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IT Support Specialist

Wilmington, NC
Contract
Job 26008: IT Support Specialist   Our client seeks an experienced, highly motivated individual to serve as an IT Support Specialist to provide support for production information technology including hardware/software configuration and support of all information technology components. This contractor will work on-site in and around New Hanover County, NC office or as need across the state. IT Support Specialist Participate in end-of-life refresh of PC/laptops. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc. Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the NCAOC's IT department. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Assist in moves and relocations of judicial facilities, including courthouses and other office locations. Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.   Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Overnight travel to locations across the state as required. This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls. Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components. Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions. Skills: Active Directory Desired 3 Years Office 2013/2016/O365 Required 3 Years TN3270 Highly desired 3 Years Wireless Access Points Highly desired 3 Years Imaging and installing PC/laptops Required 3 Years Printer troubleshooting Required 3 Years  

IT Support Specialist

Raleigh, NC
Contract
Job 26007: IT Support Specialist   Our client seeks an experienced, highly motivated individual to serve as an IT Support Specialist to provide support for production information technology including hardware/software configuration and support of all information technology components. This contractor will work on-site in and around Wake County, NC office or as need across the state. IT Support Specialist Participate in end-of-life refresh of PC/laptops. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc. Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the client's IT department. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Assist in moves and relocations of judicial facilities, including courthouses and other office locations. Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.   Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Overnight travel to locations across the state as required. This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls. Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components. Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions. Skills: Active Directory Desired 3 Years Office 2013/2016/O365 Required 3 Years TN3270 Highly desired 3 Years Wireless Access Points Highly desired 3 Years Imaging and installing PC/laptops Required 3 Years Printer troubleshooting Required 3 Years

Sr. Business Analyst

Richmond, VA
Contract
Job 26005: Sr. Business Analyst   Our client is seeking an experience Business Analyst.   Skills: Independent worker who can own and complete stand-alone sub-projects with little direct supervision, to a high quality standard. Required 5 Years   Strong experience/expertise in Lean Management and Business Process Management - as a minimum a Lean 6 Sigma Yellow Belt certification Required 5 Years Strong skills in data analysis and data presentation techniques Required 5 Years   Analyzing functional/non-functional system requirements. Required 5 Years Strong problem investigation skillset Required 5 Years   Worked on Requirements for Web based systems Required 5 Years Excellent meeting facilitation skills and techniques’ including experience in developing and delivering training curriculums Required 5 Years   Strong team working skills - ability to successfully interact in a small team environment Required 5 Years Willingness and experience doing high quality, detailed, independent, "down-in-the-weeds" process/procedure development work Required 5 Years   Extensive experience in a consulting BA role Required 5 Years Agile experience (since project works in sprints and talks EPICs, Features, and Stories); JIRA experience is preferred. Desired 5 Years

Desktop Support Specialist

Fredericksburg, VA
Contract
Job 26004: Desktop Support Specialist ABOUT THE ROLE: This is a technical position in IT Support Services (ITSS) providing computer hardware and software support to the UMW community by configuring, upgrading, and repairing university-owned computers, including desktop and laptops (PC and Mac), printers, mobile devices, software packages, etc. The individual configures personal computers to access the university wired and wireless networks. This position provides in-person, phone-based, or remote support to users following established university and departmental procedures. This position performs duties located on any UMW campus or affiliated entity. They will be responsible for configuring and installing all University-owned systems following all established policies and procedures. Also will install software on University-owned equipment, adhering to licensing restrictions and UMW policy. Will be required to work independently with limited supervision to complete all tasks. 3-5 years of required experience with: Demonstrated skills in the troubleshooting and repair of desktop computers, printers and peripherals. A positive customer-service philosophy. Good documentation and communication skills. Considerable experience supporting user technical issues with various computing hardware, software and peripherals including troubleshooting, repairing, installing, upgrading and networking. Experience connecting devices to wired and wireless networks, Microsoft AD environments. Experience with Windows and/or Mac operating systems.   Preferred: A+, Network+, Dell, Apple, Crestron or other technical certification(s). Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment. Demonstrated ability to work effectively as part of a team and individually.   If offered the role: The technician is also required to follow the client’s COVID-19 mitigation policy, MMDC (Monitor, Mask, Distance, Clean).   Skills: Exp supporting user tech issues w/various computing HW, SW and peripherals including troubleshooting, repairing, installing, upgrading, & networking Required 4 Years Experience connecting devices to wired and wireless networks, w/in Microsoft AD environments. Required 4 Years Experience with Windows and/or Mac operating systems Required 4 Years A+, Network+, Dell, Apple, Crestron or other technical certification(s) Highly desired 4 Years Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment Highly desired 4 Years Demonstrated ability to work effectively as part of a team and individually Highly desired 4 Years

.NET Developer

Harrisburg, PA
Contract
Job 26002: .NET Developer   Our client is seeking an experienced Microsoft .NET Developer with proven experience in SQL, C#, ASP.NET, MVC, .NET CORE, ADO.NET and Entity Framework.   This candidate is responsible for designing, coding, and modifying existing websites and web applications for various program areas within the Agency.  The developer will provide support for existing systems and work closely with customers and software architects to design solutions that satisfy both business and technical requirements while employing best practices.    The candidate should be able to design and create database tables and structures, database views, functions, and stored procedures, while maintaining data quality and security.    Skills: Development of Information Technology Solutions (7 years) Visual Studio 17 or newer (7 years) Microsoft SQL 2012 or newer (7 years) C#, VB.Net, ASP.NET 3.5 or new with MVC (7 years) UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, jQuery) (3 years) Entity Framework (3 years) .NET CORE (2 years) Azure DevOps (2 years) Ability to work in an Agile Development Environment Ability to communicate affectively and meet with business users to gather requirements. Familiar with SQL Server Reporting Services (SSRS)

Curam Business Analyst

Durham, NC
Contract
Job 26001: Curam Business Analyst   Our client requires the assistance of a contract resource to serve as a Curam Business Analyst for the North Carolina NCFAST Program to support the development and implementation of North Carolina Families Accessing Services through Technology (NC FAST).   This position will be responsible for managing IBM Cúram business analysis work or projects with distinct deliverables to a solution.   Tasks include identifying and documenting business processes, issues, value levers, metrics, and capabilities; identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Cúram Business Application Suite; and utilizing knowledge of the Cúram software product to: conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing.   Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks.   Skills: Ablity to independently understand business requirements and develop solutions using the Cúram software suite. Required 6 Years Business Knowledge of Medicaid, Child Care programs Required 6 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 6 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 6 Years Ability to develop relationships/partnerships with customers by responding to needs in timely manner Required 6 Years Understand Cúram Case Management functionality and associated business processes of a Social Services organization. Required 6 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 6 Years Very strong experience in leading business requirement grooming session, writing user stories and acceptance criteria. Required 5 Years Thorough knowledge/experience with SDLC processes (Agile – Scrum, Kanban) Required 6 Years Local to NC candidate Highly desired Curam V6 Certification Required Experience with problem identification and integration of technical skills to resolve issues. Required 6 Years

Help Desk Analyst

Durham, NC
Contract
Job 26000: Help Desk Analyst   Our client requires the services of an Application/Production Support Help Desk Analyst to assist with production support analysis and resolution of NC FAST provider issues. This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role.   This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists.   Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.   Skills: Experience and knowledge of browser-based applications. Required 3 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience working in a Application/Production Support based (not hardware) help desk environment. Required 3 Years Working knowledge of social services and subsidized Child Care / Providers. Desired 3 Years Broad knowledge of the NC FAST application and functionality. Desired 3 Years Experience writing and running SQL queries. Highly desired 5 Years Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required  

Data Management Analyst

Chandler, AZ
Contract
Job 25995: Data Management Analyst 3 Description: Supports business analysts and developers on project teams as they document their data requirements and establish thorough specifications. Conducts facilitation sessions to gather requirements. Builds logical models. Works with database administrators to build the physical model and overall data architecture. Reviews and reports on project metrics to benchmark effectiveness. Works closely with database administrators and developers to ensure that business models are accurately implemented in application systems. Provides education on the naming and modeling standards; assists with modeling specific constructs. Reviews project models to ensure adherence to standards. Ensures data quality alignment. Works on and across multiple projects to ensure consistency in naming conventions and promotes the sharing and reuse of data across applications and business areas. Ensures that data analysis goals are met. Contributes to data management internal projects as well as the upgrading of standards and best practice guidelines. Works to develop and maintain metrics reporting architecture, source data and reporting methods.   Experience with: MS Office MS Access is a must including VBA, 5+ years’ experience with MS Access preferred MS SQL Server a must SQL scripting a must Stored Procedures & UDF a plus Basic Qualifications: Minimum Education / Experience: 3 Years with Bachelors; 1 Year with Masters Opportunity to work remotely with proven secure & adequete  connectivity. 

Administrative Specialist

Glen Allen, VA
Contract
Job 25994: Astyra is looking for an Administrative Specialist to assist our client with an on-going project. We are looking for someone with professionalism, who is a team orientated worker and has strong math and analytical skills.  Essential Functions: Take/make provider calls for scheduling, provider questions and password requests. Be able to properly triage those calls if needed.  Ability to independently research for provider contact information if needed. Draft and prepare letters for scheduling. Maintain electronic case/audit tracking Excel database and client’s separate tracking system. Prepare, maintain and update case/audit electronic binders in specialized software. Process project documentation requests, to include initiating requests with client and stakeholders.  Requests are both electronic and hard copy mailing. Manage multiple e-mail proxy accounts to which providers submit data and ensure the data is processed timely and accurately. Learn quickly how to be a proficient user in multiple systems, including databases, web portals, and electronic work paper files. Perform general office duties such as scanning/copying documents, preparing mailings, ordering supplies, maintaining records management. Distribute daily correspondence such as phone calls, mail, email, and faxes. Prepare various documents which may include reports, memos, letters, and responses to correspondence, surveys, spreadsheets and presentations. Maintain security of and confidentiality of all protected health information. Additional responsibilities as assigned.   Requirements: High School diploma or GED required; Bachelor’s degree preferred 2 years’ experience in office environment Strong proficiency with Microsoft Office software tools, specifically Excel Be able to develop proficient working in various computer programs Possess strong data entry and typing skills Be well organized with a high degree of accuracy and attention to detail Independent thinker/self-driven, have the ability to apply knowledge learned to new situations Possess ability to quality review own work Possess strong analytical and problem solving skills Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally Must be a team player who works well with a group Ability to work with minimal supervision while fulfilling all obligations Strong math and customer service skills

IT Business Analyst

Raleigh, NC
Contract
Job 25987: IT Business Analyst   Our client is seeking an IT Business Analysts to support the business process analysis and requirements gathering to ensure effective implementation of Technology systems supporting the Medicaid Enterprise Systems. The support will involve the development and documentation regarding various Departmental Information Technology systems for the primary business functions for Medicaid. This documentation will support a wide range of objectives that include user guides, CMS certification, enterprise architecture and procurement. While some of this documentation will be highly technical, most of the documentation must be written for consumption by both technical and non-technical audiences. A key function of this role will be the collection of technical specifications that must consolidated into cohesive documentation that is both accurate and easy to understand.   Responsibilities: Collect documentation requirements from business and technical staff. Collaborate with technical staff to consolidate and interpret technical information. Plan, design, research, write and edit a range of documents including; user guides, manuals, statements of work, training materials, policies, proposals, etc. Edit written documentation from IT staff to create unified and consistent documentation. Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation. Coordinate and meet with various teams, vendors, and stakeholders to support the gathering, analysis and finalization of information that will be used for associated documentation. Identify and document business processes and data flows Identify and document detailed business requirements related to the business processes Document gap analysis, and assist with the development of project artifacts including test plans Support the development of the procurement documents including the RFP Coordinate necessary meetings to determine business requirements   Additional tasks are documenting the requirements traceability and participating in user acceptance testing. Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.   Skills: Experience working in a fast-paced (preferably Agile) IT environment Required 7 Years Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel Required 7 Years Experience documenting communications, minutes, agendas, and presentations for stakeholder groups Required 7 Years Experience documenting system documentation, requirements, and release notes Required 7 Years Experience documenting status reports, standard operating procedures (SOP), policies and procedures, CMS documentation related to MMIS Certification Desired 7 Years Jira, SharePoint, Visio Required 7 Years Experience working in Medicaid, Health IT, Health Insurance environment Highly desired 7 Years State Government experience Nice to have 7 Years Excellent communication skills, both verbal and written Required 7 Years

Sr. Tableau Specialist

Raleigh, NC
Contract
Job 25978: Sr. Tableau Specialist   The ideal candidate for the Tableau Specialist position within will have extensive experience with Tableau development, administration, and adoption.   Candidate should have advanced skills connecting to various data sources and types, preparing data, and developing well-designed and effective dashboards in Tableau Desktop and Prep. And have experience managing schedules, structuring projects, and administering user access and roles in Tableau Server. Candidate must be comfortable collaborating with business partners to define and document requirements, proposing design and analytical solutions, and assuring adoption and use of dashboards and reports. The candidate should have experience developing guidelines, templates, and best practices to assist other analysts and business partners with their own Tableau work. The candidate should have excellent communications skills and be comfortable presenting and teaching to a variety of audiences. Candidate should combine technical skills in Tableau with an understanding of business/healthcare processes and oversight. Must be able to interact with business partners to identify needs and solutions, have the skills to deliver it, and a team-focus to ensure effective deployment and use.   Skills: Advanced ability to identify and translate business requirements into technical and informational solutions Required 5 Years Strong SAS or SQL experience including joining multiple tables to extract data in a large, complex, and normalized data warehouse. Required 3 Years Strong ability to effectively diagnose, isolate, and resolve complex problems pertaining to data and its infrastructure. Required 5 Years Advanced Tableau experience developing sophisticated dashboards and visualizations. Required 5 Years Strong Tableau site administrator skills related to scheduling, folder/project management, user access, and dashboard performance. Required 3 Years Desirable to have experience working with health care,especially Medicaid, claims data and information. Desired 3 Years Hands on ETL tool experience Desired 3 Years

Curam Developer

Research Triangle Park, NC
Contract
Job 25973: Curam Developer   Our client seeks a contractor resource to assist with the development and implementation of NC Families Accessing Services through Technology (NC FAST) using Curam Software. This resource will have significant delivery responsibilities as part of NC FAST development, and will act as the point of contact on site for development-related questions and issues that arise which cannot be addressed by a technical consultant. They will work closely with Senior Technical Consultants on design and development issues, and may act in the role of senior technical developer. Duties include but are not limited to: leading functional and detailed requirement development, code development, Joint Application Development (JAD) sessions, functional and detailed design, and life cycle management for the implementation of NC FAST. Areas of focus will include business and workflow process modeling, and business reengineering using Curam. These activities will involve the use of COTS Curam Enterprise Framework Components, Curam Intelligent Evidence Gathering (IEG2), Curam Express Rules for Triage (CERT), Oracle, use of XML technology in Curam, Curam Evidence Framework, Subversion, and WebSphere. Responsibilities also include reporting statuses to the NC FAST Project Manager, and adhering to DHHS policies and procedures.   Skills: Curam V6 ( or higher) Certified Developer Required Social enterprise management experience. Required 5 Years Experience as a Curam Developer with experience in the full life cycle of requirements through functional design and testing. Required 5 Years Experience in development with both the Curam Enterprise Framework and Curam Solution Modules. Required 5 Years Experience in problem identification and integration of technical skills to address and solve issues. Required 5 Years Experience with translating and communicating highly technical concepts to both technical personnel and non-IT business users. Required 5 Years Experience with creating and writing technical documents using MS Office products, Visio, Word, Excel, and PowerPoint. Required 5 Years Ability to develop relationships/partnerships with customer by responding to needs and exhibiting a sense of urgency, independently identify options. Required Ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required Experience using the Curam Enterprise Framework Components, Curam Intelligent Evidence Gathering (IEG2), Curam Express Rules for Triage (CERT). Required 5 Years Experience using Oracle and Subversion. Required 5 Years Technical knowledge in the following specialized areas of web application system analysis and programming: Java, J2SE, J2EE, XML, and XSL. Required 5 Years Techical knowledge in Eclipse, HTML, Cascading Style Sheets, and Web Services standards (SOAP and WSDL). Required 5 Years Experience with Oracle database platforms and tools. Highly desired 3 Years Experience with JavaScript and IBM Websphere. Highly desired 3 Years Experience with North Carolina IT functions/State Government IT functions.. Highly desired 2 Years Experience with Agile (Scrum, Kanban, and/or SAFe) development. Required 3 Years Experience using Salesforce. Highly desired 2 Years Experience with Cloud SaaS and PaaS. Highly desired 2 Years Experience with React framework. Highly desired 2 Years Experience with RedHat OpenShift. Highly desired 2 Years Experience with Shift Left Automation. Highly desired 2 Years Experience in a DevOps culture Highly desired 2 Years

eLearning Training Developer

Research Triangle Park, NC
Contract
Job 25972: eLearning Training Developer   Important Note: Statewide travel up to 25% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days. NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. Our client seeks contract resources to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). The primary purpose of NC FAST Training Developer is to analyze the NC FAST system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support NC FAST implementation. This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer social services programs that are managed through the NC FAST system.   Skills: Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Highly desired 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 3 Years Experience in designing and delivering computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience Required 3 Years Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar. Required 3 Years Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Experience evaluating student progress and making recommendations for continued training participation curriculum and . Required 3 Years Experienceproviding feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension. Required 3 Years Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration. Required 3 Years Knowledge of and experience with NC FAST and the Medicaid Program in NC Highly desired 2 Years

Implementation Project Manager

Raleigh, NC
Contract
Job 25971: Implementation Project Manager   The Implementation Project Manager (IPM) will be responsible for leading the efforts associated with procurement, design, development and implementation of modular IT systems. The IPM will be accountable for the outputs required to ensure the impact of new or upgraded IT systems is effectively managed to support the delivery of desired business and technology outcomes. The role will work with the business change and process improvement teams to support and guide them through the required steps. The IPM will monitor, track, schedule, document, assess quality, and articulate the way changes affect the users on a day-to-day basis and ensure that thorough testing of systems and scenarios occurs throughout the implementation. This role will also support the federal certification exercise and associated planning processes. ITSM knowledge and working in a multi-vendor matrixed resource environment are paramount as well. This resource may interface with Division Leadership and Subject Matter Experts (SME) as required to complete the work. This role is focused on managing and monitoring integration efforts and compliance. Participation in drafting procurement documentation, Request for Proposals (RFPs) is key aspect. Interface with business stakeholders will occur daily.   Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 5 Years Ability to provide project management support and manage the day-to-day vendor and contract activities to ensure desired outcomes Required 5 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Highly desired 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 5 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Extensive knowledge of test management principles and best practices Required 5 Years Has specific Medicaid Program, MMIS Replacement, Heath Information Technology (HIT), or HIE projects Highly desired 5 Years

IT Product Manager

Raleigh, NC
Contract
Job 25969: IT Product Manager   The IT Product Manager will serve as a member of the Medicaid Enterprise System (MES) Program providing IT product management within the MES portfolio. This position will champion our departments key strategies with the goal of creating the opportunity for healthier outcomes for our citizens through clinical and technological innovation. This position is responsible for providing independent product oversight for Medicaid products. This oversight may include development and monitoring of the Medicaid Managed Care product strategies, while collaborating with other divisions and external stakeholders to develop and implement targeted strategies to streamline processes. This position will create user stories, technology roadmaps and customer research in relation to Medicaid initiatives and strategic goals. The IT Product Manager represents business functions within NC Medicaid and partners with IT to ensure delivery of relevant and impactful software and solutions. This position will interact with the NC Medicaid Business Information Analytics Office, Data Office, Information Technology Division, Privacy and Security Office, Policy Office, General Counsel, Office of Procurement, Contracts and Grants, among others.   Responsibilities: Leads and direct cross-functional activities that provide effective oversight of Medicaid Programs. Manages direct and hybrid reporting relationships and staff, sets priorities, establishes accountabilities, and defines roles/responsibilities to secure necessary resources not under direct supervision, while maintaining peak levels of performance and compliance. Collaborates and develops workgroups around product deliverables with Product Owners, Business Leads, Technical Leads and Management. In-depth knowledge and understanding of products across functions and business segments in healthcare that meet departmental goals. Directing the conception, development and implementation of new product initiatives, including current product enhancements. Provides feedback and input to senior level decision-makers to develop long-range strategic alternatives for product solutions. Communicate project goals and timelines, next steps and results to team members, project managers and the executive team. Through a variety of communication/meeting methods, determines the customers needs, leads product discovery and translates these into detailed and actionable requirements for the MES PMU. Able to assess emerging products and partners to measure and address their potential value or risk to the department, as well as make recommendations on which new technologies to invest in or leverage. Provide in-person, conference calls, or virtual trainings on product knowledge, usage and implementation. Use database queries to analyze performance indicators, evaluate survey data, define successful criteria for testing and product acceptance. Fluently discuss the financial and/or operational benefits associated with proposed product capabilities. Ensures compliance with all applicable policies and procedures. Manages the product lifecycle from conception through implementation. Performs other duties as assigned.   In addition, the IT Product Manager (ITPDM) is responsible for the successful development of IT systems in support of the Medicaid program. The ITPDM will expressly engage with the business owners to develop the strategy behind how each MES module will support the business requirements definition and will own the translation and specification of all functional requirements. The ITPDM will work integrally with MES IT Program Managers and the MES Systems Integrator to manage the launch of features and systems. The ITPDM will evaluate and analyze work done by Medicaid SMEs, Business and Technical Leads, Data Leads, Engineers, and Architects to ensure the business requested capability, implemented design, and delivered functionality is successful and useful to the stakeholders. Medicaid/Health Care and or Managed Care experience is highly desired and will be preferred.   Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Proven track record of launching successful user-focused products preferably in the enterprise, analytics or healthcare space. Required 7 Years Previous experience creating business use cases, requirements, and process maps/data flows. Required 7 Years Experience working in a combination of business analysis, product management, project management and/or software application development. Required 7 Years Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex in Required 7 Years Proven experience and working knowledge of agile development methodologies, environment and tools. Highly desired 7 Years Experience using or implementing Cloud technologies IaaS, PaaS, SaaS. Highly desired 7 Years Experience handling HIPAA and PII data. Required 7 Years 7+ years of experience in product management in a healthcare or government setting Highly desired 7 Years Managed Care knowledge or experience Highly desired 7 Years MITA knowledge or experience Highly desired 7 Years Medicaid Program knowledge or related HealthCare Information System experience Required 7 Years

Process Assistant II

Richmond, VA
Contract
Job 25968: Duration: 6-month contract Local Candidates Only   Description: Ability to manage multiple activities and resources. Strong oral and written communication skills. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Top Skills Needed: Proficient personal computer skills Customer service; analytical/problem-solving Ability to multi-task; teamwork; adaptability Education Requirements: High school diploma required; college degree preferred

Customer Account Specialist I

Norfolk , VA
Contract
Job 25961: Duration: 1-year Contract (Potential of full-time hire) Hours: 8/hr per day There will be a 3 step training program provided: 6-9 Months Looking for a long term resource that wants to progress in their career. Description: This position is for an Inbound Contact Center. They will be required to aid customers with technical assistance, payment, commercial calls, etc. While participating in the Customer Account Management development program, and through practical field experiences, this role utilizes limited electric distribution knowledge and business skills to provide premier service to the company's residential customers. Demonstrates excellent customer service skills and represents the central point of contact for basic to complex residential inquiries, such as high bill inquiries. Coordinates integrate and manage company processes on customers' behalf. With the necessary guidance and direction of senior colleagues and management, supports manages and advises customers on electric service attributes including desired service characteristics, equipment, rate application, associated programs, and costs. Provides improved electric service reliability by responding to customer operational needs. Coordinates available company support/assistance to resolve customer inquiries. Performs billing reconciliation by analyzing, reconciling, and resolving customer or company billing disputes and receives guidance and direction as necessary. Provides detailed explanation/applications of electric rates to customers. Provides assistance in resolving electric power quality deficiencies. Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage. Perform other duties as requested or assigned. Top 3 Required Skills (experience, abilities) 1) Must have customer-facing experience (in person or phone): 2 years or more 2) Must have strong computer skills (Microsoft office, video conferencing, etc.) 3) Must have STRONG interpersonal communication skills with customers, supervisors, peers. 4) Must be able to multi-task between activities and screens during customer interactions. Ideal Background: Ordering Centers, Servers, Sales Associates, Collection Agency Representatives, etc. Nice to Haves: Bi-lingual is wonderful, but not required. Experience working with the public where the customer experience. Preferred Education Level: Associates degree or higher

Customer Account Specialist I

Richmond, VA
Contract
Job 25960: Duration: 1-year Contract (Potential of full-time hire) Hours: 8/hr per day There will be a 3 step training program provided: 6-9 Months Looking for a long term resource that wants to progress in their career. Description: This position is for an Inbound Contact Center. They will be required to aid customers with technical assistance, payment, commercial calls, etc. While participating in the Customer Account Management development program, and through practical field experiences, this role utilizes limited electric distribution knowledge and business skills to provide premier service to the company's residential customers. Demonstrates excellent customer service skills and represents the central point of contact for basic to complex residential inquiries, such as high bill inquiries. Coordinates integrate and manage company processes on customers' behalf. With the necessary guidance and direction of senior colleagues and management, supports manages and advises customers on electric service attributes including desired service characteristics, equipment, rate application, associated programs, and costs. Provides improved electric service reliability by responding to customer operational needs. Coordinates available company support/assistance to resolve customer inquiries. Performs billing reconciliation by analyzing, reconciling, and resolving customer or company billing disputes and receives guidance and direction as necessary. Provides detailed explanation/applications of electric rates to customers. Provides assistance in resolving electric power quality deficiencies. Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage. Perform other duties as requested or assigned. Top 3 Required Skills (experience, abilities) 1) Must have customer-facing experience (in person or phone): 2 years or more 2) Must have strong computer skills (Microsoft office, video conferencing, etc.) 3) Must have STRONG interpersonal communication skills with customers, supervisors, peers. 4) Must be able to multi-task between activities and screens during customer interactions. Ideal Background: Ordering Centers, Servers, Sales Associates, Collection Agency Representatives, etc. Nice to Haves: Bi-lingual is wonderful, but not required. Experience working with the public where the customer experience. Preferred Education Level: Associates degree or higher

Sr. Tableau Specialist

Raleigh, NC
Contract
Job 25957: Tableau Specialist   The ideal candidate for the Tableau Specialist position will have extensive experience with Tableau development, administration, and adoption. Candidate should have advanced skills connecting to various data sources and types, preparing data, and developing well-designed and effective dashboards in Tableau Desktop and Prep. And have experience managing schedules, structuring projects, and administering user access and roles in Tableau Server. Candidate must be comfortable collaborating with business partners to define and document requirements, proposing design and analytical solutions, and assuring adoption and use of dashboards and reports. The candidate should have experience developing guidelines, templates, and best practices to assist other analysts and business partners with their own Tableau work. The candidate should have excellent communications skills and be comfortable presenting and teaching to a variety of audiences. Candidate should combine technical skills in Tableau with an understanding of business/healthcare processes and oversight. Must be able to interact with business partners to identify needs and solutions, have the skills to deliver it, and a team-focus to ensure effective deployment and use.   Skills: Advanced ability to identify and translate business requirements into technical and informational solutions Required 5 Years Strong SAS or SQL experience including joining multiple tables to extract data in a large, complex, and normalized data warehouse. Required 3 Years Strong ability to effectively diagnose, isolate, and resolve complex problems pertaining to data and its infrastructure. Required 5 Years Advanced Tableau experience developing sophisticated dashboards and visualizations. Required 5 Years Strong Tableau Server administrator skills related to scheduling, folder/project management, user access, and dashboard performance. Required 3 Years Desirable to have experience working with health care,especially Medicaid, claims data and information. Desired 3 Years Hands on ETL tool experience Desired 3 Years

Help Desk Analyst

Muncy, PA
Contract
Job 25949: Help Desk Analyst Job Duties: Imaging and deploying Computers. Familiar with Microsoft SCCM to image Computers for production use. Ability to climb stairs and carry Computers to be deployed.   Helpdesk Support: Answering the phone and remotely assisting users, using Dameware Remote to connect to the user and provide support. Familiar with Windows OS and Microsoft Office to assist users in daily operations and troubleshooting of common PC issues. Familiar on how to access various devices remotely to provide support; IE Copiers, Computers, Servers, Control Devices. Familiar with Active Directory to assign user rights and access to share drives.   Inventory & Surplus Ability to navigate web based inventory and surplus system (Service Now).   Server Maintenance Familiar with Windows Server to maintain user accounts and file access Ability to manage a print server by adding and removing printers from the server. Minimum Requirement of Associates Degree in any Information Technology field.   Skills: Experience in providing Tier 1 & Tier 2 Support Required 5 Years Experience with imaging and deploying computers Required 3 Years Experience with Microsoft SCCM Required 3 Years Experience with Windows OS and Microsoft Office Required 3 Years Experience with remote access to provide support users Required 3 Years Experience with Active Directory Required 3 Years Experience with ServiceNow Required 3 Years Experience managing user accounts on Windows Server Required 3 Years Experience managing print servers. Required 3 Years Ability to climb stairs and carry computer equipment. Required Associates Degree in any Information Technology field. Required

Cloud Database Administrator

Richmond, VA
Contract
Job 25933: Cloud Database Administrator   Our client is in need of a Cloud Database Administrator to assist in moving their database infrastructure to the Oracle cloud. They are NOT looking for an Oracle DBA, but someone with Cloud based exp, doing the above. This Cloud based exp must be clearly reflected on their resume to be considered. Required Knowledge/Skills and Experience: Substantial experience as a Database Administrator in an Oracle 12 on Oracle Linux environment. Experience configuring and maintaining a VM DB system via DBaaS in Oracle Cloud Infrastructure (OCI). Experience applying and troubleshooting patches to an Oracle 12 database through OCI and DBCLI. Experience configuring database backups to Object Storage. Experience performing database Lift & Shift migration to OCI. Familiarity with OCI compartments, VCN, Computes, DB systems and IAM policies in OCI. Experience configuring and maintaining Oracle 12 WebLogic Application Server, OHS & ORDS on an OCI compute instance. Experience applying and troubleshooting patches to an Oracle 12 WebLogic Application Server. Experience managing an Oracle Forms and Reports environment, including moving Oracle Forms and Reports into production. Familiarity with using Oracle Enterprise Manager to manage an Oracle installation. Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure;   DAY TO DAY Perform Oracle patching to both Oracle database and WebLogic servers Monitoring daily database backups Manage, configure, and troubleshoot Oracle WebLogic Application Server Move Oracle Forms and Reports to production Refresh or migrate data from the production database to the test or development databases Working with Developers for project development Monitor and respond to Oracle Enterprise Manager Alerts   Skills: Experience configuring and maintaining a VM DB system via DBaaS in Oracle Cloud Infrastructure (OCI) Required 5 Years Substantial experience as a Database Administrator in an Oracle 12 on Oracle Linux environment. Required 5 Years Experience applying and troubleshooting patches to an Oracle 12 database through OCI and DBCLI. Required 5 Years Experience configuring database backups to Object Storage. Required 5 Years Experience performing database Lift & Shift migration to OCI. Required 5 Years Familiarity with OCI compartments, VCN, Computes, DB systems and IAM policies in OCI. Required 5 Years Experience configuring and maintaining Oracle 12 WebLogic Application Server, OHS & ORDS on an OCI compute instance. Required 5 Years Experience applying and troubleshooting patches to an Oracle 12 WebLogic Application Server. Required 5 Years Experience configuring and maintaining Oracle 12 WebLogic Application Server, OHS & ORDS on an OCI compute instance Required 5 Years Experience applying and troubleshooting patches to an Oracle 12 WebLogic Application Server. Required 5 Years Familiarity with using Oracle Enterprise Manager to manage an Oracle installation. Required 5 Years Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification Required 5 Years

Business Performance Analyst

Richmond, VA
Contract
Job 25926: Learning Management System Admin Our client is seeking someone with at least 3 years’ experience as a Learning Management System administrator. Experience with SuccessFactors is a plus. Strong planning, organizational, and project management skills with the ability to facilitate and/or work on multiple project teams simultaneously. Ability to exercise independent judgment and decision-making. Effective analytical skills. Strong computer skills. Excellent oral and written communication skills. This role provides functional and technical support for Human Resources applications and technology. Working as part of a team, the role will be responsible for the administration, configuration and maintenance of SuccessFactors (SF) and SAP, including primary support for the SF Learning module. Primary Job Responsibilities: Oversees and updates LMS/Learning to support policy and process changes Serves as a 'super user' and administrator of HR LMS/Learning system Acts as SucessFactors Learning system administrator and works with stakeholders to maintain and/or troubleshoot functional issues and reports Ensures data integrity for all HR LMS Learning system Partners with internal customers on HR LMS/Learning and functionality Maintains relationships with and builds consensus among team and stakeholders Develops, documents and communicates best practices to systems power users Provides production support for SuccessFactors and SAP HR including, but not limited to, researching and resolving issues, unexpected results or process flaws Continuously evaluates content development tools to maintain a consistent technology strategy and set of tools for the creation of eLearning materials across the enterprise Proficient in LMS content publishing standards, tools and technologies, e.g. SCORM, AICC, xAPI, HTML5, Articulate 360, Adobe Captivate Develops best practices for content development, publishing and uploading Troubleshoots any content publishing, uploading or delivery issues Edits, publishes, uploads, sets up and assigns training for the company Reviews and tests any new content development tools and technologies Coordinates integration of vendor developed training with SF Learning by working with internal and technical contacts Provides metrics and reports as needed

Senior Software Developer

Raleigh, NC
Contract
Job 25924: Senior Software Developer Job Description: The Senior Software Developer will be part of a team to implement a software solution for the voter and elections software modernization project. The candidate must have excellent written and spoken communication skills to provide technical and complex information to management and stakeholders as well as other IT staff, be able to work within a team and independently, follow guidelines and standards as set forth by agency IT, and ensure technical quality of deliverables. Application Software Development: The candidate will participate in the modernization project for voter and elections software. The product will be a web application(s) with a front end written with Angular in mind and the middleware/backend written in .Net Core; entity framework will be used in relation to DB connectivity. Tasks may include any of the following: providing potential design suggestions, developing clean solutions, executing functional and unit testing, and writing test scenarios. The candidate must ensure their work is safeguarded, well documented, and ready to deploy, via the software change management tool. The candidate will acquire technical assistance from the group leader in developing the solution and to assure quality of work and adherence to intradepartmental coding standards. The candidate will also fulfill responsibilities for ad hoc remediation of field software issues as identified and tracked by the IT bug/incident tracking application. This may include releasing software patches, data cleanup, and/or coordinating with the infrastructure side of IT for hardware/network issues. Application Software Research: The candidate may be required to (1) perform research by investigating, prototyping and testing, and (2) document new software development technologies that could benefit the team and/or project. Application Software Documentation: The candidate will be required to provide documentation, per IT development policy, of developed or modified software. The documentation will be used to complement the existing collection and ensure it is kept up to date.   Skills: Experience in C# with .NET Core Required 5 Years Experience in Angular Required 5 Years Experience in JavaScript Required 5 Years Experience in HTML5 Required 5 Years Experience in CSS3 Required 5 Years Experience in bootstrap Required 5 Years Experience working with JSON objects and communicating via RESTful webservices Highly desired 5 Years Experience in Front End Development by developing responsive website UI design to handle users of different devices and browsers Highly desired 5 Years Experience with Entity Framework and SQL Highly desired 5 Years  

PC Workstation Specialist

Harrisburg, PA
Contract
Job 25923: PC Workstation Specialist Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Essential Responsibilities Monitor incident queues for issues and take ownership and assist customers as required Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.   Skills: Deploying PCs and providing support to end users in a large enterprise environment (1,000 PCs +). Required 3 Years Develop, test, maintain PC images. Required 3 Years Experience supporting PCs in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PCs by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx MACs. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPOs and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx MACs. Required 3 Years Experience supporting Microsoft Windows PCs, laptops, and Apple OSx MACs using remote tools (SCCM remote, RDP, ARD) Required 2 Years Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx MACs. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years Scripting with VBS and PowerShell Highly desired 2 Years Configuration Management Console queries and reporting. Highly desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years Microsoft Certification. Highly desired Able to communicate in a clear manner. Desired Change oriented - improve processes and confront difficult circumstances in creative ways. Desired Demonstrated customer focus; building strong customer relationships. Desired Effectively evaluate information to make correct decisions. Desired Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired Strong team player - collaborate with others, be open to other ways of doing things. Desired Interested in emerging technologies demonstrated through training and attending technical events. Desired

Clerk - Sr

Melville, NY
Contract
Job 25917: Duration: 6-month contract Hours: 8:30 AM - 5:00 PM   **Candidates are in the office for 1 week and one call at home the following week. It's a weekly rotation of in-office and on-call.   Description: These positions typically involve sorting mail, opening and prepping mail for processing, scanning batches of processing items (checks, payment coupons, financial and non-financial documents which may also contain HIPAA related information), and packaging daily work to be mailed out to client or stored onsite. Previous lockbox, admin, mail, items processing, or payment processing experience preferred. Must be organized and detail-oriented in a fast pace environment. Positions in the clerk category include General Clerk File, Clerk Data Processing, Clerk Data Entry, Clerk Specialized Senior, Clerk Senior Clerk, Duplicating Clerk, Mail Clerk - Clerical Inventory Supply, ClerkClerk/ TechClerkSupervisor Clerical.

Sr. Project Manager

Raleigh, NC
Contract
Job 25915: Sr. Project Manager   Our client requires the services of a senior project manager to manage the planning and implementation of IT projects to support the COVID response efforts. This lead project management role will work with multiple internal and external stakeholders and selected vendor(s) to analyze, plan, and implement the new system.   This position will be responsible for working with senior-level business executives, IT personnel, business program resources and Vendor staff to execute project requirements and manage stakeholder expectations. This position will manage the day-to-day activities for the project and complete all input to the State Project Management (Touchdown) system as needed. Responsibilities include but are not limited to: Developing and maintaining detailed project schedule, budget and monitoring expenditures Developing and maintaining all required project management artifacts following PMBOK guidelines Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State Leading and performing hands-on analysis of the business and technical environments, and writing RFP Working with vendors to manage contract deliverables, oversee all vendor activities to ensure that all the milestones are met Ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately Establishing project governance, conducting formal presentations, coordinating with all project stakeholders and ensure that appropriate project controls are instituted Serving as an IT project liaison to the business client Working with business stakeholders to develop necessary project management, change management, risk management, rollout, and training plans Working with the technical team to ensure technical readiness during implementation and supervising implementation activities Developing and maintaining all required State CIO project documentation   Required skills include: The selected candidate must be a results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills. Capable of leading effective project meetings that are tailored to the audience Ability to create simple to complex project plans, timelines and work breakdown structures using project management tools Must have proficiency in project management, agile, scrum, and kanban software tools Must have strategic planning skills with good understanding of roadmap development. Ability to write and present effective project materials, including presentations and status reports Ability to work effectively with all levels of staff, clients and other IT personnel Proven experience with working collaboratively with business/program partners Ability to effectively identify and resolve system or business process/project issues Ability to build, influence, lead and motivate effective teams towards end results Flexibility, adaptability, and ability to work in a high-demand dynamic environment Strong analytical skills Strong written and oral communication skills, including development of project Must have experience writing RFPs/technical writing Must have experience as a Project Manager on a Salesforce implementation project   Management prefers applicants with the following: Candidate with PMP Certification Experience managing or supervising legacy system replacement projects Experience collaborating with State and Local Government Experience planning and managing data conversion activities Experience building rollout plans   Skills: Project management experience, preferably with large, complex automation implementation efforts Required 8 Years Demonstrated Project Management experience on system deployments with multiple clients. Required 8 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability. Required 8 Years Demonstrated oral and written communication and presentation skills. Required 8 Years Experience with MS Office and SharePoint.. Required 5 Years Demonstrated experience with both Waterfall and Agile Projects Required 8 Years Demonstrate technical architecture/infrastructure knowledge and experience, including experience with multiple hardware platforms and operating system Required 5 Years Demonstrated technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies Highly desired 8 Years Experience writing RFPs/technical writing Highly desired 5 Years Comfortable working in an environment that is driving toward Agile Transformation while continuing to operate within a mature waterfall structure Highly desired 5 Years Experience with Jira Highly desired 3 Years Experience with DevOps processes, tools, and techniques Highly desired 3 Years Demonstrated experience with Salesforce deployments with multiple clients. Required 5 Years  

Senior Business Analyst

Raleigh, NC
Contract
Job 25913: Senior Business Analyst   Our client requires the services of a senior business analyst to support business case analysis, process reengineering and requirement gathering activities for the COVID Vaccine Management Solution (CVMS) project. The CVMS solution is developed based on Salesforce platform and using agile methodology. RESPONSIBILITIES Conducts stakeholder analysis Conducts market research and analysis Identify and document detailed current and future state process workflows using BPM standards Develops Context diagrams, functional decompositions, and process workflows Document gap analysis and Develops the following documents: business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix Build Business, stakeholder, solution and transition requirements Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required Perform functional, integration testing UAT support, including developing test scenarios and cases Support required system go-live activities Authors and prepares meeting minutes to be distributed to a variety of audiences Creating User stories and acceptance criteria and authors other Agile documents and deliverables   KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:   Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications Strong writing and communication skills and can build relationships with both their team members and clients Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors Ability to act independently with sound business judgment and thrive in environment with diverse communication styles Ability to prepare and present oral and written documents clearly and concisely Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs Possess a high-level understanding in the areas of application programming, database and system design Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines Understanding of Software Development Lifecycle (SDLC) concepts and process Knowledge of and experience with IT Service Management best practices and principles Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project Must have experience as a business analyst on a Salesforce implementation project Must have proficiency in agile, scrum, and kanban software tools Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups   Skills: Extensive knowledge of business system analysis techniques and testing methodologies Required 7 Years Demonstrated experience in gathering business requirements and development of business rules and process flow. Required 7 Years Proven experience with business process design, definition and/or re-design. Required 7 Years Experience with Business Analysis methodologies and problem solving Required 7 Years Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project Required 7 Years Excellent communication skills (both verbal and written) Required 7 Years Experience in development of procurement related documents including RFP and evaluation criteria. Required 5 Years Demonstrable analytical skills and an attention to detail. Required 7 Years Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. Required 7 Years Experience working for State government Highly desired 5 Years Healthcare related experience Desired 3 Years Knowledge Creating Context Diagram and Functional decomposition Required 5 Years Demonstrated experience with both waterfall and agile projects Required 5 Years Comfortable working in an environment that is driving toward agile transformation while continuing to operate within a mature waterfall structure Highly desired 3 Years Experience with Jira Highly desired 4 Years Experience with Salesforce deployments with multiple clients Required 3 Years

Cloud Engineer

Raleigh, NC
Contract
Job 25911: Cloud Engineer   Our client is seeking a Cloud Engineer for a contract position in Raleigh, NC. The COVID-19 work that our client is performing is requiring multiple new applications specific to this effort and the decision has been made to implement these applications in multiple cloud services platforms. A bulk of this work utilizes the Amazon AWS and Azure cloud.   These positions will be responsible for analyzing application requirements as they relate to DevOps and Database services and either designing a solution or implementing a pre-defined vendor solution. AWS and/or Azure cloud expertise required, but not limited to: Acting as subject matter expert around Azure and/or AWS cloud services. Serving as a hands-on subject matter expert for DevOps and Automation in an Azure/AWS infrastructure environment. Design, manage, and maintain tools to automate operational processes. Setting up databases in the cloud. Working with software developers, security, to design and build applications and services within AWS and/or other cloud providers.   Skills: AWS and/or Azure Cloud expertise Required Experience with Azure/AWS infrastructure environment Required Experience with SalesForce Required    

Sr. Project Manager

Raleigh, NC
Contract
Job 25910: Sr. Project Manager   Our client requires the services of a senior project manager to manage the planning and implementation of IT projects to support COVID response.   This lead project management role will work with multiple internal and external stakeholders and selected vendor(s) to analyze, plan, and implement the new system. This position will be responsible for working with senior-level business executives, IT personnel, business program resources and Vendor staff to execute project requirements and manage stakeholder expectations. This position will manage the day-to-day activities for the project and complete all input to the State Project Management (Touchdown) system as needed. Responsibilities include but are not limited to: Developing and maintaining detailed project schedule, budget and monitoring expenditures Developing and maintaining all required project management artifacts following guidelines Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State Leading and performing hands-on analysis of the business and technical environments, and writing RFP Working with vendors to manage contract deliverables, oversee all vendor activities to ensure that all the milestones are met Ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately Establishing project governance, conducting formal presentations, coordinating with all project stakeholders and ensure that appropriate project controls are instituted Serving as an IT project liaison to the business client Working with business stakeholders to develop necessary project management, change management, risk management, rollout, and training plans Working with the technical team to ensure technical readiness during implementation and supervising implementation activities Developing and maintaining all required State CIO project documentation   Required skills include: The selected candidate must be a results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills. Capable of leading effective project meetings that are tailored to the audience Ability to create simple to complex project plans, timelines and work breakdown structures using project management tools Must have proficiency in project management, agile, scrum, and kanban software tools Must have strategic planning skills with good understanding of roadmap development. Ability to write and present effective project materials, including presentations and status reports Ability to work effectively with all levels of staff, clients and other IT personnel Proven experience with working collaboratively with business/program partners Ability to effectively identify and resolve system or business process/project issues Ability to build, influence, lead and motivate effective teams towards end result Flexibility, adaptability, and ability to work in a high-demand dynamic environment Strong analytical skills Strong written and oral communication skills, including development of project Must have experience writing RFPs/technical writing Must have experience as a Project Manager on a Salesforce implementation project   Management prefers applicants with the following: Candidate with PMP Certification Experience managing or supervising legacy system replacement projects Experience collaborating with State and Local Government Experience planning and managing data conversion activities Experience building rollout plans   Skills: Project management experience, preferably with large, complex automation implementation efforts Required 8 Years Demonstrated Project Management experience on system deployments with multiple clients. Required 8 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability. Required 8 Years Demonstrated oral and written communication and presentation skills. Required 8 Years Experience with MS Office and SharePoint.. Required 5 Years Demonstrated experience with both Waterfall and Agile Projects Required 8 Years Demonstrate technical architecture/infrastructure knowledge and experience, including experience with multiple hardware platforms and operating system Required 5 Years Demonstrated technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies Highly desired 8 Years Experience writing RFPs/technical writing Highly desired 5 Years Comfortable working in an environment that is driving toward Agile Transformation while continuing to operate within a mature waterfall structure Highly desired 5 Years Experience with Jira Highly desired 3 Years Experience with DevOps processes, tools, and techniques Highly desired 3 Years Demonstrated experience with Salesforce deployments with multiple clients. Required 5 Years

Enterprise .Net Developer

Raleigh, NC
Contract
Job 25908: Enterprise .NET Developer   Our client currently maintains several FoxPro and MS Access-based applications for the Division of Health Services Regulation (DHSR).   Those applications, along with multiple manual processes, are being replaced by a new web-based, secure, multi-user application under the client’s Enterprise Project. The technical stack includes Net/SQL Server/Javascript/Azure DevOps and other cloud-based solutions. The senior-level Net Developer is expected to provide advanced technical skills in Javascript, C#, Web API, AngularJS, T-SQL, and should have a good understanding of how to use and exploit JSON data in a SQL Server development environment.   Candidates should be familiar with Agile, Scrum, Kanban, and Lean frameworks and have hands-on experience using Jira and Git tools. .   Skills: Microsoft C# .Net web development, Advanced Level Required 7 Years Microsoft ASP.NET MVC, Web API and Web Services Required 7 Years .NET Framework 4.7 and above Required 5 Years .NET Entity Framework / LINQ, Advanced Level Required 5 Years Visual Studio 2015/2017 and above Required 7 Years MS SQL Server 2014 and higher Required 5 Years T-SQL (Stored procedures, triggers and user functions), , Advanced Level Required 7 Years JavaScript Required 7 Years jQuery/Ajax Required 5 Years Angular JS 1.5 and above, Advanced Level Required 3 Years Bootstrap/Font Awesome Required 3 Years Breeze JS Required 2 Years SAML 2.0 Nice to have 2 Years Subversion / SVN Required 3 Years Experience working in an Agile environment Required 2 Years Ability to work independently with minimal supervision Required 7 Years Excellent communication and interpersonal skills Required 7 Years Experience with multi-tier architecture development Required 5 Years Experience with FoxPro Nice to have 2 Years Experience with MS Access Nice to have 3 Years JIRA Required 2 Years ElasticSearch (as an enterprise search engine) Nice to have 2 Years Bitbucket or Github Highly desired 2 Years  

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