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React Mobility Developer

Durham, NC
Contract
Our client seeks a contractor to assist with the design and implementation of mobility solutions using React mobility products. These resources will design and build the front ends, including mobile and web applications, working in conjunction with the back end team to create intuitive and effective designs using wireframe and mock-up tools. Duties Include: Developing clean, semantic markup with current best practices using React and JavaScript libraries and writing documentation, reference implementations, wireframes/mock-ups and other educational content as needed. Duties also include performing unit, integration and system testing and assisting other teams with code review, design and implementation to ensure projects are completed and documented according to specifications and timelines. Skills: Experience as a designer and developer in a large-scale web application or other enterprise software products/projects.  Required  5 Years Design/coding experience using Java/J2EE with Eclipse/RSA and JavaScript.  Required 5 Years Experience with relational database (e.g. Oracle), XML, JSON, SQL, Ant, and source code management tooling such as Subversion or GIT.    Required    5 Years Experience with Mobile Test Automation    Required    5 Years Experience with SOAP-based and RESTFul web services    Required    5 Years Experience in integrating enterprise software with legacy or non-Java applications.  Highly desired 3 Years Ability to communicate concepts and details to both the clients and other development team members. Required     Knowledge of common design patterns, frameworks, and libraries for mobile development.  Required 5 Years  

Clinical Educator

Pittsburgh, PA
Contract
Clinical Educator Astyra is seeking a registered or licensed practical nurse to provide support to care teams through education, data collection, identification of healthcare concerns, information dissemination, and technical assistance. Accountabilities: Development, implementation, and revision of trainings to improve customers’ understanding and ability to promote health and welfare of individuals with I/DD Collaborate with and assist support teams to improve outcomes related to system issues, people living with challenges, and development of policies Provide strategies, best practices, and tools to promote the increase in skills and abilities of community service systems and healthcare providers, through education, dissemination of information, and consultation Maintain data required to assess productivity and provide meaningful reports to stakeholders Qualifications: Unrestricted active RN or LPN license Experience working with individuals who have disabilities and/or within programs supporting them, strongly desired Knowledge of best practices and positive principles of support for people with I/DD, strongly desired Knowledge, Skills, Abilities Highly developed critical thinking skills; ability to interpret data and apply nursing knowledge outside of a clinical setting Experience teaching adult learners Proficiency in Microsoft Office Suite Strong communication (written and verbal), interpersonal, organizational, and time management skills with an emphasis on customer service Ability to work independently and as part of a team

Human Resources Specialist

Richmond, VA
Contract
***This is RECRUITER Position*** Our client is seeking an individual who provides recruiting support in addition to partnering closely with field HR and business leadership to execute a recruiting strategy that is consistent with the business goals. The successful candidate must be able to build and cultivate strong, long-term relationships with Human Resources, the management team, and prospective candidates. The duties of the position are as follows: Evaluates applicants by discussing job requirements and applicant qualifications with managers. Counsel hiring managers on issues such as recruiting trends, industry best practices, and diversity. Screens and phone interviews applicants based upon job description and job qualifications. Work with Staffing Administrator to schedule testing and face-to-face interviews with candidates. Work with HR and hiring managers to develop appropriate job offers for candidates. Follow up with unsuccessful candidates. Updates applicant tracking system as necessary. Qualifications: Minimum of 2 years full life cycle recruiting experience. Proficient and have proven track record of sourcing, screening, and presenting qualified, diverse candidates. Demonstrated experience building relationships. Must demonstrate excellent verbal and written communication skills and work well in a team environment. Previous experience utilizing an applicant tracking system is preferred. 

Business Analyst (AWS)

Richmond, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Our client is in need of someone that can help manage the utilization of their existing RIs (EC2, RDS, Redshift, Elasticsearch, DynamoDB) through frequent exchanges, automate the process to make daily adjustments and communicate effectively the savings captured. Qualifications: AWS Cost Explorer, Reserved Instance and Cost & Usage Report experience. Ideal candidate will have strong analytical skills. Experience in process automation. The ability to track and communicate activities of recommendations to team leader.  

Emerging Product Specialist

Harrisburg, PA
Contract
Our client is seeking an individual to assist local on-site IT support staff with rolling out new PCs. Other duties will include reimaging PC as needed with SCCM, troubleshooting and assisting users with the setup of new PC. Essential Responsibilities: Setup new workstations for users. Keep all support tickets up to date and well documented. As required, provided documentation on issue resolution for on-site IT. Monitor and report on PC issues escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Skills: Experience supporting PC's in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PC's by replacing hard drives, motherboards, RAM.  Required 3 Years Experience with security, disk encryption, and anti-virus products on PCs and Mac's. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. Required 3 Years Experience with managing profiles and certificates on PCs. Required 3 Years Experience supporting PCs via remote tools (SCCM remote control, RDP). Required 2 Years Application support for Microsoft Office 0365 on PCs. Required 2 Years Experience using SCCM OSD task sequence imaging with a thorough understanding of their implementation, creation, and optimization. Highly desired   1 Year  

Business Systems Analyst - Sr

Richmond, VA
Contract
Responsibilities: Defines solutions (requirements, designs, services, recommendations) to business/systems problems and owns the integrity of the solution through customer acceptance and final disposition of solution.  Responsible for the development, maintenance, management, and delivery of technical information or documentation to the appropriate audiences in the appropriate standard formats via print and online mediums.  Includes interface with management, users, and information technology professionals to create high-level conceptual solutions to business problems.  Usually possesses significant knowledge in one or more business functional areas.  BSA’s involved in agile projects will be expected to have responsibilities throughout the project lifecycle. Qualifications: Requirements definition and traceability 5+ years Financial Services experience 3+ years Experience BSA experience (Data and Systems analysis) Served as “lead” BSA on multiple project lifecycles; Significant experience in industry (3+ years) QA and testing phase experience 5+ years of project experience in the quality assurance and testing phases or projects Deep knowledge of diverse technologies and new and current architectures Skills in object, data, and / or process modeling, business process design (5yrs.+) Lean/Agile development experience (3+ yrs) QA experience preferred Excellent – strategic application of experience; Demonstrated experience leading requirements, data and systems analysis 3+ years experience with implementations Outstanding negotiation, facilitation, and consensus building skills Ability to effectively communicate across multiple levels (Executive Sponsors to team members); Ability to communicate technical issues to non-technical individuals Expert data mapping Very good data warehousing            Data Warehousing Microsoft Excel required           

Big Data/Machine Learning Engineer - Lead

Richmond, VA
Contract
Collaborating as part of a cross-functional Agile team to create and enhance software that enables state of the art, next-generation Big Data & Fast Data applications. Responsibilities: Building efficient storage for structured and unstructured data. Transform and aggregate the data using data processor technologies. Developing and deploying distributed computing Big Data applications using Open Source frameworks like Apache Spark, Apex, Flink, Nifi and Kafka on AWS Cloud. Utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases and Cloud-based data warehousing services such as Redshift. Utilizing Hadoop modules such as YARN & MapReduce, and related Apache projects such as Hive, HBase, Pig, and Cassandra. Leveraging DevOps techniques and practices like Continuous Integration, Continuous Deployment, Test Automation, Build Automation and Test Driven Development to enable the rapid delivery of working code utilizing tools like Jenkins, Maven, Nexus, Chef, Terraform, Ruby, Git, and Docker. Performing unit tests and conducting reviews with other team members to make sure your code is rigorously designed, elegantly coded, and effectively tuned for performance. Basic Qualifications: At least 3 years of professional work experience in the big data platform. At least 1 year of experience in SQL, including working with relational and query authoring. At least 1 year of experience message queuing, stream processing, and big data stores. At least 1 year of experience working with unstructured datasets. Preferred Qualifications: 2+ years of experience with the Hadoop Stack 2+ years of experience with Cloud computing (AWS) 1+ years of experience with any big data visualization tools 2+ years of Python or Java development experience 1+ years of scripting experience 1+ years' experience with Relational Database Systems and SQL (PostgreSQL or Redshift) 1+ years of UNIX/Linux experience

Sr. IT Infrastructure Architect

Harrisburg, PA
Contract
The Sr. IT Infrastructure Architects role is to develop and maintain the high-level design plan for the overall logical and technical IT Infrastructure architecture concerning technologies. The individual will provide technical leadership and consulting across the organization, from the strategic decision making down to the project level. The candidate will help develop and solidify strategies for overall computing needs. The IT Infrastructure Architect will gain organizational commitment for all high-level infrastructure plans, and initiate and participate in projects to evaluate technologies and methods for implementing these plans. Responsibilities: Serve as a lead infrastructure architect whose responsibilities include design, develop, and oversee implementation of end-to-end integrated systems. Oversee the IT Infrastructure evaluation, selection, design in order to support major applications development and production support tools and platforms. Develop architectural guidance for applications developers, define target platforms, interface designs, development patterns and styles, and development languages and tools to be used. Maintain in-depth knowledge of their strategic business plans. Provide Infrastructure Architecture consulting expertise, direction, and assistance to System Analysts, System Engineers, and other IT Architects. Document and develop in-depth knowledge of their existing IT architecture/infrastructure. Develop, document, and communicate technology standards Work closely with the Bureau of Business Solutions and Services and business owners to understand and develop business / functional requirements and corresponding technical solutions. Work independently and with other IT service providers in independent research, infrastructure design, and development. Monitor industry trends and directions; develop and present substantive technical recommendations to Agency senior management. Conduct research on emerging IT Technologies that will increase cost-effective and infrastructure flexibility. Review existing IT Technologies in order to understand how they are exploited along with providing recommendations of how to reduce cost along with suggestions to improve the IT infrastructure flexibility. Skills: Professional experience in a large-scale distributed environment, System Z, Cloud & Hybrid architectures, experience in multiple technologies and roles. Required 10 Years IT Architect focusing on software technologies and the IT infrastructure required to support and home built applications. Required 3 Years Fluent in high availability and recovery design, techniques, architectures, and technologies across IT technologies. Required     Excellent interpersonal, verbal, and written communications skills necessary for various audiences including executive management. Required     TOGAF certified. Desired     ITIL Foundations certified. Desired     AWS / Azure certified Cloud architect. Desired    

Front End JavaScript Developer

Richmond, VA
Contract
Our client is seeking a Front End Developer. Responsibilities:  Designs and codes programs; creates test transactions and runs tests to find errors and revise programs.  Writes documentation that describes installation and operating procedures. Writes new programs of moderate complexity and scope, working with basic applications, systems design, and specifications and utilizing standard procedures and techniques. Interfaces with system designers to design, code, test and implement application programs. Assists in developing application specifications. Participates in post-implementation reviews of both application development content and process to maximize and share learning.  Front End Required: 5+ years of experience with various flavors of JavaScript/JavaScript Framework. with at least 2+ years in recent frameworks like React/Vue/Angular. 2+ years of experience with relational database. 2+ years of experience with Spring Framework, Spring Boot or Spring Cloud. 1 year of experience with Continuous Integration and Continuous Delivery. 1 year of experience with AWS Cloud. 1-year experience with Jenkins. 5+ year experience with Agile.  

Sr. Application Developer - Java

Richmond, VA
Contract
Our client is seeking a Java - Back End Developer. Responsibilities:  Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Performs a variety of tasks. Typically reports to a supervisor or manager. Required: 5+ years of experience with Java 5 + years of experience with relational database 2+ year of experience with Spring Framework, Spring Boot or Spring Cloud 1 year of experience with Continuous Integration and Continuous Delivery 1 year of experience with AWS Cloud 1 year experience with Jenkins 5+ year experience with Agile 

Business Analyst 2

Harrisburg, PA
Contract
The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - across matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Skills: Experience using formal requirements gathering methodologies. Required 4 Years 4-year college degree or equivalent. Highly desired     Experience developing business, functional, and non-functional requirements. Required 4 Years Experience developing Requirements Traceability Matrix. Required 4 Years

Test Scripts Writer

Durham, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation as a Test Scripts Writer. Duties Include: Analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, work with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher. Required  5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years Strong analytical and problem-solving skills. Required     Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required     Ability to work in a rapidly changing environment. Required     Stable work history. Required     Experience with testing Curam products. Highly desired 1 Year Experience testing for a health and human services project. Highly desired 1 Year Experience with executing SQL to validate or test. Desired 6 Months Experience navigating on a UNIX platform. Desired 6 Months Experience developing and executing Selenium automation test scripts. Desired 6 Months

Test Scripts Writer

Durham, NC
Contract
Our client seeks contractor resource to assist with the development and implementation as a Test Scripts Writer. Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. Responsibilities: This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, work with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher.  Required  5 Years Experience testing web, GUI, client/server, and database applications. Required  5 Years Experience with requirements analysis and automated test cases/script development.  Required  5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases.  Required 5 Years Strong analytical and problem-solving skills.    Required     Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others.  Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required     Ability to work in a rapidly changing environment. Required     Stable work history.  Required     Experience with testing Curam products. Highly desired 1 Year Experience testing for a health and human services project.    Highly desired 1 Year Experience with executing SQL to validate or test.  Desired  6 Months Experience navigating on a UNIX platform.  Desired  6 Months Experience developing and executing Selenium automation test scripts.  Desired 6 Months

O&M Curam Database Admin

Durham, NC
Contract
Our client requires an Applications DBA on the Oracle Database Platform to support the development and implementation. Primary responsibilities include: Managing the Curam application schema, design, and extensions within the database, in development, test and production environments. Providing database technical support, tuning, and application administration and consulting. Providing support for Oracle, Oracle Dataguard, and Oracle Enterprise suite in an AIX environment. Serving in a primary role in the creation of database migration plans. Involvement in the development of procedures for effective database use and ensuring standards are met. Other duties will include: Working with developers to identify and refine data requirements, database design, database migration planning, and configuration. Performing backup and recovery, monitoring database performance, and reorganizing database structures as needed. Creation and modification of test and production data, base schemas. Skills: Demonstrable skills with Curam Software and database schema. Required  7 Years Demonstrable skills with Oracle or DB2 database software. Required 7 Years Experience configuring, monitoring, tuning, and performing backup and restore for Oracle database servers. Required 7 Years Experience authoring code in SQL, PL/SQL, and Unix/Linux. Required 7 Years Proficiency in one or more shell scripting languages. Required 7 Years Experience in a Curam software development environment in a Curam DBA role. Required 7 Years Ability to work cooperatively in a team environment to establish and maintain effective working relationships. Required     Experience planning and coordinating the work of others. Required 7 Years Experience with advanced security and SQL replication. Required 7 Years Oracle 11g and SharePoint knowledge. Highly desired 3 Years

Senior Programmer Analyst

Richmond, VA
Contract
Our client is seeking an individual who works fairly independently, this role formulates and defines system scope and objectives. Devises or modifies procedures to solve complex projects, and often multiple phases of a project. Responsibilities: Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Incumbents are competent to work at the highest technical level of all phases of applications systems analysis and programming activities. Works company-wide in multi-platform environments on multiple project assignments. Guides and advises less experienced Programmer Analysts. Monitored on project's progress and results. Errors may cause delay, expense, and disruption. Perform other duties as requested or assigned. (Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields.) Able to handle the most complex work and all aspects of the job using wide knowledge of the field and mastery (advanced knowledge, skill and/or abilities that provides subject matter authority and superior command in a particular job) of the subject matter may provide input in setting objectives and policy, identifying critical issues and introducing new concepts makes decisions independently provides assistance, advice, and solutions to peers, customers, and co-workers identifies and implements better work alternatives and business processes. Other experiences and qualities desired include: In-depth experience in programming or systems analysis desired. Demonstrated competency in verbal and written communications and interpersonal understanding. Demonstrated ability to seek out and understand customers' issues business needs. Demonstrated ability to handle deadlines and pressures. Conceptual thinking and reasoning abilities. Demonstrated competency in logical and analytical thinking. Demonstrated decision-making ability. Demonstrated competency in identifying and solving problems. Demonstrated ability in the utilization of multiple tools to solve problems. Experience in the adaptation to and the application of rapidly changing technology to business needs. Demonstrated ability to perform as technical expert in the field. Ability to work independently. Achievement orientation Self-starter Self-control Concern for quality Flexibility Education: Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics Skills Required 5 Years: HTML CSS .NET  WCF Web Services, Windows Services, Console Apps, Entity Framework PL/SQL  SQL Server 2014, DB2, Oracle DB's C#      JavaScript     Oracle Web Oracle integration experience and Oracle background needed. Visual C++  C+ Oracle Developer     ASP.Net  Web Apps, Web Forms and MVC 5 preferred, VB  

Customer Service Associate

Innsbrook, VA
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the  Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards the required information to the appropriate staff. Requirements: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Customer Service Education: High School (Required) Associates Bachelors GED (Required) Start Time: 08:00 AM End Time: 08:00 PM  

Applications Development Consultant - Remedy Platform - JAVA

Glen Allen, VA
Contract
Our client is seeking an Applications Developer who performs application development for the BMC Remedy platform, including but not limited to producing solutions for the Remedy Action Request System (ARS) and supporting web applications. The developer will also need a good Java background as well, showing skills in working in a Service Oriented Architecture (SOA) environment. Duties will involve the following: 5 or more years with hands-on experience developing applications using AR Remedy Systems. Extensive knowledge on Remedy Workflow development such as Forms, Active Links, Filters, Escalations and Filter Guides. 5 or more years of experience in developing different types of Remedy forms, workflows, integrating and interacting with several other components using Remedy, Web Services. 5 or more of hands-on experience in customizing the workflows in Remedy AR System. Extensive experience in developing Java APIs in Remedy Application architecture and design, which involves being able to take a requirements request and producing a properly documented design. Performs as a technical resource to clients and development staff in items related to the code developed by the consultants as subject matter expert on Remedy development efforts. Requirements: Senior level: 5 to 8 years of Remedy development experience. Candidates can work anywhere in the U.S., but the preferred job location is onsite in Glen Allen, VA. Technical Requirements: Extensive knowledge of BMC Remedy Action Request System (ARS), BMC Remedy ITSM application suite workflow. 5+ years of project implementation experience with installations, code development, integrations, API's, testing/scripting, migrations, and production rollout. Development experience in Java, Perl, PL- SQL and JavaScript. Provides leadership, guidance, and solutions to customer and other team members. Bachelor's degree required. Start Time: 08:00 AM End Time: 05:00 PM  

EAP Consultant

Maryland Heights, Missouri
Contract
Our client is seeking an individual who provides direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on a variety of workplace and work-based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning. Essential Functions: Provides employee consultation related to specific personal problems and concerns. Provides crisis assessment and intervention as needed. Completes clinical and administrative documentation and required forms in a clear and concise manner. Manages caseload and other tasks to meet both qualitative and quantitative performance expectations. Provides behavioral health assessments, accurate clinical diagnoses, and referral to the appropriate level of care. Provides expert consultation to employees and/or supervisors on a variety of workplace and work-based issues. Provides information and referral to community resources as appropriate. Provides clinical consultation/staffing in absence of EAP Manager. Participates in activities as requested that help improve SBU and/or client performance, excellence and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule to aid in better serving its members and help achieve its business and operational goals. Assist in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Requirements: Typical Day: All inbound calls, approximately 12 per day that last on average 20 mins. Selected candidates will provide direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. They will use knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on a variety of workplace and work-based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning. EAP, Crisis Intervention, Intake, Assessments, Referrals, and Counseling experience.  Certifications: License: LCSW or LMFT or LCPC or LPC (in the state of MO) Education: Degree: Masters Soft skills: MUST be able to type and talk at a conversational pace, flexible to change, comfortable working in a fast pace environment. Training: Consists of formal and side-by-side shadowing. 3 weeks. The Resources will be assigned a mentor and he/she will have 1:1s with the manager to discuss performance. Team: Consist of 40 clinicians, the average tenure is 10years and very team orientated. Duration: Temp to start (3-month minimum). Could be extended and possibly hired on should the business need change. Hours: Either 9:30 am - 6:00 pm There are scheduled lunches and breaks.   

Senior Programmer Analyst (GIS)

Richmond, VA
Contract
This position is specifically for GIS Developer Analyst. Following are some specific duties that will be required of the qualified individual. Perform both GIS application development and system administration functions Develop and support new enterprise GIS solutions and enhancements to existing software applications. Perform complex GIS analyses with a variety of data formats including ArcSDE, Shape Files, Personal and File Geodatabase, Third Party data sources (Oracle, SQL Server, Excel, Access, etc.), images Expert utilization of the entire suite of ESRI GIS software including extensions (Network Analyst, Spatial Analyst, etc.) to perform high-level analysis to support various mapping projects and web-based applications Perform complex design, coding and testing of spatial applications using ESRI and web technologies frameworks such as JavaScript, JQuery, DOJO libraries, C#.Net, ESRI JavaScript API, Active Directory, LDAP programming etc. Develop GIS Desktop applications and ArcGIS Desktop Add-Ins using ArcObjects, ArcSDE and C#.Net. Administer and maintain ArcGIS Servers and publish various types of ArcGIS Server services such as map services, feature services and Geoprocessing services support the web-based GIS applications. Provide support for administration, troubleshooting and maintenance of Portal for ArcGIS system. Provide support for Geodatabase editing, data creation and maintenance for applications as needed. Performing Python Scripting and Model Builder functions Knowledge of ESRI ArcGIS technology stack including ArcObjects, ArcGIS APIs for JavaScript, ArcGIS Runtime SDK for .Net/iOS, and ArcGIS REST APIs. Demonstrated experience with ArcGIS Enterprise (Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store). Demonstrated experience with ESRI JavaScript APIs and JavaScript/HTML5/CSS3 development including experience with building UI widgets with Dojo/Dijit, and implementing widget lifecycle. Experience and demonstrated proficiency in data extraction, analysis and scripting tools, preferably Oracle SQL. Experience in GIS Model building and Python scripting using ArcPy libraries, ArcGIS Model Builder and FME. Knowledge and experience with ArcFM framework and customization will be a plus. Knowledge and experience with electric and gas utility including geometric network and/or utility network will be a plus. Responsibilities: Works fairly independently, this role formulates and defines system scope and objectives. Devises or modifies procedures to solve complex projects, and often multiple phases of a project. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Incumbents are competent to work at the highest technical level of all phases of applications systems analysis and programming activities. Works company wide in multi-platform environments on multiple project assignments. Guides and advises less experienced Programmer Analysts. Monitored on project's progress and results. Errors may cause delay, expense and disruption. Perform other duties as requested or assigned. (Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields.) Able to handle the most complex work and all aspects of the job using wide knowledge of the field and mastery (advanced knowledge, skill and/or abilities that provides subject matter authority and superior command in a particular job) of the subject matter may provide input in setting objectives and policy, identifying critical issues and introducing new concepts makes decisions independently provides assistance, advice, and solutions to peers, customers, and co-workers identifies and implements better work alternatives and business processes. Qualifications: In-depth experience in programming or systems analysis desired. Demonstrated competency in verbal and written communications and interpersonal understanding. Demonstrated ability to seek out and understand customers' issues business needs Demonstrated ability to handle deadlines and pressures Conceptual thinking and reasoning abilities Demonstrated competency in logical and analytical thinking Demonstrated decision making ability Demonstrated competency in identifying and solving problems Demonstrated ability in the utilization of multiple tools to solve problems Experience in the adaptation to and the application of rapidly changing technology to business needs Demonstrated ability to perform as technical expert in field Ability to work independently Achievement orientation Self-starter Self-control Concern for quality Education: Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, GIS Skills Required 4 years: ESRI       ArcObjects    ArcGIS      Oracle        .NET        Python        GIS      SDK       Java Script      ArcFM - GIS Software         

Customer Care Associate I

Phoenix, AZ
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements/Certifications: 6+ months of call center experience required Shift Ranges: 5AM-8PM Monday- Friday 5AM - 3PM Saturday. Must be open to working weekends.  Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Education: GED (Required) or High School Diploma (Required). Start Time: 05:00 AM End Time: 08:00 PM

Senior Business Analyst

Richmond, VA
Contract
SENIOR Business Analyst DUTIES/RESPONSIBILITIES: This position will be responsible for technical and non-technical projects. We prefer candidates with a stronger Waterfall methodology background. The candidate should be prepared to capture detailed meeting minutes, diagram process and technical flows, and document requirements for a variety of concurrent efforts using MS Office products. PMI Professional in Business Analysis (PMI-PBA) or Certified Business Analyst Professional (CBAP) certified candidates are a plus, but we understand those certifications are not yet widely held.  Candidates that have an Agile methodology background are also a plus, though Waterfall experience is more important in our current environment.  ·         Discover and document collective knowledge by gathering, analyzing, and managing business requirements for multiple concurrent programs, projects, and/or other efforts. ·         Ensure that requirements of business clients are captured correctly before a solution is developed and/or implemented. ·         Capture detailed meeting minutes. ·         Diagram process and technical flows. ·         Play a key role in ensuring an overall project successfully meets client needs. ·         Identify business needs and define feasible solution scopes. ·         Work with stakeholders to understand their working environments as well as underlying needs and concerns. ·         Analyze and understand “current state” processes to ensure that the clients and project team understand the context and implications of change. ·         Work with the client to prioritize and rationalize requirements. Manage conflicts, issues, and changes to maintain agreement on solution scope. ·         Identify gaps in solutions and help define acceptance criteria for completion of solution. ·         Assemble and present information to management-level positions. ·         Contribute to risk register, risk management plan, and issue log, including by providing any necessary analysis and escalation recommendations. NECESSARY SKILLS: ·         10+ years of Business Analysis experience, including 5+ years of Business Analysis experience in information systems strongly preferred. ·         Excellent written and verbal communication skills, including active listening skills. ·         Excellent ability to think and respond quickly and effectively to unfamiliar subjects or scenarios, including through asking relevant questions and conducting appropriate research. ·         Excellent relationship-building and negotiation skills. ·         Excellent organizational skills. ·         Effective ability to find pertinent information online or through other references. ·         Effective problem solving skills. Ability to solve problems in a hands-on fashion, when necessary. ·         Ability to communicate and interact effectively at all layers of the organization. ·         Bachelor's Degree required or equivalent working experience. ·         Proficiency in Microsoft (MS) Office products required, including Word and Visio. ·         Previous experience with client-facing roles required. ·         PMI Professional in Business Analysis (PMI-PBA), Certified Business Analyst Professional (CBAP), or equivalent designation preferred.    

Big Data/Machine Learning Engineer - Lead

Richmond, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Data Engineer Our client is looking for driven individuals to join their team of passionate data engineers in creating cutting-edge Big Data solutions for the Cloud. Responsibilities: Develop sustainable data-driven solutions with current new gen data technologies to meet the needs of our organization and business customers. Grasp new technologies rapidly as needed to progress varied initiatives. Break down data issues and resolve them. Build robust systems with an eye on the long-term maintenance and support of the application. Leverage reusable code modules to solve problems across the team and organization. Utilize a working knowledge of multiple development languages. Basic Qualifications: At least 4 years in coding in data management, data warehousing or unstructured data environments. At least 1-year experience working with a big data technology. Preferred Qualifications: 2+ years of experience working with leading big data technologies like Apache Spark, AWS, DevOps, PostgreSQL DB. 1+ years experience with Agile engineering practices. 1+ years experience with NoSQL implementation (Mongo etc. a plus). 2+ years experience developing Java/Scala-based software solutions. 2+ years experience in at least one scripting language (Python, Shell). 2+ years experience developing software solutions to solve complex business problems. 2+ years experience with Relational Database Systems and SQL. 2+ years experience designing, developing, and implementing ETL. 2+ years experience with UNIX/Linux including basic commands and shell scripting. Understanding of Test Driven Development concepts and supportive tools like Cucumber. Experience with Build tools like Hudson and Jenkins. Familiarity with Configuration management tools like Ansible or Chef. Familiarity with Application Container concepts using tools like Docker. Familiarity with Version control tools, preferably Git and GitHub.

Customer Care Associate I

Maryland Heights, Missouri
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards the required information to the appropriate staff. Requirements: Providing EAP counseling to gov't employees (explaining benefits). Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Possibility for extension/conversion Start Time: 08:00 AM End Time: 05:00 PM

Help Desk Analyst 1

Harrisburg, PA
Contract
Our client is seeking a Help Desk Analyst. Responsibilities: Sets up high-speed printers and impact printers. Physically checks printing quality and monitors printer performance. Properly removes jams or other printer related print stoppages. Removes separates and distributes all output from printers. Ensures stock room is organized and clean. Maintains a shift report of all incidents encountered. Skills: Effectively operate a Windows PC. Required 2 Years Effective oral and written communication skills. Required 2 Years Mainframe Operations Desired 1 Year High speed, large volume production printer support. Desired 1 Year

County Support Liaison

Research Triangle Park, Durham, NC
Contract
Please Note: Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends.  Our client is seeking an individual to provide on-site support for the county users as they learn the Case Management System. This position uses knowledge of functionality, as well as an understanding of how counties provide delivery of services to guide new users with incorrect navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. Responsibilities: This role may coordinate with other business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedures concerns impacting or related to one or more program areas. Skills: Experience effectively troubleshooting end-user issues in browser-based applications. Required 5 Years Experience researching, analyzing and interpreting automated system problems.   Required 5 Years Experience providing detailed feedback (written and verbal) on technical issues to end-users, management, and stakeholders. Required 5 Years Broad knowledge of social services/public service agencies with technical or direct experience within an organization. Highly desired 3 Years Experience with in-person customer service in which research and timely responses are critical. Required 5 Years Experience navigating complex, rules-based systems to identify and resolve user errors, mitigating the need to submit Help Desk tickets. Required 5 Years Experience providing detailed guidance to end-users, referring them to published resourced designed to improve workflow and productivity. Required 5 Years Experience with strategic planning, change management, and transition planning. Highly desired 3 Years Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required Expense Information: Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.

Clerk - Sr

Melville, NY
Contract
Our client is seeking a Sr. Clerk. The clerk category include: General Clerk, File Clerk, Data Processing Clerk, Data Entry Clerk, Specialized Senior Clerk, Senior Clerk, Duplicating Clerk, Mail Clerk, Clerical Inventory Supply Clerk, Clerk/ TechClerk, Supervisor Clerical. Responsibilities: These positions typically involve filing paperwork, stuffing/opening mail, various tasks such as timers, performing walkabouts for audits of floor plans, conference room use, and office space use. Qualifications: Previous experience performing admin functions required by the specific role. May include previous experience with specialized computer software. Hours on Monday will be long. Expect to work as 10:00 pm. Rest of the week will be a more normal 7 am - 4 pm or 5 pm schedule.

Test Scripts Writer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation  as a Test Scripts Writer. Responsibilities: Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, work with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years Strong analytical and problem-solving skills. Required     Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required     Ability to work in a rapidly changing environment. Required     Stable work history. Required     Experience with testing Curam products. Highly desired 1 Year Experience testing for a health and human services project. Highly desired 1 Year Experience with executing SQL to validate or test. Desired 6 Months Experience navigating on a UNIX platform. Desired 6 Months Experience developing and executing Selenium automation test scripts. Desired 6 Months

DynaTrace Performance Engineer

Research Triangle Park, NC
Contract
Our client seeks a contractor to assist with the design and implementation reports using Curam Software, Inc. products. The employee will work within a performance management team analyzing and monitoring a large enterprise class Java application. Responsibilities: Duties include configuring and administering the Dynatrace Application Performance Monitoring (APM) suite of tools to support overall performance management efforts, proactively and reactively Identify and troubleshoot any performance bottlenecks using the APM tools, and supporting performance testing efforts utilizing the APM tools in the performance test environment to proactively identify any performance issues prior to deployment to the production environments. Duties also include providing periodic reporting and metrics (scheduled and ad hoc) on the performance and health of the overall system and working with system administrators, middleware developers, and DBAs to troubleshoot and tune performance related issues in the test and production environments. Skills: Experience designing, configuring and implementing complex Dynatrace deep diagnostics solutions across complex Java enterprise platforms. Required 3 Years Experience with deployment and configuration of Dynatrace UEM agents including the ability to troubleshoot down to the individual user level. Required 3 Years Experience assisting business teams to establish policies, alerts, dashboards and custom configuration for visibility into the environment. Required 3 Years Experience developing and documenting best practices in developing and deploying Dynatrace.  Required 3 Years Good communication skills both oral and written and the ability to maintain effective working relationships with end users and staff. Required     Strong knowledge of database concepts. Highly desired 3 Years Experience with WebSphere Application Server. Highly desired 2 Years Understanding of Java development practices and development experience. Highly desired 1 Year Understanding of UNIX (AIX preferred) operating systems. Highly desired 1 Year Hands on experience with HP LoadRunner. Highly desired 1 Year

Scrum Master - Sr

Tysons Corner, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Scrum Master Base Requirements Support the product development process: Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint, and release planning, demos, and other activities as needed. Scrum-related meetings: Track and communicate team velocity and sprint/release progress. Maintain process documentation. Ensure the development teams are practicing the Agile principles. Support the Product Owner: Assist as needed with backlog maintenance. Assist with internal and external communication, improving transparency, and radiating information. Assist with prioritization and resolution of defects/bugs. Support the product team: Participate proactively in developing and maintaining team standards, tools, and best practices. Identify and remove impediments, prevent distractions. Facilitate discussion and conflict resolution. Empower the team to self-organize. Qualifications: Bachelor's degree or combination of relevant education and experience. Excellent interpersonal skills, ability to work with diverse personality types. Ability to understand technical issues at a high level. A thorough understanding of Agile software development methodologies, values, and procedures. Exceptional communication, organization, and time management skills. Ability to coach the team to reach their highest potential. Collaborative approach to driving decisions. Strong analytical and problem-solving skills with a high attention to detail. Must be a Certified ScrumMaster with 5+ years of project management experience and 5+ years of ScrumMaster experience. JIRA experience is a must. Understanding of Kanban & Scrum is expected. Technical project management experience is strongly preferred. Data migration/transformation experience is a plus. SAFe experience is a plus.  

Care Manager BH

San Diego, CA
Contract
Our client is seeking an individual to work under general supervision, and in collaboration with other members of the clinical team authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings. Collects and analyzes utilization data. Assists with discharge planning and care coordination. Provides member assistance with mental health and substance abuse issues, and participates in special quality improvement projects. Essential Functions: Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness. Provides telephone triage, crisis intervention, and emergency authorizations as assigned. Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by the scope of practice and experience. In conjunction with providers and facilities, develops discharge plans and oversee their implementation. Performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment. Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases. Participates in quality improvement activities, including data collection, tracking, and analysis. Maintains an active workload in accordance with National Care Manager performance standards. Works with community agencies as appropriate. Proposes alternative plans for treatment when requests for services do not meet medical necessity criteria. Participates in network development including identification and recruitment of quality providers as needed. Advocates for the patient to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process. Education: Degree: Masters License/Certification: Specifically a current license that meets State, Commonwealth or customer-specific requirements in CA. One or more of the following licensure is required for this role with necessary degrees: LCSW, LPC, or LMFT (LCMFT Licensed Clinical Marriage and Family Therapist - Care Mgmt LCSW - Licensed Clinical Social Worker - Care Mgmt LPC - Licensed Professional Counselor - Care Mgmt). Must have: Strong organization, time management, and communication skills. Must be computer savvy with the ability to multi-task and type with high accuracy (min 35wpm). Like to have: Minimum 2 years experience post degree in healthcare, behavioral health, psychiatric and/or substance abuse healthcare setting. Knowledge of utilization management procedures, mental health, and substance abuse community resources and providers. Knowledge and experience in inpatient and/or outpatient setting. Knowledge of DSM V or most current diagnostic edition. Ability to analyze specific utilization problems, plan and implement solutions that directly influence the quality of care. Training: 2 weeks of classroom training, then 2-6 weeks of side by side training and shadowing (dependent on the aptitude of candidate). Duration: Temp to hire  Start Time: 08:00 AM End Time: 05:00 PM  

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