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Sr. Desktop Support Specialist

Raleigh, NC
Contract
 Our client is seeking a Customer Desktop Support specialist to use technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Responsibilities: Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas: This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security: It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.  Required    7 Years Installing and imaging new computers and loading of appropriate software for customers.  Required 7 Years Installing local and network printers and other peripherals and configuration of same.  Required 7 Years Migrating Data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years

Senior DevOps Engineer

Richmond, VA
Contract
Possibility of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Senior DevOps Engineer: Build and maintain a Jenkins CI/CD pipeline using Cloud Formation Templates, Docker, containerization, and Python to support the teams AWS multi-region/multi-AZ deployed production systems Enhancing platform services via Jenkins, Terraform, CloudFormation, Chef, MicroServices etc. Apply sound software design skills (SOLID/DRY principles) to our infrastructure code so that multiple systems can share the same CI/CD pipeline Introduce new ideas and technologies so that we can stay on the cutting edge Assist with production support issues when they arise Clearly communicate technical information to both developers and business stakeholders Troubleshooting problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customers. Providing on-call support and possibly some after-hours work as needed. Participating in the Agile DevOps design, development, testing, and release of new capabilities and features with focus on release and post-production support. Representing production support for the suite of apps in the domain in Agile stand-ups, planning sessions and deployment activities. Driving improvements to processes and design enhancements to automation to continuously improve the production environment. Identifying reoccurring issues and work with IT & Business partners to remediate using the problem management process. Coordinating approves, and/or performs changes to the production environment Basic Qualifications: Bachelor's degree or military experience At least 1 year of experience with Jenkins or Drone At least 1 year of experience writing Python, Groovy, or Ruby At least 1 year of experience with Ansible, Chef, Puppet, or Salt At least 1 year of experience with AWS Preferred Qualifications: 1+ year of experience with enterprise Linux systems administration 1+ year of experience with Terraform or CloudFormation 1+ year of experience with Artifactory or Nexus 1+ year of experience with Docker 1+ year of experience with Nginx 1+ year of experience with GitHub

Java Developer III

Richmond, VA
Contract
Possibility of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Code written by our client engineers directly impacts our customers every day. Engineers selected for this position will be part of what is often a customers first contact with the company, application for a credit card. As such, your daily work touches thousands of prospective customers, our regulators and the first impression. In order to fulfill our mission of changing banking for good, each customer touch point gives you the opportunity to see the customer behind the transaction and provide them the world class service they deserve. Responsibilities: Designs, develops, and implements web-based Java applications to support business requirements. Embraces agile methodologies to collaborate with business requirements managers to identify intent, creates design documents Performs program coding driven by meaningful testing Resolves technical issues through debugging, research, and investigation. Typically reports to a supervisor or manager. Qualifications: Bachelor's degree in area of specialty (Computer Science, Computer Engineering) 6+ years of experience in the field or in a related area (including but not limited to functional or OOP languages) Familiar with standard concepts, practices, and procedures within production Java applications Relies on experience and judgment to plan approaches, accomplish goals and clearly identify risks Performs a variety of tasks including Development, Deployment, Production Support, and Documentation A degree of creativity and latitude is required. Relational Database Design Preferred: Advanced Degree in IT related field Experience with SpringBoot including one or more of the following SpringMVC, SpringReactive, SpringREST, SpringJPA, and SpringWebSocket Experience with Cloud Platforms Microservice design driven architecture Functional programming concepts and libraries for Java Vavr Lombok DevOps experience for Zero-downtime cloud deployment Creative approaches to simplify codebases, analyze opportunities for improvement and enhance code performance Experience in NodeJS, Python or GoLang programming concepts and best practices

PBX Engineer

Richmond, VA
Contract
Telephone System (PBX) Engineer Responsibilities This is an experienced level PBX Engineer position providing detailed engineering support for our client's existing and proposed telephone infrastructure.  Tasks will include but are not limited to:  Completing system analysis on existing PBXs and/or voice mail systems. Creating technical specifications for Request for Proposal (RFP). Evaluating Supplier responses leading to the recommendation to procure Avaya Communications Manager IP-PBXs and/or Avaya Aura Messaging voice mail systems. Coordinating and assisting with system installations and upgrades. Work will be completed with the oversight of the group lead or other assigned group members. Advanced trouble shooting support Qualifications Candidate must have:  Detailed knowledge of telephone/voice engineering concepts, fundamentals, and theory for voice networks and call routing schemes, Telecommunications site build-out (including installation of PBXs, IP-PBXs, voice mail systems, station cabling, QoS, POE, etc.) Specific knowledge of Avaya G450/S8300 CM, CMM, and AAM are preferred. Experience with Nortel CS1000. Experience with Mitel. Oral and written communication skills (includes technical writing). Effective computer skills including detailed knowledge and experience with Microsoft Office Products Excel, Word, Outlook, Visio, and Power Point.  Candidate should have strong analytical and problem solving skills, the ability to interpret codes, regulations and practices; ability to work within a team environment. Education 10+ years of related experience Discipline Required: Engineering  

Application Developer

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Responsibilities: Work with product owners to understand desired application capabilities and testing scenarios Continuously improve software engineering practices Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies Lead the craftsmanship, availability, resilience, and scalability of your solutions Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community Skills: Java, Spring, AWS, Postgres SQL, Angular JS, Rest API, Agile methodology.

PeopleSoft Functional Analyst

Norfolk, VA
Contract
Financial Systems Functional Analyst Astyra Corporation is seeking a Financial Systems Functional Analyst to ensure continuous availability, functionality, security, integrity, user training and documentation of its financial systems for our client. A solid background in PeopleSoft and hands on configuration experience is strongly preferred. Support of the project team responsible for the implementation of PeopleSoft FSCM version 9.2 – serve as a functional team member/SME during the integration and be positioned to assume responsibility as the functional analyst post go-live. Experienced in all aspects of the Software Development Life Cycle (SDLC) process from requirements gathering to implementation. Understanding of the business processes underlying the financial systems functionality. Identify/define Application problems by conferring directly with users and evaluating procedures, processes and the adequacy of the functionality. Development of solutions by preparing and evaluating alternative workflows and technical/programming requirements. Control the solution by establishing specifications and coordinating development and testing with programmers. Validation of results by testing programs and monitoring solution implementations to ensure requirements are met. Develop and maintain required interfaces with other systems and internal and external organizations. Train users in the preferred/optimal manner of operating the financial system. Provide user aids and system specifications by writing and/or updating reference documentation. Utilize basic SQL skills to query database. Provide recommendations on departmental needs for additional training, report customizations, system enhancements, upgrades, etc. Ability to handle system security and user role profile management. Promote standardization across divisions in utilizing enterprise application systems. Minimum Qualifications Bachelor’s degree in Computer Science, Management Information Systems or substantially equivalent field for the purpose of the position. A degree in Accounting or similar field is acceptable, if work experience with financial systems is sufficient. 5+ years’ experience supporting enterprise-wide financial systems through programming changes and technical support. Demonstrated experience with Application support of financial system modules, such as Accounts Payable, Procurement, Billing, General Ledger, Fixed Assets and Budget. Knowledge and use of SQL (Oracle). Working knowledge of database architecture, terminology, processes and an understanding of database-based application system concepts. Demonstrated ability to identify, investigate and resolve technical system issues. Strong oral and written communication skills, including presentation skills. Must be detail oriented and possess excellent organizational skills. Must be comfortable working in a dynamic environment and committed to meeting deadlines and creating and improving processes. Collaborate with technical and cross-functional teams. Demonstrated competence of personal productivity software such as Microsoft Office (Access, Excel, and Outlook) at least at an intermediate level. Preferred Qualifications Maritime industry experience Experience with the PeopleSoft suite of financial system modules Experience in a corporate accounting environment Maintenance of certificates of expertise pertaining to related Applications

Sr. Data Analyst

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Our client is seeking a individual responsible for the design, development and administration of transactional and analytical data constructs/structures (included within those responsibilities are the areas of data access and delivery technologies. Responsibilities: Utilizes expertise in data quality, data organization, metadata and data profiling. May provide technical support on data warehouse teams Data set sizes are usually huge (in excess of hundreds of millions of records). Required: 5+ years of SQL 5+ years of Python Ability to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levels Ability to influence multiple levels on highly technical issues and challenges Skills: Spark Teradata Demonstrated ability to move from one sequential assignment to the next (work environment and priorities can change quickly depending on business needs). Demonstrated ability to move data between production systems and across multiple platforms 5+ years experience with Financial Services clients Experience with major querying tools desired Coordinating others work while involved with multiple work streams

ServiceNow System Administrator

Raleigh, NC
Contract
Our client is seeking a ideal candidate that will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application. Responsibilities: Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues Qualifications: The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with: Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) 2yrs Web applications, networks, protocols and email (SMTP, POP3) 2yrs Basic understanding of ITIL v3 methodologies 2yrs Understanding of enterprise IT architecture 2yrs Working knowledge of relational databases 2yrs Experience with database manipulation via a programming language 2yrs Proven ServiceNow implementation experience 2yrs Impeccable time-management and record keeping 5yrs The ability to take complex end-user requirements to code 5yrs A positive can-do attitude & willingness to learn 5yrs A strong personal commitment to quality service 5yrs The ability to work independently and with a team 5yrs Excellent communication 5yrs Experience in these areas is a plus: LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. 2yrs Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. 2yrs Web Services integrations. 2yrs

Data Center Technician III

Glen Allen, VA
Contract
This position has potential of being contract to hire. Sponsorship will not be provided for this position. Our client is seeking a individual with extensive knowledge and hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux), and experience (8 or more years) in both areas.  Procurement knowledge and experience, vendor management, and knowledge of data center best practices are also requirements. Individual will need understanding of cabling specifications and best practices for voice and data solutions, strong electrical theory, HVAC, security, raised floor and other best practices associated with managing an enterprise level data center. Individual must also possess thorough understanding of OSI model, and demonstrate proficient hands-on experience with multiple major information technology hardware platform (mainframe, distributed, microcomputer, telephony). Individual will be required to use a Data Center Visual Management tool to update and maintain raised floor plans from design through implementation and maintenance phases of project.  Responsibilities: Analyzes and resolves facilities related production issues. Documents and follows up on all issues to ensure customer satisfaction and stability. Engagement with operational platform teams and customer IT teams to support problem management activities including root cause analysis. Participation in creation and implementation of project designs. Participation in creation and implementation of security standards. Participation in on-call activities. Basic Qualifications: Experience in an applicable operations role including cabling systems, asset management, power and space management, or raised floor logistics. 9yrs Hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux) 10yrs Certification in a facilities operations or engineering field Bachelors Degree in Computer Science MCSE, MCSA, ITIL Certification, Basic Unix, Basic SQL Experience in an enterprise level Data Center 10yrs Certification in hardware and software required. Excellent communication skills, both oral and written since position's audience includes technical, project and business resources. Must be proficient at managing multiple tasks and deadlines (often conflicting for priority) ITIL knowledge and experience preferred but not required. Candidates must be flexible with regard to work during either day or night shifts (potentially, 12-hour shifts as well): Shift: Days: front half = S, M, T & every other WED; back half = Every other W, TH, F & Sat Nights: front half = every other Sat, S, M, & T; back half = W, TH, F & every other Sat  

Database Adminstrator III

Glen Allen, VA
Contract
Responsibilities: Responsible for the design, development and administration of transactional and analytical data constructs/structures. Included within those responsibilities are the areas of data access and delivery technologies. Duties include performance tuning, monitoring, software installs and upgrades,  shell scripting, and physical and logical database design. Develops advanced domain specific technology solutions and guides their development into a final product Requirements: Includes SNOWFLAKE, Teradata, DB2, SQL Server, and DMS II. Retail Bank data warehouse is preferred. Familiarity with Tools like AbInitio, DataStage, Informatica, etc. Familiarity with Web Applications Hands on experience with Microsoft Windows XP or higher version. Hands on experience with Microsoft Office Word and Excel. Financial Services Experience 3+ years Experience, Knowledge of other Oracle advanced features  Familiarity with other data bases, web applications and or other programming language Experience in implementation and design Ability to effectively communicate across multiple levels (Executive Sponsors to team members).

Help Desk Analyst 3

Harrisburg, PA
Contract
The Helpdesk Analyst resource will provide support to end-users for their use of Personal Computer hardware, software, and applications, including Microsoft Windows operating systems and Microsoft Office suite.   Responsibilities:  Our client has standardized on Windows 8.1 operating system and Office 2013 for all agency desktop and laptop computers. They are implementing Windows 10 on approximately 450 clients. Client in-house software, other department software and business partner software is also utilized. The resource is expected to assist/troubleshoot any Windows OS, MS Office, peripheral or basic network related issues that end users may encounter as well as access rights and login issues. To be considered for the position, candidates MUST display experience providing significant troubleshooting support for Windows Operating Systems and for the full Microsoft Office suite of products. Specific experience working with technical staff and helpdesk case management is required.   Qualifications: Computer Information Systems associate’s degree or technical school equivalent Required Microsoft Windows Operating Systems Required 3 Years MS Windows 8.1 Required 6 Months 2013 Microsoft Outlook, Word, & Excel Highly desired 3 Years Experience and Support with Microsoft Internet Explorer Required 1 Years Experience and Support with Personal Computer desktop, laptop and tablet Required 3 Years Experience and Support with printers Required 1 Year Microsoft SharePoint Nice to have Experience and Support with Google Chrome and Mozilla Firefox Nice to have Visual Basic Nice to have Active Directory Nice to have MS Windows 10 Highly desired 6 Months Windows Server Nice to have Systems Center Configuration Manager Nice to have Networking (wired and wireless) Nice to have Microsoft Access & PowerPoint Nice to have Excellent verbal and written communication skills are required for this position.

Senior Program Manager

Richmond, VA
Contract
Astyra is currently seeking a Senior Program Manager contractor to assist our Mortgage Client in their Enterprise Project Management Department. The duties/responsibilities and knowledge and skills are listed below: Duties/Responsibilities:  Manage multiple programs and projects by planning, directing, and coordinating activities to ensure goals and objectives are accomplished within timeframe and funding parameters. Plan and monitor progress of overall programs. Manage program and project budgets. Manage use of resources across a program's projects, including working directly with vendors. Initiate projects, including working with executive sponsors to create approved project charters and form core teams. Lead core teams while monitoring scope, schedule, & cost. Act as collaborative partner with business analyst. Facilitate core team, executive sponsorship, and other key meetings, as appropriate. Provide accurate and timely status reports. Support executive sponsor or designee at governance meetings, as needed. Plan and execute projects. Manage and communicate risks, including by maintaining risk register. Manage and communicate issues, including by maintaining issue log. Assist in coordination of testing and/or training, as necessary. Close projects, including through managing handover of project deliverables and holding project review to capture lessons learned, as appropriate. Knowledge/Skill Requirement:  10+ years of Project Management experience, including at least 3 as a Program Manager. Previous experience as a PM on records management, business intelligence/data analysis, and learning management system programs or projects strongly preferred. Excellent written and verbal communication skills, including documentation skills, active listening skills, and ability to interact effectively at all layers of the organization. Excellent relationship-building and negotiation skills. Excellent budget creation, maintenance, and analysis skills. Excellent organizational and time management skills. Excellent program and project planning, team motivation, and delegation skills. High degree of commitment, flexibility, self-motivation, self-confidence, and assertiveness required. High tolerance of ambiguity coupled with ability to bring order to chaos required. BA/BS required in related practice or equivalent working experience. Proficiency in Microsoft Office and Project products required. Previous experience with client-facing roles required. PMI Project Management Professional (PMP) or Program Management Professional (PgMP) or equivalent certification required.    

Front End Programmer

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Requirements: Hands on front end application development experience using cloud (AWS) technologies. Serves as expertise in all aspects of designing and development of an application. Responsible for the overall system design. Documents development requirements for applications, database and operation system environment. Included within those responsibilities are the areas of data access and data delivery technologies. Responsible for analyzing unstructured data and transforming into structured format using OOP programming language. Includes expertise in developing APIs to consume data from external vendors and vice versa Demonstrated ability to move data between production systems and across multiple platforms (EC2-AWS) and multiple environments(Unix). Preferred works substantially with little supervision or oversight to deliver key milestones Mandatory skill sets for programing analyst : At least 5+ years experience in developing applications using Opensource Framework, particularly around Python/Linux/AWS . Strong in OOPS and Design Patterns and Linux based development. Build out/migrate environments to AWS platform Develops database solutions by designing proposed system; defining database physical structure and functional capabilities. Require 5+ years of experience in Teradata or any other RDBMS Require 3+ years of experience web technologies (jquery, bootstrap, css, javascript, angular js etc), web services & Restful services. Require 3+ years of experience with Flask/Django, HTML/HTML5, CSS/CSS3 and JavaScript.

Systems Engineer II

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position.   Software Engineer Description Our client is seeking highly creative and intellectually curious Software Engineers at various levels, who are passionate about developing highly resilient, fundamentally sound objects to support the Human Resource technology. As part of a team thats leading the next wave of disruption on a whole new scale, you will play an integral part in advancing  Human Resource Technology eco-system and culture of technical excellence. You will champion automation of functional and technical processes and bring your technical expertise to drive innovative solutions while leveraging the client's DevOps and Continuous Integration/Continuous Development (CI/CD) platforms. Responsibilities & Expectations: Design and develop integrations within the Workday platform to support great candidate and associate experiences. Engage with other technicians across the HR Tech environment to identify innovative solutions for capturing and integrating data across the Human Resources technical landscape. Design and develop automation workflows, performing unit tests and conducting reviews to make sure your work is rigorously designed, elegantly coded, and effectively tuned for platform performance, and assessing the overall quality of delivered components Strong verbal and written communication skills are necessary due to the dynamic nature of collaborations with customers, vendors, and other engineering team, solving complex business problems together Evaluate & build different compute frameworks for all tiers Implementing scalable system solutions is required Were looking for self-starters, those who can work independently, with and across teams. Establishing smooth running environments is paramount to your success, and happiness About You:   Discerning. You have a strong familiarity with a wide variety of technologies and understand the importance of selecting the right technology tool for the task Insatiably Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea. You can work at a tiny crack until you've broken open the whole nut Automator. You know what continuous integration means, and believe automation is the path to happiness. You know how to script and automate anything and everything, from tests to environment provisioning Qualifications:   Bachelors Degree in Information Systems, Computer Science, or military experience Hands-on experience building RESTful APIs using XML, XLST, Java or other web-service languages At least 2 years experience developing applications embracing Agile principles At least 2 years experience with large-scale infrastructure designs, implementation, and support

Senior Security Specialist

Raleigh, NC
Contract
Our client is seeking a self-motivated and strategic professional to oversee the ongoing re-engineering of the client's business processes to encourage an emphasis on data protection/security, and to factor data privacy into its long-term planning efforts including the day-to-day business practices. The incumbent will be responsible for regularly assessing the compliance with state and federal privacy law, including HIPAA and the Department of Information Technology Fair Information Practices Act, and with the Confidentiality Policy and Procedures. Additionally, the Privacy Officer will develop and implements appropriate remediation steps if those assessments determine that such steps are necessary. This position works closely with the Risk department. This role is one of a data strategist, adviser, and risk manager as well as a steward for protection of confidential information. The ideal candidate should possess a combination of business knowledge, technical skills, people skills, and the ability to guide data strategy and control standards.  Duties and Responsibilities: Develop and maintain a compliance program for the Statewide Privacy policies and federal privacy law Analyze and evaluate the effectiveness of the privacy program in meeting its requirements and objectives Participate in risk management activities, including conducting analyses of current practices (program audits), and reporting level of compliance to senior agency management. Draft and maintain agency-wide policies and procedures to ensure the workforce uses and accesses only the minimum necessary data and discloses the data within legal authority. Maintain data privacy, enforcing specific privacy requirements as it relates to agency mandates, HIPAA and other legal requirements Collaborate with other staff including IT, Legal, Human Resources, and other  departments in fostering information privacy awareness relevant to all programs and services. Develop and oversee the implementation of corrective action plans that result from auditing and monitoring activities. Design and implement training of staff on privacy issues. Provide ongoing assessment of programs and services to ensure that the client discloses to contractors only the minimum amount of data necessary to perform the contracted functions. Serve as an external relations point of contact for other state and federal entities, as well as individuals who wish to exercise their administrative rights under state and federal law. Performing periodic privacy risk assessments and related ongoing compliance audits Receiving, investigating, and resolving all privacy-related reports, including potential breach incidents Conducting inquiries and investigations into privacy-related questions and complaints from workforce members, patients and/or family members, or other sources Knowledge, Skills and Abilities / Competencies: B.A./B.S. in Communications, Computer Science, Engineering, Information Assurance, or equivalent experience General understanding of HIPAA, FERPA, CJI, FTI state and federal guidelines regarding privacy, and concepts of healthcare and other regulated data privacy laws/standards. Excellent written and oral communication skills, with demonstrated ability to distill and translate complex concepts into actionable information for a variety of audiences. Experience working in the healthcare field or other highly regulated environment. Experience implementing compliance requirements in a matrixed environment utilizing complex information systems. Comfortable in effectively presenting information one-on-one and in large groups. Leadership skills and ability to coordinate and influence cross-functional teams. Proven record of success in project management, with a particular focus on strategic planning. Competence in resolving problems/conflicts in a diplomatic and tactful manner; exercising discretion in handling confidential information. Proficient usage of Microsoft Office products including Word, Excel, PowerPoint and Outlook. Technically savvy utilizing a variety of electronic data platforms. Thorough knowledge of the Privacy Act of 1974 and related laws and regulations, Federal and State privacy policies and practices to advise Agency Privacy Officers, program managers, and agency counsel and to provide guidance and assistance relating to organizational privacy requirements, reviews, and analysis Possess one or more of the following certifications: Certified Information Privacy Professional (IAPP) Certified Information System Auditor (ISACA) HealthCare Information Security and Privacy Practitioner (ISC2) Registered health Information Administrator (AHIMA) State Medicaid Compliance experience

Senior Program Manager

Harrisburg, PA
Contract
The Senior Program Manager will work with existing project management methodology and will serve as a senior project manager on multiple highly-complex and high visibility projects. Communication, collaboration and management at the most senior level is required. Specific Duties: Develop and maintain project control documents in accordance with enterprise project management methodologies, including: project charters, cost plans, capacity management plans, risk management plans, communications plans, governance plans, schedules, change management plans, knowledge management plans and quality assurance plans. Develop detailed project plans using project scheduling tools such as Microsoft Project. Lead all project plan development activities, including identification of phases, activities, tasks, deliverables, milestones, dependencies, schedules and assignment of resources Work closely with project team members, transit agency staff and stakeholders including but not limited to transit and IT operations, transit and IT management and transit and IT staff. Motivate project resources to complete assigned duties and tasks. Prepare formal reports on the status and health of the IT projects, including periodic status reports, management dashboards and project metrics. Monitor project quality, schedule and budget and facilitate actions to mitigate risk and address issues that arise. Facilitate the risk and issue management processes for IT projects by maintaining risk and issue logs, identifying risks and issues, communicating issues and risks according to project governance and working with project team members to ensure effective risk and issue management. Facilitate deliverable and project artifact approval processes for IT projects by tracking all deliverables and project artifacts that require approvals, communicating the need for approvals to the appropriate groups and individuals and tracking approval decisions and following up where need be to ensure approvals are achieved within established timeframes. Manage the project change control process for issues that impact the quality, schedule or budget of the project by: documenting change requests, securing approval for changes and documenting approved changes in accordance to project governance. Facilitate periodic and ah-hoc project meetings, including scheduling with appropriate team members, preparing agendas, recording action items and key decisions and preparing, circulating and seeking approval for meeting minutes. Required Skills and Experience: Required: 10+ years full-time experience as a project manager for large and complex information technology projects. Required: 5+ years of senior or lead project management experience including supervision of project management teams. Required: Strong oral and written communication skills. Demonstrated ability to effectively communicate at all levels of an organization, including executive staff. Required: Strong leadership skills with the ability to make decisions and motivate others to complete tasks. Desired: 2+ years full-time experience in the public transportation field and/or transit agency operations and management. Desired: PMP or similar project management certification. Desired: 2+ years of experience in utilizing iterative project management methodologies.

IT Security Architect

Raleigh, NC
Contract
Our client is requiring services of an IT Security Architecture to assist and assess the and review CMS requirements for the project. In addition this resource must also review the RFP, MOU and MOA for privacy, security and audit requirements. This resource must identify the risks and assist in the development of mitigation strategies, and to establish the target security/infrastructure architecture. Duties include, are not limited to: Author corresponding requirements, including definition of dependencies on infrastructure consolidation efforts. Define Security/Information Assurance requirements (and dependencies). Specify key architectural aspects of the architecture view, and identify other aspects that need definition. Research Best Practices for reuse, applying State IT Security and industry standards, and defining the transformation approach that transitions the current architecture to the target architecture. The ideal candidate will have experience working with current and emerging information security technologies and development methodologies. Bachelors degree in computer science, management information systems, or related field preferred. Good analytical and creative problem solving skills, and relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, with a wide degree of creativity and latitude is expected.   Qualifications: Risk Management - must be able to Identify gaps through risk management, and assist in the development of mitigation strategies. Required 7 Years Experience updating privacy and security policies based on gaps found through an assessment process. Required 7 Years Experience documenting vulnerability assessment results in a accurate, clear, actionable, and available way to appropriate personnel Required 7 Years Must be able to review & assess MES systems throughout all phases of their life cycle in an effort to identify Privacy, Security Architecture Required 7 Years Must be able to serve as a knowledge base for organizations as it relates to CMS and state compliance requirements & mitigation strategies. Required 7 Years Experience Performing risk assessments based on NIST 800-53 Rev 4. HIPAA,SSA and IRS Pub 1075. Required 7 Years Experience with network mapping and vulnerability scanning tools such as NESSUS and NMAP. Required 7 Years Experience in reviewing RFP, RFQ, MOU and MOA for privacy and security architecture requirements Required 7 Years

Project Manager

Harrisburg, PA
Contract
The key responsibility of the Project Manager will be to work with the Stakeholders and Technical Team to help facilitate the rewrite of the existing application. In its current state, the client does not effectively meet the business requirements due to its instability, difficulties in system maintenance, and system enhancements. Moreover, those processes that utilize the system and those processes that are part of the overall program must be investigated and rewritten, as needed, to align and standardize the processes across the enterprise. The Project Manager (PM) directs, administers, manages and facilitates an enhancement, business process re-engineering or developmental project. The Project Manager is the individual ultimately responsible to the agency and project Sponsor. The Project Managers primary responsibility is to drive the entire effort from start to finish. The Project Manager must ensure that the project is completed on schedule, within the defined budget and that the final product meets the business, technical, and established quality requirements. The assignment to a project of a PM1, PM2, PM3, and PM4 will primarily be dependent on the size, complexity, target audience, the breadth and scope of the project. This project will encompass the work required to meet the following: Creating a seamless and consistent user interface for agencies to search, retrieve, and update data Modifying and/or enhancing the related processes to align and standardize the processes across the commonwealth agencies Adjusting the existing interfaces and creating new interfaces, as needed, from the modifications being made to the related processes Developing custom reports as well as ad hoc queries Cleansing/Migrating all data from the existing database to the new database The following product deliverables are anticipated: Rewrite application to a modern technology platform User authentication  Cleansing of existing data and migration to the new platform Data Enhancements Automated Interface Reporting User provisioning Management Directive Rewrite Self-Vendor Checking Essential Functions: Develop and maintain an agreed project plan and detailed stage plans. Build and sustain effective communications with other roles involved in the project. Apply quality management principles and processes. Report project status as requested. Manage project activities to meet the timelines, budget, and stakeholder requirements/quality set out in the approved Project Charter, schedule, and other plans. Direct, administer, manage and facilitate an enhancement, business process re-engineering or development of a high priority, high profile enterprise - wide information technology project of strategic importance. Accountable for activities with excess delivery cycles of 8 to 12 months. Accountable for project coordination with multiple departments. Conduct reviews with agencies. Report status and recommendations to senior leadership as needed. Make decisions with in the designated authority as defined in the project Charter to minimize project risk supported by sound analysis and project management best practices. Mentor less experienced project management project staff to build overall understanding of project management when needed. Manage, coordinate, and establish priorities for complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments. Design project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Coordinate project schedules across multiple agencies. Accountable for the approval and sign-off of the Project Management Plan with customer representatives, and all affected project stakeholders. Accountable for management of the projects scope for the project and gaining agreement and approval of scope changes with customer representatives and affected stakeholders. Direct work planning and scheduling work. Accountable for peer reviews with the appropriate project team resources. Coordinate and present proposals to agencies as necessary. Identify and manage project risk, and develop risk mitigation strategies, and track to closure. Coordinate the establishment of project standards and project specific procedures with team leads. Responsible for project compliance with standards and procedures. Develop and facilitate achievement of project service commitments. Ensure that tasks provide value and support the strategic direction of the project and meet service commitments. Balance workload with project members capacity. Plan project specific training and orientation needs. Responsible for the development of estimates for the enhancement, business process re-engineering or development effort in planning, analysis, design, construction, testing, and implementation. Works with team leads to adjust and revise project estimates when necessary. Ensure new project estimates are approved by the client and agreed upon. Develop the detailed Project Management Plan for the enhancement, business process re-engineering or development effort. Accountable for delivery of all work tasks identified in the Project Management Plan. Manage, and track the project progress against the project schedule. Develop work planning and scheduling work. Monitor project milestones and phases and take corrective action as needed to ensure the project is on schedule. Monitor and track the project budget and advise necessary stakeholders. Plan, organize, prioritize, and manage multiple work efforts across the project team. Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work packages. Accountable to schedule or monitor status reviews, project management inspections, and software quality assurance work product and process reviews with the appropriate stakeholders. Responsible for the capture and reporting of required project management metrics. Analyze and distribute reports on project metrics associated with work items related to improvement measures. Ensure all changes to scope follow processes outlined in the Change Management Plan and are documented. Prepare status reports on a periodic basis for the project team, team leads, group leads, Sponsor, and appropriate stakeholders. Responsible to tailor and baseline all project templates. Ensure processes and activities are followed. Communicate and work with users and client as necessary. Anticipate issues and proactively address them. Identify and track issues. Build and maintain relationships with key stakeholders and customer representatives. Serve as the primary point of contact for all project-related issues and resolution of issues. Communicate effectively with customers and software / hardware suppliers supporting the commonwealth as appropriate. Communicate to team members how their work assignments relate to and help achieve project objectives. Accountable for the final project management evaluation review with stakeholders. Skills and Qualifications: Excellent organizational skills, attention to detail and quality. Excellent oral and written communication skills. Excellent analytical and problem-solving skills. Strong leadership ability. Ability to work independently. Ability to work with varying levels of personnel across multiple departments 4 year college degree highly desired  

IT Trainer

Research Triangle Park, NC
Contract
Our client seeks resources to assist with the training and implementation of a their new software system. The primary purpose of the Training Developer is to analyze the system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support the implementation. This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Qualifications: Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience Required 3 Years Experience with adult learning practices, principles and procedures in classroom and on-line presentations Highly desired Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired Advanced knowledge of child welfare policy and practice such as Intake, Assessment, In-Home Services, Foster Care, CPS, or Adoptions Required 3 Years

Systems Engineer II

Richmond, VA
Contract
As a Systems Engineer you will be working on a DevOps/Systems/feature team in a continuous integration, deployment, and automation environment. You will be deeply involved with the design and build process of our next generation of customer-facing applications and underlying infrastructure. We are looking for a candidate who is highly self-motivated, can independently troubleshoot technical issues, explore new and emerging technologies, and work with a team of engineers to build an amazing product that will be used by millions of customers each day. If you enjoy tackling tough problems, building scalable systems, and working with other great engineers in a highly collaborative environment then we want to talk to you! Responsibilities: Design and build high-performing applications and infrastructure that will enable a continuous deployment and delivery pipeline Develop reusable, scalable, and testable automation scripts and tools for routine and repetitive tasks Conduct performance tuning and capacity planning activities across an entire infrastructure stack Troubleshoot and expeditiously resolve escalated software and infrastructure related issues and challenges Explore and evaluate new and emerging software tools and technologies Advocate DevOps best practices and mentor engineers across the company and within the local community Qualifications: Experience migrating on-site solutions to cloud based offerings, such as Amazons AWS Strong familiarity with a combination of the following: VMWare, KVM, OpenStack, CloudStack, Amazon, RightScale and various Cloud abstraction layers, and understand the importance of selecting the right technology tool for the task At least 1 year of experience developing applications embracing Agile principles At least 1 year of experience with a formal version control tool (Subversion, Git, TFS, or ClearCase) At least 2 years of experience with large-scale infrastructure designs, implementation, and support Preferred Qualifications: AWS Certified 3+ years of experience creating recipes with Chef, building cookbooks 3+ years of experience using cloud based hosting solutions (AWS-EC2/S3, Azure, Google Cloud) 3+ years of experience with automation tools for server provisioning and Open Source tools (Ansible, Cobbler, Ironic, Chef and Chef Metal) 3+ years of experience developing automation workflows and routines, using Open Source Tools (Chef, Puppet, Hudson), or Vendor Based Tools (HPSA/OO, vCAC, uDeploy) 3+ years of experience with large-scale software implementation (high transaction volume, high-availability concepts) 2+ years of experience with Linux, server automation and scripting 2+ years of experience with current licensing strategies around Open Source (Apache Foundation, GNU, MIT License)

Billing Specialist I (Home Infusion Program)

Orlando, Florida
Contract
Perform all the daily activities of a Home Infusion Billing Specialist, including communication and coordination with all parties necessary to assure timely and accurate processing of all claims and orders assigned. Essential Functions: Verifying Patients Insurance Medical Benefits / Familiar and Experienced with Medicare Guidelines for Home IV Calculating and Collection of Patient Financial Responsibility Communication with Payers regarding claim discrepancies and/ or rejections Communication with patients and/or MDs office in regards to deliveries Maintain proper phone log in. Qualifications: Knowledge of HCPC/ CPT/ ICD-10 Coding Experience with Prior Authorization Required. Inbound/outbound calling. Individual must enjoy working with others; have good professional oral/written and communication skills. Must be a team player. Hours: Department is operational 7 days a week. Standard schedule will be Mon-Fri, 9a-5p OR 9:30a-5:30p with one shift possibly 10:30a-7:00p OT and some weekends required during peak season. Weekend hours will be a more standard first shift, starting at 8am.

Desktop Support Administrator

Salt Lake City, UT
Contract
Job description: Desktop Support Admin needed who has the required experience to help us migrate workstations to Windows10. Role will include assessing readiness of the workstation for the upgrade, coordinating / performing the actual upgrade, and troubleshooting issues. Job Requirements: Windows 10 migration experience required. Experience installing and uninstalling MS Office 2016 or MS Office 365. Experience with the entire Office suite of products, as well as other desktop software (Adobe, Antivirus, etc.) is required. Flexibility to work outside of normal business hours may be required.

RN Clinical Reviewer/Nurse Auditor

Richmond, VA
Contract
The RN Clinical Reviewer will independently review/audit medical records associated with claims and work in a team environment on fraud, waste and abuse and program compliance issues for engagements with government healthcare programs, including primarily the Medicaid and Medicare programs. Essential Functions: Utilizing healthcare knowledge and experience to review medical records for various types of medical services for accuracy, completeness and consistency with professional standards and compliance with billing and coding requirements Documenting and reporting findings of reviews and audits in accordance with professional standards and project protocols Participating in on-site field examinations of providers to review clinical documentation Interpreting and analyzing health care data Working in a team environment to develop new audit recovery projects Working with state client personnel on health care reimbursement and compliance issues, including recommending changes and improvements of policies to ensure provider compliance Working collaboratively with the medical director and other clinical staff in the development and management of fraud, waste and abuse detection and other compliance projects Developing and maintaining general knowledge of reimbursement regulations, provider billing manuals and other Medicaid policies for claim payment compliance reviews and documentation to support current audit findings Maintaining security of and confidentiality of all protected health information (PHI) Participating in and contributing to quality management systems Additional responsibilities as assigned Requirements: Minimum three years of clinical documentation review experience, utilization management review experience, or health care claims auditing experience Knowledge and experience in detecting and investigating health insurance fraud, waste, and abuse Knowledge of healthcare coding principles to include ICD-9, ICD-10, CPT, HCPCS, RUGS, and DRG Experience and knowledge of state and federal healthcare regulations, including reimbursement and coverage policies Experience in quality improvement projects desired Proficient use of applicable software tools, including Microsoft Windows, Word, Excel, and Access Strong analytical and problem solving skills Excellent communication skills including written and verbal, including ability to present to large or small groups Self-directed and motivated, with ability to work independently under general instructions Ability to work in a team environment and manage multiple deadlines and prioritize assignments Well organized with a high degree of accuracy and attention to detail Must be able to travel based on client and business needs Not currently sanctioned or excluded from any program operated by federal or state agencies including Medicare and Medicaid Education/Certifications Bachelor’s degree in nursing required (Associate’s Degree from accredited nursing school with four or more years of additional clinical experience may be substituted in lieu of a bachelor’s degree) Current Registered Nurse (RN) license in good standing Certified Professional / Hospital Coder Certification/ Clinical Documentation Specialist Certification (CPC, CIC, COC, CPMA, CCS, CCS-P, RHIA, RHIT, CCDS, CDIP ) preferred or proof that certification will be obtained within twelve months  

Clinical Pharmacy Technician

Glen Allen, VA
Contract
Astyra Corporation is seeking a qualified Clinical Pharmacy Technician to assist in a new development with our Healthcare Client. Astyra is looking for someone who has experience evaluating and authorizing approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. We are looking for someone who is available for the 9:00 AM to 5:30 PM shift with flexible break options. Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physician’s office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required. License and Certifications: CPT - Certified Pharmacy Technician Pharmacy, PTCB - Pharmacy Technician Certification Requirements:  The appropriate candidate MUST have either a GED, High School GED, OR a High School diploma. This is a hard requirement.  CPT - Certification/licensure in accordance with state requirements. In the states of Florida and Michigan, license registration with the Board of Pharmacy is required without exception. PTCB - Certification or the ability to obtain PTCB Certification within one year of hire. Employees in states which require a Pharmacy Technician certification exam may substitute state certification for the PTCB. Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and trouble-shoot problematic issues. Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted. The available shift for this position is: 9:00 AM to 5:30 PM with flexible break options.

Clinical Pharmacy Technician

Glen Allen, VA
Contract
Astyra Corporation is seeking a qualified Clinical Pharmacy Technician to assist in a new development with our Healthcare Client. Astyra is looking for someone who has experience evaluating and authorizing approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. We are looking for someone who is available for the 11:30 AM to 8:00 PM shift. This includes flexible break options. Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physician’s office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required. License and Certifications: CPT - Certified Pharmacy Technician Pharmacy, PTCB - Pharmacy Technician Certification Requirements:  The appropriate candidate MUST have either a GED, High School GED, OR a High School diploma. This is a hard requirement.  CPT - Certification/licensure in accordance with state requirements. In the states of Florida and Michigan, license registration with the Board of Pharmacy is required without exception. PTCB - Certification or the ability to obtain PTCB Certification within one year of hire. Employees in states which require a Pharmacy Technician certification exam may substitute state certification for the PTCB. Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and trouble-shoot problematic issues. Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted. The available shift for this position is: 11:30 AM to 8:00 PM with flexible break options.

Clinical Pharmacy Technician

Glen Allen, VA
Contract
Astyra Corporation is seeking a qualified Clinical Pharmacy Technician to assist in a new development with our Healthcare Client. Astyra is looking for someone who has experience evaluating and authorizing approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. We are looking for someone who is available Monday-Friday from 7 AM to 3 PM.  Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physician’s office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required. License and Certifications: CPT - Certified Pharmacy Technician Pharmacy, PTCB - Pharmacy Technician Certification Requirements:  The appropriate candidate MUST have either a GED, High School GED, OR a High School diploma. This is a hard requirement.  CPT - Certification/licensure in accordance with state requirements. In the states of Florida and Michigan, license registration with the Board of Pharmacy is required without exception. PTCB - Certification or the ability to obtain PTCB Certification within one year of hire. Employees in states which require a Pharmacy Technician certification exam may substitute state certification for the PTCB. Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and trouble-shoot problematic issues. Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted. The available shift for this position is: 7:00 AM to 3:00 PM with flexible break options.

Data Entry Clerk

Richmond, VA
Contract
Remittance processing, entering information into a database, numeric and alphanumeric data entry. Qualifications: Experience entering data using a PC a must. Good working knowledge of MS Word and at least 30-45 wpm Typing

Collections Representative

Glen Allen, VA
Contract
Responsibilities: You will call on Commercial/Retail customer accounts that are past due in order to collect either the funds owed or the collateral. The account could be in a pre or post charge off status. You will have strong sales and negotiation skills, as well as a pleasant phone demeanor. You will be responsible for collection calls related to specific retail/commercial loans like real estate (mortgages) and other retail/commercial type loans   Qualifications: 1 - 3 years collections experience Ability to identify reasons customers are in collections and use that info to increase output (dollars collected).   Prior comparable CSR experience preferred

Project Coordinator

Glen Allen, VA
Contract
Responsibilities: Review & process legal and banking  documents. Will be working on a specific project within a department, reviewing documents. You will be highly competent using MS Office.  Able to work in a high volume and ever changing environment. Driven by results with high quality. Hours: 8 AM - 5 PM 5 days per week to include Monday, Friday and Saturday (Sunday +1 other day off) Qualifications: 2+ years legal/banking/accounting experience (levies, garnishments, etc) BA degree in any discipline, preferred  Good knowledge of MS Office Excellent communication and coordination skills Attention to detail

Staff Analyst

Glen Allen, VA
Contract
The Staff Analyst will be responsible for the completion of post-payment claims audits involving many different provider types, including personal care services providers, physicians, residential treatment centers, hospices, home health providers, and private duty nurses. The objective of these audits is to evaluate Medicaid claims for compliance with Virginia Medicaid regulations and policy. Essential Functions: Work as part of a team conducting post-payment audits and reviews of Virginia Medicaid claims for reimbursement Work with Senior Analysts in charge of each audit to ensure internal and regulatory deadlines are met Strive to exceed client expectations Research and apply Federal and State Medicaid reimbursement policies and regulations Effectively communicate with stakeholders, including client staff and provider staff Maintain security and confidentiality of all protected health information Prepare audit work papers in accordance with firm and professional standards Prepare and distribute analytical data reports and/or records Work within the defined scope of the project Work on multiple assignments with strict deadlines Additional responsibilities as assigned Requirements: Bachelor's degree in Accounting, Finance or related field required Prefer CPA and/or CFE, or candidate for either Internship or 1 year of audit experience required, preferably reviewing Medicaid claims Proficient use of applicable software programs, including Microsoft Word, Excel, Access, Windows Organized and detail oriented with strong problem solving skills Self-starter with the ability to work accurately and independently Demonstrated ability to effectively communicate verbally and in writing with all levels of an organization, both internally and externally Effectively multi-task with planning and efficiency Must be able to manage multiple deadlines and prioritize assignments Ability to work in a team environment Must be able to travel based on client and business needs

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