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Customer Service/Call Center Representative

Glen Allen, VA
Contract
Job 25408: Hours: 7:30 AM - 4:30 PM Monday - Friday. Duration: 1-year contract Description: Recent graduates welcome. Must have stable internet connection. Potential for conversion based on performance. This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. Individual will review circumstances and documentation related to claims based on Regulation E and related procedures. This role assists in the resolution of qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation for through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast paced, customer-oriented environment. Basic responsibilities entail but are not limited to: Review debit & ATM claims of fraud or dispute for potential charge backs through the MasterCard process Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system Utilize investigation skills and document findings Gain extensive knowledge of Regulation E Become an expert in MasterCard chargeback rules Meet performance expectations related to productivity, effectiveness, and customer experience Contact customers via Amazon Connect regularly Assist customers, banking offices and Customer Service with inquiries related to debit card claims Other duties as assigned Basic Qualifications: At least 1-year experience performing case or phone work At least 1 year experience with Microsoft Office Products Experience with Google Products Preferred Qualifications: At least 3 years post-high school education or Associate Degree At least 2 years’ experience performing case or phone work At least 2 years’ experience in heavy customer contact environment EDUCATION High School Diploma, GED, or Equivalent Certification

Senior Software Systems Engineer

Richmond, VA
Contract
Job 25404: Senior Software Systems Engineer Candidate must be willing to join the on-call rotation and support critical applications after-hours and on weekends. (About every 6-8 weeks, the candidate must be the primary on-call contact and then the secondary contact the following week for urgent circumstances) Top Skills Needed: Experience with Python and shell scripting. Experience with integration of vendor and custom applications in a large-scale corporate environment. 3 years of experience with Linux or Unix. Experience designing integration solutions to/from operational systems using relational databases, flat files or other methods. SCADA system experience along with the above: BIG PLUS   Ideal candidate will have 6+ IT experience that isn't just a programmer, but someone who is well rounded in network related skills as well Additional Qualifications: Experience contributing to and supporting a high profile application (mission critical, 24x7). Achievement oriented and self-motivated (a go-getter). Able to work independently but also knows when to ask for assistance. Able to multitask and manage time across multiple projects. Experience working in high-security/highly-compliant environments a plus. Education: Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems   Responsibilities: Translate business and user requirements into accurate system design requirements and technical specifications addressing all applications tiers and external system interfaces. Support daily operations of diverse application portfolio of IT / OT applications. Work on a team of IT professionals to support the full lifecycle delivery/implementation of multiple high profile software projects. Analyze and evaluate existing or developed company applications or systems and prepares documentation including detailed technical designs, system use cases, system flow charts, data models, screen mock-ups, and system interface descriptions outlining systems capabilities and processes. Conducts detailed data analysis and produces system data mapping deliverables. Ability to define project tasks and estimate level of effort to achieve project deliverables and goals. Contributes to and works to meet project schedules by providing accurate estimates of effort required for systems analyst deliverables, by also providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management. Interacts regularly with Business customers, Business Analysts, other Systems Analysts, Architects, Developers and Software vendors to meet project objectives. Experience leading small teams on COTS - Commercial-Off-the-Shelf Implementations and collaborating with vendors to resolve complex problems and deliver client results. Manage defects and enhancement requests; this includes analysis, working with a developer, testing/validating results, and coordinating implementation. Create and execute detailed test scripts. Provide root cause analysis of operational issues and application defects. Provide low level analysis and design for development and maintenance of supported applications. Analyze new requirements and identify solution alternatives and define detailed system modifications. Convert conceptual designs into technical solutions. Perform other duties as requested or assigned. Works fairly independently, this role formulates or defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Is responsible for applications dealing with the overall operating system. Works at the highest technical level on all phases of software systems programming applications. Is responsible for working with an individual business unit on multi-project assignments. Guides and advises less experienced Software Systems Engineers. Monitored on project's progress and results. Errors may cause delay, expense and disruption.

GIS Analyst

Akron, OH
Contract
Job 25403: GIS Analyst Our client is seeking a qualified candidate with prior analytical skills in GIS. Responsibilities: Responsible for review/analysis of DEOs distribution system for potential Service Off Service (SOS) scenarios. Works in GIS, Google Earth, Microsoft Access, SharePoint, and database applications which model utility distribution systems to identify scenarios. Requires understanding of functional business processes as they relate to design, construction and operations and working understanding of data attributes that support these business processes. Works in a collaborative team to review and confirm SOS scenarios. Perform other duties as requested or assigned.    

Application Developer/Specialist

Raleigh, NC
Contract
Job 25402: Application Developer/Specialist   Our client has a position for a Developer that will be involved in the design and development of custom enterprise solutions that will serve the universities unique application needs using a variety of methods, tools, and environments.   The position will require a significant amount of creativity, personal initiative, teamwork, and independent judgement when developing web or mobile software solutions using PHP, with a special emphasis on using the Symfony 4.4 PHP Framework, Doctrine ORM Database Framework, JQuery, and Bootstrap CSS. The work will require a demonstrated understanding of basic UX design practices, web programming and the ability to translate complex user requirements into comprehensive software solutions using an Agile development model.   Skills PHP 7.2 and above Required 2 Years Bootstrap CSS Framework Required 3 Years JQuery Javascript Framework Required 5 Years Symfony PHP Framework Highly desired 2 Years HTML 5 Required 2 Years Responsive Web Design Required 2 Years Object Oriented Programming Required 10 Years Requirements Gathering and Translation Required 5 Years Dev/Ops Experience (Jenkins, Continuous Integration, Deployment Pipelines) Desired 2 Years

Sr. Software Tester

Raleigh, NC
Contract
Job 25401: Senior Software Tester   Our client seeks qualified Senior Software Tester to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs.   The Senior Software Tester position is responsible for testing vendor base solution for the implementation effort. S/he is responsible for testing within assigned areas of responsibility (e.g. data conversion, configuration testing, external and internal integration testing, data creation, functional/system testing, security testing, execution, etc.).   The Senior Software Tester position requires a well-rounded tester that have experience working on projects from initiation through implementation and knows the importance of understanding the business. The Senior Software Tester position is responsible for working all phases in software development life cycle with experience in different methodologies (i.e. agile, iterative, waterfall, etc.) with emphasis on agile. This position will have the responsibilities for the analysis, verification, and validation of products or services meeting the specified requirements for large vendor solution systems. Other responsibilities are understanding business workflow, configuration, monitoring and evaluating testing results against predetermined objectives, and applying recommended actions for improvements, creating test data, test estimates, performance testing, coordinating, and conducting readiness meetings. Excellent communication skills are required both oral and written. The person in this position will work closely with project manager, business analysts and developers. The position requires the individual to work with minimal assistance, and the ability to establish and maintain a good working relationship within and outside the Quality Control and Testing teams.   Primary responsibilities for this position include but are not limited to the following: Excellent oral and written communication skills are required. Understand the technical details of the project/application/system. Prepare and execute SQL commands to manage and verify data Develop, publish, and execute test cases and test scripts for complex, distributed applications throughout the project life cycle Create, manage, and maintain efficiencies in the automated script execution and script development using Selenium web driver in addition to keeping abreast of automation best practices. Create, execute, and automate SOAP UI scripts for Web Services testing. Develop test plans and user acceptance tests; and develop test data as needed. Execute sanity, smoke, functional, security, regression, stress/performance, and load testing based on projects, applications, and services. Participate in production implementation verification. This position reports to the PMO and QA Administrator.   Staff work hours are typically 8:00 AM - 5:00 PM, Monday - Friday. Occasional evening and weekend work may be required.   KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Knowledge of: COTS testing; software development life cycle; system testing best practices and methodologies; web application UI modeling and dynamic web applications; white box, gray box, and black box test development; and Microsoft Office Word, Excel, and PowerPoint. Skills in: testing web applications, web services, and infrastructure applications; relational databases (e.g., SQL Server, DB2, Oracle), data modeling, SQL, and XML; automated testing tools (SOAP UI, Selenium Web Driver); and sanity, functional, regression, security, performance, and load testing. Ability to: work with minimal assistance with a can-do attitude, understand the technical details of projects, applications, and systems; write test cases and execute testing within a web service environment; create test data to meet testing needs, establish processes for collecting data, data entry, and prioritizing defects reports for defect tracking tools, etc.; create traceability matrix of test cases to requirements; and work with cross functional teams.   MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in computer science, mathematics, or a related field, and three (3) years of experience in an appropriate field of electronic data processing; or an equivalent combination of education and experience. Management requires applicants with: Seven (7) or more years of experience testing web applications and web services. Four (4) or more years of experience with rational databases and SQL and ETL. Four (4) or more years of automation testing using Selenium using Web Driver. Four (4) or more years of web service testing using SOAP UI.   Skills All types of testing (performance, functional, load, web services, security, data creation, persistent layer verification, stress, automation, etc.) Required 7 Years Ability to work in a fasted-pace environment Required 6 Years SQL, relational database, and ability to read a data model. Highly desired 6 Years SOAP UI utilizing REST requests - in depth knowledge Required 6 Years Experience with large-scale web based (COTS) project Highly desired 6 Years Proficient in various SDLC (agile, iterative, etc.). Worked on projects through the full life cycle meaning from initiation phase to implementation. Required 6 Years Experience with security testing Highly desired 6 Years Testing automation Nice to have 6 Years Must have the ability to work independently - self starter. Required 6 Years    

GIS Business Analyst

Raleigh, NC
Contract
Job 25400: GIS Business Analyst Our client is seeking a Mid-Level GIS Business Analyst contractor for an approximate 12 month engagement assigned to the GIS Unit. This resource will provide technical assistance and support to the Transportation Planning Branch in order to perform GIS analysis, implement GIS data management, implement linear referencing solutions, and implement GIS data dissemination solutions.   Responsibilities: Design, develop and support GIS analysis processes Design, develop and support cartographic solutions Create or migrate workflows utilizing web based map services Create Python scripts/tools to automate task/data processes Identify and implement best practices for GIS data management Utilize GIS and organizational best practices to maintain and manage GIS layers Consult with customers to identify project requirements Develop and document standards and best practices Develop and execute test plans for all levels of system testing Consult with customers to ensure implementation and maintenance meets expectations   Skills Strong experience with Esris suite of software products Required 3 Years Strong knowledge and understanding of GIS principals, theories and practices Required 3 Years Knowledge of spatial analysis procedures Required 3 Years Knowledge of Python and Esri Model Builder Required 3 Years Experience with integrating and implementing complex technology solutions Required 3 Years Project management skills Required 3 Years  

Sr. Network Engineer

Richmond, VA
Contract
Job 25399: Sr. Network Engineer   Our client is seeking a senior-level Networking Engineer to join their team and provide valued insight.   Duties/Responsibilities: 802.1X and management applications like Cisco ISE Managing and setting up firewalls including Palo Alto, ASA, SRX Experience with IPAM solutions (Infobox, Solarwinds, and others) Experience with configuring, maintaining, and troubleshooting Cisco network equipment Experience with NetScaler or other Loan Balancers Experience with BGP Experience with Software Defined Networking applications like Cisco DNA Center Experience with managing a Cisco Wireless Controller-based environment   Knowledge/Skill Requirement: CCNA (in R/S, SP, Data Center or Security) or JNCIA are desired Extensive experience in designing, deploying, managing, and monitoring firewalls such as Cisco ASA, Juniper SRX, VMware NSX Edge Gateway & Distributed firewall, Palo Alto in an enterprise setting. Preferred applicants will also have experience with intrusion detection systems, VPN technologies, vulnerability assessment tools, even and log analysis solutions, configuration and change management and other network security systems and devices. Solid experience configuring and troubleshooting routing and switched infrastructure. Experience with packet capture and analysis methodologies. Network components and concepts such as: Routers, switches, load balancers, firewalls and other L2-L3 networking and L4-L7 services components and technologies from a variety of vendors. Virtual networking components such as NSX Edge Appliances, distributed firewalls, distributed logical router, distributed and standard virtual switches, Nexus 1000V, CSR 1000v and ASA 1000v. Experience in protocols such as BGP, OSPF, VLAN, VXLAN, IPsec, IP Subnetting and other network design topics. 10+ years of customer-facing experience. Strong virtualization/networking troubleshooting skills. Working knowledge of various Operating System types. Works well with teams, as well as individually. Working knowledge of load-balancing, firewalling, and micro-segmentation. Automation scripting experience in Python, PowerShell, JavaScript, or other. Able to mentor other engineers.

Lead Sharepoint Developer

Richmond, VA
Contract
Job 25398: Lead SharePoint Developer ABOUT THE ROLE SharePoint Developer: Responsible for configuring and customizing SharePoint systems according to client specifications, building scalable web applications, writing and modifying code like workflows, web parts, features, etc., debugging software, and training staff. SharePoint Developer should have extensive knowledge of SharePoint and MS Office software, proficiency with front-end programming languages, and the ability to solve complex software issues. An experienced SharePoint Developer should create clean, scalable SharePoint websites that meet all DBHDS design and functionality requirements.   SharePoint Developer Responsibilities: Meeting with the project teams to review website and application requirements Setting tasks and development goals Configuring the company SharePoint systems to specified requirements Developing new web components using XML, .NET, SQL, and C# Designing, coding, and implementing scalable applications Extending SharePoint functionality with forms, web parts, and application technologies Testing and debugging code Reviewing website interface and software stability Troubleshooting software issues Maintaining and updating SharePoint applications Providing systems training to staff and customers   Skills Exp meeting with the project teams to review website and application requirements Required 5 Years Setting tasks and development goals Required 5 Years Configuring the company SharePoint systems to specified requirements Required 5 Years Developing new web components using XML, .NET, SQL, and C# Required 5 Years Designing, coding, and implementing scalable applications Required 5 Years Extending SharePoint functionality with forms, web parts, and application technologies Required 5 Years Testing and debugging code Required 5 Years Reviewing website interface and software stability Required 5 Years Troubleshooting software issues Required 5 Years Maintaining and updating SharePoint applications Required 5 Years Providing systems training to staff and customers Required 5 Years Previous experience with developing SharePoint for the following applications preferred:I BM Box migration to SharePoint Desired 2 Years Exp with Sensei Beacon Desired 2 Years Exp with Intranet site development Desired 2 Years    

Senior Information Security Analyst

Richmond, VA
Contract
Job 25397: Senior Information Security Analyst Top Skills Needed Firewall administration - administering network firewalls: In-depth experience with design, installation, administration and maintenance of traditional and next generation network firewalls (Palo Alto, Fortinet, and/or Juniper is preferred) is the primary requirement for this position. Knowledge of Network Concepts: Understanding of the OSI Model, TCP/IP, network protocols and standards for common enterprise applications is needed. Great written and verbal communication skills   Additional Experiences and qualities desired include: Ability to perform during high pressure or stressful situations. Demonstrated competency in verbal, written, and presentation communications and interpersonal understanding. Demonstrated ability to understand customer's business needs. Demonstrated leadership of work teams/groups. Demonstrated ability to work with all levels of employees. Demonstrated organization and planning skills that include: time management, project coordination and management, and the ability to handle multiple deadlines and associated pressures. Demonstrated competency in developing effective solutions to business problems. Demonstrated ability to analyze problems and to make decisions. Demonstrated concern for quality. Demonstrated self-starter. Demonstrated ability to be flexible. Demonstrated ability to work independently.

Oracle Financials Trainer

Raleigh, NC
Contract
Job 25395: Oracle Financials Trainer Our client is implementing a statewide ERP financial system. The project is called the Financial Backbone Replacement (FBR) project. The objective of FBR is to deploy financial application capabilities to replace and enhance the functionality currently provided by the North Carolina Accounting System (NCAS) and Cash Management Control System (CMCS) accounting systems with Oracle Cloud Financial applications. The solution deployed by FBR will serve as the foundation for their further technology system of record processes. The selected candidates must have experience training end users on Oracle Financials. Duties include but are not limited to all the following tasks: Review training materials and develop data requirements for each course Work with the project process and technical teams to create and stage data in a training environment Create exercise data sheets to support end user learning experience Deliver virtual end user training in a manner that engages the learner Contribute to the modification of training materials as needed to support training delivery, following the defined approval process for updates Manage the administrative tasks for track training completions and assessments Contribute to post training support for the end user community   Skills Minimum of 7 years experience training Oracle Financials Required 7 Years Minimum 7 years experience developing training content with Articulate Storyline and/or other tools for building simulations and interactive games Required 7 Years Strong interpersonal skills, be able to perform in a team environment, collaborate with others, be flexible with change, and meet deadlines Required 5 Years Excellent communication, presentation, and public speaking skills Required 5 Years Understanding of training and development principles and adult learning theory Required 5 Years Strong knowledge in Microsoft Office; specifically, Word Excel, PowerPoint and Outlook Required 1 Years Oracle Financials Cloud experience Required 1 Years Virtual training delivery Required 1 Years Position is 100% remote for all training development and delivery. Is this understood?

Web Content Manager

Richmond, VA
Contract
Job 25394: Web Content Manager This person will be working on the CMS (T4) with the business to help them publish content. They will be creating templates and consulting on good UI/UX decisions.   Responsibilities: This position will be working closely with the communication team. This position will be the primary resource for new templates, plug-ins, graphics work, and assistance with content changes. In addition to supporting the agency website (external), this resource will work with the development team improving UI/UX on our internal and external facing applications. A background in accessibility and ADA 508 compliance is a strong plus. Some of the server and PHP skills are a secondary consideration. This resource could be asked to manage small projects with executive level employees. They will need excellent communication skills including writing and editing public facing content.   Skills: T4 or other content management experience. Required 5 Years Experience implementing third party plug-ins in T4 or other content management systems (WordPress). Required 5 Years Experience implementing JavaScript plug-ins in T4 or other content management systems (WordPress). Required 5 Years Experience with graphic design. Required 5 Years Responsive and mobile design. Required 5 Years Experience coding HTML5, CSS3. Required 5 Years Experience with Javascript. Required 5 Years Marketing and an understanding of SEO. Highly desired 1 Years A background in accessibility and ADA 508 compliance. Highly desired 1 Years

Senior Accountant

Richmond, VA
Contract
Job 25393: Senior Accountant   Description:   This role is responsible for preparing, reviewing and analyzing financial statements primarily for filing with the Securities and Exchange Commission to assess accuracy, completeness and conformity to reporting and procedural standards. Other duties include: Conduct complex assignments and analysis involving accounting projects Identify inconsistencies and problems and works to resolve them Perform appropriate accounting controls Participate in quarterly and year-end financial reporting activities supporting filings with FERC or debt holders Routinely interact with internal and external customers Advise project teams on specific accounting and internal control issues relevant to business and organizational events Provide functional advise or training to less experienced accountants Perform other duties as requested or assigned   Required Knowledge, Skills, Abilities & Experience: 5+ years general accounting experience or 4+ years of experience working in public accounting (a Master’s degree can count towards one year of experience) CPA or CPA candidate preferred Experience with SAP a plus Strong computer skills including Excel and the ability to learn new systems Previous public accounting experience a plus Strong working knowledge of GAAP Effective analytical and problem solving skills Ability to adapt to multiple projects and challenging priorities in workload Effective communication, interpersonal and customer service skills Ability to work independently and as a member of a team  

Sr. Business Analyst

Henrico, VA
Contract
Job 25392: Sr. Business Analyst Our client is in need of a general BA to review, analyze, and evaluate business processes and user needs to identify inconsistencies and propose cohesive licensing and case management processes which will serve as the foundation for their transition to and implementation of a new licensing and enforcement system. ABOUT THE ROLE Our client is looking for a Sr level BA that will help drive an analysis of current licensing processes for individuals and businesses to establish a more effective solution. They will work with a team of licensing and enforcement professionals to identify consistent process improvements. The current system (called EAGLES) is Oracle-based. BA will work with the current staff of developers in migrating data to a new licensing and case management system. Background in Oracle helpful but NOT REQUIRED. However, the BA does need to be familiar with relational database concepts, and client-server concepts. IMPORTANT: This BA needs to have experience with a regulatory or government environment. Statutory and regulatory requirements are the legal foundation for all licensing and enforcement processes. Make sure their exp is highlighted on the resume DAY TO DAY Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standards (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering. Prepares solution options and risk identification. Writes detailed description of user needs, program functions, and steps required for development of computer programs. Prepares and documents Functional and Technical Specifications for reporting. Assists with business enhancements. Assist in deployment and management of end-user reporting tools and platforms. Works with IT and business project teams to understand reporting and data warehousing requirements and propose solutions. Find improvements of current processes. Works under general supervision; typically reports to a project leader or manager. Has knowledge of commonly-used concepts, practices, and procedures within a regulatory or government environment. Familiar with relational database concepts, and client-server concepts.   Skills Review, analyze, and evaluate business processes & user needs Required 8 Years Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Required 8 Years Has worked in a regulatory environment: interpreting federal and state laws and regulations Required 8 Years Prepares solution options and risk identification. Writes detailed description of user needs, program functions, and steps required for development of Required 8 Years Knowledge of commonly-used concepts, practices, procedures within a regulatory or government environment. Familiar with relational database concepts Required 8 Years Experience with a regulatory or government environment (Statutory and regulatory requirements specifically ) Required 8 Years

SCCM Administrator

Harrisburg, PA
Contract
Job 25391: SCCM Administrator   Our client is seeking a product specialist that will maintain/enhance the SCCM system currently implemented as well as participate in the design, implementation, and migration to future versions of SCCM. Candidate must also be able to plan, create, deploy, and monitor SCCM packages and OSD task sequences to devices on the network. Candidate will deploy monthly Microsoft security updates using SCCM and maintain compliancy of all networked systems. Candidate will develop custom reports and inventory data as it is requested as well as custom queries. The candidate will also develop and maintain SCCM system documentation.   The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc.) on which the product is implemented. If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product. Candidate will troubleshoot failed application, package, and software update deployments. The candidate will repair SCCM clients that are inactive or fail to report hardware and software scans.   Role Description: Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche SME. Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts. Develops appropriate work programs/budgets and use to effectively schedule tasks/assignments. Identifies improvements to project standards to achieve high quality services/products. Actively contributes as an expert or actual designer. Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements. Provides accurate estimates for design and programming efforts for system changes and enhancements. Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model. Confirms that technical architecture will support all changes required by product enhancements. Effectively leads product tests and trials. Identifies appropriate business examples to illustrate key concepts / features. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Applies specific expertise to ensure that products meet defined customer objectives. Anticipates and resolve issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Makes sound recommendations on functional and technical improvements to the product. Analyzes the functional and technical impact of product planning decisions. Develops appropriate functional and usability standards for products. Tracks and document expected volume and type of use of the product. Participates in product design reviews to verify that design meets quality standards and functional/technical requirements. Performs impact analyses on production fixes and enhancements to establish priorities. Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner. Provides effective on-site product support as needed. Accurately sets severity of identified defects. Provides input to training and / or documentation materials regarding latest technical and functional design changes. Documents all work for future reference. Reviews the system test approach and conditions used as the basis for detailed test scenarios. Follows quality standards. Analytical and customer service skills. Communicates accurate and useful status updates. Able to work in a team environment. Completes assigned tasks. Strong communication skills; both written and spoken.   Skills Significant skills and expertise in SCCM Management in an Enterprise Network Environment Required 5 Years SCCM Packaging and application deployment in an Enterprise Network Required 5 Years SCCM deployment of security patches Required 5 Years SCCM report and query writing Required 5 Years SCCM Infrastructure design and deployment (DPs Branch Caching, IBCM, MBAM) Required 3 Years Scripting with VBS and Powershell Required 3 Years Experience using the Microsoft Desktop Optimzation Pack (MDOP) technolgoies and Microsoft Deployment Tool Kit (MDT) Highly desired 5 Years    

Workstation Specialist

Dunmore, PA
Contract
Job 25386: Workstation Specialist Our client requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing client IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth.   The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 1. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. Specific duties for the position include: 1.  Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals. Installs and configures PC hardware and peripherals to meet user requirements. Installs and troubleshoots Cisco VPN routers. Connects/disconnects PCs and printers to the network or local device. Assigns workstation names for PCs being added to the network using Active Directory. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Installs and configures CISCO AnyConnect VPN software. Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required. Installs and tests images. Plan, schedule, and track hardware deployments. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching. Train end users on use of newly deployed equipment and/or software.   Provides direct support for workstation requests and issues.   Responds to workstation related trouble calls both on-site and remotely. Provide PC related support to end users via in person, telephone and e-mail. Process requests for enterprise user accounts. Troubleshoots individual PC problems resulting from SCCM pushes. Run SCCM reports and monitor workstations for compliance. Creates and updates Remedy tickets.   3. Garage Diagnostics Software. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters.   4. Mobile iOS device support. Configures and issues new iPhones and iPads. Troubleshoots issues and provides training to users. Monitors and updates devices in AirWatch Console.   5. Ensure complete and accurate equipment inventory. Unpacks/packs computer equipment. Receives, checks in, and inventories equipment and reports all inventory transfers. Records inventory information and updates Remedy Asset Management System. Runs reports from Remedy Asset Management System. Coordinate equipment deliveries and pickups with Client staff.   6. Telecommunications. Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Skype for Business).   7. Document technical processes and/or update existing documentation, if needed. 8. Identify and recommend opportunities for efficiency gains.   Skills Valid Drivers License. Required Ability, flexibility travel areas outside designated region to other districts to attend trainings, meetings or assist other districts when required. Required Experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. Required 4 Years Experience installing and supporting laptops/docking stations. Required 4 Years Experience installing and supporting multifunction print devices. Required 4 Years Experience with Remedy or similar ticketing system. Required 2 Years Experience with premise cabling (installing Cat5e/6 cable and terminations). Required 2 Years Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined Required to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Required Experience with Cisco VPN router installation and support. Desired Experience with Active Directory. Desired Experience with Hyena System Management Software. Desired Experience in project management. Desired Experience leading team deployments. Desired Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities. Desired

Workstation Specialist

Oil City, PA
Contract
Job 25385: Workstation Specialist Our client requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing client IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth.   The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 1. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. Specific duties for the position include: 1.  Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals. Installs and configures PC hardware and peripherals to meet user requirements. Installs and troubleshoots Cisco VPN routers. Connects/disconnects PCs and printers to the network or local device. Assigns workstation names for PCs being added to the network using Active Directory. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Installs and configures CISCO AnyConnect VPN software. Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required. Installs and tests images. Plan, schedule, and track hardware deployments. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching. Train end users on use of newly deployed equipment and/or software.   Provides direct support for workstation requests and issues.   Responds to workstation related trouble calls both on-site and remotely. Provide PC related support to end users via in person, telephone and e-mail. Process requests for enterprise user accounts. Troubleshoots individual PC problems resulting from SCCM pushes. Run SCCM reports and monitor workstations for compliance. Creates and updates Remedy tickets.   3. Garage Diagnostics Software. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters.   4. Mobile iOS device support. Configures and issues new iPhones and iPads. Troubleshoots issues and provides training to users. Monitors and updates devices in AirWatch Console.   5. Ensure complete and accurate equipment inventory. Unpacks/packs computer equipment. Receives, checks in, and inventories equipment and reports all inventory transfers. Records inventory information and updates Remedy Asset Management System. Runs reports from Remedy Asset Management System. Coordinate equipment deliveries and pickups with Client staff.   6. Telecommunications. Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Skype for Business).   7. Document technical processes and/or update existing documentation, if needed. 8. Identify and recommend opportunities for efficiency gains.   Skills Valid Drivers License. Required Ability, flexibility travel areas outside designated region to other districts to attend trainings, meetings or assist other districts when required. Required Experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. Required 4 Years Experience installing and supporting laptops/docking stations. Required 4 Years Experience installing and supporting multifunction print devices. Required 4 Years Experience with Remedy or similar ticketing system. Required 2 Years Experience with premise cabling (installing Cat5e/6 cable and terminations). Required 2 Years Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined Required to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Required Experience with Cisco VPN router installation and support. Desired Experience with Active Directory. Desired Experience with Hyena System Management Software. Desired Experience in project management. Desired Experience leading team deployments. Desired Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities. Desired    

Jr/Mid-Level Project Manager

Richmond, VA
Contract
Job 25384: Jr/Mid-Level Project Manager Our client is seeking an experienced PM for a unique opportunity. This is a highly visible, with direct access to all stakeholders across the agency, sister agencies and IT vendors. The ideal candidate will have a demonstrated State or Federal IT operational readiness and project management background in Medicaid or commercial insurance. Requirements: Seeking team member with experience (min 5-10 years) in the health information technology (HIT) and Health and Human Services (HHS) industry. This team member will be responsible for project management, reporting, schedule, quality, resources, and achievement of the Integrated Medicaid Enterprise Systems (MES) goals. The Integrated MES Project Manager works directly with the PMO Director or a Senior Project Manager. The MES Project Manager is responsible for the management, reporting, and achievement of project goals, management of the project team, and management of the projects activities, schedule, and quality.   The following list provides additional details of tasks performed by the MES Project Manager. This list is not all-inclusive of the activities the MES Project Manager might perform: Manage the integrated MES work stream and the project teams, and MES vendors Maintain and report on the MES project schedule in Microsoft Project, and provide inputs to the MES Integrated Master Schedule Coordinate with the client and multiple vendors to track program performance and make necessary updates to the schedule and ongoing reporting Oversee the development and review of vendor deliverables defined in the statement of work (SOW) Support with new RFP development, evaluations and vendor selection Budget management, budget reporting and assisting in preparing Advance Planning Documents.   Skills Project Manager will have experience in the healthcare field, preferably Medicaid on a project > $1 mil Required 5 Years Candidate will have experience working jointly with another PM on a standing up/dependent system. Required 5 Years Candidate will have exceptional user interfacing skills and used to working in a collaborative environment with subject matter experts. Required 5 Years Active PMP cert required Required Candidate will be comfortable reporting to the Director of the Project Management Office Required 5 Years  

COBOL Programmer

Richmond, VA
Contract
Job 25383: COBOL Programmer   Our client is seeking a senior-level COBOL programmer with the following attributes: Considerable knowledge of mainframe (COBOL, CICS, VSAM and TSO) programming and analysis technology and tools. Considerable knowledge of information system development life cycle phases, disciplines, methodologies and best practices. Strong system analysis, and problem resolutions skills. Ability to independently analyze program specifications; and write design specifications and code for complex programs. Ability to conduct system testing; identify potential problems and prevent errors that could cause significant operational disruption and major cost. Ability to meet production and project deadlines; and collect, review and analyze data. Ability to prepare reports; and work effectively with internal and external parties, independently and as part of a team. Ability to communicate effectively both orally and in writing.   Skills COBOL, CICS, VSAM and TSO) programming and analysis technology and tools. Required 15 Years Considerable knowledge of information system development life cycle phases, disciplines, methodologies and best practices Required 15 Years Ability to conduct system testing; identify potential problems and prevent errors that could cause significant operational disruption and major cost. Required 15 Years Ability to meet production and project deadlines; and collect, review and analyze data. Ability to prepare reports; and work effectively with internal Required 15 Years Ability to communicate effectively (both oral and written) Required

Sr. Project Manager

Richmond, VA
Contract
Job 25382: Sr. Project Manager Our client is seeking an experienced PM for a unique opportunity. This is a highly visible, with direct access to all stakeholders across the agency, sister agencies and IT vendors. The ideal candidate will have a demonstrated State or Federal IT operational readiness and project management background in Medicaid or commercial insurance. Requirements: Seeking team member with experience (10 to 15 years) in the health information technology (HIT) and Health and Human Services (HHS) industry. This team member will be responsible for project management, reporting, schedule, quality, resources, and achievement of the Integrated Medicaid Enterprise Systems (MES) goals. The Integrated MES Project Manager works directly with the PMO Director or a Senior Project Manager. The MES Project Manager is responsible for the management, reporting, and achievement of project goals, management of the project team, and management of the projects activities, schedule, and quality. The following list provides additional details of tasks performed by the MES Project Manager. This list is not all-inclusive of the activities the MES Project Manager might perform: Manage the integrated work stream and the project teams & MES vendors Maintain and report on the MES project schedule in Microsoft Project, and provide inputs to the MES Integrated Master Schedule Coordinate with the client and multiple vendors to track program performance and make necessary updates to the schedule and ongoing reporting Oversee the development and review of vendor deliverables defined in the statement of work (SOW) Support with new RFP development, evaluations and vendor selection Budget management, budget reporting and assisting in preparing Advance Planning Documents.   Skills Project Manager will have experience in the healthcare field, preferably Medicaid on a project > $1 mil Required 10 Years Candidate will have experience working jointly with another PM on standing up a dependent system. Required 10 Years Candidate will have exceptional user interfacing skills and used to working in a collaborative environment with subject matter experts. Required 10 Years Candidate will be comfortable reporting to the Director of the Project Management Office Required 10 Years Active PMP cert required Required

Process Assistant IV

Fairfax, VA
Contract
Job 25381: Under general direction, this role performs the highest level of general clerical and administrative duties that support a specific workflow or phase within a business process. Performs a wide variety of specialized and complex clerical functions in the transaction of part(s) of a business process. Answers questions related to business process or function. Performs complex clerical tasks requiring analysis, discretion and detailed knowledge of applicable policies and procedures including: select and compile data and make calculations to translate data and information into required results, investigates and provides routine explanations for variations from generally expected results. Works independently and exercises considerable discretion in performance of duties and responsibilities. Interprets policies and procedures and makes recommendations for improvements. May provide guidance and assist in training of less experienced staff. Completes special assignments and projects.

Designer 1

Clarksburg, WV
Contract
Job 25380: The Designer position is the entry level in the Gas Distribution engineering support job classification. This role manually and electronically designs and drafts detailed drawings, such as layout drawings, and mechanical systems for portions of large natural gas distribution construction projects. Develops detailed design drawings utilizing company design and construction standards and engineering notes and sketches. Work Location – Clarksburg City Plant (Clarksburg, WV) Additional responsibilities may include: • May visit construction/field sites. • Evaluates engineering work and supporting documents to verify conformance with construction standards and industry codes. • Coordinates with various departments to ensure proper permits are submitted, land rights are acquired, and environmental standards are met. • Coordinates with local supervision to ensure priorities are met. • Develops tie in detail, bill of materials, as built, final construction plan, and LOTO procedures for pipeline projects. • Packets projects for construction. Minimum Qualifications: • Associates Degree and 0-2 years of directly related experience or • High school diploma and 2+ years of directly related experience. • Directly Related Experience includes: Construction inspection, Construction Management, Drafting, Utility Experience, Technical Design • Skills: Excellent verbal, written and interpersonal communication, problem-solving, time management, strong computer skills. • Abilities: to maintain and update DOT class location maps; to plan and schedule work independently; for large and/or complex systems; to develop new applications within the Microstation/AutoCAD system. • Must have valid driver’s license and be able to drive. Preferred Qualifications: • Bachelor’s Degree in Engineering Technology or Technical Studies with 0-1+ years of directly related experience or; • Associates Degree in Engineering Technology or Technical Studies with 2+ years directly related experience or; • Knowledge of natural gas system design and operations or • Gas Distribution/Transmission/Gathering pipeline operations experience or • GIS/AutoCad experience

Senior .NET Developer

Richmond, VA
Contract
Job 25379: Senior .NET Developer Our client is seeking an Application Developer to provide support for operations and new development for our Laboratory Information Management Systems, .Net web applications and Data Exchange processes. Must have excellent written and verbal skills and be a team player. Ability to foster good working relationships with team members and users. Ability to work in fast paced public health laboratory environment and manage multiple deadlines. Minimum of 5 years experience with web application development using .Net, C# and VisualStudio.   Skills Experience in writing complex SQL and writing Oracle PLSQL programs Required 5 Years Experience with .Net technologies, REST and/or SOAP web services, JavaScript, C#, XML and JSON is required. Required 5 Years Experience using Angular Required 3 Years Experience using source control tools and issue tracking tools Required 2 Years Experience in application development using VisualStudio Required 5 Years Experience with data modeling and designing logical and normalized databases Highly desired 2 Years Knowledge of HL7 guidelines is preferred. Highly desired 2 Years Experience using at least Crystal 11 reports Required 2 Years Experience with data migration/conversion/validation methods Highly desired 2 Years    

Business Analyst

Harrisburg, PA
Contract
Job 25378: Business Analyst OBJECTIVES OF ENGAGEMENT The primary objective of this engagement is to provide targeted outreach and individualized training to licensed healthcare facilities (LHCF) that need assistance in adopting PAs Electronic Death Registration System (EDRS). All communications will be done through electronic communications such as email, phone calls or Skype conferences. The selected contractor will be responsible for monitoring project progress by tracking activities on adoption, resolving problems, publishing progress reports and recommendation actions on furthering the strategy for EDRS adoption. The selected contractor will create informative, actionable and repeatable reports that highlight relevant trends on adoption and the opportunities for improvement. The selected contractor will conduct outreach and education on EDRS to specific facilities assigned by the SME. This activity involves building relationships with the medical community to support the adoption of EDRS. The selected contractor will support medical certifiers by developing an understanding of their workflows and recommending different approaches on rolling out EDRS at that location. The selected contractor will provide ongoing guidance and support to end-users by responding to requests for assistance submitted by email and by phone. This support includes onboarding new users, and assisting existing users by interpreting the business needs of the caller and providing instruction on how to proceed with processing the case in EDRS. Generally, the contractor will perform the following tasks: Conducts analysis on the method of death reporting by county and user type by creating and using pivot tables in Excel Creates informative, actionable and repeatable reports through highlighting relevant trends on adoption and opportunities for improvement Conducts initial outreach and provides end-user support in requesting EDRS accounts and EDRS standard training Tracks the LHCFs submittal for EDRS accounts and registration for EDRS standard training to ensure the timely completion of these tasks. Follows up with the LHCF to provide any additional training or support that is needed pre and post adoption. Utilizes the weekly EDRS adoption dashboard to check on the reporting of LHCFs new to EDRS. Conducts additional outreach based on analysis of data.   CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS As appropriate for a business analysis and to meet general objectives shown above. Must have strong Microsoft Excel skills (including knowledge on pivot tables) and strong verbal and written communication skills.   Skills Strong Microsoft Excel skills specifically in creating and using pivot tables Required 4 Years Experience in report development Required 4 Years Experience in providing customer support vial email and phone Required 4 Years Experience in outreach programs and campaigns. Required 4 Years Experience in monitoring and tracking project activities Required 4 Years Experience in providing end-user training Required 4 Years Experience in Medical or Healthcare Industry Nice to have 4 year college degree Highly desired    

Business Analyst/QA Specialist

Harrisburg, PA
Contract
Job 25377: Business Analyst/QA Specialist The position will function as a more senior Business Analyst / Quality Assurance Specialist on an existing development team and is responsible for working with the customer as well as the development team under the direction of a team lead to ensure the system functions as desired. These responsibilities include requirements gathering, documentation, customer support, and testing.   Responsibilities: Attention to detail and strong organization skills. Ability to work within a large team and follow established processes. Communicates clearly and works with users and client as necessary, including customer issues. Communicates clearly and works with software developers to provide feedback on system testing items and reported customer issues. Experience developing mock-ups or wireframes to assist the stakeholders with visualization of the product being built or modified using Microsoft Office tools, primarily Microsoft PowerPoint. Ability to learn quickly and work in a fast-paced environment. Experience participating in Facilitated Workshops for requirements analysis and documenting requirements. Experience creating user stories, tasks, and bugs in Azure DevOps Studio, or similar software. Experience writing and executing test cases for both System Testing and Regression Testing phases of a project. Assist with training, developing user guides or other Business Analyst activities as needed. Experience with Automated Testing practices and software, such as Selenium. Experience in working on a Scrum Team or similar Agile Development Team. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies.   Skills: Experience with requirements gathering Required 4 Years Experience developing Test Plans from Business Requirements documentation Required 4 Years Experience developing Business Requirements documentation Required 4 Years Experience conducting full system testing with overall functionality Required 4 Years Experience using Selenium or similar testing software Highly desired 2 Years Prior Commonwealth experience Highly desired Experience in working on a Scrum Team or Agile environment Highly desired

.NET/Angular Developer

Harrisburg, PA
Contract
Job 25376: .NET/Angular Developer   Our client is seeking an experienced Front-End .NET/Angular developer to join its e-Inspections team. Responsibilities and Duties: 7 + years of software Development Experience Angular 5 + - Should be Good in core concepts and have hands on experience in building components, using services, UI components/directives, modules, dependency injection, routing, lazy loading etc. Design, develop, test, build software code to provide new functionality and extend existing code base. Strong knowledge of .NET Framework, .NET Core, MVC, Web API, C# Experience with the Agile Scrum frameworks. Strong understanding of object-oriented programming Skill for writing reusable libraries Familiar with various design and architectural patterns Delivering a complete front-end application. Collaborate with other team members and stakeholders Ensure the technical feasibility of UI/UX designs Proficient understanding of cross-browser compatibility issues and ways to work around them. Cooperating with the SOA team in the process of building the RESTful API Communicating with external web service.   Skills: .NET Required 7 Years MVC Required 3 Years Angular Required 3 Years c# Required 7 Years Angular Material UI Required 1 Years Working with Web app frameworks (Angular, ASP.NET Core, Typescript) Required Responsive Web Design (Bootstrap, Angular Material UI, HTML5 & CSS3 development Required Angular Development / Node/ Package Managers npm, Web sockets Required Type Script 1.x / 2.x is must Required Knowledge of standard web security practices, such as CORS Required Experience with version control tools (VSTS GIT) Required CSS through the use of pre-processors such as LESS Required

Post Closing

Richmond, VA
Contract
Job 25375: Duties & Responsibilities: Scanning, filing, uploading and limited review of recorded deeds of trust, final title policies, mortgage insurance and guarantees as well as other documents executed at loan settlement to ensure proper lien perfection and security in accordance with Federal, State, GNMA, FNMA and Authority Regulations. Perform required data updates within LOS for any cleared conditions and/or additional documentation needed to complete loan file. Prepare monthly reports and distribute to lenders. Complete mail review within designated timelines to ensure loan data is current. Process completed files for distribution to records room   Knowledge & Skill Requirements: Attention to detail with some knowledge of mortgage lending requirements Ability to work independently and strong organizational skills a must Knowledge of title policies and lien position background would be beneficial Office hours are 8:30 AM - 5 PM. 

Customer Service Specialist

Richmond, VA
Contract
Job 25374: This role will be responsible for providing professional service by acting as the primary point of contact for direct mortgages. The Customer Service Specialist will build relationships by actively listening and resolving borrowers and the general public inquiries/disputes quickly, efficiently, and accurately while protecting the client’s interest and abiding by applicable federal and insurer’s laws.   Responsibilities include: Effectively respond to borrower inquiries via phone, mail, and internet within established timeframes in order to maintain service level expectations. Research and resolve inquiries by collaborating with internal and external partners. Ensure loan records are properly updated and maintained in servicing operating system, along with performing general account maintenance. Perform multiple administrative tasks by adhering to regulatory and VHDA guidelines and providing information in a timely, professional and courteous manner.   Knowledge/Skill Requirements: 3-5 years of customer service, inbound call center, Mortgage Loan Servicing, handle large number of inbound and outbound calls in a timely manner, identify customer needs, clarify information, attention to detail, analytical, problem solving, sound judgement, phone and verbal communication skills with active listening. Fluent in Spanish and English preferred, but not required This role will be responsible for providing professional service by acting as the primary point of contact for direct mortgages. The Customer Service Specialist will build relationships by actively listening and resolving borrowers and the general public inquiries/disputes quickly, efficiently, and accurately while protecting the client’s interest and abiding by applicable federal and insurer’s laws.   Responsibilities include: Effectively respond to borrower inquiries via phone, mail, and internet within established timeframes in order to maintain service level expectations. Research and resolve inquiries by collaborating with internal and external partners. Ensure loan records are properly updated and maintained in servicing operating system, along with performing general account maintenance. Perform multiple administrative tasks by adhering to regulatory and VHDA guidelines and providing information in a timely, professional and courteous manner.   Knowledge/Skill Requirements: 3-5 years of customer service, inbound call center, Mortgage Loan Servicing, handle large number of inbound and outbound calls in a timely manner, identify customer needs, clarify information, attention to detail, analytical, problem solving, sound judgement, phone and verbal communication skills with active listening. Fluent in Spanish and English preferred, but not required Office hours 9:30 AM to 6 PM

Business Analyst

Harrisburg, PA
Contract
Job 25373: Business Analyst   The candidate will function as a Quality Assurance / Business Analyst and is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.   Responsibilities/Requirements: Experience in working on a Scrum Team or similar Agile Development Team. Experience with Automated Testing practices and software, such as Selenium. Strong organization and writing skills. Willing to assist with training, developing user guides or other Business Analyst activities when necessary Experience creating user stories, tasks, and bugs in Azure DevOps Studio, or similar software. Strong organization and writing skills. Communicates clearly and works with users and client as necessary. Experience in working on a Scrum Team. Experience participating in Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process. Digital Accessibility Experience; including WCAG 2.0+ and revised section 508 standards   Skills Experience with requirements gathering Required 4 Years Experience developing Test Plans from Business Requirements documentation Required 4 Years Experience conducting full system testing with overall functionality Required 4 Years Experience using Selenium or similar testing software Highly desired Experience translating business requirements into accessible business solutions Desired Experience using screen readers (JAWS, NVDA) and other assistive technologies Desired Experience using automated accessibility testing tools. Desired Prior Commonwealth experience Desired  

.NET Developer

Harrisburg, PA
Contract
Job 25372: .NET Developer Our client is looking for a strong .NET developer with extensive development experience using C#, ASP.NET Core, Microsoft SQL Server to develop a PA Preferred system. The goal of this project is to design and build a software system to support the workflows needed for all the PA Preferred programs today and their anticipated growth. This project includes a complete rewrite of the PA Preferred website using technologies supported by the Delivery Center. This new website will be built to meet the requirements of the business and will allow program area staff to manage the PA Preferred program more efficiently.   Skills: Development of Information Technology Solutions Required 7 Years C# Required .NET 4.5 or greater Required ASP.Net Core Required UI Development (Bootstrap, AngularJS, HTML 5, CSS, AJAX, jQuery, JavaScript, CSS) Required Visual Studio 2017 or newer Required Entity Framework (with code first development) Required Microsoft SQL Server Required Agile/Scrum Development Methodologies Required Manage work items and source code using Azure DevOps Required Excellent Communication Skills Required ADA (508 compliance) Experience Desired Some knowledge of PHP would be helpful, but not required Desired Development of Services and/or APIs Desired  

IT Risk Analyst

Richmond, VA
Contract
Job 25371: IT Risk Analyst ABOUT THE ROLE The Risk Analyst role will work directly with the CISO and the Agency information security team to perform, support and manage ongoing Risk assessments, Business Impact Analysis, governance and System Security Plan reviews and updates. Must be able to work independently on multiple tasks performing complex analysis of risk/governance data. Individual will be generating final work products using information from agency personnel, eGRCS (Archer), security architects and must perform this within the Agency environment. Development of risk assessments / system security plans and analysis of governance data will be a primary function. In addition the role will require partnership and interaction with the VITA and internal information technology personnel. Performing and documenting business impact analysis, risk assessments, risk execeptions, risk treatment plans and plan of action and milestones (POAMS), reviewing and assessing SOC2 reports, working with the client team. Development of security documentation such as System Security Plans from artifacts and assessments provided by third parties.   Skills: Considerable experience and knowledge in IT security governance/compliance, risk management Required 10 Years Specifically commonwealth ITRM security standards, policies (ITRM SEC501, SEC525, NIST800-53, HIPAA), and procedures and controls. Required 8 Years Working experience using analytical tools, developing spreadsheets, documentation, and security reports Required 10 Years Certified Systems Information Auditor (CISA) or Certified Information Risk and Controls (CRISC) a plus. Certified Systems Information Auditor (CISA) Desired 1 Years Archer GRC Tool and COV Sec 501 and COV Sec 525 experience a plus. Desired 2 Years  

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