Job 26253: Data Technician – Short-term ABOUT THE ROLES: Will efficiently manage a large amount of information in addition to include conducting discovery sessions with subject matter experts to collect data to support the maintenance of client-side data sources. Duties will include entering data into database software, MS Excel spreadsheets, and other data sources as needed ensuring the accuracy of the data. Consistent monitoring of data source resolving any discrepancies and obtaining further information for incomplete documentation. Below are some of the foundational skills necessary for the position: Qualifications: Computer literacy and familiarity with various computer programs to include MS Office (MS Access, MS Excel, MS Word, PowerPoint) Attention to detail Ability to work within tight time constraints Verbal and written communication skills Beginner to intermediate level data analysis (simple formulas in MS Excel, basic data mapping) Basic research and data collection skills (ability to manage multiple spreadsheets and consolidating information) Basic knowledge of database structure Basic knowledge of data reporting and presentations 10-key skills preferred Proficient typing and transcription Ability to perform repetitive tasks with a high degree of accuracy Comfortable working independently with minimal supervision Process development and improvement   Additionally needed to be successful: Experience with Tableau Experience with building databases or automating MS excel Experience creating reports Preferred experience with Microsoft Visual Basics Ability to work outside of the box to build processes that don't already exist Ability to move at a fast pace with minimal supervision   Duties may include: Prepares, compiles, and sorts documents for data entry. Transcribes source data into the required electronic format. Performs high-volume data entry using word processing, spreadsheet, database, or other computer software. Verifies integrity of data by comparing it to source documents. Reviews data for errors, missing pages, or missing information and resolves any discrepancies. Maintains a filing system and protects confidential information. Performs regular backups to ensure data preservation. Responds to requests to retrieve data from the database or electronic filing system. Uses basic office equipment (photocopy machine, facsimile machine, etc.) Maintains a satisfactory level of quality and productivity per department standards. Completes additional assigned tasks as required.   Required/Desired Skills: Experience with various computer programs to include MS Office (MS Access, MS Excel, MS Word, PowerPoint) Required 3 Years Basic research and data collection skills (ability to manage multiple spreadsheets and consolidating information) Required 3 Years Basic knowledge of data reporting and presentations Required 3 Years Experience with preparing, compiling and sorting documents for data entry. Required 3 Years Exp with transcribing source data into the required electronic format. Required 3 Years Exp with performing high-volume data entry using word processing, spreadsheet, database, or other computer software. Required 3 Years Experience with Tableau Required 2 Years Experience with building databases or automating MS excel Required 2 Years Ability to work outside of the box to build processes that don't already exist Required 3 Years Ability to move at a fast pace with minimal supervision Required 2 Years Preferred experience with Microsoft Visual Basics Desired 2 Years

Job 26252: Manual Tester   DAY TO DAY Write and execute system test plans to verify the system meets all documented requirements. Perform manual testing on web applications and verify successful completion of test plans. Create testing plans to confirm that application meets requirements and design specifications. Document bugs and application insufficiencies with sufficient information to allow a developer to reproduce issues so they can be corrected. Assist with the development of user testing scripts for User Acceptance Testing.   To Note: The testing is entirely manual. We use Microsoft Team Foundation Services (TFS) to document test cases and programming tasks that may need testing. Familiarity with TFS is helpful, but not required   Skills: Experience manually performing testing on a web application. Required 5 Years Ability to read and execute the steps of a manual testing script, and verify outcomes. Required 5 Years Ability to write testing plans according to identified standards. Required 5 Years Ability to identify and document bugs or insufficiencies in a web application Required 5 Years Familiarity with web application software development projects using .Net. Desired 1 Years Familiarity with documenting requirements in Microsoft Team Foundation Server. Required 1 Years

Job 26251: SSRS Technical Specialist   The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. The Technical Specialist also has an advanced experience in the required technical subject matter. Role Description: The candidate will be expected to develop various items using SSRS, SSAS and SSIS. This role will also routinely perform data analysis, data modeling and data visualization tasks. This person is typically involved in performing complex and advanced queries in SQL. Familiarity with CSS and UI design is helpful. This role will occasionally be asked to assist with reporting, file manipulation and data visualization using tools such as Tableau, QlikView, iDashboards and Python. Finally, this person may also be expected to gather requirements, meet with stakeholder groups, write report specifications and document processes and procedures.   Requirements: 8 -10 years of relevant experience 4 year college degree or equivalent technical study   Qualifications: Written and Spoken Communication Required 9 years Working with and cleansing data Required 9 years Data Analysis Required 9 years Statistics Required 5 years UI/Data Visualization Tools (Tableau, QlickView, iDashboards) Desired 1 year File Manipulation (Python) Desired 1 year   Required/Desired Skills: MCSA/E certification Required Demonstrated excellent Written and Spoken Communication Required SQL Required 8 Years SSRS/SSAS/SSIS (SQL Reporting/Analysis/Integration Services Required 5 Years Data modeling Required 9 Years Education Data (NCES, IPEDS, CEDS, CDS) Desired 2 Years .NET, HTML, Javascript, CSS experience Desired 2 Years

Job 26250: Description:  The US Card Customer Resiliency Horizontal Operations Media team is looking for highly motivated individuals, passionate about operational support. The candidates should excel in a team and individual environment, have strong communication skills, great attention to detail, and the ability to adapt to change quickly. Responsibilities: Utilize multiple systems to locate requested media Save media as PDF in shared drive Timely escalate issues in retrieval of media Cross train on functions across processes managed or owned by Central Ops team Basic Qualifications: Proficiency in Microsoft Office Proficiency in Google Suite Basic to Moderate computer skills

Job 26249: System Analyst Our client is seeking a System Analyst to work with both internal staff and external clients to optimize processes and support the design, development and delivery of their statewide digital lock solution. The System Analyst reviews user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports. The System Analyst provides technical assistance and support for applications and hardware problems and for information sharing with external entities in a customer service environment. The System Analyst provides field coordination and planning for the effective use of management information systems. The System Analyst determines operational, technical, and support requirements for the location, installation, operation, and maintenance of various field equipment and systems. The System Analyst will develop diagrams and process documentation. The System Analyst must also prepare documentation to explain the implementation so that both technical staff and executive management can understand the lock management system and processes. The System Analyst must propose alternative solutions that balance cost and benefit, and adequately test the possibilities for business and technical compatibility. Responsibilities to include: Understand the operational systems of a client in order to discover and document required modifications to improve both business and technical processing. Create, change, and delete user accounts per request. Maintain operational, configuration, or other procedures. Configure and distribute new digital locks and keys added to the environment. Perform periodic performance reporting to support capacity planning. Support Root Cause Analysis to identify system gaps and deficiencies that require a business, technical or blended approach for resolution Diagram, document and update existing processes and data flow diagrams, so that both technical staff and executive management can understand what must be done. Propose alternative solutions that balance cost and benefit, and work with System Admin to adequately test a solutions feasibility for business and technical compatibility. Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to formulate, detail and test potential and implemented solutions. Ensure documentation of requirements and uses cases are completed. Participate in UAT to accept the key management software solution. Report to management on status of work for milestones and deliverables. Provide analysis for opportunities to define and measure progress with metrics present findings to project team and management for adoption and implementation. Provide analysis and documentation for continuous improvement and drive to excellence within the Functional Analyst, QA and Testing team. Possess Strong experience in creating business process models. Other tasks as assigned.   Required/Desired Skills: Delivering business and systems analysis artifacts Required 5 Years Experience with large, multi-module systems Required 4 Years Exceptional written and oral communications skills. Required 4 Years

Job 26248: Telecom Systems Specialist Our client is seeking a resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. This position takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. This position serves as the lead and primary contact providing leadership and assistance for the statewide telephony services. This position will provide support and configuration of the telephone equipment as well as adding, modifying and deleting users, adding services, installing lines and moving users. He/she will work with our partner agency DIT (Department of Information Technology) to help them in the design, installation, testing, maintenance, upgrade, and troubleshooting telephony systems and assist with computer network field infrastructure as needed as a secondary purpose. This request is to help support the high number of telephone requests/incidents required for the statewide efforts.   **STATEWIDE TRAVEL REQUIRED** Responsible for technical knowledge and support installing, testing, maintaining and upgrading telephone infrastructure cabling and equipment. Leading telephony incident and problem resolution through the Helpdesk (ServiceNow), client management or other on-site contacts. Provides call reporting and changing of telephony configurations (move, add, change, delete) such as user skills related to the phone system. Will research and consult on communication problems with other IT professionals and update management on status as needed. This position is responsible for site surveys and design of field telephony infrastructure. This employee will serve as the escalation contact for all telephony issues. Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. It is the responsibility of all staff to be aware of all security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.   Required/Desired Skills: Serves as the primary contact and an escalation contact for telephony services. Required 7 Years Basic telephony systems configuration, troubleshooting and responsible for generating reporting. Required 7 Years Provide training to non-technical users in the field on telephone systems. Required 7 Years Ability to research and consult on communication problems with other IT professionals. Required 7 Years Ability to organize and follow simple to moderately complex and/or detailed technical procedures. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years Ability to effectively communicate with external partners (AT&T, CenturyLink, etc.) to provide guidance on infrastructure needs. Required 7 Years

Job 26247: Business Analyst 4   Required Qualifications: Extensive experience in business and systems analysis, requirements documentation, system development life cycle, and agile application development methodologies such as Scrum. Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively relay these requirements to both business users and developers. Extensive experience supporting application development, maintenance, and implementation, systems analysis and design, and business process improvement. Extensive experience defining and documenting business processes and mapping or developing processes in a new system. Considerable experience in testing complex systems to determine that business needs are met. Experience conducting meetings and documenting project decisions. Ability to successfully participate in a development team, help foster a team environment, and effectively communicate both orally and in writing.   Preferred: Familiarity with web application software development projects using .Net. Familiarity with documenting requirements in Microsoft Team Foundation Server.   DAY TO DAY Conducts project initiation activities to identify new problems and objectives related to computer applications and identifies issues to be addressed in the Requirements Definition Phase. Conducts requirements elicitation and documentation for new applications or enhancements to current applications. Works with business and Information Systems staff to determine needs and produce an SDLC compliant Requirements Definition document that completely and clearly defines the requirements within the established time frame. Ensures documented requirements are clear, concise, complete, and meet established agency guidelines and ?standards. Assists with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy to use, and repeatable format. Attends application design and development scrum meetings to represent business needs and requirements during design and development processes.   Required/Desired Skills: Extensive experience in business and systems analysis, requirements documentation, system development life cycle, and agile application development Required 5 Years Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively Required 5 Years Extensive experience supporting application development, maintenance, and implementation, systems analysis and design, and business process improvem Required 5 Years Extensive experience defining and documenting business processes and mapping or developing processes in a new system. Required 5 Years Considerable experience in testing complex systems to determine that business needs are met. Required 5 Years Experience conducting meetings and documenting project decisions. Required 5 Years Ability to successfully participate in a development team, help foster a team environment, and effectively communicate both orally and in writing. Required 5 Years Familiarity with web application software development projects using .Net. Desired 2 Years Familiarity with documenting requirements in Microsoft Team Foundation Server. Desired 2 Years  

Job 26246: Sr. IT Project Manager   Our client is seeking a Senior Project Manager to manage the ServiceNow Platform Service. ServiceNow is an established platform which is providing support of common capabilities across the organization. The agency currently utilizes the ITSM, CSM, HRSD, and ITBM ServiceNow modules. This senior project management role will work within the Platform Management team to manage ServiceNow projects. The project manager will be hands-on, working directly with multiple stakeholders and business teams to manage the day-to-day activities for all projects. The project manager will directly manage daily standups and other agile ceremonies across multiple divisions and multiple project portfolios to coordinate a single pipeline of ServiceNow projects. Responsibilities typically include, but are not limited to: managing and authoring required project management artifacts following the practices and guidelines from the PMIs PMBOK and State Methodology, managing the detailed project budget, requirements definitions, monitoring expenditures, developing and maintaining all required State CIO project documentation, serving as an IT management liaison to the business client, leading and performing hands on analysis of the business and technical environments, supervising implementation activities, ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately, supervising staff (State and contractual staff), conducting formal presentations, coordinating with all project stakeholders and ensuring that appropriate project controls are instituted. The selected candidate must be a results oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem solving skills. This position will be responsible for working with senior level business executives, IT personnel, and business program resources to execute project requirements and manage stakeholder expectations. Required skills include: Must have 7+ years recent Project Manager experience. Must have demonstrated experience assisting executive teams with the development of concept, scope, and implementation plans. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State Must have theoretical and practical project management and agile management knowledge, techniques and tools. Would be nice to have experience with the Agile capabilities within ServiceNow (ITBM). Must have excellent written and oral communication skills. Must have experience writing RFPs/technical writing. Must be able to able to gather requirements and conduct business analysis necessary to define product backlogs from prioritized business needs that focus on lean value-added processes. Must have strategic planning skills with good understanding of roadmap development. Must have risk management and change management skills. Must have proficiency in project management, agile, scrum, and kanban software tools. Would be nice to have experience with the state's Touchdown project management system. Would be nice to have experience with ServiceNow ITSM, CSM, ITBM, and HR Enterprise modules.   Required/Desired Skills: Demonstrated experience with ServiceNow deployments with multiple clients. Required 5 Years Demonstrated Project Management experience on system deployments with multiple clients. Required 8 Years Project management experience, preferably with large, complex automation implementation efforts Required 8 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability. Required 8 Years Demonstrated oral and written communication and presentation skills. Required 8 Years Experience with MS Office and SharePoint.. Required 5 Years Demonstrated experience with both Waterfall and Agile Projects Required 8 Years Demonstrate technical architecture/infrastructure knowledge and experience, including experience with multiple hardware platforms and operating system Required 5 Years Experience with DevOps processes, tools, and techniques Highly desired 3 Years Experience with Jira Highly desired 3 Years Demonstrate technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies Highly desired 8 Years Comfortable working in an environment that is driving toward Agile Transformation while continuing to operate within a mature waterfall structure Highly desired 5 Years Experience writing RFPs/technical writing Highly desired 5 Years

Job 26245: IT Product Manager   The IT Product Manager will serve as a member of the Medicaid Enterprise System (MES) Program providing IT product management within the MES portfolio. This position will champion our departments key strategies with the goal of creating the opportunity for healthier outcomes for our citizens through clinical and technological innovation. This position is responsible for providing independent product oversight for NC Medicaid products. This oversight may include development and monitoring of the Medicaid Managed Care product strategies, while collaborating with other divisions and external stakeholders to develop and implement targeted strategies to streamline processes. This position will create user stories, technology roadmaps and customer research in relation to Medicaid initiatives and strategic goals.   The IT Product Manager represents business functions within NC Medicaid and partners with IT to ensure delivery of relevant and impactful software and solutions. This position will interact with the NC Medicaid Business Information Analytics Office, Data Office, Information Technology Division, Privacy and Security Office, Policy Office, General Counsel, Office of Procurement, Contracts and Grants, among others.   Responsibilities: Leads and direct cross-functional activities that provide effective oversight of Medicaid Programs. Manages direct and hybrid reporting relationships and staff, sets priorities, establishes accountabilities, and defines roles/responsibilities to secure necessary resources not under direct supervision, while maintaining peak levels of performance and compliance. Collaborates and develops workgroups around product deliverables with Product Owners, Business Leads, Technical Leads and Management. In-depth knowledge and understanding of products across functions and business segments in healthcare that meet departmental goals. Directing the conception, development and implementation of new product initiatives, including current product enhancements. Provides feedback and input to senior level decision-makers to develop long-range strategic alternatives for product solutions. Communicate project goals and timelines, next steps and results to team members, project managers and the executive team. Through a variety of communication/meeting methods, determines the customers needs, leads product discovery and translates these into detailed and actionable requirements for the MES PMU. Able to assess emerging products and partners to measure and address their potential value or risk to the department, as well as make recommendations on which new technologies to invest in or leverage. Provide in-person, conference calls, or virtual trainings on product knowledge, usage and implementation. Use database queries to analyze performance indicators, evaluate survey data, define successful criteria for testing and product acceptance. Fluently discuss the financial and/or operational benefits associated with proposed product capabilities. Ensures compliance with all applicable policies and procedures. Manages the product lifecycle from conception through implementation. Performs other duties as assigned.   In addition the IT Product Manager (ITPDM) is responsible for the successful development of IT systems in support of the Medicaid program. The ITPDM will expressly engage with the business owners to develop the strategy behind how each MES module will support the business requirements definition and will own the translation and specification of all functional requirements. The ITPDM will work integrally with MES IT Program Managers and the MES Systems Integrator to manage the launch of features and systems. The ITPDM will evaluate and analyze work done by Medicaid SMEs, Business and Technical Leads, Data Leads, Engineers, and Architects to ensure the business requested capability, implemented design, and delivered functionality is successful and useful to the stakeholders. Medicaid/Health Care and or Managed Care experience is highly desired and will be preferred.   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Proven track record of launching successful user-focused products preferably in the enterprise, analytics or healthcare space. Required 7 Years Previous experience creating business use cases, requirements, and process maps/data flows. Required 7 Years Experience working in a combination of business analysis, product management, project management and/or software application development. Required 7 Years Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex in Required 7 Years Proven experience and working knowledge of agile development methodologies, environment and tools. Highly desired 7 Years Experience using or implementing Cloud technologies IaaS, PaaS, SaaS. Highly desired 7 Years Experience handling HIPAA and PII data. Required 7 Years 7+ years of experience in product management in a healthcare or government setting Highly desired 7 Years Managed Care knowledge or experience Highly desired 7 Years MITA knowledge or experience Highly desired 7 Years Medicaid Program knowledge or related HealthCare Information System experience Required 7 Years

Job 26244: Tosca Developer/Automation Tester   Our client seeks a contractor resource to assist with the development and implementation of NC Families Accessing Services through Technology (NC FAST) as a Tosca Developer/Automation Test Scripts Writer.   Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, analyzing and developing requirements into test conditions, development and execution of automated scripts using Trisentis Tosca to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing automated test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates developing, testing, reports and tracks automated testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for automated test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures.   Required/Desired Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years Tricentis Tosca Development experience. Required 2 Years Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required Ability to work in a rapidly changing environment. Required Strong analytical and problem solving skills. Required Experience with testing Curam products. Highly desired 2 Years Experience testing for a health and human services project. Highly desired 2 Years Experience with executing SQL to validate or test. Desired 1 Years Experience navigating on a UNIX platform. Desired 1 Years Experience with DevOps tools Highly desired 1 Years Experience with Shift left automation Highly desired 1 Years Experience with Agile (Scrum, Kanban, or SAFe) development Highly desired 2 Years

Job 26242: Business Analyst   Responsibilities: Develop, prepare, and maintain documentation pertaining to business processes, systems operations, product development and other technical processes. Work with business and technical team to research, review, and collect available technical information as basis for documentation. This position will focus primarily on drafting a technical software manual for the JNET Operations team. Additional duties will involve assisting the delivery center project management office in documenting procedures, standards, and processes to support the software development lifecycle. Other tasks will include reviewing and updating existing documentation to ensure its accuracy and relevance. Documentation specialist will have strong organizational skills, IT skills, written communication skills, teamwork skills, and strong attention to detail.   Required/Desired Skills: Experience in developing technical software manuals. Required 7 Years Experience documenting procedures, standards, and processes to support the software development lifecycle. Required 7 Years Strong oral and written communication skills Required 7 Years Strong organizational skills with attention to detail Required 7 Years

Job 26241: SharePoint Technical Specialist Our client is seeking a Junior Level Technical Specialist contractor for a 12-month engagement for the Department's Engineering Application Services as an ECM Technical Specialist. This person will be responsible for business analysis and software design in support of our client’s Preconstruction processes and initiatives. This individual will define and prioritize SharePoint and web based projects delivering content management and business process support on behalf of the business unit(s), breaking down the design into work items, tracking status, managing communication and dependencies. This individual will also coordinate test validation and rollout for these projects, ensuring customers are informed & trained, sufficient help & training materials are created and delivered, and that operational support is arranged. This individual will be responsible for mentoring and guiding one or more business analysts and should have a familiarity with standard business analysis processes and experience with business process transformation. The individual must be knowledgeable and experienced with project management and the system development life cycle. This individual must have proven SharePoint design experience with Microsoft SharePoint lists, libraries & content types.   Responsibilities: Design SharePoint and web-based solutions to support Preconstruction business processes Break down design into clearly defined, manageable work items Prioritize and track progress on work items and deliverables Mentor and guide the work of one or more business analysts Ensure work items and deliverables are scheduled, completed, and delivered to the clients on time and with high quality & excellent, usable documentation. Document the program and project deliverables as assigned Coordinate with clients to implement re-engineered business processes Test SharePoint and web-based content management deliverables as required to support the re-engineered business processes Develop and deliver training materials for changed business processes and IT applications Consult with clients to prototype, refine, test, and debug applications and processes to meet needs Provide quality control for program and project deliverables   Required/Desired Skills: SharePoint design experience with Microsoft SharePoint lists, libraries and content types Required 2 Years Designing and testing SharePoint and web-based content management solutions Required 2 Years Strong analytical and conceptual skills Required 5 Years Strong written and verbal communication skills, including ability to explain business processes to IT users and IT applications to business users Required 5 Years Excellent organizational and presentation skills Required 5 Years Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams) Required 5 Years Proven experience evaluating business processes and re-engineering Required 2 Years Proven experience writing clear and concise technical training materials and user documentation Required 2 Years Working knowledge of application development life cycle Required 2 Years Understanding of NCDOT transportation life cycle business processes Highly desired 2 Years Extensive experience with Microsoft SharePoint as a designer Desired 2 Years Experience with SCRUM/Agile development methodology Desired 2 Years Experience with Team Foundation Server (TFS) or Azure DevOps Desired 2 Years

Job 26240: Business Analyst Our client is seeking an Expert Level Business Analyst contractor for an approximately 12 month engagement for the Department's DMV systems. The Business Analyst will be responsible for development of business requirements, and for the development and delivery of business process and IT application training materials. This individual will be knowledgeable in all aspects of business analysis and have a basic understanding of project management and the system development life cycle. This individual must have proven contributor level experience with Microsoft SharePoint. The Business Analyst will work closely with the client’s IT Manager in assisting with solution documentation and project management tools to meet State IT requirements.   Responsibilities: Analyze, define, and document requirements for data, workflow and business processes Document the program and project deliverables as assigned Coordinate with clients to re-engineer business processes Design SharePoint and web based content management deliverables as required to support the re-engineered business processes Develop and deliver training materials for changed business processes and IT applications Provide limited support for new processes during implementation Analyze and estimate feasibility and compatibility with other programs and projects Provide coordination and leadership for other project team members as needed Consult with clients to prototype, refine, test, and debug applications and processes to meet needs Provide quality control for program and project deliverables Provide operational support for clients and the IT applications that support their business processes   Required/Desired. Skills: Experience and knowledge in the area of application analysis, application design and system integration. Required 7 Years Experience in the entire systems development life cycle processes including workflow analysis, workflow diagrams, design, QA and testing. Required 7 Years Experience in analyzing and documenting complex business functions and system needs; developing requirements and use cases for the "to be" solution. Required 7 Years Experience with application analysis and design to develop feasibility studies, cost analysis, staff estimates and implementation strategies Required 7 Years Experience leading requirements gathering and analysis sessions and translate business and functional requirements to technical solutions. Required 7 Years Experience working in a large, complex government agency with an understanding of how legislation translates to business needs. Highly desired 5 Years

Job 26239: Hours: Mon - Fri 8 hours per day and there is a flex-start. Duration: 6-month contract ***Currently remote to start but must be local.    JOB DESCRIPTION: Ensures Billing System is updated timely, appropriately, and accurately to support accurate Client Remittance and proper revenue recognition for assigned Clients including all new business. Ensures timely delivery of billing cycled invoices to Clients. Prepares fee for service spreadsheet for billing and includes the individual billing to all customers. Researches and response in a professional and timely manner to inquiries from both clients and other Internal Staff. Researches information regarding complex inquiries develops solutions and communicates professionally the outcome by telephone and in writing. Communicates with Account Executives to ensure that Client data is gathered in a timely manner. Responds to client/account management requests to update/change client information and ensures that all changes are made within operational guidelines and accurately support all other system-related functions. Follows through on additional requests/projects as requested by Management.   RESPONSIBILITIES: 1+ Years Accounts Receivable experience including Billing, Reconciliation, and Collections. Intermediate level MS Excel, Ten-Key by touch, must be detail-oriented, decipher contract language, and compute billing adjustments manually. Solomon Experience a plus.   WORK EXPERIENCE: Finance 1+ years   EDUCATION: High School Diploma or GED (Required) Associates (Preferred)

Job 26238: IT Business Operations Specialist Associate   Job Description:   This position supports the Information Security Department to ensure operational and IT business and financial activities are aligned with department strategies by providing general support for assigned projects and assignments to support the planning and coordination of major endeavors. This includes compiling, reviewing, and submitting information and data in support of all business management processes including strategic and operational planning, communications, reporting, financial management, and workplace management. Helps drive to become a global leader in using technology to deliver better outcomes to our members.   Responsibilities: Provide general support, collect and prepare information and data for the facilitation of standard recurring meetings, such as tactical, strategic and operations reviews. Document and track action items for centralized reporting for scorecard operational metrics. Track and review project and resource expenditures. Provide support to operations roles when capacity is needed. Provide ad hoc analyses and/or research issues as requested by management.   Qualifications: Bachelor or Associate degree courses in Programming, Data Structures and Algorithms, Information Design, Mathematics or equivalent hands-on experience. Strong analytical and quantitative skills. Strong organizational skills. Excellent written and oral communication skills. Ability to synthesize complex information. Knowledge of QA methodology and problem solving tools/techniques. Meticulous attention to detail. Proficiency with analytical programming languages such as SQL. Ability to develop process flow diagrams. Knowledge of Agile Methods. Less than 2 years of experience   Desired qualifications Software delivery experience including Agile Methods. Hands-on coding experience. Experience working with industry standard claims, billing or EHR systems.   Top 3 Must-Haves (Hard Skills) Information security experience for Lead role Proficiency with analytical programming languages such as SQL Ability to develop process flow diagrams   Nice-To-Haves (Hard Skills) QA methodology experience Meticulous attention to detail Knowledge of Agile Methods   Must-Haves (Soft Skills) Organized Excellent written and oral communication skills   Nice-To-Haves (Soft Skills) Flexibility- Adaptability Team Player and Leadership skills

Job 26237: IT Support Technician Service Support Analyst required to provide technical and support services in Fayetteville, NC in the installation, configuration, operation, maintenance and troubleshooting of computer hardware, software and peripheral equipment. To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions. To assist in the maintenance and reporting related to hardware and software inventory database.   This position’s responsibilities require independent analysis, communication and problem solving. Duties are performed with little supervision and require initiative and judgment. Receives direction from the Management Information Services (MIS) Support Manager or Computer Support Supervisor. May exercise technical and functional supervision over Computer Support Technicians I. Essential Duties Duties may include, but are not limited to, the following: Assist end-users in the proper use of computer hardware, software and peripheral equipment within the established standards and guidelines. Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs. Install computer hardware and software; link peripheral equipment and test configuration. Analyze research and provide solutions to faculty and staff requests for information technology needs. Troubleshoot hardware and software problems as they relate to data communications, computers, printers and peripherals utilizing diagnostic software and logical troubleshooting procedures. Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users. Perform major computer repairs as they relate to operating system platforms, hardware installation and upgrades. Perform routine inspections and preventative maintenance of computer hardware. Download software patches and other appropriate hardware from the Internet, test and install as necessary. Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals. Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned. Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.). Maintain inventory of computer hardware, software, and supplies. Compile and prepare job-related reports and documentation, as required. Write basic computer code and report generation programs, as required. Test and evaluate new computer hardware and software for campus use. Attend workshops, conferences and meetings related to assigned area(s) of responsibilities. Provide training to end-users in the proper operation of computer equipment and applications. Frequently required to stand, bend, stoop, kneel, crawl, and walk. Occasionally required to climb stairs. Must occasionally lift and/or move up to 30 pounds. Required to use hands to finger, handle, or feel object, tools, or controls, and reach with hands and arms... Hear Audible equipment indicators and verbal communications in the environment. Must see with sufficient close vision, distance vision, color vision, peripheral vision, and depth perception; and focus adjustment to differentiate light/color intensity and evaluation perceivable changes in the environment. Perform related duties as assigned.   Knowledge of: Principles of data communications. Installation, configuration, operation, maintenance, troubleshooting and diagnosis of computer hardware, software and peripheral equipment. Extensive knowledge of multiple versions of Windows products based on campus standards. Extensive knowledge of computer workstation/desktop hardware, software, and peripherals based on campus standards. Troubleshooting, problem-solving techniques and repair techniques. Basic Internet access, search and downloading techniques. Current and emerging social, mobile technologies hardware, software and operating systems. Accepted safety practices when dealing with electronic devices and equipment. Basic record keeping procedures.   Ability to: Assist in performing maintenance and repairs on assigned computers. Ability to effectively work with a wide variety of people. Provide assistance and instruction to students, faculty and staff on technical matters appropriate to assigned area. Interpret and apply College policies, procedures, rules and regulations. Read, understand and interpret hardware and software manuals, apply such information as appropriate. Work independently or as part of a team if needed to resolve problems; be available on-call to resolve problems after normal business hours and on weekends, as needed. Recognize research and diagnose hardware and software problems, repair when possible. Access the Internet to download software patches and other appropriate software. Provide training in the use of computer, software and peripheral equipment. Maintain job-related records and prepare reports. Safely operate and care for tools, equipment and materials used in the diagnoses and installation of computers and peripherals. Plan, organize and prioritize work with a minimal amount of supervision. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing.   Experience: One year of experience troubleshooting computers, peripherals, and software applications required. Demonstrated technical expertise in support of operating systems required. Ability to work under pressure on multiple tasks, completing them accurately and in a timely manner.   Training: An Associate degree from an accredited College in computer technology, computer science, information technology or network communications technology; or equivalent.   Required/Desired Skills: Possess superb problem-solving skills and have skills and have experience troubleshooting computers, peripherals, and software applications. Required 2 Years Ability to effectively work with a wide variety of people. Required 2 Years Plan, organize, and prioritize work with a minimal amount of supervision. Required 2 Years Establish and maintain effective working relationships with those contacted in the course of work. Required 2 Years Communicate clearly and concisely, both orally and in writing. Required 2 Years Read, understand, and interpret hardware and software manuals and apply such information as appropriate. Required 2 Years Work independently or as part of a team if needed to resolve problems. Required 2 Years Recognize, research, and diagnose hardware and software problems and repair when possible. Required 2 Years Provide training in the use of computer, software, and peripheral equipment. Required 2 Years Safely operate and care for tools, equipment, and materials used in the diagnosis and installation of computers and peripherals. Required 2 Years Demonstrated expertise in Windows 10 Required 2 Years Proficient in working with end-users remotely Required 2 Years Extensive experience in Microsoft Office Applications (Word, Excel, PowerPoint, and Access) Required 2 Years Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned area. Required 2 Years

Job 26236: SQL Developer JOB SUMMARY: This position is the senior developer and serves as a team leader in the design, development, and maintenance of complex software applications. This position provides a senior role in business analysis and the gathering/development of requirements, independently converting requirements into technical specifications used to code/develop automated work flows using one or more programming languages. This position provides leadership to other Application Developers in troubleshooting legacy web-based applications as well as adjacent systems and provides guidance for adhering to internal processes for developing programming, quality assurance and documentation standards. RESPONSIBILITIES AND DUTIES (ESSENTIAL FUNCTIONS): To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Responsible for identifying the most complex business requirements from college stakeholders and translating them into workflows and specifications for creating automated solutions. Provides leadership to all Application Developers for the web/application development methodologies used to support the college's critical software applications by serving as a point-of-reference for business requirement-gathering procedures, technical specifications, coding methods, quality assurance and documentation Serves in a leadership capacity in working closely with IT analysts, project stakeholders and support personnel to develop complete specifications and application workflows for development of new software applications or modifications to existing software applications by using business/technical knowledge and experience to keep project team members focused on technical solutions that are efficient, cost-effective and realistic Responsible for coding in multiple programming languages with advanced, complex algorithms with a focus on efficiency, reusability, and securityServes as the leader in the design and development of strategies in which third-party APIs are utilized, implementing web services, consuming data from Representational State Transfer (RESTful) and/or Simple Object Access Protocol (SOAP) based HTTPS endpoints Oversees work performed by System Administrators in installing, configuring and testing servers in Windows, UNIX or Linux operating system environments Oversees implementation and support of data integrity and security processes for supported applications including managing and monitoring of critical services Responds to emergency situations as needed, during and after normal business hours, to identify, assess and mitigate critical operational issues Serves as the technical lead in database programming and administration tasks Serves as technical lead in Windows/Unix/Linux systems programming and administrative tasks Provides project management expertise in supporting all facets of the software development life cycle Provides leadership in writing of comprehensive detailed documentation in support of College systems and applications for technical support personnel and end-users by both developing technical writing requirements and being a point-of-reference to others when necessary Provides leadership in defining, conducting and monitoring of system quality assurance procedures Provides oversight for maintaining revision controls for all supported software applications Researches and stays current of security threats and vulnerabilities and provides leadership in determining and executing mitigation strategies Provides leadership and guidance in an informal mentoring role of other Application Developer I & II personnel when necessary Completes an annual applied benchmark project on an individual or group basis   QUALIFICATIONS: Knowledge, Skills, and Abilities Documented ability to program at an advanced level in two or more object oriented programming languages (C#, JAVA, etc.) Documented ability to program in two or more scripting languages (PHP, ASP.NET, JavaScript, etc.) Demonstrable understanding of relational databases (MySQL, Oracle, SQL Server) with the ability to write and support complex queries, functions, and stored procedures Advanced knowledge of web application technology interoperability (OS, database, network, etc.) Advanced knowledge of multiple web/application development methodology (Agile, SCRUM, RAD, SDLC, Waterfall) Demonstrable understanding of complex data structures and concepts (recursion, sort/search algorithms), and how to apply them to practical design and programming solutions Practical experience of project management methodology with proven ability to multi-task within tight timelines, budget constraints and client high expectations Must be customer-service-oriented and work effectively as part of a team as well as independently Ability to clearly and concisely write complex technical documentation with consideration to the technical understanding of the intended audience. Ability to clearly communicate both verbally and in writing to all levels of the organization   Required/Desired Skills: Five years of web development experience using multiple object-oriented programming languages Required 5 Years Five years of experience writing complex SQL statements in one or more relational databases (MySQL, Oracle, SQL Server) Required 5 Years Three years' experience performing development and integration tasks in both Windows and Linux development environments Required 3 Years Two years' experience functioning as a technical lead in a dynamic application development team Required 2 Years experience as a technical lead in supporting software applications in Higher Education Highly desired 3 Years Three years of web development experience working with LAMP stack Highly desired 3 Years Three years of experience with web development in the Windows environment (ASP.NET) Highly desired 3 Years Two years' experience creating electronic forms and automated workflows. Highly desired 3 Years Two years' experience in SharePoint administration and development. Highly desired 2 Years ITIL Foundation Certification, PMP, ISO and/or Six Sigma certification Highly desired

Job 26235: Business Analyst   Our client requires the services of a Business Analyst staff augmentation consultant to assist the technical staff in gathering and documenting the system functional and system requirements for new development projects and enhancements to existing applications for users.   This team utilizes both waterfall and agile project methodologies. As such, experience with both waterfall and agile project methodologies will be preferred. Specific Duties: Collects, analyzes, and documents business rules, processes, and legislation. Leads business requirements gathering sessions with business and technical resources for complex system development projects. Analyzes legislation or other business documentation (i.e. policies/procedures, RFPs, etc.) to determine necessary IT system changes or changes to business processes required to meet the objectives of an agency initiative Works with business users to develop and implement improved business processes for their application to an IT system in support of agency program policy. Works with users to develop or enhance system requirements. Prepares or reviews detailed functional specifications for complex IT systems development or enhancement projects to be used by developers for system coding. Participates in the development of detailed functional specifications for highly complex system development and enhancement projects. Prepares use cases or other types of requirements documentation. Assists with system testing. Assists with preparation of system change requests. Troubleshoots system, data, or process problems. Works with development and database teams to identify opportunities for data migration and correspondingly documents any necessary business rules. Works with development and database teams to identify opportunities for integration and correspondingly documents any necessary business rules. Prepares mock-ups to provide visual aids for requirements gathering. Prepares process flows to document for As Is and To Be business processes. Performs basic SQL queries (as needed) for analysis purposes. Performs related work as required.   Skills: Experience with writing use cases and requirements documents Required 5 Years Experience with developing business requirements Required 5 Years Experience with developing functional requirements Required 5 Years Experience business process re-engineering Required 4 Years Experience in business change management Highly desired 3 Years Experience with Team Foundation Server (TFS) Highly desired 3 Years

Job 26234: Windows Server Admin This position will be primarily focused on Application Support, Windows Server Administration, along with supporting various other technologies. Will also be responsible for evaluating, preparing and recommending technical solutions, as well as troubleshooting complex problems with a wide variety of applications.   Responsibilities: System management of enterprise servers Deploy servers and applications to meet needs of project teams Determines server sizing and configuration Assists in the development of configuration standards. Monitors the availability of updates/upgrades, tests and installs updates/upgrades. Works directly with Commonwealth staff in coordination and deployment of projects. Work with PennDOT, DCED, and PEMA partners and employees in deployment activities. Works closely with Application Teams to deploy code/applications through multiple environments. Attend meetings with developers, users, and partners. Perform proactive monitoring of enterprise systems Monitors system performance and provides statistics to identify capacity or performance problems and makes technical recommendations for appropriate action. Respond to alerts and resolve issues identified through monitoring tools Provides direct support for system issues. Proactively identifies and resolves problems. Responds to system related trouble calls including hardware and software. Use software such as Remedy to report, track and resolve issues. Places service calls for servers and network equipment. Assists service providers in resolving service calls. Perform related duties as required.   Qualifications Minimum of a bachelor’s degree in computer science or related field or equivalent as well as a minimum of 3 years of experience or Associates degree in computer science or related field and 4 years of experience. Specific knowledge required in the following areas: Windows Server, Microsoft IIS 7.5, 8.0 & 10, HTTP Server/Apache, TLSv1.2, Windows Schannel security and OpenSSL. Working knowledge of networking concepts and technologies - including TCP/IP, DNS and load balancing Working knowledge of security concepts and technologies - including PKI, certificate management, TLS/SSL and firewalls Strong knowledge of Microsoft Windows Working knowledge of Microsoft Office products Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and a willingness to work off hours as needed to accommodate maintenance windows Effective verbal communication skills are required to work with all levels of the organization including management, vendors, and various PennDOT, DCED, and PEMA personnel. Effective writing skills are required to produce implementation plans, server build documents and document work performed. Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required. Working Conditions Weekend, shift work, holiday, on-call, and overtime may be required. Work may require lifting equipment/supplies. Work may require travel to and from the various Commonwealth locations.   Required/Desired Skills: MS Windows Server Experience (environment of 30+ Servers) Required 4 Years Microsoft IIS configuration and support Required 2 Years HTTP Server/Apache support Required 2 Years Knowledge of Red Hat Enterprise Linux Nice to have Knowledge of Active Directory Nice to have Knowledge of TCP/IP networking Nice to have

Job 26233: Business Analyst BACKGROUND/PROBLEM STATEMENT In response to the COVID-19 pandemic, our client has established a portfolio of tools to support the communication and roll out of the vaccinations. The portfolio includes these primary tools; however, more could be added in the future:   Vaccine Eligibility and Awareness Survey (Your Turn) - Built on a Salesforce platform this tool enables citizens of PA to determine when they are eligible for a vaccine and allows the State to proactively communicate with the community. Provider Map - Provides transparency to provider information and supply from Federal and State allocations. PrepMod Registration and Scheduling - SAS tool purchased to support registration, scheduling, and inventory management of vaccine delivery to targeted populations.   Support is needed in the maintenance and enhancements of these tools and related integrations. This is a fast moving and changing environment and will require support other vaccine initiatives as assigned. RESOURCES The contractor will be permitted to work from home (WFH) (via a VPN connection as advised by the Secretary of Health during the COVID-19 pandemic), but office space for the contractor will be provided as needed. There may be times when the Business Analyst is required to be physically present in Harrisburg or at vaccine clinics. Our client will supply all necessary hardware, software, network connection, phone, and VPN for daily use as needed to complete assigned work items. CONTRACTOR REQUIREMENTS 1. Points of contact with the employer 2. Criminal History Background Check 3. Security clearance to the DOH and HHS DC Buildings OBJECTIVES OF ENGAGEMENT The primary objective of this engagement is to serve as a business analyst supporting the vaccine portfolio.   Support the vaccine strategy as needed as assigned, Make recommendations to leadership related to the vaccine efforts and related operational business processes, Work with stakeholders to define scope for enhancements to Your Turn, Maps, and PrepMod, Assist with the integration of data with PA-SIIS, Work with stakeholders to run operational processes to roll out vaccinations across PA, Assist with data analytics that will support leadership decisions making, Work in partnership with Project Management Office, Application teams, Data Warehouse, and Informatics teams.   TASKS TO BE PERFORMED   The selected contractor must be familiar with a variety of the system life cycles and related methodologies related to business analyst. They will support related Program Offices in both operational and enhancements to the portfolio. Determine and develop user requirements for systems in production, to ensure maximum usability Lead testing team to develop test plan and ensure SME inputs to the testers and assist in testing when needed. Facilitate stakeholder sessions to gather, document and prioritize requirements and process improvements. Present technical and business concepts and processes to business stakeholders. Maintain process and procedural documentation. Support system related operational processes in the Vaccine portfolio.   CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS College degree and five years of experience as a Business Analyst supporting technology tools in a business environment. Excellent communication skills and attention to detail, combined with the ability to work as a team are required. This position may require over-time or weekend hours as required to support vaccination clinics across the Commonwealth. Skills in data analyst (EXCEL or Power BI), testing, and documentation are preferred. . Required/Desired Skills: Experience using formal requirements gathering methodologies Required 5 Years Experience developing business, functional, and non-functional requirements Required 5 Years User Acceptance Testing Required 5 Years Advanced Microsoft Excel Skills Required 5 Years Microsoft Power BI or equivalent Reporting Tool Experience Required 2 Years 4 year college degree Required Strong attention to detail Required Excellent communication Skills Required Healthcare Experience Highly desired Prior Commonwealth of PA Experience Nice to have

Job 26232: Hours: 8:30 AM - 5 PM or 8 AM - 4:30 PM  Pacific Time (Two shift, Need to be open) Duration: 1-year contract ***This is a remote position for now but will be in office after COVID so must live near San Diego- Mission Valley area.   JOB DESCRIPTION: Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.  Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE: Customer Service   EDUCATION: High School Diploma or GED (Required) Associates (Preferred) Bachelors (Preferred)

Job 26231: ASP.NET/C# Programmer Analyst DAY TO DAY   Work with a team of developers developing ASP.NET MVC5 applications according to architecture and design specifications to develop applications and application components to deliver line-of-business functionality for both internal users and citizens of the Commonwealth of Virginia. Develop web APIs to support application components in support of ASP.NET MVC applications. Mentor programmers new to the ASP.NET programming environment.   Required/Desired Skills: Substantial experience developing production web business applications using Microsoft ASP.NET MVC with the Razor view engine Required 7 Years Advanced skills in application development with ASP .NET Web API, and experience implementing Web API security Required 7 Years Extensive skill in using C# is required, including considerable experience in object-oriented programming Required 10 Years Experience developing adaptive, interactive customer facing web applications using Bootstrap, CSS, JQuery, and JavaScript Required 10 Years Substantial experience in .NET development using Entity Framework, web services, and SOA concepts Required 10 Years Demonstrated experience utilizing secure web application development best practices Required 5 Years Experience mentoring less-knowledgeable development staff Required 5 Years Ability to analyze, design, implement, and maintain IT applications and databases; to communicate effectively both verbally and in writing; and to o Required 10 Years Experience and knowledge using TFS 2017 for source control Desired 2 Years Experience working in an agile development process, particularly with Scrum Desired 2 Years Experience working with Oracle 12.0 or SQL Server databases Desired 4 Years Familiarity with IIS 8.5 Desired 2 Years

Job 26230: PC Workstation Specialist Candidate will be a member of the Support Team located in Harrisburg. This team member will report daily to our client’s Headquarters with the possibility of assisting at other facilities within the coverage area around Harrisburg. The work hours for this position are part of the group changed to 7.5 hours a day and will be changed to 8 AM - 3:30 PM and working 100% at the client’s Building. All security, health and safety requirements of the facility must be met by the candidate. This currently includes submitting to bi-weekly COVID testing along with all staff reporting to the client’s facility. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Essential Responsibilities Monitor incident queues for issues and take ownership and assist customers as required Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.   Required/Desired Skills: Deploying PCs and providing support to end users in a large enterprise environment (1,000 PCs +). Required 3 Years Develop, test, maintain PC images. Required 3 Years Experience supporting PCs in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PCs by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx MACs. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPOs and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx MACs. Required 3 Years Experience supporting Microsoft Windows PCs, laptops, and Apple OSx MACs using remote tools (SCCM remote, RDP, ARD) Required 2 Years Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx MACs. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years Scripting with VBS and PowerShell Highly desired 2 Years Configuration Management Console queries and reporting. Highly desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years Microsoft Certification. Highly desired Able to communicate in a clear manner. Desired Change oriented - improve processes and confront difficult circumstances in creative ways. Desired Demonstrated customer focus; building strong customer relationships. Desired Effectively evaluate information to make correct decisions. Desired Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired Strong team player - collaborate with others, be open to other ways of doing things. Desired Interested in emerging technologies demonstrated through training and attending technical events. Desired

Job 26229: Systems Admin/Security Specialist   Our client is seeking a Sys Admin to support a statewide COVID project. The contractor selected will work with several agencies. The position will provide dedicated support for the supporting infrastructure for the Office of Data Governance and Analytics, including all virtual machines and associated networks. Manage networks servers and technology tools. Ensures security through access controls, backups and firewalls.   Required/Desired Skills: Proven experience as a System Administrator, Network Administrator or similar role. Required 7 Years Experience with databases, networks (LAN, WAN) and patch management. Required 7 Years Proven experience maintaining servers between cloud and on premises environments. Required 7 Years Must have experience with SQL Server Management Studio and managing virtual machines that host SQL Server databases Required 7 Years Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery. Required 7 Years Ability to create scripts in Python, Perl or other language. Required 7 Years Familiarity with various Windows operating systems and platforms Required 7 Years

Job 26224: We are looking for enthusiastic and motivated Administrative Assistants professional to help our client with a specialty project, the Virginia Rent and Mortgage Relief Program. This program offers rent and mortgage relief to citizens in the Commonwealth who have been impacted by the coronavirus pandemic. The ideal candidate will have a background in data entry, mortgage experience or HR experience to assist with the below day-to-day responsibilities:  Checking new user registration against RMRP application email for W9 (in the past 3 years) and ACH info Quality reviewing applications/documents Sending emails to collect missing data Follow up email & phone if non responsive to initial email Disapproving profiles that are non-responsive Updating status and assigning profiles that are ready for review Filing all documents that have been submitted via email by property Completing profile requests on behalf of landlord Completing applications on behalf of landlords Assisting with GMS technical assistance We are hiring immediately for a 12 month+ contract role with opportunity to grow!  Qualifications needed: Ability work work on-site and follow CDC protocols  Associate's or Bachelor's degree, preferred, but not required Proven customer service or client service experience Data entry HR experience or Mortgage experience, preferred

Job 26221: Platform Security Architect The Platform Security Architect is a critical technical role responsible for ensuring the secure design and compliance of the platform’s enterprise architecture to effectively and securely support the organization in meeting specific business technology needs. This candidate will be considered a technical expert.   Ideal candidates will have the following expectations, execute architecture design reviews to evaluate security controls and identify opportunities to enhance the security posture of the Commonwealths Platform services, build relationships with supplier infrastructure architects and engineering leads to disseminate and explain secure design methodologies and policies. Ideal candidates will also understand the landscape and components of cutting-edge architectures and the methods to securely deploy them.   Duties/Responsibilities: As part of a team, ensure the adoption of security architecture and engineering initiatives in order to effectively and securely support the organization in meeting specific business technology needs. Review solutions to be deployed in cloud and on premise environments Understand technical security issues and the implications to the Platform and be able to communicate them to management and other business leaders. Responsible for guiding the design and implementation of secure solutions and services across the Platform. Maintain in-depth knowledge of IT industry best practices, technologies, architectures, and emerging technologies. Must have knowledge and understanding to be able to configure and implement security solutions to reduce risk to an acceptable level. Understand emerging security technologies and determine the appropriate use within business applications. Must be able to provide technical guidance and foster a collective understanding of data flows and security issues encountered in both premise based and cloud applications and services. Communicate architectural decisions, plans, goals, and strategies Must be able to incorporate business drivers, needs and strategies to address future business / technology needs. Work in teams for secure application and/or infrastructure solution architecture. Collaborate with our Governance organization and functions including Internal Audit, Legal and Compliance, Privacy, and Sourcing to ensure that the Platform maintains a strong cybersecurity posture.   Required/Desired Skills: Experience providing high-level design and architecture diagrams Required 8 Years technically validating solutions and connecting business, data, security, systems, and other technical and non-technical architectures Required 8 Years Familiarity with open architecture and cybersecurity architecture principles that achieve cybersecurity framework goals. Required 8 Years Certified Information Systems Security Professional (CISSP) and Certified Ethical Hacker (CEH) required Required 8 Years At least 8 years of experience in network and endpoint security architecture Required 8 Years Familiar with encryption technologies used in commercial operating systems, including Public Key Infrastructures-continued Required 8 Years symmetric and asymmetric cryptography, certificate trust stores and the use of key escrow for discovery and legal purposes Required 8 Years Familiar with multi-tiered network applications, common ports and protocols used in those communications- continued Required 8 Years the Common Vulnerability System (CVS) and the exploitation mechanisms of common vulnerability types (e.g. buffer overflows, cross-site-scripting, SQL Required 8 Years Familiarity with protocols commonly used in commercial networks, such as Server Message Block (SMB)-continued Required 8 Years Remote Procedure Calls (RPC), Hypertext Transfer Protocol (HTTP) and Structured Query Language (SQL). Required 8 Years Candidate should have experience leading meetings and other briefings to senior leaders Required 8 Years Candidate should have a background in general security practices such as identity and access management (IAM)-continued Required 8 Years The position requires U.S. Person status or a Non-U.S. Person be eligible to obtain Authorization Required Certification Required 8 Years Desired Skills / Certification: AWS Certified Security Azure Architect Certification Google Architect Certification Highly desired Desired Skills/Certs (continued)- Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) Highly desired Broad knowledge and experience across IT infrastructure with security frameworks and standards such as ISO 27001, NIST, and other relevant security Highly desired Experience leading the alignment of on-going activities in support of critical State & Federal mandates such as -continued Required 8 Years Continuous Diagnostics and Monitoring (CDM), Executive Orders related to cybersecurity, and guidance from OMB and NIST Required 8 Years

Job 26220: Responsibilities: Design and implement front end applications using any of the javascript framework like Node Js, Vue Js, Angular Js and React JS Designing scalable systems and RESTful APIs for high-traffic, zero-downtime systems Writing clean and concise code that is well-tested, easy to maintain, and consistent with existing patterns in our codebase Applying appropriate design patterns and SOLID/DRY principles to given solutions and understanding the trade-offs between scope, quality, and cost Clearly communicate technical information both to other engineers and business stakeholders Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in software development including design, coding and testing At least 2 year experience in front end development using JavaScript and any related frameworks, such as Angular, Vue, React, Node JS or Ember. At least 1 years of experience with a JVM language like Java and/or Scala At least 2 year of experience with Git, Mercurial, or other distributed version control systems. Alternatively, experience with Subversion will be acceptable. Preferred Qualifications: At least 5 years of experience in software development including design, coding, and testing Bachelor's Degree in a STEM discipline At least 1 year of experience with AWS, Azure, Google Cloud, or other cloud provider At least 3 years of experience with JavaScript/TypeScript and Node At least 3 years of experience with Vue.js and/or Angular At least 2 years of experience with AWS, Azure, Google Cloud, or other cloud provider At least 2 years of experience with CICD pipelines using the relevant technologies Prior experience with nginx, Apache httpd, Apache Tomcat Previous experience with data visualization tools (Splunk, Kibana, Grafana, or others) At least 2 years of experience with Java, Scala, Kotlin or other JVM language Previous experience with Spring/Spring Boot Previous experience with a streaming data platform (Apache Kafka, Apache Spark, Amazon Kinesis, etc)

Job 26217: Project Trainer The Project Trainer will be responsible for executing the actions found in the approved Project Plan by developing the technical training materials in accordance with the business needs and delivering the training to stakeholders in a timeline as outlined by the business and in accordance with the project plan. Stakeholders include internal central office staff, agency management, field licensing specialists, and licensed and pending providers.   Qualifications/Required Set of Experiences Strong team player with the ability to take direction and collaborate in a fast paced environment with the Office of Licensing Business Subject Matter Experts, the 3rd party software vendor, GL Solutions, and other project team members to reach common goals and achieve aggressive milestones. Experience using the ADDIE/SAM Training Development Model to develop role-based learning objectives and supplemental content to enhance vendor provided materials that aids in stakeholder readiness. Experience developing system training in online web-based learning tools using Adobe Articulate and/or Video Simulation software. Experience designing training exercises that allow for user practice and aid learning. Experience using evaluation methods to measure learning effectiveness. Experience delivering classroom training and presenting to groups using ZOOM, Microsoft Teams and Google Meets. There may be some classroom/onsite training requiring limited state travel (tbd). Experience working in Health Services and/or Government organizations (Preferred)   Responsibilities: Develop software application training content supporting CONNECT Priority #1 Business Processes partnering with GL Solutions and designated business subject matter experts using a variety of delivery methods including web-based, video and if necessary on-site classroom training Develop the Training Logistics, schedule, and registration methods for training enrollment and delivery by stakeholders Develop g of Office of Licensing department organization and general goals along with a Functional System Knowledge of CONNECT to support and facilitate CONNECT problem-solving that may arise in training session Organize Team Training/User Support Library for ongoing staff reference and training of new hires.   Skill Requirements: Background in Instructional Design (ADDIE or other instructional design method) and in developing training for complex computer software/systems Technical writing for training, job aid and video guide material (sample required) Technical skills in developing web-based video training (video sample if possible). Video software knowledge: Adobe Articulate, Creative Suite Video is required Experience training on systems and troubleshooting system problems that could incur during training Understanding of learning needs by anticipating difficulties and/or questions and adapt training modifications as needed Ability to communicate well professionally and to translate technical information into non-technical terms for users Ability to make formal group presentations (3 minute presentation required as part of the interview process) Ability to cultivate positive working relationships with customers and coworkers, and demonstrate recognition of and sensitivity to the styles and needs of end users Ability to effectively organize and write logical, easy to understand, content. Advanced knowledge of Internet Explorer and Chrome.   Required/Desired Skills: Experience using the ADDIE/SAM Training Development Model to develop role-based learning objectives and supplemental content to enhance vendor provi Required 5 Years Experience developing system training in online web-based learning tools using Adobe Articulate and/or Video Simulation software. Required 5 Years Experience designing training exercises that allow for user practice and aid learning Required 5 Years Experience using evaluation methods to measure learning effectiveness Required 5 Years Experience delivering classroom training and presenting to groups using ZOOM, Microsoft Teams and Google Meets. There may be some classroom/onsite t Required 5 Years Experience working in Health Services and/or Government organizations (Preferred) Highly desired 3 Years  

Job 26215: Project Coordinator Our client is seeking a Project Coordinator to support a statewide COVID project. The contractor selected will work with several agencies. This position will provide day-to-day coordination of project tasks maintaining version control and providing administrative support for the project management information system. The position will undertake administrative project tasks, ensuring technical staff have adequate project support to work efficiently. The ideal candidate will be self-motivated, trustworthy, and detail oriented. Competencies Required: Primary focus will be on general office needs Maintain the calendar and meeting requests of the Chief Data Officer and Office of Data Governance and Analytics Manage sales meeting requests from vendors Taking minutes during meetings as designated   Required/Desired Skills: Experience as a working Project Coordinator for an IT team/group. Required 2 Years Experience with scheduling and maintaining a calendar for those at a c-level/exec level. Required 2 Years Experience using PM tools (such as Jira or MS Project) to track projects. Required 2 Years

Job 26212: Generation Project Manager   Our client is seeking a Project Manager to lead 1-2 of the following: Security Computer System Implementation - Replacement of card readers, security computer, and video capture systems Offsite Power Source Reliability - Reserve Station Service Transformer pipe bus and pole replacements during next outage Elevator Modernization - Upgrade of 4 different plant elevators Sewage Treatment Facility Replacement - Replacement of sewage treatment system Loose Parts Monitoring System Replacement - Replacement of vibration transducers in Unit 1 and 2 containments Types of projects: Computer system implementation; putting card readers and video capture systems Power source reliability project Upgrading elevators across the plant Responsibilities: This role manages major phases of complex projects to meet cost and time objectives. This will include a significant long-term project with business unit wide impact. Directs project team and manages total project scope to final implementation. Manages necessary resources and administration from within and outside the organization. This role manages or supports specific segments of major projects such as permitting support; scope development; contract management in engineering, procurement, and construction contracts; construction activities; commissioning; and transition to commercial operation.   Qualifications: Demonstrated knowledge and experience in project management, relevant technologies, and leadership in the assigned project areas. Strong team building skills, demonstrated skill and ability in effectively leading teams to achieve project goals and milestones. Effective negotiation skills. Strong verbal and written communication skills, including interpersonal, facilitation, and presentation capabilities. Ability to develop, manage and monitor project performance to ensure results meet project requirements and schedules. Ability to coordinate the resolution of technical problems and implement changes. Ability to work and develop rapport with all levels of management and staff. Ability to represent the project and the company in public forums BS degree in Engineering, Business or Construction Management preferred 6 years plus of industry experience in the field of construction, engineering, finance and/or management with a minimum of 3 years demonstrated experience in project management. Project Management Certification preferred.   Top 3 Required Skills Demonstrated knowledge and experience in project management Effective leadership skills Strong verbal and written communication skills   Nice to Have Skills: Nuclear industry experience PM Certification Relevant bachelors degree   COVID Remote Policy: All work will be onsite. Local candidates required! North Anna Project Management group is working on-site at North Anna site. Preferred Years of Experience: 6-10