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Network Engineer

Richmond, VA
Contract
Job 27803:   Network Engineer  The Infrastructure Leads role is to manage and tune in-house or hosted environment computer software systems and network connections to ensure stable operations, high levels of availability, and security of the supported business applications and agency IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The Infrastructure Lead will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements, as well as a working knowledge of the skills to provision, manage, monitor, and decommission cloud services. Responsibilities Strategy & Planning Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the management team. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts. Perform network design and capacity planning. Develop, implement, and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery. Establish service level agreements with business units. Acquisition & Deployment Coordinate with business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives. Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Interact and negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific, and network products and services. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Assist with the planning and deployment of infrastructure security measures. Prepare scope of work reports, and other documentation for infrastructure projects and associated efforts.   Operational Management Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on. Conduct feasibility studies for various upgrade projects, improvements, and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Manage all operating systems and end-user software. Manage communications ([email, IM, ]) and connection solutions, including workstation connectivity, local area networks. Manage servers, including e-mail, print, and backup servers and their associated operating systems and software. Manage security solutions, including firewall, anti-virus, and intrusion detection systems. Ensure network connectivity of all workstations. Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. Manage input/output fleet, including printers and scanners. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. Perform network, server, security audits. Ensure network connectivity of all workstations. Manage all network hardware and equipment, including routers, switches, hubs, and UPSs. Recommend, schedule, and perform network improvements, upgrades, and repairs. Monitor and test network performance and provide network performance statistics and reports. Administer all equipment, hardware, and software upgrades. Perform and test routine system backups and restores. Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Support application development teams throughout project lifecycles. Analyze system, server, application, network, and input/output device performance. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. Create required reports in response to business user needs. Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services. Establish and maintain regular written and in-person communications with the agency’s decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. Practice IT asset management, including maintenance of component inventory and related documentation. Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.   Required Skills Lead exp with participating in and supporting capacity planning and the development of long-term strategic goals for systems      Required 8 Years Lead exp with participating in the development of IT strategies in collaboration with the management team.           Required 8 Years Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development Required 8 Years Lead exp with performing network design          Required 8 Years Develop, implement, and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster          Required 8 Years Establish service level agreements with business units.  Required 8 Years Coordinate with business application, and database administration functions to implement desktop and server systems to industry best practices   Required 8 Years Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems. Required 8 Years Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.      Required 8 Years Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.      Required 8 Years Provide guidance to junior members of the team           Required 8 Years Demonstrated leadership and personnel/project management skills    Required 8 Years Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets         Required 8 Years Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.        Required 8 Years Adept at reading, writing, and interpreting technical documentation and procedure manuals.     Required 8 Years Ability to conduct research into hardware and software issues and products as required. Required 8 Years Network Infrastructure related Certifications           Highly desired 1 Years

OnBase Consultant

Harrisburg, PA
Contract
Job 27800: OnBase Consultant Our client is seeking an OnBase Consultant Responsibilities Our client has purchased and stood up an Electronic Content Management (ECM) solution using the OnBase product toolset and has standardized OnBase as its preferred document management platform. Part of this effort is the migration of several document types and workflows from FileNet into OnBase. Our client is seeking a senior individual, experienced in infrastructure planning and deployment for its multiple environments (DEV, TEST, and Production).  The selected candidate will be responsible for architecting the transition from FileNet-based systems to use OnBase instead. The selected candidate will work with the existing technical staff at our client, including a Project Manager, Database Administrators, a Middleware architect, and various Business Analysts (BA)s, and developers.  The individual will assist with the design, installation, and configuration of the tool, along with working to build associated workflows.  The selected candidate will mentor the other ECM Consultants and perform quality reviews to ensure ECM standards are being followed. The selected candidate will collaborate with a project manager or other management at our client to determine assignments and follow through on execution.  They will lead the implementation and configuration of the ECM tools.  By working with the project manager, they will develop project schedules and work schedules and participate in all activities related to setting up, configuring, implementing, and maintaining the ECM solution. Additionally, the individual will identify and communicate any issues regarding deadlines, hardware, configuration, end-user requests, etc. Must have the ability to develop testing scenarios, test plans, and/or develop scripts, and provide quality assurance to ensure proper functioning system. Will work with the end-users and the project manager to determine key words for indexing and establish enterprise-wide standards. Ultimately, this individual will be required to transfer knowledge to our client and/or other contracted staff.  Required Skills A Bachelor’s degree in Computer Science or a related field 10+ years’ experience working with Electronic Content Management Systems Strong communication skills OnBase Certified System Administrator (OCSA) certification OnBase Certified Installer (OCI) certification OnBase Certified Workflow Administrator (OCWA) certification OnBase Certified Advanced Workflow Administrator (OCAWA) certification Strong writing skills Strong analytical skills Experience configuring servers, specifically for an OnBase environment Experience developing workflows within an OnBase solution Experience establishing and executing test plans within an OnBase solution Configuration and product knowledge of OnBase including physical taxonomy and creating virtual folders Ability to mentor and assist other ECM Developers Experience and ability to set overall ECM standards and architecture. Guarantee overall OnBase platform health Guide and collaborate with OnBase server team High experience in the OnBase toolset Establish and maintain set of OnBase technical best practices to improve team productivity and quality Preferred Skills Experience working with FileNet workflows Knowledge of Oracle RDMS Certified Information Professional (CIP) or Enterprise Content Management Practitioner (ECMp) certification is desired

Instructor

Richmond, VA
Contract
Job 27799: Instructor Our client is seeking an instructor Responsibilities  This person will be responsible for instructor led training (in person and virtual) for existing and new employees within the Customer Service Organization. This would include new hire training, existing employee training and development, creating reinforcement strategies, managing classroom activities, documenting participant performance, and all other administrative tasks related to the training experience. As a utility, we also have a responsibility to support customers during major storm event so there are occasions where call handling is required. Prior related experience. Knowledge of company organization and operations areas. Understanding of adult learning theory and instructional design. Full competency in skills related to specific job area. Excellent verbal and written communication skills. Good Problem-solving skills. Good time management skills. Good personal computer skills. Ability to competently use all software applications critical to the target audience. Ability to present material in an understandable way to large and small groups. Ability to analyze and organize information and develop training programs and classes. Ability to operate and troubleshoot equipment used by the target audience. Ability to lead and coach. Ability to process information and questions quickly and develop answers. Required Skills Classroom/Instructional experience, minimum of 2 years – must be instruction of adults Able to teach/instruct virtually Ability to lead, coach, develop peers Excellent verbal and written communication skills Good time management and problem-solving skills Excellent computer and troubleshooting skills Ability to collaborate/partner with internal stakeholders and external stakeholders Ability to communicate to various audiences (from individual contributor to different levels of leadership) Experience with the ADDIE model to develop training solutions Ability to quickly learn knowledge of company, organization, and operational areas Flexibility to manage multiple priorities Preferred Skills Knowledge of the energy/utility business Call center experience Education Bachelor’s degree preferred Minimum 2 years’ experience in adult education/training

Software Tester

Harrisburg, PA
Contract
Job 27797: Software Tester This position will maintain the role of tester and be required to develop user acceptance test scripts which may include, but are not limited to, RSS, web/internet POS, harvest reporting, IVR systems and full regression testing within an Agile testing environment.  Responsibilities Develop, update, maintain and execute test plans, standards, procedures, test scripts and use case scenarios for user acceptance. Assist in the planning, creation, and control of the test environments. Anticipate, identify, and resolve testing process questions. Record, verify, log and document testing results. Track relevant issues, risks, and action items utilizing Microsoft tracking tools. Define and utilize success, entry and exit criteria for testing. Work towards departmental and project deadlines. Draft & present recommendations and reports to communicate testing results and recommendations, including issue, risk, impact, and contingency plans, for approval to team leads, department heads or managers. Participate in meetings with department heads, managers, leads or vendors to communicate status, results/recommendations, garner cooperation, resolve problems or implement a mitigation/action plan. Additional collateral duties such as maintain requirement traceability matrix, provide oversite to supplemental testers, assist with related implementation tasks as required, participate in analyzing and evaluating requirements, data mapping and confirmation of migration and testing results as they relate to functional specifications. Required Skills Application development testing Required 3+ years College degree or equivalent technical study Required 4-year Degree Creating test scripts and use case scenarios for user acceptance Required 2+ years Ability to complete tasks within established timeline Required 2+ years Strong written and spoken communication skills Required 2+ years Capable of working well independently and in a cross-platform team environment Required 2+ years Proficient with Microsoft Word/Excel Required 2+ years Works well in fast paced, challenging environment Required 2 years Microsoft TFS or similar tool Required 1 year Familiarity with testing in an Agile environment Highly desired 1 year Performing business analysis as a primary or collateral duty Highly desired 1 year Validating data mapping requirements Highly desired 1 year Familiarity with data migration strategies Desired 1 year Familiarity with Microsoft Office 365 Desired 6 months Prior Commonwealth experience Desired 1 year Prior experience with core agency functions (hunting, fishing, trapping, boating, resource management, conservation) Desired 1 year     

Desktop Technician

Philadelphia, PA
Contract
Job 27796: Desktop Technician This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals. This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems to meet the information technology resource needs for all employees located in the Philadelphia, and Norristown Office of Vocational Rehabilitation (OVR). The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This position is responsible for serving as a technical expert for all Incident Management tickets associated Support within the client. Incident Management Support is responsible for resolution of all desktop hardware, software and peripherals connected to the Commonwealth network within the Philadelphia Office building and other surrounding field offices. Also responsible for resolving unique hardware such as braille printing, and A/V communications.  Responsibilities Technical expertise in incident and change management (ServiceNow) Technical expertise in assistive technology software and hardware Technical knowledge in workstation deployments and installation Expert knowledge with MS products and troubleshooting skills Performs hardware and software diagnostics Performs physical installation of IT equipment Excellent communication skills and assists customers to resolve issues Required Skills Assist remote IT support teams Required 2 Years Experience in desktop and user end support Required 5 Years Strong history of understanding in current and emerging technologies demonstrated through training, job experience, and/or industry activities Required Strong team player- collaborates well with others to solve problems and actively incorporates input from various sources Required Demonstrated customer focus, building strong customer relationships Required Challenge oriented- actively generates process improvements, supports, and drives change, and confronts difficult circumstances in creative ways Required Can communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisions Required

Desktop Technician

Pittsburgh, PA
Contract
Job 27795: Desktop Technician This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals. This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems to meet the information technology resource needs for all employees. The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This position is responsible for serving as a technical expert for all Incident Management tickets associated Support within the client and is responsible for resolution of all desktop hardware, software and peripherals connected to the client. Responsibilities Technical expertise in incident and change management (ServiceNow) Technical expertise in assistive technology software and hardware Technical knowledge in workstation deployments and installation Expert knowledge with MS products and troubleshooting skills Performs hardware and software diagnostics Performs physical installation of IT equipment Excellent communication skills and assists customers to resolve issues Assist remote IT support teams Required Skills Experience in assistive technology hardware and software Required 2 Years Experience in desktop and end user support Required 5 Years Strong history of understanding in current and emerging technologies demonstrated through training, job experience and/or industry activities Required Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources. Required Demonstrated customer focus, building strong customer relationships. Required Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways. Required Can communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisions Required

Workstation Specialist

Harrisburg, PA
Contract
Job 27793: Workstation Specialist The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout client area. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.   Responsibilities Monitor incident queues for issues and take ownership and assist customers as required Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Required Skills Required: Valid Drivers License Required: 3+ years experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment Required: 3+ years experience installing and supporting laptops/docking stations Required: 3+ years experience installing and supporting multifunction print devices Required: 3+ years experience with Remedy or similar ticketing system Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations) Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language Desired: Experience with Cisco VPN router installation and support Desired: Experience with Active Directory Desired: Experience with Hyena System Management Software Desired: Experience with Microsoft System Center Configuration Manager Desired: Experience creating process documentation (strong writing skills) Desired: Experience in project management Desired: Experience leading team deployments Actively contributes as an expert or actual designer. Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements. Provides accurate estimates for design and programming efforts for system changes and enhancements. Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model. Confirms that technical architecture will support all changes required by product enhancements. Effectively leads product tests and trials. Identifies appropriate business examples to illustrate key concepts / features. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Applies specific expertise to ensure that products meet defined customer objectives. Anticipates and resolve issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Experience installing, configuring, and troubleshooting PC hardware/software in an enterprise  

Workstation Specialist

Harrisburg, PA
Contract
Job 27792: Workstation Specialist The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout client area. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.   Responsibilities Monitor incident queues for issues and take ownership and assist customers as required Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Required Skills Required: Valid Drivers License Required: 3+ years experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment Required: 3+ years experience installing and supporting laptops/docking stations Required: 3+ years experience installing and supporting multifunction print devices Required: 3+ years experience with Remedy or similar ticketing system Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations) Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language Desired: Experience with Cisco VPN router installation and support Desired: Experience with Active Directory Desired: Experience with Hyena System Management Software Desired: Experience with Microsoft System Center Configuration Manager Desired: Experience creating process documentation (strong writing skills) Desired: Experience in project management Desired: Experience leading team deployments Actively contributes as an expert or actual designer. Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements. Provides accurate estimates for design and programming efforts for system changes and enhancements. Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model. Confirms that technical architecture will support all changes required by product enhancements. Effectively leads product tests and trials. Identifies appropriate business examples to illustrate key concepts / features. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Applies specific expertise to ensure that products meet defined customer objectives. Anticipates and resolve issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Experience installing, configuring, and troubleshooting PC hardware/software in an enterprise  

Workstation Specialist

Harrisburg, PA
Contract
Job 27791: Workstation Specialist Our client requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing client IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 5.  Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.  The ability to use diagnostic software is required.  The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.  The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM.  The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.  Responsibilities Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals. Installs and configures PC hardware and peripherals to meet user requirements. installs and troubleshoots Cisco VPN routers. Connects/disconnects PCs and printers to the network or local device. Assigns workstation names for PCs being added to the network using Active Directory. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Installs and configures CISCO AnyConnect VPN software. Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required. Installs and tests images. Plan, schedule, and track hardware deployments. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching. Train end users on use of newly deployed equipment and/or software. Provides direct support for workstation requests and issues. Responds to workstation related trouble calls both on-site and remotely. Provide PC related support to end users via in person, telephone, and e-mail. Process requests for enterprise user accounts. Troubleshoots individual PC problems resulting from SCCM pushes. Run SCCM reports and monitor workstations for compliance. Creates and updates Remedy tickets. Garage Diagnostics Software. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters. Mobile iOS device support. Configures and issues new iPhones and iPads. Troubleshoots issues and provides training to users. Monitors and updates devices in AirWatch Console. Ensure complete and accurate equipment inventory. Unpacks/packs computer equipment. Receives, checks in, and inventories equipment and reports all inventory transfers. Records inventory information and updates Remedy Asset Management System. Runs reports from Remedy Asset Management System. Coordinate equipment deliveries and pickups with client staff. Telecommunications Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smart boards, web conferencing, and unified communications (i.e. Skype for Business). Document technical processes and/or update existing documentation, if needed. Identify and recommend opportunities for efficiency gains.  Required Skills Required: Valid Driver’s License. Required:  Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required. Required:  4+ years’ experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. Required:  4+ years’ experience installing and supporting laptops/docking stations. Required:  4+ years’ experience installing and supporting multifunction print devices. Required:  2+ years’ experience with Remedy or similar ticketing system. Required:  2+ years’ experience with premise cabling (installing Cat5e/6 cable and terminations). Required:  Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Desired:  Experience with Cisco VPN router installation and support. Desired:  Experience with Active Directory. Desired:  Experience with Hyena System Management Software. Desired:  Experience with Microsoft System Center Configuration Manager. Desired:  Experience creating process documentation (strong writing skills). Desired:  Experience in project management. Desired:  Experience leading team deployments. Desired: Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.

Computer Operator

Richmond, VA
Contract
Job 27789:  Computer Operator The Computer Operator is responsible for monitoring an IBM Z/OS Mainframe and Distributed Computer Systems. They will work to ensure all scheduled batch processes are completed on schedule and work to ensure all on-line systems are available The Operator will also serve as first level after-hours Helpdesk support Responsibilities Under general supervision, this fully competent role monitors and controls a computer by operating the central console or online terminals. May operate auxiliary equipment directly associated with the computer. Experience in a Mainframe Operating Systems software environment utilizing IBM Time Sharing Option (TSO) and IBM Interactive System Productivity Suite (ISPF). Experience with some and/or all the following software packages: z/OS, MVS, JES2, ISPF, CICS, JCL, DB2, TCP/IP. Scheduling Software including but not limited to CA-7, Control-M and Enterprise Systems Platform (ESP). Monitor batch processing, file transfers, network performance and connectivity as well as monitor Data Center environmental equipment and physical security. Help desk support for end users and ServiceNow is a plus. Maintain Operations logbooks. Must possess and utilize strong oral and written communication skills. This is a 12-hour night shift position  Required Skills Experience in an Enterprise environment operating IBM Z-Series computers and Distributed Systems. A general knowledge and experience using Workload Automation Systems, Enterprise Systems Platform (ESP), CA-7, Control-M and/or other enterprise job schedulers. Knowledge of basic IBM systems commands, standard IBM messages and procedures for maintaining productivity.    Preferred Skills A minimum of 5 years Computer Operations experience in an Enterprise environment and experience operating IBM Z-Series computers and Distributed Systems. Helpdesk support and ServiceNow Shift Info: The work schedule for the Computer Operator will be: Sunday, Monday, Tuesday and every third Saturday night shift (06:30pm - 06:30am). Example: Weeks 1 and 2 are 36 hours (Sun, Mon & Tues) Week 3 is 48 hours (Sun, Mon, Tues and Sat)

Operations Scheduler

Richmond, VA
Contract
Job 27788:   Operations Scheduler Ability to schedule large volumes of production jobs in an efficient manner. Provide support to application developers and create production schedules utilizing CA ESP Workload Automation scheduler. Experience with batch processing within a distributed Windows, Unix / Oracle, and Linux environments. Must have strong written and verbal communication skills. Responsibilities Experience working within an integrated cross platform production job scheduling environment, which includes setting up batch jobs with dependency relationships, and creating notification and escalation rules using an automated job scheduler with CA ESP Workload Automation, BMC Control-M, or any other enterprise job scheduler experience. Assigned low to moderately difficult/complex requests submitted by customers Experience working with batch processing within an IBM Mainframe environment running z/OS 2.3 or newer version operating system Experience working with TSO/ISPF, VSAM, Sequential, PDS, and GDG datasets Experience working with and understanding Job Control Language (JCL) command syntax and structure; IBM Utilities i.e., IDCAMS, IEBGENER, IEBCOPY, etc. Experience and ability to schedule large volumes of production job in an efficient manner Provide support to application developers on how to effectively schedule or automate Provide support to application development and merger projects Production schedules utilizing CA ESP Workload Automation automated scheduler Experience working in an integrated cross-platform QA, DEV, and Production job scheduling. Experience and ability to interpret and read flow charts and other technical documents. Experience and ability to resolve scheduling and production problems on the Mainframe, Windows, and Distributed platforms Experience working with Problem Management Systems E.g., Remedy, ServiceNow, Service Desk or comparable toolset Experience with batch processing within a distributed Windows, Unix / Oracle environment, Linux environment is a plus Working knowledge of MS 0365 Office suite of products Ability to learn new skills and adjust to changing job requirements. Flexibility to be in on-call rotation to include working evenings and/or weekends as needed Strong written and verbal communication skills Operations Center Professional - Very customer focused Required Skills Experience working within an integrated cross platform production job scheduling environment, which includes setting up batch jobs with dependency relationships, and creating notification and escalation rules using an automated job scheduler with CA ESP Workload Automation, BMC Control-M, or any other enterprise job scheduler experience. Experience working with and understanding Job Control Language (JCL) command syntax and structure; IBM Utilities i.e., IDCAMS, IEBGENER, IEBCOPY, etc. Experience working with TSO/ISPF, VSAM, Sequential, PDS, and GDG datasets Helpdesk support and ServiceNow Preferred Skills A minimum of 5 years’ experience in an Enterprise environment and experience operating IBM Z-Series computers and Distributed Systems.  

Workstation Specialist

Harrisburg, PA
Contract
Job 27787: Workstation Specialist Our client requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing client IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 5.  Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.  The ability to use diagnostic software is required.  The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.  The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM.  The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.  Responsibilities Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals. Installs and configures PC hardware and peripherals to meet user requirements. installs and troubleshoots Cisco VPN routers. Connects/disconnects PCs and printers to the network or local device. Assigns workstation names for PCs being added to the network using Active Directory. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Installs and configures CISCO AnyConnect VPN software. Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required. Installs and tests images. Plan, schedule, and track hardware deployments. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching. Train end users on use of newly deployed equipment and/or software. Provides direct support for workstation requests and issues. Responds to workstation related trouble calls both on-site and remotely. Provide PC related support to end users via in person, telephone, and e-mail. Process requests for enterprise user accounts. Troubleshoots individual PC problems resulting from SCCM pushes. Run SCCM reports and monitor workstations for compliance. Creates and updates Remedy tickets. Garage Diagnostics Software. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters. Mobile iOS device support. Configures and issues new iPhones and iPads. Troubleshoots issues and provides training to users. Monitors and updates devices in AirWatch Console. Ensure complete and accurate equipment inventory. Unpacks/packs computer equipment. Receives, checks in, and inventories equipment and reports all inventory transfers. Records inventory information and updates Remedy Asset Management System. Runs reports from Remedy Asset Management System. Coordinate equipment deliveries and pickups with client staff. Telecommunications Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smart boards, web conferencing, and unified communications (i.e. Skype for Business). Document technical processes and/or update existing documentation, if needed. Identify and recommend opportunities for efficiency gains.  Required Skills Required: Valid Driver’s License. Required:  Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required. Required:  4+ years’ experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. Required:  4+ years’ experience installing and supporting laptops/docking stations. Required:  4+ years’ experience installing and supporting multifunction print devices. Required:  2+ years’ experience with Remedy or similar ticketing system. Required:  2+ years’ experience with premise cabling (installing Cat5e/6 cable and terminations). Required:  Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Desired:  Experience with Cisco VPN router installation and support. Desired:  Experience with Active Directory. Desired:  Experience with Hyena System Management Software. Desired:  Experience with Microsoft System Center Configuration Manager. Desired:  Experience creating process documentation (strong writing skills). Desired:  Experience in project management. Desired:  Experience leading team deployments. Desired: Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.

Workstation Specialist

Harrisburg, PA
Contract
Job 27786: Workstation Specialist Our client requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing client IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 5.  Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.  The ability to use diagnostic software is required.  The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.  The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM.  The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.  Responsibilities Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals. Installs and configures PC hardware and peripherals to meet user requirements. installs and troubleshoots Cisco VPN routers. Connects/disconnects PCs and printers to the network or local device. Assigns workstation names for PCs being added to the network using Active Directory. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Installs and configures CISCO AnyConnect VPN software. Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required. Installs and tests images. Plan, schedule, and track hardware deployments. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching. Train end users on use of newly deployed equipment and/or software. Provides direct support for workstation requests and issues. Responds to workstation related trouble calls both on-site and remotely. Provide PC related support to end users via in person, telephone, and e-mail. Process requests for enterprise user accounts. Troubleshoots individual PC problems resulting from SCCM pushes. Run SCCM reports and monitor workstations for compliance. Creates and updates Remedy tickets. Garage Diagnostics Software. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters. Mobile iOS device support. Configures and issues new iPhones and iPads. Troubleshoots issues and provides training to users. Monitors and updates devices in AirWatch Console. Ensure complete and accurate equipment inventory. Unpacks/packs computer equipment. Receives, checks in, and inventories equipment and reports all inventory transfers. Records inventory information and updates Remedy Asset Management System. Runs reports from Remedy Asset Management System. Coordinate equipment deliveries and pickups with client staff. Telecommunications Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smart boards, web conferencing, and unified communications (i.e. Skype for Business). Document technical processes and/or update existing documentation, if needed. Identify and recommend opportunities for efficiency gains.  Required Skills Required: Valid Driver’s License. Required:  Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required. Required:  4+ years’ experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. Required:  4+ years’ experience installing and supporting laptops/docking stations. Required:  4+ years’ experience installing and supporting multifunction print devices. Required:  2+ years’ experience with Remedy or similar ticketing system. Required:  2+ years’ experience with premise cabling (installing Cat5e/6 cable and terminations). Required:  Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Desired:  Experience with Cisco VPN router installation and support. Desired:  Experience with Active Directory. Desired:  Experience with Hyena System Management Software. Desired:  Experience with Microsoft System Center Configuration Manager. Desired:  Experience creating process documentation (strong writing skills). Desired:  Experience in project management. Desired:  Experience leading team deployments. Desired: Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.

Workstation Specialist

Harrisburg, PA
Contract
Job 27785: Workstation Specialist Our client requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing client IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 5.  Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.  The ability to use diagnostic software is required.  The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.  The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM.  The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.  Responsibilities Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals. Installs and configures PC hardware and peripherals to meet user requirements. installs and troubleshoots Cisco VPN routers. Connects/disconnects PCs and printers to the network or local device. Assigns workstation names for PCs being added to the network using Active Directory. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Installs and configures CISCO AnyConnect VPN software. Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required. Installs and tests images. Plan, schedule, and track hardware deployments. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching. Train end users on use of newly deployed equipment and/or software. Provides direct support for workstation requests and issues. Responds to workstation related trouble calls both on-site and remotely. Provide PC related support to end users via in person, telephone, and e-mail. Process requests for enterprise user accounts. Troubleshoots individual PC problems resulting from SCCM pushes. Run SCCM reports and monitor workstations for compliance. Creates and updates Remedy tickets. Garage Diagnostics Software. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters. Mobile iOS device support. Configures and issues new iPhones and iPads. Troubleshoots issues and provides training to users. Monitors and updates devices in AirWatch Console. Ensure complete and accurate equipment inventory. Unpacks/packs computer equipment. Receives, checks in, and inventories equipment and reports all inventory transfers. Records inventory information and updates Remedy Asset Management System. Runs reports from Remedy Asset Management System. Coordinate equipment deliveries and pickups with client staff. Telecommunications Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smart boards, web conferencing, and unified communications (i.e. Skype for Business). Document technical processes and/or update existing documentation, if needed. Identify and recommend opportunities for efficiency gains.  Required Skills Required: Valid Driver’s License. Required:  Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required. Required:  4+ years’ experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. Required:  4+ years’ experience installing and supporting laptops/docking stations. Required:  4+ years’ experience installing and supporting multifunction print devices. Required:  2+ years’ experience with Remedy or similar ticketing system. Required:  2+ years’ experience with premise cabling (installing Cat5e/6 cable and terminations). Required:  Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Desired:  Experience with Cisco VPN router installation and support. Desired:  Experience with Active Directory. Desired:  Experience with Hyena System Management Software. Desired:  Experience with Microsoft System Center Configuration Manager. Desired:  Experience creating process documentation (strong writing skills). Desired:  Experience in project management. Desired:  Experience leading team deployments. Desired: Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.

Network Technical Specialist

Harrisburg, PA
Contract
Job 27784:   Network Technical Specialist The selected candidate will be responsible for assisting in the highest level of network planning for the long-term vision for the delivery centers network infrastructure.  This position will have a strong focus on the design, support, and documentation of the expanding statewide Enterprise fiber optic network. The person in this position must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered. Responsibilities Installs, configures, maintains, monitors, and manages clients network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers, Silver Peak SD-WAN edge appliances, and all associated hardware and software. Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot, and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems. Assists in the planning and design of the overall IED LAN/WAN network architecture including: Network bandwidth analysis and capacity planning. Detailed specifications and schematic engineering drawings for network enhancements and modifications. Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers. Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles. Prepares technical solutions and makes recommendations. Works to design and install highly complex networks as well as develops techniques to optimize the network for maximum efficiency. Evaluates current and future network needs and prepares technical solutions and recommendations. Creates Visio diagrams of the network for documenting new and existing network elements. Ensures that all existing and new networks meet or exceed the security requirements set forth by the Office of Administrations ITPs. Develops documentation for the configuration of all network components including setup, installation, and overall deployment of network hardware and software. Provides technical assistance to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services. Reviews the development of configuration standards. Participates in trouble ticket resolution and reporting. Participates in the design and establishment of best practices for carrier class fiber networks within the Delivery Center. Leads and provides high-level guidance for evolving fiber optic initiatives, standards, and inventory needs and best practices within the Delivery Center. Participates in Delivery Center and Enterprise committees and provides recommendations on behalf of the core network infrastructure team. Leads and provides technical and high-level guidance to Delivery Center projects. Participates in annual renewal of maintenance contracts for network-related hardware. Supports remote IT staff with complex network-related issues on an as-needed basis. Communicates effectively both verbally and in writing with other employees, vendors, and business partners. Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP. Maintains a strong knowledge of network monitoring tools and automation. Performs other duties as required. Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success. . Operates a personal computer and other IT hardware devices. Excellent communication skills; ability to write clearly and concisely. Ability to provide customer service and business operations support. Ability to develop project documentation and procedures for to sustain application support Organize and manage multiple concurrent activities. Ability to assess issues/problems and make appropriate decisions for resolution. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources. Develop/maintain staff proficiency in technology focus areas. Occasional travel to perform duties. Required Skills Network Routing required 6-7 years Network Switching required 6-7 years Cisco ASA/Firepower desired 4-5 years Cisco Nexus desired 4-5 years CCNP desired 4-5 years 4-year college degree beneficial 4 years SD-WAN beneficial 2 years SolarWinds Orion beneficial 2 years Network Routing  Required 6 Years Network Switching           Required 6 Years Cisco ASA/Firepower        Required 4 Years Cisco Nexus           Required 4 Years CCNP         Required 4 Years 4-year college degree       Nice to have 4 Years SD-WAN    Nice to have 2 Years SolarWinds Orion Nice to have 2 Years

Network Technical Specialist

Harrisburg, PA
Contract
Job 27783: Network Technical Specialist The selected candidate will be responsible for assisting in the highest level of network planning for the long-term vision for the delivery centers network infrastructure. This position will have a strong focus on the design, support, and documentation of the expanding statewide Enterprise fiber optic network. This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network.  The selected candidate will be responsible for assisting in the highest level of network planning and long-term vision for the delivery centers network infrastructure. The selected candidate will be responsible for providing technical support for planning, designing, maintaining, and integrating local and wide area network infrastructure and will have input into the architecture deployed throughout the Enterprise. The selected candidate must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. This position will have a special emphasis on supporting the existing and expanding network infrastructure at the client center. CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered. Responsibilities Installs, configures, maintains, monitors, and manages network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers, Silver Peak SD-WAN edge appliances, and all associated hardware and software. Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot, and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems. Assists in the planning and design of LAN/WAN network architecture including: Network bandwidth analysis and capacity planning. Detailed specifications and schematic engineering drawings for network enhancements and modifications. Supports network-attached systems utilized by PennDOT RTMC, including the support of the network-based traffic cameras and corresponding video systems (Genetec). Participates in the ongoing design and establishment of best practices for carrier class fiber networks under construction within the Enterprise. Works to design and install highly complex networks as well as develops techniques to optimize the network for maximum efficiency. Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers. Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles. Prepares technical solutions and makes recommendations. Provides technical assistance to management to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services. Develops documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software. Creates Visio diagrams of the network for documenting new and existing network elements. Ensures that all existing and new networks meet or exceed the security requirements set forth by OA. Participates in annual renewal of maintenance contracts for network-related hardware. Participates in trouble ticket resolution and reporting. Supports remote IT staff with network-related issues. Supports central office staff and business partners with network-related issues to assist in the troubleshooting of delivery center applications. Communicates effectively both verbally and in writing with other employees, vendors, and business partners. Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP. Maintains a strong knowledge of network monitoring tools and automation. Performs other duties as required. Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments.  Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success. Required Skills Operates a personal computer and other IT hardware devices. Excellent communication skills: ability to write clearly and concisely. Ability to provide customer service and business operations support. Ability to develop project documentation and procedures for to sustain application support Organize and manage multiple concurrent activities. Ability to assess issues/problems and make appropriate decisions for resolution. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources. Develop/maintain staff proficiency in technology focus areas. Occasional travel to perform duties. Network Routing required 6-7 years Network Switching required 6-7 years Cisco ASA/Firepower desired 4-5 years Cisco Nexus desired 4-5 years CCNP desired 4-5 years 4-year college degree beneficial 4 years SD-WAN beneficial 2 years SolarWinds Orion beneficial 2 years Genetec beneficial 1-2 years

Windows Server Engineer

Harrisburg, PA
Contract
Job 27782: Consultant This consultant is required to be part of an Integration team for a large, enterprise data center in Central Pennsylvania. The data center is comprised of more than 7000 virtual and physical devices and 800 Web-facing applications and continues to grow. It is widely recognized for its innovative use of the latest technologies from Microsoft, Cisco, and other leading IT companies. Responsibilities Work with the client and vendors to deploy, integrate, and support applications in the datacenter. Coordinate deployment of application components in a DR location Handle support tickets and is responsible for troubleshooting Windows, IIS, and related issues.  Required Skills Five (5) years of experience in a Windows (2008/2012/2016/2019) environment Technical knowledge and demonstrated proficiency (with 3 years of experience) in two or more of the following: Microsoft IIS Microsoft Proxy Servers Microsoft PKI VMWare NSX Server Deployment NSX, NetScaler Load Balancer Active Directory, Group Policy, and SCCM Linux (Red Hat/SUSE) Web Application Deployment and Support SCOM Monitoring Experience Experience In DNS Management Capability To Work the On-Call Rotation Service Now Incident and Change Management Azure Experience Proven Experience In: Troubleshooting Technical Issues Working in a Multi-Team Environment Excellent Written and Verbal Communication Skills  

Active Directory Services Technical Lead

Harrisburg, PA
Contract
Job 27781: Active Directory Technical Lead Our client is seeking an Active Directory Technical Lead Responsibilities Technical Lead for all Active Directory related projects and operational support Support for teams requiring AD support LDAP integration, Certificates, Group Policy Admin, Domain Controller deployment and support, custom schema extensions, ADFS, PKI, and DNS, user logon scripts Responsible for domain upgrade projects Compose scripts to automate system administrative tasks Compose scripts for reporting Office 365 related services and technology support Work with other IT support teams to trouble shoot issues related to authentication Skype for Business - video, meetings, collaboration support OneDrive for Business - support, execute department plans/migration of user data Exchange Online - support and documentation Documentation and support for O365 SharePoint Online and Delve Documentation and support of Office Mobile Apps on mobile devices PST Migration - migration support and documentation as the department migrates PST data to online mailboxes (network upload or drive shipping) Subject matter expert for implementing Microsoft Azure Infrastructure Solutions to support the departments effort to integrate with Azure Application Integration and Data/Analytics Solutions Have a strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities Be a strong team player - collaborates well with others to solve problems and actively incorporates input from various sources Demonstrate a customer focus, building strong customer relationships Have strong analytical skills - strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them Be change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways Position will work closely with: Security Team, Core Network Team, SCCM Team, Workstation Support Teams, Mobile Device Management Team, Trainers, and other state agencies as required Required Skills Minimum 10 years’ experience supporting and deploying complex Active Directory Domain Services Must have strong scripting skills (VB Script, PowerShell) Must have hands on experience with the following: AD schema extensions, promoting new domain controllers, designing, and building new Active Directory services, troubleshooting replication, firewall configuration requirements for domain/domain client communications, advance group policy administration (WMI filtering, setting precedence, item level targeting), and OU design and delegation Minimum 10 years' experience supporting and deploying complex Active Directory Domain Services Required 10 Years Strong scripting skills (VB Script, PowerShell)      Required         Hands on experience with the following: AD schema extensions, promoting new domain controllers, designing, and building new Active Directory services Required         troubleshooting replication, firewall configuration requirements for domain/domain client communications           Required         advance group policy administration (WMI filtering, setting precedence, item level targeting), and OU design and delegation.        Required      Strong record of understanding & interest in current & emerging technologies demonstrated through training, job experience &/or industry activities.   Required         Be a strong team player   Required         Demonstrate a customer focus; building strong customer relationships           Required         Have strong analytical skills - strong problem-solving skills        Required         Be change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways          Required

Business Analyst

Harrisburg, PA
Contract
Job 27780: Business Analyst Responsible for working with the customer as well as the development team under the direction of a team lead to ensure the system functions as desired. These responsibilities include testing, requirements gathering, documentation, and customer support. Responsibilities Experience in working on a Scrum Team or similar Agile Development Team. Experience with Automated Testing practices and software, such as Selenium. Strong organization and writing skills. Willing to assist with training, developing user guides or other Business Analyst activities when necessary Experience creating user stories, tasks, and bugs in Azure DevOps Studio, or similar software. Strong organization and writing skills. Communicates clearly and works with users and client as necessary. Experience in working on a Scrum Team. Experience participating in Facilitated Workshops for requirements analysis. Experience testing or documenting requirements related to accessibility of a software application. Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Familiarity with testing accessibility standards (WCAG 2.1) preferred. Required Skills Experience with requirements gathering             Required 4 years Experience supporting software in a Production Environment and handling customer reported issues Required 4 years Experience developing Business Requirements documentation Required 4 years Experience conducting full system testing with overall functionality Required 4 years Prior Commonwealth experience Desired Experience in working on a Scrum Team or Agile environment Desired

.NET Developer

Harrisburg, PA
Contract
Job 27779: .NET Developer Our client is seeking an experienced .NET Developer with proven experience in SQL, C#, ASP.NET, MVC, .NET CORE, LINQ and Entity Framework. This person should be able to create secure external facing web-based applications, internal infrastructure and required databases. The ability to build and consume web services to integrate with other systems is required. The candidate should be able to design and create database tables and structures, database views, functions, and stored procedures, while maintaining data quality and security.  Responsibilities Develop enhancements or new features using C#, VB, ASP.NET MVC, .NET CORE, ADO.NET, AJAX, jQuery, JavaScript, XML, CSS3, HTML5 and Visual Studio 2017 or newer Design a SQL database, tables, views. Write database functions and stored procedures. Participates in structured code reviews / walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Work in an agile team environment. Manage and complete assigned tasks in Azure DevOps Strong communication skills; both written and spoken Required Skills Development of Information Technology solutions 5+ years Microsoft SQL 2012 or newer - 5+ years C#.NET - 5+ Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, jQuery) - 5+ Years ASP.NET CORE 3.1 or newer - 5+ years Visual Studio 2017 or newer Azure DevOps Entity Framework and LINQ - 5+ years Experience creating reports using SQL Server Reporting Services (desired).

Sr Java Developer

Richmond, VA
Contract
Job 27778:  Senior Java Developer This position is responsible for IT phases of the system development lifecycle (SDLC) of one or more automated IT applications, systems, and software. Confer with analysts, domain experts and users to understand and document requirements, estimate levels of effort, and meet system needs. Responsibilities Perform complex programming duties (including enhancements and maintenance) using JAVA, Eclipse, Spring, Hibernate, JBOSS, Maven and Subversion; write and maintain appropriate program code; use meaningful naming conventions; utilize security best practices; provide technical leadership on system integration and transition; use interfaces and reports efficiently; and ensure application services are installed and configured based on business needs and system requirements. Develop, test, and implement new systems and applications; ensure deployment plan is completed, deployment steps and back-out procedures are followed, adequate post-implementation testing is conducted, and implementation efforts do not compromise existing systems, services, or availability; and maintenance and enhancements are completed within scope, budget, and schedule. Determine feasibility of systems enhancements/automation; provide technical expertise in the development and implementation of new or changing applications, application monitoring tools; and work with staff and end users to identify and resolve application issues. Keep abreast of new technologies and tools for software development, testing, implementation, and maintenance. Prepare application documentation (e.g., use cases, software requirements specifications, interface documents and wireframes); user documentation and user training materials; and post-implementation evaluation reports. Respond to inquiries and troubleshoot issues related to scalability, response times, availability, security, reliability, robustness, and accessibility; assist and mentor other IT staff; and provide training and support as needed.  May need to access Federal Tax Information (FTI) to administer, maintain and/or audit activity that supports the integrity of the Unemployment Insurance program. Required Skills Sr level Java Development skills   Required 7 Years Sr level exp with Eclipse, Spring, Hibernate, JBOSS, Maven and Subversion      Required 7 Years

PL/SQL Developer

Harrisburg, PA
Contract
Job 27776: PL/SQL Developer Our client is seeking an individual to join our team who has experience with PL/SQL to support the upgrade and development of a new systems. Strong PL/SQL skills will be required for database design, for writing scripts, queries, packages and perform data pulls and overall data analysis. Ability to write solid documentation is also desired. A solid understanding of the features within Oracles 19c database is preferred. Strong communications and knowledge of Environmental systems is preferred. This position may be involved in any or all facets of developing application system such as defining user requirements, system impacts, analysis, coding, testing, deployments, documentation, etc. Responsibilities Understand the inner workings of the client’s Application and its interfaces to other Oracle systems. Work with the tech lead to design the Oracle DB for the client project in an Agile Scrum environment Work with the tech lead to develop the database procedures and functions to support business logic functions and to support web application, creating the infrastructure needed to support database Understand the roles, security and authorization within the client and integrated systems. Review selected documentation of the existing systems to become familiar with the system requirements, functionality, and architecture, reporting, etc. Generate, Technical and Business Functional documents, system documents. Profile and tune selected pieces of the system for better maintainability and performance as necessary. Provide mentoring and assistance as required for the transfer of knowledge to other developers and Commonwealth IT staff. Aid in production deployments of systems as needed. Provide weekly status updates to team manager or other managers as requested. Generate reports as needed for executive management, end-users, and staff Required Skills A Bachelor’s degree in Computer Science or a related field        Required         Oracle PL/SQL writing stored procedures, functions, and advanced queries     Required 5 Years experience developing in Oracle Forms   Required 5 Years Sound Knowledge of Oracle DBMS          Required         Strong experience using SQL Developer/TOAD   Required         Understanding of Data Modeling Required         Understanding of Web services integration        Required         Performance Tuning, Debugging, and testing SQL queries, views and stored procedures written in Oracle and SQL Server   Required         Strong Communication skills        Required         Strong Analytical skills      Required         Preferred Skills XML HTML APEX Web Services JAVA PL/SQL API SOA Agile /Scrum Development methodologies Installation of Oracle software like Oracle forms and reports

.NET Developer

Harrisburg, PA
Contract
Job 27775: NET Developer  The purpose of the project will be to redesign and rebuild the client application in a .NET environment, incorporating several new features while at the same time improving the functionality of many of the existing capabilities. This redesign would result in a much more efficient user interface and a new database structure that would better reflect the way remediation contracts are handled. Responsibilities Develop enhancements or new features using C#, VB, ASP.NET MVC, .NET CORE, ADO.NET, AJAX, jQuery, JavaScript, XML, CSS3, HTML5 and Visual Studio 2017 or newer Design Oracle and SQL database, tables, views. Write database functions and stored procedures. Participates in structured code reviews / walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Work in an agile team environment. Manage and complete assigned tasks in Azure DevOps Strong communication skills; both written and spoken The key objectives of the project are: A more robust application that is more closely aligned with the way DEP records, tracks, and manages remediation contracts A means of validating that DEP is being billed the proper rates on the remediation contracts The ability to store budgets in the same database and provide for tracking expenditures against these budgets Online Invoicing for Contractors Required Skills Development of Information Technology solutions 5+years ASP.NET CORE MVC - 5+ years C#.NET - 5+ Years Oracle - 3+ Years Microsoft SQL 2012 or newer - 5+ years ASP.NET 3.5 or greater with MVC - 5+ Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, jQuery) - 5+ Years Visual Studio 2017 or newer Azure DevOps Entity Framework and LINQ - 5+ years

Laboratory Technician

Sunnyvale, California
Contract
Job 27774: Laboratory Technician Duties require judgment to work independently toward general results. Must be able to effectively communicate and work with a variety of departments and personnel that are supported.  Responsibilities  Maintenance of lab and machine shop equipment and tools Manage calibration of lab and machine shop tools and equipment Perform procurement of supplies services for the test lab Ensure Environmental, Health, and Safety (EHS) compliance Preparation of test samples by sectioning, mounting, grinding, polishing of specimens when necessary Update system and stakeholders on backlog and progress Set up, operate, and clean laboratory equipment Assist Operations and Engineering on various non-standard test/inspections as required Test preparations for bonded assemblies Assist in performing chemical lab testing: chemical composition, viscosity, water content, etc. Required Skills Minimum 2 years' experience working in a chemical, mechanical, or metallurgical test lab. Knowledge of mechanical test equipment such as load frames. Knowledge of metallurgical tests including sample preparation for microstructural analyses or hardness testing Experience with procurement of lab supplies and equipment Education Associates or bachelor’s degree in Chemistry, Mechanical Engineering, Metallurgical Engineering, Materials Science or other relevant STEM degree with applicable experience in Test Lab Other ??????9/80 work schedule is available.

Process Assistant II

Bridgeport , WV
Contract
Job 27772: Duration: 6-month contract (Potential of Extension) Local Candidates Only: Onsite role - may be considered partially remote after fully trained.   Description: Manage COVID Quarantine Program. Administer BHE GTS COVID guidance (review employee COVID questionnaires and determine appropriate action. Enter information into the tracker. Follow up on cases and release employees to return to work as appropriate). Other general administrative duties. Top Skills Required: Attention to detail organization, follow-up, confidentiality. Nice to Have Skill: Knowledge of/experience with CDC COVID guidelines  HR experience

Analytical & Measurement Specialist

Williston, ND
Contract
Job 27771:    Analytical & Measurement Specialist The technician assists in the maintenance and calibration of regulating and measuring equipment including electronic instrumentation used to monitor gas quality and assist in the maintenance and calibration of analytical instruction and sampling system. Job responsibilities include: Assist in the maintenance and calibration of regulation and measuring equipment such as pneumatic control systems and electronic measurement devices Assist in the maintenance and accuracy of gas measurement devices used by customer Assist in the maintenance and accuracy of gas measurement devices used by companies Assist in the calibration and maintenance of analytical instruments Produce calibration reports To install, maintain, calibrate, and repair gas quality analytical instruments. Monitor and analyze quality data for energy content and components system wide and differentiate between natural gas, swamp gas and petroleum. Installs, repairs, tests, maintains, and calibrates gas quality and volume measurement and regulating equipment. Analyzes gas for energy content and various components. Performs gas hydrocarbon and water dew point testing. Performs sulfur sampling and analysis. Analyzes gas leak samples and determines their source. Responds to gas quality inquiries from internal and external customers. Maintains accurate gas quality records and files. Maintains Btu zone boundaries. Performs other duties as assigned. Requires working in extreme cold or hot temperatures on uneven or slippery surfaces. Requires working with toxic chemicals and hazardous materials, including exposure to natural gas. Will be required to work on-call, rotating shifts, overtime, weekends, and holidays. Will require some out-of-town travel and occasional overnight stays.   Required Skills Gas Meter Calibration / verification Gas chromatography Liquid meter proving / verification

Customer Service/Call Center Representative

Glen Allen, VA
Contract
Job 27770: Customer Service/Call Center Representative Hours: 7:30 AM - 4:30 PM M-F. Duration: 1-year contract. Recent graduates welcome. Must have a stable internet connection. Potential for conversion based on performance.   Description: This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. The individual will review circumstances and documentation related to claims based on Regulation E and related procedures. This role assists in the resolution of qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast-paced, customer-oriented environment. Basic responsibilities entail but are not limited to: Review debit & ATM claims of fraud or dispute for potential chargebacks through the MasterCard process Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system Utilize investigation skills and document findings Gain extensive knowledge of Regulation E Become an expert in MasterCard chargeback rules Meet performance expectations related to productivity, effectiveness, and customer experience Contact customers via Amazon Connect regularly Assist customers, banking offices, and Customer Service with inquiries related to debit card claims Other duties as assigned   Basic Qualifications: High School Diploma, GED, or Equivalent Certification At least 1-year experience performing case or phone work At least 1-year experience with Microsoft Office Products Experience with Google Products   Preferred Qualifications: At least 3 years post-high school education or Associate Degree At least 2 years experience performing case or phone work At least 2 years experience in a heavy customer contact environment  

Investor Reporting Specialist

Richmond, VA
Contract
Job 27768: Investor Reporting Specialist  Duties/Responsibilities  Responsible for third-party investor reporting functions: set-up and maintenance of system headers required to track and report financial activity for portfolio loans and third-party investors.   Processes loan sales/transfers/purchases: set-up, transaction processing, balancing, and reviews.   Forecast principal and interest advance for securitization on a monthly basis, using specified pooling and servicing agreement; ensure reports are prepared within the timeframes and other terms established in such agreement.   Create and distribute monthly loan level remittance reports to the appropriate trustees.  Reconcile pool to security for schedule; schedule portfolios to maintain actual unpaid principal loan balance and to meet requirements.   Analyze remittance differences between investor reporting accounting reports and remittance reports to maintain cash in a custodial account.   Setup, review transaction processes, balance, and prepare documentation for Mortgage Servicing  Rights.   Validate data coming from other departments and work with those departments to resolve any discrepancies. Also, stay abreast of investor reporting changes and implement accordingly.     Knowledge/Skill Requirements Associate degree in Accounting or equivalent vocational/ technical training.  Prior experience in single-family mortgage servicing including direct experience with Investor Accounting or sufficient experience in the occupational field to perform a variety of work assignments within the occupational field with minimal supervision.  Prior experience with Loan Securitizations with Government Sponsored Enterprises (FNMA, GNMA, Freddie Mac). Proficient in Word and Excel.

Associate Materials Specialist

Richmond, VA
Contract
Job 27762:  Associate Materials Specialist Create material numbers in SAP, extending storage locations in SAP, assist with count documents, provide solutions to warehouse workers/clerks concerning inventory and materials, SAP transactions. Maintains standards database and other systems to track inventory. Assists with call and confirm inventory, and virtual audits of inventory. Run metrics and SAP reporting.  Conduct SAP training to warehouse workers as needed. Perform other duties as assigned. Required Skills   Basic knowledge of materials management, procurement processes, and inventory control. Basic knowledge of client groups, commodities, and specialties. SAP Knowledge of Materials Management modules (noted below), Big Plus if they have this: SAP Physical Inventory Count Documents SAP Good Movements: SAP Material Master Management Excel Skills - Please provide an overview of your most complex Excel assignment and highlight what formulas, functions, and features you utilized to complete this assignment. Ability to work independently Power Point skills Preferred Skills Customer Service skills Problem Solving  Analytical mind set Education Required College Degree

Materials Specialist

Richmond, VA
Contract
Job 27761: Materials Specialist Create material numbers in SAP, maintains standards database and other systems to track inventory. Analyzes inventory, surplus or obsolete materials, and takes action to minimize stocking levels. Conduct SAP Transactions, and analysis. Work on cross functional teams, understand accounting, finance, inventory, and engineering principals. Involved in Investment Recovery of surplus or obsolete materials. Works closely with Sourcing, Logistics, and other third-party suppliers to ensure compliance and best practices are maintained. Maintain monthly metrics, quarterly compliance reports, conduct slow dead material analysis, and other reports as assigned. Perform other duties as requested or assigned Required Skills 2-4 years of experience of inventory management Knowledge of materials management, procurement processes, and inventory control. SAP Knowledge of Materials Management modules in SAP (noted below), SAP Physical Inventory Count Documents SAP Good Movements: SAP Material Master Management Excel Skills -Please provide an overview of your most complex Excel assignment and highlight what formulas, functions, and features you utilized to complete this assignment. Ability to analyze data, maintain metrics and compliance reports, the ability to report out to management team Preferred Skills Team player Problem Solving and Analytical mind set Process improvement driven Ability to train others Enjoys a challenge Committed worker Education Required 4-year college degree

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