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Customer Billing Administrator

Richmond, VA
Contract
Job 25481: Duration: 6-month contract *Remote currently due to COVID. Potentially Onsite in the future. Local Candidates Only. Description: Top Skills Needed: 1.) 3-5 years related experience in Accounting and/or Billing Experience (Understanding of customer billing services and System Functions). 2.) Demonstrated math and analytical skills; decision making abilities. *The ideal candidate will have an Accounting Degree. 3-5 years related experience (e.g. customer service, accounting) Understanding of customer billing services and system functions Demonstrated excellent math and analytical skills; decision making abilities Strong ability to work independently with accuracy and speed Strong decision making abilities Ability to prioritize work and exercise discretion performing duties and responsibilities Excellent computer skills using spreadsheet (Excel), word processing Excellent verbal, written, and interpersonal communication skills  

Business Analyst

Harrisburg, PA
Contract
Job 25480: Business Analyst   The candidate will function as a Business Analyst and is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.   Responsibilities: Strong organization and writing skills. Willing to assist with training, developing user guides or other Business Analyst activities when necessary Experience creating user stories, tasks, and bugs in Azure DevOps Studio Strong organization and writing skills. Communicates clearly and works with users and client as necessary. Experience in working on a Scrum Team. Experience with Automated Testing practices and software, such as Selenium. Experience participating in Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.   Skills Experience with requirements gathering Required 4 Years Experience developing Business Requirements documentation Required 4 Years Experience conducting full system testing with overall functionality Required 4 Years Prior Commonwealth experience Highly desired  

Senior IT Production Operations Specialist

Innsbrook, VA
Contract
Job 25478: Sr. IT Production Operations Specialist   Our client is seeking an experienced IT Support professional who: Understands key issues that happen within the area that they support and drives for issue resolution. Guides and coaches junior team members as needed. Improves the production operations for the area they support through automation and better processes.   Qualifications: 3+ years of related experience including a minimum of 1 year in an area supporting production operations.   EDUCATION: Bachelors: Computer and Information Science (Preferred)  

User Support Technician - 3rd shift

Raleigh, NC
Contract
Job 25477: User Support Technician   User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens. The position is a contractor role (there are currently 2 other contractors) and is responsible for evaluating, documenting, and resolving issues that requires specific skills and specialized training as a Desktop Subject Matter Expert (SME) for 3rd shift. 3rd shift is typically 10:00PM - 6:00AM, but may be 11:00PM to 7:00AM. The Service Desk is the 247x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. Enhanced computer literacy is required. Understanding of call center environment and Service Desk role. Experience with ServiceNow is preferred. HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Ability to organize and follow more complex and/or detailed technical procedures. Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Demonstrated sense of ownership, reliability, and urgency. Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. Proficient in translating technical issues into understandable terms for non-technical users.   Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Skills Experience providing excellent customer service skills using ITIL methodology Required 2 Years Experience working in a call center environment and Service Desk role Required 2 Years ServiceNow experience Desired HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred Highly desired Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years

User Support Technician - 2nd shift

Raleigh, NC
Contract
Job 25476: User Support Technician   User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens. The position is a contractor role (there are currently 2 other contractors) and is responsible for evaluating, documenting and resolving issues that requires specific skills and specialized training as a Desktop Subject Matter Expert (SME) for 2nd shift. 2nd shift is typically 3:00PM 11:00PM, but could be 2:00PM to 10:00PM. The Service Desk is the 247x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. Enhanced computer literacy is required. Understanding of call center environment and Service Desk role. Experience with ServiceNow is preferred. HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Ability to organize and follow more complex and/or detailed technical procedures. Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Demonstrated sense of ownership, reliability, and urgency. Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. Proficient in translating technical issues into understandable terms for non-technical users.   Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Skills Experience providing excellent customer service skills using ITIL methodology Required 2 Years Experience working in a call center environment and Service Desk role Required 2 Years ServiceNow experience Desired HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred Highly desired Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years

Sr. Software Tester

Raleigh, NC
Contract
Job 25475: Sr. Software Tester   Our client seeks qualified Senior Software Tester to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs. Our client has signed a contract with a vendor to provide an integrated case/financial management system to replace multiple legacy applications. Each Senior Software Tester position is responsible for testing vendor base solution for the implementation effort. S/he is responsible for testing within assigned areas of responsibility (e.g. data migration, training planning and execution, business process reviews, etc.). The Senior Software Tester position is responsible for working all phases in software development life cycle with experience in different methodologies (i.e. agile, iterative, waterfall, etc.) with emphasis on agile. This position will have the responsibilities for the analysis, verification, and validation of products or services meeting the specified requirements for large vendor solution systems. Other responsibilities are understanding business workflow, configuration, monitoring and evaluating testing results against predetermined objectives, and applying recommended actions for improvements, creating test data, test estimates, performance testing, coordinating, and conducting readiness meetings. The person in this position will work closely with project manager, business analysts and developers. The individual must possess excellent oral and written communication skills and have the ability to communicate effectively in oral and written form, work with minimal assistance, and the ability to establish and maintain a good working relationship within and outside the Quality Control and Testing teams. Primary responsibilities for this position include but are not limited to the following: Excellent oral and written communication skills are required. Understand the technical details of the project/application/system. Prepare and execute SQL commands to manage and verify data Develop, publish, and execute test cases and test scripts for complex, distributed applications throughout the project life cycle Create, manage, and maintain efficiencies in the automated script execution and script development using Selenium web driver in addition to keeping abreast of automation best practices. Create, execute, and automate SOAP UI scripts for Web Services testing. Develop test plans and user acceptance tests; and develop test data as needed. Execute sanity, smoke, functional, security, regression, stress/performance, and load testing based on projects, applications, and services. Participate in production implementation verification.   KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Knowledge of: software development life cycle; system testing best practices and methodologies; web application UI modeling and dynamic web applications; white box, gray box, and black box test development; and Microsoft Office Word, Excel, and PowerPoint. Skills in: testing web applications, web services, and infrastructure applications; relational databases (e.g., SQL Server, DB2, Oracle), data modeling, SQL, and XML; automated testing tools (SOAP UI, Selenium Web Driver); and sanity, functional, regression, security, performance, and load testing. Ability to: work with minimal assistance with a can-do attitude, understand the technical details of projects, applications, and systems; write test cases and execute testing within a web service environment; create test data to meet testing needs, establish processes for collecting data, data entry, and prioritizing defects reports for defect tracking tools, etc.; create traceability matrix of test cases to requirements; and work with cross functional teams.   MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in computer science, mathematics, or a related field, and three (3) years of experience in an appropriate field of electronic data processing; or an equivalent combination of education and experience. Management requires applicants with: Seven (7) or more years of experience testing web applications and web services. Four (4) or more years of experience with rational databases and SQL and ETL. Four (4) or more years of automation testing using Selenium using Web Driver. Four (4) or more years of web service testing using SOAP UI.   Skills Agile Methodology experience Highly desired 4 Years Selenium - Web Driver - in depth knowledge required, not just exposure Required 4 Years Ability to work in a fasted-pace environment Required 6 Years SQL, relational database, and ability to read a data model. Required 4 Years Experience with security testing Required 2 Years All types of testing (performance, functional, load, web services, data creation, persistent layer verification, stress, etc.) Required 7 Years SOAP UI utilizing REST requests - in depth knowledge, not just exposure Required 4 Years Experience with large-scale web based (COTS) project Highly desired 4 Years Proficient in various SDLC (agile, iterative, etc.), not just automation tester. Required 7 Years

ServiceNow Developer

San Diego, CA
Contract
Job 25473: ServiceNow Developer This position will support and develop ServiceNow and work with cross-functional teams to ensure ServiceNow is assisting our teams to improve performance while also being responsible for maintaining the stability and usability of the ServiceNow platform. This position supports the development, maintenance and improvement of core ITSM/CSM/ITBM/ITOM processes, through the configuration and development of ServiceNow. This role will interact closely with the ServiceNow team to understand customer and stakeholder requirements for key activities, to ensure alignment with all initiatives, and drive continuous process improvement. This position will also contribute to the development and automation of other processes outside of ITSM. Role & Responsibilities Identify opportunities to leverage automation to improve solution effectiveness Assists in the review, design, and improvement of ServiceNow processes and procedures for the effective management and adherence of ServiceNow process areas. Manages and resolves incidents against ServiceNow applications Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing solutions. Trains IT personnel to ServiceNow processes and tools Communicates process standards to ensure understanding and consistency Works closely with Analysts to understand business stakeholder environment and collect requirements Performs routine maintenance to include performance monitoring and error identification/remediation Responsible for identifying problems, researching solutions, reconfiguring or recoding system to improve system functionality. Operates and provides day-to-day administration of the ServiceNow, following defined processes Focuses on KPI measurement, providing a means for gathering and reporting on data Assists in the development and implementation of improvements to the processes and the tools that support them Audits Change Requests, Service Requests, Incidents and other tool generated tickets to ensure compliancy and accuracy Creates and maintains Catalog items Generates periodic and Ad-Hoc reports from ServiceNow regarding status of ITSM performance indicators Qualifications   Qualifications Bachelor's Degree in Computer Science, Information Systems or Computer Engineering; or equivalent experience 5+ yrs. experience in Design and Implementation of ITSM platforms and at least 3+ yrs. experience on ServiceNow Platform. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc. Must have thorough understanding of ITIL/ITSM processes In-depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow Both on premise and cloud operations experience Must have solid experience designing and involvement in building integrations to ServiceNow. Experience with Active Directory, LDAP, MID and SSO in an administrative capacity ServiceNow Certified Application Developer desired ServiceNow Certified System Administrator required   Skills Experience using IT Project Management principles and techniques, including Agile. Proven experience working across functional areas and driving continuous improvement Excellent facilitation and communication skills. Excellent presentation skills. Proven ability to manage and escalate client issues Strong self-motivation, attention to detail, accuracy and accountability

Field Service Technician

San Diego, CA
Contract
Job 25472: Field Service Technician   Responsibilities: Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and company Authorized Service Providers. Solve technical problems on an assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem prevention opportunities.   Qualifications Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Basic skills in project management. Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment. Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite system repair job.

Cybersecurity Specialist

San Diego, CA
Contract
Job 25471: Cybersecurity Analyst   Our client is looking for someone of integrity with excellent professional interpersonal, oral and written communication skills with the emphasis on the ability to clearly discuss technical and non-technical information with those that may not be the subject matter experts. The candidate must have the ability to interface and articulate with all levels of the ITO and internal and external customers and leadership. The candidate would have a passion for cybersecurity and the desire to be part of a team of like-minded passion. Qualifications Excellent communication and presentation skills (the ability to speak and write English fluently). Strong customer support experience. 5+ years experience in writing technical documents 3+ years experience in developing Visio diagrams. 5+ years experience in using Microsoft desktop applications (Work, Excel, PowerPoint, Sharepoint) Must be able to work with minimum supervision. Must be a self-starter but also follow direction Must be able to qualify for a County security clearance. Possess at least one industry standard Cybersecurity Certification (e.g., CISSP, CISM, CISA, etc) 4+ years working in a cybersecurity field for the federal or local government (DoD or banking security background is a plus) 5+ years Software Development Life-Cycle experience is a plus. 4+ years in Application Security (Design, development, testing, deployment) (PeopleSoft, Oracle EBS or SAP is a plus) 4+ years working with NIST guidelines. 2+ years conducting or leading security audit initiatives Background in health and human services is a plus.

Sr. UX Lead

San Diego, CA
Contract
Job 25470: Sr. UX Lead Our client is looking for an experienced?Sr. UX Designer?who is passionate about helping?customers create and do amazing things with modern technology. This highly driven and collaborative person will act as a UX Lead the UX team and will drive the implementation and decisions of design for the software. This talented UX Designer will create intuitive and functional web application experiences that are customizable and practical. With a solid understanding of client and business needs, the Sr. UX Designer will know how the product should look, feel and work, and understand what users need to be effective and efficient while using this application. This resource will work with a highly cross-functional team of developers, product leaders and business leaders, all working together to bring this complex application to life. This person will work directly with the Leadership team, Agile teams and client to absorb the system design requirements and iteratively collect, sift through and implement feedback on wireframes and application framework. They will also be responsible for researching, creating and developing concepts and specifications that optimize the structure and behavior of screen- based, software solutions for the mutual benefit of both user and business. This resource will design wireframes in a timely manner and solicit feedback prior to development. Job Responsibilities: Lead a UX team consisting of two other UX Designers Conduct user interviews, research, design explorations, and strategic analysis. Provide deliverables including prototypes, proof of concept documents, wire frames, user flows, use cases, user scenarios and formative user testing for 8+ functional development teams Develops a clear understanding of the client and business needs and is effective in translating these to the UX and Development teams Create Workflows, Wireframes, and Infographics Collaborate with Business Analysts and End Users on testing the usability of the design, and maintaining it until the product is live Responsible for the development of UX strategy, user journeys, and innovative user experiences across a wide range of functional channels Manage all design aspects of a project from start to finish, own the end-to-end user experience of a project.   Qualifications 4+ years of professional experience in a UX Design role - preferably in Web Development Adobe Creative Cloud – including Photoshop, Illustrator, InDesign Adobe XD Optional: Sketch and Axure Looking for a self-starter who works well with a team in a collaborative environment. Experience designing on an Agile software development project This person has large implementation project experience, i.e. 50+ team members; 3+ development teams running simultaneously, heavy communication with the client and among internal cross-functional teams Government/Public Sector experience a plus Bachelor’s degree in Graphic Design, Visual Design, Visual Communications, or related 8+ years of professional use and an exemplified mastery of Adobe Creative Suite – including Photoshop, InDesign, and Illustrator

Senior Systems Engineer

San Diego, CA
Contract
Job 25469: Sr. Systems Engineer   Responsibilities: Provides mentoring and guidance to developers. Sets team strategy and direction; represents team to senior management and clients. Develops innovative multi-team solutions to complex problems. Demonstrates broad technical leadership, impacting significant technical direction; exerts influence outside of immediate team and drives change. Participates as a member of, and leads, cross-functional development teams. Leads design of complex cross-functional solutions for others to develop Designs, prepares and executes unit tests. Significant time is spent in strategic and creative problem solving. Applies company and 3rd party technologies to highly complex software solutions, while driving innovation. Independently implements end-user or enterprise solutions of significant complexity. Integrates technical expertise and business understanding to create superior solutions for the company and clients. Consults with leadership team, team members, clients and vendors on complex issues to develop effective solutions.   Qualifications: 10+ years experience writing code using .NET and languages such as (and not limited to) C# and VB.Net Advanced understanding of RDBMS databases such SQL Server Experience on multiple full release software development project life cycles Advanced understanding of modern SCM (software configuration management) Advanced understanding of testing tools, unit test and integration test scripting, and testing methodologies Advanced experience using an Integrated Development Environment (e.g., Eclipse, Visual Studio) and development of tool add-ins Strong understanding of basic Database Administration; Able to define quality and security standards Knowledge of Cloud platforms such as Azure and AWS Ability to act as a lead and mentor for Agile teams Typically a technical Bachelor's degree or equivalent experience and a minimum of 10 years of related experience or a Master's degree and a minimum of 10 years of experience.   Knowledge of the following Technology Stack: Kendo UI – Telerik Angular Angular Material PowerBI .NET Core Azure Service Bus Azure LogicApp Azure Functions MS SQL Server REST API Entity Framework   Education/Experience: Bachelor's degree in engineering required. 10+ years experience required.  

LIMS Systems Administrator

San Diego, CA
Contract
Job 25468: LIMS Administrator The resource will be responsible for the support, validation and troubleshooting of the LIMS as well as implementation, administration, training, support, and overall mentoring of the lab staff. The primary responsibilities of this position are to administer the technical aspects of the LIMS to ensure that the system is accurately and efficiently capturing and reporting critical and environmental laboratory data. The resource will also work with laboratory and other entities to create reports and update workflows. In addition, they will be responsible for the successful implementation of the new enhancement features requested by the PHL. The resource will work closely with each of the laboratory sections to ensure that all LIMS processes meet the regulatory requirements of their respective agencies (e.g. Clinical Laboratory Improvement Amendments (CLIA), Environmental Laboratory Accreditation Program (ELAP) and Centers for Disease Control (CDC)) including strict change control and validation protocols. The resource will perform a variety of technical support duties pertaining to computer systems, printers, scanners and related equipment and serve as a first responder for computer, network and hardware/software issues, and communicating with the help desk, opening up issue tickets as needed. Will also serve as the technical representative and liaison between departments and the IT Outsourcer to provide effective technical support for network services and information technology business processes. The resource will act as liaison with the client which will troubleshoot, analyze and resolve system/application related support requests, diagnose computer problems, monitor computer processing systems, and install software and perform tests on computer equipment and programs. The resource may also coordinate with the client when they are setting up VLAN for instruments, computer/audio video equipment, scheduled maintenance, as well as training clients in use of programs. Other job duties may include scheduling minor repairs and ordering catalog items. The resource needs a strong knowledge of computers and operation, including an understanding of hardware and software, operating systems, and basic computer programming. Familiarity with electronic equipment, cellular phones, internet applications and security are required. The resource will need good communication skills as this position requires frequent interaction with managers, executives, clients, vendors and other County departments. Prioritized Essential Duties and Responsibilities 1. Develop, modify and maintain forms/interfaces for data entry into LIMS. 2. Create specific Crystal reports, develop or enhance workflows, create new tests, triggers, write and run queries to extract data including writing SQL scripts in STARLIMS. 3. Work closely with laboratory personnel, vendors and other IT professionals to understand the needs of the laboratory staff and clients, configure and maintain LIMS in a manner that addresses those needs and maximizes the system's potential. 4. Analyze requirements to translate needs into technical requirements. 5. Act as a liaison between the client, LIMS vendor, LIMSs users and ITS to provide end-user support on LIMS application. 6. Formulate and define the scope of work for major upgrades to LIMS through research and fact finding combined with an understanding of applicable systems and laboratory requirements. 7. Prepare Statement of Work and assist with conducting business and functional requirements analysis for system enhancement or replacement. 8. Analyze data trending generated by LIMS for process improvement, general quality control and quality improvement processes. 9. Identify, implement, and document appropriate solutions for problems and issues with the LIMS during daily operations that can improve the laboratory information management process. 10. Train others as appropriate on specific areas of LIMS expertise including employees and external system users. Assist in the development of systems documentation, training materials, and training processes. 11. Identify, evaluate, develop, and redesigns laboratory information system processes and procedures to meet user requirements. Create detailed written requirements. 12. Consult with and advise laboratory management and decision makers to identify, recommend, implement, and support cost-effective technology solutions including system customization as needed. 13. Assist in design, implementation of new LIMS system or version upgrade. 14. Assist with project estimation, planning and tracking of development and implementation tasks. Anticipate dependencies and delays and bring them to the management’s attention. 15. Provide recommendations for the most efficient and cost-effective solutions. 16. Evaluate the existing information processing systems or manual workflows to determine effectiveness and recommend changes to improve production or workflows as required. 17. Assist with UAT during implementation of software application systems. 18. Work closely with management to prioritize business goals and information needs. 19. Prepare user documentation for program specific systems. 20. Work closely with staff, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction. 21. Support client in maintenance, troubleshooting and supporting existing LIMS system (STARLIMS) and interfaces. 22. Work with internal and external clients, ensuring they have access to STARLIMS and can see results. 23. Support client in maintenance of existing instrument interface and working with vendor to develop new instrument interface. 24. Working with client provide variety of technical support duties pertaining to computer systems, printers, scanners and related equipment. Desired Experience Experience in LIMS application management, LIMS implementation experience and laboratory testing experience preferred Experience with CLIA, ELAP, FDA, or CDC preferred Proven knowledge in system testing, validation, problem resolution, and training Background in laboratory computing environment including instrument and system interfaces and familiarity with laboratory procedures Working knowledge of the regulatory environment Strong written and verbal communication skills across different and diverse groups or individuals Ability to establish and maintain effective working relationships with those contacted in the course of the workday Ability to work under pressure and troubleshoot problems Excellent analytical and problem-solving skills Strong experience in application testing Ability to explain technical details to non-technical staff Solid understanding of business practices with fundamental understanding of project management methodology   Desired Technical Skills Strong knowledge of SQL Strong knowledge of Crystal Reports Sound knowledge of Microsoft Office Tools Preferred languages: Jscript, .NET, VBScript, SSL, HL7, XML, Python RDBMS: SQL Server, Oracle   Education/Certifications Bachelor's degree in Information Systems, Computer Science or related field plus two years of work experience in an IT Support Analyst position – OR – any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities   Additional Information Background check and pre-employment drug screen required Must have a satisfactory driving record and valid California State Driver’s License  

Customer Billing Administrator

Richmond, VA
Contract
Job 25466: Duration: 3-month contract Remote currently due to COVID. Potentially Onsite in the future. Local Candidates Only. Description: Top Skills Needed: 1.) 3-5 years related experience in Accounting and/or Billing Experience (Understanding of customer billing services and System Functions). 2.) Demonstrated math and analytical skills; decision-making abilities. Strong ability to work independently with accuracy and speed. Strong knowledge and understanding of the company or department procedures. Ability to prioritize work and exercise discretion performing duties and responsibilities. Excellent skills using spreadsheets (Excel), word processing, graphics, and database applications. Excellent verbal, written, and interpersonal communication skills. Excellent personal computer skills. EDUCATION: *Accounting Degree (Preferred)

Business Operations Analyst IV

San Diego, CA
Contract
Job 25465:   Business Operations Analyst   Job Responsibilities: Collaborates with customers to co-develop a backlog and drive products and features from concept to launch in a fast-paced environment. Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization. Develops, owns, and executes product backlog. Translates requirements into well-defined product requirements including features, user stories, and acceptance test criteria. Leads the product functional design process based on an intimate knowledge of the users and technology. Provide formal input to leaders on Go, No-Go decision making prior to go live. Works with Leadership, End Users, Developers and Testers on scrum teams daily. Works with SMEs to request feedback about story grooming, functionality issues and software demos Guides the team in making decisions about stories during development and testing Contributes to defining User Acceptance test scenarios Capture problems experienced by end users and report issues to the program team after go-live   Qualifications: 6+ years of Product Owner experience 8+ years of overall experience within the software implementation and SCRUM environment Experience working cross-functionally with technical teams and stake holders/end users. Ability to work collaboratively with project leadership, Product Managers, Product Engineers, SMEs, Change Management and other Scrum team members This candidate must have previous experience working directly with developers, data engineers and testers in a full stack Agile environment Willingness to roll up your sleeves to resolve design issues, accept software and lead a team towards delivery Experience developing and managing a mature/refined backlog Ability to navigate through developing a product through design, vision and collaboration. Ability to work autonomously, take on challenges and focus on successful delivery of the product. Preferred: Bilingual in Spanish and/or Arabic

Senior Systems Analyst

Richmond, VA
Contract
Job 25464: Sr. Systems Analyst Summary: Our client is seeking a dynamic Senior Systems Analyst to join their team. The right candidate will have a minimum of 5 years’ experience in I.T as a Systems Analyst or equivalent role. A Senior Systems Analyst level works fairly independently and is competent to work on the most complex projects at the highest technical level of all phases of applications systems analysis activities. This Analyst formulates or defines system scope and objectives based on user needs, devises or modifies procedures to solve complex problems considering computer capacity and limitations, operating time and for of desired results. Responsible for working with multiple business areas in multi-platform environments. Responsibilities: Support daily operations of diverse application portfolio. Work on a team of IT professionals to support the full lifecycle delivery/implementation of multiple high profile software projects aimed at revolutionizing business processes of the supported business unit. Translate business and user requirements into accurate system design requirements and technical specifications addressing all applications tiers and external system interfaces. Analyze and evaluate existing or developed company applications or systems and prepares documentation including detailed technical designs, system use cases, system flow charts, data models, UML diagrams, screen mock ups, and system interface descriptions outlining systems capabilities and processes. Conducts detailed data analysis and produces system data mapping deliverables. Ability to define project tasks and estimate level of effort to achieve project deliverables and goals. Experience planning and leading software production implementations and establishing post go-live activities including ongoing support. Contributes to and works to meet project schedules by providing accurate estimates of effort required for systems analyst deliverables, by also providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management. Interacts regularly with Business customers, Business Analysts, other Systems Analysts, Architects, Developers and Software vendors to meet project objectives. Experience leading small teams on COTS - Commercial-Off-the-Shelf Implementations and collaborating with vendors to resolve complex problems and deliver client results. Manage defects and enhancement requests; this includes analysis, working with a developer, testing/validating results, and coordinating implementation. Create and execute detailed test scripts. Provide root cause analysis of operational issues and application defects. Provide low level analysis and design for development and maintenance of supported applications. Analyze new requirements and identify solution alternatives and define detailed system modifications. Convert conceptual designs into technical solutions. 5 Years of Experience as Systems Analyst or in a systems analyst type of role. Experience with Technical Design, Detail Design work. - Not looking for a strict BA/BSA role or a Programmer - Looking for someone that is technical as well as someone who knows how to do the documentation of a BSA EX: Candidate started as a Programmer, but turned into more of a Systems Analyst over time. Strong database skills with Oracle and Microsoft SQL Server covering DDL, DML and stored procedures. Experience working with Operating Systems: Unix, MS Windows XP/7, MS Windows Server 2008/2012. - Active Directory Experience. - Candidate will get a request from a vendor and need to know how to install what is needed to those servers Ideal Candidate will come from Enterprise Level Experience   Other Technical Skills: Familiarity with SharePoint is a plus SAP experience is a plus Spiral/Waterfall/Agile methodologies Qualifications: Self directed and highly motivated. Excellent written and verbal communication skills to work with IT and customer teams. Strong work ethic and demonstrated ability to work effectively in a team environment. Demonstrated competency in analytical thinking and problem solving - exposure to or experience supporting a utility business is highly desirable. Extensive experience in all phases of the SDLC, documenting Business Requirements Document (BRD), Use Case and Functional Specifications, System Requirements Document (SRD) Ability to multitask and handle changes in priorities Demonstrated ability to maintain a high level of professionalism in a fast-paced environment Demonstrated ability to organize materials and make presentations in front of a group Demonstrated ability to multi-task and work with minimal supervision within a team environment Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative. Extremely detail oriented and strong customer service focus. Ability to adapt in a dynamic work environment and make independent decisions. Demonstrated ability to prioritize work load and meet multiple project deadlines. Proven ability to quickly learn new applications, processes, and procedures   Planning and executing software implementation plans in accordance to change management process. Support & maintain legacy applications while leading strategic migration efforts to more sustainable technologies. Perform other duties as requested or assigned.   Education: Bachelor degree required. Degree in Computer Science, Information Systems, Electrical Engineering, or equivalent preferred

Senior Business Systems Analyst

Richmond, VA
Contract
Job 25463: Sr. Business Systems Analyst Summary: Our client is looking for a dynamic IT Business Systems Analyst to join their team and help make those projects successful! This position is open to individuals who are smart, high-potential resources with both good computing fundamentals and strong interpersonal skills. Technical Skills: While looking for broad technical aptitude and a quick study rather than any specific required technologies, Experience and knowledge of some of the technologies listed below is required. SQL databases SharePoint AutoCAD / MicroStation SAP Windows PCs/servers iOS-based mobile   Qualifications: Positive attitude Quick learner, who is able to think on his or her feet and exercise sound judgement Achievement oriented and self-motivated Ability to multitask and manage time across multiple activities Demonstrated technical aptitude Excellent verbal and written communication skills   Responsibilities: Collaborate with fellow IT professionals on the full lifecycle of multiple high-profile projects Estimate Analyst deliverables, and provide updates on progress towards those deliverables Document requirements, use cases, data models, systems interfaces, wireframes, and related Analyst deliverables Investigate defects and enhancement requests Analyze and compare alternative solutions, and make appropriate recommendations Establish and maintain effective working relationships with business customers, IT colleagues, and software vendors Test planning and text execution of new solutions Develop scripts and processes to assist in these objectives Perform other duties as requested or assigned   Education: Bachelor degree required. Degree in Computer Science, Information Systems, Electrical Engineering, or equivalent preferred

Communications Project Coordinator

Richmond, VA
Contract
Job 25462: Communications Project Coordinator Job Description Serves as primary communications coordinator for an ongoing operational efficiency project within the Gas Distribution business. Coordinates project activity, communications and reporting among project team, efficiency specialists and relevant consultants. Tracks progress and develops progress reports for the project team, corporate communications and senior leadership. Develops communications content in support of the project, including written communications, creative content and visual presentations, for key internal audiences. Acts as a liaison with the broader corporate communications team to contribute process improvement and new content ideas based on the lessons learned working within the Gas Distribution business.   Knowledge, Skills & Experience At least 3-5 years of related experience in communications and process improvement-oriented project management. Demonstrated experience interacting with senior executives of a corporation. Proficiency in PowerPoint and demonstrated understanding of the principles of visual communication. Strong fundamental writing skills.   Education Level Bachelors Degree

Curam Business Analyst

Research Triangle Park, NC
Contract
Job 25457: Curam Business Analyst   Our client requires the assistance of a contract resource to serve as a Curam Business Analyst to support the development and implementation of their project. This position will be responsible for managing IBM Curam business analysis work or projects with distinct deliverables to a solution. Tasks include identifying and documenting business processes, issues, value levers, metrics, and capabilities; identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Curam Business Application Suite; and utilizing knowledge of the Curam software product to: conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks .   Skills Experience designing within the Curam software suite. Required 7 Years Experience with problem identification and integration of technical skills to resolve issues. Required 7 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 7 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 7 Years Ablity to independently identify and develop solutions. Required 7 Years Understand Curam Case Management functionality and associated business processes of a Social Security organization. Required 7 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 7 Years Ability to establish and maintain effective working relationships with customers. Highly desired Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Highly desired Experience in business application consulting or development. Required 7 Years Curam V6 Certification Highly desired

Care Manager - BH

San Diego, CA
Contract
Job 25456: Duration: 6-month contract JOB DESCRIPTION: Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness. Provides telephone triage, crisis intervention, and emergency authorizations as assigned. Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience. In conjunction with providers and facilities, develops discharge plans, and oversee their implementation. Performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment. Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases. Participates in quality improvement activities, including data collection, tracking, and analysis. Maintains an active workload in accordance with National Care Manager performance standards. Works with community agencies as appropriate. Proposes alternative plans of treatment when requests for services do not meet medical necessity criteria. Participates in network development including identification and recruitment of quality providers as needed. Advocates for the patient to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process.   RESPONSIBILITIES: Licensure is required for this position, specifically a current license that meets State, Commonwealth, or customer-specific requirements.  One or more of the following licensure is required for this role with necessary degrees:  CEAP, LMSW, LCSW, LPC, RN, or LPN. Minimum 2 years experience post degree in healthcare, behavioral health, psychiatric and/or substance abuse health care setting. Strong organization, time management, and communication skills. Knowledge of utilization management procedures, mental health, and substance abuse community resources and providers. Knowledge and experience in inpatient and/or outpatient settings. Knowledge of DSM V or most current diagnostic edition. Ability to analyze specific utilization problems, plan and implement solutions that directly influence the quality of care.   WORK EXPERIENCE: Clinical 2+ years CERTIFICATIONS: Must have one of the following: CEAP - Certified Employee Assistance Professional LCSW - Licensed Clinical Social Worker  LMFT - Licensed Marriage and Family Therapist LMSW - Licensed Master Social Worker LPC - Licensed Professional Counselor LPN - Licensed Practical Nurse  RN - Registered Nurse, State, and/or Compact State Licensure   EDUCATION: Dependent on Certification--Associates: Nursing Bachelors: Social Work Masters: Social Work (Required)

Customer Care Associate I

San Diego, CA
Contract
Job 25455: Duration: 4-month contract Shifts: 8 am – 4:30 pm Pacific Time 8:30 am – 5 pm Pacific Time JOB DESCRIPTION: Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers to callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards the required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. WORK EXPERIENCE: Customer Service EDUCATION: High School Diploma or GED (Required) Associates (Preferred) Bachelors (Preferred)

Cloud Engineer

Richmond, VA
Contract
Job 25454: Cloud Engineer Our client requires the need of a Cybersecurity Cloud Engineer that specializes in providing security for cloud-based solutions. This person will be involved in leading the Information Security Team on new cloud architecture designs, resulting in robust, reliable, and secure cloud platform solutions that will play an integral part in advancing the Cloud eco-system and culture of technical excellence. As part of the team, you will be expected to participate in cloud implementation efforts, work with IT Teams, vendors and secure the cloud infrastructure(s).   Provide written documentation for all processes and procedures to reduce any audit findings per the CIS Benchmarks. The individual will be involved in learning a deep understanding of the Commissions Cloud-as-a-Service varieties including PaaS, SaaS, and laaS. This individual will specialize in helping the DLP/CASB Application team to drive efficiency, security, reliability into the Commissions entire development to the operations lifecycle and understanding of the differences between the services and where they overlap. Responsibilities Include: Design, build, and support mission-critical Cybersecurity products and services Have expert knowledge of Data Loss Prevention principles, Data Classification, Alerting and Monitoring, Automated Response, and apply that knowledge in their daily cloud security work. (McAfee CASB) Maintain and assess security for Enterprise multi-cloud platform (IaaS and PaaS) Assess and reviews cloud network configurations from a security angle; as well as fix any issues Maintain current documentation for the cloud platform, related tools, and business processes (security/compliance, HA/DR, data management, monitoring, application integration, etc.) Participate in implementation of new features and integration scenarios within cloud environments Develop tools to identify and mitigate security vulnerabilities Work with technical and business users Ability to clearly articulate and explain complex concepts and technologies to a non- technical audience Ability to function in a rapidly evolving environment and adapt to frequent transitions in technologies and teams Examine current cloud security practices and identify key risks, then execute programs to address them Lead large scale programs that span the enterprise to deploy and manage various cloud security appliances and agents Develop, maintain, and report on key cloud security metrics - both as a program and on an individual basis; creating metric templates and scoring models Automate cloud security solutions and controls   Skills Bachelor's degree in IS, CS, Engineering or equivalent Required Cyber Security experience Required 3 Years Automation using scripting languages such as Python, PowerShell, Etc. Required 2 Years Deep technical knowledge of Microsoft Azure or Amazon Web Services Required 2 Years Experience with CICD automation tools Required 2 Years Experience with Container technologies Required 2 Years Certifications - Microsoft AD, Azure, Office 365 Required 2 Years Micorsoft Windows Server 2012+, Linux RHEL, Active Directory, Azure AD, DevSecOps tools Required 2 Years Clous Service monitoring (McAfee CASB and MCAS) Required 2 Years McAfee SIEM, NSM (IPS/IDS), ATD and EPO Desired 2 Years Vulnerabilities Scan (Rapid7 InsightVM, Nessus) Required 2 Years Familiar with network/security (load balancers, firewalls, DLP, DNS,DHCP) Required 2 Years Knowledge of Cloud infrastructure, security architectures, and standards. Required 2 Years Expert knowledge of Cloud security architectures and infrastructure Required 2 Years Expert knowledge of Microsoft Azure ecosystem Required 2 Years Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols) Required 2 Years Strong analytical, diagnostics and troubleshooting skills - ability to solve complex problems at scale Desired 2 Years Application performance monitoring Desired 2 Years Ability to collaborate with technical and business partners Desired 4 Years Good Analytical and troubleshooting skills Desired 4 Years Solid understanding of container security Desired 4 Years

ETL Data Pipeline Developer

Raleigh, NC
Contract
Job 25452: ETL Data Pipeline Developer   The Data Pipeline Developer is responsible for partnering with key data stakeholders, IT leadership, project managers and architecture leads around the development, management, performance, and optimization of data pipelines that support data flow to the Departments Business Intelligence Data Platform (BIDP) solution. The position has accountability around providing technical expertise to ensure the quality and accuracy of that data, then process, design and present it in ways to help those leveraging the BIDP. The ETL Developer is responsible for: Working with Data Architects, Analysts, and Scientist to aid in BIDP data pipeline efforts Configure ingestion and format validation of the new workstreams Verify initial and incremental data uploads and maintain the workstreams Implement data pipeline-based technologies within and associated with the BIDP environment Perform data pipeline testing Conducting data pipeline optimization, troubleshooting and debugging, report regularly on health and performance of jobs Maintain ownership of release activities interacting with pipeline projects Support and improve data pipeline automation Assist in discovering, evaluating, and qualifying new technologies around BIDP data pipeline functions Partner with BIDP stakeholders to establish and maintain policies, procedures, operational standards around the data pipeline functions Help business in leveraging the BIDP through the data pipeline process 15% Perform data pipeline process management and lifecycle support by outlining the process and setting the boundaries for data consumption and processing within the BIDP. Provide architecture and data flows for the data pipelines. Document the requirements of the data pipeline process, and tools, and manage its development. Work with stakeholder in the development and maintenance of all data pipeline-based documentation. Take part in the development and implementation of data consumption tools within the BIDP environment. Ensure that data pipelines comply with all regulatory standards. Prepare and report on activities and utilization around data pipelines. 65% Develop data pipelines, processes and designs for data being consumed within the BIDP. Identify trends and opportunities for growth through analysis of complex data sets. Evaluate methods and provide source-to-target mappings and information-model specification documents for data sets. Work directly with stakeholders to gather requirements for data pipelines for the BIDP. Work closely with business understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant stakeholders. Define and implement data acquisition and integration logic, selecting appropriate combination of methods and tools within defined technology stack to ensure optimal scalability and performance of the solution 20% Conduct testing of tools and data pipelines. Perform root cause analysis on all processes and resolve all production issues and validate all data and perform routine tests on data sets and provide support to all data pipeline connections. Document all test procedures for BIDP data pipeline tools and processes, and coordinate with stakeholders and exchange partners to resolve issues and maintain quality.   Competencies, Knowledge, Skills and Abilities Required in this Position Strong knowledge and hands-on experience with data pipeline tools Experience in data modeling Knowledge of compliance frameworks PCI, SOX, SOC 2, ISO 27001 and the ability to apply their requirements and concepts to a complex environment Experience in supporting a data warehouse in identifying and revising reporting requirements Knowledge and hands-on expertise with processing confidential data and information according to guidelines Strong interpersonal communication and ability to solve complex problems Hands-on experiences with databases e.g., SQL, MYSQL, Oracle, Redshift (preferred), etc. Experience in model design, segmentation techniques, and ETL Frameworks Knowledge and understanding of micro-services architecture Strong analytic skills, including mining, evaluation, analysis, and visualization AWS, Azure or GCP background (preferably all three) Experience with enterprise level cloud-based development, deployment, and auditing, including: PAAS, IAAS, and SAAS. (preferred) Proficiency in scripting languages e.g., XML, JavaScript, etc.   Education and Experience Required Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or other related technical degree from an appropriately accredited institution and 3 years of progressive expertise as a data analyst/scientist; or bachelor’s degree from an appropriately accredited institution and eight years progressive experience in the field of information technology; or an equivalent combination of education and experience.   Skill Experience with AWS Services, especially, Data Pipeline, Glue, Kinesis, Redshift Spectrum Required 5 Years In depth experience Amazon Redshift, working knowledge of S3 data lake environment, AWS Certified Database (preferred) Required 3 Years Experience in schema design and data modeling Required 3 Years Knowledge of compliance frameworks PCI, SOX, SOC 2, ISO 27001 and the ability to apply their requirements and concepts to a complex environment Required 5 Years Knowledge and hands-on expertise with Structured Query Language (SQL) Required Strong interpersonal communication and ability to solve complex problems Required Experience in debugging Required Strong technical experience, knowledge, and understanding of micro-services architecture Required Experience with enterprise level cloud-based development, deployment, and auditing, including: PAAS, IAAS, and SAAS. (preferred) Required 5 Years Excellent knowledge of data backup, recovery, integrity for database solutions Required Experience working with Dell Boomi Required 1 Years

Network Administrator

Harrisburg, PA
Contract
Job 25451: Network Administrator The selected candidate will be responsible for providing technical support for planning, designing, maintaining and integrating IED local and wide area network infrastructure and will have input into the Cisco architecture deployed throughout the IED Delivery Center. The person in this position must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. CCNA and CCNP certificates are a plus, but not required if the candidate possesses a demonstrable level of commensurate hands-on experience. DESCRIPTION OF DUTIES: Installs, configures, maintains, monitors and manages IEDs network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers and all associated hardware and software. Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems.   Assists in the planning and design of the overall IED LAN/WAN network architecture including: Network bandwidth analysis and capacity planning. Detailed specifications and schematic engineering drawings/ Visio for network enhancements and modifications. Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers. Configures, deploys, and maintains Cisco routers, switches, firewalls and other appliances on the IED network. Works to design and Install highly complex networks as well as develops techniques to optimize the network for maximum efficiency. Evaluates current and future network needs and prepares technical solutions and recommendations. Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles. Leads and provides technical and high-level guidance to Delivery Center projects. Administers the Delivery Centers Access Control Servers as well as the Identity Services Engine (ISE) for authentication to network devices, WLAN, and VPN environments. Assists in the operation of the Enterprise Cisco AnyConnect VPN environment and Adaptive Security Appliances for VPN concentration for remote connectivity of IED personnel and Business Partners. Maintains a strong understanding, and assists in the operation, maintenance, and support of Enterprise VOIP systems within IED.   Acts as the WLAN administrator and possesses working knowledge of: Cisco 8510 WLCs Prime Infrastructure for management and monitoring Various Cisco APs (3700, 3800, 9800 series) RF experience (beneficial, but not required) H-REAP Certificates for authentication of mobile devices BYOD WLAN security and authentication Cisco Identity Services Engine (ISE experience would be a big plus, but IED is willing to train the right individual if they possess many of the other qualities and skills needed.) Reviews the development of configuration standards. Provides technical assistance to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services. Develops documentation for the configuration of all network components including setup, installation, and overall deployment of network hardware and software. Creates Visio diagrams of the network for documenting new and existing network elements. Ensures that all existing and new networks meet or exceed the security requirements set forth by the Office of Administrations ITPs. Verifies renewal of maintenance contracts for network related hardware. Participates in trouble ticket resolution and reporting. Supports remote IT staff with complex network-related issues. Supports central office staff and business partners with network-related issues to assist in the troubleshooting of delivery center applications. Supports WAN, LAN, WLAN, and VPN certificates as well as LDAP, AD, Cisco adaptive security appliances, Checkpoint Firewalls VSX, network segmentation, monitoring, and alerting. Communicates effectively both verbally and in writing with other employees, vendors, and business partners. Maintains a strong knowledge of virtual private networks on Cisco ASAs with AnyConnect, Cisco ISE for authentication, as well as site-to-site VPN. Maintains a strong knowledge of Windows products including Windows Server and Windows workstation operating systems, personal computer software setup and installation, PC connectivity products, and PC hardware connectivity. Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP. Maintains a strong knowledge of network monitoring tools and automation. Performs other duties as required.   ADA REQUIREMENTS: Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.   DECISION MAKING: Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.   ESSENTIAL FUNCTIONS Operates a personal computer and other IT hardware devices. Excellent communication skills; ability to write clearly and concisely. Ability to provide customer service and business operations support. Ability to develop project documentation and procedures for to sustain application support Organize and manage multiple concurrent activities. Ability to assess issues/problems and make appropriate decisions for resolution. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources. Occasional travel to perform duties.   Skills Network Routing Required 6 Years Network Switching Required 6 Years Cisco ASA/Firepower Required 6 Years Cisco Nexus Desired 4 Years CCNP Desired 4 Years 4-year college degree Desired 4 Years Application Load Balancing (Citrix NetScaler) Nice to have 3 Years Skype for Business Nice to have 2 Years Microsoft SCOM Nice to have 2 Years SolarWinds Orion Nice to have 2 Years

Expert SAP Developer/Programmer

Raleigh, NC
Contract
Job 25449: Expert SAP Developer   Our client is seeking an expert-level SAP Developer, Application Developer in ABAP Web DynPro / FIORI Environment. Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Experience in SAP Fiori, SAPUI5, ODATA, JSON, HTML5, CSS3, SML with minimum 5 years Experience with State of NC HR-Payroll System is strongly desired. Knowledge of UI/UX design and development Enhancement and customization of Fiori apps using SAP Web IDE with minimum 5 years Development of apps with effective use of Git and GitHub Experience with Chrome/Edge debuggers with minimum 7 years Knowledge of Integrating Gateway OData and JSON services with UI5 applications Knowledge of ABAP workbench tools with minimum 7 years. Knowledge of User Roles and profiles in ABAP system. Strong SAP ABAP programming skills with minimum 7 years’ experience utilizing ABAP. Strong and demonstrated knowledge of Fiori 1.0 and 2.0, SAP UI5, XML, JS for Fiori application design with minimum of 5 years. Strong and demonstrated knowledge of Fiori, for HCM application design with minimum of 5 years. Strong knowledge of BASIS and Security components of Fiori for HCM with minimum of 5 years. Experience and strong knowledge in ABAP Web DP configuration with minimum of 7 years. Experience and strong knowledge in ABAP Web DP Development with minimum of 7 years.   Description (including, but not limited to): Be the Lead Developer for the FIORI / Web DP Team, providing cross training while also assisting with the development tasks. Work with Development Team, producing Proof of Concept in Sandbox of some TBD items, but not all items listed in Development Tasks. Work with Development Team and Basis Team apply any designated new 2.0 FIORI Apps that could replace some Development efforts. Implement Proof of Concept in Sandbox for mixing FIORI Apps with ABAP Web DP IVIEWs. Assist with Install SAP FIORI 2.0 in Development Environment - working with OSC BASIS Staff. Assist with Install of SAP Web DP in Development Environment - working with OSC BASIS Staff. Working with Development Team, produce items in DEV Landscape of all TBD items, as well as items listed in Development Tasks. Work with all teams to Produce a working Portal in DEV environment to be promoted through the landscape. Perform and assist with debugging and testing of the FIORI / Web DP portal in DEV during testing and as it progresses through the landscape of QAS and Production. Apply links from Home Screen a. Add functionality to Launch Org Plus (SSO to Org Plus Server) b. Launch new (tab or browser page) for NC.GOV, NCFLEX, MyNCRetirement, SHP, public OSC site, OSHR. c. Launch SSO to FBR site (If tile available through FIORI role). Clicking on this tile, should log you into FBR using SSO. d. Add a News Feed tile to the Home Screen, this tile will be used to send announcements through the HR Office. This tile should include a design for the HR Office to be able to update what is sent to the newsfeed. Add the ability to the ESS - My Pay section to consent to receive W-2/W-2c Electronically. Add the ability to the ESS - My Pay section to print W-2/W-2c. Add the ability to the ESS - My Personal Data section to view Tax Withholding information. Add information to the MSS - My Team section for Employee data as shown on portal. Add information to the MSS - My Team section for Employee working time - Team calendar. Add information to the MSS - My Team section for Employee Working Time - Maintain Substitutions. Add information to the MSS - My Team section Reporting - Time Leveling. Add information to the MSS - My Team section Reporting - Working Time. Add information to the MSS - My Team section Reporting - Quota Balances Overview. Apply links from ESS -My Working Time a. VSL Application Form Link b. VSL Donor Form Link. c. Advance Leave Form link Apply links from ESS -My Benefits a. eBenefits link b. Participation Overview - General Links to include: i. 401k Savings Plan ii. 457 Deferred Compensation Plan iii. Accident - Plan Details iv. Core AD&D Plan Details v. AD&D Plan Details vi. Cancer - Plan Details vii. Critical Illness - Plan Details viii. Dental - Plan Details ix. Dependent FSA - Plan Details x. FSA Claims xi. Health FSA - Plan Details xii. NC Flex - General Information xiii. NC Life - Plan Details xiv. Retirement Systems (ORBIT) xv. SHP - State Health Plan xvi. Social Security xvii. TRICARE - Plan Details xviii. Vision - Plan Details c. Apply Link to Prudential for 401k and Roth Savings Plans d. 457 Savings Plan link to Prudential e. 403(b) Salary Reduction Agreement Form (Link to OSC Customer Service page) Apply links from ESS - My Pay a. Office of State Human Resources Benefit Calculator b. Read First: W-2/W-2c Help Apply links from ESS - My Personal Data a. IRS With holding calculator b. Information help document before creating or changing Direct Deposit Information Apply links from ESS - Help Screen a. ESS Helps Documents b. ESS Walkthrough Apply links from MSS - My Team a. Work Schedule Rule Job Aid Apply links from MSS - HELP a. MSS Help Documents b. MSS Walk Through   Skills SAP Fiori, SAPUI5, ODATA, JSON, HTML5, CSS3, SML Required 5 Years SAP UI/UX design and development Required 5 Years SAP Development of apps with effective use of Git and GitHub Required 5 Years Experience with Chrome/Edge debuggers Required 7 Years Knowledge of Integrating Gateway OData and JSON services with UI5 applications. Required 7 Years SAP ABAP workbench tools Required 7 Years SAP some knowledge of User Roles and profiles in ABAP system. Highly desired 2 Years SAP ABAP programming skills Required 7 Years Strong knowledge of Fiori 1.0 and 2.0, SAP UI5, XML, JS for Fiori application design. Required 5 Years Strong and demonstrated knowledge of Fiori, for HCM application design. Required 5 Years Experience and strong knowledge in ABAP Web DP Configuration. Required 7 Years Experience and strong knowledge in ABAP Web DP Development Required 7 Years

SQL Database Administrator

Chesterfield, VA
Contract
Job 25445: SQL Database Administrator Our client is seeking a detail-oriented person to document SQL Jobs, Stored Procedures and find file path names that need to be changed to DFS.   To assist in moving databases/jobs/procedures from older servers to new VM servers Aid in updating SQL Jobs and Stored Procedures from Nighttime billing to Daytime billing. Analyze information needs and make recommendations for improvements. Develop, interpret and support relational database solutions in a Microsoft SQL Server environment that addresses critical business functions or needs for the department. Identify and troubleshoot code-related issues. Extract data, present data, and put data into spreadsheets; create, modify and test various SQL queries, stored procedures, and views for obtaining data. Create consistent and accurate technical documentation of implemented applications, databases, and systems. Create and modify existing SSRS reports. Assist other analysts and the Automation Coordinator in the research and implementation of best practices for the department's database environment including maintenance issues, operation requirements, disaster recovery, and security. Evaluate and propose the effectiveness of alternative approaches to user needs; assist in the training of newly hired Automation Systems Staff. Preemployment drug testing, FBI criminal background check and education/degree verification required. Must maintain personal mobile technology as a condition of employment/   Skills: SQL Server Required 7 Years T-SQL Required 7 Years SSRS Required 7 Years SQL Views & Stored Procedures Required 7 Years Technical Documentation Required 7 Years Bachelor's degree in information systems, computer science, or similar field; or equivalent combination of training and experience Highly desired 7 Years Strong communication skills Required

QA Performance Tester

Wake, NC
Contract
Job 25441: Performance Tester   Our client is seeking an experience tester. The Performance Tester assists with load, stress, and performance testing required for software applications. Responsibilities: Duties include reviewing and understanding all business, design, and functional requirements, gathering proper system requirements in order to create suitable performance test plans, test strategies, test scenarios, load test scripts, and test data; setting up performance monitoring; executing bottleneck, baseline, scalability, and breakpoints tests to ensure benchmarks are met; evaluating performance measurements and analysis of test results; and working with other project team members to diagnose performance related problems. Position also helps coordinate and ensure that all testing activities and deliverables are on time; and verifies all software applications are thoroughly performance tested and meet performance test goals. Assigns ratings to defects according to established severity and priority levels Performs compatibility testing with various mobile devices to ensure that functionality working as expected Escalates issues to project leadership as needed Develops Requirement Traceability Matrix (RTM) detailed Test Plan and test scenarios. Works closely with project manager, test leads, and project team to support the project and manage assigned deliverables Logs defects in the application through JIRA or ALM QC during test cycles and verifies fixes Tests applications on iOS and Android platforms Tests the application under different networks and Internet speeds including on 3G, 4G/LTE and Wi-Fi. Attends demos and interacts with stakeholders during User Acceptance Testing Supports QA approval process Perform QA Smoke, Acceptance, Regression, Function, UI, Usability and Compatibility Testing Test Mobile app`s behavior under various interruptions: battery strength (full/medium/low), incoming calls, SMS, video calls, other conditions, as appropriate Actively participates in scheduled QA team meetings to discuss SQA testing process Suggests improvements to the application design and features   Skills: Experience in test automation programming on mobile apps Required 5 Years Strong problem-solving skills Required Self-motivated, ability to work with minimum direct supervision Required Ability to produce test cases, develop scripts, and needed content based on real world scenarios Required Possesses good communication, organizational and interpersonal skills Required Develops detailed documentation on defects allowing others to recreate issues Required

Technical Writer

Research Triangle Park, NC
Contract
Job 25440: Technical Writer   The primary purpose of this position is to provide technical writing and documentation support for our client. Primary focus of this role will be procurement and contract administration activities which may include Statements of Work (SOW), Requests for Information (RFI), Requests for Quote (RFQ), Requests for Proposal (RFP), Contract Amendments, Notices of Extension, and others as needed.   This role will support all aspects of procurement efforts, including: lead internal meetings to gather key requirements and timelines, assist in developing/analyzing requirements to ensure accurate documentation, and serve as the point of contact to solicit, receive, and integrate content from team members , as well as to write original, highly technical content for the procurement documents.   Tasks will include organizing and maintaining inventory of various project documents, communicating with internal and external subject matter experts, timely communication to procurement team management on any potential issues, and communicating and consulting with staff, leadership, and other business and IT stakeholders as needed. This position must demonstrate outstanding written communication skills. This position must ensure procurement standards and procedures are applied to all documents, ensure proper methodology is used, and adhere to contracting policies and procedures to assure creation of high-quality products. This position will also support Project Managers with tasks such as project tracking, deliverables management, status reports, project schedules, transition activities, and other project administrative tasks. Experience with updating project plans, project schedules, and updates in MS Project is highly desired.   Skills: Demonstrated experience writing various procurement documents, i.e., documenting detailed solution requirements with emphasis on RFPs and SOWs. Required 5 Years Demonstrated experience writing and producing complex technical documentation for IT and non-IT staff. Required 5 Years Demonstrated oral communication skills to interact effectively with all staff levels. Required 5 Years Demonstrated ability to prioritize and plan work activities and use time efficiently. Required 5 Years Demonstrated ability to manage the development of multiple simultaneous procurements and different timelines. Highly desired 5 Years Experience performing document research and interviewing subject matter experts. Highly desired 5 Years Experience with document design, development, formatting/layout, and editing. Required 5 Years Experience using AP Style Guide and templates. Required 5 Years Experience writing documents requiring federal partner review and approval. Highly desired 2 Years Experience in researching applicable federal guidelines and requirements. Highly desired 2 Years Experience with writing documentation for complex software systems. Highly desired 2 Years Experience with procurement or contract documents for State of NC government. Desired Experience with MS Project. Highly desired 2 Years

Lead EDI Specialist

Raleigh, NC
Contract
Job 25439: Lead EDI Specialist   Our client is seeking a Lead EDI Specialist to perform work related to support the Medicaid Reform Project.   This position is responsible for the following activities related to a critical system being developed in-house: High degree of business and technical knowledge with significant practical experience in HIPAA X12 EDI Transactions. Expert in EDI mapping for 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0 Develop and execute test scripts related to X12 Transmission Conducts QA and Testing on EDI applications Develop and execute Test scripts related to X12 Transmission Experience setting up users/new Trading Partner relationship/Standards/Envelope and full cycle testing Provides technical support during and after implementation for healthcare electronic data interchange applications Responds to inquiries regarding EDI issues with encounter claims and trading partner activities Management of catalog of EDI document types such as 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0 Communication between Trading Partners and department Maintain detailed documentation and process flow of all EDI processes Identify and facilitate issues with partner data mapping from onset through completion Process and monitor all inbound and outbound X12 transactions Support Customer Service group with EDI related issues Identifies, recommends and implements process improvements in support of the EDI system Troubleshoot EDI document processing errors and work with trading partners directly to resolve in a timely matter Conducts analysis of EDI transactions and is responsible for documentation and reports Collaborate with EDI partners to resolve transmission problems. Track day-to-day EDI & batch processes to identify and address problems as they arise reporting levels of activity using key established metrics for senior management Effectively communicate issues and needs with internal business partners, external vendors, and healthcare providers Develops and maintains cross walking and validation rules for file exchanges Triages incoming EDI issues thru monitoring Ability to communicate effectively with technical and business staff Support internal resources to resolve issues, answer questions, and retransmit EDI documents when necessary Work with end users to ensure user acceptance testing is thorough and complete Employees should be able to work independently with minimal supervision. Knowledge of Agile Methodology   Skill Required / Desired Amount of Experience Expert in developing and executing test scripts related to X12 EDI Transmission Required 7 Years Demonstrated proficiency in conducting QA and testing on EDI applications Required 5 Years Expert in EDI mapping for 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0 Required 5 Years High degree of business and technical knowledge with significant practical experience in HIPAA X12 EDI Transactions. Required 5 Years Strong understanding of healthcare claims processing - Claims, Provider, Eligibility Highly desired Experience setting up users/new Trading Partner relationship/Standards/Envelope and full cycle testing Required 2 Years Experience in creating and managing catalog of EDI document types such as 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0 Required 3 Years Working knowledge of Medicaid and/or MMIS Highly desired Excellent verbal and written communication skills with the ability present to both technical and business audiences. Desired Proven experience in processing and monitoring all inbound and outbound X12 transactions Required 3 Years Knowledge of Agile Methodology Required 2 Years Experience in collaborating with EDI partners to resolve transmission problems. Required 2 Years

Developer/Programmer

Raleigh, NC
Contract
Job 25437: Developer/Programmer   The continued and dynamic expansion of IT systems and process changes at the Commission is necessary to model new conjoined systems for all critical departments. It also reduces paper reports, increases information sharing among divisions and eliminates repetitive work. The  Developer will assist the client in the planning, analysis, design and implementation for the Pricing System and enhancements for all existing systems. Our current IT support staff is limited to provide this system support.    Responsibilities: Must have extensive experience working as Full stack .Net MVC/ jQuery / SQL Server in a fast-paced environment. Work with application end-users to determine and document functional requirements for application software and translates those requirements into use cases in Azure DevOps Boards. Serves as the lead developer and subject matter expert on the most complex technical design solutions in software development. Performs comprehensive technical analysis of development and programming solutions for all applications. Independently Code and Unit Test the complex modules according to IT industry best practices. Ensure each module satisfies the requirements of the software at the conclusion of integration testing. Performs quality review of all developer work for completeness, accuracy and fulfillment of requirements. Works with management to provide ongoing updates and challenges. And effectively communicates (verbal, written) with colleagues, end-users. Recent and extensive experience with production support work. Expertise in ‘Manually’ debugging of web based .Net MVC applications that are in production and going into production. Experience performing maintenance and enhancements of existing applications built in .Net MVC, jQuery and SQL Server Strong SQL experience in writing complex queries to pull data to meet end-user needs. Fast learning ability to learn and understand the current applications and databases to provide data reports for production support. Demonstrated expertise in all the required qualification skill set below.   Skill Required / Desired Amount of Experience General application development using any language(s) Required 12 Years Highly skilled senior C#, ASP.NET MVC developer Required 10 Years JavaScript, JQuery Required 10 Years SQL Server Required 10 Years Design and develop web software solutions using agile methodologies and techniques Required 5 Years Proficiency of LINQ-to-objects and LINQ-to-entity Required 5 Years Entity Framework core Required 5 Years Creating technical documentation Desired 5 Years Experience with Razor pages Desired 3 Years CSS, Bootstrap Desired 3 Years Restful API experience Desired 3 Years Crystal Reports and/or any reporting services on SQL Server database Desired 3 Years

Quality Review Analyst

Richmond, VA
Contract
Job 25436: Duties/Responsibilities:  Review collateral and credit documents calculate income for compliance with agency guidelines as well as  Virginia Housing. Decision loan for purchase or pend, enter data required in Loan Origination System.  Knowledge/Skill Requirement:  Knowledge of closing and credit documents not limited to but to include Note, CD, Title, Insurance, Appraisal,  credit report and other documents necessary to determine borrower eligibility. Knowledge of FHA, VA, USDA,  Fannie Mae and Freddie Mac regulations as well as Virginia Housing guidelines. 

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