Diploma or GED (Required) Associates (Preferred) Bachelors (Preferred)

IT Project Quality Manager

Raleigh, NC
Contract
Job 26180: IT Project Quality Manager    The IT Project Quality Manager (PQM) will aide with oversight and delivery of projects focused on Enterprise IT platform modernization in addition to providing support of certification of new functionality. The PQM will provide consistent, timely updates on schedule and demonstrate a track record of managing projects delivering large projects within a complex, matrix organization. The candidate is required to have knowledge or experience managing projects for deploying systems using the Agile Scrum methodologies. Excellent communications skills required. The candidate must be well organized and exhibit excellent follow-up and follow-through skills. This role will consult with the MES Project Manager who serves as the lead for the portfolio This role will exhibit strong analytical skills contributing to the identification and analysis of risks, issues, lessons learned, action items, technical team performance metrics, and will maintain crosswalks, and associated documentation within those areas. Preparation of managerial reports for approval by the MES Program Director (MPD) and distribution to the stakeholders is also a key task. This resource will assist with leading IT stakeholder analysis and evaluation of the State Business Process Model's (BPM) alignment with or deviation from the Centers for Medicaid Medicare Services (CMS)-defined standards and conditions for IT systems. This resource may interface with Division Leadership and DHHS Subject Matter Experts (SME) as required to complete the work. This role is focused on monitoring and managing project delivery, certification and compliance. It is also focused on coaching peers in Agile methodologies. Participation in drafting procurement documentation, Request for Proposals (RFPs) is key aspect. Interface with business stakeholders will occur daily. The selected candidate must be a results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills. This position will be responsible for working with senior-level business executives, IT personnel, and business program resources to execute project requirements and manage stakeholder expectations. This role will work with the MES Quality Assurance Unit and the selected vendor(s) to complete implementation of the systems. QA Validation Support Creating, updating and maintaining quality reporting and communicate performance trends to program management. Identifying trends and overseeing projects to lead continuous improvement and problem-solving efforts to improve quality Aggregating and analyzing quality data and recommending methods for improving product and service quality, design and/or business processes. Monitoring, identifying, and analyzing performance metrics in order to provide constructive feedback, maintain high-service levels, and increase production system efficiency. Coordinating with stakeholders to ensure all program review findings are identified, tracked. Ensuring a mitigation plan is in place with defined dates for resolution. Reviewing product history and lessons learned from design validation sources, current production quality, and warranty data to identify and drive preventive measures to ensure optimal quality of each project as it is implemented. Acting as liaison to federal program reviewers and State and DHHS Project Monitoring Oversight teams. Following up with management on all exceptions and corrective actions pertaining to quality reviews by staff. Ensure the utilization of industry best practices for compliance with CMS and State-defined performance standards. Perform pre-contract support, including vendor pre-qualification (RFI and IFB, RFP, and RFQ) Evaluate documents to determine acceptability based on business unit needs and Federal/State standards Develop goals and metrics for measuring and managing supplier quality Mitigate vendor risk and create third party contingency plans Assist in validation of IT systems, evaluation of requirements, and testing. Assist in the planning, design and implementation of a Quality Management framework including the policy, and procedures Oversees the quality review process, including risk assessment and due diligence through partnerships with Legal, business unit and security to ensure all requirements are met. Participates in design, code, and test inspections throughout product life cycle to identify issues from a quality assurance viewpoint. Thoroughly understands and complies with quality policies and procedures, and verifies deliverables meet expected quality requirements. Participates as a quality assurance technical representative at other project meetings. Presents quality assurance technical status and issues at milestone reviews. Considered subject matter expert in associated risk and quality management methodology Review vendor risk assessment outputs to ensure risk has been appropriately assessed Delivers reporting from the risk management platform and team presentations to stakeholders Aid in design, creation and delivery of program training to internal business unit stakeholders Ensure departmental documents and activities are performed in compliance with applicable laws, regulatory standards and company policies and procedures Participate in teams preparation and involvement in regulatory examinations Assist with the creation of policies and procedures Analyze data to drive recommendations Challenges and provides process improvement strategies on existing procedures and processes across the team and risk organization to achieve efficiencies. Basic understanding of SOC reports, Business Continuity Planning, Inherent Risk and Entity Level Controls Creates, modifies, and extracts reports and dashboards to communicate key metrics. Create and Implement a quality management and risk management process Build the methodology to measure and improve vendor quality   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated program, project, quality and test management best practices. Required 7 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Knowledge of planning, design and implementation of a Vendor Quality Management program including the policy, framework and procedures Required 7 Years Six Sigma Certification Highly desired 7 Years MITA knowledge or experience Required 7 Years Agile, PMP certifications or other related experience Required 7 Years

Implementation Project Manager

Raleigh, NC
Contract
Job 26178: Implementation Project Manager   Implementation Project Manager (IPM) will be responsible for leading the efforts associated with procurement, design, development and implementation of modular IT systems.   The IPM will be accountable for the outputs required to ensure the impact of new or upgraded IT systems is effectively managed to support the delivery of desired business and technology outcomes. The role will work with the business change and process improvement teams to support and guide them through the required steps. The IPM will monitor, track, schedule, document, assess quality, and articulate the way changes affect the users on a day-to-day basis and ensure that thorough testing of systems and scenarios occurs throughout the implementation. This role will also support the federal certification exercise and associated planning processes. ITSM knowledge and working in a multi-vendor matrixed resource environment are paramount as well. This resource may interface with Division Leadership and Subject Matter Experts (SME) as required to complete the work. This role is focused on managing and monitoring integration efforts and compliance. Participation in drafting procurement documentation, Request for Proposals (RFPs) is key aspect. Interface with business stakeholders will occur daily.   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years Ability to provide project management support and manage the day-to-day vendor and contract activities to ensure desired outcomes Required 7 Years Has an understanding of CMS Seven Standards and Conditions and Medicaid IT systems or HIT Highly desired 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Extensive knowledge of test management principles and best practices Required 7 Years Knowledge of Managed Care or the Medicaid Program Required 7 Years Experience on a prior or current MMIS, HIT, HIE, Eligibility or other related implementation project requiring federal oversight Highly desired 7 Years

Project Manager

Bellafonte, PA
Contract
Job 26175: Project Manager   The position will fulfill the role of Project Manager and Request for Proposal (RFP) Development, and comprehensively support the client in all facets of RFP requirements in development, submission, evaluation, negotiation, and award. The position will maintain the role of advocate for the Commission at every stage of the RFP procurement process. The successful candidate for this position must possess direct project management experience of similar sized scope and complexity projects. Familiarity with resource management, conservation, and outdoor recreation is highly desired. The successful applicant must be capable of working independently to meet the objective of developing an RFP using the Commonwealths format and assuring compliance with procurement rules. The RFP must succinctly capture the Commissions need to develop a new automated online stocking authorization application and review system. As the project manager, the incumbent is responsible for developing and maintaining a task list and strict timeline that will meet defined target dates. The incumbent must also develop the Commissions RFP document, manage the submission, and assist with the vendor evaluation. Project Management: Using approved project management methodology, the project manager shall develop, control, and maintain a project management plan and timetable that will encompass all facets of writing a comprehensive RFP, vendor bid management, evaluation, and assist with evaluation, negotiation, and contract award. RFP Development and Submission: Utilize Commonwealth of Pennsylvania procurement and Information Technology RFP procedures to develop an RFP that will be approved by the Commission for submission that will allow the Commission to receive thousands of proposed stockings requests submitted through an online system and ensure that all proposed stockings of fish into waters of the Commonwealth are reviewed, considered for their ecological risk, and where appropriate, authorized for stocking.   Specific system capabilities include the following but may be modified as new information becomes available: Ability to link to informational pages on Commission website or other hosting locations (i.e., species pages, pond management tips, grass carp permit information, invasive species outreach, agency resources, fact sheets, Propagation and Introduction List, future Fish Health Certificates). Ability for multiple Commission staff to be able to access the authorization records and to review and provide comments or other information that allow staff approval signoffs or authorization conditions as needed. System should have the ability to (internally) query specific authorizations via location (i.e., authorization number, municipality, county, species). System should have the ability for internal (staff) reporting to allow staff users to gather summary information for monthly, quarterly, or annual reporting (e.g., numbers of authorizations issued, species stocked). System should have the ability to be tracked externally, to enable the applicant to check on the status of an authorization. For example, the status of the authorization could be shown on an applicant dashboard (i.e., status, under review, needs more information, complete). This could potentially reduce the number of status phone calls the reviewing biologist may receive. Develop and document Commissions program requirements to meet business specifications. Conduct regularly scheduled meetings with subject matter experts, key stakeholders, and Commission staff to ensure expected outcomes are met. Research, document, and recommend best management practices from other states for online authorization (permit) issuing systems that should be considered as enhancements. Document security requirements in accordance with Commission and Commonwealth policies; as well as industry best practices, especially as it refers to system and data security.   RFP Evaluation Assistance: Develop and maintain vendor response evaluation metrics for the scoring of all qualified vendors. Assist the Commission in evaluating proposals submitted through the subsequent RFP process to ensure vendors meet all of mandatory RFP requirements as established by the Commonwealth. Assist with question and answer compilation and response, vendor demonstrations, proposal evaluation, and contract negotiations. Provide consultation to the Commission on the scoring of vendors. Provide consultation on negotiating with selected vendor and contract award.   Required/Desired Skills: PMP Certification Required Project Management Experience Required 5 Years Business Analysis experience Highly desired 5 Years Prior Pennsylvania Commonwealth agency experience Highly desired Experience with Commonwealth procurements and RFPs Highly desired

Project Manager

Harrisburg, PA
Contract
Job 26174: Project Manager   The work of this position focuses on supporting broad efforts currently underway in our client’s Project Management Office (PMO). This position would specifically be responsible for managing aspects of multiple technology, operations and compliance projects and vendor activity, including contractual deliverables, vendor compliance, engagement, oversight, and performance for Pennie. This position is based in Pennsylvania. Candidates should maintain a Pennsylvania residence. Periodic travel in-state and out-of-state may be required. DESCRIPTION OF WORK: Support the management of Pennies contractual deliverables process. Provide project management support to operational and business related projects. Monitor and track the completion of project goals, timelines, and action items across organizational business areas. Act as a liaison between staff and other key stakeholders. Plan, define, and manage project scope and perform quality control activities. Manage project costs to ensure that the project remains on budget and that expenditures are in line with both federal resources and guidelines. Ensure proper change management processes are executed throughout the project life cycle. Monitor compliance with all contractual requirements, vendor performance, and reports. Analyze projects, report on project scope, budget, risks, and available resources. Manage working relationship with vendors to promote and maintain a high level of engagement. Work to assess and prioritize project management needs for each business area. Provide strategic recommendations for multiple Pennie projects. Conduct various types of presentations.   Essential Functions: 1. Oversee contractual deliverables process for Pennie. 2. Provide project management support for operational and business related projects. 3. Manage multiple complex priority projects and respond to changes quickly and effectively. 4. Ensure projects remain within budgetary guidelines and federal requirements. 5. Address project issues and ensure on-going communications between all involved parties. 6. Maintain working relationship with vendors to promote a high level of engagement. 7. Monitor compliance with contractual requirements, vendor performance, and required reports. 8. Communicate effectively orally. 9. Communicate effectively in writing.   Required/Desired Skills: Experience with formal project management methodology Required 7 Years 4 year college degree or equivalent technical study Required 4 Years Project Management Certification Required Experience in managing operational or business related projects; Required 4 Years

Healthcare Data Analyst

Harrisburg, PA
Contract
Job 26173: Healthcare Data Analyst   PURPOSE: The work of this position focuses on supporting the transformational efforts currently underway by informing strategic initiatives with the production of informative cross-functional data reports. This position will utilize data analysis practices to identify and quantify high value business challenges and opportunities and will employ methods for conveying, visualizing and communicating data and insights to management. DESCRIPTIONS OF DUTIES: Work with management team to assess and prioritize data needs for each business area. Create and support data quality standards and processes. Use statistical methods to analyze data and generate informative cross-functional data reports. Use data to create models that depict trends in PHIEAs customer base and the customer population as a whole. Be proficient with agency-selected data management systems and serve as an educational resource for others in the agency on these systems. Identify and recommend new ways to collect, analyze and report on data which promote accuracy and efficiency, if deemed necessary. Identify and recommend new ways to streamline data-related processes within Pennie, if deemed necessary. Work with security specialists within PHIEA to ensure safekeeping of data in data management system. Participate in data analysis and reporting sessions. Maintain quality service by following organization standards. Contribute to team effort in all aspects of project implementation by being willing to take on necessary tasks outside immediate scope of responsibility. Perform other related duties as assigned.   REQUIREMENTS PROFILE: Experience with data management systems such as Salesforce, Sisense and Tableau is strongly encouraged. Strong time management, self-accountability, written and verbal communication skills are also integral to success in this position. Familiarity with CMS regulations and reporting guidance is preferred. LICENSES, REGISTRATIONS, OR CERTIFICATIONS: 1. Bachelors Degree Required in one of the following: business administration, healthcare analytics, information systems, mathematics, or statistics. 2. Proficiency with Microsoft Excel, Visio, PowerPoint, and Office tools, Salesforce, and Tableau required. ESSENTIAL FUNCTIONS: 1. Manage complex data analytics and reporting projects to meet deliverables in tight timeframes. 2. Develop data collection and utilization strategies which increase productivity, but minimize cost. 3. Communicate complicated data analytics language to lay audiences. 4. Serve as educational resource to lay audiences on data management systems utilized within PHIEA. 5. Conduct effective meetings and produce specialized reports as required. 6. Manage multiple complex priority projects and respond to changes quickly and effectively. 7. Communicate effectively orally. 8. Communicate effectively in writing.   Required/Desired Skills: Experience with data analysis and data management systems Required 7 Years Bachelors Degree Required in one of the following: business administration, healthcare analytics, information systems, mathematics, or statistics. Required 4 Years Experience with SalesForce, Tableau or other data management systems Required 5 Years Experience using statistical methods to analyze data and generate informative cross-functional data reports Required 5 Years Proficiency with Microsoft Excel, Visio, PowerPoint, and Office tools Required 7 Years Experience with Sisense BI Reporting Tool Highly desired 2 Years Familiarity with CMS (Centers for Medicare and Medicaid Services) regulations and reporting Nice to have

Project Manager

Harrisburg, PA
Contract
Job 26172: Project Manager   The work of this position focuses on supporting broad efforts currently underway in our client’s Project Management Office (PMO). This position would specifically be responsible for managing aspects of multiple technology, operations and compliance projects and vendor activity, including contractual deliverables, vendor compliance, engagement, oversight, and performance for Pennie. This position is based in Pennsylvania. Candidates should maintain a Pennsylvania residence. Periodic travel in-state and out-of-state may be required. DESCRIPTION OF WORK: Support the management of Pennies contractual deliverables process. Provide project management support to operational and business related projects. Monitor and track the completion of project goals, timelines, and action items across organizational business areas. Act as a liaison between staff and other key stakeholders. Plan, define, and manage project scope and perform quality control activities. Manage project costs to ensure that the project remains on budget and that expenditures are in line with both federal resources and guidelines. Ensure proper change management processes are executed throughout the project life cycle. Monitor compliance with all contractual requirements, vendor performance, and reports. Analyze projects, report on project scope, budget, risks, and available resources. Manage working relationship with vendors to promote and maintain a high level of engagement. Work to assess and prioritize project management needs for each business area. Provide strategic recommendations for multiple Pennie projects. Conduct various types of presentations.   Essential Functions: 1. Oversee contractual deliverables process for Pennie. 2. Provide project management support for operational and business related projects. 3. Manage multiple complex priority projects and respond to changes quickly and effectively. 4. Ensure projects remain within budgetary guidelines and federal requirements. 5. Address project issues and ensure on-going communications between all involved parties. 6. Maintain working relationship with vendors to promote a high level of engagement. 7. Monitor compliance with contractual requirements, vendor performance, and required reports. 8. Communicate effectively orally. 9. Communicate effectively in writing.   Required/Desired Skills: Experience with formal project management methodology Required 7 Years 4 year college degree or equivalent technical study Required 4 Years Project Management Certification Required Experience in managing operational or business related projects; Required 4 Years

AASHTOWare Specialist

Raleigh, NC
Contract
Job 26171: AASHTOWare Specialist Our client is seeking a Junior Level Technical Specialist contractor for a 12-month engagement for the Department's Engineering Application Services as a SPECS Team Technical Specialist.   This self-driven person will be responsible for delivering business requirements, understanding data flow requirements between our major systems, performing some application configuration (using XML), developing tasks and schedules for delivery, and training to support delivery of the AASHTOWare Project's Civil Rights and Labor (CRL) module to the construction unit.   This individual will set goals by identifying requirements, use cases and tests, estimate hours required for business analysis and task completion, and ensure clear communication regarding components to be delivered to the business. Communication with the IT team will include creation of backlog items and daily meetings. This individual will be responsible for breaking down the design into milestones and work items, tracking status, managing communication and dependencies both to the technical team, and to the business customer. This individual will also coordinate test validation and rollout for functional components, ensuring customers are informed & trained with sufficient help & training materials.   The individual must be knowledgeable and experienced with business analysis, project management and the system development life cycle, AASHTOWare Project, and construction processes in a state level agency. This person is ultimately accountable to the SPECS IT manager for the effective delivery of this module and its interfaces to other primary systems in a timely fashion. It is critical this position be filled as soon as possible in order for the SPECS IT team to maintain the current level of support for these applications.   It's expected that the Technical Specialist will be available during standard business hours, M-F local time.   Responsibilities: Analyze, define, and document requirements for data, workflow and business processes Document the program and project deliverables as assigned Coordinate with clients to re-engineer business processes Design AASHTWARE Project CRL deliverables as required to support the re-engineered business processes Develop and deliver training materials for changed business processes and IT applications Provide knowledge transfer to DOT trainers who will be responsible for long term training delivery Provide limited support for new processes during implementation Analyze and estimate feasibility and compatibility with other programs and projects Provide coordination and leadership for other project team members as needed Consult with clients to prototype, refine, test, and debug applications and processes to meet needs Provide quality control for program and project deliverables Provide operational support for clients and the IT applications that support their business processes Required/Desired Skills: Excellent Written and verbal communication-ability to clearly explain and translate business and technical requirements to different groups Required 5 Years Understanding of Solutions development methodologies and knowledge of systems and industry requirements Required 5 Years Prior project management experience - on time, on budget Required 4 Years Knowledge of IT technologies, architecture, infrastructure, and data center operations Required 5 Years Proven experience evaluating business processes and re-engineering. Proactive approach to resolving business issues Required 4 Years Ability to research and find facts as it relates to business requirements and solution development Required 4 Years Proficiency in SQL skills - for querying databases and understanding data flow between systems Required 2 Years Knowledge of construction business processes at a state level DOT Required 2 Years Experience with AASHTOWare Project application(AWP) v 4.2 or higher Required 2 Years Working knowledge of application development Highly desired 2 Years Excellent Organizational and presentation Skills Highly desired 2 Years Working knowledge of NCDOT Construction business processes, especially certified payroll Highly desired 2 Years System administration and configuration experience with AWP, especially the CRL module Highly desired 2 Years Understanding of industry best practices for secure web applications Highly desired 4 Years Experience with SCRUM/Agile methodologies Highly desired 3 Years Experience with Azure DevOps Desired 2 Years Experience with designing application test suites Desired 2 Years

Customer Care Associate I - FOH

Maryland Heights, MO
Contract
Job 26164: Duration: 6-month contract Standard Hours: 9:30 AM - 6:00 PM JOB DESCRIPTION: This position is a frontline service position providing assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider’s needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers.  Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff. Minimum Requirements HS/GED 2+ years of Customer Service

Project Manager 2/Scrum Master

Richmond, VA
Contract
Job 26163: Project Manager/Scrum Master   Scrum Master is responsible for planning, leading, organizing, and motivating agile teams to achieve a high level of performance and quality in delivering projects that provide exceptional business value to the internal and external stakeholders.   Responsibilities: Drive consistent project delivery through the entire project lifecycle, including: project plans, release plans, resource allocation, and management of project risks, scope, schedule, and delivery of value. Coordinates Agile Ceremonies such as Sprint Planning, Daily Standups, Retrospectives, Sprint Demos, Story Refinement, and Release Planning. Tracks and communicates project's progress from a schedule, cost, and risk perspective to the project team, stakeholders, and management. Establishes an environment where the teams can be effective and helps removing obstacles. Protects the team from outside interruptions and distractions. Ensures a good relationship between the team and product owner as well as others outside the team. Tracks and reports team velocity and other project metrics. Promotes continuous improvement and helps teams to increase productivity. Helps Product Owner and team with Product backlog management. Ensures the teams are practicing core Agile principles. Adheres to project management practices as defined. Solid understanding of software development life cycle models as well as expert knowledge of Agile project management principles and practices. Ability to work with customers, understand their business practices and manage their expectations. Ability to set clear performance standards and hold team members accountable, while keeping the team engaged and on track. Ability to help Product Owners to create and prioritize Product Backlog. Strong analytical, organizational and decision-making skills. Ability to analyze and document business and system processes. Ability to balance the competing demands for quality, scope, schedule, and cost. Well-versed with Scrum and Kanban Agile methodologies. Create training documentation, deliver training to internal staff on Agile Methodology, principles, and best practices. CSM Certifications required SAFe Certification preferred Required/Desired Skills: Current Project Management Professional (PMP) from the Project Management Institute (PMI) Required 8 Years Solid understanding of software development life cycle models Required 8 Years Solid understanding of Scrum / Kanban Agile Methodology and working experience in this area Required 8 Years Strong interpersonal skills including mentoring, coaching, collaborating, and team building Required 8 Years CSM Certifications required Required 8 Years Experience using SAFe Framework Required 8 Years

Oracle E-Business System Analyst

Richmond, VA
Contract
Job 26161: Oracle E-Business Systems Analyst   Responsiblities: Develop, review, install, maintain and enhance applications for the Division of Finance. Support and maintain Oracle E-business Financial applications, custom applications, and interfaces. Troubleshoot and resolve applications functional and technical issues. Develop requirements, design, code, test, and implement application solutions to solve business functional requirements. Analyze user requirements Identify tasks to implement functional requirements. Identify reporting requirements. Oversee/assist in the completion of user and systems requirements. Required/Desired Skills: ORACLE Financial System Required 10 Years Knowledge of General Accounting Policies and Procedures Required 15 Years Experience in systems analysis, design, and programming using Oracle PL/SQL code, SQL/JAVA Required 15 Years Ability to identify and document user requirements and prepare systems and report specs Required 15 Years Knowledge of systems admin and security functions, especially on Oracle E-business apps Required 10 Years

Billing Specialist I

Orlando, FL
Contract
Job 26157: Duration: 4-month contract (possible extension) Standard Hours: 10:30-7 pm   ***This is a remote position - with a weekly rotation of being on-site once a week. May turn to full-time on-site. Candidates need to be in the Orlando area.   JOB DESCRIPTION: Ensures Billing System is updated timely, appropriately, and accurately to support accurate Client Remittance and proper revenue recognition for assigned Clients including all new business. Ensures timely delivery of billing cycled invoices to Clients. Prepares fee for service spreadsheet for billing and includes the individual billing to all customers. Researches and response in a professional and timely manner to inquiries from both clients and other Internal Staff. Researches information regarding complex inquiries develops solutions and communicates professionally the outcome by telephone and in writing. Communicates with Account Executives to ensure that Client data is gathered in a timely manner. Responds to client/account management requests to update/change client information and ensures that all changes are made within operational guidelines and accurately support all other system-related functions. Follows through on additional requests/projects as requested by Management.   RESPONSIBILITIES: 1+ Years Accounts Receivable experience including Billing, Reconciliation, and Collections. Intermediate level MS Excel, Ten-Key by touch, must be detail-oriented, decipher contract language, and compute billing adjustments manually. Solomon Experience a plus.   WORK EXPERIENCE: Finance 1+ years   EDUCATION: High School Diploma or GED (Required) Associates (Preferred)

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