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Account Administrator

Nashville, TN
Contract
Hours: Mon - Fri 8 AM - 5 PM  Long term contract role The Account Administrator assists Account Management in creating and building client relationships with new and existing clients in order to achieve sales and/or profitability objectives. This position requires the ability to utilize experience and judgment to plan and accomplish goals with a high level of self-direction.   Responsibilities: Assist Account Management in achieving assigned business development goals. Job order management – enter in database, post on Website and various job boards, and perform job order qualification as directed by Account Management. Assist Account Management in developing innovative proposals in conjunction with other team members: research for RFP opportunities and RFP response assistance. Assist Account Management on vendor management program. Assist in executing communication plan for Account Management. Provide reports as directed by Account Management. Assist Account Management in resolving sales or delivery issues. Provide cross-departmental support as needed Ideal candidate will have: BA/BS degree in Business, Marketing or related field, or relevant experience. Staffing industry knowledge or related industry experience preferred. Outstanding written and oral communication skills; actively involves stakeholders when communicating across projects and/or teams. Ability to communicate effectively and professionally across all levels of an organization from entry to executive level. Assertive, outgoing and a quick learner. Must be proficient with MS Office; experience with CRM system helpful. Must have a strong work ethic and be a dedicated team player; adaptable to differing personality and work styles and have a proven ability to effectively work in collaboration with others. Ability to work in a fast-paced environment and able to respond quickly and deliver results under pressure. Must display a high level of energy, integrity and honesty with the ability to exercise sound judgment. Ability to prioritize and handle multiple priorities, competing demands and deadlines. Must be extremely organized, adaptable, comfortable with ambiguity and creative.

Web Designer

Richmond, VA
Contract
Our client is looking for a seasoned user experience web designer with extensive knowledge of external consumer facing websites and applications. You will act as a creative liaison to support our web portal project. You will design and enhance our customer's user experience and productivity by collaborating with teams to generate new ideas, concepts, and functionality for the project. Responsibilities: Provide expert proficiency, knowledge, and experience to web design and user experience by analyzing and reviewing current prototypes/wireframes. Providing recommendations and solutions to ensure web and user experience best practices and standards, creating new designs, concepts, mockups, and wireframes. Defining, developing, planning, and outlining design solutions with multiple teams. Requirements: 3-5 years professional experience in web, mobile, and application design. Proven history of designing responsive page layouts and interfaces. Superior knowledge in the principles of branding and design strategies. Strong understanding of good usability as it pertains to digital experiences. Demonstrated expert knowledge of web accessibility standards (508/WCAG compliance). Willingness to mentor, coach, and advise in-house team and provide knowledge transfer including documentation. Excellent communication skills to effectively collaborate with designers, developers, functional architects, and communications teams. Demonstrated ability to effectively present and communicate ideas and creative vision. Ability to work well under pressure and time constraints. Proficiency in Adobe Creative Suite. Experience with MacOS and Windows 7-10. Experience with Axure or other similar wireframing, rapid prototyping software tools. Preferred Requirements: Experience with key industries such as financial, utility experience. Preferred Angular 6 or complex web development. Experience with deployment plans and schedules. Some experience with front-end coding, such as HTML, CSS, Java. Skills: 3-5 years professional experience in web, mobile, and application design    Required    5 Years Proven history of designing responsive page layouts and interfaces    Required    5 Years Superior knowledge in the principles of branding and design strategies    Required    5 Years Strong understanding of good usability as it pertains to digital experiences    Required    5 Years Demonstrated expert knowledge of web accessibility standards (508/WCAG compliance)    Required    5 Years Willingness to mentor, coach, and advise in-house team and provide knowledge transfer including documentation    Required    5 Years Excellent communication skills to effectively collaborate with designers, developers, functional architects, and communications teams    Required    5 Years Demonstrated ability to effectively present and communicate ideas and creative vision    Required    5 Years Ability to work well under pressure and time constraints    Required    5 Years Proficiency in Adobe Creative Suite    Required    5 Years Experience with MacOS and Windows 7-10    Required    5 Years Experience with Axure or other similar wireframing, rapid prototyping software tools; looking for fresh innovative UX/UI experience    Required    5 Years Experience with key industries such as financial, utility experience.    Nice to have   Preferred Angular 6 or complex web development,    Nice to have     Experience with deployment plans and schedules    Nice to have     Some experience with front-end coding, such as HTML, CSS, Java    Nice to have      

EAP Coordinator

Elkridge, MD
Contract
Summary: Preforms duties to coordinate, negotiate and handle activities of the provider contracting and provider relations/services function; including recruitment. Serves as the liaison to providers and is responsible for preforming activities designed to establish and maintain positive and productive relationships with network providers. Provides quality service in resolving provider/practitioner issues.   Essential functions: Recruits practitioners and provider organizations for single case agreements Negotiates, reviews and prepares both the practitioner and provider organization contracts Ensures that contract language is within client, and regulatory body standards and guidelines Enters provider information into database Serves as the Liaison for resolution of practitioner/provider issues Assist with EAP department with other administrative duties as necessary.   Qualifications: HS Diploma of GED required Minimum 3 years experience within behavioral health/EAP field Demonstrated proficiency in Microsoft Office applications Strong communication, negotiation, and customer service skills Strong written and verbal communication skills required Strong analytic problem solving abilities Ability to resolve issues in high stress situations   Preferred Qualifications: General knowledge of provider credentialing desirable Bachelor’s degree or equivalent preferred Previous provider relations experience preferred  

Data Entry Operator 2

Harrisburg, PA
Contract
This position will perform data entry to support the Chapter 102 erosion and sediment control program in order to meet critical deadlines. Projects are assigned with detailed procedural guidance, and work results are evaluated for quality, effectiveness, and adherence to job standards. The employee completes the following duties: Enter and verify information into eFACTS. Enter data for permit applications into an Access database. Assist with filing division and bureau records. Open, sort and distribute mail to the appropriate bureau staff. Assist staff with the preparation of mailings. Answer and direct phone calls to the appropriate staff within the NPDES Permitting Division. Assist with photocopying projects within the bureau. The employee is also required to perform similar job-related duties and follow other job-related instructions as assigned by the supervisor. Skills: Comprehensive Computer Skills    Required    2 Years Associates Degree or equivalent    Highly desired     Experience with basic scanning and imaging equipment    Required    2 Years Experience with basic data mining and data capture efforts    Required    2 Years Minimum 35 WPM    Required    2 Years Effectively communicate orally and in writing    Required     Develop and maintain working relationships.    Required     Attentive to details in data, forms, and procedures.    Required    

System Administrator 2

Harrisburg, PA
Contract
{CONTRACTOR POSITIONS/HOURS CONTINGENT ON BUDGET/FUNDING. ALL HOURS/COSTS ARE ESTIMATED. Estimated start date is 1/2/2019, and the estimated end date is 6/30/19. In accordance with the terms of Contract No. 4400014660, and the duties of staff augmentation personnel outlined therein, staff augmentation personnel shall provide complete knowledge transfer to the Department of all tasks and projects assigned by the Department. Knowledge transfer includes complete written documentation including systems design, technical design and specifications, and coding to the Department for all tasks and projects to which personnel are assigned.} The System Administrator is responsible for server back up and security, along with performance tuning and capacity planning. System Administrators should possess an understanding of network and distributed computing concepts. This is accomplished by working with the Systems Management Team Lead to understand the scope of services to be provided and assessing the impact they will have on the technical infrastructure. The individual will be primarily responsible for: Identity and access management including, but not limited to, the creation, deletion, provisioning and de-provisioning of system access to the Department's suite of information systems. Troubleshooting and resolving technical issues related to identity and access management at the information, operation system and hardware levels. Provide tier-1 technical support in response to the Departments information system user base submitting requests via email, telephone, and the Departments change request system. Maintain a list of active projects and regularly update status reports for supervisor Adhering to our confidentiality and code of conduct. Provide knowledge transfer to state employee Security Administrators where applicable. Assist with administration of VPN accounts and software for remote access when needed. Assist with administration of laptop encryption accounts and software when needed. Assist with security audits of applications, operating systems, and procedures when needed. Complete assigned tasks efficiently, accurately and in a timely manner. Role Description: Responsible for operating and other system software. Responsible for upgrading the operating and system software and keeping patches current. Familiarity with fundamental networking/distributed computing environment concepts. Able to do minimal debugging and modification of programs. Executes the disaster recovery/back up procedures and archiving procedures. Manages security for servers. Responsible for performance tuning, capacity planning, database administration, and fault management. Provides tier two support of the technical infrastructure. Coordinating efforts with vendors if tier three support is required. Responsible for ensuring high priority issues are resolved in a timely manner. Responsible for keeping the environment up and running. In many cases is responsible for identifying and reporting hardware problems. Capable of writing purchase justifications. Understands basic routing concepts. Identifies and tracks issues, risks, and action items. Resolves and/or assists in resolving issues. Reviews prioritizes and researches service requests. Anticipates and resolves issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Familiarity with most basic system administrator tools and process; for example, can boot/shutdown a machine, add and remove user accounts, use back up programs, and maintain system database files. Maintains the project servers. Maintains the file and print capacity Ensures that backups are performed as appropriate. Acts as a front-line interface to users. Accepts trouble reports and dispatch them to appropriate system administrators. Able to write scripts in a particular administrative language. Programming experience with any applicable language. Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Follows quality standards. Able to work in a team environment Completes assigned tasks. Strong communication skills; both written and spoken Skills: Administer & maintain user & group objects in the enterprise Active Directory structure    Required    2 Years Analyze and resolve problems related to access control    Required    2 Years Analyze and resolve problems related to operating system security    Required    2 Years Maintain a list of active projects and regularly update status reports for supervisor    Required    2 Years Experience with 1st level IT security support    Required    2 Years Experience with written & oral communication skills & customer focus    Required    2 Years Maintain manual & procedures to document & support the security program    Desired    1 Year Review system reports to monitor system settings and controls    Desired    2 Years Administer and maintain IT security in a mainframe environment    Nice to have    1 Year Assist w/security audits of applications, operating systems, and procedures    Nice to have    1 Year Administer registry-based policies and systems management software    Nice to have    1 Year Create and manage remote access accounts    Nice to have    1 Year Administer and configure laptop encryption accounts and software    Nice to have    1 Year

Senior Business Subject Matter Expert 2

Harrisburg, PA
Contract
The Senior Business Subject Matter Expert (SME) brings proven Telcom experience from related businesses or organizations as well as system integration and technology experience. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise and make recommendations on business and technical solutions based on hands-on experience solving similar business problems. They are able to utilize knowledge of theory, principles, or technology of specific discipline or field of specialization. The SME will be coordinating with Telecom team, Business users and Vendors the following process and advising on continuous improvement. Prior Enterprise Implementation experience in the Telecom industry is required. Role Description: Guides executive-level stakeholders based on industry standards related to specific discipline or field of specialization. Requires specific expertise in related technical fields or area of specialization. Conducts detailed audits and analysis to identify obstacles and suggests recommended solutions. Requires extensive experience providing consulting services to governmental entities related to telecom. Provides mentoring and guidance to agency personnel and leadership. Consults with executive-level stakeholders to define business need or problem; conducts research, performs studies and surveys to obtain data; and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. Requires knowledge and extensive experience in the Telecom industry. Conducts study or survey on need or problem to obtain data required for the solution. Analyzes data to determine a solution, such as the installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, or redesign of products or services. Advises client or department heads on alternate methods of solving need or problem, or recommends a specific solution. Requires experience providing consulting services to governmental entities. Human Resource Requirements: The data center procurement requires an experienced project leader with more than 10 years of demonstrated experience with a 4-year college degree in computer science or a related field preferably with experience in public sector procurements as a customer and holds certifications specific to the field of project management. The Project Leads role and duties will include, but is not limited to: 1. Reporting Structure: a) Directly reports to the Bureau of Enterprise Strategic Technology Services Office b) Dedicated to the procurement project c) Takes direction from Program Executive, Program Manager, and IT Procurement 2. Project Planning and Scheduling a) Accountable for delivery of all work tasks identified in the project plan b) Determines project needs and acquires resources required for the success of the project c) Plans, organize, prioritize, and manage multiple work efforts across project teams d) Creates and maintains project plans using Microsoft Project, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel e) Directs work planning and scheduling f) Manages, and tracks the project progress against the project plan g) Monitors project milestones and phases to ensure the project is on schedule. Take corrective actions if a project begins to slip its schedule h) Adjusts and revises estimates and plans when necessary i) Notifies team leads to project timelines, milestones, phases, target dates, and approved work package 3. Project Reporting: a) Prepares status reports on a periodic basis for the project team, team leads, group leads, and program manager and appropriate stakeholders b) Analyzes and distributes reports on project metrics associated with work items related to improvement measures c) Schedules and monitors status reviews and peer reviews with the appropriate designated resources d) Identifies and manages project risk and develops risk mitigation strategies, track to closure e) Captures and reports on required project management metrics f) Schedules and hosts regularly scheduled meeting as needed 4. Ensure processes and activities are followed: a) Accountable for the approval and sign-off of the project plan with customer representatives, such as portfolio managers, and all affected project stakeholders b) Manages project scope for the project and gains agreement and approvals of scope changes with customer representatives and affected stakeholders c) Ensures all changes to scope follow processes and are documented d) Ensures new changes are approved by the client and agreed upon 5. Build and maintain relationships with key stakeholders and customer representatives a) Serves as the primary point of contact for all project-related issues and resolution of issues b) Communicates verbally and in writing to multiple project stakeholders internal and external to the organization The Senior Business Subject Matter Expert (SME) brings proven experience from related businesses or organizations as well as system integration and technology experience. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise and make recommendations on business and technical solutions based on hands-on experience solving similar business problems. They are able to utilize knowledge of theory, principles, or technology of specific discipline or field of specialization. Role Description: Guides executive-level stakeholders based on industry standards related to specific discipline or field of specialization. Requires specific expertise in related technical fields or area of specialization. Conducts detailed audits and analysis to identify obstacles and suggests recommended solutions. Requires extensive experience providing consulting services to governmental entities related to specific technologies or field of specialization. Provides mentoring and guidance to agency personnel and leadership. Consults with executive-level stakeholders to define business need or problem; conducts research, performs studies and surveys to obtain data; and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. Requires knowledge in computer programming and other related technical fields as well as extensive experience in a particular business or industry subject matter. Conducts study or survey on need or problem to obtain data required for the solution. Analyzes data to determine a solution, such as the installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, or redesign of products or services. Advises client or department heads on alternate methods of solving need or problem, or recommends a specific solution. Requires experience providing consulting services to governmental entities. May be designated according to the field of business and technical specialization. Skills: Business, technical, or integration consulting    Required    15 Years Use MS Word, Excel and PowerPoint and Microsoft Project    Required     Manage and direct a diverse project team    Required     Conduct oral presentations and communicate effectively both orally and in writing    Required     Identifies risks, prepare risk mitigation plans and execute contingency actions    Required     Prior experience supporting state government projects    Required     Prior Enterprise Implementation experience in the Telecom industry is required.    Required

Technical Specialist 4

Harrisburg, PA
Contract
The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Our client seeks a Technical Specialist 4 to work with part of an agile team focused on development and configuration of .NET applications for The Business One Stop Shop. The candidate must also be extremely strong and well-versed in UI/UX design and architecting systems. Extensive experience utilizing Visual Studio 2013 or newer is required. This individual will work as part of a development team that is following agile development methodologies, so experience with agile/SCRUM development is preferred. Specific skills listed below The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology such as SharePoint development or an SAP specialist. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Role Description: Proven experience with a technical specialty across large and complex implementations and systems. Advanced experience in the required technical subject matter. Delivers support and design for industry-specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high-quality services/ products. Able to identify best practices and standards for the use of the product. Skills: Technical expertise in Microsoft .NET technologies and programming languages to support ASP.net applications    Required    8 Years Technical expertise in C#, ASP.NET    Required    5 Years Technical expertise in ASPX    Required    8 Years Technical expertise in HTML, CSS    Required    8 Years Technical expertise in Open XML    Required    5 Years Technical expertise in Visual Studio 2013+    Required    3 Years Technical expertise in SQL Server queries, data communications, development    Required    8 Years Technical expertise in Microsoft Enterprise Library    Required    5 Years Technical expertise in Windows Batch Scripting    Required    5 Years Technical expertise in Windows Services    Required    5 Years Technical expertise in MVC    Highly desired    3 Years Design and Develop UI screens.    Required     Participates in structured code reviews/walkthroughs.    Required     Creates and provides content for operational documentation to Technical Writers.    Required     Utilizes configuration mgmt, design, debugging tools, and any other environment specific tools necessary to create, test, and implement an application    Required    Manage and complete assigned tasks in TFS/VSTS    Required     Problem-solving skills    Highly desired    8 Years Knowledge of SDLC and technology lifecycle processes    Required     Strong oral and written communications skills    Required   

Technical Specialist 3

Harrisburg, PA
Contract
Our client seeks a senior .NET application developer to work other team members in designing and delivering the milestone applications needed for the PA Business One Stop Shop. Work will include designing and creating application code and solutions with the latest technologies and development patterns that the Microsoft .NET platform has to offer. Responsibilities: The Technical Specialist is a senior level resource with strong overall knowledge/understanding of application development. They are responsible for analysis, design, coding, component and assembly testing of application code. They are typically involved in development and maintenance (including production support). They must also have a detailed understanding of processes which support the software development lifecycle. Skills: Technical expertise in Microsoft .NET technologies and programming languages to support ASP.net applications    Required    5 Years Technical expertise in ASPX    Required    5 Years Technical expertise in HTML, CSS    Required    5 Years Technical expertise in Open XML    Required    5 Years Technical expertise in Visual Studio 2013+    Required    3 Years Technical expertise in SQL Server queries, data communications, development    Required    8 Years Technical expertise in Microsoft Enterprise Library    Required    5 Years Technical expertise in Windows Batch Scripting    Required    5 Years Technical expertise in Windows Services    Required    5 Years Problem-solving skills    Highly desired    8 Years Technical expertise in VB.NET    Required    8 Years Technical expertise in C#    Highly desired    5 Years Technical expertise in MVC    Highly desired    2 Years Knowledge of SDLC and technology lifecycle processes    Required     Strong oral and written communication skills    Required  

Digital Content Specialist

Avon, CT
Contract
Our client is seeking a Digital Content Specialist.  Under direction, manage content on Ascend website now or learn Umbraco platform manage content uploading. Manage website content for accuracy tag content. Respond to edit requests execute content editorial plan. Manage content on custom websites if needed, State of CA run analytics reports. Consult with management on processes, maintenance, data-based insights. Pull analytic reports. Consult on strategy manage image library. This position works closely with and assists leadership in marketing, social and communications strategy, planning and execution to achieve agreed upon goals. Works across a wide range of internal and external constituents. Provides team coordination support. Responsibilities: Provides support and assistance in planning, developing, producing, and delivering marketing programs and projects. Collaborates with other departments and engages with key vendors in the development, production, and distribution of promotional and collateral materials. Participates in research on key topics, stakeholders and best practices and makes recommendations. Develops clear, concise and compelling content targeting a variety of audiences through key channels. Proofreads content for accuracy, branding, and compliance. Supports the coordination of team activities including management of the editorial calendar to help ensure appropriate amplification and timely execution of programs and initiatives coordinated key team activities and provides support with scheduling meetings, calendars, travel arrangements, and other general departmental administrative support as needed. Regularly communicates status updates to Marketing and Communications leadership. Completes special projects as assigned. Requirements: Right to Hire Must be local/onsite in Avon Bachelor's degree in marketing, communications or related field. Creative, quick thinker with strong writing, verbal and interpersonal communication skills. Excellent project management and organizational skills. Ability to multitask and prioritize accordingly. Proactive and flexible self-starter with impeccable attention to detail. Willingness to jump in and assist where needed. Comfortable with Microsoft Office software programs and tools. Start Time: 08:30 AM End Time: 05:00 PM

Data Warehouse Analyst

Richmond, VA
Contract
Our client is looking for a contractor to support the Data Management Team with Vital Statistics-related responsibilities. We are continuing our efforts to staff a vacancy with techniques in statistical data analyses, data warehousing, and process improvement. Works as part of the Office of Information Management & Data Management Team to provide development, system analyses, technical support, and peer troubleshooting assistance to help improve the decision making, optimize performance, and achieve reporting requirements. Works closely with the lead analyst in assessing how to best supply Vital Statistics data to support the policy, legislation, and regulations to influence business decisions. Contributes to designing and supplying reports and statistics and other agencies that utilize Vital Statistics to evaluate and administer health programs. Contributes to the development of standard & ad hoc reporting as well as data visualizations. Develops database objects including tables, indexes, views, procedures, and functions reports to support reporting requirements in vital statistics and other subject areas. Supports agency-wide data warehousing, data mart, and operational data store infrastructure, developing in SQL or PL/SQL on a regular basis. Effectively communicates with the team, supervisors, peers, data consumers and other technical staff in a professional and efficient manner. Evaluates requests and applies critical thinking and an analytical mindset to develop solutions, collaborates with the team and technical users to implement solutions following the full application lifecycle development practices and change control methodology. Essential Tasks: Day-to-Day operational support for Office of Information Management & Data Management Team. Analyze source system data and determines the best methodology for reporting data at any stage in the data-lifecycle. Ability to translate and explain results to any audience by leveraging data visualizations and reporting tools. Develop/Enhance processes to ensure accuracy and timeliness of data required for internal/external consumption. Review data sharing agreements, provide insights about data to best suit their requirements. Skills: Experience in data analytics, including data warehousing and business intelligence tools, techniques and technology.    Required    4 Years SQL    Required    3 Years Experience with data analysis and advanced techniques, preferably using statistical programming languages (R, Python, SAS, SPSS).    Required    2 Years Strong foundation in both logical and physical models of relational databases and multidimensional modeling.    Required    2 Years In-depth knowledge of Microsoft Office suite and its applications.    Required    2 Years Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and SMEs.    Required    3 Years Experience working with sensitive data, and familiar with security policies.    Highly desired    2 Years ETL (PL/SQL, WHerescape Red, and other comparable products).    Highly desired    2 Years

Test Scripts Writer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation as a Test Scripts Writer. Duties Include: Analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents. Developing requirements into test conditions, cases and scripts. Development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, work with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher    Required    5 Years Experience testing web, GUI, client/server, and database applications.    Required  5 Years Experience with requirements analysis and automated test cases/script development.    Required    5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases.    Required    5 Years Strong analytical and problem-solving skills.    Required     Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others.    Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance.    Required     Ability to work in a rapidly changing environment.    Required     Stable work history    Required     Experience with testing Curam products.    Highly desired    1 Year Experience testing for a health and human services project.    Highly desired    1 Year Experience with executing SQL to validate or test.    Desired    6 Months Experience navigating on a UNIX platform.    Desired    6 Months Experience developing and executing Selenium automation test scripts.    Desired 6 Months

Customer Care Associate

Orlando, FL
Contract
Our client is seeking a Florida Registered Technician with Call Center Experience. This position is a frontline service position providing assistance. Assisting members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member claim status and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include resolutions for tracking orders and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate profile to assure orders are delivered correctly. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers and patients on how to submit prescriptions to patient profiles. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards the required information to the appropriate staff. Requirements/Certifications: Temp to perm Must be registered with FL State Board of Pharmacy. Both call center and pharmacy tech experience required, with a preference for call center. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Start Time: 11:30 AM End Time: 08:00 PM

Software Engineer

Maryland Heights, Missouri
Contract
Our client is seeking an individual who serves as the technical and industry resource to management, business, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Responsibilities: This role participates in the solution efforts across single or multiple IT systems, which includes assisting in responding to RFP's. This role can assist with the identification, evaluation, and recommendation of new IT solutions. Formulates, contributes and participates in task identification, work effort estimates and work schedule for research, prototype and 'proof of concept' IT activities. Uses business knowledge and domain expertise to deliver appropriate cost-effective IT solutions. Participates in the analysis, definition, and cost effective solutions that meet the known or evolving business requirements within a single business line(s). Assesses opportunities to use capabilities and avoid duplicate development efforts. Requirements/Certifications: 7+ years of experience in Software Development. Software Architect Background preferred. Requires strong knowledge of C#C++ Post Script Plusses Experience with Crystal Reports Start Time: 08:00 AM End Time: 05:00 PM

Administrative Assistant I

Parkersburg, WV
Contract
Our client is seeking an Administrative Assistant to work under direct supervision, this role provides entry-level clerical and administrative support to a management level(s), department or group of professionals. Performs a limited variety of routine administrative and clerical duties. Follows established policies and procedures and detailed instructions in the performance of duties with limited discretion. Work is closely monitored and checked. Performs routine office duties such as: answering telephone calls and making appointments; composing routine correspondence; compiling and analyzing basic information and data for reports; answering routine inquiries; picking up and distributing incoming mail and faxes; faxing outgoing documents; maintaining and updating office supplies and assisting in the maintenance of department files. Provides basic typing and word processing support. Uses computer software such as word processing, spreadsheets, and graphics to produce routine and simple reports, presentations or other documents. Responsibilities: Assist with paperwork completion (work with crews on completion and improvement). Assist in setting up projects. Track down and complete unfinished SAP Projects (Showing T&M Charged). Facilitate and manage ARCOS lists and overtime totals. Assist in updating AOC SharePoint site. Set up audits on C&M Contractors (Restoration, Line Locating, & Leak Repairs). Set up Leak Survey Audits. Conduct random inventory on warehouse and crew trucks. Review amount of material used and assist in raising and lowering reorder points to proper levels. Enter and track PMs on company vehicles. Report out on equipment changes for GM&R (meters, correctors). Assist GM&R with fine-tuning and development of SCADA system to incorporate High Lows. Assist in new service applications. Assist in permitting new services and service replacements with State Road and Land Department. Develop reports for FMS. Quote and Handle Capital Purchases for Supervisors. Assist in ordering of Stopple Equipment for in-house crews. Track requested SAP Pipe Projects. Review billable damages to ensure Gas Loss properly reported. Qualifications: Basic understanding of the operation of computerized equipment and standard office equipment and utilizes basic skills in their operation. Education: High School or GED preferred Discipline Skills: Statistical Process 1 year Required Communication    1 year Required General Office    1 year Required Material Resource Planning  6 months Required   Excel 7.0   1 year Required     SAP   Entering and completing projects  6 months Required   Data Entry   1 year Required

Consulting Software Engineer

Cambridge, MA
Contract
Our client is seeking a Lead Software Engineer to design, code, test, and analyze software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The Lead Software Engineer will also analyze and amend software errors in a timely and accurate fashion and provide status reports where required. Essential Functions/Responsibilities: Strategy & PlanningAssist other developers, analysts, and designers in conceptualizing and developing new software programs and applications. Plan phases of the software development life cycle (SDLC) for a variety of projects. Assist in the preparation and documentation of software requirements and specifications. Research and document requirements of software users.Acquisition & Deployment. Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts. Recommend, schedule, and perform software improvements and upgrades. Operational management consistently writes, translate, and code software programs and applications according to specifications. Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement and general debugging. Administer critical analysis of test results and deliver solutions to problem areas. Generate statistics and prepare and write reports for management and/or team members on the status of the programming process. Assist in the development and maintenance of user manuals and guidelines. Install software products for end users as required. Write programming scripts to enhance functionality and/or appearance of the company web site and/or related web applications as necessary. Remove code script from the company web site and/or related web applications as necessary. Liaise with network administrators, business analysts, and software engineers to assist in resolving problems with software products or company software systems. Manage and/or provide guidance to junior software developers and research assistants. Requirements/Certifications: Right to Hire Onsite position in Cambridge, MA office with the flexibility of working 2-3 days a week remote Knowledge: Strong technical knowledge of programming languages; C++, C#, ASP, VB.NET, Microsoft SQL. Solid working knowledge of current Internet technologies .Knowledge of applicable data privacy practices and laws. Familiarity with Healthcare software development methodologies. Experience: College diploma or university degree in the field of computer science or software engineering, and/or 8+ years equivalent work experience. Experience working with enterprise healthcare applications. Familiar with Case Trakker clinical application is a ++. Hands on experience working in integrated development environments. Extensive experience with Microsoft SQL database server 2008, 2012, 2014, 2016. Hands-on software troubleshooting experience. Experience with specific phases of the software development lifecycle. Skills/Aptitudes: Flexible and adaptable in regards to learning and understanding new technologies. Strong written and oral communication skills. Strong interpersonal skills. Ability to conduct research into software-related issues and products. Highly logical. Technically proficient. Highly self-motivated and directed.Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to work both independently and in a team-oriented, collaborative environment. Creativity in the case of Web or interface design. Working Conditions: Overtime hours may be required to meet project deadlines. Some travel may be required for the purpose of off-site software installation. Level of Supervision: Minimal Start Time: 08:00 AM End Time: 05:00 PM  

Collections Specialist

Glen Allen, VA
Contract
Our client is seeking a Collections Specialist responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving non-payment and reducing accounts receivable delinquency. Essential Functions: Reviews open accounts for collection efforts. Accountable for reducing delinquency for assigned accounts. Accountable for meeting or exceeding metrics for accounts contacted and balances reviewed. Responsible for outbound collection calls and/or emails in a professional manner while keeping and improving customer relations. Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collects customer payments in accordance with payment due dates. Identifies issues attributing to account delinquency and discusses them with appropriate team members and/or management. Reviews and monitors assigned accounts and all applicable collection reports. Provides activity reports to appropriate stakeholders as needed. Provides timely follow-up on payment arrangements. Accountable for collecting payments in accordance with payment due dates. Mails correspondence to customers to encourage payment of delinquent accounts. Faxes documents to accounts and effectively follow up to accelerate the collection process. Other duties as assigned by management. Duties may vary depending on SBU supported. Requirements / Qualifications: Strong Excel skill needed and must be computer savvy. Previous Collections experience ( 1 year or more preferred). Minimum 1 year of corporate collections experience including interaction with a large customer base. If supporting Pharmacy collections, 2 years of rebate operations experience including manufacturer interaction required. Strong communication, problem-solving and analytical skills required. Ability to work independently and to adapt to a fast changing environment. Proficiency in Microsoft Office including Excel, Word and Access. Comfortable with dispute resolution. Work Schedule: Monday - Friday,8am - 4:30pm OR 9am - 5:30pm Start Time: 08:00 AM End Time: 05:30 PM    

Healthcare Data Entry Specialist

Harrisburg, PA
Contract
Healthcare Data Entry Specialist Astyra Corporation is currently recruiting multiple Healthcare Data Entry Specialists to start Monday, January 7th.  As a Healthcare Data Entry Specialist you will be part of a dynamic team providing support for our client in a fast paced work environment.  Astyra Corporation is an equal opportunity employer committed to hiring diverse and talented workforce. Hours: 8:30 AM – 5:00 PM Monday - Friday Pay Rate: $15.00/hr Location: Harrisburg, PA Qualifications: 2+ years of Data Entry experience 6+ month Data Entry experience Proficient in high volume numeric (10 Key) and alphanumeric data entry (40 wmp and 10,000 kph minimum Proficient with Microsoft Office suite, specifically Excel. Strong verbal and written communication skills. Demonstrated ability to use proper grammar and proofread/edit correspondence in a professional manner. Detail oriented with strong analytical skills, and the ability to identify and solve problems. Previous healthcare experience a plus A High School Diploma is required for this position with some experience in the field preferred.

Payroll Coordinator

Arlington, VA
Contract
Our client is seeking a Payroll Coordinator.   The desired payroll professional must have the following requirements and skills: Fundamentals of Payroll Certification(FPC) or Certified Payroll Professional (CPP) Designation Advanced Knowledge of payroll calculations, multi-state payroll taxation and garnishments. Strong analytical, problem-solving and decision making capabilities. Ability to multi-task, manage time and accept changing priorities. Attention to detail and excellent follow through Deltek Costpoint, UltiPro and/or Workday Systems experience preferred. Requirements: Must have extensive experience with taxation and garnishment. Start Time: 08:00 AM End Time: 05:00 PM

IT Lead EDI Specialist

Durham, NC
Contract
Our client is seeking a Lead EDI Specialist to perform work related to supporting the Medicaid Reform Project. This position is responsible for the following activities related to a critical system being developed in-house at the State: High degree of business and technical knowledge with significant practical experience in HIPAA X12 EDI Transactions. Expert in EDI mapping for 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0. Develop and execute test scripts related to X12 Transmission. Conducts QA and testing on EDI applications. Develop and execute test scripts related to X12 Transmission. Experience setting up users/new Trading Partner relationship/Standards/Envelope and full cycle testing. Provides technical support during and after implementation for healthcare electronic data interchange applications. Responds to inquiries regarding EDI issues with encounter claims and trading partner activities. Management of catalog of EDI document types such as 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0. Communication between Trading Partners and department. Maintain detailed documentation and process flow of all EDI processes Identify and facilitate issues with partner data mapping from onset through completion. Process and monitor all inbound and outbound X12 transactions. Support Customer Service group with EDI related issues. Identifies, recommends and implements process improvements in support of the EDI system. Troubleshoot EDI document processing errors and work with trading partners directly to resolve in a timely matter. Conducts analysis of EDI transactions and is responsible for documentation and reports. Collaborate with EDI partners to resolve transmission problems. Track day-to-day EDI & batch processes to identify and address problems as they arise reporting levels of activity using key established metrics for senior management. Effectively communicate issues and needs with internal business partners, external vendors, and healthcare providers. Develops and maintains cross-walking and validation rules for file exchanges Triages incoming EDI issues thru monitoring. Ability to communicate effectively with technical and business staff. Support internal resources to resolve issues, answer questions, and retransmit EDI documents when necessary. Work with end users to ensure user acceptance testing is thorough and complete. Employees should be able to work independently with minimal supervision. Knowledge of Agile Methodology. Skills: Expert in developing and executing test scripts related to X12 EDI Transmission.   Required    7 Years Demonstrated proficiency in conducting QA and testing on EDI applications.   Required    5 Years Expert in EDI mapping for 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0.  Required    5 Years High degree of business and technical knowledge with significant practical experience in HIPAA X12 EDI Transactions.    Required    5 Years Strong understanding of healthcare claims processing - Claims, Provider, Eligibility.  Highly desired     Experience setting up users/new Trading Partner relationship/Standards/Envelope and full cycle testing.    Required    2 Years Experience in creating and managing a catalog of EDI document types such as 837, 277CA, 834, 835, TA1, 999, 820, NCPDP D.0.    Required    3 Years Working knowledge of Medicaid and/or MMIS.    Highly desired     Excellent verbal and written communication skills with the ability present to both technical and business audiences.    Desired     Proven experience in processing and monitoring all inbound and outbound X12 transactions.    Required    3 Years Knowledge of Agile Methodology.    Required    2 Years Experience in collaborating with EDI partners to resolve transmission problems.   Required    2 Years  

Technical Specialist

Raleigh, NC
Contract
Our client is seeking to fill a short term (approx. 12 months) contractor assignment. The selected candidate will fill the role of Specialist on the Departments Electronic Lien & Titling Project. The Specialist will be responsible for analysis of complex legacy program modules, coding, and testing of new and existing modules for major modifications to legacy applications. Role responsibilities: Analyze, define, and document requirements for data and business processes. Design, document, and coordinate desired changes to legacy modules. Document the program and project deliverables as assigned. Analyze and estimate feasibility and compatibility with other programs and projects. Provide quality control for project deliverables. Knowledge, Skills, and Abilities Requirements: Must Have: Minimum of 10 years of experience in corporate or government as programmer analyst. Minimum of 5 years of experience exposing CICS and COBOL programs as web services via CICS Transaction Server (CTS) and/or CICS Transaction Gateway (CTG) Proven experience in programming techniques, programming languages in the mainframe environment. Proven knowledge of principles and techniques of computer programming, testing, debugging, implementation and documentation. Proven experience with analysis and design. Excellent communication skill (written, verbal, presentations) Excellent organization, analytical, planning and scheduling skills Ability to resolve highly complex problems. Proven experience with financial processes analysis and modification. Self-starter who can work with a large and diverse team of business, management and IT individuals. Demonstrated experience working with large project teams. Microsoft Suite experience (e.g, Word, Excel, PowerPoint), COBOL, CICS, TSO, MVS JCL, ENDEVOR, CA Tools, SQL, DB2, and VSAM. Preferred: Experience with State or county government. Secure Socket Layer (SSL) Experience. Experience with Enterprise Level Application Development spanning two or more business areas. Skills: IBM z/OS    Required    10 Years COBOL/CICS/DB2    Required    10 Years CICS Web Services    Highly desired    5 Years ENDEVOR    Required    10 Years CA DB2 Products    Required    5 Years DMV Application Systems    Highly desired    2 Years Business Systems Analysis    Required    5 Years BIZTALK    Nice to have    

Technical Specialist

Raleigh, NC
Contract
Our client is seeking to fill a short term (approx. 12 months) contractor assignment. The selected candidate will fill the role of Specialist on the Departments Electronic Lien & Titling Project. The Specialist will be responsible for analysis of complex legacy program modules, coding, and testing of new and existing modules for major modifications to legacy applications. Role responsibilities: Analyze, define, and document requirements for data and business processes. Design, document, and coordinate desired changes to legacy modules. Document the program and project deliverables as assigned. Analyze and estimate feasibility and compatibility with other programs and projects. Provide quality control for project deliverables. Knowledge, Skills, and Abilities Requirements: Must Have: Minimum of 10 years of experience in corporate or government as programmer analyst. Minimum of 5 years of experience exposing CICS and COBOL programs as web services via CICS Transaction Server (CTS) and/or CICS Transaction Gateway (CTG). Proven experience in programming techniques, programming languages in the mainframe environment. Proven knowledge of principles and techniques of computer programming, testing, debugging, implementation and documentation. Proven experience with analysis and design. Excellent communication skill (written, verbal, presentations). Excellent organization, analytical, planning and scheduling skills. Ability to resolve highly complex problems. Proven experience with financial processes analysis and modification. Self-starter who can work with a large and diverse team of business, management and IT individuals. Demonstrated experience working with large project teams. Microsoft Suite experience (e.g, Word, Excel, PowerPoint), COBOL, CICS, TSO, MVS JCL, ENDEVOR, CA Tools, SQL, DB2, and VSAM. Preferred: Experience with State or county government. Secure Socket Layer (SSL) Experience. Experience with Enterprise Level Application Development spanning two or more business areas. Skills: IBM z/OS    Required    10 Years COBOL/CICS/DB2    Required    10 Years CICS Web Services    Highly desired    5 Years ENDEVOR    Required    10 Years CA DB2 Products    Required    5 Years DMV Application Systems    Highly desired    2 Years Business Systems Analysis    Required    5 Years BIZTALK    Nice to have 

Data Analyst - Sr

Richmond, VA
Contract
The Finance Data Management team is looking for someone who can work with business customers and stakeholders to identify data management compliance gaps, define a plan to resolve those gaps, and help execute on the plan. Responsibilities: Work with tech teams to identify solutions to identified compliance gaps. Provide training, advice, and guidance on data management needs across Finance. Keep track of multiple competing priorities and critical deliverables such as audit, external examiners and enterprise data management team. Build dashboards and visualizations to report on progress. Requirements: Strong understanding of data analytics and data management fundamentals (metadata, data quality, data lineage). Strong written and verbal communication. Strong organization and project management skills. Familiarity with AWS Cloud and related data technologies and tools (such as Snowflake, Redshift). Familiarity with visualization tools such as Tableau, Birst, etc and scripting tools such as Python, R. Able to autonomously work in white space. Able to quickly learn and adapt to changing technology and changing business needs.

Scrum Master - Sr

Richmond, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Scrum Master Base Requirements Support the product development process: Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint, and release planning, demos, and other activities as needed. Scrum-related meetings: Track and communicate team velocity and sprint/release progress. Maintain process documentation. Ensure the development teams are practicing the Agile principles. Support the Product Owner: Assist as needed with backlog maintenance. Assist with internal and external communication, improving transparency, and radiating information. Assist with prioritization and resolution of defects/bugs. Support the product team: Participate proactively in developing and maintaining team standards, tools, and best practices. Identify and remove impediments, prevent distractions. Facilitate discussion and conflict resolution. Empower the team to self-organize. Qualifications: Bachelor's degree or combination of relevant education and experience. Excellent interpersonal skills, ability to work with diverse personality types. Ability to understand technical issues at a high level. A thorough understanding of Agile software development methodologies, values, and procedures. Exceptional communication, organization, and time management skills. Ability to coach the team to reach their highest potential. Collaborative approach to driving decision. Strong analytical and problem-solving skills with high attention to detail. Must be a Certified ScrumMaster with 5+ years of project management experience and 5+ years of ScrumMaster experience. JIRA experience is a must. Understanding of Kanban & Scrum is expected. Technical project management experience is strongly preferred. Data migration/transformation experience is a plus. SAFe experience is a plus.

Process Improvement Engineer - Mid Level - 1

Raleigh, NC
Contract
Our client is seeking an individual who will be part of a team that will optimize business processes using Lean Six Sigma and other tools. The primary emphasis of the position is to do more with less by eliminating non-value-adding work, unevenness, errors, rework, redundancies, variability, and lead-time. The engineer will serve as an internal/external consultant who will assist the business in achieving future state business processes. Under the guidance of an internal process improvement engineer, the successful applicant will ultimately serve as a change agent to optimize business processes using Lean Six Sigma tools, events, and methodologies. Responsibilities: Engineers will challenge the status quo by seeking to instill a culture of continuous improvement. The candidate will achieve results by explaining complex concepts in a simple manner, quickly evaluating operational pain points, recommending solutions, and managing the resolution to completion. The engineer will influence and foster teamwork in addition to influencing upward, across and down the organizational chart without a direct line of authority. Major responsibilities include coordination and facilitation of business process analysis, modeling, and improvements and project management. Knowledge, Skills, and Abilities (Required) and Management Preferences (optional). Excellent facilitation and communication skills, verbal and written. Cross-functional process improvement in business/operations. Intermediate analytical/statistical aptitude. Ability to partner with business clients to implement business process change. Knowledge of best practices and process improvement cycles. Financial Process Knowledge (government setting preferred). Management Prefers Experience with continuous improvement and process-based programs. Three (3) process improvement experience using best-in-class Lean Six Sigma methodology. Lean Six Sigma (Green Belt), Business Process Management/Reengineering, or equivalent agency/company/association certification. Strong conflict resolution and negotiation skills. One year of project management methodology experience. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelors degree in Business Administration, Computer Science, Industrial Engineering, Operations Management or any related field from an appropriately accredited institution and two years of experience in business consulting, process improvement or requirement gathering in an information technology environment; or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. Skills: Excellent facilitation and communication skills, verbal and written.    Required    3 Years Cross-functional process improvement in business/operations.    Required    3 Years Intermediate analytical/statistical aptitude.    Required    3 Years Ability to partner with business clients to implement business process change.    Required    3 Years Knowledge of best practices and process improvement cycles.    Required    3 Years Financial Process Knowledge (government setting preferred)    Required    3 Years Experience with continuous improvement and process-based programs.    Highly desired    3 Years Three (3) process improvement experience using best-in-class Lean Six Sigma methodology.    Highly desired    3 Years Lean Six Sigma (Green Belt), Business Process Management/Reengineering, or equivalent agency/company/association certification.    Highly desired    3 Years Strong conflict resolution and negotiation skills.    Highly desired    3 Years One year of project management methodology experience.    Highly desired    1 Year  

App Dev - Java - Sr

Richmond, VA
Contract
Sr. Java Developer  Our client is seeking is seeking an individual who will be working in the Collections Department as a contractor. Responsibilities: Working under Agile Scrum development/delivery.  Will be working with microservices, so prior microservices development experience is a must.  Wants someone with at least some familiarity in the Cloud (doesn’t need to be skilled in architecture, but would ideally understand how clusters work)  Minimum of 6 years Java development  Skills:  Java 8 (or higher) (required)  Spring Boot, Spring Batch, Spring Kafka, (required) – top 3 skills  Cloud (should be familiar with basics)  API development   

Technical Specialist 4

Harrisburg, PA
Contract
Our client is seeking a Business Process specialist with extensive ServiceNow implementation and support experience, as well as experience supporting card access applications (Hirsch system a plus). Asset management experience not required, but a plus. Project Description: The initial focus of this engagement will be to document and support the business processes behind the implementation of ServiceNow, as well as the Card Control application. Additionally, will support upgrade efforts for both systems, which will include business process analysis, testing and developing test scripts for same. The Business Process Specialist will perform a business process analysis and documentation, testing, meeting with business units to help refine business processes, and overall support of the business units using these applications. Responsibilities: This is a professional level non-supervisory position which may require coordination of business analyst activities being conducted by the team. Leverages excellent written and verbal communication skills. May coordinate activities of other project team members as part of a project (technical lead). Supports the technical team in relating business process to technical needs. Provides status of work to Team Lead. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Business Process Team. Develops and maintains User Acceptance and QA Test plans for implementation efforts. Engages in ongoing process improvement. High-level technical knowledge of the applications, as applicable to aid in business process analysis. Develops business requirements documents. Processes open incident tickets. Strong problem solving and analytical skills. Interpersonal skills, ability to work in a dynamic team environment. Adheres to schedules and project timelines. Communicates issues/problems that may impact objectives. Skills: ServiceNow business process support.    Required    3 Years MS Dynamics 365 Online cloud application support.    Required    3 Years Business process documentation experience (MS Office tools).    Required    3 Years ITIL Methodology knowledge and experience.    Required    2 Years ServiceNow implementation experience.    Required    2 Years Forms design experience.    Required    2 Years Quality Assurance test case development/execution.    Required    2 Years Hirsch Card Management System    Nice to have     Fargo HDP5000 Printers    Nice to have     HP Quality Center    Nice to have     SAP EAM (Plant Maintenance)    Nice to have     Basic understanding of application development in Visual Studio.Net environment.   Nice to have     ITIL Certifications    Nice to have     Bachelor's degree in Information Technology or equivalent job experience.    Required

Senior Software Engineer (UI/UX)

Glen Allen, VA
Contract
Our client is seeking a Senior Software Engineer. Responsibilities: Analyze problems and program in two or more programming language/platforms.  Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, Agile, DevOps and Cloud:- is proficient at automated testing strategies, including TDD- understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application. Perform load and performance testing on the application and do regular performance tuning. Requirements: 1 Senior Software Engineer with UI/UX design & development experience needed for SmartRx Digital- ADAP project. (ADAP - Aids Drug Assistance Program). Green Card or U.S. Citizen. 50% Design, 50% Development. Candidate should possess the following essential skills: UI/UX design experience- Design Wireframes and Mockups. Must have React JS. Understanding of AWS is a plus as well as Angular JS(React js is a JavaScript library for building user interfaces). Experience working in an Agile environment highly desired. Bachelors degree required. Start Time: 08:00 AM End Time: 05:00 PM  

Mid-Level Process Improvement Engineer

Raleigh, NC
Contract
Our client is seeking a Mid-Level Process Improvement Engineer. This position will be part of a team that will optimize business processes using Lean Six Sigma and other tools. Primary emphasis of the position is to do more with less by eliminating non-value-adding work, unevenness, errors, rework, redundancies, variability and lead-time. The engineer will serve as an internal/external consultant who will assist the business in achieving future state business processes. Under the guidance of an internal process improvement engineer, the successful applicant will ultimately serve as a change agent to optimize business processes using Lean Six Sigma tools, events, and methodologies. Responsibilities: Engineers will challenge the status quo by seeking to instill a culture of continuous improvement. The candidate will achieve results by explaining complex concepts in a simple manner, quickly evaluating operational pain points, recommending solutions, and managing the resolution to completion. The engineer will influence and foster teamwork in addition to influencing upward, across and down the organizational chart without a direct line of authority. Major responsibilities include coordination and facilitation of business process analysis, modeling, and improvements and project management. Management Prefers: Experience with continuous improvement and process-based programs. Three (3) process improvement experience using best-in-class Lean Six Sigma methodology. Lean Six Sigma (Green Belt), Business Process Management/Reengineering, or equivalent agency/company/association certification. Strong conflict resolution and negotiation skills. One year of project management methodology experience. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelors degree in Business Administration, Computer Science, Industrial Engineering, Operations Management or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement or requirement gathering in an information technology environment; or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. Qualifications: Excellent facilitation and communication skills, verbal and written. Required  3 Years Cross-functional process improvement in business/operations. Required 3 Years Intermediate analytical/statistical aptitude. Required 3 Years Ability to partner with business clients to implement business process change. Required 3 Years Knowledge of best practices and process improvement cycles. Required 3 Years Financial Process Knowledge (government setting preferred) Required 3 Years Experience with continuous improvement and process-based programs. Highly desired 3 Years Three (3) process improvement experience using best-in-class Lean Six Sigma methodology. Highly desired 3 Years Lean Six Sigma (Green Belt), Business Process Management/Reengineering, or equivalent agency/company/association certification. Highly desired 3 Years Strong conflict resolution and negotiation skills. Highly desired 3 Years One year of project management methodology experience. Highly desired 1 Years

Customer Care Associate I

Maryland Heights, Missouri
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals.- Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met.- Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding  professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers? comments/information and forwards the required information to the appropriate staff. Requirements: Possibility for extension/conversion. Providing EAP counseling to gov't employees (explaining benefits). Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Start Time: 08:00 AM End Time: 05:00 PM  

Appeals Coordinator

Maryland Heights, Missouri
Contract
Our client is seeking an Appeals Coordinator. Essential Functions: Reviews clinical and medical records for completeness and determines if the requestor is asking for an administrative/clinical appeal or is disputing a claim denial/payment.     Enters all data related to appeals and case reviews into a database; setting up the appeal or claim dispute for review by a care coordinator or Care manager Consults with managers on problem cases to ensure correct processing/routing of medical records.  Makes some outbound calls to the requestor for clarification or to let them know we are not delegated for their appeal request. Organizes volume of work and work-flow so that performance standards and proper procedures for appeals resolution according to client requirements and state and federal regulations are addressed. Strong attention to detail and ability to organize work by using strong critical thinking skills. Receive, sort, date stamp, scan, and file daily inbound mail. Print, copy, stuff envelopes and deliver daily mail to mailroom by 4:00 pm CST. File hard copy medical records away for 1 month. Physically load old hard copy records on a cart and get them to the shredder.   Requirements: Must have a steady work history. 2-3 years’ experience processing clinical/claim appeals preferred. Must be computer savvy and be proficient in MS Office, especially Outlook. 2-5 years in processing claims and/or appeals in a medical or health plan environment. Strong multi-tasking skills needed and ability to prioritize tasks. Excellent customer service and communication skills.  Critical thinking and attention to detail is a must. Able to work in a ‘fast-paced’ environment/job. Able to lift small tubs of mail; could weigh up to 10lbs.  Education: HS or GED required Duration: TEMP TO HIRE Shift: Monday – Friday 8:30 AM – 5 PM with some flexibility if necessary.    

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