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ERP Functional Analyst

Norfolk, VA
Contract
Astyra is seeking an Interim Functional Analyst for our client to augment staff for day-to-day operations during the period of selection and implementation of a new financial system. The appropriate candidate will be reporting to the Application Manager when on duty. Duties include: Understanding the business processes that underly the financial systems functionality To identify/define application problems by conferring directly with users and evaluating procedures, processes and the adequacy of the functionality. Developing of solutions by preparing and evaluating alternative workflows and technical/programming requirements. Validation of results by testing programs prior to acceptance testing. Training users in the preferred/optimal manner of operating the financial system Create/maintain financial reports based on user specifications, troubleshoot all reporting related issues and provide support to users Provide user aids by writing and/or updating reference documentation.   Requirements: Bachelor’s degree in Computer Science, Management Information Systems or substantially equivalent field for the purpose of the position. A degree in Accounting or similar field is acceptable, if work experience with financial systems is sufficient. 5+ years’ experience supporting enterprise-wide financial systems through programming changes and technical support. Demonstrated experience with application support of financial system modules, such as Accounts Payable, Procurement, Billing, General Ledger, Fixed Assets and Budget. Demonstrated experience working within the Windows operating system and defining programming requirements within MS SQL server databases Demonstrated experience with report tools, such as Business Objects, Cognos ReportNet, SSRS Demonstrated ability to identify, investigate and resolve technical system issues. Clear and professional verbal and written communications skills Demonstrated attention to detail Ability to work independently and prioritize to achieve multiple objectives Demonstrated competence of personal productivity software such as Microsoft Office (Access, Excel, and Outlook) at least at an intermediate level Preferred skills and experiences: Maritime industry experience Experience with the Infor and Microsoft suite of financial system modules Experience in a corporate accounting environment Maintenance of certificates of expertise pertaining to related application

.NET Programmer

Harrisburg, PA
Contract
The primary role of the candidate will be to work a large highly complex hybrid application with core Commercial off-the-shelf (COTS) code and custom built .NET modules utilizing a SQL Server database backend. The candidate also will work on the new custom modules/web sites developed in ASP.NET MVC C# platform.   Qualifications: Can easily understand very complex database designs. The main application is a database driven application. Strong analytical skills. The majority of the issues with the application are based on the database design and requires someone who can handle complex problems. Strong .NET development background. This person will also assist the technical lead on the team to learn the business areas and then apply the best technical solutions to the business requests. Develop and maintain applications and databases by evaluating the requirements; analyzing requirements; developing software systems and, also perform all SDLC stages. ASP.NET web development experience, VB.NET, and/or C# Required 7 Years Visual Studio (combination of 2008, 2010, 2013 etc.) Required 6 Years Database Oracle/SQL Server Required 7 Years HTML5/CSS3 and Bootstrap framework. Required 3 Years Strong analytical and communication skills. Required MVC Required 5 Years Accounting experience is highly preferred. Highly desired 10 years of 'real' hands-on working experience. This excludes 'experience' earned academically and/or through internship. Required 10 Years

.NET/SQL Server Developer

Richmond, VA
Contract
The C# .NET / SQL Server Developer: Develops, creates, and modifies general computer applications software or specialized utility programs. Analyzes user needs and develops software solutions. Designs software or customizes software for client use with the aim of optimizing operational efficiency. Will analyze and design databases within an application area, working individually or coordinating database development as part of a team. Qualifications: Highly knowledgeable in C# .NET development using Visual Studio Required 5 Years Knowledgeable in SQL Server Database development Required 5 Years Working knowledge of SQL Server Reporting Services Required 5 Years Demonstrated understanding of system development life cycle Required 10 Years Demonstrated ability in systems analysis, design, development and implementation Required 10 Years Development of complex system design, programming specifications and documentation (both user and systems) Required 10 Years Demonstrated ability to code in multiple languages Required 10 Years Demonstrated ability in execute multiple projects simultaneously Required 10 Years Communications skills to include communicating technological information to both technical and non-technical personnel both orally and in writing Required 10 Years Ability to provide hands-on software training to small groups and in developing training materials Required 5 Years Ability to diagnose and correct programming errors Required 10 Years Ability to work with other team members on design of software systems Required 10 Years

Senior Desktop Administrator

Miami, FL
Contract
The Senior Desktop Administrator is the local point of contact for end-users (in person, by telephone, or via e-mail) to provide advanced support and maintenance of their desktop computing environments and phone services. Provides leadership and guidance in advanced technical support and diagnoses of PC hardware and software problems. Oversees desktop responsibility of IT Help Desk requests, ensuring all tickets are responded to and closed in timely manner.  Essential Functions: (List tasks critical to completion of daily workload) 25%Participates in 24 X 7 On-Call rotation. Must be available and responsive for 24x7 on-call situations using their personal cell phone, certain conditions apply. 20%Service Level Agreements Ensures user needs are met in a timeframe dictated by the service level agreements. Accurately document work performed in ticketing database in maintaining SLA statistics. 15% Perform advanced Desktop administration functions and provides technical oversight and consultation of maintenance activities 15% Advanced technical support and diagnoses of PC hardware and software problems 10%Project Management leadership Manages office expansions, relocations, closings, new business, applications and systems. Coordinates with other IT Departments, i.e. Network, Telecom, LAN Administration and Datacom for project implementations. 10%-5% Maintains, and upholds procedures and standards for annual QA audits. Polls and audits customer base via a survey form to ensure proper level customer service is provided and administered. May test new applications and patches for the desktop. Requirements/Certifications: Associate's degree Strong technical proficiency in Microsoft Windows 7 and Windows 

Billing Analyst

Arlington, VA
Contract
The Billing Analyst is responsible for generating the monthly invoices. Providing these services in an effective and efficient manner will ensure that the company's finances are accurate and up to date. Job Duties: Prepare invoices on a monthly basis. Submit invoices through various payment portals  Ability to generate invoices Prepare Final and Interim Invoices Ability to understand contract briefings Ability to understand contract funding and billing requirements Ability to prepare supporting documentation for invoices. The ability to identify corrections needed on invoices Special projects as required Other duties as assigned

Project Coordinator - IT III

Richmond, VA
Contract
The application of knowledge, skills, tools, and techniques to the definition, planning and tracking of project activities to meet or exceed customer and stakeholder needs and expectations. Monitors project schedule and reports to appropriate internal clients. Stores project artifacts, builds knowledge libraries, manages issue and risk updates, and monitors overall SDM compliance.   Responsibilities: Responsible for intake, analysis, resolution, of Trusted/CFM/CFA failures reflected on daily reporting. Works with intent owners, recovery partners, suppliers and data analysts on defect investigation and resolution to eliminate impacts to customer experience. Communicates with varied audiences to drive matters to resolution and to ensure quality and customer experience targets are achieved. Manages the daily review and triage of all fulfillment validation reports based in Excel. Investigates anomalies in reports, leveraging Card Review System, queries, and the data analysts on the team. Responsible for escalating suspected issues in order to meet our goal of 1 day between discovery and recordation of GRC events or IT system issues. Maintain evidence of process adherence so that process is audit ready at all times. Responsible for metrics regarding recovery efforts, both of customer accounts and system failures Responsible for maintaining all work instruction documents, ensuring that the documents and the daily work correspond. Qualifications: Viewed as having significant expertise in given field. Applies extensive technical expertise, and has full knowledge of other related disciplines. Guides the successful completion of major projects and may function in a project leadership role. Develops technical solutions to complex problems , which require the regular use of ingenuity and creativity. Work is performed without appreciable direction. Typical Experience Level: 4-5 years Top skills: MS Word, MS Excel (data entry)  Teradata experience is plus!

Lead Programmer Analyst (Certified Hadoop Developer)

Glen Allen, VA
Contract
This is a Lead Programmer Analyst position for a candidate who is an expert at data integration with RDBMS, Big Data/Hadoop, Appliances (NZ, RS), Data Lake concepts and has relevant experience with various OS, network and storage concepts. Responsibilities: Candidate will work as a Lead on new implementations in defining the architecture and road-map on data movement tools of Informatica /Hadoop. Will drive new initiatives, conducts POC's and evaluates other products for seamless integration. Role requires a strong data architect that can work with IT Architects and IT Analysts to break down a complex system into smaller components. Looking for candidate with out of box thinking with T-shaped skills who has tremendous appetite to constantly learn new tools/technologies. Has good exposure to cloud for IaaS and SaaS Requirements/Certifications: Cloudera Certified Hadoop Developer/ or Hadoop Big Data Certified, preferred 5-7 years of experience using ETL tools including a minimum of 2 years designing, building and deploying software using Hadoop 2+ years of experience with Informatica products. Experience with analytical/reporting tools for visualization is a plus. Experience with AWS is a plus. Experience in health care is a plus. Bachelor's degree required. Experience working with stakeholders in understanding their requirements, translating that to mapping specification and construct solution. Experience performing data models.

Cognos Developer 10.2.2

Glen Allen, VA
Contract
Responsibilities: Our client is looking for candidates with intermediate to expert level skills with Cognos version 10.2.2. Candidates must demonstrate history of working in team environments, but also being able to complete their assignments independently. Candidate must be able to climb the learning curve very quickly - within a week or two. Candidates must have strong communication skills - while they will not be interacting directly with business customers as part of their core role, that situation may come up, so they need to be able to speak with both business and technical resources. Requirements/Certifications: Cognos is the only must have technical requirement, though its a plus if candidates with experience with any of the following: ETL (Ab Initio, Informatica, SSIS, etc.) experience  Databases technologies such as SQL Server, Oracle, or DB2 experience Data warehouse technologies such as Netezza or Teradata experience Data lake technologies, such as Zaloni or Hadoop experience Java Script, JSON, XML or HTML experience Data modeling experience

Scrum Master III

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Scrum Master Base Requirements: Support the product development process: Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed Scrum-related meetings: Track and communicate team velocity and sprint/release progress Maintain process documentation Ensure the development teams are practicing the Agile principles Support the Product Owner: Assist as needed with backlog maintenance Assist with internal and external communication, improving transparency, and radiating information Assist with prioritization and resolution of defects/bugs Support the product team: Participate proactively in developing and maintaining team standards, tools, and best practices Identify and remove impediments, prevent distractions Facilitate discussion and conflict resolution Empower the team to self-organize Qualifications: Bachelor's degree or combination of relevant education and experience Excellent interpersonal skills, ability to work with diverse personality types Ability to understand technical issues at a high level A thorough understanding of Agile software development methodologies, values, and procedures Exceptional communication, organization, and time management skills Ability to coach the team to reach their highest potential Collaborative approach to driving decisions Strong analytical and problem solving skills with a high attention to detail Must be a Certified ScrumMaster with 5+ years of project management experience and 5+ years of ScrumMaster experience Must have knowledge of VersionOne and familiar with the Scale Agile Framework

.NET Developer

Harrisburg, PA
Contract
This position is for a .NET developer who will perform a very active role in the development of an enterprise application to directly support the Enterprise Content Services (ECS) Exception Handling for Captivas processing. The developer would also be assigned to work with custom-built enterprise business intelligence web portal and support the development of other medium to large .NET applications. The candidate will be a member of a dynamic team responsible for doing .NET development for multiple, concurrent projects, and will be involved in all the phases of the SDLC. Core technologies to be leveraged are .NET, ASP.NET MVC, ASP.NET Web Forms, C#, jQuery, SQL Server 2014. Specific Duties: Perform .NET application development in C# for a browser-based ECS application. Perform jQuery/JavaScript based client-side application development to augment the portal experience. Develop complex SQL Server 2014 analytical queries, views, stored procedures and functions. Diagnose, analyze, troubleshoot and choose appropriate solutions to fix other application component and data-related issues. Required Skills and Experience: Required 5+: .NET development - C# Required 3+: ASP.NET MVC development using C# Required 3+: jQuery or similar JavaScript frameworks Required 3+: Database development with SQL Server and Oracle and PL/SQL Desired 2+: Microsoft Azure .NET app development/deployment Desired 2+: AngularJS development Desired 2+: SAP BusinessObjects experience (Crystal Reports Enterprise

Utilization Management Professional

Miami, Florida
Contract
Under general supervision, and in collaboration with Medical Directors and other members of the clinical team, gathers and synthesizes clinical information in order to authorize services. Reviews health care services to determine consistency with contract requirements, coverage policies and evidence-based medical necessity criteria; collects and analyzes utilization information; assists with program processes for transitions across levels of care including discharge planning and ambulatory follow up activity. Serves as an expert resource on coverage policies, covered benefits, and medical necessity criteria. Essential Functions: Develops and manages new enrollee transitions and those involving a change in provider relationships. Develops and implements transition plans, as indicated, to ensure continuity of care. Negotiates and documents single case agreements according to the company's procedures. Reviews planned, in process, or completed health care services to ensure medical necessity and effectiveness according to evidence-based criteria. Proposes alternatives when the requested services do not meet medical necessity criteria or are outside the contracted network. As assigned and based on credentials, monitors and reviews specialized requests and treatment records such as Treatment Record Forms. In conjunction with providers and facilities, identifies, develops and monitors discharge plans. Collaborates with the Care Coordination Team to implement support for transitions in care. ?Facilitates timely sharing of enrollees' clinical information (such as previous treatment, medications, and planned care) in order to promote continuity of care. Provides information to enrollees, providers, and internal staff regarding covered and non-covered benefits, community resources, agency programs, and company policies and procedures and criteria. Interacts with Medical Directors and Physician Advisors to provide case information and discuss clinical and authorization questions and concerns regarding specific cases. Assures that case documentation for each decision is complete, including related correspondence. Participates in Care Coordination Team and utilization management activities, including collaboration with other staff on enrollee cases, and performing data collection, tracking, and analysis. Maintains an active work load in accordance with performance standards. Works with community agencies as appropriate. Participates in network development including identification and recruitment of quality providers as needed. Advocates for the enrollee to ensure health care needs are met. Interacts with providers in a professional, respectful manner. Provides coverage of Nurse Line and/or Crisis Line as requested or required for position. Requirements/Certifications: RN or clinical credentials in a behavioral health field. If not an RN, must hold Masters or Doctoral Degree. If LPN, must work under the direct clinical supervision of a Registered Nurse (RN) Case Manager, Registered Nurse Utilization Management Professional (UMP), or Registered Nurse Clinical Manager. Ability to use computer systems. Good organization, time management and verbal and written communication skills. Knowledge of utilization management procedures, Medicaid benefits, community resources and providers. Knowledge and experience in diverse patient care settings including inpatient care. Ability to function independently and as a team member. Knowledge of ICD and DSM IV coding or most current edition. Ability to analyze specific utilization problems and creatively plan and implement solutions. Able to demonstrate the ability to quickly develop an alliance with providers via telephone. On call coverage of Nurse Line as requested or required of position. 3 years experience post degree in a clinical, psychiatric and/or substance abuse health care setting. Also requires minimum of 3 years of experience conducting utilization management according to medical necessity criteria. ClinicalRN Registered Nurse, State and/or Compact State Licensure Care Mgmt LPN   Licensed Practical Nurse Care Mgmt Associates: Nursing

Senior Business Intelligence Specialist

Glen Allen, VA
Contract
The Business Intelligence Specialist will assist with the gathering of reporting and business intelligence requirements and the oversight of implementations. Responsibilities: Activities will include project activity coordination, assembling various project artifacts and documents, meeting participation, coordination and facilitation, documentation deliverable creation and facilitating and conducting reviews of BI activities throughout the implementation period and into the post-implementation phase of the client implementations. Serves as liaison between departmental team business owners, end users, IT, Claims and Clinical departments as well as training teams and end users. Responds to ad hoc requests for support, reports and analysis using Cognos self-service tools or SQL queries. Supports departmental management team by providing project status information. May maintain task queues in JIRA and track the assignments of other assigned individuals to the project team to ensure on time and successful delivery of all project components. Develops and maintains project plans and/or tasks lists. Qualifications: Must be very well organized. Strong interpersonal skills working amongst a diverse team of professionals. Very strong written and verbal communication skills. Experience in gathering business intelligence and reporting requirements in previous roles. Experience in project oversight, coordination or management. Experience working in an Agile/Scrum environment is preferred, but not required. Experience using Atlassian products such as JIRA and Confluence highly desirable. Experience applying the principles of software analysis, development and design to ensure traceability from requirements to delivery, including establishing measure for approval of end results. Experience with SQL query writing for data validation purposes Experience working in a Data Warehouse environment with dimensional data models highly desired Strong proficiency in MS Office- Excel and Word. Other Microsoft Products such as Visio and MS Project would be beneficial, though, not necessary. Strong working knowledge of SQL is required. Analytical/problem solving skills Experience gathering and documenting requirements that are development ready particularly within a Business Intelligence operation would be particularly helpful

Telecom Carrier Billing Analyst

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Provides financial support and expertise for Carrier Services. Must have a very strong understanding of telecom billing. Independent worker, Analytical, Problem Solver, Detailed Oriented. Responsibilities: Responsible for reviewing enterprise telecom bills, identifying errors, filing disputes, and confirming complete bill accuracy. Identify and explain root cause of monthly invoice variances. Identify cost savings/avoidance opportunities. Act as escalation point of contact for all billing and operational issues. Participate in regular financial and operational meetings. Create detailed reports, pivot charts, and summaries based correlating circuit orders/disconnects with billing accuracy and financial forecasting. Manage or participate in special projects. Identify opportunities to improve efficiency and effectiveness. Contribute to and implement standards and changes to systems and processes. Assist in performing process quality and compliance audits. Supports enterprise wide compliance with enterprise standards, processes and policies. Qualifications: At least 2 Years of experience processing telecom bills with TEM (Telecom Expense Management) tool -uses Tangoe Proficient in MS Excel Proficient in MS Powerpoint Preferred Qualifications: Bachelors Degree in Information Systems/MIS, Accounting/Finance or related Experience with Tangoes Billing IT Advanced Excel skills: pivot tables, lookups, etc Business Object queries

Data Center Technician III

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Role requires extensive knowledge and hands on support of distributed application platforms (Microsoft Office Messaging and Collaboration, Identity and Access Management, Virtual desktop, ..) and operating systems (HPUX, Windows Server, Solaris and Linux), and experience (8 or more years) in both areas. Certification in hardware and software required. Individual must also possess thorough understanding of networking, and demonstrate proficient hands on experience with multiple major information technology hardware platform (mainframe, distributed, microcomputer, telephony). Individual will be required to leverage sound judgement and troubleshooting skills to manage Incident Resolution work, as well as an eye towards full automation to drive out manual work. Position requires excellent communication skills, both oral and written since position's audience includes technical, project and business resources. Must be proficient at managing multiple tasks and deadlines (often conflicting for priority). Responsibilities Incident resolution and supporting production system deployments while ensuring SLAs are met. Deliver on Time to Resolve and Time to Detect reduction efforts. Identify and contribute to longterm solutions and preventative techniques. Increasing SelfHealing through closed loop automation. Progress, protect, and provide for the applications and subsystems behind all of the client's external and internal customer facing services with an ever watchful eye on their availability, latency, performance, and capacity. Collaborating with other tech leads and support teams to ensure integrated end to end availability, reliability, and performance Support and deliver within Continuous Integration/Continuous Delivery pipelines Influencing resiliency and scalability in production environments in Amazon Web Services and other cloud platforms Equipping systems with automated monitoring and alerting Support the team and contribute to designing, writing and delivering technical and process automations to improve the availability, scalability, latency, and efficiency of services. Solve problems relating to mission critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions. Influence and support new designs, architectures, standards and methods for large scale distributed systems. Engage in service capacity planning and demand forecasting, software performance analysis and system tuning. Identifying and remediating risk to critical and noncritical system KPIs Qualifications: Bachelors Degree in Computer Science or related technical field, or equivalent practical experience At least 3 years of experience in Enterprise production support or At least 3 years of experience in software development teams Performs and/or oversees daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. At least 3 years of Support experience in one or more of the following: Windows Servers with emphasis on CMD Line administration Experience supporting end-users on O365 capabilities and collaboration tools (Outlook, OneDrive, OWA, etc) Performs routine problem analysis and resolution of Virtual Desktop (VDI, Citrix,..) solutions Unix/Linux/AIX server administration Networking: knowledge and understanding of network theory (TCP/IP, UDP, ICMP, DNS, OSI layers, and load balancing) At least 1 year of experience with ITIL practices and principles Systematic problem solving approach, coupled with a strong sense of ownership and drive At least 1 year of experience with Enterprise Monitoring Tools such as Splunk, BlueStripe, Zabbix, HPOM, Diagnostics, Sitescope, BSM Preferred Qualifications: Masters Degree At least 1 year working in 1 or more of the following: AWS cloud services configuration & administration Chef, Ansible, Puppet or UDeploy Jenkins, Codeship, or Travis Restful web/API services support and deployment Linux, UNIX, AIX, or Openstack administration Apache Webserver, Tomcat, or Weblogic Python, Ruby, Go, Javascript development experience Mongo, Hadoop, Casandra administration Developing on monitoring systems: Splunk, BlueStripe, or Zabbix Familiarity with hosting apps in Cloud Technical certification(s) in Cloud or OpenSource technologies

HR Call Center Representative

Maryland Heights, Missouri
Contract
Responsible for responding to employee questions and inquiries about employee benefit programs and human resource policies. Provides assistance with disability, health, and life benefits, paid time off, and retirement plans. Prepares appropriate documentation and processes necessary paperwork. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Essential Functions: Handles various levels of inquiries concerning compensation, position management, payroll and benefits administration. Provides first line of contact for employees, external vendors, and other plan administrators via telephone. Researches and resolves basic inquiries regarding payroll activity and tax withholdings. Provides frontline assistance regarding programs, policies, and procedures. Responsible for problem-solving and resolving Tier 1 type of questions. Documents calls and forwards ticket to Tier 2 for resolution if unable to resolve. Qualifications: 1-2 years previous administrative support in an HR department Bachelor's degree preferred. Working knowledge of Workday preferred. Basic knowledge of Human Resources (benefits, employment law, employee relations, knowledge of HRIS) preferred

Senior Front End Software Engineer

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Do you want to work at startup-speed while solving problems at scale? Do you bristle at the idea of timelines being measured in years? Do you like the idea of being a change-agent in a company your family will recognize? Do you prefer to write software instead of attend meetings?This position's focus is to accelerate platform, feature, and infrastructure development in response to emergent business opportunities. This team is passionate about moving the engineering needle by shipping quickly and with high quality. The team will solve key strategic technical problems using whatever language/platform is the best choice for that situation. This full stack, multi-disciplinary team will be directly accountable to senior leadership. The team is part of a larger engineering technology organization empowered to deliver delightful customer experiences in all digital channels (Web, Mobile, Echo, IoT, etc..). Digital Product  The team is growing and our client is looking for engineers who lead by doing, have a passion for solving problems and who exude professionalism every day.   As a Software Engineer, you'll work on everything from customer-facing web and mobile applications using cutting-edge open source frameworks, to highly-available RESTful services, to back-end Java based systems using the hottest techniques in Big Data. You'll bring solid experience in emerging and traditional technologies such as: node.js, Java, AngularJS, React, Python, REST, JSON, XML, Ruby, HTML / HTML5, CSS, SQL and NoSQL databases, relational databases, Chef, Maven, iOS, Android, and AWS/Cloud Infrastructure to name a few. Responsibilities: Work with product owners to deliver desired applications, features, and capabilities along with required testing scenarios. Lead a team to write and deliver code that is modular, highly scalable, and robust to achieve better quality, satisfy stakeholders and delight customers. Continuously improve software engineering practices, as well as educate the broader organization of best practices. Write high-quality, test-driven software Contribute code to the development of multi-platform application systems, through local builds and deployments as well as the CI/CD environments. Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies. Use expertise of JavaScript and front end frameworks to collaborate with developers, business partners, architects, and other groups to identify technical and functional needs of systems. Ensure adherence to Agile team norms and coding standards, software design best practices, architecture strategy and intent. Conduct Design and code reviews to ensure code adheres to development standards. Coach and mentor junior developers as needed to build code to adhere to standards. Collaborate with other tech teams and product owners for delivering optimal technology solutions. Stay up to date on technologies, techniques, and industry trends.   Qualifications: Bachelors degree or military experience. At least 5 years of experience building software in an enterprise or commercial environment. At least 5 years of experience with JavaScript. At least 5 years of experience with Java in a J2EE environment.   Preferred Qualifications: Masters Degree in Computer Science or Engineering. Hands-on coding skills in all the tiers of web front-end development: Front-end MVCs such as AngularJS, Angular2, Google Polymer, Typescript, JavaScript, HTML5, JQuery and CSS3. Proficiency in working with the Spring Boot Java framework. Mastery of advanced Java/ JavaScript concepts, design patterns. Working knowledge of REST APIs and Java in a J2EE environment. Knowledge and proficiency of CICD technologies - Jenkins, Ansible, Docker, AWS. Understand the concepts of code repositories and ability to commit code to Git or Subversion. Experience with test automation such as Selenium, Cucumber or PhantomJS. Experience with Agile, Scrum and/or XP. Ability to use a variety of open source and commercial technologies and tools. Embrace, practice and evangelize frequent, incremental code testing and deployment. Working knowledge of the Unix/Linux command line. Comfortable collaborating and communicating in a large team environment. Knowledge and proficiency working in Cloud environments - AWS, Docker Experience using TDD practices

Help Desk Support I

Chester, VA
Contract
Our client is seeking a customer service oriented Help Desk Engineer to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that value is maintained to the standards set forth by the company. Responsibilities: Provide help desk support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the IT help desk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the help desk tracking software Document internal procedures Assist with on boarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required Qualifications: High School Diploma, GED, equivalent certification or military experience At least 1 year of help desk support experience Fluent in English Preferred Qualifications: Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification Mac integrated basics certificate or 1 + year of equivalent Mac support experience 1+ year of experience working with Windows 7 and Windows 10 Operating systems and 1+ year of experience troubleshooting Windows 7 and Windows 10 Operating systems Shifts Available - Please indicate candidate preferred shift. Shift Time Days Working 6am-3pm Su, M, T, W, Th  6am-3pm Su, M, T, Th, F 7am-4pm Su, M, T, W, Th  7am-4pm M, T, W, Th, F 8am-5pm Su, M, T, W,Th 8am-5pm M, T, W, Th,F 8am-5pm M, T, W, F, Sa 8:30am-5:30pm M, T, W, Th, F 9am-6pm M, T, W, Th, F 10am-7pm Su, M, T, W, Th 10am-7pm Su, M, T, W, F 10am-7pm M, T, W, Th, F 10am-7pm M, W, Th, F, Sa 2pm-11pm M, T, W, Th, F 10pm- 7am Su, M, T, Th, F

Health Resource Consultant

Maryland Heights, Missouri
Contract
Responsibilities: Educates member during outreach process about the In-Transition Program. Enrolls member into the program and conducts initial assessment with members utilizing motivational interviewing techniques to assist and guide member through the assessment process. Identifies immediate needs and provides necessary resources during initial assessment. Assigns member to coach established by the member. Participates in quality improvement projects to support coaching program. Manages a caseload of members as assigned. May be assigned additional special responsibilities commensurate with experience. Will be expected to coach and mentor less experienced consultants.   Essential Functions: Conducts initial interview with members through use of motivational interviewing to identify targeted area of focus and develop action plan to improve overall functioning of impairments related to targeted area. Provides outreach to identified members through various resources, inbound and outbound engagement of member explaining program overview, benefits and enrollment into the coaching program. Establishes immediate needs and assists with referrals and resources as needed until ongoing coaching begins. Schedules initial coaching session with identified clinical coach. Establishes rapport, educates on program and completes enrollment process. Documents activities in clinical system for accuracy of record keeping and reporting for customer needs. Works with member to develop initial plan of action to include specific areas of change, using UBPAP identified goals and motivational interviewing to engage member during the initial needs assessment process and enrollment process. Provides relevant community resources to support goal plan or resource materials to assist in meeting objectives. Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, resources and services, and the company's policies and procedures, and criteria. Interacts with company supervisory staff to discuss concerns regarding specific cases. Participates in quality improvement activities, including data collection, tracking, and analysis. Leads or participates in activities as requested that help improve center of excellence performance, excellence and culture. Supports team members and participates in team activities to help build a high-performance team. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving its members and help the company achieve its business and operational goals. Assists in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Maintains an active work load in accordance with coaching performance standards. Works with community agencies as appropriate. Collaborates with referral sources. Assists network by identifying gaps in the network and quality providers. Advocates for the member to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process. Requirements/Certifications: License: LCPC or LCSW Successful candidates will have a strong clinical background with the ability to assess for risk. He/She must also be self motivated, have strong engaging, assessing, documenting and organizational skills. Those candidates who have a military background or have an immediate family member in the military tend to be better candidates. Must be comfortable working in a cubical environment, able to type and talk at the same time, able to navigate through multiple systems and comfortable with excel. 

Administrative Assistant III

Bridgeport, WV
Contract
Under general supervision, this role provides highest level of clerical and administrative support to a management level(s), department or group of professionals. May assist in development of policies and guidelines to carry out administrative responsibilities. Responsibilities:   Performs data entry. Performs general office duties such as:answering telephone calls, making appointments and scheduling meetings/trainings; initiating and composing correspondence; collects, compiles and analyzes information and data; performs higher level calculations and analyses;investigates questionable areas and makes administrative decisions; maintains and updates office supplies and assists in maintenance of department files. May process invoices, handle confidential records and information, and/or make travel arrangements. Exercises considerable discretion in performance of duties and responsibilities. May provide guidance and assistance to less experienced office support staff. Provides typing and word processing support. Regularly uses computer software such as word processing, spreadsheets, graphics and presentation software. Qualifications:   Ability to collect, compile and analyze information and data. Strong oral and written communication skills. High level of initiative and ability to use judgment. Strong skills operating computerized and standard office equipment. Excellent skills using word processing, spreadsheet and graphics software. Knowledge of company policies, practices and procedures. Strong planning and organizing skills. Clerical, administrative, and/or analytical experience. General Office experience  Data Entry experience IBM PC experience Excel 7.0 experience High School or GED preferred

Help Desk Support I

Plano, TX
Contract
Our client is seeking a customer service oriented Help Desk Engineer to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front line and you will solve basic technical problems while providing support for all assigned areas.  Responsibilities: Provide help desk support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the IT help desk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the help desk tracking software Document internal procedures Assist with on boarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required   Qualifications: High School Diploma, GED, equivalent certification or military experience At least 1 year of help desk support experience Fluent in English   Preferred Qualifications: Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification Mac integrated basics certificate or 1 + year of equivalent Mac support experience 1+ year of experience working with Windows 7 and Windows 10 Operating systems and 1+ year of experience troubleshooting Windows 7 and Windows 10 Operating systems Additional Skills: Punctuality - shift adherence is required Critical thinking skills - problem solving People skills - the ability to communicate effectively with people in a frustrated state  Communication - talk through issues with people over a phone or chat line Shifts Available - Please indicate candidate preferred shift. Shift Time Days Working Days Off 5am-2pm Su, M, T, W, Sa Th, F 5am-2pm M, T, W, F, Sa Su, Th 6am-3pm M, T, W, Th, F Su, Sa 6am-3pm M, T, W, F, Sa Su, Th 7am-4pm M, T, Th, F, Sa Su, W 7am-4pm M, T, W, F, Sa Su, Th 7:30am-4:30pm M, T, W, Th, F Su, Sa 7:30am-4:30pm M, T, W, F, Sa Su, Th 8am-5pm M, T, W, Th, F Su, Sa 8am-5pm M, T, W, F, Sa Su, Th 9am-6pm M, W, Th, F, Sa Su, T 1pm-10pm Su, M, T, W, F Th, Sa 1pm-10pm M, T, W, Th, Sa Su, F 2 9pm-6am Su, M, T, W, Th F, Sa 2 9pm-6am M, T, W, Th, F Su, Sa

Java Developer III

Vienna, Virginia
Contract
Responsibilities: Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Performs a variety of tasks. A degree of creativity and latitude is required. Typically reports to a supervisor or manager. Qualifications: Requires a bachelor's degree in area of specialty 6+ years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.

Senior Internal Auditor

Maryland Heights, Missouri
Contract
Implements and conducts an effective Internal Audit program that supports the business compliance, financial, operational, process improvement and risk management activities. Responsible for identifying, through the audit process, issues with internal controls, and ensuring that controls are sufficient to support business operations in a compliant manner. Essential Functions: Execute full scope audits of internal controls, processes, financial statements and operational risk areas in accordance with internal auditing standards. Ensures the effectiveness of internal controls and identifies opportunities for improvement. Work with management to ensure that internal controls are adequate, and that process improvements and efficiencies implemented will mitigate risks, ensure compliance and improve organizational performance. Apply knowledge of the managed care and health care industry and the regulatory environment that impacts managed care and collaborate with management to foster cooperation with and understanding of internal controls to improve qualitative and quantitative performance Assesses the effectiveness of end-to-end processes (people, processes and technologies). Prepare concise documentation and audit reports, including recommendations to senior management for improvements with corrective action plan as required. Maintain current knowledge of regulatory environment impacting the health care and managed care industries, key risk areas as identified by government regulatory bodies (OIG, CMS, NYS DOH, etc.). Create and deliver presentations to Compliance leadership on audit results, CAP updates, and other matters that affect the businesses risk profile. As assigned, ensures projects are completed, on time and within budget. Perform other duties and/or tasks as requested by management. Requirements/Certifications: 5+ years internal audit experience in a large corporate setting or public accounting firm (Big Four preferred). One or more of the following certifications are required: CPA, CIA, or CISA. Experience with financial, information systems, and compliance strongly preferred.

Behavioral Healthcare Coordinator

Columbia, Maryland
Contract
Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources. This role promotes the appropriate use of  clinical and financial resources in order to improve the quality of care and member satisfaction. Essential Functions: Conducting in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters. Communicating and developing the treatment plan for authorization of services, and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services). Implementing, coordinating, and monitoring strategies for members and families to improve health and quality of life outcomes. Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs. Acts as an advocate for member's care needs by identifying and addressing gaps in care. Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes; collects clinical path variance data that indicates potential areas for improvement of case and services provided; works with members and the interdisciplinary care plan team to adjust plan of care, when necessary. Educating providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care. Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team (ICPT), to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum. Collaborates with the interdisciplinary care plan team which may include member, caregivers, member's legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases. Provides assistance to members with questions and concerns regarding care, providers or deliver system. Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources. Generates reports in accordance with care coordination goals. Complies with Case management Society of America Standards for Case Management Practice and with CCMC code of Professional Conduct for Case Managers. Assists with orientation and mentoring of new team members as appropriate. Requirements/Certifications: Candidates with dual license in MD& DC or MD & VA will have preference over candidates who areONLY licensed in MD. For the dual MD and VA licensed candidates, they should reside in Northern Virginia cities such as: Alexandria, Arlington, Annandale, Chantilly, Fairfax, Falls Church, Leesburg, Ashburn, Vienna, McLean and Sterling. The candidate MUST be licensed in the state that he/she resides. After training for candidates who reside in Virginia We are requiring MD licensed only candidates start the process to obtain their DC and/or VA licenses within 30 days of completing training. Candidate MUST have 5 TOTAL years of Post Masters Experience. There is a team of roughly 45. These candidates will be in a cube setting working from the phone. The calls can last 30+ mins depending on the nature of the call. They will receive the calls from the Care Workers and will assess the needs and determine the best resources. There will be follow up calls Must be computer literate. Must be comfortable with Microsoft Office and know how to send and receive an e-mail, attach a document, accept meeting invites, work in Word, Excel (be able to sort and filter data). Not a lot in PowerPoint. They are HEAVY IM and email users so they must be familiar. The candidate MUST be able to type and talk at the same time. They need a Masters level behavioral health clinician with 5 years post master experience that is licensed to practice independently. They MUST the license in Maryland, but they are also looking for candidates who hold a license in VA and/or DC in addition to the MD license. Licensed as a LCSW-C or LCPC or LCMFT-

Behavioral Healthcare Coordinator VADC

Columbia, MD
Contract
Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources. This role promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction. Essential Functions: Conducting in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters. Communicating and developing the treatment plan for authorization of services, and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services). Implementing, coordinating, and monitoring strategies for members and families to improve health and quality of life outcomes. Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional,spiritual and supportive needs. Acts as an advocate for member?s care needs by identifying and addressing gaps in care. Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes; collects clinical path variance data that indicates potential areas for improvement of case and services provided; works with members and the interdisciplinary care plan team to adjust plan of care, when necessary. Educating providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care. Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team (ICPT), to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum. Collaborates with the interdisciplinary care plan team which may include member, caregivers, member?s legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases. Provides assistance to members with questions and concerns regarding care, providers or delivery system. Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources. Generates reports in accordance with care coordination goals. Complies with Case management Society of America Standards for Case Management Practice and with CCMC code of Professional Conduct for Case Managers. Assists with orientation and mentoring of new team members as appropriate. Requirements/Certifications: Selected candidates will be licensed in VA OR DC. Those candidates licensed in VA should reside in Northern VA; in cities such as: Alexandria, Arlington, Annandale, Chantilly, Fairfax, Falls Church, Leesburg, Ashburn, Vienna, McLean and Sterling. The VA and DC candidates will work remote after training; however, the candidate will train in the Columbia, MD building.  The candidate MUST be licensed in the state that he/she resides in. Required licenses are: Licensed as a LCSW-C or LCPC or LCMFT. The candidate MUST be licensed in the state that he/she resides. The candidate must be comfortable in a cubicle environment, able to type and talk at the same time at a conversational pace and able to navigate through multiple systems. Candidate MUST have 5 TOTAL years of Post Masters Experience.  These candidates will be in a cube setting working from the phone. The calls can last 30+ mins depending on the nature of the call. They will receive the calls from the Care Workers and will assess the needs and determine the best resources. Must be computer literate. Must be comfortable with Microsoft Office and know how to send and receive an e-mail, attach a document, accept meeting invites, work in Word, Excel (be able to sort and filter data). Not a lot in PowerPoint. They are HEAVY IM and email users so they must be familiar. The candidate MUST be able to type and talk at the same time.  They need a Masters level behavioral health clinician with 5 years post master experience that is licensed to practice independently. 

Linux Systems Administrator II

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Top 3 technologies: 1. RedHat 5, 6 & 7 2. LINUX 3. Cloud (Nice to Have) Responsibilities: Installs, configures, and maintains UNIX\Linux operating systems. Analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software. Detects, diagnoses, and reports UNIX\Linux related problems on servers. Shall perform duties on tasks that require expertise in AWS / Azure/ system/processor architecture, client/server architecture, Linux OS, software applications, network protocols, routers, switches, remote access servers, and firewalls.   Qualifications: Experience with Cloud technology,, AWS architecture design, system evaluation, system analysis, AWS Infrastructure Operations, Optimization and Maintenance, Change and Configuration Management Support, Release, Control and Validation of Cloud Infrastructure Deployment and Migration and infrastructure assessment. May require a bachelor's degree in a related area and 3-6 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Service Experience 3+ years Financial Services experience 1+ year required Regional 3+ years of project experience in the quality assurance and testing phases of projects Deep knowledge of specific systems platforms Mission Criticality Experience working on production systems Troubleshooting: Advanced demonstration of diagnostic skills Provides clear concise communication with project team and mid-level management Demonstrated ability to work with individual third parties and coordinate solutions internally

Clinical Pharmacy Technician

Glen Allen, VA
Contract
Description: Astyra Corporation is seeking qualified Clinical Pharmacy Technician's to assist in a new development with our Healthcare Client. Astyra is looking for someone who has experience evaluating and authorizing approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. Essential Functions:   Determines appropriateness for medications. Communicates decision to physicians, physician’s office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required.  The appropriate candidate MUST have either a GED, High School GED, OR a High School diploma. This is a hard requirement.  License and Certifications: CPT - Certified Pharmacy Technician Pharmacy, PTCB - Pharmacy Technician Certification Requirements:  CPT - Certification/licensure in accordance with state requirements. In the states of Florida and Michigan, license registration with the Board of Pharmacy is required without exception. PTCB - Certification or the ability to obtain PTCB Certification within one year of hire. Employees in states which require a Pharmacy Technician certification exam may substitute state certification for the PTCB. Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and trouble-shoot problematic issues. Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted. Available shifts: 7:00 AM - 3:30 AM 11:30 AM - 8:00 PM 9:00 AM - 5:30 PM Break options are flexible depending on shifts worked

PC Network Support Technician

Greensville County, VA
Contract
Our client is seeking a PC Network Support Technician to join our team of qualified diverse individuals. This position will be located in Greensville County and support users in Greensville County, Brunswick County, Mecklenburg County, Lunenburg County, Southampton County and Sussex County area of Virginia.  Roles and Responsibilities:  Troubleshooting, diagnosing, repairing, installing, maintaining, and upgrading Windows based PCs, laptops, and tablets and printer hardware, and provide secondary support for VOIP technology, servers, security and networks.  Perform on-site and remote analysis, diagnosis, and resolution of computer hardware and software incidents and service requests.  Install, configure, maintain, and troubleshoot computer and printer hardware in accordance with program Service Level Agreements (includes response times and time to resolve service tickets).  Collaborate with other technical SMEs as required to diagnosis problems that may relate to the server or network environment or other technical service area of the program  Be able to work independently and prioritize work to ensure Service Level Agreements are met  Some agency sites in the coverage area are 24x7 and on occasion require after hour support due to critical outages. Successful candidate must be available to dispatch to assist with critical outages on nights and weekends  In the defined geographic area there are a number of state prisons that are supported. A requirement of this position is that the successful candidate be able to acquire a Virginia Department of Corrections clearance.  Requirements: Technical degree in Computer Science or technology with experience servicing PCs and printers from both hardware and software perspectives. Ability to re-image a PC and experience working with users by remote access tools. You should be able to use tools to open PCs and printers for hardware repairs and reassemble them so they work properly. It is very important to have diagnostic skills to work from very minimal information, quickly determine the cause of a problem and be able to develop and execute a plan for resolution. The position also requires "touch labor" for other groups such as the network and server teams on the program. Working with these other groups you should be able to follow instructions provided to you.

Customer Service Specialist

Richmond, VA
Contract
Our client is currently seeking a Customer Service Specialist contractor to assist in their homeownership division.  Qualifications:   The successful candidate must have previous experience in mortgage servicing utilizing Black Knight/LPS (Fidelity) servicing system.  Essential competencies include strong analytical, oral and written communication skills.  The candidate must be comfortable in a fast-paced environment handling mortgage servicing calls ranging from general loan information, escrow analysis, taxes, and loan payoff requests. Experience to include MSP, call center, mortgage, escrow, customer service/collections.  Bilingual or fluent in Spanish and English preferred but not required.

Help Desk Analyst I

Harrisburg, PA
Contract
Responsibilities: Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Additional Skills & Experience: 1+ year supporting technology in a fast paced environment. 2+ years experience with Windows 7 operating system required. 2+ years experience with PC troubleshooting and repair required. Knowledge of Microsoft Windows 7 with emphasis on troubleshooting required. Experience with Microsoft Office products required Experience with call tracking and ticketing software. Required 2 Years Incident Management experience – Managing incidents including business expectations and communication Required 2 Years Basic User & Security Group Active Directory administration Required 2 Years Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) Required 2 Years Attentive to details and ability to be resourceful (using supplied documentation) Required Ability to support users with limited knowledge of computers, software, hardware and systems Required Excellent communication skills and telephone manner. Required Excellent organizational skills Required You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required

Quality Review Anaylst

Richmond, VA
Contract
  Astyra is currently seeking a Quality Review Analyst.   Qualifications:   Knowledge of Mortgage Banking, FHA, VHDA, RD, VA requirements, to include closing as well as credit documents.  Attention to detail and ability to prioritize good customer service skills.  Responsibilities:   Perform purchase review of correspondent loans, analysis of closing and credit documents.

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