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PASRR Level II Evaluator

Sidney, NE
Contract
Job 26150: PASRR Evaluators complete face-to-face, clinical assessments of individuals with mental illness and/or intellectual disability.  Assessments typically occur in nursing homes or hospital settings. Evaluators assess level of care needs and provide determinations and recommendations for ongoing care.  Assessments are completed with the use of our electronic system which supports the creation of all determinations and notifications for distribution to the applicable parties. Accountabilities Knowledge of Federal Regulation 42 CFR, Chapter 483. Knowledge of psychiatric disorders as defined by the most current Diagnostic and Statistical Manual in use in Nebraska. Knowledge of standards of practice related to determination of Level of Care. Knowledge of standards of practice related to mental health, intellectual and developmental disabilities, geriatrics, and other disorders typically requiring long term care services and supports. Knowledge and understanding of public sector services and supports. Computer proficiency in Microsoft Excel, Word and Outlook. Ability to determine a clinical diagnosis accounting for psychological and behavioral issues. Ability to utilize computer equipment and web based software to conduct work. Ability to interact with various office staff as needed to support necessary workflows. Ability to interact with healthcare professionals, patients, their families and other supports. Ability to communicate effectively to individuals and groups through spoken, written and electronic media. Ability to attend to detail, effectively prioritize and execute tasks in a timely manner. Assesses and analyzes psychological, emotional, behavioral and physical functioning. Develops level of care recommendations based upon clinical evaluations. Experience Minimum of 3 years’ experience in the assessment and/or diagnosis of individuals with mental/psychiatric disorders, including complex differential diagnoses that are related to substance use, medical conditions, cognitive issues, and dementia. Experience with geriatric population is preferred. Minimum of (1) year of experience in working with individuals with intellectual disability or related conditions. Qualifications Active unrestricted licensure in Nebraska in healthcare or related field, such as RN, LMHP, LIMHP, CMSW, LCSW, CSW, or Psychologist. Graduation from an accredited Diploma, Associates Degree or Bachelor’s Degree Program, Masters preferred. Knowledge, Skills, Abilities Medical record abstracting skills required.  Knowledge of the organization of medical records, medical terminology, and disease process required. Strong clinical assessment and critical thinking skills required. Excellent verbal and written communication skills required. Ability to work in a team environment.  Flexibility and strong organizational skills needed.  Must be proficient in Microsoft Office and internet/web navigation.

PASRR Level II Evaluator

Omaha, NE
Contract
Job 26149: PASRR Evaluators complete face-to-face, clinical assessments of individuals with mental illness and/or intellectual disability.  Assessments typically occur in nursing homes or hospital settings. Evaluators assess level of care needs and provide determinations and recommendations for ongoing care.  Assessments are completed with the use of our electronic system which supports the creation of all determinations and notifications for distribution to the applicable parties. Accountabilities Knowledge of Federal Regulation 42 CFR, Chapter 483. Knowledge of psychiatric disorders as defined by the most current Diagnostic and Statistical Manual in use in Nebraska. Knowledge of standards of practice related to determination of Level of Care. Knowledge of standards of practice related to mental health, intellectual and developmental disabilities, geriatrics, and other disorders typically requiring long term care services and supports. Knowledge and understanding of public sector services and supports. Computer proficiency in Microsoft Excel, Word and Outlook. Ability to determine a clinical diagnosis accounting for psychological and behavioral issues. Ability to utilize computer equipment and web based software to conduct work. Ability to interact with various office staff as needed to support necessary workflows. Ability to interact with healthcare professionals, patients, their families and other supports. Ability to communicate effectively to individuals and groups through spoken, written and electronic media. Ability to attend to detail, effectively prioritize and execute tasks in a timely manner. Assesses and analyzes psychological, emotional, behavioral and physical functioning. Develops level of care recommendations based upon clinical evaluations. Experience Minimum of 3 years’ experience in the assessment and/or diagnosis of individuals with mental/psychiatric disorders, including complex differential diagnoses that are related to substance use, medical conditions, cognitive issues, and dementia. Experience with geriatric population is preferred. Minimum of (1) year of experience in working with individuals with intellectual disability or related conditions. Qualifications Active unrestricted licensure in Nebraska in healthcare or related field, such as RN, LMHP, LIMHP, CMSW, LCSW, CSW, or Psychologist. Graduation from an accredited Diploma, Associates Degree or Bachelor’s Degree Program, Masters preferred. Knowledge, Skills, Abilities Medical record abstracting skills required.  Knowledge of the organization of medical records, medical terminology, and disease process required. Strong clinical assessment and critical thinking skills required. Excellent verbal and written communication skills required. Ability to work in a team environment.  Flexibility and strong organizational skills needed.  Must be proficient in Microsoft Office and internet/web navigation.

Customer Service/Call Center Representative

Glen Allen, VA
Contract
Job 26141: Duration: 1-year contract (Potential for conversion based on performance) Hours: 7:30 AM - 4:30 PM M-F. ***Recent graduates welcome. Must have a stable internet connection.   Description: This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. The individual will review circumstances and documentation related to claims based on Regulation E and related procedures. This role assists in the resolution of a qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast-paced, customer-oriented environment. Basic responsibilities entail but are not limited to: Review debit & ATM claims of fraud or dispute for potential charge-backs through the MasterCard process Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system Utilize investigation skills and document findings Gain extensive knowledge of Regulation E Become an expert in MasterCard chargeback rules Meet performance expectations related to productivity, effectiveness, and customer experience Contact customers via Amazon Connect regularly Assist customers, banking offices, and Customer Service with inquiries related to debit card claims Other duties as assigned Basic Qualifications: High School Diploma, GED, or Equivalent Certification At least 1-year experience performing case or phone work At least 1-year experience with Microsoft Office Products Experience with Google Products   Preferred Qualifications: At least 3 years post-high school education or Associate Degree At least 2 years experience performing case or phone work At least 2 years experience in a heavy customer contact environment  

Clinical Director

Omaha, NE
Contract
Job 26140: The Clinical Director will manage and oversee all program activities and compliance.  Responsibilities will include supervision of a team of licensed clinicians and administrative support staff to ensure accurate and quality outcomes. This position reports to the Executive Director and includes providing day-to-day oversight of the program’s completion of remote and onsite clinical assessments and determinations.  These assessments are provided throughout the state of Nebraska to individuals requiring nursing home level of care.   Responsibilities Directs program to ensure accurate evaluations through accurate clinical assessment of the patient, relevant records and collateral sources of individuals. Directs program to ensure accurate review completion by determining appropriate level of care based on the patient’s physical, behavioral, and psychological functioning. Effectively directs program through objectives and goals assigned for contract compliance. Monitor’s metrics and daily operations to ensure success. Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities. Responds to state inquiries regarding any assessment activities. Assists in budget review and analysis to ensure the financial success of the program. Understands and keeps up with current literature, regulations and research related to long term care, mental illness, intellectual disabilities, medical conditions and geriatrics. Provides training, technical assistance, and clinical support to staff, providers, and customers. Statewide training of nursing facility and hospital providers, state staff, and internal staff/field evaluators. Experience Minimum experience of five (5) years managing clinical teams and/or working with Medicaid, government health plans, or PASRR programs.   Qualifications Registered Nurse, licensed in the state of Nebraska, Licensed Clinical Social Worker, Licensed Clinical Psychologist, Nurse Practitioner or other qualified Licensed Mental Health Professional approved by state PASRR authority. Graduation from an accredited College with relevant Degree Program. Knowledge, Skills, Abilities Knowledge of Federal Regulation 42 CFR, Chapter 483 and state PASRR rule, 471 NAC 12. Knowledge of Medicaid programs with relevant experience navigating similar complex projects. Knowledge of psychiatric disorders as defined by the most current Diagnostic and Statistical Manual in use in Nebraska. Knowledge of standards of practice related to determination of Level of Care. Knowledge of standards of practice related to mental health, geriatric and other disorders typically requiring long term care placement. Knowledge and understanding of public sector services and supports. Computer proficiency in Microsoft Excel, Word, PowerPoint, Teams, and Outlook. Ability to determine a clinical diagnosis accounting for psychological and behavioral issues. Ability to utilize computer equipment and web based software to conduct work. Ability to interact with various office staff as needed to support necessary workflows. Ability to interact with healthcare professionals, patients, their families and other supports. Ability to communicate effectively to individuals and groups through spoken, written and electronic media. Ability to attend to detail, effectively prioritize and execute tasks in a timely manner. Assesses and analyzes psychological, emotional, behavioral and physical functioning. Develops level of care recommendations based upon clinical evaluations.

Administrative Assistant

Tallahassee, FL
Contract
Job 26126: is an administrative role where you will be responsible for supporting our clinical team by creating cases in our system, accurately entering data, scheduling onsite assessments, sending out faxes and letters, and providing technical assistance for nursing home and hospital staff. You will communicate with service providers, families, and our clinical team to facilitate the assessment process. Also responsible for resolving customer questions, escalating clinical calls or concerns and adhering to internal policies and procedures to meet productivity and quality standards. Accountabilities Develops and maintains working knowledge of internal policies, procedures and services (both departmental and operational). Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry. Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times. Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures. Interacts with providers, nursing homes, hospitals, individuals, families, or other program stakeholders. Schedules face-to-face and virtual assessments. Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party. Initiates files by collecting and entering demographic, provider and procedure information into the system. Serves as liaison between the clinicians and external providers. Maintains logs and documents disposition of incoming and outgoing calls. The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time Qualifications Bachelor’s or Associates degree from an accredited institution is preferred High School diploma or GED required Medical terminology course(s) helpful. Minimum of 2 years’ customer service experience in the healthcare industry Experience/Skills Ability to: Speak English and Spanish fluently enough to be clearly understood over the telephone. Use phone system effectively. Research and investigate. Follow confidentiality policies and procedures. Navigate and use electronic equipment and systems easily and proficiently. Multitask on a personal computer while conducting telephone conversations. Work in a fast-paced environment Remain calm and courteous when handling difficult calls and request Skills: Bilingual Spanish-English. Effective verbal and listening skills to provide courteous and professional customer service. Effective PC skills including, electronic mail, intranet and industry standard applications. Knowledge of Medical Terminology. Knowledge of Health insurance industry. Knowledge of Federal Regulation 42 CFR, Chapter 483 and 471 NAC 12.

Manager, Financial Systems

Norfolk, VA
Contract
Job 26120: Astyra is seeking a Manager, Financial Systems to ensure continuous availability, functionality, security, integrity, user training and documentation of its financial systems. Support multiple integrated financial applications. Promptly evaluates, prioritizes, and responds to support emergencies and requests. Identify/define Application problems by conferring directly with users and analysts to evaluate procedures, processes and the adequacy of the functionality. Development of solutions by preparing and evaluating alternative workflows and technical/functional requirements. Validation of results by testing programs and monitoring solution implementations to ensure requirements are met. Develop and maintain required interfaces that may be internal or external to the organization systems; troubleshoot mapping or technical issues that prevent complete and accurate transmission of interfaced data. Coordinate with analysts to conduct internal training in the proper utilization of software applications that support finance. Provide user aids and system specifications by writing and/or updating reference documentation. Provide recommendations on departmental needs for additional training, system enhancements, upgrades, etc. Ensures the integrity of the systems’ data. Ability to handle system security and user role profile management. Promote standardized utilization of the integrated financial applications across the entire user bases. Assists with data audits through the systems. Assists with or performs discrete projects as required. Ensures compliance with all security, safety and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concerns to Manager. Ensures public records and information are managed, maintained and disposed in accordance to the Library of Virginia retention and disposition schedules, and the Virginia Port Authority records management policies and procedures. All other duties as assigned. Minimum Qualifications Bachelor’s degree in Computer Science, Management Information Systems or substantially equivalent field for the purpose of the position. A degree in Accounting or similar field is acceptable, if work experience with financial systems is sufficient. Demonstrated experience with Application support of integrated financial applications. Demonstrated knowledge of core financial business processes, workflow and internal control concepts. Knowledge and use of SQL (Oracle) and PeopleCode. Broad technical skills with deep knowledge in application support and system development. Understanding of the business processes underlying the financial systems functionality. Demonstrated ability to identify, investigate and resolve technical system issues. Demonstrated knowledge of Systems LifeCycle Development methodologies and controls to prevent unauthorized code from being installed in the production environment. Strong oral and written communication skills, including presentation skills. Must be detail oriented and possess excellent organizational skills. Must be comfortable working in a dynamic environment and committed to meeting deadlines and creating and improving processes. Collaborate with technical and cross-functional teams. Demonstrated competence of personal productivity software such as Microsoft Office (Access, Excel, and Outlook) at least at an intermediate level. Lead or Supervisory experience with direct reports or team environment. Preferred Qualifications Maritime industry experience. Experience with PeopleSoft Financials and Supply Chain Management; participation in a PUM upgrade. Experience in a corporate accounting environment. Maintenance of certificates of expertise pertaining to related Applications. Experience with Crystal or Jasper reporting tools. Background in PeopleSoft and hands on configuration experience.

Product Owner Proxy

Research Triangle Park, NC
Contract
Job 26113: Product Owner Proxy   Our client requires the assistance of a contract resource to serve as the Product Owner Proxy in support of the Medicaid Transformation and Improved Beneficiary Experience initiatives for NC FAST Application Development Environment for NC Families Accessing Services through Technology (NC FAST).   This resource will be responsible as an agile product proxy owner for maximizing the value of the business products created by an agile development team. This individual will take on multiple roles, including business strategist, product designer, and customer liaison.   Responsibilities: Key responsibilities include understanding and articulating the business vision and the project scope. Communicating with all stakeholders and project team members to ensure the goals are clear and the scope is aligned with the business objectives. Managing the product backlog by creating and maintaining backlog visibility in order to prioritize user stories for implementation based on the overall plan and business objectives to ensure optimized performance and project outcomes and prioritizing needs by juggling the triangle of scope, budget, and schedule, assessing and adapting priorities according to the needs and objectives of the business. This role is also responsible for overseeing development as a key player in both the current and next iteration throughout each event, including planning, refinement, review, and support, anticipating client needs by developing a deep business knowledge to more effectively manage the development process, and acting as primary liaison using excellent verbal, written and presentation skills, in the role of primary communicator and link between business and project teams. This role is responsible to coordinate with Curam Business Analysts to finalize designs and approvals from product owner/ Business SMEs, and coordinate with the Curam Architect to ensure technical soundness of design approaches.   Tasks include ensuring User Stories reflect the needs of the project, prioritizing requirements/ User Stories based on dependencies, creating and maintaining the team backlog throughout the project's life cycle, working with scrum teams to prioritize their work, and serving as scrum master for Curam Business Analysts (designers) to prioritize their work.   Other tasks include ensuring that the Backlog always contains enough items to be developed, serving as liaison to Implementation team, representing end users to explain/clarify the requirements to the team and provide feedback on User Stories, writing User Stories, assisting testers with creation of test plans and test data, participates in the daily Scrums, Design Meetings, Sprint Planning Meetings, Sprint Reviews and coordinating with the county users during End-to-End testing/User Acceptance Testing.   This role must manage relationships with stakeholders as well as participate in and provide support to county user checkpoints and county workshops.   Required/Desired Skills: Curam V6 (or higher) Certification Highly desired Training and certification as a Scrum Product Owner Highly desired Experience in business application design/consulting including business strategist, product designer, and customer liaison in large web based systems. Required 5 Years Demonstrated leadership, analytical, and technical skills with the ability to lead a team and maintain positive working relationships Required 5 Years Excellent verbal and written communication skills to interact with all levels of staff to solve technical problems and communicate status extternally Required 5 Years Demonstrated experience as a team player Required 5 Years Experience working independently to meet deadlines and task effectively and efficiently. Required 5 Years Experience designing within the Curam software suite. Highly desired 5 Years Experience in business planning, human services program management, project management, and experience in multi-platform environments. Highly desired 5 Years Demonstrated knowledge of the NC FAST programs including policy, business application consulting and design experience in large web based systems Highly desired 5 Years Working knowledge and understanding of Medicaid programs Highly desired 3 Years Experience in NC State/City Government Highly desired 5 Years

Operations Lead/Developer Specialist

Wake, NC
Contract
Job 26105: Operations Lead/Developer   Our client is seeking a Operations Lead / Developer Specialist to perform work related to the enhancements and daily operations of Electronic Visit Verifications. This position is responsible for providing all round development and operational support for the architecture, design, develop, modification, testing, and implementation of the required changes to the Electronic Visit Verification (EVV) system, creating and validating input files and formats as per the data mapping artifacts, architecting output datasets and validating data based on the requirements; quality assurance of data and interaction with division/federal staff, vendors and stakeholders to resolve data quality issues and manage all data extracts based on the policies and standards. This position involves the ability to research and analyze complex healthcare data from variety of sources in order to evaluate, define, design, develop, test and implement technical solutions to produce accurate data extracts in the required file layout based on the Federal requirements. This position is also responsible for analyzing and data mapping utilizing data and information from data warehouse, Medicaid claims processing system (MMIS - Claims, Eligibility, provider etc, Encounter Processing system(PHP-Encounters), PBM (RX Claims) and other division data sources using various SAS Business Intelligence tools. This position will need to work with Division staff and other stakeholders to understand the requirements and providing technical support/guidance. Knowledge and ability for utilizing secured file transfer protocols/process compliant with the defined Federal standards.   Required/Desired Skills: Should have the capability to translate business requirements into technical solutions Required 5 Years Demonstrated proficiency working with databases - Oracle (11) ,MS Sql server etc. DB2 Required 5 Years Experience with Agile methodology and Scrum Required 5 Years Strong understanding of healthcare claims processing - Claims, Provider, Eligibility Highly desired Project Management Experience Required 5 Years Working knowledge of Medicaid and/or MMIS Highly desired Excellent verbal and written communication skills with the ability present to both technical and business audiences. Highly desired Proven experience delivering Business Intelligence solutions Desired

Network Analyst

Raleigh, NC
Contract
Job 26099: Network Analyst Determines network requirements by evaluating business strategies and requirements; researching information; studying architecture/platform; identifying integration issues   Responsibility for the integrity of network infrastructure Create/maintain/improve network support documentation and processes Provides management with network briefings to advise them of critical issues that may affect customer, or enterprise objectives Evaluates and recommends security products, services and/or procedures to enhance productivity and effectiveness Plans security systems by evaluating network and technologies; developing requirements for applications, local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related security and network devices Understand and familiarity with application security and common code review methods and standards Planning delivery of solutions; answering basic technical and procedural questions; recommending improved processes; working closely with team members Enhances network team accomplishments and competence by planning delivery of solutions; answering basic technical and procedural questions Work closely with 3-5 team members on 24x7x365 basis Participate in on-call rotation Plan, research and design robust network architectures for any IT projects Maintains security by monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training programs Ensures the infrastructure is properly monitored within set thresholds and that alerts regarding network outages are addressed in a timely manner Troubleshoot and repair network-related problems, system failures, switching/routing, etc Provide timely issue resolution by evaluating, tracking, escalating, managing all requests/problems reported Updates job knowledge by tracking and understanding emerging network practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Upgrades network systems by monitoring the infrastructure; identifying technology gaps; evaluating and implementing enhancements.   Knowledge Mid level technical experience in solving network issues involving IT environments, understanding and analyzing key issues in the following areas: developing network documentation, knowledge of the regulatory environment, change management procedures, Next generation firewall policy management, strong knowledge of network protocols, and network attack pathologies. Knowledge of third-party auditing and private/public cloud methodologies. Excellent working knowledge of general network principles, network administration processes and frameworks, metrics collections and reporting. Demonstrated ability to work according to quality processes and standards in IRS 1075 or NIST.   Skills Strong background in network infrastructure. Excellent organizational, interpersonal, time management, project management, written and oral communications skills. Recommended security certifications such as CISSP, CCNA. Abilities Required to be proficient in situational adaptability. Able to take an adapting approach and demeanor in real time to match the shifting demands of different situations. Highly desired to be proficient in the following abilities Decision Quality-Able to make good and timely decisions that keep the agency moving forward. Collaborates-Able to build partnerships and work collaboratively with others to meet shared objectives. Ensures Accountability-Ability to hold self and others accountable to meet commitments. Instills Trust-Ability to gain the confidence and trust of others through honesty, integrity, and authenticity. Nimble Learning-Ability to actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.   Skills: Experience developing network documentation, knowledge of the regulatory environment, change management procedures Required 2 Years Experience with next generation firewall policy management, strong knowledge of network protocols, and network attack pathologies. Required 2 Years Knowledge of third party auditing and private/public cloud methodologies. Required 2 Years Demonstrated ability to work according to quality processes and standards in IRS 1075 or NIST. Required 2 Years

Talent Acquisition Contractor

Richmond, VA
Contract
Job 26076: Astyra is seeking a Talent Acquisition Contractor to assist our client, Virginia Housing, for a 90 day project  With the desire to excel, this qualified professional will be responsible for handling the back-end aspects of the hiring process for full-time and temporary openings for multiple levels of positions for Virginia Housing.  Key Functions: Resume review Conduct phone interviews Check references Draft & post job ads Key Responsibilities: Coordinating and communicating with management to assess staffing needs Ability to pre-screen and maintain records of recruitment activities Consistently delivers qualified candidates Source and qualify potential candidates for technical aptitude and soft skills Prepare resume submissions to departments Coordinate and schedule interviews Gather feedback and de-brief candidates after interviews Negotiates benefits and closes the candidate Proactively works with assigned employees to place them into available opportunities as current assignment ends Understands market trends and emerging technologies   Skills and Qualifications: 1 year recruiting experience  Experience with Dayforce, preferred Prior experience in staff augmentation or consulting firm is desired Some experience with full cycle recruiting process is preferred Knowledge of current computer technologies, tools and acronyms Ability to work in a fast paced environment and able to respond quickly and deliver results under pressure Must display a high level of energy, integrity, honesty, and able to exercise sound judgment Ability to prioritize and handle multiple priorities, competing demands and deadlines Possess strong problem solving and analytical skills Must be extremely organized, flexible and creative Must have a strong work ethic and a dedicated team player Strong verbal/written communication skills and a professional phone presence Computer savvy with Microsoft Office applications BA/BS degree in Business or related field preferred or related experience  This position is full remote and a strong internet connection and quiet workspace is required.

Full Stack Python Developer

Richmond, VA
Contract
Job 26047: Full Stack Python Developer   Responsibilities: Responsible for the definition, design, construction, integration, testing, and support of reliable and reusable software solutions, addressing business opportunities. Includes systems analysis, creation of specifications, coding, testing, and implementation of application programs and data interfaces. Requires a previous domain of experience in applications development. Responsible for overall application design and architecture, including interfaces with other applications and systems. Assures that application designs are consistent with industry best practices application attributes (including scalability, availability, maintainability, and flexibility).   Oversight Coordinating others work while involved with multiple work streams   Top Skills: Will consider heavy Java PySpark JavaScript Jenkins   Related experience 5 + years prior application development experienced Demonstrated experience with large scale application integration efforts Have participated in more than 5 Agile projects Communication - Ability to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levels Ability to influence multiple levels on highly technical issues and challenges Demonstrated experience to influence and coordinate third parties and suppliers

Technical Architect

Durham, NC
Contract
Job 26038: Technical Architect Our client seeks a contractor resources to assist with development and implementation. The primary purpose of this role is to provide senior-level business and systems analysis, modeling, system architecture and programming for NC FAST application development and maintenance operations using Java programming technology.   This role will perform business and workflow process modeling, and business reengineering using Enterprise Framework Components. Duties include participation in project planning and estimating efforts; consultation and planning for specific modifications and enhancements to production applications/information systems; monitoring technical effort activities for adherence to schedules, milestones and deliverables; making recommendations to management on enterprise development practices, and tools; mentoring and training other organizational unit applications development staff in standard development practices, standards and tools; providing status and time reporting; monitoring efforts for quality assurance and adherence to state, departmental and divisional standards and procedures; and application/information system assessment and performance monitoring. This role requires an extensive level of business/business application knowledge, a specialized/advanced technical skill set, or extended experience in a specialized/advanced technical skill set and which can serve as a mentor in this area(s) to others. This resource is required to understand advanced database concepts. This position requires independent initiative and action in decision making, analysis, design, programming, and troubleshooting arenas. On call and extended hours may be required depending on client automation needs.   Required/Desired Skills: Experience working in the technical architecture field in enterprise software suite. Required 7 Years Experience in Oracle Databases and Utilities. Required 7 Years Experience in J2EE, JSP, Struts/Spring framework, eclipse, and Java Scripting Required 7 Years Experience in XML, WebSphere, Junit, Web Services, SOAP, JMS, WSDL and XML. Required 7 Years Experience in translating and communicating highly technical concepts to both technical personnel and non-IT business users. Required 7 Years Demonstrated ability to develop relationships/ partnerships with customer by responding to needs and exhibiting a sense of urgency. Required 7 Years Demonstrated ability to identify options independently, develop solutions, and take action when responding to customer needs. Required 7 Years Demonstrated ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required 7 Years Demonstrated skill in preparing implementation plans to multiple platforms. Required 7 Years Experience with programming techniques and languages (Object Oriented Design, IIS); Highly desired 5 Years Experience with React framework Highly desired 5 Years Experience with the Curam software suite of products. Highly desired 5 Years Experience in working with Application interfaces development and maintenance. Highly desired 5 Years

Senior Business Analyst

Raleigh, NC
Contract
Job 26037: Senior Business Analyst   Our client is seeking a short-term Senior Business Analyst / Technical Writer to support the business process analysis and requirement gathering towards procurement and implementation of the Incident Reporting Improvement System (IRIS) Replacement Project. RESPONSIBILITIES Conducts stakeholder analysis Conducts market research and analysis Identifying and documenting current and future state process workflows Creating User stories and acceptance criteria Develops Contextual diagrams, functional decompositions, and process workflows Develops the following documents business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams Gathers, develops, documents and validates business, functional and technical requirements Perform functional and integrated testing Prepare and maintain project documentation and artifacts including analysis, reports and user documentation Works with project managers, developers, and end users to ensure application designs meet business requirements Create and maintain Requirement Traceability matrix Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required UAT support, including developing test scenarios and cases Supporting required system go-live activities Build Business, stakeholder, solution and transition requirements Document gap analysis Authors and prepares meeting minutes to be distributed to a variety of audiences Authors user stories, test scripts, and other Agile deliverables Follows PMO PM and BA methodology documentation Attends all PMO meetings Employee will perform other related work as required Travels in the local Raleigh area to attend meetings   KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications Strong writing and communication skills and can build relationships with both their team members and clients Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors Ability to act independently with sound business judgment and thrive in environment with diverse communication styles Ability to prepare and present oral and written documents clearly and concisely Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs Possess a high-level understanding in the areas of application programming, database and system design Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines Understanding of Software Development Lifecycle (SDLC) concepts and process Knowledge of and experience with IT Service Management best practices and principles Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups Healthcare data reporting systems experience is required   Required/Desired Skills: Extensive knowledge of business system analysis techniques and testing methodologies Required 7 Years Demonstrated experience in gathering business requirements and development of business rules and process flow. Required 7 Years Proven experience with business process design, definition and/or re-design. Required 7 Years Experience with Business Analysis methodologies and problem solving Required 7 Years Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project Required 7 Years Excellent communication skills (both verbal and written) Required Experience in development of procurement related documents including RFP and evaluation criteria. Required 5 Years Demonstrable analytical skills and an attention to detail. Required Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. Required Experience working for State government Highly desired Healthcare related experience Highly desired 3 Years Knowledge Creating Context Diagram and Functional decomposition Required 5 Years

GIS Developer

Raleigh, NC
Contract
Job 26027: GIS Specialist   Our client would like to engage a technical specialist to assist in the rollout of the new ROWMS system for ROW management. This is a customized implementation of GeoAmps software and interfaces with SAP, GIS and SSRS. ***The candidate will be required to work onsite in Raleigh, NC. Some remote work may be allowed, but the candidate needs to work onsite or remotely from Raleigh, NC so that he/she can be onsite as required. ***The candidate will be required to come onsite the first day to collect equipment.   Responsibilities: The contractor will be responsible for assisting with day to day troubleshooting, help with interfaces to other systems, assisting users with questions on the software, consulting with the BSIP team, GIS team, DBAs and GeoAmps representatives to assist in maintaining the system, including assistance with upgrades to the system as delivered by the vendor. The specific software experience required will be the following: - GeoAmps - Interfaces to SAP - Maintaining SSRS Reports - Interfaces with GIS Web Services - Familiarity with SQL Enterprise Server - Familiarity with ServiceNow or the ITIL Change Process (for system upgrades)   Required Skills: Experience using and operating GeoAmps software Required 1 Years Experience using or creating SSRS Reports Highly desired 1 Years Experience creating or maintaining web interfaces with systems such as SAP or GIS Highly desired 2 Years Experience using SQL Server Required 5 Years

Application Architect

Raleigh, NC
Contract
Job 26026: Application Architect   Employee works in the ACTS Technical Team. This role is responsible for working with the ACTS Modernization planning vendor to oversee application architecture activities including overall standards and processes for the current platforms and future platforms within the ACTS Modernization project and understanding the overall IT goals of the Information Technology Division. The Application Architect will also work with the Planning vendor to review and assist in the process of selecting an overall approach to system modernization for the ACTS system.  Employee reports to the APMO IT Portfolio Manager.    Essential Duties / Responsibilities: Assists in defining and maintaining application/architecture strategies and standards to leverage best practices in user interface design, Web services, and COTS application and mainframe programming interfaces required to meet the business needs for ACTS applications and services; Participates and contributes to ACTS Modernization Project technical team reporting activities and meetings; Works directly with the ACTS planning vendor to ensure application requirements are met and the vendors are providing documentation and knowledge to support project efforts; Understands the architecture standards, procedures, integrity, and integration of applications that interact with Child Support; Reviews proposed application solutions and assists planning vendor with technical, structural, and organizational designs and specifications; Participates in Proof of Concepts, high-level design, and explores solution alternatives and integration; Supports application design for recovery, high availability, performance, security, and maintenance; Researches, recommends, and understands the use of middleware to facilitate the portability and scalability of applications; Assists in the creation and maintenance of logical and physical application modeling and diagrams for CSS applications; Works with ACTS Technical teams on project assignments to gather and catalog technical documentation; Performs other related duties as assigned.   Supervisory Responsibilities/Direct Reports: No supervisory responsibility or direct reports.  Employee reports to IT Manager, Application Portfolio Manager. Employee may receive guidance from other Application Specialists and Technical Manager.   Difficulty of Work: Employee applies general agency guidelines in designing and maintaining system architectures for a variety of complex technology areas, using considerable judgment in selecting those techniques and procedures most pertinent.  Hardware and software problems faced are non-routine in nature and require in-depth analysis and application of advanced logic to reach a solution, which may be unique in the field.   Responsibility: Employee works with minimum supervision and makes many individual judgments in achieving general goals.  Work is reviewed for attainment of objectives and compliance with policy.  Employee’s contribution may have a significant impact on the practices of the ACTS application, and the decisions made by management.   Personal Work Relationships: Contacts are with information technology staff within and outside the agency and department for the purpose of facilitating communication of requirements and responsibilities for systems under development or evaluation. Employee is involved in cooperative problem solving in highly sensitive or disputed situations.   Required Skills: Architecture certifications in TOGAF, AWS, Google, Azure is preferred. Highly desired Prior experience with mainframe modernization is a preferred. Highly desired Advanced knowledge of Enterprise Architecture and current environments IBM COBOL, CICS, Telon for z/OS, and IBM BPM; Required 7 Years Advanced knowledge of application communications, connectivity and security Required Bachelor’s degree in engineering, information technology, or relevant experience Required Advanced knowledge of Agile framework and principals Required Advanced knowledge Atlassian ALM tool suites Required Ability to read and understand complicated technical documentation and perform logic analysis; Required Ability to apply theories, principles and methodologies to architectural design. Required

Salesforce App Developer

Durham, NC
Contract
Job 26023: Salesforce App Developer Our client requires the services of a technical specialist to enhance and maintain Salesforce Provider Portal for the Emergency Child Care Subsidy Program module within the North Carolina Families Accessing Services through Technology (NC FAST) application. This portal will be used by providers who are accepting and providing childcare services for children of essential workers. The Senior Salesforce Application Developer is responsible for the overall development and product management of the Salesforce Provider Portal.   Responsibilities include compiling requirements for the Salesforce application to enable varied business functions, managing risks and issues associated with design choices, supporting definition of user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules and Security), and identifying opportunities for application optimization, integration, redesign, or development. This role must exhibit the ability to design applications to support business processes and reporting requirements and be familiar with the Salesforce development environments and the options available to deploy applications and manage changes on the Lightning Platform. This role is also responsible for identifying production risks and areas for improvement, update and develop custom validations and/or code as needed based on business requirements, and support configuration updates to the Salesforce environment. The division is planning additional pandemic efforts for Emergency Child Care portal such as continuation of staff bonuses to teaching and non-teaching staff who are serving in childcare facilities during these pandemic times. Also, the division is planning a new initiative to pay staff salaries if they are sick or absent due to COVID and support substitute staff salaries. Division may also continue with school age family support process. In addition to the continuation of operations with Emergency Child Care portal, this position will explore options to increase usability of existing Subsidized Child care provider portal and support similar needs within the Child Welfare area in NC FAST to develop applications for new or extended functionality.   Skills: Salesforce Certified Platform App Builder Certification Required Salesforce Platform Developer 1 Certification Required Experience using Salesforce Platform Community, Service Cloud, and Gov Cloud Required 4 Years Experience with Salesforce Object Query Language (SOQL) and and Salesforce Object Search Language (SOSL) Required 4 Years Experience using Shield and Lightning Required 7 Years Experience with object-oriented languages such as Apex, Java, JavaScript, C#, and Ruby. Required 7 Years Experience with Model View Controller (MVC) architecture and component-based architecture Required 7 Years Experience with requirements analysis and business process design. Required 7 Years Experience with developing Lightning components (Both Aura and LWC) Required 3 Years Salesforce Certified Administrator certification. Required Salesforce Certified Service Cloud Consultant Certification. Required

Curam Build/Release Admin

Durham, NC
Contract
Job 26022: Curam Build/Release Admin   Our client requires the services of a contract resource to serve as a Build/Release Administrator for the North Carolina NCFAST Program to support the development and implementation of North Carolina Families Accessing Services through Technology (NC FAST). This position is responsible for performing tasks associated with the build and deploy processes for the NCFAST application by preparing and executing build scripts and troubleshooting build related issues for the program using Curam software tools and procedures as well as other tools and utilities. This position is the Architecture and Infrastructure Build/Release Team Lead, supporting tasks and activities for code release and builds for the Curam application supporting the NCFAST program. This position is responsible for build activities in 27 different test, development and production environments used by the program. This responsibility encompasses web layer configurations, Linus/AIX, Redhat Linux/CentOS and Windows operating systems, the IBM Websphere application configurations with clustering, IBM IHS Web servers, Oracle Database, and other related products. This position also performs functions and tasks associated with the design and development of the NCFAST application, including collaboration with the Architects, Developers, Operations and Maintenance Team and Database Administrators to ensure proper environment functionality and performance. This resource provides technical consultation to business partners, developers and architects, and seeks management approval and acceptance of any significant reconfigurations of the applications or the environments.   Skills: Knowledge and experience administering including deploying J2EE applications IBM WebSphere Application Server 7/8. Required 5 Years Knowledge and experience working with following operating systems: AIX, Linux, RedHat/CentOS, and Windows Server 2008. Required 5 Years Knowledge and experience in contemporary application hosting paradigms including, but not limited to, n-tier design, and reverse proxies. Required 5 Years Knowledge and experience in name and ip-based virtual hosts, and clustering/load-balancing technologies. Required 5 Years Knowledge and experience in J2EE-specific application hosting, including VM tuning, application tracing/debugging, and application deployment. Required 5 Years Knowledge and experience in container resource configuration (JDBC, JMS, et al), and security configuration. Required 5 Years Knowledge and experience with various J2EE application containers including, but not limited to, Tomcat, and WebSphere. Required 5 Years Knowledge and experience with Sun Java System Web Server, and JBoss. Required 5 Years Knowledge and experience with J2EE application building/deployment techniques and tools including, but not limited to Ant, Maven, Ivy etc Required 5 Years Experience with automation technologies for the related platforms (OS and Application) such as UNIX shell script, Perl, Jython, etc. Required 5 Years Knowledge of Curam software including recent experience with version 6 or higher. Highly desired 5 Years Hands on experience with Oracle 11g database, Oracle SQL, and PL SQL. Highly desired 5 Years Experience in network app/web app security concepts incl authentication/authorization protocols, transport encryption concepts (SSL/TLS), LDAP, etc. Highly desired 5 Years Knowledge and experience with hardware specs evaluation, platform sizing/ capacity planning to support an enterprise application hosting environment. Highly desired 5 Years Previous experience working with State government. Highly desired 5 Years Curam Certified Developer Required

Curam Database Administrator

Durham, NC
Contract
Job 26021: Curam Database Administrator Our client requires a Senior Cúram Applications DBA on the Oracle Database Platform to support the development and implementation for the North Carolina NCFAST Program to support the development and implementation of North Carolina Families Accessing Services through Technology (NC FAST). This position is responsible for performing tasks associated with the Leading the management of the Cúram application schema, design, and extensions within the database, in development, test and production environments. This position is the Architecture and Infrastructure Database Team Lead, supporting tasks and activities for code release and builds for the NCFAST program. This position provides database technical support, tuning, and application administration and consulting on database management strategy. Serving in a primary role in the creation of database migration plans, this position provides support for Oracle Database, Oracle Dataguard, and Oracle Enterprise Manager in a Linux/AIX and Golden Gate environment. This position serves as the Primary Role in the creation of Database migration plans and is involved in the development of procedures for managing database structures ensuring compliance with security and operating standards. The Database Team Lead duties also includes: Managing the Document Repository FileNet, working with developers to define data requirements/designs, performing backup and recovery, monitoring database performance, reorganizing database structures, creation and modification of test and production data schemas.   Skills: Demonstrable skills with Cúram Software and database schema Required 5 Years Demonstrable skills with Oracle or DB2 database software Required 5 Years Experience configuring, monitoring, tuning, and performing backup and restore for Oracle database servers Required 5 Years Experience authoingr code in SQL, PL/SQL and Unix/Linux Required 5 Years Proficiency in one or more shell scripting languages Required 5 Years Experience in a Cúram software development environment in a Cúram DBA role Required 5 Years Ability to work cooperatively in a team environment to establish and maintain effective working relationships Required Experience planning and coordinating the work of others Required 5 Years Experience with advanced security and SQL replication Required 5 Years Knowledge of and experience with Oracle 19c and JIRA Highly desired 5 Years Experience leading and managing Database Teams Required 5 Years???????

Training Content Developer

Durham, NC
Contract
Job 26019: Training Content Developer   Important Note: Statewide travel up to 25% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days. NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. Our client seeks contract resources to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). The primary purpose of NC FAST Training Developer is to analyze the NC FAST system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support NC FAST implementation. This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer social services programs that are managed through the NC FAST system.   Skills: Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Highly desired 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 3 Years Experience in designing and delivering computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience Required 3 Years Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar. Required 3 Years Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Experience evaluating student progress and making recommendations for continued training participation curriculum and . Required 3 Years Experienceproviding feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension. Required 3 Years Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration. Required 3 Years Knowledge of and experience with NC FAST and Child Welfare Programs in NC Highly desired 1 Years???????

Data Scientist

Raleigh, NC
Contract
Job 26018: Data Scientist ***This position will work remotely for the duration of the engagement. The candidate will have to come onsite the first day to collect equipment. The Data Scientist will work in collaboration with the client’s business and IT people to create insight from data. The work will require solving complex problems by turning vast amounts of data into business insights through data exploration, data modeling, and advanced analytics including machine learning and AI. The candidate should have a strong foundation in analytics, mathematical modeling, computer science, and math - coupled with a strong business sense. They will proactively ingest information from various sources and analyze it to create a better understanding about how the business is performing. Furthermore, the Data Scientist models and builds AI tools that automate certain processes within the organization. The solutions produced will be implemented to execute upon the organization’s mission statement. Responsibilities Develop an understanding of business objectives and obstacles, create solutions based on advanced analytics, and draw implications for model development. Combine, explore, and draw insights from data, often from large and complex data assets from different parts of the organization. Identify and interpret trends and patterns in complex data sets to enable the business to take data-driven decisions. Design and build descriptive, predictive, or prescriptive models, utilizing optimization, simulation, and machine learning techniques. Prototype and pilot new solutions and help ‘productize’ those valuable solutions that can have impact across the organization Guide and coach other colleagues to help solve data/technical problems at an operational level, and in methodologies to help improve development processes. Help non-technical staff understand technical answers/solutions.   Skills: Good understanding of analytics Required 3 Years Strong communication skills, orally and in writing Required 3 Years Extract and present information from complex datasets Required 3 Years Understanding of business requirements and generate insights Required 3 Years Demonstrated experience in building mathematical and advanced analytics models, validate, and work with them Required 3 Years Ability to validate and follow up on results Required 3 Years Explain complex topics tailored to the audience’s level of technical understanding Required 3 Years Establish priorities with clear goals and responsibilities to achieve a high level of performance. Required 3 Years Work in an agile and iterative manner on solving problems Required 3 Years Evaluate different options proactively and ability to solve problems in an innovative way. Required 3 Years Develop new solutions or combine existing methods to create new approaches Required 3 Years

Application Tester

Harrisburg, PA
Contract
Job 26017: Application Tester The Tester is a member of a team which plans, constructs, and executes product tests, system tests, unit tests, load tests, volume tests, network tests as well as works with others for release control processes. The more experienced Tester manages, plans, constructs, and executes tests and integrates with release control process. The applications testing specialist ensures the highest possible quality in software releases into production by managing testing functions and the test environment. This work will be accomplished by working with the QA Lead, and by assisting in the definition and development of processes to improve the software development and release process. The applications testing team lead will work with the Business Relationship Manager and the Solutions Manager and their teams to coordinate cross development groups and activities of the JNET and PCCD applications and services. JNET/PCCD’s testing methodologies and experience will be utilized within this role to establish standards based on industry best practices.   Specific Products In addition to the general products for all team members, this position also required to have additional knowledge of the following software products: Team Foundation Server Microsoft Test Manager Soap UI- Ready API Load UI/Load testing skills SQL Server Mongo DB LDAP Microsoft SQL Reporting Services SAP – Business Objects Web Intelligence SAP – Business Objects Crystal Reports SAP – Business Objects Dashboard Power BI   Role Description: Provide technical and project leadership for all testing and quality assurance tasks. Maintain testing schedule and testing environment inventory. Coordinate functional, integration, regression, load/performance, and user acceptance testing within the JNET Test environment for all software and hardware to be released into production. Manage testers’ responsibilities: Work closely with the Quality Assurance Lead to coordinate the testing of various configurations with the JNET environments to ensure the integrity of JNET as it expands its scope and breadth. Construct and maintain all test cases, test data scripts, and test diagrams. Monitor project progress as it relates to testing by participating as a member of Applications team. Work with project management office and project leads to ensure that project requirements are stated and testable. Develop and deploy quality assurance standards and processes in support of application development. Develop and implement JNET testing standards and processes. Perform tests on software according to test plans. Perform automated load and performance tests, when applicable, according to test plans. Develop automated test scripts, when applicable, including coding of complex scripts. Assist in coordinating user acceptance tests and in keeping test environments active for these tests. Prepare reports on test results. Ensure completion of all assigned tasks on or before the assigned tasks due dates. Provide honest, thoughtful, timely, and reasonable work and time estimates. Provide honest, regular, accurate, and timely statuses for all assigned tasks and work. Identify all tasks you cannot complete or meet assigned dates and clearly communicate them to the Project Manager(s) and your QA Lead. Clearly, effectively and frequently communicate with the Project Manager(s) and your Functional Manager for all assign work tasks. Meet all of your Functional Manager or Lead’s expectations regarding the quantity and quality of your work. Work cooperatively with all JNET teams and team members Actively participate in all assigned project and team meetings. If you cannot attend a Team Meeting, inform your Project Manager(s) and QA Lead in advance. Arrive at meetings on or before the scheduled start time. Be prepared for all assigned agenda items in meetings. Read materials provided in advance of meetings and be prepared to provide input, ask questions, and make recommendations. Develop, modify and complete all reporting and timesheets in a timely manner. Resolve all issues in a timely manner. Develop, update and maintain a desk manual to facilitate detailed transition of work. Provide knowledge transfer to designated Commonwealth staff or other contracted staff. Provide mentoring and training to other staff as assigned. Perform additional duties as assigned. Reviews and understands the Test Team work plan. Assists in managing and directing Test Team processes. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Test and/or Application Teams. Develops contingency plans as necessary. Researches problems before approaching the Team Lead or Test Team Lead for assistance. Assists or guides Testers as needed. Develops understanding of system business requirements supported by the Test team Assists Application Teams to plan and execute component and assembly tests. Participates in assembly or product test execution as required. Defines product test plans and criteria for acceptance. Develops, updates, and maintains testing standards and procedures. Resolves testing process questions / issues. Assists in the planning, creation, and control of the test environments. Conducts inspections; resolve issues. Coordinates and executes assembly or product tests with the Test Team, Application Team and the Program Manager. Assists Team Lead or Test Team Lead in monitoring estimated-time-to-complete (ETC) and actuals for assigned tasks. Works with Test Team members to enhance their testing skills and build technical and Updates and tests release installation procedures. Generally aware of new developments in industry and processes and ability to apply to work as appropriate. Determines time estimates and schedule for work efforts. Defines and utilizes entry / exit criteria for testing. Schedules the design of structured walk-throughs or inspections; resolve issues. Works with users to ensure that solutions meet business requirements. Anticipates and resolves issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks, and action items. Creates test models for product test and release control (plans, data, and scripts). Conducts structured walk-throughs Executes assembly or product tests. Meets time estimates for assigned tasks. Communicates accurate and useful status updates. Follows quality standards. Able to work in a team environment Completes assigned tasks. Strong communication skills; both written and spoken   Skills: Software testing experience Required 4 Years Bachelor’s Degree in Computer Sciences or related business field, or equivalent experience. Required 4 Years Design, development, implementation and support of complex business applications software. Required 3 Years Experience in formal web and/or messaging oriented middleware testing. Required 2 Years Experience in automated/load testing tools. Required 3 Years ITIL Foundation Certified Required 2 Years Ability to grasp technical concepts quickly and ability to translate project requirements into possible error conditions/testing scenarios. Desired In-depth technical knowledge and proficiency in: XML, PKI, Private Key Infrastructure, Systems Development Lifecycle, Service Oriented Architecture, Desired JavaScript, OO Development Language Experience, Primary: Java,Net, or Other OO languages, C++, Java Enterprise Edition (Java EE) Desired Excellent organizational skills. Desired Proven ability to interact at all levels of the organization. Desired Excellent verbal and written communications skills. Desired ???????

Sr. COBOL Developer

Raleigh, NC
Contract
Job 26013: Sr. COBOL Developer   Our client is seeking a Senior Level Developer/Programmer for the State Automated Driver License System development team. ***The candidate will be required to work onsite in Raleigh, NC. Some remote work may be allowed, but the candidate needs to work onsite or remotely from Raleigh, NC so that they can be onsite as required. Our client is seeking a Senior Level Developer/Programmer for the SADLS development team. This position is for Hearings Fees Phase 2 project. This is a senior level position that will be responsible work on all phases of the project but not limited to coding, testing etc. The position requires thorough knowledge of COBOL, CICS and DB2. The position also requires thorough knowledge of batch jobs utilizing JCL, Zeke and Endevor. The position requires the ability to handle the implementation of small to medium scale technical efforts and the ability to complete detailed technical documentation. The developer must also be able to effectively communicate, in verbal and written form, consult with the clients and other resources and resolve technical problems. This position also requires the developer to be self-motivated, able to manage multiple tasks, and can resolve or escalate issues to management in a timely fashion.   Skills: Experienced in application analysis, design and system integration with COBOL, CICS, VSAM, and DB2 Required 10 Years Experienced in utilizing systems development life cycle processes including analysis, requirement solicitation, and documentation Required 10 Years Experienced with complex user needs through discussion with customers and conveying technical information to clients Highly desired 7 Years Experienced in complex business functions that are described through use cases and user stories Desired 5 Years Excellent interpersonal, organizational and presentation skills Required 7 Years Proven experience multitasking and completing work in a timely fashion Highly desired 7 Years Utilized Visual Studio and DevOps tools Nice to have 1 Years CICS Web Services Desired 2 Years Developed and implemented .NET applications Nice to have 1 Years

Database Developer

Raleigh, NC
Contract
Job 26012: Database Developer   **This position will be 100% remote. If the candidate is local they can come onsite to collect the equipment. Otherwise, if the candidate isn't local the manager will ship the equipment. Our client is hiring for a seasoned contract Database Developer to work with key stakeholders and contributors to develop and document changes to the Extra Credit Grant database, which is comprised of a SQL Server database and MS Access front-end application. The assignment will be up to 12 months in duration. The Database Developer will have the following primary responsibilities: Work with client-side resources, key stakeholders, and contributors to identify and plan the scope of work associated with understanding, developing and documenting changes to database applications. Develop and implement the required database changes, including but not limited to data loads, batch jobs, reporting, and data validations. Work with key stakeholders to test changes, including performance testing. Develop a project schedule for the total scope of work. Communicate project information, issues, or status to the Agency through various methods including written reports and presentations. Ensure that issues are resolved in a timely manner.   In performing these responsibilities, the developer is expected to apply application programming best practices.   Skills: Demonstrated in-depth analytical skills, ability to gather requirements, and the ability to develop and configure database applications and tools. Required 5 Years Demonstrated in-depth experience with relational database systems, MS Access, and SQL Server databases. Required 5 Years Demonstrated in-depth experience with application programming, database development, system design, and data exchanges in client-server environments. Required 5 Years Demonstrated in-depth experience with Microsoft Visual Basic, creating database queries, analyzing technical solutions, and data modeling. Required 5 Years Knowledge of programming languages such as SQL, Python, Javascript, CSS, HTML, and PHP. Highly desired 3 Years Ability to make determinations based on facts, identify problems, report potential problems, and assess options proactively. Required 5 Years Knowledge of Systems Development Life Cycle methodologies and the tools and techniques used in all phases. Required 3 Years Ability to establish and maintain effective, positive, and productive working relationships with peers, superiors, subordinates, and customers. Required 5 Years Knowledge of best practices for secure applications development. Required 5 Years Skills in facilitation, problem solving, and conflict management. Required 5 Years Strong verbal and written communications skills with the ability to communicate across functional areas. Required 5 Years

IT Support Specialist

Wilmington, NC
Contract
Job 26008: IT Support Specialist   Our client seeks an experienced, highly motivated individual to serve as an IT Support Specialist to provide support for production information technology including hardware/software configuration and support of all information technology components. This contractor will work on-site in and around New Hanover County, NC office or as need across the state. IT Support Specialist Participate in end-of-life refresh of PC/laptops. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc. Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the NCAOC's IT department. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Assist in moves and relocations of judicial facilities, including courthouses and other office locations. Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.   Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Overnight travel to locations across the state as required. This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls. Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components. Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions. Skills: Active Directory Desired 3 Years Office 2013/2016/O365 Required 3 Years TN3270 Highly desired 3 Years Wireless Access Points Highly desired 3 Years Imaging and installing PC/laptops Required 3 Years Printer troubleshooting Required 3 Years  

IT Support Specialist

Raleigh, NC
Contract
Job 26007: IT Support Specialist   Our client seeks an experienced, highly motivated individual to serve as an IT Support Specialist to provide support for production information technology including hardware/software configuration and support of all information technology components. This contractor will work on-site in and around Wake County, NC office or as need across the state. IT Support Specialist Participate in end-of-life refresh of PC/laptops. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc. Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the client's IT department. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Assist in moves and relocations of judicial facilities, including courthouses and other office locations. Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.   Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Overnight travel to locations across the state as required. This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls. Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components. Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions. Skills: Active Directory Desired 3 Years Office 2013/2016/O365 Required 3 Years TN3270 Highly desired 3 Years Wireless Access Points Highly desired 3 Years Imaging and installing PC/laptops Required 3 Years Printer troubleshooting Required 3 Years

Curam Business Analyst

Durham, NC
Contract
Job 26001: Curam Business Analyst   Our client requires the assistance of a contract resource to serve as a Curam Business Analyst for the North Carolina NCFAST Program to support the development and implementation of North Carolina Families Accessing Services through Technology (NC FAST).   This position will be responsible for managing IBM Cúram business analysis work or projects with distinct deliverables to a solution.   Tasks include identifying and documenting business processes, issues, value levers, metrics, and capabilities; identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Cúram Business Application Suite; and utilizing knowledge of the Cúram software product to: conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing.   Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks.   Skills: Ablity to independently understand business requirements and develop solutions using the Cúram software suite. Required 6 Years Business Knowledge of Medicaid, Child Care programs Required 6 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 6 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 6 Years Ability to develop relationships/partnerships with customers by responding to needs in timely manner Required 6 Years Understand Cúram Case Management functionality and associated business processes of a Social Services organization. Required 6 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 6 Years Very strong experience in leading business requirement grooming session, writing user stories and acceptance criteria. Required 5 Years Thorough knowledge/experience with SDLC processes (Agile – Scrum, Kanban) Required 6 Years Local to NC candidate Highly desired Curam V6 Certification Required Experience with problem identification and integration of technical skills to resolve issues. Required 6 Years

Help Desk Analyst

Durham, NC
Contract
Job 26000: Help Desk Analyst   Our client requires the services of an Application/Production Support Help Desk Analyst to assist with production support analysis and resolution of NC FAST provider issues. This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role.   This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists.   Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.   Skills: Experience and knowledge of browser-based applications. Required 3 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience working in a Application/Production Support based (not hardware) help desk environment. Required 3 Years Working knowledge of social services and subsidized Child Care / Providers. Desired 3 Years Broad knowledge of the NC FAST application and functionality. Desired 3 Years Experience writing and running SQL queries. Highly desired 5 Years Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required  

IT Business Analyst

Raleigh, NC
Contract
Job 25987: IT Business Analyst   Our client is seeking an IT Business Analysts to support the business process analysis and requirements gathering to ensure effective implementation of Technology systems supporting the Medicaid Enterprise Systems. The support will involve the development and documentation regarding various Departmental Information Technology systems for the primary business functions for Medicaid. This documentation will support a wide range of objectives that include user guides, CMS certification, enterprise architecture and procurement. While some of this documentation will be highly technical, most of the documentation must be written for consumption by both technical and non-technical audiences. A key function of this role will be the collection of technical specifications that must consolidated into cohesive documentation that is both accurate and easy to understand.   Responsibilities: Collect documentation requirements from business and technical staff. Collaborate with technical staff to consolidate and interpret technical information. Plan, design, research, write and edit a range of documents including; user guides, manuals, statements of work, training materials, policies, proposals, etc. Edit written documentation from IT staff to create unified and consistent documentation. Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation. Coordinate and meet with various teams, vendors, and stakeholders to support the gathering, analysis and finalization of information that will be used for associated documentation. Identify and document business processes and data flows Identify and document detailed business requirements related to the business processes Document gap analysis, and assist with the development of project artifacts including test plans Support the development of the procurement documents including the RFP Coordinate necessary meetings to determine business requirements   Additional tasks are documenting the requirements traceability and participating in user acceptance testing. Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.   Skills: Experience working in a fast-paced (preferably Agile) IT environment Required 7 Years Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel Required 7 Years Experience documenting communications, minutes, agendas, and presentations for stakeholder groups Required 7 Years Experience documenting system documentation, requirements, and release notes Required 7 Years Experience documenting status reports, standard operating procedures (SOP), policies and procedures, CMS documentation related to MMIS Certification Desired 7 Years Jira, SharePoint, Visio Required 7 Years Experience working in Medicaid, Health IT, Health Insurance environment Highly desired 7 Years State Government experience Nice to have 7 Years Excellent communication skills, both verbal and written Required 7 Years

County Liaison

Research Triangle Park, NC
Contract
Job 25979: County Readiness Liaison NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. Our client seeks contract resources to provide on-site support for county users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to effectively assist counties with change management.   This role will guide new users in correct navigation and entering of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system.   The County Readiness Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services. ** Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the states protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.**   Skills: Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on NC child welfare law, policy, and procedures Required 3 Years Demonstrated working knowledge of relevant information associated with child welfare practice, policy, law, and rules Required 3 Years Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Desired 2 Years Ability to think analytically and engage in active problem-solving. Required 3 Years Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years

eLearning Training Developer

Research Triangle Park, NC
Contract
Job 25972: eLearning Training Developer   Important Note: Statewide travel up to 25% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days. NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. Our client seeks contract resources to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). The primary purpose of NC FAST Training Developer is to analyze the NC FAST system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support NC FAST implementation. This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer social services programs that are managed through the NC FAST system.   Skills: Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Highly desired 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 3 Years Experience in designing and delivering computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience Required 3 Years Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar. Required 3 Years Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Experience evaluating student progress and making recommendations for continued training participation curriculum and . Required 3 Years Experienceproviding feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension. Required 3 Years Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration. Required 3 Years Knowledge of and experience with NC FAST and the Medicaid Program in NC Highly desired 2 Years

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