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Business Process Analyst

Richmond, VA
Contract
Astyra is currently seeking a Business Process Analyst contractor to assist our client in their Risk Division. The duties/responsibilities and knowledge and skills are listed below:  Overview: The Business Process Analyst (BPA) will work to ensure that business procedures, policies, processes and supporting systems continue to meet business needs.  The BPA must be able to work collaboratively with the business areas, Risk and IT to document procedures and policies and to facilitate existing process changes to drive efficiency and effectiveness.  The BPA is a hands-on worker who will drive the creation and documentation of current state business process models including human-to-human interaction, human to system interaction and system-to-system interaction. This position will do a significant amount of work with the business to create and/or edit policies and procedures that support the business process.  There is an immediate need for this person to help with documenting policies and procedures in Accounting, HO, HR and Executive Services areas. The process mapping may also incorporate document content, use of business information/data, use of business rules, visual representation for the business staff and incorporate upstream/downstream process(es) and links to external organizations.  The BPA will work with the business process owner, process manager and subject matter experts (SME’s) to identify process waste such as bottlenecks and redundant tasks, control gaps and risks in the current state process(es) and will develop models of the future state process  with optimized changes and minimal impacts to other processes and/or technology systems.  The BPA will work with the Director of PE to identify recommendations for process changes, personnel resources and skills, policy, supporting procedures, goal and rule changes along with metrics to measure the impact of process changes. Knowledge/Skill Requirement:     Excellent written and verbal communication skills, including active listening skills. Previous experience (3-5 years) with documenting policies, procedures and processes. Excellent ability to think and respond quickly and effectively to unfamiliar subjects or scenarios, including through asking relevant questions and conducting appropriate research. Excellent relationship-building and negotiation skills. Excellent organizational skills. Excellent writing skills and adept at writing policies and procedures and adhering to style guides. Effective ability to find pertinent information online or through other references. Effective problem solving skills. Ability to communicate and interact effectively at all layers of the organization. BA/BS required in one of the following areas of Business Analysis, Business Management, Information Systems or equivalent working experience.  5 years experience as a business process analyst. Preferred Six Sigma green belt. Experience working in a mortgage or financial organization is preferred. Adept at using multiple facilitation and inquiry methods and techniques when working with users and SME's in the business. Knowledge and experience with Lean Management and/or Lean Six Sigma methodology and tools. Inquisitive nature and demonstrated strength in collaborating with business users at all levels in the organization. Proficiency in researching best practices/processes compared to industry peers. Experience with defining business outcomes related to BPI and establishing future state measures/metrics. Proficiency with MS Office, Visio and/or other business modeling tools and business process modeling notation (BPMN), MS SharePoint, MS Outlook. Previous experience with client-facing roles required.

Sr. AEM Developer

Harrisburg, PA
Contract
Our client is seeking a Sr. AEM Developer is responsible for developing AEM solutions and integration with IBM WebSphere Commerce or similar Commerce product. The Sr. Developer will work across functional and technical teams to implement the core features of Log In, Log Out, and Session Management, Header/Footer and Site Navigation, Transaction flows (gift registry, wine club, manage Favorites list), Customer Profile, Shopping Cart, Error Pages, PIM and Attribute Mapping, and Site Search. The ideal candidate will have a deep understanding of managing Enterprise Content Management solutions with Commerce integrations, including the major responsibilities listed below. Major Responsibilities / Principal Accountabilities: Develop, implement and configure web content management solutions using Adobe Experience Manager v6.3+ and/or technologies such as Java, HTML/DHTML, XML, JavaScript, and web services. Integrating AEM Sites with IBM WebSphere Commerce or similar Commerce Product, including product imports, managing product attributes, and real-time product information: Architecting and implementing transaction management and catalog management and associated web interfaces for IBM WebSphere Commerce or similar Commerce Product. Implementing Product pages, shopping cart components, and checkout components in AEM.  Participate in team development activities following the Agile methodology including Scrum. Completing stories within the commitments made for the sprint, including meeting all conditions of satisfaction and definition of done. Performing quality assurance reviews and fixing code, configuration and content issues in a timely manner. Working with Product Owner and ScrumMaster to proactively identify dependencies and options for effective iterative development. Perform other duties and projects as assigned. Knowledge and Skills: Experience with AEM templates, components, dialogs, widgets, and bundles. Experience working with AEM DAM, Sling/Apache Felix OSGi, workflows, and third-party integration. Experience with continuous integration and automated test execution. Experience with tools such as Jenkins, Eclipse, Maven, etc. Experience delivering software in Agile/Scrum, including story planning, working in sprints, communicating blockers, working with ScrumMaster and Product Owner, and active participation in Sprint ceremonies (daily stand-up, demo, retrospective). Administration and debugging of Web servers, e.g. Apache, and web interfaces, e.g., SOAP, is preferred. Experience with performance testing, ideally with Apache JMeter, HP LoadRunner, Silk Performer, IBM Rational Performance Tester or similar, including tuning web applications and architecting to accommodate performance requirements. Experience with AEM Authentication Handlers, for example, Microsoft Active Directory, Kerberos, SSO. Knowledge in the JCR API, RESTful principles, Dispatcher a plus. Extremely organized, articulate, detail-oriented and comfortable working within a non-structured independent environment. Ability to prioritize the hierarchy of multiple tasks on various projects. Communication skills to present, persuade and work with multi-disciplinary teams on technical and strategic projects for the digital department. A willingness to embrace change and to adapt strategies on the fly. Minimum Qualifications: 6-8 years of Java/J2EE. Required 3-5 years of AEM development experience. Required 2-3 years of onsite client implementations of AEM. Required Thorough technical understanding of different web technologies and e-commerce websites. Required Bachelors Degree or equivalent experience preferred. Adobe Certified Developer or Certified AEM Architect preferred. Prefer candidates local to the Harrisburg, PA Area

Systems Engineer III

Richmond, VA
Contract
Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Responsibilities: Build data APIs and data delivery services that support critical operational and analytical applications for our internal business operations, customers and partners Build data pipeline frameworks to automate high-volume and real-time data delivery Transform complex analytical models into scalable, production-ready solutions Continuously integrate and ship code into our cloud Production environments Develop applications from ground up using a modern technology stack such as Scala, Spark, Python, Postgres, Angular JS, and NoSQL Work directly with Product Owners and customers to deliver data products in a collaborative and agile environment Skills: 2+ years experience working with leading big data technologies like Cassandra, Accumulo, HBase, Spark, Hadoop, HDFS, AVRO, MongoDB, or Zookeeper 2+ years experience with Agile engineering practices 2+ years experience with NoSQL implementation (Mongo, Cassandra) 2+ years experience developing Java based software solutions 2+ years experience in at least one scripting language (Python, Perl, JavaScript, Shell) 2+ years experience developing software solutions to solve complex business problems 2+ years experience with Relational Database Systems and SQL 2+ years experience designing, developing, and implementing ETL 2+ years experience with UNIX/Linux including basic commands and shell scripting 1+ years of experience with AWS

Customer Service Associate

Innsbrook, VA
Contract
This position is a frontline service position providing assistance to our client members and providers regarding programs, policies, and procedures. Responsibilities: Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions:- Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider?s needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility.  Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously.Customer ServiceHigh School (Required) Associates Bachelors GED (Required) Start Time: 08:00 AM End Time: 08:00 PM  

Senior Agile Project Coach

Raleigh, NC
Contract
Our client is seeking a short term Senior Agile Coach to support the organizational adoption of Agile and provide training to facilitate organization-wide adoption of Agile The Senior Agile Coach must be experienced in implementing Agile in complex enterprise environments and coaching teams from the emergent level of Agile awareness to a team that is able to follow the Agile principles consistently across initiatives. This includes implementing Agile process, principles and practices across the department. Responsibilities: Will develop a strategy for the organizational adoption of Agile and provide training to facilitate organization-wide adoption of Agile methodologies. Will provide training and guidance to teams of business and IT staff at all levels from leadership to developers, who often may be implementing the Agile methodology for the first time Should be able to provide disciplined coaching and bring teams quickly through the maturity processes toward become self-sufficient Agile teams. Should provide support for the development of a sustainable Enterprise Agile Framework Will focus on improving teams of developers and overall project management staff by increasing collaboration, innovation, and introducing techniques that promote adaptability and flexibility in the face of unpredictable circumstances. Assist in Agile Iteration and Release Planning. Acts as an effective change agent, improving Scrum practices and delivering higher quality, higher value software more efficiently. Lead and conduct training at all levels, including leadership, business and IT Teams Qualifications: The Senior Agile Coach should have extensive experience educating/mentoring Agile Teams adopt and follow Agile methodology. Should have extensive experience in facilitating and assessing Scrum Events and Ceremonies. Experience executing Agile projects in large, complex environments Experience implementing various Agile Frameworks like Scrum of Scrums, Nexus, SAFE etc Experience in structuring Scaled Agile Teams Agile coaching experience with teams that are new to Agile Excellent communication and facilitation skills Have strong project work and project planning experience. Skills: At least 7 years of project management experience, preferably with large, complex automation implementation efforts in an Agile development framework.      Required 7 Years Experience with managing multiple stakeholders on business process re-engineering efforts including LEAN and quality improvement efforts. Highly desired Years Proven track record of delivering IT projects within budget, scope and schedule.   Required 7 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability. Required            Hands on experience managing project risk, cost, schedule, quality, testing, and communications.  Required         Solid work experience with project management tools (e.g. Microsoft Project).      Required 7 Years Hands on experience managing application acceptance testing. Required 5 Years Demonstrated experience providing strategic vision and implementation roadmap for Agile framework. Highly desired Experience with MS Office. Required         PMI certification Project Management Professional (PMP).  Highly desired Demonstrated presentation and training skills. Required         Demonstrated oral and written communication skills. Required         Solid work experience managing implementation projects in the healthcare arena working with multiple stakeholders. Highly desired 7 Years Experience managing implementation projects that used .NET, Java, XML, HTML, CSS, VBScript, JavaScript, IIS   Highly desired 5 Years Solid work experience developing enterprise wide agile framework. Required 5 Years Certified Scrum Master (CSM) or Agile Certified Practitioner (ACP) or Certified Product Owner (CPO). Highly desired

Systems Engineer II

Richmond, VA
Contract
Possibility of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Responsibilities: Responsible for the day to day operations of all in-house developed, open source, and commercial DevOps tooling owned by the team (Ensuring system availability, performance, capacity, and monitoring through proper response to incidents, events and problems) Execute system administration of hosting platforms capable of running on a variety of frameworks in Java on both public and private cloud infrastructures (WebLogic, Tomcat, Java, J2EE) Develop procedures to automate various systems and tasks (e.g. automating code builds and deployments) using Jenkins, Git, Docker, Terraform, and Ansible. Development and promotion of new DevOps tools to simplify build process and entire continuous delivery pipeline Employ innovative solutions to ease developer and testing experience. Responsible for coding and troubleshooting tools and services with the Java programming however similar proficiency with Javascript, Go, Python, and/or Ruby is also desired. Basic Qualifications: Bachelor's Degree in Computer Science or related fields At least 8 years of Software Development Life Cycle (SDLC) experience using Java EE or similar technologies for Middleware and Backend Integration At least 4 years of experience in Build and CI/CD/CT technologies like GitHub, Maven, Artifactory, Jenkins, CircelCI, Cucumber, Sonar, Eratocode 4+ Years experience in Linux Shell Scripting At least 2 years of experience in leading other Engineers on large-scale projects Familiar with Cloud related technologies like AWS, Azure, GCP Experience with CM/Orchestration technologies like Docker, Ansible, Chef, Terraform Preferred Qualifications: 4+ years of experience in developing RESTful APIs using Spring and Jersey or similar frameworks 4+ Years experience in Database technologies like RDBMS, SQL, RDS, PostgreSQL, MongoDB 2+ years experience with BigData technologies such as Kafka, Spark, and Grafana Experience with scripting languages like Ruby, Python, Perl Familiar with Agile methodologies like Scrum, SAFe, and Kanban Certified in Java, Spring, AWS or related technologies Contributed to Open-Source and/or public GitHub projects

Java Developer III

Richmond, VA
Contract
Possibility of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Code written by our client engineers directly impacts our customers every day. Engineers selected for this position will be part of what is often a customers first contact with the company, application for a credit card. As such, your daily work touches thousands of prospective customers, our regulators and the first impression company makes on each. In order to fulfill our mission of changing banking for good, each customer touch point gives you the opportunity to see the customer behind the transaction and provide them the world class service they deserve. Responsibilities: Designs, develops, and implements web-based Java applications to support business requirements. Embraces agile methodologies to collaborate with business requirements managers to identify intent, creates design documents Performs program coding driven by meaningful testing Resolves technical issues through debugging, research, and investigation. Typically reports to a supervisor or manager. Qualifications: Bachelor's degree in area of specialty (Computer Science, Computer Engineering)  6+ years of experience in the field or in a related area (including but not limited to functional or OOP languages) Competencies: Familiar with standard concepts, practices, and procedures within production Java applications Relies on experience and judgment to plan approaches, accomplish goals and clearly identify risks Performs a variety of tasks including, Development, Deployment, Production Support, and Documentation A degree of creativity and latitude is required. Relational Database Design Preferred: Advanced Degree in IT related field Experience with SpringBoot including one or more of the following SpringMVC, SpringReactive, SpringREST, SpringJPA, and SpringWebSocket Experience with Cloud Platforms Microservice design driven architecture Functional programming concepts and libraries for Java, Vavr, and Lombok DevOps experience for Zero-downtime cloud deployment Creative approaches to simplify codebases, analyze opportunities for improvement and enhance code performance Experience in NodeJS, Python or GoLang programming concepts and best practices    

Linux Systems Administrator

Research Triangle Park, NC
Contract
Our client is seeking a individual to assist with the support of the Application Development Environment. This resource will focus on Linux (RedHat/CentOS) Servers hosting cutting edge applications such as Splunk/Dynatrace/Oracle DB/Mobility. The Linux Systems Administrator will also provide expertise to members of the Deployment, DBA Team, Security (PSO), AIX, and Network Teams. Duties include: General Linux system administration including security patching, OS upgrades, user management, troubleshooting problems on both physical and virtual environment, installing new software releases (Splunk/Dynatrace/Oracle Database/Diona Mobility & others), upgrades and patches. This resource will work with software vendors (Splunk/Dynatrace/ Oracle Database/Diona Mobility & others) to install new releases, evaluate and install patches and resolve software-hardware related problems as well as participate in technical research and development to enable continuous innovation within the infrastructure. Duties also include writing system scripts for daily administration of both Server and software that it hosts, documenting system infrastructure to be consumed by various levels of management, and performing system backups and recovery. Skills: Red Hat Certified Engineer or Red Hat Certified System Administrator status Required         Experience as a System Administrator or similar role within a Red Hat Linux or CentOS environment Required 7 Years Experience with DNS, TCP/IP, DHCP, and SSL Required 7 Years LINUX based infrastructure installation, maintenance and troubleshooting experience Required 7 Years Linux performance tuning & troubleshooting, identifying and resolving contention in CPU, memory, networking, disk I/O, etc. Required 7 Years Experience with load balancing and load maintenance Required 7 Years Experience with troubleshooting and problem resolution Required 7 Years Experience providing services to the federal and state governments Highly desired Splunk Administration and significant experience in using Splunk Highly desired 5 Years

Senior IT Project Manager

Raleigh, NC
Contract
Our client is seeking a short-term Sr Project Manager to lead the implementation of complex IT Project(s). Responsibilities: Manage all tasks for one or more medium to large-sized project(s) of moderate to high complexity and risk Ideal candidate for this position should have both project management and program management experience and could be responsible for managing the dependencies of the program that extends to multiple divisions Responsible for working directly with senior level executives, IT personnel, and business program resources to analyze and execute project requirements and manage stakeholder expectations Work with the Business, IT and the selected Vendor team to complete implementation of the project Responsible for the leadership, direction and oversight of the project team(s) and of all vendor related activities tied to the project and report to Sr. Executive Management Work hand in hand with vendor to manage project milestones and critical dates to identify potential jeopardy of project schedule. Identify ways to resolve schedule issues. Keeps management aware of the situation Develop all project management artifacts following the practices and guidelines from the PMIs PMBOK and PM Methodology, developing the detailed project budget, monitoring expenditures, developing and maintaining all required State CIO project documentation Manage the day to day activities for the project and complete all input to the State Project Management (Touchdown) system Manage internal and external relationships (agency, Federal, vendor, and other State agencies) and dependencies across initiative components to ensure successful delivery of the project Manage the day to day activities on the project including project risks, cost, and schedule, determine and manage project expenses within the allocated budget and complete all input to the State Portfolio Management (Touchdown) system. The PM will ensure the quality of deliverables and effectively manage the team and day-to-day relationships to ensure project scope delivery Skills: Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills Solid Leadership, facilitation, presentation, team building and change management skills to influence and guide cross functional teams required Healthcare related experience is required Experience in Electronic Health Record experience is required Ability to act independently with sound business judgment and thrive in environment with diverse communication styles Ability to manage complex projects with multiple work streams with aggressive (and sometimes competing) timelines Required: At least 7 years of project management experience, preferably with large, complex automation implementation efforts           Minimum of 7 years of experience managing projects implementing large multi client n-tier client/server systems      Proven track record of delivering IT projects within budget, scope and schedule. 7 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability.           Hands on experience managing project risk, cost, schedule, quality, testing, and communications  7 Years Solid work experience with project management tools (e.g. Microsoft Project) 8 Years Hands on experience managing application acceptance testing. 5 Years Demonstrated technical architecture/infrastructure knowledge and experience with multiple hardware platforms and operating systems         Experience with MS Office.     PMI certification Project Management Professional (PMP)  Highly desired Demonstrated presentation and training skills.    Demonstrated oral and written communication skills.         Solid work experience managing implementation projects in the healthcare arena working with multiple statkeholders Highly desired 8 Years Solid work experience managing projects implementing healthcare systems including applicable data transmission and interface requirements 8 Years Solid Leadership, facilitation, presentation, team building and change management skills to influence and guide cross functional teams 10 Years Experience in Electronic Health Care Record 5 Years Experience in leading Programs with multiple projects 5 Years Experience in managing dependencies and risks at a program and project level 5 Years

Java Developer

Research Triangle Park, NC
Contract
Our client is seeking a senior Java Developer to assist with their development and implementation. Responsibilities: These resources will have delivery responsibilities to work closely with senior technical consultants on case management system design and development. Duties include assisting with design requirements development, code development, Joint Application Development (JAD) sessions, functional design and life cycle management for the implementation. Responsibilities also include reporting status to the project manager and adhering to policies and procedures. Skills: Experience as a Java developer with experience in the full life cycle of requirements through functional design and testing. Required 5 Years Experience in problem identification and integration of technical skills to address and solve issues. Required 5 Years Experience in translating and communicating technical concepts to both technical personnel and non-IT business users. Required 5 Years Experience with creating and writing technical documents using MS Office products, Visio, Word, Excel, and PowerPoint.  Required 5 Years Ability to develop relationships/partnerships with customer by responding to needs and exhibiting an sense of urgency; independently identify options. Required 5 Years Ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required 5 Years Experience using JavaScript. Required 5 Years Technical knowledge in the following areas of web application system analysis and programming: Java, J2EE, J2SE, XML, and XSL. Required 5 Years Technical knowledge of Eclipse, HTML, Cascading Style Sheets and Web Services Standards (SOAP and WSDL). Required 5 Years Experience with Oracle database platforms and tools. Required 5 Years Experience with JavaScript and IBM Websphere. Required 5 Years

Senior Systems Engineer

Research Triangle Park, NC
Contract
Our client is seeking a individual to assist with the support of the Application Development Environment. Responsibilities: This resource will assist with the installation, management and configuration of application and system environment variables for all VMWare clients for developers, testers and other VM client types including the installation of software and tools. This position is also responsible for Creation of Transforms (MST), Patches (MSP) and Merge Modules using different tools and will also diagnose hardware and software problems and replace defective components. Skills: Expertise in SCCM Administration, deployment, packaging, network inventory, installer and network designing. Required 7 Years Experience creating Transforms (MST), Patches (MSP) and Merge Modules using Different Tools Required 7 Years Expertise in VMware ESX technology 6.0 Required 7 Years Experience in Veeam Backup Required 7 Years Experience in Installing and configuring File and print servers Required 7 Years Experience in Windows file and folder permissions  Required  7 Years Experience in SharePoint and Project servers Required  7 Years Experience in managing SQL database server 2008 20012 Required 7 Years Experience diagnosing hardware and software problems and replaces defective components Highly desired Experience in configuring windows 7 images Highly desired

Curam Design Specialist

Research Triangle Park, NC
Contract
Our client is seeking a individaul to serve as a Curam Design Specialist to support the development and implementation for child services project. Responsibilities: This position will be responsible for managing IBM Curam business analysis work or projects with distinct deliverables to a solution. Tasks include include leading fit/gap, JAD sessions that map requirements to standard features and functions, develop functional designs, identifying and documenting business processes, issues, value levers, metrics, and capabilities Identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas for child services, in support of implementation of a comprehensive case management solution utilizing the Curam Business Application Suite Utilizing knowledge of the Curam software product to conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks. Skills: Experience designing within the Curam software suite. Required 5 Years Experience with problem identification and integration of technical skills to resolve issues. Required 5 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 5 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 5 Years Ablity to independently identify and develop solutions. Required 5 Years Understand Curam Case Management functionality and associated business processes of a Social Security organization. Required 5 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 5 Years Ability to establish and maintain effective working relationships with customers.  Highly desired Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Highly desired Experience in business application consulting or development. Required 5 Years Curam V6 Certification Highly desired Experience leading JAD sessions Required 5 Years Experience in mapping requirements to standard features and functions Required  5 Years Knowledge and experience with Curam workflow and rules in Curam Child Services Modules Required 5 Years

Sr. Desktop Support Specialist

Raleigh, NC
Contract
 Our client is seeking a Customer Desktop Support specialist to use technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Responsibilities: Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas: This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security: It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.  Required    7 Years Installing and imaging new computers and loading of appropriate software for customers.  Required 7 Years Installing local and network printers and other peripherals and configuration of same.  Required 7 Years Migrating Data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years

Application Developer III

Glen Allen, VA
Contract
Strong likelihood of conversion for the right candidate. Must be eligible to work in the US without sponsorship. Our client is seeking a individual to develop scripting/automation that will be tied into the Monitoring tools and/or the automation framework. As such, this person should be fluent in scripting skills such as Python, Perl, JSON, and also be capable within tools that we use for DevOps development type pipelines. E.g. Jenkins, Chef, Artifactory, Github, etc. Responsibilities: Use technology infrastructure and operational processes to enable a more effective incident response process Design and implement appropriate monitoring solutions for applications we support, with the goal of enabling more efficient production support Lead the craftsmanship, availability, resilience, and scalability of solutions on AWS Stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community Encourage innovation, implement solutions with cutting-edge technologies, promote outside-of-the-box thinking, teamwork, self-organization, and diversity Work with Product Owners and Partner teams to understand desired application availability/performance capabilities and validation testing scenarios Continuously influence improved software engineering practices Basic Qualifications: Bachelor's Degree or military experience At least 2 years of experience working with Python and Powershell 2 years of experience with ITIL problem management and incident management processes 2 years of experience with monitoring tools such as DataDog, Splunk, Grafana, or Zabbix At least 2 years of experience with AWS DevOps practices using tools such as Jenkins, Artifactory, Chef, Ansible 1yr Alerting and Monitoring of resources in the cloud with CloudWatch or Datadog 1yr Identify automation opportunities from manual day to day work 1yr Preferred Qualifications: At least 2 years of experience in Java or NodeJS 3 years of experience with Linux, server automation and scripting Master's Degree in Information Systems, Computer Science, or Engineering Certified AWS Developer or Solution Architect Agile development practices

Senior DevOps Engineer

Richmond, VA
Contract
Possibility of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Senior DevOps Engineer: Build and maintain a Jenkins CI/CD pipeline using Cloud Formation Templates, Docker, containerization, and Python to support the teams AWS multi-region/multi-AZ deployed production systems Enhancing platform services via Jenkins, Terraform, CloudFormation, Chef, MicroServices etc. Apply sound software design skills (SOLID/DRY principles) to our infrastructure code so that multiple systems can share the same CI/CD pipeline Introduce new ideas and technologies so that we can stay on the cutting edge Assist with production support issues when they arise Clearly communicate technical information to both developers and business stakeholders Troubleshooting problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customers. Providing on-call support and possibly some after-hours work as needed. Participating in the Agile DevOps design, development, testing, and release of new capabilities and features with focus on release and post-production support. Representing production support for the suite of apps in the domain in Agile stand-ups, planning sessions and deployment activities. Driving improvements to processes and design enhancements to automation to continuously improve the production environment. Identifying reoccurring issues and work with IT & Business partners to remediate using the problem management process. Coordinating approves, and/or performs changes to the production environment Basic Qualifications: Bachelor's degree or military experience At least 1 year of experience with Jenkins or Drone At least 1 year of experience writing Python, Groovy, or Ruby At least 1 year of experience with Ansible, Chef, Puppet, or Salt At least 1 year of experience with AWS Preferred Qualifications: 1+ year of experience with enterprise Linux systems administration 1+ year of experience with Terraform or CloudFormation 1+ year of experience with Artifactory or Nexus 1+ year of experience with Docker 1+ year of experience with Nginx 1+ year of experience with GitHub

Java Developer III

Richmond, VA
Contract
Possibility of conversion for the right candidate; must be currently eligible to work in the US without sponsorship. Code written by our client engineers directly impacts our customers every day. Engineers selected for this position will be part of what is often a customers first contact with the company, application for a credit card. As such, your daily work touches thousands of prospective customers, our regulators and the first impression. In order to fulfill our mission of changing banking for good, each customer touch point gives you the opportunity to see the customer behind the transaction and provide them the world class service they deserve. Responsibilities: Designs, develops, and implements web-based Java applications to support business requirements. Embraces agile methodologies to collaborate with business requirements managers to identify intent, creates design documents Performs program coding driven by meaningful testing Resolves technical issues through debugging, research, and investigation. Typically reports to a supervisor or manager. Qualifications: Bachelor's degree in area of specialty (Computer Science, Computer Engineering) 6+ years of experience in the field or in a related area (including but not limited to functional or OOP languages) Familiar with standard concepts, practices, and procedures within production Java applications Relies on experience and judgment to plan approaches, accomplish goals and clearly identify risks Performs a variety of tasks including Development, Deployment, Production Support, and Documentation A degree of creativity and latitude is required. Relational Database Design Preferred: Advanced Degree in IT related field Experience with SpringBoot including one or more of the following SpringMVC, SpringReactive, SpringREST, SpringJPA, and SpringWebSocket Experience with Cloud Platforms Microservice design driven architecture Functional programming concepts and libraries for Java Vavr Lombok DevOps experience for Zero-downtime cloud deployment Creative approaches to simplify codebases, analyze opportunities for improvement and enhance code performance Experience in NodeJS, Python or GoLang programming concepts and best practices

Business Analyst

Harrisburg, PA
Contract
Our client is seeking a Business Analyst responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix: a cross matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Required: Experienced developing graphic representations of complex business processes. Experience using formal requirements gathering methodologies 4yrs 4 year college degree or equivalent. Experience developing business, functional, and non-functional requirements 4yrs Experience developing Requirements Traceability Matrix 4yrs

PBX Engineer

Richmond, VA
Contract
Telephone System (PBX) Engineer Responsibilities This is an experienced level PBX Engineer position providing detailed engineering support for our client's existing and proposed telephone infrastructure.  Tasks will include but are not limited to:  Completing system analysis on existing PBXs and/or voice mail systems. Creating technical specifications for Request for Proposal (RFP). Evaluating Supplier responses leading to the recommendation to procure Avaya Communications Manager IP-PBXs and/or Avaya Aura Messaging voice mail systems. Coordinating and assisting with system installations and upgrades. Work will be completed with the oversight of the group lead or other assigned group members. Advanced trouble shooting support Qualifications Candidate must have:  Detailed knowledge of telephone/voice engineering concepts, fundamentals, and theory for voice networks and call routing schemes, Telecommunications site build-out (including installation of PBXs, IP-PBXs, voice mail systems, station cabling, QoS, POE, etc.) Specific knowledge of Avaya G450/S8300 CM, CMM, and AAM are preferred. Experience with Nortel CS1000. Experience with Mitel. Oral and written communication skills (includes technical writing). Effective computer skills including detailed knowledge and experience with Microsoft Office Products Excel, Word, Outlook, Visio, and Power Point.  Candidate should have strong analytical and problem solving skills, the ability to interpret codes, regulations and practices; ability to work within a team environment. Education 10+ years of related experience Discipline Required: Engineering  

Application Developer

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Responsibilities: Work with product owners to understand desired application capabilities and testing scenarios Continuously improve software engineering practices Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies Lead the craftsmanship, availability, resilience, and scalability of your solutions Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community Skills: Java, Spring, AWS, Postgres SQL, Angular JS, Rest API, Agile methodology.

Senior Network Analyst

Richmond, VA
Contract
Our client is seeking an experienced Network Administrator for operational implementation, maintenance and configuration of large enterprise networks. Job Responsibilities Performs maintenance and changes on Routers and Switches as required Implementation of new routers and switches as required Assists with troubleshooting internetwork connectivity Utilizes change management, request, and ticketing systems, documents status updates and problem resolutions Complete all assignments in a timely manner with an acceptable level of quality Maintains documentation related to work area Completes network change requests Follows documented processes, procedures and policies Performs customer service duties and responds to customer and project requests as defined by management Other related duties assigned as needed Requirements Must have a minimum of 3 years experience administering Routers and Switches Must have experience with Cisco router and switches, Brocade and Juniper a plus Must have networking TCP/IP routing experience Deep understanding of network protocols –EIGRP, BGP, MPLS,  QOS, STP, DHCP, SNMP, TCP, UDP. Must have intermediate experience with network break/fix of layer 2 and 3 environments Ability to make recommendations to create corporate efficiencies for all activities Must be highly motivated and able to work effectively under minimal supervision in a fast-paced environment Must be team-oriented, placing priority on quality and the successful completion of team goals Excellent analytical and problem solving skills Network related industry certifications a plus. Bachelors Degree in Information Systems or Computer Sciences is a plus but not required. Linux System Admin or Windows Server experience is a major plus but not required

Technical Writer

Durham, NC
Contract
Our client is seeking a technical writer with IT technical writing background and experience.The primary purpose of this position is to provide technical writing and documentation support for the Program. Documentation support includes, but is not limited to: process and procedure development, functional and detailed design development, federal and state project document deliverables, software design development life cycle documentation, maintenance of project plans, status reports, user manual or help sheets, meeting agendas and minutes and various other technical and functional documents. The position will support technical business analysis, system architecture and infrastructure design, configuration management, project planning/tracking, definition and validation of business, functional, and technical requirements, and system implementation. Responsibilities: Tasks to accomplish these objectives include organizing and maintaining inventory of various project documents Administration and tracking project deliverables, Communicating with internal and external clients Timely communication to project team management on any potential issues Communicating and consulting within Division, project stakeholders  Ensure standards and procedures are applied to all project deliverables, proper methodology is used, and a high quality product is provided to client agencies. Assist the Project Manager and project staff in scheduling, preparing for and participating in QA reviews. Communicate processes and procedures to representatives with varied skill sets (business staff, technicians, managers, etc.) and demonstrate outstanding written communication skills. Skills: Progressive experience in technical communications, specifically creating software and system documentation for developers. 2yrs Required Experience with MS Office (Word, Excel, PowerPoint, Access), Visio, Adobe Acrobat Pro, SharePoint 2yrs Required Experience performing document research, interviewing, design, development, formatting/layout, and editing. 2yrs Required Experience using AP Style Guide and templates. 2yrs Required Experience in business analysis, system analysis/design and project time management related to support of a large IT project. 2yrs High level of experience with HTML, MS Project and JIRA. 2yrs

PeopleSoft Functional Analyst

Norfolk, VA
Contract
Financial Systems Functional Analyst Astyra Corporation is seeking a Financial Systems Functional Analyst to ensure continuous availability, functionality, security, integrity, user training and documentation of its financial systems for our client. A solid background in PeopleSoft and hands on configuration experience is strongly preferred. Support of the project team responsible for the implementation of PeopleSoft FSCM version 9.2 – serve as a functional team member/SME during the integration and be positioned to assume responsibility as the functional analyst post go-live. Experienced in all aspects of the Software Development Life Cycle (SDLC) process from requirements gathering to implementation. Understanding of the business processes underlying the financial systems functionality. Identify/define Application problems by conferring directly with users and evaluating procedures, processes and the adequacy of the functionality. Development of solutions by preparing and evaluating alternative workflows and technical/programming requirements. Control the solution by establishing specifications and coordinating development and testing with programmers. Validation of results by testing programs and monitoring solution implementations to ensure requirements are met. Develop and maintain required interfaces with other systems and internal and external organizations. Train users in the preferred/optimal manner of operating the financial system. Provide user aids and system specifications by writing and/or updating reference documentation. Utilize basic SQL skills to query database. Provide recommendations on departmental needs for additional training, report customizations, system enhancements, upgrades, etc. Ability to handle system security and user role profile management. Promote standardization across divisions in utilizing enterprise application systems. Minimum Qualifications Bachelor’s degree in Computer Science, Management Information Systems or substantially equivalent field for the purpose of the position. A degree in Accounting or similar field is acceptable, if work experience with financial systems is sufficient. 5+ years’ experience supporting enterprise-wide financial systems through programming changes and technical support. Demonstrated experience with Application support of financial system modules, such as Accounts Payable, Procurement, Billing, General Ledger, Fixed Assets and Budget. Knowledge and use of SQL (Oracle). Working knowledge of database architecture, terminology, processes and an understanding of database-based application system concepts. Demonstrated ability to identify, investigate and resolve technical system issues. Strong oral and written communication skills, including presentation skills. Must be detail oriented and possess excellent organizational skills. Must be comfortable working in a dynamic environment and committed to meeting deadlines and creating and improving processes. Collaborate with technical and cross-functional teams. Demonstrated competence of personal productivity software such as Microsoft Office (Access, Excel, and Outlook) at least at an intermediate level. Preferred Qualifications Maritime industry experience Experience with the PeopleSoft suite of financial system modules Experience in a corporate accounting environment Maintenance of certificates of expertise pertaining to related Applications

IT Operations Specialist

Raleigh, NC
Contract
Our client is seeking a individual responsible for advanced level response and support for users computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications. Skills: Candidates must have hands on experience with ServiceNow. 1yr Required Excellent verbal and written communication skills 5yrs Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013 5yrs Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts 5yrs Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers 5yrs Required Excellent customer service and teamwork skills 5yrs Required Willingness and ability to work overtime as needed 5yrs Required Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems software 5yrs Required Ability to coordinate long-term project planning for large research/development projects.  5yrs Required Knowledge of technical specialties 5yrs Required Ability to determine applicability in controversial or precedent setting situations 5yrs Required Ability to direct research and develop new technologies. 5yrs Required Knowledge of organizational effectiveness to evaluates feasibility for organizational needs5yrs Required

Sr. Project Manager

Raleigh, NC
Contract
Our client is seeking a experienced senior project manager in both in-house and third party developed solution implementation from conception through project closeout. Extremely experienced in project development life cycle, vendor management and working in a fast paced complex government environment. Responsibilities: Responsibility for the successful completion of end to end project work, including all work products Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks Responsibility for creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams, etc. Negotiations internal and external to the project teams Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting, and creating models to improve business decisions Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology Expected Skills: Able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Proficient in Microsoft Project using MS Project Server to manage multi-million dollar projects with a multiple year duration. 7yrs Strong communications skills, oral and written, with project team, management and executive management. 7yrs Proven planning and management skills including scope estimating, budgeting, testing, quality assurance and resource allocation. 7yrs Experience with project risk management, including failure mode effect analysis and planning 5yrs Experience implementing solutions utilizing third party vendors and third party products. 7yrs Project experience implementing both third party and in-house development solutions 5yrs Strong analytical and conceptual skills 5yrs Experienced in contract and vendor management 5yrs Preferred government IT Project Management experience 5yrs Preferred PMP certification 3yrs

Sr. Data Analyst

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Our client is seeking a individual responsible for the design, development and administration of transactional and analytical data constructs/structures (included within those responsibilities are the areas of data access and delivery technologies. Responsibilities: Utilizes expertise in data quality, data organization, metadata and data profiling. May provide technical support on data warehouse teams Data set sizes are usually huge (in excess of hundreds of millions of records). Required: 5+ years of SQL 5+ years of Python Ability to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levels Ability to influence multiple levels on highly technical issues and challenges Skills: Spark Teradata Demonstrated ability to move from one sequential assignment to the next (work environment and priorities can change quickly depending on business needs). Demonstrated ability to move data between production systems and across multiple platforms 5+ years experience with Financial Services clients Experience with major querying tools desired Coordinating others work while involved with multiple work streams

Billing Specialist I

Orlando, FL
Contract
Our client is seeking a individual responsible for timely and accurate client record maintenance. Support Client Billing and remittance. Research and resolve questions, complaints and grievances and ensure information in all databases is accurate and properly configured to support operations and properly record revenue. Support Management by communicating report results through meetings/e-mails to help mitigate revenue risks. Record all contracting information regarding billing and adheres to Sarbanes Oxley Policies for Employer Solutions. Essential Functions: Ensures Billing System is updated timely, appropriately and accurately to support accurate Client Remittance and proper revenue recognition for assigned Clients including all new business. Ensures timely deliver of billing cycled invoices to Clients. Fee for Service spreadsheet preparation for billing and including the individual billing to all customers. Researches and responds in a professional and timely manner to inquiries from both clients and other Internal Staff. Researches information regarding complex inquiries, develops solutions, and communicates professionally the outcome by telephone and in writing. Communicates with Account Executives to ensure that Client data is gathered in a timely manner. Responds to client/account management requests to update/change client information and ensures that all changes are made within operational guidelines and accurately support all other system related functions. Follows through on additional requests/projects as requested by Management. Requirements/Certifications: 1+ Years Accounts Receivable Experience including Billing, Reconciliations, and Collections. Solomon Experience a plus. Intermediate level MS Excel, Ten-Key by touch, must be detail oriented, decipher contract language, and compute billing adjustments manually. GED (Required) - High School (Required) - Associates Degree Preferred ?Work Schedule: Start Time: 08:00 AM End Time: 05:00 PM

Business Intelligence Developer Analyst

Raleigh, NC
Contract
Our client is seeking an expert business intelligence developer with deep experience in healthcare claims, eligibility & enrollment, and medical provider data to provide analytical support. Responsibilities: Monitor contract compliance of third-party vendors Assist in development of schedules of benefits and formularies Assist with the strategic direction for overall plan design You will work independently to gather business requirements from end users Identify data needs and delivery mechanisms Perform data discovery and data mining across large healthcare datasets Develop reports and dashboards for end users that are action oriented and easily understood Skills: Technical proficiency with SAS tools and expertise in health benefits management and associated data 5+ years experience data analysis using healthcare claims data 5+ years experience data analysis using healthcare eligibility & enrollment data 5+ years experience data analysis using medical provider data 5+ years experience using SAS tools to develop reports and dashboards Healthcare Insurance Experience/Domain Knowledge 5yrs SAS Visual Analytics 5yrs SAS Enterprise Guide 7yrs

ServiceNow System Administrator

Raleigh, NC
Contract
Our client is seeking a ideal candidate that will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application. Responsibilities: Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues Qualifications: The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with: Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) 2yrs Web applications, networks, protocols and email (SMTP, POP3) 2yrs Basic understanding of ITIL v3 methodologies 2yrs Understanding of enterprise IT architecture 2yrs Working knowledge of relational databases 2yrs Experience with database manipulation via a programming language 2yrs Proven ServiceNow implementation experience 2yrs Impeccable time-management and record keeping 5yrs The ability to take complex end-user requirements to code 5yrs A positive can-do attitude & willingness to learn 5yrs A strong personal commitment to quality service 5yrs The ability to work independently and with a team 5yrs Excellent communication 5yrs Experience in these areas is a plus: LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. 2yrs Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. 2yrs Web Services integrations. 2yrs

Data Center Technician III

Glen Allen, VA
Contract
This position has potential of being contract to hire. Sponsorship will not be provided for this position. Our client is seeking a individual with extensive knowledge and hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux), and experience (8 or more years) in both areas.  Procurement knowledge and experience, vendor management, and knowledge of data center best practices are also requirements. Individual will need understanding of cabling specifications and best practices for voice and data solutions, strong electrical theory, HVAC, security, raised floor and other best practices associated with managing an enterprise level data center. Individual must also possess thorough understanding of OSI model, and demonstrate proficient hands-on experience with multiple major information technology hardware platform (mainframe, distributed, microcomputer, telephony). Individual will be required to use a Data Center Visual Management tool to update and maintain raised floor plans from design through implementation and maintenance phases of project.  Responsibilities: Analyzes and resolves facilities related production issues. Documents and follows up on all issues to ensure customer satisfaction and stability. Engagement with operational platform teams and customer IT teams to support problem management activities including root cause analysis. Participation in creation and implementation of project designs. Participation in creation and implementation of security standards. Participation in on-call activities. Basic Qualifications: Experience in an applicable operations role including cabling systems, asset management, power and space management, or raised floor logistics. 9yrs Hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux) 10yrs Certification in a facilities operations or engineering field Bachelors Degree in Computer Science MCSE, MCSA, ITIL Certification, Basic Unix, Basic SQL Experience in an enterprise level Data Center 10yrs Certification in hardware and software required. Excellent communication skills, both oral and written since position's audience includes technical, project and business resources. Must be proficient at managing multiple tasks and deadlines (often conflicting for priority) ITIL knowledge and experience preferred but not required. Candidates must be flexible with regard to work during either day or night shifts (potentially, 12-hour shifts as well): Shift: Days: front half = S, M, T & every other WED; back half = Every other W, TH, F & Sat Nights: front half = every other Sat, S, M, & T; back half = W, TH, F & every other Sat  

Middleware App Developer

Raleigh, NC
Contract
Our client is seeking a Middleware Application Developer to work onsite to implement middleware solutions for legacy and new applications. They will support agency staff in the expansion of electronic filing to include Estates and Trusts, a tax type that is currently processed by paper only. Due to staff turnover within the Java and Middleware Applications Group, a developer experienced with IBM Operational Decision Manager is needed to fill the gap while the team is rebuilt. The role will also augment existing staff that are not as experienced on the aforementioned products and enable them to gain experience and expertise in a complete development life cycle and ensure this work stays on schedule.  Responsibilities: Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems. Skills: The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. A minimum of five years of experience working with IBM Operational Decision Manager (ODM). Hands on experience developing and implementing solutions with ODM. 5yrs Preference given to candidates who also have experience implementing solutions with IBM Integration Bus, IBM DataPower Gateway, Publish-Subscribe (Pub/Sub), or similar products. 5yrs At least five years of experience in managing and leading technical teams. A demonstrated understanding of ITIL processes and working within the SDLC. 5yrs Ability to mentor less experienced technical personnel. 5yrs Advanced status reporting and communications skills that can go across levels in an organization. 5yrs  

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