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Technical Support

Roanoke, VA
Contract
Our client is in need of a skilled Desktop / Technical Support Technician to support a facility that has about 150 IT devices (desktops, laptops, and printers). To assist IT Management with integration, management, and support of the Information Technology program. Candidate Will independently provide IT administration and technical support for agency specific software and hardware systems.  Qualifications: Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). Expert knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products. Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices. Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.) Expert working knowledge and experience with Google E-mail and Exchange E-mail application installation, administration, troubleshooting and training (PST files, calendaring, distribution lists, etc.). Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each. Possesses excellent customer service skills and is teamwork oriented. Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Possesses good organization and time management skills. Possesses the ability to create documentation on technical issues and solutions that are easy to understand. Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

WebSphere Application Server Engineer

Research Triangle Park, NC
Contract
Our client seeks a WebSphere Application Server Engineer. This position will act as a technical lead responsible for the support, design, installation, configuration, monitoring, including performance and capacity planning of WebSphere Application Server (WAS) and Web servers that run on AIX. Responsibilities include supporting, analyzing, and making performance or capacity recommendations as necessary, providing technical guidance and leadership to team members, and serving as the escalation point for all issues not resolved by the other support staff. This position is also responsible to analyze all aspects of the existing infrastructure and recommend modifications that will enhance system reliability, availability, serviceability and scalability, perform logical and physical design (HA, multi-jvm, and multi-cell), research new and developing technology and their applicability to the environments, develop and document existing or new procedures as well as creating and maintaining project documentation. Duties also include providing operational support for WAS, IBM HTTP Server and other products supported by the middleware team. This position must deliver project based work to agreed target dates as well as participate in rotating on-call support 24x7 and be available to work weekends and/or holidays, as necessary. Qualifications:  Experience working in the technical architecture field. Required 7 Years Experience supporting production java application server environments using IBM WebSphere,WebLogic, JBoss, Tomcat, Oracle AppServer, or iPlanet. Required 7 Years Experience using and configuring Dynatrace Application Monitoring, or similar tool. Required 7 Years Experience with enterprise level monitoring tools, performance testing and tuning. Required 7 Years Two or more years experience with shell scripting, Jython, JACL, and/or PERL scripting. Required 3 Years Experience and proficiency with operating system utilities such as vi, top/topas, crontab, nslookup, ifconfig, and ssh. Required 7 Years Experience with LDAP Directory integration and Oracle/DB2 integration. Required 7 Years Security experience including SSL certificates, hardening, and PEN tests. Required 7 Years Prefer AIX or Linux certification. Highly desired Prefer IBM WebSphere Application Server certification. Highly desired Prefer experience with DynaTrace or other application performance monitoring tools. Highly desired

Technology Support Analyst

Raleigh, NC
Contract
Responsibilities:  Conduct analytical work providing consultation, support, and/or training to county boards of elections in their use of SEIMS and other elections technology-based elections systems. Provide technical support of hardware, applications, operating systems, and networking related to election technology to the 100 county boards of elections. Technical Support Perform routine diagnostics and maintenance with multiple operating systems. Assist with testing of new releases of software, vendor modifications, upgrades and patches. Resolve routine issues and problems. Provide technical support for supported systems. Resolve incident tickets and research new technologies being implemented Ability to troubleshoot standard/common operating systems and software/hardware issues. Ability to listen to symptom descriptions to analyze problems and to resolve effectively. Ability to communicate technical information in an understandable way to non-technical users. Technical Solution Development Improve efficiency of systems assigned to meet user needs. Communicate with SBOE IT development and infrastructure to resolve technical issues. Document non-routine procedures and workarounds and solutions. Work with own specialty with ability to integrate and coordinate elements of that specialty. Working knowledge of technologies and systems in place with the capability of supporting these technologies. Planning and Organizing Research emerging technologies associated with supported systems. Plan work of other team members or self as directed by supervisor with independent tasks. Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Ability to perform job with minimal supervision. Project Management Participate as team member on small and/or large projects. Serve as a productive project team member through timely completion of project tasks. Ability to establish working relationships with others and provide communication of activities. Technical Knowledge Demonstrate thorough knowledge of technologies and systems in place with the capability of supporting these technologies. Supports operating systems and services for clients and performs software and hardware diagnostics. Knowledge of technology principles and terminology associated with the work unit and area of responsibility. Consultancy Skills Updates/Creates internal supported system documentation. Helps determine technical needs of supported systems and providing information to leadership. Consults with clients, internal staff, other departments and vendors. Ability to determine client needs and effectively communicates back to technical experts. Acts as technical resource to others within work specialty. Other Qualifications:   Perform routine diagnostics and maintenance with multiple operating systems Required 2 Years Assist with testing of new releases of software, vendor modifications, upgrades and patches Required 2 Years Resolve routine issues and problems Required 2 Years Resolve incident tickets and research new technologies being implemented Required 2 Years Communicate with SBOE IT development and infrastructure to resolve technical issues Required 2 Years Document non-routine procedures and workarounds and solutions Required 2 Years Research emerging technologies associated with supported systems. Required 2 Years Participate as team member on small and/or large projects Required 2 Years Demonstrate thorough knowledge of technologies and systems in place with the capability of supporting these technologies Required 2 Years Supports operating systems and services for clients and performs software and hardware diagnostics Required 2 Years Advanced skills with Microsoft and Adobe Software Required 2 Years GIS Experience Highly desired 2 Years Elections Experience Highly desired 2 Years

Automation Test Engineer

Richmond, VA
Contract
Responsibilities: Ability to develop, implement and maintain reusable automation scripts and frameworks for effective and efficient simulation and testing for various software application features including, but not limited to, file movement, batch, real time and web services. Analyze risk identifiers and software problems and research new technologies to create and maintain complex automated testing suites. Analyze test cases, scenarios, and scripts and engineer automated test infrastructure that will support regression testing and new functionality testing Knowledge of software development principles and utilizing Java, Selenium, GitHub, Jenkins Define criteria for testing, develop and implement new automation scripts and/or modify existing automation scripts, and analyze test results to verify that the software meets the product owners specifications. Design and implement test strategies and effective test automation solutions. Establish and maintain physical, virtual and test automation labs for effective automation execution. Prepare guide manuals and process related documents. Qualifications: This position requires a degree in Computer Science, Engineering, Computer Information Systems, Science, or a related technical field 3 years of experience in Java; Java Cucumber; CICD, Performance Testing; Selenium; Knowledge of GitHub and Jenkins; PL/SQL; and Unix. Experience in banking and front-end web application testing. Experience with Performance Testing - Script creation, maintenance, execution and analysis Experience with Integration testing, including coordination with up and downstream systems AWS knowledge

Salesforce Developer

Richmond, VA
Contract To Hire
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Our client is seeking a Salesforce Developer to work closely with Product Managers and team members to ensure the timely and effective delivery of Salesforce requirements in Financial Services industry. The Developer is responsible for managing all aspects of Salesforce.com (SFDC) including configuration, customization and implementation of applications and 3rd party integrations. Role also includes collaborating with internal stakeholders and team members to build solutions in SFDC that support business requirements and processes for continuous improvement. Qualifications: Bachelor's degree or military experience. Salesforce.com Administrator Certification. At least 4 years managing CRM software projects. At least 3 experience designing and developing software components in a web-based systems architecture. At least 3 years of experience as a salesforce.com developer. At least 3 years of experience managing the process of implementing improvements and new functionality in Salesforce Development Community application. At least 3 years experience with Service Oriented Architecture Preferred Qualifications: 5+ years of experience with the salesforce development toolkit including Apex, Test classes, Triggers, Visualforce, HTML, CSS, JQuery, SOQL/SOSL, Force.com IDE and migration tool. 3+ years of experience with the AppExchange tools. 3+ years of experience supporting Salesforce.com configuration tasks such as field/page updates, workflows, validations, custom permissions, and approvals. 3+ years of experience with enterprise integration tools and extract, transformation, and load, (ETL) tools. 3+ years of experience in real-time Salesforce Development Community (SFDC) data integration with Enterprise systems. 3+ years of experience with SOAP/REST API development. 2+ years of experience converting business requirements into solution designs 1+ year of experience with Lightning. 1+ years of experience leading or facilitating sessions to define and document business requirements. 3+ years of Agile Scrum Methodology experience. What you'll do: Demonstrate functional knowledge of Salesforce.com data structure and how to leverage the tool to meet complex process and reporting requirements With minimal guidance, design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on the industry best practices as well as business needs Deliver solutions and support for break-fix issues to manage saleforce.com platform Handle numerous projects/priorities using sound development practices and organizational skills to ensure the quality delivery of enterprise solutions. Identify ideas to improve system performance and impact availability. Provide current best practice and 3rd Party solution alternatives as part of the functional design document Create system documentation/play books and participate as a reviewer and contributor in requirements, design and code reviews. Hands on experience using force.com technologies including SFDC triggers and controllers, VF page development, sObjects, and SOQL Demonstrates successful implementation of Batch Apex and/or Schedule Apex development. Experience in number of production support activities including change management, release management, capacity planning, incident management Participate and engage in all team meetings

Reports Developer

Research Triangle Park, NC
Contract
Our client seeks a contractor to assist with the design and implementation of new software reports using Curam Software, Inc. products. Employee will analyze and identify reporting requirements for the Case Management System reports and develop recommendations to effectively report data of mid to high level complexity related to varied business metrics and for designing, coding, testing, debugging, and documenting reporting solutions, while enhancing existing reports to ensure that solutions continue to meet business needs. Responsibilities: Employee must understand the underlying data sources (databases) and interpret requirements provided by the business to analyze operational issues and develop appropriate diagnostic and/or tracking data via reports and dashboards. These include but are not limited to: report queries, report layouts, any necessary supporting data structures, and Extract Transformation Load required to populate the data structure. Duties also include gathering and documenting requirements for new reports and changes to existing reports, extraction or collection of data for performing queries and writing reports, and developing and analyzing operational performance metrics and reports to ensure the quality and integrity of extracts though the use of validation and audit strategies. Employee will be responsible for status reporting to the Project Manager and for adhering to client policies and procedures. Qualifications: Experience programming and design of large scale web based distributed systems. Required 7 Years Experience using Oracle, Oracle Utilities, ETL tools such as Oracle Warehouse Builder (OWB) or Oracle Data Integrator (ODI). Required 7 Years Experience with SQL scripting and Relational Database modeling.. Required 7 Years Experience with structured system development methodologies. Required 7 Years Good communication skills both oral and written and ability to maintain effective working relationships with end users and staff. Required Experience with Business Intelligence tools such as Business Objects or BIRT Highly desired 7 Years Data Warehouse experience Highly desired 5 Years Cúram experience Highly desired 2 Years Previous experience working with State government. Highly desired

GIS Specialist 2

Herndon, VA
Contract
Our client is looking for experienced GIS and Cityworks engineer to enhance the client's current ArcGIS and Cityworks implementation. Engineer will provide support for the implementation of enterprise GIS focusing on Cityworks and GIS integration. The role is responsible for assessments and recommendations, system administration and configuration, application deployment, documentation, end user support and training data analysis, data modeling, web service creation, application testing and troubleshooting. Performs a variety of responsible professional and technical work related to the design, development, implementation, administration and enhancement of the client's Enterprise Geographic Information System (GIS) in cooperation with IT staff. Assists in user training and demonstrations on use of GIS tools and GIS applications, and assists with the development and implementation of department/division GIS initiatives and programs. Essential Functions: Lead needs assessments/requirements meetings and document solutions for GIS enterprise use Provide/write GIS system technical recommendations, standard operating procedures, administrative and help documents for clients and technical teams. Assess customer's existing GIS environments and recommend areas for improvements in application technology, system performance, and software migration plans Communicate with architects and developers to successfully deploy custom solutions Write and execute test plans Troubleshoot solution errors and support end users Present system design information to technical and non-technical audiences Create mapping, imagery and data services Works with town departments and IT staff to identify available GIS data, evaluate for accuracy, and consolidate into centralized data source for the town. Work with IT department to secure GIS and make it application accessible internally and externally. Publish departmental maps and integrate GIS services with mobile application and Cityworks. Train users on the use and adoption of Cityworks technologies Works with town departments to define and meet mapping and GIS data needs, implement GIS best practices and ensure compliance with relevant data standards, policies and regulations. Creates moderately complex cartographic products, dynamic web maps, static maps, charts, reports and graphs as needed by departments and assists in the management of department/division GIS layers and related data. Assists in the development of automated data management routines and various projects to improve department or program efficiency. Reviews, creates and maintains metadata to specifications for datasets and services. Assists and trains other users with GIS software and workflow processes. Resolves technical issues in cooperation with IT staff. Serves as liaison to GIS for updates. Utilizes GIS tools and data to improve the development of business processes within the department/division. Designs, develops and implements GIS enhancements using various programming tools and methodologies. Identifies and resolves complex GIS issues that affect the towns ability to meet objectives. Assists in the design and implementation of integrating GIS with other enterprise systems. Assists in maintaining and administering ArcGIS Server including security, publishing map services and content management. Assist in preparing disaster recovery plans. Competencies and Skills: Admin experience with Esri's GIS platform (ArcGIS Server, enterprise geodatabase, ArcGIS Online) to support Cityworks integration. Knowledge in the following software programs: ESRI ArcGIS Pro, ArcGIS 10.x, AutoCAD, MS Word, MS Excel, MS Access, MS PowerPoint, Adobe Photoshop, Adobe Illustrator. Experience installing and configuring ArcGIS 10.x and Microsoft SQL server 2016 Experience installing and configuring Cityworks Server software Experience configuring Cityworks core/add-ons/modules: AMS PLL Storeroom Comfort discussing and documenting configuration requirements with clients Experience providing knowledge transfer or training to Cityworks administrators and end users Understanding of the Cityworks database schema and associated backend management/scripting Exceptional customer service orientation Excellent interpersonal, writing, and presentation skills Ability to analyze business processes and systems and migrate to/integrate with geospatial Assist customers with on-demand and as needed support including reporting, training, work analysis and integration. Participate in other project on Work Management Systems and other Systems and Services as required. Accountabilities/Responsibilities: Cityworks Consulting Services Assist clients in configuring their Cityworks system to align with their asset or work management business requirements. Assist on and lead technology projects that establish Cityworks systems. Perform client interviews and collect data. Review, Analyze, Validate and Manage datasets for system conversions and updates Coordinate and develop sections of reports dealing with Cityworks.

BMC Subject Matter Expert

Harrisburg, PA
Contract
BMC Discovery Implementer - this resource would report to the Service Management and Administration Chief and work within the ITSM group. Responsible for all facets of BMC Discovery including, but not limited to, configuration of the BMC Discovery toolset, working with various IT groups to set up scanning, ensure correct data is being scanned, validate data, normalization, application modeling, optimization, base lining, CMDB synchronization, integration with ServiceNow CMDB and other administrative functions. Responsibilities: Guides executive-level stakeholders based on industry standards related to specific discipline or field of specialization. Requires specific expertise in related technical fields or area of specialization. Conducts detailed audits and analysis to identify obstacles and suggests recommended solutions. Requires extensive experience providing consulting services to governmental entities related to specific technologies or field of specialization. Provides mentoring and guidance to agency personnel and leadership. Consults with executive-level stakeholders to define business need or problem; conducts research, performs studies and surveys to obtain data; and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. Requires knowledge in computer programming and other related technical fields as well as extensive experience in a particular business or industry subject matter. Conducts study or survey on need or problem to obtain data required for solution. Analyzes data to determine solution, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, or redesign of products or services. Advises client or department heads on alternate methods of solving need or problem, or recommends specific solution. Requires experience providing consulting services to governmental entities. May be designated according to field of business and technical specialization. Required Qualifications: Business, technical, or integration consulting 15 Years Experience implementing BMC Discovery 5 Years Experience with BMC ITSM Suite 5 Years Experience with BMC Configuration Management Database 5 Years Highly Desired Qualifications: Experience with developing web services 5 Years ITIL V3 Foundation or higher certification 4 year college degree or equivalent technical study with advanced study Project Management Certifications

Curam Design Specialist

Research Triangle Park, NC
Contract
Our client requires the assistance of a contract resource to serve as a Curam Design Specialist to support the development and implementation of new software. This position will be responsible for managing IBM Curam business analysis work or projects with distinct deliverables to a solution. Responsibilities: Tasks include identifying and documenting business processes, issues, value levers, metrics, and capabilities; identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Curam Business Application Suite; and utilizing knowledge of the Curam software product to: conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks. Qualifications: Experience designing within the Cúram software suite. Required 2 Years Experience with problem identification and integration of technical skills to resolve issues. Required 2 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 2 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 2 Years Ablity to independently identify and develop solutions. Required 2 Years Understand Cúram Case Management functionality and associated business processes of a Social Security organization. Required 2 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 2 Years Ability to establish and maintain effective working relationships with customers. Highly desired Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Highly desired Experience in business application consulting or development. Required 2 Years Curam V6 Certification Highly desired

Data Analyst II

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Skills/Experience: 3+ years experience in Excel and spreadsheet manipulation. (Macros, automation, etc.) Proficiency in Visual Basic, Office 365 and Sharepoint. Python experience a plus. Must be very detail oriented.

Application Architect III

Plano, TX
Contract
Responsibilities:   This position is responsible for the definition, design, construction, integration, testing, and support of reliable and reusable software solutions, addressing business opportunities. Includes systems analysis, creation of specifications, coding, testing, and implementation of application programs and data interfaces. Requires a previous domain of experience in applications development. Responsible for overall application design, including interfaces with other applications and systems. Assures that application designs are consistent with industry best practices application attributes (including scalability, availability, maintainability, and flexibility).   Qualifications: 5+ years experience with Financial Services clients oversight Coordinating others work while involved with multiple work streams   Related experience: 3-5 years prior application development experience Demonstrated experience with large scale application integration efforts Have participated in more than 5 Agile projects Communication- Ability to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levels Ability to influence multiple levels on highly technical issues and challenges Demonstrated experience to influence and coordinate third parties and suppliers

Billing Specialist I (Home Infusion Program)

Orlando, Florida
Contract
Perform all the daily activities of a Home Infusion Billing Specialist, including communication and coordination with all parties necessary to assure timely and accurate processing of all claims and orders assigned. Essential Functions: Verifying Patients Insurance Medical Benefits / Familiar and Experienced with Medicare Guidelines for Home IV Calculating and Collection of Patient Financial Responsibility Communication with Payers regarding claim discrepancies and/ or rejections Communication with patients and/or MDs office in regards to deliveries Maintain proper phone log in. Qualifications: Knowledge of HCPC/ CPT/ ICD-10 Coding Experience with Prior Authorization Required. Inbound/outbound calling. Individual must enjoy working with others; have good professional oral/written and communication skills. Must be a team player. Hours: Department is operational 7 days a week. Standard schedule will be Mon-Fri, 9a-5p OR 9:30a-5:30p with one shift possibly 10:30a-7:00p OT and some weekends required during peak season. Weekend hours will be a more standard first shift, starting at 8am.

Scrum Master I

Richmond, VA
Contract
Support the product development process: Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed Scrum-related meetings: Track and communicate team velocity and sprint/release progress Maintain process documentation Ensure the development teams are practicing the Agile principles Support the Product Owner: Assist as needed with backlog maintenance Assist with internal and external communication, improving transparency, and radiating information Assist with prioritization and resolution of defects/bugs Support the product team: Participate proactively in developing and maintaining team standards, tools, and best practices Identify and remove impediments, prevent distractions Facilitate discussion and conflict resolution Empower the team to self-organize Qualifications: Bachelor's degree or combination of relevant education and experience Excellent interpersonal skills, ability to work with diverse personality types Ability to understand technical issues at a high level A thorough understanding of Agile software development methodologies, values, and procedures Exceptional communication, organization, and time management skills Ability to coach the team to reach their highest potential Collaborative approach to driving decisions Strong analytical and problem solving skills with a high attention to detail Must be a Certified ScrumMaster with 1-2 years of project management experience and <1 year of ScrumMaster experience Additional Skills: JIRA / Confluence experience

Expert Curam Specialist

Research Triangle Park, NC
Contract
This resource will have significant responsibilities as part of development and quality assurance. They will work closely with the QA Audit Lead on ad hoc requests. The candidate will have extensive knowledge of the Curam Implementation, Curam products, components, code structure, data structures, release types (platform, solution modules, ifixes, fixpacks), build process, scripts and configuration files. The candidate will have knowledge of Economic Benefits programs such as FNS, Medicaid, Work First, Special Assistance, Refugee Assistance, Child Care Subsidy, and Energy.   Other Qualifications: Experience with state government IT Functions Required 7 Years Extensive Curam Knowledge Required 7 Years Understands Curam structures Required 7 Years Understands Curam Data structures Required 7 Years Experience in Implementation development Required 7 Years Extensive knowledge of the Curam implementation Required 7 Years

Junior Curam Developer

Research Triangle Park, NC
Contract
This resource will have delivery responsibilities as part of the development, and may act as the point of contact on site for development-related questions and issues that arise and work closely with Senior Technical Consultants on design and development issues. Duties include but are not limited to: leading functional and detailed requirement development, code development, Joint Application Development sessions, functional and detailed design, and life cycle management for the implementation. Areas of focus will include business and workflow process modeling, and business reengineering using Curam. These activities will involve the use of COTS Curam Enterprise Framework Components, Curam Intelligent Evidence Gathering (IEG2), Curam Express Rules for Triage (CERT), Oracle, use of XML technology in Curam, Curam Evidence Framework, Subversion, and WebSphere. Responsibilities also include reporting statuses to the Project Manager, and adhering to the client policies and procedures. Qualifications: Cúram V6 Certified Developer Highly desired Social enterprise management experience. Required 1.5 Years Experience as a Cúram Developer with experience in the full life cycle of requirements through functional design and testing. Required 1.5 Years Experience in development with both the Cúram Enterprise Framework and Cúram Solution Modules. Required 1.5 Years Experience in problem identification and integration of technical skills to address and solve issues. Required 1.5 Years Experience with translating and communicating highly technical concepts to both technical personnel and non-IT business users. Required 1.5 Years Experience with creating and writing technical documents using MS Office products, Visio, Word, Excel, and PowerPoint. Required 1.5 Years Ability to develop relationships/partnerships with customer by responding to needs and exhibiting a sense of urgency, independently identify options. Required 1.5 Years Ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required 1.5 Years Experience using the Cúram Enterprise Framework Components, Cúram Intelligent Evidence Gathering (IEG2), Cúram Express Rules for Triage (CERT). Required 1.5 Years Experience using Oracle and Subversion. Required 1.5 Years Technical knowledge in the following specialized areas of web application system analysis and programming: Java, J2SE, J2EE, XML, and XSL. Required 1.5 Years Techical knowledge in Eclipse, HTML, Cascading Style Sheets, and Web Services standards (SOAP and WSDL). Required 7 Years Experience with Oracle database platforms and tools. Highly desired Experience with JavaScript and IBM Websphere. Highly desired Experience with North Carolina DHHS IT Functions. Highly desired

Business Analyst

Research Triangle Park, NC
Contract
This position will be responsible for managing IBM Curam business analysis work or projects with distinct deliverables to a solution. Tasks include identifying and documenting business processes, issues, value levers, metrics, and capabilities; identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Curam Business Application Suite; and utilizing knowledge of the Curam software product to: conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks .   Qualifications: Experience designing within the Cúram software suite. Required 7 Years Experience with problem identification and integration of technical skills to resolve issues. Required 7 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 7 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 7 Years Ablity to independently identify and develop solutions. Required 7 Years Understand Cúram Case Management functionality and associated business processes of a Social Security organization. Required 7 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 7 Years Ability to establish and maintain effective working relationships with customers. Highly desired Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Highly desired Experience in business application consulting or development. Required 7 Years Curam V6 Certification Highly desired

Lead Trainer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation of a new technology as a Lead Trainer. The primary purpose of this position is to assist with the coordination of training activities, which includes the development of training curriculum, plan, and approach for intensive problem solving activities via virtual and in-person training delivery to users. This person will work with a team of trainers tasked to design and deliver in depth, exploratory, virtual, interactive webinars. Additionally, this person must support the development of problem solving skills to ensure effective knowledge transfer occurs during in-person training to other staff. In addition to resource coordination and project management responsibilities, this position may require development and delivery of training content to ensure deadlines are met. This person will work closely with Implementation team leaders to understand the existing e-learning curriculum when planning the virtual and in-person training approach. S/he will also collaborate with other subject matter experts to ensure training strategies align with program and policy requirements. Other duties include the creation of training delivery schedules, roll-out planning, status reporting, and workload tracking. Qualifications: Experience in curriculum design and developing training materials for adult learners Required 5 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 5 Years Research and evaluate the case management software in order to translate the software functionality into effective learning materials. Required 5 Years Experience leading training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 5 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 5 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 5 Years Experience in computer-based training instructional design, with learning program design systems. Required 5 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 5 Years Experience with Adobe Captivate, Adobe Connect, Visio or other training applications. Required 5 Years Experience developing interactive media presentations that enhance the online educational experience Required 5 Years Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Experience with adult learning practices, principles and procedures in classroom and on-line presentations Highly desired Experience with JIRA software Desired Experience with Agile methodology Desired Experience with Project Management

Mobile Architect

Harrisburg, PA
Contract
The selected candidate will serve as an Architect for iOS Mobile Computing solutions for this client. The selected candidate will architect end-to-end solutions for iOS-based mobile products to be utilized by our client and its third party contractors. The projects will involve native iOS development, security best practices, data model design, and web service-oriented client/server backend solutioning. The selected candidate is expected to understand the business and technical requirements, and in turn design and implement solutions that are easy to maintain and incorporate/produce reusable components. The selected candidate is expected to be proficient in problem identification and resolution, especially in production environments, for both the device and server side implementations. The selected candidate should be most versant with Apple technologies and their associated idiosyncrasies, but must also have working knowledge of the server side code and technologies. The selected candidate must be disciplined, organized, accountable, communicate clearly, exhibit leadership skills, and effectively manage product owner expectations. Responsibilities: Serve as an architect of n-tier applications using iOS as access technology for enterprise backend systems. Work with product owners, BAs and PMs in defining and managing the business and technical requirements. Lead the full SDLC process of iOS applications, including but not limited to Swift, HTML5, JSON, XML and consuming RESTful web services. Lead the full SDLC process of web service oriented backend solutions, including but not limited to Java, Spring frameworks, MyBatis, consuming SOAP web services, producing RESTful web services, and interfacing SOA middleware. Lead the design of database objects in relational databases, including but not limited to DB2, SQLServer, and/or Oracle. Comprehensive understanding and experience of up-to-date Apples technologies and requirements, including but not limited to distribution certificates, provisioning profiles, code signing, keychains, push notifications, app transport requirements, and iOS version histories. Expert level knowledge is required of using Swift 3+, iOS frameworks, Core Data, storyboards, web services, security/keychain, camera integration, asynchronous transactions, background processing, multitasking, etc. Triage bugs and resolve production issues in a timely and effective manner. Lead the team and provide guidance in troubleshooting issue and removing technical roadblocks. Provide technical assistance and mentoring of staff assigned to the project. Follow Agile Scrum methodology, and conduct daily standups, sprint grooming and planning meetings. Follow Change Management process and coordinate with infrastructure teams in deploying solutions to the DEV, SYST, and PROD environments. Qualifications: Full SDLC experience in application development. Required 8 Years Experience with Object Oriented development. Required 8 Years Experience with iOS SDK and Objective-C. Required 4 Years Experience with Swift. Required 2 Year Experience with Core Data framework. Required 4 Years Experience with iOS Auto Layout, Storyboard, Blocks, and GCD. Required 4 years Experience with deploying iOS apps. Required 4 Years Experience with deploying enterprise iOS apps via MDM. Required 1 Year Experience with relational database design and development. Required 5 Years Experience in architecting & leadership role. Required 2 Years Experience with HTML5 development and JavaScript frameworks. Required 3 Years Experience with Java centric server-side development and solutioning. Required 2 Years Strong oral and written communication skills.

Desktop Support Administrator

Salt Lake City, UT
Contract
Job description: Desktop Support Admin needed who has the required experience to help us migrate workstations to Windows10. Role will include assessing readiness of the workstation for the upgrade, coordinating / performing the actual upgrade, and troubleshooting issues. Job Requirements: Windows 10 migration experience required. Experience installing and uninstalling MS Office 2016 or MS Office 365. Experience with the entire Office suite of products, as well as other desktop software (Adobe, Antivirus, etc.) is required. Flexibility to work outside of normal business hours may be required.

Network Specialist - IPAM

Avery, NC
Contract
This position is a senior network engineer, and will support the network infrastructure for across 530+ locations. Responsibilities: This staff will specifically tasked and responsible for evaluation of, recommending and installing an IP Address Management (IPAM) solution. This staff must possess prior experience evaluating, recommending, installing, administrating and operating IPAM solutions in a large enterprise environment. This staff must have advanced experience managing IP networks and be proficient in IP address management and subnetting. This staff should be a senior network engineer with operational experience deploying and supporting data networking in a large and complex environment. Experience with Cisco WAN & access and distribution LAN switching products supporting data and VOIP, as well as data center class products is desired. This staff will be part of a team of network engineers supporting a mixed environment of Cisco, Ayaya LAN equipment, Riverbed, and Meraki products. Knowledge, Skills, and Abilities Requirements: Extensive experience with data network IPAM tools, for LAN and WAN services. Experience with DHCP configuration, monitoring and assignment. Hands on senior knowledge of and experience with implementing & supporting current Cisco LAN switching products for access, distribution, core and data center solutions. A minimum of 10 years experience in IT including demonstrated experience in various technical disciplines. A minimum of 5 years experience with Cisco LAN switching products. Senior level knowledge of TCP/IP networking, IP subnetting, and networking technologies. Senior level troubleshooting skillset related to LAN and WAN technologies, such as data capture and analysis. Ability to professionally document proposals and as-built network solutions. Preferred Qualifications: Experience designing, implementing and supporting Cisco Nexus products in a data center environment. Experience designing, implementing and supporting "Flexpod" solutions using Cisco Nexus and NetApp. Experience designing, implementing and supporting networking components of Cisco UCS implementations. Experience designing, implementing and supporting network segmentation in a data center environment using Cisco ASA firewall solutions Experience designing, implementing and supporting Avaya (formerly Nortel Enterprise) LAN products.

Environment Lead

Durham, NC
Contract
Our client requires the assistance of a contract resource to serve as an Infrastructure Architecture Lead to support development and implementation. Responsibilities: The primary role is to manage the programs infrastructure and application environments which include production, testing and development. This position must demonstrate a thorough understanding of project management principles to plan and coordinate large and complex technical changes and implementations in this large system development project. This position must also be responsible to develop requirements and evaluate competing technical solutions objectively, and manage system events and outages effectively through resolution. This position is required to be on call for evening and weekends as required to meet business needs. Qualifications: Understanding and use of AIX architectures and hardware Required 7 Years Experience with networking and firewall concepts and operations Required 7 Years Experience with SAN technology Required 7 Years Experience with SOA and integration architectures utilizing Enterprise Service Bus frameworks Required 7 Years Experience with Oracle specific database architectures Required 7 Years Experience with high availability concepts and implementations (hardware and software based) Required 7 Years Experience with application performance monitoring tools and concepts, and application performance management practices Required 7 Years Experience with OS and software maintenance including upgrade planning and implementation Required 7 Years Understanding and experience with the hosting model Required 7 Years Strong written and verbal analytical and communication skills Required Demonstrated ability to create and tailor messages based on the audience – including senior executives or technicians Required Experience with IBM Power7 or Power8 hardware platforms Highly desired Experience with AIX Highly desired PMP certification Highly desired Experience customizing the Curam Framework to meet project functional and business requirements. Desired

Training Content Developer

Research Triangle Park, NC
Contract
Responsibilities: Position analyzes system functionality and works with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to design training/develop course materials, develop and maintain Adobe FrameMaker templates and scripts, and revise training materials for training adult learners. Tasks include training task analysis, gathering/incorporating course content, applying instructional design theory and utilizing instructional technology tools such as Learning Gateway to enhance learning and ensure that design and delivery are consistent with identified learning goals/objectives. Training content may include developing templates, graphics, and audio/visual materials for use in on-line training, interactive web-based, facilitator guides, PowerPoint presentations, participant guides and tests, job aids and other classroom materials.   Qualifications: Experience in curriculum design and developing training materials for adult learners. Required 5 Years Experience with eLearning technology and experience in developing instructor led and on-line training courses. Required 5 Years Experience creating tests, surveys, and lessons learned reports based on course objectives. Required 5 Years Experience with learning software that may include Adobe FrameMaker, Adobe Captivate, PhotoShop, Adobe Breeze, Dreamweaver, SnagIt and Visio. Required 5 Years Prefer experience with Learning Management System (LMS) technology such as Learning Gateway. Highly desired 3 Years Experience with computer-based training instructional design. Required 5 Years

Automation Test Script Writer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation of a new program as a Developer/Automation Test Scripts Writer. Responsibilities: Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, analyzing and developing requirements into test conditions, development and execution of automated scripts using Selenium to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing automated test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks automated testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for automated test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures.   Qualifications: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years Java Development experience. Required 4 Years Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required Ability to work in a rapidly changing environment. Required Strong analytical and problem solving skills. Required Experience with testing Curam products. Highly desired 1 Year Experience testing for a health and human services project. Highly desired 1 Years Experience with executing SQL to validate or test. Desired 2 Years Experience navigating on a UNIX platform. Desired 2 Years Experience developing and executing Selinium automated test scripts. Required 2 Years

Senior Reports Developer

Research Triangle Park, NC
Contract
Our contractor seeks contractor to assist with the design and implementation of reports using Curam Software, Inc. products. Responsibilities: Employee will analyze and identify reporting requirements for their Case Management System reports and develop recommendations to effectively report data of mid to high level complexity related to varied business metrics and for designing, coding, testing, debugging, and documenting reporting solutions, while enhancing existing reports to ensure that solutions continue to meet business needs. Employee must understand the underlying data sources (databases) and interpret requirements provided by the business to analyze operational issues and develop appropriate diagnostic and/or tracking data via reports and dashboards. These include but are not limited to: report queries, report layouts, any necessary supporting data structures, and Extract Transformation Load required to populate the data structure. Duties also include gathering and documenting requirements for new reports and changes to existing reports, extraction or collection of data for performing queries and writing reports, and developing and analyzing operational performance metrics and reports to ensure the quality and integrity of extracts though the use of validation and audit strategies. Employee will be responsible for status reporting for adhering to client policies and procedures.   Qualifications: Experience programming and design of large scale web based distributed systems. Required 5 Years Experience using Oracle, Oracle Utilities, ETL tools such as Oracle Warehouse Builder (OWB) or Oracle Data Integrator (ODI). Required 5 Years Experience with SQL scripting and Relational Database modeling.. Required 5 Years Experience with structured system development methodologies.Required 5 Years Good communication skills both oral and written and ability to maintain effective working relationships with end users and staff. Required Experience with Business Intelligence tools such as Business Objects or BIRT Highly desired 5 Years Data Warehouse experience Highly desired 2 Years Cúram experience Highly desired 2 Years Previous experience working with State government. Highly desired

QA Specialist III

New York, NY
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position.   Our client is looking for a highly skilled, innovative automation Quality Assurance/Test Engineer with experience automating software tests to support smoke, system, integration and regression testing.     Qualifications   The ideal candidate would have 5+ years of prior hands-on experience with manual and automated testing using tools including Selenium with Ruby or Java, Cucumber, Postman, SoapUI, Jira, and hands-on experience with a testing framework such as Maven, Mocha, Chai and Protractor with JavaScript. Functional working experience writing SQL scripts is also a requirement. In addition, hands-on experience with a development language such as Java, Python, C#.net or similar would be highly preferred. Selenium with Ruby or Java, Cucumber, Postman, SoapUI, Jira, and hands-on experience with a testing framework such as Maven, Mocha, Chai and Protractor with JavaScript.

Help Desk Analyst 2

Harrisburg, PA
Contract
Applies predefined images to PCs and laptops and verifies successful completion. Installs approved software that is not part of the base image. Installs and configures peripheral devices (scanners, printers, etc.) and drivers as necessary. Provides PC/laptop troubleshooting as required. Use Service Now to update and resolve trouble tickets. Provide customer service relating to helpdesk tickets. Must be able to lift and move PCs, monitors, etc. Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Responsibilities:  Calls software and hardware vendors to request service regarding defective products. Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain software errors or to recommend changes to programs. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendations for management review. Write or revise user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks.   Qualifications: Experienced with a variety of call-tracking software and systems. Strong communication skills; both written and spoken. Tier 2 technical support for hardware and software Required 3 Years 4 year college degree in field of specialty or equivalent experience Highly desired Experience with call tracking and ticketing software Required 3 Years Provides user training, documentation, manuals Required 3 Years

Program Manager - IT III

San Francisco, CA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Key responsibilities include: Manage complex, high value IT consulting projects that require the coordination of development work on multiple platforms and across multiple teams to achieve the desired outcome. Build and maintain excellent client relations. Ensure both the client and internal expectations are met. Assist in defining strategic business requirements and client needs. Own the Professional Services delivery methodology. Establish metrics to analyze and track performance.   Qualifications: 6+ years of work experience in professional services roles for related web technologies. Experience leading presales within an IT related field, ideally professional services, or custom development. Proven and substantial experience leading complex IT projects (typically 6+ years). Proven ability to lead large matrixed teams from many different groups and different locations. Ability to drive results through task coordination, handoffs and overall delivery of solutions. Excellent presentation skills, written and oral communications. Experience interacting with C-level personnel and senior leaders as well as Engineers. Able to identify and negotiate solutions to address project challenges. Comfortable challenging ideas and working with disparate groups to bring consensus. Able to handle ambiguity in the project without losing focus. Able to perform with minimal direction. Comfortable working independently in a fast-paced environment. 2+ years of experience using Salesforce for managing opportunities and leads. Good understanding of web services and related standards like REST, OAuth and JSON. Experience working with standard web technologies such as HTML, JavaScript, and mobile development is preferred. Experience using a professional services automation tool is preferred. Exposure to Agile methodology is preferred. Strong knowledge of financial and payments industries, and emerging technology trends is preferred.

Application Developer I

Richmond, VA
Contract
Responsibilities: Responsible for the overall system design. Documents development requirements for database, applications, and operation system environment. Consults with end users to test and debug applications to meet client needs. Serves as expertise in all aspects of designing and application development. May conduct training to IT Staff. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/department.   Qualifications: Requires a bachelor's degree and may be expected to have an advanced degree in area of specialty and 1-3 years of experience in the field or in a related area. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. 3-5 years experience in software development and programming 2-3 years experience using Open Source and/or Big Data Frameworks 3+ years of experience developing Java/Scala based software solutions Experience with DevOps and/or CICD Deployments to Production Environments Experience developing Extract, Load and Transform data management processes for data warehouse platforms At least 1 year of experience developing and deploying on AWS

Application Developer I (AWS)

Vienna, VA
Contract
Responsibilities: Build automated monitoring, alerting and dashboard capabilities for CICD processes, production KPIs and other metrics Prepare for, coordinate, and respond to data incidents impacting data pipeline management processes Proactively engage team members and project leads to ensure system changes or enhancements consider audit controls and IT standards before implementation Qualifications: Professional experience managing AWS cloud resources High proficiency in using Git to manage source code Fully understand the data technology operations and align the horizontal operations to data strategy Proficient in Docker and familiar with relevant technologies such as AWS ECS, Kubernetes, Docker Swarm, Nomad Familiarity with Configuration Management and CI/CD deployments At least 2 years supporting operational processes tied to data management execution - availability, reliability, performance. 1+ years of experience using following: CloudWatch, Data Dog, Splunk, ELK Stack, Zabbix, OverOps 1+ years of experience using APMs: New Relic, AppDynamics, Dynatrace

Help Desk Analyst 3

Harrisburg, PA
Contract
Responsibilities: Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Monitor the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for high priority support issues. Able to make recommendations on policies on system use and services. Calls software and hardware vendors to request service regarding defective products. Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain software errors or to recommend changes to programs. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendations for management review. Write or revise user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks.   Qualifications: 4 year college degree in field of specialty or equivalent experience Highly desired Tier 2 technical support for hardware and software Required 5 Years Experience with call tracking and ticketing software Required 5 Years Provides user training, documentation, manuals Required 5 Years Managing and assigning support issues Required 5 Years Strong communication skills; both written and spoken Required

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