Job 25255: Senior IT Risk Analyst   Primary Function: Individual shall work directly with CISS Director and Team to support ongoing Risk Assessment, Business Impact Analysis, governance, and reporting metrics as they relate to the information security program. Must be able to work independently on multiple tasks performing complex analysis of risk/governance data. Individual will be generating final work products using information from agency personnel, eGRCS (Archer), security architects and must perform this within the CSRM environment. Development of risk assessments / system security plans and analysis of governance data will be a primary function.   Responsibilities: Performing and documenting business impact analysis, risk assessments, risk treatment plans working with client team. Development of security documentation such as System Security Plans from artifacts and assessments provided by third parties.   Skills Considerable experience and knowledge in IT security governance/compliance, risk management Required 10 Years Specifically commonwealth ITRM security standards, policies (ITRM SEC501, SEC525, NIST800-53), procedures and controls. Required 8 Years Working experience using analytical tools, developing spreadsheets, documentation, and security reports Required 10 Years    

Job 25254: Help Desk Analyst This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful. The Help Desk Analyst performs the skills listed below. Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Excellent communication skills; both written and spoken. Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.   Required Skills: Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware and systems Excellent communication skills and telephone manner. Excellent organizational skills Incident Management experience - Managing incidents including business expectations and communication Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 2+ years previous IT Service Desk and/or Call Center experience required.   Skills Previous IT Service Desk and/or Call Center experience required Required 2 Years Experience with call tracking and ticketing software Required 2 Years Attentive to details and ability to be resourceful (using supplied documentation) Required 2 Years Ability to support users with limited knowledge of computers, software, hardware and systems Required 2 Years Excellent communication skills and telephone manner. Required 2 Years Excellent organizational skills Required 2 Years Incident Management experience - Managing incidents including business expectations and communication Required 2 Years Basic User & Security Group Active Directory administration Required 2 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required 2 Years Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required 2 Years You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required 2 Years  

Job 25253: Reports Workstream Lead The Reports Workstream Lead will work primarily remotely via Microsoft Teams to collaborate with project team members. Once safety requirements are lifted with COVID-19 precautions, the role will report to a government complex as required for meetings and collaboration. Travel and daily expenses will not be reimbursed. The County will provide necessary network, system, calendaring and computer access to perform in this role. The role must have high-speed internet access to perform their duties effectively. Reporting Lead: Leadership and Business Analytics Lead a project Reporting work stream for a team of 7 departments. Oversee inventory tracking of reports to be created in preparation of a fall 2020 go-live of an enterprise land management system - Accela. Schedule work session via Microsoft Outlook Provide work stream progress and issue status updates in work stream lead meetings Online references outlining Accela reporting management: https://av.accela.com/docs/ConceptsGuide/1-understandingReporting.html https://av.accela.com/docs/AdministratorGuide/1-settingUpReport.html Work with 3rd party implementer to model report intake process, testing and completion process. Business users will be required to complete an inventory of needed reports. Business users will be required to complete individual report design specification forms. Business users will prioritize reports for go-live and post go-live readiness. Report creation work will be shared with 3rd party implementer up to a maximum pre-allocated hours by the 3rd party implementer. The balance of a larger portion of reports will be the responsibility of the Reporting Lead to complete. Primary workload for the Report Lead will be to work hands-on to create Microsoft SQL Server Reporting Service (SSRS) reports and managing report security Report creation performance will continue past go-live of the system to complete reports prioritized to be in place in the weeks/months following this milestone. Reports for the purposes of this project are any output from the system the results in formatted artifact. These artifacts can include dynamic email correspondence, applications, letters, forms, reports for meetings and to departmental daily, monthly or quarterly reports, etc. iii) Work with the County IST Data Services manager to establish protocols and quality standards that will be subscribed to in the creation of reports in keeping with County standards. The report lead will conduct a mutually determined number of training sessions to train 20-25 business users in the use of two SSRS report creation tools. Facilitate the growth of knowledge and use of SSRS Report tools working with the Azure hosted, Accela platform and other Azure hosted County data mart as well as other internal Users will need to be trained in one or both SSRS report creation products: SSRS Report Designer (for anyone to use other existing reports to create new ones, modify an existing report, create simpler reports. Runs from web browser) SSRS Report Builder (for advanced report creators, but who are not programmers or software coders. Installs stand-alone. Business users will not be equipped with Visual Studio that is traditionally used by developers or coders in the County. This Reporting Lead role may be equipped with this suite if necessary. Where necessary, the Report Lead will guide the business to refine requirements in areas where specificity is required to ensure the resulting requirements are testable. Work with the project manager to identify and prioritize gaps in the performance of the workstream to delivery prioritized reports managed under the Reports Work Stream. Work with the report SMEs assigned to the Reports work stream to establish baseline measures and update intake and completion targets for report definition, development and testing. Participate in Work Stream Lead meetings to participate in discussion and provide updates on the progress and risks for the Reports Work Stream.   Skills Microsoft SQL Queries Required 5 Years Microsoft SQL Server Reporting Service (SSRS) Required 5 Years Microsoft SSRS Report Developer Required 5 Years Microsoft SSRS Report Builder Required 5 Years Workstream experience Required Prior work experience as a Report Lead Required

Job 25250: Work side-by-side with key business and technical stakeholders to elicit solution requirements, drive the solution design, and ensure the finished product meets the needs of the business. Work on a variety of projects from mobile and content management systems, to large integration efforts spanning multiple lines of business. Provide leadership through experience and help shape the strategy with the client. Specific responsibilities for the Business Analyst position include: Quickly become familiar with client business challenges and technologies in order to act as a SME and trusted advisor to client stakeholders. Act as key player in a team environment through all phases of the system delivery lifecycle. Provide connection between technical and business views to ensure that high quality and impactful solutions are delivered for our clients. Perform gap analysis to identify capability gaps within the organization and propose and evaluate alternative solutions that will fulfill the business needs. Work with client stakeholders to understand high level business needs and elicit detailed requirements using various methods. Qualifications Demonstrated progression and growth as a Business Systems Analyst through past career experiences with a minimum of 5 years of experience on IT-related projects. Familiarity with multi-system integration and common issues that can arise when integrating enterprise technologies. Excellent written and verbal communication skills leveraged to interface with senior business leadership and technical resources. Ability to write and perform basic SQL queries preferred. Proficiency with Microsoft Office Suite as well as change control and defect tracking software. Prior consulting experience preferred.

Job 25249: System Administrator   Our client is seeking an experienced System Administrator to work in San Diego, CA.   Responsibilities: Provides objective advice, expertise and specialized skills with the aim of creating value, maximizing growth or improving the performance of their clients. May serve in an executive assistant/advisory role to a high level government official in support of large complex programs. Has expertise and operates across one or more industries and variety of services such as business strategy, manpower planning, policy analysis, management controls, information technology, e-business and operations. Primarily concerned with the strategy, structure, management and operations of an organization. Identifies options with recommendations, and/or the implementation of solutions. Projects may be complex, involving multiple products and computer environments. Works as a project leader on medium-sized (site/location), single or multi-effort projects, single or multiple computer environment implementation projects. Designs complex approaches, applications or solutions. Utilizes project management skills of communication, presentation, time management, organization and planning to successfully implement company's products. Manages all project resources to perform tasks according to plan; sets expectations concerning deliverability, performance, maintenance, design and costs. Estimates time frames, quality and quantity of resources required to successfully implement project. Develops single or multiple effort project plans incorporating the project variables. Conducts periodic status checks with customers and team to assess progress against the plan. Performs re-forecasts of project variables as necessary throughout project. Serves as senior-level billable consultant and support specialist when needed. Prepares weekly and monthly status reports on all project activities and issues. Acts as the primary liaison between customers and all company's departments. Discusses and sells consulting services, discusses project planning and issues with customers. No Security Clearance Required US Citizen or Green Card Required Must be onsite San Diego, CA

Job 25247: Responsibilities: The individual in this position will provide support for both capital and O&M projects as well as enhancement requests primarily in support of the Accounts Payable and Corporate Disbursements departments, utilizing the SAP AP module, Concur, Ariba, and other technologies - in alignment with the Senior Business Systems Analyst roles and responsibilities.   Support encompasses gathering and documenting requirements for enhancements and custom development efforts, writing functional development specs, writing and executing comprehensive test plans, and supporting implementations.   Basic job responsibilities include the following: Devise or modify procedures to solve complex systems problems. Align technology solutions with business strategies. Partner with functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs. Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements. Communicate trends and requirements to and from customers and IT. Work with an individual business unit on multi-project assignments. Guide and advise less experienced Business Systems Analysts.   Qualifications: 5+ years experience working on the SAP AP Module 5+ years experience in a Business Analyst or Functional Analyst role Prior experience with Concur, Ariba, and/or Vertex preferred. Prior experience with Worksoft or similar testing automation testing tools a plus. Working knowledge of Accounts Payable, finance, and accounting business processes 5+ years experience developing process maps, gathering business requirements with strong emphasis on application testing preferably in support of Accounts Payable, finance, and accounting business processes. Experience in writing and executing test scripts and writing technical specifications for developers. Demonstrated ability to work independently, or as the supporting BSA, on capital projects and O&M efforts for multiple client areas. Experience working in and/or leading multi-disciplinary work teams/groups. Includes working with clients to gather requirements, develop technical specifications, configuration, unit/regression testing, and performing change management activities. Ability to provide second and third level support for inquiries submitted to the IT Help Line; utilize Quality Center for documenting and tracking work requests. Data analysis skills and experience troubleshooting application functions or database results. Strong oral and written communication skills. Ability to present recommendations to clients (users and management).     Comments/Special Instructions Chosen candidate will be working remotely initially due to Covid-19 restrictions. Will be expected to work on-site in Richmond, VA once full team returns to the office.

Job 25246: System/Business Analyst No Security Clearance Required US Citizen or Green Card Required We are seeking a Full-Time Business Analyst to work on ConnectWellSD program. DUTIES & RESPONSIBILITIES: As a Business Analyst, this individual will be working with our client and third-party vendors to assist with related projects. Prepare Scope of Work and assists in conducting business requirements analysis for system enhancements or replacement Identify approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of ConnectWellSD. Evaluate the existing information processing systems or manual workflow to identify effectiveness, and recommends changes to improve production or workflow as required Provide recommendations for the most efficient and cost-effective solutions Work with end-users through the elaboration process by collecting and analyzing feedback. Work with end users, subject matter experts, business analysts, technical experts and existing documentation to develop, create and present clear, concise and detailed requirement and design documentation. Work closely with internal staff, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction Maintain and communicate accurate status of work performed Meet frequently with client-side Information Technology Services, internal staff & external vendors to coordinate resources and timetables as well as provide status updates regarding projects. Work directly with development & testing staff to develop and implement unit, systems integration & performance testing scripts. Support required system go-live activities including, completing required documentation, supporting User Acceptance Testing, supporting training delivery, etc.   PREFERRED EDUCATION & EXPERIENCE: Minimum Education & Bachelor's degree in Computer Science, Information Systems, or a related field . Minimum 4 years prior Information Technology experience required. Strong communication skills, both written and verbal Excellent Analytical Skills Must be customer service oriented and demonstrate a passion to assist and add value Working knowledge of software development lifecycle (AGILE and Waterfall) Excellent knowledge of Microsoft Office Tools Strong experience in application testing   SOFT SKILLS: Ability to translate technical requirements into business language and business requirements Solid understanding of business practices with fundamental understanding of project management methodology Ability to work on multiple projects, solve problems, deliver on commitments, and work with multidisciplinary teams Ability to establish and maintain effective working relationships with customers Ability to organize, prioritize and follow complex and detailed technical procedures. SharePoint knowledge is a plus Security clearance is not required for this position.  

Job 25245: Sr. UI/UX Technical Lead Our client is looking for a senior UI/UX front-end web developer responsible for applying interactive and visual design principles on websites and web applications for a positive and cohesive user experience for a large custom application development project. The project will commence in July 2020 and is expected to take 12-14 months. The Senior Web UI/UX developer needed for the creation of a fully functional web application and perform both architecture and development tasks to assist with the project. The developer will be called upon to administrator technical support for this new web application, and provide input on architecture design, migration, user experience, testing, and maintenance support of a new public facing secure web application.   Required Certification: All personnel on this project will have access to staging and production data and thus must have a Criminal Justice Information Services (CJIS) certification that includes fingerprint and FBI background check. Background checks are to be conducted via the Request for Criminal Record Check form and procedure found at https://www.psp.pa.gov/Pages/Request-a-Criminal-History-Record.aspx. The background check must be conducted prior to initial access and on an annual basis thereafter.   Skills Experience in developing and deploying complex public facing UI/UX solutions. Required 10 Years 4 year college degree or equivalent technical study Required Proficiency with C#.NET, ASP.NET MVC, Entity Framework, T-SQL and JavaScript Required 8 Years Knowledge of jQuery/HTML5/CSS3, WCF, WebAPI, Bootstrap Required 6 Years Experience with all aspects of the software development life cycle and Agile software development methodologies. Required 6 Years Experience with the DOM, HTML, CSS (2 & 3), JavaScript, Ajax & jQuery Highly desired 7 Years Experience with data integration; understanding/experience with RESTful API design Highly desired 5 Years   Preferred: 7+ years of experience with the DOM, HTML, CSS (2 & 3), JavaScript, Ajax & jQuery Experience developing and deploying solutions using Azure DevOps, GIT and Unit Testing Experience with data integration; understanding/experience with RESTful API design

Job 25244: Responsbilities: Our client is looking for an experience Administrative Assistant who under general direction, will perform the highest level of general clerical and administrative duties that support a specific workflow or phase within their business process. Performs a wide variety of specialized and complex clerical functions in the transaction of part(s) of a business process. Answers questions related to business process or function. Performs complex clerical tasks requiring analysis, discretion and detailed knowledge of applicable policies and procedures including: select and compile data and make calculations to translate data and information into required results, investigates and provides routine explanations for variations from generally expected results. Works independently and exercises considerable discretion in performance of duties and responsibilities. Interprets policies and procedures and makes recommendations for improvements. May provide guidance and assist in training of less experienced staff. Completes special assignments and projects. Requirements: Strong knowledge and understanding of company or department procedures associated with administration and management of business process or function. May require certifications or special training while on assignment. Ability to prioritize work and exercise significant amount of discretion in performance of duties and responsibilities. Excellent analytical and problem solving skills. Ability to work independently. Excellent skills using spreadsheet, word processing, graphics and database applications and SAP (3 - 5 years related experience.) Excellent oral and written communication skills. Ability to manage multiple activities and resources. Excellent personal computer skills. Compiles regular and special reports using established formats and procedures. Resolves discrepancies and may communicate with various administrative and professional employees within and outside the company. High School or GED required.  

Job 25242: Senior Project Manager   Our client’s Delivery Center is looking for a senior project manager to manage a large custom application development project. The project manager should have experience: Managing a team of multiple technical resources across functional areas Working with multiple agencies to develop system integrations to the new system Implementing a public facing application for constituents Re-engineering business processes to transition from paper-based to electronic processes Communicating with executives and diverse stakeholder groups   The project manager must have CJIS certification, or be willing to obtain upon project start.   Project Manager Role & Duties The Project Manager shall have a minimum of 7 years project management experience, including 5 years managing projects of similar size and scope. PMI PMP certification is desired but experience or other recognized Project Management certification that establish similar qualifications may be substituted. Manages a large and complex IT project through all phases of the project lifecycle (pre-initiation, initiation, planning, execution, control, and closing). The manager will be fully accountable to oversee the design, development and implementation of the new software solution. Serves as the primary point of contact for the project, including all project-related issues and their resolution. Manages project stakeholders (e.g. project team, executive leadership, vendors, etc.) expectations and communications to ensure all affected parties have the information they require and have a clear understanding of the project, status, and expected outcomes. Builds and establishes positive, highly collaborative, cooperative, and effective relationships with stakeholders, commonwealth agency business, technical staff and contractors, and co-workers. Communications are to be clear, accurate and timely, and contribute to accomplishing shared goals and objectives. Leads assigned project team members to ensure the successful completion of assigned work tasks. Schedule and direct work with team members, balancing workload with project members capacity and allotment. Clarifies for team members how their work assignments relate to and help achieve project objectives.   Prepares project artifacts by coordinating with Stakeholders and technical personnel to facilitate successful implementation, including but not limited to: Project Charter System Requirements Document Project Scope Communications Plan Roles and responsibilities, including those involved with Governance processes Project Plan Schedule Test Plan and Test Cases Training Plan and training materials Implementation Plan System documentation Risks and Issues, along with Mitigation Plans for both, and executes contingency actions Stakeholder acceptance documentation Transition to Operations documentation Project Closeout Lessons Learned   Identifies and manages project risks and issues; develops risk mitigation strategies; directs risk-impact assessments and invoking change control process as required to effectively deal with issues and make recommendations to ensure that the project stays on course and achieves the expected outcomes. Follows change management policy and ensures that changes to project estimates are documented and agreed to by the client. Manages and tracks project progress against the project plan to ensure project is on schedule and taking corrective action if it is behind schedule. Ensures changes to project estimates are documented and agreed to by the client. Keeps all stakeholders informed on projects and providing regular reports to executive leadership as to the status of assigned project initiatives. Develops a project budget to present to the stakeholders for approval. Tracks costs against the projected spending plan.   Skills Project Management Required 7 Years 4 year college degree or equivalent technical study with advanced study Highly desired Project Management Certifications Required Experience managing large and complex custom application development projects. Required 5 Years Experience in managing Agile and/or Agile/hybrid projects Required 5 Years Experience managing technical teams as well as communicating with executives and diverse stakeholder groups. Required 5 Years

Job 25241: System Administror Our client desires systems administration duties to be performed for the TOC. The majority of these duties shall be conducted on-site. Workspace will be provided at the TOC, and a desktop computer with network access will be made available. Work hours for the Systems Administrator may vary depending on the critical nature of the work and overall activity at the TOC. The Systems Administrator shall closely coordinate TOC activities with client’s Information Technology Division (ITD) as necessary. This will require coordination with both District and Central Office personnel. Activities may include attendance at IT staff meetings and/or planning meetings. Routine Systems Administration Duties System Administration duties will include maintenance of all current software and hardware at the TOC, and new hardware and software that will be installed in the future. These services will be primarily for central control room hardware, communications infrastructure and software. Field equipment maintenance is primarily performed by other personnel. However, the System Administrator will provide support for the field equipment installation, maintenance and troubleshooting as necessary.   Typical duties include: Monitor server (physical and virtual)/database/workstation performance (memory/cpu/disc utilization) Add / delete system users Change user privileges Provide full system backups and restoration, if necessary Manage system security policies and procedures Manage system configuration Archive data as directed Develop reports Assist with network administration as needed Implement COTS bug fixes, patches and upgrades Manage and configure anti-virus software/policies Add field devices to the system which do not require software modification Administer TOC equipment management database Manage hardware/software maintenance support agreements Provide other technical support as directed by the Regional Transportation Operations Manager (RTOM) or designee. System Maintenance Provide system software and hardware support to include technical assistance in evaluating and resolving problems. Based on its discovery, the Systems Administrator will assess whether the problem requires intervention by the software vendor through an established maintenance support contract.   These services will be primarily for central control room hardware and software. The Systems Administrator will support client personnel for the field equipment maintenance if necessary. The Systems Administrator will provide services to apply upgrades or patches to installed COTS software that could potentially require software modifications to the operational system. This may include upgrades or patches to the operating system software. The Systems Administrator will provide database administration, to include database fine-tuning, optimization and maintenance.   Long-term/Planning Duties System long-term/planning duties shall be conducted by the Systems Administrator. Listed below are examples of long-term/planning duties the Systems Administrator is expected to perform: Development of system procedures and train Control Room Staff on those procedures Hardware and operating system upgrades in conjunction with IT staff System performance planning Capacity planning Component warranty monitoring Hardware lifecycle management Software version management Communications planning (local and wide area)   System Integration Over time, additional field equipment will be added to the TOC. The Systems Administrator will be responsible for testing, configuration management, and troubleshooting associated with the integration of the new equipment with the TOC central software. The Systems Administrator will be expected to perform relatively minor System Integration duties. Work in the System Integration area may include writing specifications, preparing drawings, providing procurement support, and installing and configuring equipment. Specific duties related to procurement support include: Support in determining equipment specifications, selection of equipment, and selection of models. Support in determining if vendor recommendations of equipment meet requirements. Assisting in commercial-off-the-shelf procurement decisions. Support for procurement and installation decisions for the TOC communication media. Attend pre-bidders meetings, as required. Review of vendor proposals/bids/submittals as required. Specific duties related to equipment installation and configuration include: Unpack new hardware and inspect it for any signs of damage. The Systems Administrator will record in the configuration management database the make, model, and serial numbers of each individual piece of equipment. Install the equipment in its intended location. The central system hardware will be rack mounted. The Systems Administrator will verify all connections to and from the equipment including power and communications connections. Setup and configure each piece of equipment. This may include the installation of an operating system or other COTS software. It may also include the setting of configuration parameters, such as IP routing parameters in the network switch. The Systems Administrator will record any setup parameters used in configuring the equipment. Test the system configuration to verify that each piece of equipment is connected and configured as specified. Database expansion required for new components. This includes entering required configuration data into the database. Testing As new software updates are developed by the software development contractor, the Systems Administrator shall review Acceptance Test Procedures and ensure that all desired functionality is thoroughly documented. The Systems Administrator will then lead the Acceptance Testing process. It is envisioned that other client staff will be available to assist in the testing process. On-Call Emergency Maintenance Timely response to emergency maintenance requests outside of normal business hours will be required. This position will also be expected to provide basic network administration support to the on-site Network Engineer. Experience with Cisco switches/firewalls/routers strongly desired.   Skills Server/Workstation hardware and software administration and troubleshooting Required 10 Years Network Administration (experience with Cisco products - CCNA or equivalent preferred) Highly desired 10 Years VMware (Vsphere) Required 10 Years Experience with back-up recovery solutions Required 10 Years Microsoft System Administration / Active Directory (MCP Minimum - MCSE or MCT preferred) Required 10 Years Experience with network/system monitoring solutions (Nagios, Solarwinds, etc.) Required 10 Years Experience with administration of anti-virus, IDS/IPS solutions Required 10 Years Strong troubleshooting skills in diverse environments (video/data/telephony) Required 10 Years Linux/Unix Required 10 Years Experience with Cybersecurity analysis/administration) Required 10 Years IMPORTANT NOTE: *candidates will work ONSITE initially, then telework* Once restrictions are lifted, candidates will be required to work ONSITE daily M-F 8-5pm, NO exceptions  

Job 25240:   Senior Business SME   The Senior Business Subject Matter Expert (SME) brings proven experience from related businesses or organizations as well as system integration and technology experience, specialized in Contact Center services. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise and make recommendations on business Contact Center services and technical solutions based on hands-on experience solving similar business problems. They are able to utilize knowledge of theory, principles, or technology of specific discipline or field of specialization. Role Description: Requires specific expertise in related technical fields or area of specialization in Cloud Contact Center services to include but not limited to Artificial Intelligence, ChatBot, VoiceBot, IVR, Workforce Management, Reporting, Call Flow strategies. Conducts detailed audits and analysis to identify obstacles within a Contact Center and suggests recommended solutions. Requires extensive experience providing consulting services to governmental entities related to specific technologies or field of specialization. Provides mentoring and guidance to agency personnel and leadership. Consults with executive-level stakeholders to define business need or problem; conducts research, performs studies and surveys to obtain data; and analyzes problems to advise on or recommend Contact Center solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. Conducts study or survey on need or problem to obtain data required for solution. Analyzes data to determine solution, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, or redesign of products or services. Advises client or department heads on alternate methods of solving need or problem, or recommends specific solution Lead in development of Request for Information (RFI) and Request for Procurement (RFP) related to Contact Center technologies. Requires experience providing consulting services to governmental entities. May be designated according to field of business and technical specialization.   Skills Communicates clearly and concisely, verbal and written Strong interpersonal skills must be able to work with a team and receive constructive feedback. Ability to understand complex network topologies, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs. Experience in supporting contact center environments, PBX, ACD, IVR, CRM, Web technologies, web servers. Knowledge of Genesys Contact Center services desired. Knowledge of Microsoft Skype for Business/Teams. Established and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. 5+ years call/contact center management experience, focusing on inbound and outbound call programs. Ability to take complex information and present in clear, concise manner and be able to explain it further if required. Strong analytical ability Strong attention to detail Problem solving abilities   Skills Business, technical, or integration consulting Required 15 Years 4 year college degree or equivalent technical study with advanced study Highly desired Project Management Certifications Highly desired Communicates clearly and concisely, verbal and written Required Strong interpersonal skills must be able to work with a team and receive constructive feedback Required Ability to understand complex network topologies, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs Required Experience in supporting contact center environments, PBX, ACD, IVR, CRM, Web technologies, web servers. Required Knowledge of Genesys Contact Center services desired. Required Knowledge of Microsoft Skype for Business/Teams Required Established and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Required 5+ years call/contact center management experience, focusing on inbound and outbound call programs Required Ability to take complex information and present in clear, concise manner and be able to explain it further if required Required Strong analytical ability Required Strong attention to detail Required Problem solving abilities Required

Job 25238: IT Administrative Specialist/Project Coordinator THIS IS NOT A HELP DESK ROLE! This person will be supporting the IT team as an IT Project Coordinator/Admin and background within IT is required. The IT Administrative Specialist operates in a deadline-oriented, fast-paced environment and is an integral member of the client’s Information Technology Division (ITD). This position reports directly to the Chief Information Officer (CIO) The IT Administrative Specialist is responsible for the organization and coordination of the IT Division office operations, procedures, and resources to facilitate organizational effectiveness and efficiency. The IT Administrative Specialist provides operational support to the headquarters office with assigned duties involving a combination of business process execution, data analysis and management, training and documentation tasks, and performance monitoring and task coordination. The IT Administrative Specialist provides administrative and programmatic support to the CIO and all of his direct reports. Performs duties in support of the Information Technology Division and all sections that exist under this division: IT Engineering and Support, Cybersecurity and Risk Management, VITA Program Management, and Emergency Coordination Management. This position will: ensure IT databases, spreadsheets, and various other documents are accurate and properly managed, manage and perform IT helpdesk and telecommunications functions, prepare reports and communications for the CIO, and assist the CIO with providing oversight duties to ensure the ITD is operating efficiently and effectively. Responsibilities: Ability to independently perform and complete projects and tasks fully and accurately within designated timeframes. Ability to follow, critically evaluate, and improve current ITD processes and procedures. Excellent oral and written communication skills. Strong analytical, organizational, and presentation skills. Strong ability to collect, track, analyze, and manage data accurately and effectively. Excellent PC skills, to include Microsoft Office Suite (2013 or higher) to include Word, PowerPoint, Excel, Outlook, and Access. Experience using Google Business Applications (Gmail, Chrome, Maps, Hangouts/Meet, Calendar, etc.). Working knowledge of Adobe products, SharePoint, WebEx/GoTo Meeting type services, and various other Internet business productivity applications. Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each. Possesses excellent customer service skills and is very teamwork oriented. Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner and independently. Possesses excellent organization and time management skills. Possesses the ability to create documentation on technical issues and solutions that are easy to understand and grammatically correct. Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.   Requirements: Bachelors degree from an accredited college/university or an equivalent combination of education, training, and job experience indicating possession of the knowledge, skills, and abilities listed above. Prefer experience and/or education in the information technology field. Valid drivers license and personal vehicle required.   Skills Ability to independently perform and complete projects and tasks fully and accurately within designated timeframes. Required 3 Years Ability to follow, critically evaluate, and improve current ITD processes and procedures. Required 3 Years Excellent oral and written communication skills Required 3 Years Strong analytical, organizational, and presentation skills Required 3 Years Strong ability to collect, track, analyze, and manage data accurately and effectively. Required 3 Years Excellent PC skills, to include Microsoft Office Suite (2013 or higher) to include Word, PowerPoint, Excel, Outlook, and Access. Required 3 Years Experience using Google Business Applications (Gmail, Chrome, Maps, Hangouts/Meet, Calendar, etc.). Required 3 Years Working knowledge of Adobe products, SharePoint, WebEx/GoTo Meeting type services, and various other Internet business productivity applications Required 3 Years Worked in Commonwealth of Virginia agency position Highly desired 2 Years Worked with VITA/NG Partnership Program Highly desired 2 Years Possesses professional and courteous attitude with customers, team members, and vendors, has the ability to communicate clearly/effectively with each Required 3 Years Possesses excellent customer service skills and is very teamwork oriented Required 3 Years Possesses excellent problem solving skills and has the ability to utilize resources to resolve problems in a timely manner and independently Required 3 Years Possesses excellent organization and time management skills Required 3 Years Ability to lift up to 50 lbs. frequently and can perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, climbing Required 10 Years Professional neat appearance and wear/dress in appropriate business casual and/or formal attire as necessary Required 10 Years Possesses the ability to create documentation on technical issues and solutions that are easy to understand and grammatically correct. Required 3 Years Bachelors degree from an accredited college/university or an equivalent combination of education, training, and job Desired 4 Years Experience and/or education in the information technology field Highly desired 3 Years Valid drivers license and reliable personal vehicle required Required 3 Years Must have the ability to lift up to 50 lbs (on occasion) Required

Job 25237: VMWare/Linux Network Engineer Looking for ONLY those candidates that currently reside in the Norfolk, Newport News, Va Beach or Hampton areas Part of a team that will perform the following duties and responsibilities on a day to day basis: Update existing infrastructure to the latest version applications, operating systems and firmware including VMWare clusters. Participate in the planning and design of services and systems. Identify and implement technologies that allow for appropriate growth and expansion of systems environment and services that OIT provides to the Community. Proactively monitor systems to ensure maximum performance and availability. Design, implement, and maintain servers, storage, and associated hardware and software to provide services to campus customers. Coordinate with the technical points of contact to migrate services and data. Oversee the physical security, integrity, and safety of the data center/server environment. Coordinate with the technical points of contact to ensure specialized software and applications are kept up to date and changes to University systems are prepared for. Operate in an environment that requires confidentiality of information.   Minimum Qualifications Extensive demonstrated knowledge of virtualization and Linux OS concepts. Extensive demonstrated knowledge of server and network systems installation, administration, performance monitoring, and troubleshooting, and the theories, concepts, principles, models, methods, and tools associated with each. Demonstrated knowledge of Microsoft Windows based server environments and services (i.e. Active Directory, DHCP, DNS) Experience with Storage Area Networks (iSCSI), VMware Demonstrated knowledge of server and network security, network architecture, and new and emerging IT and client-server technologies. Demonstrated ability to handle multiple competing tasks and work both independently and as a team member. Demonstrated ability to generate and adapt equipment and technology to serve user requirements. Ability to perform site surveys and identify requirements necessary for system definition and utilization. Ability to perform research, analyze results, draft requirements, and formulate technology solutions. Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end users who have varied levels of understanding of subject matters. Experience setting up hardware and providing instructional directions in the use of such. Extensive experience diagnosing, troubleshooting, and resolving hardware, software, and other network and system problems, and replacing defective components, as required. Experience performing hardware maintenance and software upgrades. Experience providing technical assistance to developers and other IT personnel to facilitate utilization/maintenance of new and existing systems.   Education: Min: High school diploma or GED or equivalent combination of training and education that provides the requisite knowledge, skills and abilities. Preferred: An Associates degree or the equivalent number of college credit hours towards a Bachelors degree. However, relevant experience beyond that required for the position can be substituted for the educational requirement. Certifications: VMWare Virtual Certified Professional (VCP / VCP-DCV), or RHCSA   Skills Extensive demonstrated knowledge of VMWare virtualization (vSphere, vCenter, virtualizatio concepts). Required 5 Years Extensive demonstrated knowledge of server and network systems installation, administration, performance monitoring, and troubleshooting. Required 3 Years Demonstrated knowledge of Microsoft Windows based server environments and services (i.e. Active Directory, DHCP, DNS) Desired 3 Years Experience with Storage Area Networks (iSCSI), VMware Required 2 Years Demonstrated knowledge of server and network security, network architecture, and new and emerging IT and client-server technologies. Desired 2 Years Demonstrated ability to handle multiple competing tasks and work both independently and as a team member. Highly desired 3 Years Demonstrated ability to generate and adapt equipment and technology to serve user requirements. Highly desired 2 Years Ability to perform site surveys and identify requirements necessary for system definition and utilization. Desired 2 Years Ability to perform research, analyze results, draft requirements, and formulate technology solutions. Desired 2 Years Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end users who have varied levels of understanding Nice to have 2 Years Experience setting up hardware and providing instructional directions in the use of such. Nice to have 2 Years Extensive experience diagnosing, troubleshooting, and resolving hardware, software, and other network and system problems. Highly desired 3 Years Experience performing hardware maintenance and software upgrades. Required 2 Years Experience providing technical assistance to developers and other IT personnel to facilitate utilization/maintenance of new and existing systems. Highly desired 3 Years Demonstrated knowledge of Linux operating systems (CentOS or Ubuntu) Required 3 Years

Job 25235: Responsibilities: Design, deploy, maintain, and administer platforms specific to DevOps Engineering Experience in building pipeline frameworks for organizational consumption Design and implement security policies and procedures that map to current and future standards and controls Build logging, monitoring, and alerting systems to identify bottlenecks and assist with debugging, analysis, and optimization Recommend and experiment with new technologies that simplify or improve the technology stack Technology Experience Azure DevOps Pipelines Azure Cloud ClI Terraform Docker OpenShift / Kubernetes Postman Test suites Selenium Grid Jira Rest Services Understanding of Linux trouble shooting Understanding of key DevOps concepts such as Infrastructure as Code, Blue/Green Deployments Understanding of Rest Services, Web Application, Databases Understanding of static code analysis tools such as SonarQube Programming Languages Bash / PowerShell - Required C# and .NET - Highly Desired

Job 25234: Software Test Analyst DAY TO DAY This position will be primarily responsible for software test analysis to support the Digital Team performing manual and stress testing. This position will support testing needs for new and legacy system integration needs. Requires a candidate to have experience with front-end, UI and back-end validation testing. Thorough understanding of various browsers user agents and compatibility testing. Knowledge of SQL and database interaction. Knowledge of automation testing frameworks. Strong analytical skills; attention to details. Responsibilities: Work alongside software developers, business analysts, product owners and other system specialists to gather and interpret user/system requirements. Produce well-structured, documented and maintainable test scripts for manual testing that support the software test cycle within the SDLC. Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously. Create clearly documented defect reports for anomalies found during test procedures. Validate that user expectations are achieved during the testing process. Develop and establish quality assurance measures and testing standards for new applications, and/or enhancements to existing applications throughout their development/product lifecycles. Strong analytical skills; attention to details. Demonstrated ability to work both independently and as part of a software development team. Basic understanding of Java or other object-oriented programming languages. Ability to communicate effectively both orally and in writing.   SKILLS IT Quality Assurance field (both front and back end validation testing exp) Required 5 Years experience in testing J2EE web-based applications. Required 4 Years experience writing simple PL/SQL queries (insert/update) Required 2 Years experience working in an Agile environment Required 1 Years Experience using Jira Highly desired 1 Years Experience working in a continuous integration environment a plus Highly desired Exp testing e-commerce, mobile, web, POS (Point-of-sale), financial and human resource applications (if so pls make sure its highlighted on resume) Highly desired Ability to write test plans and test scripts 3 years Experience with PL/SQL 3 years Experience with JMeter, LoadRunner, or other stress testing applications Experience testing web and client server applications Experience with heavy integration testing   PREFERRED ABILITIES Experience working in an Agile or iterative development environment. Knowledge of test automation and best practices. Experience with Jira, or another similar system (TFS, VersionOne, etc). Experience testing e-commerce, mobile, web, POS (Point-of-sale), financial and human resource applications preferred. A Bachelor's Degree in Computer Science/Information Systems is preferred. Extensive current experience in software testing is required. Experience with automation frameworks  

Job 25233: Monday - Friday 7:30 AM - 4:30 PM  Description: Recent graduates welcome. Must have stable internet connection. Potential for conversion based on performance. This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. Individual will review circumstances and documentation related to claims based on Regulation E and related  procedures. This role assists in the resolution of qualified dispute or fraud transactions for the customer based on a decision matrix and charge back criteria. This role also assists in loss mitigation for through charge backs and other loss recovery means. Must use sound judgmental decisions when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast paced, customer oriented environment. Basic responsibilities entail but are not limited to: Review debit & ATM claims of fraud or dispute for potential charge backs through the MasterCard process Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system Utilize investigation skills and document findings Gain extensive knowledge of Regulation E Become an expert in MasterCard charge back rules Meet performance expectations related to productivity, effectiveness and customer experience Contact customers via Amazon Connect regularly Assist customers, banking offices and Customer Service with inquiries related to debit card claims Other duties as assigned Basic Qualifications: At least 1 year experience performing case or phone work At least 1 year experience with Microsoft Office Products Experience with Google Products Preferred Qualifications: At least 3 years post-high school education or Associate Degree At least 2 years experience performing case or phone work At least 2 years experience in heavy customer contact environment Education: High School Diploma, GED or Equivalent Certification

Job 25232: Help Desk Analyst 3   Our client is seeking a candidate skilled in high-level printer and peripheral support. Responsibilities: Monitors and updates the scheduling of the daily operations plan. Runs job requests as requested by developers. Sets up high speed printers and impact printers. Physically checks printing quality and monitors printer performance. Properly removes jams or other printer related print stoppages. Removes, separates and distributes all output from printers. Ensures stock room is organized and clean. Maintains a shift report of all incidents encountered.   Skills Effectively operate a Windows PC. Required 5 Years Effective oral and written communication skills Required 5 Years Mainframe Operations Desired 1 Years High speed, large volume production printer support Desired 1 Years

Job 25231: Business Analyst 5   *Richmond candidates ONLY! Must currently reside in RVA. This position will work on current prioritized projects. This position will also assist the BSA team with new proposals as prioritized by the business. Previous experience with Financial business processes and systems is strongly desired, but not required. The applicant will review, analyze, and evaluate business systems and user needs. Working with the business owner, and development team to formulate systems, which parallel overall business strategies. Experience with business process re-engineering and identifying new applications of technology to solve business problems and make the business more effective. Familiarity with industry standards (including Legacy, Core, and Emerging) technologies, business process mapping, and re-engineering. REQUIRED: Write detailed description of user needs, program functions, and steps required to develop or modify computer programs. Facilitate the business requirement gathering for creating RFPs and SOWs. Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions. The applicant will have familiarity with relational database concepts, client-server concepts, and web-based solutions. The applicant must rely on limited experience and judgment to plan and accomplish goals. The applicant will perform a variety of tasks simultaneously working in a matrixed environment. A certain degree of creativity and latitude is required. BSA Role Qualifications: REQUIRED: Senior level Financial reconciliation background. Provide business analysis support for project requests making sure to examine build vs. buy options that may be available and align with business strategic goals. Work with technical teams to plan and conduct project design sessions prior to development iterations to identify and specify logical system design Elicit and document business requirements, business processes and flows Articulate and document user system requirements Assist Product Owners with UAT, if needed Make recommendations for the logical design of system enhancements Understand how change to a component/application impacts the whole system Work with Development Lead / System Engineer as liaison to communicate business requirements Have full understanding of business vision Make recommendations to business on best practices Ensure SDLC processes are being followed Proficiency with MS Office 2013 (Word, Excel, Powerpoint, Visio) Document and gather requirements Process Flows and Data Mapping Cost / Benefit Analysis Effectively facilitate meetings   Skills Formulates and documents well-formed user stories with detailed acceptance criteria Required 5 Years Effectively used various elicitation techniques (JAD sessions, interviews, surveys, shadowing, etc.) to identify business needs Required 7 Years Creates and maintains business process flow diagrams Required 7 Years Knowledge of both web application and client server application concepts Required 7 Years Create and maintain source to target maps Required 7 Years Effective meeting facilitation, conflict resolution and negotiation Required 7 Years Identify and make recommendations on business and system process improvements Required 5 Years Comfort in interacting with, setting expectations, and resolving requirements & prioritization conflicts with stakeholders across the organization Required 7 Years Maintain system protocols by writing and updating procedures and help documentation Required 7 Years Excellent written and oral communication Required 7 Years Ability to perform and scale BSA-related tasks and activities for work efforts of various sizes (small maintenance items to large projects) Required 5 Years Partners with technical and quality assurance resources to ensure that requirements are implemented and tested per the acceptance criteria Required 5 Years Assist product owners or other key stakeholders with UAT planning and execution Required 5 Years Effectively break-down BSA activities into relevant tasks and provide estimates for completion Required 5 Years Previous experience working with financial business processes and systems Highly desired 2 Years  

Job 25230: Sr. PowerBuilder Software Developer Required Skills: Developer with 10 + years of experience in the following: SQL, Object oriented software design and development Powerbuilder version 11 or higher Oracle Database version 12G   Preferred Skills: Technical knowledge in designing, developing and maintaining TAX processing and revenue management system Experience with State and Local government strongly Preferred Potential contract to hire in six months strongly preferred   Skills Object oriented software design and development Required 10 Years Powerbuilder version 11 or higher Required 10 Years Oracle Database version 11G or above. Required 10 Years SQL server Desired Technical knowledge in designing, developing and maintaining TAX processing and revenue management system Desired Strong preference for someone that is available for a contract to hire in six months Desired Experience with State and Local government strongly desired Desired  

Job 25228: The Enterprise Project Management Office (ePMO) for Astyra’s client is seeking a Senior Project Manager (PM) to manage multiple projects by planning, directing, and coordinating activities to ensure goals and objectives are accomplished within timeframe and funding parameters. The PM will have day-to-day responsibilities overseen by the ePMO’s Manager. Project Managers will work directly with project resources and stakeholders across divisions, reporting status and gaining direction for Executive Sponsorship.   Knowledge/Skill Requirements:   Excellent written and verbal communication skills, including documentation skills, active listening skills, and ability to interact effectively at all layers of the organization. Excellent relationship-building and negotiation skills. Budget creation, maintenance, and analytical skills. Organizational and time management skills, program and project planning skills. Superior team- work skills, commitment, flexibility, self-motivation, self-confidence, positive attitude and diplomatic assertiveness required. Proven customer service conflict resolution skills.   Education Requirements:   Bachelor’s degree or equivalent working experience. Proficiency in the Microsoft Office Suite is required. Moderate or greater proficiency in Microsoft Project is preferred. Certifications preferred or considered a plus: PMI Project Management Professional (PMP) or Program Management Professional (PgMP), Agile or equivalent designation preferred.   Experience Requirements: Advanced knowledge and Experience, minimum of 7 years, preferred with extensive experience in Project Management. 5+ years’ experience in delivery of website projects and integrations Several years of progressive experience necessary to perform as a Senior PM. Previous experience working with and managing vendors as resources and contracts required. Experience in client-facing, customer-oriented roles required. Both Waterfall and Agile methodology experience required. Experience facilitating and conducting training within an organization.   The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by applicable law to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; use hands\fingers to crouch, handle, and/or reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25+ pounds. Specific visions abilities required by this job include close vision, distance, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job 25227: Consulting Software Engineer   Develops guidelines for other software engineers that helps them build and implement code that is scalable, stable and secure. Acts as a hands-on software engineer who can write quality code, assists with problem solving, root cause analysis, trouble shooting and coaching. Understands big picture from a business standpoint within the context of the application. Writes technical blogs and be active in Open Source Community. Agile, DevOPS and Cloud: Applies Design Thinking techniques on application design. Leads agile software development efforts as a Technical Leader. Coaches other software engineers on practices such as TDD, ATDD and pair programming. Understands advanced concepts of Containers, Micro-Services, Continuous Delivery and Continuous integration, and guide the team to setup a DevOps environment for the applications they build and support. Designs and develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Reviews and takes actions based on application metrics, including but not limited to code quality, business metrics and performance metrics. Creates load and performance testing strategy and perform advanced performance tuning.   Requirements: 7+ years related experience including a minimum of 3+ years of designing, building and maintaining high quality, secure software in IT. Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills.   WORK EXPERIENCE IT 7+ years Software Development 3+ years   EDUCATION: Bachelors: Computer and Information Science (Preferred)   Additional Notes: Must have knowledge in Spring boot java, API Gateway, OKTA integration, Writing test with J- unit, Nodes , Angular processes. Minimum 7+ years of experience in IT. Computer Science Degree and AWS certification preferred.  

Job 25226: Business Analyst   An Analyst is needed to support the Business Relationship & Strategic Performance Tracking Program at our client’s office. Responsibilities: Provide Divisional Check-In documentation development support ahead of check-in meetings: Review all service request reports received from the SQMs and ensure updates/comments have been added and are clear. Follow up on tickets that require additional information Review all project status updates via Lean-Kit project cards regularly to ensure updates/comments have been added and are clear. Construct the monthly Division check-in template and/or power point leveraging the statuses collected for both requests and projects. Provide Strategic & Performance Tracking Support: Establish and maintain standard reporting for management regarding ITD performance metrics and provide customer feedback to internal ITD sections. Establish and maintain standard reporting of IT Divisional Strategic & Performance metrics. Provide On-going DRM Program support: Research requests or questions from customers as requested by CRM. Assist with meeting preparation and internal note taking as needed. Support development of the Divisional and/or Directorate financial view. Support internal program process reviews. Draft communications for project success stories.   Role Requirements: Needs SharePoint/SPOL experience Need to be able to develop dashboards using Power BI Has customer relationship experience. Good communication skills (both verbal and written) Able to take copious notes.   Skills Power BI Development Required 2 Years SharePoint/SharePoint Online Required 2 Years Customer Relationship Management Highly desired 3 Years Good Communication (both verbal and written) Required 4 Years Document Requirements/Needs Required 3 Years  

Job 25225: Astyra is in search of a Sr. Security Engineer to assist our client in their Infrastructure Department. Below are a list of duties and responsibilities:   Experience with large scale systems, networking and security infrastructure Hands on experience with Windows, Linux OS hardening and critical services like DNS, Active Directory, Proxy etc. Threat/Intrusion Detection, Vulnerability Management, & remediation techniques Strong knowledge of security concepts and technologies such as IDS/IPS, VPNs, D/DoS Experience of Security Controls in public cloud is a plus Experience in supporting the security part of NSX is a plus Experience in Microsoft E5 Security Suite (O365/Azure), Infoblox, Palo, ASA is a plus Expert in common security tools used in an enterprise setting such as Tenable Security Center, Wireshark, Metasploit, Snort, Backtrack, BurpSuite, etc. Experience in two or more of the following security domains: network investigations, OSINT, threat hunting, threat intelligence, security engineering, pen testing, digital forensics (computer, memory, network, cloud, virtualization), malware analysis. Experience using Security Information Event Management (SIEM) products and technologies such as Splunk, Archsight, Qradar, etc. Experience in any scripting language like: Python, Perl, Shell etc. Clear understanding of network protocols such as TCP/IP, HTTPS, SSH, TLS, DNS, SMTP, 802.1X etc. Strong process management background with a keen interest in process development Expertise to manage SOPs, process adherence by teams & an eye for continuous improvement Excellent interpersonal and collaborative skills Strong written and verbal communication skills with the ability to communicate security and risk-related concepts to both technical and non-technical audiences Ability to multi-task, prioritize, coordinate and work well under pressure to meet deadlines Ability to effectively adapt to rapidly changing technology and apply it to business needs and to marry multiple tools together to solve problems. Strong analytical and problem-solving background. Solid project management skills planning and monitoring projects, with ability to multitask and manage/co-manage multiple small to large projects in a cross-functional environment. Solid analytical and problem-solving skills. Ability to contribute to Network Operations efforts to establish and maintain a high level of customer trust and confidence in the team's knowledge of and concern for customers' business needs. Team-oriented interpersonal and communication skills; ability to communicate complex technical information in a concise and articulate manner. Ability to work with customers of varying levels of technical ability.  

Job 25224: Duties/Responsibilities   This important role will be responsible for providing professional service by acting as the primary point of contact for our client's direct mortgages. The Customer Service Specialist will build relationships by actively listening and resolving borrowers and the general public inquires/disputes quickly, efficiently, and accurately while protecting client interests and abiding by applicable federal and insurer’s laws (i.e. HUD/VA/FNMA regulations, privacy act, RESPA etc.)   Responsibilities will include: Effectively respond to borrower inquires via phone, mail, and internet within established timeframes in order to maintain service level expectations. Research and resolve inquiries by collaborating with internal and external partners. Ensure loan records are properly updated and maintained in servicing operating system, along with performing general account maintenance. Perform multiple administrative tasks by adhering to regulatory and VHDA guidelines and providing information in a timely, professional and courteous manner.   Knowledge/Skill Requirement   3-5 years of Customer Service, Inbound Call Center, and/ or Mortgage Loan Servicing experience Handle large number of inbound and outbound calls in a timely manner Bilingual - fluent in Spanish and English preferred but not required. HS Diploma or GED required

Job 25219: IT Procurement Analyst We are seeking someone to support IT Division AITR role, by overseeing the client’s KeyStone Edge system to monitor, review and approve as needed.   Responsibilities include but not limited to technical solution review, financial reconciliations and performing cost impact scenarios while working with the VITA bill, tracking VITA Communications for cost impacts.   This role will also at times support the IT Procurement team for purchasing IT Goods and Services. Tracking of large purchases through the procurement stages by capturing current statues on a Kanban board and preparing various reports. Demonstrated ability to analyze data, develop statistical reports, reconcile records, and provide customer service at all levels. Reporting on metrics for number of monthly procurements, prompt pay and other various unit metrics. Oversees a wide range of administrative and technical functions necessary for effective office management. Independently performs all administrative and fiscal tasks with accuracy.   Soft Skills: Promoting good customer service to internal & external customers, comprehensive analytical skills (Excel, MS Word) are required. Relies on experience and judgment to plan and accomplish goals, independently, performs a variety of complicated tasks, and a wide degree of creativity and latitude is expected.   Skills Experience managing goods and services procurements in a large, multi-dimensional business environment. Required 5 Years Extensive experience in the use of computers and software (Microsoft Office) applications. Excel pivot tables, complex spreadsheets, etc. Required 5 Years Customer Service to broad audiences; professionals, vendors and executives. Required 1 Years Commonwealth of VA Procurement knowledge and experience. Highly desired 2 Years Use of eVA ordering system. Highly desired 2 Years Experience with the Cardinal System Highly desired 2 Years General knowledge of accounting and financial management Required 5 Years

Job 25216: Project Manager 2   Our client is seeking an experienced project manager to join the PMO Team in the reporting, metrics, and project oversight role. Documented experience in mentoring project managers and administrative project oversight are REQUIRED. Ability to quickly and easily adapt to changing priorities, embracing the changes to provide leadership and guidance.    We are looking for a self starter who can articulate thoughts and ideas in support of initiatives that are being newly developed.  Must have experience managing and providing leadership and guidance to project teams, in both Waterfall and Agile settings.  Proven track record in positively motivating teams and instilling accountability for on-time and within budget and scope.  Demonstrate understanding of project portfolio, life-cycle management and agile processes. Provide SME support for Microsoft Project Professional in an enterprise environment. Demonstrate understanding of governance processes, procedures and policies.  Demonstrate competence in metrics and general knowledge of system administration of POL. Strong interpersonal and communication skills. Strong technical and functional understanding of MS Project, Project Server, POL, SharePoint. Familiar with Agile values, principles, processes and methods. Experience on a variety of Scrum teams (size, culture, co-located, etc.) Experience using reporting tools to transform and standardize data. Strong writing skills. Some experience writing and delivering training to project managers is preferred. PMP certification through PMI or VITA's PM certification are highly preferred. Experience with Communication tools: Planner, MS Teams is helpful.   Skill Name Required/Desired Amount of Experience Demonstrable experience in reporting metrics Required 2 Years Microsoft Project Expert Experience Required 10 Years Experience working in a team environment Required 10 Years Strong Project Management Experience Required 10 Years Technical Acumen Required 2 Years Active PMP certification or VITA PM certification is REQUIRED, NO exceptions Required Years Strong writing skills Required   Experience writing and delivering training to Project Managers Highly desired   Experience with the full suite of MS communication tools to include; Planner, and Teams Highly desired    

Job 25215: Network Security Analyst This candidate serves as a Network Security Analyst. The candidate should display these qualities: Collaborative Influence: works collaboratively with staff, agencies and peers to further enterprise initiatives and objectives. Embraces Challenge: operates as a change agent in the enterprise by continually seeking ways to improve how services are offered in a cost-effective manner. Embraces change opportunities while encouraging staff to do the same. Earns Trust: operates in a trustworthy manner such that they earn the trust of their peers, their staff, and the enterprise. Enables Performance: enables the objectives of peers and agencies who have specific objectives to accomplish by removing barriers and enabling or improving key services. Develops People: understands their staffs skills, abilities, and aspirations so that assignments can be matched with employee interests to grow leaders throughout the IT community. Informed Judgement: overcomes situations where decisions will need to be made with little information and as such, the individual in this position should feel comfortable making strategic decisions with the information currently available. Thinks Horizontally: seeks to work horizontally across the enterprise to solve and prevent problems collectively and leverage the collective expertise contained in the organization. Passion for OA: understands the mission of the Office of Administration and demonstrates passion about what our organization is trying to accomplish in the commonwealth. Acts with urgency.   Job Responsibilities Demonstrates good judgement and problem-solving skills. Reacts and adapts to changing circumstances rapidly. Technically proficient and experienced with Windows and Unix/Linux operating systems, enterprise class firewalls, network security, network traffic analysis, incident response, vulnerability analysis, packet analysis, and systems hardening. Possesses proficient knowledge of layer 2 switching and layer 3 routing protocols, encryption protocols, communication protocols. Examples include but not limited to: TLS/SSL, IPsec, SSH, PGP, VLAN, LLDP, LACP, ARP, 802.1x, DNS, AES, etc. Assists in deterring, identifying, monitoring, investigating and analyzing network intrusions. Collects intrusion artifacts, indicators of compromise, correlates artifacts across systems, and gathers other relevant facts to enable mitigation of potential incidents within the enterprise. Receives and analyzes network alerts from various sources within the enterprise. Determines the alert trigger, the severity of the alert, and prioritizes response accordingly. Track and document incidents from initial detection to final resolution. Participates in the containment and neutralization of cyber threats based on the intelligence and indicators of compromise gathered. Assesses damage to services, systems, networks, data and other relevant assets. Participates in the restoration and reconstitution of systems and services. Makes recommendations to prevent the recurrence of cyber incidents and verifies that normal operations have resumed. Manages, monitors, and analyzes several security technologies to include defensive and offensive security solutions on the perimeter and internal networks such as firewalls, intrusion detection/prevention systems (IDS/IPS), data loss prevention, etc. Uses data from Security Information and Event Management (SIEM) and other logging solutions to conduct analysis, identify cyber trends, disseminate relevant findings, and recommend suitable security and/or compensating controls. Participates in the design and implementation of security controls. Grants and revokes access to restricted resources, ensures that end-users are authorized to access requested resources, and participates in periodic system audits/cleanup initiatives. Assists leadership in planning and implementing cybersecurity infrastructure or technology related projects, participates in the installation of equipment, related cabling, and conducts ongoing maintenance/repair of security infrastructure assets as needed. Performs research, evaluates security technologies/services, to drive process improvements, integrate automation, increase efficiency, strengthen service delivery, and improve security posture. Assists in maintaining an accurate and thorough knowledgebase. Creates and revises documentation, procedures, flowcharts, diagrams, etc. Leverages Commonwealth incident tracking and ticketing systems to receive tasks from other units, delegate tasks to other units, prioritize daily tasks, document actions taken, and the final resolution for tasks completed. Provides on call and/or emergency support, including after-hours as needed. Adheres to established service management processes and procedures. Performs all other related duties as assigned.   Requirements Professional network security experience in large-scale Windows environments - 5 years minimum. Firewall administration/maintenance of Checkpoint and Cisco systems. - 3 years minimum. Understanding of current threats and trends in information security. Professional oral and written communication skills. Excellent soft skills such as listening, presenting, and negotiating. Must pass required Pennsylvania State Police background check. Cannot have any felony offenses. Ability to work remotely.   Skills Professional network security experience in large-scale Windows environments Required 5 Years Firewall administration/maintenance of Checkpoint and Cisco systems Required 3 Years Understanding of current threats and trends in information security Required Professional oral and written communication skills Required Excellent soft skills such as listening, presenting, and negotiating Required Must pass required Pennsylvania State Police background check Required Cannot have any felony offenses Required Ability to work remotely when allowed Required

Job 25212: This position is responsible for face-to-face assessments of vulnerable populations for various clients. Persons being assessed reside in the community or in facilities. Assessor Reviewers also may complete review decisions regarding services needed to be successful in the community. Essential Functions: Performs face-to-face assessments of persons with disabilities. Collaborates with health care providers and ancillary service providers to create or validate the appropriate treatment plan. Documents assessment results for the individual member status or negotiates service plan as needed. Provides ongoing education. May communicate with all health care providers to ensure appropriateness of care. Performs miscellaneous duties as assigned. Requirements: - A Registered Nurse with a current and unrestricted state license; or - Licensure at the independent level in a health-related field; or - A Minimum of three years experience in working with persons with disabilities. Additional Requirements: - Two or four-year degree or Master's degree in a health care or related field. - Must have experience with interviewing and communicating with individuals with ID and Autism and administering standard assessments - Excellent communication skills and computer experience. Additional Comments: This may be a home-based position that primarily will travel to cover a geographic area. As business needs and assessment volumes vary, additional travel outside of the primary geographic area may be required. Experience in human services and working with individuals who have disabilities is strongly preferred. Positions working on specific contracts may require valid driver’s license, first aid/CPR certification, and up to 95% local and overnight travel

Job 25211: Senior Business Analyst Our client seeks Senior Business Analyst for implementation phase of the Virginia Health Benefit Exchange (Exchange Project). The Exchange Project is to transition Virginia from a Federally Facilitated State Exchange to a State-Based Exchange on the Federal Platform (SBE-FP) meeting all transitional, legal, technological, and operational requirements by open enrollment on November 1, 2020. A project team of around 25 are performing the necessary transition activities within 16 defined work streams. Job responsibilities: Elicitation of requirements (business, technical, functional, non-functional) for client’s project(s). The BA will manage requirements throughout their lifecycle, working with project manager(s) to ensure that project activities and requirements are in alignment. Some analysis of legislation or other documentation will be necessary to identify some requirements.   Skills required: Requirements Elicitation Requirements Management Meeting facilitation and management   Experience and certifications: 5 Years of experience in working with large, high-profile projects PMP-BA certification preferred Bachelors degree in applicable discipline, or the equivalent is required. Experience working in a structured Project Management Office Experience in the entire project management lifecycle, from Initiation to Close-Out Experience working in Government, Health Care or Insurance preferred   Skills Requirements Elicitation Required 5 Years Requirements Management Required 5 Years Meeting facilitation and management Required 5 Years