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IT Support Specialist

Greenville, NC
Contract
Our client seeks an experienced, highly motivated individual to serve as an IT Support Specialist to provide support for production information technology including hardware/software configuration and support of all information technology components. IT Support Specialist: Participate in end-of-life refresh of PC/laptops. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc. Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the IT department. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Assist in moves and relocations of judicial facilities, including courthouses and other office locations. Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives. Qualifications: Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Overnight travel to locations across the state as required. Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components. Skills in: Installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: Work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions. Skills: Active Directory. Desired 3 Years Office 2013/2016/O365. Required 3 Years TN3270. Highly desired 3 Years Wireless Access Points. Highly desired 3 Years Imaging and installing PC/laptops. Required 3 Years Printer troubleshooting. Required 3 Years This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls.

Test Scripts Writer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation as a Test Scripts Writer. Duties Include: Analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher. Required 7 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 7 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 7 Years Strong analytical and problem solving skills. Required         Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required         Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required         Ability to work in a rapidly changing environment. Required         Stable work history. Required         Experience with testing Curam products. Highly desired 1 Years Experience testing for a health and human services project. Highly desired 1 Years Experience with executing SQL to validate or test. Desired 6 Months Experience navigating on a UNIX platform. Desired 6 Months Experience developing and executing Selinium automation test scripts. Desired           

IT Enterprise Business Analyst

Raleigh, NC
Contract
Our client seeks a Senior level Business Analyst and Tech Writer to support the Business process analyses and Requirements gathering towards implementation of the Enterprise System. Primary tasks include: Identify and document business processes and data flows. Document detailed business requirements related to the business processes. Conduct detailed analysis between the business requirements. Document the gap analysis, and assist with development of project artifacts including test plans. Additional tasks are documenting and tracking the requirements traceability, participating in user acceptance testing, and project level documentation. At least seven years of progressive experience with the following: Extensive knowledge of applicable business information systems, business system analysis techniques and testing methodologies. Demonstrated experience in gathering business requirements and developing of business rules and process flows. Proven experience with business process design, definition and/or re-design. Experience with industry standard Business Analysis methodologies and problem solving. Experience in developing test scenarios and test cases and execution of user acceptance testing. Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project. Excellent communication skills (both verbal and written) and ability to facilitate small-to-large meetings. Demonstrable analytical skills and an attention to detail.           Excellent creative thinking and problem solving skills.                Proactive, quality oriented, with demonstrated leadership and team building skills. Hands on experience in solution testing using industry standard tools.               Experience writing procurement documents including RFP. Nice to have

Mongo Database Administrator

Research Triangle Park, NC
Contract
Our client seeks a contract resource to assist with the development and implementation. The Database Administrator utilizes strong database administration experience and technical expertise for creation, management, ongoing maintenance and monitoring of MongoDB database implementations. Responsibilities: This position proactively identifies opportunities to improve data queries and pursues modern and secure practices. Work with programming staff to ensure hardware configurations, clustering, replication, compression and currency of database versions are optimal and promote stability. Work with the Technical Architects and BI lead to document scope, tasks, risks, dependencies, and mitigation plans. Create and update support documentation and review of work products. Establish consistent maintenance SLA and performance reporting metrics. Qualifications: Contractor is expected to be able to work without assistance. Can provide limited leadership to others. Able to manage medium complexity work efforts and maintains confidentiality of its customers proprietary information. Required: Knowledge of Oracle. Required 7 Years Database Administrator experience. Required 7 Years Experience working with MongoDB. Highly desired 2 Years Experience working in a large scale, highly scripted environment. Required 7 Years Willing and available to participate in 24/7 on call pager rotation. Availability to work nights, weekends, and/or holidays as needed. Required            Background in Virtual Machine Systems. Required 7 Years Excellent written and verbal communication skills. Required 7 Years Bachelors degree in Computer Science, related field, or equivalent. Required        

IT Security Analyst 1

Richmond, VA
Contract
Astyra is seeking a IT Security Analyst. Responsibilities:  Manage account request system. Assist customers with account issues. Ensure adherence to Agency security requirements. Troubleshoot and resolve security issues using Microsoft Active Directory and other tools. Maintain Agency Security Operations documentation. Assist in other Agency Security Operations as needed. Required: Knowledge of Microsoft Active Directory account and group management practices.  Required 2 Years Knowledge of COV Security requirements, NIST 800 requirements, or comparable security governance model. Required 2 Years Ability to assume security operations responsibilities as needed. Required 2 Years Excellent written and verbal communication skills and a customer focused attitude. Required  2 Years Attention to detail, well organized, and ability to work in a team. Required 2 Years Experience with IT account management, service management, and security tools. Nice to have 2 Years

Desktop Support Specialist

Fayetteville, NC
Contract
Our client is seeking an individual who uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Responsibilities: Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas: This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security: It is the responsibility of all Technical Services Staff to be aware of ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Required: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years Installing and imaging new computers and loading appropriate software for customers. Required 7 Years Installing local and network printers and other peripherals and configuration of same. Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years

Medical Claims Collector

Orlando, FL
Contract
Our client is seeking an individual responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving non-payment and reducing accounts receivable delinquency. Essential Functions: Reviews open accounts for collection efforts. Accountable for reducing delinquency for assigned accounts. Accountable for meeting or exceeding metrics for accounts contacted and balances reviewed. Responsible for outbound collection calls and/or emails in a professional manner while keeping and improving customer relations. Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collects customer payments in accordance with payment due dates. Identifies issues attributing to account delinquency and discusses them with appropriate team members and/or management. Reviews and monitors assigned accounts and all applicable collection reports. Provides activity reports to appropriate stakeholders as needed. Provides timely follow-up on payment arrangements. Accountable for collecting payments in accordance with payment due dates. Mails correspondence to customers to encourage payment of delinquent accounts. Faxes documents to accounts and effectively follows up to accelerate the collection process. Other duties as assigned by management. Duties may vary depending on SBU supported. Requirements/Certifications: HS Diploma/GED 2+ years in Medical Claims & Collections Temp to perm depending upon experience & attendance Start Time: 09:00 AM End Time: 05:30 PM  

Help Desk Analyst

Research Triangle Park, NC
Contract
Our client is seeking an individual who will support the application by assisting outside customers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring system issues by diagnosing the root cause and resolving issues for escalated user issues from Tier I triage analysts. Issues may be mitigated by engaging appropriate business/policy staff, software developers and/or client implementation specialists. Responsibilities: Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented. Skills: Experience and knowledge of browser-based applications. Required 3 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience working in a Application/Production Support based (not hardware) help desk environment. Required 3 Years Working knowledge of social services and Medicaid programs and systems. Desired 3 Years Broad knowledge of the application and functionality. Desired 3 Years Experience writing and running SQL queries. Highly desired 5 Years Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required

Application Production Support Analyst

Research Triangle Park, NC
Contract
Our client is seeking an individual who will support the application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. Responsibilities: These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented. Skills: Experience and knowledge of browser-based applications. Required  3 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience working in a Application/Production Support based (not hardware) help desk environment. Required  3 Years Working knowledge of social services and Medicaid programs and systems. Desired 3 Years Broad knowledge of the application and functionality. Desired 3 Years Experience writing and running SQL queries. Highly desired 5 Years Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required        

Uniform Assessment System (UAS) Assessor - RN

Brooklyn, NY
Contract
Our client is seeking an individual responsible for the completion of UAS Initial Assessments and Reassessments based on NY State. Enrollment paperwork materials required to appropriately process consumers application for enrollment. UAS Tasking Tool based on guidelines and training. Responsible for correction and revision of UAS, paperwork, and tasking tool documentation based on review and feedback provided through quality and associated review processes. Essential Functions: Complete UAS Initial and/or Reassessment documentation, enrollment paperwork, and tasking tool in the consumers home. Attend training and continuing education sessions and lessons focused on the proper completion of UAS documentation, enrollment paperwork, and tasking tool. Focus on continuous improvement and quality excellence in the completion of all material associated with the initial enrollment/continued enrollment of consumers as members in the plan. Supports initiatives of the Quality Assessment and Performance Improvement Committee. All other duties as assigned. Requirements/Certifications: Bilingual preferred (Spanish or Chinese languages). Minimum1 years clinical experience with focus in UAS Assessment UAS Assessor experience is required Degree: Associates Licensing: RN - Registered Nurse, State and/or Compact State Licensure Care Mgmt (Required)CCM Certified Case Manager Care Mgmt (preferred)CCP Chronic Care Professional Location: Candidate will be assigned to any of the following cities: Brooklyn, Bronx, Manhattan or on occasion to Westchester. Mileage reimbursed at a rate of $.54/mile.This is not a telephonic role. They are in house visits. Will be required to report to the office located in Brooklyn once a month. Hours: The position is M-F with the typical hours of 9am - 5pm; however there is some flexibility with the hours. Additional skills/experience: Understands and is able to apply principals of Care Management and Person Centered Service Planning. Is able to understand and apply coverage guidelines and benefit limitations. Familiar with clinical needs and disease processes for chronic physical and behavioral illnesses (depression, challenging behaviors, Alzheimers disease and other disease-related dementias). Understands and adapts appropriately to issues related to communication, cognitive or other barriers. Start Time: 09:00 AM End Time: 05:00 PM Duration: Temp to hire THESE ARE FIELD EMPLOYEES THAT WILL BE DRIVING FROM LOCATION TO LOCATION.

CAD Designer

Harrisburg, PA
Contract
Astyra is seeking a Technical Specialist (TS) to develop, facilitate and conduct end user training for the upgrade of the CADD software (Bentley MicroStation, InRoads SS2/SS3 to OpenRoads SS4/Connect, including revised workspace and work flow). The candidate must possess a solid understanding of the processes associated with civil engineering design and have current skills in Bentley software listed below: MicroStation Storm and Sanitary/Subsurface Utility Engineering (SUE)/Subsurface Utility Design and Analysis (SUDA) OpenRoads Technology for Survey and Roadway Design iPlot and iPlot Organizer Trimble Business Center Other responsibilities include: Design training plans that deliver large-scale transformation that achieve Department-wide adoption and proficiency for approximately 600 end users. Collaborate with the team members to: Develop customized training materials to address the needs. Identify appropriate business examples to illustrate key concepts/features. Identify and document business practices that maximize efficiency. Develop and conduct customized training for additional applications as needed. Coordinates training reviews to verify that designed trainings meet quality standards, functional/ technical requirements and user needs. Works with the team members to anticipate, identify, track and resolve issues with current training and develop contingency plans as necessary. Documents all work for future reference. Follows quality standards. Travel requirements: Approximately 50% of time will involve traveling. During the training phase, consecutive weekly travel will be required for 4-6 months. Expenses for personal vehicle, lodging and meal expenses must be paid by the candidate but will be reimbursed per travel allowance policies. Skill Requirements and Experience Required: Strong oral and written communication skills in the English language. Knowledge of civil design process. Two years (four years desired) working knowledge and support experience which includes technical understanding, creation/maintenance of user documentation and training, in Computer Aided Drafting and Design Engineering Software. Minimum of one year experience in delivering live multi-day training classes for highly technical civil design software. Flexibility to travel for consecutive work weeks to conduct multi-day training classes at various locations. Highly Desired: Bentley MicroStation, InRoads and InRoads Survey civil design software. 4yrs Bentley civil design software: OpenRoads, Storm and Sanitary, Subsurface Utility Engineering (SUE)/ Subsurface Utility Design and Analysis (SUDA), IPlot and IPlot Organizer. 2yrs Trimble Business Center: Minimum of one year experience in developing customized training materials for classroom, instructor led and web-based training classes. Experience in developing comprehensive user documentation.  

SharePoint Developer/Administrator

Raleigh, NC
Contract
Our client is seeking and individual responsible for identifying user requirements including scope and objectives, data required, and interfaces needed by participating in business analysis and the development of requirements, independently converting requirements into technical specifications used to code/develop automated work flows using one or more programming languages. This position collaborates with other Application Developers to establish complex internal processes for developing programming, quality assurance and documentation standards. Responsibilities and Duties: To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Responsible for identifying moderate to complex business requirements from college stakeholders and translating them into workflows and specifications for creating automated solutions. Accountable for defining technical specifications for selection of new software or modifications to existing software applications. Upgrades, repairs and replaces in-house and/or third-party applications as needed. Responsible for troubleshooting legacy web-based applications, scripts and adjacent systems. Tests and installs new applications into production as needed. Performs efficient, high quality coding in the appropriate programming language to manage data and processes. Responsible for the design, development and implementation of web services, comprised of Representational State Transfer (RESTful) and/or Simple Object Access Protocol (SOAP) based HTTPS endpoints for use in both custom applications and integration with third-party APIs. Responsible for creating detailed documentation to be utilized by both technical personnel and end-users. Accountable for maintaining revision controls for supported software applications. Responsible for performing routine to moderately complex database administration tasks. Provides project management best practices in supporting all facets of the software development life cycle. Collaborates with System Administrator in performing Windows/Unix/Linux systems programming/administration tasks. Researches and stays current of security threats and vulnerabilities and assists in developing mitigation strategies. Responsible for preparing guidelines and test scripts for end users to conduct proper testing and quality assurance on business processes. Closely collaborates with System Administrators with installing, configuring and testing servers in a variety of operating systems including Linux, Unix and Windows. Accountable for maintaining data integrity and security for supported software applications including monitoring of critical services. Provides guidance and mentoring to Application Developer I personnel as needed. Skills: SharePoint 2013 development. Required 2 Years SharePoint 2013 Administration. Required 2 Years Exposure to Ellucian Portal. Desired 1 Years Associate's Degree. Required         experience writing SQL statements in one or more relational databases (MySQL, Oracle, SQL Server). Required 2 Years experience with knowledge of Windows or Unix/Linux development environment. Required 2 Years

Medical Call Center (CSR)

Richmond, VA
Contract
Job Title: Call Center Customer Support Hero We are hiring, and you could be our next voice!  We are seeking outgoing individuals who love helping people and want to work in a call center environment conducting healthcare preauthorization. This temp-to-hire position must be filled urgently and is located in Richmond, Va. A typical day in this role involves: Accurately logging and retrieving information on a computer Meeting or exceeding call volume guidelines Investigating and resolving customer problems Responding to customer inquiries and requests in a timely and professional manner Having a sense of urgency in our fast-paced call center Interacting with hospitals, physicians, beneficiaries, or other program recipients. …...and most importantly:   Providing an energetic and educating conversation with our customers and clients :) If you have: A High School diploma or equivalent Knowledge of medical terminology 1-2 years of customer service/telephone experience Can speak English fluently You’re our perfect candidate! Bilingual English-Spanish is a plus. Apply today and begin your career with Astyra! *You will be required to sit for extended periods of time; key and/or control objects; occasionally lift and/or move objects weighing up to 15 pounds; use a personal computer and communicate effectively with internal and external customers. Astyra is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Help Desk Analyst 2

Harrisburg, PA
Contract
Astyra is seeking a Help Desk Analyst who provides Helpdesk Level 2 Support by performing the skills listed below. Responsibilities: Applies predefined images to agency PCs and laptops and verifies successful completion. Installs approved software that is not part of the base image. Installs and configures peripheral devices (scanners, printers, etc.) and drivers as necessary. Provides PC/laptop troubleshooting as required. Use ServiceNow to update and resolve trouble tickets. Provide customer service relating to helpdesk tickets. Qualifications: Must be able to lift and move PCs, monitors, etc. Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Required: Tier 2 technical support for hardware and software. 3 Years 4 year college degree in field of specialty or equivalent experience. Highly desired Experience with call tracking and ticketing software. 3 Years Provides user training, documentation, manuals. 3 Years Windows 7, Office 2010, PC/Laptop/Peripheral Hardware Troubleshooting and Basic Network Connectivity Troubleshooting. Required         This resource will be required to work Monday through Friday 8:30 p.m. to 4:30 p.m.

UI/UX Developer

Harrisburg, PA
Contract
Responsibilities: Collaborate with Project Team (Business Analysts and Technical Architects) to define and implement innovative solutions for the project direction, visuals and experience. Execute all visual design stages from concept to final hand-off to technical team. Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks. Create wireframes, storyboards, user flows, process flows and site maps with responsive UI to effectively communicate interaction and design ideas. Present and defend designs and key milestone deliverables to peers and executive level stakeholders. Conduct user research and evaluate user feedback. Establish and promote design guidelines, best practices and standards with reusable UI perspective. Requirements: 4 year college degree or equivalent technical study desired Proven UI experience. Required 8 Years Demonstrable UI design skills with a strong portfolio. Required 5 Years Solid experience in creating wireframes, storyboards, user flows, process flows and site maps. Required 5 Years Proficiency in visual design and wire framing tools with 5 years of experience. Required 5 Years Proficiency in HTML, CSS, and JavaScript (including latest versions like HTM5, CSS3 etc.) for rapid prototyping with 5+ years of experience. 3 years of experience with automated/manual UI testing tools Ability to design responsive web user interfaces for web applications using Java (JSF) as well as .NET frameworks. Required 3 Years Experience with PrimeFaces 5.3 components suite is desirable. Excellent visual design skills with sensitivity to user-system interaction. Ability to present your designs and sell your solutions to various stakeholders. Ability to solve problems creatively and effectively. Ability to multi-task, prioritize and manage commitments and deadlines in fast-paced environment. Ability to work directly with the business team to set expectations and manage workload and deadlines with changing and competing priorities. Up-to-date with the latest UI trends, techniques, and technologies. Overall 5+ years of experience in the UI/UX and/or BS/MS in Human-Computer Interaction, Interaction Design, or related. Experience working in an Agile/Scrum development process. Ability to read, write and speak clearly in English and to effectively present ideas and concepts in a visual or verbal manner.

Customer Service Associate

Glen Allen, VA
Contract
This position is a front-line service position communicating to members and providers  programs, policies, and procedures. Responsibilities include answering incoming calls on eligibility, benefits, claims, and authorization of services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the first call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Links or makes routine referrals and triage decisions not requiring clinical judgment. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Educates providers on how to submit claims and when/where to submit a treatment plan. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Lead or participate in Care Management Center activities as requested that help improve Care Center performance, excellence and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid Care Management Center in better serving its members and help achieve its business and operational goals. Assist CMC efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume full responsibility for self-development and career progression. Proactively seek and participate in ongoing training (formal and informal) in all aspects of the Customer Service Associate role. Assist in the mentoring and training of new CSAs. Remain responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Non-Essential Functions: Performs various other duties and special projects that are assigned by management on a daily basis while performing primary functions. Service Delivery Expectations: Must be customer service oriented, meet service standards in all categories on a monthly basis, be a team player, maintain member and provider confidentiality at all times, demonstrate effective problem solving skills, and be punctual and maintain good attendance. Minimum Requirements: HS/GED.Computer Skills Must be a proficient typist and able to maneuver through various computer platforms while verifying demographic information on all calls. Other excellent verbal and written communication, organizational and multi-tasking skills. Must recognize customer service as an ever-changing environment-this causes one to be flexible in scheduling and having the ability to accept change. Responsible for meeting call handling requirements and daily telephone standards as set forth by the CMC. Must agree to observing service for the purpose of training and quality control. Preferred Qualifications: College degree. Experience in a Customer Service/Health Care environment Requirements/Certifications: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. High School (Required) GED (Required) Start Time: 08:00 AM End Time: 08:00 PM  

Curam Reports Developer

Research Triangle Park, NC
Contract
Our client seeks a contractor to assist with the design and implementation of reports using Curam Software. products. The selected candidate will analyze and identify reporting requirements for the Case Management System reports and develop recommendations to effectively report data of mid to high level complexity. This is related to varied business metrics and for designing, coding, testing, debugging, and documenting reporting solutions, while enhancing existing reports to ensure that solutions continue to meet business needs. Responsibilities: Selected candidate must understand the underlying data sources (databases) and interpret requirements provided by the business to analyze operational issues and develop appropriate diagnostic and/or tracking data via reports and dashboards. This includes but is not limited to write complex report queries using big tables, report layouts, necessary supporting data structures. Duties also include gathering and documenting requirements for new reports and changes to existing reports, Analyzing existing complex Reports queries, Analyzing Report and Query Data to fix the Report issue. Write effective SQL queries with large tables with good performance, extraction or collection of data for performing queries, writing reports and developing and analyzing operational performance metrics and reports to ensure the quality and integrity of extracts through the use of validation and audit strategies. Skills: Experience programming and design of large scale web-based distributed systems. Required 2 Years Experience in using Oracle, Oracle Utilities, ETL tools such as Oracle Warehouse Builder (OWB) or Oracle Data Integrator (ODI). Required 2 Years Experience with SQL scripting and Relational Database modeling. Required 2 Years Experience with structured system development methodologies. Required 2 Years Ability to develop relationships/partnerships with customer by responding to needs and exhibiting an sense of urgency; independently identify options. Required         Ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required         Prefer experience with Business Intelligence tools such as Business Objects or BIRT. Highly desired 2 Years Prefer Data Warehouse experience. Highly desired 2 Years Experience with the Curam product. Highly desired 2 Years Strong SQL Skill. Highly desired 2 Years

IT Process Coordinator

Richmond, VA
Contract
The team is currently going through a Data Transformation; moving to the cloud and greatly enhancing the data experience (single source of truth easily accessed by data consumers). In the move to this new data environment, the focus is on standing up/enhancing the Data Governance program for the new environment. Process Coordinator Support the Data Governance and Implementation Leads Tactical execution of Commercial Data Governance deliverables Establish data management standards Issue management

Desktop Support Specialist

Edenton, NC
Contract
Our client is seeking an individual who uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Project Management : Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas: This position is responsible for creating and maintaining all documentation of process and procedures for all areas. Required 7 yrs This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security: It is the responsibility of all Technical Services Staff to be aware of the security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Qualifications: Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 yrs Installs and images new computers and loads appropriate software for customers. Required 7 yrs Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Required 7 yrs Responsible for user data and migration of profiles as computers are replaced. Required 7 yrs Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Sr. Desktop Support Specialist

Raleigh, NC
Contract
Our client is seeking an individual who uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas: This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security: It is the responsibility of all Technical Services Staff to be aware of the security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Qaulifications: Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 yrs Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Required 7 yrs Installs local and network printers and other peripherals and configuration of same. Required 7 yrs Responsible for user data and migration of profiles as computers are replaced.Required 7 yrs Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Documenting process and procedures related to technical field support activities.

Scrum Master

McLean, VA
Contract
Scrum Master Base Requirements Support the product development process: Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed Scrum-related meetings: Track and communicate team velocity and sprint/release progress Maintain process documentation Ensure the development teams are practicing the Agile principles Support the Product Owner: Assist as needed with backlog maintenance Assist with internal and external communication, improving transparency, and radiating information Assist with prioritization and resolution of defects/bugs Support the product team: Participate proactively in developing and maintaining team standards, tools, and best practices Identify and remove impediments, prevent distractions Facilitate discussion and conflict resolution Empower the team to self-organize Qualifications: Bachelor's degree or combination of relevant education and experience. Excellent interpersonal skills, ability to work with diverse personality types. Ability to understand technical issues at a high level. A thorough understanding of Agile software development methodologies, values, and procedures. Exceptional communication, organization, and time management skills. Ability to coach the team to reach their highest potential. Collaborative approach to driving decisions. Strong analytical and problem solving skills with a high attention to detail. Must be a Certified ScrumMaster with 5+ years of project management experience and 5+ years of ScrumMaster experience.            

IT Enterprise Tester

Raleigh, NC
Contract
Our client is seeking a Testing Specialist to do various levels of Testing on a new web development for the Enterprise project. Information Technology Division (ITD) currently maintains several FoxPro-based applications. Those applications, along with multiple manual processes, are being replaced by a new web-based, secure, multi-user application under the Enterprise Project. This development effort is being performed in multiple phases and is expected to last multiple years. Qualifications: This position is required to work in a rapid-paced development team environment using HP Quality Center ALM testing tool. The ideal candidate must have experience with interpreting business requirements to create all-inclusive test case scenarios, perform test cases to meet unit, system, regression and performance test phases, and document test case results. Candidate should have experience working in an Agile development environment and is required to conduct various levels of testing for this project. Skills: Experience with all types of testing unit/system/performance/regression. Required 7 Years Experience using HP Quality Center ALM tool. Required 5 Years Experience working in an Agile Environment. Required 3 Years Experience testing against Microsoft .NET C# applications.  Required 5 Years Experience testing against Microsoft WPF applications. Required 5 Years SQL Server 2012 and higher experience. Required 7 Years .NET4.0 and higher experience. Required 7 Years IIS 5.0 and 7.5 experience. Required 5 Years Web Services experience. Required 7 Years WPF experience. Required 5 Years WCF experience. Required 5 Years XML experience. Required 7 Years SOAP experience. Required 7 Years WSDL experience. Required 7 Years LINQ to SQLm experience. Required 5 Years Business Intelligence Development Studio (BIDS) experience. Desired 5 Years Microsoft Enterprise Application Blocks experience. Nice to have 5 Years Effective communication skills, both verbal and written. Required         Strong Problem solving and analytical skills. Required         Microsoft Visual Studio Testing toolset including Microsoft Test Manager and Web Performance Testing Tool. Required 5 Years

Automation Specialist III

Vienna, VA
Contract
Astyra is seeking a Quality Assurance Specialist to work a contract role. Basic Qualifications: Bachelors Degree At least 5 years of experience in these Quality Assurance technologies: ATDD, Cucumber, SoapUI and Postman At least 2 years of experience testing UI technologies using Selenium or other tools. At least 4 years of experience in testing RESTful APIs developed using Java, Spring or Jersey At least 1 year of experience in GitHub, Jenkins. At least 1 year of experience in one of the following: MSSQL, Oracle, PostgreSQL, No-SQL, MongoDB, or DynamoDB Preferred Qualifications: 1+ years experience in one of the following Cloud technologies: AWS, Azure, Google, OpenStack 1+ years experience in one of the following Build and CICD technologies: SVN, Maven, Nexus or Sonar, Docker, Ansible, Chef or Terraform 1+ year experience in Web/UI development and testing including: HTML, CSS, AngularJS/Angular/NodeJS 1+ years experience with one of the following Agile methodologies: Scrum, SAFe, and/or Kanban    

Java Developer III

Richmond, VA
Contract
Our client is seeking software Engineers for our agile teams to deliver working software for the Recoveries Business in US Card in support of the product development for the new future state platform. Responsibilities: Team members will be responsible for full stack development (front end web client, back-end services and APIs) in all phases of the system development lifecycle (story refinement, analysis, design, develop, test and deploy) utilizing agile delivery methodology, adherence to existing process guidelines and production support of implemented capabilities. The team will be co-located with its business partners and engage with other teams both in Recoveries and outside Recoveries. Basic Qualifications: 5+ years experience in software development 3+ years experience in in application development using Java, J2EE, Linux 3+ years experience in web application development using AngularJS, Javascript Experience developing REST APIs Experience with Spring Tool Suite Experience with Agile and Agile Craftsmanship practices including TDD/ATDD, Paired Programming and Emergent Design Excellent teamwork and collaboration skills Strong oral and written communication skills Preferred Qualifications: Experience with deploying applications to the cloud (AWS) Experience with Micro-services Architecture Knowledge of Domain Driven Design Experience with Git version control system Experience in DevOps and using CICD tools and processes (such as Jenkins, Maven, Ansible, Consul, Docker) Experience with messaging tools such as Kafka, AWS SQS Familiarity with Financial Services and Banking concepts        

Sr. Application Developer

Richmond, VA
Contract
In this role, you'll use your experience with Java, Spring, Message Queues, Rules, Fast Data, Streaming & Big Data technologies to work side-by-side with product owners and Agile team members in building our next generation of big data capabilities. Java: Basic Qualifications: Bachelors Degree or military experience At least 7 Years experience in Application development At least 4 Years experience in Java, J2EE, Spring, JMS and Java related build and deployment tools and technologies. At least 1 Year experience working with Big Data Technologies such as Apache Storm, Apache Spark and Kafka. At least 1 Year experience working with PostgresSQL. Basic knowledge in Cloud Technologies such as Amazon Web Services. Basic knowledge with In Memory Data Grid solutions such as Apache Geode or Hazelcast. Basic knowledge with rules engines such as Drools Preferred Qualifications: Masters Degree in Computer Science or Engineering At least 8 Years experience in Application development At least 6 Years experience in Java, Unix, PostgresSQL and/or SQL Server At least 3 Years experience in COTS products with strong skills interacting with the vendor At least 4 Years experience in DBMS such as Oracle, SQL server, SQL scripting, tuning and scheduling. Area-dependent developer certification (e.g. Sun Certified Java Programmer/Developer, application vendor-specific certification). At least 1 year AWS Cloud experience      

Application Developer III

Richmond, VA
Contract
Description: Responsible for the overall system design. Requires a bachelor's degree and may be expected to have an advanced degree in area of specialty and 6+ years of experience in the field or in a related area. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May provide consultation on complex projects and is considered to be the top-level contributor/specialist. Typically reports to a manager or head of a unit/department. Basic Required Qualifications: Java, Spring, AWS, Postgres SQL/No SQL DB experience, Rest API, Agile methodology   Preferred Skills: Angular JS Work with product owners to understand desired application capabilities and testing scenarios Continuously improve software engineering practices Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies Lead the craftsmanship, availability, resilience, and scalability of your solutions Bring a passion to stay on top of tech trends and learn new technologies

GIS Application Developer

Harrisburg, PA
Contract
Our client is seeking a resource that will be managed by the GIS Director and will be assigned as the primary application developer for client’s web/mobile interactive maps. Specifically this resource will be tasked with providing for the maintenance of existing web and mobile interactive maps and migrating those to newer (JavaScript) platforms. There are also many planned additions and enhancements to these interactive map applications and this resource will be responsible for their implementation. These additions relate to needed and requested integrations of data and functions from the client organizations. The resource will also be tasked with the necessary modernization of a series of interactive maps to standardize our technologies. With all of the above projects, the resource will be responsible for developing approved designs/approaches, coding, testing, documentation and related implementation work. Additionally this resource will, as time allows - be tasked with other development tasks where GIS is being implemented within the Department. Responsibilities Utilize current technology to develop critical GIS application systems and functionality Development of integration techniques to link together multiple systems, particularly GIS and custom .NET solutions Modernization of older GIS applications Create application documentation Assist in the support and maintenance of existing applications Continue the development of applications and tools to effectively collect and share client GIS data assets Qualifications GIS Application Development on Flex or JavaScript APIs, Visual Studio, Adobe Flash Builder, HTRML/HTML 5 Required 4 Years MVC.Net Development Required 3 Years ESRI ArcGIS Server products for map service development Required 1 Year ESRI ArcGIS desktop products for GIS data development, processing, and analysis Required 1 Year ArcGIS Online Nice to have 1 Year Agile Development Experience (SCRUM) Nice to have 1 Year 4 year college degree or equivalent technical study Highly desired 4 Years

SiteCore Programmer Analyst

Richmond, VA
Contract
Astyra is seeking an individual who works fairly independently, this role formulates and defines system scope and objectives.  Responsibilities: Devises or modifies procedures to solve complex projects, and often multiple phases of a project.  Prepares detailed specifications from which programs will be written.  Designs, codes, tests, debugs, and documents those programs.  Incumbents are competent to work at the highest technical level of all phases of applications systems analysis and programming activities.  Works company wide in multi-platform environments on multiple project assignments. Guides and advises less experienced Programmer Analysts.  Monitored on project's progress and results.  Errors may cause delay, expense and disruption. Perform other duties as requested or assigned. (Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields.) Able to handle the most complex work and all aspects of the job using wide knowledge of the field and mastery (advanced knowledge, skill and/or abilities that provides subject matter authority and superior command in a particular job) of the subject matter May provide input in setting objectives and policy, identifying critical issues and introducing new concepts  Makes decisions independently Provides assistance, advice, and solutions to peers, customers, and co-workers Identifies and implements better work alternatives and business processes Qualifications In-depth experience in programming or systems analysis desired. Other experiences and qualities desired include: Demonstrated competency in verbal and written communications and interpersonal understanding. Demonstrated ability to seek out and understand customers' issues business needs Demonstrated ability to handle deadlines and pressures Conceptual thinking and reasoning abilities Demonstrated competency in logical and analytical thinking Demonstrated decision making ability Demonstrated competency in identifying and solving problems Demonstrated ability in the utilization of multiple tools to solve problems Experience in the adaptation to and the application of rapidly changing technology to business needs Demonstrated ability to perform as technical expert in field Ability to work independently Achievement orientation Self-starter Self-control Concern for quality Flexibility Education: Bachelors preferred Discipline: Business, Computer Engineering, Computer Science, Information Systems, Mathematics Skills: Web Design 2years Analytical Skills 2years Interpersonal skills 2years

AEM Developer

Harrisburg, PA
Contract
Our client is seeking a Jr. AEM Developer responsible for developing AEM solutions and integration with IBM WebSphere Commerce or similar Commerce product. The Jr. Developer will work with a Sr. Developer across functional and technical teams to implement the core features of Log In, Log Out, and Session Management, Header/Footer and Site Navigation, Transaction flows (gift registry, wine club, manage Favorites list), Customer Profile, Shopping Cart, Error Pages, PIM and Attribute Mapping, and Site Search. The ideal candidate will have an experienced understanding of managing Enterprise Content Management solutions with Commerce integrations, including the major responsibilities listed below. Responsibilities: Develop, implement and configure web content management solutions using Adobe Experience Manager v6.3+ and/or technologies such as Java, HTML/DHTML, XML, JavaScript, and web services. Integrating AEM Sites with IBM WebSphere Commerce or similar Commerce Product, including product imports, managing product attributes, and real-time product information: Familiar with architecting and implementing transaction management and catalog management and associated web interfaces for IBM WebSphere Commerce or similar Commerce Product. Implementing Product pages, shopping cart components, and checkout components in AEM. Participate in team development activities following the Agile methodology including Scrum. Completing stories within the commitments made for the sprint, including meeting all conditions of satisfaction and definition of done. Performing quality assurance reviews and fixing code, configuration and content issues in a timely manner. Working with Product Owner, Sr. Developer and ScrumMaster to proactively identify dependencies and options for effective iterative development. Perform other duties and projects as assigned. Skills: Experience with AEM templates, components, dialogs, widgets, and bundles. Experience working with AEM DAM, Sling/Apache Felix OSGi, workflows, and third-party integration. Experience with continuous integration and automated test execution. Experience with tools such as Jenkins, Eclipse, Maven, etc. Experience delivering software in Agile/Scrum, including story planning, working in sprints, Communicating blockers, working with ScrumMaster, Sr. Developer and Product Owner, and active participation in Sprint ceremonies (daily stand-up, demo, retrospective). Administration and debugging of Web servers, e.g. Apache, and web interfaces, e.g., SOAP, is preferred. Experience with performance testing, ideally with Apache JMeter, HP LoadRunner, Silk Performer, IBM Rational Performance Tester or similar, including tuning web applications and architecting to accommodate performance requirements. Experience with AEM Authentication Handlers, for example, Microsoft Active Directory, Kerberos, SSO. Knowledge in the JCR API, RESTful principles, Dispatcher a plus. Extremely organized, articulate, detail-oriented and comfortable working within a non-structured independent environment. Ability to prioritize the hierarchy of multiple tasks on various projects. Communication skills to present, persuade and work with multi-disciplinary teams on technical and strategic projects for the digital department. A willingness to embrace change and to adapt strategies on the fly. Qualifications: 2-6 years of Java/J2EE. Required  1-3 years of AEM development experience. Required 1-2 years of onsite client implementations of AEM. Required  Thorough technical understanding of different web technologies and e-commerce websites. Required Bachelors Degree or equivalent experience preferred. Required Adobe Certified Developer or Certified AEM Architect preferred. Required Prefer candidates local to the Harrisburg, PA Area.

AWS Cloud Administrator

Raleigh, NC
Contract
Our client is seeking an individual who will provide operational and technical support for a modern infrastructure-as-a-service platform (Amazon Web Services). The AWS Cloud Administrator will work closely with the Senior AWS Administrator to support a well-architected, modern AWS environment that powers about 50 key Drupal websites and applications as a part of the Digital Commons platform. You will work with key AWS services such as EC2, S3, RDS, as well as support web/digital operations such as handling redirect requests and code deployments. The Digital Solutions technical team works in a DevOps-oriented fashion and leverages tools such as TeamCity and TerraForm. The Cloud Administrator will also work closely with Drupal/PHP Developers who build, test, deliver, and manage modern, scalable, and secure web and digital solutions. In addition, the candidate will interface with our platform team, who onboard new websites and services to the Drupal platform for our agency partners. The candidate will not simply be in a corner taking tasks, but contributing ideas, feedback, best practices, and his or her hard work to help us build, grow, and manage a 21st century web and digital presence. Learn more about Digital Commons: https://it.nc.gov/programs/digital-commons Learn more about the Director of Digital Solutions: https://www.youtube.com/watch?v=cDyd-ZF0Rlc Other key responsibilities include: Research, promote, and implement DevOps-oriented solutions that leverage AWS services and product to meet state agency and citizen needs. Contribute to automation of systems and services to deliver solutions rapidly, securely, and at scale. Develop and operationalize continuous integration (CI) and continuous deployment (CD) processes and methodologies. Improving our security posture Manage web and application operations such as URL redirects and SSL domains. Provide day-to-day technical support for AWS platform. Assist with continual improvement of process and procedures. Handling customer support tickets of a backend/hosting nature The right candidate will be: Excited to make a positive impact on the delivery of digital services, resources, and content for our state agency partners and citizens. Eager to responsibly leverage AWS cloud services to innovate Be willing to work outside of core business hours in the event of an emergency or a significant project launch or code deployment. Follow security, scalability, and performance best practices Prefer open source and be rooted in LAMP stack technologies. Willing to support traditional web operational tasks (i.e. customer support tickets for redirects) Culture: Strongly collaborative. We use Slack to quickly solve problems and share solutions. Work in 2-week sprints, using tools such as Jira Organize and engage our digital community.   Enjoy occasional team lunches together Skills: AWS experience Required 2 Years Full LAMP stack (Linux/Apache/MySQL/PHP) experience Required 3 Years Experience with DevOps tools and practices such as Jenkins, TerraForm, and Vagrant. Required 3 Years Linux experience (RedHat/CentOS 6 and 7/Ubuntu) Required 3 Years Experience with Git or related code repositories. Required 3 Years Experience with agile processes (team uses Jira for ticket prioritization) a plus      Nice to have 1 Year Experience with debugging and application monitoring services. Required 3 Years Experience with Infrastructure as Code practices preferred. Highly desired 3 Years

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