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Sr. .NET Developer

Harrisburg, PA
Contract
Job 25665: Sr. .NET Developer   Our client requires the services of a .NET developer staff augmentation consultant to assist with applications architecture group. This person will be tasked to work on enterprise development team. The client’s IT team utilizes both waterfall and agile project methodologies. As such, experience with both waterfall and agile project methodologies will be preferred. The candidate should have all of the following requirements: Overall 6+ years of experience with 4+ years in application Architecture using Microsoft technologies, Multi-Tier/Multi-Layer architecture, and Enterprise Application and Framework Development. Experience with .NET Core is a MUST! Candidates without this experience will automatically remove from consideration. Must have understanding and working experience of web development using Asp.NET Core, Entity Framework, and Understanding of Service Oriented Architecture with WCF/Web API development. Understanding OO concepts and design patterns. Understanding of Framework Development for cross cutting concerns. Advance understanding of Security Concepts for Application and Services, API security Advance concepts for web application performance tuning. Code Profiling and code performance tuning. Good understanding of TFS, build and deployment process. Good understanding of batch processing and batch scheduling Using Microsoft SQL Server, including database programming and performance tuning concepts. Good understanding of Application Log Processing Understanding of Front-End development using AngularJS (or other JavaScript Framework); HTML5 and CSS usage and CSS preprocessor; HTML Prototyping with Responsive Web Design using one at least one grid system. Must understand Angular, TypeScript Integration with REST API Must be a self-starter and must be able to work independently. Experience working with multiple team members (BA, Developer, DBA, System Architect, PM). Well organized with great attention to detail and great communication skills.   Skills: 4 year college degree or equivalent technical study with advanced study Required .NET Framework (1.1 - 4.8) Required 6 Years .NET Core (This is a MUST have!) Required 2 Years ASP.NET Required 5 Years C# Required 5 Years HTML & CSS Required 5 Years AngularJS/Angular/TypeScript Required 2 Years ASP.NET MVC Required 2 Years WCF Web Services Required 5 Years Object Oriented Development Required 5 Years Web API Required 2 Years MS SQL Server Required 5 Years Visual Studio Required 5 Years ASP.NET Web API Highly desired 5 Years MS SQL Server Reporting Server Highly desired 3 Years Workflow Foundation Highly desired 1 Years

Front End UI Developer

Harrisburg, PA
Contract
Job 25664: Front End UI Developer Skills & Experience Required   Responsibilities: Writing clean, elegant code that is functional, maintainable, and scalable Designing, improving, and updating customer-facing websites and applications to create a rich, innovative, and interactive user experience. Develop standards, best-practices, templates, styles and libraries to provide a consistent user experience. Staying up to date with the latest web technologies and UI design principles.   Qualifications: Bachelor's degree in IT related field (e.g. Software Engineering, Computer Science, etc). Strong understanding of the DOM, HTML, CSS (2 & 3), JavaScript & jQuery Significant experience with AngularJS (1.x), Angular(2+) with TypeScript (2.x) 3+ years of experience with additional web libraries and frameworks. Preferred: jQuery, Bootstrap, Underscore Experience with pre-processors and front-end tooling workflows: Node.js (NPM), Bower, SASS, Grunt and/or Gulp, WebPack usage is must Building AngularJS and Angular Components and Directives Understanding of Angular update Must be able to show / demonstrate the work Experience with Responsive web Design (RWD) architecture. Experience with Team Foundation Server (TFS). Experience testing: JavaScript /jQuery code & Responsive Web Design (RWD) architecture. Experience with data integration; understanding/experience with RESTful API design   Highly Desirable: Github or other coding repository and verifiable history. Please add this to resume.   Nice to Have, but not required Bootstrap 4 alpha knowledge SCSS Management experience   Soft Skills: Problem solving and critical thinking Must be able to work independently Can communicate effectively with multiple team members at a given time Strong team-building, vendor and customer relations skills Experience maintaining and extending documentation   Skills: Software Development Experience Required 6 Years Responsive Web Design (Bootstrap, HTML5 & CSS3 development) Required 3 Years AngularJs and Angular Development / Node/ Package Managers npm/ bower / libs like underscore / moment Required 3 Years Experience developing angular UI components/directives Required 2 Years Type Script 1.x / 2.x is must Required 2 Years Grunt/Gulp/WebPack (Build Process) Required 3 Years JavaScript framework like Angular 2.x / Angular-cli / ngupgrade Highly desired 2 Years Have design portfolio (preferred online portfolio) (NOTE: Please provide link on the resume if available) Highly desired Experience with AngularJS to Angular migration Highly desired

Programmer

Harrisburg, PA
Contract
Job 25663: Programmer   The Programmer is responsible for analysis, design, coding, component and assembly testing of all application code. Programmers typically are involved in maintenance (including production support), enhancement and development work. Programmers have a range of skills and knowledge of the technologies. The Programmer works with the Functional Architect and Technical Architecture Specialist on an as needed basis to ensure that design and code meets customer requirements. Role Description: Proven track record leading technical design and code work within complex enterprise systems. Proven hands-on technical design and development expertise working with emerging technologies in diverse technical environments and cross-platform technologies. Serves as a mentor to team members by sharing industry best standards and practices. Proven ability to lead complex technical discussions with business and non-technical users. Proven track record of hands-on technical design and code work within large complex systems. Proven hands-on technical work with a variety of technologies. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies. Proven experience mentoring and performing supervisory functions for technical teams. Able to make best practice recommendations based on past work. Proven ability to present complex technical constructs to business and non-technical users. Proven ability to collaborate with business users, project managers and technical architects. Converts scientific, engineering, and other technical problem formulations to formats that can be processed by computer. Resolves symbolic formulations, prepares flowcharts and block diagrams, and encodes resultant equations for processing by applying extensive knowledge of branch of science, engineering, or advanced mathematics, such as differential equations or numerical analysis, and understanding of capabilities and limitations of computer. This is a professional level non-supervisory position which may require coordination of programming activities being conducted by the team Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements. Leverages excellent written and verbal communication skills to develop new businessprocess and programming solutions as directed by business and technical stakeholders. May coordinate activities of computer programmers. Plans all required process steps. Reviews and understands the Application Teams work plan. Provides status of work to Team Lead. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Engages in ongoing process improvement. Detailed functional and process knowledge. Utilizes deep modeling, design and coding skills. Provides expertise in one or more database environments. Analyzes and designs enhancements, development programs, and/or required fixes to production problems. Designs applications to functional and technical programming standards. Works with Functional Architects to gather and interprets user requirements into design specifications. Develops system specifications and interfaces. Determines time estimates and schedule for work. Moderates functional and process knowledge. Assists in managing and directing Application Team processes. Coordinates work with other software developers on Application Teams. Assists Team Lead or Test Team Lead in monitoring estimated-time-to-complete (ETC) and actuals for assigned tasks. Develops application designs in support of the systems specifications and interfaces, perhaps in conjunction with application or technical architects. Operating System expertise sufficient to perform performance and tuning diagnostics. Works with users to ensure that solutions meet business requirements. Execution of all responsibilities with little direct supervision of Team Lead. Generally aware of new developments in industry and process and has ability to apply them to work as appropriate. Anticipates and resolves issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Codes enhancement and development programs and/or required fixes to production problems using the functional and technical programming standards. Tests enhancement and development programs. Participates in structured code reviews / walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Researches problems before approaching the Team Lead or Functional Architect for assistance. Limited functional knowledge. Follows quality standards. Supports installation of application releases into production as directed. Communicates accurate and useful status updates. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken.   Skills: Object Oriented Development Required 10 Years .NET Framework (4.6) Required 10 Years ASP.NET and Web API Required 10 Years IIS (older versions - 8.x) Required 10 Years HTML Required 10 Years T-SQL Required 10 Years Visual Studio Required 10 Years SQL Server (2018) Required 10 Years Service Oriented Architecture Required 5 Years Workflow Foundation Required 5 Years C# Required 5 Years JavaScript Required 5 Years HTML5 Required 5 Years CSS Required 5 Years JQuery Required 5 Years Entity Framework Required 5 Years LINQ/Parallel LINK Required 5 Years SSRS and SSIS Required 5 Years Team Foundation Server Required 5 Years MS Test Manager Required 5 Years WCF Web Services Desired 5 Years MVC Pattern Desired 5 Years Resharper Desired 5 Years TypeScript Desired 4 Years Powershell Desired 4 Years AngularJS (1.x) Required 4 Years .NET Core Required 3 Years Angular Required 3 Years

MS Dynamics CRM Developer

Raleigh, NC
Contract
Job 25660: MS Dynamics CRM Developer Responsibilities: Results-oriented candidate with a strong work ethic. Must be able to demonstrate excellent program management, negotiation, communication and problem-solving skills. Responsible for working with both senior-level business executives and IT personnel to define and execute program requirements and manage stakeholder expectations.  Strategically plan and manage initiatives consisting of program components that meet Departmental, State and other stakeholder expectations. Responsible for the leadership, direction and oversight of the project team(s) and of all vendor related activities tied to the program. Report to Sr. Executive Management. Authorize and manage internal and external relationships (agency, Federal, vendor, and other State agencies) and dependencies across initiative components to ensure successful delivery of the program. Ensure efficient distribution of the technical and business resources; and will coordinate with business executives the initiation or continuation of project(s) based on business requirements, business performance and available organizational resources. Responsible for establishing and executing adequate project management controls based on industry accepted methodologies and standards. These controls include the responsibility to monitor and control cost, schedule, performance and risk; to ensure quality and security; overall integration and issues resolution and to perform administrative functions. Assess and monitor business and financial performance of initiative components from strategic perspective.   Skills: Manage Large Complex deployments and configurations Required 5 Years Serve as primary POC and SME for all CRM development related issues and concerns Required 5 Years Create Deliver and Manage CRM Apps/Web portals /online solutions. Create solution components-managed and unmanaged solutions Required 5 Years Customize Dynamics 365 CRM forms - Design the form structure; build a form; use specialized form components; Required 5 Years Create View types: Manage system, public and personal views; create modify and delete views; customize views; customize dashboard themes Required 5 Years Manage Dynamics CRM entities; Manage entity ownership; manage entity properties; understand system and custom entities; Required 5 Years Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow Required 5 Years Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; Required 5 Years

Senior Programmer Analyst

Richmond, VA
Contract
Job 25658: Sr. SharePoint Developer   Description: Senior SharePoint Developer expected to take a lead role in assuming support of our client’s intranet SharePoint Online desktop and mobile site, ensuring that programming best practices are being followed, prioritizing work effectively, addressing production issues in a timely manner, and writing system documentation when required. The successful candidate should have strong communication skills to be effective in both technical and business requirement discussions. Primary responsibilities include: Design, develop new web components using .NET, SQL, Azure, Power Platform (Power Apps, Power Automate) and C# Extend SharePoint functionality with app parts, Azure web jobs and application technologies Deploy custom developed applications for SharePoint Online using DevOps Writing and modifying code to build applications and sites based on user requirements Maintain, improve, and integrate SharePoint solutions, including internal and external web sites Plan, lead and execute SharePoint online, web development tasks Suggest and implement improved alternative solutions Support the development of technical solution documentation and training Ability to provide direction and mentor less experienced teammates Work with project business and system analysts to clarify the requirements and then implement them Participate in code reviews Enforce standards and best practices Perform other duties as requested or assigned   Top 3 Required Skills Senior expertise in SharePoint Online 5+ years of application Custom development with .NET, JavaScript, TypeScript, jQuery, HTML5, CSS 5+ years’ experience with C# .Net, ASP.NET, Visual Studio   Qualifications: Strong experience with SharePoint Online Strong experience to define, architect and implement solutions within SharePoint Strong experience with SharePoint application development, including developing solutions using custom development with .NET, JavaScript, TypeScript, jQuery, HTML5, CSS Strong experience with C# .Net, ASP.NET, Visual Studio Experience with design and development of integrated services using MS Graph APIs, WebAPIs Experience with provider hosted apps and SharePoint Framework SPFx Experience with automated builds   Nice to Have Skills: Experience with PnP PowerShell Experience with SharePoint migration third-party tools (i.e Content Matrix, SharePoint Essentials Toolkit, Sharegate, SharePoint Migration Tool) Experience creating automated workflows using Power Platform Experience with SharePoint Add-in model Strong experience with SQL Server database development   High Level Project Overview Assume support of client’s intranet SharePoint Online desktop and mobile site Additional SharePoint development projects for business unit solutions   COVID Remote Policy: 100% remote until March; will review whether this remains remote in Q1.

Post Closing Specialist

Richmond, VA
Contract
Job 25656: Duties/Responsibilities Duties will consist of, but is not limited to the review of documents that include recorded lien documents, final title policies, insurance guarantees. Documents reviewed must be in compliance with all federal, TRID, CFPB, FHA, VA, RD, FNMA and FHLMC. Documents must ensure a perfected lien and compliance with insurer guidelines. Work lender reports and correspondence to obtain outstanding final documentation Ensure that the documentation needed on loans tagged to be delivered to investors is complete and accurate per requirements in order to meet pool final securitization deadlines. Knowledge/Skill Requirement Knowledge of mortgage lending documents specifically recorded lien documents and final title policies. Basic understanding of FHA, VA, RD and VHDA guidelines. Ability to work independently with excellent customer service and communication skills.

PC Deployment Specialist

Greensboro, NC
Contract
Job 25653: PC Deployment Specialist Our client is seeking IT support professionals with prior imaging/deployment experience. Contractors are needed to re-image 300 instructor laptops before the start of Spring Semester 2021. Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts. Description (including, but not limited to): 1. Imaging PCs, Troubleshooting PCs. Installing Software. 2. Hands-on technical and functional assistance to business and technical users. 3. Working in a team environment. 4. Assisting other technicians and coordinating efforts as needed with others.   Skills Previous experience Imaging PCs Required 2 Years Previous experience troubleshooting PCs. Required 2 Years Previous experience installing Software Required 2 Years Windows Active Directory experience Required 2 Years

IT Security Auditor

Chester, VA
Contract
Job 25652: Security Auditor Position supports the centralized IT Security Audit staff. Auditing of sensitive IT systems is not only required by the Code of Virginia, but is also a valuable tool in identifying key IT security controls that are not implemented or working as intended. We had significant difficulties filling current positions and need to fill this quickly to help us meet our commitments to participating agencies.   Skills 4-6 years prior IT Audit experience Required 4 Years Working knowledge of Yellow book and Red Book Required 4 Years Working knowledge of information security standards and controls with in-depth knowledge of COV IT Security Standard SEC501 and/or NIST 800-53 Required 4 Years Demonstrated ability to apply information technology governance frameworks such as COBIT Required 4 Years Demonstrated ability to communicate effectively both orally and in writing Required 4 Years Bachelor's degree in accounting or information systems preferred Highly desired CISA (Certified Information Systems Auditor), CIA (Certified Internal Auditor), or CPA (Certified Public Accountant) are preferred. Highly desired

Senior Systems Analyst

Richmond, VA
Contract
Job 25647: SENIOR SYSTEMS ANALYST  QUALIFICATIONS Experience with integration of vendor and custom applications in a large-scale corporate environment. Experience designing integration solutions to/from operational systems using relational databases, flat files or other methods. Experience with basic server administration for Windows Server and Red Hat Enterprise Linux Experience with Web & Application administration, including IIS, Apache, WebLogic, is a plus Experience with a scripting language, such as Python, Perl, and bash, is desirable. Experience creating and executing SQL queries for Microsoft SQL Server and Oracle Database Experience contributing to and supporting a high-profile application (mission critical, 24x7). Experience supporting both major capital projects, as well as maintenance efforts. Achievement oriented and self-motivated (a go-getter). Able to work independently but also knows when to ask for assistance. Able to multitask and manage time across multiple projects. Ability to provide second and third level application support and troubleshooting. Experience working in high-security, highly compliant/regulatory environments is a plus. Proficient in development of technical documentation, detailed design analysis, code reviews/walkthroughs. Willing to join the on-call rotation and support critical applications after-hours and on weekends. Advanced adherence to formal testing techniques/methodology, consistently delivering quality work product/deliverables; adherence to formal Change Management Policies Knowledge of SCADA systems is a plus. EDUCATION * Bachelors preferred - Discipline: Business, Computer Engineering, Computer Science, Information Systems, Mathematics, or related RESPONSIBILITIES: Support daily operations of diverse application portfolio of IT / OT applications. Work on a team of IT professionals to support the full lifecycle delivery/implementation of multiple high-profile software projects across different platforms. Analyze and evaluate existing or developed company applications or systems and prepares documentation including detailed technical designs, system use cases, system flow charts, data models, screen mock ups, and system interface descriptions outlining systems capabilities and processes. Conduct detailed data analysis and produces system data mapping deliverables. Define project tasks and estimate level of effort to achieve project deliverables and goals. Contribute to and works to meet project schedules by providing accurate estimates of effort required for systems analyst deliverables, by also providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management. Interact regularly with Business customers, Business Analysts, other Systems Analysts, Architects, Developers, IT Infrastructure teams, and Software vendors to meet project objectives. Conduct system design and business information flow studies. Develop technical specifications, system use cases, and wireframes. Manage defects and enhancement requests; including analysis, working with a developer, testing/validating results, and coordinating implementation. Create and execute detailed test scripts. Conduct unit, system, and integration testing Provide root cause analysis of operational issues and application defects. Provide low level analysis and design for development and maintenance of supported applications. Analyze new requirements and identify solution alternatives and define detailed system modifications. Convert conceptual designs into technical solutions. Perform other duties as requested or assigned. Translate business and user requirements into accurate system design requirements and technical specifications addressing all applications tiers and external system interfaces.  

Senior Business Systems Analyst

Richmond, VA
Contract
Job 25643: Sr. Business Systems Analyst   Job Description: Works with IT business analysts and project manager to assess new reporting requirements for SuccessFactors Learning Management System. Assist the IT business analyst to engage with the business resource to understand, outline and document the reporting requirements. Develop and or modify reports in SuccessFactors BIRT / Plateau Report Designer.   Top Skills Required: Basic knowledge of the LMS standard reports and Plateau Report Designer Understanding of SQL Queries (At least three years of experience in developing SQL Queries or similar development language.) Develop and modify custom reports using SuccessFactors Plateau Report Designer (PRD) extension of the BIRT Report Designer At least one year of experience using and customizing standard reports in PRD in SuccessFactors Learning. Ability to work independently. Results driven to achieve objectives on time and within estimates mutually agreed upon. Effective written and oral communication skills that can be demonstrated through experience.   Desired Skills: Knowledge of SuccessFactors LMS capabilities and data dictionary to understand Administrators reports needs Develop design approach for reports for efficiency and add incremental user value Basic knowledge of SuccessFactors Online Report Designer (ORD) to know when reports may be better suited to be delivered from tool Develop reports using SuccessFactors Online Report Designer Good knowledge of Microsoft Office applications Word and Excel; beneficial to understand pivot table design and usage in Excel

Senior Test Automation Engineer

Beech Island, SC
Contract
Job 25642: Sr. Test Automation Engineer   Responsibilities: Creates, reviews and maintains automated software test suites and tools. Coordinates and performs automation projects from initiation through delivery. Ensures automation projects are completed on schedule. Implements automation solutions using appropriate programming tools. Establishes and maintains communication with manual testers and Quality Assurance (QA) teams to ensure new automation and automation maintenance needs are met in appropriate timeframes. Prepares automated test plans and test scripts for enhancements and new applications. Designs data repository and testing tools that will be used to organize and analyze test results. Queries data bases to extract information needed to develop reports. Compiles data and other information from multiple data sources. Acts as a support resource for users of software quality tools. Performs and monitor test execution and reports results of automated scripts in test management tools. Presents reporting of automation progress as requested. Assists more senior team members in maintaining test environments/data to be used with test automation. Trains and supports QA testing team in developing, integrating and executing automated application testing tools. Researches tools, methods and technology trends to support testing objectives.   Qualifications: 7 years of experience with Agile methodologies, Test Driven Development and continuous integration processes. Minimum 5 years of experience as an Automation engineer implementing automated testing solutions for an Agile based delivery team. Minimum 3 years of experience to integrate various DevOps practices into our SQA processes and Continuous Integration initiatives. Minimum 3 years of experience of building test automation utilizing modern cloud technologies and tool chains (e.g. VMs, AWS, etc.). Minimum 3 years of experience with ATDD using Selenium, Cucumber, Protractor. 3 years of experience in scripting languages (e.g. Python / JavaScript / Ruby). 3 years of experience with Continuous Integration tools (e.g. Jenkins). 3 years of experience with automated testing of APIs. 3 years of experience with JMeter or other performance testing tools. 3 years of experience with database systems, both SQL and NoSQL. 3 years of experience in Cross-browser and cross-platform testing (e.g. BrowserStack) 3 years of experience with Git or GitHub.   WORK EXPERIENCE: Claims, IT, PBM (Pharmacy Benefit Management) 7+ years   EDUCATION: Bachelors: Computer and Information Science (Preferred)

Electric Distribution Design Associate

Fredericksburg, VA
Contract
Job 25636: Electric Distribution Design Associate   Our client is seeking candidates with AutoCAD experience to perform utility design. Local Candidates Only: Work location is the Fredericksburg Virginia office, however, due to covid we are currently working from home. Once work returns to normal the expectation is the candidate will work from the Fredericksburg office daily. The knowledge, skills, abilities and education required for entry into this job include the following:   Knowledge: Basic computer skills including MicroSoft Office. Working knowledge of Auto CAD (nice to have)   Skills: Good written, verbal and interpersonal communication; time management and organization   Abilities: Effectively interact with customers; teaming; detail oriented; physical attributes required to perform essential functions of the job - walking, climbing, stooping, bending and prolonged standing   Top Skills Must be able to manage a high volume of low complexity projects/tasks Must be able to self-manage work load and priorities, customer service, proficient with computers and Microsoft office   Nice to Haves: Previous utility experience, autocad experience, previous experience with easements Specific companies/industries - Previous construction and or utility company experience is a plus.   Education Required: High School Diploma minimum

.NET Developer

Richmond, VA
Contract
Job 25633: .NET Developer   Our client is seeking a .Net Applications Developer who will be responsible for analyzing complex software requirements to design and develop high quality components for N-tier systems. The Senior Developer is expected to take a lead role within the team, ensuring that programming best practices are being followed, prioritizing work effectively, addressing production issues in a timely manner, and writing system documentation when required. The successful candidate should have strong communication skills to be effective in both technical and business requirement discussions. Primary responsibilities include: Ability to develop web applications and backend services using C#, ASP.NET MVC, REST API, .NET Core, OData, Java Script, JQuery, Node.js and CSS. Design and develop database objects in Oracle. Design and develop using appropriate software design patterns to attain high re-usability and maintainability. Write effective unit tests and integration tests to ensure high quality software delivery In-depth knowledge of system design patterns, tiered architecture, and testing practices. Understanding of key business processes and competitive strategies related to the IT function. Ability to plan and manage projects. Ability to solve complex problems by applying best practices. Ability to provide direction and mentor less experienced teammates. Work with project business and system analysts to clarify the requirements and then implement them Participate in code reviews Enforce standards and best practices Participate in Agile SDLC   Skills: C# experience developing custom .Net applications (ASP.NET, MVC.NET, .NET Core) Required 6 Years Web application development experience and fluency with JavaScript JQuery, CSS, Bootstrap and HTML5 Required 5 Years Experience with ADO.Net and Entity Frameworks Required 5 Years Experience with Visual studio or VSCode Required 7 Years Experience with Oracle database Required 2 Years Experience with developing REST services and OData Services Required 2 Years Experience with Design Patterns and using MVC framework, Dependency Injection Required 5 Years Experience using Blazor framework to develop web apps with Blazor Server or Blazor WASM Highly desired 1 Years Experience with database development using SQL Server Highly desired 2 Years Experience with Agile SDLC best practices Highly desired 1 Years Experience working with TFS for purposes of source control and DevOps Highly desired 1 Years Experience with Automated Builds using Microsoft Team Foundation Server Highly desired 2 Years Experience with SSRS / SSAS / SSIS Nice to have 1 Years

Project Manager

Harrisburg, PA
Contract
Job 25627: Project Manager The position will serve the State Employees Retirement System (SERS) as one of up to three agency-level Project Managers, responsible for managing the implementation of various projects, simultaneously, some of which are part of the agency’s Strategic Plan. Additionally, this position will provide project management guidance and assistance to SERS internal resources who are managing projects. Description: Each Project Manager will develop and assist others in the development of projects plans and management of agency projects from initiation through to completion ensuring adherence to the project schedule and satisfaction of all business, technical and quality requirements. The incumbent requires a strong personality to manage cross-functional program area staff in the successful delivery of projects. The position reports directly to and receives direction from SERS Deputy Executive Director for Administration. The position requires in-depth knowledge of project management methodologies (EPMM, PMP, PMBoK, etc.) and the ability to manage multiple projects at the same time, including those projects, for which the position is assigned as the lead Project Manager and those projects which the position is assigned to assist other Project Managers in the management of. Duties: Coordinates agency initiatives across business areas, with other commonwealth agencies, and with other contracted vendors as appropriate. Develops project plans and timelines to support efforts and assist in the smooth and thorough execution of projects. Coordinates, with other Project Managers and Heads of agency departments, in the allocation of personnel to ensure proper apportionment consistent with priorities and deadlines. Provides guidance and assistance to others as they develop project plans. Provides guidance and assistance to others as they manage projects. Provides assistance to other Project Managers on those projects which the position is assigned to assist in the management of. Ensures changes to project estimates are documented and agreed to by the client agency department. Manages and tracks project progress against the project plan to ensure project is on schedule and takes corrective action if it is behind schedule. Notifies and keeps project staff informed of project timelines, milestones, phases, work request target dates, and approved executable work package. Communicates to project team members how their work relates to and helps to achieve project objectives. Ensures adherence to project scope and documents changes. Identifies risks, prepares risk mitigation plans, and executes contingency actions. Identifies constraints that may impede or prevent projects from being completed on time and escalate issues as necessary. Builds and maintains relationships and communicates with client agency departments. Develops, documents, and reports on all required project management metrics. Prepares status reports for project team, program managers, stakeholders, and the agency senior leadership team. Plans, organizes, prioritizes, and manages multiple work efforts across multiple teams and at times across multiple projects. Schedules or monitors project status reviews. Manages scope of the project and gains agreement and approval of any scope changes according to established procedure. Serves as primary point-of-contact for all project related issues and resolution of issues for projects the position is assigned as the lead Project Manager. Resolves conflicts with sensitivity and tact. Thinks critically and innovatively in delivering solutions to problems and obstacles. Develops and facilitates achievement of program service commitments and performance metrics. Ensures that all tasks add value and support the strategic direction of the agency.   Skills: Ability to implement and manage project management methodologies for information technology projects. Required 5-7 years of practical project management experience over comparably sized application development projects. Required 5 Years Demonstrated strong communication skills and demonstrated skills in managing multiple projects at one time. Required Knowledge of the principles and methodologies of business process reengineering Required Ability to work and communicate with a wide range of people - peers, vendors, management and others Required Ability to display professional, positive, and approachable attitude/demeanor and discretion Required Ability to manage own time effectively given priorities from manager Required

Healthcare Business Analyst

Raleigh, NC
Contract
Job 25622: Business Analyst The purpose of this position is to ensure reliable and accurate analysis of data to facilitate the NC HIEAs staff’s ability to develop and implement projects to achieve established programmatic goals and objectives. Using public health knowledge and analytic expertise, activities of this position include day to day operations around ensuring NC HealthConnex data is in a usable format; conducting queries for NC HIEAs staffs and providing guidance around formats and methodology for ad hoc routine reporting; analyzing reports and providing analytic support to NC HIEA team members; as well as working with health care providers to improve quality of the data submissions. This position will report directly to the Assistant Director. The Candidate shall: Assist in defining data quality guidelines and processes. Monitor processes and tools used to improve data quality. Complete UAT tickets, as defined in the NC HIEA User Acceptance Testing Procedure document. Monitor data quality dashboard. Respond to reported data quality issues. Work with participants and vendors to improve data quality. Participate in data analyst, project, staff, and other meetings. Reports project progress and results to staff as needed.   Knowledge, Skills, Abilities: Experience with analyzing and documenting processes and requirement specifications and developing clinical workflows Understanding of general IT architectural principles, technical designs, and specifications Excellent verbal and written communication skills including the ability to interact and communicate effectively with non-technical clients Ability to think analytically and problem solve Subject matter expert (SME) level of knowledge working with clinical data, EHRs, HL7 v2 and C-CDA messages Knowledge of statistics, SAS, SQL, and clinical information systems Knowledge of HIPAA and health care regulatory compliance as they relate to Electronic Health Record (EHR)/Electronic Medical Record (EMR) systems and Health Information Exchange (HIE). Experience with Microsoft Office Tools, including Microsoft Project, Visio, Excel, and PowerPoint.   Preferences: Understand clinical data and data flow within Intersystems HealthShare and the associated systems Knowledge of relational databases and business enterprise systems Experience developing training materials or end user reports with regard to clinical data and clinical system workflows Health information management training or certification Skills: Experience with analyzing and documenting processes and requirement specifications and developing clinical workflows Required 3 Years Understanding of general IT architectural principles, technical designs, and specifications Required 3 Years Excellent verbal and written communication skills including the ability to interact and communicate effectively with non-technical clients Required 3 Years Ability to think analytically and problem solve Required 3 Years Subject matter expert (SME) level of knowledge working with clinical data, EHRs, HL7 v2 and C-CDA messages Required 3 Years Knowledge of statistics, SAS, SQL, and clinical information systems Required 3 Years Knowledge of HIPAA and health care regulatory compliance as they relate to EHR/EMR systems and HIE. Required 3 Years Experience with Microsoft Office Tools, including Microsoft Project, Visio, Excel, and PowerPoint. Required 3 Years Understand clinical data and data flow within Intersystems HealthShare and the associated systems Required 3 Years Knowledge of relational databases and business enterprise systems Required 3 Years Experience developing training materials or end user reports with regard to clinical data and clinical system workflows Required 3 Years Health information management training or certification Required 3 Years

IT Project Financial Analyst

Raleigh, NC
Contract
Job 25616: IT Project Financial Analyst   The IT Project Financial Analyst (PFA) will be responsible bringing together project planning, budgeting, accounting, financial reporting, internal control, auditing, procurement, disbursement and the physical performance of MES projects with the aim of providing the data analysis required to manage project resources properly and achieve the objectives of the entire portfolio.   The PFA is accountable for ensuring IT Project Managers are controlling the financial activities and utilization of funds in a consistent manner. Expertise in gathering, analyzing, and documenting financial information and business processes is required. This role plays a vital role in conducting analysis of the project environments to identify and estimate financial needs. The PFA leads the finance management and cost allocation plan for the portfolio. The PFA directly tracks the status of project budget and financial resources to ensure they are on-course and on-schedule in meeting project objectives and performance targets. Knowledge and expertise of IT Project Management processes and business analysis is key to the success of this role. This role requires an excellent balance of financial expertise, project management expertise, organization skills, as well as the ability to set schedules and drive team member performance.     The following are additional duties relevant to this role:   Collaborate with Program Managers and meet consistently with IT Project Managers to assess financial status of all projects within the portfolio Lead Financial forecasting and financial budgeting data gathering and documenting the IT Project Financial plan Perform pre-contract support, including vendor pre-qualification (RFI and IFB, RFP, and RFQ) Directly interface with Change Management and Vendor Management teams to ensure project changes are accounted for in the budget process Monitor and adding new subcontractors, consultants, and vendors within the program. Track and report on the status of agreements to ensure that subcontracts and vendor agreements are executed in a timely manner. Responsible for financial reports for internal and external stakeholders. Monthly review and oversight to ensure all expenses align with project implementation and cost schedules. Development and management of the tracking system and use of charge codes to monitor the expiration of funds from state and federal agencies Develop and maintain Standard Operating Procedures (SOPs) for finance and budget activities, reconciliation monthly and year end closing Build out analytics and reporting capabilities (Project Scorecards) Develop goals and metrics for measuring and managing project financial performance Evaluate vendor documents to determine acceptability based on business unit needs and Federal/State standards Participate in IT Project team preparation and involvement in regulatory examinations   Skills: Extensive Knowledge of Project Management principles and best practices Highly desired 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years Proficient use of Microsoft Project, Word, Excel, Visio, PowerPoint, Access, and Adobe software Highly desired 7 Years Extensive knowledge of Business Analysis BA principles and best practices Required 7 Years Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years Ability to read, analyze and interpret financial report and/or legal documents. Required 7 Years Strong organizational, problem solving, and planning skills with the ability to set priorities Required 7 Years Superior quantitative, analytical, and data presentation skills Required 7 Years Previous experience in Planning, Allocation, Monitoring, Controlling cost in coordination within a large complex portfolio Required 7 Years Previous experience with process optimization and efficiency enhancements Required 7 Years Extensive Knowledge of Budget Management principles and best practices Required 7 Years

Program Manager

Harrisburg, PA
Contract
Job 25612: Program Manager   The Program Manager directs, controls, administers, and regulates an enhancement or development program. The Program Manager is the individual ultimately responsible to the agency. The Program Managers primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements.   Responsibilities: Provide Business Analysis work to refine current requirements Provide full range Change management duties to ensure project stays within scope to avoid additional costs Work with business and vendor to develop Change Requests if project scope goes beyond current specifications Knowledge of how OpenText AppWorks, Content Server and iHub is a plus but not required   Standard Role Description: Manages, coordinates, and establishes priorities for complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments in the company, such as distribution, finance, and manufacturing. Designs project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Accountable for activities with excess delivery cycles of 8 to 12 months. Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders. Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders. Builds and maintains relationships with key stakeholders and customer representatives. Directs work planning and scheduling design work. Manages and tracks the program progress against the program plan. Serves as the primary point of contact for all program-related issues and resolution of issues. Coordinates and present proposals to agencies as necessary. Identifies and manages program risk and develops risk mitigation strategies, track to closure. Ensures team leads adjust and revise estimates when necessary. Anticipates issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinates the establishment of program standards and program specific procedures with team leads. Responsible for project compliance with standards and procedures. Responsible for the capturing and reporting of required program management metrics. Responsible for tailoring and baseline of all program templates. Develops and facilitates achievement of program service commitments and performance metrics. Ensures that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies. Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Communicates effectively with customers and software / hardware suppliers supporting the State as appropriate. Identifies and tracks issues. Balances workload with program members capacity. Communicates to team members how their work assignments relate to and help achieve program objectives. Plans program specific training and orientation needs. Responsible for the development of estimates for the enhancement or development effort in planning, analysis, design, construction, testing, and implementation. Accountable for delivery of all work tasks identified in the program plan. Responsible for the capture and reporting of required program management metrics. Adjusts and revises estimates when necessary. Ensures all changes to scope follow processes and are documented. Ensures new estimates are approved by the client and agreed upon. Adjusts and revises estimates when necessary. Manages and tracks the program progress against the program plan. Monitors project milestones and phases to ensure the project is on schedule. Takes corrective actions if a project begins to slip its schedule. Prepares status reports on a periodic basis for program team, team leads, group leads, and program manager and appropriate stakeholders. Plans, organizes, prioritizes, and manages multiple work efforts across application teams. Develops the detailed program plan for the enhancement or development effort Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Responsible for tailoring and base line of all program templates. Accountable to schedule or monitor status reviews, peer reviews, program management inspections, and software quality assurance work product and process reviews with the appropriate designated resources. Notifies team leads of project timelines, milestones, phases, work requests target dates, and approved executable work package Communicates and works with users and client as necessary. Coordinates and presents proposals to agencies as necessary. Analyzes and distributes reports on program metrics associated with work items related to improvement measures. Ensures processes and activities are followed.   Skills: Experience with formal project management methodology (Agile) Required 8 Years 4 year college degree or equivalent technical study Highly desired BA experience Highly desired 5 Years OpenText Experience Highly desired 1 Years

Network/Telecom Specialist

Raleigh, NC
Contract
Job 25610: Network Specialist   Description (including, but not limited to): Responsibility for working with site contact and service providers for the turn-up and testing of data citcuits Specialization in Local Area Networks (LANs)/Wide Area Networks (WANs), TCP/IP, virtual machines, and/or server/network infrastructure Responsibility for installation and configuration of network routers and switches Responsibility for installation of cable, wiring and related equipment for telephony and data interfaces and systems with communications functions Responsibility for performance of implementation testing per AOC provided technical documentation   Requirements: 95% travel with most being overnight stays, all within the state of NC (reimbursed) 75% of work performed after 5:00pm M-F and on weekends Ability to travel using your own reliable vehicle with $0.54 per mile reimbursement Ability to lift up to 20 pounds with sustained carry for 5 minutes Ability to work beyond 40 hours in a week   Expected Skills: Able to work without assistance; have technologically relevant education; have deep Cisco experience.   Skills Cisco Required 3 Years IP/Networking Required 3 Years Cabling Cross-connects Required 3 Years Data Circuit Turn-up/Testing Required 3 Years

Agile Project Manager

Research Triangle Park, NC
Contract
Job 25609: Agile Project Manager   Our client requires the assistance of a contract resource to serve as an Agile Project Manager for the North Carolina NCFAST Program to support the development and implementation of North Carolina Families Accessing Services through Technology (NC FAST) case management projects. This Agile Project Manager must be very well organized and able to manage multiple technical, business, test and training teams. The Project Manager is responsible for managing project timelines, resources, quality and risk, including milestone planning and status reporting, change requests, and other project administration activities.   Project duties include: Serving as an IT management liaison to the business client(s). Leading and performing hands-on analysis of the business and technical environments Supervising implementation activities. Ensuring that project plans and schedules are established and maintained. Ensuring that deliverables are completed timely and accurately.   Duties also include: Conducting formal presentations. Coordinating with all project stakeholders. Ensuring that appropriate project controls are instituted.   The position requires a strong blend of Project Management business analysis and technical experience and the ability to work well in a team environment, as well as skills to facilitate communication, planning, problem solving, personal development and decisiveness.   Skills: Ability to facilitate communication and creative project kick-off, lessons learned, project updates, and the integration of work from multiple teams Required 7 Years Experience with Agile and other structured methodologies (i.e., Kanban, Scrum, Iterative). Required 7 Years Experience with Project Management tools, including MS Project, JIRA, and SharePoint. Required 7 Years Expertise in using MS Excel, MS Word, and MS PowerPoint. Required 7 Years Experience in ensuring documentation of all project-related assets is up to date and accessible for team members Required 7 Years Experience in managing and escalating resource concerns and project risks to appropriate stakeholders including solution options for consideration Required 7 Years Demonstrated experience using analytical and creative problem-solving skills. Required 7 Years Demonstrated strength in problem identification and resolution. Highly desired 7 Years Ability to work on multiple priorities and/or projects simultaneously without impact to quality of work. Highly desired 7 Years Experience with software end-user change management strategy and execution. Highly desired 5 Years Strong risks and business impact analysis and reporting skills. Highly desired 7 Years Demonstrated strength in problem definition and resolution. Highly desired 7 Years Project Management (PMP) Certification. Highly desired

Sr. BI Reports Developer

Harrisburg, PA
Contract
Job 25608: Sr. BI Reports Developer   The selected candidate will be responsible for creating and managing Business Intelligence (BI) reports utilizing the Microsoft Power-BI platform for the Enterprise Information Security Office (EISO). These reports are intended to provide executive leadership with key performance indictors on our cybersecurity programs and initiatives. The data on which these reports are based is taken from a variety of sources including both structured and unstructured data. Currently these reports are manually generated and updated. In addition to refining the existing reports and the creation of possible new ones, the selected candidate will work with the staff responsible for these data and endeavor to streamline and automate the data collection and generation of these reports. The selected candidate will normally work in Harrisburg, PA, at 5 Technology Park. For the duration of the COVID-19 pandemic emergency, however, the selected candidate is required to telework. Duties: The selected candidate will: Maintain the EISO Power-BI which is hosted in Microsoft Azure Provide updates to the service to automate data collection and report generation, working with the data owners as directed by EISO staff Work with EISO staff to consider and implement new reports Work with EISO staff to consider and implement new management dashboards   Skill sets: The selected candidate will be proficient in: Power-BI Maintain the application as needed Update existing reports and dashboards Create new reports and dashboards Integrate both structured and unstructured data as the foundation of reports, automating the process as possible Microsoft Office - for data collection and progress reporting Word Excel PowerPoint Working knowledge of SIEM and EGRC applications   Skills POWER BI - Maintain the application as needed Required POWER BI - Update existing reports and dashboards Required POWER BI - Create new reports and dashboards Required POWER BI - Integrate both structured and unstructured data as the foundation of reports, automating the process as possible Required Microsoft Office - for data collection and progress reporting – Word, Excel. PowerPoint Required Working knowledge of SIEM and EGRC applications Required

Senior Project Manager

Research Triangle Park, NC
Contract
Job 25605: Senior Project Manager   Our client seeks a contractor resource for the NC FAST (Families Accessing Services through Technology). This position will serve as the Senior Project Manager responsible for providing senior level project management and technical leadership for NC FAST Development Projects. Responsibilities include but are not limited to: Authoring all project management artifacts following the practices and guidelines from the PMIs PMBOK. Developing the detailed project budget, monitoring expenditures, developing and maintaining all required State CIO project documentation. Serving as an IT management liaison to the business client, leading and performing hands-on analysis of the business and technical environments, supervising implementation activities, ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately, supervising staff (State and contractual staff), conducting formal presentations, coordinating with all project stakeholders, ensure that appropriate project controls are instituted, and developing Federally required documents, procurement documents and status documents.   Skills Practical experience in: information technology staff supervision, project management related to information systems efforts. Required 5 Years Development of business/functional requirements, RFIs, RFPs, Federal level reporting documentation and systems analysis. Required 5 Years Information technology experience related to Project Management, systems development and the implementation of purchased solutions/services. Required 5 Years Understanding of the core functionality and the associated business processes of a Social Services organization. Highly desired 5 Years Project Management (PMP) Certification. Required Experience in business planning, human services program management, project management, and experience in multi-platform environments. Highly desired 5 Years Working knowledge of Curam Software. Highly desired 5 Years Experience in managing projects in NC FAST. Highly desired 4 Years Agile Certification Highly desired Experience with Medicaid policy Highly desired

Sr. Data Analyst

Raleigh, NC
Contract
Job 25599: Sr. Data Analyst   This position is a part of the client’s Data Office, which is responsible for enabling them to function as a data-driven organization, basing decisions and policies on reliable, well characterized data that is easy to access and query. The Data Office is accountable for overall data strategy, quality, integrity, security, and governance across  programs including but not limited to Medicaid, WIC, Human Services, Public Health, Food stamps, etc. A significant area of focus is the data strategy for North Carolina Medicaid Transformation in the transition from fee for service to a managed care model. The Data Office is also responsible for overseeing the creation of a Data Hub, allowing user-friendly, metadata-based access to integrated information from across the Department. Summary The Data Analyst position reports to the Data Office Director and uses a diverse set of technical, analytic and communication skills to enable data-driven understanding of the client’s programs to evaluate and inform policy. Data Analysis Coordinates project design, planning, statistical analysis, evaluation, and reporting, and applies advanced statistical methods to health and human services related eligibility, medical utilization, expenditure, and outcomes data. Responds to ad hoc data requests. Coordination and communication This position communicates across divisions to develop requirements and use case, works closely with Information Technology to define and develop the data systems necessary to fulfill the functions of the Data Office. Provides consultation and assistance to internal staff and other client’s agencies in developing methods and strategies for more effective reporting of data and analyses. Data Management and Governance Defines requirements for development/modification of agency interface files and APIs and tests for accuracy, reliability, and validity; Ensures data integrity and provenance; Defines and documents business rules for data validation; Works with interdisciplinary teams to research and correct data issues. This position also requires the ability to learn and apply new technology, work both independently and in a team environment, and collaborate with all levels of staff within client’s to satisfy business needs.   Education/Experience A minimum of four years college level education or graduation from an accredited college or university in computer science, statistics, informatics, or related field. Master’s degree or higher preferred. Five or more years work experience with data wrangling and analysis. Work experience with collection, analyses, and/or dissemination of health and/or human services data is preferred.   Skills: Knowledge of scientific research methods, statistical techniques, mathematics, and their application to research analysis. Required Experience using SAS, R, Python, or other statistical software. Required 3 Years Experience Tableau and/or SAS Visual Analytics (VA) Desired Experience using SQL and hands-on experience in file transfer methodologies and different file types and layouts such as csv, txt, XML etc. Desired Knowledge of medical record system, clinical coding practice, or Medicaid claims data. Desired Ability to develop and interpret graphical and tabular presentation of data. Required

Customer Account Specialist I

Richmond, VA
Contract
Job 25596: Duration: 1-year Contract (Potential of full time hire) Hours: 8/hr per day There will be a 3 step training program provided: 6-9 Months Looking for a long term resource that wants to progress in their career. Description: This position is for an Inbound Contact Center. They will be required to aid customers with technical assistance, payment, commercial calls, etc. While participating in the Customer Account Management development program, and through practical field experiences, this role utilizes limited electric distribution knowledge and business skills to provide premier service to the company's residential customers.   Demonstrates excellent customer service skills and represents as the central point of contact for basic to complex residential inquiries, such as high bill inquiries. Coordinates, integrates and manages company processes on customers' behalf. With necessary guidance and direction of senior colleagues and management, supports, manages and advises customers on electric service attributes including desired service characteristics, equipment, rate application, associated programs and costs. Provides improved electric service reliability by responding to customer operational needs. Coordinates available company support/assistance to resolve customer inquiries. Performs billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receives guidance and direction as necessary. Provides detailed explanation/applications of electric rates to customers. Provides assistance in resolving electric power quality deficiencies. Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage. Perform other duties as requested or assigned. Top 3 Required Skills (experience, abilities) 1) Must have customer-facing experience (in person or phone): 2 years or more 2) Must have strong computer skills (Microsoft office, video conferencing, etc.) 3) Must have STRONG interpersonal communication skills with customers, supervisors, peers. 4) Must be able to multi-task between activities and screens during customer interactions. Ideal Background: Ordering Centers, Servers, Sales Associates, Collection Agency Representatives, etc. Nice to Haves: Bi-lingual is wonderful, but not required. Experience working with the public where the customer experience. Preferred Education Level: Associates degree or higher

Customer Account Specialist I

Norfolk, VA
Contract
Job 25595: Duration: 1-year Contract (Potential of full time hire) Hours: 8/hrs per day M-F  There will be a 3 step training program provided: 6-9 Months Looking for a long term resource that wants to progress in their career.   Description: This position is for an Inbound Contact Center. They will be required to aid customers with technical assistance, payment, commercial calls, etc. While participating in the Customer Account Management development program, and through practical field experiences, this role utilizes limited electric distribution knowledge and business skills to provide premier service to the company's residential customers.   Demonstrates excellent customer service skills and represents as the central point of contact for basic to complex residential inquiries, such as high bill inquiries. Coordinates, integrates and manages company processes on customers' behalf. With necessary guidance and direction of senior colleagues and management, supports, manages and advises customers on electric service attributes including desired service characteristics, equipment, rate application, associated programs and costs. Provides improved electric service reliability by responding to customer operational needs. Coordinates available company support/assistance to resolve customer inquiries. Performs billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receives guidance and direction as necessary. Provides detailed explanation/applications of electric rates to customers. Provides assistance in resolving electric power quality deficiencies. Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage. Perform other duties as requested or assigned. Top 3 Required Skills (experience, abilities) 1) Must have customer-facing experience (in person or phone): 2 years or more 2) Must have strong computer skills (Microsoft office, video conferencing, etc.) 3) Must have STRONG interpersonal communication skills with customers, supervisors, peers. 4) Must be able to multi-task between activities and screens during customer interactions. Ideal Background: Ordering Centers, Servers, Sales Associates, Collection Agency Representatives, etc. Nice to Haves: Bi-lingual is wonderful, but not required. Experience working with the public where the customer experience. Preferred Education Level: Associates degree or higher

EHR Integration Specialist

Raleigh, NC
Contract
Job 25593: EHR Implementation Specialist The Electronic Health Record (EHR) Integration Specialist participates in all phases of connecting EHR systems to NC HealthConnex with a primary focus on supporting health care providers with their technical implementation to the states health information exchange. The EHR Integration Specialist collaborates with the NC HIEA, technical partner, participants and their EHR vendors. The EHR Integration Specialist assists in the acquisition of integration and interface requirements, the design of data mapping and transformations, and the evaluation of the EHR interface to meet or exceed data quality requirements. The EHR Integration specialist will serve as a business relationship specialist between the HIEA and health care providers providing EHR IT knowledge and support to clearly convey information with this community of stakeholders. Duties and Responsibilities: Provides individual support to designated health care providers to educate on the technical requirements for connectivity to the state-designated HIE Collaborates with NC HIEA outreach and provider relations team, SAS, Participants, and EHR vendors to integrate clinical data feeds into the defined Data Targets Ensures data feeds meet Data Quality requirements Analyzes problems of low to medium complexity related to integrated systems. Creates and maintains documentation, issue tickets, etc. in accordance with defined standards Coordinates with project team members Makes recommendations for improvement of operations or processes   Education: Minimum Education and Experience Bachelors degree in Business Administration, Computer Science or any related field from an appropriately accredited institution and three years of experience in business consultation or business relationship development in an information technology environment; or an equivalent combination of education and experience.   ***Special Requirement for Employment*** This position is subject to NC Administrative Code 14B NCAC 18A.0401 which requires: o US citizenship o Shall be at least 18 years of age o Subject to fingerprint background verification   Skill Name Required/Desired Amount of Experience Experience managing customer relationships in the health IT organization Required 3 Years Experience with HL7 V.2 messages and Continuity of Care Documents (CCD) Required 3 Years Knowledge of interfacing with various apps, management information systems, data structures, systems analysis and design, and programming languages Required 3 Years Knowledge of HIPAA and health care regulatory compliance as they relate to EHR/EMR systems and HIE Required 3 Years Experience with Microsoft Office Tools, including Microsoft Project, Visio, Excel and PowerPoint. Required 3 Years Demonstrated skills as an effective negotiator and conflict resolution in stressful situations. Required 3 Years Ability to communicate with cross-functional teams and all levels of an organization, including IT executives, business managers and other tech staff Required 3 Years Knowledge of commercial integration engines Required 3 Years Demonstrated knowledge of the Systems Development Life Cycle Required 3 Years Experience with one or more programming or query languages Required 3 Years Mirth interface engine experience Highly desired 3 Years Interface specialist in the health Information technology field; or an equivalent combination of training and experience Highly desired 3 Years Knowledge and experience with healthcare data Highly desired 3 Years  

Business Analyst/Technical Writer

Raleigh, NC
Contract
Job 25587: Business Analyst/Tech Writer   Our client is seeking a Senior Business Analyst/Tech Writer to develop documentation regarding various Departmental Information Technology systems. This documentation will support a wide range of objectives that include user guides, CMS certification, enterprise architecture and RFPs for procurement. While some of this documentation will be highly technical, most of the documentation must be written for consumption by both technical and non-technical audiences. A key function of this role will be the collection of technical specifications that must consolidated into cohesive documentation that is both accurate and easy to understand. Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Responsibilities: Collect documentation requirements from business and technical staff. Collaborate with technical staff to consolidate and interpret technical information. Plan, design, research, write and edit a range of documents including; user guides, manuals, statements of work, training materials, policies, proposals, etc. Edit written documentation from other IT staff to create unified and consistent documentation. Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation. Coordinate and meet with various teams to support the gathering, analysis and finalization of information that will be used for associated documentation.   Skills: Experience working in a fast-paced (preferably Agile) IT environment Highly desired 7 Years Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel Required 7 Years Experience documenting communications, minutes, agendas, and presentations for stakeholder groups Required 7 Years Experience documenting system documentation, requirements, and release notes Required 7 Years Experience documenting status reports, standard operating procedures (SOP), policies and procedures, CMS documentation related to MMIS Certification Required 7 Years Jira Highly desired 3 Years SharePoint Required 7 Years Visio Highly desired 3 Years Experience with Agile/SCRUM development methodology Highly desired 3 Years State Government experience Highly desired 7 Years Excellent communication skills, both verbal and written Required 7 Years

Service Level Management (SLM) Process Owner

Raleigh, NC
Contract
Job 25580: Service Level Management Process Owner:   Our client’s IT Service Excellence (ITSE) Team is seeking an organized and self-directed Service Level Management (SLM) Process Owner with extensive experience in IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL) framework.   The SLM Process Owner will assist with ITSE Team in the establishment, documentation, and maintenance of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Service Maturity Assessments (SMAs), and Service Transition Readiness Assessment Checklist (STRAC). This position is contract based and the term is three months with the intent to renew and the hours may be flexible within a standard business day. The position is in the Raleigh, North Carolina area. Core Job Functions Oversee and manage the documentation of SLAs and OLAs for DIT Services Ensure that requirements to the ServiceNow platform support the documented SLAs and OLAs Develop requirements for SLA and OLA dashboards and schedule performance reviews with key stakeholders Oversee and manage the documentation of SMAs for over 20 production DIT Services across eight (8) ITIL process domains and 100 evaluation criteria Aggregate and evaluate SMA data for each service across the enterprise. Create a schedule for and conduct the review of SMAs with the Executive Management team and ensure that priorities for service improvement initiatives are documented and tracked Drive all processes and documentation forward with Continual Service Improvement Strong communication and collaboration skills Perform other related duties as assigned   CMDB Manager Requirements and Qualifications Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle Able to work both independently as well as collaboratively with minimal supervision Ability to manage and prioritize multiple assignments Position requires interpersonal skills project management, business and systems analysis, process management and re-engineering Excellent written and verbal communication skills Strong Understanding of ServiceNow ITSM platform Strong knowledge of Service Level Agreements and Operational Level Agreements Experienced with Visio and process mapping methodologies Experienced with the process maturity assessments   License(s) & Certifications Bachelors degree or higher in Computer Science/ Information Technology or related and relevant experience ITIL V3 Foundations Certification or higher   Skills Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle Required 5 Years Strong Understanding of ServiceNow ITSM platform Required 5 Years Strong knowledge of Service Level Agreements and Operational Level Agreements Required 5 Years Experienced with Visio and process mapping methodologies Required 5 Years Experienced with the process maturity assessments Required 5 Years ITIL V3 Foundations Certification or higher Required

Electric Distribution Design Associate

Petersburg, VA
Contract
Job 25578: Electric Distribution Design Associate   The knowledge, skills, abilities and education required for entry into this job include the following: Knowledge: Strong computer skills including MicroSoft Office. Working knowledge of Auto CAD   Skills: Excellent written, verbal and interpersonal communication; time management and organization; math and technical aptitude   Abilities: Effectively interact with customers; teaming; detail oriented; managing a high volume of work Physical attributes required to perform essential functions of the job - walking, climbing, stooping, bending and prolonged standing   Preferred qualifications: Customer service; construction management; utility experience; drafting; technical design; general electricity; retail experience; construction experience; homebuilding experience. This is a customer facing position where frequent, clear and concise communication is critical for success.   Top Skills AutoCAD (huge plus) Communication, liaison with various groups, interacting with customers. Computer skills (Microsoft Office Suite) 3+ years of professional experience in relatable field. Candidates with relatable industry or similar title strongly preferred.   Additional Info: Proven experience supporting customers via phone and email. Nice to have AutoCAD (not required), industry experience in utilities and construction preferred. Local candidates only. Will work remotely until office work opened back up. Not a true designer role more design support role as an associate. Will field calls from customers and distribute to designers. Run with connects as houses are built.

Server Service Lead

Chester, VA
Contract
Job 25557: Server Service Delivery Manager The Service Delivery Manager- server & storage: functions as the business owner for delivery of server and storage computing strategies, process and programs. Serves as the subject matter expert for defining the server & storage services portfolio. Other services such as Disaster Recovery or datacenter facility oversight may be assigned. Participates in the IT leadership and relationship management discussion about the shape and contents of this portfolio. QUALIFICATIONS Extensive knowledge and experience with server and storage services technologies, standards and practices Ability to oversee the server and storage services lifecycle from strategic planning to operations and financials. Industry expertise required to specify business requirements for current & future services. Ability to perform server and storage technology and operational assessments to manage portfolio. Excellent technical awareness and understanding of technology and process for managing server and storage services including applications in use. Understands business priorities and the business criticality of the computing platforms and applications. Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment. Proven ability to manage delivery of services to negotiated Service Level Agreements (internal and external) Skilled in oral and written communication as it pertains to interpreting technical information and business needs. Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems. Proven ability to manage projects using project management methodology, interpret complex information and provide informed analyses. Understanding of outsourcing contracts and the service delivery management implications. Experienced in creating and managing budgets and managing complex technical operational environments. Preferences: B.S. degree in Computer Information Systems or demonstrated equivalent (education and/or equivalent work experience); experience in State/Agency and a thorough understanding of IT Infrastructure support model is a plus. PMP certification desirable. ITIL Foundations certification desirable. REQUIRED SKILLS Extensive knowledge and experience with server and storage services technologies, standards and practices Required 5 Years Ability to oversee the server and storage services lifecycle from strategic planning to operations and financials. Required 5 Years Ability to perform server and storage technology and operational assessments to manage portfolio. Required 5 Years Understands business priorities and the business criticality of the computing platforms and applications Required 5 Years Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment Required 5 Years Proven ability to manage projects using project management methodology, interpret complex information and provide informed analyses. Required 5 Years Experienced in creating and managing budgets and managing complex technical operational environments Required 5 Years Experience in State/Agency and a thorough understanding of IT Infrastructure support model Highly desired           1 Years PMP certification desirable Highly desired 1 Years ITIL Foundations certification desirable. Highly desired 1 Years  

Data Warehouse Architect

Chesterfield, VA
Contract
Job 25551:   Data Warehouse Architect Responsibilities: Perform Sql Server package creation and maintenance using Azure tools and standard processes. Candidate will be expected to create Sql Server packages and stored procedures that will consume and create data in Azure Sql databases. These packages and stored procedures will be called by Azure Data Factory. There may also be some work required to create or support packages on local servers as well. Candidate will be creating data pipelines that support data vaults and data marts, and will be expected to code processes according to our standards. Experience working with Data Vaults is preferred but not strictly required. Candidate will need to be experienced with Sql Server package development for both Azure and local Sql Server environments. Candidate will need to be self motivated, independent, and willing to work flexible hours. Candidate will be expected to work from home and therefore required to have a dependable high speed internet connection.   Skills: Sql Server SSIS Package construction and support Required 3 Years Sql Server Database working knowledge Required 3 Years Azure database Required 1 Years Azure Data Factory Required 1 Years Relational Database coding experience Required 3 Years

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