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IT Project Manager

Richmond, VA
Contract
Job 26834: IT Project Manager APPLICATION / SOFTWARE PROJECT MANAGER (Not telecom) Job Duties: Manage software implementation, integration, development or upgrade projects ranging from $100k to $1M, covering platforms such as web, cloud, mobile, GIS, financial systems, customer systems and SCADA. Projects may include outside vendors and PM manages those contracts. Mostly waterfall methodology, but frequently run projects as Agile, where appropriate. Individual PM will run 3-5 projects.   Qualifications Needed: Experienced managing projects in large corporate or enterprise environments. Proficient with Microsoft Project. MS Project Online and SAP experience are beneficial. - Comfortable managing budgets and resource plans. - Strong written and verbal communication skills. PMP preferred. Customer Information Systems, SAP Experience is a plus   Must Have Skills: Strong project leadership & ownership. Effective communicator. Robust working knowledge of PMI / PMBOK project management processes.   Nice To Haves: Experience with SAP. Knowledge of earned value analysis. Experience with Scrum / Agile methodologies.   Ideal Candidate Background: Energy / utility, financial / banking, manufacturing.

Network Engineer

Richmond, VA
Contract
Job 26833: Network Engineer IMPORTANT TO NOTE: Our client does not have a FTE opening right now but requested that anyone submitted be interested and eligible for hire AFTER 6 months. Salary conversion will be based on performance and state salary levels for similar roles. To be discussed after performance as contractor has been assessed.   Our client is seeking an experienced server engineer to assist in the daily management of the agency managed Windows and Linux based server, application and client resources.   Responsibilities: Management of day-to-day server and client operations. Experience installing, configuring and supporting Windows 10, Windows Server 2012, 2019 and associated software in both physical and VM environments Expertise in Cisco and/or Avaya Wireless LAN technologies Linux administration experience AWS configuration and administration experience Experience with R-Studio Enterprise Previous experiencing supporting Active Directory, DNS, DHCP, group policy and RAS. Support of server based antivirus and network monitoring systems Experience in a laboratory and/or building automation environment Ability to troubleshoot connectivity issues from client software/device through to ISP Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other tools. Strong presence, professional image, and ability to deal confidently with technical matters. Excellent verbal and written communications skills. Ability to work flexible hours, with occasional work outside of regular hours. Highly motivated, self-sufficient and able to work well independently. Industry related certifications are a bonus   Required/Desired Skills: Experience installing, configuring and supporting Windows 10, Windows Server 2012, 2019 and associated software in both physical and VM environments Required 5 Years Previous experiencing supporting Active Directory, DNS, DHCP, GPO and RAS. Required 5 Years Experience with AWS administration and configuration Required 3 Years Experience with MS Office - MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other tools Required 5 Years Ability to troubleshoot connectivity issues from client software/device through to ISP Required 5 Years Strong presence, professional image, and ability to deal confidently with technical matters. Required Ability to work flexible hours, with occasional work outside of regular hours Required Excellent verbal and written communications skills Required Experience in a laboratory environment Highly desired 2 Years Experience with R-Studio Highly desired 2 Years Experience with Linux OS administration Highly desired 2 Years Switch/Firewall/Router configuration experience Nice to have 1 Years Bachelors degree in engineering, computer science, management information systems, or equivalent combination of education and experience Nice to have

Help Desk Coordinator

Richmond, VA
Contract
Job 26830: Help Desk Specialist   Our client is seeking candidates to fill an important role as an IT Help Desk professional. They are seeking someone with prior and relevant experience providing phone-based support.   This position is 100% phone support.   Working knowledge, or experience in the following areas is required: Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools, and Experience working with ticketing systems. ServiceNow ticketing system experience is preferred. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.   Additional experience and qualities desired include: Personable and approachable, Excellent communication skills, strong typing, writing and reading skills, active listening skills, experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal. Ability to identify and solve problems quickly/escalate issues efficiently. Familiarity with knowledge process for creating procedural articles is desirable. Ability to multitask while client is on the phone by researching knowledge and documenting tickets, Demonstrated competency in logical and analytical thinking. Experience in the adaptation and application of rapidly changing technology to business needs, Proficient at exercising self-discipline and mindfulness in open call center environment. Experience working in contact center environment where the importance of adhering to scheduled breaks is measured, Experience working and performing well in environment where individual performance metrics and scores are measured monthly. Ability to work any 8 hour shift within 6AM-6PM EST time span as needed. Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.   Top Skills 1) Recent and Relevant Help Desk Experience 2) Great Customer Service Skills, Strong analytical, troubleshooting and typing skills 3) At least 1 yr of IT Phone Support experience This level is staffed by individuals who have help desk & call center experience delivering excellent customer service.

Operations Analyst

Richmond, VA
Contract
Job 26829: Operations Analyst   High Level Project Overview: Gathers and analyzes various computer data to determine location and cause of power outages. Efficiently dispatch first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Schedule and manage other non-emergency customer requested work in a timely and cost-effective manner to ensure superior customer service. Provide accurate and timely information to customers. Resolve customer complaints and prepare correspondences to accurately process customer requests. Should be able to read a schematic and understand mapping. Work Hours: This position is required to work 8, 10 or 12 hours shifts on a rotating basis. Evenings, midnights and weekends required. Storm restoration and OT required. COVID Remote Policy: All team members are required to work inside an office building during their shift. Worker must comply with client’s COVID 19 protocols.   Interview Process Overview (High level): Preferred interview would be an in-person 3-4-person panel interview in which we will ask 6-8 questions about work experience and request examples of situations from personal experience. If candidate has not been vaccinated, we can change the interview to a virtual meeting.   Additional Good To Know Info: This is a high stress, professional work environment with a rotating schedule. Candidate should be able to multitask, adapt to changing conditions, and accept constructive coaching. Are there any specific companies/industries youd like to see in the candidates experience? Food Service industries, 911 Centers, Customer Service.   What is the preferred candidate location (local, non-local, remote?) and is there flexibility? Norfolk, VA. At this time there is not a remote work location. All candidates must be local - Fully Onsite   Top 3 Required Skills Professional Communication Computer Skills/Technology Customer Facing/Team Environment

County Readiness Liaison

Research Triangle Park, NC
Contract
Job 26828: County Readiness Liaison NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. Our client seeks contract resources to provide support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Medicaid programs and knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedural concerns impacting or related to Medicaid Programs. ** Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the states protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.**   Required/Desired Skills: Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Medicaid programs. Required 3 Years Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Desired 3 Years Ability to think analytically and engage in active problem-solving. Required 3 Years Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years

Business Process Analyst

Surry, VA
Contract
Job 26827: Business Process Analyst   Our client is seeking an individual who will be responsible for coordinating the distribution and tracking of various engineering & technical documents from our contracted engineering companies and equipment suppliers to the relevant internal stakeholders (both at the site and corporate office levels). The successful candidate will also be responsible for tracking the progress of the document review process as well as reporting out during team meetings as to the status of the reviews. This will ensure that the Project Managers and assigned schedulers will be able to be fully aware of the status of the many moving parts of our complex projects. The successful candidate is required to be a strong communicator as well as possess strong organizational skills which will allow them to efficiently track multiple documents over multiple projects all working in parallel. It is desired, but not required, for the candidate to have experience with technical engineering documents (drawings, calculations, specifications, etc). It is also desired, but not required, that the candidate is capable of creating and using an electronic tracking database which can be used by various team members as necessary to determine document review status at any given time. The successful candidate shall be capable of interfacing with various departments and organizations within the family. It is desired for the individual to be an effective team player but also being fully capable of working independently with minimal oversight. What are the top three must have skill sets (technical/functional) which are required? Strong communication skills Strong organizational skills Motivated / self-driven   What are the top three nice to have skill sets? Knowledge of technical documents (engineering drawings, calculations, specifications, etc) Ability to create / use a Microsoft Access database (or similar) to track deliverables Knowledge of project schedules (ability to understand and provide updates as needed)   What soft skill requirements do you have (team fit and personality requirements)? Effective in a team environment but capable of working independently to accomplish tasks Ability to and willingness to interface with various groups within the organization   What education and certifications/licensures are required? No specific education requirements needed for this position   Are there any specific companies/industries you’d like to see in the candidates’ experience? Power generation / similar utilities Experience with major construction projects   What is the preferred candidate location (local, non-local, remote?) and is there flexibility? Preferred to have candidate onsite at Surry Power Station (Surry, VA). Candidates must be eligible to work onsite and preferred to already be local.

System Analyst

Richmond, VA
Contract
Job 26826: Systems Analyst Our client is seeking a Functional Analyst to work with both internal staff and external clients to optimize processes and improve quality for the design, development and maintenance of VDOT technical assets. It is critical for a functional analyst to understand the operational systems of a client, and what the client requires as changes to their existing systems. The systems analyst must translate those requirements into technical specifications to be used by internal staff to develop the system modifications; diagrams must also be prepared explaining the modifications so that both technical staff and executive management can understand what must be done. The functional analyst must propose alternative solutions that balance cost and benefit, and adequately test the possibilities for business and technical compatibility. Responsibilities to include: Understand the operational systems of a client in order to discover and document required modifications to improve both business and technical processing. Drive to detailed requirements and translate them into technical design specifications to be used by internal staff to develop the system modifications. Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical or blended approach for resolution Diagram proposed modifications using architecture and data flow diagrams, so that both technical staff and executive management can understand what must be done. Propose alternative solutions that balance cost and benefit, and adequately test a solutions feasibility for business and technical compatibility. Document current state processes where documentation is missing or out of date. Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to facilitate, coordinate, formulate, detail and test potential and implemented solutions. Ensure documentation of requirements and uses cases are completed. Facilitate requirements and design sessions for assigned projects. Participate with the Quality Analyst and Tester in defining test objectives, and designing test plans and test cases for assigned deliveries. Assist in the design of reusable regression tests on existing applications. Report to management on status of work for milestones and deliverables. Provide analysis for opportunities to define and measure progress with metrics present findings to project team and management for adoption and implementation. Provide analysis and documentation for continuous improvement and drive to excellence within the Functional Analyst, QA and Testing team. Must be proficient in business process management concepts on BPM tools. Strong experience in creating business process models. Other tasks as assigned.   Required/Desired Skills: Proven ability to cull customer requirements and prioritize them into key requirements Required 10 Years Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases Required 10 Years experience delivering business and systems analysis artifacts. Required 10 Years Experience with large, multi-module systems Required 10 Years

Business Analyst/Trainer

Richmond, VA
Contract
Job 26825: Business Analyst/Trainer   Our client is seeking experienced Business Analysts to independently perform outreach and training on the Provider Services Solution (PRSS). Potential candidates should have prior experience performing outreach, training and project coordination. Experience working as a project lead for complex projects in a team environment to support healthcare related initiatives in commercial or government positions. Experience with translating technical requirements into training and outreach activities, and delivering project status reports is essential. Knowledge of Virginia Medicaid business rules and practices is a plus. This role is remote currently but, once offices safely reopen, they may be requested to come to the office on a weekly flex schedule (to be discussed with mgr once selected). They will need to agree to this arrangement. The client is implementing a new Medicaid modular system. This system will replace the current legacy MMIS systems. One of the main components of the modular system is the Provider Services Solution (PRSS). The Goal: to hire business analysts to learn PRSS and train providers on the PRSS functions. The analyst will also be responsible for provider outreach and operate in a provider relations role. The business analyst should have knowledge of healthcare operations to perform these functions. The business analysts will be required to learn the new system to assist with provider outreach, training, and relations. Knowledge of the legacy provider system would be helpful in performing these activities. The ideal candidate will have a combination of BA w/Training exp + knowledge of healthcare operations Qualifications Experience working with various external stakeholders and performing outreach activities for data collection and coordination Demonstrated experience facilitating and delivering training through a variety of methodologies including instructor lead and e learning Demonstrated on-the-job experience gathering, compiling, evaluating, and interpreting complex information, as well as clearly presenting this information to stakeholders. Experience working with various external stakeholders Demonstrated ability to multi-task and work independently; self-starter. Experience serving as project lead for complex projects. Develops and/or contributes to unit reports including but not limited to: project status, training participation Ability to capture key elements in brainstorming sessions, generate group member direction, and lead group to define and achieve goals Ability to deal with ambiguity and frequent change. Experience working independently, effectively managing multiple tasks and directional changes Interpersonal skills, communication, facilitation and presentation (written and oral) skills The MES training contractor will utilize videos, Computer Based Training (CBT) and Virtual-Instructor Led Training (VILT)) through a variety of methodologies. This client’s projects are typically waterfall, but occasionally they use a hybrid of agile and waterfall methodologies.   Required/Desired Skills: Experience facilitating and delivering training through a variety of methodologies including instructor lead and e-learning. Required 3 Years Experience working with various external stakeholders and performing outreach activities for data collection and coordination. Required 3 Years Experience leading and capturing key elements in brainstorming sessions, generating group member direction, and defining and achieving goals. Required 3 Years Experience gathering, compiling, evaluating, and interpreting complex information, as well as clearly presenting this information to stakeholders. Required 3 Years Experience preparing and documenting reports including but not limited to: project status, training participation. Required 3 Years Experience supporting healthcare related initiatives in commercial or government positions. Required 3 Years Exp with Virtual Instructor-Led Training (VILT) Required 3 Years Exp with Computer-Based Training (CBT) Required 3 Years

Lead Software Engineer

Innsbrook, VA
Contract
Job 26824: Lead Software Engineer   Responsibilities: Works with to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components. Functions as primary practitioner coach on the team to grow the capabilities of other engineers on the team. Integrates systems to databases and other applications using middleware such as SnapLogic, REST based services, etc. Understands the relationship between applications and infrastructure. Acts as a leader in the developer community within Magellan and performs demo, knowledge sharing sessions. Writes technical blogs and be active in Open Source Community. Agile, DevOPS and Cloud: Acts as expert for automated testing strategies, including TDD and ATDD. Works on Agile software development projects. Understands advanced concepts of Containers, Micro-Services, Continuous Integration. Develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Identifies track key metrics produced by the application. Performs load and performance testing on the applications and have advanced troubleshooting ability to tune the application to scale.   Qualifications: 5+ years related experience including a minimum of 2+ years designing, building and deploying software in IT. Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills.   Top 3 Must-Haves (Hard Skills) Informatica experience PL/SQL experience   Nice-to-Haves (Hard Skills) AWS SnapLogic   WORK EXPERIENCE: IT 8-10 years Software Deployment 2+ years   EDUCATION: Bachelors: Computer and Information Science (Preferred)

Customer Care Associate I

San Diego, CA
Contract
Job 26823: JOB DESCRIPTION: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seeks and participates in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in job duties and schedules to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE: Customer Service   EDUCATION: High School Diploma or GED (Required)  Associates (Preferred) Bachelors (Preferred

Associate Business Process Analyst

Salt Lake City, UT
Contract
Job 26822: Business Process Analyst Responsibilities: Performs assignments designed to develop work knowledge, skills and abilities requiring application of policies, procedures, techniques and other criteria in carrying out all aspects of the job. Performs routine work assignments but over time will demonstrate the ability to perform more difficult work assignments. Works under established policies and procedures to meet set schedules and system or program requirements continues to develop the knowledge, skills and abilities to reach a higher level of proficiency and work complexity. Local Candidates Only: This position is required to work in the office. Monday-Friday unless they want to work 4-10 and then will be off on Friday. Top Skills Needed: - Proficiency in Excel - Solid Communication Skills Education Required: Associates Degree minimum

Business Analyst

Harrisburg, PA
Contract
Job 26821: Business Analyst This role provides administrative support to the client’s Business Relationship Managers (BRMs) to support the information technology (IT) COVID and ELC-funded projects within their Business Relationship Management Office and Solutions Management Division. This position will coordinate with staff to assist with monitoring and managing the COVID portfolio of IT projects and associated federal grants.   Responsibilities: Assists with tracking grant workplans to ensure updates are made timely by the responsible IT staff. Develops and maintains documentation to track and report on IT services and equipment of ELC-funded projects to ensure appropriate use of funds and status of available funds. Assists with reconciliation of planned and actual budgets. Ability to work as part of a team to improve tracking of project funding across multiple state and federal funding streams; and, to streamline workflows to achieve greater efficiency. Collaboration with financial or administrative staff for vaccine-related funding streams is also necessary.   Description of Duties: Monitors the COVID portfolio of IT projects and associated federal grants. Reviews federal grant requirements to ensure funding and proposed IT activities are consistent with federal requirements and DOH initiatives. Tracks grant workplans to ensure updates are made timely by responsible IT staff. Develops and maintains documentation to track and report on IT services and equipment. Uses ServiceNow to enter and monitor requests for purchases of IT services and equipment. Assists with annual budgeting process for COVID related initiatives. Assists with reconciliation of planned and actual budgets. Tracks project funding across multiple state and federal funding streams. Develops and implements workflows to achieve greater efficiency. General administrative activities. Assist in coordinating purchasing approvals and tracking with Dept. of Health Program Managers and/or fiscal staff. Provides financial and budgetary planning support for the Delivery Centers IT DOH projects. Monitors actual spending, ensuring that obligations being incurred are consistent with objectives and actual and projected costs are within approved funding levels. Uses SAP to track and report on IT spending. Prepares project-level financial reporting comparing projected resources to actual usage, and analysis (including trend analysis) including a proactive identification of when cost thresholds, time extensions or other circumstances would require grant budgeting changes. This work includes consultation and coordination with the Comptrollers Office, Budget and other administrative offices as needed to ensure processing appropriately coded commitment documents. Monitoring financial activities for alignment of expenses to the appropriate funding programs. Federal regulations require the state to maintain records that restrict spending to equipment, personnel and/or contractors approved for use on a project. Prepares correspondence for signature by the Business Relationship Manager, the Director of Business Relationship Management and/or others on matters dealing with budget or fiscal-related issues and/or Federal funds. Utilizes SAP for funds management balance reporting, expenditure reporting, and funds commitment activities. Serves as a subject matter expert/spokesperson on various initiatives, committees, and/or workgroups. Serves as a delegate (as needed) for the Business Relationship Manager in overseeing activities and coordinating action/responses to urgent matters. Performs other duties as needed.   Decision Making: Work involves data collection, research, analysis and preparing a formal recommendation and/or response. Researching and resolving routine financial/budgetary issues. Decisions of significant financial, budgetary, or procedural impact will be referred to the Business Relationship Manager, IT Financial Manager or Director of Business Relationship Management, as appropriate, with recommendation(s). TRAVEL - Is not required for this position Contractor Skills and Experience Requirements 1. Skills and experience in applying budget and accounting procedures. 2. Experience in preparing and interpreting financial reports and statements. 3. Experience in managing financial and budgeting information. 4. Preparation of correspondence and reports. 5. Speaks and writes effectively 6. Uses various office equipment (PC, fax, copier, printer, etc.) 7. Proficiency in Microsoft Office Suite of applications. 8. Excellent organizational skills. 9. Experience with government grant funding preferred. 10. Experience with SAP is highly desirable   Required/Desired Skills: Experience in applying budget and accounting practices and procedures. Required 5 Years Experience in preparing and interpreting financial reports and statements Required 5 Years Experience in managing financial and budgeting information Required 5 Years Experience in report creation Required 5 Years Proficiency in Microsoft Office Suite of applications Required 5 Years 4 year college degree or equivalent. Highly desired Experience with government grant funding Highly desired Experience with SAP Highly desired

Business Analyst

Harrisburg, PA
Contract
Job 26820: Business Analyst   The position will function as a Business Analyst and Production Support Specialist on an existing development team and is responsible for working with the customer as well as the development team under the direction of a team lead to ensure the system functions as desired. These responsibilities include testing, requirements gathering, documentation, and customer support. Responsibilities: Communicates clearly and works with users and client as necessary, including customer issues. Attention to detail and strong organization skills. Communicates clearly and works with software developers to provide feedback on system testing items and reported customer issues. Ability to learn quickly and work in a fast-paced environment. Experience with Automated Testing practices and software, such as Selenium. Experience creating user stories, tasks, and bugs in Azure DevOps Studio, or similar software. Experience writing and executing test cases for both System Testing and Regression Testing phases of a project. Experience in working on a Scrum Team or similar Agile Development Team. Ability to work within a large team and follow established processes. Experience developing mock-ups or wireframes to assist the stakeholders with visualization of the product being built or modified using Microsoft Office tools, primarily Microsoft PowerPoint. Experience participating in Facilitated Workshops for requirements analysis and documenting requirements. Assist with training, developing user guides or other Business Analyst activities as needed. Familiarity with testing accessibility standards (WCAG 2.1) preferred.   Required/Desired Skills: Experience supporting software in a Production Environment and handling customer reported issues Required 4 Years Experience developing Business Requirements documentation Required 4 Years Experience conducting full system testing with overall functionality Required 4 Years Prior Commonwealth experience Desired Experience in working on a Scrum Team or Agile environment Desired

Office 365/Exchange Engineer

Richmond, VA
Contract
Job 26819: Office 365 Exchange Engineer Onsite Role: Can work 3 days onsite each week or 5 days one week in office, then 5 days at home the next week. Will need to be local to Richmond, VA or Cayce, SC If willing to relocate, must state on Resume. Also must state which location they are interested in on the resume. The Office 365 Exchange Engineer / Admin in this contract opening in Richmond VA or Cayce SC is responsible for day-to-day administration and management of the centralized Microsoft Exchange 2016 system and Office365/Exchange Online administration in a hybrid environment.   This includes related components for anti-spam/anti-virus, archiving, mobile device support, and bulk e-mail systems utilizing technologies to ensure efficient mail flow and delivery to internal and external organizations. Responsibilities: Provides technical guidance and as required assistance to service stakeholders. On-call during non-business hours. Resource will be required to perform certain work duties outside normal business hours from home or at the office.   Qualifications: Extensive knowledge of Exchange in a hybrid environment. In-depth knowledge of all Microsoft 365 applications: SharePoint, MS Teams, OneDrive, etc. In-depth knowledge of PowerShell scripting and scripting automation. Knowledge of Exchange 2010/2013/2016, Office 365/Exchange Online, and supporting services. Experience with collaboration services utilizing MS Teams and Cisco Webex and other related based service offerings. Administration of email encryption services and technologies. Knowledge in PowerShell; create and maintain scripts/ application code utilizing PowerShell or appropriate coding language for administration and operation of email related services. Resource should be proficient in troubleshooting Exchange and scripting with PowerShell. Create and document policies and procedures, system drawings and develop end-user training documents. Excellent organizational and project management skills   Education, Work Experience, Certification and/or Licensure: Bachelor's Degree in Computer Science, Information Systems or similar degree. Equivalent experience may be substituted in place of degree. Minimum of 5 years of experience with MS Exchange Online.   Preferred Knowledge, Skills and Abilities: Windows Server 2012, Windows Server 2019 MS Exchange 2016, MS Exchange 2019 Outlook Client

Design Draftsman

Richmond, VA
Contract
Job 26818: AutoCAD Draft Designer No remote working. If not fully vaccinated for Covid, then need to wear a mask while working in the office and provide social distancing. Work Hours: Work 40 hours per week at 8 hours per day. Candidate to coordinate daily working hours with the Drafting Supervisor.   The Drafting Group is responsible for producing drawings and data that clearly depict the physical transmission and distribution substation infrastructure, as well as the engineering parameters that support their design. This is a support role that operates under limited supervision. This position will use AutoCAD to develop structural and electrical drawings needed to build electric substations.   RESPONSIBILITIES Our client is currently seeking a Contract Drafting Technician for the Substation Engineering Department (Transmission Operations Center - Cayce, SC). The Substation Engineering Department is comprised of engineers, technicians, and drafting personnel engaged in the engineering and design of electric substations This position produces drawings and data that clearly and accurately depict the physical transmission and distribution substation infrastructure, as well as the engineering parameters that support their design. This position is responsible for providing drafting services that support engineering and design requirements. Drafting services include preparation of detailed system, equipment or component drawings; as-built drawings; electronic drawing and document control; and drawing revisions. This position requires use of manual and electronic drafting tools. Drafting personnel must be proficient with a computer and associated software, such as AUTOCAD, Windows, and electronic drawing management systems such as ADEPT. QUALIFICATIONS The contractor will have demonstrated proficiency with a computer and associated drafting software, such as Windows and AutoCAD, as well as the use of electronic drafting tools. The contractor must also be able to collaborate with varied disciplines both internally and externally as well as operate within the company's team environment. This requires working closely with designers and other draftspersons to produce engineering drawings. The ability to produce drawings from designer notes and sketches is required. Qualified candidates must have a minimum of an Associate degree in a technical field with an emphasis on computer aided design applications such as AutoCAD. Must have a certificate in AutoCAD. Experience with AutoCAD 2020 or above and electrical engineering/technician background is a plus. AutoCAD drafting experience is required. Candidate must live within a reasonable daily commuting distance to the client’s South Carolina Transmission Operation Center in Cayce, SC. Top Must Have Skills: Must have a certificate in AutoCAD. Must have a minimum of an Associate degree in a technical field with an emphasis on computer aided design applications such as AutoCAD AutoCAD drafting experience is required   Top Nice to Have Skills: Experience with AutoCAD 2020 The ability to produce drawings from designer notes and sketches. Electrical engineering/technician background   Soft Skills Needed: The contractor will have demonstrated proficiency with a computer and associated drafting software, such as Windows and AutoCAD, as well as the use of electronic drafting tools. The contractor must also be able to collaborate with varied disciplines both internally and externally as well as operate within the company's team environment. This requires working closely with designers and other draftspersons to produce engineering drawings.   Education and certifications/licensures required: Must have a certificate in AutoCAD. Must have a minimum of an Associate degree in a technical field with an emphasis on computer aided design applications such as AutoCAD   Ideal Candidate Background: Electrical engineering/technician background with an electrical utility.

Oracle Database Administrator

Richmond, VA
Contract
Job 26816: Oracle Database Administrator Oracle DBA/Proficient in oracle database migration from Solaris to Linux/Weblogic configuration/administration including fusion middleware/Apex administration and support.   Qualifications: 10+ Years of IT Experience as an Oracle DBA in a UNIX/Linux environment Good understanding of Unix Administration with respect to supporting oracle database and application servers Proficient in shell scripting and job scheduling Expertise in Production Oracle 12c environments including PL/SQL, OEM, RMAN, Data Guard Proficient in managing databases with multi-tenant architecture. Proven experience in migrating large databases from Solaris to Linux with minimum downtime with latest database release versions. Proficient in database upgrade and quarterly PSU Patching of oracle database using OEM Provisioning Tool Expertise with Loading data using sql* Loader / Data Pump utilities Expertise with Oracle performance tuning Experience with database character set migration Experience with managing and upgrading Oracle Enterprise Manager 12c and higher Expertise in Oracle database performance tuning and troubleshooting. Strong experience in Backup and Recovery of large databases from Tape or RMAN online backups. Working knowledge of Tablespace Encryption and Oracle Advanced security tools Proficient with using sqldeveloper/ TOAD and Grid control tools for Designer experience (desired..) Expertise in Configuring and managing Oracle Fusion Middleware, Web Tier , Apache and Tomcat Servers Experience in setting up weblogic on Linux/Solaris platform Expertise in configuring mod pl/sql,ORDS and Apex Administration 5.0 or higher * Experience with Restful Web Services * Experience with configuring/installing SSL Certificates and Oracle Wallets for the database and Web Servers * Develop, review and enforce database standards. Experienced with SDLC methodologies.. * Ability to document database performance issues and help team members understand the resolution process. * Able to work independently. Assist in the database and Web Application releases * Ability to implement complex changes to existing database schemas Preferred working knowledge in Windows sql-server/IIS web server Experience in Oracle cloud/AWS/Azure is preferrable.   Required/Desired Skills: oracle database 12c Required 6 Years oracle database 11g Required 10 Years oracle grid control to include version 13c Required 7 Years oracle weblogic 12c/fusion middleware Highly desired 7 Years oracle apex administration and support Required 5 Years oracle db migration from solaris to linux (database 12c/11g) Required 10 Years oracle database backup/restore/rman/dataguard Required 10 Years oracle performance tuning/database maintenance/management Required 10 Years on-call production support Required 10 Years oracle cloud setup/AWS/Azureadministration Desired 3 Years Windows/sql server/IIS administration Highly desired 5 Years

Senior .NET Developer

Harrisburg, PA
Contract
Job 26815: Senior .NET Developer   Our client requires the services of a .NET developer to act as consultant with the DOC Solutions Management group. This person will be responsible for both the design and development of complex technical solutions for a wide-range of business processes within the DOC. They must demonstrate their technical expertise and experience by having personally performed these activities during their past projects and engagements rather than just participating on a team that was responsible for these activities. Our client utilizes both waterfall and agile project methodologies. As such, experience with both waterfall and agile project methodologies will be preferred. The candidate should have all of the following requirements: Overall 6+ years of experience with 4+ years in application architecture using Microsoft technologies, Multi-Tier/Multi-Layer architecture, and Enterprise Application and Framework Development. Must have understanding and working experience of web development using Asp.NET Core, Entity Framework, and understanding of Service Oriented Architecture with WCF/Web API development. Proven hands-on technical and efficient design and development expertise working with emerging technologies in diverse technical environments and cross-platform technologies. Understanding OO concepts and design patterns and how to apply them appropriately Understanding of Framework Development for cross cutting concerns. Advance understanding of Security Concepts for Application and Services, API security Advance concepts for web application performance tuning. Code Profiling and code performance tuning. Good understanding of TFS, build and deployment process. Good understanding of batch processing and batch scheduling. Using Microsoft SQL Server, including database design, programming and performance tuning concepts. Good understanding of Application Log Processing. Understanding of Front-End development using AngularJS (or other JavaScript Framework); HTML5 and CSS usage and CSS preprocessor; HTML Prototyping with Responsive Web Design using one at least one grid system. Must understand Angular, TypeScript Integration with REST API. Experience with multiple project/process/development methodologies, but SCRUM/AGILE experience is required. Experience working with multiple team members (Team Lead, Business Analyst, Developer, DBA, System Architect, Project Manager). Determines time estimates, timeline for work, and provides status updates as requested. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the team. Must be a self-starter and must be able to work independently. Well organized with great attention to detail. Strong communication skills; both written and spoken. Demonstrate patience and humility with the ability to exercise constraint in stressful situations.   Required/Desired Skills: 4 years college degree or equivalent technical study with advanced study Required 4 Years .NET Framework (1.1 - 4.6.x) Required 5 Years .NET core Required 3 Years ASP.NET Required 5 Years C# Required 5 Years HTML & CSS Required 5 Years AngularJS/Angular/TypeScript Required 3 Years ASP.NET MVC Required 3 Years WCF Web Services Required 5 Years Object Oriented Development Required 5 Years Web API Required 2 Years MS SQL Server Required 5 Years Visual Studio Required 5 Years ASP.NET Web API Highly desired 5 Years MS SQL Reporting Server Highly desired 3 Years Workflow Foundation Highly desired 1 Years

Project Manager

Richmond, VA
Contract
Job 26814: Project Manager To provide project management oversight to ensure the coordination of all projects on time within budget and scope. This position will oversee projects including technology development and maintenance, security, and cloud migration. This position will provide highly-credible leadership to development teams and be able to accurately and objectively evaluate complex project risks and issues. This position will also collaborate with customers and develop strategies and solutions of high business value. This position will be a hybrid position of in person (as needed) and teleworking. Specific Tasks: Manage all aspects of assigned projects throughout the project lifecycle to ensure they are completed on time and within scope and budget Define, document, and manage project scope, schedule and budget Develop, maintain, and distribute standard project management artifacts (i.e. WBS, risk assessments, project charter, RACIs, communication plan, MS schedule, status reports, etc.) Ensure applicable project documentation is complete, current, and stored appropriately Develop and maintain a detailed project schedule throughout the project lifecycle Align project deliverables and milestones with departments strategy and objectives Manage projects within the PMO framework, process, and structure Manage state level projects within the larger VITA procurement and project management governance processes Keep leadership and the PMO informed of key issues that may impact project completion, budget, or results Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes Be a consultant to customers and communicate project status throughout the project lifecycle Proactively identify and mitigate project risks and issues Manage project resources, overseeing day-to-day task execution Utilizing system based project management applications, collaboration applications, and MS Office applications; Planview, SharePoint, MS Project, Google Meets, Teams, etc   Required/Desired Skills: Demonstrated experience in organizing, planning, and managing information technology projects ranging in size/scope from low risk/complexity to high Required 10 Years Demonstrated experience in project planning, establishment of critical plans, identification of risks/issues, defect tracking, and status reporting Required 10 Years Knowledge and experience in the associated disciplines of business analysis, software development, quality control, configuration management Required 10 Years Knowledge and experience in the associated disciplines of technical support, training, and production operations Required 10 Years Knowledge of business process engineering methods Required 10 Years Demonstrated skills in excellent facilitation, collaboration, negotiation, and presentation skills Required 10 Years Demonstrated skills in meeting facilitation with customers and technical teams Required 10 Years Demonstrated skills in documenting and understanding customer requirements, processes, and design and programming specifications Required 10 Years Demonstrated skills in utilizing accepted SDLC models Required 10 Years Demonstrated skills in reading logical data models, databases and programming specifications developed from customer requirements Required 10 Years Knowledge and experience using multiple project management methodologies such as Waterfall, Iterative, and Agile Required 10 Years Ability to blend methodologies together in the right proportions to fit a project and business environment Required 10 Years Strong attention to detail, with the ability to follow-through Required 10 Years Must be able to operate effectively in a changing environment with multiple priorities Required 10 Years Excellent verbal and written communications skills Required 10 Years Strong analytical, planning, and organizational skills with an ability to manage competing demands Required 10 Years Bachelor's degree in Information Technology, Information Systems or Computer Science, or equivalent experience Required 5 Years PMP Certification Required 5 Years Experience performing systems analysis, architecting technical solutions, and/or managing application development projects Highly desired 10 Years Understanding of and (experience with) Commonwealth of Virginia project management standards Highly desired 5 Years Project management qualification by the Commonwealth of Virginia, or VITA PM certification Highly desired 5 Years

Sr. Test Specialist

Raleigh, NC
Contract
Job 26813: Sr. Test Specialist   The Sr Test Specialist - ETOR is a senior level resource that can support the ETOR project with specialized knowledge and experience. The Sr Test Specialist - ETOR should have an overall knowledge and understanding of application development and architecture Demonstrates expertise in conveying technical and functional concepts and further prepares various test and business use cases.   Responsibilities: Order accessionsin the ETOR (Electronic Test Ordering and Reporting) lab web portal website that cover all possible demographic choices and Ask at Order Entry questions. Order enough accessionsto be able to test all result combinations (lab SMEs will be available for guidance on this). Test the processes to order accessions one at a time, using the web-based batch ordering process, and using the upload-an-Excel batch ordering process. Verify that the accessions ordered in ETOR are transmitted properly to StarLIMS (demographics correct, assigned test(s) correct, etc.). Receive and commit accessions in StarLIMS. Work with lab SMEs to enter appropriate results for accessions. ALL possible result combinations should be covered. Lab SMEs can also help with approving runs and releasing accessions from StarLIMS. Verify finished accessions in ETOR (verify PDFs, verify results and demographics displayed in ETOR website). In LIMS, verify HL7 message against PDF report. Document these test cases using templates developed by SLPH IT (testers may need to tailor the templates for the specific areas they're testing).   Testers will be conducting following type of testing , not limited to; Integration, Reports UAT Load/Performance Re-Testing Defect Fixes documenting the test cases, scenarios, defects, and results.   The successful Quality Assurance candidate requirements: Adopt agile best practices for sustainment and integration testing into each agile development sprint and build. Ability to work autonomously and be a "self-starter" Experience working in a fast-paced Agile Testing environment Conduct tests (e.g., unit, functional, system, interoperability, regression, security, performance) throughout the development lifecycle (e.g., user story, sprint, build, release) using industry best practices of continuous integration methods and automated regression testing utilities using approved tools.   Conduct testing related to non-functional requirements, (e.g., load, performance, installation, back-out, and rollback). Provide Test Plan data in the DPH repository following the templates and data requirements appropriate for each test purpose appropriate to each phase of development. Support the security, accessibility, performance, technical standards, architectural compliance, user acceptance and initial operational capability tests, audits, and reviews. Ensure all test and compliance review planning and execution details and their testing and compliance results are entered in the JIRA or ALM repository (TBD) and maintained under version control. Specifically test management data and artifacts include such items as cases and scripts, configurations, utilities, tools, plans, and results, inclusive of HL7 Test Cases and Test Results. Work with DPH and its Vendor(s) to prioritize the defect in the sprint backlog. Based on a prioritization the defect could be entered into the current sprint or entered into the backlog. Ensure the DPH repository (JIRA or ALM) is up-to-date on a daily basis so that DPH stakeholders can access accurate and timely status. Following successful build testing, capture testing result, test data set and supporting documentation in TEAMs or common repository (TBD) The goal at the end of each build/release/sprint is to have a software package approved and production ready. Deploy software to the NC DPH User Acceptance Test (UAT) environment (SQA and Pre-production) and support the maintenance of that environment for the duration of the tests. Thorough understanding of the business process(s) and flows involved in the system capabilities being tested Thoroughly understands As-Is and To-Be business processes to understand what's changing Ability to communicate with the business in business language and with developers in technical language Experience with testing management tools: ALM or JIRA Creates a test approach, identifying scope of testing with risk-based approach for each feature or scope of work in a project effort identifying test environments, dependencies, constraints, prioritizing test cases , scenarios, and scheduling time for the testing. Responsible for ensuring end to end testing methodology including all appropriate documentation and requirements. Must have the ability to create unique positive and negative test cases & scenarios Sets up software and hardware in the test lab, per specs. Ensures test results are accurate, thorough, and appropriately documented. Communicates results and coordinates logistics to the Systems Analysts, Developers, and other key IT staff and leadership as appropriate. Performs quality assurance tests on all work and performs detailed analysis on test results. Certifies application for release to the next testing stage or to the production environment. Generates and distributes periodic status reports for testing. Sets up and executes complex scripts independently. Sets up test data beds based on data matching specific test conditions. Creates and executes moderately complex SQL queries. Executes automated test scripts. Writes/coordinates resolution of system defects. Ensures appropriate hand-offs and re-testing May provide technical guidance to other IT Testing Specialists. Participates in requirements gathering sessions or solicits information on incomplete requirements. Participates in facilitation and coordination of user acceptance testing (UAT). Work with SME to design tests to aid learning and mitigate risks. Work with SME & developers to create automated tests. Work with SME, business analysts and business stakeholders to undertake exploratory testing. Ensures stories contain specific acceptance test conditions which communicate objectives to both technical and non-technical stakeholders. Knowledge of performance and security vulnerability testing is a plus. Assist product owner and SME in coming up with the acceptance criteria for user stories.   Qualifications: Bachelors Degree in Information Technology Science Experience with Manual Testing Experience with Report Testing Experience with SQL Database and Test Data generation and setup Experience with Integration testing. Experience with HL7 Experience with clinical data exchange standards; HL7, CDA, FHIR Experience creating automated test tools   Required/Desired Skills: Testing experience with LIMS (Laboratory Information Management System) Highly desired 6 Years Testing experience with HIE, HL7 and HIS interfaces and integrations Required 6 Years Testing experience with EHR/EMR interfaces and Integrations Required 6 Years Testing experience with Healthcare Management Applications Required 6 Years Testing experience with Medical Patient Portals Highly desired 6 Years Automation Testing Highly desired 6 Years UAT and End to End testing Required 6 Years

Senior IT Project Manager

Wake, NC
Contract
Job 26812: Senior IT Project Manager   Our client is seeking a short term (approx. 12 month) Senior Project Manager to manage the procurement and implementation of a comprehensive software solution to replace the existing mainframe Smart Start Reporting System. Responsibilities: Manage all tasks for one or more medium to large-sized project(s) of moderate to high complexity and risk Ideal candidate for this position should have both Project Management experience in an Early Education setting and could be responsible for managing the dependencies of the program that extends to multiple areas Candidate should have experience managing both IT Infrastructure and Software projects Candidate should have experience managing development projects using low code or configurable software platforms including platforms like Microsoft Dynamic or Salesforce, etc. Responsible for working directly with Senior Level Executives, IT personnel, and business program resources to analyze and execute project requirements and manage stakeholder expectations Work with the client’s Business, ITD and the selected Vendor team to complete implementation of the project Responsible for the leadership, direction, and oversight of the project team(s) and of all vendor contract related activities tied to the project and report to Senior Portfolio Manager Work hand in hand with vendor to manage project milestones and critical dates to identify potential jeopardy of project schedule. Identify ways to resolve schedule issues. Keeps management aware of the situation Develop all project management artifacts following the practices and guidelines from the PMIs PMBOK and the client’s PM Methodology, developing the detailed project budget, monitoring expenditures, developing, and maintaining all required State CIO project documentation Manage the day to day activities for the project and complete all input to the State Project Management (Touchdown) system Manage internal and external relationships (agency, Federal, vendor, and other State agencies) and dependencies across initiative components to ensure successful delivery of the project Manage the day-to-day activities on the project including project risks, cost, and schedule, determine and manage project expenses within the allocated budget and complete all input to the State Portfolio Management (Touchdown) system. The PM will ensure the quality of deliverables and effectively manage the team and day-to-day relationships to ensure project scope delivery   Skills: Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication, and problem-solving skills Solid leadership, facilitation, presentation, team building and change management skills to influence and guide cross functional teams required Agile and Waterfall experience is required Early Education related experience is a plus Must have recent experience with Microsoft Project Prior State experience managing IT projects is a plus Ability to act independently with sound business judgment and thrive in environment with diverse communication styles Ability to manage complex projects or programs with multiple work streams with aggressive (and sometimes competing) timelines   Required/Desired Skills: Early Education related experience Required Agile and Waterfall experience Required 5 Years Recent experience with Microsoft Project Required Experience managing complex projects or programs with multiple work streams with aggressive (and sometimes competing) timelines Required Prior State experience managing IT projects is a plus Required

NCMFT Developer

Raleigh, NC
Contract
Job 26811: NCMFT Developer   This GOAnyhere MFT developer is to serve as an application developer for our client in the design, development, maintenance of Integrations for the Medicaid Transformation Project. This developer will support the ongoing Operations and Maintenance for the Managed Care Program. Exhaustive Working knowledge of: Experience in GoAnywhere Managed File Transfer Solution Experience with Ongoing Operations and Maintenance of Projects Administrative Controls of user and trading partner onboarding and account setup File transfer Triggers, Monitors and Schedulers in GoAnywhere GoAnywhere Installation and upgrades Must have GoAnywhere Script experience along with VB Script or Java Script Must have Oracle Database experience - backend GoAnywhere Support Linux administration Troubleshoot File transfer and automation issues in GoAnywhere ETL experience with GoAnywhere, Python or Java File Transfers protocols including but not limited to SFTP, HTTPS Amazon AWS experience is a plus - GoAnywhere is installed in Amazon Integrating file transfer with Amazon S3 EDI support using the GoAnywhere Java Experience is a plus   Required/Desired Skills: Should have the capability to translate business requirements into technical solutions Required 5 Years Should have GoAnywhere Script experience along with VB Script or Java Script Required 3 Years Strong debugging and problem-solving skills Required 5 Years Oracle Database experience - backend GoAnywhere Support Required 4 Years Experience in GoAnywhere Installation and upgrades Required 3 Years ETL experience with GoAnywhere, Python or Java Highly desired 4 Years Experience in File Transfers protocols including but not limited to SFTP, HTTPS Required 4 Years Excellent verbal and written communication skills with the ability present to both technical and business audiences. Required 4 Years Experience in the transition and transformation of large complex software solutions. Required 4 Years Experience participating or leading projects using an Agile methodology. Desired 4 Years Understanding of Medicaid Systems Desired 4 Years Amazon AWS experience is a plus - GoAnywhere is installed in Amazon Highly desired 4 Years Java Experience is a plus Highly desired

Mid Level Test / Technical Specialist

Raleigh, NC
Contract
Job 26810: Test/Technical Specialist   The Test & Technical Specialist is a Mid level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program.   Responsibilities: Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty and further converting them into Test cases and Test scenarios. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems. Order accessions* in the ETOR(Electronic Test Ordering and Reporting) lab web portal website that cover all possible demographic choices and Ask at Order Entry questions. Order enough accessions* to be able to test all result combinations (lab SMEs will be available for guidance on this). Test the processes to order accessions one at a time, using the web-based batch ordering process, and using the upload-an-Excel batch ordering process. Verify that the accessions ordered in ETOR are transmitted properly to StarLIMS (demographics correct, assigned test(s) correct, etc.). Receive and commit accessions in StarLIMS Work with lab SMEs to enter appropriate results for accessions. ALL possible result combinations should be covered. Lab SMEs can also help with approving runs and releasing accessions from StarLIMS. Verify finished accessions in ETOR (verify PDFs, verify results and demographics displayed in ETOR website). In LIMS, verify HL7 message against PDF report. Document these test cases using templates developed by SLPH IT (testers may need to tailor the templates for the specific areas they're testing).   Testers will be conducting following type of testing , not limited to; Integration, Reports UAT Load/Performance Re-Testing Defect Fixes Documenting the test cases, scenarios, defects, and results.   The successful Quality Assurance candidate requirements: Adopt agile best practices for sustainment and integration testing into each agile development sprint and build. Ability to work autonomously and be a "self-starter" Experience working in a fast-paced Agile Testing environment Conduct tests (e.g., unit, functional, system, interoperability, regression, security, performance) throughout the development lifecycle (e.g., user story, sprint, build, release) using industry best practices of continuous integration methods and automated regression testing utilities using NC DPH (Dept of Public Health) approved tools. Conduct testing related to non-functional requirements, (e.g., load, performance, installation, back-out, and rollback). Provide Test Plan data in the DPH repository following the templates and data requirements appropriate for each test purpose appropriate to each phase of development. Support the security, accessibility, performance, technical standards, architectural compliance, user acceptance and initial operational capability tests, audits, and reviews. Ensure all test and compliance review planning and execution details and their testing and compliance results are entered in the JIRA or ALM repository (TBD) and maintained under version control. Specifically test management data and artifacts include such items as cases and scripts, configurations, utilities, tools, plans, and results, inclusive of HL7 Test Cases and Test Results. Work with DPH and its Vendor(s) to prioritize the defect in the sprint backlog. Based on a prioritization the defect could be entered into the current sprint or entered into the backlog. Ensure the DPH repository (JIRA or ALM) is up-to-date on a daily basis so that DPH stakeholders can access accurate and timely status. Following successful build testing, capture testing result, test data set and supporting documentation in TEAMs or common repository (TBD) The goal at the end of each build/release/sprint is to have a software package approved and production ready. Deploy software to the NC DPH User Acceptance Test (UAT) environment (SQA and Pre-production) and support the maintenance of that environment for the duration of the tests. Thorough understanding of the business process(s) and flows involved in the system capabilities being tested Thoroughly understands As-Is and To-Be business processes to understand what's changing Ability to communicate with the business in business language and with developers in technical language Experience with testing management tools: ALM or JIRA Creates a test approach, identifying scope of testing with risk-based approach for each feature or scope of work in a project effort identifying test environments, dependencies, constraints, prioritizing test cases , scenarios, and scheduling time for the testing. Responsible for ensuring end to end testing methodology including all appropriate documentation and requirements. Must have the ability to create unique positive and negative test cases & scenarios Sets up software and hardware in the test lab, per specs. Ensures test results are accurate, thorough, and appropriately documented. Communicates results and coordinates logistics to the Systems Analysts, Developers, and other key IT staff and leadership as appropriate. Performs quality assurance tests on all work and performs detailed analysis on test results. Certifies application for release to the next testing stage or to the production environment. Generates and distributes periodic status reports for testing. Sets up and executes complex scripts independently. Sets up test data beds based on data matching specific test conditions. Creates and executes moderately complex SQL queries. Executes automated test scripts. Writes/coordinates resolution of system defects. Ensures appropriate hand-offs and re-testing May provide technical guidance to other IT Testing Specialists. Participates in requirements gathering sessions or solicits information on incomplete requirements. Participates in facilitation and coordination of user acceptance testing (UAT). Work with SME to design tests to aid learning and mitigate risks. Work with SME & developers to create automated tests. Work with SME, business analysts and business stakeholders to undertake exploratory testing. Ensures stories contain specific acceptance test conditions which communicate objectives to both technical and non-technical stakeholders. Knowledge of performance and security vulnerability testing is a plus. Assist product owner and SME in coming up with the acceptance criteria for user stories.   Required/Desired Skills: Laboratory Information Management System Experience Required 4 Years Testing experience with HIE, HL7 and HIS interfaces and integrations Required 4 Years testing experience with EHR/EMR interfaces and Integrations Required 4 Years testing experience with Healthcare Management Applications Required 4 Years testing experience with Medical Patient Portals Required 4 Years Experience with Automation Testing Required 4 Years Experience with End to End Test Planning and execution Required 4 Years Manual Testing with Integration test case preparation Required 4 Years Abbot lab Products ( LIMS and StatLIMS) Highly desired 4 Years

MES Certification IT Specialist

Raleigh, NC
Contract
Job 26809: MES Certification IT Specialist   Our client is seeking IT Specialist to join the systems certification team and support the business process analysis and requirements gathering to ensure effective implementation of Technology systems supporting the Medicaid Enterprise Systems. The support will involve the development and documentation regarding various Departmental Information Technology systems for the primary business functions for Medicaid. This documentation will support a wide range of objectives that include user guides, CMS certification, enterprise architecture and procurement. While some of this documentation will be highly technical, most of the documentation must be written for consumption by both technical and non-technical audiences. The primary responsibility of this role is to work with the Business Leads, Project Teams, functional/matrix managers, vendors and other stakeholders to develop state specific outcome statements and to ensure that project requirements are aligned to CMS expectations. State- specific outcome statements and KPIs must be delivered on schedule and written to ensure successful MMIS/CMS Certification, consistent with Program Management guidelines/processes and CMS expectations. This role will report directly to the Systems Certification Manager and will play a key role in supporting multiple project teams to maintain the relationship in planning and executing CMS certification activities in implementing complex systems in support of NC Department of Health and Human Services programs. The resource will support the MITA 3.0 State Self-Assessment (SS-A) and performing mapping of the State's Replacement MES requirements and business processes (which were developed as part of System Design) to the Centers for Medicaid and Medicare Services (CMS) MITA Business Processes and Business Capabilities Matrices to determine the MITA 3.0 maturity level of the Replacement MMIS (As-Is Assessment.) This position will also assist in the preparation of the State's MITA 3.0 SS-A Report. Additionally the resource may assist in determining the State's future goals for MITA (technology framework and business processes) by leading meetings with internal stakeholders and vendors to map the State's Replacement MMIS processes to the "To-Be" MITA 3.0 maturity levels. A major component of this role will be the support of the CMS Information Technology Systems certification exercise which is heavily reliant on MITA compliance for the technical architecture for deployed IT systems. Essential Responsibilities Responsible for the overall development of the state-specific outcome statements and KPIs, in coordination with the project teams Responsible for pulling, recommending, and managing evidence from the implemented solution to meet CMS Certification requirements Reviews State Goals and Objectives to identify, draft and maintain state-specific outcomes for each project Assists with composing certification evidence packages for CMS Reviews Reviews system demonstrations to ensure certification criteria is presented, to achieve CMS Certification Assists the Systems Certification Manager with addressing all exceptions and action items pertaining to CMS Certification Provides education to project team members and stakeholders on CMS certification process, including outcome statements and KPI development Maintains awareness of CMS certification program and policy updates, organization communication as applicable Contributes to schedule activities to project teams for CMS efforts Participates in CMS certification activities for assigned projects, including but not limited to all milestone reviews and meetings The resource will ensure the utilization of industry best practices for compliance with CMS and State-defined performance standards Participates in RFP development for CMS scope of work Additionally, this resource may interface with Division Leadership and other Subject Matter Experts (SME) as required to complete the work Additional key functions of this role will be the collection of technical specifications that must be consolidated into cohesive documentation that is both accurate and easy to understand. - Identify and document business processes and data flows - Identify and document detailed business requirements related to the business processes - Document gap analysis, and assist with the development of project artifacts including test plans - Support the development of the procurement documents including the RFP - Coordinate necessary meetings to determine business requirements Additional tasks are documenting the requirements traceability and participating in user acceptance testing. Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.   Description : Collect documentation requirements from business and technical staff. Collaborate with technical staff to consolidate and interpret technical information. Edit written documentation from business and technology staff to create unified and consistent system certification package aligning with federal standards. Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation and alignment with federal guidelines. Coordinate and meet with various teams, vendors, and stakeholders to support the gathering, analysis and finalization of information that will be used for associated business process alignment and system certification documentation. Capabilities Matrices to determine the MITA 3.0 maturity level of the Replacement MMIS (As-Is Assessment.) The resource will provide technical input to and assist in the preparation of the State's MITA 3.0 SS-A Report. o Assist in determining the State's future goals for MITA (technology framework and business processes) by leading meetings with internal stakeholders and vendors to map the State's Replacement MMIS processes to the "To-Be" MITA 3.0 maturity levels. Conduct gap analyses of the As-Is operations and To-Be environments to identify appropriate actions needed to reach target maturity levels, and may develop the technical documentation for compliance with the CMS Seven Standards and Conditions. Perform crosswalks to evaluate the State Business Process Model's (BPM) alignment with or deviation from the CMS-defined MITA BPM.   Required/Desired Skills: MMIS / CMS certification experience or CMS Medicaid Enterprise Certification Life Cycle process experience Required 5 Years State government/public sector experience with health and human services programs (Medicaid, MMIS, claims processing, eligibility, HHS analytics) Required 5 Years Experience documenting business process flows and related JAD, and RFP development/review actions Required 5 Years Experience executing against multiple priorities/projects including with knowledge of scope, schedule, quality, and change management Required 5 Years Experience documenting status reports, standard operating procedures (SOP), policies and procedures, CMS documentation related to MMIS Certification Required 5 Years Experience with implementation/SDLC methodologies, e.g. Agile, waterfall, hybrid and/or iterative Required 5 Years Experience working in Medicaid, Health IT, Health Insurance environment Highly desired 5 Years Excellent communication skills, both verbal and written Required 5 Years 5+ years Business Analyst or Product Management experience Highly desired 5 Years 5+ years of requirements gathering experience including experience eliciting requirements from business owners Highly desired 5 Years Demonstrated experience using project tracking tools (Microsoft Project, (e.g. Jira, MITAPulse) Highly desired 5 Years Medicaid, MMIS, claims process or related experience Required 5 Years Knowledge of MITA 3.0 and CMMI (Capability Maturity Model Integration) experience Required 5 Years

Lead Data and Integration Engineer

Glen Allen, Virginia
Contract
Job 26808: Responsibilities: Develops, test and maintains code using software development methodology and appropriate technologies for the system being used. Works closely with Business Analysts to develop detail systems design and written test plans for online and report application programs. Performs analysis on projects and provides a project plan that shows the tasks needing to be completed and a time estimate for each task. Participates in design walkthroughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs. Prepares installation instructions and coordinates installation procedures. Supports and troubleshoots application code problems. Provides status reports that give a detailed description of the current projects progress and indicates time devoted to each task of the project. Coordinates, guides and mentors programming efforts performed by in-house programmers or outside consultants to ensure that all programming is completed according to the project plan.   Qualifications: 5+ years related experience including a minimum of 2+ years designing, building and deploying software in Cloud. Agile and Design Thinking (Coursera). Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills. Some ETL/data movement certifications. ServiceNow training.   WORK EXPERIENCE: IT 5+ years; Cloud Deployment 2+ years EDUCATION: Bachelors: Computer and Information Science (Preferred) Top 3 Must-Have Skills: · AWS experience and skills · ETL experience (Snap logic or Informatica) · Data warehousing experience   Nice-to-Have: Oracle SQL Server experience

Senior Consulting Infrastructure Engineer

Glen Allen, Virginia
Contract
Job 26807: Software Infrastructure Engineer   Responsibilities: Sets team goals and prioritizes tasks to align with company and department objectives. Communicates these goals to team members. Measures progress and results of team performance. Ensures that all work is getting accomplished by making assignments and monitoring tasks. This includes balancing work between Database Administrators, Leads, and Supervisors, and ensuring proper policies and procedures are followed. Manages all aspects of team staffing including hiring, employee retention, employee development and training. Assesses and evaluates individual capabilities using clear and consistent performance standards. Provides feedback and coaching to staff both formally and informally. Coordinates, guides and mentors project management efforts performed by staff to ensure all tasks are completed successfully and on time. Assists staff in maintaining constant communication with customers, both internal and external, to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction. Acts as liaison to assigned SBUs and management team to stay abreast of changing departmental needs. Provides status reports to Management as appropriate, highlighting risks and issues. Assists with budget preparation and management. Other duties as assigned.   Qualifications: 10+ years of related experience including a minimum of 5+ years of designing, building and maintaining high quality, secure infrastructure systems in IT, experience working with Agile Methods and modern data center and cloud environments. Experience moving across different departments within IT to gain a broader perspective of the business/industry. Familiar with a variety of concepts, practices, and procedures. 2 or more certifications of the following: AWS Sysops Certification, MTA, MSCA, Cisco-CCNA, CCNP, Database Administration (Oracle, SQL Server, Big Data/Hadoop), Avaya (ACA, ACSS, ASIC, ACE), AWS Solutions Architect Associate Certification, ITIL v3 Foundations, Kepner-Tregoe Resolve or Agile and Design Thinking (Coursera). Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills. Ability to coach and build skills within the team. Experience in health care, insurance or related field.   WORK EXPERIENCE: IT   Top 3 Must-Have Skills: · AWS expertise · Oracle DBA experience · modern data center and cloud environments experience   EDUCATION: BS/BA

Customer Care Associate I

San Diego, CA
Contract
Job 26806: JOB DESCRIPTION: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seeks and participates in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrates flexibility in job duties and schedules to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members of the appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.   RESPONSIBILITIES: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.   WORK EXPERIENCE: Customer Service   EDUCATION: High School Diploma or GED (Required)  Associates (Preferred) Bachelors (Preferred

Information Security Analyst

Richmond, VA
Contract
Job 26805: Application Security Analyst Our client has filed for and received regulatory approval to replace its current Customer Information System and several other critically dependent customer applications including the web & mobile self-service platform (Manage Account), call center platform (Gateway), meter data management (MDM) and other associated systems that are collectively referred to as the Customer Core Solution. Our client has selected SAPs S/4HANA for Utilities and C/4HANA Service Cloud & Marketing Cloud software for its new Customer Core Platform. This position is for an Application Analyst to design and configure system role and user administration for the software suite. Specific responsibilities include: Responsibilities: Manage the collaboration with IT management, Legal, and other stakeholders to address security vulnerabilities Trained in SAP Security for creating customize roles in HANA Database Developers, Modelers, Technical Administrators, Power and End Users Exposure with SAP security transaction codes, user administration (creating, maintaining, deleting user accounts, and assigning roles) Exposure to industry specific audit standards and SOX Compliance. Develop application security component build plans (security technology, operations, and management) to support the construction of the security architecture, so that it meets the requirements and adhere to the implementation guidelines Verify that testing occurs to execute reports in accordance with security roles Review solutions to assess security compliance, internal and external IT audit controls requirements Validate the design with the stakeholders to ensure that the design satisfies the requirements Ability to administer and maintain security roles and profiles in an SAP environment Knowledge of user provisioning process and role maintenance process Strong self-management to manage and prioritize multiple project activities Strong analytical thinking, documentation, design skills along with strong problem-solving and troubleshooting skills Perform other duties as requested or assigned. Top Required Skills 1. Experience with SAP solutions 2. Should have knowledge of SAP Security roles and user account creation. 3. Design and configure system role and user administration for the software suite Soft Skills: Excellent verbal and written communication skills Should be able to work independently as well as part of a team.

Programmer

Harrisburg, PA
Contract
Job 26804: Programmer   Our client is seeking a Programmer 4 for maintenance programming and support of an internal Registration and Titling System (RATS). Support services will include maintaining database backup/recovery script(s), maintaining database replication processes, performance tuning, developing software enhancements, and various other support services as needed. RATS is written using PowerBuilder Graphical User Interface (GUI) which interfaces with an Oracle database on an AIX server. The GUI software resides on user workstations that process registration transactions. Each workstation is outfitted with the Oracle 11g Client software to allow connection to a backend database. Support Requirements: System Software Maintenance Provide support to maintain the current performance level of the system software. This will include the diagnosis and resolution of the deficiencies and/or system errors * System Software Enhancements Develop software enhancements requested by system users. Work with Commission staff to understand the business rules for the enhancements. Create a project development schedule and provide the best technical solution. Communicate with Commission staff to ensure new software is available for testing. Compile the revised/updated software and deliver to the Commission for installation on workstations. Maintain Interfaces Maintain RATS system interfaces that exchanges data with other internal Commission systems including Pa. Automated Licensing System (PALS) database and Resource First Portal (RFP). Maintain RATS interfaces with external partners including LEMS and remote notary/tag services that process boat transactions   Required/Desired Skills: Oracle Required 3 Years Power Builder Required 3 Years Microsoft TFS or similar tool Required 1 Years SQL Server 2008 (or higher) Required 2 Years

VMWare Environment Specialist

Durham, NC
Contract
Job 26803: VMWare Environment Specialist   Our client seeks two contract resources to assist with the support of the NC FAST Application Development Environment for NC Families Accessing Services through Technology (NC FAST). The resource will act as the technical Linux/Windows Admin and maintain UCS servers in a VMware environment and requires the ability to work on a fast spaced environment and support and resolve incident tickets.. Duties include install, build and maintenance of Red Hat Linux, CentOS and Windows Servers (2016/2019), Patch Management for both Linux and Windows based systems, maintaining the VMware-based environments, and monitoring the virtual server infrastructure environments health status. This role will also propose and implement systems enhancements that will improve the reliability and performance of the system, research, evaluate and recommend software and hardware products, and provide new hardware specifications to users based on application needs and anticipated growth. This job requires a local candidate for travel at any time to troubleshoot any hardware issues in our data centers in Raleigh and Charlotte area, work in a fast-paced environment 24/7 days a week, and providing on-call support every other week and occasional weekend/holiday work when required.   Required/Desired Skills: Knowledge and experience working with building, maintaining, and Patching systems on the following OS -Red Hat Linux, CentOS Required 7 Years Experience administering VCenter and ESXi environments Required 7 Years Experience administering and supporting VMware ESX/ESXi infrastructure. Required 7 Years Experience with administering Windows 2016-2019 environment including OS administration and systems support Required 7 Years Knowledge and experience with managing and troubleshooting DNS, Networking issues Required 7 Years Experience with automation tools like PowerShell, ansible, chef, puppet, or salt Required 7 Years Demonstrate experience using an analytical and methodical approach to problem solving. Required 6 Years Standard office automation products (Word, Excel, PowerPoint, Visio) Required 4 Years Knowledge and experience with JIRA and Service Now for ticketing system Highly desired 4 Years Hands-on experience with cloud hosted infrastructure AWS and Azure. Desired 4 Years Experience managing UCS blade servers Desired 4 Years Ability to work evenings and weekends as required by the business. Desired 4 Years Experience working with the application teams to support projects and develop appropriate solutions with technology options as needed Desired 4 Years Experience managing and maintaining Storage such as Pure storage, VSAN and backups Desired 4 Years Linux/Windows server Certifications Highly desired Ability to manage multiple priorities simultaneously. Desired

IT Project Manager

Raleigh, NC
Contract
Job 26802: IT Project Manager    The Project Manager (PM) will be responsible for leading the efforts associated with procurement, design, development and implementation of a large, complex IT system. The PM will be accountable for developing all project management artifacts in a waterfall-agile hybrid environment, so experience and knowledge of both PM methodologies is essential. The role additionally is critical in partnering with Product Managers and business leaders, so stellar facilitation and presentation skills are also essential. Empathy for the business experience of undergoing a substantial change while being resource constrained is also an important competency. Knowledge of Organizational Change Management (OCM) is a highly desired attribute. The role will work with the business change and process improvement teams to support and guide them through the required steps. The PM will monitor, track, schedule, document, assess quality, and articulate the way changes affect the users on a day-to-day basis and ensure that thorough testing of systems and scenarios occurs throughout the implementation. This role will also support the federal certification exercise and associated planning processes. ITSM/ITIL knowledge and working in a multi-vendor matrix resource environment are paramount as well. This resource will interface with Division Leadership and client Subject Matter Experts (SMEs) as required to complete the work. Participation in drafting procurement documentation, Request for Proposals (RFPs) are also helpful areas of expertise that will strengthen a candidacy. Interface with business stakeholders at all levels of the organization will occur daily.   Required/Desired Skills: Leadership, persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication expertise Required 15 Years Demonstrated PMBOK subject matter expertise AND experience Required 10 Years Demonstrated Agile (preferably SAFe and Scrum) expertise AND experience Required 5 Years Demonstrated proficiency in using online collaboration tools, particularly Microsoft Sharepoint and Teams Required 3 Years EXPERT use of Microsoft Project, Word, Excel, PowerPoint, Visio, and Adobe software Required 15 Years Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years Ability to provide project management support and manage the day-to-day vendor and contract activities to ensure desired outcomes Required 7 Years Demonstrated ability to manage multiple priorities and projects, function in a fast-paced, continually changing, deadline driven environment Required 7 Years Extensive knowledge of test management principles and best practices Required 7 Years Demonstrated ITIL/ITSM knowledge Required 2 Years Experience on a prior or current MMIS, HIT, HIE, Eligibility or other related implementation project requiring federal oversight Highly desired 7 Years Has an understanding of CMS Seven Standards and Conditions and Medicaid IT systems or HIT Highly desired 7 Years Knowledge of Managed Care or the Medicaid Program Highly desired 7 Years

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