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IT Enterprise Tester

Raleigh, NC
Contract
Our client is seeking a Testing Specialist to do various levels of Testing on a new web development for the Enterprise project. Information Technology Division (ITD) currently maintains several FoxPro-based applications. Those applications, along with multiple manual processes, are being replaced by a new web-based, secure, multi-user application under the Enterprise Project. This development effort is being performed in multiple phases and is expected to last multiple years. Qualifications: This position is required to work in a rapid-paced development team environment using HP Quality Center ALM testing tool. The ideal candidate must have experience with interpreting business requirements to create all-inclusive test case scenarios, perform test cases to meet unit, system, regression and performance test phases, and document test case results. Candidate should have experience working in an Agile development environment and is required to conduct various levels of testing for this project. Skills: Experience with all types of testing unit/system/performance/regression. Required 7 Years Experience using HP Quality Center ALM tool. Required 5 Years Experience working in an Agile Environment. Required 3 Years Experience testing against Microsoft .NET C# applications.  Required 5 Years Experience testing against Microsoft WPF applications. Required 5 Years SQL Server 2012 and higher experience. Required 7 Years .NET4.0 and higher experience. Required 7 Years IIS 5.0 and 7.5 experience. Required 5 Years Web Services experience. Required 7 Years WPF experience. Required 5 Years WCF experience. Required 5 Years XML experience. Required 7 Years SOAP experience. Required 7 Years WSDL experience. Required 7 Years LINQ to SQLm experience. Required 5 Years Business Intelligence Development Studio (BIDS) experience. Desired 5 Years Microsoft Enterprise Application Blocks experience. Nice to have 5 Years Effective communication skills, both verbal and written. Required         Strong Problem solving and analytical skills. Required         Microsoft Visual Studio Testing toolset including Microsoft Test Manager and Web Performance Testing Tool. Required 5 Years

Java Developer III

Richmond, VA
Contract
Our client is seeking software Engineers for our agile teams to deliver working software for the Recoveries Business in US Card in support of the product development for the new future state platform. Responsibilities: Team members will be responsible for full stack development (front end web client, back-end services and APIs) in all phases of the system development lifecycle (story refinement, analysis, design, develop, test and deploy) utilizing agile delivery methodology, adherence to existing process guidelines and production support of implemented capabilities. The team will be co-located with its business partners and engage with other teams both in Recoveries and outside Recoveries. Basic Qualifications: 5+ years experience in software development 3+ years experience in in application development using Java, J2EE, Linux 3+ years experience in web application development using AngularJS, Javascript Experience developing REST APIs Experience with Spring Tool Suite Experience with Agile and Agile Craftsmanship practices including TDD/ATDD, Paired Programming and Emergent Design Excellent teamwork and collaboration skills Strong oral and written communication skills Preferred Qualifications: Experience with deploying applications to the cloud (AWS) Experience with Micro-services Architecture Knowledge of Domain Driven Design Experience with Git version control system Experience in DevOps and using CICD tools and processes (such as Jenkins, Maven, Ansible, Consul, Docker) Experience with messaging tools such as Kafka, AWS SQS Familiarity with Financial Services and Banking concepts        

Sr. Application Developer

Richmond, VA
Contract
In this role, you'll use your experience with Java, Spring, Message Queues, Rules, Fast Data, Streaming & Big Data technologies to work side-by-side with product owners and Agile team members in building our next generation of big data capabilities. Java: Basic Qualifications: Bachelors Degree or military experience At least 7 Years experience in Application development At least 4 Years experience in Java, J2EE, Spring, JMS and Java related build and deployment tools and technologies. At least 1 Year experience working with Big Data Technologies such as Apache Storm, Apache Spark and Kafka. At least 1 Year experience working with PostgresSQL. Basic knowledge in Cloud Technologies such as Amazon Web Services. Basic knowledge with In Memory Data Grid solutions such as Apache Geode or Hazelcast. Basic knowledge with rules engines such as Drools Preferred Qualifications: Masters Degree in Computer Science or Engineering At least 8 Years experience in Application development At least 6 Years experience in Java, Unix, PostgresSQL and/or SQL Server At least 3 Years experience in COTS products with strong skills interacting with the vendor At least 4 Years experience in DBMS such as Oracle, SQL server, SQL scripting, tuning and scheduling. Area-dependent developer certification (e.g. Sun Certified Java Programmer/Developer, application vendor-specific certification). At least 1 year AWS Cloud experience      

Sr. AEM Developer

Harrisburg, PA
Contract
Our client is seeking a Sr. AEM Developer is responsible for developing AEM solutions and integration with IBM WebSphere Commerce or similar Commerce product. The Sr. Developer will work across functional and technical teams to implement the core features of Log In, Log Out, and Session Management, Header/Footer and Site Navigation, Transaction flows (gift registry, wine club, manage Favorites list), Customer Profile, Shopping Cart, Error Pages, PIM and Attribute Mapping, and Site Search. The ideal candidate will have a deep understanding of managing Enterprise Content Management solutions with Commerce integrations, including the major responsibilities listed below. Major Responsibilities / Principal Accountabilities: Develop, implement and configure web content management solutions using Adobe Experience Manager v6.3+ and/or technologies such as Java, HTML/DHTML, XML, JavaScript, and web services. Integrating AEM Sites with IBM WebSphere Commerce or similar Commerce Product, including product imports, managing product attributes, and real-time product information: Architecting and implementing transaction management and catalog management and associated web interfaces for IBM WebSphere Commerce or similar Commerce Product. Implementing Product pages, shopping cart components, and checkout components in AEM.  Participate in team development activities following the Agile methodology including Scrum. Completing stories within the commitments made for the sprint, including meeting all conditions of satisfaction and definition of done. Performing quality assurance reviews and fixing code, configuration and content issues in a timely manner. Working with Product Owner and ScrumMaster to proactively identify dependencies and options for effective iterative development. Perform other duties and projects as assigned. Knowledge and Skills: Experience with AEM templates, components, dialogs, widgets, and bundles. Experience working with AEM DAM, Sling/Apache Felix OSGi, workflows, and third-party integration. Experience with continuous integration and automated test execution. Experience with tools such as Jenkins, Eclipse, Maven, etc. Experience delivering software in Agile/Scrum, including story planning, working in sprints, communicating blockers, working with ScrumMaster and Product Owner, and active participation in Sprint ceremonies (daily stand-up, demo, retrospective). Administration and debugging of Web servers, e.g. Apache, and web interfaces, e.g., SOAP, is preferred. Experience with performance testing, ideally with Apache JMeter, HP LoadRunner, Silk Performer, IBM Rational Performance Tester or similar, including tuning web applications and architecting to accommodate performance requirements. Experience with AEM Authentication Handlers, for example, Microsoft Active Directory, Kerberos, SSO. Knowledge in the JCR API, RESTful principles, Dispatcher a plus. Extremely organized, articulate, detail-oriented and comfortable working within a non-structured independent environment. Ability to prioritize the hierarchy of multiple tasks on various projects. Communication skills to present, persuade and work with multi-disciplinary teams on technical and strategic projects for the digital department. A willingness to embrace change and to adapt strategies on the fly. Minimum Qualifications: 6-8 years of Java/J2EE. Required 3-5 years of AEM development experience. Required 2-3 years of onsite client implementations of AEM. Required Thorough technical understanding of different web technologies and e-commerce websites. Required Bachelors Degree or equivalent experience preferred. Adobe Certified Developer or Certified AEM Architect preferred. Prefer candidates local to the Harrisburg, PA Area

Systems Engineer III

Richmond, VA
Contract
Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Responsibilities: Build data APIs and data delivery services that support critical operational and analytical applications for our internal business operations, customers and partners Build data pipeline frameworks to automate high-volume and real-time data delivery Transform complex analytical models into scalable, production-ready solutions Continuously integrate and ship code into our cloud Production environments Develop applications from ground up using a modern technology stack such as Scala, Spark, Python, Postgres, Angular JS, and NoSQL Work directly with Product Owners and customers to deliver data products in a collaborative and agile environment Skills: 2+ years experience working with leading big data technologies like Cassandra, Accumulo, HBase, Spark, Hadoop, HDFS, AVRO, MongoDB, or Zookeeper 2+ years experience with Agile engineering practices 2+ years experience with NoSQL implementation (Mongo, Cassandra) 2+ years experience developing Java based software solutions 2+ years experience in at least one scripting language (Python, Perl, JavaScript, Shell) 2+ years experience developing software solutions to solve complex business problems 2+ years experience with Relational Database Systems and SQL 2+ years experience designing, developing, and implementing ETL 2+ years experience with UNIX/Linux including basic commands and shell scripting 1+ years of experience with AWS

Linux Systems Administrator

Research Triangle Park, NC
Contract
Our client is seeking an individual to assist with the support of the Application Development Environment. This resource will focus on Linux (RedHat/CentOS) Servers hosting cutting edge applications such as Splunk/Dynatrace/Oracle DB/Mobility. The Linux Systems Administrator will also provide expertise to members of the Deployment, DBA Team, Security (PSO), AIX, and Network Teams. Duties include: General Linux system administration including security patching, OS upgrades, user management, troubleshooting problems on both physical and virtual environment, installing new software releases (Splunk/Dynatrace/Oracle Database/Diona Mobility & others), upgrades and patches. This resource will work with software vendors (Splunk/Dynatrace/ Oracle Database/Diona Mobility & others) to install new releases, evaluate and install patches and resolve software-hardware related problems as well as participate in technical research and development to enable continuous innovation within the infrastructure. Duties also include writing system scripts for daily administration of both Server and software that it hosts, documenting system infrastructure to be consumed by various levels of management, and performing system backups and recovery. Skills: Red Hat Certified Engineer or Red Hat Certified System Administrator status Required         Experience as a System Administrator or similar role within a Red Hat Linux or CentOS environment Required 7 Years Experience with DNS, TCP/IP, DHCP, and SSL Required 7 Years LINUX based infrastructure installation, maintenance and troubleshooting experience Required 7 Years Linux performance tuning & troubleshooting, identifying and resolving contention in CPU, memory, networking, disk I/O, etc. Required 7 Years Experience with load balancing and load maintenance Required 7 Years Experience with troubleshooting and problem resolution Required 7 Years Experience providing services to the federal and state governments Highly desired Splunk Administration and significant experience in using Splunk Highly desired 5 Years

Senior IT Project Manager

Raleigh, NC
Contract
Our client is seeking a short-term Sr Project Manager to lead the implementation of complex IT Project(s). Responsibilities: Manage all tasks for one or more medium to large-sized project(s) of moderate to high complexity and risk Ideal candidate for this position should have both project management and program management experience and could be responsible for managing the dependencies of the program that extends to multiple divisions Responsible for working directly with senior level executives, IT personnel, and business program resources to analyze and execute project requirements and manage stakeholder expectations Work with the Business, IT and the selected Vendor team to complete implementation of the project Responsible for the leadership, direction and oversight of the project team(s) and of all vendor related activities tied to the project and report to Sr. Executive Management Work hand in hand with vendor to manage project milestones and critical dates to identify potential jeopardy of project schedule. Identify ways to resolve schedule issues. Keeps management aware of the situation Develop all project management artifacts following the practices and guidelines from the PMIs PMBOK and PM Methodology, developing the detailed project budget, monitoring expenditures, developing and maintaining all required State CIO project documentation Manage the day to day activities for the project and complete all input to the State Project Management (Touchdown) system Manage internal and external relationships (agency, Federal, vendor, and other State agencies) and dependencies across initiative components to ensure successful delivery of the project Manage the day to day activities on the project including project risks, cost, and schedule, determine and manage project expenses within the allocated budget and complete all input to the State Portfolio Management (Touchdown) system. The PM will ensure the quality of deliverables and effectively manage the team and day-to-day relationships to ensure project scope delivery Skills: Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills Solid Leadership, facilitation, presentation, team building and change management skills to influence and guide cross functional teams required Healthcare related experience is required Experience in Electronic Health Record experience is required Ability to act independently with sound business judgment and thrive in environment with diverse communication styles Ability to manage complex projects with multiple work streams with aggressive (and sometimes competing) timelines Required: At least 7 years of project management experience, preferably with large, complex automation implementation efforts           Minimum of 7 years of experience managing projects implementing large multi client n-tier client/server systems      Proven track record of delivering IT projects within budget, scope and schedule. 7 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability.           Hands on experience managing project risk, cost, schedule, quality, testing, and communications  7 Years Solid work experience with project management tools (e.g. Microsoft Project) 8 Years Hands on experience managing application acceptance testing. 5 Years Demonstrated technical architecture/infrastructure knowledge and experience with multiple hardware platforms and operating systems         Experience with MS Office.     PMI certification Project Management Professional (PMP)  Highly desired Demonstrated presentation and training skills.    Demonstrated oral and written communication skills.         Solid work experience managing implementation projects in the healthcare arena working with multiple statkeholders Highly desired 8 Years Solid work experience managing projects implementing healthcare systems including applicable data transmission and interface requirements 8 Years Solid Leadership, facilitation, presentation, team building and change management skills to influence and guide cross functional teams 10 Years Experience in Electronic Health Care Record 5 Years Experience in leading Programs with multiple projects 5 Years Experience in managing dependencies and risks at a program and project level 5 Years

Sr. Desktop Support Specialist

Raleigh, NC
Contract
 Our client is seeking a Customer Desktop Support specialist to use technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Responsibilities: Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas: This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security: It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.  Required    7 Years Installing and imaging new computers and loading of appropriate software for customers.  Required 7 Years Installing local and network printers and other peripherals and configuration of same.  Required 7 Years Migrating Data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years

PeopleSoft Functional Analyst

Norfolk, VA
Contract
Financial Systems Functional Analyst Astyra Corporation is seeking a Financial Systems Functional Analyst to ensure continuous availability, functionality, security, integrity, user training and documentation of its financial systems for our client. A solid background in PeopleSoft and hands on configuration experience is strongly preferred. Support of the project team responsible for the implementation of PeopleSoft FSCM version 9.2 – serve as a functional team member/SME during the integration and be positioned to assume responsibility as the functional analyst post go-live. Experienced in all aspects of the Software Development Life Cycle (SDLC) process from requirements gathering to implementation. Understanding of the business processes underlying the financial systems functionality. Identify/define Application problems by conferring directly with users and evaluating procedures, processes and the adequacy of the functionality. Development of solutions by preparing and evaluating alternative workflows and technical/programming requirements. Control the solution by establishing specifications and coordinating development and testing with programmers. Validation of results by testing programs and monitoring solution implementations to ensure requirements are met. Develop and maintain required interfaces with other systems and internal and external organizations. Train users in the preferred/optimal manner of operating the financial system. Provide user aids and system specifications by writing and/or updating reference documentation. Utilize basic SQL skills to query database. Provide recommendations on departmental needs for additional training, report customizations, system enhancements, upgrades, etc. Ability to handle system security and user role profile management. Promote standardization across divisions in utilizing enterprise application systems. Minimum Qualifications Bachelor’s degree in Computer Science, Management Information Systems or substantially equivalent field for the purpose of the position. A degree in Accounting or similar field is acceptable, if work experience with financial systems is sufficient. 5+ years’ experience supporting enterprise-wide financial systems through programming changes and technical support. Demonstrated experience with Application support of financial system modules, such as Accounts Payable, Procurement, Billing, General Ledger, Fixed Assets and Budget. Knowledge and use of SQL (Oracle). Working knowledge of database architecture, terminology, processes and an understanding of database-based application system concepts. Demonstrated ability to identify, investigate and resolve technical system issues. Strong oral and written communication skills, including presentation skills. Must be detail oriented and possess excellent organizational skills. Must be comfortable working in a dynamic environment and committed to meeting deadlines and creating and improving processes. Collaborate with technical and cross-functional teams. Demonstrated competence of personal productivity software such as Microsoft Office (Access, Excel, and Outlook) at least at an intermediate level. Preferred Qualifications Maritime industry experience Experience with the PeopleSoft suite of financial system modules Experience in a corporate accounting environment Maintenance of certificates of expertise pertaining to related Applications

ServiceNow System Administrator

Raleigh, NC
Contract
Our client is seeking a ideal candidate that will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application. Responsibilities: Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues Qualifications: The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with: Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) 2yrs Web applications, networks, protocols and email (SMTP, POP3) 2yrs Basic understanding of ITIL v3 methodologies 2yrs Understanding of enterprise IT architecture 2yrs Working knowledge of relational databases 2yrs Experience with database manipulation via a programming language 2yrs Proven ServiceNow implementation experience 2yrs Impeccable time-management and record keeping 5yrs The ability to take complex end-user requirements to code 5yrs A positive can-do attitude & willingness to learn 5yrs A strong personal commitment to quality service 5yrs The ability to work independently and with a team 5yrs Excellent communication 5yrs Experience in these areas is a plus: LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. 2yrs Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. 2yrs Web Services integrations. 2yrs

Help Desk Analyst 3

Harrisburg, PA
Contract
The Helpdesk Analyst resource will provide support to end-users for their use of Personal Computer hardware, software, and applications, including Microsoft Windows operating systems and Microsoft Office suite.   Responsibilities:  Our client has standardized on Windows 8.1 operating system and Office 2013 for all agency desktop and laptop computers. They are implementing Windows 10 on approximately 450 clients. Client in-house software, other department software and business partner software is also utilized. The resource is expected to assist/troubleshoot any Windows OS, MS Office, peripheral or basic network related issues that end users may encounter as well as access rights and login issues. To be considered for the position, candidates MUST display experience providing significant troubleshooting support for Windows Operating Systems and for the full Microsoft Office suite of products. Specific experience working with technical staff and helpdesk case management is required.   Qualifications: Computer Information Systems associate’s degree or technical school equivalent Required Microsoft Windows Operating Systems Required 3 Years MS Windows 8.1 Required 6 Months 2013 Microsoft Outlook, Word, & Excel Highly desired 3 Years Experience and Support with Microsoft Internet Explorer Required 1 Years Experience and Support with Personal Computer desktop, laptop and tablet Required 3 Years Experience and Support with printers Required 1 Year Microsoft SharePoint Nice to have Experience and Support with Google Chrome and Mozilla Firefox Nice to have Visual Basic Nice to have Active Directory Nice to have MS Windows 10 Highly desired 6 Months Windows Server Nice to have Systems Center Configuration Manager Nice to have Networking (wired and wireless) Nice to have Microsoft Access & PowerPoint Nice to have Excellent verbal and written communication skills are required for this position.

Senior Security Specialist

Raleigh, NC
Contract
Our client is seeking a self-motivated and strategic professional to oversee the ongoing re-engineering of the client's business processes to encourage an emphasis on data protection/security, and to factor data privacy into its long-term planning efforts including the day-to-day business practices. The incumbent will be responsible for regularly assessing the compliance with state and federal privacy law, including HIPAA and the Department of Information Technology Fair Information Practices Act, and with the Confidentiality Policy and Procedures. Additionally, the Privacy Officer will develop and implements appropriate remediation steps if those assessments determine that such steps are necessary. This position works closely with the Risk department. This role is one of a data strategist, adviser, and risk manager as well as a steward for protection of confidential information. The ideal candidate should possess a combination of business knowledge, technical skills, people skills, and the ability to guide data strategy and control standards.  Duties and Responsibilities: Develop and maintain a compliance program for the Statewide Privacy policies and federal privacy law Analyze and evaluate the effectiveness of the privacy program in meeting its requirements and objectives Participate in risk management activities, including conducting analyses of current practices (program audits), and reporting level of compliance to senior agency management. Draft and maintain agency-wide policies and procedures to ensure the workforce uses and accesses only the minimum necessary data and discloses the data within legal authority. Maintain data privacy, enforcing specific privacy requirements as it relates to agency mandates, HIPAA and other legal requirements Collaborate with other staff including IT, Legal, Human Resources, and other  departments in fostering information privacy awareness relevant to all programs and services. Develop and oversee the implementation of corrective action plans that result from auditing and monitoring activities. Design and implement training of staff on privacy issues. Provide ongoing assessment of programs and services to ensure that the client discloses to contractors only the minimum amount of data necessary to perform the contracted functions. Serve as an external relations point of contact for other state and federal entities, as well as individuals who wish to exercise their administrative rights under state and federal law. Performing periodic privacy risk assessments and related ongoing compliance audits Receiving, investigating, and resolving all privacy-related reports, including potential breach incidents Conducting inquiries and investigations into privacy-related questions and complaints from workforce members, patients and/or family members, or other sources Knowledge, Skills and Abilities / Competencies: B.A./B.S. in Communications, Computer Science, Engineering, Information Assurance, or equivalent experience General understanding of HIPAA, FERPA, CJI, FTI state and federal guidelines regarding privacy, and concepts of healthcare and other regulated data privacy laws/standards. Excellent written and oral communication skills, with demonstrated ability to distill and translate complex concepts into actionable information for a variety of audiences. Experience working in the healthcare field or other highly regulated environment. Experience implementing compliance requirements in a matrixed environment utilizing complex information systems. Comfortable in effectively presenting information one-on-one and in large groups. Leadership skills and ability to coordinate and influence cross-functional teams. Proven record of success in project management, with a particular focus on strategic planning. Competence in resolving problems/conflicts in a diplomatic and tactful manner; exercising discretion in handling confidential information. Proficient usage of Microsoft Office products including Word, Excel, PowerPoint and Outlook. Technically savvy utilizing a variety of electronic data platforms. Thorough knowledge of the Privacy Act of 1974 and related laws and regulations, Federal and State privacy policies and practices to advise Agency Privacy Officers, program managers, and agency counsel and to provide guidance and assistance relating to organizational privacy requirements, reviews, and analysis Possess one or more of the following certifications: Certified Information Privacy Professional (IAPP) Certified Information System Auditor (ISACA) HealthCare Information Security and Privacy Practitioner (ISC2) Registered health Information Administrator (AHIMA) State Medicaid Compliance experience

Senior Program Manager

Harrisburg, PA
Contract
The Senior Program Manager will work with existing project management methodology and will serve as a senior project manager on multiple highly-complex and high visibility projects. Communication, collaboration and management at the most senior level is required. Specific Duties: Develop and maintain project control documents in accordance with enterprise project management methodologies, including: project charters, cost plans, capacity management plans, risk management plans, communications plans, governance plans, schedules, change management plans, knowledge management plans and quality assurance plans. Develop detailed project plans using project scheduling tools such as Microsoft Project. Lead all project plan development activities, including identification of phases, activities, tasks, deliverables, milestones, dependencies, schedules and assignment of resources Work closely with project team members, transit agency staff and stakeholders including but not limited to transit and IT operations, transit and IT management and transit and IT staff. Motivate project resources to complete assigned duties and tasks. Prepare formal reports on the status and health of the IT projects, including periodic status reports, management dashboards and project metrics. Monitor project quality, schedule and budget and facilitate actions to mitigate risk and address issues that arise. Facilitate the risk and issue management processes for IT projects by maintaining risk and issue logs, identifying risks and issues, communicating issues and risks according to project governance and working with project team members to ensure effective risk and issue management. Facilitate deliverable and project artifact approval processes for IT projects by tracking all deliverables and project artifacts that require approvals, communicating the need for approvals to the appropriate groups and individuals and tracking approval decisions and following up where need be to ensure approvals are achieved within established timeframes. Manage the project change control process for issues that impact the quality, schedule or budget of the project by: documenting change requests, securing approval for changes and documenting approved changes in accordance to project governance. Facilitate periodic and ah-hoc project meetings, including scheduling with appropriate team members, preparing agendas, recording action items and key decisions and preparing, circulating and seeking approval for meeting minutes. Required Skills and Experience: Required: 10+ years full-time experience as a project manager for large and complex information technology projects. Required: 5+ years of senior or lead project management experience including supervision of project management teams. Required: Strong oral and written communication skills. Demonstrated ability to effectively communicate at all levels of an organization, including executive staff. Required: Strong leadership skills with the ability to make decisions and motivate others to complete tasks. Desired: 2+ years full-time experience in the public transportation field and/or transit agency operations and management. Desired: PMP or similar project management certification. Desired: 2+ years of experience in utilizing iterative project management methodologies.

Project Manager

Harrisburg, PA
Contract
The key responsibility of the Project Manager will be to work with the Stakeholders and Technical Team to help facilitate the rewrite of the existing application. In its current state, the client does not effectively meet the business requirements due to its instability, difficulties in system maintenance, and system enhancements. Moreover, those processes that utilize the system and those processes that are part of the overall program must be investigated and rewritten, as needed, to align and standardize the processes across the enterprise. The Project Manager (PM) directs, administers, manages and facilitates an enhancement, business process re-engineering or developmental project. The Project Manager is the individual ultimately responsible to the agency and project Sponsor. The Project Managers primary responsibility is to drive the entire effort from start to finish. The Project Manager must ensure that the project is completed on schedule, within the defined budget and that the final product meets the business, technical, and established quality requirements. The assignment to a project of a PM1, PM2, PM3, and PM4 will primarily be dependent on the size, complexity, target audience, the breadth and scope of the project. This project will encompass the work required to meet the following: Creating a seamless and consistent user interface for agencies to search, retrieve, and update data Modifying and/or enhancing the related processes to align and standardize the processes across the commonwealth agencies Adjusting the existing interfaces and creating new interfaces, as needed, from the modifications being made to the related processes Developing custom reports as well as ad hoc queries Cleansing/Migrating all data from the existing database to the new database The following product deliverables are anticipated: Rewrite application to a modern technology platform User authentication  Cleansing of existing data and migration to the new platform Data Enhancements Automated Interface Reporting User provisioning Management Directive Rewrite Self-Vendor Checking Essential Functions: Develop and maintain an agreed project plan and detailed stage plans. Build and sustain effective communications with other roles involved in the project. Apply quality management principles and processes. Report project status as requested. Manage project activities to meet the timelines, budget, and stakeholder requirements/quality set out in the approved Project Charter, schedule, and other plans. Direct, administer, manage and facilitate an enhancement, business process re-engineering or development of a high priority, high profile enterprise - wide information technology project of strategic importance. Accountable for activities with excess delivery cycles of 8 to 12 months. Accountable for project coordination with multiple departments. Conduct reviews with agencies. Report status and recommendations to senior leadership as needed. Make decisions with in the designated authority as defined in the project Charter to minimize project risk supported by sound analysis and project management best practices. Mentor less experienced project management project staff to build overall understanding of project management when needed. Manage, coordinate, and establish priorities for complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments. Design project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Coordinate project schedules across multiple agencies. Accountable for the approval and sign-off of the Project Management Plan with customer representatives, and all affected project stakeholders. Accountable for management of the projects scope for the project and gaining agreement and approval of scope changes with customer representatives and affected stakeholders. Direct work planning and scheduling work. Accountable for peer reviews with the appropriate project team resources. Coordinate and present proposals to agencies as necessary. Identify and manage project risk, and develop risk mitigation strategies, and track to closure. Coordinate the establishment of project standards and project specific procedures with team leads. Responsible for project compliance with standards and procedures. Develop and facilitate achievement of project service commitments. Ensure that tasks provide value and support the strategic direction of the project and meet service commitments. Balance workload with project members capacity. Plan project specific training and orientation needs. Responsible for the development of estimates for the enhancement, business process re-engineering or development effort in planning, analysis, design, construction, testing, and implementation. Works with team leads to adjust and revise project estimates when necessary. Ensure new project estimates are approved by the client and agreed upon. Develop the detailed Project Management Plan for the enhancement, business process re-engineering or development effort. Accountable for delivery of all work tasks identified in the Project Management Plan. Manage, and track the project progress against the project schedule. Develop work planning and scheduling work. Monitor project milestones and phases and take corrective action as needed to ensure the project is on schedule. Monitor and track the project budget and advise necessary stakeholders. Plan, organize, prioritize, and manage multiple work efforts across the project team. Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work packages. Accountable to schedule or monitor status reviews, project management inspections, and software quality assurance work product and process reviews with the appropriate stakeholders. Responsible for the capture and reporting of required project management metrics. Analyze and distribute reports on project metrics associated with work items related to improvement measures. Ensure all changes to scope follow processes outlined in the Change Management Plan and are documented. Prepare status reports on a periodic basis for the project team, team leads, group leads, Sponsor, and appropriate stakeholders. Responsible to tailor and baseline all project templates. Ensure processes and activities are followed. Communicate and work with users and client as necessary. Anticipate issues and proactively address them. Identify and track issues. Build and maintain relationships with key stakeholders and customer representatives. Serve as the primary point of contact for all project-related issues and resolution of issues. Communicate effectively with customers and software / hardware suppliers supporting the commonwealth as appropriate. Communicate to team members how their work assignments relate to and help achieve project objectives. Accountable for the final project management evaluation review with stakeholders. Skills and Qualifications: Excellent organizational skills, attention to detail and quality. Excellent oral and written communication skills. Excellent analytical and problem-solving skills. Strong leadership ability. Ability to work independently. Ability to work with varying levels of personnel across multiple departments 4 year college degree highly desired  

Systems Engineer II

Richmond, VA
Contract
As a Systems Engineer you will be working on a DevOps/Systems/feature team in a continuous integration, deployment, and automation environment. You will be deeply involved with the design and build process of our next generation of customer-facing applications and underlying infrastructure. We are looking for a candidate who is highly self-motivated, can independently troubleshoot technical issues, explore new and emerging technologies, and work with a team of engineers to build an amazing product that will be used by millions of customers each day. If you enjoy tackling tough problems, building scalable systems, and working with other great engineers in a highly collaborative environment then we want to talk to you! Responsibilities: Design and build high-performing applications and infrastructure that will enable a continuous deployment and delivery pipeline Develop reusable, scalable, and testable automation scripts and tools for routine and repetitive tasks Conduct performance tuning and capacity planning activities across an entire infrastructure stack Troubleshoot and expeditiously resolve escalated software and infrastructure related issues and challenges Explore and evaluate new and emerging software tools and technologies Advocate DevOps best practices and mentor engineers across the company and within the local community Qualifications: Experience migrating on-site solutions to cloud based offerings, such as Amazons AWS Strong familiarity with a combination of the following: VMWare, KVM, OpenStack, CloudStack, Amazon, RightScale and various Cloud abstraction layers, and understand the importance of selecting the right technology tool for the task At least 1 year of experience developing applications embracing Agile principles At least 1 year of experience with a formal version control tool (Subversion, Git, TFS, or ClearCase) At least 2 years of experience with large-scale infrastructure designs, implementation, and support Preferred Qualifications: AWS Certified 3+ years of experience creating recipes with Chef, building cookbooks 3+ years of experience using cloud based hosting solutions (AWS-EC2/S3, Azure, Google Cloud) 3+ years of experience with automation tools for server provisioning and Open Source tools (Ansible, Cobbler, Ironic, Chef and Chef Metal) 3+ years of experience developing automation workflows and routines, using Open Source Tools (Chef, Puppet, Hudson), or Vendor Based Tools (HPSA/OO, vCAC, uDeploy) 3+ years of experience with large-scale software implementation (high transaction volume, high-availability concepts) 2+ years of experience with Linux, server automation and scripting 2+ years of experience with current licensing strategies around Open Source (Apache Foundation, GNU, MIT License)

Desktop Support Administrator

Salt Lake City, UT
Contract
Job description: Desktop Support Admin needed who has the required experience to help us migrate workstations to Windows10. Role will include assessing readiness of the workstation for the upgrade, coordinating / performing the actual upgrade, and troubleshooting issues. Job Requirements: Windows 10 migration experience required. Experience installing and uninstalling MS Office 2016 or MS Office 365. Experience with the entire Office suite of products, as well as other desktop software (Adobe, Antivirus, etc.) is required. Flexibility to work outside of normal business hours may be required.

RN Clinical Reviewer/Nurse Auditor

Richmond, VA
Contract
The RN Clinical Reviewer will independently review/audit medical records associated with claims and work in a team environment on fraud, waste and abuse and program compliance issues for engagements with government healthcare programs, including primarily the Medicaid and Medicare programs. Essential Functions: Utilizing healthcare knowledge and experience to review medical records for various types of medical services for accuracy, completeness and consistency with professional standards and compliance with billing and coding requirements Documenting and reporting findings of reviews and audits in accordance with professional standards and project protocols Participating in on-site field examinations of providers to review clinical documentation Interpreting and analyzing health care data Working in a team environment to develop new audit recovery projects Working with state client personnel on health care reimbursement and compliance issues, including recommending changes and improvements of policies to ensure provider compliance Working collaboratively with the medical director and other clinical staff in the development and management of fraud, waste and abuse detection and other compliance projects Developing and maintaining general knowledge of reimbursement regulations, provider billing manuals and other Medicaid policies for claim payment compliance reviews and documentation to support current audit findings Maintaining security of and confidentiality of all protected health information (PHI) Participating in and contributing to quality management systems Additional responsibilities as assigned Requirements: Minimum three years of clinical documentation review experience, utilization management review experience, or health care claims auditing experience Knowledge and experience in detecting and investigating health insurance fraud, waste, and abuse Knowledge of healthcare coding principles to include ICD-9, ICD-10, CPT, HCPCS, RUGS, and DRG Experience and knowledge of state and federal healthcare regulations, including reimbursement and coverage policies Experience in quality improvement projects desired Proficient use of applicable software tools, including Microsoft Windows, Word, Excel, and Access Strong analytical and problem solving skills Excellent communication skills including written and verbal, including ability to present to large or small groups Self-directed and motivated, with ability to work independently under general instructions Ability to work in a team environment and manage multiple deadlines and prioritize assignments Well organized with a high degree of accuracy and attention to detail Must be able to travel based on client and business needs Not currently sanctioned or excluded from any program operated by federal or state agencies including Medicare and Medicaid Education/Certifications Bachelor’s degree in nursing required (Associate’s Degree from accredited nursing school with four or more years of additional clinical experience may be substituted in lieu of a bachelor’s degree) Current Registered Nurse (RN) license in good standing Certified Professional / Hospital Coder Certification/ Clinical Documentation Specialist Certification (CPC, CIC, COC, CPMA, CCS, CCS-P, RHIA, RHIT, CCDS, CDIP ) preferred or proof that certification will be obtained within twelve months  

Clinical Pharmacy Technician

Glen Allen, VA
Contract
Astyra Corporation is seeking a qualified Clinical Pharmacy Technician to assist in a new development with our Healthcare Client. Astyra is looking for someone who has experience evaluating and authorizing approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. We are looking for someone who is available for the 9:00 AM to 5:30 PM shift with flexible break options. Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physician’s office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required. License and Certifications: CPT - Certified Pharmacy Technician Pharmacy, PTCB - Pharmacy Technician Certification Requirements:  The appropriate candidate MUST have either a GED, High School GED, OR a High School diploma. This is a hard requirement.  CPT - Certification/licensure in accordance with state requirements. In the states of Florida and Michigan, license registration with the Board of Pharmacy is required without exception. PTCB - Certification or the ability to obtain PTCB Certification within one year of hire. Employees in states which require a Pharmacy Technician certification exam may substitute state certification for the PTCB. Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and trouble-shoot problematic issues. Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted. The available shift for this position is: 9:00 AM to 5:30 PM with flexible break options.

Clinical Pharmacy Technician

Glen Allen, VA
Contract
Astyra Corporation is seeking a qualified Clinical Pharmacy Technician to assist in a new development with our Healthcare Client. Astyra is looking for someone who has experience evaluating and authorizing approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. We are looking for someone who is available for the 11:30 AM to 8:00 PM shift. This includes flexible break options. Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physician’s office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required. License and Certifications: CPT - Certified Pharmacy Technician Pharmacy, PTCB - Pharmacy Technician Certification Requirements:  The appropriate candidate MUST have either a GED, High School GED, OR a High School diploma. This is a hard requirement.  CPT - Certification/licensure in accordance with state requirements. In the states of Florida and Michigan, license registration with the Board of Pharmacy is required without exception. PTCB - Certification or the ability to obtain PTCB Certification within one year of hire. Employees in states which require a Pharmacy Technician certification exam may substitute state certification for the PTCB. Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and trouble-shoot problematic issues. Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted. The available shift for this position is: 11:30 AM to 8:00 PM with flexible break options.

Clinical Pharmacy Technician

Glen Allen, VA
Contract
Astyra Corporation is seeking a qualified Clinical Pharmacy Technician to assist in a new development with our Healthcare Client. Astyra is looking for someone who has experience evaluating and authorizing approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. We are looking for someone who is available Monday-Friday from 7 AM to 3 PM.  Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physician’s office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required. License and Certifications: CPT - Certified Pharmacy Technician Pharmacy, PTCB - Pharmacy Technician Certification Requirements:  The appropriate candidate MUST have either a GED, High School GED, OR a High School diploma. This is a hard requirement.  CPT - Certification/licensure in accordance with state requirements. In the states of Florida and Michigan, license registration with the Board of Pharmacy is required without exception. PTCB - Certification or the ability to obtain PTCB Certification within one year of hire. Employees in states which require a Pharmacy Technician certification exam may substitute state certification for the PTCB. Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and trouble-shoot problematic issues. Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted. The available shift for this position is: 7:00 AM to 3:00 PM with flexible break options.

Data Entry Clerk

Richmond, VA
Contract
Remittance processing, entering information into a database, numeric and alphanumeric data entry. Qualifications: Experience entering data using a PC a must. Good working knowledge of MS Word and at least 30-45 wpm Typing

Collections Representative

Glen Allen, VA
Contract
Responsibilities: You will call on Commercial/Retail customer accounts that are past due in order to collect either the funds owed or the collateral. The account could be in a pre or post charge off status. You will have strong sales and negotiation skills, as well as a pleasant phone demeanor. You will be responsible for collection calls related to specific retail/commercial loans like real estate (mortgages) and other retail/commercial type loans   Qualifications: 1 - 3 years collections experience Ability to identify reasons customers are in collections and use that info to increase output (dollars collected).   Prior comparable CSR experience preferred

Project Coordinator

Glen Allen, VA
Contract
Responsibilities: Review & process legal and banking  documents. Will be working on a specific project within a department, reviewing documents. You will be highly competent using MS Office.  Able to work in a high volume and ever changing environment. Driven by results with high quality. Hours: 8 AM - 5 PM 5 days per week to include Monday, Friday and Saturday (Sunday +1 other day off) Qualifications: 2+ years legal/banking/accounting experience (levies, garnishments, etc) BA degree in any discipline, preferred  Good knowledge of MS Office Excellent communication and coordination skills Attention to detail

Staff Analyst

Glen Allen, VA
Contract
The Staff Analyst will be responsible for the completion of post-payment claims audits involving many different provider types, including personal care services providers, physicians, residential treatment centers, hospices, home health providers, and private duty nurses. The objective of these audits is to evaluate Medicaid claims for compliance with Virginia Medicaid regulations and policy. Essential Functions: Work as part of a team conducting post-payment audits and reviews of Virginia Medicaid claims for reimbursement Work with Senior Analysts in charge of each audit to ensure internal and regulatory deadlines are met Strive to exceed client expectations Research and apply Federal and State Medicaid reimbursement policies and regulations Effectively communicate with stakeholders, including client staff and provider staff Maintain security and confidentiality of all protected health information Prepare audit work papers in accordance with firm and professional standards Prepare and distribute analytical data reports and/or records Work within the defined scope of the project Work on multiple assignments with strict deadlines Additional responsibilities as assigned Requirements: Bachelor's degree in Accounting, Finance or related field required Prefer CPA and/or CFE, or candidate for either Internship or 1 year of audit experience required, preferably reviewing Medicaid claims Proficient use of applicable software programs, including Microsoft Word, Excel, Access, Windows Organized and detail oriented with strong problem solving skills Self-starter with the ability to work accurately and independently Demonstrated ability to effectively communicate verbally and in writing with all levels of an organization, both internally and externally Effectively multi-task with planning and efficiency Must be able to manage multiple deadlines and prioritize assignments Ability to work in a team environment Must be able to travel based on client and business needs

Senior Accountant

Glen Allen, VA
Contract
The Senior Accountant will lead audit engagements, review provider cost reports, analyze health care provider financial information, and perform reimbursement calculations. Essential Functions: Independently perform various analyses and audits relating to Medicaid cost report audit engagements Mentor and train staff accountants Provide quality assurance reviews on audit working papers and reports completed by other team members as well as self-review Conduct research in order to determine billing and reimbursement compliance with relevant Medicaid or other government program regulations Coordinate staffing on projects Review applicable Federal and State Medicaid policies and regulations relating to healthcare reimbursement Review working papers to document scope and findings of audit in accordance with Medicaid or other government program regulations and AICPA standards Work with the defined scope of the project Communicate verbally and in writing with all levels of the organization, both internally and externally Maintain security of and confidentiality of all protected health information Additional responsibilities as assigned Requirements: Bachelor's degree in accounting or related field required CPA, or CPA candidate preferred 3 years experience in healthcare analytics/auditing, public accounting, or related field Minimum 2 years experience with Medicare and Medicaid cost reporting preferred 1 year supervisory experience preferred Experience running audit engagements preferred Familiarity with database and report writing desired Strong analytical and problem solving skills Ability to learn a significant amount of information in a short time-frame Ability to manage multiple deadlines and prioritize assignments Strong verbal and written communication skills Strong organizational skills Proficient use of applicable technology; specifically Microsoft Office Applications (Excel, Word and PowerPoint) Well-organized with a high degree of accuracy and attention to detail Must be able to travel based on client and business needs

Customer Service Associate

Richmond, VA
Contract
***$24,300/yr to $31,000/yr starting pay rate based on skills and experience*** Do you want to work at one of the country's leading healthcare management companies? Develop your skills in the growing healthcare industry and position yourself for the future! This position is a frontline service position communicating to Client's members and providers; programs, policies, and procedures. Responsibilities include answering incoming calls on eligibility, benefits, claims, and Authorization of Services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the first call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claims resolutions and other expressions of dissatisfaction. Refers patients/EAP clients to the Clients Care Management team for a provider, EAP affiliate, or Facility.. Refers callers requesting provider information to Provider Services regarding Clients professional provider selection criteria and application process. Links or makes routine referrals and triage decisions not requiring clinical judgment. Provides information regarding Clients in-network and out of network reimbursement rates and states multiple networks to providers. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on Clients appeal process. Educates providers on how to submit claims and when/where to submit a treatment plan. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Lead or participate in Care Management Center activities as requested that help improve Care Center performance, excellence and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid Care Management Center in better serving its members and help Client achieve its business and operational goals. Assist CMC efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume full responsibility for self-development and career progression. Proactively seek and participate in ongoing training (formal and informal) in all aspects of the Customer Service Associate role. Assist in the mentoring and training of new CSAs. Remain responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Required Qualifications: - High School Diploma/GED - Customer Service experience Preferred Qualifications: - College Degree - Call Center and/or Healthcare experience ***Located in Richmond, 8 hour shifts between 8am-8pm Monday-Friday*** *** Health benefits, and PTO (including paid holidays) offered*** *** Ask us about our REFERRAL and SIGN ON BONUS ***

.Net Programmer

Dauphin County, PA
Contract
Experience Migrating VB to .Net C# Required 2  Years Web Services development Required 5  Years Experince using WCF Required 1  Years Experience with XML Required 5  Years Experience with Visual Studio 2008 Required 2  Years Experience with .NET Framework Required 2  Years Experience with MS SQL Server 2005 DB Required 5  Years Experience writing T-SQL Stored Procedures Required 5  Years Experience using Rational Clear Case Highly desired 2  Years Experience using Rational Clear Quest Highly desired 2  Years Experience using Rational Req Pro Highly desired 2  Years Experience using Visual SourceSafe Highly desired 2  Years Experience using FileNet or Documentum Highly desired 2  Years   Short Description: Candidate will be working on the EDMS VB6 to .Net Migration Project. Complete Description: EDMS is a core infrastructure component and has an extensive inventory of EDMS VB6 modules that were developed to fulfill business requirements - several which support mission critical systems. The candidate will work on a team to migrate the following list of applications that utilize components identified for rewrite as part of this project: Automated Permit Routing Analysis System (APRAS) Engineering Construction Management System (ECMS) Bridge Management System (BMS) Crash Reporting System (CRS) Utility Relocation (UR) Grade Crossing (GC) Executive Correspondence Process (ECP) .Centric Vehicle Registration (VR) Driver Licensing (DL) Commercial Registration Online Registration Program (OLRP) Integrators The VB6 Code has reached end of life and is no longer supported by Microsoft. Additionally one of the modules (DOTImage) is a VB6 Application. This application is used by the Integrators to zip up (compress), encrypt, and transmit images to the Departments designated FTP site. This application resides on the various Integrators machines.

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