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Business Performance Analyst

Richmond, VA
Contract
Job 24455: Business Performance Analyst Our client is seeking a Business Performance Analyst. Description: Strong planning, organizational, and project management skills with the ability to facilitate and/or work on multiple project teams simultaneously. Ability to exercise independent judgment and decision-making. Effective analytical skills. Strong computer skills. Experience in Power BI strongly preferred. Excellent oral and written communication skills. Responsibilities: Prepare, analyze, and present financial case studies for a business process. Define and develop performance metrics; analyze and recommend data collection process improvements; and ensure data integrity as it relates to reporting and analytics. Identify and implement better work and business processes. Develop cost/allocation, cost/benefit programs and models to support the development of business strategies. Develop programs and implement automated methods and systems to track workflow and performance efficiencies using a variety of systems including SharePoint and Power BI. Perform varied analyses of an economic, business, and engineering nature. Skills Excel 7.0 - Advanced MS Excel skills required SAP SharePoint - Advanced knowlege required. Sharepoint Designer and customer workflow design skills strongly preferred Cognos Require strong attention to detail, experience with data quality and analysis as well at PowerPoint presentations.

Associate LAN Administrator

Fishersville, VA
Contract
Job 24454: Associate LAN Administrator Our client is seeking an Associate LAN Administrator. Responsibilities: Under direct and immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. Description: Knowledge of software applications and hardware is desired. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Technical: Has the ability to translate that knowledge gained by education and/or experience into benefits for the customer. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.    

Associate LAN Administrator

Surry, VA
Contract
Job 24453: Associate LAN Administrator Our client is seeking an Associate LAN Administrator. Responsibilities: Under direct and immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. Description: Knowledge of software applications and hardware is desired. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Technical: Has the ability to translate that knowledge gained by education and/or experience into benefits for the customer. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.

IT Procurement Analyst

Richmond, VA
Contract
Job 24452: IT Procurement Analyst Our client is seeking an IT Procurement Analyst. Purpose of position: Develops and executes enterprise sourcing strategies for IT solutions, services and goods. Assists customers in identifying how to solve IT business problems, and facilitates the process of procuring, evaluating, negotiating and selecting solutions that provide the best value to the client. DAY TO DAY This includes leading customers in the development of request for proposal documents, leading teams in evaluating supplier proposals, negotiating complex contracts with suppliers, and managing resulting contract relationships. Incumbent will lead in the planning and development of acquisition strategies and requirements, ensure clarity and agreement to scope and objective by all parties, enter all relevant sourcing and contractual documents into our contract management application, and eVA, as required; provide assistance to stakeholders in the use of contracts; complete contract renewals as necessary; and will work with customers to build appropriate teams to support processes. Skills Perform contract analysis for compliance, adherence to scope, price reasonableness, contractual obligations, etc. Required 4 Years Conduct formal solicitations (RFP's, IFB's, etc.) from cradle to grave Required 2 Years Conduct, analyze and document market research for assigned efforts Required 2 Years Conduct and manage sourcing engagements, including the development of highly complex IT-related RFP's Required 2 Years Develop and execute formal negotiation plans that include, but are not limited to, complex intellectual property rights Required 2 Years Does your candidate have exp Utilizing eVA (or similar tool) to conduct sourcing, solicitation, and market research. Required 2 Years Experience with entering purchase requisitions into eVA or similar tool Required 2 Years review and approve purchase requisitions in eVA or similar procurement tool Required 1 Years Research existing contracts in order to answer client/customer questions related to existing contracts Required 2 Years Answer client/customer questions related to department processes and requirements Required 2 Years Independently interpret procurement law and policy Required 2 Years prior successful experience working within VA state agency procurement Highly desired 2 Years Procurement certification (i.e. VCA, VCO, CPPB, CPSM, CPSD) if possible. Highly desired 2 Years

IT Project Manager

Richmond, VA
Contract
Job 24451: IT Project Manager   Our client is seeking an IT Project Manager to assist in network infrastructure.   NETWORK INFRASTRUCTURE PROJECT MANAGER   Responsibilities: Oversees various system projects of a highly complex nature. Generally, assigned projects within an individual business unit. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project and meeting deadlines of project. Responsible for directing and monitoring the work of team members. Monitors assignments, ensuring that deadlines and budgets are met. Evaluates project progress and results. Ensures that projects meet budget goals and deadlines. An incumbent is monitored on projects' progress and results. Errors may cause significant disruption to operations or major costs. May also provide leadership to subordinate personnel and coordinate personnel activities.   Qualifications: PMP Preferred Ability to effective manage cross-functional teams Project management skills such as: planning, scheduling, coaching, resource identification, budgeting are necessary Excellent verbal and written communication skills Proficient in the use of software tools such as the IT Project/Work database, MS Office, MS Project and SAP Other computer-related experience desired.  

Sr. .NET Developer

Glen Allen, VA
Contract
Job 24450: Senior .NET Developer   Our client is seeking an experienced and senior-level .NET developer.   Duties/Responsibilities Design, develop, test, deploy, and support .NET and related applications on-premise and in the cloud. Strong experience in configuring and maintaining .NET Dev/Prod environments and associated technologies. Expertise in migrating .NET based solutions from older versions to newer on-premise and cloud environments is a must. Candidate is expected to have in-depth knowledge of all listed technologies below, and be able to work independently on them as soon as they start. This is a senior position that requires the candidate to have very strong solution architecture background, with the ability to work independently with the business leaders on their turf. Gather business requirements and develop related software applications. Research and evaluate technologies and products. Design and develop testing and maintenance procedures and activities. Develop and write high quality coding that meet business requirements. Create software documentation and update existing documentation. Provide production support for incidents and problems coming through ticketing system. Assist and support other team members on multiple projects. Implement best practices, standards, and procedures including quality and delivery methodologies. Ensure compliance with the documented software processes and procedures throughout the life cycle of the software products.   Knowledge/Skill Requirement 8+ years of applications development experience using .NET technologies. 5+ years of configuring and administering .NET and associated technology platforms for development and production purposes. 5+ years configuring and administering web applications in IIS 8.0 or above. Strong hands-on experience migrating .NET based solutions from older versions to newer on-premise and cloud environments. 3+ years of hands on working experience of Active Directory Federation Services (ADFS) 3.0 or greater. 3+ years of hands on configuration and maintenance experience using AppFabric and Redis Cache. 3+ years of hands on working experience with Claims based authentication. 3+ years or combined development experience with Web Services, specifically WCF, Web API and ASMX. Proficiency in Visual Studio 2015 or greater. Proficiency in Team Foundation Server (TFS) 2013 or greater. 2+ year of hands on experience working in Microsoft Azure/Office 365 cloud environment is preferred. Good working experience with end-to-end technical solution architecture is preferred. 2+ years of working experience in developing or integrating solutions using SharePoint is preferred.

Project Coordinator

Richmond, VA
Contract
Job 24449: Project Coordinator Our client is seeking a Project Coordinator. They will provide support for our client’s IT projects to include planning and scheduling meetings, logistics, project administrative support, schedule updates, project reporting and coordination. Administrative support to include project management duties, assisting in or leading process improvement projects, tracking progress, developing and implementing new processes and procedures; records and document management, project planning, development, monitoring and reporting. Skills Excellent verbal and written communication skills Excellent organizational and time management skills Expertise in MS Office Professional product suite Experience in MS SharePoint Experience as a project coordinator Experience with project planning, development, monitoring and reporting Experience developing management reports Experience working across organizational boundaries and with diverse stakeholders Skills Proven work experience as a Project Coordinator in IT or similar role Desired 2 Years Solid organizational skills, including multitasking and time-management Desired 2 Years Strong client-facing and teamwork/partnership skills Desired 2 Years Experience with retail/POS IT implementation, procedures, etc. Highly desired 2 Years Experience in MS SharePoint Required 2 Years Expertise in MS Office Professional product suite Required 2 Years

Associate LAN Administrator

Louisa, VA
Contract
Job 24448: Associate LAN Admin Our client is seeking an Associate LAN Admin. Responsibilities: Under direct and immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. Knowledge of software applications and hardware is desired. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Technical: Has the ability to translate that knowledge gained by education and/or experience into benefits for the customer. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.

IT Security Architect/Vulnerability Assessment

Chester, VA
Contract
Job 24446: IT Security Architect/Vulnerability Assessment Our client is seeking an IT Security professional with Vulnerability Assessment experience.   This position will provide technical oversight for the protection of our client’s data. Cyber security threats continue to grow in both the number of attacks as well as sophistication of attacks. Our client’s Security and Risk Management does not have a sufficient number of security architects to review systems designs to ensure that existing systems as well as systems under development meet their Security Standard. The security architect must also research emerging security threats and update the standards for security controls used to protect client systems. Unless our client hires an additional security architect, Executive Branch agencies will face project delays waiting for design reviews and may deploy systems with design flaws that would place their data at risk for theft and/or compromise of infrastructure. Requirements Comprehensive experience in industry or state; Substantial technical experience in one or more of the following: LAN/WAN networking, Systems Administration of both Windows and Linux based platforms, firewalls, IDS/IPS design and implementation, computer forensic techniques, databases, web and mail servers, and general systems design and operation; Skilled in interpreting complex information and providing informed analysis; Experience performing reviews of proposed changes & projects relative to the security of an IT environment; Comprehensive experience in the development and presentation of information security architecture policies, standards and procedures; Experience in monitoring IT environments for compliance with information security architecture policies and standards; Proficient with the Microsoft Office products (Word, Excel, PowerPoint, and Outlook; Proven ability to lead and manage teams and projects and Excellent communication and presentation skills. High School Graduate or equivalent. Skills Comprehensive experience in industry or state Required 5 Years ubstantial technical experience in one or more of the following: LAN/WAN networking, Systems Administration of both Windows and Linux based platforms, Required 5 Years firewalls, IDS/IPS design and implementation, computer forensic techniques, databases, web and mail servers, and general systems design and operation Required 5 Years Skilled in interpreting complex information and providing informed analysis Required 5 Years Experience performing reviews of proposed changes & projects relative to the security of an IT environment Required 5 Years Comprehensive experience in the development and presentation of information security architecture policies, standards and procedures; Required 5 Years Experience in monitoring IT environments for compliance with information security architecture policies and standards Required 5 Years Proficient with the Microsoft Office products (Word, Excel, PowerPoint, and Outlook Required 5 Years Proven ability to lead and manage teams and projects and Excellent communication and presentation skills Required 5 Years  

Senior Systems Analyst

Richmond, VA
Contract
Job 24445: Sr. Systems Analyst   Our client is looking for a Technical System Analyst who is familiar with supporting vendor provided applications. Knowledge of Oracle and SQL database structures is needed. Support for existing in-house developed applications and possible work on teams developing new applications in-house.   Responsibilities: Works fairly independently, this role is competent to work on the most complex projects at the highest technical level of all phases of applications systems analysis activities. Formulates or defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer capacity and limitations, operating time and for of desired results. Is responsible for working with multiple business units in multi-platform environments on multi-project assignments. Guides and advises less experienced Systems Analysts. Monitored on project's progress and results. Errors may cause delay, expense and disruption.   Qualifications: Experience in programming or systems analysis desired. Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics    

Business Analyst 2

Harrisburg, PA
Contract
Job 24444: Business Analyst 2   The Business Analyst will primarily support DAVE users through phone outreach/education and account creation as part of the Phase 1 expansion and Phase 2 rollout of EDRS. Additional duties may include entering new locations into the DAVE application, assisting with calls from end-users, setting up facility management roles, mapping out system processes and new requirements, troubleshooting system issues, performing system testing, and developing user test scripts.   Skills Experience conducting training both one on one and in a large group, to various levels of end users Required 4 Years Strong organizational skills Required 4 Years Experience drafting letters, correspondence, marketing materials, training manuals, etc. Required 4 Years Strong verbal/written communication skills Required 4 Years Experience providing user support via phone calls Required Prior HealthCare Industry experience. Highly desired  

Associate System Administrator

Richmond, VA
Contract To Hire
Job 24443: Associate System Administrator   Job Summary The individual will provide support to users, employing a high degree of customer service, technical expertise and timeliness by using various techniques for resolving problems. This individual will provide technical support for business specific applications. They will be responsible for escalation of problems to the IT Customer Service Manager as necessary.   Responsibilities:  Application Support, 30% Frequent interactions with customers and effective in interpersonal communication and problem solving Ability to gather and document user requirements Uses a high degree of patience and problem management techniques to solve problems Performs testing to ensure quality code is delivered to customer Follows through on resolution with users Consults on business solutions to application support to facilitate problem resolution. This can include writing scripts to automate manual processes Adheres to VHDA and IT governance standards, policy and procedures Answers and tracks calls and enters accurate solution data into solution base Maintains accurate problem status/resolution information in the applications Provide technical support for business specific applications Keep abreast of updates and changes to business specific applications to ensure technology stays current and vendor and/or platform supported Recommends technology and platform changes for business systems Maintain expert knowledge of all phases of business-specific technology requirements Actively seeks ways to apply technology to business processes and champion change within the business and ITS areas to support new business process and development Research and advise on options, risks, costs versus benefits, and impact on other business processes Strives to maintain adequate coverage for users. Can be contacted off-hours for critical support issues Works with IT Customer Service Manager to maintain schedule of priorities Makes independent decisions for systems supported including, but not limited to, data fixes, timing of testing, upgrades and automated jobs   System Analysis, 25% Provide accurate and creative solutions to user problems to ensure user productivity Research, resolve and respond to questions in a timely manner in accordance with standards Test new and existing software as well as desktop and server patches Work closely with all support groups to ensure system integration Ensure that business applications support VHDA processes and policies Identify, analyze and resolve system issues to ensure best value from VHDA’s business system issues to ensure best value from VHDA’s business systems Maintain current knowledge of new developments in Technology as it relates to VHDA, evaluating these, and making recommendations for implementation to management team Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans   Systems Support, 25% Respond to inquiries received through the Service Desk or directly from customer, undertaking diagnosis of IT related problems and providing solutions Ensure customers are advised of progress relating to installations or maintenance, including negotiating new timeframes as required Ability to express technical concepts in terms that are understandable to the business users Evaluate desktop hardware for usability and compatibility in VHDA network environment Software Vendor Management Contribute to the establishment of standards for software/hardware implementation procedures and performance by making recommendations and working in conjunction with the Enterprise Architect Team Produce documentation relating to implementation and performance standards and ensuring on-going currency and relevance of these standards   System Performance, 20% Maintain a thorough working knowledge of tools available at VHDA to manage systems and to maximize integration with other systems Liaise with colleagues to coordinate and develop processes and initiatives that integrate other systems Work with colleagues to develop and implement customer focused system improvements Escalate problems as necessary to other ITS teams or vendor support as needed. Continue to “own” problem through to resolution. Ensure knowledge transfer to Desktop Services and other support groups as needed Model behaviors that encourage whole organization collaboration and learning, for the purpose of increasing synergies and maximizing effectiveness Take accountability for working with your manager to ensure your capability and skills are being continuously developed to increase your professional standing and the value you can add to VHDA and its customers Collaborate with your manager and demonstrate leadership to the support teams to ensure all team works effectively with each other in a way that ensures both internal customer needs and those of external agencies are understood and met Ensure you draw to the attention of your manager any process, systems or personnel issues which prevent the team from delivering high levels of customer satisfaction Report on a regular basis to the association’s managers, status of work completed and work being performed in the near future Model healthy and safe work practices taking all practical steps to avoid harm to self or any other person via any action or inaction   Knowledge/Skill Requirement Handles constructive criticisms well and uses them for professional growth Builds appropriate rapport and builds constructive and effective relationships Uses diplomacy and tact and the ability to diffuse high-tense situations comfortably Maintains peer relationships and can quickly find common ground and solve problems Spends their time and the time of others on what is important Quickly zeroes in on what’s critically important to finishing tasks, can quickly sense what will help or hinder in accomplishing a goal Eliminates roadblocks and creates focus

Budget Systems Specialist

Hanover, VA
Contract
Job 24442: Budget Systems Specialist Our client is seeking a Budget Systems Sepcialist that will provide technical support, troubleshooting, review and expansion of our client’s Excel-based budgeting tool; built on an Excel PowerPivot data model platform utilizing data analysis expressions (DAX) syntax. Salary conversion for Full Time position with our client: $63K - $65K with full benefits. General Description: Provide technical support, troubleshooting, review and expansion of our client’s Excel-based budgeting tool (85% of the role) that is built on an Excel PowerPivot data model platform utilizing data analysis expressions (DAX) syntax. Manages the integration of data from the client’s various financial, human resources, tax and assessment systems. Coordinates with staff on data presentation and functionality. The position focuses on data management with a portion (approximately 25% of the role) assisting client departments in budget development and monitoring. This is a professional, administrative position. The incumbent performs complex tasks in the technical development of reporting and systems that support the planning and development of the client’ annual budget. This includes understanding the various data inputs and sources, as well as, developing and maintaining a consolidated budget model. Organization: The Budget Systems Specialist reports to the Budget Division Director in the Finance & Management Services Department. Essential Functions: Demonstrates understanding of Excel PowerPivot data models and DAX syntax. Ability to create, develop and expand current budget data model. Demonstrates ability to develop complex Excel formulas and data models including integrating data from multiple sources. Demonstrates innovation in the use of systems, presentation of data and customer service. Ability to communicate complex information with key stakeholders. Serves as primary contact for and manages the updates and reviews of the Chart of Accounts; the key structure of the client’s financial reporting. Identifies system risks and offers recommendations for mitigation. Lead on Cognos report writing and testing. Performs the duties of a Budget/Management Analyst with regard to assigned departments. Works with departments on financial issues including projections and special projects. Cultivates professional relationships with coworkers that leads to a higher level of fiscal understanding for the employee and the department served. Financial system contingency planning. Other work as assigned. Skill Experience with Excel PowerPivot data models and DAX syntax. Required 3 Years Demonstrated ability to work with large quantities of data. Required 3 Years Experience in writing queries from various financial and human resources systems and extract pertinent data. Required 3 Years Demonstrate innovation in the use of financial data systems, presentation of data and customer service Required 3 Years Ability to communicate complex information with key stakeholders Required 3 Years Ability to evaluate and troubleshoot Excel PowerPivot data models. Required 3 Years Experience in consolidating data from multiple sources into a central location/data model Required 3 Years Experience analyzing department budgets and working with departments in projecting revenues and expenditures Desired 2 Years Experience with budgeting or governmental operations Desired 2 Years Bachelors degree in information technology, finance, accounting, public administration or related field Desired 1 Years  

Sr. Full Stack Java Programmer

Manchester, VA
Contract
Job 24439: Sr. Full Stack Java Programmer Our client is looking for a Senior Full Stack Java consultant to assist with refinement of requirements, design and development and support of complex Java/JEE programs. Requirements A minimum of 7 years of Java development experience with complex, large scale, n-tiered applications using the following technologies is required: Java/JEE, HTML, JavaScript, Oracle, SQL, JSP, JSTL. A minimum of 3 years of experience with the following technologies: Web Services, Struts, Spring, and Hibernate/OpenJPA. A minimum of 2 years with Angular JS. Experience with relational and object-oriented modeling is required. Experience with requirements gathering and documentation is required. The ability to successfully interact in a team environment is required. Effective oral and written communication skills are required. Knowledge of and experience with UNIX OS, UNIX Shell Scripting, PL/SQL, and UML are strongly preferred. Experience with Rationale Requisite Pro, Rational Architect, Rational Application Developer, WebSphere Application Server and Oracle RDBMS are strongly preferred. Knowledge of and experience with other template languages are preferred. Experience with Microsoft Office Suite of products is preferred. Skill Java/JEE development experience Required 7 Years HTML, JavaScript, SQL, JSP experience Required 7 Years Web Services development Required 3 Years Struts, Spring, Hibernate/JPA Required 3 Years Relational/Object Oriented Modelling Required 2 Years Requirements Gathering Required 3 Years Oracle Database Highly desired 3 Years Unix OS/Unix Shell Scripting Highly desired 3 Years WebSphere Experience Highly desired 2 Years IBM Rational Applications/UML Highly desired 2 Years Angular JS Required 2 Years

Sr. Software Engineer (RPG / iSeries)

Maryland Heights, Missouri
Contract
Job 24438: Sr. Software Engineer (RPG/iSeries) Our client is seeking a Sr. Software Engineer with RPG & iSeries skills. Description: This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks.   Required Skills: This is an overlap position for key man risk on the iSeries 5-7 years of RPG programming experience AS/400 in I-series Strong SQL experience (stored procedures, triggers etc) Health care industry/PBM experience Experience with Snaplogic (desired) NO Remote working

Data Visualization Specialist

Richmond, VA
Contract
Job 24437: Data Visualization Specialist Our client is seeking a Data Visualization Specialist. The Data Visualization Specialist is responsible for turning abstract information from data analyses into appealing and understandable visualizations that improve business insights from the results of the analyses. They are creative thinkers who understand user interface design and apply visualizations skills such as user experience design, data visualization and graphical design. Individuals in this role understand how information is turned into knowledge and how this knowledge supports and enables key processes. Responsible for providing individuals with fact-based decision-making results, enabling them to quickly make changes, as appropriate, that may affect diverse areas. The ideal candidate is a team player with a positive attitude, collaborative mindset and excellent interpersonal and motivational skills, who can work well with technical and non-technical staff across numerous areas. The candidate should also be able to manage competing priorities through effective communication and time management skills. **Manager is specifically interested in those candidates with health care data experience and data analytics within the healthcare industry.** **This person should have experience with Visualization within a mature analytical environment.** Skills Several years of experience in data analytics field is essential. Required 4 Years Experience in delivering outcomes across multiple projects and technologies Required 4 Years Experience with technologies related to visualization, analytics and business intelligence applications Required 4 Years Excellent knowledge of and experience with data visualization applications (e.g. Tableau, Power BI, QlikView) Required 4 Years Experience in designing and delivering dashboards, scorecards and data stories Required 4 Years Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into analytics application requirem Required 4 Years Strong knowledge of technical aspects of visualization, analytics and BI applications including data modeling, data preparation/profiling, data integr Required 4 Years SAS and SQL experience preferred. Desired 4 Years Ability to present and explain data, concepts and frameworks effectively and confidently to users, team members, and management along a wide spectrum Required 4 Years Excellent presentation, written and oral communication skills Required 4 Years Experience of delivering analytics projects with Agile framework Required 4 Years Experience with extracting data from a data warehouse preferred Desired 4 Years Experience with Healthcare data is essential Required 4 Years Knowledge of Medicaid data and/or policy a plus Highly desired 4 Years

Data and Reporting Analyst I

Maryland Heights, Missouri
Contract
Job 24436: Data and Reporting Analyst Our client is seeking a Data and Reporting Analyst. Provides data collection, data management, data analysis and reporting, and decision management tool design and development. Responsible for interfacing with IT to ensure utilization and effective use of IT sponsored tools. Provide technical skills to support data management and reporting requirements. Essential Functions: Work with designated department to assess, define, and develop report deliverables to meet internal and customer requirements. Design appropriate data repository and reporting tools that will be used to organize, analyze, and report data. Query data bases to extract information needed to develop reports. Compile data and other information from multiple data sources. Support the development of standard reports. Interpret, analyze and provide recommendations regarding data accuracy and data collection needs and processes. Work with business unit(s) to identify opportunities to enhance existing and to develop new data information processes and tools. Continuously assess and improve data collection and reporting processes. Coordinate or independently complete special projects. Assist staff members with more complex and detailed projects including root cause analyses, trended reporting and analyses which support continuous quality improvement leading to actionable information. Participate and support staff training related to data collection and reporting. Other duties as assigned.   Education: Associates Degree required, Bachelors preferred **we do not need candidates that are programmers, coders* 1-2 years minimum of healthcare experience required Requires an Associates Degree in information systems, business administration, or analytics. Requires strong expertise in MS Excel - must be expert level - pivot tables, v lookups, etc. They will be analyzing data so they must be analytical and have the ability to reflect on the data. This position is not just data entry. There will be a lot of manual lookups in the system to check the status of referrals. Ability to use reporting software such as Actuate, Cognos, Crystal reports, SAS, or other. Ability to query the company's data warehouse and/or department systems in response to data requests.   Key Skills: Need to be analytical Minimum 2 years relevant experience Strong attention to detail required. Must be able to stay on task and work independently with little supervision. The position requires querying data. It will NOT require writing reports Must have strong verbal and written communication skills Will be required to work with all levels of management Contract Length: 3-6 Month Contract, possible temp to permSchedule: Monday - Friday; 8am - 5pm (flexible) Start Time: 08:00 AM End Time: 05:00 PM

EAP Consultant

San Francisco, California
Contract
Job 24435: EAP Consultant Our client is seeking an individual who provides direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. Consults with employees and managers on a variety of workplace and work-based issues. Provides clinical expertise to restore employees with diminished performance to healthy functioning.   Duties and Responsibilities as listed in the contract: The FOH EAP utilizes Staff Counselors/Consultants both at the call service center to respond telephonically to client calls, and onsite in field settings. Field Counselors/Consultants will conduct face-to-face onsite counseling and consultation. They are to apply the EAP core technologies in a proactive, responsive, and consultative manner, partnering with labor-management leadership to help achieve the goal of a healthy, productive workforce. The Counselors/Consultants build upon their knowledge of and experience in complex labor-management environments and are expected to learn agency culture and its unique labor-management relations including union operations and grievance procedures. They are expected to develop and maintain positive relationships at multiple levels within the agency, provide clinical services and/or case management for clinical cases within an EAP framework (e.g., with a workplace, short-term, problem-resolution focus), provide critical incident management services, and skillfully and collaboratively promote the EAP by multiple modalities. The Counselors/Consultants also are expected to document their activities and present that data in a fashion that emphasizes the value of the EAP. This includes collecting and presenting information on the outcome of consultation and follow-up they provided related to special incidents and services, especially those having organizational and productivity impact. Offerors are requested, as part of their proposal, to describe the recent experience of how their field counselors are trained to accomplish and have accomplished the responsibilities outlined in this paragraph. Service Center EAP Counselors/Consultants are located at the call service center and are available through call center technology on a 24/7 basis. They perform crisis intervention, telephonic assessment, counseling, follow-up, referrals, and related EAP core technology services. A significant function is to provide risk management and telephonic consultation to managers and supervisors.   Job Specific Duties and Responsibilities: Maintain in-depth knowledge of multiple federal agency structure, contract, benefits, culture, climate, Employee Assistance Program (EAP) goals, and other needs provide short-term, solution-focused EAP counseling incorporating motivational interviewing, coaching and other brief counseling techniques. Services include assessment, referral, crisis response, short-term counseling, case management, and follow-upInterface and provide management-level consultative services on a variety of issues, including formal referrals, drug-free workplace plan, workplace incidents, employee conflict, and disaster planning. Coordinate, manage and/or provide EAP response to critical incidents and provide necessary follow upCoordinate and/or provide health and wellness presentations and supervisor and employee EAP orientations. Provide clinical case management services for priority and high profile cases. Partner with Federal Occupational Health (FOH) Account Executives, federal agency points of contacts and representatives, service center staff and affiliates to ensure seamless service delivery. Communicate information to/with FOH Account Executives and Regional Supervisors that is specific to climate awareness received from affiliates, EAP clinicians, and agency points of contact (POC). Function as the FOH POC on site for federal agencies providing insight, analysis, and needs assessments relative to EAP services for those agencies. Outreach federal agency points of contact, supervisors and employees and educate them on the EAP. Develop and maintain positive multi-level relationships within federal agencies including human resources, EEO, medical, benefits, safety, labor relations, unions, worklife units, and health units. Maintain clinical documentation and administrative paperwork according to policy and procedure. Provide services to federal agencies in multiple locations. Provide clinical services to high profile cases and case manage and assure work place linkages for high profile cases. Respond to emergencies and work off-site as needed, travel, as needed, participate in quality improvement activities. Establish relationships with vendors and community resources and provide appropriate workplace linkages, including consultation with federal agencies in establishing and maintaining effective relations. Requirements/Certifications: Masters degree in BH required. 5+ years minimum of clinical experience required (preferably EAP and critical instant trauma experience) The selected candidate will be a "Stress Counselor". The goal is to help the FEMA staff (we do not support the hurricane victims) maintain productivity and personal well-being during a natural disaster. The "Stress Counselor will do so by providing educational services and program related to stress management and familiarize employees with EAP and WL (work-life)services before, during and after deployment. Services that stress counselors provide Management Consultation, One-on-One Consultation, distributing materials and brief EAP and WL orientations. License: *MUST BE AN ACTIVE LCPC, LPC, LCSW and LMFT required. Contract Length:Temp to perm Hours/Work Schedule: 40 hour position; M - Fri 8-5 (flexible).Training with the supervisor for the first week will be at the physical onsite location.  Start Time: 08:00 AM End Time: 05:00 PM

Customer Service/Call Center Representative

Glen Allen, VA
Contract
Job 24433: Responsibilities: Outbound calling to understand and/or influence supplier acceptance Data collection and entry Engage with stakeholders at multiple levels, internally and externally, through superior communication skills (written and verbal) Ability to learn and manage multiple software systems Demonstrate competency in teamwork, self-prioritization, result focus, and business judgment Follow provided procedures and scripting to assure we are accurate and compliant with our communications Conduct any additional assigned activities related to facilitating client payments Basic Qualifications: High School Diploma, GED or equivalent certification At least 2 years of Microsoft Excel experience At least 1 year of customer service experience in call center Financial Services or Banking Preferred Qualifications: 2 years of customer service experience in call center Financial Services or Banking

Automated Tester

Harrisburg, PA
Contract
Job 24432: Automated Tester Our client is seeking a Automated Tester. The position will maintain the role of tester and be required to develop user acceptance test scripts which may include, but are not limited to, RSS, web/internet POS, harvest reporting, IVR systems and full regression testing within an Agile testing environment. The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: Develop, update, maintain and execute test plans, standards, procedures, test scripts and use case scenarios for user acceptance. Assist in the planning, creation, and control of the test environments. Anticipate, identify and resolve testing process questions. Record, verify, log and document testing results. Track relevant issues, risks, and action items utilizing Microsoft tracking tools. Define and utilize success, entry and exit criteria for testing. Work towards departmental and project deadlines. Draft & present recommendations and reports to communicate testing results and recommendations, including issue, risk, impact and contingency plans, for approval to team leads, department heads or managers. Participate in meetings with department heads, managers, leads or vendors to communicate status, results/recommendations, garner cooperation, resolve problems or implement a mitigation/action plan. Additional collateral duties such as maintain requirement traceability matrix, provide oversite to supplemental testers, assist with related implementation tasks as required, participate in analyzing and evaluating requirements, data mapping and confirmation of migration and testing results as they relate to functional specifications.   Requirements: Application development testing Required 3+ years College degree or equivalent technical study Required 4-year Degree Creating test scripts and use case scenarios for user acceptance Required 2+ years Ability to complete tasks within established timeline Required 2+ years Strong written and spoken communication skills Required 2+ years Capable of working well independently and in a cross-platform team environment Required 2+ years Proficient with Microsoft Word/Excel Required 2+ years Works well in fast paced, challenging environment Required 2 years Microsoft TFS or similar tool Required 1 year Familiarity with testing in an Agile environment Highly desired 1 year Performing business analysis as a primary or collateral duty Highly desired 1 year Validating data mapping requirements Highly desired 1 year Familiarity with data migration strategies Desired 1 year Familiarity with Microsoft Office 365 Desired 6 months Prior Commonwealth experience Desired 1 year Prior experience with core agency functions (hunting, fishing, trapping, boating, resource management, conservation) Desired 1 year

Customer Service/Call Center Representative

Glen Allen, VA
Contract
Job 24430: This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. The individual will review circumstances and documentation related to claims based on Regulation E and related procedures. This role assists in the resolution of a qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation through chargebacks and other loss recovery means. The associate must use sound judgmental decisions when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast-paced, customer-oriented environment. Basic responsibilities: Review debit & ATM claims of fraud or dispute for potential chargebacks through the MasterCard process Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system Utilize investigation skills and document findings Gain extensive knowledge of Regulation E Become an expert in MasterCard chargeback rules Meet performance expectations related to productivity, effectiveness and customer experience Contact customers via Amazon Connect regularly Assist customers, banking offices and Customer Service with inquiries related to debit card claims Basic Qualifications: High School Diploma, GED or Equivalent Certification At least 1-year experience performing case or phone work At least 1-year experience with Microsoft Office Products Experience with Google Products Preferred Qualifications: At least 3-years post-high school education or Associate Degree At least 2-years of experience performing case or phone work At least 2 years experience in a heavy customer contact environment  

Lead RPG Developer

Maryland Heights, Missouri
Contract
Job 24429: Lead RPG Developer Our client is looking for a Software Developer with RPG programming experience. Description: This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business domain process capabilities including leadership in the identification and recommendation of new IT opportunities and business operations as it relates to application development. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in all aspects of development tasks including data management, application architecture and business architecture. Provides guidance to staff on complex assignments and mentors on new technologies.   Works with to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components. Functions as primary practitioner coach on the team to grow the capabilities of other engineers on the team. Integrates systems to databases and other applications using middleware such as SnapLogic, REST based services, etc. Understands the relationship between applications and infrastructure. Acts asa leader in the developer community within and performs demo, knowledge sharing sessions. Writes technical blogs and be active in Open Source Community.   Agile, DevOPS and Cloud:   Acts as expert for automated testing strategies, including TDD and ATDD. Works on Agile software development projects. Understands advanced concepts of Containers, Micro-Services, Continuous Integration Develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Identifies track key metrics produced by the application. Performs load and performance testing on the applications and have advanced troubleshooting ability to tune the application to scale   Requirements/Certifications: Looking for a Lead RPG Developer with atleast 5-7 years of experience on AS/400 in I-Series Strong SQL Experience Stored procedure, triggers etc This is a contract-to-hire position NO remote option available   Start Time: 08:00 AM End Time: 05:00 PM  

Sr Software Engineer (RPG)

Maryland Heights, Missouri
Contract
Job 24428: Senior Software Engineer (RPG) Our client is looking for Senior Software Engineer with experience in RPG programming. This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks. Job Description: Analyzes problems and program in two or more programming language/platforms. Understands and develops functional and non-functional requirements for a system. Works with multiple programming frameworks. Develops, tests and maintains code using software development methodology and appropriate technologies for the system being used. Integrates systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc.   Agile, DevOPS and Cloud: Possesses proficiency in automated testing strategies, including TDD. Understands advanced concepts of Containers, Micro-Services, Continuous Integration. Understands Cloud computing concepts and how to build Cloud deployable application. Performs load and performance testing on the application and do regular performance tuning.   Skills Required: 5+ years as RPG Developer experience AS400 SQL Snaplogic (Desired) UiPath (Desired) This will be a contract-to-hire role 2 Days remote work per week could be allowed   Start Time: 08:00 AM End Time: 05:00 PM

Senior Software Engineer - Java/Spring Boot

Glen Allen, VA
Contract
Job 24427: Senior Software Engineer – Java/Spring Boot This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks. Essential Functions: Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc.   Agile, DevOPS and Cloud: Proficient in automated testing strategies, including TDD. Understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application. Perform load and performance testing on the application and do regular performance tuning. Requirements/Certifications: Must possess the following essential Skills: Spring Boot Microservices REST API development Advanced Java Development experience AWS Cloud Computing experience React.js experience (If not, Angular.js experience would help) Additional: Remote work accepted but preferred onsite.  

Business Analyst 3

Harrisburg, PA
Contract
Job 24426: Business Analyst 3 Our client is seeking a Business Analyst to provide, operate, and improve technology services through collaboration and innovation. As part of the ITSM Service Quality Assurance team, this position is accountable and responsible for independently performing high-level administrative and consultative work as it relates to IT Service Management and the ITIL Methodology. This position fulfills the Business Analyst role for multiple ITIL based processes. The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties: Defines and documents customer business functions and processes. Schedules, provides meeting agendas, and conducts facilitated workshops for requirements analysis Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the enterprise. Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes. Contributes to the plans, organizes and conducts business process reengineering/improvement projects. Researches and prepares statistical reports. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making. Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements. Participates in system integration testing, user acceptance testing, and testing of new system functionality. Provides technical assistance in training, mentoring, and coaching professional and technical staff. Provides work direction to one or more technical or administrative staff or acts as a team lead on designated projects or assignments. Reviews design and technical requirements to ensure that business and functional requirements are met. Ensure that the customer's goals and requirements are met.   Must be able to estimate and plan own work. Must be able to meet schedules. Assist PM in developing estimates for projects. Escalates issues to management as appropriate. Prepares project change request documents and estimates for approvals. Responsible for RAID documentation based on meetings and interviews. Attends assigned application and subject-matter meetings as advisor/consultant. Assists in the development of standard documentation, layouts, templates and terminology. Ensures all documentation follows standards.   DECISION MAKING: Recommend decisions to process changes, based on analysis, process team, and SME input. Recommend decisions on technology alignment with the process, for the ITSM Steering Committee's review and approval. ESSENTIAL FUNCTIONS: ITIL V3 Foundation training is required. Advanced ITIL Certification is preferred. Work independently and as a team member. Communicate effectively, both orally and in writing. Interact with executives, various levels of management, Agency IT Managers and CIOs. Use a computer and current Windows and MS Office suite products. Proofread documents accurately, using proper spelling, punctuation, and grammar. Organize and present process-related information, both orally and in writing. Read and interpret IT Service Management materials.   The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix a cross matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Skills Experience using formal requirements gathering methodologies Required 7 Years 4 year college degree or equivalent technical study. Highly desired 4 Years Experience developing business, functional, and non-functional requirements Required 7 Years Experience developing Requirements Traceability Matrix Required 7 Years IIBA-certified Business Analyst Highly desired Business, technical, or integration consulting. Required 5 Years Extensive experience with a broad range of enterprise level application development and IT services Required 3 Years Prior experience with Commonwealth of PA projects and programs Highly desired 1 Years Excellent communication and interpersonal skills Required 5 Years

Programmer Analyst

Louisa, VA
Contract
Job 24425: Programmer Analyst Our client is looking for programmers familiar with Nuclear plant process computers and or Westinghouse Ovation systems programming. Responsibilities: Under general supervision, this fully competent role works on fairly complex programs and performs systems design work. Codes, tests, debugs, documents, and maintains those programs. Works company-wide in a specific platform environment on a specific project assignment. Provides occasional functional guidance to less experienced Programmer Analysts. Errors may cause minor delay, expense and disruption. Programming skills for C++ and experience in Westinghouse Ovation Functional Block programing Skills Moderate experience in programming or systems analysis desired. Other experiences and qualities desired include: Ability to participate effectively in interpersonal exchange and understanding Demonstrated ability to seek out and to understand customers' issues, Conceptual thinking and reasoning abilities, Demonstrated competency in logical and analytical thinking, Experience in the adaptation to and the application of rapidly changing technology to business needs, Demonstrated ability to perform as technical expert in field, Ability to work independently, achievement orientation, self-starter, self-control, concern for quality, flexibility   Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics  

Receptionist II

Columbia, MD
Contract
Job 24424: Receptionist II Our client is seeking an experienced level receptionist tasked with ensuring professional, efficient and courteous coverage of the reception area and performing a wide variety of office duties/special projects. Job Description: Operates multiple-line telephone system handling all incoming calls promptly and professionally. Transfer all calls to the appropriate person or executive assistant. Ensures that the telephone lines are open and functioning properly and the reception desk is covered during business/working day and that the phones are transferred appropriately (after hours, weekends, holidays, early closings). Provides training on phone usage to relief operators/executive assistants. Handles crisis calls by remaining calm and courteous and assures the caller you will stay on the line until their call is transferred to live assistance. Notifies management of problems within the receptionist area. Greets all visitors and announce their arrival to the appropriate person professionally and courteously. Coordinate with security when needed. Receives mail and deliveries and distribute according to office procedures. May prepare outgoing mail (will only be needed if the mail employee is out of of the office as a backup). Under general supervision and as directed, performs a wide variety of administrative duties such as preparation of projects using word processing, spreadsheet and/or graphics software, proofreading and binding, or with more complex and detailed projects such as research, collection and compiling of data, then maintaining, or manipulating a moderately complex, computerized database and/or spreadsheet for recording that data. Performs other general office/administrative duties as assigned. Requirements/Certifications: 2+ years minimum of receptionist/office support experience required ability to type an average of 40 WPM. Ability to multi-task and meet deadlines. Ability to understand and follow instructions, policies, and procedures. Demonstrated history of reliability and punctuality. Demonstrated proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint). Ability to quickly learn and use new software applications as needed. Maintain a positive attitude with excellent interpersonal skills. Maintain sensitive and confidential information. Must be flexible and adaptable to change. Organized with strong attention to detail. Strong verbal and written communication skills, both in-person and on the telephone.   Schedule: Monday-Friday 8:30am-5:00pm Start Date: ASAP Contract Length: 3-6 month contract temp to permanent Start Time: 08:00 AM End Time: 05:00 PM

IT Project Manager

Richmond, VA
Contract
Job 24423: IT Project Manager Our client is currently seeking an IT project manager with considerable knowledge of methodologies for improving organizational performance and principles of project management. Considerable skill in the use of a personal computer, utilizing spreadsheet, and databases. PM should effectively manage all phases of the project including requirements gathering, budgeting, work planning and documentation/reporting. Requirements documents should be free of substantial errors and omissions. The PM should develop and maintain an effective system to formally document and track the status of all project activities and recommendations. The PM should bring any changes, delays, or revisions to the project plan to the requester, manager and project sponsors attention for approval. The PM should display effective leadership skills and considerable independence and initiative in managing projects and actively involve stakeholders in project implementation. The Ideal Candidate: Our client is NOT Senior PMs or those aspiring to be PMO managers. They need a solid PM who can come in and take small IT projects and see them through completion. There is one large project - Sales Audit. Although not required, a PM who can also handle this project who has with experience with Sales Audit reconciliation that feeds into GL would be ideal. Skills Excellent communications both verbally an written Required 7 Years Ability to absorb, understand and disseminate information Required 7 Years Organized and detail oriented Required 7 Years Active PMP certification required (*please make sure to attach the cert separately under the Reference Tab in Vector) Required Sales Audit project related experience (pls make sure its highlighted on resume if so) Highly desired 3 Years

Call Center Analyst

Harrisburg, PA
Contract
Job 24421: Call Center Analyst Our client is seeking a Call Center Analyst. The Call Center Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems. Role Description: Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. Escalates issues in accordance with defined procedures. Assists users through problem solving steps. Uses technical databases to research problems, and talks with co-workers to research problem and find solution. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provides accurate and complete answers to general use and administrative environment questions in a timely manner. Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Follows quality standards. Able to work in a team environment. Completes assigned tasks. Strong communication skills; both written and spoken. Skills Tier 1 Helpdesk Experience (be mindful this is strictly call center work - please refer to the first paragraph of the complete description) Required 3 Years Promptly answer help desk phone. Required 3 Years Promptly respond to help desk emails. Required 3 Years Create ServiceNow incidents for all phone and email requests. Required 1 Years Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource. Required 3 Years Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery. Required 1 Years Perform agency computer repairs, as needed. Required 3 Years Install software/updates on agency computers, as needed. Required 3 Years Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports. Required 3 Years Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment. Required 1 Years

Senior Software Developer - Front End (UI/UX)

Henrico, VA
Contract
Job 24417:   Job Description Summary This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks.   Essential Functions: Strong working knowledge of modern programming languages including JavaScript, Java, Swift etc. Expert in reactJs Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc.   Agile, DevOPS and Cloud: Proficient in automated testing strategies, including TDD. Understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application. Perform load and performance testing on the application and do regular performance tuning.   Essential Functions: Strong working knowledge of modern programming languages including JavaScript, Java, Swift etc. Expert in reactJs Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc.  

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