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Sr. Project Manager

Harrisburg, PA
Contract
Job 26800: Sr. Project Manager The contractors primary responsibilities will be to support and develop new proposed regulations for the Personal Care Homes and Assisted Living Residences licensed by the Bureau of Human Services. The existing regulations are outdated, frequently duplicated, and lacking in areas identified by the pandemic. The main focus will be to evaluate existing regulations and propose a new package of regulations that will encompass different types of facilities, taking into account the level of support needed by the individual receiving services and addressing care needs of the most vulnerable residents. The contractor will be responsible to conduct research into best practices, engage internal and external stakeholders, and ensure the project progresses according to required timelines.. RESOURCES Our client will supply all necessary hardware, software, network connection, phone and fax for daily use as need to complete assigned work items. This position will be assigned to 625 Forster Street with the ability to work remotely as appropriate. CONTRACTOR REQUIREMENTS 1. Points of contact 2. Criminal History Background Check 3. Security access OBJECTIVES OF ENGAGEMENT As a Program Manager leading the initiative to draft new regulations for Personal Care Homes and Assisted Living Residences, the contractor will develop an understanding of the goals of the client in the creation of new regulations, engage stakeholders to identify areas of improvement and concerns, develop a timeline for project completion and report progress and issues to the Bureau Director. The contractor will be responsible for facilitating discussion among internal and external stakeholders regarding best practices and proposed changes and offering alternatives for discussion. TASKS TO BE PERFORMED Conduct a gap analysis for existing regulations Research and propose regulatory alternatives Builds and maintains relationships with stakeholders Serves as the primary point of contact for all communication related to the initiative Facilitate discussion among internal and external stakeholders including the development of presentation materials and talking points Prepare draff proposed regulations in required format Develop and track progress of a program plan, including communication regarding challenges and risks to the initiative   CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS The selected vendor shall provide one Contractor who will possess a minimum of 8 years of industry experience in policy and regulatory analysis, program management and superior communication skills (both verbal and written). The Contractor must have experience facilitating stakeholder engagement and managing all aspects of a project. Experience with seniors, residential facilities, or public policy is preferred.   Skills: Experience with formal Program Management Required 8 Years 4 year college degree or equivalent technical study Required Experience in Policy and Regulatory Analysis Required 5 Years Advanced Experience with Microsoft Office Products Required 8 Years  

Business Analyst

Harrisburg, PA
Contract
Job 26799: Business Analyst The contractors primary responsibilities will be to analyze and evaluate projects for the Bureau of Human Services Licensing. This position will be responsible for development and management of licensing systems and data bases for the Department. It includes analyzing service trends and data reporting. The Bureau uses multiple data systems that are highly complex due to the multiple components and modules as well as multiple and critical interfaces. This position serves as the functional expert for licensing administration systems: MAPPER and Certification Licensing System (CLS). This position will also be part of the team that will develop, maintain and act as a liaison for the new Electronic Licensing System (ELS) vendor. The Business Analyst 3 will also maintain the ACCESS, EXCEL, and SANSWRITE data bases that the client uses to collect and report licensing data. Analysis and reporting will also be performed using the Enterprise Data Warehouse (EDW). OBJECTIVES OF ENGAGEMENT As a member of the team, the contractor will complete all assigned tasks related to the support and maintenance of the data systems to complete analytical reports and ad hoc requests from the Bureau staff within required timeframes. The contractor will work collaboratively with the customer (OLTL Staff) and other stakeholders of the systems application development teams (Deloitte, Bureau of Information Services, ELS provider, & others as identified). All project deliverables will satisfy the business requirements and objectives of the tasks and will meet the Office of Long-Term Livings security policies, procedures, standards and best practices. The contractor will complete all required time reporting activities and provide appropriate task status updates to the team lead on assigned projects. TASKS TO BE PERFORMED Research and analyze data to identify trends, operational gaps, develop plans and proposals to address issues Interact with business leads and stakeholders to understand business needs and provide guidance and/or solutions Generate and distribute monthly reports Coordinate with stakeholders to improve business processes Provide technical support to end users Maintain existing databases, manage data uploads   CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS The selected vendor shall provide one Contractor who will possess a minimum of 8 years of industry (IT) experience in the analysis, design, coding, unit and integration testing and deployment of application code as well as superior communication skills (both verbal and written). Additionally, the contractor must demonstrate specific experience in developing reports for end users. The contractor must have strong analytical and problem-solving skills, ability to interact with all levels of personnel.   Required/Desired Skills: Experience extracting data from systems and loading into Excel or Access Required 7 Years Experience in report development in Excel and Access Required 5 Years Advanced Excel skills including VBA Required 5 Years Experience in modifying Access databases Required 5 Years

Healthcare Project Manager

Harrisburg, PA
Contract
Job 26798: Sr. Project Manager BACKGROUND/PROBLEM STATEMENT The contractors’ primary responsibilities will be to support multiple office projects, procurements, and initiatives planned for 2021/2022. The contractor will be coordinating the planning, transition, and implementation activities. All questions pertaining to this work assignment must be directed to the contact person. OBJECTIVES OF ENGAGEMENT This position would be responsible for assisting with the development of policies and procedures, provide technical assistance to support various project and implementation teams, provide project management services, coordination training strategies, managing day-to-day operational aspects of multiple large-scale projects. This position will provide program/project management support for several key Medicaid, Medicare, and Managed Care initiatives. The position would currently support several large projects to include, but not limited to Community HealthChoices and Fee for Service Waiver initiatives, Procurement related activities including Specialized Services RFA implementation, and Nursing Home Transition-Nursing Facility Money Follows the Person Training grant. Several example project descriptions are included below to demonstrate the scale and impact the current projects have. The Community HealthChoices Waiver initiatives include ongoing evaluation of implementing new program initiatives. For example, evaluating and implementing a new model of service (Agency with Choice) for 2023. This initiative includes changes to programs in both service delivery models - Fee for Service and Community HealthChoices (CHC), for which each service model is unique. This project has direct impacts to over 11,000 participants and over 14,000 direct care workers under the Participant Directed Model of service available in both the Fee for Service and Managed Care/CHC models of care. Reporting to the Centers for Medicare and Medicaid Services (CMS). The client is required to submit quarterly an annual reporting to CMS on the Community HealthChoices waiver performance measures as well as overall oversight of the managed care program. The client has identified metrics to address each monitoring activity and developed monitoring reports to standardize the Managed Care Organizations (MCOs) reporting. These monitoring reports ensure the submission of consistent and reliable data and are used to oversee CHC implementation in each zone, ongoing MCO operations and quality activities, and to compile that information into one single Monitoring Activity Report. This position will assist in pulling together the necessary pieces of the report which include a narrative that identifies the Service Level Agreement (SLA) requirements of the CHC-MCO, analysis of CHC-MCO performance, and any steps taken to address remedial or enforcement actions being taken for areas of non-compliance. The Specialized Services Grant includes oversight and coordination with the entity providing NHT services to individuals who need assistance transitioning from a Nursing Facility but who are not enrolled in the managed long-term care programs. TASKS TO BE PERFORMED Provide project management services and technical assistance. Develop Project Management Plan to manage multiple concurrent projects. Develop work planning and scheduling work. Manage the day-to-day operational aspects of multiple large-scale projects. Manage and track the project progress against the project schedule. Monitor project milestones and phases and take action as needed to ensure the project is on schedule. Plan, organize, priorities, and manage multiple work efforts across the project team. Responsible for capture and reporting of required project management metrics. Analyze and distribute reports on project metrics. Prepare status reports on a periodic basis for the project team, team leads, group leads, and stakeholders. Anticipate issues and proactively address them. Identify and track issues. Build and maintain relationships with key stakeholders and customer representatives. Serves as the primary point of contact for all project-related issues and resolution of issues. Communicate effectively with customers supporting the commonwealth as appropriate. Communicate to team members how their work assignments relate to and help achieve project objectives. Accountable for the final project management evaluation review. Required/Desired Skills: Experience with formal project management methodology Required 7 Years Advanced Microsoft Office Products Experience Required 7 Years 4 year college degree or equivalent technical study Required Experience with Medicaid, Medicare and Managed Care programs Highly desired 2 Years

Java/Web Developer

Raleigh, NC
Contract
Job 26795: Java/Web Developer   Our client is seeking a Java/Web developer with AWS experience to facilitate the development of critical system for Medicaid Transformation Project. This Java Full stack developer is to serve as an application developer for the the client in the design, development, maintenance of Java/ JEE based applications. Practical experience in building enterprise applications is required. Experience in Spring Boot Framework, Angular 5.0/6.0/7.0, JUnit4, HTML, XML, JSON, JavaScript, VBScript, CSS and Gradle is required. Experience in Web Services (REST, SOAP) development is required. Should have experience using one or more application servers like WebSphere, Tomcat. Managed File Transfer Experience is required. Good understanding of enterprise architectural patterns including JEE design patterns is required. Good understanding of relational database concepts, specifically Oracle, and software development life cycle is required. Experience in MMIS subsystems is preferred. Individual in this Position is responsible for the design, development and maintenance of mission critical applications. This position involves working with the project manager, project management staff, other members of the project team, and stakeholders. Exhaustive Working knowledge of: Design, develop and maintain Java based solutions using common standards and frameworks such as Spring Boot, JAXB, JAX-WS, JAX-RS, JPA, Java EE, Spring framework, Hibernate and MyBatis. Must have Angular 5.0/6.0/7.0 Experience. Creation and validation of SOAP and REST based clients and web services are desired. Excellent knowledge of web client-side technologies (HTML, JavaScript, and CSS), Java development and build tools is required. Experience in using application servers like WebSphere, Tomcat is a must. Strong understanding of relational database concepts and experience interfacing with and working with databases like Oracle, DB2 and/or MS SQL Server is required. Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns is required. Must worked with java reflection. Must know XML parsing. Experience in IBM ODM; IBM Integration Bus, IBM MQ is a plus. Experience in any rules engine is a plus. Deploy, manage, and operate scalable, highly available, and fault-tolerant systems on AWS Implement and control the flow of data to and from AWS Select the appropriate AWS service based on compute, data, or security requirements Working Knowledge on various AWS components such as EC2, EBS, S3, Elastic Load Balancer, Auto Scaling, ECS, Cloud Watch, Security Groups, Route 53, VPC, IAM, RDS, Lambda, Elastic search. Experience in architecting the design, scalability, high availability, Disaster Recovery Design on Cloud Infrastructures, Providing solutions on Cloud technologies and services. Designing and deploying a multitude applications utilizing almost all of the AWS stack (Including EC2, Route53, S3, RDS, Dynamo DB, SNS, SQS, IAM) focusing on high-availability, fault tolerance, and auto-scaling. Provisioning AWS resources using management console as well as Command Line Interface. (CLI). Orchestrate the provisioning, load balancing, dynamic configuration, monitoring and spend optimization of servers in the cloud environment Creating IAM user accounts and role based policies for access to AWS services. Implement and maintain monitors, alarms, and notifications for EC2 instances using Cloud Watch and SNS. Creating load balancers (ELB) and using Route53 with failover and latency options for high availability and fault tolerance. Developing Java APIs to connect to AWS S3 Services for storing and retrieving data from S3 buckets and for using AWS Lambda to manage the servers and run the code   Working knowledge of: Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications aspects of multi-platform systems; Software Development Life Cycle; Code Deployment in cloud; security model;   Demonstrated ability to: Plan and complete assigned work, plan, communicate effectively orally and in writing; motivate and work with people; quickly adapt to new technical environments (multiple disciplines); manage multiple projects with dynamic priorities; be equally adept at highly technical and strategic issues/projects. Proven analytical and problem-solving skills; creative thinking. Ability to provide accurate and realistic effort estimates, commit and deliver accordingly. Proven experience with multiple operating systems: Linux/Unix/Windows. Develop, test, debug, document, and maintain Java/JEE applications. Ability to work in a fast-paced environment and able to prioritize multiple tasks. Understand and interpret customer requirement and develop solutions to meet requirements. Develop and maintain system documentation, including technical specifications, data mapping, program logic and flowcharts. Cloud deployment is a plus.   Required/Desired Skills: Should have the capability to translate business requirements into technical solutions Required 5 Years Demonstrated proficiency working with databases - Oracle and TOAD for Oracle. Required 5 Years Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns Required 5 Years Experience in development of JEE design patterns , XML parsing Required 4 Years Experience in Java/J2EE, Sprint Boot Required 5 Years Experience in IBM ODM; IBM Integration Bus, IBM MQ ,any rules engine Highly desired Experience in IBM SOA, WebSphere Application Server Highly desired 5 Years Excellent verbal and written communication skills with the ability present to both technical and business audiences. Required Experience in the transition and transformation of large complex software solutions. Required Experience participating or leading projects using an Agile methodology. Desired Understanding of Medicaid Systems Desired Expert in REST API and Web Services Required 5 Years Experience in Spring Framework, JUnit4, HTML, XML, JSON, JavaScript, CSS and Gradle Required 3 Years Experience with Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications Required 5 Years Experience with cloud deployment ; security model; Required 3 Years Should have the Experience in Security Layer, Presentation Layer, Services Layer, Data Persistence Layer and Execution Layer. Required 3 Years Experience in Angular Framework Required 3 Years Experience in Angular 5.0/6.0 with Architecture, Components, Routing & Navigation (Single page and also Multi-page Application) Required 1 Years Experience on various AWS components such as EC2, EBS, S3, Elastic Load Balancer, Auto Scaling, ECS, Cloud Watch, Security Groups, Route 53, Required 3 Years Experience in architecting the design, scalability, high availability, Disaster Recovery Design on Cloud Infrastructures, Providing solutions on Clo Required 3 Years Experience in developing Java APIs to connect to AWS S3 Services for storing and retrieving data from S3 buckets and for using AWS Lambda to manage Required 3 Years Experience to orchestrate the provisioning, load balancing, dynamic configuration, monitoring and spend optimization of servers in the cloud envir Required 3 Years Experience with implementing and maintaining monitors, alarms, and notifications for EC2 instances using Cloud Watch and SNS. Required 3 Years Experience with Designing and deploying a multitude applications utilizing almost all of the AWS stack (Including EC2, Route53, S3, RDS, Dynamo DB, Required 3 Years

Implementation Project Manager

Raleigh, NC
Contract
Job 26793: Implementation Project Manager   The Implementation Project Manager (IPM) will be responsible for leading the efforts associated with procurement, design, development and implementation of modular IT systems. The IPM will be accountable for the outputs required to ensure the impact of new or upgraded IT systems is effectively managed to support the delivery of desired business and technology outcomes. The role will work with the business change and process improvement teams to support and guide them through the required steps. The IPM will monitor, track, schedule, document, assess quality, and articulate the way changes affect the users on a day-to-day basis and ensure that thorough testing of systems and scenarios occurs throughout the implementation. This role will also support the federal certification exercise and associated planning processes. ITSM knowledge and working in a multi-vendor matrixed resource environment are paramount as well. This resource may interface with Division Leadership and DHHS Subject Matter Experts (SME) as required to complete the work. This role is focused on managing and monitoring integration efforts and compliance. Participation in drafting procurement documentation, Request for Proposals (RFPs) is key aspect. Interface with business stakeholders will occur daily.   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years Ability to provide project management support and manage the day-to-day vendor and contract activities to ensure desired outcomes Required 7 Years Has an understanding of CMS Seven Standards and Conditions and Medicaid IT systems or HIT Highly desired 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Extensive knowledge of test management principles and best practices Required 7 Years Knowledge of Managed Care or the Medicaid Program Required 7 Years Experience on a prior or current MMIS, HIT, HIE, Eligibility or other related implementation project requiring federal oversight Highly desired 7 Years

Project Manager

Richmond, VA
Contract
Job 26782: Project Manager ABOUT THE ROLE Our client is looking for a detail-oriented and organized Project Manager for the Division of Consolidated Laboratory Services (DCLS) within DGS. This position will provide project management for medium to major IT projects. This is a hybrid telework position. Will be asked to come into the office as needed. Active PMP cert required DAY TO DAY: Prepare documentation, obtain approval, and track all changes in project scope. Communicate project changes and events to concerned parties. Manage communication and coordination between internal contributors and stakeholders, as well as 3rd-party vendor partners Manage multiple projects throughout the project lifetime to ensure success as defined by adherence to scope, budget, and timeline. Responsible for all aspects of project management keeping projects on time, within budget, and within scope. Provides timely status reports to reflect project status, issues, and risks. The position consults with the project team on all aspects of project management and ensures compliance with Commonwealth project management policies, standards, and guidelines.   This is a hybrid telework position   Required/Desired Skills: Strong knowledge and hands-on experience with various project management methodologies is required Required 6 Years Experience in the planning and implementation of medium to major information technology projects is required Required 6 Years Experience in the use of Planview Enterprise 1 or similar Portfolio and Project Management tools is required. Required 4 Years Coordinating internal resources and third-party vendors for execution of projects Required 4 Years Bachelors degree (Computer Science or a related subject) Required Strong communications skills; written, presentation, and oral is required Required Certified Project Manager by PMI OR VITA PM Certification is required Required Experience working as a Project Manager in a Commonwealth of Virginia Executive Branch Agency(ies) Highly desired 2 Years

SAP Basis Administrator

Raleigh, NC
Contract
Job 26770: SAP HANA Basis Administrator   Our client is requesting an SAP HANA Basis Administrator role to join a growing team supporting a hybrid cloud SAP HANA based enterprise solution to various agencies in North Carolina. This role will contribute to the evolution of the SAP HANA platform that will help our client deliver best in class financial management solutions to meet the growing needs of the people of North Carolina. This role will be expected to bring significant experience in very large scale SAP HANA environments to the team. Job duties including but not limited to: Monitoring, tuning, and troubleshooting of SAP HANA systems Implementation of SAP HANA Table management techniques in both scale up and scale out systems HANA Installation, Data Provisioning, Admin, Modelling Implementation of SAP HANA Security mechanism, HANA XS Application service, and monitoring of HANA system   Required/Desired Skills: Experience in monitoring, tuning, and troubleshooting of SAP HANA systems Required 5 Years Experience implementing SAP HANA Table management techniques in both scale up and scale out systems Required 5 Years Experience performing HANA Installations, Data Provisioning, Administration and Modelling Required 5 Years Experience with high availability, and back up mechanisms Required 10 Years Experience implementing SAP HANA Security mechanism, HANA XS Application service, and monitoring of HANA system Required 5 Years

Azure Enterprise Engineer

Raleigh, NC
Contract
Job 26769: Azure Enterprise Engineer Our client is seeking an Azure Enterprise Engineer and C# Developer with proven skills for a 12-month engagement for the support of several Department of Highways cloud initiatives. This position will be responsible for the development and design of new and existing PaaS applications and their involved infrastructure. This individual will work with existing staff to plan and design a cloud solution for several existing applications developed and supported by our internal development team. PaaS applications, Web Application Firewall, Function Management, Storage Management, & Azure DevOps will be some of the products that this position will be focused on. Responsibilities will also include developing business requirements, facilitating change management documentation, and coordinating azure upgrades with software release schedules, as well as C# application development as required. This individual will work closely with a development technical lead and discuss all aspects of the design and planning with the development team. Responsibilities: Research application design for transformation and modernization of enterprise applications using Azure cloud and C# development technologies. Assist in developing C# .NET application solutions for the organization. Maintain a deep understanding of the Azure platform including Azure Functions Architecture, Web Application Firewall, API Management Services and RESTful Azure API management and development. Research and Recommend Azure PaaS Application and Networking Services to support growth into the cloud. Document Disaster Recovery technical procedures for Azure Applications Create Architectural diagrams and documentation for existing cloud hosted applications Research, document, and implement an integration process between Azure DevOps and ServiceNow Research products and new technologies to increase efficiency of business and operations   Required/Desired Skills: Excellent interpersonal skills as well as written and communication skills Required 5 Years A solid understanding of all aspects of the application development process as they pertain to Microsoft Azure and DevOps Required 5 Years Ability to write clean, easy to understand C# code Required 5 Years Deep, hands-on technical expertise on Azure and its features/offerings. Required 5 Years Strong understanding of Azure Networking as related to PaaS applications, Point-to-Site connectivity, Express Routes Required 5 Years Experience in a technical solution and architect role for cloud-based solutions Required 5 Years

Mainframe Programmer Analyst

Raleigh, NC
Contract
Job 26768: Mainframe Programmer Analyst Our client is seeking to fill a short term contractor assignment. The selected candidate will fill the role of Technical Specialist on the Departments Electronic Lien & Titling Project. The Technical Specialist will be responsible for analysis of complex legacy program modules, coding and testing of new and existing modules for major modifications to legacy applications. Role responsibilities: Analyze, define, and document requirements for data and business processes Design, document, and coordinate desired changes to legacy modules Document the program and project deliverables as assigned Analyze and estimate feasibility and compatibility with other programs and projects Provide quality control for project deliverables   Knowledge, Skills, and Abilities Requirements: Must Have: Minimum of 10 years of experience in corporate or government as programmer analyst. Minimum of 5 years of experience exposing CICS and COBOL programs as web services via CICS Transaction Server (CTS) and/or CICS Transaction Gateway (CTG) Proven experience in programming techniques, programming languages in the mainframe environment. Proven knowledge of principles and techniques of computer programming, testing, debugging, implementation and documentation. Proven experience with analysis and design. Excellent communication skill (written, verbal, presentations) Excellent organization, analytical, planning and scheduling skills Ability to resolve highly complex problems. Proven experience with financial processes analysis and modification. Self-starter who can work with a large and diverse team of business, management and IT individuals. Demonstrated experience working with large project teams. Microsoft Suite experience (e.g, Word, Excel, PowerPoint), COBOL, CICS, TSO, MVS JCL, ENDEVOR, CA Tools, SQL, DB2 and VSAM. Preferred: Experience with State or county government Secure Socket Layer (SSL) Experience Experience with Enterprise Level Application Development spanning two or more business areas   Required/Desired Skills: IBM z/OS Required 10 Years COBOL/CICS/DB2 Required 10 Years CICS Web Services Highly desired 5 Years ENDEVOR Required 10 Years CA DB2 Products Required 5 Years DMV Application Systems Highly desired Years Business Systems Analysis Required 5 Years BIZTALK Nice to have

Monitoring Reviewer

, NY
Contract
Job 26759: Job Responsibilities Work as part of a team to conduct on-site quality reviews for providers and municipalities serving infants and toddlers with disabilities as part of the Early Intervention Program Conduct on-site environmental and record reviews Identify gaps in compliance to regulations and assist in development of Corrective Action Plans Provide Training and Technical Assistance as needed Accurately assess compliance for Evaluations and Eligibility Determinations Document all activities including use of standardized tools Conduct interviews with parents, staff and related personnel as part of a compliance review Manage of caseload of providers that are currently addressing required Corrective Action Plans as needed Complete reviews, documentation and manage caseload in a timely manner as assigned with support from management Requirements Bachelor’s degree in early childhood education, healthcare or human services field or related degree preferred At least one-year experience in the administration and/or fiscal management of organizations providing health and human services, preferably to young children with developmental delays and their families At least one year of experience in the area of quality improvement (e.g., utilization review, performance-based monitoring, technical assistance) Recognized as qualified personnel by the Early Intervention Program, as defined in Public Health Law, Section 2541, preferably with experience in the provision of developmental services/therapies to children ages birth to five years and their families strongly preferred Valid driver’s license or ability to reach assigned locations via public transportation (ex. In New York City)

Customer Care Associate I

San Diego, CA
Contract
Job 26757: Duration: 1-year contract Hours:  8:00 AM - 4:30 PM or 8:30 AM - 5:00  PM - MUST BE AVAILABLE for BOTH shifts! ***Remote, for the meantime, must reside near San Diego Office.    JOB DESCRIPTION Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seeks and participates in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE: Customer Service   EDUCATION: High School Diploma or GED (Required) Associates (Preferred)  Bachelors (Preferred)

Oracle Forms and APEX Developer

Richmond, VA
Contract
Job 26756: Oracle Forms/APEX Developer Our client is looking for an experienced developer to update two existing applications: one Oracle Forms and Reports application, and one Oracle Application Express application (in an Oracle 12c environment). DAY TO DAY Perform application development and support of an existing legacy Oracle Forms and Reports application Perform application development and support of an existing legacy Oracle Application Express application Perform data updates for Oracle applications as needed Work directly with business end-users to gather requirements and coordinate testing of feature changes   Required/Desired Skills: Substantial experience as an Oracle Forms and Reports Developer in an Oracle 12c database environment Required 10 Years Substantial experience developing, modifying, and supporting Oracle Application Express (APEX) applications in an Oracle 12c database environment Required 5 Years Experience building efficient and well documented Oracle procedures, functions, and packages Required 10 Years Familiarity with secure coding practices in an Oracle Forms and Oracle Application Express environment. Required 5 Years

Java Developer/Programmer

Raleigh, NC
Contract
Job 26755: Java Developer/Programmer Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Description (including, but not limited to): Development and enhancement of applications based on established design specifications Analysis, design, coding, component/assembly testing of all application code owned by the Application Team Implementing configuration changes to software applications to meet both functional and technical requirements Writing application software, data analysis, data access, data structures, data manipulation, databases, design, programming, testing and implementation, technical and user documentation, software conversions, maintenance (including production support) Unit testing applications and developing system and user documentation   Required/Desired Skills: Demonstrated in-depth analytical skills and ability to develop and configure software applications and tools to solve complex problems Required 7 Years Demonstrated in-depth experience with Java versions 1.5 and 1.8, Java Frameworks, Eclipse, and Unix Shell Script. Required 7 Years Demonstrated analytical skills and ability to gather requirements and develop/configure software applications and tools to solve complex problems i Required 7 Years Ability to make determinations based on facts, identify problems, report potential problems, and assess options proactively. Required 7 Years Ability to understand customer needs, including the level of urgency, and translate them into appropriate automated solutions Required 7 Years Five+ years Unix Shell Script experience with emphasis on batch applications Required 5 Years

AASHTOWare Project Implementation Specialist

Raleigh, NC
Contract
Job 26754: AASHTOWARE Project Implementation Specialist This is technical and analytical work in designing, developing, implementing and supporting AASHTOWare Project (AWP). This role works with business analysts and other technical staff to deliver required functionality for AWP Preconstruction and CRL modules to the client’s business customers in an agile environment. It is expected that this position will be needed for the next year or two. This is technical work with AWP and includes a wide range of activities related to implementation and support including system administration, report writing, automated testing, configuration and interface development. This individual will work directly for the NCDIT-Transportation Specifications, Proposals, Estimates and Contracts Systems (SPECS) manager. It is critical this position be filled as soon as possible in order for the SPECS IT team to maintain the current level of support for these applications. It's expected that the Technical Specialist will be available during standard business hours, M-F local time.   Qualifications: Technical expertise in specific AWP functions and DOT business processes; Ability to evaluate and analyze AWP and make recommendations, based on technical expertise; Understanding of the AWP data model and how to use the Interactive Data Model tool for development of solutions. Understand AWP out of the box tools & processes Ability to review and translate business user specifications to configure AWP to produce desired results; Demonstrated ability to perform a wide range of programming and analysis work and to work independently Knowledge of SQL, C#, .NET, python, powershell, command line and other standard languages used in web application development; Knowledge of best practices in coding and security Experience in working with state DOT customers. Ability to execute technical work using best practices, including GIT for source code maintenance. Ability to recommend development of and demonstrate best use of appropriate testing protocols; Demonstrated ability to perform a wide range of programming and analysis work and to work independently Ability to work well in a team. Ability to clearly explain technical processes to team members. 2 years experience working with AWP. Knowledge of automated testing to be used when performing application upgrades.   Required/Desired Skills: Technical expertise in specific AASHTOWare Project functions and DOT business processes Required 3 Years Ability to evaluate and analyze AASHTOWare Project and make recommendations, based on technical expertise Required 3 Years Understanding of the AASHTOWare Project data model and how to use the Interactive Data Model tool for development of solutions Required 3 Years Understand AASHTOWare Project out of the box tools & processes Required 3 Years Ability to review and translate business user specifications to configure AASHTOWare Project to produce desired results Required 3 Years Demonstrated ability to perform a wide range of programming and analysis work and to work independently Required 5 Years Knowledge of SQL, C#, .NET, python, powershell, command line and other standard languages used in web application development; Required 5 Years Knowledge of best practices in coding and security Required 5 Years Experience in working with state DOT customers Required 2 Years Ability to work well in a team Required 5 Years Ability to execute technical work using best practices, including GIT for source code maintenance Highly desired 5 Years Ability to clearly explain technical processes to team members Required 3 Years Knowledge of automated testing to be used when performing application upgrades. Highly desired 2 Years Ability to recommend development of and demonstrate best use of appropriate testing protocols Highly desired 3 Years

IT ServiceNow Architect

Raleigh, NC
Contract
Job 26751: ServiceNow Architect   Our client is seeking a ServiceNow Platform Architect to provide leadership and guidance for the architecture and solutions delivered across all DHHS ServiceNow environments, including ITSM, CSM, HR Enterprise, ITBM, and all future ServiceNow solutions. This position will be part of an overall ServiceNow Platform services team which will design and deliver ServiceNow solutions to DHHS. The individual will be responsible for the overallarchitecture, design and integrity of ServiceNowsolutions delivered within DHHS. In partnership with the Division of Information Technology ServiceNow team this individual will ensure that DHHS ServiceNowsolutions are engineered in accordance with statearchitectureand infrastructure standards. The individual will lead technical solution design and provide guidance to developers on the overall platform solutions & best practices. Partial list of skill summary includes: Must have experience with ServiceNow ITSM and CSM modules. Must have experience as a ServiceNow solution architect with training or certifications approved by ServiceNow. Would be nice to have experience with ServiceNow HR Enterprise, ITBM, and GRC modules. Must have ITIL background and/or certification. Must have experience with ServiceNow FedRamp solution. Must have excellent written and oral communication skills. Must have strategic planning and roadmap development skills to drive DHHS ServiceNow solutions and overall capabilities map.   Required/Desired Skills: Experience with ServiceNow ITSM and CSM modules Required 8 Years Experience with ServiceNow ITBM, HR Enterprise, and GRC modules Highly desired 8 Years Experience as a ServiceNow architect across multiple modules with ITSM and CSM required Required 5 Years Must have strategic planning and roadmap development skills to drive DHHS ServiceNow solutions and overall capabilities map Required 3 Years Demonstrated experience with multiple ServiceNow deployments Required 8 Years Must have ITIL background or experience and/or certification Required 8 Years Demonstrated oral and written communication and presentation skills. Required 8 Years Demonstrated experience with both Waterfall and Agile Projects Required 8 Years Experience with DevOps processes, tools, and techniques Highly desired 3 Years Experience with MS Office and SharePoint.. Required 8 Years Demonstrate technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies Highly desired 8 Years Comfortable working in an environment that is driving toward Agile Transformation while continuing to operate within a mature waterfall structure Highly desired 5 Years Experience with Jira Highly desired 3 Years Experience with ServiceNow FedRamp solution Highly desired 3 Years

IT Project Financial Manager

Raleigh, NC
Contract
Job 26750: IT Project Financial Manager   The IT Project Financial Manager (PFM) will be responsible bringing together project planning, budgeting, accounting, financial reporting, internal control, auditing, procurement, disbursement and the physical performance of MES projects with the aim of providing the data analysis required to manage project resources properly and achieve the objectives of the entire portfolio. The PFM is accountable for ensuring IT Project Managers are controlling the financial activities and utilization of funds in a consistent manner. Expertise in gathering, analyzing, and documenting financial information and business processes is required. This role plays a vital role in conducting analysis of the project environments to identify and estimate financial needs. The PFM leads the finance management and cost allocation plan for the portfolio. The PFM directly tracks the status of project budget and financial resources to ensure they are on-course and on-schedule in meeting project objectives and performance targets. Knowledge and expertise of IT Project Management processes and business analysis is key to the success of this role. This role requires an excellent balance of financial expertise, project management expertise, organization skills, as well as the ability to set schedules and drive team member performance.   The following are additional duties relevant to this role: Collaborate with Program Managers and meet consistently with IT Project Managers to assess financial status of all projects within the portfolio Lead Financial forecasting and financial budgeting data gathering and documenting the IT Project Financial plan Lead estimation, impact assessment, and feasibility studies Perform pre-contract support, including vendor pre-qualification (RFI and IFB, RFP, and RFQ) Directly interface with Change Management and Vendor Management teams to ensure project changes are accounted for in the budget process Monitor and adding new subcontractors, consultants, and vendors within the program. Track and report on the status of agreements to ensure that subcontracts and vendor agreements are executed in a timely manner. Responsible for financial reports for internal and external stakeholders. Monthly review and oversight to ensure all expenses align with project implementation and cost schedules. Development and management of the tracking system and use of charge codes to monitor the expiration of funds from state and federal agencies Develop and maintain Standard Operating Procedures (SOPs) for finance and budget activities, reconciliation monthly and year end closing Build out analytics and reporting capabilities (Project Scorecards) Develop goals and metrics for measuring and managing project financial performance Evaluate vendor documents to determine acceptability based on business unit needs and Federal/State standards Participate in IT Project team preparation and involvement in regulatory examinations   This role will report to the IT Program Manager. Servers to support and drive Project Financial compliance and may engage in project management oversight activities based on PMI processes. Job performs other duties as assigned and may also serve as team lead. Required/Desired Skills: Extensive Knowledge of Project Management principles and best practices Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 5 Years Proficient use of Microsoft Project, Word, Excel, Visio, PowerPoint, Access, and Adobe software Required 5 Years Extensive knowledge of Business Analyst BA principles and best practices Required 5 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 5 Years Ability to read, analyze and interpret financial report and/or legal documents. Required 5 Years Strong organizational, problem solving, and planning skills with the ability to set priorities Required 5 Years Superior quantitative, analytical, and data presentation skills Required 5 Years Previous experience in Planning, Allocation, Monitoring, Controlling cost in coordination within a large complex portfolio Required 5 Years Previous experience with process optimization and efficiency enhancements Highly desired 5 Years Extensive Knowledge of Budget Management principles and best practices Highly desired 5 Years Estimation, impact assessment and feasibility study expertise preferred Highly desired 5 Years

Business Integration Product Manager

Raleigh, NC
Contract
Job 26748: Business Integration Product Manager   Business Integration Product Manager (BIPM) will ensure the program delivers products that continually meet our business partners needs in order to accomplish NC Medicaid strategic outcomes. This position will define the Product Management strategy, vision, and Product Management operating model for the program, lead a team of IT Product Managers, oversee all business engagement to develop product requirements/user stories, and monitor the associated technological innovation efforts for key Medicaid IT initiatives. This position will also oversee all IT product management functions within the Medicaid Enterprise System (MES) portfolio. This position will manage a team of Product Managers and Business Analysts who will collectively champion our departments key strategies with the goal of creating the opportunity for fostering alignment with our business partners, to ultimately produce healthier outcomes for our citizens through clinical and technological innovation. This position is responsible for providing product development and enhancement oversight for client’s Medicaid products in response to requirements gathered by the Product Managers. This oversight may include development and monitoring of the Medicaid Managed Care product strategies, while collaborating with other divisions and external stakeholders to develop and implement targeted strategies to streamline processes. This position will manage the team charged to create user stories, technology roadmaps and customer research in relation to Medicaid initiatives and strategic goals. This position represents the client’s business functions within NC Medicaid and partners with the IT Division to ensure delivery of relevant and impactful software and solutions. This position will interact with the NC Medicaid Program Leadership, the Medicaid Business Information Analytics Office, Data Office, Information Technology Division, Privacy and Security Office, Policy Office, General Counsel, Office of Procurement, Contracts and Grants, among others. This role is also responsible for working with program staff and management to ensure that all aspects of deliverables adhere to and are aligned with state and federal program expectations. Program Leadership Leads and direct cross-functional activities that provide effective oversight of Medicaid Programs. Manages direct and hybrid reporting relationships and staff, sets priorities, establishes accountabilities, and defines roles/responsibilities to secure necessary resources not under direct supervision, while maintaining peak levels of performance and compliance. Collaborates and develops workgroups around product deliverables with Product Owners, Business Leads, Technical Leads and Management. Reviews product history and lessons learned from design validation sources, and current production data to identify and drive preventive measures and ensure optimal quality of each project as it is implemented. Supports the Centers for Medicare and Medicaid Services (CMS) Information Technology Systems certification exercise which is heavily reliant on Medicaid Information Technical Architecture (MITA) compliance for deployed IT systems. Conducts gap analyses of the As-Is operations and To-Be environments to identify appropriate actions needed to reach target maturity levels and may develop the technical documentation for compliance with the CMS Seven Standards and Conditions. Performs crosswalks to evaluate the State Business Process Model's (BPM) alignment with or deviation from the CMS-defined MITA BPM. Provides day-to-day technical advice to the team members and strategic advice as requested. Interfaces with Leadership, Subject Matter Experts and stakeholders to provide recommendations.   IT Product Management Uses in-depth knowledge and understanding of products and product management best practices across functions and business segments in healthcare to meet departmental goals for business and technology systems. Directs the conception, development and implementation of new product initiatives, including current product enhancements. Assesses emerging products and partners to measure and address their potential value or risk to the department and makes recommendations on which new technologies to invest in or leverage. Discusses financial and/or operational benefits associated with proposed product capabilities. Navigates database queries to analyze performance indicators, evaluate survey data, define successful criteria for testing and product acceptance. Drives accuracy and efficiency into the product life cycle and participate in production-issue diagnostics, identification and resolution. Ensures proposed products comply with all applicable laws, regulations, policies and procedures. Facilitates, documents and maintains written deliverables such as product documentation, functional requirements, product bulletins, and other materials; based on intuition, data, and input from a wide variety of internal and external stakeholders.   Communication, Team Development & Supervision Communicates project goals and timelines, next steps and results to team members, project managers and the executive team. Provides feedback and input to senior level decision-makers to develop short and long-range strategic alternatives for product solutions. Determines customer needs, leads discovery and translates data into detailed and actionable requirements Provides in-person, teleconference, or virtual meetings/trainings on product knowledge, usage and implementation. Participates in selection, management, guidance, and training of project staff for assigned initiatives. Demonstrates experience in utilizing tactical thinking/decision making skills as well as strategic thinking Mentors and develops project team members. Demonstrates experience of continuing education training, activity development and evaluation Provides direction on work activities in accordance with organization goals; monitoring the work of team members to ensure timely, cost-effective completion of work. Identifies required skill sets by role and development of a skills list for the team. Creates and maintains a resource plan document that forecasts and plans resource needs for the team and communicating the resource plan to management. Provides the team with constructive feedback as it pertains to performance; developing and fostering an effective team; and encouraging leadership and professional growth in team members as appropriate. Develops and maintaining a productive working relationship with external entities, project sponsors, and vendors Supervises and evaluating subordinate staff; motivating team members and facilitating team meetings, identifying and analyzing problems, plans, tasks, and solutions; monitoring team budget (if applicable) and ensuring proper use of assets. Ensures clients and vendors and internal resources are on-track with their requirements so the project plans remain on-track.   The BIPM is responsible for the successful development of IT systems in support of the NC Medicaid program. This role will expressly engage with the business owners to develop the strategy behind how each MES module will support the business requirements definition and will own the translation and specification of all functional requirements. The BIPM will work integrally with MES IT Program Managers and the MES Systems Integrator to manage the launch of features and systems. The BIPM will evaluate and analyze work done by Medicaid SMEs, Business and Technical Leads, Data Leads, Engineers, and Architects to ensure the business requested capability, implemented design, and delivered functionality is successful and useful to the stakeholders. Medicaid/Health Care and or Managed Care experience is highly desired and preferred. This is a management position and will serve a part of the leadership team. Staff supervision is an integral component of the role. This role reports to the Deputy Program Director and performs other duties as assigned.   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Proven track record of launching successful user-focused products preferably in the enterprise, analytics or healthcare space. Required 7 Years Previous experience creating business use cases, requirements, and process maps/data flows. Required 7 Years Experience working in a combination of business analysis, product management, project management and/or software application development. Required 7 Years Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex in Required 7 Years Proven experience and working knowledge of agile development methodologies, environment and tools. Required 7 Years Experience using or implementing Cloud technologies IaaS, PaaS, SaaS. Highly desired 7 Years Experience handling HIPAA and PII data. Highly desired 7 Years 7+ years of experience in product management in a healthcare or government setting Highly desired 7 Years Managed Care knowledge or experience Highly desired 7 Years MITA knowledge or experience Highly desired 7 Years Medicaid Program knowledge or related HealthCare Information System experience Highly desired 7 Years

Trainer/Content Developer

Research Triangle Park, NC
Contract
Job 26741: Medicaid Trainer/Content Developer NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. Our client seeks contract resources to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). The primary purpose of NC FAST Training Developer is to analyze the NC FAST system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support NC FAST implementation.   This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer social services programs that are managed through the NC FAST system.   Required/Desired Skills: Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Highly desired 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 3 Years Experience in designing and delivering computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience Required 3 Years Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar. Required 3 Years Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Experience evaluating student progress and making recommendations for continued training participation curriculum and . Required 3 Years Experienceproviding feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension. Required 3 Years Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration. Required 3 Years Knowledge of and experience with NC FAST and the Medicaid Program in NC Highly desired 2 Years

IT Trainer

Research Triangle Park, NC
Contract
Job 26740: Training Developer Our client seeks contract resources to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). The primary purpose of NC FAST Training Developer is to analyze the NC FAST system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support NC FAST implementation.   This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners.   Required/Desired Skills: Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience Required 3 Years Experience with adult learning practices, principles and procedures in classroom and on-line presentations Highly desired Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Knowledge of child welfare policy and practice in NC such as Intake, Assessment, In-Home Services, Foster Care, CPS, or Adoptions Highly desired

Care Manager - BH

San Diego, California
Contract
Job 26739: Duration: 6-month contract  Hours: MON - FRI 8:30 AM - 5:00 PM  ***Will need to be licensed in California   JOB DESCRIPTION: Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness. Provides telephone triage, crisis intervention, and emergency authorizations as assigned. Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience. In conjunction with providers and facilities, develops discharge plans and oversee their implementation. Performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment. Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases. Participates in quality improvement activities, including data collection, tracking, and analysis. Maintains an active workload by National Care Manager performance standards. Works with community agencies as appropriate. Proposes alternative plans of treatment when requests for services do not meet medical necessity criteria. Participates in network development including identification and recruitment of quality providers as needed. Advocates for the patient to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process.   RESPONSIBILITIES: Licensure is required for this position, specifically a current license that meets State, Commonwealth, or customer-specific requirements.  One or more of the following licensure requirements are required for this role with necessary degrees:  CEAP, LMSW, LCSW, LPC, RN, or LPN. Minimum 2 years experience post degree in healthcare, behavioral health, psychiatric, and/or substance abuse health care setting. Strong organization, time management, and communication skills. Knowledge of utilization management procedures, mental health, and substance abuse community resources and providers. Knowledge and experience in inpatient and/or outpatient settings. Knowledge of DSM V or most current diagnostic edition. Ability to analyze specific utilization problems, plan and implement solutions that directly influence the quality of care.   WORK EXPERIENCE: Clinical 2+ years   CERTIFICATIONS: Must have one of the following: CEAP - Certified Employee Assistance Professional, LCSW - Licensed Clinical Social Worker, LMFT - Licensed Marriage and Family Therapist, LMSW - Licensed Master Social Worker, LPC - Licensed Professional Counselor, LPN - Licensed Practical Nurse, RN - Registered Nurse, State and/or Compact State Licensure   EDUCATION: Dependent on Certification--Associates: Nursing, Bachelors: Social Work, Masters: Social Work (Required)

Microelectronic Technician

Manhattan Beach, California
Contract
Job 26736: Microelectronic Technician Responsibilities: Performs a variety of duties to support the research and development of new microelectronic, opto-electronic, micro-electromechanical and sensor manufacturing processes, devices, components, or systems, semiconductors, semiconductor-based integrated analog or digital circuits, micro-electromechanical systems, sensors systems, and related technologies. Develops and applies inspection and test procedures for micro-components and micro-systems.

County Support Liaison

Research Triangle Park, NC
Contract
Job 26728: County Support Liaison NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. **ALL CANDIDATES MUST SUBMIT TWO (2) PROFESSIONAL WRITING EXAMPLES IN ADDITION TO THE RESUME FOR THIS POSITION.** Our client seeks contract resources to provide on-site support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to effectively assist counties with change management. This role will guide new users in correct navigation and entering of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system. The County Readiness Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services.   Required/Desired Skills: Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on NC child welfare law, policy, and procedures Required 3 Years Demonstrated working knowledge of relevant information associated with child welfare practice, policy, law, and rules Required 3 Years Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Desired 2 Years Ability to think analytically and engage in active problem-solving. Required 3 Years Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years

Sr. Project Manager

Raleigh, NC
Contract
Job 26727: Sr. IT Project Manager   Our client is seeking a Senior project manager to manage the planning and implementation of a statewide IT replacement project for another division. This role will manage the business case development and implementation of multiple projects. This lead project management role will work with multiple internal and external stakeholders and selected vendor(s) to analyze, plan and implement projects. This position will be responsible for working with senior-level business executives, IT personnel, business program resources and Vendor staff to execute project requirements and manage stakeholder expectations. This position will manage the day to day activities for the project and complete all input to the State Project Management (Touchdown) system as needed. Responsibilities include but are not limited to: Managing multiple projects with different timelines and priorities Working with business and other IT teams to conduct market analysis, cost benefit analysis and develop business case documents Working with procurement teams to develop the procurement documents (RFP/RFQ) and manage the procurement lifecycle for the project Working with vendors to manage contract deliverables, oversee all vendor activities to ensure that all the milestones are met Developing and maintaining detailed project schedule Work with department and division to coordinate implementation schedule across agencies Work with business owners and county agencies to get their input on the rollout schedules, impacts and requirements Ensuring that budget and funding are defined and track, monitor and manage expenditures Developing and maintaining all required project management artifacts following State, client and PMBOK guidelines Establishing project governance, conducting formal presentations, coordinating with all project stakeholders and ensure that appropriate project controls are instituted Serving as an IT project liaison to the business client Working with business stakeholders to develop necessary project management, change management rollout and training plans Working with the technical team to ensure technical readiness during implementation Reports status transparently and regularly to all levels of the project stakeholders, State and client leadership.   Skills: The selected candidate must be a results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills. Capable of leading effective project meetings that are tailored to the audience Ability to create complex project plans, timelines and work breakdown structures using project management tools Ability to write and present effective project materials, including presentations and status reports Ability to work effectively with all levels of staff, clients and other IT personnel. Ability to effectively identify and resolve system or business process/project issues. Ability to build, influence, lead and motivate effective teams towards end results. Strong analytical skills.   Management prefers applicants with the following: Candidate with PMP Certification Candidate with Agile (SCRUM) Certification Experience managing or supervising legacy system replacement projects Experience collaborating with State and Local Government Experience planning and managing data conversion activities Experience building rollout plans   Required/Desired Skills: Project management experience, preferably with large, complex automation implementation efforts involving vendor managment Required 7 Years Demonstrated Project Management experience on system deployments with multiple clients Required 7 Years Proven track record of delivering IT projects within budget, scope and schedule. Required 7 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability Required Hands on experience managing project risk, cost, schedule, quality, testing, and communications. Required 7 Years Strong supervision, organizational, interpersonal and time management skills. Required Demonstrated presentation, training skills, oral and written communication skills. Required Solid work experience with project management tools (e.g. Microsoft Project) Required 7 Years Experience with MS Office Required 7 Years PMI certification Project Management Professional (PMP) Highly desired State Government experience Highly desired Experience managing implementation of a statewide IT project Highly desired Experience managing or supervising legacy system replacement projects Required 5 Years Experience collaborating with State and Local Government Highly desired 3 Years Business Case Development Required 3 Years

Catalyst Data Engineer

Raleigh, NC
Contract
Job 26722: Catalyst Data Engineer   The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems. Primary Purpose of the Position: The Redshift and Aurora Database Administrator (DBA) is responsible for the data workload management, query prioritization, capacity management, data warehouse tuning, designing and creating data warehouse schemas, tables, adding users, groups, other administrative tasks around the Departments Business Intelligence Data Platform (BIDP) and Master Patient Index Hub. The Redshift DBA is responsible for: Working with Data Architects, Analysts, and Scientist to aid in BIDP data modeling efforts General administration of Redshift and Aurora within the BIDP environment Conduct regular reporting on the health and performance of Redshift and Aurora environments and jobs Maintain ownership of activities around Redshift Provide consistent database maintenance, optimization and best practices inputs to existing Redshift Assist in discovering, evaluating, and qualifying new technologies around BIDP data lake functions Partner with BIDP stakeholders to establish and maintain policies, procedures, operational standards around the Redshift and Aurora functions Develop, and assist in the development of polices, process, standards, and operational documents related to Redshift, Aurora, or the BIDP environment   (25%) Perform Redshift and Aurora process management and lifecycle support by outlining the processes and setting the boundaries for data processing and operations within the BIDP environment. Provide architecture management and support for Redshift and Aurora. Monitor and respond to audit logs, events and notifications. Ensure Redshift compliance with all regulatory standards. Prepare and report on Redshift and Aurora activities, utilization, and health. (65%) Develop and maintain clusters and nodes within the BIDP environment. Manage database workloads i.e., Data integration, Workflow orchestration and Analysis. Assist with schema design, code review, query and general database tuning. Minimize database downtime and manage parameters to provide fast query responses. Provide proactive and reactive data management support and training to users. Work with stakeholders to determine, enforce and document database policies, procedures and standards. (10%) Conduct testing of the Redshift based workloads and the ingestion of data pipelines into the Redshift and Aurora environment. Perform root cause analysis on all processes and resolve all production issues and validate all data and perform routine tests on Redshift and Aurora. Document all test procedures for Redshift coordinate with stakeholders and exchange partners to resolve issues and maintain quality.   Required/Desired Skills: Experience with AWS Services, especially, Data Pipeline, Glue, Kinesis, Redshift Spectrum. Required In depth experience with Amazon Redshift, and AWS Aurora, working knowledge of S3 data lake environment, AWS Certified Database (preferred). Required Experience in schema design and data modeling. Required Knowledge of compliance frameworks PCI, SOX, SOC 2, ISO 27001 and the ability to apply their requirements and concepts to a complex environment. Required Knowledge and hands-on expertise with Structured Query Language (SQL). Required Strong interpersonal communication and ability to solve complex problems. Required Experience in debugging. Required Strong technical experience, knowledge, and understanding of micro-services architecture. Required Experience with enterprise level cloud-based development, deployment, and auditing, including: PAAS, IAAS, and SAAS. (preferred). Required Excellent knowledge of data backup, recovery, integrity for database solutions. Required Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or other technical degree from accredited institution. Required 4 years of progressive expertise with Redshift, Aurora, or another analytic column store, or external columnar data format, like Parquet or ORC. Required

Catalyst Technology Engineer

Raleigh, NC
Contract
Job 26721: Catalyst Technology Engineer   The Catalyst Engineer is responsible for partnering with key data stakeholders, IT leadership, project managers and architecture leads around the development, management, performance, and optimization of cloud-based solutions. The position will identify resource requirements, develop customized solutions, and support platforms within the State cloud environments. Initial focus and priorities will include work building and supporting our VREF, BIDP, RPA, and MPI environments.   The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems. Job Responsibilities Develop customized solutions within the States cloud environments, currently AWS, Azure, and GCP to support critical business functions and meet project objectives, or organizational goals Manage daily support and maintenance of identified solutions, and conduct long-term improvement operations to ensure continued alignment with requirements Communicate with stakeholders to ensure cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Promote CI/CD best practices around State cloud-based technologies Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with enterprise solutions. Provide system administration support of State cloud environments, including customized applications, user permissions, security settings, custom objects, and workflows Collaborate with various stakeholder to ensure cloud environments support needs relating to functionality and performance, and operate optimally Collaborate with various stakeholders around the promotion, adoption, and implementation of orchestrated and automated cloud-based technologies   Required/Desired Skills: Bachelors degree in Computer Science, Computer Engineering, or closely related degree from an appropriately accredited institution Required Six (6) years of progressive experience in all areas of information technology components, interfaces and their applications or related work Required 6 Years AWS, GCP, Azure or other cloud-related certification a plus. Required Effective communication skills, both written and spoken. Required Ability to explain complex technical issues in a way that non-technical people may understand. Required Demonstrated experience in quality assurance and troubleshooting complex information systems. Required Ability to problem solve high-level and complex and cloud-based application issues. Required Knowledge of the principles and methods used in obtaining maximum utilization of computing equipment. Required Strong skill set in System Automation, Firewalls, TCP/IP, DNS, IT/Network Security and Systems Integration. Required (Part 1) Experience with infrastructure and application management considerations for production systems and networks, including BC/DR, data security, Required (Part2) Required

Enterprise Interoperability Architect

Raleigh, NC
Contract
Job 26720: Enterprise Interoperability Architect   The Enterprise Interoperability Architect serves as the technical resource to address problems of system interoperability and compatibility across a multitude of platforms. The position will define the different layers, views, relationships, and technical means needed to efficiently establish interoperable between identified information systems, both on-premise and in the cloud. Additionally, the position will assist in the design, development, and implementation of interoperability solutions.   The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems. Responsibilities: Establish integration design patterns to be leveraged by Integration / ETL Engineers Design, develop, and implement efficient and scalable integration solutions, adhering to best-practice standards in areas of performance, maintainability, exception handling & recovery Actively participates in architecture board meetings with application and infrastructure design architects to provide guidance on integration architecture and other IT processes and standards Works hands-on in designing and developing APIs for interfacing with Hospital EHRs, ELT jobs for big data workloads Works with technical/business representatives from 3rd party vendors, partner organizations for secure data exchange or other data related needs Serves as an interoperability subject matter expert and provides guidance to business, and technical team members Mentors, coaches, and develops Integration / ETL Engineers Develop collaborative views, enterprise dimensions and extrapolate levels of technical granularity within system to create roadmaps for interoperability Assist in the design, development, and implementation of efficient and scalable integration solutions, adhering to best-practice standards in areas of performance, maintainability, exception handling Works with technical and business representatives both within DHHS and from 3rd party vendors, partner organizations in support of secure data exchanges Assist in designing and developing APIs for external data integrations Develop and maintain documentation related to interoperability standards Collaborate with various stakeholder to ensure interoperability efforts support needs relating to functionality and performance Ensure interoperability efforts are consistent, complete, and meet defined quality levels Communicate with stakeholders to ensure cohesive strategies and ensure effective collaboration throughout all phases of development, testing and deployment Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal enterprise solutions.   Skills: Bachelor's degree in Computer Science, Computer Engineering, or closely related degree from an appropriately accredited institution. Required Six years of progressive experience in all areas of information technology architectural components, interfaces and their applications or related work Required 6 Years Knowledge of interoperability enabling technologies and platforms such as, HL7, FHIR, Boomi, X12, API, etc. Required Experience architecting interoperability between complex disparate systems both internal and external to an organization. Required Ability to work with Enterprise Architects to provide an enterprise solution that is scalable, adaptable and in sync with changing business needs. Required Effective communication skills, both written and spoken. Required Ability to explain complex technical issues in a way that non-technical people may understand. Required Experience solving problems related to system interoperability. Required Demonstrated experience in utilizing tactical thinking/decision making skills as well as strategic thinking/decision making. Required Knowledge of regulatory standards such as Health Insurance Portability and Accountability Act (HIPAA) a plus. Required

Environmental Regulatory Manager

Apex, NC
Contract
Job 26719: Environmental Regulatory Manager Location: Position is expected to be officed in Apex (Raleigh/Durham area), and will be expected to maintain three days per week in office. May consider Gastonia (Charlotte area) for a good candidate. Two days per week could be served at the candidates home or vendor office as desired. Office days may vary due to business needs. Current COVID policy requires unvaccinated contractors to wear masks and social distance. Vaccinated contractors can supply vaccine records and then have greater flexibility in the office.   Work Description Position has responsibility for conducting reviews of proposed gas pipeline projects to determine environmental permitting requirements and obtaining environmental permits in North and South Carolina. In general, the individual will be working with the client’s project managers to understand the scope of a project, then engaging with external consultants and directing the work of these consultants to create the permit applications and other deliverables, while managing the quality and timeliness of the vendors work.   Responsibilities: Coordinate with client’s project managers to understand the scope of new and replacement pipeline installations and apply knowledge of environmental regulations to determine what, if any, environmental permits are required. Determine environmental permit applicability with specific knowledge of CWA Section 404/401, ESA Section 7, NHPA Section 106, Erosion and Sediment Control, and Stormwater Management Programs; With support from other vendors, prepare applications and secure environmental permits or clearances required for construction. Communicate environmental compliance requirements to project teams and field personnel. Depending on the project, communications may be held during project site meetings. Technical assistance to sites/projects for environmental compliance. Interpret environmental permits and regulations to ensure that compliance dates and requirements are met. Communicate with regulatory agency representatives, negotiate permit conditions, represent the client during regulatory inspections, and other regulatory meetings. Oversight and technical direction of contractors and consultants including preparation of scopes of work, purchase requisitions, permit applications, permit support materials, and invoice approval. Adherence to client’s environmental policy, guidance, and work practices. Adherence to client’s safety rules and safety performance expectations.   Knowledge, Skills & Abilities Minimum of 3 years work experience with environmental permitting. Experience with permits related to wetlands (including threatened and endangered species and cultural resource coordination), erosion and sediment control, and stormwater management. Regulatory agency experience or experience representing an organization with regulatory agencies is required. Experience with environmental permitting of linear utilities (gas, electric, water or sewer) is a plus. Experience overseeing consultants is a plus. Knowledge of environmental justice issues is a plus. Well organized, independent/self-directed, and able to juggle multiple projects simultaneously. Strong communication (written and oral) and coordination skills. Good interpersonal skills and collaborative. License or ability to obtain a license to operate a motor vehicle is required. Ability to work in both office setting and at project sites is required. Ability to work outdoors in potential weather extremes (heat, cold) is required. Must be willing to undergo background check. Ability to travel to support projects in the client’s gas distribution footprint in North and South Carolina is expected. Target may be as much as 25% depending on business need. License to operate a motor vehicle is required. Some overnight travel may be required.   Top must have skill sets: Permitting of construction projects with land and water impact Ability to juggle multiple projects from multiple project managers Familiarity with stormwater permitting   Top Nice to Have Skill: Familiarity with wetlands, endangered species, cultural resource permitting for construction projects. Ability to communicate with wide variety of staff, including designers, constructors, regulators, management   Soft Skills Required: Ability to make rapid decisions on permit requirements for projects Ability to communicate permitting requirements, barriers and schedules to project team Must be confident representing environmental concerns with non-environmental staff   Education: BS degree in a science or engineering  

Salesforce Application Developer

Raleigh, NC
Contract
Job 26715: Salesforce Developer   Our client requires the services of a developer to support the new Salesforce Provider Portal for the Immunization Registry Program. This portal will be used by providers who can register and administer the COVID vaccine. The Salesforce Application Developer is responsible for the overall development and product management of the Salesforce Provider Portal. Responsibilities include Compiling requirements for the Salesforce application to enable varied business functions. Responsibilities include managing risks and issues associated with design choices, supporting definition of user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules and Security), and identifying opportunities for application optimization, integration, redesign, or development. This role must exhibit the ability to design applications to support business processes and reporting requirements and be familiar with the Salesforce development environments and the options available to deploy applications and manage changes on the Lightning Platform. This role is also responsible for identifying production risks and areas for improvement, update and develop custom validations and/or code as needed based on business requirements, and support configuration updates to the Salesforce environment.   Required/Desired Skills: Salesforce Certified Platform App Builder Certification Required Salesforce Platform Developer 1 Certification Required Experience using Salesforce Platform Community, Service Cloud, and Gov Cloud Required 4 Years Experience with Salesforce Object Query Language (SOQL) and and Salesforce Object Search Language (SOSL) Required 4 Years Experience using Shield and Lightning Required 7 Years Experience with object-oriented languages such as Apex, Java, JavaScript, C#, and Ruby. Required 7 Years Experience with Model View Controller (MVC) architecture and component-based architecture Required 7 Years Experience with requirements analysis and business process design. Required 7 Years

Tableau Developer

Raleigh, NC
Contract
Job 26714: Tableau Developer   Our client is seeking a dynamic, customer-oriented, experienced Tableau Developer to join their Information Technology Division. This role will interface with key business stakeholders to provide solutions by leveraging Business Intelligence, data and technical skills. This is a hybrid role. The ongoing configuration, maintenance and support of the Tableau server product, along with operational support of the platform is expected to consume 25% of the roles time. 50% will be spent on providing a centralized center of excellence in the use of Tableau, including the creation and care-taking for our internal user group, connections to key business stakeholders seeking to use the tool, and training staff on Tableau. The remaining 25% is expected to be aligned to consultation on the development of content. Position Requirements: Minimum of 4 years experience in Business Intelligence software development and maintenance with at least 2 years of Tableau experience. 1-3 years of relevant Tableau Server administration experience in an enterprise environment Expert knowledge of Tableau development, practices, techniques, and standards. Familiarity with application-specific processes related to data management, SQL, SAAS, etc. Excellent communication skills (written and verbal), problem-solving abilities, and Strength in understanding and analyzing requirements to deliver solutions within the Tableau platform.   Additional Requirements: Must have data modeling experience including best practices and impact analysis. Knowledge of Data Warehousing, data modeling, the development of dashboards and report design concepts. Experience with installation, configuration and support of Tableau Server and associated Tableau client products. Expertise in dashboard and report development using Tableau. Expertise with Tableau BI Product Suite as an administrator and developer. Strong ability to interface and communicate effectively with business representatives. Ability to directly interact with key internal customers effectively.   Required/Desired Skills: Tableau experience Required 2 Years Tableau Server administration experience in an enterprise environment Required 1 Years Data Modelling, Data Warehousing, dashboard development, report design Required Knowledge of Tableau development, practices, techniques, and standards Required 5 Years Excellent communication skills (written and verbal), problem-solving abilities, Required Bachelors degree in a discipline related to the area of assignment; or equivalent combination of training and experience. Required Familiarity with application-specific processes related to data management, SQL, SAAS, etc. Required

Catalyst Technology Engineer

Raleigh, NC
Contract
Job 26713: Catalyst Technology Engineer   The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program.   Qualifications: Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems.   The Catalyst Engineer is responsible for partnering with key data stakeholders, IT leadership, project managers and architecture leads around the development, management, performance, and optimization of cloud-based solutions. The position will identify resource requirements, develop customized solutions, and support platforms within the State cloud environments. Initial focus and priorities will include work building and supporting their VREF, BIDP, RPA, and MPI environments. Job Responsibilities Develop customized solutions within the States cloud environments, currently AWS, Azure, and GCP to support critical business functions and meet project objectives, or organizational goals Manage daily support and maintenance of identified solutions, and conduct long-term improvement operations to ensure continued alignment with requirements Communicate with stakeholders to ensure cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Promote CI/CD best practices around State cloud-based technologies Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with enterprise solutions. Provide system administration support of State cloud environments, including customized applications, user permissions, security settings, custom objects, and workflows Collaborate with various stakeholder to ensure cloud environments support needs relating to functionality and performance, and operate optimally Collaborate with various stakeholders around the promotion, adoption, and implementation of orchestrated and automated cloud-based technologies   Required/Desired Skills: Bachelor's degree in Computer Science, Computer Engineering, or closely related degree from an appropriately accredited institution. Required Six (6) years of progressive experience in all areas of information technology components, interfaces and their applications or related work. Required 6 Years AWS, GCP, Azure or other cloud-related certification a plus. Required Effective communication skills, both written and spoken. Required Ability to explain complex technical issues in a way that non-technical people may understand. Required Demonstrated experience in quality assurance and troubleshooting complex information systems. Required Ability to problem solve high-level and complex and cloud-based application issues. Required Knowledge of the principles and methods used in obtaining maximum utilization of computing equipment. Required Strong skill set in System Automation, Firewalls, TCP/IP, DNS, IT/Network Security and Systems Integration. Required (Part 1) Experience with infrastructure and application management considerations for production systems and networks, including BC/DR, data security, Required (Part 2) encryption, resource monitoring, patch management, high availability, load balancing, and authentication. Required

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