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Business Systems Analyst - Sr

Tysons Corner, VA
Contract
Business Systems Analyst (BSA) This role will work across IT to ensure alignment with all Audit and IT standards (SOX, OCC, Internal Audit). Responsibilities will include (but are not limited to): Act as an Audit SME and point of contact for all audit engagements either directly or indirectly involving Small Business Bank, Small Business Bank, and Canada Tech. Drive process improvements to consolidate, simplify, or standardize IT processes that help ensure complete compliance with related Audit controls and IT standard. Interact with business counterparts and other IT colleagues to ensure appropriate coverage of shared controls and/or shared processes. Proactively engage team members and project leads to ensure system changes or enhancements consider Audit controls and IT standards before implementation. Act as a mentor to other BSA team members to help them understand risks and follow all related audit controls and processes. Interact with application vendors to ensure their support of  controls which rely on vendor processes or reports. Communicate as needed across all levels of Small Business Bank & Canada Tech and other IT groups for audit, standard, or BSA related activities. Basic Qualifications: Bachelors Degree At least 2 years of IT Financial Services experience working with audit controls and/or IT standards. At least 2 years experience with business systems analysis, design, and management. Preferred Qualifications (Not Mandatory): Bachelors Degree in MIS, Accounting Systems, or Business. Prior experience with one or more of the following applications or vendor product lines: Service Now, PRIME, Archer. 3+ years of IT Financial Services experience working with audit controls and/or IT standards. BSA level skills demonstrated with proven experience leading requirements gathering, data/systems analysis, and collaborating with development resources in a fast-paced environment. Results focused with a proven history of owning and delivering work products. Excellent communication skills with a proven history of working across multiple levels and functions (IT, Banking, Accounting). Ability to communicate technical issues to non-technical individual.

Lead Change Control Coordinator

Richmond, VA
Contract
Lead Change Control Coordinator Responsibilities: This role is fully competent at the highest technical level. Provide leadership, instruction, and direction. Monitor the work assignments of personnel in the work unit. Monitor the daily workflow and processes of the work unit and ensure completion. Develop and implement processes to ensure compliance with policies and procedures. Serve as point of contact for the work unit, ensuring resolution to problems and customer requirements. Represent the work unit in meetings with other departments and project teams. Oversees the development, recommendation, and implementation of Change Management policies, standards, guidelines, and procedures, to manage hardware, software, and network changes in a diverse, multi-platform computing environment. Oversee the development, recommendation, and implementation of robust Code Management solutions that comply with appropriate IT Risk Management policies across diverse, multi-platform computing environments. Oversee the processes to recommend, implement, and maintain Problem Management technology and support for end users. Advises on the effectiveness of Change Management programs. Consults with management and staff on implementation of change-related products and procedures. Leads multiple, moderately-complex projects concurrently. Maintains awareness of industry trends and changes in ITIL standards. Responds to internal and external changes. Recommends introduction of new procedures or tools into the existing environment, to meet compliance standards and business area needs. Performs and leads critical Operational Readiness Reviews, which may include detailed assessment and evaluation of all major IT aspects of new applications or significant upgrades, prior to an application moving into a Production environment. Supports several business units in multi-platform environments, on multiple project assignments. Anticipates necessary changes in software applications and systems, using in-depth knowledge of each line of business. Provides leadership, guidance, and advice to the work unit, on applying Change and Code Management policies, adhering to and implementing Compliance policies, Problem Management administration, and Infrastructure administration. Errors may cause significant disruption to operations or major cost. Qualifications: Excellent understanding of IT infrastructure environment, including the development process, and key business area applications. Demonstrated ability to research, test, develop, and maintain change control standards and procedures. Knowledge of version, release, and configuration management disciplines. Identifies and seeks a resolution to recognized change management issues. Effective communicator with excellent negotiation skills. Commitment to providing quality service to customers, while maintaining a high level of customer trust and confidence. Demonstrated ability to perform a variety of duties simultaneously, and to meet aggressive deadlines and objectives in a fast-paced environment. Proven willingness to take ownership of change management issues or projects. Project management skills. Ability to effectively communicate with various IT groups regarding change management practices and procedures. Ability to identify and evaluate impact and risk, associated with change implementation, in a complex production IT environment. Ability to work independently. "Compliance" mindset, with an understanding of current policies and regulations affecting the Change, Code, and Problem management processes. High degree of proficiency with Windows, Unix, Unicenter Service Desk, Service Now, CA Endevor, CCCHarvest, JCL, JCLPrep, and TSO/ISPF.  

Senior Change Control Coordinator

Richmond, VA
Contract
Senior Change Control Coordinator Responsibilities: Provides strategic direction and senior-level support for Change Management, Problem Management, and Code Management areas. Working independently, with minimal supervision, develops, recommends, and implements Change Management policies, standards, guidelines, and procedures to manage hardware, software, and network changes in a diverse, multi-platform computing environment. Develops, recommends, and implement robust Code Management solutions that comply with appropriate IT Risk Management policies across diverse, multi-platform computing environments. Recommends, implements, and maintains Problem Management technology and problem support for end users. Advises on the effectiveness of Change Management programs. Consults with management and staff on implementation of change-related products and procedures. Leads multiple, moderately complex projects concurrently. Maintains awareness of industry trends and changes in ITIL standards. Responds to internal and external changes and recommends the introduction of new procedures or tools into the existing environment, to meet compliance standards and business area needs. Performs and may lead to critical Operational Readiness Reviews, which may include detailed assessment and evaluation of all major IT aspects of new applications or significant upgrades, prior to an application moving into a production environment. Supports several business units in multi-platform environments, on multiple project assignments. Anticipates necessary changes in software applications and systems, using in-depth knowledge of each line of business. Provides guidance and advice to less-experienced change control coordinators, on the application of Change and Code Management policies, adherence to and implementation of Compliance policies, Problem Management administration, and Infrastructure administration. Errors may cause significant disruption to operations or major cost. Qualifications: Experience in Change Management in a diverse, multi-platform environment, utilizing ITIL standard practices. Excellent understanding of IT infrastructure environment, including the development process, and environments for key business area applications. Demonstrated ability to research, test, develop, and maintain change control standards and procedures. High degree of proficiency with Windows, Unix, Unicenter Service Desk, Service Now, CA Endevor, CCCHarvest, JCL, JCLPrep, and TSO/ISPF. Knowledge of version, release, and configuration management disciplines. Ability to identify and seek a resolution to recognized change management issues. Effective communicator with excellent negotiation skills. Commitment to providing quality service to customers, while maintaining a high level of customer trust and confidence. Demonstrated ability to perform a variety of duties simultaneously, and to meet aggressive deadlines and objectives in a fast-paced environment. Proven willingness to take ownership of change management issues or projects. Project management skills. Ability to effectively communicate with various IT groups regarding change management practices and procedures. Ability to identify and evaluate impact and risk associated with change implementation, in a complex production IT environment. Ability to work independently. Compliance mindset, with an understanding of the current policies and regulations affecting Change, Code, and Problem Management processes.  

Business Analyst

Richmond, VA
Contract
Business Analyst Our client is seeking a Business Analyst candidate well-versed in Commercial Lending and Regulation C - Home Mortgage Disclosure Act (HMDA). Responsibilities: Successful track record of thriving in a fast-paced and dynamic environment. Skilled in risk assessment and controls concepts. Clear results orientation: Display an intense focus on achieving both short and long-term goals and continually pursues the best possible results.  Be able to drive and execute an agenda in a fluid environment. Ensure daily tasks and deliverables are prepared and completed on a timely matter. Places high value on attention to detail. Reviews loan documents to ensure accuracy delivers quality results monthly. Strategic & analytic orientation: A proven track record of decision making and problem-solving based on analytics. Able to effectively prepare and deliver the monthly HMDA Loan Application Register (LAR) on time for review. Basic Qualifications: Bachelor's Degree. Experience with any of the following: Commercial loan reviews, regulatory testing, Home Mortgage Disclosure Act (HMDA). Experience in Audit, Operational Risk Management or Compliance, especially Commercial and Healthcare Lending and/or Community Development Lending. Proficient in Microsoft and Google Office products. Preferred Qualifications: At least 3 years of experience with quality assurance, or 3 years of experience with quality assurance testing. At least 3 years of process improvement experience. At least 3 years of experience with data analysis. At least 3 years of experience with Commercial Lending and Compliance, preferably with HMDA experience. At least 3 years of experience with Healthcare Lending and/or Healthcare Compliance.

Process Assistant III

Richmond, VA
Contract
Process Assistant III Our client is seeking an individual to work under general supervision, this role performs a full range of moderately complex clerical tasks that support a specific workflow or phase within a business process. Responsibilities: Accountable for the transaction of part(s) of a business process. Performs comprehensive reporting and diverse clerical functions by applying overall knowledge of sources requiring an understanding of the interrelationship of report components and the use of data or methods that are varied and somewhat complex. Work requires great attention to detail, analysis, judgment and detailed knowledge in the area of assignment as well as applicable department and company policies and procedures to accomplish the specialized processing of information, documents or materials to include: selecting and compiling data; performing calculations to translate data and information into required results and investigating and providing routine explanations of variations from generally expected results. Utilizes computer systems and/or other related equipment to record and enter, store and retrieve information. Compiles regular and special reports using established formats and procedures. Resolves discrepancies and may communicate with a variety of administrative and professional employees within and outside the company. Qualifications: Comprehensive knowledge of the company or department procedures associated with business process or function. Ability to prioritize work and exercise considerable discretion in the performance of duties. Strong oral and written communication skills. 2 - 4 years of general office experience. Strong skills using a spreadsheet, word processing, and graphics applications and SAP. Ability to manage multiple activities and resources. Strong personal computer skills. Strong analytical and problem-solving skills. Education: High School or GED preferred Comments/Special Instructions: Travel limited to Richmond area. Strong attention to detail is required.

Process Assistant I

Glen Allen, VA
Contract
Process Assistant I Our client is seeking an individual with a basic understanding of the operation of computerized and function-related equipment to record, store and retrieve information. Under direct supervision, this role performs entry-level clerical and administrative duties that support specific workflow or phase within a business process. Performs routine and repetitive tasks to support a transaction of a part(s) of a business process. Follows established policy and procedures and detailed instructions in the performance of duties. With limited discretion, work is closely monitored and checked. Duties include: Opening and processing mail remittance, posting data, compiling records and reports in a predetermined format, maintains and prepares simple reports and charts, performing simple calculations. Performs general alphabetic and numeric filing, sorting and cross-referencing. Maintains and updates files, records, and logs according to established procedures. Ensures information and reports are complete and consistent with specific rules or procedures. Qualifications: Ability to manage multiple activities and resources. Good oral and written communication skills. Basic personal computer skills including using spreadsheet and word processing applications and SAP. Education: High School or GED preferred  

SQL Server Database Administrator II

Richmond, VA
Contract
Database Administrator 2 Our client is seeking an individual to manage SQL Server databases through multiple product lifecycle environments. Responsibilities: Configure and maintain database servers and processes including monitoring of system health and performance and perform scheduled maintenance and support release deployment activities after hours. Skills: MS SQL Server Administration    Required    4 Years Performance Tuning and Optimization using native monitoring and troubleshooting tools    Required    4 Years Experience with backups restores and recovery models    Required    4 Years Experience working with Windows servers including Active Directory    Required    4 Years SQL Server Integration Services    Required    4 Years Knowledge of Disaster Recovery options for SQL Server    Required    4 Years Knowledge of .NET application configuration and troubleshooting    Desired     Knowledge of IIS    Desired     Basic Oracle database administration    Required     Additional: The position will likely be extended beyond original end date for an additional 6-12 months. Local candidates strongly preferred.

Systems Engineer

Harrisburg, PA
Contract
Systems Engineer This position is responsible for but not limited to the following: Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements. Responsible for management, maintenance, and architecture of storage, virtualized environment, servers, network devices, and productivity tools. Monitor systems and identify performance issues proactively. Work within strict time frames and elevate incidents within defined timeframes. Test all changes to networks, hardware, software, and hosted applications. Deploy application code through development lifecycle in coordination with development teams. Monitors service delivery compliance to budget, quality standards, and customer and business stakeholder requirements. Cater to doing infrastructure coordination related to design and setup activities at different stages of a project. Work with various vendors and service providers to ensure a productive environment. Resolve issues and prepare status reviews and reports Professionally represent the infrastructure team as a technical consultant on projects. Maintain the necessary project plans and documentation of all system builds and modifications. Interact and coordinate with vendors, suppliers, distributors and contract consultants. Maintain a good working knowledge of current infrastructure and future trends. Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of the contract. Determines server sizing and configuration, printer configuration, bandwidth analysis, and capacity planning. Assists in the development of configuration standards. Installs/configures servers and server software/drivers. Monitors the availability of updates/upgrades to all server hardware, tests and installs updates/upgrades. Performs Network Management functions using various management and monitoring tools available including sophisticated network management systems. Develops procedures and scripts for Service Desk. Employs Remedy software to report calls and call clearance and change management activities Places service calls for servers and network equipment. Work with partners and employees including IT coordinators in deployment activities. Attend meetings with developers, users, and partners. Proactively plans for business continuity and disaster avoidance. Creates/updates disaster recovery plans. Participates in disaster recovery drills. Provide all required information to assure a complete and accurate equipment inventory. Unpack/pack computer equipment. Perform related duties as required. Competencies and Experience: Solid technical background in a client/server environment including infrastructure networks, hardware, software and telecommunications. Good knowledge of security as it relates to network and server infrastructure. Experience using automated monitoring tools. Ability to identify incident trends in order to elevate incidents in accordance with standard protocols. Able to gather relevant information systematically to troubleshoot and resolve issues. Ability to analyze network packet captures. Experience with distributed web application hosting. Experience with Microsoft clustering technologies. Experience with multi-domain Active Directory forests. Ability to work in a team environment. Good analytical, problem-solving and decision-making skills. Good attention to detail, testing and documentation. Knowledge of ITIL and industry best practices. Strong virtualization experience using VMWare vSphere. Ability to maintain good working relationships with third party service providers and vendors. Strong oral and written communication skills. Qualifications: Minimum of a Bachelors degree in computer science or related field or equivalent as well as a minimum of 3 years experience or Associates degree in computer science or related field and 4 years experience. Certifications: MCSE required. Specific knowledge required in the following areas: Microsoft Server Operating Systems, MS IIS, VMware vSphere. In-depth knowledge of PC operations, printer operations, file server operations, print server operations, and network operations. Strong knowledge of Windows and Windows products, personal computer software set up and installation, PC connectivity products, and PC hardware connectivity. Strong knowledge of enterprise architecture technologies including load balancing, DNS and certificates. Working knowledge of Microsoft Office products (Word, Excel, Powerpoint, Access, Visio). Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and a willingness to work off hours as the need arises in support of changes to the LANs and WANs. Effective verbal communication skills are required to work with all levels of the organization including management, vendors, and various personnel. Effective writing skills are required in order to document work performed. Superior interpersonal and customer service skills required including the ability to work effectively in a team environment. High level of proficiency in effective problem solving required. Weekend, shift work, holiday, on-call, and overtime may be required. Work may require lifting equipment/supplies. Work may require travel to and from the various locations. Skills: Microsoft Windows Server Operating Systems   Required    5 Years Microsoft IIS   Required    5 Years Microsoft SQL Server   Required    5 Years Microsoft .NET   Required    5 Years Microsoft Clustering Technologies   Required    5 Years Active Directory   Required    5 Years Network Security   Required    5 Years VMWare vSphere   Required    5 Years DNS   Required    5 Years??

Systems Engineer

Harrisburg, PA
Contract
Systems Engineer This position is responsible for but not limited to the following: Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements. Responsible for management, maintenance, and architecture of storage, virtualized environment, servers, network devices, and productivity tools. Monitor systems and identify performance issues proactively. Work within strict time frames and elevate incidents within defined timeframes. Test all changes to networks, hardware, software, and hosted applications. Deploy application code through development lifecycle in coordination with development teams. Monitors service delivery compliance to budget, quality standards, and customer and business stakeholder requirements. Cater to doing infrastructure coordination related to design and setup activities at different stages of a project. Work with various vendors and service providers to ensure a productive environment. Resolve issues and prepare status reviews and reports Professionally represent the infrastructure team as a technical consultant on projects. Maintain the necessary project plans and documentation of all system builds and modifications. Interact and coordinate with vendors, suppliers, distributors and contract consultants. Maintain a good working knowledge of current infrastructure and future trends. Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of the contract. Determines server sizing and configuration, printer configuration, bandwidth analysis, and capacity planning. Assists in the development of configuration standards. Installs/configures servers and server software/drivers. Monitors the availability of updates/upgrades to all server hardware, tests and installs updates/upgrades. Performs Network Management functions using various management and monitoring tools available including sophisticated network management systems. Develops procedures and scripts for Service Desk. Employs Remedy software to report calls and call clearance and change management activities Places service calls for servers and network equipment. Work with partners and employees including IT coordinators in deployment activities. Attend meetings with developers, users, and partners. Proactively plans for business continuity and disaster avoidance. Creates/updates disaster recovery plans. Participates in disaster recovery drills. Provide all required information to assure a complete and accurate equipment inventory. Unpack/pack computer equipment. Perform related duties as required. Competencies and Experience: Solid technical background in a client/server environment including infrastructure networks, hardware, software and telecommunications. Good knowledge of security as it relates to network and server infrastructure. Experience using automated monitoring tools. Ability to identify incident trends in order to elevate incidents in accordance with standard protocols. Able to gather relevant information systematically to troubleshoot and resolve issues. Ability to analyze network packet captures. Experience with distributed web application hosting. Experience with Microsoft clustering technologies. Experience with multi-domain Active Directory forests. Ability to work in a team environment. Good analytical, problem-solving and decision-making skills. Good attention to detail, testing and documentation. Knowledge of ITIL and industry best practices. Strong virtualization experience using VMWare vSphere. Ability to maintain good working relationships with third party service providers and vendors. Strong oral and written communication skills. Qualifications: Minimum of a Bachelors degree in computer science or related field or equivalent as well as a minimum of 3 years experience or Associates degree in computer science or related field and 4 years experience. Certifications: MCSE required. Specific knowledge required in the following areas: Microsoft Server Operating Systems, MS IIS, VMware vSphere. In-depth knowledge of PC operations, printer operations, file server operations, print server operations, and network operations. Strong knowledge of Windows and Windows products, personal computer software set up and installation, PC connectivity products, and PC hardware connectivity. Strong knowledge of enterprise architecture technologies including load balancing, DNS and certificates. Working knowledge of Microsoft Office products (Word, Excel, Powerpoint, Access, Visio). Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and a willingness to work off hours as the need arises in support of changes to the LANs and WANs. Effective verbal communication skills are required to work with all levels of the organization including management, vendors, and various personnel. Effective writing skills are required in order to document work performed. Superior interpersonal and customer service skills required including the ability to work effectively in a team environment. High level of proficiency in effective problem solving required. Working Conditions: Weekend, shift work, holiday, on-call, and overtime may be required. Work may require lifting equipment/supplies. Work may require travel to and from the various locations. Skills: Microsoft Windows Server Operating Systems    Required    5 Years Microsoft IIS    Required    5 Years Microsoft SQL Server    Required    5 Years Microsoft .NET    Required    5 Years Microsoft Clustering Technologies    Required    5 Years Active Directory    Required    5 Years Network Security    Required    5 Years VMWare vSphere    Required    5 Years DNS    Required    5 Years

IT Change Manager

Harrisburg, PA
Contract
Our client is looking for an IT Change Manager who is currently working in the Change Management environment doing day-to-day Change Management activities. Remedy is preferred; however, it's acceptable if an equivalent ITSM Tool is used. Program/Project/Service Desk and Organizational Change Managers will not be considered for this position. Main roles and responsibilities of the position: Manage the daily change management activities and provide governance on the change management process Facilitate Change Advisory Board meetings Conduct formalized training Responsible for the creation of all written communications pertaining to change management Day to Day responsibilities include: Manages and coordinates all activities necessary to control, track and audit IT Changes in the environment for compliance with the ISTOs Change Management process and policies. Coordinates interfaces between change management and other processes - specifically, Incident management, service asset & configuration management (SACM) and release & deployment management. CAB Meeting responsibilities: Planning, scheduling, managing and chairing CAB meetings. Includes creation of agendas and meeting minutes. Determine appropriate stakeholders. Identify changes for CAB review. Circulating change details in advance of CAB meetings to allow prior consideration Conducting PIRs (Post Implementation Review) for all failed and emergency changes at the CAB meetings. Conduct impact\risk analyses, assess change readiness and identify key stakeholders. Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements. Collate change records from multiple vendors and review for conflicts and collisions. Conduct training for all Change Management roles. Ensures change status, progress and issues are communicated to the appropriate groups. Attend third party CAB meetings and enter necessary changes on the remedy change calendar. Audits and manages the process lifecycle and reports to upper management. Perform administrative duties as needed. Work Experience/Skills Must have a solid grasp of IT technologies and be able to identify changes, detect collisions and scheduling issues. A solid understanding of the lifecycle of a change and related processes Experience and knowledge of change management principles, methodologies and tools Exceptional communication skills, both written and verbal Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations Forward looking with a holistic approach Strong organizational skills Problem solving and root cause identification skills Must be a team player and able to work collaboratively Required Skills ITIL v3 Foundation Certification. Required                ITIL Expert Certification. Desired                               Experience with Remedy (version 7.6.04 or greater), including the Change Management Module, or equivalent ITSM tool. Required 2 Years Excellent communication skills listening, verbal and written, including meeting management and facilitation. Required 5 Years Understanding of IT Service Management (ITIL certifications, a plus). Required 5 Years Strong knowledge of Change and Release Management methods, tools, terminology and industry practices. Required 5 Years Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality. Required 5 Years Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles. Required 5 Years Strong understanding of IT Change Management, configuration management and service level management principles and practices. Required 5 Years

Health Resource Consultant, DCOE

Maryland Heights, MO
Contract
HEALTH RESOURCE CONSULTANT, DCOE Responsibilities: Educates member during the outreach process about the In-Transition Program. Enrolls member into the program and conducts an initial assessment with members utilizing motivational interviewing techniques to assist and guide member through the assessment process. Identifies immediate needs and provides necessary resources during initial assessment. Assigns member to coach established by the member. Participates in quality improvement projects to support coaching program. Manages a caseload of members as assigned. May be assigned additional special responsibilities commensurate with experience. Will be expected to coach and mentor less experienced consultants. Essential Functions: Conducts initial interview with members through the use of motivational interviewing to identify a targeted area of focus and develop an action plan to improve the overall functioning of impairments related to the targeted area. Provides outreach to identified members through various resources, inbound and outbound engagement of member explaining program overview, benefits, and enrollment into the coaching program. Establishes immediate needs and assists with referrals and resources as needed until ongoing coaching begins.  initial coaching session with an identified clinical coach. Establishes rapport educates on the program and completes the enrollment process. Documents activities in the clinical system for the accuracy of record keeping and reporting for customer needs. Works with the member to develop an initial plan of action to include specific areas of change, using UBPAP identified goals and motivational interviewing to engage member during the initial needs assessment process and enrollment process. Provides relevant community resources to support goal plan or resource materials to assist in meeting objectives. Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, VA and Tricare resources and services, and the company's policies and procedures, and criteria. Interacts with company supervisory staff to discuss concerns regarding specific cases. Participates in quality improvement activities, including data collection, tracking, and analysis. Leads or participates in activities as requested that help improve the Center of Excellence performance, excellence, and culture. Supports team members and participates in team activities to help build a high-performance team. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving its members and help the company achieve its business and operational goals. Assists in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Maintains an active workload in accordance with coaching performance standards. Works with community agencies as appropriate. Collaborates with referral sources. Assists network by identifying gaps in the network and quality providers. Advocates for the member to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process. Requirements/Certifications: 3+ yrs experience post degree in psychiatric and/ or substance abuse health care setting, including utilization review. Requires an active license in MO -- LPC or LCSW. Care Mgmt CEAP (Certified Employee Assistance Professional) preferred. Requires a Master's level clinician with a MA, MS, M.Ed in social work, counseling at a minimum or a comparable program. A Master's level RN with psychiatric experience with a focus in mental health would also be considered. Knowledge of mental health and substance abuse community resources and providers or how to access resources as needed. Knowledge and experience in clinical setting. Knowledge of DSM V or most current diagnostic edition. Ability to analyze specific problems, plan and implement solutions that directly influence quality of care. Meets the company's credentialing requirements for independent professional practice IF performing TRF reviews (Masters level licensed behavioral health professional). Strong organizational skills with knowledge base in typing and computer systems. Additional: 3-6 month contract with possible extension and possibility to go permanent. Must be local to Maryland Heights, MO area and will be working onsite. Schedule: Required to work one late day a week Monday-Friday 10:30am-7:00pm and the remaining 4 days would be like 8-6 (negotiable). Day To Day:It would be a plus if they have had military exposure and background.  This position will be making a lot of outbound cold calls (roughly 40-60 calls per day) to service members trying to enroll them in the program, which is the clinical piece of the job. Start Time: 08:00 AM End Time: 07:00 PM  

Lead IT Analyst-2

Maryland Heights, Missouri
Contract
Our client is seeking a Lead IT Analyst (QA) with T-Shaped skills to provide BA/QA leadership for MRx Auth standing team. Responsibilities: Supports new client implementations, client enhancements and product growth initiatives as assigned to drive IT and business value to Medical Pharmacy line of business. Requirements elicitation: Apply different techniques to facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team-members without using reams of paper or electronic documents. Requirements analysis: Collaborates with stakeholders and product teams to decompose large epic stories into features and user stories that can be understood and approved by members of the development team. Requirements documentation: Translate features and functions into digestible items for the development team. Qualifications: Strong experience creating user stories and acceptance criteria to express requirements. Familiarity with Scrum process and role of Product Owner. Experience providing product management support such as prioritization and backlog grooming. Conduct testing such as functional testing, user acceptance testing (UAT), automated acceptance testing (AAT), and specification by example. Works with representatives from downstream teams to identify system and data changes that may have an impact on existing reports. Requirements/Certifications: Duration: 6mths Right to Hire Eligibility: US Citizens or Green card holders only Onsite in Maryland Heights, MO is preferred. However, will also consider remote candidates. Top 3 skills: Analytic and testing Experience in an Agile environment. An expert in SQL skills. Test Automation is mandatory for this requisition. This is not a QA Tester role Start Time: 08:00 AM End Time: 05:00 PM  

Senior Iteration Manager

Glen Allen, VA
Contract
Senior Iteration Manager This position is responsible for small to medium sized cross-functional project teams consisting of individuals from various IT departments and business units. Responsibilities: Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution. Manage schedules and assignments of project members within a matrix structure. Allocates work and resources in a manner which best achieves project objectives, a focus on detail while minimizing the impact on existing applications and business. Controls project documentation quality, ensuring the project meets all requirements and standards. Ensures that all project activities are coordinated and supportive of the project scope, time and budget. Must be familiar with the role and function of each team member in order to effectively coordinate the activities of the team. Communicates with appropriate staff/leadership regarding the status of specific projects. Serves as the senior member of a cross-functional project team consisting of individuals from various IT departments and business units. Effectively deals with evolving and competing objectives and possess a mastery of project management tools. Plans prioritize, manages a medium to large project or team and exceed client expectations (scope, schedule, costs, risks). Brings high visibility and transparency into the teams progress. Develops communication management plans, performs stakeholders analysis, identifies risks and take necessary actions including escalation. Demonstrates knowledge of information systems. Influences team members, peers, and stakeholders to meet the objectives of the project. Manages and resolves conflicts within the team. Analyzes the operational impact of customer requests, forecasting costs, equipment and resource requirements. Manages all phases of risks management, including risk planning, identification, responses, and remediation. Performs contingency planning. Leads facilitate and possess interpersonal skills with the ability to work effectively with a cross-functional team dynamic. Agile: Demonstrates proven experience in running projects using lean/agile methods such as Scrum, Kanban. Demonstrates servant leader qualities for leading the team. Empowers the team to be self-organizing. Empowers the team and stakeholders to make decisions. Measures and reports progress frequently using agile metrics. Demonstrates knowledge in Agile Requirements Gathering methods, Story identification, breakdown, and estimation techniques. Conducts coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming, Daily Standup. Plays a key role in coaching and assisting Product Owners in prioritization, 3-Amigo Reviews, and other PO activities. Requirements/Certifications: Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution. Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management Plan. Manages dependencies across projects. Performs Root Cause Analysis. Prefers someone who is Scrum Certified. Candidate must have at least 7yrs of project management experience. Additional: Prefers candidate to sit in Glen Allen, VA. Otherwise, open to remote candidate. Duration: 6mths to start. Potential to extend, contingent upon budget and performance. Eligibility: Permanent Resident/Green Card Holder or US Citizen Start Time: 08:00 AM End Time: 05:00 PM  

Clinical Reviewer (LPN)

Richmond, VA
Contract
The Clinical Reviewer will independently and in a team environment to review/audit medical records against appropriate criteria in conjunction with contract requirements, critical thinking and decision making to determine medical appropriateness, while maintaining production goals and QA standards.  Ensures day-to-day processes are conducted in accordance with NCQA, URAC and other regulatory standards. Essential Functions: Utilizing healthcare knowledge and experience to review medical records for various types of medical services for accuracy, completeness and consistency with professional standards and compliance with contract requirements Documenting and reporting findings of reviews and audits in accordance with professional standards and project protocols Determines approval or initiates a referral to the physician consultant and processes physician consultant decisions ensuring reason for the denial is described in sufficient detail on correspondence. Interpreting and analyzing health care data Abstracts review related data/information accurately and timely on appropriate review tool by the appropriate means. Accurate and timely submission of all administrative and review related documents to appropriate parties. Performs ongoing reassessment of review process to offer opportunities for improvement and/or change.  Foster positive and professional relationships and act as liaison with internal and external customers to ensure effective working relationships and team building in order to facilitate the review process. Responsible for attending training and scheduled meetings and for maintenance and use of current/updated information for review. Maintains medical records confidentiality at all times through proper use of computer passwords, maintenance of secured files, adherence to HIPAA polices.  Utilizes proper telephone etiquette and judicious use of other verbal and written communications, following Client policies, procedures and guidelines Maintaining security of and confidentiality of all protected health information (PHI) Participating in and contributing to quality management systems Additional responsibilities as assigned Requirements: Minimum two years of clinical documentation review experience or utilization management review experience. Minimum of two years of clinical experience in an acute or med-surgical environment required Minimum of one-year UR and/or Prior Authorization or related experience. Knowledge of InterQual criteria strongly preferred Knowledge of current NCQA/URAC standards strongly preferred Knowledge of the organization of medical records, medical terminology, and disease process required. Experience in quality improvement projects desired Proficient use of applicable software tools, including Microsoft Windows, Word, Excel, and Access Strong analytical and problem-solving skills Excellent communication skills including written and verbal Self-directed and motivated, with ability to work independently under general instructions Ability to work in a team environment and manage multiple deadlines and prioritize assignments Well organized with a high degree of accuracy and attention to detail Not currently sanctioned or excluded from any program operated by federal or state agencies including Medicare and Medicaid Education/Certifications Graduation from an accredited LPN Program is required Current licensed practical nurse (LPN) license in good standing

Lead IT Testing Analyst

Richmond, VA
Contract
Lead IT Testing Analyst Responsibilities: Understanding of all technical components and methodologies associated with the Testing discipline. Full knowledge of the testing life cycle and associated technical/functional requirements. For the purpose of consulting and advising on how to approach testing; interact with business development, system developers, end users, and all other groups involved in project development, testing, or test planning. Estimate test schedules for each testing stage. Deliver quality training to technical staff and be a quality consultant. Define and implement testing or quality assurance policies, procedures, standards, and checklists. Instruct, direct, and check the work of other testing analysts. Work with little to no supervision. May be required to develop functional requirements, test applications, develop test plans, edit and/or write test cases and test scripts, and evaluate test results to determine compliance with test plans and established business processes. Qualifications extensive IT testing experience including: IT methodologies in mainframe, client-server, and Web environments. Expert knowledge of the software testing life cycle and current automated testing tools. Effectively utilize scripting language in testing situations and to instruct others. Excellent verbal, written, and presentation communications. Strong vendor management and negotiation skills. Strong interpersonal skills. Apply knowledge and experience to solve problems. Work with, influence, and impact all levels of employees. Thorough knowledge and understanding of business needs; the ability to establish and maintain a high level of user trust and confidence in the team's concern for users. Mentor other analysts to achieve goals. Leadership and/or supervisory skills. Multi-task in a cross-functional environment. Solve problems efficiently and communicate with upper management. Develop technical documentation and effective presentations.  

.Net Developer

Harrisburg, PA
Contract
Our client is seeking an individual who will be a part of an agile team  focused on architecture, development, deployment, and maintenance of application solutions utilizing Microsoft .NET and Microsoft MVC to support critical business operations. The candidate will support existing .NET and MVC applications and update critical legacy applications in Microsoft ASP and older versions of Microsoft.NET to utilize the Microsoft MVC platform. All implementations will be documented, and training materials will be created, as needed to introduce any new functionality to Customers. This resource will also be expected to conduct training sessions with business units on all solutions produced during this requisition Job Duties/Responsibilities Codes enhancement and development programs and/or required fixes to production problems using the functional and technical programming standards. Design and Develop UI screens. Develop these enhancements or features using: C#, VB, ASP.NET MVC, ADO.NET, AJAX, jQuery, JavaScript, XML, CSS and Visual Studio 2013 or newer. Tests enhancement and development programs. Participates in structured code reviews/walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Work in an agile team environment. Manage and complete assigned tasks in TFS/VSTS. Strong communication skills; both written and spoken. Skills: ASP.NET Forms Development and Architecture    Required    1 Year ASP.NET MVC Development and Architecture    Highly desired    3 Years Business Analysis and Requirements Gathering    Required    3 Years Microsoft SQL Server 2008 R2 or later    Required    3 Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, JQuery)    Required    3 Years Visual Studio 2013 or newer    Required    3 Years Microsoft SQL Server 2008 or newer    Required    3 Years TFS or VSTS    Required     Service Oriented Architecture (SOA) experience    Required   

Business Analyst 4

Richmond, VA
Contract
Business Analyst Our client is seeking a Business Analyst to support the Agency's SailPoint Identity and Access Management Team. Responsibilities: Knowledge of IAM concepts is required but experience with an IAM solution is not. Work includes form design, detailed requirements, and process analysis, writing technical and user documentation that includes special formatting and screen captures; process analysis and diagramming with Visio; and user support as needed. Candidates should be able to complete a project independently with guidance. Perform detailed analysis, produce quality documentation and work in a fast paced environment. Be comfortable leading meetings when required. Demonstrate good communication skills with a wide variety of technical, business, and management staff, and be a fast learner. The individual will work in a team environment. Business Analyst with 4 + years of experience in the following: MS Excel moderate skill level: filtering; simple pivot tables; lookups for analysis and reporting. MS Word moderate skill level: creating documentation that includes headers/footers; table of content; URLs; screenshots and text wrapping and similar functions. Visio: basic diagramming Creation and editing of screen captures for use in documentation. Experience using SharePoint platform for documentation sharing. Experience using Gmail for email communication. Not required, but a bonus: experience using TFS for work item management and experience using WebEx for meeting hosting.

OnBase Developer

Richmond, VA
Contract
OnBase Developer Our client is seeking an OnBase Developer w/ a minimum of 2 years experience developing OnBase solutions. Must also have a minimum of 2 years SQL & other software development experience. See full requirements. Minimum Experience 2+ years OnBase Workflow OnBase Unity Scheduler 2+ years OnBase API (C#) OnBase Report Services 2+ years SQL (agent jobs & stored procedures) Javascript, jQuery library, and CSS Demonstrated ability to work with end users to gather requirements and then conceptualize possible solutions. Preferred Experience OnBase Certified Application Programming Interface (OCAPI) certification. .NET web development experience (C#, ASP, MVC) OnBase WorkView experience (Highly Preferred) Regular expressions

Senior Software Systems Engineer

Salt Lake City, UT
Contract
Senior Software Systems Engineer Our client is seeking an individual who works fairly independently, this role formulates or defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Responsibilities: Is responsible for applications dealing with the overall operating system. Works at the highest technical level on all phases of software systems programming applications. Is responsible for working with an individual business unit on multi-project assignments. Guides and advises less experienced Software Systems Engineers. Monitored on project's progress and results. Errors may cause delay, expense, and disruption. Qualifications: In-depth experience Redhat Linux 6 and 7 environment is desired. Experience with Redhat Satellite, Ansible or Ansible Tower would be helpful but is not required. Education: Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics Comments/Special Instructions: This position involves access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in limiting its consideration of certain applicants. We will need Green Card or US Citizen, candidates.  

Systems Analyst

Richmond, VA
Contract
Systems Analyst Our client is seeking an individual to work under general supervision, this fully competent role formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Responsibilities: Prepares detailed specifications from which programs will be written. Works with an individual business unit in a multi-platform environment on multiple project assignments. Requires hands-on application support to maintain vendor code. Candidate will be responsible for working directly with the application vendor, ability to troubleshoot and pull logs as well and start/stop application services is required. Qualifications: Requires after hour support on a rotational basis. Requires guidance in complex problem areas, errors may cause minor delay, expense, and disruption. Achievement-oriented and self-motivated (a go-getter). Eagerness to learn. Able to work independently but also knows when to ask for assistance. Able to multitask and manage time across multiple projects. Experience working in high-security/highly-compliant environments a plus. Experience in programming or systems analysis desired on a Linux/Unix platform. Basic understanding of Weblogic is a plus. Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics Skills Required 6 months: Oracle     Linux     Unix        

Sr. .NET / GIS Developer

Richmond, VA
Contract
Sr. .NET / GIS Developer Our client is seeking an experienced senior level .NET / GIS developer to work with IT infrastructure, database, middleware, and business teams to develop, maintain and troubleshoot complex applications. Duties: Design and Develop .NET based GIS Web applications that address the most challenging business, technology, and systems integration needs. Perform hands-on GIS application design, programming, implementation, and support for GIS related projects and activities. Perform complex hands-on integrated programming, spatial data analysis, and application development including maintenance and future enhancements of existing systems. Recommend optimal approaches and develop GIS application designs. Advise on alternatives and on implications of new or revised GIS software and applications. Requires the use of ESRI desktop, web and mobile software & extensions to perform GIS analysis and create professional map documents for a wide spectrum of projects. Work on a variety of new and existing .NET / GIS projects, perform new development of portal applications, as well as enhance and maintain existing applications. Perform production support/incident management where troubleshooting is required to determine the root cause of outages in the environment, that could stem from various factors, such as storage, network, data, etc. and correct hazards to prevent future recurrence. Creation, consumption and manipulation of ArcGIS Server REST services. Work in a matrixed environment with various teams and stakeholders within the organization. Work with both the business side and IT side of the organization. Strong interpersonal, written and verbal communication skills. Be able to work with IT infrastructure, database, middleware, and business teams to troubleshoot complex application problems. Experience working in an Agile sprint environment. Skills: Hands-on experience with Linear Referencing Systems    Highly desired    3 Years .NET, C#, ESRI ArcGIS, Esri GIS Portal, ArcGIS Server, ArcGIS Online, ArcMap, ArcSDE, SDK, and Geoprocessing tools    Required    5 Years RDBMS (SQL Server, Oracle), Oracle spatial, JSON, XML, Web services, REST APIs    Required    5 Years Python 2.7 or higher, with ArcPy experience, desired, GIS mobile and desktop application implementations    Highly desired    3 Years ArcGIS Web development skills using HTML5 and JavaScript API    Required    3 Years Experience working with systems like TFS for source control and continuous integration and automation with DevOps    Highly desired    1 Year Experience with AGOL    Highly desired    1 Year  

Systems Analyst

Richmond, VA
Contract
Systems Analyst Our client is seeking an individual to work under general supervision, this fully competent role formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems.   Responsibilities: Prepares detailed specifications from which programs will be written.   Guides and advises less experienced Systems Analysts.   Works with an individual business unit in a multi-platform environment on multiple project assignments.   Requires guidance in complex problem areas, errors may cause minor delay, expense, and disruption. Qualifications: This position will be directly involved with Field Communications for the mobile workforce. Field Communications consists of management and troubleshooting of network connectivity for the Rockets, Satellites and Verizon Cellular. SA is required to maintain quality assurance processes and procedures for the mobile environments to ensure stability of software deployments to field devices. This position will require 25-50% travel with occasional overnight trips. Candidate will also be required to be available for on-call duty. IOS and Windows 2010 Operating system knowledge. Experience in programming or systems analysis desired. 3+ years of related IT experience is required. Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics

Help Desk Analyst 3

Harrisburg, PA
Contract
Our client is seeking a Help Desk Analyst who provides Helpdesk Level 2 Support by performing the skills listed below. Role Description: Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for high priority support issues. Able to make recommendations on policies on system use and services. Calls software and hardware vendors to request service regarding defective products. Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain software errors or to recommend changes to programs. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Tests software and hardware to evaluate ease of use and whether the product will aid the user in performing work. Write software and hardware evaluation and recommendations for management review. Write or revise user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Train users on software and hardware on-site or in the classroom, or recommend outside contractors to provide training. Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether the problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find a solution. Asks user with problem to use the telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Skills: Tier 2 technical support for hardware and software    Required    5 Years 4-year college degree in the field of specialty or equivalent experience    Highly desired    Experience with call tracking and ticketing software    Required    5 Years Provides user training, documentation, manuals    Required    5 Years Managing and assigning support issues    Required    5 Years Experiencing working within the Commonwealth of PA    Highly desired    2 Years  

Messaging/Directory Services

Chester, VA
Contract
Messaging/Directory Services Responsibilities: Provide operational support for cloud Email Security Appliances (ESA) by Cisco. Migrating archive data between Google Vault and Veritas Archive Cloud. Develop Google API capabilities to help manage Tempus Nova and GSuite Environment. Develop Billing automation for usage and verification purposes. Serve as Office 365 escalation point for ABC. Backup to Service Owner for supplier management. Provide expertise to Active Directory conversion to a new supplier. Qualifications: Working knowledge of Email Security Appliances (ESA). Working knowledge of how email flows and architecture. Working knowledge of moving from one platform to another. Basic understanding of how cloud services interact with on-premise infrastructure. Basic understanding of authentication to include single sign-on and multi-factor authentication. Working project management skills. Good documentation and organization skills. Skills: Support experience with cloud Email Security Appliances (ESA) by Cisco    Required    4 Years Google apps experience    Required    4 Years Email Security experience    Required    4 Years Active Directory conversions    Required    4 Years Good communicator works until the job is done, takes direction well    Required    5 Years  

Process Assistant I

Akron, OH
Contract
Process Assistant I Our client is seeking an individual to work under direct supervision, this role performs entry-level clerical and administrative duties that support specific workflow or phase within a business process. Responsibilities: Performs routine and repetitive tasks to support a transaction of a part(s) of a business process. Follows established policy and procedures and detailed instructions in the performance of duties. With limited discretion, work is closely monitored and checked. Duties include: Opening and processing mail remittance, posting data, compiling records and reports in a predetermined format, maintains and prepares simple reports and charts, performing simple calculations.  Performs general alphabetic and numeric filing, sorting and cross-referencing. Maintains and updates files, records, and logs according to established procedures. Ensures information and reports are complete and consistent with specific rules or procedures Qualifications: Basic understanding of the operation of computerized and function-related equipment to record, store and retrieve information. Ability to manage multiple activities and resources. Good oral and written communication skills. Basic personal computer skills including using spreadsheet and word processing applications. Education High School or GED required Comments/Special Instructions: Candidate will be dealing with personal/confidential information. SAP is not required.

Lead Software Engineer Java-AWS

Henrico, VA
Contract
Lead Software Engineer Java-AWS This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business domain process capabilities including leadership in the identification and recommendation of new IT opportunities and business operations as it relates to application development. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in all aspects of development tasks including data management, application architecture and business architecture. Provides guidance to staff on complex assignments and mentors on new technologies. Responsibilities: Works with to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components. Functions as the primary practitioner coach on the team to grow the capabilities of other engineers on the team. Integrates systems to databases and other applications using middleware such as SnapLogic, REST-based services.  Understands the relationship between applications and infrastructure. Acts as a leader in the developer community within and performs a demo, knowledge sharing sessions. Writes technical blogs and be active in the Open Source Community. Agile, and CloudActs as an expert for automated testing strategies, including TDD and ATDD. Works on Agile software development projects. Understands advanced concepts of Containers, Micro-Services, Continuous Integration. Develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB, and others. Identifies track key metrics produced by the application. Performs load and performance testing on the applications and have advanced troubleshooting ability to tune the application to scale. Requirements/Certifications: Managers Requirement: The role requires a strong Java Full Stack Developer with at least 7 years experience who can lead and drive the initiative. Candidate should have experience working on API. Must have skills: Java AWS Spring boot Struts Agile TDD/ATDD Devops Tools CI/CD Start Time: 08:00 AM End Time: 05:00 PM

Program Manager 3

Harrisburg, PA
Contract
Program Manager 3 Our client is seeking a Program Manager who directs, controls, administers and regulates quality assurance and quality control against a Project. The Program Managers primary responsibility is to drive the entire testing and training effort from start to finish. The Program Manager must ensure that all deliverables are completed on schedule and that the final product meets the business, technical, and established quality requirements. Responsibilities: Accountable for delivery of all work tasks identified by the Project Manager. Communicates clearly and works with users and client as necessary. Experience participating in Facilitated Workshops for requirements analysis. Experience writing training manuals/user guides Ability to execute full system testing with overall functionality and the end user in mind Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - across matrix for recording the requirements through each stage of the requirements gathering process. Experience creating user stories, tasks, and bugs in Azure DevOps Studio Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Skills: Experience with formal project management methodology    Required    7 Years 4-year college degree or equivalent technical study    Highly desired     Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).    Required    7 Years Experience creating user stories, tasks, and bugs in Azure DevOps Studio    Required    7 Years Experience with requirements gathering    Required    7 Years Experience developing Business Requirements documentation    Required    7 Years Experience conducting full system testing with overall functionality    Required    7 Years Prior Commonwealth experience    Highly desired  

Help Desk Analyst

Harrisburg, PA
Contract
Our client is seeking a Help Desk Analyst. This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. The Help Desk Analyst performs the skills listed below. Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find a solution. Asks user with problem to use the telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Excellent communication skills; both written and spoken. Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory. Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: Experience with call tracking and ticketing software. Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware and systems. Excellent communication skills and telephone manner. Excellent organizational skills. Incident Management experience - Managing incidents including business expectations and communication. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013. Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation). You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. 2+ years previous IT Service Desk and/or Call Centre experience required. Skills: Previous IT Service Desk and/or Call Center experience required    Required    2 Years Experience with call tracking and ticketing software    Required    2 Years Attentive to details and ability to be resourceful (using supplied documentation)    Required    2 Years Ability to support users with limited knowledge of computers, software, hardware, and systems    Required    2 Years Excellent communication skills and telephone manner.    Required    2 Years Excellent organizational skills    Required    2 Years Incident Management experience - Managing incidents including business expectations and communication    Required    2 Years Basic User & Security Group Active Directory administration    Required    2 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013    Required    2 Years Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)    Required    2 Years You will be a self-motivated achiever who gains satisfaction from providing excellent customer service    Required    2 Years

Application Developer - Java - Sr

Vienna, VA
Contract
Application Developer - Java - Sr You Will: Work with product owners to understand desired application capabilities and testing scenarios across multiple lines of business. Work within and across agile teams to scope out, design, develop, test, implement, and support technical solutions across a full stack of development tools and technologies. Lead the craftsmanship, availability, resilience, and scalability of your solutions Continually improve software engineering practices. Bring a passion to stay on top of tech trends, experiment and learn new technologies, participate in internal and external technology communities, and mentor other members of the engineering community. Encourage innovation, implementation of cutting edge technologies, inclusion, outside of the box thinking, teamwork, self-organization, and diversity. Keywords: Javascript: AngularJS, KnockoutJS, Vue, BackboneJS, ReactJS, DurandalJS; Languages: Python, .Net, Java, PHP; CI/CD: Jenkins, Circle CI; Config; Chef,Ansible, Terraform; Cloud: AWS, Azure, GCP Basic Qualifications: Bachelors degree or military experience At least 3 years of full stack development experience in Java At least 3 years of user experience testing At least 3 years of experience in CI/CD deployment At least 3 years of experience in configuration management At least 1 year of experience with cloud services Preferred Qualifications: Masters degree in Computer Science 3+ years of experience in Agile 1+ years of experience with Service Oriented Architectures 1+ years of experience with RDBMS and MapReduce Implementation of authentication and authorization solutions Familiar with JIRA, Confluence, Slack, and other collaboration and tracking tools Mobile deployment knowledge Familiarity with code versioning in GitHub

Application Developer - Java - Lead

Vienna, VA
Contract
Application Developer - Java - Lead Day to Day Responsibilities: Using Big Data tools (Hadoop, Spark, AWS) to conduct the analysis of petabytes of AWS usage data and other data. Drive the engineering of security and fine-grained access controls in our emerging data platforms like AWS EC2, HDFS. Writing software to clean and investigate large data sets of numerical data. Integrating with external data sources and APIs to discover interesting trends. Designing rich data visualizations to communicate complex ideas to customers or company leaders using Tableau or other tools. Investigating the impact of new technologies on the future of digital banking and the financial world of tomorrow. Work directly with Product Owners and end-users to develop solutions in a highly collaborative and agile environment. The Ideal Candidate Will Be You know how to programmatically extract data from a database and an API, bring it through a transformation or two, and model it into human-readable form (ROC curve, map, d3 visualization, Tableau). Creative. Big, undefined problems and petabytes of data don't frighten you. You're used to working with abstract data, and you love discovering new narratives in unmined territories. The ability to own the application end to end and act like an owner. Basic Qualifications At least 4 years of experience with Python, Java, or Scala At least 2 years of experience in open source programming languages At least 1-year experience working with AWS At least 3 years of experience with SQL Preferred Qualifications: Masters Degree At least 1 year of experience with Spark or Hadoop At least 1 year of experience with Kafka, Tableau or Databricks  

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