This role will be responsible for designing the digital user experience for the Customer Information Platform (CIP). The role is within the Experience tower and the Digital Services workstream for the CIP. The Digital Services workstream focuses on the customer experience when using applications included in the CIP, such as the mobile app and Manage Accounts. The role 4will work alongside technical expertise and will primarily have business responsibilities as a Usability Specialist.
As the digital user experience designer, the role will be responsible for the following within the Digital Services workstream:
IT Support Specialist
This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls.
Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components.
Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.
Ability to: work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.
IBM Mainframe Database Admin
Our client is looking for an IBM Mainframe Database Administrator to provide database administration support for the Commonwealths Unemployment Compensation Mainframe and Insurance Department Mainframe. An important aspect of this work includes advising the CTO on all activities involving enterprise mainframe operations and services. These responsibilities are inclusive of the planning, design, implementation, and maintenance of information technology systems. Work is performed independently under the general direction of the EBR CTO.
Our client is seeking a Technical Specialist 3. This position will serve as the lead resource for evaluating website and mobile interface designs, conducting meetings to solicit and document feedback from internal stakeholders, working with vendors to evaluate UI enhancement options, making recommendations to senior management, and tracking approved enhancements.
The candidate must be well-versed in project management, UI/UX design, web standards, and responsive design. Experience with managing work items and source code in Azure DevOps is highly preferred.
Help Desk Coordinator
This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support.
Working knowledge, or experience in the following areas is required:
Additional experience and qualities desired include:
Data Entry Technician
ABOUT THE ROLES:
Will efficiently manage a large amount of information in addition to include conducting discovery sessions with subject matter experts to collect data to support the maintenance of DOJ Settlement data sources.
Duties will include entering data into database software, MS Excel spreadsheets, and other data sources as needed ensuring the accuracy of the data. Consistent monitoring of data source resolving any discrepancies and obtaining further information for incomplete documentation.
Duties may include:
Below are some of the foundational skills necessary for the position:
ERP Solution Architect
The FBR Solution Architect is responsible for extracting the maximum value from the Oracle Cloud Financials applications for the State, and supporting that process, including:
The FBR Solution Architect is additionally responsible for providing expert Oracle Cloud Financials application guidance and direction to FBR, including but not limited to:
Our client is actively developing a web-based software product using Agile, Lean, and Scrum development techniques. This is a full-stack development project using .Net, SQL Server, Angular, JSON, C#, with a DevOps release pipeline. This is a very exciting project for the leading edge test professional.
The team needs to add test professionals who thrive in a scrum environment and are looking to put their test automation skills to use in a rapidly moving agile development environment. The opportunity to lead test automation activities as part of a scrum team that is pursuing end-to-end automation as part of a DevOps release strategy is wide-open.
The ideal candidate must have experience working within a scrum development team and be willing to work as an integral part of the team to help the team understand and create test cases, test plans, integration test plans, performance test plans, and user acceptance test plans.
Hands-on experience with automated testing tools, test data regeneration, automated regression testing, and willingness to do whatever it takes to empower their team for test automation success. Experience with Jira, Azure DevOps, Confluence, and Jenkins would be excellent empowering skills that could make a huge difference.
Business Analyst/Technical Writer
Description (including, but not limited to):
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Our client is seeking a Senior Developer to maintain PASRR application which has been developed an in-house managed application.
IT Vendor Management Specialist
The IT Vendor Management Specialist (IT-VMS) will be responsible for ensuring that the impact of new or upgraded IT systems contracts are effectively managed to support the delivery of desired business and technology outcomes. The role will work with the business change and process improvement teams, DHB Finance and ITD Applications Management to support the governance model to achieve required outcomes .
The IT-VMS plays a pivotal role in supporting contract stakeholders by providing guidance and expertise on the Vendor performance program and framework. Additionally, the Specialist also has responsibility for supporting internal business units with sourcing and vendor selection, contract drafting and pricing negotiations, vendor relationship management, risk mitigation, vendor on boarding and on-going vendor monitoring responsibilities. The Specialist will lead multiple projects within different internal departments. In this role, you will be working with a variety of Information Technology Vendors.
This resource may interface with Division Leadership and Subject Matter Experts (SME) as required to complete the work. This role is focused on managing and monitoring integration efforts and compliance. Participation in drafting procurement documentation (RFI and IFB, RFP, and RFQ) is key aspect. Interface with business stakeholders will occur daily.
I. Third Party Risk Management:
II. IT Contract Management:
QA Automated Test Analyst
ABOUT THE ROLE
Candidate will support multiple projects and applications.
Tech Skills and Responsibilities Required:
Position will work within the Data Communications group to program, maintain, and troubleshoot SCADA communications, create documentation of communication channels, and submit requests for firewall rules, switch port turn-up, and asset tracking. Position will work closely with the Substation Field Operations organization during installation and commissioning of equipment and settings. Position will work closely with IT Networking organization to troubleshoot network/firewall issues. Position will require ability to track, monitor, and effectively communicate progress on multiple concurrent projects to multiple groups/stakeholders. Position will be expected to take on other duties related to the client’s data and communications equipment as requested.
Bachelors in Engineering or related field
Required Skill Sets:
Preferred Skill Sets:
Desired Skill Sets:
Experience in data communications is desired. Incumbents should have a good understanding and knowledge of software applications and hardware.
Customer Service Skills:
Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved.
Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.
Judgment: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand.
Teamwork: Willingly cooperates and works collaboratively.
Associate’s degree would be nice, but not required.
Duration: 1-year contract
Hours: 7:30 am-4:30 pm M-F.
Must have a stable internet connection. Potential for conversion based on performance.
This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. The individual will review circumstances and documentation related to claims based on Regulation E and related procedures. This role assists in the resolution of a qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast-paced, customer-oriented environment.
Basic responsibilities entail but are not limited to:
Will be required to be Onsite every other week until Covid restrictions are lifted. Local candidates only.
Top Skills Desired:
1. A basic understanding of the operation of computerized and function-related equipment used within a specific business process in the Customer Payment Services Department
2. Basic understanding and working knowledge of personal computers
3. Data Entry Experience and/or Production Experience
Senior Data Engineer
Our client is seeking a Senior Data Engineer with 7+ years of experience to be part of our Marketing Platform. The candidate is primarily responsible for development/enhancement, deployment to cloud and maintenance of our data pipelines which are critical, low-latency performing and highly available.
Skills: interpersonal; verbal and written communication; customer service; analytical; good computer skills and proficiency working in various software applications such as GIS, Microsoft Office and Lotus Notes.
Abilities: problem resolution; address multiple tasks simultaneously; handle constantly changing and emerging priorities.
Top 3 Required Skills
Nice to Have Skills:
High Level Project Overview:
COVID Remote Policy: all training on site with social distancing and mask guidelines, temperature checks at beginning and end of each shift with questionnaire to log entries, plexiglass barriers between work stations to help social distancing.
Preferred Years of Experience: 1-2 years of experience in dispatching and/or customer service preferred, 1-2 years of computer training or skills preferred, Associates Degree preferred
Duration: 6-month contract
Determines appropriateness for medications. Communicates decisions to physicians, physicians office staff, medical management staff, and/or pharmacists. Researches resolve, and documents prior authorization outcomes in the pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage, and formulary alternatives to physicians, physicians office staff, medical management staff, and/or pharmacists. Escalates requests to Pharmacist when a request requires extensive clinical review or denial. Researches resolve, and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider, and/or management. Performs other duties as required.
Senior Java Developer
Our client is looking for a senior resource, with ideally 7+ years of experience.
Seeking a backend resource for the datastore inventory team to automate manual tasks, and also provide DevOps support. Our client will also leverage this resource on the Retention backend work, including building APIs.
Technical Support Specialist
The onsite portion of this role is on an as need basis, please assume the candidate will be onsite at least once a week.
Technical Support Specialist
Our client is seeking a Functional Analyst to work with both internal staff and external clients to optimize processes and improve quality for the design, development and maintenance of technical assets.
It is critical for a functional analyst to understand the operational systems of a client, and what the client requires as changes to their existing systems. The systems analyst must translate those requirements into technical specifications to be used by internal staff to develop the system modifications; diagrams must also be prepared explaining the modifications so that both technical staff and executive management can understand what must be done. The functional analyst must propose alternative solutions that balance cost and benefit, and adequately test the possibilities for business and technical compatibility.
Responsibilities to include:
IBM Mainframe Systems Admin
Our client is looking for an IBM Mainframe Systems Administrator to provide systems administration support.
Sr. Telecommunications Technician
The primary goal of the Telecommunications Technician is to provide installation and maintenance support for the client’s telecommunications infrastructure including single mode fiber optic cable, microwave radio systems, transport routers, and DC systems. This equipment is located in the Company’s Virginia and North Carolina service territories. In addition to “normal” daily work, this position will be part of a team that provides 24x7 field support, at the direction of the Network Operations Center (NOC), for communication outages.
Desired Experience, Skills and Work Ethic/Qualifications
This position is responsible for working with business staff in the client’s Office of the Chief Medical Examiner (OCME), Division of Death Prevention and technical staff in the client’s Office of Information Management (OIM). This position will be the technical lead for the implementation of a cuttingedge dashboarding and reporting system built to OCMEs business specifications.
Specific Task(s) to include:
ELR Coordinator/Systems Specialist
The ELR Coordinator provides leadership and for all activities related to Electronic Laboratory Reporting (ELR). The position guides laboratories, works closely with IT staff, lab managers, and hospital administrators to explain and facilitate the project, and has primary responsibility for mapping, testing, and validating lab data submitted by participating labs to the client.
The ELR Coordinator is the primary liaison between client staff, participating labs and contracted vendors, facilitating the use of the ELR software and the NC Electronic Disease Surveillance System (NC EDSS). The ELR coordinator works with the COVID-19 ELR coordinator to ensure a coordinated approach for labs that provide testing for both COVID-19 and a broad set of additional communicable diseases.
The Business Analyst/QA Automation Engineer (BA) candidate will develop, manage and document system, application and data requirements. The successful candidate manages activities relating to the gathering of requirements, and building automated testing scripts. The BA co-ordinates with quality assurance personnel to ensure necessary and sufficient test plans are implemented and assists in the execution of test plans within the change control processes. This role takes the lead in ensuring proper business and technical documentation is written in support of new or existing processes. This candidate will work heavily in Smartbear automated testing software and with the development team.
Additional areas of responsibility include documentation of existing infrastructure, system analysis, creation of release notes, assurance of compliance to applicable regulations and maintenance of the document repository. Requires a fundamental understanding of servers, networking, and the development life cycle.
The selected person must have strong communication skills to be effective in both technical and business requirement discussions. The ability to prioritize work effectively and address issues in a timely manner is essential.
Description of tasks:
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