Job 24693: Clinical Pharmacy Technician II This position plays a key role in medical and pharmacy management initiatives critical to ICORE Pharmacy Services in achieving revenue goals and operational objectives. This position is responsible for executing specialty injectable utilization management programs on behalf of health plan/payor customers. This role is often the first point of contact that a Provider's office or Specialty Pharmacy has when initiating an authorization for injectable or infused products. The position requires communication and teamwork across all internal ICORE departments (Account Management, Specialty Pharmacy, IT, Project Management, Quality), as well as health plan/payor departments (medical management, pharmacy management) and an in-depth understanding of all specialty injectable therapeutic classes, products, trends, current management techniques and industry guidelines. The UM Specialist provides outstanding customer service while also achieving department performance metrics. Essential Functions: On behalf of health plan clients, manages all prior authorization requests for specialty injectable medications, ensuring appropriate injectable product selection, step-edit management, therapeutic protocol adherent, medication dosing adjustments, assay management, concomitant medication prescribing and specialty pharmacy selection. Maximize ICORE specialty pharmacy medication dispenses via the execution of UM protocols. Proactively suggest the use of ICORE for providers and/or members in an Any Willing Provider state and those who are not required to use ICORE Pharmacy exclusively. Ensure that the appropriate documentation is sent to ICORE Pharmacy promptly. Provide communication to ICORE Pharmacy staff on the status of authorization as needed. Utilize ICOREAuth and other platforms ensuring all cases are accurately entered and documented. Continuously monitor the status of unresolved cases via intra-day reporting methods and ensure they are resolved promptly. Ensure that authorization requests for non-preferred products are correctly routed within ICOREAuth and provider outreach has taken place to educate on Plans preferred formulary. Manages all case information, paperwork and supporting documentation required for completion of the authorization process and successful claims processing. Ensure that the health plan receives daily ATE reports and Issue Logs where applicable. Perform updates to cases within ICOREAuth once the plan has provided a final determination. As the end-user and system expert, proactively suggest changes/updates to the prior auth application that ensures maximum protocol adherent, suggest processes to help improve overall efficiency and increased health plan customer satisfaction. Requirements/Certifications: Education: HS Degree/GED required 2+ Years minimum experience required field(s) of study: Pharmacy Technician certification preferred (CPhT). Must be registered in the State in Florida. Must remain in good standing Industry: Specialty or retail pharmacy experience, previous reimbursement experience, and/or working in a health plan/health care setting. Job Specific: Experience as Pharmacy Tech, Utilization Management or Customer Service in a high-volume, multi-functional call center environment. An equivalent combination of experience and education is acceptable. Schedule: Monday - Friday 8am-6pm  In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500). Highly effective verbal and written communication skills. Computer Skills: proficient in Microsoft Office, Outlook, ExcelLicenses, Certifications: Certified Pharmacy Technician (CPhT) and Registration with the State of Florida Board. Start Time: 08:00 AM End Time: 06:00 PM          

Job 24692: .NET Developer Our client is seeking a candidate with strong .NET development experience. This development role would be the 2nd developer working on re-writing this application into a more modern interface/design patterns. A thorough knowledge of .NET development (c#/vb.net/WCF) methodologies with modern .NET tools such as Visual Studio 2015 and up, TFS, etc as well as knowledge of components like spring/log for net, Nhibernate, etc. This position will serve as the second developer actively re-writing this system that has been in place and continually evolving since 2007. This is an agile environment with defined sprints and associated processes (daily morning standups, estimation, retrospectives, etc). Skills Iterative software development lifecycle in an agile environment Required 3 Years N-Tier software development Required 7 Years SDLC tools (visual studio, TFS) Required 5 Years WCF Required 5 Years ASP.net web services, SOAP, XML, WSDL Required 5 Years .NET framework 3.5+ (C#, vb.net, asp.net) Required 5 Years    

Job 24691: Duration: December 09, 2019 - March 01, 2021 Hours: 8:00 AM - 5:00 PM Qualifications: Ability to collect, compile and analyze information and data.  Proficient skills operating computerized and standard office equipment.  Proficient in the use of word processing, spreadsheet, and graphics software.  Understanding of company policies and procedures. Some clerical/administrative experience.  Understanding of SAP.  High School or GED preferred Responsibilities: Under general supervision, this role provides clerical and administrative support to a management level(s), department or group of professionals. Follows established policies and procedures and instructions in the performance of duties, with the opportunity to use discretion.  Work may be monitored and checked.  Performs general office duties such as: answering telephone calls and making appointments; composing correspondence; collecting, compiling and analyzing information and data; providing information on inquiries; may pick up and distribute incoming mail and faxes; may fax outgoing documents; maintains and updates office supplies and assists in the maintenance of department files.  May process invoices, handle confidential records and information, and/or make travel arrangements.  Uses discretion in making decisions regarding planning, organizing and scheduling work. Provides general typing and word processing support.  Uses computer software such as word processing, spreadsheets, and graphics and presentation software. Comments/Special Instructions Excel, Word, Powerpoint, SharePoint experience preferred Strong communication skills

Job 24690: Project Manager 3 Our client’s Technology Business Office (TBO) is looking for a motivated Project Manager 3 with excellent communication, interpersonal and leadership skills that are required to manage and execute priority technology projects for the commonwealth within the downtown Harrisburg area. The individual will be primarily responsible for managing Information Technology Service Management (ITSM) related projects and will assist in monitoring the ITSM portfolio, provide status reports, mitigating issues and risks, and communicating on a regular basis with senior management and technical team members throughout the anticipated 9-month engagement. If you enjoy being a leader, problem solving, tackling challenging projects and interacting with individuals from all areas of the organization, then this is the opportunity for you! Description of Duties: Managing project stakeholders (e.g. project team, executive leadership, vendors, etc.) expectations and communications to ensure all affected parties have the information they require and have a clear understanding of the projects and expected outcomes. Keeping stakeholders within the client, Delivery Centers and agencies informed on projects by creating dashboards and providing regular reports to executive leadership as to the status of assigned internal EPMO or enterprise wide project initiatives. Interact and coordinate with client leadership and business partners in establishing/maintaining project direction, resolving issues, managing stakeholder expectations, and obtaining project objectives. Relationship building with key project stakeholders and team members to ascertain, align, and achieve goals and to ensure lines of communication are clear, accurate, and timely. Identifying and documenting accomplishments; performance, and outcome data; and lessons learned for assigned project initiatives and IT Governance initiatives. Making decisions within the designated authority as defined in the charter to minimize project risk (personnel, cost, timeframe, policy, scope and quality) supported by sound analysis and application of project management tools (i.e., Earned Value Management (EVM), Change Management, risks/issues management, etc) and project management best practices. Ensures IT capital investments are sound business and technical decisions that will yield the best possible results for the Commonwealth by analyzing the associated project charters, business cases, risks, and applying working knowledge of agency and client enterprise initiatives, project management earn valued tools, business case and applicable financial analysis methodologies and best practices. Ensuring that assigned client sponsored projects are being managed following project management best practices. Identify and manage project risk and developing risk mitigation strategies; direct risk-impact assessments and invoke change control process as required to effectively deal with issues and make recommendations to ensure that the project stays on course and achieve the expected outcomes. Tracking costs against projected spending plans; direct risk-impact assessments and invoke change control process as required. Manage and track project progress against the project plan; direct risk-impact assessments and invoke change control process as required. Develop outcome measures and monitoring the progress towards those outcomes Schedule and direct work with team members to balancing workload with project members capacity. Clarifying for team members how their work assignments relate to and help achieve project objectives. Serving as the primary point of contact for all project-related issues and their resolution. Resolving conflicts with diplomacy and sensitivity in a timely manner. Routine updates to the TBO Chief, EPMO Director and the ITSM Director of critical matters related to assigned projects and initiatives. Skills Project Management Professionals (PMP) Certification is required Required 4 year college degree or equivalent experience Highly desired Effective communication skills (speaking, written and interpersonal) Required Ability to work independently, direct or participate in cross-functional teams Required Ability to present to IT leadership, staff, business partners and to peer IT organizations Required Strong MS Project skills needed to plan, develop and manage the project workplan Required Strong analytical and problem-solving skills Required Excellent interpersonal skills to help promote an inclusive workplace that fosters the development of others Required Facilitate cooperation and teamwork and support constructive resolution Required 6 Years Project Management experience Required 6 Years

Job 24689: Technical Writer 4 This position is part of a team within the client’s Technology Business Office (TBO). The purpose of TBO is to provide, operate, and improve technology services through collaboration and innovation. As part of the ITSM Service Quality Assurance team, this position is accountable and responsible for independently performing high-level administrative and consultative work as it relates to IT Service Management and the ITIL Methodology. This position fulfills the Process Owner and Process Trainer roles for multiple ITIL based processes. DESCRIPTION OF DUTIES: The Process Owner ensures that the process is being performed according to the agreed and documented process and is meeting the aims of the process definition. This position is accountable and responsible for the following duties. Design, document, and maintain the process and procedures, incorporating applicable policies and ensuring the process meets the needs of the business and aligns with the business strategy, thereby ensuring the process is fit for purpose. Ensure roles of process practitioners are clearly described and fully understood. Follow the OA-OIT Document Governance Process for updates to the process. Sponsor the process by promoting it, coordinating and hosting process presentations for educational purposes, and provide consultative support and guidance for the process and all of its sub-processes. Interact with process stakeholders (internal staff, management, OA-OIT stakeholders, suppliers, service providers, service owners, Agency IT Managers and CIOs) to provide acceptable process inputs and outputs, communicate about the process, and ensure stakeholder engagement in the process. Coordinate and lead meetings for internal staff, management, OA-OIT stakeholders, OA-OIT Executive leadership, suppliers, service providers, service owners, and customers. Gather and document business requirements. Engage in Continual Service Improvement for the process. Coordinate and lead regularly scheduled process reviews with the OA-OIT process team to identify evolving business requirements, recommend process improvements. Coordinate responsive changes to the process, and edit documentation to reflect changes. Prepare executive reports for the ITSM Steering Committee review and approval. Escalate strategy and business alignment issues/resolutions as appropriate. Address process issues in an appropriate and timely manner and drive planned improvements to the process at all levels of the process. Perform process audits to ensure compliance across the enterprise and communicates results. Monitor KPIs and adjust as needed to provide appropriate visibility into the effectiveness and efficiency of the process. Coordinate efforts with other process owners to ensure the process is clearly understood and integrated with other processes. Ensure that all relevant staff have the required technical and business understanding; and process knowledge, training and understanding and are aware of their role in the process. Identify metrics that will be captured on a monthly basis and published to the enterprise. Determine the needs of end users of technical documentation. Explain scientific and technical ideas in simple language. Work with technical staff to make processes and procedures easier to use and thus need fewer instructions. Organize and write supporting documents for processes and procedures. Select appropriate medium for message or audience, such as manuals or online videos. Standardize content across platforms and media. Prepare charts, graphs, or forms to go along with documentation. Revise documents as new issues arise. Ensures work remains within the agreed project scope. Coordinates work with other Lead Technical Writers as appropriate. Communicates accurate and useful status reports to Group Lead and other management on a timely basis. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the TBO Team. Ensures that defined processes are followed. Conducts post project reviews and quality assessments. Communicates related improvement measures to the team. Completes other related duties as required or assigned.   The Process Trainer ensures that all of the approved and published processes are uniformly shared throughout the enterprise. This position is accountable and responsible for the following duties.   Design, document, and maintain the training materials. Includes manuals, slide presentations, online training videos, etc. Regular reviews of training materials to confirm that it is fit for purpose. Design new training pro   The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. Technical Writer understands the users view of applications and/or technology and is able to put procedures in a logical sequence. The experienced Technical Writer provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications within their Tower. Role Description: Ensures work remains within the agreed project scope. Coordinates work with other Lead Technical Writers as appropriate. Coordinates and procure the required skills and techniques required by the Application Teams for documentation needs. Communicates accurate and useful status reports to Group Lead and other management on a timely basis. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Manages expectations of the Technical Writers internal and external customers. Defines documentation quality standards as needed. Conducts post project reviews and quality assessments. Ensures that defined processes are followed. Communicates related improvement measures to the team. Communicates clearly to Technical Writers their goals, organizational philosophies, policies and procedures. Reviews and approves procedures for use of on-line documentation tools as appropriate. Identifies business and technical documentation needs not currently addressed. Manages Technical Writer. Owns documentation libraries and subscription lists. Promotes the need for developing and using standard documentation for all processes within the organization. Performs detailed reviews of interim and final tasks as appropriate. Oversees processing of service requests. Manages, deploys, and schedules Technical Writer activities. Develops and manages short and long-term documentation plans and schedules. Understands work requests/needs within Application Teams Manages the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance. Works with Team Leads and Group Leads to set documentation goals. Reviews and prioritizes documentation service requests. Determines procedures for use of on-line documentation tools and version control documentation as appropriate. Assists or guides other Technical Writer as needed to develop and maintain user and technical documentation for their assigned applications. Educates both business and technical groups on the essential need for developing and using standard documentation for all processes. Organizes and prepares work effectively to facilitate proactive resolution of problems, rather than reactive. Researches problems before approaching Lead Technical Writer or Team Lead for assistance. Assists the Application Team Lead in monitoring budget by providing estimated-time- to-complete and actuals for assigned tasks. Identifies and makes recommendations around documentation and templates needed by the Application Teams. Works with users and other State personnel to ensure that the solutions meet State business requirements. Identifies and initiates continuous improvement opportunities. Directs the development of accurate estimates for documentation requests/activities as required Develops options and recommendations to assist documentation team members in resolving issues. Leads efforts in developing and facilitating implementation of the Documentation team goals and metrics. Develops workable, practical, measurable work plans defining activities, schedules and tasks with Team Leads and the Lead Technical Writer Reviews and understands the Application Teams work plan. Anticipates and resolves issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Develops, enhances, and maintains user documentation for multiple applications including documentation required for the operations provider. Develops on-line source documentation as appropriate. Maintains documentation libraries and subscription lists. Identifies, creates, revises, and maintains documentation and templates needed by the Application Teams. Ensures appropriate control access/use of documentation materials. Maintains application and user documentation. Ensures messages and terminology is consistent across all written materials. Researches and completes documentation service requests. Communicates and works with customers and other Client Telecommunications personnel as necessary. Works with Application Team members to enhance their understanding of end-user and technical documentation. Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Follows quality standards. Able to work in a team environment Completes assigned tasks. Strong communication skills; both written and spoken Skills Developing, enhancing, and maintaining technical documentation Required 7 Years 4 year college degree or equivalent technical study Highly desired ITIL V3 Foundations training is required. ITIL Certification is preferred. Required Work independently and as a team member. Required Communicate effectively, both orally and in writing. Required Interact with executives, various levels of management, Agency IT Managers and CIOs. Required Use a computer and standard software applications such as email, word processing, spreadsheet, presentation software, etc. Required Compose correspondence, meeting minutes/notes, and reports. Required Proofread documents accurately, using proper spelling, punctuation, and grammar. Required Organize and present process-related information, both orally and in writing. Required Respond to process-related questions. Required Read and interpret IT Service Management materials Required Understand how their audiences use and read documentation. Required Analyzes the purpose (or function) of a communication to understand what a document must accomplish. Required Understanding the context of a situation. Required Design strategies to plan and create technical communication: arrangement, emphasis, clarity, conciseness, tone and ethos. Required

Job 24688: Senior Systems Analyst Experience in programming or systems analysis desired. Responsibilities: Works fairly independently, this role is competent to work on the most complex projects at the highest technical level of all phases of applications systems analysis activities. Formulates or defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer capacity and limitations, operating time and for of desired results. Is responsible for working with multiple business units in multi-platform environments on multi-project assignments. Guides and advises less experienced Systems Analysts. Monitored on project's progress and results. Errors may cause delay, expense and disruption. Candidates must have the following skills and experience: Produce Technical Design Document - review business requirements document and translate that document into a Technical Design that will be handed to a programmer Environment Configuration (SQL Skills Required) - Stand up DEV/QA/PROD environments; software installation and application settings configuration Develop and Execute System Test Plan - ensure the backend of the app is working correctly Develop Implementation Plan Additional experience includes being strong with SQL Server skills, technical writing, setting up production servers and mapping data. This individual needs to have experience working on highly technical applications systems analysis activities, defining scope and objectives based on user needs, and responsible for working with multiple business unites in multi-platform environments on multi-project assignments. Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics

Job 24687: Quality Assurance/Testing Specialist Our client requires the services of a QA/Testing staff augmentation consultant to assist the business analysis staff in testing the gathered and documented system functional and business requirements for new development projects and enhancements to existing applications for client-side end-users. This consultant would also be expected to gather and document any additional requirements discovered as part of testing. This client utilizes both waterfall and agile project methodologies. As such, experience with both waterfall and agile project methodologies will be preferred. Specific Duties: Develops user acceptance test scripts. Develop and execute test cases, scripts, plans and procedures using Microsoft Test manager or any other software tools as required Conducts system testing Reviews and approves test results performed. Prepares system change requests. Troubleshoots system, data, or process problems. Executing all aspects of quality assurance and testing to ensure the highest possible quality in software and other IT systems releases into the production environment. Provide feedback for production deployment review relating to production deployments readiness. Work with other Department bureaus and BIT members to identify, assess and coordinate the resolution of technical testing and quality assurance problems and issues. Create and execute an end-to-end test plan Manage all activities in the test plan to ensure that all the objectives are met and that the solution works as expected. Responsible for testing the solution in terms of functionality, performance, reliability, stability and compatibility with other internal and/or external systems. Attend requirements gathering and requirements review meetings to gain an understanding of the product to be tested. Actively participate in business requirement and functional specification reviews by identifying and resolving any inconsistencies or insufficiencies. Documenting requirements and updating documentation with any insufficiencies found in the business requirements/functional specifications. Provide periodic reviews of testing results to cross-functional team members and management team. Prepares queries and reports using various reporting software packages (Microsoft SQL (queries), Microsoft SSRS, Visual Studio or SSIS) Fundamental knowledge of Data Warehouse Concepts Performs related work as required. Skills Experience with entire software development life cycle and test cycles Required 7 Years Write effective manual test cases and test scripts Required 7 Years Gathering, document and testing of business requirements Required 7 Years Gathering, document and test functional requirements Required 7 Years Experience with SQL scripting for data warehouses and ETLs Required 5 Years Ability to extract data from relational databases Required 5 Years Ability to validate batch processes using ETL and ensuring source to target data migration is successful Required 5 Years Generate and validate Power BI and SSRS reports Required 5 Years Change management Highly desired 3 Years Agile Development Methodology Highly desired 3 Years Experience using Microsoft Test Manager Highly desired 3 Years Experience with Visual Studio Team Foundation Server (TFS) Highly desired 3 Years

Job 24686: OnBase Support Technologist Our client is requesting an On-Base support technologist (MS2). The purpose of this position is to provide On-Base support for the IT EBS Development team. The Enterprise Development team needs to support the enterprise ECM needs which include payroll, engineering and HR departments in regards to Document scanning, content management and search capabilities, and SAP integration, to name a few. Skillset Requirements: Minimum of seven (7) years experience in Hyland OnBase support Has performed an upgrade of the OnBase platform Ideal candidate will have the following OnBase certifications; OCWA, OCSA, OCWV, and OnBase Certified API Has experience or training in the use of OnBase APIs Has supported Unity scripting Has developed OnBase Workflow solutions Has developed or supported OnBase WorkView solutions Has experience with integration such as DIP, DrIP processes, and ArchiveLink with SAP Has experience with development tools such as Java, C#, Microsoft Visual Studio, VBscript Has a strong document scanning experience and background Tasks and work efforts to be performed. Provide troubleshooting, defect resolution and testing in support of System Upgrades, including SAP, Dynamics and OnBase (from an OnBase perspective) Assist with and improve documentation relating to how to perform data refreshes in our development platform Assist with and improve documentation relating to how to perform complete system refreshed ion our Quality Assurance and Sandbox environments Act as backup to client’s OnBase administrator Research and document client’s OnBase landscape/environment including interactions and interfaces and touchpoints with other systems (examples: SAP, MS Dynamics, Informatica) Assist with the development of OnBase APIs needed for integration. Participate in / design / configure/ build and in any other ways, work as a technical specialist in support of the 16113 Enterprise Vendor Portal Solution Project. Participate in / design / configure/ build and in any other ways, work as a technical specialist in support of the Success Factors Project. Participate in / design / configure/ build and in any other ways, work as a technical specialist in support of any new projects. Update the Document Management System Upgrade roadmap for client to follow Resolve OnBase related production problems as they arise during the duration of this engagement Possess a knowledge of Work-View, Records Management, Archive Link, Email Integration, including Active Directory and Distribution Services Possess a working knowledge of Scanning, Folders, Unity Forms development, and Mobile Deployment is a plus. Assist with resolution of user requests as they come in Communicate with other departments including IT groups such as the Security team, the Business Relationship group, and the Business Analysts Conduct Knowledge Transfer sessions to client IT staff as it relates to use of OnBase and integration points Research and provide recommendations regarding client’s current use of dedicated scanners vs potential use of multi-purpose shared devices Develop a white-paper discussing industry best practices and key roles involved in the client’s support of OnBase Develop or improve documentation on client’s current OnBase related workflows Provide reporting and Status Updates as required Work on multiple projects/tasks at a time with a sense of urgency. Improve and/or create any OnBase Administrator how-to documentation that the resource feels the client should have in place Skills Experience in Hyland OnBase Support Required 7 Years Experience in performing an upgrade of the OnBase platform Required OnBase Certifications: OCWA, OCSA, OCWV and OnBase Certified API Highly desired Experience in use of OnBase API's Required 3 Years Experience supporting Unity scripting Required 3 Years Experience developing OnBase Workflow solutions. Required 3 Years Experience in developing or supporting OnBase WorkView solutions Required 3 Years Experience with intefration such as DIP, DrIP processes and ArchiveLink with SAP Required Experience with development tools such as Java, C#, Microsoft Visual Studio, VBscript Required

Job 24685: GIS Developer This resource will be managed by the GIS Director and will be assigned as the primary application developer for our client’s web/mobile interactive maps. Specifically, this resource will be tasked with building and supporting web and mobile interactive applications primarily using ESRI platforms. Our client has focused primarily on COTS GIS applications. The development needs of the agency revolve around custom functions and workflows otherwise not available through ArcGIS Online customizable applications. Opportunities exist for new development, integration with existing non-GIS .NET applications, and customization/adaptation of existing applications within the delivery center.   The resource will be responsible for developing approved designs/approaches, coding, testing, documentation and related implementation work in conjunction with, where appropriate, other IT and GIS persons at the delivery center. Additionally, this resource will, as time allows - be tasked with other development tasks where GIS is being implemented within the Department. Specific Duties: Utilize current technology to develop critical GIS application systems and functionality Development of integration techniques to link together multiple systems, particularly GIS and custom .Net solutions Automation of enterprise GIS system tasks via scripting APIs Create application documentation Assist in the support and maintenance of existing applications Continue the development of applications and tools to effectively collect and share client GIS data assets Skills GIS Application Development with JavaScript APIs -- a. Visual Studio -- b. HTML/HTML 5 Required 4 Years MVC.Net Development Required 3 Years ESRI ArcGIS Server products for map service development Required 1 Years ESRI ArcGIS desktop products for GIS data development, processing, and analysis Required 1 Years ArcGIS Online Highly desired 1 Years Agile Development Experience (SCRUM) Required 1 Years

Job 24684: Senior Business Analyst   The Senior Business Analyst (SBA) works with multiple client groups and departments.. The SBA develops an in-depth knowledge and understanding of the client's business and proactively researches, investigates, and elicits requirements to meet the client's needs and enhance overall business value.   The SBA is required to exercise significant independent judgement within broadly-defined policies and practices to determine the best method for accomplishing work and achieving objectives.   Typical activities include: Eliciting client requirements and performing analyses to assess opportunities in terms of cost savings, improved service levels, and increased operational efficiencies Performing current and future state analyses, business risk assessments, and business process mapping and modeling Authoring detailed requirements documentation Preparing and delivering recommendations to executive management and technical staff   Qualifications: Proven success leading projects involving business transformation activities such as: Eliciting, documenting, analyzing, and validating business and functional requirements Business Process Improvement and Re-engineering Preparing business cases, calculating Return on Investment (ROI), payback periods, and Total Cost of Ownership (TCO) Experience applying Organizational Design and Development methodologies such as: Lean Six Sigma Total Quality Management Business Process engineering Use cases Extensive knowledge and application across the principles of Business Analysis (e.g., Business Analysis Body of Knowledge) Knowledge of and experience applying the principles of Project Management Experience with Enterprise Services Management projects that involve concepts such as: IT Service Management Lifecycle (ITSM): Strategy, Design, Transition, and Operations IT Governance: defining, designing, and implementing Outstanding interpersonal skills: ability to work effectively with a diverse set of public sector customers through exemplary professionalism and high emotional intelligence Excellent written and verbal communication skills Intermediate to advanced experience with the following: Microsoft tools: Outlook, Skype, SharePoint, Word, Excel, PowerPoint, Visio Business process modeling tools such as IBM Blueworks Live Requirements management systems Program and project management systems.   Education and Experience Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 8 years of related experience or a Master's degree and a minimum of 6 years of related experience are required Certification and/or education in Lean Six Sigma or ITIL is highly desirable.  

Job 24683: Sr. SQL Developer Job Description/Duties: Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements. Be part of a large and global team developing an enterprise system with a lot of data integration needs. Develop and Design ETL Packages and TSQL code to view, process and transform data between systems. Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools. Execute and coordinate requirements management and change management processes. Develop and maintain internal and external relationships to support management of scope and expectations. Operates as a team member and as a team leader. Advise on methods to improve business processes. May lead the training of clients and peers.   Qualifications Education and Experience Typically a Bachelors degree in a technical or business discipline or equivalent experience and a minimum of 6 years related experience or a Masters degree and a minimum of 4 years of experience.   Knowledge and Skills SQL, SSIS, SSAS, Data Warehousing, Enterprise Experience Transactional and Data Warehouse DB Design and implementation experience (i.e. Relational, Star Schemas, etc) Experienced in the Microsoft BI Stack (SSIS, SSAS, SSRS). Ability to write, update and tune complex SQL queries and stored procedures. Data Integration knowledge and experience. Experience in BI/Reporting tools such as MS PowerBI is a plus. Experience in programming languages such as C# is a plus.

Job 24682: Senior Business Analyst The Senior Business Analyst (SBA) works with multiple client groups and departments of the end client’s. The SBA develops an in-depth knowledge and understanding of the client's business and proactively researches, investigates, and elicits requirements to meet the client's needs and enhance overall business value. The SBA is required to exercise significant independent judgement within broadly-defined policies and practices to determine the best method for accomplishing work and achieving objectives.   Typical activities include: Eliciting client requirements and performing analyses to assess opportunities in terms of cost savings, improved service levels, and increased operational efficiencies Performing current and future state analyses, business risk assessments, and business process mapping and modeling Authoring detailed requirements documentation Preparing and delivering recommendations to executive management and technical staff   Qualifications: Proven success leading projects involving business transformation activities such as: Eliciting, documenting, analyzing, and validating business and functional requirements Business Process Improvement and Re-engineering Preparing business cases, calculating Return on Investment (ROI), payback periods, and Total Cost of Ownership (TCO) Experience applying Organizational Design and Development methodologies such as: Lean Six Sigma Total Quality Management Business Process engineering Use cases Extensive knowledge and application across the principles of Business Analysis (e.g., Business Analysis Body of Knowledge) Knowledge of and experience applying the principles of Project Management Experience with Enterprise Services Management projects that involve concepts such as: IT Service Management Lifecycle (ITSM): Strategy, Design, Transition, and Operations IT Governance: defining, designing, and implementing Outstanding interpersonal skills: ability to work effectively with a diverse set of public sector customers through exemplary professionalism and high emotional intelligence Excellent written and verbal communication skills Intermediate to advanced experience with the following: Microsoft tools: Outlook, Skype, SharePoint, Word, Excel, PowerPoint, Visio Business process modeling tools such as IBM Blueworks Live Requirements management systems Program and project management systems.   Education and Experience Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 8 years of related experience or a Master's degree and a minimum of 6 years of related experience are required Certification and/or education in Lean Six Sigma or ITIL is highly desirable.  

Job 24678: Senior AEM Sites Developer Job Description The ideal candidate will have extensive experience with Adobe AEM Sites in version 6x. The role designs and develops Adobe AEM sites static and dynamic web site development efforts. The role will work extensively with the customer to design and iteratively develop web sites.   Qualifications 5+ years industry experience, Bachelors degree in computer science or related field, or equivalent experience 5+ years of experience developing applications in Java along with knowledge of OSGi and Sling frameworks. 2 years of experience developing applications in Adobe AEM 6x Experience with Javascript and JQuery Experience with Touch UI and Sightly (HTL) Experience developing RESTful web services and Sling servlets. Experience in databases, preferably SQL Server Experience with HTML, CSS, responsive design a plus Experience in troubleshooting performance issues at the application, database or network level. Provide advanced-level development, testing, debugging and documentation skills Identify risks and challenges the customer should expect to encounter with the solution based on similar efforts done with other customers. Ability to articulate technical or operational problems or issues into understandable business terms. Excellent speaking and writing skills. Able to communicate effectively with customers and provide support from project inception to deployment Maintains a positive attitude and desire to train others Experience with Adobe Communities is highly preferred but not required. Experience with Adobe Campaign is highly preferred but not required.   US Citizen or Green Card holder only This is a contract to hire position

Job 24677: IT Support Analyst Purpose of Position The IT Support Analyst will provide assistance in the use of applications; consult in new program deployment; diagnose and troubleshoot problems; coordinate routine maintenance; and support data and voice communications in a clinical setting. IT Support Analyst responsibilities include troubleshooting, prioritizing, and completing projects in a timely manner, as well as escalating complex issues to other Information Technology (IT) teams and the Information Technology Outsourcer (ITO).   Essential Functions Under general direction, apply specialized application functional knowledge to support the end users by acting as the point of contact between the client and ITO to coordinate day to day application support activities. Responsible for oversight of IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also responsible for documenting and communicating processes to ensure consistent user experience. Develop an understanding of complex business processes and differentiate between functional and system requirements. Interact with customers and extended team members to gain an understanding of the business environment, technical context, and organizational strategic direction. Serve as the technical coordinator to assist end-users with their issues by interpreting, analyzing, diagnosing, documenting and resolving IT issues related to internally supported hardware and software. Oversee and monitor desktop support and applications support to ensure problems are addressed and resolved appropriately. Support users with setup and usage of business and clinical applications. Manage and coordinate with the user community, ITO and vendors to resolve user reported problems. Communicate resolution status proactively to ensure customer timeframe expectations are met or exceeded. Coordinate and collaborate with the ITO and the client for system upgrades and resolution of issues related to the application. Promptly categorize, generate, route and escalate, when necessary, customer requests that are beyond the normal area of responsibility. Produce and maintain documentation and critical configuration information for key systems. Coordinate and conduct training sessions including development of training documentation. Test new software and evaluate potential software requirements. Make recommendations for system improvement and enhancement. Medical device support. Document and inventory medical devices, coordinate maintenance, calibration, updates, and repairs of medical devices. Coordinate computer and network connectivity for medical devices. Submit incident tickets, installation, move and change requests, and IT service request on behalf of end-users. Serve as primary point of contact for all types of request and coordinate services. Perform other related duties and projects as business needs require.   DESIRED PROFESSIONAL SKILLS AND EXPERIENCE Excellent customer service, critical thinking and creative problem-solving skills Ability to collect, identify, define, and document the user interactions and metrics in accordance with prescribed standards Demonstrate the ability to understand multi-faceted client environments, objectives, and constraints Ability to understand physician practices, EHR vendors, EHR implementation, clinical workflows and healthcare regulatory compliance preferred Working knowledge of modern information technology systems (computer operations, audio visual systems). Knowledge of information systems requirements for support of computer software and hardware as well as various business applications Excellent oral and written communication skills and indirect influencing capabilities combined with a strong technical background Must be able to work in a team environment and independently with minimal management oversight Must possess high energy and strong motivation to make a difference and help others The work is fast paced with changing priorities. Task switching without loss of productivity is a must. Knowledge of computer and network connected medical devices is desired   EDUCATION/CERTIFICATIONS Bachelor's degree in Information Systems, Computer Science or related field plus two years of work experience in an IT Support Analyst position - OR - any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities   ADDITIONAL INFORMATION Background check and pre-employment drug screen required Must have a satisfactory driving record and valid California State Drivers License

Job 24666: Chief Information Security Officer   The Chief Information Security Officer [CISO] is a position based out of our client’s Sacramento, California office reporting to their leadership team, and various customer personnel. The person in this role will be responsible for managing the day to day operations of the various Security functional areas within the client's IT outsourcing contract as well as coordination with matrix'd support teams. This is an IT outsourcing relationship, so striking the right balance between contractual obligations, best practices and "doing the right thing for the customer" is a must. The candidate must be technically and strategically savvy, with the ability to earn and maintain the trust of "C" level executives and elected officials, while delivering service in a cost effective manner that exceeds customer expectations.   These will include administrative duties as well as mentoring, training and developing staff members and hands on participation. The person in this role will also assist internal Client Teams in driving client success by delivering security services, best practices, managing evolving risks / challenges, demonstrating thought leadership, continuous improvement while striking a balance between business needs, risk, and security requirements.   JOB DESCRIPTION: Demonstrates a profound sense of ethics, integrity, and confidentiality-adhering to a core set of values in good times and in bad consistent with Client' s vision and values. Possesses a "Voice of the Customer mindset" able to identify and analyze issues and gather information to determine causes and possible solutions. Recognizes, dimensions and contextualizes risk. Is a proven innovator and creative problem-solver. Navigates ambiguity and exercises a moderate degree of autonomy in decision making. Is adaptable to, and champions change. Possesses a "CustomerFocused" business acumen and influences strategically. Demonstrates a "learning agility" to remain current in subject matter expertise. Finds common ground and viable solutions to complex problems in a compelling manner while maintaining a professional composure. Influences across a diverse discipline in a collaborative, risk aware manner. Embraces accelerated learning and application of non-traditional security skills such as "big data" concepts, data analytics, "all things digital", Web Services Security [OWASP / Oasis Open], etc. Embraces and adopts both "User Experience & Design thinking" principles into all aspects of work.   PREFERRED CERTIFICATION(s): CISSP, CISA, CISM, ITIL, TOGAF, PMP, PgMP   EDUCATION / EXPERIENCE: Bachelor's degree or eight or more years of experience with increasing responsibility in an Information Security or Compliance Leadership Role with multiple direct reports. Experience with various "cloud" service delivery methodologies, as well as web services security.   KEY SUCCESS FACTORS: Management and day to day operations of the Security posture for the CALPERS contract. Developing ongoing relationships with key customer stakeholders / partners. Act as "Process Owner" for key processes / programs: User Access Management Program PKI Enterprise Program Web Services Security Program Risk Mitigation and Management Program (NIST RMF) System Hardening Program Patch Management Program Change Management Program Vulnerability Management Program SOC Management Program SIEM Management Program Continuous Process Improvement Program “CLOUD" Risk Management Program Data Loss Prevention Program Drives tasks to completion, reporting in 360 degree fashion in a proactive manner. Attend various internal Client knowledge sharing sessions. Hiring, training and mentoring staff. Drive success and consensus with peers on the leadership team

Job 24663: Sr. Mainframe Programmer Job Responsibilities: This position will be mainly involved in supporting the modernization of the client’s tax system from the mainframe side. It will require some perform production support, maintenance, and development of required software enhancements for the client’s IBM z/OS mainframe environment.   Responsibilities include: Analyze and understand the depths of how each of the mainframe application and interfaces associated to it work. Test integration of modern application to the mainframe system. Implement integration of modern application to the mainframe system. Analyze mainframe issues, come up with resolution, and prioritize based on business needs. Adheres to the mainframe support processes and procedures. Document application software changes and submit them through proper change control review and approval Develop, modify and test application software to correct issues and provide requested functionality Document application and jobs that do not have existing documentation.   Required Skills & Experience: Education: Bachelors degree in information systems or computer science, or Bachelors degree in a technical field with strong coursework in information systems or computer science Overall Experience: 15 or more years of experience in mainframe software development and support   Technical Knowledge and Experience: Strong troubleshooting and analytical skills to understand complex mainframe system. Application Technologies   Mainframe Technologies, including but not limited to: TSO/ISPF JCL Cobol Natural Endeavor CICS CA-7 VSAM Fileaid FTP Intertest ASG Workbench Database Technologies: ADABAS Infrastructure Technologies Mainframe Infrastructure Mainframe Storage Mainframe Networks Mainframe Security Mainframe z/OS Operating Systems Microsoft Office applications Personal Skills and Abilities: Strong client relationship management skills Strong verbal and writing communication skills Strong organization, analytical, and troubleshooting skills High attention to detail Reliable and dependable Calm, focused demeanor   Desired Skills & Experience: Prior experience working in a state and local government. Knowledge of state and local government software applications. Mainframe migration to new technology platform.   Technical Knowledge and Experience: AS400 iSeries REXX Assembler Database: SQL, DB2 Infrastructure Technologies Physical and Virtual Servers Storage Networks End User Computing Mainframe Security   Special Requirements/Restrictions: Must be available to work evenings, weekends, and holidays, on occasion, as required, for the resolution of IT issues that may affect FG3T system. Must be able to travel locally to client sites as required (10%). Preferred to be able to work in Liberty Station office in San Diego, CA.  

Job 24661: Cloud Manager Knowledge and Skills: (strong) Cloud Architecture skills (Azure, AWS) (developing) Managing Managers Leadership Strategic Planning. (developing) Negotiation Skills. strong) Influencing Others Customer/Vendor Management, escalation management, customer relationship-building. Knowledge of Corporate capabilities and outsourcing industry norms. (strong) Business Analysis, Business Planning Financial Management. Cost Management General Project Management. General understanding of technology in direct responsibility. General understanding of related technologies. Knowledge of industry and market trends.   Education and Experience Required: Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold Master's or advanced degree in related field. Typically 10+ years of relevant experience. Minimum of 5 years Cloud Architecture Azure Architecture certification or AWS Certified Solutions Architect - Associate is required  

Job 24658: No Security Clearance Required US Citizen or Green Card Required Must be onsite San Diego, CA Job Description: Under the general direction of the Microsoft Solutions / Mobile development manager, the SharePoint Administrator will be responsible for providing admin support for both on-prem and online SharePoint environments.   Responsibilities: Oversee the SharePoint infrastructure, user access and application deployment Support the installation, configuration, security, operation, backup, and maintenance of all SharePoint servers, equipment, and software related to SharePoint infrastructure Participate in planning and execution of tasks related to SharePoint based initiatives (migrations, upgrades, third-party solutions, integration with additional enterprise systems, and/or hosted platforms) Develop, configure and maintain document libraries, enterprise lists and site collections Perform typical system administrative activities such as site creation, user training, backup, restore and issue resolution Maintain and administer SharePoint, including daily monitoring, troubleshooting and performance analysis ensuring high availability of the SharePoint environment Maintain current industry knowledge of development concepts, best practices and procedures for SharePoint solutions. Effectively analyze matters and exercise good judgment to achieve IT objectives within specified timetables Assist with special projects as needed including determining requirements; selecting, and implementing new tools and technologies; and designing and developing customer training. Assess, track, and resolve incidents within SLA.   Qualifications: A Bachelor's degree in Computer Science or equivalent combination of education and work-related experience A minimum of five years professional experience administrating Microsoft SharePoint Experience in migrating from on-prem to SharePoint Online using ShareGate Detailed knowledge of SharePoint 2013/2016 Enterprise and SharePoint Online administration. Working knowledge of SharePoint designer & site structures. Working knowledge of Microsoft Windows Server 2012 & 2016. Strong critical thinking, troubleshooting skills, organization & planning skills. Excellent interpersonal, verbal and written communication skills. Proven ability to manage multiple tasks and deadlines in a fast paced environment Microsoft SharePoint certification highly desired Other: US Citizen or Green Card holder only Position will be located in San Diego. This is a contract to hire opportunity.  

Job 24656: Business Systems Analyst IV Job Description Our client is seeking to hire a dedicated resource to support, maintain, upgrade, and enhance our client’s applications. This individual will be working directly with County IT managers, our client’s technology outsourcing team members, and third-party vendors to assist with in-flight and upcoming applications projects. Meets frequently in-person with IT staff and client teams, has the ability to lead and drive initiatives to completion, and coordinates between various teams in a large environment. Monitors application support queue, dispatches break-fix tickets to appropriate team members, and insures team members exceed service level agreements (SLA). Provides direct support to County personnel for application troubleshooting, issue resolution, enhancements, and upgrade support. Works with external vendors and third-parties to deliver technology systems and support. Modifies application configurations, scripts, and reports according to customer specifications. Troubleshoots application issues, traces logs, and debugs configurations to identify and determine root cause of application defects. Provides recommendations for the most efficient and cost-effective solutions. Prepares scope of work and assists in conducting requirements analysis for system enhancements, upgrades or replacement. Works closely with business staff, developers, testers and a variety of end-users to ensure technical compatibility and user satisfaction. Evaluates applications and recommends changes to improve production or workflow as required. Thoroughly documents application modifications, upgrades, and enhancements.   Qualifications Required: Bachelors or masters degree in Computer Science, Information Systems or related field. 3-5 years Javascript experience, additional scripting languages are a plus. Application configuration experience, preferably with web server experience (IIS/Apache/etc.) in an enterprise environment. Experience writing and modifying SQL queries to retrieve and present complex data sets from large relational databases. Direct experience working on Windows Server 2012/2016/etc. in an enterprise environment. Excellent enterprise application support skills, including direct experience in enterprise application configuration and scripting. Excellent written and verbal communication skills, with an emphasis on technical documentation, such as specifications or requirements documents. Ability to work on multiple projects, solve problems, deliver on commitments, and work with multiple teams simultaneously. Knowledge of the software development life cycle and relational databases. Working knowledge and experience using the standard Microsoft Office Suite of products (Word, Excel, Outlook, Powerpoint, etc.).   Preferred: Development experience in a modern object-oriented language (.Net/Java/etc.). Experience with SQL Server Reporting Services (SSRS) report design and modification. Experience with Accela government software or similar products. Experience with application testing, ideally in an enterprise or government environment.   Skills Strong verbal and writing communication skills. Strong organization, analytical, and troubleshooting skills. High attention to detail. Ability to work in a large team and handle client questions. Reliable and dependable.    

Job 24655: Java Full-Stack Architect Job Description The position will report to the DCSS IT manager and follow the direction of the Applications Technical Lead. The ideal candidate will be highly proficient in architecting Java/Spring Full Stack enterprise solutions, be self-directing, and capable of incorporating new technologies into the application platform. Candidates with experience implementing workflow solutions such as Flowable utilizing BPMN are highly desired. This position will be co-located with the client, working from their location and providing technical direction on the project you will be working on. You will perform complex analysis, design, development, testing, and debugging of computer software, ranging from system architecture integration and software design to selection of computer systems, language, and/or equipment. Your activities will include designing, coding, and testing of systems using test driven development techniques. The Architect will be able to solve technical problems using industry best practices and coordinate with other developers and team members to ensure top quality work is produced on time.   Qualifications Key Responsibilities: Analysis, design, development, testing, and debugging of computer software Perform in accordance with established project standards and processes Break down software requirements into development tasks, take the tasks to completion Identify risks and challenges for the tasks, find solutions and feed them up the chain for appropriate visibility and help Understand client needs and routinely interact with internal and external customers Develop software solutions utilizing SDLC, Agile and PMP methodologies to incrementally deploy functionality Participate in functional requirement meetings, stakeholder reviews, and coordination discussions for deploying integrated solutions   Basic Qualifications: Expert in Java 7+ Expert in Spring MVC and Spring Boot Expert in REST, JSON and microservices Proficient in workflow frameworks specifically Flowable Proficient in SQL programming Proficient in JavaScript, jQuery and at least one additional JavaScript framework Proficient in a Java IDE, preferably IntelliJ Test-driven development experience required Experience with JPA, SQL, XML, app servers, Maven, JUnit, Git, SQL Server Management Studio. Preferred candidate would have working knowledge of JMS and Selenium Git and Git repositories such as BitBucket Agile methodologies, Continuous integration, SDLC Proficient in UML & design patterns Bachelors degree in Computer Science or related engineering field, masters preferred, or equivalent experience. The ability to pass a background check. The ability to be properly assessed during the interview and selection process.   Preferred Skills and Experience: Excellent technical lead while also being an individual contributor Experience with complex microservice-based applications Swagger Experience with decomposing technical tasks and defining level of effort Strong verbal and written communication skills Behavior Driven Development with Cucumber and Serenity Scrum and Kanban with Jira and other Atlassian tools JBoss HTML5 BPMN and workflow engines Enterprise integration patterns/ ETL   Primary Location United States-California-San Diego Schedule Full-time Shift Day Travel - No  

Job 24654: Business Analyst 3 The Business Analyst is responsible for the set of tasks required to identify key data or components that fit within the solution, as well as gaps that require evaluation and development or change. The position will report to the HRSC Time team, and should have the following skills/experience to lead the initiative: Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Knowledge of formal requirements gathering methodologies. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience leading in Facilitated Workshops for requirements analysis. Communicates clearly and works with users and client as necessary Strong organization and writing skills. Skills Experience developing Business Requirements Required 7 Years Experience leading in Facilitated Workshops for requirements analysis. Required 7 Years Experience developing Functional requirements Required 7 Years Knowledge of formal requirements gathering methodologies Required 7 Years HR related projects experience with Time/Attendance/Leave related systems. Required 3 Years

Job 24653: Duration: January 06, 2020 - December 31, 2020 (11-month contract) Hours: Monday - Friday 7:00 AM - 3:30 PM  Qualifications: Basic understanding of the operation of computerized and function-related equipment to record, store and retrieve information.  Ability to manage multiple activities and resources.  Good oral and written communication skills. Basic personal computer skills, word processing, excel spreadsheets, and scanning software. Responsibilities: Under direct supervision, this role performs entry-level clerical and administrative duties that support specific workflow or phase within a business process.  Performs routine and repetitive tasks to support the transaction of a part(s) of a business process.  Follows established policy and procedures and detailed instructions in the performance of duties.  With limited discretion, work is closely monitored and checked.  Duties include scanning and clerical work.  Performs general alphabetic and numeric filing, sorting and cross-referencing.  Maintains and updates files, records, and logs according to established procedures.  Ensures information and reports are complete and consistent with specific rules or procedures Comments/Special Instructions Primary duty will be scanning manuals and using proprietary software.  A person needs to be local to the area.  

Job 24652: Duration: January 06, 2020 - August 31, 2020 (7-month contract) Hours: Monday - Friday 6:30 AM - 3:00 PM  Qualifications: Ability to manage multiple activities and resources. Strong oral and written communication skills.  Proficient personal computer skills.  Proficient skills using spreadsheet and word processing applications.  SAP is a plus.  Basic knowledge of company and department procedures.  Basic analytical and problem-solving skills. Responsibilities: Under immediate supervision, this role performs a variety of routine clerical and administrative duties that support specific workflow or phase within a business process.  Accountable for the transaction of the part(s) of the business process.  Follows established policy and procedures and detailed instructions in the performance of duties.  Routines are generally prescribed and supervision is readily available.  Refers to non-routine questions or work to supervisors.  Performs clerical duties according to established routines including setting up comprehensive records and files, preparing standard reports and charts, compiling data from various sources and forms, contacting other departments to obtain information and reconcile routine discrepancies, performing calculations involving complicated arithmetic, etc.  Makes minor corrections, codes items, and maintains a record of documents processed.  Informs departments of missing or incorrect data.  Utilizes computerized equipment and other related equipment and any other duties required.    

Job 24651: .NET Developer Responsible for designing, coding and modifying existing websites and web applications within the client's office from layout to function according to a client's specifications. Some examples of systems to be worked on include USALIMS, USAHERDS, USAFoodSafety, USA/PAPlants and AgTrans. These systems have existed for several years and needs immediate support and in many areas re-written. The individual will work closely with customers and Software Architects to design solutions that satisfy both business and technical requirements while employing best practices. Skills Preferred: Develop new features and/or maintains existing applications developed on ASP.NET MVC. Complete activities to develop, enhance, support and maintain multi-tier web applications in a Microsoft environment. Debug identified issues and provide solutions. Create website layout/user interfaces by using standard HTML/CSS practices. Code new functionality according to system specifications. Integrate data from various back-end services and databases. Write testable, efficient code by using best software development practices utilizing tools like Selenium. Perform system testing. Produce high-quality work products and assist in the development of documentation. Work closely with BAs and customers to understand and implement new requirements. Provide input on new designs and architecture as needed. Stay current on new technologies and best practices. Work with Web Developers and Software Developers to lend technical assistance. Collaborate with Senior Software Designers to design and document enterprise level solutions. Maintain client confidence and protects operations by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Assist Senior Software Designers in producing high quality, high accuracy estimates. Assist Database Administrators when needed by assisting with database related tasks. Provide project and status reports to Senior Application Developers, tech lead and Project Manager.   Experience/Education: Bachelor's Degree in Computer Science, Business, or related field and 5+ years related IT experience. Technical Skills - Preferred: Working knowledge of one or more cloud technologies such as Microsoft Azure or Amazon Web Services. Solid understanding of various software design patterns Solid understanding of one or more JavaScript frameworks Solid understanding and practical experience with Dependency Injection Holds one or more Microsoft Certifications Experience with testing software such as DevOps or Selenium   Technical Skills - Required: .NET framework development (VB, C#, ADO.NET, ASP.NET and OOAD) A solid understanding of ASP.NET Web API Proficiency in object oriented programming techniques Competency in HTML and CSS as well as a solid understanding of Bootstrap At least 3 years of enterprise database experience, preferably Microsoft SQL Server Solid understanding of ORM (Object-Relational Mapping) tools such as Entity Framework and NHibernate Practical experience with an enterprise level reporting tool such as Microsoft SQL Reporting Services or Crystal Reports. Solid understanding of TFS (Team Foundation Server) or Microsoft DevOps Solid understanding of best practices for UX/UI design Proficiency in Microsoft Office, especially Word, Outlook, PowerPoint, and Excel Solid understanding of the Software Development Life Cycle (SDLC) Solid understanding of both Waterfall and Agile/Scrum methodologies Ability to write technical documentation in a clear and concise manner. Ability to write and execute test plans, especially utilizing Selenium At least 3 year of experience with LINQ to Entities or LINQ to SQL.   Competency Statement(s) Organization & Attention to Detail Analytical Thinking Excellent oral/written communication skills Team Focused but must be able to operate independently as needed Problem Solving Ability to translate application storyboards and use cases into functional applications Ability to interact with customers and lead discussions Ability to mentor others Skills At least 3 years of enterprise database experience, preferably Microsoft SQL Server Required 3 Years NET framework development (VB, C#, ADO.NET, ASP.NET and OOAD) Required A solid understanding of ASP.NET Web API Required At least 3 year of experience with LINQ to Entities or LINQ to SQL. Required 3 Years Proficiency in object oriented programming techniques Required Competency in HTML and CSS as well as a solid understanding of Bootstrap Required Solid understanding of ORM (Object-Relational Mapping) tools such as Entity Framework and NHibernate Required  

Job 24650: Sr. Business Analyst This position is part of a team within our client’s Technology Business Office (TBO),Bureau of IT Service Management, Service Quality Assurance. The purpose of TBO is to provide, operate, and improve technology services through collaboration and innovation. As part of the ITSM Service Quality Assurance team, this position is accountable and responsible for independently performing high-level administrative and consultative work as it relates to IT Service Management and the ITIL Methodology. This position fulfills the Business Analyst role for multiple ITIL based processes. The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties: Defines and documents customer business functions and processes. Schedules, provides meeting agendas, and conducts facilitated workshops for requirements analysis Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the enterprise. Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes. Contributes to the plans, organizes and conducts business process reengineering/improvement projects. Researches and prepares statistical reports. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making. Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements. Participates in system integration testing, user acceptance testing, and testing of new system functionality. Provides technical assistance in training, mentoring, and coaching professional and technical staff. Provides work direction to one or more technical or administrative staff or acts as a team lead on designated projects or assignments. Reviews design and technical requirements to ensure that business and functional requirements are met. Ensure that the customer's goals and requirements are met. Must be able to estimate and plan own work. Must be able to meet schedules. Assist PM in developing estimates for projects. Escalates issues to management as appropriate. Prepares project change request documents and estimates for approvals. Responsible for RAID documentation based on meetings and interviews. Attends assigned application and subject-matter meetings as advisor/consultant. Assists in the development of standard documentation, layouts, templates and terminology. Ensures all documentation follows standards.   DECISION MAKING: Recommend decisions to process changes, based on analysis, process team, and SME input. Recommend decisions on technology alignment with the process, for the ITSM Steering Committee's review and approval. ESSENTIAL FUNCTIONS: ITIL V3 Foundation training is required. Advanced ITIL Certification is preferred. Work independently and as a team member. Communicate effectively, both orally and in writing. Interact with executives, various levels of management, Agency IT Managers and CIOs. Use a computer and current Windows and MS Office suite products. Proofread documents accurately, using proper spelling, punctuation, and grammar. Organize and present process-related information, both orally and in writing. Read and interpret IT Service Management materials.   The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.   Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability Experience developing Report Specifications define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix a cross matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Skills Experience using formal requirements gathering methodologies Required 7 Years 4 year college degree or equivalent technical study. Highly desired 4 Years Experience developing business, functional, and non-functional requirements Required 7 Years Experience developing Requirements Traceability Matrix Required 7 Years IIBA-certified Business Analyst Highly desired Business, technical, or integration consulting. Required 5 Years Extensive experience with a broad range of enterprise level application development and IT services Required 3 Years Prior experience with Commonwealth of PA projects and programs Highly desired 1 Years Excellent communication and interpersonal skills Required 5 Years  

Job 24649: Sr. Cognos Developer Our client’s Technology Business Office (TBO) is looking for a Sr. level Cognos Developer that will be responsible for developing reports to support Daptiv, the Enterprise Project, Portfolio Management (EPPM) tool. These reports will range from basic list type reports to complex, dynamic dashboarding reports to support our billing and chargeback model, time tracking, resource allocation, risk and issue escalations and enterprise level project and portfolio reporting. The individual will need to possess advanced Cognos development skills, but will also need to have excellent communication skills as they will be interfacing regularly with IT leadership and technical team members to document requirements and to verify that needs were met. If you enjoy problem solving, interacting with individuals to successfully meet their needs, then this is the opportunity for you! Description of Duties: Interact and coordinate with the client leadership and technical team members to document their EPPM reporting requirements. Interact with the EPPM vendor, as necessary, to understand existing reports and to ensure changes will not impact active reports. Keeping stakeholders within the client and the Delivery Centers informed on the status of the reports. Escalate risks or issues to client leadership so mitigation strategies can be developed. Learn and understand the EPPM tool and data model so that reports can be properly developed. Develop Cognos Reports using best practices. Track hours specific to each report being developed. Interact with customers and document new report requests, status and update notes in predefined template. Resolving conflicts with diplomacy and sensitivity in a timely manner. Routine updates to the Daptiv Program Manager and EPMO Director of critical matters related to assigned reports.   The Programmer is responsible for analysis, design, coding, component and assembly testing of all application code. Programmers typically are involved in maintenance (including production support), enhancement and development work. Programmers have a range of skills and knowledge of the technologies. The Programmer works with the Functional Architect and Technical Architecture Specialist on an as needed basis to ensure that design and code meets customer requirements. Role Description: Proven track record leading technical design and code work within complex enterprise systems. Proven hands-on technical design and development expertise working with emerging technologies in diverse technical environments and cross-platform technologies. Serves as a mentor to team members by sharing industry best standards and practices. Proven ability to lead complex technical discussions with business and non-technical users. Proven track record of hands-on technical design and code work within large complex systems. Proven hands-on technical work with a variety of technologies. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies. Proven experience mentoring and performing supervisory functions for technical teams. Able to make best practice recommendations based on past work. Proven ability to present complex technical constructs to business and non-technical users Proven ability to collaborate with business users, project managers and technical architects. Converts scientific, engineering, and other technical problem formulations to formats that can be processed by computer. Resolves symbolic formulations, prepares flowcharts and block diagrams, and encodes resultant equations for processing by applying extensive knowledge of branch of science, engineering, or advanced mathematics, such as differential equations or numerical analysis, and understanding of capabilities and limitations of computer. This is a professional level non-supervisory position which may require coordination of programming activities being conducted by the team Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders. May coordinate activities of computer programmers. Plans all required process steps. Reviews and understands the Application Teams work plan. Provides status of work to Team Lead. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Engages in ongoing process improvement. Detailed functional and process knowledge. Utilizes deep modeling, design and coding skills. Provides expertise in one or more database environments. Analyzes and designs enhancements, development programs, and/or required fixes to production problems. Designs applications to functional and technical programming standards. Works with Functional Architects to gather and interprets user requirements into design specifications. Develops system specifications and interfaces. Determines time estimates and schedule for work. Moderates functional and process knowledge. Assists in managing and directing Application Team processes. Coordinates work with other software developers on Application Teams. Assists Team Lead or Test Team Lead in monitoring estimated-time-to-complete (ETC) and actuals for assigned tasks. Develops application designs in support of the systems specifications and interfaces, perhaps in conjunction with application or technical architects. Operating System expertise sufficient to perform performance and tuning diagnostics. Works with users to ensure that solutions meet business requirements. Execution of all responsibilities with little direct supervision of Team Lead. Generally aware of new developments in industry and process and has ability to apply them to work as appropriate. Anticipates and resolves issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Codes enhancement and development programs and/or required fixes to production problems using the functional and technical programming standards. Tests enhancement and development programs. Participates in structured code reviews / walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Researches problems before approaching the Team Lead or Functional Architect for assistance. Limited functional knowledge. Follows quality standards. Supports installation of application releases into production as directed. Communicates accurate and useful status updates. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Skills Cognos Development experience Required 5 Years 4 year college degree or equivalent experience Highly desired Strong report development skills Required Effective communication skills (speaking, written and interpersonal) Required Ability to work independently, and participate in cross-functional teams Required Strong analytical and problem-solving skills Required Excellent interpersonal skills to help promote an inclusive workplace that foster the development of others Required Facilitate cooperation and teamwork and support constructive resolution Required    

Job 24648: Sr. Systems Analyst Description: Minimum of 5 years of experience in Information Technology, a business/technology consulting firm, or a utility business group in the role of a System Analyst.   Responsibilities: Works fairly independently, this role is competent to work on the most complex projects at the highest technical level of all phases of applications systems analysis activities. Formulates or defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer capacity and limitations, operating time and for of desired results. Is responsible for working with multiple business units in multi-platform environments on multi-project assignments. Guides and advises less experienced Systems Analysts. Monitored on project's progress and results. Errors may cause delay, expense and disruption. Demonstrated ability to create technical designs and specifications. Strong SQL skills, predominately Oracle. Ability to be productive with minimal direction. Must be able to manage multiple projects at once and remain cool under pressure. Experience in programming or systems analysis desired.   Key Responsibilities: Responding to system failures and performance events, take appropriate steps to reduce system downtime. Planning and overseeing the implementations of releases. Formulating or defining system scope and objectives based on user needs. Devising or modifying procedures to solve complex problems, considering computer capacity and limitations, operating time, and desired results. Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics Skills Mobile Computing 2 Years Cloud Computing 2 Years Oracle 5 Years  

Job 24646: Application Production Support Analyst Job Description Support users in Financial / Payroll applications. Lead the estimating efforts, design and implementation and maintenance of Application . Work from high level requirements through detailed specifications, migration effort and administration. Ability to liaise between End Users, Department Managers, Executives, Technical team and Vendor. Provide maintenance support but not limited to: backup recovery, cluster monitoring, log file size monitoring, server maintenance and general troubleshooting. Responsible for Application deployment in Test Environments, Staging Environment and Production Environment. Prepares required documentation, including both program-level and user-level documentation. Performs all functional duties independently. Works on high-visibility programs, or mission critical aspects of assigned program(s).   Qualifications Experience in ERP in Financial Management Software is mandatory. Experience in One Solution application is preferred. Experience training, mentoring, and providing technical direction to less experienced personnel. Experience with designing, coding, testing, debugging and documenting software solutions to complex problems concerning computer equipment capacity and limitations, operating time and form of desired results. Extensive experience analyzing complex business applications, developing block diagrams and logic flow charts, and translating detailed design into software. Experience in providing end-user support to include training for end-users. Demonstrated ability to work well in a team environment and to lead others in a directed effort to complete projects. Extensive experience authoring or contributing to both program-level and user-level software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals. Experience in Application Production Support. Proven ability to work in a large, distributed IT organization. Self-motivated; able to prioritize and multi-task. Possess excellent writing skills to develop and/or maintain documentation such as user guides, technical guides, implementation guides, network diagrams, process flow charts and develop/maintain end-user training guides.   Skills One Solution, ERP Solution Products

Job 24645: Service Desk 2 The Service Desk analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems. Role Description: Writes or revises training manuals and procedures. Develops training materials, such as exercises and visual displays. Remotely train users on software and hardware. Writes software and hardware evaluation and recommendation for management review. Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains the nature of problem, determine whether problem is caused by hardware such as printer, cables, or telephone, and log in ticketing system. Escalates problems in accordance with defined procedures. Assists users through problem solving steps. Uses knowledge databases to research problems and talks with co-workers to research problem and find solution. Tests software and hardware for troubleshooting and problem resolution. Able to diagnose, detect, and correct equipment errors and repair products by making technical adjustments. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Provides accurate and complete answers to general use and administrative environment questions in a timely manner. Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Follows quality standards. Able to work in a team environment Completes assigned tasks. Strong communication skills; both written and spoken. Skills Tier 1 Helpdesk Experience Required 3 Years A+ certification preferred Required

Job 24644: Senior Systems Analyst Our client is seeking an experienced Senior System Analyst for a Contract position to support development, implementation and maintenance of the mobile apps enterprise-wide.   Job Responsibilities Participate in development and implementation of standards, procedures, and governance for mobile apps. Implement and deploy the mobile app in the apple app store, Google play, Intune, air watch and other mobile platforms Troubleshooting and fixing the issue within existing mobile apps, support administration & operations of SAP Mobile Platform independently or as part of a team complete assignments and project work on time employing team standards and ensuring acceptable level of quality Evening and weekend hours may need to be worked as part On-call support or as part of meeting project deadline Other related duties will be assigned as needed   Qualifications: Experience building mobile apps, particularly within an enterprise setting o web-based and/or native development o experience with enterprise-level Apple account, certs, etc. Experience deploying mobile apps from XCode and/or Android Studio (knowledge of certs, provisioning profiles, etc.) Experience deploying mobile apps in iTunes and Google Play incl. submitting apps and the approval processes Solid understanding of mobile governance and development standards Experience setting up, deploying and maintaining MacOS build servers on-premise or in the cloud Experience administering and operations for SAP Mobile Platform will be plus. Experience with TestFlight, App Center, Intune & Air Watch will be a plus. Excellent analytical and problem-solving skills   Education Requirements Education Level: Bachelor’s Degree and 5+ years of job-related experience   Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor, Other Education: Business, Computer Engineering, Computer Science, Information Systems