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Network Manager

Harrisburg, PA
Contract
Job 24176: Network Manager This position will be working on a highly complex network for the Infrastructure and Economic Development (IED) Delivery Center, in a team comprised of Commonwealth staffed positions as well as contracted personnel.  This is highly advanced technical position in the design/ architecture, administration, configuration, and monitoring of the increasingly complex network.   Work is in a centralized location with complex Cisco gear and other network devices and appliances.  The person in this position is responsible for providing technical support for planning, designing, maintaining and integrating IED local and wide area network infrastructure and will have input into the Cisco architecture deployed throughout the IED Delivery Center.  This position will require an individual with advanced level communications, technical, and project management skills.  A solid background and a proven track record in routing, switching, and Cisco-based firewalls is essential.  DESCRIPTION OF DUTIES: This position will be responsible for the assisting in the highest level of network planning and long-term vision for the delivery center’s network and security infrastructure.  Installation, configuration, maintenance, monitoring and management of IED’s network infrastructure consisting of Cisco switches, routers, firewalls, and associated hardware and software. Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex Delivery Center network problems by working with users, service providers and others to resolve problems. Plans/Designs overall architecture of IED LAN/WAN networks including:  Network bandwidth analysis and capacity planning, routers and switches. Reviews and provides detailed specifications and schematic engineering drawings/ Visio for network enhancements and modifications. Ability to create Visio diagrams of the network for documenting new and existing network elements. Proactively identifies and troubleshoots issues related to highly complex network problems working them to resolution, including communication of progress to managers. Performs the maintenance of Cisco routers, switches and firewalls on the IED network. Works to design and Install highly complex networks as well as develops techniques to optimize the network for maximum efficiency. Evaluates current and future network needs and prepares recommended technical solutions. Investigates, evaluates, and makes recommendations on new and emerging technologies. Leads and provides technical and high-level guidance to Delivery Center projects. Administers the Delivery Center’s Access Control Servers as well as the Identity Services Engine for authentication to network devices, WLAN, and VPN environments. Assists in the operation of the Delivery Center’s Cisco AnyConnect VPN environment and Adaptive Security Appliances for VPN concentration for remote connectivity of IED personnel and Business Partners. Assists with Business partner connection between the business community, the Office of Administration, and the Delivery Center. Assists in the administration of PennDOT Traffic Management Centers (TMC) networks including highway traffic cameras and signals networks. Assists in performing network management functions utilizing Genetec Security Manager for TMC camera maintenance and administration. Strong knowledge of Windows products including Windows Server and Windows workstation operating systems, personal computer software setup and installation, PC connectivity products, and PC hardware connectivity. Reviews the development of configuration standards. Provides technical assistance to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services. Develops documentation for configuration of all network components including setup, installation, and overall deployment of all network hardware and software. Ensures that all existing and new networks meet or exceed the requirements set forth by the Office of Administrations ITPs. Verifies renewal of maintenance contracts for network related hardware. Participates in trouble ticket resolution and reporting. Supports remote IT staff with complex network-related issues. Supports central office staff with network related issues to assist in the troubleshooting of delivery center applications. Communicates both verbally and in writing with other employees and vendors. Performs other duties as required. ADA REQUIREMENTS: Equipment in use in Job Performance:  Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices.  Must be able to lift 50 pounds.  Must be able to work from a step ladder. JOB LOCATION: Structured office setting.  Occasional attendance at various sized meetings, conferences and training sessions.  Occasional overnight travel is required. DECISION MAKING: Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments.  Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.  ESSENTIAL FUNCTIONS Operates a personal computer and other IT hardware devices. Excellent communication skills; ability to write clearly and concisely. Ability to provide customer service and business operations support. Ability to develop project documentation and procedures for to sustain application support Organize and manage multiple concurrent activities. Ability to assess issues/problems and make appropriate decisions for resolution. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources. Develop/maintain staff proficiency in technology focus areas. Occasional travel to perform duties.                Skills Network Routing Required 6-7 years Network Switching Required 6-7 years Cisco ASA/Firepower Required 6-7 years Cisco Nexus Desired 4-5 years CCNP Desired 4-5 years Genetec Security Center Desired 3-4 years 4-year college degree Desired 4 years Application Load balancing (Citrix NetScaler) Desired 3-4 years

Assessor

Baltimore, MD
Contract
Job 23878: This position is responsible for face-to-face assessments of vulnerable populations for various clients. Persons being assessed reside in the community or in facilities. Assessor Reviewers also may complete review decisions regarding services needed to be successful in the community. Essential Functions: Performs face-to-face assessments of persons with disabilities. Collaborates with health care providers and ancillary service providers to create or validate the appropriate treatment plan. Documents assessment results for the individual member status or negotiates service plan as needed. Provides ongoing education. May communicate with all health care providers to ensure appropriateness of care. Performs miscellaneous duties as assigned. Requirements: - A Registered Nurse with a current and unrestricted state license; or - Licensure at the independent level in a health-related field; or - A Minimum of three years experience in working with persons with disabilities. Additional Requirements: - Two or four-year degree or Master's degree in a health care or related field. - Must have experience with interviewing and communicating with individuals with ID and Autism and administering standard assessments - Excellent communication skills and computer experience. Additional Comments: This may be a home-based position that primarily will travel to cover a geographic area. As business needs and assessment volumes vary, additional travel outside of the primary geographic area may be required. Experience in human services and working with individuals who have disabilities is strongly preferred. Positions working on specific contracts may require valid driver’s license, first aid/CPR certification, and up to 95% local and overnight travel

Assessor

Rockville, MD
Contract
Job 23877: This position is responsible for face-to-face assessments of vulnerable populations for various clients. Persons being assessed reside in the community or in facilities. Assessor Reviewers also may complete review decisions regarding services needed to be successful in the community. Essential Functions: Performs face-to-face assessments of persons with disabilities. Collaborates with health care providers and ancillary service providers to create or validate the appropriate treatment plan. Documents assessment results for the individual member status or negotiates service plan as needed. Provides ongoing education. May communicate with all health care providers to ensure appropriateness of care. Performs miscellaneous duties as assigned. Requirements: - A Registered Nurse with a current and unrestricted state license; or - Licensure at the independent level in a health-related field; or - A Minimum of three years experience in working with persons with disabilities. Additional Requirements: - Two or four-year degree or Master's degree in a health care or related field. - Must have experience with interviewing and communicating with individuals with ID and Autism and administering standard assessments - Excellent communication skills and computer experience. Additional Comments: This may be a home-based position that primarily will travel to cover a geographic area. As business needs and assessment volumes vary, additional travel outside of the primary geographic area may be required. Experience in human services and working with individuals who have disabilities is strongly preferred. Positions working on specific contracts may require valid driver’s license, first aid/CPR certification, and up to 95% local and overnight travel

Business Analyst 3

Harrisburg, PA
Contract
Job 23297: Our client is seeking a Senior Business Analyst who will develop and document the business analysis and requirements to build an automated performance dashboard for Human Resources and Information Technology. The dashboard will be updated quarterly and currently requires significant upfront manual data preprocessing and backend report generation activities with multiple touch points and data sources. The tasks will include but not limited to the following: Conduct research and meets with senior HR and IT professionals to understand, define and document the requirements (functional and nonfunctional) regarding data elements, metrics, performance measures, standards/benchmarks, monitoring, and reporting for dashboards Lead and facilitate discussions with key stakeholders for the solidification and validation of dashboard metrics regarding the specific core/root data elements, performance measures criteria, standards/benchmarks, data manipulation/transactions, and respective data sources. Facilitate sessions to gather and document requirements for the landing page or main portal for the HR and IT performance dashboard to ensure it is easy to use for customers; facilitate testing and training sessions with end users as necessary. Consult with data owners, stewards, source systems experts, technical architects, and producers of the metrics dashboards to understand, analyze, formulate executable approaches and define requirements for establishing automated source data file creation generated from multiple source systems. Research and analyses of current and future business processes, procedures, and governance aspects regarding the oversight, ownership, operations (i.e., Business and IT) and for effective management of the dashboards; develop process flow diagrams, guidelines, and procedures to align with future end state. Own and perform all activities associated with requirements management (i.e., defining, analyzing, rationalizing, categorizing, validating, prioritizing, tracking, and documenting). Advises client on alternate methods of solving need, problem, or recommendations for the specific solution. Coordinate with senior leadership, technical leads, and project manager as required; providing status updates, reports, and reporting specific risks and issues. The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - across matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Skills: Experience using formal requirements gathering methodologies.    Required    7 Years Bachelor's Degree in business, MIS, or related field with relevant work experience.  Highly desired     Experience developing business, functional, and non-functional requirements.    Required    7 Years Requires extensive experience providing consulting services to governmental entities related to analyzing business and IT ecosystems.    Required     Communication and writing skills and experience interacting with users, creating/conducting presentations, facilitating individual/group meetings Required   Requirements management.    Required     Business acumen regarding data/information flow, metrics, measures, and dashboards.    Required     Business automation of manual and/or semi-automated processes to improve productivity.    Required     Stakeholder management, effectively managing needs and expectations of key stakeholders.    Required     Ability to analyze data, source systems, and assess requirements from a business perspective.    Required    

Support Intensity Scale Assessor

Philadelphia, PA
Contract
Job 20823: As an independent contractor, with a degree and experience in the social service field, you will schedule and provide SISTM assessments to individuals ages 14 and above with IDD and/or Autism as identified within your local area. Although assessments are conducted in a variety of sites within your community, this is a work from home position, affording you the opportunity to schedule, finalize and submit assessments from your home rather than reporting to an office. Schedules are flexible and can, in most instances, be tailored to meet your availability. Accountabilities Conducts assessments on individuals with IDD and/or Autism as assigned. Ensures scheduling, administration and submission processes are conducted within identified performance standards, demonstrating fidelity to the assessment tool. Uses independent judgment, clinical knowledge/competence, communication skills, problem-solving and conflict resolution to ensure optimal interviews for the individual, family and respondent teams. Manages schedule, availability calendar and ensures assignments are scheduled and completed in accordance with contract guidelines. Fosters positive and professional relationships and acts as liaison with internal and external customers to ensure effective working relationships and team building in order to facilitate the completion and review of assessments. Participates in regular quality calls, attends training and scheduled meetings and ensures maintenance and use of current/updated information as provided. Maintains confidentiality of all scheduling and assessment materials at all times through proper use of computer passwords, maintenance of secured files and adherence to HIPAA polices.  Utilizes proper telephone etiquette and judicious use of other verbal and written communications, following policies, procedures and guidelines as related to contractual duties. The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that contract needs may dictate. Qualifications Bachelor’s Degree in Human Service Field Minimum two years of direct experience working with individuals with IDD/Autism required. Basic computer/technology skills (copy/cut, paste, maneuvering screens, typing, scanning and uploading document) required. Knowledge, Skills, Abilities Knowledge in the field of IDD and Autism required. Ability to work independently and to meet required deadlines.  Flexibility and strong organizational skills needed.  Knowledge of medical terminology, behavioral supports and PA ODP waiver programs strongly desired. Strong clinical/social assessment and critical thinking skills required. Excellent verbal and written communication skills required. Ability to use independent judgment and discretion to address, resolve and process problems impeding assessment process/completion. Proactively identify and resolves delays and obstacles. Access to necessary technology - laptop (Processor: Intel Core i5 or newer; Operating System: Microsoft Windows 8 or newer; Memory: 4 GB RAM minimum, 6GB recommended; Internal Drive Storage: 250 GB minimum, 500 GB recommended; Free Hard Disk Space: 32 GB or greater), printer and scanner. Must be proficient in MS Office, Internet/Web Navigation. Must have broadband internet connection at home (no dial-up). Must be willing to travel and have active, unrestricted license, reliable transportation and active auto insurance. Must have dedicated home workspace committed to confidentiality of PHI.

Support Intensity Scale Assessor

State College, PA
Contract
Job 20822: Administers a needs assessment instrument to individuals enrolled in the Consolidated and P/FDS waivers, individuals receiving Autism services, individuals receiving services from private and public ICF/IDs, and individuals on DHS-ODP’s waiting list and individuals identified to be enrolled in the programs; collects assessment-related data and enters needs assessment data. Comply with all applicable regulations and requirements (HIPAA, Medicaid, etc.) Record data in SIS databases Track multiple monthly assessment referrals Understand and be able to explain SIS results Attend monthly SIS team meetings REQUIREMENTS 4-year college degree; work in the field of human services; and have experience working directly with individuals diagnosed with intellectual disabilities (“ID”) and Autism Spectrum Disorder (“ASD”); Must have experience with interviewing and communicating with individuals with ID and Autism and administering standard assessments. Ability to travel as part of the SIS assessor team Excellent communications skills and computer experience Must be able to pass criminal background clearances from the Pennsylvania State Police and Child Abuse Clearances per the Child Protective Services Law (“CPL”), 23 Pa. C.S. Chapter 63 Preferred qualifications Possess the skills to engage the individual with ID or ASD so that the user is able to understand the individual, despite language and communication abilities, and that the individual with ID and/or ASD understands the intent of the assessment questions, paying particular attention to the individual’s struggle with abstract concepts Experience working with individuals with ID and ASD with co-occurring mental health and physical health challenges. 

Support Intensity Scale Assessor

Harrisburg, PA
Contract
Job 20821: Administers a needs assessment instrument to individuals enrolled in the Consolidated and P/FDS waivers, individuals receiving Autism services, individuals receiving services from private and public ICF/IDs, and individuals on DHS-ODP’s waiting list and individuals identified to be enrolled in the programs; collects assessment-related data and enters needs assessment data. Comply with all applicable regulations and requirements (HIPAA, Medicaid, etc.) Record data in SIS databases Track multiple monthly assessment referrals Understand and be able to explain SIS results Attend monthly SIS team meetings REQUIREMENTS 4-year college degree; work in the field of human services; and have experience working directly with individuals diagnosed with intellectual disabilities (“ID”) and Autism Spectrum Disorder (“ASD”); Must have experience with interviewing and communicating with individuals with ID and Autism and administering standard assessments. Ability to travel as part of the SIS assessor team Excellent communications skills and computer experience Must be able to pass criminal background clearances from the Pennsylvania State Police and Child Abuse Clearances per the Child Protective Services Law (“CPL”), 23 Pa. C.S. Chapter 63 Preferred qualifications Possess the skills to engage the individual with ID or ASD so that the user is able to understand the individual, despite language and communication abilities, and that the individual with ID and/or ASD understands the intent of the assessment questions, paying particular attention to the individual’s struggle with abstract concepts Experience working with individuals with ID and ASD with co-occurring mental health and physical health challenges. 

Customer Service Associate

Richmond, VA
Contract
Job 13641: Do you want to work at one of the country's leading healthcare management companies? Develop your skills in the growing healthcare industry and position yourself for the future! This position is a frontline service position communicating to Client's members and providers; programs, policies, and procedures. Responsibilities include answering incoming calls on eligibility, benefits, claims, and Authorization of Services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the first call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claims resolutions and other expressions of dissatisfaction. Refers patients/EAP clients to the Clients Care Management team for a provider, EAP affiliate, or Facility.. Refers callers requesting provider information to Provider Services regarding Clients professional provider selection criteria and application process. Links or makes routine referrals and triage decisions not requiring clinical judgment. Provides information regarding Clients in-network and out of network reimbursement rates and states multiple networks to providers. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on Clients appeal process. Educates providers on how to submit claims and when/where to submit a treatment plan. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Lead or participate in Care Management Center activities as requested that help improve Care Center performance, excellence and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid Care Management Center in better serving its members and help Client achieve its business and operational goals. Assist CMC efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume full responsibility for self-development and career progression. Proactively seek and participate in ongoing training (formal and informal) in all aspects of the Customer Service Associate role. Assist in the mentoring and training of new CSAs. Remain responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Required Qualifications: - High School Diploma/GED - Customer Service experience Preferred Qualifications: - College Degree - Call Center and/or Healthcare experience ***8 hour shifts between 8am-8pm Monday-Friday*** ***Currently this position is remote*** *** Health benefits, and PTO (including paid holidays) offered*** *** Ask us about our REFERRAL and SIGN ON BONUS ***

.Net Programmer

Dauphin County, PA
Contract
Job 8117: Experience Migrating VB to .Net C# Required 2  Years Web Services development Required 5  Years Experince using WCF Required 1  Years Experience with XML Required 5  Years Experience with Visual Studio 2008 Required 2  Years Experience with .NET Framework Required 2  Years Experience with MS SQL Server 2005 DB Required 5  Years Experience writing T-SQL Stored Procedures Required 5  Years Experience using Rational Clear Case Highly desired 2  Years Experience using Rational Clear Quest Highly desired 2  Years Experience using Rational Req Pro Highly desired 2  Years Experience using Visual SourceSafe Highly desired 2  Years Experience using FileNet or Documentum Highly desired 2  Years   Short Description: Candidate will be working on the EDMS VB6 to .Net Migration Project. Complete Description: EDMS is a core infrastructure component and has an extensive inventory of EDMS VB6 modules that were developed to fulfill business requirements - several which support mission critical systems. The candidate will work on a team to migrate the following list of applications that utilize components identified for rewrite as part of this project: Automated Permit Routing Analysis System (APRAS) Engineering Construction Management System (ECMS) Bridge Management System (BMS) Crash Reporting System (CRS) Utility Relocation (UR) Grade Crossing (GC) Executive Correspondence Process (ECP) .Centric Vehicle Registration (VR) Driver Licensing (DL) Commercial Registration Online Registration Program (OLRP) Integrators The VB6 Code has reached end of life and is no longer supported by Microsoft. Additionally one of the modules (DOTImage) is a VB6 Application. This application is used by the Integrators to zip up (compress), encrypt, and transmit images to the Departments designated FTP site. This application resides on the various Integrators machines.

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