Job 27524: Business Analyst The position will function as a Business Analyst on a development team and is responsible for working with the customer as well as the development team under the direction of a team lead to ensure the system functions as desired. These responsibilities include testing, requirements gathering, documentation, and customer support. Responsibilities Experience in working on a Scrum Team or similar Agile Development Team. Experience with Automated Testing practices and software, such as Selenium. Strong organization and writing skills. Willing to assist with training, developing user guides or other Business Analyst activities when necessary Experience creating user stories, tasks, and bugs in Azure DevOps Studio, or similar software. Strong organization and writing skills. Communicates clearly and works with users and client as necessary. Experience in working on a Scrum Team. Experience participating in Facilitated Workshops for requirements analysis. Experience testing or documenting requirements related to accessibility of a software application. Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Familiarity with testing accessibility standards (WCAG 2.1) preferred. Required Skills Experience with requirements gathering Required 4 Years Experience supporting software in a Production Environment and handling customer reported issues Required 4 Years Experience developing Business Requirements documentation Required 4 Years Experience conducting full system testing with overall functionality Required 4 Years Prior Commonwealth experience Desired     Experience in working on a Scrum Team or Agile environment Desired        

Job 27523: Project Manager Our client is looking for someone to help manage its software procurement approval process. This position will focus on facilitating and processing the software requests received by the delivery center from its agencies, ensuring that there is good communication with our customers throughout the process. The approval process is long and complex, and there is currently a backlog of requests. To succeed in this position, candidates will need to be organized and detail oriented, as well as possess excellent customer service skills. Responsibilities: Working directly with customers in our agencies to document and process software procurement requests. Gathering, preparing, and submitting information and documentation to the various approvers throughout the process. Meeting with a diverse group of stakeholders to help ensure timely processing and approval of software requests. Reviewing, interpreting, and providing input on software license agreements and other software-related contractual documents. Researching whether there is already current software in use in the commonwealth that would meet the documented business needs. Providing general guidance to our customers on the software procurement approval process and its underlying policies and processes. Overall tracking and managing of the backlog of requests. Facilitating any requests for additional information that may arise during the approval process. Serving as an overall point of contact and subject matter expert for both agency and delivery center staff for the software procurement approval process. Required Skills: Required: 2+ years full-time experience managing projects (does not need to be in an official capacity as a project manager). Required: 3+ years full-time experience dealing directly with customers. Required: Strong leadership and organizational skills.

Job 27522: Technical Architect Seeking an experienced Technical Architect with proven experience with Microsoft technologies such as C#, SQL, ASP.NET, MVC, .NET CORE, WEB API, LINQ, Blazor, Angular, Oracle, SQL Server and Entity Framework. The candidate will be involved in planning, analyzing, and defining high-level software strategies and solutions. This person should be able to define technical requirements, lead the creation of new processes, technical standards, and policy creation for the long-range plans for meeting IT and customer requirements. The person selected for this role should quickly gain a clear understanding of the business functional requirements and the IT strategic goals and have the ability to recommend standards, policies and procedures to meet the overall delivery center requirements. Responsibilities Participates/assist in new solution intake requests to help determine scope and technical direction of IT requests Participates in the design of applications and tech solutions. Influencing and leading organizational change that positively impacts the Scrum Team via technical recommendations. Participates in design code and test reviews as appropriate. Provides inputs to test planning. Guiding the team and organization to follow Scrum and other agile practices. Guiding and coaching the Development Team to become self-organized. Helping the Product Owner effectively manage the Product Backlog. Facilitating Scrum events as needed. Removing impediments to the progress of the Development Team. Working with other Scrum Masters to improve the practice and application of Scrum and other agile practices in the organization. Completes assigned tasks. Communicates accurate and useful status updates. Follows quality standards. Able to work in a team environment Design a SQL database, tables, views. Write database functions and stored procedures. Interprets and understands user requirements/design specifications. Coordinates the design and development of work estimates. Work in an Agile team environment. Must have strong communication skills; both written and spoken Required Years Development of Information Technology solutions - 10 years .Net core 3.1 or greater - 3 years ASP.Net MVC, ASP.Net Web API - 5 years Oracle - 5 years Microsoft SQL 2012 or newer - 5 years C#.Net - 8 years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, jQuery) Visual Studio 2017 or newer - 5+ Years Experienced with Azure DevOps Entity Framework and LINQ - 5+ years Scrum & Agile - 5 years CI/CD - 3 years Strong communication skills, both verbal and written

Job 27521: Senior .NET Developer Seeking an experienced Sr.NET Developer with proven experience in ASP.NET, MVC, .NET CORE, C#.Net, LINQ, Oracle and Entity Framework. Using current client development standards, this person should be able to create secure external facing web-based applications, internal infrastructure and required databases. The ability to build and consume web services to integrate with other systems is required. The candidate should be able to design and create database tables and structures, database views, functions, and stored procedures, while maintaining data quality and security. Responsibilities Develop enhancements or new features using C#, VB, ASP.NET MVC, .NET CORE, ADO.NET, AJAX, jQuery, JavaScript, XML, CSS3, HTML5 and Visual Studio 2017 or newer Design Oracle and SQL database, tables, views. Write database functions and stored procedures. Participates in structured code reviews / walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Work in an agile team environment. Manage and complete assigned tasks in Azure DevOps Strong communication skills; both written and spoken Required Years Development of Information Technology solutions 8+ ASP.NET CORE MVC - 5+ years C#.NET - 5+ Years Oracle - 5+ Years Microsoft SQL 2012 or newer - 5+ years ASP.NET 3.5 or greater with MVC - 5+ Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, jQuery) - 5+ Years Blazor - 1 year Angular - 2 years Visual Studio 2017 or newer Azure DevOps Entity Framework and LINQ - 5+ years Azure CI/CD - 2 years

Job 27520: Project Manager/Scrum Master Looking for an experienced and motivated project manager/scrum master. The selected candidate will serve as scrum master for a new application development team supporting the client. The teams initial project will focus on building an application to better enable permit activities in support of the Spotted Lanternfly quarantine order. As our delivery center is a hybrid project management environment, ideal candidates should have strong experience both running projects as a traditional project manager and serving as a scrum master on a Scrum team. Knowledge and experience in additional Agile frameworks is a plus. This position reports to the portfolio director for the delivery center. Responsibilities Developing and maintaining project control documents in accordance with enterprise project management methodologies and as needed by the project. Developing detailed project plans using project scheduling tools. Leading all project plan development activities, including identification of phases, activities, tasks, deliverables, milestones, dependencies, schedules and assignment of resources. Motivating project resources to complete assigned duties and tasks. Preparing formal reports on the status and health of the IT projects, including periodic status reports, management dashboards and project metrics. Monitoring project quality, schedule and budget and facilitate actions to mitigate risk and address issues that arise. Facilitating risk and issue management for IT projects by promoting transparency and communication for identified risks. Facilitating deliverable and project artifact approval processes for IT projects by tracking all deliverables and project artifacts that require approvals, communicating the need for approvals to the appropriate groups and individuals and tracking approval decisions and following up where need be to ensure approvals are achieved within established timeframes. Managing the project change control process for issues that impact the quality, schedule or budget of the project. Facilitating project meetings as needed, including scrum events such as retrospectives and reviews. Ensuring the upkeep and accuracy of the project in the commonwealths project portfolio management system (Daptiv) to include project status, health, and timekeeping data. Working closely with agency business relationship managers, executive staff, and delivery center management to ensure project success and provide project status. Using knowledge of Agile practices and frameworks (in particular Scrum and Kanban) to support and serve the agile teams in the delivery center. Serving as scrum master for agile development teams. Influencing and leading organizational change that positively impacts our agile teams. Providing and delivering project reports, presentations, and statuses to all levels of management with the delivery center and our customer agencies. Ensuring compliance with SDLC policies and procedures Directing, coordinating, and tracking the activities of delivery center staff associated with the project. Required Skills Required: 6+ years full-time experience as a project manager for large and complex information technology projects. Required: 2+ years full-time experience serving as a scrum master on a scrum team. Required: Strong oral and written communication skills. Demonstrated ability to effectively communicate at all levels of an organization, including executive staff. Required: Strong leadership skills with the ability to motivate others to complete tasks. Desired: PMP or scrum master certification. Desired: 2+ years of experience in utilizing agile project management methodologies.

Job 27519: Microsoft Developer/Architect Seeking an experienced Microsoft Developer/Architect with proven experience with Microsoft technologies such as C#, SQL, ASP.NET, MVC, .NET CORE, LINQ and Entity Framework. The candidate will be involved in planning, analyzing, and defining high-level software strategies and solutions. This person should be able to define technical requirements and long-range plans for meeting customer requirements. The person selected for this role should have a clear understanding of the business functional requirements and the ability to create functional designs to meet the requirements. Responsibilities Participates in design of application. Participates in design code and test reviews as appropriate. Provides inputs to test planning. Completes assigned tasks. Communicates accurate and useful status updates. Follows quality standards. Able to work in a team environment Design a SQL database, tables, views. Write database functions and stored procedures. Interprets and understands user requirements/design specifications. Coordinates the design and development of work estimates. Work in an Agile team environment. Must have strong communication skills; both written and spoken Required Development of Information Technology solutions Microsoft SQL 2012 or newer C#., ASP.NET 4.6 or greater, .NET CORE 3.1 or greater, MVC UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, jQuery) Visual Studio 2017 or newer - 5+ Years Experienced with Azure DevOps Entity Framework and LINQ - 5+ years

Job 27518: Business Analyst The position will function as a Business Analyst on a development team and is responsible for working with the customer as well as the development team under the direction of a team lead to ensure the system functions as desired. These responsibilities include testing, requirements gathering, documentation, and customer support. Responsibilities Experience in working on a Scrum Team or similar Agile Development Team. Experience with Automated Testing practices and software, such as Selenium. Strong organization and writing skills. Willing to assist with training, developing user guides or other Business Analyst activities when necessary Experience creating user stories, tasks, and bugs in Azure DevOps Studio, or similar software. Strong organization and writing skills. Communicates clearly and works with users and client as necessary. Experience in working on a Scrum Team. Experience participating in Facilitated Workshops for requirements analysis. Experience testing or documenting requirements related to accessibility of a software application. Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Familiarity with testing accessibility standards (WCAG 2.1) preferred. Required Skills Experience with requirements gathering Required 4 Years Experience supporting software in a Production Environment and handling customer reported issues Required 4 Years Experience developing Business Requirements documentation Required 4 Years Experience conducting full system testing with overall functionality Required 4 Years Prior Commonwealth experience Desired     Experience in working on a Scrum Team or Agile environment Desired        

Job 27517: .NET Developer Seeking an experienced .NET Developer with proven experience in SQL, C#, ASP.NET, MVC, .NET CORE, LINQ and Entity Framework. Using current client development standards, this person should be able to create secure external facing web-based applications, internal infrastructure and required databases. The ability to build and consume web services to integrate with other systems is required. The candidate should be able to design and create database tables and structures, database views, functions, and stored procedures, while maintaining data quality and security. Responsibilities Develop enhancements or new features using C#, VB, ASP.NET MVC, .NET CORE, ADO.NET, AJAX, jQuery, JavaScript, XML, CSS3, HTML5 and Visual Studio 2017 or newer Design a SQL database, tables, views. Write database functions and stored procedures. Participates in structured code reviews / walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Work in an agile team environment. Manage and complete assigned tasks in Azure DevOps Strong communication skills; both written and spoken Required Development of Information Technology solutions 5+ years Microsoft SQL 2012 or newer - 5+ years C#.NET - 5+ Years ASP.NET 3.5 or greater with MVC - 5+ Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, jQuery) - 5+ Years ASP.NET CORE MVC - 5+ years Visual Studio 2017 or newer Azure DevOps Entity Framework and LINQ - 5+ years

Job 27515: Network Engineer 802.1X and management applications like Cisco ISE Experience with Network management solutions (Infoblox, Solarwinds, and others) Experience with configuring, maintaining and troubleshooting Cisco network equipment, Spine and Leaf switches Experience with NetScaler or other Load Balancers Experience with Software Defined Networking applications like Cisco DNA Center Experience with managing a Cisco Wireless Controller based environment Knowledge/Skill Requirement: CCNA (in R/S, SP, Data Center or Security) or JNCIA are desired Preferred applicants will also have experience with VPN technologies, vulnerability assessment tools, event and log analysis solutions, configuration and change management and other network security systems and devices. Experience configuring and troubleshooting routing and switched infrastructure. • Experience with packet capture and analysis methodologies. Network components and concepts such as: Routers, switches, load balancers, firewalls and other L2-L3 networking and L4-L7 services components and technologies from a variety of vendors Experience in protocols such as BGP, OSPF, VLAN, VXLAN, IPsec, IP Subnetting and other network design topics 2+ years of customer facing experience Solid networking troubleshooting skills Working knowledge of various Operating System types Works well with teams as well as individually Working knowledge of load-balancing, firewalling, and micro-segmentation Automation scripting experience in Python, PowerShell, JavaScript or other

Job 27514: Senior Systems Engineer Responsibilities Translate client's security strategy and hyper converged architecture into a highly available and secure technical implementation in accordance with best practices Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions. Plans, installs, configure, monitors and tests hyper converged infrastructure directly or through coordination with other division/staff. Monitors and diagnoses problems related to the components of the hyper converged infrastructure. Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Ensures functional reliable core infrastructure systems for client that includes maintaining hardware and software at a stable level and meets the need of client. Ensures environmental integrity, monitors real time performance and isolates operational bottlenecks by analyzing and diagnosing problems from monitors, dumps and other available information. Ensures that all relevant client policies, directives, and procedures are followed and the HCI infrastructure complies with these requirements. Responsible for problem management escalation and resolution. Continuously support and collaborate with other teams and projects as needed Virtual Environment: Maintain client's VMware virtual server environments, vSAN and NSX.  Provide technical resources to install and troubleshoot the HCI environment.  Monitor performance and capacity to ensure ultimate response time and availability for all virtual systems. Reviews operation logs and event console activity to determine cause of network security-related events or to identify potential security-related events. Proactively protects the confidentiality, integrity and availability of information in the custody of or processed by the company by:  responding in a timely manner to a loss or misuse of network assets; participating in investigations of suspected network misuse or in compliance reviews as requested; communicating unresolved network security exposures, misuse, or noncompliance situations to management. Provides technical expertise to the Information Security Office and to client as a whole.  Administers security tools that control and monitor information security, including: updating security system configurations and designing computer system vulnerability and compliance reports to identify possible security holes. Researches, evaluates, designs, tests, recommends and plans implementation of new or improved network security software or devices:  analyzes new or enhanced software applications or tool implementations for implications to existing network security. Knowledge/Skill Requirement Solid understanding on migration paths from traditional datacenter to (hyper)converged/software defined datacenter Solid understanding of infrastructure silos such as servers, storage and networking with a strong emphasis on networking and security. Solid understanding of virtual computing, virtual networking and virtual storage, cloud security, identity and role based access management such as vSphere, vSan, NSX. Experience with one or more cloud computing platforms. Solid troubleshooting skills in converged and hyper converged infrastructure systems to resolve compute, storage, network and other infrastructure problems Experience in engineering and performing capacity management for (hyper) converged infrastructure solution such as Dell EMC – VxRail Strong communication skills; demonstrated ability to understand customer/user experience. Ability to effectively adapt to rapidly changing technology and apply it to business needs and to marry multiple tools together to solve problems. Ability to develop and deliver projects using (when appropriate) leading-edge technology Strong analytical and problem-solving background. Solid project management skills planning and monitoring projects, with ability to multitask and manage/co-manage multiple small to large projects in a cross-functional environment. Solid analytical and problem-solving skills. Ability to contribute to Network Operations efforts to establish and maintain a high level of customer trust and confidence in the team's knowledge of and concern for customers' business needs. Team-oriented interpersonal and communication skills; ability to communicate complex technical information in a concise and articulate manner. Ability to work with customers of varying levels of technical ability.

Job 27511: Software Developer / Tester 3 Looking for experienced software developers or testers to support development of Satellite Communications (SATCOM) Ground Station system and network management software, the SATCOM operators interface that enables mission planning and monitoring & control of SATCOM ground station equipment. This software interfaces with SATCOM receiver control equipment, networking equipment, and other external systems, including communication from high-side to low-side across a cross domain solution (CDS). Looking for high performers who are motivated by a challenge and can thrive in an intense environment. Drive, work ethic, problem-solving ability and determination are key attributes. College degree not required, but BS degree in STEM is preferred. Significant experience writing unit tests and/or integration tests required. Location is Orlando. Basic Qualifications Proficient in coding/debugging C# and JavaScript Proficient with Python Experience with web application test automation (Selenium preferred) Experience with Git or similar SCM Understands Multi-Threaded/Asynchronous Operations and web-based RESTful applications Experience performing in software development teams using Agile DevOps and CI/CD processes and tools Collaborates well with others Displays good written and verbal communication skills US Citizen with ability to obtain and maintain a DOD Secret Clearance. Preferred Qualifications Experience with Redux, Akka.NET, and Bootstrap 4 Experience with SQL (PostgresSQL back end) Experience with Atlassian tools (Jira, Bitbucket, Bamboo, Confluence)

Job 27510: Software Developer / Tester Looking for experienced software developers or testers to support development of Satellite Communications (SATCOM) Ground Station system and network management software, the SATCOM operators interface that enables mission planning and monitoring & control of SATCOM ground station equipment. This software interfaces with SATCOM receiver control equipment, networking equipment, and other external systems, including communication from high-side to low-side across a cross domain solution (CDS). Looking for high performers who are motivated by a challenge and can thrive in an intense environment. Drive, work ethic, problem-solving ability and determination are key attributes. College degree not required, but BS degree in STEM is preferred. Significant experience writing unit tests and/or integration tests required. Location is Orlando. Basic Qualifications Proficient in coding/debugging C# and JavaScript Proficient with Python Experience with web application test automation (Selenium preferred) Experience with Git or similar SCM Understands Multi-Threaded/Asynchronous Operations and web-based RESTful applications Experience performing in software development teams using Agile DevOps and CI/CD processes and tools Collaborates well with others Displays good written and verbal communication skills US Citizen with ability to obtain and maintain a DOD Secret Clearance. Preferred Qualifications Experience with Redux, Akka.NET, and Bootstrap 4 Experience with SQL (PostgresSQL back end) Experience with Atlassian tools (Jira, Bitbucket, Bamboo, Confluence)

Job 27509: Technical Project Manager Tech PM responsible for managing technical projects from design, testing, implementation, and follow up. Completing various project milestones, timelines, and plans across Clients Central Office and 14 facilities. Responsibilities Develop and refine project plan with scope, milestones, schedules, and resources for technical projects Track project progress and report project status to all stakeholders utilizing project management tools to facilitate planning and tracking (working exp with Agile methodology preferred) Manage and track changes to scope, priorities, schedules and resources Work closely with executive leadership and the clients to coordinate task schedule and resource allocation, resolve conflicts, and maintain full visibility of multiple projects Communicate effectively with all stakeholders for regular status reporting and on escalations Identify and mitigate any potential issue that may impact the deliverables Manage the progress of the projects ensuring an on schedule, on budget delivery. Effectively manage change. Ensure that the project team is tracking to commitments. Requires working closely with business owners and leadership team to oversee the effective configuration, implementation, deployment and use of licensed products. Qualifications This resource would need to be a PMP certified (REQUIRED) and VITA PMDP qualified (agency prefers they have this coming in but they can obtain within 2 weeks of starting- see below). It is important that they are skilled with scope and change management and working with client to stand up the appropriate network infrastructure to support clients enterprise wide application implementations including all 12 client facilities. Must also be familiar with utilizing project management skills and techniques to manage application implementations to complete on time and on budget. This includes working collaboratively with vendors for all stages of the project including planning and coordinating testing and training at all facilities. *Only if selected for the role they will need to have completed Part 1 of the VITA PMDP training (available through website). They will get a certificate after they attend the part 1 training through CCWA. Must be completed within 2 weeks of starting. The commonwealth Project Manager Development Program (PMDP) is supported by the PMDP application. The application is used to register as a project manager (PM) with the commonwealth, and to track qualifications and PM experience over time. Supervisors of PMs will use the application to authenticate candidate PM qualifications and experience. The PMDP program also maintains repositories of project management "best practices" and "lessons learned." Required Skills Strong foundation in project management principles, processes and methodology (Agile preferred) Required 10 Years Technical background, preferably in enterprise networking including IP addressing, routing, VPNs, Firewalls, etc. Required 10 Years Demonstrated ability to manage multiple concurrent projects with significant visibility to the client executive teams. Required 10 Years Demonstrated experience managing highly visible strategic and demanding customers. Required 10 Years Strong influential management experience. Required 10 Years Strong effective communication skills Required 10 Years 4-year degree in Business Administration, Computer Science or related field or equivalent (preferred) High Required 10 Years PMP certified Required       Willing to complete Part 1 of the VITA PMDP training (available through website) within 2 weeks of starting Required 

Job 27505: Unified Communications Engineer Unified Communications Engineer to provide administration services for CISCO VoIP system. Currently a Cisco shop and working on a cloud migration. So CCNP is preferred Responsibilities 40% Provide technical leadership for the voice communications technologies including VOIP, Voice Mail, CTI (computer telephony integration), IVR and ICD (intelligent call distribution) connections with user environments, daily VOIP and Voice Mail operations, carrier data/voice circuits, ICD, network capacity and performance while also handling all change requests and problem resolution. Develop and update technical documentation related to all Unified Communications systems. 25% Work with departments to design, develop, test, and deploy custom solutions while providing project management responsibility for any new VOIP implementations, including creating schedules, assigning tasks, managing outside vendors, and ensuring projects are completed on time and on budget with no negative impact on business operations. Keep management apprised of status with accurate and timely information. Work on multiple technical projects in a multi-platform environment. 25% Serve as secondary support for data network including routing, switching, and wireless. Install, configure, and maintain data network hardware, operating systems, and applications that reside on multi-platform systems. Perform all other duties associated with the administration of the data network as required to ensure service delivery. 5% Maintain inventory tracking, reporting, and quality assurance of Telecommunication Service Request (TSR), performance statistics, and billing support. 5% Participate as a team lead on disaster recovery tasks as it relates to the Unified Communications IT Disaster Recovery Plan and Continuity of Operations Plan (COOP). Perform tests of failover systems to ensure successful recovery of hardware and software. Monitor availability of all failover systems and components. Ensure data backups are operational and perform test restores of data on a scheduled basis. Perform other related duties as assigned by Deputy Chief Information Officer, Deputy CIO of IT Operations, and/or Lead Network Services Engineering in order to fulfill the org mission. Required Skills 40% Provide technical leadership for the voice communications technologies including VOIP, Voice Mail, CTI, IVR Required 5 Years 25% Work with departments to design, develop, test, and deploy custom solutions while providing project management for any new VOIP projects            Required 5 Years 5% Maintain inventory tracking, reporting, and quality assurance of Telecommunication Service Request (TSR), performance statistics, and billing Required 5 Years 5% Participate as a team lead on disaster recovery tasks as it relates to the Unified Communications IT Disaster Recovery Plan and Continuity of Opera Required 5 Years 25% Serve as secondary support for data network including routing, switching, and wireless. Install, configure, and maintain data network hardware, op Required 5 Years VOIP Certification Required      CCNP Desired

Job 27504: Help Desk Analyst I Analyst for the IT Help Desk are responsible for creating, updating, and resolving level I incidents, as well as service requests, all of which are created by employees, client, and various vendors and service providers that are crucial to Client’s Service Delivery. Analyst for the client IT Help Desk are further responsible for triaging and escalating high priority incidents to the applicable support team. local candidates strongly preferred candidate is expected to start in December, NO exceptions Responsibilities Logging into the call center telephone queue on a rotating basis, Monday-Saturday Using ManageEngine Service Desk Plus for incident and service request management Active Directory Account Management, including password changes, account unlocks, group membership Customer Queuing System, including account management and general troubleshooting RSA Token Management, including account management and general troubleshooting Customer Service Center, including client specific software, OS, and hardware general troubleshooting Customer Call Center, including client specific software, OS and hardware general troubleshooting Headquarters Support, including client specific software, OS, and hardware general troubleshooting Reviewing NetQoS live dashboards and reporting possible network degradations Triaging high priority incidents in preparation for escalation Escalating high priority incidents to the correct support groups Creating applicable support documentation for publishing to the knowledge base Minimum Qualification: High School degree or equivalent Demonstrate ability to communicate effectively orally and in writing Must be able to function independently and with little supervisory attention Demonstrate ability to apply logical skills while troubleshooting Working knowledge of Microsoft Office Suite Working knowledge of research and evaluation techniques Preferred Qualification: Currently participating in college level IT curriculum or similar Demonstrated ability to diagnose and resolve basic technical issues Proficient in the English language Excellent oral and written communication skills At least one year of experience in any call center role, technical help desk preferred. Required Skills High School degree or equivalent Required 12 Years Demonstrate ability to communicate effectively orally and in writing   Required 1 Years Must be able to function independently and with little supervisory attention  Required 1 Years Demonstrate ability to apply logical skills while troubleshooting Required 1 Years Working knowledge of Microsoft Office Suite Required 1 Years Working knowledge of research and evaluation techniques Required 1 Years Currently participating in college level IT curriculum or similar  Desired 1 Years Demonstrated ability to diagnose and resolve basic technical issues Desired   Proficient in the English language Desired          At least one year of experience in any call center role, technical help desk preferred. Desired

Job 27501: Data Analyst Data Analyst will be utilized to review and assess existing data sets within the agency and identify areas of improvement. The data analyst will work with the team and stakeholders to develop mitigating actions that will either validate the data and/or develop new analytic processes that will be able to obtain attestation of validity and reliability. The data analyst will be responsible for the analysis of data collection practices, report building, and quality assessments of data related to Settlement agreement. The data analyst will assist the business owners/Subject Matter Experts in building a sustainable structure for data analytics that will meet the standard of compliance for the Settlement Agreement. Responsibilities Acquire data from primary or secondary data sources and perform analysis to assess quality and meaning of data Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems Prepare final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. Removing corrupted data and fixing coding errors and related problems Documenting any existing and/or newly established data quality review processes Ability to facilitate meetings with varying levels of stakeholders Required Skills The ability to pay attention to detail when working with data in order to make accurate conclusions and predictions Required 7 Years Analyzes problems and determines root causes Required 7 Years Conducts and facilitates (and educates and trains on) analyses, issues identification, organizational risk assessment, and decision-making processes. Required 7 Years

Job 27500: Project Coordinator Seeks qualified the project coordinator position will provide project management and administrative support for the team. The project coordinator will be responsible for maintaining project schedule, developing and disseminating project communications, and creating supporting documentation. Can work remotely but must adhere to the team's work schedule (M - F) Responsibilities Plan and manage team goals, project schedules and new information Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails Provide detailed updates to project managers or other stakeholders Organize project logistics Communicate project changes, updates, and/or urgent impacts with stakeholders Preferred Skills Proficient with MS Office (PowerPoint, Word, & Excel) Proficient with project management tools Effective communication Required Skills Experience facilitating meetings and documenting and distributing meeting minutes Required 5 Years Experience using word processing programs and spreadsheets to create professional documentation Required      5 Years Experience with using and updating ticket tracking software (BugTrack, ServiceNow preferred)         Required 3 Years Excellent written and verbal communication skills Required 5 Years Experience in coordinating time sensitive projects Required 5 Years SharePoint Advanced User Desired 3 Years PMP certification   Highly desired 3 Years

Job 27499: Instructor Local Candidates Only (Within 50-60 Miles of Charles City Road Office) – Must be able to come into the office during urgent times. Description This person will be responsible for instructor led training (in person and virtual) for existing and new employees within the Customer Service Organization. This would include new hire training, existing employee training and development, creating reinforcement strategies, managing classroom activities, documenting participant performance, and all other administrative tasks related to the training experience. As a utility, we also have a responsibility to support customers during major storm event so there are occasions where call handling is required. Prior related experience. Knowledge of company organization and operations areas. Understanding of adult learning theory and instructional design. Full competency in skills related to specific job area. Excellent verbal and written communication skills. Good Problem solving skills. Good time management skills. Good personal computer skills. Ability to competently use all software applications critical to the target audience. Ability to present material in an understandable way to large and small groups. Ability to analyze and organize information and develop training programs and classes. Ability to operate and troubleshoot equipment used by the target audience. Ability to lead and coach. Ability to process information and questions quickly and develop answers. Skills Required Classroom/Instructional experience, minimum of 2 years - must be instruction of adults Able to teach/instruct virtually Ability to lead, coach, develop peers Excellent verbal and written communication skills Good time management and problem solving skills Excellent computer and troubleshooting skills Ability to collaborate/partner with internal stakeholders and external stakeholders Ability to communicate to various audiences (from individual contributor to different levels of leadership) Experience with the ADDIE model to develop training solutions Ability to quickly learn knowledge of company, organization and operational areas Flexibility to manage multiple priorities Top Nice to Have Skills Knowledge of the energy/utility business Call center experience Education Bachelor’s degree preferred Minimum 2 years’ experience in adult education/training

Job 27498: Senior Systems Analyst Local Candidates Only: Hybrid (3 days on 2 days off, then could change to 1 Week Onsite, 1 Week Offsite) Will be required to be on call for a week out of every 5-7 weeks. Responsibilities: Support daily operations of diverse application portfolio of IT / OT applications. Work on a team of IT professionals to support the full lifecycle delivery/implementation of multiple high-profile software projects across different platforms. Analyze and evaluate existing or developed company applications or systems and prepares documentation including detailed technical designs, system use cases, system flow charts, data models, screen mockups, and system interface descriptions outlining systems capabilities and processes. Conduct detailed data analysis and produces system data mapping deliverables. Define project tasks and estimate level of effort to achieve project deliverables and goals. Contribute to and works to meet project schedules by providing accurate estimates of effort required for systems analyst deliverables, by also providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management. Interact regularly with Business customers, Business Analysts, other Systems Analysts, Architects, Developers, IT Infrastructure teams, and Software vendors to meet project objectives. Conduct system design and business information flow studies. Develop technical specifications, system use cases, and wireframes. Manage defects and enhancement requests; including analysis, working with a developer, testing/validating results, and coordinating implementation. Create and execute detailed test scripts. Conduct unit, system, and integration testing Provide low level analysis and design for development and maintenance of supported applications. Provide root cause analysis of operational issues and application defects. Analyze new requirements and identify solution alternatives and define detailed system modifications. Convert conceptual designs into technical solutions. Perform other duties as requested or assigned. Translate business and user requirements into accurate system design requirements and technical specifications addressing all applications tiers and external system interfaces. Top Skills Needed: Linux - Basic Commands, how to interact with file systems, fluency with Linux command line Perl and Linux Shell Scripting SQL Skills WebLogic Administration SCADA is a big plus Qualifications: Experience with integration of vendor and custom applications in a large-scale corporate environment. Experience designing integration solutions to/from operational systems using relational databases, flat files or other methods. Experience with basic server administration for Windows Server and Red Hat Enterprise Linux Experience with Web & Application administration, including IIS, Apache, WebLogic, is a plus. Experience with a scripting language, such as Python, Perl, and bash, is desirable. Experience creating and executing SQL queries for Microsoft SQL Server and Oracle Database Experience contributing to and supporting a high-profile application (mission critical, 24x7). Experience supporting both major capital projects, as well as maintenance efforts. Achievement oriented and self-motivated (a go-getter). Able to work independently but also knows when to ask for assistance. Able to multitask and manage time across multiple projects. Ability to provide second and third level application support and troubleshooting. Experience working in high-security, highly compliant/regulatory environments is a plus. Proficient in development of technical documentation, detailed design analysis, code reviews/walkthroughs. Willing to join the on-call rotation and support critical applications after-hours and on weekends. Advanced adherence to formal testing techniques/methodology, consistently delivering quality work product/deliverables; adherence to formal Change Management Policies Knowledge of SCADA systems is a plus. Education: Bachelors preferred Discipline: Business, Computer Engineering, Computer Science, Information Systems, Mathematics, or related

Job 27496: NETWORK INFRASTRUCTURE PROJECT MANAGER Local Candidates Only: Will be Onsite One Week. Offsite the Next. Responsibilities Manage software implementation, integration, development or upgrade projects ranging from $100k to $1M, covering platforms such as web, cloud, mobile, GIS, financial systems, customer systems and SCADA. Projects may include outside vendors and PM manages those contracts. Mostly waterfall methodology, but frequently run projects as Agile, where appropriate. Individual PM will run 3-5 projects. Experienced managing projects in large corporate or enterprise environments. Proficient with Microsoft Project. MS Project Online and SAP experience are beneficial. Comfortable managing budgets and resource plans. Strong written and verbal communication skills. PMP preferred. Top Must Have Skills: Strong project leadership & ownership. Effective communicator. Robust working knowledge of PMI / PMBOK project management processes. Top Nice to Have Sills: Experience with SAP. Knowledge of earned value analysis. Experience with Scrum / Agile methodologies. Energy / utility, financial / banking, manufacturing.

Job 27495: Senior Data Analyst Responsibilities Build well-managed data reports, tools, and capabilities to enable self-service frameworks for data consumers Demonstrate ability to explore and quickly grasp new technologies to progress varied initiatives Design and develop metrics and dashboards for insights and data visualization Build and execute tools to monitor and report on data quality Use SQL & Python to mine complex, voluminous, and different varieties of data sources and platforms

Job 27494: Senior HR Specialist Seeking HR Specialist to provide payroll and benefit services to pipeline business. Looking for an experienced consultant who could be the point person to work with various clients (the plan administrator for 401(k) plan) for any issues that arise, many of which are unknown at this point. Someone to help manage questions and problems that arise during the transition. Top Skills Needed: SAP experience; 401(k) knowledge and experience; self-starter Ideally 10 years of experience dealing per. 5+ will work as well. Nice To Have Skills: SAP payroll experience Industry is less important than SAP and 401(k) experience Work Schedule: 8am-5pm Remote Policy: 3 days office/2 days home schedul

Job 27493: Duration: 1-year contract  Part-Time - 3 days a week. Up to 24 hours a week. This must be communicated with candidates beforehand. No Full-Time Opportunity. Local - No remote offered for this position (must be able to report to an office location). Work Schedule: Part-time - Three days a week preferably Tuesday thru Thursday (start time/end time is flexible between the following hours: 7 am - 3:30 pm, 7:30 am - 4 pm, 8 am - 430pm or 8:30 am to 5 pm) - must be able to work one of the provided shifts. The elected shift must be worked daily (for example employee chooses the 7:30 AM - 4 pm shift, must work this shift every three days for the contract period).   Description: This role will assist with tracking, monitoring, and payment of invoices for vendor-related costs. Other administrative tasks will be required such as updating and managing spreadsheets, accessing different databases, and completing simple transactions. This position is part-time only (up to 24 hours a week).   This role performs clerical and administrative duties that support specific workflow or phases within a business process. Performs routine and repetitive tasks to support the transaction of a part(s) of a business process. Follows established policy and procedures and detailed instructions in the performance of duties. Duties include: collecting, compiling, and analyzing information and data; providing information on inquiries, maintaining and preparing reports and charts, performing general alphabetic and numeric filing, sorting, and cross-referencing. Maintains and updates files, records, and logs according to established procedures. Ensures information and reports are complete and consistent with specific rules or procedures. Skills required: Understanding the operation of computerized and function-related equipment to record, store and retrieve information. Ability to manage multiple activities and resources. Good oral and written communication skills. Computer skills include using spreadsheets, word processing applications, and SAP. Top Skills Needed: Proficient use of Microsoft programs. SAP use/knowledge required. Good communication skills and professionalism. Top Nice to Have Skills: Understanding of payment processes, administrative background preferred. Soft Skills: The candidate will need to work well within a team setting. Ability to handle changing workload and collaborate with others. Education Required: High School diploma or equivalent

Job 27492: Associate Records & Information Analyst This position will provide extensive research into historical records. The position requires use of multiple record keeping interpretation including paperwork records. Candidate would be required to have knowledge and ability to read and interpret historical records, paper drawings and written notes. Responsibilities With direct supervision this role performs analytic duties that follow specific workflow or phases within a business process. Follows established policy and procedures and detailed instructions in the performance of duties. Duties include: compiling data from various sources and forms, utilizes computer systems and/or other related equipment to record, store and retrieve information, sorting and cross-referencing. Prepare required documentation capturing detailed requirements. Engage with business teams to gather specific requirements for selected processes. Ensures information and reports are complete and consistent with specific rules or procedures. Skills required: Operation of computerized and function-related equipment to record, store and retrieve information. Ability to manage multiple activities and resources. Ability to read and interpret written historical records and plans. Good oral and written communication skills. Basic personal computer skills including using spreadsheet and word processing applications and SAP. Top Skills Needed: Ability to read prints and plans. Proficient use of Microsoft programs. GIS, SAP and Powerplan knowledge. Efficient communication skills required. Nice To Have Skills: Organized, detailed and ability to handle changing workload. Candidate should have office experience (ideally 3-5 years). Education: Some college preferred. High school diploma required.

Job 27488: Data Analyst Responsibilities: Design, develop and maintenance of existing/new data ecosystem to enable faster insight generation across our analytical platforms Work collaboratively with appropriate Tech teams to build, develop and maintain data solutions Build and execute tools to monitor and report on data quality Develop data automation initiatives (reporting, monitoring) to support business needs or drive well managed practices Qualifications: Ideally 2-3 years working experience with SQL and with data in various forms (data warehouses/SQL, unstructured data environments etc..) At least 2 years working experience in data integration and pipeline development using PySpark, Python At least 1 year of experience working with Agile development methodologies Other: Strong technical and business problem solving skill Works substantially with little or no supervision to deliver key milestones. Databricks, Spark Java experience is a plus 2-3 years’ experience with Financial Services clients Prior Experience in Capital One (as a Data Analyst) in the last 18 months is a plus

Job 27487: Business Analyst / QA Automation Engineer Responsibilities The Business Analyst/QA Automation Engineer (BA) candidate will develop, manage and document system, application and data requirements. The successful candidate manages activities relating to the gathering of requirements and building automated testing scripts. The BA coordinates with quality assurance personnel to ensure necessary and sufficient test plans are implemented and assists in the execution of test plans within the change control processes. This role takes the lead in ensuring proper business and technical documentation is written in support of new or existing processes. Additional areas of responsibility include documentation of existing infrastructure, system analysis, creation of release notes, assurance of compliance to applicable regulations and maintenance of the document repository. Requires a fundamental understanding of servers, networking, and the development life cycle. The selected person must have strong communication skills to be effective in both technical and business requirement discussions. The ability to prioritize work effectively and address issues in a timely manner is essential. Required Skills Requirements gathering Required 3 Years SQL or TSQL Experience Desired 1 Years Technical writing Highly desired 1 Years Business analysis Required 2 Years Scum Master Certification Required 3 Years Other Candidates will be remote but will need to come to Clifton Forge to pick up laptop. This position will require office visit approximately every 2 months for in-person meetings

Job 27486:   Project Manager Responsibilities Management of IT projects from definition and planning through to completion ensuring deadlines are met and within established budget guidelines. Prepare project documents such as project charter, cost analysis, risk assessment, agency procurement request, project organizational structure, project close-out, and project plans. Responsible for updating and maintaining the overall project schedule, with input from other team members. Provide task leads with periodic status information, based upon the schedule, including schedule variances. Maintain risks and issues tracking log and generate periodic project performance metrics. Required Skills Certified Project Manager Professional (PMP) Required  5 Years Computer knowledge and efficiency, including Microsoft Office products, especially Microsoft Project        Required 5 Years Project Management Experience        Required 5 Years Experience with utilizing Planview Required 5 Years Strong written and verbal communication skills        Required 5 Years Exhibits strong leadership qualities Required 5 Years Ability to manage multiple projects simultaneously Required 5 Years Quickly develop familiarity with the scope and requirements of proposed project and the contract documents. Required 5 Years **MUST FOLLOW UNIVERSITY COVID policies and show proof of Vaccination (be fully vaccinated) if selected for the role.** Majority of work is ON SITE with up to 2 days remote.

Job 27485: Real Estate Specialist Responsibilities This role is responsible for the acquisition of Electric Transmission Rights-Of-Way (including rights for access, fiber, guy-wires, danger tree removal), fee purchases for new or expanded substation sites, and land leases for construction storage yards. Collaborates with Project Managers, Legal, title companies, appraisers, surveyors, permitting team, and environmental vendors regarding the acquisition of property. Provides real estate cost estimates for transmission line rebuilds and substation projects. Examines land titles to property and other court records to determine ownership interests. -Clears title to properties for Right-Of-Way and obtains deeds of release and certificates of satisfaction from lending institutions. Reviews appraisals, calculates land values, and determines residual damages caused by Transmission Rights-Of-Way. Oversees vendor workload and processes invoices. Makes fair offers with supporting facts and processes payments to property owners. Examines deeds, plats, and other land records from county or city Clerk's offices. Assists independent real estate appraisers in preparing testimony for condemnation cases. Testify in eminent domain court cases to explain company rights and determine just compensation for landowners. Handles landowner complaints and settles crop damage disputes. Responds to questions and concerns from landowners. Travels to site visits and public meetings as needed. Required Skills: Full knowledge of real estate concepts and applications of real estate business Basic knowledge of real estate law Basic knowledge of real estate values and ability to appraise property Ability to interpret survey plats, maps and technical drawings Ability to do research regarding property ownership at county courthouses and interpret title reports Excellent verbal and communication skills Ability to negotiate with difficult individuals Basic knowledge of computer applications (Word, Excel, Power Point etc.) Ability to manage large workloads and self-prioritize work tasks Ability to work with many groups as a team, manage outside venders and also work alone Experience in real acquisition 6 years directly related experience in title work and courthouse research. Note: a partial year of related work experience of 6 months or greater will be considered one year towards the qualifications. Basic knowledge and application of real estate, business, law, surveying, engineering, and drafting/interpreting contracts (deeds, easements, licenses, and leases). Preferred Skills: Virginia Notary Experience working with geographic information systems and mapping technologies Ability to interpret detailed engineering drawings Basic electrical knowledge Basic knowledge of land surveying and associated concepts Verbal and written communication, interpersonal, negotiating, research, personal computer, and applications. Abilities: organization, attention to detail, ability to manage others, evaluate real estate, and prioritize a busy workload. Paralegal certificate or similar legal training is helpful but not required. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O-3, plus appropriate equivalent combination of education and years of experience as outlined above. Education Requirements - Associate's degree. Other Local Candidates Only: Currently working from office Tuesday- Thursday. Remote - Monday and Friday.

Job 27484: Asset Management Analyst Provide technical and analytical support for the day-to-day operations within IT Asset management area including software and hardware life-cycle for faculty and staff  Coordinate the transfer of IT assets between business units with 5 to 7 business days. Generate, distribute, & review weekly IT asset management reports. Complete ITSM tickets within 7 - 10 business days. Monitor the ITSM IT Asset Management queue on a daily basis. Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured. Correctly Managing ITAM Queue Assist With Asset IMAC and PC Refresh process Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations. Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment. Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis. Required Skills Must demonstrate excellent communication, interpersonal and organizational skills and be adept at tactfully managing a wide array of customers Required 5 Years Strong analytical thinking and problem-solving abilities required. Required 5 Years Ability to provide high level of customer service and reduce technical information to simple language. Required 5 Years Ability to clearly document issues so that they may be easily interpreted by other staff members. Required 5 Years Skilled in the installation, repair and troubleshooting of microcomputers with Windows 10 series; knowledge of Windows 7 and 8. Required 5 Years Knowledge of Apple iPads; working knowledge of industry ITSM Tools a plus.  Required 5 Years Experience in a higher educational environment preferred. Required 5 Years MUST FOLLOW UNIVERSITY COVID policies and show proof of Vaccination (be fully vaccinated) if selected for the role.

Job 27483: Description: Local Candidates Only: This position is not eligible for remote work. The company takes all safety precautions with Covid (masks to be worn at all times, distance while around others, no shared common spaces). If an employee contracts the virus, they will need to quarantine prior to returning to work. Work Schedule: Monday thru Friday (start time/end time is flexible between the following hours: 7 am-330pm, 730am-4pm, 8 am-430pm or 830am to 5 pm) - must be able to work one of the provided shifts. The elected shift must be worked daily (for example employee chooses the 730-4 pm shift, must work this shift Monday thru Friday for the contract period). Top Skills Needed: Must have Microsoft experience (outlook, excel, word). Must be able to follow detailed instructions. Must have a basic understanding of printing/scanning systems. Top Nice To Have Skills: SAP knowledge would be a plus. Education Requirement: High School Diploma or Equivalent Brief Role Description: This role performs entry-level clerical and administrative duties that support specific workflow or phases within a business process. Performs routine and repetitive tasks to support the transaction of a part(s) of a business process. Follows established policy and procedures and detailed instructions in the performance of duties. Duties include: posting data, maintaining and preparing simple reports and charts, performing general alphabetic and numeric filing, sorting, and cross-referencing. Maintains and updates files, records, and logs according to established procedures. Ensures information and reports are complete and consistent with specific rules or procedures. Skills required: basic understanding of the operation of computerized and function-related equipment to record, store and retrieve information. Ability to manage multiple activities and resources. Good oral and written communication skills. Basic personal computer skills including using spreadsheet and word processing applications and SAP. *Note - basic SAP training will be provided