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Sr. System Quality Assurance Analyst

Glen Allen, VA
Contract
Job 24554: Summary: This position is responsible for developing thorough test plans for medium to complex systems to ensure a smooth transition from a development environment to a production environment. Responsible for mentoring lower level staff. Responsible for testing, reviewing and learning medium to complex functionality of software applications developed in house and those purchased from third party vendors. Develop and maintain documented standards for quality acceptance of software.   Job Description: Develops thorough test plans for medium to complex systems to ensure application functionality meets original requirements to project. Works closely with software development staff to test and review applications developed in house or purchased from third party vendors prior to installation. Becomes knowledgeable of medium to complex business applications systems as they are used within the business department; researches and responds to application inquires. Mentors lower level staff. Develops and maintains documented standards for quality acceptance of software. Represents QA department at project meetings. Maintains up to date test environment. Ensures end user documentation correlates with program functionality. Maintains an ongoing self-study program to enhance QA skills and knowledge. Requirements/Certifications: Updated requirements Must come from a Business Analyst/QA background. Ideal candidate will be able to assume the duties of a Business Analyst, while also being capable of assisting with manual testing. Candidates must be local to Glen Allen, VA Requirements directly from Hiring Team: Database Knowledge - SQL Agile experience API Testing - SOAP UI Prior Healthcare experience is a plus Automation experience is a plus UI Interface Testing Medium to Strong Communication Skills Requirements: Experience with QA methodology and problem-solving techniques/tools Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers Demonstrated software testing experience Excellent written and oral communication skills. Meticulous attention to detail; the ability to juggle several tasks in parallel without lowering your quality bar Experience with analytical programming languages such as SQL Ability to thrive in ambiguity and rapid change Experience with process flow diagrams Experience with applying Agile Methods Development of test strategy for individual projects and across the team Ownership of testing for individual products/projects (functional & non-functional) Development and Implementation of Test Plans Ensure Test coverage and status reporting Report on testing progress and strategy and provide interpretation and insight on progress to inform management to take decisions. Report Test Summary reports for final QA sign off Coordination of testing activities Working within agile development teams with a BDD approach and supporting the developers and BSA’s to quality assure developments early (prevention over inspection) Strong knowledge of software QA methodologies, tools, and processes Experience in writing clear, concise and comprehensive test plans and test cases Strong written and verbal communication skills Proven record on meeting project deadlines and goals Organized, detail oriented, and a team player Must be a self-starter/self-directed member of the team Analyze current architecture and test platforms to formulate a vision for growth and expansion. Experience in and knowledge of the following testing toolsets/frameworks: SOAP UI SQL Experience in data manipulation languages to setup test data and verify results Experience working in Agile-Scrum Experience in testing UI/UX best practices Atlassian tools such as JIRA / Confluence   Desired Skills: Java JavaScript frameworks in HTML5/CSS3 context (React, AngularJS) Key Skills: Hands on experience with automated testing tools Good testing skills. Senior level testing (3-5 years) Does not need automation Has some testing background Technical tester Will create test cases (front and back-end) Will work closely with development team Strong communication skills **This is NOT a remote position. Candidates needs to be onsite in Glen Allen.**

Customer Billing Specialist

Richmond, VA
Contract
Job 24553: Qualifications: Excellent computer skills, including Microsoft Excel proficiency in SAP basic accounting concepts strong customer focus excellent math, analytical, decision-making, and problem-solving abilities. Ability to work independently and as a member of a team. Excellent oral and written communication and interpersonal skills. Demonstrated ability to work with accuracy and speed Ability to prioritize work and to exercise significant amount of discretion in performance of duties and responsibilities. Responsibilities: This role ensures the accurate and timely processing of miscellaneous (non service) billing. Responsibilities include creating, monitoring, billing and closing of billable non service projects. Handles special billing such as manual calculations, proration, and bills that are not generated automatically.  Provides analysis of SAP data and progress reports, and retrieves and develops reports as needed. Communicates project status with business partners and assists with miscellaneous billing matters. Completes month-end journal entries and variance reporting. Coordinates non-electric service billing with business partners such as customer solutions, construction, accounting, and privatization. Maintains and updates process job aids. Provides backup support to other customer billing specialists. Perform other duties as requested or assigned.  

Sr. Software Engineer - .Net/C#

Maryland Heights, MO
Contract
Job 24537: Senior Consulting Software Engineer - .NET/C# This is a REMOTE position, so you will have the ability to work from home from anywhere in the US. Essential Functions: Develop guidelines for other software engineers that helps them build and implement code that is scalable, stable and secure. Be a hands-on software engineer who can write quality code, assist with problem solving, root cause analysis, trouble shooting and coaching. Understand big picture from a business standpoint within the context of the application. Write technical blogs and be active in Open Source Community.   Agile, DevOPS and Cloud: Apply Design Thinking techniques on application design. Lead agile software development efforts as a Technical Leader. Coach other software engineers on practices such as TDD, ATDD and pair programming. Understand advanced concepts of Containers, Micro-Services, Continuous Delivery and Continuous integration, and guide the team to setup a DevOps environment for the applications they build and support. Review and take actions based on application metrics, including but not limited to code quality, business metrics and performance metrics.   Requirement Needs: Looking for a Software Engineer with 5-8+ years of .NET & C# development experience. Experience in AngularJS, HTML, CSS & Frontend Development required Strong SQL Experience required Any database and Angular knowledge a big plus. AWS and Devops experience a large plus as well. Experience working in an Agile environment is a big plus. This is a REMOTE position, so you will have the ability to work from home from anywhere in the US.  

Mobile Specialist

Harrisburg, PA
Contract
Job 24536: Mobile Specialist Our client is seeking a Mobile Specialist with development, engineering, architecture, and analytical expertise. Description: The Mobile Specialist serves in many capacities, including Developer, Engineer, Technical Architect, and Analyst for Mobile Development, Security, and/or Infrastructure Projects. The Mobile Specialist participates in project planning and in the creation and review of technical deliverables. The Mobile Specialist often guides and mentors the technical team in all phases of the SDLC including requirement validation, detail design, development, and implementation. This position will participate as a key technical position for the various client mobile inspection applications. The mobile inspection applications are being built on an iOS platform. The resulting data is received into the client’s enterprise system via services. The backend database is Oracle 12C. This position will be responsible for serving as an architect of n-tier applications using iOS as the access technology for an enterprise backend system. They will serve as the designer, developer and/or engineer on various mobile inspection applications. They will work with the end user stakeholders, various Business Analysts (BAs) and Project Managers (PMs), and other technical staff in defining and managing the business and technical requirements. The candidate will be responsible for developing and/or engineering a user interface, a service tier, data tier components, and/or infrastructure or security for the mobile projects. Attention to reusable components and repeatable processes is required for developing the iOS solutions utilizing, but not limited to, Objective C, Swift, HTML5, JSON, XML, and consumption of RESTful web services. The candidate will develop web service-oriented backend solutions, utilizing Java, Spring frameworks, MyBatis, consuming of SOAP web services, producing RESTful web services, and the Service Oriented Architecture (SOA) middleware. Additionally, assisting in developing and designing Oracle database objects can be helpful throughout the project. Additionally, a solid understanding and experience in Apples technologies, including but not limited to the distribution of certificates, provisioning profiles, code signing, keychains, push notifications, app transport requirements, and iOS version histories. Should have strong knowledge of iOS frameworks related to UI, Core Data, storyboards, web services, security/keychain, camera integration, asynchronous/background processing, multitasking, etc. Also, a strong understanding of MVC, delegation, target-action and Cocoa layers related to Touch, Media, OS and Services and Objective/C and iOS principles of memory management, notifications, blocks, categories, etc. is strongly helpful. The ideal candidate will assist in project planning, including the development of timelines, the composition of technical teams, and the leveling of resources. They must understand Agile Scrum methodology and participate in daily standups. They may mentor other technical team members on Department processes and standards to promote consistency and improve productivity. The selected candidate is expected to assist in the development and review of technical deliverables on projects. Skills: Required 8 years: Full SDLC experience as an application developer Required 8 years: Experience with Object Oriented development Required 5 Years: Experience with iOS SDK and Objective-C Required 5 years: Familiarity with Swift programming language and latest IOS APIs and frameworks Required 5 years: Experience with Core Data framework Required 5 years: Experience with deploying iOS apps Required 5 Years: Experience with relational database design and development Required 5 years: Experience with HTML5 development and JavaScript frameworks Required 4 years: Experience with IOS Auto Layout, Storyboard, Blocks, and GCD Required 2 years: Experience in architecting & solutioning mobile apps that consumes web services Required 2 years: Experience with Java centric server-side development and solutioning Required 2 years: Experience in team leadership position Required 1 year: Experience with deploying enterprise iOS apps via MDM Required: Strong oral and written communication skills   Skills Full SDLC experience as an application developer Required 8 Years Experience with Object Oriented development Required 8 Years Experience with iOS SDK and Objective-C Required 5 Years Familiarity with Swift programming language and latest IOS APIs and frameworks Required 5 Years Experience with Core Data framework Required 5 Years Experience with deploying iOS apps Required 5 Years Experience with relational database design and development Required 5 Years Experience with HTML5 development and JavaScript frameworks Required 5 Years Experience with IOS Auto Layout, Storyboard, Blocks, and GCD Required 4 Years Experience in architecting & solutioning mobile apps that consumes web services Required 2 Years Experience with Java centric server-side development and solutioning Required 2 Years Experience in team leadership position Required 2 Years Experience with deploying enterprise iOS apps via MDM Required 1 Years Strong oral and written communication skills Required  

React Developer (UI/UX)

Henrico, VA
Contract
Job 24535: Description:   Job Description Summary This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks.   Essential Functions: Strong working knowledge of modern programming languages including JavaScript, Java, Swift etc. Expert in ReactJS Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc.   Agile, DevOPS and Cloud: Proficient in automated testing strategies, including TDD. Understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application. Perform load and performance testing on the application and do regular performance tuning.   Requirements/Certifications: Essential Functions: Strong working knowledge of modern programming languages including JavaScript, Java, Swift etc. Expert in reactJs Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc.

Senior Accountant

Sandston, VA
Contract
Job 24532: Responsibilities: This role is responsible for conducting complex assignments and analysis involving accounting projects and the day to day maintenance of a general ledger. Identify inconsistencies and problems and works to resolve them. Perform appropriate accounting controls. Participate in month-end closing, quarterly and year-end financial reporting activities. Routinely interact with internal and external customers. Advise project teams on specific accounting and internal control issues relevant to new products; major business and organizational events; system conversions, upgrades and enhancements. Provide functional advice or training to less experience team members. Qualifications: 5-7 years of Accounting experience, including: Cash Application (Check, Wire, Intercompany Wire) Accounts Receivable Accruals General Ledger maintenance Month-end closing Account Reconciliation Bank Reconciliation SAP experience Excellent computer skills including Excel, Word, and Power Point -Effective communication, interpersonal and customer service skills Excellent analytical skills Ability to type 30+ words per minute (touch/ blind typing a plus) Process Improvement (Six Sigma or Lean) training a plus  

Enterprise Architect

Chester, VA
Contract
Job 24529: Enterprise Architect Our client is seeking an Enterprise Architect to provide the following: Responsibilities IT solution architecture review and technology roadmapping and planning. Review and comment on IT solution architecture, designs and models Research and provide specialized knowledge of current and evolving IT trends and IT future directions EA technology roadmap formulation Experience as a solution or enterprise architect, ability to write on technical topics   Skills Experience as a solution or enterprise architect, ability to write on technical topics Required 5 Years Enterprise Architecture and Current information technologies Required 5 Years Communicate effectively orally and in writing Required 5 Years Organize and present material in a manner that is easily understood by diverse audiences Required 5 Years Work against a plan, meet deadlines, and produce deliverables Required 5 Years Microsoft Office Suite programs Required 5 Months EA certification in a common framework is not required but helpful. Nice to have

EAP Consultant

Westerville, OH
Contract
Job 24528: This is a part-time position, working 2 days a week, 6 hours each day EAP Consultant Our client is seeking an individual who provides direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on a variety of workplace and work-based issues. Provides clinical expertise to restore employees with diminished performance to healthy functioning. Responsibilities: Provides employee consultation related to specific personal problems and concerns. Provides crisis assessment and intervention as needed. Completes clinical and administrative documentation and required forms clearly and concisely. Manages caseload and other tasks to meet both qualitative and quantitative performance expectations. Provides behavioral health assessments, accurate clinical diagnoses, and referral to the appropriate level of care. Provides expert consultation to employees and/or supervisors on a variety of workplace and work-based issues. Provides information and referral to community resources as appropriate. Provides clinical consultation/staffing in absence of EAP Manager. Participates in activities as requested that help improve SBU and/or client performance, excellence and culture. Supports team members and participates in team activities to help build a high-performance team. Demonstrates flexibility in areas such as job duties and schedules to aid in better serving its members and help achieve its business and operational goals. Assists in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Meets productivity targets and quality management expectations. Develops effective working relationships with peers within and across organizational lines. Effectively resolves individual conflicts. Supports department mission and keeps management informed of team issues. Takes responsibility for own development and stays current on the skills and techniques needed to perform a job. Requirements/Certifications: The manager is looking for someone that can work an early shift one day, and a late shift the 2nd day. The shift can be M&W or T&Th. The early shift would be 7-1 and the late shift would be 11-5. This is a 6-month position with the possibility of being converted if the pilot is successful. Clinical training must include instruction on chemical dependency, mental health and brief therapy. Must have an understanding of workplace issues, how businesses function and a fundamental understanding of employee/employer relationships. Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug-Free Workplace Requirements. Must be able to provide accurate client assessment including the level of risk, substance abuse and dependency, job performance issues and refer to the appropriate level of care. Competent in crisis intervention. Demonstrates knowledge and expertise in solution-focused, brief therapy in an outpatient settings. Strong customer service skills required. Must be able to sensitively, compassionately respond to callers. Excellent listening skills vital. Interacts effectively at all levels both within the company and with external customers. Analyzes and presents issues in a clear, concise, persuasive manner, both orally and in writing. Uses the time to manage caseload and documentation effectively. Able to adjust well to new situations and changing priorities. Deals well with ambiguity and stress while handling a variety of assignments. aintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives. 6+ years' post-graduate clinical experience. Minimum 2 years' EAP Consultant experience with high-performance ratings. Start Time: 07:00 AM End Time: 05:00 PM  

Lead IT Analyst

Glen Allen, VA
Contract
Job 24527: Lead IT Analyst   Our client is seeking a Lead IT Analyst.   Job Description Summary: This position will analyze, evaluate and redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. Work quickly and independently while delivering high-quality outputs. Use strong organizational skills for tracking multiple deliverables simultaneously and be able to synthesize the results. Pay meticulous attention to detail; the ability to juggle many tasks in parallel without lowering the quality bar. Collaborate with Software Engineers to understand features and technical implementation and ensure highest quality product delivery. Develop deep understanding of the business/technical domain   Job description: Lead design, planning, and implementation of requirements to satisfy business needs Authority on best practices of requirements gathering, system configuration and defining/execution of acceptance criteria Work with the technical teams and the business/product owner to ensure efficiency, smooth and successful implementation. Coach and mentor junior staff in requirements documentation, systems configuration, defining/execution of acceptance criteria and establishing, tracking, measuring and refining metrics. Improve product feature offerings by providing feedback to internal cross-functional teams including IT Project Manager, Business/Product owner and Software Engineering. Identify, drive, and optimize technical and business process flows for existing and new opportunities Partner with teams to define systems improvement focusing on scale, efficiency, and automation Work with internal business groups to acquire a deep understanding of their processes and operations Understand software internals, debug problems using log files, and write automated tests with Perl/JavaScript and/or user-level test automation tools. Strong organizational skills, tracking multiple test executions simultaneously and be able to synthesize the results Meticulous attention to detail; the ability to juggle many tasks in parallel while delivering high quality results Works/Collaborates with Software Engineers to understand features and technical implementation and ensure highest quality product delivery Driving the software development process toward quality-centric methodologies   Additional Job Description: 5+ years of demonstrated successful experience in the healthcare industry Knowledge and experience with development, implementation, and maintenance of applications using RPA, AWS, Snap Logic, DevOps. Strong SQL skills. Knowledge and experience in web application programming interfaces (APIs) – using API of technology vendors and defining specifications for development of our own API for use by our trading partners Knowledge and experience in HL7 – to support the interoperability of various clinical systems in our eco-system Knowledge and experience in data exchange Knowledge and experience in electronic document exchange – using APIs or protocols of electronic document management system vendors Knowledge and experience in EDI X12 transaction exchange – eligibility/benefit inquiry and response, referral/authorization request and response (healthcare service review information), claim/encounter submission, claim status notification, claim payment/advice, etc. Professional demeanor and highest level of commitment Personally driven and able to work in a fluid environment with general direction Strong interpersonal skills, with demonstrated ability to work independently as well as with a team Ability to energize, develop, and build rapport at all levels within an organization Proven customer (internal and external) acumen and relationship building skills in a healthcare environment Strong written and verbal communication and clear-thinking skills with the ability to synthesize complex issues into simple messages Knowledge of Healthcare industry and marketplace trends, specifically related to managed Medicare, managed Medicaid, dual eligible members and insurance products Demonstrated successful experience tracking projects implementing both systems and processes   Important: 5+ years related experience including a minimum of 2+ years developing requirements, designing and executing test cases in IT. Knowledge and experience with development, implementation, and maintenance of applications using RPA, AWS, Snap Logic, DevOps. (must have) AWS certified (preferred) Looking for a developer turned analyst Strong SQL experience (must have) ETL experience (must have) Experience in Perl/Python/JavaScript scripting and user-level automation. (Good to have) Experience in healthcare/PBM product design, requirements definition, testing and issue management. NO REMOTE candidate allowed Possible Contract-to-Hire

Programmer Analyst 2

Richmond, VA
Contract
Job 24526: Programmer Analyst 2 Our client is seeking the following Programmer/Analyst to participate in the maintenance coding, documentation, testing, and support of applications developed for our clients. MS SQL Server experience with database development is now REQUIRED. Required / Desired Skills: At least 7 years of coding experience with COBOL, DB2, SQL, JCL, and TSO/ISPF in an IBM mainframe environment. At least 5 years of experience with CICS, SPUFI, and IBM Utilities. Familiarity with RC/UPDATE, and CA-InterTest. Proficient with both online and batch programming. Experience with MS-SQL SERVER Exposure to web based technologies. Strong consulting and communication skills. Ability to work effectively with various organizations in pursuit of problem solutions.   DAY TO DAY: Analyzes existing program logic to determine best method of accomplishing required changes or cause of program malfunction. Performs maintenance and modification of programs currently in production to keep them responsive to user needs and to assure efficient operation in the production environment. Designs program logic to meet specifications and to adhere to prescribed standards. Prepares test data and thoroughly tests coded programs to validate accuracy. Maintain system and user documentation. Analyzes production programs to isolate problems or to determine more efficient methods. Maintain a customer service-oriented work approach towards internal and external customers Develop and maintain MS SQL Server databases that link to existing applications Skills COBOL Required 7 Years DB2 Required 7 Years SQL in an IBM mainframe environment Required 5 Years JCL Required 7 Years TSO/ISPF Required 7 Years CICS Required 5 Years SPUFI/IBM Utilities Highly desired 2 Years CA-RC/UPDATE, and CA-InterTest (Platinum Tools) Desired 2 Years MS-SQL SERVER Required 5 Years HTML/COLDFUSION or other web based technologies Highly desired 2 Years  

Process Assistant IV

Alexandria, VA
Contract
Job 24525: Qualifications: Strong knowledge and understanding of company or department procedures associated with administration and management of business process or function.  May require certifications or special training. Ability to prioritize work and exercise significant amount of discretion in performance of duties and responsibilities. Excellent analytical and problem solving skills. Ability to work independently. Excellent skills using spreadsheet, word processing, graphics and database applications and SAP. 3 - 5 years related experience. Excellent oral and written communication skills. Ability to manage multiple activities and resources. Excellent personal computer skills. Compiles regular and special reports using established formats and procedures. Resolves discrepancies and may communicate with various administrative and professional employees within and outside the company. Responsibilities: Under general direction, this role performs the highest level of general clerical and administrative duties that support a specific workflow or phase within a business process. Performs a wide variety of specialized and complex clerical functions in the transaction of part(s) of a business process. Answers questions related to business process or function. Performs complex clerical tasks requiring analysis, discretion and detailed knowledge of applicable policies and procedures including: select and compile data and make calculations to translate data and information into required results, investigates and provides routine explanations for variations from generally expected results. Works independently and exercises considerable discretion in performance of duties and responsibilities. Interprets policies and procedures and makes recommendations for improvements. May provide guidance and assist in training of less experienced staff. Completes special assignments and projects. Education High School or GED preferred

Program Manager

Harrisburg, PA
Contract
Job 24524: Program Manager Our client is seeking a Program Manager. The Program Manager will function as a Business Analyst and is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Responsibilities: Strong organization and writing skills. Willing to assist with training, developing user guides or other Business Analyst activities when necessary Experience creating user stories, tasks, and bugs in Azure DevOps Studio Strong organization and writing skills. Communicates clearly and works with users and client as necessary. Experience in working on a Scrum Team. Experience with Automated Testing practices and software, such as Selenium. Experience participating in Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process. Skills Experience with requirements gathering Required 4 Years Experience developing Business Requirements documentation Required 4 Years Experience conducting full system testing with overall functionality Required 4 Years Experience with OnBase or Filenet Highly desired Prior Commonwealth experience Highly desired Experience in working on a Scrum Team or Agile environment Highly desired

Customer Care Associate I

Orlando, FL
Contract
Job 24523: Customer Care Associate I Our client is seeking a Registered Pharmacy Technician with the Florida Board of Pharmacy. Florida Registered Technician with Call Center Experience This position is a frontline service position assisting our client. Responsibilities: Assisting members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedules to aid in better serving members and help Help achieve business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards the required information to the appropriate staff. Requirements/Certifications: Shift/Training Schedule: Monday - Friday; training 9:00 am-5:30 pm for the first 1-2 months and then from there, their permanent shift would be 11:30 am-8:00 pm. Must be registered with FL State Board of Pharmacy 1-2 years minimum call center and pharmacy tech experience required, call center preferred. Contract Length: 3-6 month contract only. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for training and quality control. Start Time: 11:30 AM End Time: 08:00 PM

Customer Care Associate I

Maryland Heights, Missouri
Contract
Job 24521: Customer Care Asociate I Our client is seeking an individual who actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Responsibilities: Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards the required information to the appropriate staff. Requirements/Certifications: Minimum of 2+ years of college required. 3+ years' experience in Behavioral Health. Understanding of plan benefit structures, psychiatric/medical terminology, and local communication resources. Experience in a managed care environment integrated medical and behavioral health care and/or training in chronic pain management. Behavioral Health Clinical Associates Start Time: 08:00 AM End Time: 06:00 PM                

IT Project Manager

Richmond, VA
Contract
Job 24520: IT Project Manager Our client is currently seeking an IT project manager with considerable knowledge of methodologies for improving organizational performance and principles of project management. Considerable skill in the use of a personal computer, utilizing spreadsheet, and database. PM should effectively manage all phases of the project including requirements gathering, budgeting, work planning and documentation/reporting. Requirements documents should be free of substantial errors and omissions. The PM should develop and maintain an effective system to formally document and track the status of all project activities and recommendations. The PM should bring any changes, delays, or revisions to the project plan to the requester, manager and project sponsors attention for approval. The PM should display effective leadership skills and considerable independence and initiative in managing projects and actively involve stakeholders in project implementation. The Ideal Candidate: Our client is NOT looking for those aspiring to be PMO managers. They need a solid PM who can come in and take small IT projects and see them through completion. Skills Excellent communications both verbally an written Required 7 Years Ability to absorb, understand and disseminate information Required 7 Years Organized and detail oriented Required 7 Years Active PMP certification required (*please make sure to attach the cert separately under the Reference Tab in Vector) Required Current or prev exp as PM involving Telecom based projects in their background (*technical details must be reflected in actual resume) Highly desired 5 Years

Programmer Analyst

Richmond, VA
Contract
Job 24519: Programmer Analyst Our client is seeking a Programmer Analyst. Description: A qualified Programmer Analyst performing work, would preferably hold a bachelors degree in Computer Science, or the equivalent, based on a combination of education and demonstrated related experience. Bachelors with minimum of 5 years IT Experience or Masters with 2 years IT Experience Experience in in relational databases such as Oracle, SQL Server, Teradata etc Experience in writing and performance tuning of SQL queries Experience in Data Analytics, Data Warehousing, or Data Science is required Experience/knowledge administrating BI Platforms like Cognos BI, Business Objects, Tableau, Power BI Hadoop, etc. is required Strong problem solving skills, and attention to details with the ability to work both independently, as part of team. Strong interpersonal communication and written skills is required Experience programming using Python, R etc. is preferred Proficiency in Shell scripting in Unix/Linux is preferred. Proficiency with Big Data and Machine Learning is a plus   Responsibilities: Under general supervision, this fully competent role works on fairly complex programs and performs systems design work. Codes, tests, debugs, documents, and maintains those programs. Works company-wide in a specific platform environment on a specific project assignment. Provides occasional functional guidance to less experienced Programmer Analysts. Errors may cause minor delay, expense and disruption. Plan, and manage Analytic platform implementations and upgrades, licensing, security, auditing, and future/additional product evaluations as needed. Provide resolutions to production job failures and/or data issues. Perform load monitoring and performance tuning in a production environment. Provide technical support to business users and interface with the vendor technical support. Coordinate with analysts and developers to ensure jobs designed and developed meet minimum support standards and best practices before migration into the production environment. Partner with various infrastructure teams, application teams, and architects to generate process designs and complex transformations to various data elements to provide the Business with insights into their business processes. Develop and maintain BI solutions supporting critical business processes across the various Business Units. Develop and perform tests and validate data flows and prepare ETL processes to meet complex business requirements, including designing and implementing of complex end-to-end solutions using BI platforms. Define and capture metadata and rules associated with ETL processes. Configure and utilize various complicated methodologies including Aggregates and OLAP Cache. Index and partition to fine tune the big data and data warehouse to improve the query response and its scalability. Document standards and procedures for various Analytic platforms. Work during non-business hours as required  

Lead Software Engineer (RPG/iSeries)

Hazelwood, MO
Contract
Job 24518: Lead Software Engineer (RPG/iSeries) Our client is looking for a Software Engineer with several years of experience using the RPG language on the iSeries. This includes using Free Format RPG, embedded SQL, sub procedures, service programs, and API's. Any experience in the following tools is a plus, but not required: Implementer Hawkeye DBU Robot Scheduler   Main technologies and expertise needed is experience programming on the iSeries, RPG, SQL, the MS suite of products and using DB2 database. This candidate should be able to work independently as well as within a group in an Agile environment. It would involve working with teams/applications on various platforms. This would be supporting the enhancement of a claims adjudication system that processes claims for various areas such as behavioral health, radiology, oncology, and medical lines of the business. Within this team you will be part of a group focused on supporting our companies’ massive transformative purpose; Leading Humanity to Healthy and Vibrant Lives. The team works to support this goal by ensuring the claims system supports our clients, healthcare providers and individual members in providing an effective, efficient, and accurate adjudication of their healthcare claims. This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business domain process capabilities including leadership in the identification and recommendation of new IT opportunities and business operations as it relates to application development. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in all aspects of development tasks including data management, application architecture and business architecture. Provides guidance to staff on complex assignments and mentors on new technologies.   Important: 8+ years related experience including a minimum of 2+ years designing, building and deploying software in IT. Main technologies and expertise needed is experience programming on the iSeries, RPG FREE, SQL, the MS suite of products and using DB2 database. NO REMOTE Candidate   Any experience in the following tools is a plus, but not required: Implementer Hawkeye DBU Robot Scheduler

Senior SAP FI/CO Systems Analyst

Richmond, VA
Contract
Job 24517: Sr. Business Systems Analyst   Our client is seeking a Sr. Business Systems Analyst   Description: 5+ years experience in a business or functional analyst role 5+ years experience developing process maps, gathering business requirements with strong emphasis on application testing preferably in support of finance and accounting business processes. Experience in writing and executing test scripts and writing technical specifications for developers. Demonstrated ability to work independently, or as the supporting BSA, on projects for multiple client areas. Experience working in and/or leading multi-disciplinary work teams/groups. Includes working with clients to gather requirements, develop technical specifications, configuration, unit/regression testing, and performing change management activities. Ability to provide second and third level support for inquiries submitted to the IT Help Line; utilize Quality Center for documenting and tracking work requests. Data analysis skills and experience troubleshooting application functions or database results. Strong oral and written communication skills. Ability to present recommendations to clients (users and management).   Responsibilities: The individual in this position will provide support for both capital and O&M projects as well as enhancement requests primarily for the following FI/CO modules of SAP - GL, CO, PCA, PS, FERC - in alignment with the Senior Business Systems Analyst roles and responsibilities. Support encompasses gathering and documenting requirements for enhancements and custom development efforts, writing functional development specs, writing and executing comprehensive test plans, and supporting implementations.   Basic job responsibilities include the following: Devise or modify procedures to solve complex systems problems. Align technology solutions with business strategies. Partner with functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs. Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements. Communicate trends and requirements to and from customers and IT. Work with an individual business unit on multi-project assignments. Skills General Accounting 2 years Financial Analysis 2 years SAP 5 years Analysis 5 years Financial Statement 2 years

Senior Disbursements Representative

Mount Storm, WV
Contract
Job 24516: Qualifications: Considerable demonstrated applicable experience. Working knowledge of concepts and applications of accounting principles and business math. Full knowledge of job specific application of automated accounting systems and procedures. Ability to coordinate, process, and control large volumes of work quickly and accurately. Ability to communicate well, both orally and in writing. Responsibilities: Entering and scheduling invoices, disbursement requests, and bank wire requests for payment according to most favorable payment terms. Indexing scanned pages to identify and electronically route invoices. Ensuring quality input of documents and resolving errors as well as pay practice exceptions. Resolving unapproved invoices. Researching, entering, and scheduling credit memos for payment. Entering and reviewing expense reports in system. Providing first-line customer service, including answering expense report policy questions, researching reimbursement and invoice payment status, and answering system-user technical questions. Comments/Special Instructions The current employee has ongoing health issues and a replacement is critical. The station is in an outage and the workload is extremely heavy.

Data Reporting Analyst

Harrisburg, PA
Contract
Job 24514: Data Reporting Analyst JOB DESCRIPTION: This employee is accountable for data collection and responsible for the reporting of data related to STD program activities for our client. The primary responsibilities of this position are data collection, analysis and reporting for activities conducted by, or funded by the client in order to meet federal, state, and local reporting requirements, and to monitor and evaluate performance. This employee will assist in developing and implementing data quality assurance processes, and perform other duties as assigned. This employee will report to the assigned CDC Public Health Program Advisor. RESPONSIBILITIES: Oversees statewide STD-related data collection processes. Reviews procedures for the collection and reporting of data (data requirements); institutes methods to monitor information received in regard to timeliness, completeness and accuracy; Designs/revises and implements data related policies and procedures as needed to meet state and federal requirements. Develops complex and analytical methods and models to effectively manage programmatic data through a variety of systems such as SAS, Access, and Excel, as well as proprietary state software systems (e.g., PA-NEDSS). Provides technical assistance and training to staff and contracted providers on data related issues and activities. Designs and maintains standardized and ad hoc reports to demonstrate programmatic performance in an easily understandable format, or as required by federal/state funders. Develops regular data quality assurance algorithms and performs regular data quality assurance activities. Reviews program reporting requirements and current data collection systems in order to ensure efficiency; designs source and output documents; develops schedules; provides training for staff members and providers when new procedures are implemented. Explores methods/products to integrate data from a variety of systems. May participate on state and/or federal committees/workgroups.   REQUIRED SKILLS: Ability to work collaboratively and effectively with colleagues, and as a member of a team. Ability to develop complex and analytical methods and models. Ability to present ideas (including complex data) to a varied audience effectively, both orally and in writing. Advance expertise in the use of MS, Excel and analytic software such as SAS. Ability to learn and develop expertise in proprietary software and agency database systems. Ability to balance work between multiple projects and possess good organizational skills. Proficiency in current version of Base SAS.   PREFERRED EXPERIENCE: Experience with data formatting, capture, search, retrieval, extraction, classification and information filtering techniques. Experience with data mining architectures, modeling standards, reporting and data analysis methodologies. Experience with data engineering, database file systems optimization, APIs, and analytics as a service. Experience with GIS, spatial data and graph database. Experience working in the healthcare industry with various health data sets. Skills Experience in developing complex and analytical methods and models. Required 8 Years Expertise in MS Excel Required 8 Years Experience in current version of Base SAS Required 4 Years Experience with data formatting, capture, search, retrieval, extraction, classification and information filtering techniques. Highly desired 4 Years Experience with data mining architectures, modeling standards, reporting and data analysis methodologies. Highly desired 4 Years Experience with data engineering, database file systems optimization, APIs, and analytics as a service. Highly desired 4 Years Experience with GIS, spatial data and graph database. Highly desired 4 Years Experience working in the healthcare industry with various health data sets. Highly desired 4 Years

Customer Care Associate I

Middletown, RI
Contract
Job 24513: Customer Care Associate I Our client is seeking an indiviual who actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Responsibilities: Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedules to aid in better serving members and help  achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards the required information to the appropriate staff. Requirements/Certifications: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree with observe service for training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Customer Service  GED (Required) or High School (Required) Start Time: 08:30 AM End Time: 05:00 PM

Sr. IT Analyst - Business Systems Analyst

Maryland Heights, MO
Contract
Job 24512: Business Systems Analyst   Our client is seeking a Business Systems Analyst.   Job Summary: Looking for a Sr. IT Analyst with SQL experience for an excellent opportunity at our client’s site. This position will analyze, evaluate and redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. Work quickly and independently while delivering high-quality outputs. Use strong organizational skills for tracking multiple deliverables simultaneously and be able to synthesize the results. Pay meticulous attention to detail; the ability to juggle many tasks in parallel without lowering the quality bar. Collaborate with Software Engineers to understand features and technical implementation and ensure highest quality product delivery. Develop deep understanding of the business/technical domain.   Job Description: Independently participate in requirements documentation, business systems configuration and defining/execution of acceptance criteria. Document issues and participate in their resolution. Work closely with development and business teams to understand business requirements. Translate business needs into high-level technical specifications and design. Identify gaps and ensure deployment of solutions. Support business-critical systems using mature IT and software engineering practices. Develop, deploy, and execute test strategies. Work with team to ensure the highest quality product delivery. Work closely with cross-functional teams and across boundary organizations to gather requirements, define solutions, implement new tools and process, and provide ongoing support to these teams. Test applications and products at the user level, both manually and with automated tools. Develop deep understanding of the applications that he/she/they support. Communicating cross-functionally and across management levels in formal and informal settings. Track multiple test executions simultaneously and synthesize the results.   Requirements: 3+ years related experience including developing requirements, designing and executing test cases in IT Experience with QA methodology and problem-solving techniques/tools. Experience with analytical programming languages such as SQL (procedure, triggers, SSIS, SSRS etc) Experience working with industry standard claims, billing or EHR systems. Demonstrated software testing experience. PBM/Healthcare (must have) Experience with EDI Interfaces Experience on CMS 275/278 Remote Work allowed Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers. Excellent written and oral communication skills. Meticulous attention to detail; the ability to juggle several tasks in parallel without lowering your quality bar. Ability to thrive in ambiguity and rapid change. Experience with process flow diagrams. Experience with applying Agile Methods. Experience with Problem Solving Techniques. Hands-on experience running queries and creating reports. Ability to understand technical specifications and analyze log files.

Clinical Pharmacy Technician I

Middletown, RI
Contract
Job 24511: Clinical Pharmacy Technician I The Clinical Services Pharmacy Technician supports Clinical Program Pharmacists with all day-to-day tasks related to assigned client initiatives with heavy outbound calls to providers, pharmacies and/or members. Specifically, the position will be responsible for handling all administrative work in follow-up to call activity and as assigned by a licensed pharmacist or another health care provider. Overall, the Clinical Services Pharmacy Technician is expected to provide outstanding service to our internal and external customers. The Pharmacy Technician provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards. All job duties and responsibilities must be carried out in compliance with applicable professional and regulatory requirements. Listens to callers in a professional manner. Resolves administrative concerns as the first line of contact whenever possible. Refers callers requesting provider information to Provider Services for each specific health plan. Performs triage for decisions not requiring clinical judgment. Identifies and responds to crisis calls and continues assistance with the Clinician until the call has been resolved. Comprehensively enters patient information into the appropriate database. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Leads or participate in activities as requested that help improve performance, excellence, and culture. Supports team members and participate in team activities to help build a high-performance team. Demonstrates flexibility in areas such as job duties and schedule to aid the Clinical Services Center in better serving its members and help achieve its business and operational goals. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Remains responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Performs various other duties and special projects that are assigned by management daily while performing primary functions. Requirements: Proficient with Microsoft Office Start Time: 08:30 AM End Time: 05:00 PM

Sr. Application Developer

Harrisburg, PA
Contract
Job 24510: Sr. Application Developer Our client has many custom developed applications that require feature and functionality enhancements to support gambling expansion in PA. Our client is also looking to develop and deploy new applications along with an external facing portal that would facilitate communications between the client and external gaming entities. Applicants will be expected to analyze existing applications and provide break/fix support as well as work directly with agency business units to document and gather requirements for enhancement requests to existing applications. Applicants must be able to develop business solutions for complex workflow processes and design efficient database architectures and supporting components. Applicants should be quick learners who can work independently once brought up to speed with established development standards and practices. Applicants must have at least three to five years of experience with the following technologies: Structured Query Language (SQL) for Microsoft SQL Server 2016 ASP.NET Framework ASP.NET AJAX JavaScript Windows Communication Foundation (WCF) Experience with the following technologies are not a requirement but would be beneficial: VB.NET Telerik Reporting Telerik UI for ASP.NET AJAX SharePoint Microsoft Dynamics FileNet Skills Structured Query Language (SQL) for Microsoft SQL Server 2016 Required 5 Years ASP.NET Framework Required 5 Years ASP.NET AJAX Required 5 Years JavaScript Required 5 Years Windows Communication Foundation (WCF) Required 5 Years VB.NET Highly desired Telerik Reporting Highly desired Telerik UI for ASP.NET AJAX Highly desired  

Pharmacy Intake Coordinator

Orlando, FL
Contract
Job 24508: Pharmacy Intake Coordinator This position will view and prioritize all incoming faxed prescription orders and authorizations and triage orders for new patients and refill orders for existing patients. They will create a new patient profile in the operating system, add all patient demographics, physician, and insurance information, and attach the faxed documents to the profile. They will contact the physician or patient for any missing information. Documents for existing patients will be attached to the existing patient's profile and this position then creates a preliminary new drug order and route it to the queue in the operating system where the pharmacy data entry technicians view and complete the details of the order.   ESSENTIAL FUNCTIONS: Responsible for soliciting new business with members of our non-exclusive insurance contracts. The coordinator will respond to referrals by making calls to try to capture business from members that already exist as a patient with another pharmacy. Create initial drug order in the system to start the process flow to be continued by data entry technicians. Enter all required demographic, physician, insurance, authorization, and other information into a profile for all new patients. Review all incoming faxed prescription orders and attach to new or existing patient profile. Contact patient or physician to fill in any missing information. Assign any non-prescription faxes to appropriate users and notify the user of the fax. Requirements/Certifications: HS Degree/GED 1-2 years Minimum - Specialty Pharmacy experience Required Certified Pharmacy Technician in FL - Preferred Must have a professional presence and strong written and verbal communication skills. Must be a team player. Requires intermediate knowledge of Excel, CPR+, and specialty pharmacy functions. Strong analytical and basic accounting skills. 3-6 month contract role Schedule: Candidates will need to have open availability from 8:00 AM -7:00 PM Monday - Friday. Possible weekend Overtime. The schedule will be determined based upon business need once hired. Call center environment - roughly 50 calls or less a day. Start Time: 08:00 AM End Time: 07:00 PM  

Customer Care Associate I

Orlando, FL
Contract
Job 24507: Customer Care Associate I THIS IS A HIGH VOLUME CALL CENTER & CANDIDATE WILL BE TAKING INBOUND CALLS & SETTING UP DELIVERIES This position is a front line service position assisting members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.   ESSENTIAL FUNCTIONS Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards the required information to the appropriate staff. Requirements/Certifications: HS Diploma/GED Required Pharmacy Technician License (in the state of FL)Strongly Preferred Minimum 6 months - 1-year call center experience REQUIRED (pharmacy/specialty pharmacy strongly preferred) This is a 3-6 month contract. Schedule: Monday-Friday 10:30 am-7:00 pm. Training is roughly 3-4 weeks (could go longer depending on the individual) & schedule will be 9:00 am - 5:30 pm for the first 2 weeks of training. In the last 1-2 weeks of training, the schedule will change to 10:30 am-7:00 pm. The schedule will remain at 10:30 am-7:00 pm for the remainder of their contract. The hours of operation for the call center - 8:00 am-10:00 pm. The candidate will likely not work until 10:00 pm but will need to flexible. Start Time: 08:00 AM End Time: 10:00 PM  

Customer Care Associate I

San Diego, CA
Contract
Job 24506: **Attendance is very important. Must be reliable and on time to work*** Customer Care Associate I This position is a frontline service position assisting members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.   Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure members or providers' needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers. comments/information and forwards the required information to the appropriate staff. Requirements/Certifications: Potential temp to hire 2+ years of call center experience in the healthcare industry HS diploma/GED Required Must be able to work either of the two shifts: 8:00 AM - 4:30 PM 8:30 AM - 5:00 PM Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for training and quality control. Bilingual in Spanish, Mandarin or Vietnamese is a PLUS Start Time: 08:00 AM End Time: 04:30 PM

IT Engineer II

Richmond, VA
Contract
Job 24505: IT Engineer II Our client is seeking an IT Engineer II with RF Engineering experience. Responsibilities: This is an experienced level RF engineering position providing detailed support for our client’s microwave, LMR, satellite, and MAS infrastructure. Tasks will include: 1) completing RF studies 2) coordinating frequencies 3) obtaining FCC licenses 4) creating technical specifications and purchasing RF equipment 5) creating equipment installation instructions to be used by field personnel for installing RF equipment   Requirements Candidate must have a detailed knowledge of RF engineering concepts, fundamentals, and theory for microwave, LMR, satellite, and MAS systems including field installation of these systems. Candidate must have detailed knowledge and experience with RF propagation software for completing point-to-point microwave studies and LMR coverage studies. Candidate must have effective computer skills including detailed knowledge and experience with Visio, Power Point, Excel, Word, and Outlook. Candidate must have 5+ years of experience completing RF studies for microwave and LMR systems.

Sr. Network Administrator

West Chester, PA
Contract
Job 24504: Sr. Network Administrator SUMMARY: Primarily responsible for maintaining all core Microsoft Domain services. Review, revise, and where needed create/enforce all county Domain policies and procedures LOCATION: West Chester, PA SHIFT: 7:30a.m. - 4:30p.m. ESSENTIAL DUTIES: Manage network activities (e.g., network performance, task management, event administration, file and object access, network name resolution, file system security/integrity, etc.). Manage, maintain and monitor the county core Microsoft systems and services, Administer user accounts, computer accounts and account policies. Responsible for Windows operating systems and MS Backoffice standards, patches and hotfixes. Define standards and policies for management of remote users via VMWare and the VPN Maintain documentation of all network data connections and troubleshoot connectivity problems. Responsible for remaining abreast of emerging technologies and product enhancements. Maintain operating system of all Windows-based servers when required Perform scripting of network connections and software deployment. Help maintain remote access accounts on SSL/VPN and outgoing SSH as well as VM Ware and VPN Perform other duties, tasks and special projects, as required.   QUALIFICATIONS/PREFERRED SKILLS, KNOWLEDGE & EXPERIENCE: Bachelor's degree from an accredited college or university, or equivalent combination of education and experience. Microsoft MCSA and Four years of job-related experience. Excellent organizational skills. Strong time management skills. Strong verbal and written communication skills. Ability to interface effectively with all levels of county management. Accurate and detail-oriented. Easily adapts to changes in the work environment. Ability to maintain high levels of confidential information and handle confidential matters. Requires extreme professionalism Intermediate skill to use a personal computer and various software packages. A valid driver's license is required.   Preferred Skills, Knowledge & Experience: Bachelor's degree from an accredited college or university in Computer Science or related field. Ability to work independently and proceed with objectives. Exhibits sound and accurate judgment. Strong customer skills. Ability to balance team and individual responsibilities. Ability to carry tasks to completion. General knowledge and understanding of County of Chester policies and procedures. Flexibility.   ADDITIONAL INFORMATION: Computer Skills: To perform this job successfully, an individual should have: Advanced Microsoft Server operations system skills Advanced Excel skills Advanced Access skills Advanced PowerPoint skills. Advanced Outlook skills (Email and Calendar) Advance internet browser skills Advanced Visiot Networking protocols experience including Network Printer configuration Skills Bachelor's degree from an accredited college or university, or equivalent combination of education and experience. Required Microsoft MCSA Required Manage network activities (e.g., network performance, task management, event administration, file and object access, network name resolution, etc) Required 4 Years Advanced Microsft Server operations system skills Required 4 Years Networking protocols experience including Network Printer configuration Required 4 Years Advanced Experience in MS Office (Word, Excel, Access, PowerPoint, Outlook) Required 4 Years Advanced Internet Browser skills Required 4 Years

Application Developer/DBA II

West Chester, PA
Contract
Job 24503: Application Developer/DBA II SUMMARY: The Application Developer/DBA II develops and maintains applications in accordance with client life - cycle development standards. This position will analyze requirements for the development of new or existing application functionality and implement fixes or modifications to new or existing systems to ensure that systems function optimally and that all deadlines are met. Additionally, this position will act as a project lead within the client’s development team mentoring other application developer and producing functional requirements. This position is also responsible for providing database administration and technical support for the county's databases. Duties within this job may be considered to be essential to the restoration of services outside of normal business hours. Individuals in this job are required to answer such calls. At that time, it is the individual's responsibility to inform supervision if they are not capable of performing as directed. LOCATION: West Chester, PA SHIFT: 730am to 430pm ESSENTIAL DUTIES: Responsible for system design, development, implementation, installation and maintenance. Maintain the performance, availability and recoverability of Oracle and MS SQL databases. Monitor performance, connectivity, users, processes, backups perform troubleshooting and tuning. Ensure proper functioning of integration and replication between database applications Responsible for application related problem-solving and troubleshooting. Provide production support of assigned applications, including patches and fixes. Perform data conversion tasks via detailed and comprehensive extraction scripts, analysis of data relationship and data validation (qualitative and quantitative), and develop a plan to address invalid data issues. Create, maintain and update documentation Interface with Supervisor on project status. Act as a project lead within the DCIS development team, leading 2-3 projects simultaneously. Responsible for producing functional requirements from business use cases and articulating those requirements for application developers. Mentor DCIS application developers with technical proficiency as well as development methodologies and practices. Perform other duties, tasks and special projects, as required.   QUALIFICATIONS/PREFERRED SKILLS, KNOWLEDGE & EXPERIENCE: Bachelor's degree from an accredited college or university, or equivalent combination of education and experience. Five to seven years of job-related experience. Demonstrated analytical skills. Strong verbal and written communication skills. Understanding of life cycle development methodology. Ability to understand and follow the system design and architecture Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field Ability to work with project cycles and manage rapid changes Ability to work efficiently in a fast paced environment, work under pressure and deadline Ability to be flexible and adapt to any given situation Knowledge of application development technologies and tools specific to area of support.. Working knowledge of change control. Must be methodical and detailed oriented. Ability to work independently and proceed with objectives. Ability to maintain confidential information and handle confidential matters. Ability to handle and resolve recurring problems. Accurate and detail oriented A valid driver's license is required.   Preferred Skills, Knowledge & Experience: Bachelor's degree from an accredited college or university in Computer Science. Minimum of five years of development experience. Strong listening skills. Strong professional ethics. Able to use common sense understanding to carry out written or verbal instructions. Time management skills. Ability to establish priorities and remain focused on daily operations. Strong organizational skills. Able to carry tasks to completion. Flexibility. Ability to multi-task. Strong interpersonal skills. Ability to interface effectively with all levels of county management. General knowledge and understanding of County of Chester policies and procedures   ADDITIONAL INFORMATION: Computer Skills: To perform this job successfully, an individual should have: Expert Word skills Expert Excel skills Expert Access skills Advanced PowerPoint skills Intermediate MS Outlook skill (Email and calendar) Advance MS Visio skills Advanced Programming languages: Visual Basic.NET, XML, HTML, JavaScript, HTML, CSS, SQL etc. Advanced understanding of development methodologies (waterfall, iterative, agile, scrum, etc.) and requirements gathering techniques (business use case). Proven knowledge and skill with Visual Studio.NET application tools Proven knowledge of SQL Server and Oracle databases and tools Proven knowledge and skill with SQL and reporting Proven knowledge and skill with Web design Skills Bachelor's degree from an accredited college or university, or equivalent combination of education and experience. Required Advanced understanding of development methodologies (waterfall, iterative, agile, scrum, etc.) & requirements gathering techniques (business use case) Required 5 Years Experience with Advanced Programming languages: Visual Basic.NET, XML, HTML, JavaScript, HTML, CSS, SQL Required 5 Years Experience with Visual Studio .Net application tools Required 5 Years Experience with SQL Server and Oracle databases and tools Required 5 Years Experience with SQL and Reporting tools Required 5 Years Experience with Web Design Required 5 Years Expert MS Office Skills (Word, Excel, Access, PowerPoint, Outlook Required 5 Years Advanced MS Visio skills Required 5 Years  

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