Job 26692: IT Quality Manager The primary purpose of the Quality Manager (QA Manager) is to coordinate and oversee all program quality functions and oversee all NC Medicaid program reviews. The QA Manager is responsible for assuring program quality standards are developed and implemented and standards are evaluated fairly and consistently. This position verifies all program review deliverables are provided by the timeframes requested and follows up to provide additional information as requested by program reviewers. The Quality Manager is also responsible for working with program staff and management to ensure that all aspects of quality assurance deliverables adhere to and are aligned with state and federal program expectations. The Quality Manager will be responsible for ensuring that this large, complex program of up to fifteen (15) projects is operating optimally and producing high quality outcomes and deliverables on all levels. This means that the Quality Manager will need to establish systems to monitor and report program performance on both the project and program levels. In order to do so, this role will oversee a team Quality Leads that also drive the development of the program processes, partnering with process owners and other key stakeholders. The Quality Leads will also report on the fifteen different projects in a Quality Dashboard that the Quality Manager will develop. The Quality Manager is also responsible for developing the Program Maturity Roadmap that outlines the strategic path of program development and enhancement in maturity over multiple years. This Program Maturity Roadmap will also incorporate Agile Transformation leveraging the Scaled Agile Framework (SAFe) methodology, and Scrum as relevant. The Quality Manager will be responsible to document all program and project processes, partnering with the process owners to define and capture these processes. The Quality Manager will also stand up a Knowledge Management Center for the entire program so all program processes and standards are easily referenced by program team members. The Quality Manager will set up systems to evaluate program artifacts and adherence to processes. This will include providing direction and guidance to the Quality Leads on how to most effectively evaluate and report on project and program level quality. The Quality Manager will be an expert in Visio or other process documentation software, and will have excellent facilitation skills. The Quality Manager will also have expert knowledge of PMI processes, methodology, and best practices, as well as Agile (Scrum and SAFe are ideal) methodology. The Quality Manager will also ideally be familiar with ITIL and minimally have ITIL Foundations certification. Six Sigma certification is also considered a strong asset. The Quality Manager will ideally have extensive experience in both traditional 'waterfall' project management and agile project management. Experience in IT and healthcare project management is strongly desired. This role is expected to be a Subject Matter Expert in program and project organization, and can work independently in mocking up process designs based on best practices combined with program institutional knowledge. Experience in vendor management and outsourcing environments is also an asset, as this program will be establishing processes to manage a complex IT outsourced environment with many vendors, which is a substantial change for the organization. Therefore, Organizational Change Management (OCM) experience is also strongly preferred as the program matures and grows. The ideal candidate also is an expert in crafting high quality project and program documentation based on their expert knowledge of PMI and project management processes. QA / Program Review Management Creating, updating and maintaining quality performance reporting and communicate performance trends to program management. Identifying trends and overseeing projects to lead continuous improvement and problem-solving efforts to improve quality Aggregating and analyzing quality data and recommending methods for improving product and service quality, design and/or business processes. Monitoring, identifying, and analyzing performance metrics in order to provide constructive feedback, maintain high-service levels, and increase production system efficiency. Coordinating with NC Medicaid PMO and NC Medicaid O&M to ensure all program review findings are identified, tracked. Ensuring a mitigation plan is in place with defined dates for resolution. Reviewing product history and lessons learned from design validation sources, current production quality, and warranty data to identify and drive preventive measures to ensure optimal quality of each project as it is implemented. Acting as liaison to federal program reviewers and State and client Project Monitoring Oversight teams. Following up with management on all exceptions and corrective actions pertaining to quality reviews by staff. Assisting in determining the State's future goals for MITA (technology framework and business processes) by leading meetings with internal stakeholders and vendors to map the State's Replacement MMIS processes to the "To-Be" MITA 3.0 maturity levels. Monitoring the CMS Information Technology Systems certification exercise which is heavily reliant on MITA compliance for the technical architecture for deployed IT systems. Conducting gap analyses of the As-Is operations and To-Be environments to identify appropriate actions needed to reach target program maturity levels Documenting the program maturity roadmap which maps over time the programs actions to reach target program maturity levels. Perform crosswalks to evaluate the State Business Process Model's (BPM) alignment with or deviation from the CMS-defined MITA BPM. Ensure the utilization of industry best practices for compliance with CMS and State-defined performance standards. Additionally, this resource may interface with Division Leadership and other client Subject Matter Experts (SME) as required to complete the work.   Communication Communicating effectively with internal and external clients. Providing timely communication to project team management on any potential issues. Communicating and consulting within Division, project stakeholders and within technical community. Meeting monthly with NC Medicaid PMO and NC Medicaid O&M to review risks and mitigation plans. Working with leadership to assure that the program is operating in accordance with contract expectations and providing reports and recommendations for sustained or improved quality management. Communicating clearly goals, processes, and procedures to representatives with varied skill sets (business staff, technicians, managers, etc.). Using outstanding written communication skills.   Supervision, Organizing and Directing Work: Providing direction on work activities in accordance with organization goals; monitoring the work of team members to ensure timely, cost-effective completion of work. Identifying required skill sets by role and development of a skills list for the team. Creating and maintaining a resource plan document that forecasts and plans resource needs for the team and communicating the resource plan to management. Providing the team with constructive feedback as it pertains to performance; developing and fostering an effective team; and encouraging leadership and professional growth in team members as appropriate. Developing and maintaining a productive working relationship with external entities, project sponsors, vendors, and other staff. Supervising and evaluating subordinate staff; motivating team members and facilitating team meetings, identifying and analyzing problems, plans, tasks, and solutions; monitoring team budget (if applicable) and ensuring proper use of assets.   Technical Leadership Provide leadership in development of IT project related documentation including RFP, RFI, RFQ, etc. Supports the CMS Information Technology Systems certification exercise which is heavily reliant on MITA compliance for the technical architecture for deployed IT systems. Conducts gap analyses to identify appropriate actions needed to reach target maturity levels. Articulates requirements, makes recommendations for process and business flows, develops consensus on requirements, and documents requirements via approved process and templates Work with leadership to develop and analyze proposals for IT project initiatives and make recommendations regarding business solutions and alternatives. Exhibits working knowledge of hardware, software, application, and systems engineering. Plans for and executes projects for federal and state compliance. Participates in pricing and technical reviews of proposals, bids, contracts, etc. Reviews and provides recommendations on IT expenditures. Developing project issue and risk memos as needed Knowledge of IT governance and operations. Knowledge of financial modeling as it pertains to IT investment   Professional Development Participate in selection, management, guidance, and training of project staff for assigned initiatives Demonstrated experience in utilizing tactical thinking/decision making skills as well as strategic thinking Mentoring and developing project team members. Demonstrated experience of continuing education training and activity development   This is a management position and will serve a part of the core leadership team. Staff supervision is an integral component of the role.   Required/Desired Skills: Knowledge of Enterprise IT Systems, system integration principles, and associated program, project, and program quality management best practices. Required 5 Years Knowledge of PMI processes, methodology and standards Required 5 Years Knowledge of planning, design and implementation of a Program Quality Management program including the policy, framework and procedures Required 5 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 5 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 5 Years Expert use of process documentation software and process documentation generation. Microsoft Visio is highly desired. Required 5 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 5 Years Knowledge of Agile principles, processes, and methodology. Scrum and/or SAFe preferred. Desired 3 Years Six Sigma Certification Desired 3 Years MITA knowledge or experience Nice to have 3 Years Has an understanding of CMS Seven Standards and Conditions and the Medicaid program Nice to have 3 Years

Job 26691: Data Entry Operator 2   Day-to-Day Tasks include: Gathering receiving invoices from shipments, verifying inventory counts, entering receipts into Costpoint and Excel worksheets.   Description: Operates numerical and/or alphabetical key station to transcribe or validate data from various source documents to another electronic format. Reviews input/output data to verify completeness, accuracy, and conformance to quality standards and specifications. Prepares and maintains programs for automatic duplicating or skipping operations. Interprets information from a variety of source documents to determine data to be keyed. Maintains production records.   Top Skills Required: Mostly data entry using Costpoint and Excel. Must be able to count inventory and reconcile in the system. This position will have a lot of people interaction, so must be able to work well in a busy environment with many distractions of people going in and out of the office.   Qualifications: 1 - 3 years of data entry

Job 26689: Telecommunications Technician     The primary goal of the Telecommunications Technician is to provide installation and maintenance support for our client’s telecommunications infrastructure including single mode fiber optic cable, microwave radio systems, transport routers, and DC systems. This equipment is located in the company’s Virginia and North Carolina service territories. In addition to normal daily work, this position will be part of a team that provides 24x7 field support, at the direction of the Network Operations Center (NOC), for communication outages. Top Required Skills Detailed knowledge and hands on experience with single mode fiber optic cable, fusion splicing, and installation best practices. Skilled in the installation of telecommunications equipment including running power leads, installing fuse panels, cable management, fiber management, cable terminations, and grounding Knowledge of grounding practices for communication buildings and antenna support structures. Working knowledge of 48v DC power systems is required. Detailed knowledge and hands on experience with channel banks/multiplexers.   Other Preferred Skills: Basic understanding of data networking. Must be safety conscious and detailed oriented. Effective computer skills including knowledge and experience with Microsoft Office Products to include Visio, Power Point, Excel, Word, and Outlook. Demonstrate technical documentation skills as needed. Small project leadership experience. Good oral and written communication skills. Analytical, abstract thinking and problem-solving skills. Work effectively within a team environment. Willing to adhere to established best practices, standards, change management policies and procedures. Flexibility to adapt to changing workflow   Nice to Have Skills: Skilled in single mode fiber testing with a light meter and/or OTDR Skilled in the support, installation, and testing of microwave radio systems, elliptical waveguide, microwave antennas, and the necessary grounding for each component.

Job 26688: Duration: 6-month contract  Hours: 16 hours per week- flexible on days work The candidate will need to work 8 hours on Thursdays for meetings. The other day is negotiable. ***Onsite work; some flexibility to work from home but will need to be able to work in the Tracy CA EAP Office area (95304)   Descriptions:  Provides direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on a variety of workplace and work-based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning. Essential Functions: Provides employee consultation related to specific personal problems and concerns. Provides crisis assessment and intervention as needed. Completes clinical and administrative documentation and required forms in a clear and concise manner. Manages caseload and other tasks to meet both qualitative and quantitative performance expectations. Provides behavioral health assessments, accurate clinical diagnoses, and referral to the appropriate level of care. Provides expert consultation to employees and/or supervisors on a variety of workplace and work-based issues. Provides information and referral to community resources as appropriate. Provides clinical consultation/staffing in absence of EAP Manager Participates in activities as requested that help improve SBU and/or client performance, excellence, and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule to aid in better serving its members and help Magellan achieve its business and operational goals. Assist in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Minimum Requirements: Education: MA/MS Experience: 5+ years of post-graduate clinical experience   Licensure: Must have an independent level behavioral health license in Texas. LPC - Licensed Professional Counselor - Care Mgmt LCSW - Licensed Clinical Social Worker - Care Mgmt LMFT - Licensed Marital and Family Therapist - Care Mgmt

Job 26687: Job Description:     Responsibilities: Independently participate in requirements documentation, business systems configuration and defining/execution of acceptance criteria. Document issues and participate in their resolution. Work closely with development and business teams to understand business requirements. Translate business needs into high-level technical specifications and design. Identify gaps and ensure deployment of solutions. Support business-critical systems using mature IT and software engineering practices. Develop, deploy, and execute test strategies. Work with team to ensure the highest quality product delivery. Work closely with cross functional teams and across boundary organizations to gather requirements, define solutions, implement new tools and process, and provide ongoing support to these teams. Test applications and products at the user level, both manually and with automated tools. Develop deep understanding of the applications that he/she/they support. Communicating cross-functionally and across management levels in formal and informal settings. Track multiple test executions simultaneously and synthesize the results.   Qualifications: 3+ years related experience including developing requirements, designing and executing test cases in IT. Experience with QA methodology and problem solving techniques/tools. Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers. Demonstrated software testing experience. Excellent written and oral communication skills. Meticulous attention to detail; the ability to juggle several tasks in parallel without lowering your quality bar. Experience with analytical programming languages such as SQL. Ability to thrive in ambiguity and rapid change. Experience with process flow diagrams. Experience with applying Agile Methods. Experience with Problem Solving Techniques. Hands-on experience running queries and creating reports. Ability to understand technical specifications and analyze log files. Experience working with industry standard claims, billing or EHR systems.   Top 3 Must Haves (Hard Skills) Ability to understand technical specifications Business process and improvements experience SQL Knowledge   Nice-to-Have Skills: Auditing experience Experience with electronic healthcare systems Hands-on experience running queries and creating reports   Must-Haves (Soft Skills) Excellent written and oral communication skills The ability to juggle several tasks in parallel without lowering quality.   Nice-to-Have (Soft Skills) Meticulous attention to detail.   EDUCATION: Bachelors  

Job 26686: Insider Threat Analyst   Our client is requesting the Insider Threat Analyst responsible for conducting analysis, providing assessments of known threats and vulnerabilities discovered, and identify policy violations. This resource is responsible for setting up the insider threat program. The candidate should be able to take care of technical services such as design, development, installation and wide-range of systems that support cyber intelligence/ hunting functions.   Qualifications: Bachelor’s degree (or higher) in a related discipline. Analytical problem-solving skills A keen ability to identify trends and patterns in data Organizational and cross-functional communications skills to disseminate and present findings to key stakeholders. Risk scoring and threat analysis tools.   Required/Desired Skills: Prior experience working in a Security Operations Center (SOC) or Network Operation Center (NOC) Required 7 Years Project management experience and/or experience leading complex technical projects Hands-on experience in insider threat analysis Required 7 Years Experience with User and Entity Behavior Analytics Required 7 Years Experience with Data Loss Prevention (DLP) security controls Required 7 Years Experience with SIEM tools such as Splunk Required 7 Years Must be able to serve as a knowledge base for organizations as it relates to compliance requirements and mitigation strategies. Required 7 Years Familiar with NIST 800-53 Rev 4. ISO-27001, HIPAA, and IRS Pub 1075. Desired Years Experience in digital forensics Required 3 Years

Job 26685: IT Security Specialist   Our client seeks a highly experienced IT Security Specialist to manage, assist and assess NCFAST compliance with CMS, USDA, ACF, State of NC and client requirements.   This resource must manage and review the RFP, MOU and MOA for privacy, security, Business Continuity Planning, and Disaster Recovery based on federal, state and department requirements. This resource must identify the risks and assist in the development of mitigation strategies, and establish the privacy and security architecture using on prem and cloud infrastructures. Duties include providing guidance on implementing security best practices in the cloud (AWS, Azure, GCP,Oracle etc.), defining and reviewing Privacy and Security/Information Assurance requirements (and dependencies), and defining and reviewing the Business Continuity Plan and Disaster Recovery Testing plans.   Tasks also include researching Best Practices for reuse, applying Federal rules, State IT Security, client Privacy and Security policies and industry standards, and defining the process to transition from the current architecture to the target architecture based on experience in implementing tools and frame works to support the Agile development process using DevSecOps. The ideal candidate will have experience working with current and emerging information security technologies, privacy and development methodologies and related Center for Medicaid and Medicare requirements (CMS). Bachelors degree in computer science, cloud certification, management information systems, or related field is preferred. Candidate must have security architecture knowledge like TOGAF and MITA, good analytical and creative problem solving skills and rely on experience and judgment to plan and accomplish goals. This role requires leadership skills to independently perform a variety of complicated tasks with a wide degree of creativity and latitude.   Required/Desired Skills: Experience with risk management to identify gaps through risk management and assisting the development team in implementing mitigation strategies. Required 7 Years Experience updating privacy and security policies based on gaps found through an assessment process. Required 4 Years Experience in NIST 800-53 and HIPAA assessment. Required 7 Years Experience in implementing DevSecOps tools such as Fortify, CheckMarx, Contrast, Imperva. Required 3 Years Experience in implementing the best practices for vulnerability manament using Qualys and Nessus. Required 4 Years Hands-on experience conducting penetration testing on enterprise web applications using tools such as Burp Suite, Metasploit, Webinspect etc. Required 4 Years Hands-on experience implementing the privacy and security and best practices for deploying the the work loads on AWS, GCP and AZURE cloud platforms. Required 3 Years Familiarity with SOC2 Type 2, HITRUST and MARSE Desired 3 Years Excellent written English and oral communications skills Required Knowledge of security architecture such as TOGAF and MITA. Required Demonstrated analytical and creative problem solving skills. Required

Job 26684: Jr. IT Security Specialist   Our client seeks a junior level IT Security Specialist to manage, assist and assess NCFAST compliance with CMS, USDA, ACF, State of NC and the client’s requirements.   This resource must identify the risks and assist in the development of mitigation strategies, and to establish the privacy and security architecture using on prem and cloud infrastructures.   Duties include developing familiarity with the security best practices in the cloud (AWS, Azure, GCP,Oracle etc.), reviewing the Business Continuity Plan and Disaster Recovery Testing documents, researching Best Practices for reuse,and applying Federal rules, State IT Security, DHHS Privacy and Security policies and industry standards. This role must be familiar with the tools and frame works to support the Agile development process using DevSecOps and practice good analytical and creative problem solving skills to resolve day to day privacy and security incidents.   Required/Desired Skills: Experience with risk management to identify gaps through risk management and assisting the development team in implementing mitigation strategies. Required 1 Years Experience in NIST 800-53 and HIPAA assessment. Required 1 Years Experience in implementing DevSecOps tools such as Fortify, CheckMarx, Contrast, Imperva. Required 1 Years Experience in implementing the best practices for vulnerability manament using Qualys and Nessus. Required 1 Years Hands-on experience conducting penetration testing on enterprise web applications using tools such as Burp Suite, Metasploit, Webinspect etc. Required 1 Years Familiarity with privacy and security and best practices for deploying the the work loads on AWS, GCP and AZURE cloud platforms. Desired 1 Years Familiarity with SOC2 Type 2, HITRUST and MARSE Desired 1 Years Excellent written English and oral communications skills Required

Job 26681: Desktop Support Specialist Our client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.   Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.   Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Required/Desired Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years Installing local and network printers and other peripherals and configuration of same. Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years

Job 26680: Desktop Support Specialist Our client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.   Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.   Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Required/Desired Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years Installing local and network printers and other peripherals and configuration of same. Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years

Job 26679: Desktop Support Specialist Our client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.   Required/Desired Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years Installing local and network printers and other peripherals and configuration of same. Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years

Job 26678: Electronic Technician PRIMARY DUTIES AND RESPONSIBILITIES: Under close supervision, performs routine technical functions related to the support of development engineering activities such as design, test, checkout, fabrication, modification, and assembly of electronics and Electro-mechanical systems, experimental design circuitry, prototype models or specialized test equipment. Applications may include analog, digital and/or video type circuits and logic systems. Guidance is readily available from superiors. Works from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform routine testing, checkout, troubleshooting, prototype building, environmental testing, and simple developmental engineering tasks. Performs routine operational tests and fault isolation on development systems and equipment to ensure conformance with design specifications. Diagnoses and isolates malfunctions down to component level. Conducts defined engineering tests and collects data as assigned. Utilizes routine development or diagnostic equipment including oscilloscope, VOM, DVM, signal generators and similar test apparatus. Normally assigned in area such as development, engineering, test equipment design, or the like. Excludes those assigned to production test activities. Entry Level. Excludes trainees with no academic preparation or experience. EXPERIENCE and TRAINING: Electronics training equivalent to 2 years technical trade school or military technical school.

Job 26677: Jr. Business Systems Analyst This position will serve as a member of the Business Technology Relationship Management team. The unit is responsible for managing relationship between the client’s program/functional areas and the Technology that supports the business and supports all of the division. Job Specific Responsibilities Navigate through different code sets (CPT, ICD, and HCPCS) to correct claims in the NCTracks claims system Provide resolution to providers on coding questions and issues Participate in defect resolutions and system enhancements meeting as it relates to claims coding. Review of systems edits and audits for claims coding.   Required/Desired Skills: Experience with Medicaid Management Information Systems (MMIS), Required 3 Years Excellent communication, negotiation, conflict resolution and persuasion abilities Required Strong knowledge of information technology applications, processes, software, and equipment Required 3 Years Strong understanding of health care strategy, operations, technology, and regulatory requirements Required 3 Years Highly proficient with Microsoft Outlook, Word and Excel Required Experience with NCTracks Required Thorough knowledge of CPT, ICD-10, and HCPCS coding principles and rules Required 3 Years

Job 26676: Tosca Developer/Automation Tester   Our client seeks a contractor resource to assist with the development and implementation of NC Families Accessing Services through Technology (NC FAST) as a Tosca Developer/Automation Test Scripts Writer.   Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, analyzing and developing requirements into test conditions, development and execution of automated scripts using Trisentis Tosca to thoroughly test software to ensure proper operation and freedom from defects.   This position is responsible for reviewing automated test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates developing, testing, reports and tracks automated testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for automated test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures.   Required/Desired Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years Tricentis Tosca Development experience. Required 2 Years Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required Ability to work in a rapidly changing environment. Required Strong analytical and problem solving skills. Required Experience with testing Curam products. Highly desired 2 Years Experience testing for a health and human services project. Highly desired 2 Years Experience with executing SQL to validate or test. Desired 1 Years Experience navigating on a UNIX platform. Desired 1 Years Experience with DevOps tools Highly desired 1 Years Experience with Shift left automation Highly desired 1 Years Experience with Agile (Scrum, Kanban, or SAFe) development Highly desired 2 Years

Job 26675: Senior Curam Developer   Our client requires the services of Senior Curam developers to provide business and systems analysis, modeling, design, and programming support for the Food Nutrition Services (FNS), Cash/Refugee program areas for some major technical enhancement efforts (including COVID related requests) needed by the business. One of the key roles for this resource will be revamping the design and code to enhance application rules/logic to be dynamic and data driven and easy to maintain for the SSI COLA (cost of living adjustment) process for FNS and Cash Assistance program areas, Farm bill changes for FNS, the Elderly Simplified Application Project (ESAP) for FNS and for implementing the policy changes for the Refugee Medical program. Duties include but are not limited to requirement gathering, fit gap analysis, functional and detailed design, code development, and life cycle management of various program features. Areas of focus include business and workflow process modeling, business and System reengineering using Curam, Java and other web technologies. These activities will involve the use of COTS Curam Enterprise Framework Components, Curam Intelligent Evidence Gathering (IEG2), Curam Express Rules for Triage (CERT), use of XML technology in Curam, Curam Evidence Framework, Java, Software Integration tools like MuleSoft or Boomi, Oracle, Subversion/Bitbucket, and WebSphere. Responsibilities also include implementing Agile software development and testing approaches for entire Service Delivery Lifecycle and deployment to ensure code base is efficient, maintainable, and adhering to client policies and procedures. This role should have strong working experience in IBM Curam framework and Java programming to understand and develop the underlying rules for the FNS, SNAP, Cash Assistance and Refugee products.   Required/Desired Skills: Curam V6 (or higher) Certified Developer Required Social enterprise management experience. Required 6 Years Experience as a Curam Developer with experience in the full life cycle of requirements through functional design and testing. Required 7 Years Experience in development with both the Curam Enterprise Framework and Curam Solution Modules. Required 7 Years Experience in problem identification and integration of technical skills to address and solve issues. Required 6 Years Experience with translating and communicating highly technical concepts to both technical personnel and non-IT business users. Required 6 Years Experience with creating and writing technical documents using MS Office products, Visio, Word, Excel, PowerPoint and JIRA. Required 6 Years Ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required 6 Years Experience using Curam Intelligent Evidence Gathering (IEG2), and Curam Express Rules for Triage (CERT), Modeling, Customization, Dynamic UIMs, VIMs Required 6 Years Excellent knowledge of using Curam for Eligibility determination, Dynamic Evidences, Curam Decision Assist and Batch framework Required 6 Years Technical hands on knowledge in specialized areas of web application system analysis and programming: Java, J2EE, with JavaScript, XML and XSL Required 6 Years Technical hands on knowledge and experience in HTML, Cascading Style Sheets, and Web Services standards (SOAP and WSDL). Required 6 Years Experience with Oracle database platforms and tools. Required 6 Years Experience with Eclipseand IBM Websphere. Required 6 Years Ability to develop relationship/partnership with customer(s) by understanding business need and value and responding to needs in timely manner. Required Agile (Scrum, Kanban, and/or SAFe) development experience. Required 6 Years Experience in connecting data and applications using software integration platforms like MuleSoft or Boomi Highly desired 2 Years Experience in developing User Interface using React.js. Highly desired 2 Years Experience with Cloud SaaS and PaaS. Highly desired 2 Years Knowledgeable in DevOps practices and Shift Left testing Highly desired 2 Years

Job 26674: Oracle Database/ETL Developer Our client is seeking a PL/SQL Developer Cum ETL Developer to join Oracle Development and Enterprise Datawarehouse Integration teams in EDM (Enterprise Data Management). The Information Technology Division meets VDOT's critical business needs by improving agency responsiveness, effectiveness and efficiency, through innovative research, defined architectures, planning, and optimal use of technology. Oracle Development Team and DW integration Team supports VDOT business needs in their Application development, ETL Development and Data Integration. The selected candidate will: Write and maintain/extend existing PL/SQL code to convert initial data sets, system enhancements, reports production, and improved transaction editing. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, may lead and direct the work of others, a wide degree of creativity and latitude is expected. Develop database packages, procedures, functions, and queries to maintain production data and address Oracle code related production support tickets and provide development support. Design relational models for small and large scale applications. Work with project and business analyst leads in order to develop and clarify in-depth technical requirements including logical and physical data modeling activities. Expertise in ETL activities like Data Extraction, Data Modeling, Loading (Full/ Delta upload), and scheduling data loads, creating process chains Procedures will be developed to migrate these changes or notify business users based on type of edit and business rules. Develop procedures to populate and update a separate de-normalized database for reporting purposes from the transaction database. Use Microsoft Team Foundation Server for source code management and team collaboration Communicate effectively via email and in person with technical staff, management and business stakeholders as needed in the course of performing job duties. Design and implement ETL processes for data transactions related to Enterprise Data Warehouse, Operational Data Store (ODS), and other data structures to support our Business Intelligence operations. Help business users analyze data as well as providing data insight to upper management. Identify and test for bugs and bottlenecks in the ETL solution. Ensure the best possible performance and quality in the packages. Provide support and fix issues in the packages ETL/ELT Developer. Provide data analysis and validation. Identification of performance issues on production and testing systems. PL/SQL and SQL Tuning and Optimization of newly develop and existing applications. Familiar with various Datastage stages sequence activities dynamic loading of data from different file formats and Oracle and SQL Server. Participate in code reviews and be familiar with industry best practices coding standards.   Qualifications: 5 to 8 years of experience in the field or in a related area Bachelors Degree in Computer Science, Information Systems with strong development experience or other applicable and/or equivalent development skills, knowledge and work history. Knowledge of and experience with the following technologies: Oracle 11g/12c PL/SQL ETL Development with 5+ years of experience in IBM Datastage. Toad, RedGate,SQL Developer like Oracle development tools SQL Loader and other Data Load options Source Code and Team Management software (TFS preferred) They will work with the Teams which are working on Agile Development, DevOps and TFS. We will consider, if the candidate have any working knowledge/experience in those areas.   Required/Desired Skills: Write and maintain/extend existing PL/SQL code to convert initial data sets, system enhancements, reports production, and improved transaction editing Required 3 Years Strong development experience and/or equivalent development skills, knowledge and work history Required 3 Years Bachelors Degree in Computer Science or Information Systems Nice to have Oracle 11g/12c Required 3 Years PL/SQL, Toad, SQL, Nice to have 3 Years SQL Developer and Development Tools Nice to have 3 Years SQL Loader and Data Loading methods Desired 3 Years Source Code and Team Management software (TFS preferred) Desired 3 Years IBM Infosphere Datastage ETL Tools Required 3 Years Job Scheduling through Windows, Linux and Datastage Job Scheduler Required 3 Years Software Development Life Cycle and Analytical Skills Required 3 Years

Job 26671: Mainframe Computer/Print Operator   Our client is looking for contractors to operate and monitor mainframe computer system consoles and peripheral devices in order to complete assigned shift work. This position requires a flexible work schedule, and reporting to work during adverse weather conditions in order to meet critical functions for the Agency. We are currently running two shifts and depending on the work load we may add a third shift   Required Skills & Experience: 2+ years of demonstrated work experience working with mainframe operations 1 + years processing batch production jobs 2+ years working with high speed laser printers and other peripheral devices 2+ performing standard diagnostic and maintenance procedures on computer center hardware   Responsibilities include: Control console of mainframe digital computer or set of minicomputers. Retrieve, separate and sort program output as needed, and send data to specified users. Notify supervisor or computer maintenance technicians of equipment malfunctions Run computer tasks. Maintain logbooks or records for job runs. Monitor systems Ability to work a flexible schedule.   Required/Desired Skills: demonstrated work experience working with mainframe operations Required 2 Years processing batch production jobs Required 1 Years working with high speed laser printer and other peripheral devices Required 2 Years performing standard diagnostic and maintenance procedures on computer center hardware Required 2 Years Notify supervisor or computer maintenance technicians of equipment malfunctions Required 1 Years Run computer tasks Required 1 Years Maintain logbooks or records of job runs. Required 1 Years Monitor systems Required 1 Years Ability to work a flexible schedule Required 1 Years Control console of mainframe digital computer or set of minicomputers Required Retrieve, separate and sort program output as needed, and send data to specified users. Required  

Job 26670: Medicaid Transformation Training Lead The primary purpose of this position is to assist with the coordination of NC FAST Medicaid training activities, which includes the development of training curriculum, plan, and approach for virtual and in-person training delivery to NC FAST users.   This person will work with and guide/track the workflow of a team of NC FAST trainers tasked to design and deliver virtual interactive webinars and in-person training to county staff. In addition to resource coordination and project management responsibilities, this position requires critical, daily training guidance & assistance, such as Lead Reviews on all content development, organization of training schedule, materials, and training delivery to ensure deadlines are met. This person will work closely with Implementation Team leaders to understand the existing e-learning curriculum when planning the virtual and in-person training approach. S/he will also collaborate with NC FAST and Medicaid subject matter experts to ensure training strategies align with program and policy requirements.   Required/Desired Skills: Experience in curriculum design and developing training materials for adult learners Required 5 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 5 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Required 5 Years Experience leading training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 5 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 5 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 5 Years Experience in computer-based training instructional design, with learning program design systems. Required 5 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 5 Years Experience with Adobe Captivate, Adobe Connect, Visio or other training applications. Required 5 Years Experience developing interactive media presentations that enhance the online educational experience Required 5 Years Experience with scheduling and logistics management for training resources Required 5 Years Strong understanding of internet concepts and web technology. Highly desired Strong understanding of internet concepts and web technology Highly desired Experience with JIRA software Desired 3 Years Experience with Agile methodology Desired 3 Years Experience with Project Management Highly desired 3 Years Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Experience with adult learning practices, principles and procedures in classroom and on-line presentations Required 5 Years

Job 26669: IT Security Specialist   Our client requiring services of an IT Security Specialist who is well versed in Business Continuity and Disaster Recovery disciplines. They will be assisting the client’s Divisions with normalization of their Continuity plans, performing Business Impact Analysis (BIA) and instructing Division Continuity Planners on not only the concept but also how to use the tools that have been implemented for the state. Duties include, but are not limited to: Assist in the development of business continuity plans and continuity plans for Divisions and Offices. Perform a Business Impact Analysis on given business processes. Assist with the development of training Divisions and Offices with either classroom or online instructions on BCP, Continuity of Operations, and Disaster Recovery concepts. Research Best Practices for reuse, applying State IT Security and industry standards, in defining requirements for BCP, Continuity Plans, and Disaster Recovery Plans.   The ideal candidate should have experience working with current and emerging information security technologies and development methodologies. Bachelors degree in computer science, management information systems, or related field preferred. Good analytical and creative problem-solving skills and relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, with a wide degree of creativity and latitude is expected. Must have experience with either Living Disaster Recovery Planning System (LDRPS) or Assurance CM software for the management and development of Continuity plans.   Required/Desired Skills: Business Continuity - experience in developing business continuity plans. Required 7 Years Experience updating BCP/DR policies based on NIST requirements. Required 7 Years Experience in performing a Business Impact Analysis on given business processes. Required 7 Years Experience in developing training with either classroom or online instructions on BCP, Continuity of Operations, and Disaster Recovery plans. Required 7 Years Must be able to serve as a knowledge base for organizations as it relates to compliance requirements and mitigation strategies. Required 7 Years

Job 26668: Geospatial Applications Specialist   This is a senior level technical resource with specialized knowledge in geospatial technologies and services provided by client. The client agency responsible for the development, maintenance and administration of the SURE system is currently engaged in an effort to modernize the SURE system. The new SURE system will be geo-enabled: it will leverage the use of address points and county-based precinct GIS map layers in the statewide voter registration system. The resource must help employ data standardization and other considerations necessary to create a statewide GIS map layer and address point database, supports governance activities for data sharing and service delivery, project assignments associated with this position involve a wide variety of business operations and development and deployment technologies Position Duties: An organized structure for data management A common map coordinate system used by all counties within the state The GIS precinct layer boundary aligns with the statewide county boundary layer The layers include a defined standard attribute name for the precinct name and code A unique precinct layer file name is used for identifying the county within the state The precinct file is generated and delivered in GeoJSON or Shapefile format A mutually agreed format is established for map layers to be output from each counts local GIS system Perform requirements gathering and documentation Develop and present mapping application design concepts Configure and maintain address verification and geocoding services Configure ArcGIS software and database based on requirements and approved design concept Follow the software development lifecycle methodology Adhere to enterprise processes (i.e. Incident, Change, Release) Complete documentation and deployment procedures Deploy software configuration throughout multiple environments (i.e. staging, production) Develop test scripts, test, and coordinate user acceptance testing across team members Anticipate, identify, track and resolve software configuration issues Work with necessary personnel to determine if modifications are needed Work with team members to ensure solution meets business requirements Determine time estimates and schedule for software quality review work and conduct reviews according to schedule Work with team members to ensure solution meets business requirements   Required/Desired Skills: subject matter expert knowledge on ArcGIS software architecture - functionality, components, database, and design Required 12 Years 4 year college degree or equivalent technical study Highly desired experience with ArcGIS configuration and implementation in an enterprise environment Required 10 Years working with software developers in a team environment Required 10 Years requirements gathering and documentation Required 10 Years Ability to work with multiple team members in a fast paced work Highly desired Excellent communication skills - oral and written Highly desired Knowledge and understanding of software configuration, software development methodology, best practices, principles, and techniques Highly desired Microsoft Office knowledge - ability to create documents, spreadsheets, project plans Required 8 Years Knowledge of tools unique to GIS including ArcGIS, ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcSDE, ArcGIS extensions, ArcGIS API Required 10 Years Knowledge of Visual Studio, SQL Server, and Windows Server environments. Nice to have Knowledge of file geodatabases and spatial data concepts. Required 10 Years

Job 26667: ServiceNow Customer Administrator   The contractor will be working remotely until further notice. Once we receive further guidance regarding the ability for contractors to come back on site, we will most likely institute a hybrid telework/on site model for this position. The person will have to meet on site to have a brief orientation and pick up their equipment. The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application. Responsibilities Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues   The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with: Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Web applications, networks, protocols and email (SMTP, POP3) Basic understanding of ITIL v3 methodologies Understanding of enterprise IT architecture Working knowledge of relational databases Experience with database manipulation via a programming language   Experience in these areas is a plus: LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Web Services integrations.   Required/Desired Skills: Proven ServiceNow implementation experience Required 2 Years Web applications, networks, protocols and email (SMTP, POP3) Required 2 Years Basic understanding of ITIL v3 methodologies Required 2 Years Understanding of enterprise IT architecture Required 2 Years Working knowledge of relational databases Required 2 Years Experience with database manipulation via a programming language Required 2 Years Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 2 Years Impeccable time-management and record keeping Required 5 Years The ability to take complex end-user requirements to code Required 5 Years A positive can-do attitude & willingness to learn Required 5 Years A strong personal commitment to quality service Required 5 Years The ability to work independently and with a team Required 5 Years LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Highly desired 2 Years Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Highly desired 2 Years Web Services integrations Highly desired 2 Years Excellent communication Required 5 Years

Job 26666: Project Manager   This person will be working remotely and on site. They must pick up their equipment on their first day. The Project Manager / Consultant will work with the client’s team to summarize existing criminal justice data/systems, identify data/information gaps, and come up with findings and recommendations.   Roles and Responsibilities: Conducting study to identify gaps / information Lead project planning sessions Determine and define project scope and objectives Manage project progress and adapt work as required Ensure projects meet deadlines Develop relationships with clients and stakeholders Facilitate and participate in study to identify data/information gaps Develop interview instrument(s) for information gathering sessions with stakeholders and subject matter experts (SMEs) Organize timeline of study tasks and ensure tasks are tracked and on schedule Document information gathering sessions with stakeholders and SMEs to identify data collection, availability, and accessibility data quality/completeness data needs (agency-specific needs, needs of policymakers, etc.) gaps in existing criminal justice information systems or information sharing/availability from a public policy perspective Recommendations for improving all the above (including new or planned information systems or changes to systems that may improve access to reliable criminal justice data/information) Assist with preparation and drafting of final report Knowledge, Skills, Abilities: Knowledge of data collections and/or methods preferably associated within the criminal justice domain Interpreting study specifications and developing a work plan that satisfies requirements Attention to detail and exceptional written, verbal, and telephonic communication/documentation skills In-depth knowledge in criminal justice data gaps   Preferences: o Experience in conducting studies in field of criminal/juvenile justice o Experience in study data gap/needs o Subject to fingerprint background verification   Required/Desired Skills: Conducting study to identify gaps / information Required Lead project planning sessions Required Determine and define project scope and objectives Required Manage project progress and adapt work as required Required Ensure projects meet deadlines Required Develop relationships with clients and stakeholders Required Facilitate and participate in study to identify data/information gaps Required Develop interview instrument(s) for information gathering sessions with stakeholders and subject matter experts (SMEs) Required Organize timeline of study tasks and ensure tasks are tracked and on schedule Required Document information gathering sessions with stakeholders and SMEs to identify Required data collection, availability, and accessibility Required data quality/completeness Required data needs (agency-specific needs, needs of policymakers, etc.) Required gaps in existing criminal justice information systems or information sharing/availability from a public policy perspective Required Recommendations for improving all the above (including new or planned information systems or changes to systems that may improve access to reliable Required criminal justice data/information) Required Assist with preparation and drafting of final report Required Knowledge of data collections and/or methods preferably associated within the criminal justice domain Highly desired Interpreting study specifications and developing a work plan that satisfies requirements Highly desired Attention to detail and exceptional written, verbal, and telephonic communication/documentation skills Highly desired In-depth knowledge in criminal justice data gaps Highly desired Experience in conducting studies in field of criminal/juvenile justice Desired Experience in study data gap/needs Desired  

Job 26665: .NET Developer   Our client is looking for strong .Net developer with C#, utilizing ASP.Net MVC, ADO.net and entity framework to maintain and develop various applications utilized within the agency. The candidate must also be extremely strong and well-versed in UI/UX design, including HTML5, CSS, Bootstrap, JavaScript, AJAX, and JQuery. Extensive experience utilizing Visual Studio 2015 or newer is required. Experience managing work items and source code in TFS/VSTS is also required. The ideal candidate would also have familiarity with Oracle Data Provider (ODP.NET).   Job Duties/Responsibilities: Code enhancements and development of programs and/or required fixes to production problems using the functional and technical programming standards. Designs and Develops application features. Develops these enhancements or features using: C#, ASP.NET MVC, ADO.NET, Entity Framework, AJAX, jQuery, JavaScript, XML, CSS and Visual Studio 2015 and newer. Tests enhancements and development programs. Participates in structured code reviews / walkthroughs. Executes all required process steps. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Work in an agile team environment. Manage and complete assigned tasks in TFS/VSTS/Azure DevOps. Strong communication skills; both written and spoken.   Required/Desired Skills: C# Required 5 Years ASP.NET MVC Required 3 Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, JQuery) - Required 3 Years Visual Studio 2017 or newer - 3 years combined Required 3 Years TFS or VSTS Required .NET Core Nice to have Oracle / PL SQL Nice to have Oracle Data Provider - ODP.NET Nice to have 3 Years Microsoft SQL Server 2008 or newer Nice to have Service Oriented Architecture (SOA) experience Nice to have

Job 26663: Desktop Support Technician   Qualifications: Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.   Preferred: Knowledge of the client’s computer applications and how they operate in a desktop environment. Creating and understanding Knowledge Bases.   Required/Desired Skills: Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, MS Teams and Gmail. Required 5 Years Skill in troubleshooting tools and managing and administering desktops and wireless devices. Required 5 Years Experience working with help request tracking and reporting tools. Required 5 Years Ability to communicate effectively verbally and in writing with individuals and groups. Required 5 Years Strong Customer Service skills that include a customer first attitude. Required 5 Years

Job 26662: Senior Accountant Local Candidates Only: Remote policy is a 3-2 schedule; mandatory days in the office are Wednesday and Thursday with the 3rd day a floater that the candidate can choose unless business needs require them to be in the office on a certain day; the candidate can work the remaining 2 days remote.   Responsibilities: Monthly Journal Entries - about 15 per month Account Reconciliations - 51 total; 15-20 monthly (Blackline - GLCM) Quarterly reporting of Assets Held for Sale schedule - responsible for preparing the schedule Quarterly Audit Board reporting - responsible for posting quarterly SOX control responses to Audit Board TSA support and billing Monthly reporting for Tax - Revenue by State Monthly reporting for Ops - Fuel Inventory reconciliation Monthly Earnings Report (Wrangler Investment) Monthly Intercompany Balance Report   Qualifications: Broad knowledge of U.S. General Accounting Principles (GAAP), practices and procedures Excellent computer skills including Excel Effective communication, interpersonal and customer service skills Excellent analytical skills Top Skills Needed: 1. Strong, working knowledge of SAP 2. Strong analytics with a willingness to dig into details 3. Ability to prepare journal entries and understand the use of Debits and Credits Top Nice to Have Skills: 1. Inquisitive with a natural curiosity of how something works 2. Ability to reconcile a general ledger account and support the balance 3. Self-starter that can kick off a task with limited instruction Soft Skill Requirements: 1. Email etiquette 2. Collaborative; team player 3. Comfortable working with external customers Education: Accounting degree preferred   Work Schedule: Monday-Friday; 8 hrs/day. flexible work schedule allows for arrival to the office between 7am & 9am; core work hours are 9am-4pm.

Job 26661: Metering Solutions Operations Analyst Local Candidates Only: A hybrid model is in place with a 3 day on (in office) 2 day off (working remotely) rotation   The knowledge, skills, abilities, and education required for entry into this job include the following: Experience: 3 or more years of demonstrated analytical experience including the ability to use a relational database.   Desired Knowledge: Business functions and business areas' information systems and applications including, UIQ suite, FCS, and CBMS. Business areas' data needs, automated equipment, operating systems and software of various platforms (i.e., Microsoft Word, Microsoft Excel, Access, etc.). Basic Understanding of Metering processes and hardware. Basic Understanding of AMI and AMR technology   Abilities: Must possess analytical skills and project conceptual and logical reasoning. Must be able to work under pressure in order to meet project deadlines as designated by project management. Must possess excellent organization and communications skills. Must possess excellent interpersonal skills in working with others inside and outside the company. Must be a strong problem solver with the ability to identify and solve problems quickly. Must possess effective troubleshooting skills. Must be able to run queries in Access (or similar platform) and create charts in Excel Must demonstrate the ability to facilitate meetings and coordinate resolution through group meetings inside and outside the department. Must be self-motivated. Must possess a thorough understanding of cycle-based billing Top Skills Needed: Strong Analytical Skills: Advanced Excel Experience Microsoft Access Experience (Manipulate data) Demonstrated Communication Experience Strong Analysts (Ex: Business Analysts, Business Process Analysts, etc.)   Desired Knowledge: Project Management Skills (organization and planning) Business functions and business areas' information systems and applications including, UIQ suite, FCS, and CBMS.   Nice to Have Skills: Electric Metering Knowledge/understanding AMI experience   Education: Bachelors preferred, an additional 4 years experience may be substituted in lieu of degree   Work Hours: 8 hours Monday Through Friday 7-4 with an hour lunch  

Job 26660: Data Entry Technician   The positions will physically report to the client’s HQ. All resources will be required to wear a face mask onsite. Workspaces are physically separated to maintain social distancing.   40 hrs/wk; M-F 08:00-16:00 For data entry projects that require manual key entry and/or data capture through scanning. Role Description: Comprehensive PC skills. Able to follow written and spoken instructions. Minimum of 35 wpm. Able to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen. Duties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to perform. Able to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniques. Able to conduct basic data mining and data capture efforts. Services may be required to be provided at suppliers site using suppliers equipment. Typically need an end product of electronic data, typically transmitted through FTP. Keypunch and verify records in specified format (ex. ASCII). The total number of keystrokes is limited to actual characters, numbers and special characters that are keyed. Spaces, function keys, nulls, and zeroes are not counted as keystrokes. The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession. Error rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basis. Pickup and delivery by contractor to be made on a weekly basis. For key entry, required that a second individual completed 100% key verification to control errors. Knowledge of imaging and visual display operating practices, procedures, and techniques. Knowledge of arithmetic and numbering systems. Able to operate equipment with speed and accuracy to ensure information is captured.   Required/Desired Skills: Type minimum 35 WPM Required 2 Years Read English accurately Required 2 Years

Job 26658: Duties/Responsibilities: Answer phones and handle scheduling Copying and filing (both paper and electronic) Writing correspondence Setting up and hosting WebEx meetings Taking notes and minute meetings Knowledge/Skill Requirement: General administrative skills Experience working in an Executive Office preferred Strong typing speed with a high degree of accuracy Strong written and oral skills Experience with MS Outlook, Word, Excel and Powerpoint Position is on-site, Monday through Friday 8:30 AM to 5 PM

Job 26657: IT Support Specialist   SUMMARY: This is technical information technology (IT) work providing a variety of IT support functions. An employee in this job performs IT duties in at least two of the following technical areas: IT support and administration services. Work at this level includes IT technical responsibilities of comparable scope and complexity in IT support and administration services which may include procurement, planning, security, training, project management support, quality assurance/quality management, release management, asset management, or technical writing. Work may involve serving as the point of contact for all IT needs, typically in a field location or business area, where work includes at least one technical element appropriate to this level. Work may include lead work responsibilities over Information Technology Technicians. Work is generally performed in a networked environment and involves the application of technical IT principles to manage information for the business area in accordance with Commonwealth and agency standards. Duties are performed with considerable independence and are subject to review by an administrative or technical supervisor for quality of applications developed, the operational performance of the network, or other IT support services being provided. RESPONSIBILITIES/TASKS Recommends and coordinates the purchase of software and hardware needed to upgrade agency capability consistent with the agencys IT strategic plan. Recommends desktop software and hardware purchases, systems integration and installation, and the use of hardware and software. Prepares cost/benefit analyses of existing and proposed projects. Resolves or escalates acquisition problems. Participates in the development of contract specifications and monitors contractor performance. Participates in the development of the IT strategic plan through coordination with agency managers to align IT systems with the agencys mission. Researches, analyzes, reports, and makes recommendations on the capabilities and limitations of industry technologies relative to the environment. Updates and makes revisions to the IT continuity of government plan. Participates in IT continuity of government tests and in risk assessment analysis for systems and applications. Assists in implementing, administering, and maintaining system security standards, policies, and procedures. Instructs users on information security threats and security procedures and the proper usage of information technology resources. Participates in the investigation, analysis, and resolution of end-user security and resource access control problems. Assists with security assessment and audit reviews and in the implementation and enforcement of security assessment and audit procedures. Audits security event logs to determine security violations and takes appropriate action. Assesses and recommends the most appropriate training option, such as in-house, out-service, and on-line, to address specific training needs. Develops original training materials, manuals, bulletins, on-line help, video, and other user aids. Conducts formal in-service classroom IT training for users and technical staff. Maintains and recommends ongoing improvements to the agencys project management methodology processes, standards, and associated documentation. Supports project and portfolio management tools and customizes project and portfolio management software products used by the agency Develops training on the use of project management tools and processes. Participates in risk assessment activities to assess uncertainties and anticipate barriers or gaps that may impact the success of the project. Assists project managers in ensuring proper required technical skills and staff resources are available to complete assigned projects within established time frames. Ensures that projects are clearly defined and that proper project management procedures and methods are used on existing projects and corrects deficiencies. Reviews project plans and tracks current status of projects. Resolves or escalates project related issues that may include project status and progress via project metrics, risk mitigations, contingencies, changes in scope, timeframe concerns, and program area or development issues. Manages IT projects following the agencys or Commonwealths project management methodology. Assists in the preparation and finalization of Community of Practice project proposals. Develops quality assurance procedures, including data security, backup and recovery, and systems controls. Creates unit, system, and user acceptance documents and plans and performs regression testing. Performs quality audits across IT functions to ensure quality standards are being met. Identifies release risks and issues and works to resolve them. Maintains the application release archive and auditable documentation and sign-offs for all projects and items for release. Performs configurations and deployments of new software releases to preproduction environments. Ensures that releases are conducted in compliance with the standards and policies governing testing, verification, configuration, and deployment. Develops and maintains hardware and software asset management procedures, processes, systems, and measurements and makes recommendations on asset management activities and decisions. Analyzes the needs of the target audience and develops, maintains, standardizes, or revises technical documents, user guides, release notes, help systems, document libraries, and documentation portals. Assists data or database staff involved in designing and maintaining data or database systems. Functions as a lead worker for limited technical IT work by assigning and reviewing work, training employees, and performing quality control functions for the work. Performs related work as required.   Required/Desired Skills: Knowledge of the component parts of personal computers, peripherals, servers, and their associated functionality. Required 3 Years Knowledge of the functions and capabilities of hardware and software. Required 3 Years Knowledge of troubleshooting techniques Required 3 Years Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems. Required 3 Years Knowledge of networking concepts. Required 3 Years Knowledge of application development concepts. Required 3 Years Knowledge of database concepts. Required 3 Years Knowledge of web development concepts. Required 3 Years Knowledge of the principles of information technology project management. Required 3 Years Knowledge of information technology security principles. Required 3 Years Knowledge of hardware and software testing methods. Required 3 Years Knowledge of information technology systems performance monitoring techniques. Required 3 Years Ability to analyze information in order to diagnose and troubleshoot technical problems. Required 3 Years Ability to communicate effectively orally and in writing. Required 3 Years

Job 26656: Technical Specialist   Responsibilities: Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware, resolving most incidents the first time. Communicates with vendors to resolve technical issues. Schedule servicing for copiers, printers, microfiche, and other specialty equipment under contract. Monitor and maintain windows desktop environments with experience & understanding of basic networking. Asset inventory includes maintaining monthly reporting, resolving inventory discrepancies, deploying and tracking IT equipment, managing surplus. Logistical experience includes requesting vendor quotes, managing and ordering supplies, recycling toner. Administrative duties include documenting non-routine procedures and workarounds and solutions, cleaning up stale accounts on share drive, maintain IC user accounts, managing onboarding & offboarding process. Strong ability to communicate technical information in an understandable way to non-technical users. User support is hands-on support, contact is in-person, phone, ticketing system and/or via email.   Required/Desired Skills: Ability to set up, administer and manage MS Windows and desktop applications, M365 Applications and M365 Exchange. Required 5 Years Ability to troubleshoot standard/common operating systems and software/hardware issues. Required 5 Years Basic networking knowledge and support of Mobile Devices. Required 3 Years Proficient with most recent versions of Outlook, Word, Excel, Adobe and Citrix Sharefile. Required 2 Years Familiar with MS Teams, Cisco WebEx, OneDrive, Web Browsers, WinSCP. Required 2 Years Excellent verbal and written communication skills; excellent teamwork and interpersonal relations skills; group one-on-one training skills. Required 5 Years Ability to determine client needs and effectively communicate with clients and technical experts. Required 5 Years Ability to perform job with minimal supervision. Required 2 Years Knowledge of website development and maintenance, including HTML and CSS. Desired 1 Years Experience with NCID, Salesforce, Cisco, NCMail and RACF. Desired 1 Years Familiarity with McAfee antivirus solutions, McAfee Encryption Recovery, and ServiceNow Help Desk software Desired 1 Years