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Desktop Administrator

Phoenix, AZ
Contract
A Senior Production Operations Specialist (Desktop Administrator) can monitor operate and improve production services and provide end user support. Responsibilities: Understand key issues that happen within the area that you support and drive for issue resolution. Guide and coach other junior operations specialists. Improve the production operations for the area your support through automation and better processes. Desktop Administrator will work in a team of 2 others and support a local group of 500 staff, including remote workers. 70% of job will be in-person, desk side support. They are the local point of contact for end users (in-person, by telephone, or via-email) to provide timely support and maintenance of their desktop computing environments and phone services. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and phone hardware and peripherals. Requirements/Certifications: Your candidates should be proficient in the following:Windows 7 & Windows 10 Windows products (Office, Outlook, Visio, Project, etc.) SCCM Zoom Service Now Box BitLocker Basic telecom troubleshooting Active Directory-creating accounts, user and folder permissions, name changes, terminations Browsers- IE, Chrome, FireFox Network troubleshooting including home networking WiFi troubleshooting Android and iOS phones iPads Citrix Java Mac Pro- would be nice but not necessary Printer troubleshooting Attention to detail Setting up hardware Strong Customer Service Skills GED or High School required

Senior iOS Developer

Harrisburg, PA
Contract
The selected candidate will serve as a programmer/developer for iOS Mobile Computing solutions. The candidate will serve as a software developer for the mobile projects to develop and deploy comprehensive custom software solutions for the iOS-based mobile devices to be utilized by the client while assisting with mentoring staff assigned to the projects. The projects will involve working with the iOS mobile development tools, relational databases, and web service-oriented client/server architecture. The selected candidate is expected to understand the business and technical requirements, implement the solutions based on those requirements, and respond quickly to the changes made to these requirements as part of the Agile process. The selected candidate should be quick at learning newer versions of the SDKs, as they are made available by Apple. Specific Duties: Serve as a developer of n-tier applications using iOS SDKs and mobile development tools. Develop, test, and deploy user interface, service tier and data tier components for complex applications, including server-based web applications and mobile applications in a timely manner. Participate in the full SDLC process of iOS application solutions, including Objective C, Swift, HTML5, JSON, XML and web services. Participate in design and coding of database objects in relational databases such as IBM DB2, including queries, stored procedures, views, triggers, etc. Participate in design and coding of application-embedded, scheduled and ad-hoc reporting solutions. Comprehensive understanding and experience of designing, developing and testing for the Apple iOS platform is mandatory. Expert level knowledge is required of using iOS frameworks related to UI, Core Data, storyboards, web services, security/keychain, camera integration, asynchronous/background processing, multitasking, etc. Expert knowledge of common design patterns (like MVC, delegation, target-action) and Cocoa layers related to Touch, Media, OS and Services, Objective-C, Swift, and iOS principles of memory management, notifications, blocks, categories, etc. Meet with end users and technical staff of all types to gather business and system requirements. Provide technical assistance and assist with mentoring of staff assigned to the project. All projects follow the Agile sprint methodology, and the selected candidate should be comfortable with daily standups, sprint grooming and planning activities, integration testing, and UAT. Work independently and as a part of a team. Skills: Full iOS SDLC experience as an application developer-Required 5 Years. Experience with Object Oriented development-Required 5 Years. Experience with iOS SDK and Objective-C-Required-5 Years. Experience with Swift and latest iOS APIs and frameworks-Required 2 Years. Experience with Core Data framework-Required 3 Years. Experience with iOS Auto Layout and UX refinement-Required 2 Years. Experience with blocks and notifications-Required-3 Years. Experience with relational database development-Required 3 Years. Experience w/ consuming & utilizing RESTful JSON web services & synchronization of data captured on a mobile device w/ enterprise backend apps/DB-Required 2 Years. Experience in architecting & developing mobile web applications in enterprise setting-Highly desired. Experience in continuous integration/continuous deployment technologies such as Jenkins-Highly desired. Experience with HTML5 development and JavaScript framework-Highly desired. Experience developing hybrid applications and applications on multiple mobile computing platforms-Desired. Strong oral/written communication skills-Required.

Overnight/Remote - Customer Care Associate

Iowa City, IA
Contract
This position is a frontline service position communicating to the client's members and providers programs, policies, and procedures. Responsibilities include answering incoming calls on eligibility, benefits, claims, and authorization of services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the first call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Links or makes routine referrals and triage decisions not requiring clinical judgment. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Educates providers on how to submit claims and when/where to submit a treatment plan. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Lead or participate in Care Management Center activities as requested that help improve Care Center performance, excellence and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid Care Management Center in better serving its members and help the client achieve its business and operational goals. Assist CMC efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume full responsibility for self-development and career progression. Proactively seek and participate in ongoing training (formal and informal) in all aspects of the Customer Service Associate role. Assist in the mentoring and training of new CSAs. Remain responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Performs various other duties and special projects that are assigned by management on a daily basis while performing primary functions.   Qualifications: Must be customer service oriented, meet Service standards in all categories on a monthly basis, be a team player, maintain member and provider confidentiality at all times, demonstrate effective problem solving skills, and be punctual and maintain good attendance. Minimum Requirements Education: HS/GED. Must be a proficient typist and able to maneuver through various computer platforms while verifying demographic information on all calls. Excellent verbal and written communication, organizational and multi-tasking skills. Must recognize customer service as an ever-changing environment-this causes one to be flexible in scheduling and having the ability to accept change. Responsible for meeting call handling requirements and daily telephone standards as set forth by the CMC. Must agree to observing service for the purpose of training and quality control Experience in a Customer Service/Health Care environment. Candidates must have reliable internet Hours: Sunday 5:00pm - 1:30am Monday 6:00pm - 2:30am Tuesday 9:00pm - 5:30am Friday 5:30pm - 2:00am Saturday 1:00pm - 9:30pm Remote (work from home; candidates must have reliable internet)  

Customer Service Associate

Innsbrook, VA
Contract
This position is a frontline service position providing assistance to the client's members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help the client achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Customer Service High School (Required) 

Administrative Assistant III

Richmond, VA
Contract
Responsibilities: Under general supervision, this role provides highest level of clerical and administrative support to a management level(s), department or group of professionals. May assist in development of policies and guidelines to carry out administrative responsibilities. Performs general office duties such as:answering telephone calls, making appointments and scheduling meetings; initiating and composing correspondence; collects, compiles and analyzes information and data; performs higher level calculations and analyses; investigates questionable areas and makes administrative decisions; maintains and updates office supplies and assists in maintenance of department files. May process invoices, handle confidential records and information, and/or make travel arrangements. Exercises considerable discretion in performance of duties and responsibilities. May provide guidance and assistance to less experienced office support staff. Provides typing and word processing support. Regularly uses computer software such as word processing, spreadsheets, graphics and presentation software.   Qualifications: Ability to collect, compile and analyze information and data. Strong oral and written communication skills. High level of initiative and ability to use judgment. Strong skills operating computerized and standard office equipment. Excellent skills using word processing, spreadsheet and graphics software. Knowledge of company policies, practices and procedures. Strong planning and organizing skills. Extensive clerical/administrative experience. Proficient in use of SAP. Education: High School or GED preferred

Data Warehouse Business Analyst 3

Mechanicsburg, PA
Contract
Our client requires the services of a Business Analyst staff augmentation consultant to act as a liaison between business units and data warehouse technical development team to ensure business requirements are understood and translated into functional and technical requirements for new development of a data warehouse and subsequent reporting for the client's users. The client utilized both waterfall and agile project methodologies. As such, experience with both waterfall and agile project methodologies will be preferred. Specific Duties: Collects, analyzes, and documents business rules, processes, and legislation. Leads business requirements gathering sessions with business and technical resources for the data warehouse. Analyzes other business documentation (i.e. policies/procedures, Use Cases of other development projects, etc.) to determine necessary changes or enhancements to the data warehouse. Works with developers, system owners and business users to ensure processes are defined, documented and translated into technical requirements in order for the development team to build and deliver the data warehouse solution. Works with users to Investigate, model, define and document required business processes, including business process that improve data collection and quality. Prepares or reviews detailed functional specifications for complex IT systems development or enhancement projects to be used by developers for system coding. Participates in the development of detailed functional specifications for highly complex system development and enhancement projects. Prepares user stories and use cases and involve in agile development project team. Develops user acceptance test scripts. Conducts system testing or coordinates system testing with users and Q/A Team. Reviews and approves test results performed. Prepares system change requests. Plans for the implementation of system changes. Recommends system or system change implementation schedules. Updates training materials and provides user training. Troubleshoots system, data, or process problems. Prepares queries and reports using various reporting software packages. Performs related work as required. Qualifications: Experience with writing user stories and use cases Required 5 Years Experience with developing business requirements Required 5 Years Experience with developing functional requirements Required 5 Years Experience with Data Warehouse concepts Required 3 Years Experience with Data explorations (Understanding of Data and mapping to business KPI, Historical and trend analysis, Data cleanup, Data interpolation Required 3 Years Experience with Agile Development Methodology Highly desired 3 Years Experience using the Test Manager Highly desired 3 Years Experience with Team Foundation Server (TFS) Highly desired 3 Years Working knowledge of relational databases and database querying language such as MS SQL Highly desired 3 Years Experience using Business Intelligence (BI) tools Highly desired 3 Years

Transition Project Coordinator

Chester, VA
Contract
Responsibilities: Schedule project meetings and serve as a scribe to capture detailed technical correspondences during suppliers business meetings. Monitor project schedule and add change request(s) in the Helpdesk Tool (VMWare Service Manager), monitor the status of the change request(s) and attend Change Advisory Board (CAB) meetings with Project Manager. Perform research on new services and assist in enhancing documentation Create business diagrams (e.g. process flow diagram) supporting new systems Assist with the monitoring and responses of the Shared Mailbox Assisting with Business Readiness documentation development and review process Supports Risk & Issue Management by monitoring trigger dates and ensuring the Risk or Issue is updated by Risk Owners per the outcome of the Risk/Issue Management Meetings Enters action items into the action log as identified in project, technical, and Risk Management meetings Provide Weekly Status reports Other duties as assigned Qualifications: Experience/knowledge in Google G-Suites is preferred Experience with Messaging Services is preferred Ability to communicate effectively in writing and verbally Ability to take detail notes and transcribe them within 24 hours Ability to manage multiple priorities Ability to work independently with both technical staff and users at various levels Experience with MS Project, PowerPoint, Excel, SharePoint, Visio

Telecom Carrier Wireline Billing Analyst

Tysons, VA
Contract
Responsibilities: Responsible for reviewing enterprise telecom wireline bills, identifying errors, filing disputes, and confirming complete bill accuracy. Identify and explain root cause of monthly invoice variances. Identify cost savings/avoidance opportunities. Act as escalation point of contact for all billing and operational issues. Participate in regular financial and operational meetings. Create detailed reports, pivot charts, and summaries based correlating circuit orders/disconnects with billing accuracy and financial forecasting. Manage or participate in special projects. Identify opportunities to improve efficiency and effectiveness. Contribute to and implement standards and changes to systems and processes. Assist in performing process quality and compliance audits. Supports enterprise wide compliance with enterprise standards, processes and policies. Provides financial support and expertise Qualifications: WIRELINE billing carrier experience is required for this role At least 2 Years of experience processing telecom wireline bills with TEM (Telecom ?Must have a very strong understanding of telecom wireline billing. Independent worker, Analytical, Problem Solver, Detailed Oriented. Expense Management) tool -Tangoe Proficient in MS Excel Proficient in MS Powerpoint Preferred Qualifications: Bachelors Degree in Information Systems/MIS, Accounting/Finance or related Experience with Tangoes Billing IT Advanced Excel skills: pivot tables, lookups, etc Business Object queries   Keywords: Telecom Telecom expense management TEM Telecom billing Telco audit Telecommunications expense audit Network cost Telecommunications analyst Telecom audit  Line cost Wireline billing experience

Principal Applications Developer

Richmond, VA
Contract
The selected candidate for this position will be responsible for implementing and enhancing the functionality in Oracle eBusiness suite 12.1, to include responsibility for configurations, modifications, testing, deployment, and production support. Our client seeks a professional and technical individual to serve as a Principal Applications Developer in the Information Technology Division (ITD). The selected candidate for this position will be responsible for implementing and enhancing the functionality in Oracle eBusiness suite 12.1, to include responsibility for configurations, modifications, testing, deployment, and production support. Work will involve evaluating business processes and procedures in the design of systems and development of business requirements, program specifications, system test plans, and process flow diagrams. Major responsibilities of the selected candidate for this position will include: Gathering and analyzing business requirements data through interviews and observations to develop and modify program applications by utilizing Oracle application standards and tools Consulting with staff to analyze procedures and identify issues; and defining input and output requirements. Developing and executing unit and system testing Supporting user acceptance testing; developing and updating systems documentation Supporting turnover of program changes into the production system. Qualifications: Preferred qualifications for this position include considerable hands-on experience in implementing, customizing and supporting the Oracle eBusiness Suite, particularly the AP, GL and Human Resources modules.  Required 4 Years A functional and technical understanding of Oracle eBusiness suite 12.1 or higher is required. Required 4 Years A working knowledge of Oracle Developer suite (Forms/Reports), Oracle JDeveloper, Oracle Workflow Builder, SQL and PLSQL is essential. Required 4 Years Strong verbal, written, interpersonal, troubleshooting, and analytical skills are essential. Ideal candidates for this position will be organized with strong attention to detail, have a strong customer focus, and have the ability to collaborate and function effectively in a team environment. Familiarity of all phases of project management and the system development life cycle is a plus.

DC Technician II

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position.   ***This position operates on a 24/7 staffing model so candidates must be flexible with regards to hours and must be willing to work nights where needed. Shifts will be 12 hours and could be either on front or back half of the week.*** Responsibilities: Analyzes and resolves facilities related production issues. Documents and follows up on all issues to ensure customer satisfaction and stability. Engagement with operational platform teams and customer IT teams to support problem management activities including root cause analysis. Participation in creation and implementation of project designs. Participation in creation and implementation of security standards. Participation in on-call activities. Qualifications: Role requires strong knowledge and hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux), and experience (3-5 or more years) in both areas. Certification in hardware and software preferred, but not required. Procurement knowledge and experience, vendor management, and knowledge of data center best practices are also requirements. Individual will need to know cabling specifications and best practices for voice and data solutions, intermediate electrical theory, HVAC, security, raised floor and other best practices associated with managing an enterprise level data center. Individual must also possess thorough understanding of OSI model, and demonstrate hands-on experience with at least one major information technology hardware platform (mainframe, distributed, microcomputer, telephony). Individual will be required to use a Data Center Visual Management tool to update and maintain raised floor plans from design through implementation and maintenance phases of project. Position requires great communication skills, both oral and written since position's audience includes technical, project and business resources. Must also possess the ability to manage multiple tasks and deadlines (often conflicting for priority). 3-5 years experience in an applicable operations role including cabling systems, asset management, power and space management, or raised floor logistics.   Preferred Qualifications 5 years hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux) Certification in a facilities operations or engineering field Bachelors Degree in Computer Science MCSE, MCSA, ITIL Certification, Basic Unix, Basic SQL 8 years experience in an enterprise level Data Center ?ITIL knowledge and experience preferred but not required.

Data Analyst II

McLean, VA
Contract
Responsibilities: Responsible for the design, development and administration of transactional and analytical data constructs/structures and business reports. Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. Required basic Tableau reporting capability and business context critical thinking. Demonstrated ability to move from one sequential assignment to the next (work environment and priorities can change quickly depending on business needs). Demonstrated ability to extract data from systems to reporting platforms.   Qualifications: Experience with major querying tools preferred. Works substantially with little supervision or oversight to deliver key milestones. Less than 30 days to self sufficiency. Ability to deliver highly technical information to a broader audience beyond the team SQL preferred 1-2 years Data Analysis preferred 2-4 years Tableau basic skills required

IT Engineer I

Richmond, VA
Contract
Responsibilities: Entry or developmental level position providing telecommunications engineering support in designated company area, or specific engineering discipline. Performs analysis, research and design. Under direction of supervisor or work leader, performs routine assignments designed to develop professional engineering work knowledge, gain familiarity with techniques, approaches, practices and the nature of engineering systems, equipment, etc. Place orders for new leased circuits. Place orders for changes or disconnection of leased circuits. Track to completion circuit orders. Update circuit documentation in various tracking systems. Review billing and accounting issues. Order, track and coordinate Telco Special Construction projects. Coordinate installation of Telco service entrance cable. Coordinate installation of high voltage facilities. Qualifications: Basic knowledge of engineering concepts, fundamentals and theory. Effective decision making skills. Ability to develop project management skills and to handle multiple tasks. Strong written and oral communication skills. High level of organizational skills. Strong computer skills including Excel, Word, Outlook, Sharepoint, Power Point and Visio. Ability to multi-task and be effective in a high volume, fast paced environment. Problem solving skills. Ability to proactively manage 40+ assignments / telco orders. Ability to work in a team environment. Knowledge of communications circuits including - Ethernet, MPLS, DS0, DS1, DS3, PRI, POTS, FIOS. Knowledge of HVP (high voltage protection) methods and equipment as it pertains to a Telco demarcation point at Electric Power Stations and Substations. Knowledge of SCC tariffs pertaining to telephone companies.

Business Analyst 3

Harrisburg, PA
Contract
Responsibilities: Work independently Work on multiple projects at a time and move from one project to the next. Adhere to and ensure project compliance with all applicable information technology policies, guidelines, security and standards. Plan, coordinate and facilitate sessions with program staff and internal and external customers in a variety of business areas. Document business process flows, business rules, and develop process diagrams using diagramming tools. Develop and document Business and/or Functional Requirements, including but not limited to project initiation documentation, what the needed achievements will be, quality measures, and what the system, process, or product/service must do in order to fulfill the business requirements. Perform Business Process Reengineering (BPR) including assessment of existing business processes (As-Is Assessment), determination of future state (To-Be Assessment and Requirements), BPR gap analysis and assessment, and the general and detailed system design activities needed to support the business systems. Coordinate Business Analyst SDLC responsibilities as a team member across projects and applications as assigned in various development methodologies. Act as a liaison between the stakeholders and application development staff to foster a productive relationship between IT resources and program management staffs. Perform related duties as assigned.   Qualifications: Experience developing report specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Knowledge of systems development lifecycle, requirements traceability, and testing. Experience using formal requirements gathering methodologies. Strong organization and writing skills. ?Experience developing graphic representations of complex business processes.

Care Manager - BH

Orange, CA
Contract
Under general supervision, and in collaboration with other members of the clinical team, authorizes and reviews utilization of mental health services provided in inpatient and intermediate care settings. Collects and analyzes utilization data. Assists with discharge planning and ambulatory follow up activity. Provides member assistance with mental health and substance abuse issues, and participates in special quality improvement projects. Essential Functions: Monitors inpatient and intermediate level of care services related to mental health treatment to ensure medical necessity and effectiveness. Provides telephone triage, crisis intervention and emergency authorizations as assigned. Performs concurrent reviews for inpatient care and other levels of care as allowed by scope of practice and experience. In conjunction with providers and facilities, develops discharge plans and oversee their  implementation. Provides information to members and providers regarding mental health benefits  community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases. Participates in quality improvement activities, including data collection, tracking, and analysis. Proposes alternative plans of treatment when requests for services do not meet medical necessity criteria. Advocates for the patient to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process. Requirements/Certifications: License: LCSW, LMFT or RN. LCSWs and LMFTs REQUIRE a Masters Degree. RNs REQUIRES a Bachelors Degree

Senior Mail Services Coordinator

Maryland Heights, Missouri
Contract
Responsible for insuring a smooth work-flow throughout the entire mail operation. Maintains accurate records for all equipment and mail center operations. Essential Functions: Ensure mail is date-stamped, sorted and batched. Distribute mail to departments post sorting. Handle incoming, outgoing, interoffice and overnight mail in a timely manner. Retrieve, assemble, and file information accurately and timely using established procedures. Handle returned mail according to documented procedures. Participate in mail pickups from the local Post Office, as needed. Fill in appropriate log sheets for monthly Requirements/Certifications: 3+ years mail center or related experience Must possess valid driver's license Detail oriented with excellent organizational and problem-solving skills. Ability to work with minimal supervision, multi-task, be adaptable to repetitive tasks.

DC Technician III

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Responsibilities: Managing Linux and Windows Servers in an admin role for various application ranging from Active Directory, VDI, O365, HR related applications I&AM and ISRM. Driving incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive Supporting production system deployments while ensuring SLAs are met Progress, protect, and provide for the software and systems behind all of the client's external and internal customer facing services with an ever-watchful eye on their availability, latency, performance, and capacity Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance Manage Continuous Integration / Continuous Delivery pipelines Influencing resiliency and scalability in production environments in Amazon Web Services and Azure Equipping systems with automated monitoring and alerting Design, write and deliver technical and process automations to improve the availability, scalability, latency, and efficiency of services Solve problems relating to critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions Influence and support new designs, architectures, standards and methods for large-scale distributed systems Engage in service capacity planning and demand forecasting, software performance analysis and system tuning Identifying and remediating risk to critical and non-critical system KPIs Provide technical leadership with Unix systems internals and networking Identify and implement opportunities for automation of routine maintenance tasks and common issues Troubleshoot networking problems with an in-depth knowledge and understanding of network theory including various concepts such as networking protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing. Qualifications: Bachelors Degree or Military Experience At least 1 year of experience in leading production support teams, software development teams At least 1 year experience in enterprise support, ITIL practices and principles At least 1 year of experience in supporting production systems in a cloud environment Preferred Qualifications: 1+ years of experience with one of the following: Linux, UNIX, Openstack administration Python, Ruby, Go, JavaScript development experience NoSQL platforms 1+ years of experience with any of the following: AWS cloud services configuration & administration Chef, Ansible, Puppet or UDeploy Jenkins, Codeship, or Travis experience Restful web/API services support and deployment 1+ years of experience with Splunk, BlueStripe, Zabbix monitoring / alerting

Behavioral Healthcare Coordinator

Columbia, MD
Contract
Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources. This role promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction. Essential Functions: Conducting in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters. Communicating and developing the treatment plan for authorization of services, and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services). Implementing, coordinating, and monitoring strategies for members and families to improve health and quality of life outcomes. Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs. Acts as an advocate for members care needs by identifying and addressing gaps in care. Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan. Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes; collects clinical path variance data that indicates potential areas for improvement of case and services provided; works with members and the interdisciplinary care plan team to adjust plan of care, when necessary. Educating providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care. Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team (ICPT), to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum. Collaborates with the interdisciplinary care plan team which may include member, caregivers, member's legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases. Provides assistance to members with questions and concerns regarding care, providers or delivery system. Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources. Generates reports in accordance with care coordination goals. Complies with Case management Society of America Standards for Case Management Practice and with CCMC code of Professional Conduct for Case Managers. Assists with orientation and mentoring of new team members as appropriate. Requirements/Certifications: Candidates with dual license in MD& DC or MD & VA who resides in MD will have preference over candidates who are ONLY licensed in MD.  They are requiring MD licensed only candidates to start the process of obtaining their DC and/or VA licenses within 30 days of completing training. The candidate must be comfortable in a cubicle environment, able to type and talk at the same time at a conversational pace and able to navigate through multiple systems. Candidate MUST have 5 TOTAL years of Post Masters Experience.  These candidates will be in a cube setting working from the phone. The calls can last 30+ mins depending on the nature of the call. They will receive the calls from the Care Workers and will assess the needs and determine the best resources. Must be computer literate. Must be comfortable with Microsoft Office and know how to send and receive an e-mail, attach a document, accept meeting invites, work in Word, Excel (be able to sort and filter data). Not a lot in PowerPoint. They are HEAVY IM and email users so they must be familiar. The candidate MUST be able to type and talk at the same time. They need a Masters level behavioral health clinician with 5 years post master experience that is licensed to practice independently. Licensed as a LCSW-C or LCPC or LCMFT-

Care Manager

San Diego, CA
Contract
Essential Functions: Completes relevant screening and assessment tools to determine member readiness, level of risk and need for chronic pain case management. Develops, implements and monitors the individualized Chronic Pain Plan, with specific, quantifiable goals and desired outcomes for members who meet criteria for intensive chronic pain case management. Manages case load, including risk stratification of members, monitoring reassessment needs and facilitating linkage with appropriate services and resources when the members level of chronic pain risk/need changes. Serves as the primary point of member contact. Assesses member needs, manages care and services, and ensures effective communication among members, caregivers, providers and community supports. Provides members with information and referral for alternative and complementary care, as needed and as provided in the members benefit plan. Follows guidelines of the Chronic Pain Case Management Program with respect to engagement, enrollment, case management activities, and discharge. Maintains timely, complete and accurate documentation using both hard copy and technology-based solutions in compliance with regulatory policies and procedures. Gathers and summarizes data for reports. Supports initiatives of the Quality Assessment and Performance Improvement Committee. Requirements/Certifications: The selected candidate will assessment, reassessment, care plan and coordinate care and services for members enrolled in the Chronic Pain Management Program. The overall goal is to provide alternative resources when managing pain. This includes ongoing monitoring of appropriate and effective person centered care plan, member education and care management. Regularly communicates with the members Primary Care Physician (PCP) and other providers to integrate the member, caregiver and other provider feedback into the assessment and planning. Required license: LSCW Caseload: 55 members at a given time. Must haves: Behavioral Health experience AND Pain Management experience AND Clinical experience

EAP Consultant

Beaumont, TX
Contract
Provides direct support to organizations and their employees through the delivery of assessment, consultation, education and triage services. Consults with employees and managers on a variety of workplace and work based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning. The selected candidate will be a "Stress Counselor". The goal is to help the staff (we do not support the hurricane victims) maintain productivity and personal well-being during a natural disaster. The "Stress Counselor will do so by providing educational services and program related to stress management and familiarize employees with EAP and WL (worklife)services before, during and after deployment. Services that stress counselors provide Management Consultation, One-on-One Consultation, distributing materials and brief EAP and WL orientations. Essential Functions: Provides employee consultation related to specific personal problems and concerns. Completes required forms in a clear and concise manner. Provides expert consultation to employees and/or supervisors on a variety of workplace and work based issues. Provides EAP,WL, legal and financial benefit information and education. Provides brief orientations as needed to describe benefits. License: LCPC, LPC, LCSW and LMFT

Incident Manager

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position.     The Incident Manager (IM) facilitates critical incident bridges and helps support and development teams resolve computer systems, network and other operational problems.   Typical hours: We have 4 shifts - front half of week days; back half of week days. The selected candidate will be assigned to one of the 4 shifts depending on the shift vacancy. The shift will alternate 4 - 12 hour days one week and 3 - 12 hour days the next week. * 6pm - 6am OR 6am - 6pm Required Experience: Experience troubleshooting computer systems issues. Technical experience supporting Enterprise Infrastructure (Unix, Windows Server, Network, Database, Cloud) Familiarity with an Incident Management tools such as HP Service Manager or equivalent. Great communications (oral, written, type), PC and phone skills required - these skills will be tested Candidates should be great problem solvers, vocal leaders and great written communication skills. Prior technology experience is required in either networking, Unix, Windows or Database. AWS experience is preferred. Candidate should be able to multitask while actively engaged in listening to incident call details Candidate should be able to work effectively in a fast-paced environment Candidate should be able to notate accurate call details/timeline while on incident call Productive in a team-oriented environment

Java Developer III

Tysons, VA
Contract
Responsibilities: Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Requires a bachelor's degree in area of specialty and 6+ years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A degree of creativity and latitude is required. Typically reports to a supervisor or manager. Required Skill Set: AWS Certified, Java, Python, Maven, MicroService, Angular 4.0, BootStrap, Spring, Jenkins, etc. Hands-on solution architecture and Lead Developer role, who can create the framework and lead the junior resources

Part Time Project Manager

Richmond, VA
Contract
The selected project manager will be implementing a software enhancement. The enhancement will provide two software modules for a new access point on the systems program page. Here, the  client will be able to complete annual applications packets, monthly claims for reimbursement, and access (security-driven) compliance information The Project Manager will provide services which include preparing the required Oversight project management artifacts in support of the entire project life cycle: Program Initiation, Program Management Planning, Program Execution, Program Closeout and Program Evaluation. The Project Manager will also be responsible for creating and managing any Change Management Request. The Project Manager will serve as the liaison between the primary stakeholders and the 3rd party vendor. The Project manager is there to protect the client's investment and secure that all deliverables arrive within scope, on schedule and within budget.   Qualifications: Large scale project management experience Required 7 Years Project Management of software implementation Required 3 Years

Business Analyst 2

Harrisburg, PA
Contract
The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. 4 year college degree ore equivalent Highly Desired

Supply Chain Analyst

Chester, VA
Contract
Our client is seeking a highly organized and analytical Business Process Analyst is needed to interface with business and technology teams to support the expansion of a vendor based Contract Management Solution (CMS) and an in-house developed Supplier Reporting System (SRS).  Responsibilities: Coordinate the Contract Management System (CMS) implementation by working with end users, technical staff and vendor. Ensure delivery of project deliverables per plan including business processes, procedures and training as well as changes that result from project implementation. Monitor and manage project tasks, scope and timeline Ensure the successful transition from project implementation to operations Facilitate sessions to analyze workflows and define requirements Document business processes, workflows and requirements Provide user guidance and training as needed to support operational activities after project implementation Identify project-related issues, risks and solutions Provide regular updates including project accomplishments, issues and next steps Support the implementation of an in-house developed Supplier Reporting System (SRS) which is dependent on data from the CMS. EO 20 is in the latter phase of testing while a CMS upgrade is underway. Skills:   Candidate must have strong analytical and problem solving skills, the ability to perform assigned tasks with minimal direction, the ability to lead process improvement efforts and the ability to lead project activities as needed. A self-starter to develop actionable plans, to fully participate in completing identified tasks (hands-on) and to lead the team in defining processes, monitoring tasks, leading work sessions or performing the tasks required to implement agreed solutions. Effective presentation skills Required Business Process Improvement Required 5 Years Microsoft SharePoint 2010, 2013 Required 2 Years Excellent written and verbal communication skills Required Business Acumen Required 3 Years Highly developed time management and organizational skills Required Attention to detail Required Documenting business processes, workflows and requirements Requried 5 Years Highly skilled in PowerPoint, Outlook, Excel, Word Required 5 Years Highly skilled in Microsoft Project, Visio Required 5 Years Highly skilled in Microsoft SharePoint (2010,2013) Required 5 Years Experience leading project teams and users in the delivery of IT solutions Required

Project Manager - IT III

Tysons, VA
Contract
Project Manager services include the management of complex, high value IT delivery projects that require the coordination of development work or technology work on multiple platforms to achieve desired functionality. Typically, the PM will lead a matrixed team and once the project is complete, the PM will move to another project that will have a different team mixture.   Qualifications: Proven and substantial experience leading complex IT development or IT technology projects (typically 6+ years) A thorough knowledge of the IT development life cycle Proficient in the use of the Microsoft Office products: Outlook, Word, Excel, Powerpoint, Visio, and Project Strong written and oral communications Ability to lead a team to desired outcome Experienced interacting with both senior leaders as well as peers Ability to identify and negotiate solutions to address project challenges Comfortable challenging ideas and working with disparate groups to bring about consensus Able to handle ambiguity in the project without losing focus Able to perform with minimal direction Exposure to Agile methodology Familiarity with Clarity or similar project portfolio management tool Significant understanding of technical environment Proven ability to lead large/complex matrixed team from many different internal groups and different locations and drive results through task coordination, handoffs and overall delivery of solution

Sterling File Gateway Developer III

Plano, TX
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Our client is looking for an SI/SFG developer who is familiar with AWS. This role will develop BP's to integrate SFG/SI with AWS S3, an external PGP server, and other enhancements. Responsibilities: Responsible for the overall system design. Documents development requirements for database, applications, and operation system environment. Consults with end users to test and debug applications to meet client needs. Serves as expertise in all aspects of designing and application development. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/department. May conduct training to IT Staff. Skills: Mapping/Data translation experience is a plus but not required. Must know SFG/SI infrastructure. Requires a bachelor's degree and may be expected to have an advanced degree in area of specialty and 6+ years of experience in the field or in a related area. Demonstrates expertise in a variety of the field's concepts, practices and procedures. AWS preferred

Associate Accountant

Richmond, VA
Contract
Astyra is currently seeking an Associate Accountant contractor to assist our client in their Finance Division. The duties/responsibilities and knowledge and skills are listed below: Duties/Responsibilities:   Invoice (AP), Expense Report, Deposit (AR) and Journal Entry Processing AP Check Printing and Distribution Vendor Maintenance, General Ledger and Bank Reconciliation Credit Card Administration; Ensuring policies, procedures and controls are in compliance for all processes. Knowledge/Skill Requirement:   BS in Accounting, Finance, or Business Administration or equivalent experience; Microsoft Office 8 years of directly related experience in Accounting Support Services Preferred experience includes knowledge of Great Plains Financial, Office Cast, Infor XM; Lawson Financials.  

Analytics Manager (Data Management)

Marple, PA
Contract
Primary responsibilities consist of analyzing the business impact on care costs ranging from medical action plans, product development, program evaluation, population management, and general sales proof points/ROI for public sector business unit. Essential Functions: Responsible for the measurement, presentation, and communication of care cost results for entire medical spend through the development and maintenance of appropriate reporting tools and infrastructure. Apply sound financial/analytic skills to perform care cost analyses to promote information-based decision-making in support of key business objectives Oversee the organization and reporting of medical care cost results. This includes the design and development of reporting tools to efficiently measure, monitor, and communicate care results, and support the identification of care cost risks and opportunities. Provide behavioral health care cost analytic capacity in support of strategic business unit objectives. Apply sound, quantitative, problem-solving analytics to address and/or resolve relevant care cost issues as needed. Proactively identify and communicate key results. Manage analytic workflow interface with the strategic business unit. Support the development of new products, new models of care, and population cohort management, i.e. Medicaid expansion. Develop ROI models to show value of new programs and models of care. Provide expertise and support on proper aggregation and normalization of Medicaid medical and pharmacy datasets. Build strong cross-functional relationships within the organization including actuarial, underwriting, clinical operations, and healthcare informatics, in addition to the client's strategic business unit. Requirements/Certifications: 5+ years of experience in Finance. Minimum 3 years of experience with the practical uses and applications of healthcare data. Demonstrated ability to translate business-driven data needs into technical data/programming approach including proper aggregation and normalization of medical and pharmacy data. Ability to effectively communicate complex data/ideas to all levels of management. Experience manipulating large data sets. Medicaid knowledge & working knowledge of Microsoft Access, SAS, SQL, BI, COGNOS preferred. Excellent quantitative, problem-solving and analytic skills. Strong written and verbal communication skills. Bachelor's degree required.

Telecommunications SME

Richmond, VA
Contract
Responsibilities: Place orders for new leased circuits. Place orders for changes or disconnection of leased circuits. Track to completion circuit orders. Update circuit documentation in various tracking systems. Review billing and accounting issues. Order, track and coordinate Telco Special Construction projects. Coordinate installation of Telco service entrance cable. Coordinate installation of high voltage facilities. Identify opportunities to improve the efficiency and effectiveness of the business processes within the entire business unit without jeopardizing reliability, availability, or safety.   Qualifications: Knowledge of telecommunications circuits including - Ethernet, MPLS, DS0, DS1, DS3, PRI, POTS, FIOS, and DSL. Strong written and oral communication skills. Strong planning and organizational skills with the ability to facilitate and/or work on multiple projects simultaneously. Strong computer skills including Excel, Word, Outlook, Sharepoint, Power Point and Visio. Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved. Ability to multi-task and be effective in a high volume, fast paced environment. Problem solving skills. Ability to proactively manage 40+ assignments / Telco circuit orders. Strong customer service orientation. Ability to work in a team environment. Knowledge of HVP (high voltage protection) methods and equipment as it pertains to a Telco demarcation point at Electric Power Stations and Substations.

Customer Service Specialist

Richmond, VA
Contract
Astyra is currently seeking multiple Customer Service Specialist contractors to assist our client in their Homeownership Division. The duties/responsibilities and knowledge and skills are listed below: Duties/Responsibilities:   Answer incoming calls from borrower, lending partners and the general public within established time frames Provide first call resolution Research an d resolve inquires by collaborating with internal and external partners Ensure loan records are properly updated and maintained –including name , address, death/marriage certificate, and other status changes Provide awareness and education regarding VHDA’s customer portal and automated options. Knowledge/Skill Requirement:   3-5 years of Customer Service experience in an inbound call center Mortgage Loan Servicing knowledge Able to handle inbound and outbound calls in a high volume environment Attention to detail, analytical and problem solving skills, sound judgement are all required Strong verbal and written communication skills with active listening Bi-lingual is preferred but not required   Schedule Possibilities: 10:00 AM – 6:00 PM or 10:30 AM – 6:30 PM 12:00 PM – 5:00 PM  

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