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Business Analyst- Expert

Raleigh, NC
Contract
Our client is seeking an Expert Level Business Analyst contractor for an approximately 12-month engagement. The Business Analyst will be responsible for the development of business requirements and for the development and delivery of business process and IT application training materials. This individual will be knowledgeable in all aspects of business analysis and have a basic understanding of project management and the system development life cycle. This individual must have proven contributor level experience with Microsoft SharePoint. The Business Analyst will work closely with the IT Manager in assisting with solution documentation and project management tools to meet State IT requirements. Responsibilities: Analyze, define, and document requirements for data, workflow and business processes. Document the program and project deliverables as assigned. Coordinate with clients to re-engineer business processes. Design SharePoint and web-based content management deliverables as required to support the re-engineered business processes. Develop and deliver training materials for changed business processes and IT applications. Provide knowledge transfer to the trainers who will be responsible for long-term training delivery. Provide limited support for new processes during implementation. Analyze and estimate feasibility and compatibility with other programs and projects. Provide coordination and leadership for other project team members as needed. Consult with clients to prototype, refine, test, and debug applications and processes to meet needs. Provide quality control for program and project deliverables. Provide operational support for clients and the IT applications that support their business processes. Skills: Business process analysis, requirements development, training material development, and documentation. Required 7 Years Working knowledge of Microsoft SharePoint. Required 3 Years Strong analytical and conceptual skills. Required 7 Years Strong written and verbal communication skills, including the ability to explain business processes to IT users and IT applications to business users. Required 7 Years Excellent organizational and presentation skills. Required    7 Years Working knowledge of Content Management process and industry best practices. Required 3 Years Microsoft Suite experience (e.g., Word, Excel, PowerPoint, Visio). Required 7 Years Proven experience analyzing program requirements made up of multiple projects. Required 7 Years Proven experience evaluating business processes and re-engineering. Required 7 Years Proven experience developing and delivering business process training.    Required 7 Years Proven experience writing clear and concise technical and user documentation.    Required 7 Years Working knowledge of application development lifecycle. Required 3 Years Working knowledge of transportation lifecycle business processes. Highly desired 3 Years Experience with Microsoft SharePoint as a designer. Highly desired 3 Years Working knowledge of Infragistics Share Plus.  Nice to have    1 Year Familiarity with Computer Aided Design (CAD) tools. Nice to have 1 Year Project management experience. Desired 3 Years  

Business Analyst

Raleigh, NC
Contract
Our client is seeking an Expert Level Business Analyst contractor for an approximately 12-month engagement. The Business Analyst will be responsible for the development of business requirements and for the development and delivery of business process and IT application training materials. This individual will be knowledgeable in all aspects of business analysis and have a basic understanding of project management and the system development life cycle. This individual must have proven contributor level experience with Microsoft SharePoint. The Business Analyst will work closely with the IT Manager in assisting with solution documentation and project management tools to meet State IT requirements. Responsibilities: Analyze, define, and document requirements for data, workflow and business processes. Document the program and project deliverables as assigned. Coordinate with clients to re-engineer business processes. Design SharePoint and web-based content management deliverables as required to support the re-engineered business processes. Develop and deliver training materials for changed business processes and IT applications. Provide knowledge transfer to the trainers who will be responsible for long-term training delivery. Provide limited support for new processes during implementation. Analyze and estimate feasibility and compatibility with other programs and projects. Provide coordination and leadership for other project team members as needed. Consult with clients to prototype, refine, test, and debug applications and processes to meet needs. Provide quality control for program and project deliverables. Provide operational support for clients and the IT applications that support their business processes. Skills: Business process analysis, requirements development, training material development, and documentation. Required 7 Years Working knowledge of Microsoft SharePoint. Required 3 Years Strong analytical and conceptual skills. Required 7 Years Strong written and verbal communication skills, including the ability to explain business processes to IT users and IT applications to business users. Required 7 Years Excellent organizational and presentation skills. Required    7 Years Working knowledge of Content Management process and industry best practices. Required 3 Years Microsoft Suite experience (e.g., Word, Excel, PowerPoint, Visio). Required 7 Years Proven experience analyzing program requirements made up of multiple projects. Required 7 Years Proven experience evaluating business processes and re-engineering. Required 7 Years Proven experience developing and delivering business process training.    Required 7 Years Proven experience writing clear and concise technical and user documentation.    Required 7 Years Working knowledge of application development lifecycle. Required 3 Years Working knowledge of transportation lifecycle business processes. Highly desired 3 Years Experience with Microsoft SharePoint as a designer. Highly desired 3 Years Working knowledge of Infragistics Share Plus.  Nice to have 1 Year Familiarity with Computer Aided Design (CAD) tools. Nice to have 1 Year Project management experience. Desired 3 Years

SharePoint Designer

Raleigh, NC
Contract
Our client is seeking an Expert Level SharePoint Designer Specialist for its internal SharePoint implementations. The person will be responsible for SharePoint page design, list/library/site creation, Front-End Development with JavaScript, applying web parts, wireframes, the creation of UI elements, and creation of layout templates based on the needs of the Hydro Unit. This contractor should have extensive experience creating out of the box SharePoint 2013 team sites, migrating content, metadata in SharePoint, and SharePoint permissions inheritance. The contractor should also be familiar with SharePoint Designer, HTML, CSS, JavaScript, and jQuery, and using these tools together to manipulate the DOM. This position is assigned to Century Center B. Responsibilities: Maintains User Experience (UX) standards across multiple SharePoint site collections for both layout and interactivity. Creation/editing of the list and library-driven SharePoint web-part pages, as well as pages containing static HTML content. Strives to use Out of the Box SharePoint features/functionality/configuration overwriting code. Configures sites to use a wide array of custom SharePoint Permissions. Design and creation of interfaces for our clients using HTML, CSS, JavaScript, and SharePoint. Creation of libraries and lists within SharePoint, based on established guidelines. Adding interactivity to pages using jQuery, JavaScript, and CSS - all while keeping page load and responsiveness in mind at all times. Creation and editing of SharePoint Display Templates for search-driven content. Clearly communicating status reports, in verbal and written form. Collaborating as a dedicated team member and demonstrating the ability to clearly communicate with other team members. SharePoint designer workflow. Skills: SharePoint 2013 or 2016 team site creation. Required 4 Years SharePoint content migration from network drives or other SharePoint sites. Required 7 Years Creation of lists, libraries, views, and columns in out of the box On-Premise SharePoint 2013 or 2016. Required 4 Years Experience with JavaScript in SharePoint and knowing when to use them versus out of the box web parts. Required 7 Years SharePoint Designer 2013 experience. Required 4 Years Ability to create, configure and update pages in SharePoint using Web Parts. Required 7 Years Ability to read and generate wireframes and storyboards before diving in. Required 7 Years Ability to effectively organize and present large amounts of content to end users. Required 7 Years Ability to create designs that work well in mobile, using techniques like responsive web design. Required 7 Years A text editor, like Visual Studio, Notepad++, VIM. Required 7 Years

CRM Developer - Expert - High

Raleigh, NC
Contract
Our client is seeking an individual to create, deliver and manage CRM Applications. Responsibilities: Create web portals for enterprise MS Dynamics 365 CRM applications. Create and manage Dynamics 365 CRM online solutions. Create solution components; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions. Customize Dynamics 365 CRM forms. Design the form structure; build a form; use specialized form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customizations and mobile clients. Implement Dynamics CRM views and visualizations. Create view types; manage the system, public, and personal views; create, modify, and delete views; customize views; customize charts; customize dashboards; use themes. Manage Dynamics CRM entities. Manage entity ownership; manage entity properties; understand system and custom entities. Configure field customizations. Develop and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons. Implement entity relationships. Create relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles. Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions. Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions. Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows. Design application, technical, domain, or solution architecture, including design and implementation of solutions. Configure Dynamics 365 Settings: Configure auditing, document management, and collaboration; configure business units; perform user management; configure email; manage teams. Manage Dynamics CRM security. Create security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with multiple security roles; manage access; manage security hierarchy. Perform Integration with Dynamics CRM online and SharePoint online. Create Users, Teams, Business Units and Organizations for CRM online. Create a security matrix for all users and teams and their accessibility. Provide Connectivity with Azure Service Bus and Dynamics 365 on the cloud. Create and Implement Field level security, Security Roles, Hierarchical security Model, and record-based security. Preferred: Demonstrated experience configuring (and developing) with the MS Dynamics 365 CRM online platform (2011-current versions preferred) to deliver customer-focused applications. 7-10 years of experience designing, developing and managing multiple enterprise level Dynamics 365 CRM applications. Experience creating web portals for enterprise MS Dynamics 365 CRM applications. Experience rolling out new tools, technologies, or technical concept across the enterprise & in demonstrating their technical capabilities and value. Demonstrated experience creating technical and governance documents including build, deployment and change management. Demonstrated experience in creating & executing rollout deployment plans, in coordinating change management and support models. Ability to work under the direction of managers & with architects to help evolve new applications & technologies throughout an organization. Experience working with stakeholders & business SMEs to ensure their applications meet requirements, get deployed in a timely manner, run smoothly in production and the tool/technology under their control does not produce unexpected issues through the rest of the business application portfolio. Ability to work with other specialists & coordinate activities for applications that are deployed across multiple tools & technologies. Proven Ability to work as a member of a team. Strong analytical skills with a demonstrated ability to extensively analyze customer relationship implications of business processes and workflows. Ability to create & present documentation using PowerPoint or similar. High level of competence with MS Office and MS Visio. High level of communication skills and able to produce documentation to a high standard. High attention to detail. Demonstrated experience with MS Dynamic 365 CRM Online, SharePoint Online & interoperability with an on-premises line of business applications using Azure Service Bus. Experience transitioning stove-pipe systems and on-premises architecture to cloud-centric applications and architecture. Skills: Create, Deliver and Manage CRM Applications. Required 7 Years Configure Dynamics 365 Setting. Required 7 Years Demonstrated experience configuring (and developing) with the MS Dynamics 365 CRM online platform (2011-current versions preferred). Required    7 Years Manage Dynamics CRM security. Required 7 Years Manage entity ownership; manage entity properties; understand system and custom entities. Required 7 Years  

Windows Server Engineer

Harrisburg, PA
Contract
Our client is seeking a Product Specialist expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, VMS, etc.) on which the product is implemented. If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and affect migration to new versions of a product. Role Description: Delivers support and design for industry-specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche SME. Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts. Develops appropriate work programs/budgets and use to effectively schedule tasks/assignments. Identifies improvements to project standards to achieve high-quality services/products. Actively contributes as an expert or actual designer. Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements. Provides accurate estimates for design and programming efforts for system changes and enhancements. Coordinates enhancements to business and logical data models with database administration to make the appropriate changes to the physical data model. Confirms that technical architecture will support all changes required by product enhancements. Effectively leads product tests and trials. Identifies appropriate business examples to illustrate key concepts/features. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops contingency plans as necessary. Applies specific expertise to ensure that products meet defined customer objectives. Anticipates and resolve issues specific to the team. Determines time estimates and schedule for own work and resolve issues in a timely manner. Identifies and tracks issues, risks and action items. Makes sound recommendations on functional and technical improvements to the product. Analyzes the functional and technical impact of product planning decisions. Develops appropriate functional and usability standards for products. Tracks and document expected volume and type of use of the product. Participates in product design reviews to verify that design meets quality standards and functional/technical requirements. Performs impact analyses on production fixes and enhancements to establish priorities. Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner. Provides effective on-site product support as needed. Accurately sets severity of identified defects. Provides input to training and/or documentation materials regarding the latest technical and functional design changes. Documents all work for future reference. Reviews the system test approach and conditions used as the basis for detailed test scenarios. Follows quality standards. Analytical and customer service skills. Communicates accurate and useful status updates. Able to work in a team environment. Completes assigned tasks. Strong communication skills; both written and spoken. Skills: MS Windows Server 2008 R2 or 2012 R2 Experience (environment of 30+ Servers). Required 4 Years Knowledge of Active Directory. Highly desired 4 Years MCSE Highly desired  4 Years Network and Application monitoring and troubleshooting.  

IT Production Operations Specialist

Columbia, MD
Contract
Our client is seeking an individual who monitors and takes corrective actions to restore services in production operations within the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, Cloud Operations and LAN/ID Administration. Essential Functions: Monitor system and application dashboards for anomalies as defined by the assigned IT Service Area. Understand and work on resolving problems in the areas you monitor under the guidance of a Senior or Lead Operations Specialist. Fulfill services from the Service Catalog of the area you support (Desktop, Server, IT Management). Key Skills: This is a phone support position. Must have experience working on the phone, supporting customers. Strong communication skills. Must have at least one-year recent experience or more. Right to Hire opportunity  Start Time: 08:00 AM End Time: 05:00 PM

Java Developer III

Vienna, VA
Contract
Responsibilities:  Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Performs a variety of tasks. Typically reports to a supervisor or manager. Qualifications: Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Requires a bachelor's degree in area of specialty and 6+ years of experience in the field or in a related area. A degree of creativity and latitude is required.

IT Security Analyst 3

Richmond, VA
Contract
Our client is seeking a lead security lead analyst who will support two large IT projects (FMS/Licensing) running concurrently.  Primary responsibilities include:  Conducting security analysis, identifying and designing security controls, drafting and maintaining system security documentation.  The security analyst will review application, network, and architecture designs to ensure effective security controls are in place. The projects are scoped for transformative business applications along with a radical change to IT infrastructure.  Specific focus areas for this security lead include:  SSO, IAM, and a new hybrid cloud architecture for both SaaS and IaaS.  The host environments will be complex and require the analyst to be highly proficient in the network and communications knowledge areas. The suitable candidate will be a self-starter who collaborates with business and technical stakeholders and is able to meet aggressive deadlines.  The candidate will possess critical problem solving and effective communication skills. Experience and Skills: Professional experience in the information security field. 8-10yrs Professional experience in a technical role, such as architecting or engineering. 8-10yrs Professional experience designing and managing security models and access solutions. 5-7yrs Security lead position with security evaluation and review responsibilities. 4-5yrs Highly proficient in the Identity and Access Management domain, to working experience with Active Directory, LDAP, and SAML. Expert knowledge in multiple technical domains such as IAM, web architecture, network design, and protection mechanisms, communication protocol standards, and cryptography. Strong working knowledge of security standards and frameworks. Required: Solid working experience identifying and evaluating security controls pursuant to information security standards such as NIST 800-53, PCI DSS. Required 5 Years Working experience identifying and assessing information security risk. Required    5 Years Working experience designing, implementing and supporting complex technical solutions. Required 10 Years Working experience designing, implementing and supporting web solutions. Required 10 Years Strong analytical and problem-solving skills. Required 5 Years Working experience designing or testing security controls for cloud solutions. Highly desired 5 Years Working experience in a dedicated information security role. Highly desired 5 Years

Project Manager 3

Harrisburg, PA
Contract
Our client is seeking a Project Manager (PM) who directs, administers, manages and facilitates an enhancement, business process re-engineering or developmental project. The Project Manager is the individual ultimately responsible to the agency and project Sponsor. The Project Managers primary responsibility is to drive the entire effort from start to finish. The Project Manager must ensure that the project is completed on schedule, within the defined budget and that the final product meets the business, technical, and established quality requirements. The assignment to a project of a PM1, PM2, PM3, and PM4 will primarily be dependent on the size, complexity, target audience, the breadth, and scope of the project. Role Description: Direct, administer, manage and facilitate an enhancement, business process re-engineering or development of a high priority, high profile, and commonwealth enterprise-wide information technology project of strategic importance. Accountable for activities with excess delivery cycles of 8 to 12 months. Accountable for project coordination with multiple agencies. Conduct reviews with agencies. Report status and recommendations to senior leadership as needed. Make decisions within the designated authority as defined in the Project Charter to minimize project risk supported by sound analysis and project management best practices. Mentor less experienced project management project staff to build an overall understanding of project management when needed. Manage, coordinate, and establish priorities for complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet the requirements of various departments in the commonwealth. Design project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Coordinate project schedules across multiple agencies. Accountable for the approval and sign-off of the Project Management Plan with customer representatives, and all affected project stakeholders. Accountable for management of the scope of the project for the project and gaining agreement and approval of scope changes with customer representatives and affected stakeholders. Direct work planning and scheduling work. Accountable for peer reviews with the appropriate project team resources. Coordinate and present proposals to agencies as necessary. Identify and manage project risk, and develop risk mitigation strategies, and track to closure. Coordinate the establishment of project standards and project specific procedures with team leads. Additional Responsibilities: Responsible for project compliance with standards and procedures. Develop and facilitate achievement of project service commitments. Ensure that tasks provide value and support the strategic direction of the project and meet service commitments. Balance workload with project members capacity. Plan project-specific training and orientation needs. Responsible for the development of estimates for the enhancement, business process re-engineering or development effort in planning, analysis, design, construction, testing, and implementation. Works with team leads to adjust and revise project estimates when necessary. Ensure new project estimates are approved by the client and agreed upon. Develop the detailed Project Management Plan for the enhancement, business process re-engineering or development effort. Accountable for delivery of all work tasks identified in the Project Management Plan. Manage, and track the project progress against the project schedule. Develop work planning and scheduling work. Monitor project milestones and phases and take corrective action as needed to ensure the project is on schedule. Monitor and track the project budget and advise necessary stakeholders. Plan, organize, prioritize, and manage multiple work efforts across the project team. Notify team leads of project timelines, milestones, phases, work requests target dates and approved executable work packages. Accountable to schedule or monitor status reviews, project management inspections, and software quality assurance work product and process reviews with the appropriate stakeholders. Responsible for the capture and reporting of required project management metrics. Analyze and distribute reports on project metrics associated with work items related to improvement measures. Ensure all changes to scope follow processes outlined in the Change Management Plan and are documented. Prepare status reports on a periodic basis for the project team, team leads, group leads, Sponsor, and appropriate stakeholders. Responsible to tailor and baseline all project templates. Ensure processes and activities are followed. Communicate and work with users and client as necessary. Anticipate issues and proactively address them. Identify and track issues. Build and maintain relationships with key stakeholders and customer representatives. Serve as the primary point of contact for all project-related issues and resolution of issues. Communicate effectively with customers and software/hardware suppliers supporting the commonwealth as appropriate. Communicate to team members how their work assignments relate to and help achieve project objectives. Accountable for the final project management evaluation review with stakeholders. Skills: Experience with formal project management methodology. Required 6 Years 4-year college degree or equivalent technical study. Highly desired     Prior project management experience. Highly desired 2 Years Familiarity with Commonwealth procurement activities. Highly desired 1 Year

Data Analyst III

Richmond, VA
Contract
Our client is seeking an individual who will be responsible for moving data from disparate data sources (various AWS clusters, Excel) into a single data repository on a regular basis. Responsibilities: Build reports using Tableau and Birst to report on KRIs to enable leadership to assess the state of risk. Perform ad-hoc analysis to determine root cause and identify gaps in process controls. Validate metrics leveraged by our organization to ensure completeness and accuracy. Required Skillsets: Experience using AWS tools, including building S3 buckets, moving data from S3 into tables in a cluster, moving data from the cluster to cluster. Experience using Tableau and/or Birst reporting tools. Other cloud-based reporting tools are a plus. Experience in SQL and Python. Scala, HTML, and Java are a plus. Knowledge of documenting data lineage to assess the appropriateness of documents during metrics validation. Strong problem-solving skills are needed to perform validation and identify required data sources for analysis and reporting.

Technical Specialist - Expert

Raleigh, NC
Contract
Our client requires an IAM Engineer to assist in developing the architecture, design, and standards of Identity Management infrastructure including AD, SAML, ADFS, FIM, Azure, Meta-Directories, Enterprise Authentication, SSO and Provisioning systems. The IAM engineering position will support the IT mission by providing directory and identity management services that focus on the State of the Art technology solutions that address the agencies complex business requirements. Responsibilities: Work with the engineering team to assist in developing the architecture, design, and standards of Identity Management infrastructures including Active Directory, SAML, ADFS, FIM, Azure, Meta-Directories, Enterprise Authentication, Single Sign-on, and Provisioning systems.  Assist in establishing standards for directory and application integration as well as implementing solutions to successfully integrate new technology with existing and new architectures. Qualifications: Senior engineering experience with Microsoft Active Directory, ADFS, FIM, O365 integration/migration. Possess strong communication skills, The desire to learn the complexities of state government IT.  Support and adhere to the guidelines, policies, and procedures for the incident, problem, configuration, and change management.  Support ITIL Service Delivery processes. Skills: Enterprise level Active Directory 2008/2012 experience in a large end-user environment (20K+ users). Required 5 Years Experience designing, implementing and supporting Identity Management/Directory Services technology within a large-scale environment. Required 3 Years Strong knowledge & experience with Microsoft IAM Technologies including Active Directory Federation Services (ADFS) & MS Identity Management (FIM/MIM). Required 5 Years Hands-on experience with cloud computing services (O365/Microsoft Azure). Required 5 Years Extensive experience leading and designing Active Directory migrations, complex configuration scenarios, and upgrade projects. Required 5 Years Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth. Required 5 Years Understanding what it takes to enable single-sign-on in a heterogeneous IT environment. Required 5 Years In-depth knowledge of Active Directory 2008/2012, specifically around how identities are managed & applications are integrated for authentication. Required 5 Years Experience in developing policies, procedures, and technical training materials. Required 5 Years Experience deploying and maintaining Active Directory Federation Services to enable single sign-on with claims-based applications. Required 5 Years Hands-on experience with Microsoft Public Key Information Server (PKI). Required 5 Years Extensive experience managing/deploying Windows Servers 2008/2012, including VMware and Hyper-V virtual installations. Required 5 Years Networking skills, especially around firewalls, reverse proxy and VPN access. Required 5 Years Some basic programming skills, especially around how applications authenticate and authorize access independently of the programming language used. Required 5 Years

ODI/JS/MFT Specialist

Research Triangle Park, NC
Contract
Our client seeks a contract resource to assist with the support of Application Development Environment.  Responsibilities: Install, configure, upgrade, troubleshoot Oracle Data Integrator (ODI), SOS JobScheduler(JS) and IBM Managed File Transfer (MFT) Software on multiple platforms and servers in the Development, Test, Staging and Production areas. Develop prototypes and proof of concept solutions in these business areas. Serve as an escalation point for the assigned area of expertise. Field technical support questions and issues and provide solutions (or, if appropriate, coordinate with vendors to resolve issues).  Performing ODI/MFT/JOS upgrades, develop documentation including install guide, troubleshooting guide, and checklists, and coordinate transfer setup/conversion effort with internal and external parties and stakeholders.  Provide best practices/guidelines on how to leverage MFT to transfer files, ODI to transform data. Skills: Experience in Oracle Data Integrator with a deep understanding of all 12c ODI features. Required 5 Years Experience with ODI features like Topology, Knowledge Modules, Metadata, and Load Plans. Required 5 Years Experience in ODI migration from 11g to 12c. Required 5 Years Experience setting up physical/logical schemas, configuring J2EE agents as per business requirements. Required 5 Years Experience with WebLogic based J2EE ODI environment and clustered setup. Required 5 Years Experience in Change Management, Release Management, and Source Code control practice. Required 5 Years Experience in IBM MFT, SOS JobScheduler or equivalent in a UNIX platform. Highly desired 3 Years Must have a bachelor's degree in computer science, systems engineering or related technical discipline. Required     Excellent troubleshooting and problem resolution skills, customer service, communication, and organizational skills are required. Required     Red Hat Certified Engineer or Red Hat Certified System Administrator. Highly desired     Ability to work independently with minimal direction providing technical and non-technical support to multiple users. Required    

Automation Engineer

Research Triangle Park, NC
Contract
Our client seeks contract resources to assist with the support of the Application Development Environment.  Responsibilities: Deliver an automated CI/CD solution to support automated deployments, environment hosting and monitoring. Independently manage the workload, coordinate priorities and complete deliverables based on a successful track record of implementing large-scale automation in an On-Prem/hybrid cloud infrastructure.  Serve as a Subject Matter Expert (SME) in DevOps Automation to provide technical support to IT Operations around automation solution usage and troubleshooting, and design, develop and drive a custom modular, reusable-automation CI/CD solution from ground-up to ensure rapid availability of the environments.  Support building new systems environments and upgrade/patch existing ones through the use of automation tooling, as well as be responsible for analyzing infrastructure automation requirements and work hands-on in the development of Infrastructure-As-Code(IAC). Skills: Experience in designing and building DevOps automation solutions. Required 7 Years Experience with Configuration Management Tools (Puppet, Ansible, Salt).    Required 7 Years Experience with CI/CD tools (i.e. Jenkins, TeamCity, UrbanCode Build/Deploy/Release). Required 7 Years Experience with HashiCorp tooling (Terraform, Packer, Vault). Required 7 Years Experience in modern programming in at least one or more modern languages (Python, Perl, Ruby, Bash, and other common scripting languages).    Required 7 Years Experience with Version Control Systems (SVN, GIT). Required 7 Years Experience with infrastructures technologies - Hardware, OS, network, storage, firewall, security, Central Logging & Monitoring (Splunk, SolarWinds). Required 7 Years Must have a bachelor's degree or equivalent, and five years of related experience. Required 5 Years Knowledge of at least one or more containerization technologies like Docker/Kubernetes. Highly desired    

Test Lead

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation as a Test Lead. Duties include oversight of staff responsible for analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. Responsibilities: Analysis of the status of test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. Coordinates testing for a team of test scripts writers, reports and tracks testing problems from identification through prioritizing and implementing solutions and closing problem reports.  Ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher. Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years Experience leading a test team on a large-scale project. Required 5 Years Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required     Strong analytical and problem-solving skills. Required     Stable work history. Required     Experience with testing Curam products. Highly desired 1 Year Experience leading testing efforts for a health and human services project. Highly desired 1 Year Experience with executing SQL to validate or test. Desired 2 Years Experience navigating on a UNIX platform. Desired 2 Years Experience developing and executing Selenium automation test scripts. Desired 2 Years  

IT Trainer

Research Triangle Park, NC
Contract
Our client seeks a contract resource to assist with training and implementation. The primary purpose of the Training Developer is to analyze the system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support the implementation. Responsibilities: This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials.  Develop and maintain Adobe FrameMaker templates and scripts. Revise training materials for instructional training of adult learners. Skills: Experience in curriculum design and developing training materials for adult learners. Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective.    Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint). Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML. Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience. Required 3 Years Experience with adult learning practices, principles and procedures in the classroom and online presentations. Highly desired     Ability to assist with basic application software and hardware support. Highly desired     Must have a strong understanding of internet concepts and web technology. Highly desired     Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives.    Highly desired     Knowledge of child welfare policy and practice such as Intake, Assessment, In-Home Services, Foster Care, CPS, or Adoptions. Highly desired     Extensive statewide travel up to 80% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

Physician Scheduling Coordinator

San Diego, CA
Contract
Our client is seeking an individual who schedules Physician Advisor (PA) and Medical Director clinical reviews for care management centers. The role is within the appeals department but focuses on Scheduling Peer Reviews for our in-house doctors. Comfortable using outlook, scheduling appointments, making and receiving calls, have great attention to detail. Essential Functions: Performs follow-up to ensure reviews occur as scheduled and verbal and written reports are generated by Physician Advisors.  Analyzes pending completion rate based on PA review due dates.  Provides updates to relevant departments to ensure turnaround time compliance with accreditation and regulatory organizations.  Documents all steps in the process plus Physician Advisor decision/outcomes into respective systems.  Schedules Physician Advisor and Medical Director clinical peer to peer reviews. Receives requests from various departments to schedule physician advisor reviews. Consults with managers on problem cases and interfaces with case managers, clinical supervisors, account managers and other staff in resolving PA review and scheduling issues. Provides overall analysis of PA review cases completion rates Responds to member, provider, and client telephone inquiries regarding status and PA review process. Organizes volume of work and work-flow so that performance standards and proper procedures for PA reviews timelines according to client requirements and state and federal regulations are addressed. Documents activities in the database. Tracks number of reviews performed on a daily basis by account, type of review, physician advisor, outcomes and care manager. Documents the physician scheduling process in respective systems, as well as the outcome of the review. Contacts physician advisors to determine availability and timing to perform reviews as well as coordinates with facilities and providers to determine availability and timing for the doctor to doctor discussions. Forwards all appropriate clinical information, criteria, and forms to physician advisor to conduct reviews and saves the information in the applicable case. Retrieves voicemail messages from physician advisors, forwarding information on to care managers and follows up with physician advisors for written reports to ensure receipt no later than 24 hours after a review conducted. Contributes to department processes by attending department meetings, assisting in developing department goals and scorecards and meeting individual performance standards. Requirements: Computer skills key; comfortable toggling between different computer applications and software. Experience working with timelines is strongly preferred; even more so in a healthcare setting. Resources will be fielding calls from customers and providers; phone skills important. Comfortable using outlook, scheduling appointments, making and receiving calls, have great attention to detail. Experience in a healthcare environment.  Start Time: 08:30 AM End Time: 05:00 PM

Network Architect

Innsbrook, VA
Contract
Our client is seeking an IT Specialty Resource network engineer that is able to handle complex work for the complete project cycle including Network Architecture engineering and design, creating BOMs, using wide knowledge of the field and subject matter (advanced knowledge and skillset that provides subject matter authority and superior command in Data Network Engineering and Design). Familiarity with Visio Professional and producing network design drawings a must. This Specialty position requires expertise with network infrastructure components including routers, switches, wireless systems and network security systems. May provide input in setting objectives and policy, identifying critical issues and introducing new concepts. Performs work and makes decisions independently, provides assistance, advice, and solutions to peers, customers, and co-workers. Identifies and implements better work alternatives and business processes. Responsibilities: The IT-Specialty resource will work independently. This role performs complex design, planning and evaluation of voice and/or data network architecture and systems. This resource directly supports project cycle from start to finish including the requirements definition, design, bill of materials creation, cost estimates, project management, project implementation and documentation. Provides resolution and troubleshooting for network problems. May interface with vendors to identify and purchase hardware and software. Responsibilities will include working with an individual business unit on multi-project assignments and will guide and advise less experienced Network Analysts. Experience as follows: LAN/WAN switching and routing. Experience in the design, deployment and support of Cisco LAN, WAN, and datacenter technologies. A high level of experience is the following components and technologies is required: Cisco Routers including ISR, ASR and 800 series. Cisco IOS and IOS-XE Cisco switching hardware including Catalyst and Nexus switches. Cisco VSS Layer 2 switching technologies and best practices. Layer 3 switching technologies and best practices. Cisco IWAN components including DMVPN, PFR and WAAS Routing protocols: EIGRP, OSPF, BGP, ISIS QoS in switches and routers, CBWFQ, LLQ, Classification, Hierarchical QoS, Switch hardware queue structures, scavenger class.

Senior Business Subject Matter Expert 2

Harrisburg, PA
Contract
Our client is seeking an individual who will provide administrative, management and professional work for directing the implementation and management of high-priority, high-profile enterprise-wide information technology projects and for business relationship management. This position is responsible for managing sponsored projects of strategic importance. Such projects require coordination with multiple organizations involving stakeholders, Delivery Centers, agencies, and the business partner/vendor community. The position reports to the Director, Administrative and Program Services, but will interface regularly with the other commonwealth positions such as, but not limited to, Delivery Center and agency CIOs, CTOs, IT managers, project and portfolio managers, IT Governance and affiliated sub-committees as required. Responsibilities: The Senior Business Subject Matter Expert will be responsible for managing multiple complex ETSO projects simultaneously and for reporting the status of assigned projects to the Director of Administrative and Program Services, the Chief Technology Officer and ETSO Executive Team escalating issues/risks as appropriate. The Senior Business Subject Matter Expert has full accountability for the projects he/she manages. The Senior Business Subject Matter Expert will support the Senior Project Manager with Portfolio Management of the Enterprise Technology Services Office (ETSO) project portfolio and will work with the CTO and ETSO Executive Team to help identify demand, prioritize demand and track the health of the ETSO portfolio. The Senior Business Subject Matter Expert will work with the other ETSO managers, staff, and designated project managers or technical leads to promote the use of project management best practices and ensure all projects in the portfolio are managed following those practices. Skills: 4-year college degree or equivalent technical study with advanced study. Required            Project Management Certifications. Required            Experience in leading IT projects or an equivalent combination of experience and training that includes six years of experience in leading IT projects. Required 6 Years ITIL Foundations certification. Highly desired               

Epidemiologist/Data Analyst

Glen Allen, VA
Contract
Our client is seeking an experienced and creative Data analyst with a skillset additionally as an epidemiologist who wants to work collaboratively with others in a fast-paced environment. Qualifications: Knowledge of healthcare terminology, medical conditions/disease processes, SQL, PL/SQL/SAS programming, data visualization software (i.e. Tableau, Dataviz, etc.), R, and Python is strongly preferred. Strong designing, development and troubleshooting skills required.  Strong multitasking capabilities and the ability to work on multiple projects/issues simultaneously. Skills: Statistical analysis program experience (SAS, SPSS, R). Required 3 Years Graphical analysis experience (Tableau, ARCgis, Azure). Required 3 Years Biostatistics, epidemiology. Required 3 Years Masters level degree in Biostatistics or Public Health. Required          Experience in client-side queries via SQL-SAS, Python, nQuery, nTerim. Required 3 Years Strong ability to write efficient SQL queries and tune SQL queries. Required 5 Years Working experience in Oracle apex web services and mobile application development a plus. Desired            Functional understanding of emergency medical services, hospital-based trauma care systems, ICD coding. Desired            Documented experience in managing data utilized in clinical trials, statistical analysis of biomedical data, linear regression, biostatistics compute. Required 3 Years

Senior PL/SQL Developer

Richmond, VA
Contract
Our client is seeking an experienced and creative Oracle PL/SQL Developer who wants to work collaboratively with others in a fast-paced environment. Qualifications: In-depth knowledge of Oracle Database (10g, 11g and 12c), SQL, PL/SQL programming. Knowledge of software package installation. Change management and testing are preferable. Strong designing, development and trouble shooting skills required. Knowledge of object-oriented design concepts, J2EE, JDeveloper, Eclipse, XML, HTML, web scripting tools and PVCS. Good oral and written communication skills are required. Strong multitasking capabilities and the ability to work on multiple projects/issues simultaneously. The ability to assess the impact of software upgrades and other environmental changes. Local candidates strongly preferred. Skills:       Web application development using Oracle database. Required 9 Years Solid work experience is required in Oracle Database (10g, 11g and 12c), SQL, PL/SQL programming. Required 9 Years HTML, CSS, JavaScript and jQuery. Required 5 Years Application development experience using Oracle APEX. Highly desired 5 Years UI framework using Java Swing and AWT, java packaging tools (jars). Nice to have 4 Years Mobile application development using Java, Struts, Struts2, Spring, Web Services and ORM tool Hibernate and JPA. Nice to have 3 Years Excellent Skills in developing data models and system designs. Required 9 Years Strong ability to write efficient SQL queries and tune complex SQL queries. Required 9 Years Working experience in Oracle apex web services and mobile application development. Highly desired 2 Years Experience with apex 5.0. Highly desired 2 Years

Claims Research Analyst

Scottsdale, AZ
Contract
Our client is seeking an individual who serves as point of contact and subject matter expert for research and remediation of system and claim issues working with other departments as required to complete financial impact analysis, as well as the review and release of claim financial holds. This position is responsible for monitoring regulatory changes related to claims payment or administration and researches and analyzes projects and correspondences. Identify systems, configuration and processing problems, errors and trends. Responsible for communicating any changes needed to appropriate stakeholders and assisting with implementation of these changes. Role is responsible for claims research and for oversight audits to ensure processed claims are in compliance with departmental policies, procedures and claims financial liabilities. Essential Functions: Review adjudicated claims to determine appropriate levels of completeness, accuracy and timeliness are met. Function as technical specialist for claims enhancements operations. Analyze complex operational claim payment problems and provide technical solutions. Identify and recommend areas where changes to existing processes and procedures can result in process and/or cost savings. Provide support to various claims staff. Respond to and resolve claim inquiries. Provide documentation, as appropriate, to support claim resolution. Maintain a current working knowledge of processing rules, contractual guidelines, plan policies and operational procedures to effectively provide technical expertise. Identify process gaps and trends; then provide explanations and feedback to staff and management. Identify key issues with projects and offer solutions. Provide technical and peer in-service training. Conduct cross training and act as mentor to staff as required. Serve as a subject matter expert as needed. Audit claims from various sources. Report on accuracy in the areas of adjudication errors. Re-process claims as needed. Perform validation of claims from an overall perspective, including the validity of the data entry process, the analyst's adjudication process, the investigative process, and the validity of the enrollment process. Identify claims that appear suspicious to management for further investigation. Monitor work processes and confirm that they are in agreement with policies and procedures. Answer claims adjudication and/or system questions. Serve as a resource regarding claims processing procedures. Other duties as assigned. Requirements: Researching "accumulators" (terminology will be explained), running reports, and researching errors. Need someone analytical and comfortable with spreadsheets (Excel). Client-facing position; need customer service and phone skills. Start Time: 08:00 AM End Time: 05:00 PM  

Customer Care Associate I

Phoenix, AZ
Contract
Our client is seeking an individual who provides assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Resources will be required to work one full day on the weekend will have one day off during the week in exchange. 6+ months of Call Center/CSR experience required. Must be able to talk and type simultaneously and at least 40WPM All inbound calls taking calls for payments, enrollments, question. Education: HS Diploma/GED required Start Time: 06:00 AM End Time: 06:00 PM  

Front End Angular UI Developer

Harrisburg, PA
Contract
Our client requires the services of Front End Angular UI Developer staff augmentation consultant. Responsibilities: Writing clean, elegant code that is functional, maintainable, and scalable. Designing, improving, and updating customer-facing websites and applications to create a rich, innovative, and interactive user experience. Develop standards, best-practices, templates, styles and libraries to provide a consistent user experience. Staying up to date with the latest web technologies and UI design principles. Skills & Experience Required: Bachelor's degree in IT related field (e.g. Software Engineering, Computer Science). Strong understanding of the DOM, HTML, CSS (2 & 3), JavaScript & jQuery. Significant experience with AngularJS (1.x), Angular(2+) with TypeScript (2.x).  Projects experience with migration from AngularJS to Angular. 3+ years of experience with additional web libraries and frameworks. Preferred: jQuery, Bootstrap, Underscore. Experience with pre-processors and front-end tooling workflows - Node.js (NPM), Bower, SASS. Grunt and/or Gulp, WebPack usage is must. Building AngularJs and Angular - Components and Directives - IS A MUST Understanding of Angular update. Must be able to show / demonstrate the work. Experience testing JavaScript /jQuery code and Responsive Web Design (RWD) architecture. Experience with data integration; understanding/experience with RESTful API design. Working in an Agile environment; knowledge of SCRUM framework a plus. Nice to Have, but not required: Bootstrap 4 alpha knowledge. SCSS Management experience. Ionic framework experience. Soft Skills: Problem solving and critical thinking. Must be able to work independently. Can communicate effectively with multiple team members at a given time. Strong team-building, vendor and customer relations skills. Experience maintaining and extending documentation. Required: Software Development Experience. Required 6 Years Responsive Web Design (Bootstrap, HTML5 & CSS3 development). Required 3 Years AngularJs and Angular Development / Node/ Package Managers - npm/ bower / libs like underscore / moment. Required 3 Years Experience developing angular UI components/directives. Required 2 Years Type Script 1.x / 2.x is must. Required 2 Years Grunt/Gulp/WebPack (Build Process). Required 3 Years JavaScript framework like Angular 2.x / Angular-cli / ngupgrade. Highly desired 2 Years Have design portfolio (preferred online portfolio) (NOTE: Please provide link on the resume if available). Highly desired Experience in Agile/SCRUM environment. Highly desired 1 Years Experience with AngularJS to Angular migration. Highly desired

Office 365 Architect

Richmond, VA
Contract
Our client is seeking an individual responsible for assisting with SharePoint 2013 to SharePoint Online setup and migration, including configuration, deployment, connectivity, and security activities. The position will also provide knowledge transfer to the appropriate resources to ensure ongoing support and administration in the new environment, serve as an escalation point for troubleshooting development and migration issues, serve as an additional set of hands for migration work, and address challenges related to custom branding and workflow. Responsibilities Include: Serve as a SharePoint Online and Office 365 subject matter expert. Provide guidance and recommendations on migration from on-premise SharePoint 2013 to SharePoint Online (including custom branding). Run and review SharePoint assessment tool. Provide remediation plan for preparation of multi-tenant environment based on readiness assessment report and business requirements. Provide design document for secure SharePoint Online multi-tenant environment. Provide technical configuration of on-premise and cloud AIP. Provide implementation and migration plan of for secure SharePoint Online multi-tenant environment. Provide knowledge transfer to security and technical team. Office 365 best practices. Security configuration and management. Microsoft Enterprise Mobility + Security (EMS - E5) capabilities and configuration. SharePoint, OneDrive, & O365 administration. Provide troubleshooting assistance with workflows. Provide best practices for SharePoint Online governance framework. Work with Microsoft Fast Track Team as needed. Participate in weekly project status and team meetings throughout engagement. Environment: SharePoint 2013 (On-Premise) AvePoint RSA multi-factor authentication IBM MaaS 360 mobile device management suite SharePoint Farm Size: 200-300 GB Database - 21 Content Databases Number of Sites - 250~ Site Collections - 27 Custom Workflows 2010/2013 - 2, 25 - 30 instances Required: Development - Web parts, custom workflow creation, O365 development, display templates, JSLink, publishing sites, PowerShell Scripting, Bootstrap. Required 3 Years Development - Less, Gulp, Javascript, JSON, JQuery. Required 3 Years Exp w/ SharePoints app svcs framework: implementation, config & usage of Search, managed properties, managed metadata, user profile services. Required 3 Years Experience implementing Enterprise Mobility + Security features specifically on-prem and cloud AIP and conditional access rules. Required 3 Years Experience with overall Office 365 configuration & administration (Government Cloud - preferred). Required 3 Years Experience in SharePoint Development including analysis, design, and hands-on development. Required 3 Years Familiarity with .NET, C#, ASP.NET, CSS, HTML, and responsive design. Highly desired 3 Years Familiarity with SharePoint Designer, Visual Studio, & TFS. Highly desired 3 Years Familiarity with REST and SharePoint Object Model (CSOM & JSOM). Highly desired 3 Years

Eligibility Processor I

Scottsdale, AZ
Contract
Astyra is seeking an individual responsible for creation and maintenance of member and provider eligibility records. Responsibilities: Research and reconcile authorization data to ensure accuracy. Perform manual entry of authorizations into various client systems. Comfortable with high degree of contact with case managers, client contacts, and providers. Skills/Requirements: Min 6 month - 1 year exp preferred Must be computer savvy. Proficient with MS Office software. Ability to type 60 WPM. Strong ten key user. Results and solution oriented; not afraid to ask questions. Minimum of 1 year customer service, claims, or general office. Good communication skills via phone. Will be verifying information and updating the system. Enrollment experience a plus but not required. Education: High School (Required) GED (Required). Start Time: 07:30 AM End Time: 04:00 PM      

Customer Care Associate I

Orlando, FL
Contract
Our client is seeking a Florida Registered Technician with Call Center experience. This position is a frontline service position. Assisting members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member claim status and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact this may include resolutions to tracking orders and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate profile to assure orders are delivered correctly. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers and patients on how to submit prescriptions to patient profiles. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Must be registered with FL State Board of Pharmacy. Both call center and pharmacy tech experience required, with preference for primarily call center. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Start Time: 08:00 AM End Time: 08:00 PM  

Provider Services Associate

Maryland Heights, Missouri
Contract
Our client is seeking an individual who works in an operations team that strives to provide first call resolution to a specified set of customers. This position answers inbound calls to provide SBU Customer Care Associates I and II (CCAs) with coaching and support to ensure high quality and accurate information is provided to callers efficiently. In addition, this position is responsible for special workflows or manual processes in support of their Customers. This position researches complaints, and works with edit reports to assure acceptance by Health Plans claims system. This position is responsible for both inbound and outbound back-up and coverage support to assure customer and regulatory requirements are met. Essential Functions: Works in a phone queue and provides assistance and coaching to CCAs when they require help in servicing a call. Makes each encounter with a CCA a learning experience by helping guide the CCA to the answer or information they need to service their call to completion. Contributes to a self-leadership environment through individual support and development of the CCAs. Handles escalated member and provider calls directly when necessary. Handles special requests from Customers requiring manual work-arounds or specials projects. Manages authorization exception reports, and interfaces with network and claims on authorization issues. Handles emails and faxes for designated Customers. Investigates written/verbal complaints involving authorizations, and resolves complex issues with Customers and Providers. Works with client specialists to assure that information in work flows is accurate and current, and that process flows meet customer needs. Educates Providers on system or process changes to support efficiency initiatives. Supports Appeals triage and claims appeals. Observes and tracks authorization problem trends and works with internal department for resolution. Assists with User Acceptance Testing (UAT) for designated Customer changes. Assists with silent monitoring or quality audits upon request. Participates in quality improvement initiatives and new product implementations. Backs up inbound/outbound queues when needed. May provide coverage for others as needed. Assume responsibility for self-development and career progression.-Proactively seeks and participates in ongoing training. Other duties as assigned. Requirements: Candidate will be completing forms for obtaining gov't security clearance as well as placing outbound calls. Candidates need sufficient computer literacy (Excel),and ability/willingness to complete forms and documents. Proficiency in Microsoft Office, particularly Excel. Candidate needs to possess excellent written and verbal communication. Candidate will need to work with counselors in completing detailed clearance application. Start Time: 08:30 AM End Time: 05:00 PM          

Data Analyst II

Glen Allen, VA
Contract
Our client is seeking a Data Analyst. Responsibilities: Responsible for the design, development and administration of transactional and analytical data constructs/structures. Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. May provide technical support on data warehouse teams. Data set sizes are usually huge (in excess of hundreds of millions of records). Skills: SQL and Python experience required. Familiarity with AWS and cloud technologies required. Some Unix experience would be very helpful. Demonstrated ability to move from one sequential assignment to the next (work environment and priorities can change quickly depending on business needs). Demonstrated ability to move data between production systems and across multiple platforms. 3-5 years experience with Financial Services clients. Experience with major querying tools preferred. OLAP/SQL Tools 3-5 yrs experience with MVS, Teradata, SAS, Brio or comparable. Ability to deliver highly technical information to a broader audience beyond the team lead while influencing within the team. The possibility of conversion for the right candidates. Must be eligible to work in the US without sponsorship.      

Customer Care Associate

Orlando, FL
Contract
This is a high volume call center and you will be taking inbound calls and setting up deliveries. Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures.Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions:  Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Education: HS Diploma/GED - Required Certifications: Pharmacy Technician License (in state of FL) - Strongly Preferred Requirements: Minimum 6 months - 1 year call center experience (pharmacy/specialty pharmacy). Required Start Time: 09:00 AM End Time: 08:00 PM  

Database Analyst

Richmond, VA
Contract
Our client is seeking a Database administrator who manages SQL server databases on windows platform. Responsibilities: Primary duties include installation, configuration and administration of SQL Server databases. Manage and support various backup/recovery procedures for SQL Server databases/instances. Process documentation, task automation and maintain audit and regulatory requirements Participate in a 24x7 on-call rotation and provide after hours infrastructure support as needed. Works in collaboration with multiple business units to provide complex problems resolutions. Supports multiple SQL Server databases on Windows 2008/2012 operating systems Responsible for software installation, database creation, support and administration of SQL Server databases. Works in collaboration with multiple business units and provides resolution for complex problems across project teams. Monitor and optimize performance issues at the application and database level. The successful candidate will have 1 - 3 years of experience in the following areas: Ability to communicate technical issues in a non-technical manner to clients and management. Experience in database software management and adhere to all standard security and installation procedures. Excellent communication skills (verbal and written). Must possess strong analytical and problem solving skills. Ability to work independently and as part of a team. Additional Skills: Strong Understanding and knowledge of database architecture Continue to develop database administration knowledge, skills and abilities to reach a higher-level of proficiency and work complexity.

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