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Agile Lead

Research Triangle Park, NC
Contract
Job 26520: Agile Lead   Our client is looking for an experienced Agile Lead with real-world experience in supporting Scrum, Kanban, SAFe transformation efforts to assist teams in development and implementation of IT applications. Resource should be able to lead the planning and execution of development and delivery of efforts for one or more products to a high standard. Resource should be coachable, and know how to work with multiple functions, including Product Owners, Scrum/flow Masters, Developers, and Stakeholders. Knows how to execute and follow the Agile transformation strategies laid out by Agile Transformation Coach and transformation team, works as a good team player in enabling people to understand, learn and behave in an agile way that drives customer and business value while creating a healthy, agile team culture.   The ideal candidate will possess the following qualities: be self-directed and not always in prescribed mode, work on more complex issues and serve as a resource to others. Responsibilities: Partner with ITD Agile transformation coach, Other agile Leads and Scrum/flow Masters, and Team members across the organization to align and drive consistency and transparency throughout the organization. Develop strategies to obtain program objectives that aligns with the overall organizational strategy as defined by DHHS ITD Agile Transformation Coach and the Transformation team. Assess the Agile maturity and skill-growth for IT Lines of Business, programs, teams and provides training, coaching and feedback as required. Own the teams development methodology; Drives adoption of Agile practices, techniques, and frameworks such as Scrum and Kanban, reducing the gap between agile theory and practice. Coach Scrum/Flow Masters, Product Owners, Development Team members, and be coachable. Mentor and guide agile teams on their journey from ground zero to becoming self-sustaining, high performing agile teams. Work with appropriate technical team to create and manage workflows that support metrics and Kanban/Scrum boards in Jira. Drives adoption of DevOps practices and frameworks to improve automation and team autonomy. Fosters an environment of mutual respect and cooperation, collaboration, transparency, agility, learning, innovation, quality, and speed of execution. In collaboration with functional manager or Team leads, coordinates day-to-day operation of effort Development using the appropriate agile methodology. Partners with business leadership/product owners to manage EPICS, Stories, tasks, and product commitments in an Agile framework to rapidly deliver value to our customers. Develops and communicates reporting metrics and/or program dashboards to stakeholders and leadership.   Required/Desired Skills: Strong organization and analytical thinking skills, with a track record of turning complex business needs into user scenarios, flows, and diagrams. Required 7 Years Strong experience in understanding and implementation of Agile values, principles, and practices (i.e., Kanban, Scrum) Required 7 Years Experience with Project Management tools, including MS Project and SharePoint. Required 7 Years Expertise in using MS Excel, MS Word, and MS PowerPoint. Required 7 Years Experience with setup, tracking, monitoring flow and reporting in Jira Required 5 Years Experience managing and delivering application development and enhancement efforts using the appropriate Agile methodology Required 7 Years Strong and effective experience in coaching, mentoring and training new Agile/Scrum teams using Scrum, Kanban, Lean, or SAFe Required 4 Years Experience with adaptive coaching style and ability to work hands-on with teams based on the agile readiness of the team. Required 4 Years Strong facilitation and communication skills for both technical and non-technical audiences. Required 5 Years Strong risk and business impact analysis and reporting skills. Required 7 Years Experience in gaining buy-in and support from stakeholders Required 4 Years Hands on experience in Scrum & Kanban methodologies including as Scrum/Flow master Required 7 Years Experience managing, maintaining, and analyzing data to derive meaningful and actionable insights about the portfolio. Required 4 Years Strong experience in effective coaching of Scrum/Flow Masters, Product Owners, and Team Members Required 4 Years Demonstrated experience working on multiple priorities and/or projects simultaneously without impact to quality of work. Required 4 Years Demonstrated experience using effective leadership, interpersonal and conflict resolution skills. Required 4 Years Experience working with planning just enough, just in time to START moving forward. Required 4 Years Experience with JIRA Align and Portfolio Planning Highly desired Ability to coach technical practices (TDD, Pair programming, ATDD) Highly desired Certified Scrum Master, Certified Product Owner, Certified Team Coach, or SAFe Program Consultant Highly desired Knowledge of Dev/Ops practices Highly desired Candidate local to Raleigh/Durham area Desired

IT Enterprise Tester

Raleigh, NC
Contract
Job 26509: IT Enterprise Tester   Our client is actively developing a web-based software product using Agile, Lean, and Scrum development techniques. This is a full-stack development project using .Net, SQL Server, Angular, JSON, C#, with a DevOps release pipeline. This is a very exciting project for the leading edge test professional. The team needs to add test professionals who thrive in a scrum environment and are looking to put their test automation skills to use in a rapidly moving agile development environment. The opportunity to lead test automation activities as part of a scrum team that is pursuing end-to-end automation as part of a DevOps release strategy is wide-open. The ideal candidate must have experience working within a scrum development team and be willing to work as an integral part of the team to help the team understand and create test cases, test plans, integration test plans, performance test plans, and user acceptance test plans. Hands-on experience with automated testing tools, test data regeneration, automated regression testing, and willingness to do whatever it takes to empower their team for test automation success. Experience with Jira, Azure DevOps, Confluence, and Jenkins would be excellent empowering skills that could make a huge difference.   Required/Desired Skills: Experience with all types of testing - unit/system/performance/regression/White Box testing Required 7 Years Experience using HP Quality Center ALM tool Required 2 Years Experience working in an Agile/SCRUM Required 5 Years Experience testing against Microsoft .NET C# applications Required 5 Years Experience testing against Microsoft WPF applications Required 5 Years SQL Server 2012 and higher experience Required 7 Years .NET4.0 and higher experience Required 7 Years IIS 5.0 and 7.5 experience Desired 5 Years Web Services experience Highly desired 7 Years WPF experience Desired 5 Years WCF experience Required 5 Years XML experience Required 7 Years SOAP experience Desired 7 Years WSDL experience Desired 7 Years LINQ to SQLm experience Required 5 Years Business Intelligence Development Studio (BIDS) experience Desired 5 Years Microsoft Enterprise Application Blocks experience Nice to have 5 Years Effective communication skills, both verbal and written Required Strong Problem solving and analytical skills Required Microsoft Visual Studio Testing toolset including Microsoft Test Manager and Web Performance Testing Tool Desired 5 Years Jira Required 2 Years HP QTP/UFT frameworks Highly desired 2 Years HP Load Runner Highly desired 2 Years Microsoft Visual Studio Web and Load Testing Highly desired 5 Years Selenium Frameworks Desired 3 Years Experience with interpreting business requirements to create all-inclusive test case scenarios Required 3 Years  

IT Product Manager

Raleigh, NC
Contract
Job 26471: IT Product Manager   The IT Product Manager will serve as a member of our client’s Medicaid Enterprise System (MES) Program providing IT product management within the MES portfolio. This position will champion our departments key strategies with the goal of creating the opportunity for healthier outcomes for our citizens through clinical and technological innovation. This position is responsible for providing independent product oversight for their Medicaid products. This oversight may include development and monitoring of the Medicaid Managed Care product strategies, while collaborating with other divisions and external stakeholders to develop and implement targeted strategies to streamline processes. This position will create user stories, technology roadmaps and customer research in relation to Medicaid initiatives and strategic goals. The IT Product Manager represents business functions within NC Medicaid and partners with IT to ensure delivery of relevant and impactful software and solutions. This position will interact with the NC Medicaid Business Information Analytics Office, Data Office, Information Technology Division, Privacy and Security Office, Policy Office, General Counsel, Office of Procurement, Contracts and Grants, among others.   Responsibilities: Leads and direct cross-functional activities that provide effective oversight of Medicaid Programs. Manages direct and hybrid reporting relationships and staff, sets priorities, establishes accountabilities, and defines roles/responsibilities to secure necessary resources not under direct supervision, while maintaining peak levels of performance and compliance. Collaborates and develops workgroups around product deliverables with Product Owners, Business Leads, Technical Leads and Management. In-depth knowledge and understanding of products across functions and business segments in healthcare that meet departmental goals. Directing the conception, development and implementation of new product initiatives, including current product enhancements. Provides feedback and input to senior level decision-makers to develop long-range strategic alternatives for product solutions. Communicate project goals and timelines, next steps and results to team members, project managers and the executive team. Through a variety of communication/meeting methods, determines the customers needs, leads product discovery and translates these into detailed and actionable requirements for the MES PMU. Able to assess emerging products and partners to measure and address their potential value or risk to the department, as well as make recommendations on which new technologies to invest in or leverage. Provide in-person, conference calls, or virtual trainings on product knowledge, usage and implementation. Use database queries to analyze performance indicators, evaluate survey data, define successful criteria for testing and product acceptance. Fluently discuss the financial and/or operational benefits associated with proposed product capabilities. Ensures compliance with all applicable policies and procedures. Manages the product lifecycle from conception through implementation. Performs other duties as assigned.   In addition the IT Product Manager (ITPDM) is responsible for the successful development of IT systems in support of the Medicaid program. The ITPDM will expressly engage with the business owners to develop the strategy behind how each MES module will support the business requirements definition and will own the translation and specification of all functional requirements. The ITPDM will work integrally with MES IT Program Managers and the MES Systems Integrator to manage the launch of features and systems. The ITPDM will evaluate and analyze work done by Medicaid SMEs, Business and Technical Leads, Data Leads, Engineers, and Architects to ensure the business requested capability, implemented design, and delivered functionality is successful and useful to the stakeholders. Medicaid/Health Care and or Managed Care experience is highly desired and will be preferred.   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Proven track record of launching successful user-focused products preferably in the enterprise, analytics or healthcare space. Required 7 Years Previous experience creating business use cases, requirements, and process maps/data flows. Required 7 Years Experience working in a combination of business analysis, product management, project management and/or software application development. Required 7 Years Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex in Required 7 Years Proven experience and working knowledge of agile development methodologies, environment and tools. Highly desired 7 Years Experience using or implementing Cloud technologies IaaS, PaaS, SaaS. Highly desired 7 Years Experience handling HIPAA and PII data. Required 7 Years 7+ years of experience in product management in a healthcare or government setting Highly desired 7 Years Managed Care knowledge or experience Highly desired 7 Years MITA knowledge or experience Highly desired 7 Years Medicaid Program knowledge or related HealthCare Information System experience Required 7 Years

Program Quality Lead

Raleigh, NC
Contract
Job 26445: Program Quality Lead   The Program Quality Lead will be responsible for ensuring that the IT Program is being developed to produce high quality outcomes and deliverables. The role will work hands-on to document processes and other artifacts, work with the business and technology teams to identify process owners, and drive organizational quality through process agreement and adherence. The Quality Lead will be an expert in Visio or other process documentation software, and will have excellent facilitation skills. Knowledge of PMI processes, methodology and best practices, as well as Agile (Scrum and SAFe are ideal) methodology. Six Sigma certification is also considered a strong asset. This Lead will ideally have experience in traditional 'waterfall' project management as well as agile project management, and be well versed in PMI methodology. Experience in IT and healthcare project management is strongly desired. This role is expected to be a Subject Matter Expert in program and project organization and management, so can work fairly independently in mocking up process designs based on best practices combined with program institutional knowledge. Vendor management and outsourcing experience is also an asset as this program will be establishing processes to manage a complex IT outsourced environment with many vendors, which is a substantial change for the organization. Therefore, Organizational Change Management (OCM) experience is also strongly preferred as the program matures and grows. The ideal candidate also is an expert in crafting high quality project and program documentation based on their expert knowledge of PMI and project management processes. This role will be on a team of Project Quality Leads supporting the IT Quality Manager for the MES Program.   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated program, project, and program quality management best practices. Required 7 Years Expert knowledge of PMI processes, methodology and standards Required 7 Years Knowledge of planning, design and implementation of a Program Quality Management program including the policy, framework and procedures Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Expert use of process documentation software and process documentation generation. Microsoft Visio is highly desired. Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Expert knowledge of Agile principles, processes, and methodology. Scrum and/or SAFe preferred. Highly desired 3 Years Six Sigma Certification Highly desired 7 Years MITA knowledge or experience Nice to have 7 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Nice to have 7 Years

Web Designer

Richmond, VA
Contract
Job 26436: Duties/Responsibilities  We are looking to hire a Mid-Level Graphic Designer / Web Designer to support the launch of our new website — and to provide ongoing design, production and support after its launch.  This role will be responsible for providing front-end website support including graphic design for web  production. This is mainly a production role. Day-to-day activities center around uploading files and  designing/implementing webpages within existing page templates. Role will interact with internal Creative  Team, project managers and external agency support.  The Mid-Level Web Designer will report to the Creative Director and will be an active member of the Creative  Team.  Primary Responsibilities:   • Responsible for uploading, pulling content and files to/from SiteCore DAM and CMP. • Create/implement page designs from Creative Brief, within preselected templates on the Sitecore  platform.   • Read and interpret requirements, ask questions as needed.  • Ability to handle multiple projects and deadlines simultaneously.  • Ensure pages are developed within delivery schedule.  • Participate in team meetings as appropriate.  • Provide visual Quality Assurance (QA) and Quality Control (QC) of all graphics; test links and ensure  new pages appear and function as expected.  • Troubleshoot issues in partnership with IT and/or external partners as needed; make recommendations  for solutions/improvements when appropriate.  • Stay current with technical and design trends in website design.  • Other duties as assigned.  Knowledge/Skill Requirement • Associate’s degree; bachelor’s degree preferred. 2+ years of experience (additional experience,  education and training may be considered in lieu of degree).  • Experience and skill set with Adobe Creative Cloud, including InDesign, Illustrator and Photoshop, for creating/optimizing illustrations, photos and videos.  • Experience working with Content Management Systems and the ability to quickly learn new systems is  required; experience with the SiteCore platform is preferred.  • Experience and skill set with HTML, CSS, javascript.  • Ability to communicate both verbally and in writing with designers, writers, subject matter experts and  other team members.  • Ability to provide online portfolio of work experience (e.g. websites, projects, products). • Experience with UI/UX optimization and implementation.  • Working knowledge of current on-page SEO best practices.  • Detail-oriented and highly organized.  Preferred Qualifications:   • Design school or degree and experience is preferred.  • Experience both as a self-starter working independently, and working within a team to understand  requirements and meet delivery schedules.  • Expert skill set with Adobe Creative Cloud, including InDesign, Illustrator and Photoshop. • Expertise with federal accessibility mandates. 

Senior Software Developer

Raleigh, NC
Contract
Job 26425: Senior Software Developer Job Description: The Senior Software Developer will be part of a team to implement a software solution for the voter and elections software modernization project. The candidate must have excellent written and spoken communication skills to provide technical and complex information to management and stakeholders as well as other IT staff, be able to work within a team and independently, follow guidelines and standards as set forth by agency IT, and ensure technical quality of deliverables. Application Software Development: The candidate will participate in the modernization project for voter and elections software. The product will consist of: a web application(s) front end written with Angular in mind, middleware/backend written in .Net Core, Azure SQL Server database backend, entity framework or dapper will be used in relation to DB connectivity, and hosted in the Azure government cloud.   Tasks may include any of the following: Providing potential design suggestions, Developing clean solutions, Executing functional and unit testing, and writing test scenarios. The candidate must ensure their work is safeguarded, well documented, and ready to deploy, via the software change management tool. The candidate will acquire technical assistance from the group leader in developing the solution and to assure quality of work and adherence to intradepartmental coding standards. The candidate will also fulfill responsibilities for ad hoc remediation of field software issues as identified and tracked by the IT bug/incident tracking application. This may include releasing software patches, data cleanup, and/or coordinating with the infrastructure side of IT for hardware/network issues.   Application Software Research: The candidate may be required to (1) perform research by investigating, prototyping and testing, and (2) document new software development technologies that could benefit the team and/or project. Application Software Documentation: The candidate will be required to provide documentation, per IT development policy, of developed or modified software. The documentation will be used to complement the existing collection and ensure it is kept up to date.   Required/Desired Skills: Experience in C# with .NET Core Required 5 Years Experience in Angular Required 5 Years Experience in JavaScript Required 5 Years Experience in HTML5 Required 5 Years Experience in CSS3 Required 5 Years Experience in bootstrap Required 5 Years Experience working with Azure DevOps, GIT and Visual Studio Highly desired 5 Years Experience working with JSON objects and communicating via RESTful webservices Highly desired 5 Years Experience in Azure tools (such as Azure functions, blob storage, etc) Highly desired 5 Years Experience with Entity Framework/Dapper and SQL Highly desired 5 Years

SAP OnBase Developer

Harrisburg, PA
Contract
Job 26411: SAP OnBase Developer   Job duties for this position include: configuring enterprise software, providing technical assistance, conducting system testing, writing functional specification documents, developing end user procedures, providing end user support, and business process reengineering Our client is seeking a resource with a minimum of five (5) years of expertise in as many of the following products/platforms/activities as possible: OnBase experience including form design and workflow configuration SAP ABAP Coding, debugging, and troubleshooting SAP Materials Management (MM) configuration and support SRM 7.13 configuration and support SAP Purchasing (PUR) configuration and support SAP MRP Controlling SmartDocs Vendor Portal support LawTrac Support ServiceNow configuration / development / end-user support experience is a plus Experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) Exerience with test planning, script maintenance, and test result tracking using Azure DevOps Developing / creating documents in UPerform Ability to express complex technical concepts effectively, both verbally and in writing Ability to write business and technical specifications according to defined and established methodology and standards   Required/Desired Skills: OnBase experience including form design and workflow configuration Required 5 Years Expertise in as many of the following products/platforms/activities listed below as Highly Desired Required 5 Years SAP ABAP Coding, debugging, and troubleshooting Highly desired SAP Materials Management (MM) configuration and support Highly desired SRM 7.13 configuration and support Highly desired SAP Purchasing (PUR) configuration and support Highly desired SAP MRP Controlling Highly desired SmartDocs Vendor Portal support Highly desired LawTrac Support Highly desired ServiceNow configuration / development / end-user support experience is a plus Highly desired Experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) Highly desired Experience with test planning, script maintenance, and test result tracking using Azure DevOps Highly desired Developing / creating documents in UPerform Highly desired

Customer Service/Call Center Representative

Glen Allen, VA
Contract
Job 26402: Duration: 1-year contract Hours: 7:30 AM - 4:30 PM MON - FRI. **Recent graduates welcome. Must have a stable internet connection. Potential for conversion based on performance. This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. The individual will review circumstances and documentation related to claims based on Regulation E and related procedures. This role assists in the resolution of a qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast-paced, customer-oriented environment. Basic responsibilities entail but are not limited to: Review debit & ATM claims of fraud or dispute for potential chargebacks through the MasterCard process Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system Utilize investigation skills and document findings Gain extensive knowledge of Regulation E Become an expert in MasterCard chargeback rules Meet performance expectations related to productivity, effectiveness, and customer experience Contact customers via Amazon Connect regularly Assist customers, banking offices, and Customer Service with inquiries related to debit card claims Other duties as assigned Basic Qualifications: High School Diploma, GED, or Equivalent Certification At least 1-year experience performing case or phone work At least 1-year experience with Microsoft Office Products Experience with Google Products Preferred Qualifications: At least 3 years post-high school education or Associate Degree At least 2 years experience performing case or phone work At least 2 years experience in a heavy customer contact environment

Cloud Engineer

Wake, NC
Contract
Job 26337: Cloud Engineer   Our client is seeking a Cloud Engineer for a contract position in Raleigh, NC. The COVID-19 work that our client is performing is requiring multiple new applications being implemented applications in multiple cloud services platforms. A bulk of this work utilizes the Amazon AWS public cloud and the projects make use of a variety of AWS technologies and services. This position will be responsible for analyzing application requirements as they relate to infrastructure services and either designing a solution or implementing a pre-defined vendor solution . This position will be responsible for analyzing application requirements as they relate to infrastructure services and either designing a solution or implementing a pre-defined vendor solution.   Areas of AWS cloud expertise required, but not limited to: Lambda, Redshift, Athena, Elastisearch, Elastic Container Service, RDS, Glue, Cognito, Automation and H/A using CloudFormation and Cloud-init, using user data to install software on Linux and Windows OS while maintaining appropriate security measures.   Required/Desired Skills: Experience with Terrafrom is preferred. Highly desired AWS Certified Solutions Architect Associate Required AWS Certified SysOp Administrator Required AWS Certified Solutions Architect Prodessional Required

Sr. Information Security Architect

Raleigh, NC
Contract
Job 26335: Sr. Information Security Architect Our client’s Information Security Office (ISO) requires a senior information security architect analyst specializing in risk assessment and business technical consultation. This architect resource will consult on multiple projects to recommend security best practices, develop architectures and hardening guides, and review and evaluate solutions against relevant risk frameworks and regulations.    This resource will provide information security policy, process, procedure and application consulting to the Information Security Office and project support. This position will be an Information Security Business Architect (ISBA) supporting project consulting. This resource will assist PCI-DSS compliance activities for the client.   Qualifications: This resource should possess senior information security technical skillsets as well as senior soft skills as this resource will interface with IT and business leaders across the agency. This resource should possess senior skillsets in preparing reports and presentations to senior management, program/project management and related staff on the recommendations, issues and status of any given IT information security aspect of a project or initiative. This resource must have extensive advanced information security practitioner experience with hands-on experience implementing and operating a suite of standard information security technologies such as but not limited to firewalls, IDS/IPS, SIEM and network traffic capture and analysis. The position will require extensive experience and knowledge of information security frameworks such as ISO 27001, NIST 800-53 and other standards such as PCI-DSS, FISMA, OWASP, FedRAMP, and federal law and NC General Statute. This position will benefit from familiarity and experience with IT architecture frameworks and methodologies such as SABSA and TOGAF.   Required/Desired Skills: Progressive advanced experience as an IT information security professional working within an enterprise environment. Required 10 Years Hands-on experience implementing, administrating and operating technologies such as firewalls, IDS/IPS, SIEM, antivirus, network traffic analyzers Required 10 Years Detailed technical experience with network security, security protocols, access control, cryptography, application security, and data protection. Required 10 Years Extensive experience with data classification, handling, assessment, and enforcement. Required 10 Years Experience implementing and supporting systems within enterprise-class data center environments. Required 10 Years Advanced knowledge of regulatory compliance including, but not limited to: OWASP, ISO, NIST, FISMA, PCI-DSS, HIPAA and IRS-1075. Required 10 Years Experience leading risk assessments using industry standard frameworks such as ISO or NIST for complex IT projects and technologies. Required 5 Years Experience leading or directly supporting PCI-DSS annual assessment and evidence gathering, familiarity with PCI-DSS 3.2 or higher. Required 3 Years CISSP information security certification. Required Specific experience implementing, administrating, or operating Tenable Nessus. Highly desired 2 Years Specific experience implementing, administrating, operating or utilizing IBM Qradar SIEM Highly desired 2 Years Experience consulting on information security solutions for a state or federal agency. Required 2 Years Experience developing, leading and executing information security incident response plans. Required 5 Years Experience developing and implementing information security policy, standards and procedures. Required 5 Years Experience implementing and operating enterprise class data networking solutions Highly desired 5 Years Experience implementing and operating enterprise class server and storage systems Highly desired 5 Years Detailed expert knowledge of NIST 800-53, and performing risk assessments utilizing NIST 800-53. Required 5 Years Detailed expert knowledge of ISO 27001, and performing risk assessments utilizing ISO 27001 Required 2 Years Detailed expert knowledge of the NIST Cyber Security Framework (CSF), and performing risk assessments utilizing the NIST CSF. Required 2 Years Familiarity and experience with the Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET). Highly desired 2 Years Strong knowledge and experience architecting/designing implementations, configuring, and risk assessing AWS and Azure cloud computing environments. Required 3 Years Experience consulting on information security and IT solutions for a state motor vehicles agency or department of transportation. Highly desired Experience performing risk assessments, documenting and driving compliance with the North Carolina DIT Statewide Information Security Manual. Highly desired Experience completing NC Department of Information Technology Privacy Threshold Analysis (PTA) documentation. Highly desired Experience completing NC Department of Information Technology Vendor Readiness Assessment Report (VRAR) documentation. Highly desired Experience providing research and evidence in support of audits. Required 5 Years Trained and experience implementing and operating with ITIL (formerly Information Technology Infrastructure Library) concepts. Highly desired ITIL (formerly Information Technology Infrastructure Library) certification. Nice to have Familiarity and practical experience with SABSA or TOGAF enterprise architecture frameworks and methodologies. Highly desired SABSA or TOGAF certification. Nice to have

Customer Service Representative

Cary, NC
Contract
Job 26334: Work Schedule after Training: 8-hour shift between 7 AM - 7:00 PM Monday - Friday (must be available to work between these times) Job Description: Work in a fast-paced call center environment Case management; investigating and resolving customer problems. Must handle complex inbound phone calls in a call center that can last up to 45 minutes - 1 hour. Remain calm and courteous when handling difficult calls and request Utilize automated systems to accurately log and retrieve information on a computer. Responding to customer inquiries and requests in a timely and professional manner. Having a sense of urgency in our fast-paced and process-changing office. If you have: 2 years of call center experience Excellent telephone and communication skills General knowledge of medical terminology Health insurance industry (preferred) Strong working knowledge of MS Office You’re our perfect candidate! Education: High School diploma or equivalent Medical terminology course(s) helpful  

Senior Software Systems Engineer

Cayce, SC
Contract
Job 26324: Sr. Software Systems Engineer   Description:   High Level Project Overview: This position will be responsible for Production Support of a variety of GIS related components Esri platform software, geodatabases, applications and services across the enterprise. This may involve managing user access, upgrading Esri software, and development, maintenance, deployment, and support of custom components and applications.   Among the active and planned work that this position may participate in are: Building, configuring and managing Esri ArcGIS Enterprise configuration (10.8 and later) as target platform for enterprise application and services as well as ArcGIS Pro (2.5 and later) Migrating Esri 10.2.1 legacy systems and Geometric Networks to Esris Utility Network and 10.8 Enterprise platform Migrating Smallworld GIS systems to Esris Utility Network and 10.8 Enterprise platform Building and maintaining components (e.g. Python and .Net scripts and webservices) to integrate with other enterprise systems Building and maintaining mobile and web based applications to support a variety of field and in-office needs   In-depth experience desired. Knowledge, skills and abilities, as well as experience desired in operating systems include: Experience in application configuration of Windows Server (2012, 2016, 2019) Web server (IIS) Load balancing and scaling for performance optimization and high availability Related enterprise services, including networking, security, virtualization Experience with Oracle and/or SQL Server   Preference will be given to candidates with experience in the following: Esri ArcGIS Enterprise Platform Deployment, Administration, and Optimization Schneider Electrics ArcFM product suite Configuring and optimizing ArcGIS PRO, APR, Utility Network Esri Utility Network and associated data models and tools Configuring and managing Map/Feature/Geoprocessing Services Configuring and optimizing ArcSDE (10.x and beyond), versioning and replicas, ArcFM Geodatabase Manager and ArcFM Process Framework ETL platforms such as FME and development of scripts/workbenches   Candidate should have experience with one or more of the following: Experience with the full software development lifecycle Python 2.7 or 3, with exposure to python libraries such as Flask, ArcPy, and SqlAlchemy C#.Net, with exposure to ArcObjects API Javascript, with exposure to JQuery, DoJo, and the Esri Javascript API, and Boostrap.css Relational data modelling and SQL   Education Bachelors: preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics (willing to possibly accept a candidate with an Associates and 5 years of experience)   Top 3 Required Skills Experience with the Esri platform, either system management (installation, configuration, monitoring, troubleshooting) Experience with Python (2.7 or 3.0), particularly with the Arcpy library. Experience with Esris Utility Network and associated data models and APIs.   Nice to Have Skills: IIS management and configuration. SQL (SQL Server or Oracle) database management Understanding of Enterprise security protocols Esris ArcGIS Portal administration   Preferred Years of Experience: 2+   Preferred Industry Experience: Utilities.  

Lead IT SAS Programmer

Raleigh, NC
Contract
Job 26319: Lead IT SAS Programmer This position is responsible for quality assurance of data and interaction with division/federal staff, vendors and stakeholders to resolve data quality issues and manage all data extracts based on the policies and standards. This position is also responsible for analyzing and data mapping utilizing data and information from data warehouse, Medicaid claims processing system (MMIS - Claims, Eligibility, provider etc, Encounter Processing system(PHP-Encounters), PBM (RX Claims) . Future opportunities for this position include the development of Tableau Dashboards, Job scheduling, building/maintaining parameterized SAS Stored Processes, and providing SAS programming training/support to the DHHS staff and staff of other State agencies. Qualifications: Experience building ETL process flows in the SAS BI Tool Data Integration Studio (SAS/DI) or a similar ETL tool. Advanced level programming in SQL, SAS Data Step and SAS Macro. Proficiency with joining tables from an RDBMS such as Oracle. Proven experience delivering Business Intelligence solutions   Desired: Knowledge of health insurance data. Experience with metadata-driven SAS code generation. Experience with SAS Enterprise Guide and Management Console. Experience with Tableau, dashboard design and development.   Required/Desired Skills: Should have the capability to translate business requirements into technical solutions Required 5 Years Should have the capability to develop SAS Programs and run the programs in Batch mode to create extract files for CMS. Desired Demonstrated proficiency working with databases - Oracle (11),MS Sql server etc.. DB2 Required 5 Years Extensive SAS programming knowledge, SQL, Pl/Sql and other SAS tools (Base SAS 9.2, SAS BI Suite, Enterprise guide Required 5 Years Strong understanding of healthcare claims processing - Claims, Provider, Eligibility Highly desired Understanding of data modeling techniques and experience working with relational data base concepts and data Required 5 Years Hands-on experience in different file transfer methodologies and different file types and layouts Highly desired Years Working knowledge of Medicaid and/or MMIS Highly desired Excellent verbal and written communication skills with the ability present to both technical and business audiences. Desired Proven experience delivering Business Intelligence solutions Required 4 Years Hands on ETL tool experience Required 5 Years Experience with Tableau, dashboard design and develop Nice to have

Public Health Nurse Testing Navigator

Richmond, VA
Contract
Job 26291: Our client is seeking a Public Health Nurse Testing Navigator to assist with the COVID-19 response. The PHN Testing Navigator will assist the client to conduct Community Testing Events, and facilitate public/private partnership resources. The PHN Testing Navigator will assist community members, especially those with access and functional needs, to access COVID-19 testing including at-home testing. The PHN Testing Navigator will work with specialized containment and mitigation teams to facilitate testing of community members. Will foster community partnerships to increase testing availability within the district. Position is directly supervised by Local Health District and receives guidance from PHN Sr Regional Testing Consultant. This role will be supporting the staff and operations at a local health district. Applicants must have reliable internet and cell service.  Some travel may be required. Typical work schedule is Monday through Friday 8 a.m. - 4:30 p.m. with some flexibility.   ESSENTIAL FUNCTIONS: Reviews COVID-19 data dashboards for the assigned district on a daily basis Works with containment and mitigation specialized teams to support additional testing needs for the assigned district Keeps abreast of local school systems instructional schedules (in person, hybrid, etc.) and makes recommendations for increasing screening testing as needed Works with school systems to ensure staff and students are referred to testing sites Works with Testing Team Regional Testing Liaisons as needed to schedule testing events Serves as a resource to community stakeholders to identify resources and meet the testing needs for vulnerable populations, including those with access and functional needs Collecting and testing a variety of COVID-19 specimens for community members who are unable to access existing testing sites Outreaches to external stakeholders to increase testing sites for the local health district Contributes to team effort by assisting with any other duties as assigned Maintains daily communication with supervisor.   JOB QUALIFICATIONS:   Minimum Qualifications: Unrestricted license to practice as a RN in Virginia 1-3 years professional experience Ability to communicate effectively orally and in writing Demonstrated experience working with a diverse group of stakeholders Knowledge of COVID-19 testing modalities Ability to work independently and as part of a team Ability to adapt to rapidly changing priorities Knowledge of Microsoft Office and Google Suite programs Knowledge of HIPAA Experience working with vulnerable populations Current valid driver's license   Preferred Qualifications: Experience working in a public health setting Experience working in emergency response BSN, MPH or other applicable degree

Data Entry Specialist

Richmond, VA
Contract
Job 26285: Our client is seeking a Data Entry Specialist to assist with the COVID-19 response. Data Entry Specialists will assist to enter SARS-CoV-2 (virus that causes COVID-19) laboratory results, COVID-19 Case report forms and outbreak reports. Data Entry Specialists will be expected to assist on other relevant COVID-19 data management projects as needed. This role will be supporting the staff and other operations.   ESSENTIAL FUNCTIONS: Knowledge and understanding of patient confidentiality and ability to ensure secure operations to keep SARS-CoV-2 laboratory result information confidential Ability to complete lab data entry or investigation data entry in an accurate and timely manner. Verifies entered data by reviewing, correcting, or reentering data. Maintains organized and accurate patient data. Uses established data confidentiality procedures for protection of personally identifiable information. Contributes to team effort by assisting with any other duties as assigned. Maintains daily communication with supervisor.   JOB QUALIFICATIONS:   Minimum Qualifications: Data entry experience or related office experience Working knowledge of Microsoft Office and data programs Strong computer skills Ability to enter data into a computer quickly and accurately Strong attention to detail Ability to think analytically Positive attitude, strong work ethic, and sound judgement Highly organized and proficient in data management Ability to work remotely or onsite   Preferred Qualifications: 4-year college degree or a combination of relevant work and educational experience

Care Resource Coordinator

Richmond, VA
Contract
Job 26282: Our client is seeking Care Resource Coordinators to assist with the COVID-19 response. Care Resource Coordinators facilitate identification of needs and the provision of social, material, and other supports that allow a COVID-19 case or contact to safely isolate or quarantine. CRCs function as a bridge, connecting clients to service providers and community and government resources to ensure needs are met. The CRC will be responsible for contacting patients diagnosed with COVID-19, conducting patient needs checks, and connecting patients with local community health resources. These positions will also be responsible for collecting information about patient’s contacts and assisting contact tracing efforts. This role will be supporting the staff and operations   ESSENTIAL FUNCTIONS: Knowledge and understanding of patient confidentiality, interviewing etiquette, and cultural sensitivity. Identify needs of COVID-19 patients and connects patients with resources such as local food banks, nursing care, mental health services, and other public health programs to help patients and their families during quarantine and isolation. Utilizes public health education resources to inform patients about safety measures, minimizing spread, isolation and quarantine guidance, monitoring their symptoms, and seeking medical care. Gathers contact information about close contacts with COVID-19 patients to assist contact tracing efforts and increase testing amongst at-risk individuals. Checks in with patients to ensure they are connected to local resources and are safely maintaining compliance with self-monitoring and isolation guidance. Maintains organized patient data within the client's surveillance system. Uses established data confidentiality procedures for protection of personally identifiable information. Develops familiarity with Virginia geography and health systems available to assist COVID-19 patients in their specific localities. Maintains daily communication with supervisor.   JOB QUALIFICATIONS:   Minimum Qualifications: Experience in public health education, case management, community health work, social work, or other work specifically trained in needs assessments and resource provision Professional and empathetic interpersonal skills to assist culturally diverse individuals during times of distress Cultural competency appropriate to the local community Positive attitude, strong work ethic, and sound judgement Excellent written and oral communication skills Highly organized and proficient in data management Ability to work remotely or onsite   Preferred Qualifications: 4-year college degree or a combination of relevant work and educational experience Bilingual candidates strongly preferred Familiarity or experience working with social services or public health education in Virginia

COVID-19 Communication Specialist

Richmond, VA
Contract
Job 26281: Our client is seeking COVID-19 Communication Specialists to assist with the COVID-19 response. The Communication Specialist will work with the client's other programs to assure accurate, credible, and timely public health communications are disseminated to all aspects of the local community. The Communication Specialist will focus on public health risks and the information with which community members can make decisions as well as coordinating with the overall strategy of the Virginia public health response.    ESSENTIAL FUNCTIONS: Assures accurate, credible, actionable, and timely public health communications and information related to all aspects of COVID-19, to inform decision making by citizens, communities and other stakeholders. The work encompasses mission-focused risk communications within the communications strategy of a large, complex, public health agency. Works collaboratively as part of the COVID-19 vaccination and containment programs, so that citizens and community partners are well informed on important and urgent issues related to health, safety and wellbeing related to COVID-19. Receives consultation from the client's recommendations and guidance for risk communication best practices. Coordinates media inquiries as related to COVID-19, finding appropriate spokesperson coverage or per direction of leadership, responding to media requests on behalf of the client. Assures health district information available on the website and social media for public consumption is accurate and provides useful information to the community. Updates and maintains content for the health district’s COVID-19 information on their website. Plans and develops informational and educational materials (e.g., written documents, pamphlets, posters, toolkits) for the vaccination and containment units. Creates and formats tables, charts, and other graphics. Presents health communication briefings or presentations to local constituents and/or stakeholders Contributes to team effort by assisting with any other duties as assigned Maintains daily communication with supervisor   JOB QUALIFICATIONS: Minimum Qualifications: Knowledge and understanding of the cause, transmission, and prevention of infectious diseases, specifically COVID-19 Knowledge of public health practices, communicable diseases, disease control, and epidemiologic methods. Strong oral and written communication skills with healthcare professionals and the general public Prior public relations or communications experience Excellent and sensitive interpersonal, cultural sensitivity, and communication skills such that they can build and maintain trust with team and external partners; ability to maintain confidentiality Strong computer skills Strong attention to detail and ability to think analytically Ability to work remotely or onsite   Preferred Qualifications: Prior experience in crisis and emergency risk communications related to public health priorities Competent and proficient in the use of website content management software (e.g., WordPress) Competent and proficient with writing posts for social media platforms on behalf of an organization Competent and proficient in use of page layout programs (e.g., Canva, Adobe InDesign, Illustrator, etc.) Competent and proficient in the use of other Microsoft Office products (Word, Excel, Outlooks, PowerPoint, etc.)

App Dev - Java - Guru

McLean, VA
Contract
Job 26220: Responsibilities: Design and implement front end applications using any of the javascript framework like Node Js, Vue Js, Angular Js and React JS Designing scalable systems and RESTful APIs for high-traffic, zero-downtime systems Writing clean and concise code that is well-tested, easy to maintain, and consistent with existing patterns in our codebase Applying appropriate design patterns and SOLID/DRY principles to given solutions and understanding the trade-offs between scope, quality, and cost Clearly communicate technical information both to other engineers and business stakeholders Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in software development including design, coding and testing At least 2 year experience in front end development using JavaScript and any related frameworks, such as Angular, Vue, React, Node JS or Ember. At least 1 years of experience with a JVM language like Java and/or Scala At least 2 year of experience with Git, Mercurial, or other distributed version control systems. Alternatively, experience with Subversion will be acceptable. Preferred Qualifications: At least 5 years of experience in software development including design, coding, and testing Bachelor's Degree in a STEM discipline At least 1 year of experience with AWS, Azure, Google Cloud, or other cloud provider At least 3 years of experience with JavaScript/TypeScript and Node At least 3 years of experience with Vue.js and/or Angular At least 2 years of experience with AWS, Azure, Google Cloud, or other cloud provider At least 2 years of experience with CICD pipelines using the relevant technologies Prior experience with nginx, Apache httpd, Apache Tomcat Previous experience with data visualization tools (Splunk, Kibana, Grafana, or others) At least 2 years of experience with Java, Scala, Kotlin or other JVM language Previous experience with Spring/Spring Boot Previous experience with a streaming data platform (Apache Kafka, Apache Spark, Amazon Kinesis, etc)

Project Manager

Harrisburg, PA
Contract
Job 26174: Project Manager   The work of this position focuses on supporting broad efforts currently underway in our client’s Project Management Office (PMO). This position would specifically be responsible for managing aspects of multiple technology, operations and compliance projects and vendor activity, including contractual deliverables, vendor compliance, engagement, oversight, and performance for Pennie. This position is based in Pennsylvania. Candidates should maintain a Pennsylvania residence. Periodic travel in-state and out-of-state may be required. DESCRIPTION OF WORK: Support the management of Pennies contractual deliverables process. Provide project management support to operational and business related projects. Monitor and track the completion of project goals, timelines, and action items across organizational business areas. Act as a liaison between staff and other key stakeholders. Plan, define, and manage project scope and perform quality control activities. Manage project costs to ensure that the project remains on budget and that expenditures are in line with both federal resources and guidelines. Ensure proper change management processes are executed throughout the project life cycle. Monitor compliance with all contractual requirements, vendor performance, and reports. Analyze projects, report on project scope, budget, risks, and available resources. Manage working relationship with vendors to promote and maintain a high level of engagement. Work to assess and prioritize project management needs for each business area. Provide strategic recommendations for multiple Pennie projects. Conduct various types of presentations.   Essential Functions: 1. Oversee contractual deliverables process for Pennie. 2. Provide project management support for operational and business related projects. 3. Manage multiple complex priority projects and respond to changes quickly and effectively. 4. Ensure projects remain within budgetary guidelines and federal requirements. 5. Address project issues and ensure on-going communications between all involved parties. 6. Maintain working relationship with vendors to promote a high level of engagement. 7. Monitor compliance with contractual requirements, vendor performance, and required reports. 8. Communicate effectively orally. 9. Communicate effectively in writing.   Required/Desired Skills: Experience with formal project management methodology Required 7 Years 4 year college degree or equivalent technical study Required 4 Years Project Management Certification Required Experience in managing operational or business related projects; Required 4 Years

Healthcare Data Analyst

Harrisburg, PA
Contract
Job 26173: Healthcare Data Analyst   PURPOSE: The work of this position focuses on supporting the transformational efforts currently underway by informing strategic initiatives with the production of informative cross-functional data reports. This position will utilize data analysis practices to identify and quantify high value business challenges and opportunities and will employ methods for conveying, visualizing and communicating data and insights to management. DESCRIPTIONS OF DUTIES: Work with management team to assess and prioritize data needs for each business area. Create and support data quality standards and processes. Use statistical methods to analyze data and generate informative cross-functional data reports. Use data to create models that depict trends in PHIEAs customer base and the customer population as a whole. Be proficient with agency-selected data management systems and serve as an educational resource for others in the agency on these systems. Identify and recommend new ways to collect, analyze and report on data which promote accuracy and efficiency, if deemed necessary. Identify and recommend new ways to streamline data-related processes within Pennie, if deemed necessary. Work with security specialists within PHIEA to ensure safekeeping of data in data management system. Participate in data analysis and reporting sessions. Maintain quality service by following organization standards. Contribute to team effort in all aspects of project implementation by being willing to take on necessary tasks outside immediate scope of responsibility. Perform other related duties as assigned.   REQUIREMENTS PROFILE: Experience with data management systems such as Salesforce, Sisense and Tableau is strongly encouraged. Strong time management, self-accountability, written and verbal communication skills are also integral to success in this position. Familiarity with CMS regulations and reporting guidance is preferred. LICENSES, REGISTRATIONS, OR CERTIFICATIONS: 1. Bachelors Degree Required in one of the following: business administration, healthcare analytics, information systems, mathematics, or statistics. 2. Proficiency with Microsoft Excel, Visio, PowerPoint, and Office tools, Salesforce, and Tableau required. ESSENTIAL FUNCTIONS: 1. Manage complex data analytics and reporting projects to meet deliverables in tight timeframes. 2. Develop data collection and utilization strategies which increase productivity, but minimize cost. 3. Communicate complicated data analytics language to lay audiences. 4. Serve as educational resource to lay audiences on data management systems utilized within PHIEA. 5. Conduct effective meetings and produce specialized reports as required. 6. Manage multiple complex priority projects and respond to changes quickly and effectively. 7. Communicate effectively orally. 8. Communicate effectively in writing.   Required/Desired Skills: Experience with data analysis and data management systems Required 7 Years Bachelors Degree Required in one of the following: business administration, healthcare analytics, information systems, mathematics, or statistics. Required 4 Years Experience with SalesForce, Tableau or other data management systems Required 5 Years Experience using statistical methods to analyze data and generate informative cross-functional data reports Required 5 Years Proficiency with Microsoft Excel, Visio, PowerPoint, and Office tools Required 7 Years Experience with Sisense BI Reporting Tool Highly desired 2 Years Familiarity with CMS (Centers for Medicare and Medicaid Services) regulations and reporting Nice to have

Project Manager

Harrisburg, PA
Contract
Job 26172: Project Manager   The work of this position focuses on supporting broad efforts currently underway in our client’s Project Management Office (PMO). This position would specifically be responsible for managing aspects of multiple technology, operations and compliance projects and vendor activity, including contractual deliverables, vendor compliance, engagement, oversight, and performance for Pennie. This position is based in Pennsylvania. Candidates should maintain a Pennsylvania residence. Periodic travel in-state and out-of-state may be required. DESCRIPTION OF WORK: Support the management of Pennies contractual deliverables process. Provide project management support to operational and business related projects. Monitor and track the completion of project goals, timelines, and action items across organizational business areas. Act as a liaison between staff and other key stakeholders. Plan, define, and manage project scope and perform quality control activities. Manage project costs to ensure that the project remains on budget and that expenditures are in line with both federal resources and guidelines. Ensure proper change management processes are executed throughout the project life cycle. Monitor compliance with all contractual requirements, vendor performance, and reports. Analyze projects, report on project scope, budget, risks, and available resources. Manage working relationship with vendors to promote and maintain a high level of engagement. Work to assess and prioritize project management needs for each business area. Provide strategic recommendations for multiple Pennie projects. Conduct various types of presentations.   Essential Functions: 1. Oversee contractual deliverables process for Pennie. 2. Provide project management support for operational and business related projects. 3. Manage multiple complex priority projects and respond to changes quickly and effectively. 4. Ensure projects remain within budgetary guidelines and federal requirements. 5. Address project issues and ensure on-going communications between all involved parties. 6. Maintain working relationship with vendors to promote a high level of engagement. 7. Monitor compliance with contractual requirements, vendor performance, and required reports. 8. Communicate effectively orally. 9. Communicate effectively in writing.   Required/Desired Skills: Experience with formal project management methodology Required 7 Years 4 year college degree or equivalent technical study Required 4 Years Project Management Certification Required Experience in managing operational or business related projects; Required 4 Years

Customer Service/Call Center Representative

Glen Allen, VA
Contract
Job 26141: Duration: 1-year contract (Potential for conversion based on performance) Hours: 7:30 AM - 4:30 PM M-F. ***Recent graduates welcome. Must have a stable internet connection.   Description: This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. The individual will review circumstances and documentation related to claims based on Regulation E and related procedures. This role assists in the resolution of a qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast-paced, customer-oriented environment. Basic responsibilities entail but are not limited to: Review debit & ATM claims of fraud or dispute for potential charge-backs through the MasterCard process Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system Utilize investigation skills and document findings Gain extensive knowledge of Regulation E Become an expert in MasterCard chargeback rules Meet performance expectations related to productivity, effectiveness, and customer experience Contact customers via Amazon Connect regularly Assist customers, banking offices, and Customer Service with inquiries related to debit card claims Other duties as assigned Basic Qualifications: High School Diploma, GED, or Equivalent Certification At least 1-year experience performing case or phone work At least 1-year experience with Microsoft Office Products Experience with Google Products   Preferred Qualifications: At least 3 years post-high school education or Associate Degree At least 2 years experience performing case or phone work At least 2 years experience in a heavy customer contact environment  

Clinical Director

Omaha, NE
Contract
Job 26140: The Clinical Director will manage and oversee all program activities and compliance.  Responsibilities will include supervision of a team of licensed clinicians and administrative support staff to ensure accurate and quality outcomes. This position reports to the Executive Director and includes providing day-to-day oversight of the program’s completion of remote and onsite clinical assessments and determinations.  These assessments are provided throughout the state of Nebraska to individuals requiring nursing home level of care.   Responsibilities Directs program to ensure accurate evaluations through accurate clinical assessment of the patient, relevant records and collateral sources of individuals. Directs program to ensure accurate review completion by determining appropriate level of care based on the patient’s physical, behavioral, and psychological functioning. Effectively directs program through objectives and goals assigned for contract compliance. Monitor’s metrics and daily operations to ensure success. Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities. Responds to state inquiries regarding any assessment activities. Assists in budget review and analysis to ensure the financial success of the program. Understands and keeps up with current literature, regulations and research related to long term care, mental illness, intellectual disabilities, medical conditions and geriatrics. Provides training, technical assistance, and clinical support to staff, providers, and customers. Statewide training of nursing facility and hospital providers, state staff, and internal staff/field evaluators. Experience Minimum experience of five (5) years managing clinical teams and/or working with Medicaid, government health plans, or PASRR programs.   Qualifications Registered Nurse, licensed in the state of Nebraska, Licensed Clinical Social Worker, Licensed Clinical Psychologist, Nurse Practitioner or other qualified Licensed Mental Health Professional approved by state PASRR authority. Graduation from an accredited College with relevant Degree Program. Knowledge, Skills, Abilities Knowledge of Federal Regulation 42 CFR, Chapter 483 and state PASRR rule, 471 NAC 12. Knowledge of Medicaid programs with relevant experience navigating similar complex projects. Knowledge of psychiatric disorders as defined by the most current Diagnostic and Statistical Manual in use in Nebraska. Knowledge of standards of practice related to determination of Level of Care. Knowledge of standards of practice related to mental health, geriatric and other disorders typically requiring long term care placement. Knowledge and understanding of public sector services and supports. Computer proficiency in Microsoft Excel, Word, PowerPoint, Teams, and Outlook. Ability to determine a clinical diagnosis accounting for psychological and behavioral issues. Ability to utilize computer equipment and web based software to conduct work. Ability to interact with various office staff as needed to support necessary workflows. Ability to interact with healthcare professionals, patients, their families and other supports. Ability to communicate effectively to individuals and groups through spoken, written and electronic media. Ability to attend to detail, effectively prioritize and execute tasks in a timely manner. Assesses and analyzes psychological, emotional, behavioral and physical functioning. Develops level of care recommendations based upon clinical evaluations.

Manager, Financial Systems

Norfolk, VA
Contract
Job 26120: Astyra is seeking a Manager, Financial Systems to ensure continuous availability, functionality, security, integrity, user training and documentation of its financial systems. Support multiple integrated financial applications. Promptly evaluates, prioritizes, and responds to support emergencies and requests. Identify/define Application problems by conferring directly with users and analysts to evaluate procedures, processes and the adequacy of the functionality. Development of solutions by preparing and evaluating alternative workflows and technical/functional requirements. Validation of results by testing programs and monitoring solution implementations to ensure requirements are met. Develop and maintain required interfaces that may be internal or external to the organization systems; troubleshoot mapping or technical issues that prevent complete and accurate transmission of interfaced data. Coordinate with analysts to conduct internal training in the proper utilization of software applications that support finance. Provide user aids and system specifications by writing and/or updating reference documentation. Provide recommendations on departmental needs for additional training, system enhancements, upgrades, etc. Ensures the integrity of the systems’ data. Ability to handle system security and user role profile management. Promote standardized utilization of the integrated financial applications across the entire user bases. Assists with data audits through the systems. Assists with or performs discrete projects as required. Ensures compliance with all security, safety and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concerns to Manager. Ensures public records and information are managed, maintained and disposed in accordance to the Library of Virginia retention and disposition schedules, and the Virginia Port Authority records management policies and procedures. All other duties as assigned. Minimum Qualifications Bachelor’s degree in Computer Science, Management Information Systems or substantially equivalent field for the purpose of the position. A degree in Accounting or similar field is acceptable, if work experience with financial systems is sufficient. Demonstrated experience with Application support of integrated financial applications. Demonstrated knowledge of core financial business processes, workflow and internal control concepts. Knowledge and use of SQL (Oracle) and PeopleCode. Broad technical skills with deep knowledge in application support and system development. Understanding of the business processes underlying the financial systems functionality. Demonstrated ability to identify, investigate and resolve technical system issues. Demonstrated knowledge of Systems LifeCycle Development methodologies and controls to prevent unauthorized code from being installed in the production environment. Strong oral and written communication skills, including presentation skills. Must be detail oriented and possess excellent organizational skills. Must be comfortable working in a dynamic environment and committed to meeting deadlines and creating and improving processes. Collaborate with technical and cross-functional teams. Demonstrated competence of personal productivity software such as Microsoft Office (Access, Excel, and Outlook) at least at an intermediate level. Lead or Supervisory experience with direct reports or team environment. Preferred Qualifications Maritime industry experience. Experience with PeopleSoft Financials and Supply Chain Management; participation in a PUM upgrade. Experience in a corporate accounting environment. Maintenance of certificates of expertise pertaining to related Applications. Experience with Crystal or Jasper reporting tools. Background in PeopleSoft and hands on configuration experience.

Technical Architect

Durham, NC
Contract
Job 26038: Technical Architect Our client seeks a contractor resources to assist with development and implementation. The primary purpose of this role is to provide senior-level business and systems analysis, modeling, system architecture and programming for NC FAST application development and maintenance operations using Java programming technology.   This role will perform business and workflow process modeling, and business reengineering using Enterprise Framework Components. Duties include participation in project planning and estimating efforts; consultation and planning for specific modifications and enhancements to production applications/information systems; monitoring technical effort activities for adherence to schedules, milestones and deliverables; making recommendations to management on enterprise development practices, and tools; mentoring and training other organizational unit applications development staff in standard development practices, standards and tools; providing status and time reporting; monitoring efforts for quality assurance and adherence to state, departmental and divisional standards and procedures; and application/information system assessment and performance monitoring. This role requires an extensive level of business/business application knowledge, a specialized/advanced technical skill set, or extended experience in a specialized/advanced technical skill set and which can serve as a mentor in this area(s) to others. This resource is required to understand advanced database concepts. This position requires independent initiative and action in decision making, analysis, design, programming, and troubleshooting arenas. On call and extended hours may be required depending on client automation needs.   Required/Desired Skills: Experience working in the technical architecture field in enterprise software suite. Required 7 Years Experience in Oracle Databases and Utilities. Required 7 Years Experience in J2EE, JSP, Struts/Spring framework, eclipse, and Java Scripting Required 7 Years Experience in XML, WebSphere, Junit, Web Services, SOAP, JMS, WSDL and XML. Required 7 Years Experience in translating and communicating highly technical concepts to both technical personnel and non-IT business users. Required 7 Years Demonstrated ability to develop relationships/ partnerships with customer by responding to needs and exhibiting a sense of urgency. Required 7 Years Demonstrated ability to identify options independently, develop solutions, and take action when responding to customer needs. Required 7 Years Demonstrated ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required 7 Years Demonstrated skill in preparing implementation plans to multiple platforms. Required 7 Years Experience with programming techniques and languages (Object Oriented Design, IIS); Highly desired 5 Years Experience with React framework Highly desired 5 Years Experience with the Curam software suite of products. Highly desired 5 Years Experience in working with Application interfaces development and maintenance. Highly desired 5 Years

Senior Business Analyst

Raleigh, NC
Contract
Job 26037: Senior Business Analyst   Our client is seeking a short-term Senior Business Analyst / Technical Writer to support the business process analysis and requirement gathering towards procurement and implementation of the Incident Reporting Improvement System (IRIS) Replacement Project. RESPONSIBILITIES Conducts stakeholder analysis Conducts market research and analysis Identifying and documenting current and future state process workflows Creating User stories and acceptance criteria Develops Contextual diagrams, functional decompositions, and process workflows Develops the following documents business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams Gathers, develops, documents and validates business, functional and technical requirements Perform functional and integrated testing Prepare and maintain project documentation and artifacts including analysis, reports and user documentation Works with project managers, developers, and end users to ensure application designs meet business requirements Create and maintain Requirement Traceability matrix Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required UAT support, including developing test scenarios and cases Supporting required system go-live activities Build Business, stakeholder, solution and transition requirements Document gap analysis Authors and prepares meeting minutes to be distributed to a variety of audiences Authors user stories, test scripts, and other Agile deliverables Follows PMO PM and BA methodology documentation Attends all PMO meetings Employee will perform other related work as required Travels in the local Raleigh area to attend meetings   KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications Strong writing and communication skills and can build relationships with both their team members and clients Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors Ability to act independently with sound business judgment and thrive in environment with diverse communication styles Ability to prepare and present oral and written documents clearly and concisely Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs Possess a high-level understanding in the areas of application programming, database and system design Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines Understanding of Software Development Lifecycle (SDLC) concepts and process Knowledge of and experience with IT Service Management best practices and principles Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups Healthcare data reporting systems experience is required   Required/Desired Skills: Extensive knowledge of business system analysis techniques and testing methodologies Required 7 Years Demonstrated experience in gathering business requirements and development of business rules and process flow. Required 7 Years Proven experience with business process design, definition and/or re-design. Required 7 Years Experience with Business Analysis methodologies and problem solving Required 7 Years Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project Required 7 Years Excellent communication skills (both verbal and written) Required Experience in development of procurement related documents including RFP and evaluation criteria. Required 5 Years Demonstrable analytical skills and an attention to detail. Required Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. Required Experience working for State government Highly desired Healthcare related experience Highly desired 3 Years Knowledge Creating Context Diagram and Functional decomposition Required 5 Years

GIS Developer

Raleigh, NC
Contract
Job 26027: GIS Specialist   Our client would like to engage a technical specialist to assist in the rollout of the new ROWMS system for ROW management. This is a customized implementation of GeoAmps software and interfaces with SAP, GIS and SSRS. ***The candidate will be required to work onsite in Raleigh, NC. Some remote work may be allowed, but the candidate needs to work onsite or remotely from Raleigh, NC so that he/she can be onsite as required. ***The candidate will be required to come onsite the first day to collect equipment.   Responsibilities: The contractor will be responsible for assisting with day to day troubleshooting, help with interfaces to other systems, assisting users with questions on the software, consulting with the BSIP team, GIS team, DBAs and GeoAmps representatives to assist in maintaining the system, including assistance with upgrades to the system as delivered by the vendor. The specific software experience required will be the following: - GeoAmps - Interfaces to SAP - Maintaining SSRS Reports - Interfaces with GIS Web Services - Familiarity with SQL Enterprise Server - Familiarity with ServiceNow or the ITIL Change Process (for system upgrades)   Required Skills: Experience using and operating GeoAmps software Required 1 Years Experience using or creating SSRS Reports Highly desired 1 Years Experience creating or maintaining web interfaces with systems such as SAP or GIS Highly desired 2 Years Experience using SQL Server Required 5 Years

Application Architect

Raleigh, NC
Contract
Job 26026: Application Architect   Employee works in the ACTS Technical Team. This role is responsible for working with the ACTS Modernization planning vendor to oversee application architecture activities including overall standards and processes for the current platforms and future platforms within the ACTS Modernization project and understanding the overall IT goals of the Information Technology Division. The Application Architect will also work with the Planning vendor to review and assist in the process of selecting an overall approach to system modernization for the ACTS system.  Employee reports to the APMO IT Portfolio Manager.    Essential Duties / Responsibilities: Assists in defining and maintaining application/architecture strategies and standards to leverage best practices in user interface design, Web services, and COTS application and mainframe programming interfaces required to meet the business needs for ACTS applications and services; Participates and contributes to ACTS Modernization Project technical team reporting activities and meetings; Works directly with the ACTS planning vendor to ensure application requirements are met and the vendors are providing documentation and knowledge to support project efforts; Understands the architecture standards, procedures, integrity, and integration of applications that interact with Child Support; Reviews proposed application solutions and assists planning vendor with technical, structural, and organizational designs and specifications; Participates in Proof of Concepts, high-level design, and explores solution alternatives and integration; Supports application design for recovery, high availability, performance, security, and maintenance; Researches, recommends, and understands the use of middleware to facilitate the portability and scalability of applications; Assists in the creation and maintenance of logical and physical application modeling and diagrams for CSS applications; Works with ACTS Technical teams on project assignments to gather and catalog technical documentation; Performs other related duties as assigned.   Supervisory Responsibilities/Direct Reports: No supervisory responsibility or direct reports.  Employee reports to IT Manager, Application Portfolio Manager. Employee may receive guidance from other Application Specialists and Technical Manager.   Difficulty of Work: Employee applies general agency guidelines in designing and maintaining system architectures for a variety of complex technology areas, using considerable judgment in selecting those techniques and procedures most pertinent.  Hardware and software problems faced are non-routine in nature and require in-depth analysis and application of advanced logic to reach a solution, which may be unique in the field.   Responsibility: Employee works with minimum supervision and makes many individual judgments in achieving general goals.  Work is reviewed for attainment of objectives and compliance with policy.  Employee’s contribution may have a significant impact on the practices of the ACTS application, and the decisions made by management.   Personal Work Relationships: Contacts are with information technology staff within and outside the agency and department for the purpose of facilitating communication of requirements and responsibilities for systems under development or evaluation. Employee is involved in cooperative problem solving in highly sensitive or disputed situations.   Required Skills: Architecture certifications in TOGAF, AWS, Google, Azure is preferred. Highly desired Prior experience with mainframe modernization is a preferred. Highly desired Advanced knowledge of Enterprise Architecture and current environments IBM COBOL, CICS, Telon for z/OS, and IBM BPM; Required 7 Years Advanced knowledge of application communications, connectivity and security Required Bachelor’s degree in engineering, information technology, or relevant experience Required Advanced knowledge of Agile framework and principals Required Advanced knowledge Atlassian ALM tool suites Required Ability to read and understand complicated technical documentation and perform logic analysis; Required Ability to apply theories, principles and methodologies to architectural design. Required

Salesforce App Developer

Durham, NC
Contract
Job 26023: Salesforce App Developer Our client requires the services of a technical specialist to enhance and maintain Salesforce Provider Portal for the Emergency Child Care Subsidy Program module within the North Carolina Families Accessing Services through Technology (NC FAST) application. This portal will be used by providers who are accepting and providing childcare services for children of essential workers. The Senior Salesforce Application Developer is responsible for the overall development and product management of the Salesforce Provider Portal.   Responsibilities include compiling requirements for the Salesforce application to enable varied business functions, managing risks and issues associated with design choices, supporting definition of user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules and Security), and identifying opportunities for application optimization, integration, redesign, or development. This role must exhibit the ability to design applications to support business processes and reporting requirements and be familiar with the Salesforce development environments and the options available to deploy applications and manage changes on the Lightning Platform. This role is also responsible for identifying production risks and areas for improvement, update and develop custom validations and/or code as needed based on business requirements, and support configuration updates to the Salesforce environment. The division is planning additional pandemic efforts for Emergency Child Care portal such as continuation of staff bonuses to teaching and non-teaching staff who are serving in childcare facilities during these pandemic times. Also, the division is planning a new initiative to pay staff salaries if they are sick or absent due to COVID and support substitute staff salaries. Division may also continue with school age family support process. In addition to the continuation of operations with Emergency Child Care portal, this position will explore options to increase usability of existing Subsidized Child care provider portal and support similar needs within the Child Welfare area in NC FAST to develop applications for new or extended functionality.   Skills: Salesforce Certified Platform App Builder Certification Required Salesforce Platform Developer 1 Certification Required Experience using Salesforce Platform Community, Service Cloud, and Gov Cloud Required 4 Years Experience with Salesforce Object Query Language (SOQL) and and Salesforce Object Search Language (SOSL) Required 4 Years Experience using Shield and Lightning Required 7 Years Experience with object-oriented languages such as Apex, Java, JavaScript, C#, and Ruby. Required 7 Years Experience with Model View Controller (MVC) architecture and component-based architecture Required 7 Years Experience with requirements analysis and business process design. Required 7 Years Experience with developing Lightning components (Both Aura and LWC) Required 3 Years Salesforce Certified Administrator certification. Required Salesforce Certified Service Cloud Consultant Certification. Required

Curam Build/Release Admin

Durham, NC
Contract
Job 26022: Curam Build/Release Admin   Our client requires the services of a contract resource to serve as a Build/Release Administrator for the North Carolina NCFAST Program to support the development and implementation of North Carolina Families Accessing Services through Technology (NC FAST). This position is responsible for performing tasks associated with the build and deploy processes for the NCFAST application by preparing and executing build scripts and troubleshooting build related issues for the program using Curam software tools and procedures as well as other tools and utilities. This position is the Architecture and Infrastructure Build/Release Team Lead, supporting tasks and activities for code release and builds for the Curam application supporting the NCFAST program. This position is responsible for build activities in 27 different test, development and production environments used by the program. This responsibility encompasses web layer configurations, Linus/AIX, Redhat Linux/CentOS and Windows operating systems, the IBM Websphere application configurations with clustering, IBM IHS Web servers, Oracle Database, and other related products. This position also performs functions and tasks associated with the design and development of the NCFAST application, including collaboration with the Architects, Developers, Operations and Maintenance Team and Database Administrators to ensure proper environment functionality and performance. This resource provides technical consultation to business partners, developers and architects, and seeks management approval and acceptance of any significant reconfigurations of the applications or the environments.   Skills: Knowledge and experience administering including deploying J2EE applications IBM WebSphere Application Server 7/8. Required 5 Years Knowledge and experience working with following operating systems: AIX, Linux, RedHat/CentOS, and Windows Server 2008. Required 5 Years Knowledge and experience in contemporary application hosting paradigms including, but not limited to, n-tier design, and reverse proxies. Required 5 Years Knowledge and experience in name and ip-based virtual hosts, and clustering/load-balancing technologies. Required 5 Years Knowledge and experience in J2EE-specific application hosting, including VM tuning, application tracing/debugging, and application deployment. Required 5 Years Knowledge and experience in container resource configuration (JDBC, JMS, et al), and security configuration. Required 5 Years Knowledge and experience with various J2EE application containers including, but not limited to, Tomcat, and WebSphere. Required 5 Years Knowledge and experience with Sun Java System Web Server, and JBoss. Required 5 Years Knowledge and experience with J2EE application building/deployment techniques and tools including, but not limited to Ant, Maven, Ivy etc Required 5 Years Experience with automation technologies for the related platforms (OS and Application) such as UNIX shell script, Perl, Jython, etc. Required 5 Years Knowledge of Curam software including recent experience with version 6 or higher. Highly desired 5 Years Hands on experience with Oracle 11g database, Oracle SQL, and PL SQL. Highly desired 5 Years Experience in network app/web app security concepts incl authentication/authorization protocols, transport encryption concepts (SSL/TLS), LDAP, etc. Highly desired 5 Years Knowledge and experience with hardware specs evaluation, platform sizing/ capacity planning to support an enterprise application hosting environment. Highly desired 5 Years Previous experience working with State government. Highly desired 5 Years Curam Certified Developer Required

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