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Help Desk Support II

Glen Allen, VA
Contract
  Our client is seeking an individual who provides management for the support, availability, operation, and recoverability of production systems. Responsibilities: Includes functions in support of end user needs. Includes first-level technical support to both internal and external customers. Usually provided via telephone. Includes hands-on support of hardware and software issues, usually at the customer’s site. May include hands-on support of low-level network issues, such as password set-up and resets. Qualifications: Help Desk Service Experience 1 – 2 years Problem Solving.  Ability to recognize when escalation is necessary. Demonstrated direct experience with necessary applications. Good negotiation, facilitation, and consensus building skill. Experience with public speaking. Provides clear concise communication with project team and mid-level management when escalation is necessary.

GSUITE Messaging Project Coordinator

Chester, VA
Contract
Our client is seeking an individual to organize and lead staff to work backlog of 3000 messaging tickets. Responsibilities: Serves as point person for resolving tickets worked by the internal team. Provide statistics and perform trend analysis on current tickets to include backlog, incoming tickets, resolution of tickets, and volume of tickets by agency. Prioritize tickets based on criteria set by the CIO. The project coordinator will be the single point of escalation for messaging issues from the Customer Account Managers and will also serve as the single point of contact with the messaging vendor Tempus Nova. Attends team meetings with Messaging Service lead and Cam Director. Supports Risk and Issue Management by monitoring and analyzing ticket volume. Skills: IT Project Coordinator. Required 5 Years Gmail Experience. Highly desired 1 Years

Customer Care Associate

San Diego, CA
Contract
Our client is seeking an individual to communicate to members and providers programs, policies, and procedures. Responsibilities: Include answering incoming calls on eligibility, benefits, claims, and authorization of services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the first call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards. Requirements/Certifications: (3) openings 2+ years of call center experience in the healthcare industry HS diploma/GED Required Must be able to work both 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Bilingual in Spanish, Mandarin or Vietnamese is a PLUS Potential temp to hire Start Time: 08:00 AM End Time: 05:00 PM  

Provider Services Associate I

Maryland Heights, Missouri
Contract
Our client is seeking an individual who recruits and develops ongoing relationships with counselors to create a field network of rotational and contracted network counselors which deliver counseling services to military bases in the Continental United States (CONUS) and may support On Demand and OCONUS (Outside of Continental United States).  Initiates investigations of counselor and military installation point of contact (POC) complaints. Responsibilities: Independently develops recruitment strategies for networking in the communities where open positions exist by developing creative ways to recruit based on any unique needs. Recruitment strategies may involve development and maintaining relationships with professional organizations, licensing boards. Identifies counselors through recruitment efforts and develops and maintains positive long-term counselor relationships in support of the MFLC contract. Through relationships with counselors in the network, evaluates counselors potential fit for the program based on credentials and cultural fit. Ensures counselors are identified, vetted, and prepared to begin rotational assignments to avoid gaps; meets recruitment goals by building a network of sufficient size to support all service requests. Understands the direct financial impact of placing counselors in open positions by supporting performance guarantees related to fill rates. Manages relationships with our contracted service provider and holds them accountable for meeting service/performance expectations. Partners with vendor to problem-solve service issues. Works in conjunction with the security and HR to propose recommendations for exceptions to standard processes (within program scope) for unique situations and does so without direction or approval from the supervisor. Investigates data in the network to understand or probe into what may have occurred with a provider, and research to make decisions about whether or not to pursue a provider based on research. Maintains tracking systems and manages counselor data to assure that credentialing information is shared in a timely manner between Human Resources, Credentialing, and Operations departments, and criminal background check vendors. Investigates and problem-solves delays. Facilitates resolution of provider complaints, claims, and issues to assure a timely response and resolution within program expectations. Actively participates in quality improvement activities to increase quality of network recruitment, provider relations and complaint management. Ensures that all credentialing criteria are met prior to providers deployment. Continuously monitors providers credentials to ensure they are compliant with performance guarantees. Requirements/Certifications: Right to Hire Efficient in Excel Detail Oriented Must be pro-active Excellent communication skills Will be working with Providers as well as Military This is not a Claims Position Start Time: 08:00 AM End Time: 05:00 PM

Incident Management Analyst

Chester, VA
Contract
Our client is seeking an individual to perform Level 2 incident management for Messaging Services. Responsibilities: Provide technical guidance to end users on how to fix incidents. Interface with multiple suppliers to coordinate and resolve incidents. Leverage multiple data sources and platforms to troubleshoot issues Skills: Perform Level 2 incident management for Messaging Services. Required 3 Years Working knowledge of how email flows and architecture. Required 3 Years Understanding of how on premise based services interact with cloud based services. Required 1 Years Basic understanding of authentication to include single sign-on and multi-factor authentication. Required 1 Years Working knowledge of Apple and Android operating systems and how mobile email functions and authenticates. Required1 Years Good documentation and organization skills. Excellent customer service skills. Required 3 Years

Business Analyst

Raleigh, NC
Contract
Our client requires a BA to assist with fully modernizing and replacing the current Ethics, Campaign Finance, and Lobbying systems, by leveraging the states existing use of Microsoft 365 and Microsofts cloud solutions. The Business Analyst will act as a consultant to: Elicit, document, and prioritize business needs. Lead requirements-gathering sessions to define business and process requirements. Assess the current state of a business process and identify attributes to improve about them. Gain consensus with stakeholders new process designs. Gather, scope, and document requirements. Identify and document use cases or usage scenarios. Identify business line dependencies and conduct impact analysis. Advise IT and business stakeholders on pros and cons for different solutions. Perform other duties as assigned to complete project tasks and requirements. Responsibilities: Gathering, refining and documenting detailed business requirements. Documenting as is and to be business process flows. Use Case documentation. User Story documentation. Business Rules and Functional Requirement documentation. Defining Acceptance Criteria for each requirement. Ability to review Functional Design to ensure it meets requirements. Leading and mentoring less experienced business analysts. Requirements: Excellent verbal and written communication skills. Candidate should be able to communicate well with project managers, subject matter experts and stakeholders. (mandatory). Minimum 6 years experience gathering and documenting business requirements (mandatory). Minimum 5 years experience creating process flow diagrams (mandatory). Minimum 4 years experience in writing detailed Business Requirements and Functional Design documentation (mandatory). Minimum 4 years experience working directly with senior stakeholders to determine improved business solutions (mandatory). Minimum 3 years experience working with cross functional teams (mandatory). Solid knowledge of business process diagramming using Visio, and creation of User Stories (mandatory). Ability to work independently as well as collaboratively (mandatory). Strong analytical skills (mandatory). Experience serving as the Lead Business Analyst on combined team of analysts and developers (desired). Strong understanding of the CRM Platform and its functional modules (desired).  Delivering and leading end user training sessions (desired). Knowledge of Agile methodologies (SCRUM) (desired). Education: BSc in Business, Engineering, Computer Science or related field, or commensurate experience. ONLY local candidates that live within 60 miles of downtown Raleigh will be considered for this position! 

Project Manager

Raleigh, NC
Contract
Our client requires a Project Manager to manage many concurrent projects in 2018 and 2019. By leveraging the existing use of Microsoft 365 and Microsofts cloud solutions. The new SEIMS application will replace legacy capabilities and also automate manual business processes for six major components. It will result in leaner administration by consolidating the current thirteen separate applications into one core application as a centralized web-based solution. This project consists of over 10 subprojects and will be accomplished via a modified Agile approach, with Sprints nested within Waterfall phases. The Project Manager will act as a consultant to: Accomplish the projects human resource objectives by orienting, training, assigning, scheduling, and coaching team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Meet project schedule and financial objectives by forecasting requirements; updating estimates to complete, preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions, providing status reporting. Advise IT and business stakeholders on pros and cons for different courses of action. Perform other duties as assigned to complete project tasks and requirements. Responsibilities: Project Management, Planning, Developing Budgets, Tracking Budget Expenses, Estimate-to-Complete analysis, Process Improvement, Performance Management, Self-Development, Verbal Communication. Replanning and providing forecasting for scope alternatives. Status reporting. Leading and mentoring the project team. Stakeholder management. Requirements: Minimum 10 years experience managing projects (mandatory). Minimum 5 years experience with MS Project: ability to link and maintain multiple projects into an overarching integrated leveled plan using MS Project (mandatory). Minimum 5 years experience with MS Excel formulas and spreadsheets to support budgeting, forecasting, and status reporting (mandatory). Minimum 5 years experience working with cross functional teams (mandatory). Minimum 5 years experience managing projects that spanned the full Systems Development Lifecycle (SDLC) (mandatory). Minimum 2 years experience managing project teams of 15 or more people (mandatory). Minimum 2 years experience managing Agile projects (mandatory). Experience managing combined team of analysts, developers, and testers (mandatory). Demonstrable experience calculating and reporting earned value and project performance metrics (mandatory). Excellent verbal and written communication. Candidate should be able to communicate well with stakeholders. Good knowledge of business processes (mandatory). Ability to work independently as well as collaboratively (mandatory). Strong analytical skills (mandatory). Excellent verbal and written communication skills, native English speaker and writer or equivalent (mandatory). Understanding of the Microsoft Dynamics CRM Platform and its functional modules (desired). Agile methodology certification (desired). Project Management Professional (PMP) Certification (desired) ONLY local candidates that live within 60 miles of downtown Raleigh will be considered for this position!  

Curam Business Analyst

Research Triangle Park, NC
Contract
Astyra requires the assistance of a contract resource to serve as a Curam Business Analyst to support the development and implementation through Technology. This position will be responsible for managing IBM Curam business analysis work or projects with distinct deliverables to a solution. Tasks Include: Identifying and documenting business processes, issues, value levers, metrics, and capabilities. Identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Curam Business Application Suite. Utilizing knowledge of the Curam software product to: conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks . Skills: Experience designing within the Curam software suite. Required 7 Years Experience with problem identification and integration of technical skills to resolve issues. Required 7 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 7 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 7 Years Ablity to independently identify and develop solutions. Required 7 Years Understand Curam Case Management functionality and associated business processes of a Social Security organization. Required 7 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 7 Years Ability to establish and maintain effective working relationships with customers.  Highly desired Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Highly desired Experience in business application consulting or development. Required 7 Years Curam V6 Certification. Highly desired

Project Manager 4

Harrisburg, PA
Contract
Our client is seeking an individual to provide program/project management support. The selected contractor must be familiar with a variety of the project management methodologies and rely on experience and judgment to plan and accomplish goals. They will have proven experience in leading projects to successful implementation. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. The Program Manager will drive entire initiatives from start to finish ensuring that the project is completed on schedule and that the final project meets business, technical and established quality requirements. Generally, the contractor will: Manage, coordinate, and establish priorities for complete life-cycle of various iCIS-related projects. Design project plans which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Be accountable for the approval and sign-off of the project plan. Facilitate and adhere to project governance. Identify return on investments of key activities. Manage scope of the project and gain agreement and approval of any scope changes. Build and maintain relationships with key stakeholders. Direct work planning and scheduling design work. Develop project plan including project management plan, scope statements, work performance measurements, activity and milestone lists, project schedule, cost performance baselines, quality management plan, quality baseline, human resource plans, team performance assessments and communication management plan for project. Manage and track project status against project plan(s). Serve as primary point-of-contact for all project related issues and resolution of issues. Coordinate and present proposals as needed. Identify and manage project risks and develop risk mitigation strategies, track to closure. Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinate the establishment of program standards and program specific procedures with team leads. Assure project compliance with standards and procedures. Capture and report required program management metrics/benchmarks. Tailor and baseline project templates. Develop and facilitate achievement of program service commitments and performance metrics. Ensure that all tasks add value and support the strategic direction of the department. Communicate to team members how their work relates to and helps to achieve project objectives. Plan for project specific training and orientation. Monitor project milestones and phases to ensure projects are on schedule. Take corrective action if a project begins to slip its schedule. Prepare routine status reports for project team, team leads, executive staff, and stakeholders. Analyze and distribute reports on program metrics associated with work items related to improvement measures. Provide regular status reports on team progress. Skills: Experience with formal project management methodology. Required 8 Years 4 year college degree or equivalent technical study. Highly desired Experience managing, coordinating, and establishing project priorities for complete life-cycle of various projects. Required 8 Years Experience developing project plans and defining major tasks and milestones, based on scope, resources, budget, and personnel. Required 8 Years Experience managing project scope and scope changes. Required 8 Years Experience in project status reporting. Required 8 Years

Bilingual Care Associate

Maryland Heights, Missouri
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding their professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customer comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Shift will be within 8 AM - 8 PM range. Candidates must have open availability. Bilingual resources required. Prefer candidates who do not come from a call center background, and come from other customer service roles (retail, restaurants, etc.). Duration:RTH Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Start Time: 08:00 AM End Time: 08:00 PM  

Business Analyst

Clifton Forge, VA
Contract
Our client is seeking a Business Analysis/Technical Writer who is expected to develop/manage/document data requirements. Responsibilities: Development system/application requirements. Work with quality assurance to ensure proper test plans are developed and implemented within the change control processes. Ensure proper business/technical documentation is written in support of new/existing processes. Manage project activities as it relates to the gathering of requirements, project initiation, project tracking and maintaining IT standards. Additional areas of responsibility include: Documentation of existing infrastructure, system analysis, creation of release notes, compliance assurance and maintaining the document repository. PerSenior JAVA Developer is expected to take a lead role within the team. Develop/enhance/maintain JAVA code, ensuring that programming best practices are being followed, prioritizing work effectively, addressing production issues in a timely manner, and writing system documentation when required. Qualifications: The successful candidate should have strong communication skills to be effective in both technical and business requirement discussions. Requirements gathering. Required 3 Years Project scoping/management. Desired 3 Years SQL or TSQL Experience. Desired 2 Years Technical writing. Desired 2 Years Business analysis. Required 3 Years Experience working with SQLServer databases. Desired 2 Years

Developer/Automation Lead Tester

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation  as a Lead Developer/Automation Test Scripts Writer. Duties Include: Analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, analyzing and developing requirements into test conditions, development and execution of automated scripts using Selenium to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing automated test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks automated testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for automated test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher. Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with automated testing, testing tools, writing test plans and reviewing test cases.Required 5 Years Java Development experience. Required 3 Years Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required         Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required         Ability to work in a rapidly changing environment. Required         Strong analytical and problem solving skills. Required         Experience with testing Curam products. Highly desired 2 Years Experience testing for a health and human services project. Highly desired 2 Years Experience with executing SQL to validate or test. Desired 6 Months Experience navigating on a UNIX platform. Desired 6 Months Experience developing and executing Selinium automated test scripts. Required 3 Years

Curam Business Analyst

Research Triangle Park, NC
Contract
Our client requires the assistance of a contract resource to serve as a Curam Business Analyst to support the development and implementation. This position will be responsible for managing IBM Curam business analysis work or projects with distinct deliverables to a solution. Tasks include: Leading fit/gap, JAD sessions that map requirements to standard features and functions, develop functional designs, identifying and documenting business processes, issues, value levers, metrics, and capabilities. Identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Curam Business Application Suite. Utilizing knowledge of the Curam software product to conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks. Knowledge and experience with Curam workflow. Skills: Experience designing within the Curam software suite. Required 5 Years Experience with problem identification and integration of technical skills to resolve issues. Required 5 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 5 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 5 Years Ability to independently identify and develop solutions. Required 5 Years Understand Curam Case Management functionality and associated business processes of a Social Security organization. Required 5 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 5 Years Ability to establish and maintain effective working relationships with customers. Highly desired Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Highly desired Experience in business application consulting or development. Required 5 Years Curam V6 Certification. Highly desired Experience leading JAD sessions. Required 5 Years Experience in mapping requirements to standard features and functions. Required 5 Years

IT Project Manager

Harrisburg, PA
Contract
Our client is seeking an individual to serve as the lead project manager for the procurement and implementation of the ELS system. It is also expected that through this process the individual will obtain subject matter expertise regarding the licensing function of all agencies and assist in looking for the optimized business processes that can be used with all agencies in order to minimize custom functions within the ELS application that will lead to higher costs. This individual will also work cooperatively and lead other project managers within individual project offices for successful implementation of the ELS system and associated business processes. Responsibilities: The selected contractor must be familiar with a variety of the project management methodologies and rely on experience and judgment to plan and accomplish goals. They will have proven experience in leading projects to successful implementation. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. The Project Manager will drive entire initiatives for ELS from start to finish ensuring that the project is completed on schedule and that the final project meets business, technical and established quality requirements. Generally, the contractor needs to have the skills and abilities to: Manage other Project Managers. This person will serve as the primary or lead Project manager for a cross-agency initiative that will involve other Project Managers. Serve as the primary point of contact for all project deliverables and dispositions. Develop the detailed integrated Project Management Plan across all program areas. Manage, and track the project progress against the project schedule. Serve as primary point of contact for defect management after implementation; this includes defect triage processes. Manage contractor deliverables and project issues and risks. Monitor integrated project milestones and phases and take corrective action as needed to ensure the project is on schedule. Monitor and track the project budget and advise necessary stakeholders. Plan, organize, prioritize, and manage multiple work efforts across the project teams. Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work packages via status reports. Schedule or monitor status reviews, project management inspections, and software quality assurance work product and process reviews with the appropriate stakeholders. Additional skills: Analyze and distribute reports on project metrics associated with work items related to improvement measures. Ensure all changes to scope follow processes outlined in the Change Management Plan and are documented. Build and maintain relationships with key stakeholders and customer representatives. Serve as the primary point of contact for all project-related issues and resolution of issues. Accountable for management of the projects scope for the project and gaining agreement and approval of scope changes with customer representatives and affected stakeholders. Accountable for peer reviews with the appropriate project team resources. Coordinate and present to agencies as necessary. Identify and manage project risk, and develop risk mitigation strategies, and track to closure. Coordinate the establishment of project standards and project specific procedures with team leads. Ensure project compliance with the standards and procedures. Develop and facilitate achievement of project service commitments. Ensure that tasks provide value and support the strategic direction of the project. Balance workload with project members capacity. Plan project specific training and orientation needs. Required: Experience with formal project management methodology. Required 6 Years 4 year college degree or equivalent technical study. Highly desired Experience managing other Project Managers. Required 3 Years Experience managing contract deliverables. Required 3 Years Experience in monitoring project milestones and taking corrective action to ensure project is on schedule. Required 5 Years Experience in tracking project financials. Required 5 Years Experience in managing multiple work efforts across project teams. Required  3 Years Experience in establishing project standards. Required 2 Years Experience with programs related to health and human services. Highly desired 2 Years

Utilization Management Professional

Miami, FL
Contract
Our client is seeking an individual to work under general supervision, and in collaboration with Medical Directors and other members of the clinical team, gathers and synthesizes clinical information in order to authorize services. Reviews health care services to determine consistency with contract requirements, coverage policies and evidence-based medical necessity criteria; collects and analyzes utilization information; assists with program processes for transitions across levels of care including discharge planning and ambulatory follow up activity. Serves as an expert resource on coverage policies, covered benefits, and medical necessity criteria. Essential Functions: Develops and manages new enrollee transitions and those involving a change in provider relationships. Develops and implements transition plans, as indicated, to ensure continuity of care. Negotiates and documents single case agreements according to the company's procedures. Reviews planned, in process, or completed health care services to ensure medical necessity and effectiveness according to evidence-based criteria. Proposes alternatives when the requested services do not meet medical necessity criteria or are outside the contracted network. As assigned and based on credentials, monitors and reviews specialized requests and treatment records such as Treatment Record Forms. In conjunction with providers and facilities, identifies, develops and monitors discharge plans. Collaborates with the Care Coordination Team to implement support for transitions in care. Facilitates timely sharing of enrollees clinical information (such as previous treatment, medications, and planned care) in order to promote continuity of care. Provides information to enrollees, providers, and internal staff regarding covered and non-covered benefits, community resources, agency programs, and company policies and procedures and criteria. Interacts with Medical Directors and Physician Advisors to provide case information and discuss clinical and authorization questions and concerns regarding specific cases. Assures that case documentation for each decision is complete, including related correspondence. Participates in Care Coordination Team and utilization management activities, including collaboration with other staff on enrollee cases, and performing data collection, tracking, and analysis. Maintains an active work load in accordance with performance standards. Works with community agencies as appropriate. Participates in network development including identification and recruitment of quality providers as needed. Advocates for the enrollee to ensure health care needs are met. Interacts with providers in a professional, respectful manner. Provides coverage of Nurse Line and/or Crisis Line as requested or required for position. Requirements/Certifications: Must be onsite in Miami, FL6 Month Contract with possible extensions and possibility to go permanent. RN or LPN certification required. 6 months+ experience with concurrent review. Experience reviewing cases of inpatients for medical necessity and experience with assisting with discharge and transition of care planning. Ability to analyze specific utilization problems and creatively plan and implement solutions. Able to demonstrate the ability to quickly develop an alliance with providers via telephone. On call coverage of Nurse Line as requested or required of position. Experience conducting utilization management according to medical necessity criteria. Ability to use computer systems. Good organization, time management and verbal and written communication skills. Knowledge of utilization management procedures, Medicaid benefits, community resources and providers. Knowledge and experience in diverse patient care settings including inpatient care. Ability to function independently and as a team member. Start Time: 08:00 AM End Time: 04:30 PM

Application Developer II

Richmond, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Responsibilities: Document and demonstrate solutions by developing documentation, flowcharts, layouts, architectural design and diagrams. Have basic understanding on how cloud works with knowledge of one or more cloud services like AWS, Google or Azure API familiarity, design and documentation experience. Build and deploy automation experience e.g., working with Jenkins and the automation pipelines. Qualifications: A Love for Linux/Unix and good in bash scripting. Proficient understanding of code versioning tools such as GIT, Mercurial or SVN. Good in Python, understands multi-processing and multi-threading architectures. Have basic understanding of how authorization and authentication works to interact with different system components. Relational Database knowledge and have experience working with ORACLE/Postgres SQL. Python and angular JS is more valuable over Java. Strong communications. Experience in application integration over software development.          

QA Specialist II

Richmond, VA
Contract
Astyra is seeking a Quality Assurance Specialist. Scripting/Project Tools: Jmeter/Load Runner/Performance Center (NOTE: Performance Center is similar to ALM/QC and is a project space to manage test executions and results etc., it is not a mandatory tool to have experience. Jmeter and Load Runner are the tools for scripting and designing tests and necessary to have experience with) Monitoring tools:  AppD, New Relic, Wily Introscope Diagnostic/Sitescope Cloudwatch but experience with any of the monitoring tools above is helpful. Job Skills: Scripting in Jmeter/Load Runner. Load Modeling - how to design. Test Strategy/Test Plan. NFRs( Non Functional Requirements) and how to apply them to test strategy/plans and load modeling. PTLC: need knowledge of performance testing life cycle. Reporting: design/generate reports based on test results. AWS: at least basic knowledge of how it works and how to perf test apps on AWS Test Automation: It would also help if they had some level of knowledge of test automation, including java. Good communications to Sr. Level leadership.        

Deployment Specialist

Glen Allen, VA
Contract
Responsibilities: Under general supervision, this fully competent role manages LAN performances and maintains LAN security. Installs network software and trains users on LAN operation. Troubleshoots LAN problems. Implements LAN policies, procedures, and standards and ensures their conformance with information systems and company objectives. Evaluates and recommends hardware, software and telecommunication equipment that meet the user’s needs. Under direct and general supervision, this role performs asset management for computers, computer peripherals, iPhones, and iPads. This individual is also responsible for imaging new computers, keeping 180 Stock computers up to date and delivering the incoming computers and peripherals to clients. This is desktop support and has nothing to do with LAN switches, wireless access points or anything else related to LAN environment. Is responsible for working company-wide in multi-platform environments. Provides occasional functional guidance to less experienced deployment specialists. An incumbent is monitored on performance to established service levels for the department. Qualifications: Windows 10 knowledge Expertise with PC deployment and SCCM Experience in data communications is desired. Knowledge of software applications and hardware is required. Also experience with imaging computers and deploying them to large populations is a must. Possesses a broad understanding of customer needs and of how to meet those needs through customer service experience. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer. Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Ability to respond to multiple customer and employee/contractor requests or demands. Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.  Bachelor's degree preferred, but not required. High School Diploma or GED required.

Associate Deployment Specialist

Surry, VA
Contract
Responsibilities: Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:  Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures. Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. May be required to be on call in a rotation. Perform other duties as requested or assigned. Qualifications: Ability to manage multiple activities and resources Strong oral and written communication skills. Possesses a broad understanding of customer needs and of how to meet those needs. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.) Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Education: High School or GED required

Associate Deployment Specialist

Waterford, CT
Contract
Responsibilities: Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:  Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures. Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. May be required to be on call in a rotation. Perform other duties as requested or assigned. Qualifications: Ability to manage multiple activities and resources Strong oral and written communication skills. Possesses a broad understanding of customer needs and of how to meet those needs. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.) Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Education: High School or GED required

Associate Deployment Specialist

Louisa, VA
Contract
Responsibilities: Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:  Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures. Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. May be required to be on call in a rotation. Perform other duties as requested or assigned. Qualifications: Ability to manage multiple activities and resources Strong oral and written communication skills. Possesses a broad understanding of customer needs and of how to meet those needs. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.) Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Education: High School or GED required

Associate Deployment Specialist

Bridgeport, WV
Contract
Responsibilities: Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:  Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures. Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. May be required to be on call in a rotation. Perform other duties as requested or assigned. Qualifications: Ability to manage multiple activities and resources Strong oral and written communication skills. Possesses a broad understanding of customer needs and of how to meet those needs. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.) Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Education: High School or GED required

Associate Deployment Specialist

Cleveland, OH
Contract
Responsibilities: Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:  Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures. Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. May be required to be on call in a rotation. Perform other duties as requested or assigned. Qualifications: Ability to manage multiple activities and resources Strong oral and written communication skills. Possesses a broad understanding of customer needs and of how to meet those needs. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.) Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Education: High School or GED required

Associate Deployment Specialist

Richmond, VA
Contract
Responsibilities: Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:  Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures. Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. May be required to be on call in a rotation. Perform other duties as requested or assigned. Qualifications: Ability to manage multiple activities and resources Strong oral and written communication skills. Possesses a broad understanding of customer needs and of how to meet those needs. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.) Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Education: High School or GED required

Windows/System Engineer

Clifton Forge, VA
Contract
Our client is seeking an individual responsible for enterprise level windows/systems administration including: maintenance, backups, patch management, support, troubleshooting, installation, and break/fix. Areas of responsibility include DEV, QA, UAT, Training, Pre-Production, and Production server environments.  Responsibilities: Implementation of best practices & hardening standards Supporting reporting/automation/configuration of windows infrastructure. Work involves supporting primarily windows systems using Active Directory. Work includes optimizing systems performance, troubleshooting systems problems, and analyzing usage and systems load issues of a highly technical nature. Position requires frequent interaction with employees, customers, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems. Work may include creation, installation, and modification of software and hardware, testing, and documentation on a variety of platforms. Qualifications: Experience working in multi-tiered server environments. Demonstrated ability to work independently and complete assigned project responsibilities under limited supervision. Work requires excellent written and verbal communication skills coupled with a high technical skill level. Extensive systems administration experience on the Windows Server platform, monitoring, diagnostics, and performance tuning, etc. Skills:            Windows Server Experience. Required 5 Years Windows Active Directory Experience. Required 5 Years DHCP Desired  2 Years DNS Desired 2 Years VCenter Desired 1 Years VMware ESXI Desired 1 Years Exchange Desired  2 Years Sharepoint Desired 1 Years  

Senior LAN Administrator

Richmond, VA
Contract
Our client is seeking an individual to provide 3rd level workstation support for help tickets as they relate to software development/deployment, iOS device management and other desktop support issues that may arise. Responsibilities: Work independently or with general direction. Provide integrated team support and maintenance of LAN hardware and software. Perform LAN security procedures. Implement PC/LAN policies, procedures and standards and ensure conformance with information systems and company objectives. Responsible for working in multi-platform environments on multiple project assignments. Monitored on performance to established service levels for the department. Errors may cause significant disruption to operations or major costs. Full understanding and experience in SCCM. Scripting with PowerShell, and experience in VDI and migrations to Windows 10 are a plus. Qualifications: Experience with PC/LAN communications hardware/software in a multi-protocol environment. Network software management. Data communications troubleshooting desired. Broad understanding of customer needs. Demonstrate sense of urgency; take ownership. Demonstrate specialized understanding of the customers business; adapt to the environment. "People person"; clients are comfortable in approaching. Maintain a solid strategy for efficient problem diagnosis. Focus on real issues. Must be a good listener. Communicate often with the customer. Advocate for the customer; see the problem through to resolution. Comfortable asking for assistance as well as sharing experiences and lessons learned. Respond to multiple customer requests. Manage workload by prioritizing tasks. Knows when the situation is beyond their expertise and seeks help for a resolution. Exercise discretion in the performance of duties and responsibilities. Comfortable interjecting ideas, opinions, and influence. Bachelor BA/BS preferred.  

IT Project Manager

Midlothian Turnpike, VA
Contract
Our client is seeking a project manager to manage projects that will implement new systems, including body camera and Cardinal implementations. The project manager is responsible for managing the project scope, schedule and budget and reporting to IT management on a weekly basis. For COTS solutions, the project manager will oversee the vendor efforts on the design, development and implementation of the system and will coordinate with IT Division and business unit staff as needed. The project manager will be responsible for the identification, analysis, tracking and recommending appropriate actions to project issues including those that are technology related. They will also be responsible for the identification and management of project risks. The project manager will provide overall direction to the vendor on the design, development, implementation and delivery of legacy replacement systems. In general, the project manager is responsible for the coordination and completion of the assigned projects. The project manager must have: Extensive knowledge of applications development (minimum of 5 years experience) some of which in a project leadership or PM position. Experience overseeing the implementation of a large complex application by a vendor. They must be able to communicate both orally and in writing, and to work with multiple stakeholders and facilitate collaboration between vendor and IT Division staff. Years of Experience/Certifications: 8-11 years of experience in the field or in a related area. PMP or Commonwealth Project Management Certification preferred. Skills: Review, analyze and evaluate user/system needs. Required 7 Years Business processes Re-engineering. Desired 5 Years Proficient with Microsoft Word and XL. Required 5 Years Demonstrated ability to manage multiple projects lasting 6 to 12 months, with teams of 3 to 4 people. Required 10 Years Demonstrated ability to train and support end users. Required 5 Years PMP or Commonwealth Project Management Certification. Highly desired

Front End Angular UI Developer

Harrisburg, PA
Contract
Our client requires the services of Front End Angular UI Developer staff augmentation consultant.  Responsibilities: Writing clean, elegant code that is functional, maintainable, and scalable. Designing, improving, and updating customer-facing websites and applications to create a rich, innovative, and interactive user experience. Develop standards, best-practices, templates, styles and libraries to provide a consistent user experience. Staying up to date with the latest web technologies and UI design principles. Skills & Experience Required Bachelor's degree in IT related field (e.g. Software Engineering, Computer Science, etc). Strong understanding of the DOM, HTML, CSS (2 & 3), JavaScript & jQuery. Significant experience with AngularJS (1.x), Angular(2+) with TypeScript (2.x). Projects experience with migration from AngularJS to Angular. 3+ years of experience with additional web libraries and frameworks. Preferred: jQuery, Bootstrap, Underscore. Experience with pre-processors and front-end tooling workflows - Node.js (NPM), Bower, SASS. Grunt and/or Gulp, WebPack usage is must. Building AngularJs and Angular - Components and Directives - IS A MUST. Understanding of Angular update. Must be able to show / demonstrate the work. Experience testing JavaScript /jQuery code and Responsive Web Design (RWD) architecture. Experience with data integration; understanding/experience with RESTful API design. Working in an Agile environment; knowledge of SCRUM framework a plus. Nice to Have, but not required: Bootstrap 4 alpha knowledge. SCSS Management experience. Ionic framework experience. Soft Skills: Problem solving and critical thinking. Must be able to work independently. Can communicate effectively with multiple team members at a given time. Strong team-building, vendor and customer relations skills. Experience maintaining and extending documentation Required: Software Development Experience. Required 6 Years Responsive Web Design (Bootstrap, HTML5 & CSS3 development). Required 3 Years AngularJs and Angular Development / Node/ Package Managers - npm/ bower / libs like underscore / moment. Required 3 Years Experience developing angular UI components/directives. Required 2 Years Type Script 1.x / 2.x is must. Required 2 Years Grunt/Gulp/WebPack (Build Process). Required 3 Years JavaScript framework like Angular 2.x / Angular-cli / ngupgrade. Highly desired 2 Years Have design portfolio (preferred online portfolio) (NOTE: Please provide link on the resume if available). Highly desired Experience in Agile/SCRUM environment. Highly desired 1 Years Experience with AngularJS to Angular migration. Highly desired

Software Test Analyst 4

Richmond, VA
Contract
Our client is seeking a dedicated Software Test Analyst is needed to support validation of functionality and perform UAT for the Replacement Project, which is replacing a mainframe-based application with a web-based application. This resource will test functional specifications against the system, assist with test plans and test cases, schedule UAT activities, conduct UAT activities, track bugs, and communicate status to the project team. Responsibilities include: Web-based application testing System and integration testing Ad-hoc and exploratory testing Creation of test plans and test cases Managing and performing UAT Defect tracking Communicating with the project team Skills: SharePoint, Microsoft Visual Studio, and Team Foundation Server. Highly desired 5 Years

IT Project Coordinator II

McLean, VA
Contract
Our client is seeking an individual to provide administrative support for both associate and pool project managers leading IT development or IT technology projects in IT. Qualifications: Experience providing administrative support for IT development or IT technology projects. Familiarity with IT environment and technology terminology. A working knowledge of the IT development life cycle. Proficient in the use of the Microsoft Office products: Outlook, Word, Excel. Basic skill set in the use of Microsoft Powerpoint, Visio, and Project. Familiarity with running a project following the Agile and Phased/Waterfall methodologies including both Technology and Non-technology projects. Familiarity with Clarity or a similar project portfolio management tool. Ability to support multiple project managers concurrently based on size and complexity of projects. Number of stakeholders: Scope and impact effects more than one group of stakeholders Location of stakeholders: Centralized at one site, with few dispersed members Number of departments: One to three departments. Some financial services industry experience. Can be responsible for 2 - 4 projects. Some exposure to agile concepts preferred. Exposure to formal project management methodologies. Project Coordination Tools: Demonstrated ability to use tool setsSoftware tools. Moderate experience with MS Office suite. Provides clear concise communication within project team. Prior experience working with outside Third Parties Soft Skills: High energy Great communication skills. A PM BG Required: MS PowerPoint  MS EXCEL  A candidate with JIRA experience is HIGHLY preferred If candidate has G-suite experience, that would be a plus. Ideal candidate will have a Project Management BG. Hours are from 8-5pm or 8:30-5:30pm M-F for a 40 hour work week.  

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