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Mechanical Technician 2

Palmdale, California
Contract
Job 27031: Mechanical Technician II Responsibilities Performs a variety of duties assisting packaging engineers in the development of part protection designs, tests, fabrications, modifications, assemblies and components. Understands detailed drawings for fabrication. Devices, fabricates, and assembles new or modified prototype components or assemblies. Sets up and tests complete prototypes. Recommends modifications to components or test procedure to meet desired specifications. Has through experiences handling shop equipment and power tools.    

.NET Developer

Harrisburg, PA
Contract
Job 27029: .NET Developer Seeking a .NET developer to act as consultant with the Solutions Management group. This person will be responsible for both the design and development of complex technical solutions for a wide-range of business processes. They must demonstrate their technical expertise and experience by having personally performed these activities during their past projects and engagements rather than just participating on a team that was responsible for these activities. Client utilizes both waterfall and agile project methodologies. As such, experience with both waterfall and agile project methodologies will be preferred. Responsibilities Overall 6+ years of experience with 4+ years in application architecture using Microsoft technologies, Multi-Tier/Multi-Layer architecture, and Enterprise Application and Framework Development. Must have understanding and working experience of web development using Asp.NET Core, Entity Framework, and understanding of Service Oriented Architecture with WCF/Web API development. Proven hands-on technical and efficient design and development expertise working with emerging technologies in diverse technical environments and cross-platform technologies. Understanding OO concepts and design patterns and how to apply them appropriately Understanding of Framework Development for cross cutting concerns. Advance understanding of Security Concepts for Application and Services, API security Advance concepts for web application performance tuning. Code Profiling and code performance tuning. Good understanding of TFS, build and deployment process. Good understanding of batch processing and batch scheduling. Using Microsoft SQL Server, including database design, programming and performance tuning concepts. Good understanding of Application Log Processing. Understanding of Front-End development using AngularJS (or JavaScript Framework); HTML5 and CSS usage and CSS preprocessor; HTML Prototyping with Responsive Web Design using one at least one grid system. Must understand Angular, TypeScript Integration with REST API. Experience with multiple project/process/development methodologies, but SCRUM/AGILE is required. Experience working with multiple team members (Team Lead, Business Analyst, Developer, DBA, System Architect, Project Manager). Determines time estimates, timeline for work, and provides status updates as requested. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the team. Must be a self-starter and must be able to work independently. Well organized with great attention to detail. Strong communication skills; both written and spoken. Demonstrate patience and humility with the ability to exercise constraint in stressful situations. Required Skills 4 years college degree or equivalent technical study with advanced study     Required 4 Years .NET Framework (1.1 - 4.6.x)     Required 5 Years .NET core Required 3 Years ASP.NET Required 5 Years C#    Required 5 Years HTML & CSS  Required 5 Years AngularJS/Angular/TypeScript  Required 3 Years ASP.NET MVC Required 3 Years WCF Web Services Required 5 Years Object Oriented Development  Required 5 Years Web API Required 2 Years MS SQL Server Required 5 Years Visual Studio Required 5 Years ASP.NET Web API Highly desired 5 Years MS SQL Reporting Server Highly desired 3 Years Workflow Foundation Highly desired 1 Years

Program Manager

Harrisburg, PA
Contract
Job 27028: Senior Program Manager The Senior Program Manager is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments in the company, such as distribution, finance, and manufacturing. Responsibilities Requires proven success communicating verbally and in writing to multiple project stakeholders internal and external to the organization. Determines project needs and acquires resources required for the success of the project. Coordinates the development of new systems and/or applications projects, the modification of existing systems or applications, or changes in current methods or techniques. Coordinates project performance with the other work of the affected department or departments. Excludes those who do not have full time responsibilities for project management. Manages, coordinates, and establishes priorities for complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments in the company, such as distribution, finance, and manufacturing. Designs project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Accountable for activities with excess delivery cycles of 8 to 12 months. Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders. Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders. Builds and maintains relationships with key stakeholders and customer representatives. Directs work planning and scheduling design work. Manages and tracks the program progress against the program plan. Serves as the primary point of contact for all program-related issues and resolution of issues. Coordinates and present proposals to agencies as necessary. Identifies and manages program risk and develops risk mitigation strategies, track to closure. Ensures team leads adjust and revise estimates when necessary. Anticipates issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinates the establishment of program standards and program specific procedures with team leads. Responsible for project compliance with standards and procedures. Responsible for the capturing and reporting of required program management metrics. Responsible for tailoring and baseline of all program templates. Develops and facilitates achievement of program service commitments and performance metrics. Ensures that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies. Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Communicates effectively with customers and software / hardware suppliers supporting the State as appropriate. Identifies and tracks issues. Balances workload with program members capacity. Communicates to team members how their work assignments relate to and help achieve program objectives. Plans program specific training and orientation needs. Responsible for the development of estimates for the enhancement or development effort in planning, analysis, design, construction, testing, and implementation. Accountable for delivery of all work tasks identified in the program plan. Responsible for the capture and reporting of required program management metrics. Adjusts and revises estimates when necessary. Ensures all changes to scope follow processes and are documented. Ensures new estimates are approved by the client and agreed upon. Adjusts and revises estimates when necessary. Manages and tracks the program progress against the program plan. Monitors project milestones and phases to ensure the project is on schedule. Takes corrective actions if a project begins to slip its schedule. Prepares status reports on a periodic basis for program team, team leads, group leads, and program manager and appropriate stakeholders. Plans, organizes, prioritizes, and manages multiple work efforts across application teams. Develops the detailed program plan for the enhancement or development effort Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Responsible for tailoring and base line of all program templates. Accountable to schedule or monitor status reviews, peer reviews, program management inspections, and software quality assurance work product and process reviews with the appropriate designated resources. Notifies team leads of project timelines, milestones, phases, work requests target dates, and approved executable work package. Communicates and works with users and client as necessary. Coordinates and presents proposals to agencies as necessary. Analyzes and distributes reports on program metrics associated with work items related to improvement measures. Ensures processes and activities are followed. Required Skills Experience with formal project management methodology Required 5 Years 4 year college degree or equivalent technical study Highly desired          Project Management Certifications Highly desired       Experience managing large, complex IT projects Highly desired                    

IT Analyst

Austin, Texas
Contract
Job 27012: IT Analyst Responsibilities Participate in requirements documentation, business systems configuration and defining/execution of acceptance criteria.  Developer team- maintain the Service Now platform for company. Testing and developing. Work with developer in getting application changes completed. Document issues and participate in their resolution. Track and measure metrics for key processes to deliver measurably differentiated business outcomes. Develop, deploy, and execute test strategies to ensure the highest quality product delivery. With limited guidance, participate in requirements documentation, business systems configuration and defining/execution of acceptance criteria. Document issues and participate in their resolution. Track and measure metrics for key processes to deliver measurably differentiated business outcomes. With limited guidance develop, deploy, and execute test strategies to ensure the highest quality product delivery. Assist in design and implementation of scalable and efficient tools and processes to support all aspects pharmacy operations. Test applications and products at the user level, both manually and with automated tools. Work closely with cross functional teams and across boundary organizations to gather requirements, assist in defining solutions. Test applications and products at the user level, both manually and with automated tools. Understand product testing in detail and update the test case with test execution results. Other duties as assigned. Strong analytical and quantitative skills. Strong organizational skills. Excellent written and oral communication skills. Ability to synthesize complex information. Knowledge of QA methodology and problem solving tools/techniques. Meticulous attention to detail. Proficiency with analytical programming languages such as SQL. Ability to develop process flow diagrams. Knowledge of Agile Methods. Software delivery experience including Agile Methods. Hands-on coding experience. Experience working with industry standard claims, billing or EHR systems.   Top 3 Must-Haves (Hard Skills)         Service Now experience              Hands on developer experience                 Knowledge of QA methodology                    Nice-To-Haves (Hard Skills) SQL experience                   Must-Haves (Soft Skills)     Communication skills  Written skills                   EDUCATION: Associates or Bachelors in Computer and information Science or Combination of Education and Work Experience May Be Considered (Required)  

Senior CAD Designer

Chandler, Arizona
Contract
Job 27011: CAD Designer 3 Our client’s employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our main products include launch vehicles and related propulsion systems; missile products, subsystems and defense electronics; precision weapons, armament systems and ammunition; satellites and associated space components and services; and advanced aerospace structures.   Responsibilities Will work within the client’s design group and will be responsible for creating drawing/design packages with proper content and to ensuring compliance with applicable industry and military standards. Reviewing designs for fit, function, manufacturability, and economy of fabrication. This includes review of tolerance analysis, hardware selection and fitment on assembly prints. Well-versed in GD&T and will be called upon to resolve interpretation issues on drawings. Verifying 3D models submitted to manufacturing utilizing Siemens NX 12 managed with Teamcenter. Responsibility will further include liaison with various engineering disciplines, Manufacturing, and Quality. Some vendor liaison will be required as well. Modeling fully defined components and assemblies efficiently using Siemens NX 12 managed with Teamcenter, and create/revise parametric drawings in conformance with ASME modeling and drawing standards. Create and review mechanical drawings with appropriate personnel verifying completed work, checking dimensions, materials and quantities to be used. Mechanical modeling using NX 12 managed with Teamcenter. Create/Revise parametric drawings in conformance with ASME 3D modeling and drawing standards. As requested, may supervise and direct the activities of staff. Perform related duties as assigned or required. Knowledge of Word, Excel, Windows and NX 12 as required. Good communication skills, both written and verbal. Ability to work quickly and accurately while under schedule pressure and exhibit a large degree of patience. Strong time management and organizational skills.   Required Skills 2 year Technical Degree in Drafting or Engineering and 10 years directly related experience or BS in Engineering and 7 years of related experience. Must be experienced with geometric dimensioning and tolerating per ASME Y14.5-2009. GDTP Professional Certification Preferred. Must be experienced with weld design per AWS D17.1 and D1.1. AWS CWI certification Preferred. Experience working with DoD programs preferred. Must have knowledge of standard manufacturing processes including CNC Mill and Lathe operations. Must be experienced with Siemens NX 12 and Teamcenter. A working knowledge of ASME Y14.100 and Mil-Standard 100 is also desired. Ability to work independently as well as in a team environment. Candidate must be comfortable working extended periods of time at a workstation. Must be a U.S. Citizen and ability to obtain DoD security clearance.  

Consulting Software Engineer (.NET)

Chesterfield, Missouri
Contract
Job 27005: Consulting Software Engineer - .NET Developer Responsibilities Will work as a developer working with other full stack developers. Acts as a hands-on software engineer who can write quality code, assists with problem solving, root cause analysis, trouble shooting and coaching. Understands big picture from a business standpoint within the context of the application. Writes technical blogs and be active in Open Source Community. Develops guidelines for other software engineers that helps them build and implement code that is scalable, stable and secure. Leads agile software development efforts as a Technical Leader. Coaches other software engineers on practices such as TDD, ATDD and pair programming. Understands advanced concepts of Containers, Micro-Services, Continuous Delivery and Continuous integration, and guide the team to setup a DevOps environment for the applications they build and support. Designs and develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Reviews and takes actions based on application metrics, including but not limited to code quality, business metrics and performance metrics. Creates load and performance testing strategy and perform advanced performance tuning. 7+ years related experience including a minimum of 3+ years of designing, building and maintaining high quality, secure software in IT. Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills. Top 3 Must-Haves (Hard Skills)    .NET application experience   BI and Data warehouse knowledge     ETL Products(SSIS) Experience                        EDUCATION: Bachelors: Computer and Information Science (Preferred)    

Lead IT Analyst

Maryland Heights, MO
Contract
Job 27003: Lead IT Analyst Responsibilities Work with the technical teams and the business/product owner to ensure efficiency, smooth and successful implementation. Coach and mentor junior staff in requirements documentation, systems configuration, defining/execution of acceptance criteria and establishing, tracking, measuring and refining metrics. Systems analyst that can write user stories QA of projects and test cases Write sequence statement Lead design, planning, and implementation of requirements to satisfy business needs. Authority on best practices of requirements gathering business system configuration and defining/execution of acceptance criteria. Work with the technical teams and the business/product owner to ensure efficiency, smooth and successful implementation. Coach and mentor junior staff in requirements documentation, systems configuration, defining/execution of acceptance criteria and establishing, tracking, measuring and refining metrics. Improve product feature offerings by providing feedback to internal cross-functional teams including IT Project Manager, Business/Product owner and Software Engineering. Identify, drive, and optimize technical and business process flows for existing and new opportunities. Partner with teams to define systems improvement focusing on scale, efficiency, and automation. Work with internal business groups to acquire a deep understanding of their processes and operations. Understand software internals, debug problems using log files, and write automated tests with Perl/JavaScript and/or user-level test automation tools. Strong organizational skills, tracking multiple test executions simultaneously and be able to synthesize the results. Meticulous attention to detail; the ability to juggle many tasks in parallel while delivering high quality results. Works/Collaborates with Software Engineers to understand features and technical implementation and ensure highest quality product delivery. Drive the software development process toward quality-centric methodologies. Other duties as assigned. 5+ years related experience including a minimum of 2+ years developing requirements, designing and executing test cases in IT. Ability to synthesize complex information and explain it to others in technical and non-technical terms. Experience with a variety of QA methodology and problem solving tools/techniques. Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers. Experience with and a passion for translating user-interface design into requirements and acceptance criteria. Ability to lead other team members through resolving challenges. Mastery of creating and executing test cases. Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience. Experience with Lean methods. Experience with diagraming and visual communications. Certification in Training in Design Thinking. Experience working closely with a variety of development roles and business teams to communicate impact of changes and to understand business requirements. Experience working with industry standard claims, billing or EHR systems. Top 3 Must-Haves (Hard Skills)    User story experience           Being able to execute test cases         Ability to write T SQL statements       Solicitation experience          Nice-To-Haves (Hard Skills) Experience in healthcare/PBM product design, requirements definition, testing and issue management. Experience in Perl/Python/JavaScript scripting and user-level automation. Must-Haves (Soft Skills)  Communication skills Nice-To-Haves (Soft Skills) Team player Project management experience EDUCATION: Bachelor Computer and Information Science or Combination of Education and Work Experience May Be Considered  CERTIFICATION: CAPM certification preferred          

Consulting Software Engineer

Saint Louis, Missouri
Contract
Job 26990: Consulting Software Engineer 7+ years related experience including a minimum of 3+ years designing, building and maintaining high quality, secure software in IT. Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills. Responsibilities: Develops guidelines for other software engineers that helps them build and implement code that is scalable, stable and secure. Acts as a hands-on software engineer who can write quality code, assists with problem solving, root cause analysis, trouble shooting and coaching. Understands big picture from a business standpoint within the context of the application. Writes technical blogs and be active in Open Source Community. Agile, DevOPS and Cloud: Applies Design Thinking techniques on application design. Leads agile software development efforts as a Technical Leader. Coaches other software engineers on practices such as TDD, ATDD and pair programming. Understands advanced concepts of Containers, Micro-Services, Continuous Delivery and Continuous integration, and guide the team to setup a DevOps environment for the applications they build and support. Designs and develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Reviews and takes actions based on application metrics, including but not limited to code quality, business metrics and performance metrics. Creates load and performance testing strategy and perform advanced performance tuning. Working in SQL databases working on projects VP.NET. Coaches other software engineers on practices such as TDD, ATDD and pair programming. Understands advanced concepts of Containers, Micro-Services, Continuous Delivery and Continuous integration, and guide the team to setup a DevOps environment for the applications they build and support. Designs and develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Top 3 Must-Haves (Hard Skills) SQL database knowledge and experience .NET experience and knowledge Interfacing knowledge Must-Haves (Soft Skills) Passionate Quick learner EDUCATION: Bachelors: Computer and Information Science (Preferred)  

Claims Reviewer, RN

Glen Allen, VA
Contract
Job 26982: Astyra is seeking a Claims Reviwer, RN who will independently review/audit various claims, medical records and program compliance relating to Medicaid and Medicare engagements Essential Functions: Develop and maintain general knowledge of reimbursement regulations, provider billing manuals and other Medicaid policies Review hospital in-patient DRG coding for correctness Participate in desk and on-site examinations of Medicaid providers to review clinical documentation Interpret and analyze health care data Utilize healthcare knowledge and experience to review medical records for various types of medical services for accuracy, completeness and consistency with professional standards and compliance with billing and coding requirements Document and report findings of reviews and audits in accordance with professional standards and project protocols Prepare concise and well-written reports, memos, and proposals Lead meetings, team projects, and discuss current topics with clients Maintain security of and confidentiality of all protected health information Perform additional assignments relating to Medicaid reimbursement and Medicare compliance Participate in and contribute to the quality management system A high level of dependability and accountability to meet predefined production and quality standards Organized approach to work and the ability to function at a high degree of independence, urgency, accuracy, thoroughness and attention to detail Additional responsibilities as assigned Requirements: Bachelor’s degree in Nursing required (Associate’s Degree from accredited nursing school with 4 or more years of additional clinical experience may be substituted in lieu of a bachelor’s degree) and current RN license in good standing Licensed Registered Nurse with a current Virginia license Minimum 3 years of clinical review experience with utilization management, case management, or health care claims auditing experience Certified Professional / Hospital Coder Certification (CPC, CIC, COC, CPMA, CCS, CCS-P, RHIA, RHIT ) preferred or proof that certification has been obtained within 12 months Working knowledge and experience in detecting and investigating health insurance fraud, waste, and abuse preferred Working knowledge with healthcare coding principles to include ICD-9, ICD-10, CPT, HCPCS, RUGS, and DRG Experience and knowledge of State and Federal healthcare regulations Knowledge of Medicaid reimbursement and coverage policies desired Proficient use of applicable software programs, including Microsoft Windows, Word, and Excel Strong analytical and problem solving skills Excellent communication skills including written and verbal. Ability to present to large or small groups required. Ability to work independently under general instructions, self-directed and motivated Ability to manage multiple deadlines and prioritize assignments Ability to work in a team environment Well organized with a high degree of accuracy and attention to detail Expectations: This position is expected to be in office 1-2 days a week near Innsbrook with remote work  Not currently sanctioned or excluded from any program operated by Federal or State Agencies including Medicare and Medicaid

Lead Software Engineer

Frisco, Texas
Contract
Job 26981:   Lead Software Engineer Responsibilities: 5+ years related experience including a minimum of 2+ years designing, building and deploying software in IT. Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills. Duties: Works with to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components. Functions as primary practitioner coach on the team to grow the capabilities of other engineers on the team. Integrates systems to databases and other applications using middleware such as SnapLogic, REST based services, etc. Understands the relationship between applications and infrastructure. Acts as a leader in the developer community within Magellan and performs demo, knowledge sharing sessions. Writes technical blogs and be active in Open Source Community. Agile, DevOPS and Cloud: Acts as expert for automated testing strategies, including TDD and ATDD. Works on Agile software development projects. Understands advanced concepts of Containers, Micro-Services, Continuous Integration. Develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Identifies track key metrics produced by the application. Performs load and performance testing on the applications and have advanced troubleshooting ability to tune the application to scale. Working in SQL databases working on projects VP.NET. Works with to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components. Functions as primary practitioner coach on the team to grow the capabilities of other engineers on the team. Integrates systems to databases and other applications using middleware such as SnapLogic, REST based services, etc. Understands the relationship between applications and infrastructure. Top 3 Must-Haves (Hard Skills) SQL database knowledge and experience .NET experience and knowledge Interfacing knowledge Must-Haves (Soft Skills) Passionate Quick learner EDUCATION: Bachelors: Computer and Information Science (Preferred)

Clinical Reviewer

Raleigh, NC
Contract
Job 26980: This unit manages the prior authorization and other utilization management functions. This position is responsible for providing clinical review of person-centered plans and request for services to ensure members receive services in the least restrictive, most clinically appropriate setting consistent with clinical standards of care. The position is responsible for providing technical assistance to the provider network and assisting in identification of the most clinically appropriate treatment options for members. Responsibilities: Performs utilization management to ensure continuity of care and that members receive the right service, at the right time, at the right frequency. Performs prior authorization review, continued stay and discharge reviews for behavioral health services. Staff will use clinical criteria by interacting with providers and collecting key information and narrative information regarding members seeking services or appropriate levels of care. Conducts chart reviews of instances of care authorized for utilization purposes, case reviews for individuals that are identified as either over or under-utilizers of services. Provides linkage, authorizations and level of care determinations to core services agencies and other providers, assisting providers with creative problem solving to suggest alternative approaches to care. Utilizes clinical knowledge of a range of behavioral health diagnoses for children and adults and the psychosocial issues members face, such as eating disorders or homelessness. Utilizes knowledge of clinical skills, and techniques, such as reframing, diagnostic assessment, and evidenced based practices. Makes sound judgments based on clinical and legal requirements, member’s needs, including health and safety risks and available services and community resources. Foster positive and professional relationships and act as liaison with internal and external customers to ensure effective working relationships and team building in order to facilitate the review process. Responsible for attending training and scheduled meetings and for maintenance and use of current/updated information for review. Maintains medical records confidentiality at all times through proper use of computer passwords, maintenance of secured files, adherence to HIPAA polices. Utilizes proper telephone etiquette and judicious use of other verbal and written communications, following Client policies, procedures and guidelines. Actively cross-trains to perform duties of other contracts within the Client network to provide a flexible workforce to meet client/consumer needs. Qualifications: At least three years of post-degree progressive experience in the specialized area of Behavioral health. Minimum of two years of Utilization Review and Prior Authorization experience. Master’s degree in a Human Services field (such as Psychology, Social Work, etc.) is required The position requires a valid North Carolina full licensure from a behavioral health licensure board such as a LCSW, LPA, LMFT, LCAS, LCMHC. Or Licensed to practice as a Registered Nurse in the State of North Carolina and/or compact state with minimum, of three years’ experience in the specialization area of Behavioral health Experience with Interqual Criteria and/or Milliman Care Guidelines. Knowledge of current NCQA/URAC standards strongly preferred.

Senior IT Project Manager

Richmond, VA
Contract
Job 26977: Network Infrastructure Project Manager / Coordinator Responsibilities Support Grid Transformation, Rural Broadband and Private LTE projects. Coordination and gathering data, equipment, resources and information to implement. The IT Project Manager will orchestrate external and internal field resources, organize and participate in meetings, manage data requests, and ensure deadlines for specific deliverables are met. Experienced supporting / managing projects in large corporate or enterprise network environments. Proficient with Microsoft Excel and Project. MS Project Online and SAP experience are beneficial. Comfortable managing budgets and resource plans. Strong written and verbal communication skills. Top Skills Needed: Project Management or Coordination within Network Infrastructure projects Experience in enterprise environment MS Excel/MS Project - Strong Organizer Nice to Have PMP preferred. Exposure to SAP Education: Bachelors Preferred, not required    

Customer Care Associate I

Innsbrook, VA
Contract
Job 26976: Duration: 6months contract Hours: 8:30 AM - 5 PM MON - FRI ***Working remotely to start and will eventually go back in the office to work onsite.   JOB DESCRIPTION: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seeks and participates in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE: Customer Service   EDUCATION: High School Diploma or GED (Required) Associates (Preferred) Bachelors (Preferred)

Senior Technical Specialist

Harrisburg, PA
Contract
Job 26975: Technical Specialist   This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network. Will be responsible for assisting in the highest level of network planning for the long-term vision for the delivery centers network infrastructure. This position will have a strong focus on the design, support, and documentation of the expanding statewide Enterprise fiber optic network. IED is primarily a Cisco shop with over 5,000 network devices and 10,000 users at approximately 1,000 remote locations. The IED WAN is comprised of MPLS, BGP, Metro-E networks with numerous VRFs and security zones. Some sites have redundant connections and are load balanced across connections, while others have more simple connections. IED also utilizes Silver Peak SD-WAN at approximately 200 locations with intentions to expand, so experience with SD-WAN related technologies is a bonus. Will be responsible for providing technical support for planning, designing, maintaining and integrating local and wide area network infrastructure and will have input into the architecture deployed throughout the Enterprise. Must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. This position will have a special emphasis on supporting the existing and expanding network infrastructure at the client’s Regional Traffic Management Centers (RTMC). CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered. Duties: Installs, configures, maintains, monitors and manages IEDs network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers, Silver Peak SD-WAN edge appliances, and all associated hardware and software. Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems. Assists in the planning and design of the overall IED LAN/WAN network architecture including: Network bandwidth analysis and capacity planning. Detailed specifications and schematic engineering drawings for network enhancements and modifications. Supports network attached systems utilized by client, including the support of the network based traffic cameras and corresponding video systems (Genetec). Participates in the ongoing design and establishment of best practices for carrier class fiber networks under construction within the Enterprise. Works to design and install highly complex networks as well as develops techniques to optimize the network for maximum efficiency. Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers. Evaluates current and future network needs and prepares technical solutions and recommendations. Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles. Prepares technical solutions and makes recommendations. Provides technical assistance to management to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services. Develops documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software. Create Visio diagrams of the network for documenting new and existing network elements. Ensures that all existing and new networks meet or exceed the security requirements set forth by OA. Participates in annual renewal of maintenance contracts for network-related hardware. Participate in trouble ticket resolution and reporting. Supports remote IT staff with network-related issues. Supports central office staff and business partners with network-related issues to assist in the troubleshooting of delivery center applications. Communicates effectively both verbally and in writing with other employees, vendors, and business partners. Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP. Maintains a strong knowledge of network monitoring tools and automation. Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success. Performs other duties as required. Essential Functions Operates a personal computer and other IT hardware devices. Excellent communication skills; ability to write clearly and concisely. Ability to provide customer service and business operations support. Ability to develop project documentation and procedures for to sustain application support Organize and manage multiple concurrent activities. Ability to assess issues/problems and make appropriate decisions for resolution. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources. Develop/maintain staff proficiency in technology focus areas. Occasional travel to perform duties. Required Skills Network Routing Required 6 Years Network Switching Required 6 Years Cisco ASA/Firepower Desired 4 Years Cisco Nexus Desired 4 Years CCNP Desired 4 Years 4-year college degree Nice to have 4 Years SD-WAN Nice to have 2 Years SolarWinds Orion Nice to have 2 Years Genetec Nice to have 1 years  

Cisco Technical Specialist

Harrisburg, PA
Contract
Job 26974: Cisco Technical Specialist    This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network. Will be responsible for assisting in the highest level of network planning for the long-term vision for the delivery centers network infrastructure. This position will have a strong focus on the design, support, and documentation of the expanding statewide Enterprise fiber optic network IED is primarily a Cisco shop with over 5,000 network devices and 10,000 users at approximately 1,000 remote locations. The IED WAN is comprised of MPLS, BGP, Metro-E networks with numerous VRFs and security zones. Some sites have redundant connections and are load balanced across connections, while others have more simple connections. IED also utilizes Silver Peak SD-WAN at approximately 200 locations with intentions to expand, so experience with SD-WAN related technologies is a bonus.   Will be responsible for providing technical support for planning, designing, maintaining and integrating IED local and wide area network infrastructure and will have input into the Cisco architecture deployed throughout the IED Delivery Center. CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered. Must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. Duties: Installs, configures, maintains, monitors and manages IEDs network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers, Silver Peak SD-WAN edge appliances, and all associated hardware and software. Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems. Assists in the planning and design of the overall IED LAN/WAN network architecture including: Network bandwidth analysis and capacity planning. Detailed specifications and schematic engineering drawings for network enhancements and modifications. Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers. Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles. Prepares technical solutions and makes recommendations. Works to design and install highly complex networks as well as develops techniques to optimize the network for maximum efficiency. Evaluates current and future network needs and prepares technical solutions and recommendations. Creates Visio diagrams of the network for documenting new and existing network elements. Ensures that all existing and new networks meet or exceed the security requirements set forth by ITPs. Develops documentation for the configuration of all network components including setup, installation, and overall deployment of network hardware and software. Provides technical assistance to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services. Reviews the development of configuration standards. Participates in trouble ticket resolution and reporting. Participates in the design and establishment of best practices for carrier class fiber networks within the Delivery Center. Leads and provides high-level guidance for evolving fiber optic initiatives, standards, and inventory needs and best practices within the Delivery Center. Participates in Delivery Center and Enterprise committees and provides recommendations on behalf of the core network infrastructure team. Leads and provides technical and high-level guidance to Delivery Center projects. Participates in annual renewal of maintenance contracts for network-related hardware. Supports remote IT staff with complex network-related issues on an as-needed basis. Communicates effectively both verbally and in writing with other employees, vendors, and business partners. Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP. Maintains a strong knowledge of network monitoring tools and automation. Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success. Performs other duties as required. Essential Functions Operates a personal computer and other IT hardware devices. Excellent communication skills; ability to write clearly and concisely. Ability to provide customer service and business operations support. Ability to develop project documentation and procedures for to sustain application support Organize and manage multiple concurrent activities. Ability to assess issues/problems and make appropriate decisions for resolution. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources. Develop/maintain staff proficiency in technology focus areas. Occasional travel to perform duties. Required Skills Network Routing Required 6 Years Network Switching Required 6 Years Cisco ASA/Firepower Desired 4 Years Cisco Nexus Desired 4 Years CCNP Desired 4 Years 4-year college degree Nice to have 4 Years SD-WAN Nice to have 2 Years SolarWinds Orion Nice to have         

Classroom Support Specialist

Richmond, VA
Contract
Job 26973: CLIENT HAS A STRICT COVID-19 VACCINATION POLICY. AS PART OF THE OFFER OF EMPLOYMENT, PROOF OF COMPLETE COVID-19 VACCINATION IS REQUIRED We are looking for Night and Weekend Shifts!  Astyra is working with Client to provide Greeters & general Classroom Support for training VCU Health employees on a new Health Records system. We will need Rockstar-candidates who can assist these employees completing training by greeting them and offering basic troubleshooting skills for a seamless check in and testing experience. Responsibilities include welcoming, processing, setting up workstations, troubleshooting computer issues, and other training class logistics. Responsibilities: Welcoming, transitioning, and processing trainee when they arrive to the training site. Deliver exemplary customer service to provide a positive trainee experience across the organization Assist trainee with troubleshooting equipment and systems.  Including login, account access, and other portal related questions. Perform general office duties such as document preparation, scanning and filing. Hand out equipment and other materials to trainees. Inspect and assure that all assigned areas are properly cleaned and in good repair, reporting problems to the supervisor. Performs required tasks to ensure timely go live and customer satisfaction. Qualifications / Requirements: Interested applicants must have the following: Excellent customer support skills, in person, over the phone, and in writing Strong work ethic and can-do attitude Professional demeanor and be a team player Logical problem-solving skills and a willingness to learn Attention to details Ability to multi-task Associate’s degree or equivalent work experience Competence using PC and MAC computer hardware and software in classroom, lab, office, and residential settings. Physical Demands and Work Environment: 26973 Have required MMR and Varicella vaccinations Clear annual PPD (TB), influenza, and other communicable disease testing; have had, or be willing to have, COVID-19 vaccine. Hours of operation are Monday-Friday from 7 AM to 11 PM ET, 2 shifts per day/7 days a week. Orientation and training begin September 23rd, 2021.       

Data Report Developer

Richmond, VA
Contract
Job 26966: Data Report Developer Responsibilities This position is for the professional whose focus is analytics, development of SSRS reports and problem solving relates to data, types of data and its sources, This role will also serve as a technical resource to ITU. This resource is a data expert irrespective of the assigned sources and can work closely with the field in assisting with the interpretation of the data and/or reports. The Data Report Developer will assist the end user with requirements documentation, research and troubleshoot data inconsistencies or issues, and perform appropriate regression or data testing. This resource will employ technologies, tools, and methods that expand or enhance delivery of services directly to institutions and community corrections as well as public safety agencies and other identified business partners. The incumbent needs to have a thorough understanding of and the ability to utilize various report query tools, Microsoft SSRS (expert), skills in writing Microsoft Server SQL, especially experience creating stored procedures, triggers, views, and functions. This position must understand and embrace the Systems Development Life Cycle and the principles and techniques of ITU services and product deployment; working knowledge of relational databases and general knowledge of application design and development tools and languages; and the ability to create professional written deliverables that document SDLC tasks; professional oral, written, and interpersonal skills, multi-tasking skills, and the ability to use time efficiently. Required Skills A college level degree in Information Systems is desired; however, appropriate experience may substitute. Experience with automated system and working with users in user acceptance testing. Microsoft SSRS (SSQL Server Reporting Services) Required 5 Years Microsoft SQL Queries Required 5 Years

Consulting Iteration Manager

Dallas, TX
Contract
Job 26965: Consulting Iteration Manager  Responsibilities: Provides direction to a team of IT Project Managers. Performs administrative duties of hiring, purchasing of equipment, conducting employee reviews, staffing and other resource management tasks. Provides guidance and mentoring to staff. Participates in budget preparation and tracking. Estimates feasibility, time and effort of projects and tasks via the Project Portfolio Management committee. Supports projects through appropriate resource assignments. Guides and monitors projects and tasks to successful completion. Maintains procedures and processes to ensure quality control. Sets team goals and prioritizes tasks to align with company and department objectives and communicates these goals to team members. Measures progress and results of team performance. Ensures that project managers understand and follow best practices for software development and project management. Recommends, develops and implements repeatable project management processes and best practices. Manages all aspects of team staffing including hiring, employee retention, employee development and training. Assists staff in maintaining constant communication with customers, both internal and external, to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction. Provides status reports to Management as appropriate, highlighting risks and issues. Helps prepare and manage budget. Agile: Coaches and mentors other IT Project Managers in lean/Agile methods. Drives servant leadership and coaches other IT Project Managers on this quality. Empowers the teams to be self-organizing. Empowers the teams and stakeholders to make decisions. Measures and reports progress frequently using agile metrics. Creates Product Roadmap and Release Plan in partnership with POs and IMs. Leads coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming etc. Coaches and assists Product Owners in prioritization, 3-Amigo Reviews and other PO activities. Leads and facilitates Scrum of Scrums with related projects/teams. Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution. Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management plan. Manages dependencies across projects. Performs Root Cause Analysis. Leads in the establishment and facilitation of internal IT project. Top 3 Must-Haves (Hard Skills)         Scaled AGILE Framework(SAFE) and Waterfall experience          Project/Program management experience    Iteration Planning and Grooming experience                  Nice-To-Haves (Hard Skills) Business background Healthcare and pharmacy management background IT background Must-Haves (Soft Skills)     Ability to work on multiple projects at a time Nice-To-Haves (Soft Skills) Communication skills Leadership skills Certifications CSM - Certified Scrum Master PMP - Project Management Professional Enterprise (Preferred)

Mechanical Technician 1

Chandler, Arizona
Contract
Job 26960: Mechanical Technician Supports design and manufacture of hardware in a machine shop setting through use of CNC and manual manufacturing tooling. Responsibilities include manufacture of hardware, training of less experienced personnel, adherence and enforcement of safety standards, and skillset progression through training. Requirements: Minimum 5 years applicable experience in a machine shop setting Experience working with setup and operation of 3+axis CNC equipment Experience working with manual machining tooling (band saws, drill press, mill) Willingness to assist less experienced co-workers with learning new skills Willingness to learn new skillsets related to manufacturing Familiarity with basic machine shop safety practices Preferred Qualifications: Experience programming for 3+axis CNC manufacturing (CAD/CAM experience) Past mentorship or leadership experience Experience improving manufacturing and shop processes for efficiency gains

LMS Administrator

Research Triangle Park, NC
Contract
Job 26959: LMS Administrator Seeks a resource to support the work of various content development project teams through the management and monitoring of training programs within the area of responsibility. Responsibilities Working with a team of content developers tasked to design and deliver virtual interactive webinars, web-based and in-person training to agency staff, and ensuring functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management. In addition to LMS Administration responsibilities, this position may participate in development and delivery of training content to ensure deadlines are met. The LMS Administrator will partner globally with various business administrators analysts, and developers on a routine basis and use excellent interpersonal communication skills to establish strong relationships with these training partners to ensure an efficient process. Required Skills Working in a LMS such as Moodle, Blackboard, or similar CMS. Required 7 Years Experience in eLearning design theories & standards (SCORM, AICC, etc) Required 7 Years Experience developing instructional training materials using interactions and simulations to create engaging course content.         Required 7 Years Experience in computer-based training instructional design, with learning program design systems. Required 7 Years Background working with training developers, program SMEs, technical support and others to assure training materials are effective. Required 7 Years Experience in computer-based training instructional design with learning design software such as Adobe Captivate, Adobe Connect, Visio.      Required 7 Years Must have strong understanding of internet concepts and web technology, including User Experience design and digital media authoring.      Required 7 Years Experience with Agile methodology, and project management software such as JIRA, SharePoint and/or MS Project. Required 7 Years Graduation from a four-year college or university with a major emphasis on coursework in business or public administration or related field. Desired     Four years of administrative experience involving participation in the planning and management of a business or governmental programs.      Desired          

Senior Technical Writer - Senior

Raleigh, NC
Contract
Job 26957: Seeks qualified Senior Technical Writer to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs. Responsibilities: Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel. Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; and contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures. Edit special reports or any other deliverables and documents Write and edit end-user and internal-user knowledge-based content describing vendors services and troubleshooting processes Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality Work directly with managers to produce high-quality knowledge-based articles Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendors product Manage all aspects of the documentation process-from planning to content maintenance Peer review knowledge-based technical, and program documents for grammar, content, and style of writing Demonstrate the ability to document business processes This position reports to the PMO and QA Administrator. Staff work hours are typically 8:00 AM - 5:00 PM, Monday - Friday. Occasional evening and weekend work may be required Must Have 4-6 years of full-time technical writing in a software development environment Excellent verbal and written communication skills Excellent organizational, decision-making, and time management skills Ability to prioritize and manage multiple issues and projects Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software Proven success designing, writing, and editing technical documentation for a software development community Ability to adapt and prioritize work independently in a dynamic environment Have strong written and content creation skills Be able to self-direct, multi-task, and prioritize assignments Be highly organized with acute attention to detail in a deadline-driven environment Ability to work with minimal assistance with a can-do attitude. Required Skills: BA/BS in English, Computer Science, or related field. Additional exp can be substituted in lieu of degree. 4-6 years of full-time technical writing in a software development environment. Required 6 Years Ability to work in a fasted-pace environment   Required 6 Years Excellent verbal and written communication skills        Required 5 Years Ability to prioritize assignments, manage multiple issues and projects, self-direct, multi-tasker, and can-do attitude           Required 6 Years Experience with large-scale web based (COTS) project  Highly desired   6 Years Ability to adapt and prioritize work independently in a dynamic environment     Required 6 Years Minimum (5) years of exp documenting processes and workflows using MS Office Required 6 Years Proven success designing, writing, and editing technical documentation for a software development community   Required 6 Years Be highly organized with acute attention to detail in a deadline-driven environment Required 6 Years  

Customer Care Associate I

Latham, New York
Contract
Job 26956: Duration: 6months contract  Hours:  8:30 AM - 5 PM MON - FRI    ***Working remotely to start and will eventually go back in the office to work onsite.   JOB DESCRIPTION: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seeks and participates in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE: Customer Service  

Customer Care Associate I

Innsbrook, VA
Contract
Job 26955: Duration: 6months contract  Hours:  8:30 AM - 5 PM MON - FRI    ***Working remotely to start and will eventually go back in the office to work onsite.   JOB DESCRIPTION: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seeks and participates in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE: Customer Service   EDUCATION: High School Diploma or GED (Required) Associates (Preferred) Bachelors (Preferred)

Technical Specialist

Harrisburg, PA
Contract
Job 26953: Technical Specialist Technical Specialist must have proven experience in the identification, utilization, and visualization of data for the purposes of analyzing, monitoring, and reporting said data. Will collaborate with the Primary Care Office (PCO) and other involved contractors to develop and implement solutions that meet the requirements for using and reporting the data. Collaboratively, they will compile, document, and formalize all associated requirements and solutions. Will be expected to develop and implement data analysis methodologies and reporting solutions utilizing selected tool(s), and train and transfer knowledge to commonwealth staff. Responsibilities Manage assignments and track progress against agreed upon timelines. Plan, organize, prioritize, and manage work efforts, coordinating with the PCO and other teams (for example, existing Health and Human Services Delivery Center (HHS DC) staff and the staff working with Medicaid claims). Participate in status reviews, process reviews, deliverable reviews, and software quality assurance work product reviews with the appropriate stakeholders. Participate in business and technical requirements gathering. Perform research on potential solutions and provide recommendations to the PCO and HHS DC. Develop and implement solutions that meet business and technical requirements. Participate in testing of implemented solution(s). Conduct training and transfer of knowledge sessions, especially for geographical information systems. Build and maintain relationships with key stakeholders and customer representatives. Give presentations for the PCO, other offices, and agencies involved with this project. Develops and maintains processes and procedural documentation. Ensure project compliance with relative federal and commonwealth standards and procedures. Understand and convey best practices and standards for data management, analysis, and visualization tools. Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB each Friday. Complete weekly project status updates in Daptiv if necessary. This will be dependent on a project being entered in Daptiv. Provide weekly personal status reporting by COB Friday submitted on SharePoint. Utilize a SharePoint site for project and operational documentation; review existing documentation. Participates in data modeling sessions for new and existing data sources that follows reporting standards for public facing reporting established by HHS-DCs statistical support. Supports the design and implementation of data extracts, data loads, data transformations, and data reporting and displays, using standard tools. Supports data analysis and the use and creation of appropriate methods to improve and ensure data quality. Supports the design and implementation of reports and self-service BI reports for tables, charts, and maps. Supports conducting technical training sessions for team members on the design and development of methods used to access, analyze, report, and display data and analytical results. PREFERRED EXPERIENCE: Experience working in the healthcare industry with various health data sets. Experience with SAS, R and/or Python programming languages for data manipulation, statistical computing, and data analytics. Experience with ArcGIS and spatial data. Experience developing reports using SQL Server Reporting Services. Experience with data engineering, database file systems optimization, APIs, and analytics as a service. Experience producing ETL/ELT using SQL Server Integration Services. Experience developing analytical databases using SQL Server Analysis Services. Experience developing star schema and relational databases using SQL Server. REQUIRED SKILLS: Advanced expertise with using analytical software, including SAS statistical software, for analytical and reporting purposes Required 8 Years Advance expertise with Microsoft PowerBI software for the creation, modification, and maintenance of data displays Required 5 Years Experience with data formatting, capture, search, retrieval, extraction, classification, quality analysis and information filtering techniques. Required 5 Years Experience with data mining architectures, modeling standards, reporting and data analysis methodologies Required 5 Years Advance expertise in the use of Microsoft Excel Required 8 Years Experience working in the healthcare industry with various health data sets. Highly desired        Experience with SAS, R and/or Python programming languages for data manipulation, statistical computing, and data analytics. Highly desired        Experience with ArcGIS and spatial data. Highly desired           Experience developing reports using SQL Server Reporting Services. Highly desired         Experience with data engineering, database file systems optimization, APIs, and analytics as a service. Highly desired        Experience producing ETL/ELT using SQL Server Integration Services. Highly desired       Experience developing analytical databases using SQL Server Analysis Services. Required

Talent Acquisition Coordinator

Saint Louis, Missouri
Contract
Job 26952: Duration: 6month contract  Standard Hours:  8 AM - 5 PM (any time zone) ***100 percent remote   JOB DESCRIPTION: Develops sourcing strategies and assists in sourcing for clinical and non-clinical positions. Researches and captures the changes in the Healthcare market to develop solid recruitment strategies. Researches career fair opportunities for the company to benefit from for clinical and non-clinical positions. Develops veteran hiring strategies. Develops and maintains social media recruitment strategies to include but are not limited to LinkedIn, Facebook, Twitter, Instagram, and Pinterest. Develops strategies for Monster and Career Builder to use these external job board options for greater recruitment ROI: Talent Bin, Boolean searches, etc. Partners with Corporate Communications to develop employment branding strategies to brand the company as a top employer of choice. Researches and develops alternative work arrangements for an ever-growing virtual workforce. Assists with the Intern program. Assists with candidate resume and phone screening. Assists managers using Manager Self Service. Supports the talent acquisition team, hiring managers, candidates, and new hires with coordination and completion of the onboarding process as needed. Monitors status of background checks and all required onboarding requirements, working with candidates to ensure completion in a timely manner. Consistently identifies process efficiencies and opportunities for improving the applicant or hiring manager experience. Special projects as needed.   RESPONSIBILITIES: Advanced computer skills to include, but are not limited to Microsoft Product Suite, social media, and Applicant Tracking System experience. 2-3 years of recruiting coordinator, assistant, or intern experience. Workday experience.   WORK EXPERIENCE: Human Resources Talent Acquisition/Recruiting 2+ years   EDUCATION: Bachelors (Required)

IT Architect

Harrisburg, PA
Contract
Job 26948: IT Architect The Architect has the ability to design, develop, and implement application infrastructure to provide reliable and scalable applications and systems to meet the organizations objectives and requirements. The Architect is familiar with a variety of the application technologies, environments, concepts, methodologies, practices, and procedures. The Architect is also able to perform a variety of complicated tasks with minimal or no direct supervision. The Architect is experienced in defining systems and application architecture. Areas of assistance for IT Architect Audio / Visual Auditorium Digital Classrooms Security Systems Badge access Intrusion Detection Physical Video Cameras Internal External Telephone systems Paging systems Responsibilities Proven experience with hands-on technical development work. Able to coordinate with technical leads, business users and project managers. Experience participating in development of standards and product recommendations. Experience designing and architecting systems as a member of a design team. Experience working through every phase of software development life cycle. Strong verbal communication. Required Skills Designing and architecting systems as a member of a design team Required 5 Years 4 year college degree in computer science or related field w advanced study Highly desired  Software Development and Testing Required 5 Years Development of standards and product recommendations Required 5 Years Exp working through every phase of software development life cycle Required 5 Years Experience with Audio/Visual Auditorium Highly desired          Experience with Digital Classrooms Highly desired         Exp with Security Systems (badge access, intrusion detection, physical, video cameras)          Highly desired Experience with Telephone Systems Highly desired       Experience with Paging Systems  Highly desired

EAP Consultant

San Diego, California
Contract
Job 26946: Duration: 6months contract  Hours: Mon - Fri, 8:30 AM - 5:00 PM (Possible - if a call runs after 5 PM)  ***100 percent remote - Must reside and be Licensed in CA   JOB DESCRIPTION: Provides employee consultation related to specific personal problems and concerns. Provides crisis assessment and intervention as needed. Completes clinical and administrative documentation and required forms in a clear and concise manner. Manages caseload and other tasks to meet both qualitative and quantitative performance expectations. Provides behavioral health assessments, accurate clinical diagnoses, and referral to the appropriate level of care. Provides expert consultation to employees and/or supervisors on a variety of workplace and work-based issues. Provides information and referral to community resources as appropriate. Provides clinical consultation/staffing in absence of the EAP Manager. Participates in activities as requested that help improve SBU and/or client performance, excellence, and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrates flexibility in areas such as job duties and schedule to aid in better serving its members and help achieve its business and operational goals. Assists in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.   RESPONSIBILITIES: Clinical training must include instruction on chemical dependency, mental health, and brief therapy. Must have an understanding of workplace issues, how businesses function, and a fundamental understanding of employee/employer relationships. Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug-Free Workplace Requirements. Must be able to provide accurate client assessment including the level of risk, substance abuse, and dependency, job performance issues, and refer to the appropriate level of care. Competent in crisis intervention. Demonstrate knowledge and expertise in solution-focused, brief therapy in an outpatient setting. Strong customer service skills are required. Must be able to sensitively, compassionately respond to callers. Excellent listening skills are vital. Interact effectively at all levels both within the company and with external customers. Analyze and present issues in a clear, concise, persuasive manner, both orally and in writing. Use the time to manage caseload and documentation effectively. Meet productivity targets and quality management expectations. Develop effective working relationships with peers within and across organizational lines. Effectively resolves individual conflicts. Supports department mission and keeps management informed of team issues. Takes responsibility for own development and stays current on skills and techniques needed to perform the job. Flexible; adjust well to new situations and changing priorities. Comfortable with ambiguity and stress while handling a variety of assignments. Maintain a positive, achievement-oriented attitude and be consistent in accomplishing expected objectives.   WORK EXPERIENCE: Clinical, Employee Assistance Program (EAP) 2+ years 2 years post-graduate clinical experience.   CERTIFICATIONS: Must have one of the following: CEAP - Certified Employee Assistance Professional, Current licensure that meets State, Commonwealth or customer-specific requirements, LCSW-C - Licensed Certified Social Worker - Clinical, LCSW - Licensed Clinical Social Worker, LMHC - Licensed Mental Health Counselor, LPCC - Licensed Professional Clinical Counselor, LPC - Licensed Professional Counselor. Must be an independently licensed behavioral health clinician   EDUCATION: Masters: Behavioral Health (Required)

Mail Services Coordinator

Latham, New York
Contract
Job 26945: Duration: 6month contract (possible extension) Hours: 8:30 AM - 5:00 PM ***100% remote   JOB DESCRIPTION: Ensures mail is date-stamped, sorted, and batched. Distributes mail to appropriate departments post sorting and for scanning when needed. Handles incoming, outgoing, interoffice, and overnight mail in a timely manner. Retrieves assembles and files information accurately and timely using established procedures. Handles returned mail according to documented procedures. Participates in mail pickups from the local Post Office when needed. Fills in appropriate log sheets for monthly reporting. For Medicare Part D mail, updates scanned images in the computer system with appropriate data using established procedures.   RESPONSIBILITIES: 1 year of mail center or related experience. Intermediate experience using Microsoft Office suite. Working knowledge of Pitney Bowes Paragon Mail Processor and Federal Express Powership software.   WORK EXPERIENCE: Operations CERTIFICATIONS: DL - Driver License, Valid In-State   EDUCATION: High School Diploma or GED (Required)

Lead IT Project Manager

Raleigh, NC
Contract
Job 26939: SENIOR PROJECT MANAGER Seeking a short-term Sr. Project Manager to lead the procurement and implementation of complex IT Project(s) for Division of Public Health (DPH) Senior project manager to manage the procurement and implementation of a statewide IT project for Division of Public Health (DPH). This lead project management role will be responsible for all aspects of project management including: RFP development/technical writing; business process-re-engineering; business analysis; project management of time, costs, and scope; project planning; communication plan including external stakeholders; allocating tasks and setting milestones; requirements development and documentation; gap analysis; data mapping; data conversion management; management of risks and issues; change management; reporting and documentation; tracking deliverables; vendor management; and managing project team resources.. This position will manage the day to day activities for the project and complete all input to the State Project Management (Touchdown) system. The project will be utilizing the Agile methodology. RESPONSIBILITIES Developing and maintaining detailed project schedule, budget and monitoring expenditures Developing and maintaining all required project management artifacts following State, DHHS and PMBOK guidelines Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State Leading and performing hands-on analysis of the business and technical environments, and writing RFP Working with vendors to manage contract deliverables, oversee all vendor activities to ensure that all the milestones are met Ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately Establishing project governance, conducting formal presentations, coordinating with all project stakeholders and ensure that appropriate project controls are instituted Serving as an IT project liaison to the business client Working with business stakeholders to develop necessary project management, change management, risk management, rollout, and training plans Working with the technical team to ensure technical readiness during implementation and supervising implementation activities Developing and maintaining all required State CIO project documentation Experience in playing the Scrum Master role for a software development / maintenance teams that was diligently applying Agile / Kanban values and principles and practices Proficient in conducting all the Scrum ceremonies within a collocated as well as distributed teams Experience in facilitating release planning Required skills include: Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills. Capable of leading effective project meetings that are tailored to the audience Ability to create simple to complex project plans, timelines and work breakdown structures using project management tools Must have proficiency in project management, Agile, Scrum, And Kanban software tools Must have strategic planning skills with good understanding of roadmap development. Ability to write and present effective project materials, including presentations and status reports Ability to work effectively with all levels of staff, clients and other IT personnel Proven experience with working collaboratively with business/program partners Ability to effectively identify and resolve system or business process/project issues Ability to build, influence, lead and motivate effective teams towards end results Flexibility, adaptability, and ability to work in a high-demand dynamic environment Strong analytical skills Strong written and oral communication skills, including development of project Must have experience writing RFPs/technical writing Understanding of the fundamentals of iterative and incremental development Ability to help manage Scrum team backlog and/or Kanban Flow, and priorities using agile based tools (ServiceNow, Jira, Version One etc.) PREFERRED SKILLS: Candidate with PMP Certification. Scrum Master certification is a plus. Experience managing or supervising legacy system replacement projects Experience collaborating with State and Local Government Healthcare related experience is required Knowledge of Public Health Programs is preferred Experience planning and managing data conversion activities Experience building rollout plans REQUIRED SKILLS Project management experience, preferably with large, complex automation implementation efforts    Required         8 Years Demonstrated Project Management experience on system deployments with multiple clients.  Required         8 Years Proven track record of delivering projects and work streams with aggressive timelines and deliver within scope ,budget and schedule   Required         8 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability.         Required         8 Years Hands on experience managing project risk, cost, schedule, quality, testing, and communications.       Required         7 Years Strong leadership, organizational, interpersonal and time management skills.  Required         3 Years Demonstrated oral and written communication and presentation skills.           Required         3 Years Solid work experience with project management tools (e.g. MS Project)         Required         7 Years Experience with MS Office and SharePoint.. Required         7 Years Demonstrated experience with both Waterfall and Agile Projects       Required         5 Years Demonstrated experience with vendor management on a large IT project/system implementation        Required         8 Years Demonstrate technical architecture/infrastructure knowledge and experience, including experience with multiple hardware platforms and operating system      Required         8 Years Demonstrate technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies Required      8 Years Demonstrated experience working with DPH programs         Highly desired 5 Years Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups    Highly desired 3 Years Experience in health care industry    Highly desired 5 Years Experience leading and Implementing COTS and SAAS Projects       Desired            7 Years Experience writing RFPs/technical writing   Highly desired 5 Years Understanding of the fundamentals of iterative and incremental development Highly desired  3 Years Experience in playing the Scrum Master role for a software development / maintenance teams that was diligently applying Agile / Kanban values and principles      Highly desired  3 Years PMP Certification from PMI. Scrum Master certification is a plus      Highly desired  5 Years    

MES Data Architect

Raleigh, NC
Contract
Job 26937: Seeking a long-term Data Architect to perform work associated with the Medicaid Enterprise Systems (MES) project. RESPONSIBILITIES This person will lead the design of highly complex and innovative data architectures, will participate within an industry best-practice Enterprise Architecture methodology and will oversee the implementation and operation of various vendor-provided technology solutions. This person must be able to work directly with business and process owners to evaluate their needs and to translate those needs into highly effective functional and non-functional requirements. This role is responsible for the development and refinement of Data Management standards and processes along with documentation to support all aspects of the data architectures. This documentation will include aspects of Master Data Management along with various types of data modeling and data stewardship. This role requires a person that possesses a strong and diverse background in both traditional and modern data architecture concepts, tools, solutions and practices. This person must have working knowledge of the various platforms that are available and how different analytical, reporting and business intelligence tools will function within different environments. SKILLS Extensive familiarity with relational databases as well as other types (Graph Database, NoSQL) and the relative advantages and disadvantages of each Extensive familiarity with business intelligence, analytical and reporting tools Experience leveraging cloud technologies Experience performing schema design Experience designing and enforcing business rules to ensure data quality Experience with data integration and mapping Familiarity with metadata and best practices for metadata collection, storage, and management Familiarity with Data Management and Data Governance best practices, tools and practices Ability to translate business requirements into technical requirements Strong technical writing skills Experience designing robust environments in support high availability and disaster recovery Work effectively with data stewards and business owners Proficient use of Microsoft Word, Excel, PowerPoint, Visio and Project PREFERRED SKILLS: Familiarity with healthcare data, especially Medicaid or similar industry Familiarity with HIPAA rules and regulations Familiarity with CMS certification processes Experience drafting and reviewing RFPs or other procurement documents Experience working within TOGAF, FEA or other Enterprise Architecture frameworks REQUIRED SKILLS Knowledge of the Medicaid Systems and Solutions      Required          7 Years Knowledge of the MITA Business, Information and Technical architectures        Required          7 Years Extensive familiarity with relational databases as well as other types (Graph Database, NoSQL) and the relative advantages and disadvantages of each      Required          7 Years Extensive familiarity with business intelligence, analytical and reporting tools     Required          7 Years Experience leveraging cloud technologies       Highly desired  5 Years Excellent general IT knowledge (applications development, testing, deployment, operations, documentation, standards, best practices.           Required          7 Years Experience with Technical Proposal Evaluations          Required          7 Years Excellent verbal and written communication skills with the ability to present to both technical & business audiences. Required        7 Years Experience participating or leading projects using an Agile methodology.           Required          7 Years Exp working with various vendors and coordinating with the Systems Integrator  Required          7 Years Experience with data integration and mapping Required          7 Years Knowledge on Claims and Financial Processing           Highly desired  7 Years experience in Data Governance , Modelling and Architecture    Required          7 Years

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