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IT Trainer

Research Triangle Park, NC
Contract
**Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days.** Our client is seeking an individual to assist with the training and implementation. The primary purpose of the Training Developer is to analyze the system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support implementation. Responsibilities: This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Skills: Experience in curriculum design and developing training materials for adult learners. Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the  case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint). Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML. Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience. Required 3 Years Experience with adult learning practices, principles, and procedures in the classroom and online presentations. Highly desired     Ability to assist with basic application software and hardware support. Highly desired     Must have a strong understanding of internet concepts and web technology.   Highly desired     Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired     Knowledge of child welfare policy and practice in such as Intake, Assessment, In-Home Services, Foster Care, CPS, or Adoptions. Highly desired     Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required    

Project Manager- Expert

Raleigh, NC
Contract
Our client is seeking a project management assistance scheduling, budgeting, and managing projects as described below: The selected PM will assist with an ongoing project involving application replacement and scanning initiative.  The selected PM may assist with several projects including but not limited to an Office 365 Implementation and an Investigations Case Management Solution. Office 365 Implementation, as well as the Investigation Case Management Solution, are just getting started and a project manager is needed to assist with the Business Case through Project Close. The selected PM may also assist in managing several on-going efforts to ensure project deliverables are met in a timely manner. Role Type: Project Manager (Expert) Expected Skills: Able to manage highly complex work efforts; may have an advanced education; may have extensive industry experience. Description (including, but not limited to): Responsibility for the successful completion of an end to end project work, including all work products. Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks. Responsibility for the creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams. Negotiations internal and external to the project teams. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State. Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting and creating models to improve business decisions. Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology. Skills: Hands-on experience performing in an IT program/project management role for large-scale, complex IT programs/projects with high risk. Required 5 Years Experience preparing procurement/RFP documents, functional and non-functional IT application requirements, and managing third-party vendors. Required 5 Years Ability to develop and maintain effective relationships with clients, management, and project team members. Required 5 Years Experience with counseling and advising senior level management and leadership regarding issues and risks, process re-engineering and technology issues. Required 5 Years Ability to translate and communicate technical concepts, information, plans, and procedures to both technical and non-IT business personnel. Required 5 Years Excellent written and oral communications; possess conflict resolution and negotiation skills. Required 5 Years Knowledge of IT Project Management processes, procedures, documentation, and reporting criteria per PMI/PMBOK methodologies. Required 5 Years Experience with Microsoft Project, Word, PowerPoint and Excel. Required 5 Years Demonstrated ability to perform detailed work planning, risk assessments, and associated risk mitigation actions. Required  5 Years Agile project management experience with a focus on application development.  Highly desired 1 Year PMP certification desired. Highly desired 1 Year State government experience preferred; experience with the state's project portfolio management processes and tool (Touchdown) desired. Highly desired 1 Year  

County Support Liaison

Research Triangle Park, NC
Contract
 ** Please Note: Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Details regarding expenses included below.** Our client is seeking a Readiness Liaison to provide on-site support for users as they learn the Case Management System. This position uses functionality, as well as an understanding of how counties provide delivery of services to guide new users with incorrect navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. Responsibilities: Coordinate with other business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedures concerns impacting or related to one or more program areas. Skills: Experience effectively troubleshooting end-user issues in browser-based applications. Required 5 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience providing detailed feedback (written and verbal) on technical issues to end-users, management, and stakeholders. Required 5 Years Broad knowledge of social services/public service agencies with technical or direct experience within an organization. Highly desired  3 Years Experience with in-person customer service in which research and timely responses are critical. Required 5 Years Experience navigating complex, rules-based systems to identify and resolve user errors, mitigating the need to submit Help Desk tickets. Required 5 Years Experience providing detailed guidance to end-users, referring them to published resourced designed to improve workflow and productivity. Required 5 Years Experience with strategic planning, change management, and transition planning    Highly desired 3 Years Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required     Expense Information: Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel

Project Manager

Raleigh, NC
Contract
  Our client is seeking a Senior Project Manager is responsible and accountable to the School Business Systems Modernization Deputy Director for the overall success (on time, on a budget, on scope) of delivery for critical, larger, more complex and/or more visible projects within the School Business Systems Modernization Initiative (SBSM). The selected PM will assist School Business Systems Modernization with project management that may include but is not limited to projects that address the following business needs: ERP System Implementation, Grants, Licensure and Teacher Recruitment. Project Manager Expected Skills:  Able to manage highly complex work efforts; may have an advanced education; may have extensive industry experience. Description (including, but not limited to): Responsibility for the successful completion of an end to end project work, including all work products. Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks. Responsibility for the creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams. Negotiations internal and external to the project teams. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State. Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting and creating models to improve business decisions. Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology. Skills: Hands-on experience performing in an IT program/project management role for large-scale IT programs/projects. Require 5 Years Experience preparing procurement/RFP documents, functional and non-functional IT application requirements, and managing third-party vendors. Required 5 Years Ability to develop and maintain effective relationships with clients, management, and project team members. Required 5 Years Experience with counseling and advising senior level management and leadership regarding issues and risks, process re-engineering and technology issues. Required 5 Years Ability to translate and communicate technical concepts, information, plans, and procedures to both technical and non-IT business personnel. Required 5 Years Excellent written and oral communications; possess conflict resolution and negotiation skills. Required 5 Years Knowledge of IT Project Management processes, procedures, documentation, and reporting criteria per PMI/PMBOK methodologies. Required 5 Years Experience with Microsoft Project, Word, PowerPoint, and Excel. Required 5 Years Demonstrated ability to perform detailed work planning, risk assessments, and associated risk mitigation actions. Required 5 Years Agile project management experience with a focus on application development. Highly desired 1 Year PMP certification desired. Highly desired 1 Year State government experience preferred; experience with the state's project portfolio management processes and tool (Touchdown) desired. Highly desired 1 Year  

Project Manager

Raleigh, NC
Contract
Our client is seeking a Senior Project Manager is responsible and accountable to the School Business Systems Modernization Deputy Director for the overall success (on time, on a budget, on scope) of delivery for critical, larger, more complex and/or more visible projects within the School Business Systems Modernization Initiative (SBSM). The selected PM will assist School Business Systems Modernization with project management that may include but is not limited to projects that address the following business needs: ERP System Implementation, Grants, Licensure and Teacher Recruitment. Project Manager Expected Skills:  Able to manage highly complex work efforts; may have an advanced education; may have extensive industry experience. Description (including, but not limited to): Responsibility for the successful completion of an end to end project work, including all work products. Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks. Responsibility for the creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams. Negotiations internal and external to the project teams. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State. Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting and creating models to improve business decisions. Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology. Skills: Hands-on experience performing in an IT program/project management role for large-scale IT programs/projects. Require 5 Years Experience preparing procurement/RFP documents, functional and non-functional IT application requirements, and managing third-party vendors    Required 5 Years Ability to develop and maintain effective relationships with clients, management, and project team members. Required 5 Years Experience with counseling and advising senior level management and leadership regarding issues and risks, process re-engineering and technology issues. Required 5 Years Ability to translate and communicate technical concepts, information, plans, and procedures to both technical and non-IT business personnel. Required 5 Years Excellent written and oral communications; possess conflict resolution and negotiation skills. Required 5 Years Knowledge of IT Project Management processes, procedures, documentation, and reporting criteria per PMI/PMBOK methodologies. Required 5 Years Experience with Microsoft Project, Word, PowerPoint, and Excel.  Required    5 Years Demonstrated ability to perform detailed work planning, risk assessments, and associated risk mitigation actions. Required 5 Years Agile project management experience with a focus on application development. Highly desired 1 Year PMP certification desired. Highly desired 1 Year State government experience preferred; experience with the state's project portfolio management processes and tool (Touchdown) desired. Highly desired 1 Year

Technical Specialist- Mid Level

Raleigh, NC
Contract
Our client is seeking an individual familiar with system management tools and has experience in imaging and deploying PCs at an enterprise level. Tasks included are: Expertise in any or all of the following system management tools: KACE, Altiris, Ghost Solutions Suite, SCCM. Expertise with managed Installations, Patching, KScripts, Reporting, Labels, inventory, Assets, imaging, etc. Working knowledge of Hyper V and Virtual Machine Manager, knowledge of VMWare vSphere a plus. Experience creating and deploying silent installation packages for unattended deployment (Batch, Powershell, VBScript). Experience creating and deploying unattended Windows-based images. Ability to effectively troubleshoot deployment issues as they come up (error codes/messages, logs). Experience managing Windows file shares. Expertise in Active Directory Administration (User objects, groups, computer objects, group policies). Experience writing documentation, both highly technical and general. Willingness and ability to provide after-hours on call for planned deployments, platform upgrades, and outages. Expected Skills:  Able to work without assistance. Can provide limited leadership to others. Able to manage medium complexity work efforts. May have industry experience. Skills: Expertise in system management tools (Managed Installations, Patching, Kscripts, Reporting, Labels, inventory, Assets, imaging). Required 3 Years Familiarity with Hyper V and Virtual Machine Manager. Required 1 Year Experience creating and deploying silent installation packages for unattended deployment (Batch, Powershell, VBScript). Required 3 Years Experience creating and deploying unattended Windows-based images.    Required 3 Years Expertise in Active Directory Administration (User objects, groups, computer objects, group policies). Required 1 Year Experience creating and deploying unattended Windows-based images.    Required 2 Years Ability to effectively troubleshoot deployment issues as they come up (error codes/messages, logs). Required 1 Year Familiarity with higher education.  Nice to have 2 Years  

Business Analyst 3

Harrisburg, PA
Contract
Our client is seeking a Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - across matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Experience working with GIS teams. Skills: Experience using formal requirements gathering methodologies. Required    7 Years 4-year college degree or equivalent. Highly desired     Experience developing business, functional, and non-functional requirements. Required 7 Years Experience developing Requirements Traceability Matrix. Required 7 Years Experience working in an Agile environment. Highly desired    

ERP Developer - Sr

Richmond, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Focus: Success Factors Reporting Audit, Cleanup, and Training Our client is seeking an individual to assist with the updating of multiple custom reports that we have available in our Learning Management System which is provided by SAP SuccessFactors. This person will have a strong working knowledge of SQL and SAP Plateau Report Designer, PRD, as they will also be responsible for training an internal associate on how to build, update and consult on new reporting requests. Also Birst reporting and dashboard creation. Job Details: Update multiple reports in SAP PRD for backend efficiencies. Correct bugs present in some custom reports. Create new reports based on business needs. Consult with internal SuccessFactors subject matter expert on reporting needs. Review 20+ custom reports for bug or code deficiencies. Create Birst reports and dashboards. Train reporting SME on SQL and SAP PRD. Skills: 2+ years of SQL experience. 2+ years of experience with any reporting tool (preferably SAP PRD). Excellent process management skills, including proven ability to collaborate with various levels in an organization. Strong verbal and written communication skills. Proficiency in building and maintaining good working relationships with subject matter experts and key stakeholders. Previous working knowledge of the SuccessFactors LMS is a huge plus. Previous working knowledge of Birst would be extremely helpful. *Telecommuting is a possibility*

Senior Grievance Appeals Coordinator

Scottsdale, AZ
Contract
Our client is seeking an individual who performs research and analysis of grievances filed by members, to administer timely resolution within state and federal guidelines, benefit plan guidelines, and company policies and procedures. Maintains a caseload of grievances and performs assigned duties.  Essential Functions: Outreach contact and written notification with members with a resolution to Grievance. Consults with internal departments such as Clinical, and Network, as well as company senior management to assure Grievances and complaint decisions,  meet all guidelines and result in customer satisfaction when possible. Consults with Account Management and external vendors to resolve high profile, complex appeals and/or complaints. Responsible for preparation of written detailed case history. Documents process and findings within the Grievance and internal systems. Responsible for interface with members and providers as required regarding status, process, and outcomes of complaints and appeals. Responsible for maintaining the integrity of the company relationship with customers by researching, resolving and responding to customer inquiries for disputes. Responsible for identifying risk situations, consulting with senior management staff and rendering determinations that could adversely affect the company. Researches compile and consult with external review organization and customers as necessary. Assists in data gathering and reporting of Grievances. Responsible for achieving and maintaining department performance guarantees. Assists in developing workflows and innovative process improvements to positively impact the department overall. Contributes to unit and department CQI (continuous quality improvement) processes by participating in unit goal setting, scorecard development, and departmental meetings.  Meets individual performance standards. Other duties as assigned. Must have:  Med D background Education:  HS or GED Start Time: 08:30 AM End Time: 05:00 PM  

Sr. Software Engineer - .NET / C#

Maryland Heights, Missouri
Contract
Sr. Software Engineer - .NET / C# Our client is seeking a Developer with 3-5+ years of .NET development experience. Any database knowledge a plus. AWS and DevOps experience a large plus as well. This is working in an Agile environment. This is a remote position, so you will have the ability to work from home from anywhere in the US. This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks. Essential Functions: Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc. Agile, DevOps and Cloud. Proficient in automated testing strategies, including TDD. Understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application.  Perform load and performance testing on the application and do regular performance tuning. 2+ years of programming experience. Strong working knowledge of modern programming languages including JavaScript, Java, Swift etc.Critical Thinker. Demonstrated problem-solving techniques. Strong verbal and written communication skills. Requirements/Certifications: Right to HireUS Citizens or Green card holders onlyOnsite in Maryland Heights, MO or will also consider remote candidates. Key Skills: Must have .NET experience. Experience with Agile or Dev OpsNeed .NET developer framework. Experience SQL server exhaust be motivated, self-starter. Education: IT Bachelors Computer and Information Science. Start Time: 08:00 AM End Time: 05:00 PM

Security Specialist - Senior - Normal

Raleigh, NC
Contract
Our client has an immediate need for two Security Specialist to address security hardware refresh and migration activities. In order to maintain ongoing operational activities and to address these hardware refresh requirements in a timely manner, additional resources are required. Required 4 Years: Extensive hands-on Cisco ASA configurations experience as well as performing upgrades. Hands-on F5 LTM configuration management. Thorough understanding of OSPF and IP routing. Ability to work independently, as well as collaboratively in a team environment. Customer focused with excellent oral and written communication skills. Experience converting ASA from versions 8.x to 9.x. Required 2 Years Nice to have: Experience creating Python and Ansible scripts.

Specialist - Mid-Level - Norm

Raleigh, NC
Contract
Our client is seeking an individual who provides statistical support and data evaluation for Juvenile Justice with continuous and varied data and analysis requirements. Conduct studies and analysis requested by management, and recommend areas of investigation. Statistical techniques and analytical processes employed are selected by the employee. The employee will create narratives and deliver presentations of findings to explain the study process and the conclusions in terms of statistically significant results and conclusions. Drafts and final reports are reviewed by the JJ Data Manager for conformance to study objectives, the correctness of statements, and for implications of analyses. Responsibilities: Prepares research designs and data collection plans for the analysis and reporting of qualitative and quantitative information. Determines the direction of research and evaluation projects in anticipation of systemic policy initiatives or program strategies. Provides effective and persuasive information to management to undertake new directions and initiatives.  Provides research-based advice and input on policy and program development issues to Juvenile Justice management.  Advises staff of Juvenile Justice in the research or evaluation of policy and programmatic issues, including the cost and projected impact relating to crime, criminal justice matters.  Provides research and analytical advice to state and local officials and private citizens, on statewide or local criminal justice policy and program development issues; for the development and implementation of juvenile justice programs and policies.  Conveys new research ideas and evaluation results effectively in order to develop partnerships to support the successful implementation of Raise the Age legislation. Skills: Thorough knowledge of the methods of statistical research of information. Required 5 Years Excellent communication skills both or and written. Required 5 Years Thorough knowledge and experience working with statistical software. Required 5 Years Experience presenting statistical findings clearly and concisely in written and graphic form. Required 5 Years

Tier 3 Desktop Admin

Raleigh, NC
Contract
Our client is seeking an individual to assist T3 consumer platform staff and assist with multiple ongoing projects and will assist with T3 level customer support. Desired: Working experience and knowledge SCCM, McAfee, ePO, AGPM, PowerShell, HEAT, Bomgar. 2 yrs Skills: WIN10  Required 3 Years Office 2016 Required 3 Years O365 Required 3 Years Active Directory Required 3 Years Intel/AMD-Based computing equipment. Required 3 Years MAC & Tablets Required 3 Years SharePoint 2016 Required 3 Years Good Communication and Documentation Skills. Required 3 Years

Sr. .NET Programmer Analyst

Richmond City, VA
Contract
Our client is seeking three.Net developers to assist with upgrading and recreating existing legacy web-based solutions. They have a variety of subject areas that they will be exposed to; public safety, community services, finance, legal, public works, public utilities and other sectors of public services. It is expected these developers will work on-site for a period of three months, which may be extended. These Systems Developer positions require dedicated and focused self-starters who are capable of multi-tasking, have excellent communication skills with both business and Information Technology. This position requires skills in application design, software development, application testing, and documentation. The primary application development environment includes web-based applications utilizing Windows Application Server, Windows Web Servers running IIS, and MS SQL Server for database and batch applications. Web application development and integration of applications is a core function of systems development for these positions as the applicants will be responsible for analysis and developing critical web applications and interfaces for all assigned agencies. Application integration is a core function of systems development for these positions. The applicants shall have senior-level experience and knowledge of designing, developing, and supporting applications using the following technologies: Designing, developing and supporting applications using ASP.Net (both web forms and MVC). Required 5yrs C# Required 5yrs Visual Studio Developer Suite 2015 (or above) including Team Foundation Server Required 3yrs MS SQL Server 2012 (or above). Required 5yrs Web Services including WCF. Required 3yrs XML and HTML5 Required 3yrs Additional Preferred Skills/Experiences: Crystal Reports Web API ArcGIS (Esri) web services JavaScript Microsoft Office (e.g., Windows, Word, Visio, Excel)

System Administrator- Senior

Raleigh, NC
Contract
Our client is seeking a Systems Administrator. Skills Required 3 years Demonstrated experience planning, configuring, managing, supporting, and troubleshooting MS Windows Server systems (2012+) in a VMware-based enterprise-level environment. Demonstrated experience at the VMware vSphere administration level, including managing distributed switches, and multiple VMware Clusters.  Experience with VMware's vRealize Suite (VRA, VRO, and/or VRB) in building and managing hybrid environments (cloud and on-premise). Experience vSphere (6.0+) and PowerCLI scripting. Customer focused with excellent oral and written communication skills within a business and/or technical context. Demonstrated ability to prepare architectural technical specifications, design drawings, to develop solutions and resolve operational problems. Demonstrated ability to plan, organize, and execute with strong problem-solving skills. The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing. Ability to work independently, as well as collaboratively in a team environment.  

Senior Data Engineer

Tysons Corner, VA
Contract
Our client is seeking an individual who will learn to be part of cutting-edge, high profile projects and is motivated by delivering world-class solutions on an aggressive schedule. Someone who is not intimidated by challenges; thrives even under pressure; is passionate about their craft; and hyper-focused on delivering exceptional results. You love to learn new technologies and mentor junior engineers to raise the bar on your team It would be awesome if you have a robust portfolio on Github and/or open source contributions you are proud to share. Passionate about intuitive and engaging user interfaces, as well as new/emerging concepts and techniques. The Job: Collaborating as part of a cross-functional Agile team to create and enhance software that enables state of the art, next-generation Big Data & Fast Data applications. Building efficient storage for structured and unstructured data.  Experience in ETL. Developing and deploying distributed computing Big Data applications using Open Source frameworks like Apache Spark, Apex, Flink, Nifi, Storm, and Kafka on AWS Cloud. Utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases and Cloud-based data warehousing services such as Redshift. Utilizing Hadoop modules such as YARN & MapReduce, and related Apache projects such as Hive, HBase, Pig, and Cassandra. Leveraging DevOps techniques and practices like Continuous Integration, Continuous Deployment, Test Automation, Build Automation and Test Driven. Development to enable the rapid delivery of working code utilizing tools like Jenkins, Maven, Nexus, Chef, Terraform, Ruby, Git and Docker. Performing unit tests and conducting reviews with other team members to make sure your code is rigorously designed, elegantly coded, and effectively tuned for performance.  

Cloud Engineer - Sr

Tysons Corner, VA
Contract
Our client is seeking an individual who will learn to be part of cutting-edge, high profile projects and is motivated by delivering world-class solutions on an aggressive schedule. The Job: Collaborating as part of a cross-functional Agile team to create and enhance software that enables state of the art, next-generation Big Data & Fast Data applications Building efficient storage for structured and unstructured data. Experience in ETL. Developing and deploying distributed computing Big Data applications using Open Source frameworks like Apache Spark, Apex, Flink, Nifi, Storm, and Kafka on AWS Cloud. Utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases and Cloud-based data warehousing services such as Redshift. Utilizing Hadoop modules such as YARN & MapReduce, and related Apache projects such as Hive, HBase, Pig, and Cassandra. Leveraging DevOps techniques and practices like Continuous Integration, Continuous Deployment, Test Automation, Build Automation and Test Driven Development to enable the rapid delivery of working code utilizing tools like Jenkins, Maven, Nexus, Chef, Terraform, Ruby, Git, and Docker. Performing unit tests and conducting reviews with other team members to make sure your code is rigorously designed, elegantly coded, and effectively tuned for performance. Qualifications: Someone who is not intimidated by challenges. Thrives even under pressure. Passionate about their craft; and hyper-focused on delivering exceptional results. You love to learn new technologies and mentor junior engineers to raise the bar on your team. Robust portfolio on Github and/or open source contributions you are proud to share. Passionate about intuitive and engaging user interfaces, as well as new/emerging concepts and techniques.  

Sr Java /JEE Developer

Richmond, VA
Contract
Our client is seeking an individual to serve as a senior application developer for the Information Management Division in the design, development, and maintenance of Java/ JEE based applications. Qualifications: Solid understanding of Object Oriented Design Methodology and Design Patterns like Singleton, Factory, Observer, Proxy, Demand, etc. is required. Expertise in Core Java concepts, such as OOP Design, Multi-Threading, Generics, Exception Handling, Collections, Java Reflection, Annotation is required. Extensive practical experience in building enterprise applications using Java EE technologies is required. Experience in at least one Java application framework is required. Experience in ORM frameworks, Configuration management, Build and testing tools is required. Experience in application servers is desired. Experience in IBM SOA products like IIB, ODM, WAS, MQ is a big plus. Experience in Medicaid or Health Insurance is a big plus. Good understanding of relational database concepts, specifically Oracle, and software development life cycle is required. Strong debugging and problem-solving skills are required. Responsibilities: Plan and complete assigned work, plan, communicate effectively orally and in writing; motivate and work with people. Quickly adapt to new technical environments (multiple disciplines). Manage multiple projects with dynamic priorities.  Be equally adept at highly technical and strategic issues/projects.  Proven analytical and problem-solving skills; creative thinking.  Ability to provide accurate and realistic effort estimates, commit and deliver accordingly.  Proven experience with multiple operating systems: Linux/Unix/Windows.  Develop, test, debug, document, and maintain Java/JEE applications. Ability to work in a fast-paced environment with occasional non-business hours (evenings and weekends) flexibility and ability to prioritize and juggle multiple projects.  Understand and interpret customer requirement and develop solutions to meet requirements.  Develop and maintain system documentation, including technical specifications, data mapping, program logic, and flowcharts. Skills: Solid understanding of Object Oriented Design Methodology and Design Patterns like Singleton, Factory, Observer, Proxy, Demand. Required 10 Years Expertise in Core Java concepts, such as OOP Design, Multi-Threading, Generics, Exception Handling, Collections, Java Reflection, Annotation. Required 10 Years Extensive practical experience in building enterprise applications using Java EE technologies. Required 10 Years Experience in at least one Java application framework. Required 10 Years Experience in ORM frameworks, Configuration management, Build and testing tools. Required 10 Years Experience in application servers. Highly desired 10 Years Experience in IBM SOA products like IIB, ODM, WAS, MQ. Highly desired 3 Years Experience in HealthCare EDI transactions. Highly desired 5 Years Experience in HealthCare (Medicaid). Highly desired 5 Years Understanding of relational database concepts, specifically Oracle, and software development lifecycle. Required 10 Years Strong debugging and problem-solving skills. Required 10 Years Experience with multiple operating systems: Linux/Unix/Windows. Required 10 Years Min 8 -10 years of recent, hands-on design and development exp with Java and JEE. Required 8 Years  

Appeals Nurse-RN Reviewer

Richmond, VA
Contract
Our client is seeking an individual responsible for the resolution of clinical appeals. Reviews documentation and interprets data obtained from clinical records to apply appropriate clinical and administrative criteria and policies in line with regulatory and accreditation requirements for member and provider appeals and disputes. Independently coordinates the clinical resolution with the internal and external clinician and non-clinical and medical management support as required. Documents and summarizes to all parties involved in the case the results of the investigation. Essential Functions: Communicates with medical office personnel to obtain pertinent clinical history and information.  Documents and summarizes the clinical or administrative rationale for all approvals and denials to all parties involved in the case. Prepares State Fair Hearing (SFH) summaries, and may attend the SFHs to support the Medical Director Implements quality assurance plans for specific contracts and coordinates this activity with the appropriate account managers or dedicated quality assurance staff. Interfaces with other departments to satisfactorily resolve issues related to appeals and retrospective reviews. Participates in on-going training programs to ensure quality performance complies with applicable standards and regulations. Practices and maintains the principles of utilization management and appeals management by adhering to company policies and procedures. Provides optimum customer service through professional and accurate communication while maintaining accreditation and health plans required timeframes.  Documents communications with medical office staff and/or MD provider as required. Refers cases to appropriate internal reviewers according to the business needs of the particular health plan. Researches requests for post-determination review and categorize each for processing based on the applicable health plan policies and procedures. Reviews and coordinates documentation; interprets data obtained from clinical records and ensures appropriate clinical criteria and policies are aligned with regulatory and accreditation requirements for members and providers. Tracks all post-determination cases to completion to ensure compliance. Trains new employees on the appeals and de-certification process as needed. Works closely with the appeals-dedicated  Reviewers to ensure timely adjudication of processed appeals. Additional: Gathers and synthesizes clinical information in order to authorize services.  Reviews health care services to determine consistency with contract requirements, coverage policies, and evidence-based medical necessity criteria.  Collects and analyzes utilization information.  Assists with program processes for transitions across levels of care including discharge planning and ambulatory follow up activity.  Serves as an expert resource on coverage policies, covered benefits, and medical necessity criteria.  Reviews planned, in the process, or completed health care services to ensure medical necessity and effectiveness according to evidence-based criteria.  Proposes alternatives when the requested services do not meet medical necessity criteria or are outside the contracted network.  As assigned and based on credentials, monitors and reviews specialized requests and treatment records such as Treatment Record Forms. Provides information to enrollees, providers, and internal staff regarding covered and non-covered benefits, community resources, agency programs, and policies, procedures, and criteria. Interacts with Medical Directors and Physician Advisors to provide case information and discuss clinical and authorization questions and concerns regarding specific cases.  Assures that case documentation for each decision is complete, including related correspondence.  Participates in Care Coordination team and utilization management activities, including collaboration with other staff on enrollee cases, and performing data collection, tracking, and analysis. Maintains an active workload in accordance with performance standards. Works with community agencies as appropriate.  Participates in network development including identification and recruitment of quality providers as needed.  Advocates for the enrollee to ensure health care needs are met. Interacts with providers in a professional, respectful manner.  Provides coverage of expedited cases that may fall on a weekend and/or holiday, as required for the position. Requirements Must Haves:  Utilization Review and Quality, & Appeals. Degree: Bachelors required Certification/ License:  RN in the state of VA Duration: Temp to hire Hours: Mon-Fri, flexible between 8a-5p (Will be onsite for a minimum probationary 30 days and then would be considered to work remote)

UAT Specialist/ EDWS Support Technician

Richmond, VA
Contract
Our client is seeking an individual who will be responsible for communicating the UAT results back to the project team and for proactively troubleshooting/resolving any issues. Additional tasks will include performing problem-solving exercises to determine issues and ensure the continued use of the application. Duties or Responsibilities: Track and escalate production issues and report periodically to the testing team and project manager. Analyze production issues to determine root cause and providing fix recommendations to the development team. Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions. Assist with planning and testing of application, configuration and database design. Direct the work of testing teams as they design and execute tests and evaluate results. Prepare test scripts, required test documentation, and test data. Review test results and evaluate for conformance to design. Translate verbal and written requirements/functional specifications into effective test cases/scenarios in order to conduct integrated, scenario-based user acceptance testing of a complex healthcare system. Document defects identified during test case execution and work with developers to resolve the defects. Create a test plan and a test calendar to coordinate testing within the project and establish timelines for successful completion. Assist in preparing time estimates and justification for assigned tasks. Work with client to resolve issues and validate requirements within their specific areas of responsibility. Conduct quality assurance activities such as peer reviews of test cases, test plans, and test case execution results. Support User Acceptance Testing activities not specifically mentioned above. Minimum Qualifications: 3-5+ years of relevant production support experience working with SQL. Required  Good communication skills and the ability to effectively communicate statuses to stakeholders. Required 5 yrs. An analytical approach to triage issues and escalate when required. Required 5 yrs. A Bachelor's degree in a related field.

Data Warehouse Expert

Richmond, VA
Contract
Our client is seeking an individual who will be assisting with the implementation and development of data warehouse-based solutions as part of the Data Warehouse Team. The team is comprised of both State and contracted workers and includes project managers and State subject matter experts as well as Teradata and web developers, data modelers, DBAs, business analysts, report developers, and help desk analysts. You will support the development and management of the agency data warehouse, including, but not limited to, public and secured data applications, ETL tools, and relational databases. Additionally, you will be responsible for designing and developing SQL which will be used by analysts to interact with agency data in a Teradata environment. Primary Responsibilities: Gather and analyze business requirements. A complete inventory of all Agency data sources and business processes from an IT perspective. Review the data warehouse infrastructure design and offer solutions. Review the MMIS infrastructure design and offer suggestions and insight into the vendor. Review the infrastructure designs of MES components and analyze the impact of each on the data warehouse solution. Assist with the review of all technical specifications and design documents associated with the data warehouse solution. Review and test the integration of data in the data warehouse/data marts and Business Intelligence solutions. Communicate effectively, verbally and in writing, with programmers, analysts, immediate. supervisor, management, system users, operations, other State agencies, and the private sector. Able to work independently. Excellent communication, time/project management, problem-solving, organizational, and analytical skills required. Preferred Qualifications: Knowledge of MMIS architecture. Ability to design applications taking into consideration data reconciliation, query/reporting performance, and analytical business value. Business Analyst experience in a state government environment. Experience with Teradata SQL Assistant. Experience using Teradata Utilities. Experience with implementing SAS/Teradata interfaces. Experience using Erwin for data modeling. Open Text BI Query experience. Skills Required 5 years: Bachelor's degree or equivalent work experience. Experience with Medicaid, Medicare or other health systems. Technical business analyst experience in a data warehouse project environment. Working with end users/customers to understand and develop requirements for technical solutions to meet business needs. Analyzing project requirements and developing detailed technical specifications. Working with technical developers to strategize solutions to align with business requirements.     Teradata experience. Administering SAS in a Unix/Linux environment. Facilitating customer requirements gathering meetings/sessions/JAD Sessions. Working knowledge of relational databases/database structures. Requirements Traceability.  BI reporting tools.  Developing test data and test scenarios.  SAS In-Database processing with Teradata.  Knowledge of MMIS architecture. Highly desired     Ability to design applications taking into consideration data reconciliation, query/reporting performance, and analytical business value. Highly desired     Business Analyst experience in a state government environment. Highly desired     Experience with Teradata SQL Assistant. Highly desired     Experience using Teradata Utilities. Highly desired     Experience with implementing SAS/Teradata interfaces. Highly desired     Experience using Erwin for data modeling. Highly desired     Open Text BI Query experience. Highly desired      

Business Analyst- Expert

Raleigh, NC
Contract
Our client is seeking an individual to fully modernize and replace the current Statewide Election Information Management System (SEIMS), by leveraging the states existing use of Microsoft 365 and Microsoft cloud solutions. The new SEIMS application will replace legacy capabilities and also automate manual business processes for major components that include voter registration, voting, election event management, voting site management, board administration, and systems functions. It will result in leaner elections administration by consolidating the current thirteen separate applications into one core application as a centralized web-based solution. The Senior Business Analyst will act as a consultant to: Elicit and document business needs by using a combination of document artifacts and verbal and diagrammatic input from business subject matter experts. These business experts may be unfamiliar with BPMN. Assess the current state of a business process and identify attributes that can be improved. Identify and document use cases or usage scenarios. Identify process and information dependencies and conduct impact analysis. Advise IT and business stakeholders on the pros and cons for different solutions. Gain consensus between stakeholders for new processes. Produce BPMN process flow diagrams using MS Visio. Produce a business requirement and user story documentation using MS Word and Excel. Perform other duties as assigned to complete project tasks and requirements. Responsibilities: Creating documentation that reflects the business expert input and is suitable for use by developers. Gathering, refining and documenting detailed business requirements Documenting as is and to be business process flows. Business Rules, Functional Requirement, Process Flow, Use Case, and User Story documentation. Defining Acceptance Criteria for each requirement. Ability to review Functional Design to ensure it meets requirements. Leading and mentoring less experienced business analysts. Facilitate and accelerate the interpretation of business stakeholder input into developer ready documentation. Requirements: Minimum 10 year's experience gathering and documenting business requirements (mandatory). Minimum 5 year's experience in writing detailed Business Requirements and Functional Design. documentation (mandatory). Minimum 5 year's experience working directly with senior stakeholders to determine improved business solutions (mandatory). Minimum 5 year's experience working with cross-functional teams (mandatory). Minimum 5 years' experience creating process flow diagrams (mandatory). Minimum 2 year's experience using Visio to create BPMN diagrams (mandatory). Excellent verbal and written communication. Candidate should be able to communicate well with project managers and stakeholders. Good knowledge of business processes (mandatory). Ability to work independently as well as collaboratively (mandatory). Strong analytical skills (mandatory). Excellent verbal and written communication skills, native English speaker and writer or equivalent (mandatory). Minimum 2 years' experience of Election Systems Experience (desired). Experience serving as the Lead Business Analyst on a combined team of analysts and developers (desired). Strong understanding of the CRM Platform and its functional modules (desired). Delivering and leading end-user training sessions (desired). Microsoft Dynamics CRM Certification (desired). Knowledge of Agile methodologies (SCRUM) (desired). Education: BSc in Business, Engineering, Computer Science or related field, or commensurate experience.  

Technical Architect- Expert

Raleigh, NC
Contract
Our client is seeking an Expert Level GIS Architect for its EGIS enhancement and multiple project support efforts. This position provides crucial support to the GIS Unit. The responsibility of this person is to assist GIS Solution Architect in design and implementation of EGIS for planned enhancements and system expansion due to on-going support of Project ATLAS, TOPS, ROWMS. This GIS Architect is to utilize advanced knowledge and skills in computer systems, networks, and GIS technologies to help build and maintain the Enterprise GIS system. The position will also help perform system monitoring and fine-tune related components for adequate availability and performance. The position will be required to provide technical leadership, document the procedures for system build, monitoring, troubleshoot and regular maintenance. This employee must work with other teams in IT and the user community to coordinate the planning, design, development, and implementation of any GIS systems and processes. Qualifications: Extensive architect and developer experience with enterprise deployment of GIS solutions, particularly of ESRIs ArcGIS products such as ArcGIS server, Portal for ArcGIS, Enterprise Geodatabase, and ArcGIS Online. Advanced Knowledge and experience using common Windows application protocols such as Active Directory, Authentication, and Authorization (ADFS, Kerberos, SSPI, etc.), CIFS, HTTP(S), LDAP, SSL, TLS, SSH, IPSEC, and Windows Management Protocols. Advanced understanding of GIS systems, principles and concepts including GIS Servers and services (Esris ArcGIS Server, Portal for ArcGIS, etc.), GIS Databases (Esris SDE, File Geodatabase, Shape File, etc.), GIS Application Protocols (WMS, WFS-T, Esris REST APIs, etc.), GIS Desktop, GIS Mobile technologies. Extensive experience in design and development of enterprise GIS applications using .net, C#, Python, ArcGIS API for JavaScript, ArcGIS REST API, and IIS. Fluent in developing PowerShell scripts to create, update & maintain changes across numerous EGIS servers. Fluent in MS-DOS commands and batch scripting. Knowledge of network and computer system security protocols. Experience in vulnerability mitigation and remediation. Knowledge of SAML 2.0 and OAuth 2.0. Knowledge of GIS implementation patterns with cloud technologies and managed cloud services. Knowledge of Microsoft Windows operating systems and services including Windows Server 2012 R2 and later, IIS 7 and later, SQL Server 2012 and later, SharePoint 2010. Understanding of relational databases, solid understanding, and experience of UML modeling Must be able to work independently with minimum assistance. Must have good written and oral communication skills. Skills: Enterprise deployment of GIS solutions of ESRIs ArcGIS products such as ArcGIS server, Portal for ArcGIS, Enterprise Geodatabase, AGOL. Required 7 Years Common Windows application protocols such as Active Directory, Authentication, and Authorization.  Required 7 Years Development of enterprise GIS applications using .net, C#, Python, ArcGIS API for JavaScript, ArcGIS REST API, and IIS. Required 7 Years PowerShell scripts to create, update & maintain changes across numerous EGIS servers.  Fluent in MS-DOS commands and batch scripting. Required 7 Years Vulnerability mitigation and remediation. Knowledge of SAML 2.0 and OAuth 2.0.    Required 7 Years Microsoft Windows operating systems, relational databases, and experience of UML modeling. Required 7 Years  

COBOL Programmer

Raleigh, NC
Contract
Our client is seeking to fill a short term (approx. 12 months) contractor assignment. The selected candidate will fill the role of Technical Specialist on the Departments Electronic Lien & Titling Project. The Specialist will be responsible for analysis of complex legacy program modules, coding, and testing of new and existing modules for major modifications to legacy applications. Role responsibilities: Analyze, define, and document requirements for data and business processes. Design, document, and coordinate desired changes to legacy modules. Document the program and project deliverables as assigned. Analyze and estimate feasibility and compatibility with other programs and projects. Provide quality control for project deliverables. Knowledge, Skills, and Abilities Requirements: Must Have: Minimum of 10 years of experience in corporate or government as programmer analyst. Minimum of 5 years of experience exposing CICS and COBOL programs as web services via CICS Transaction Server (CTS) and/or CICS Transaction Gateway (CTG) Proven experience in programming techniques, programming languages in the mainframe environment. Proven knowledge of principles and techniques of computer programming, testing, debugging, implementation and documentation. Proven experience with analysis and design. Excellent communication skill (written, verbal, presentations) Excellent organization, analytical, planning and scheduling skills Ability to resolve highly complex problems. Proven experience with financial processes analysis and modification. Self-starter who can work with a large and diverse team of business, management and IT individuals. Demonstrated experience working with large project teams. Microsoft Suite experience (Word, Excel, PowerPoint), COBOL, CICS, TSO, MVS JCL, ENDEVOR, CA Tools, SQL, DB2, and VSAM. Preferred: Experience with State or county government. Secure Socket Layer (SSL) Experience. Experience with Enterprise Level Application Development spanning two or more business areas. Skills: IBM z/OS Required 10 Years COBOL/CICS/DB2 Required 10 Years CICS Web Services Highly desired 5 Years ENDEAVOR Required 10 Years CA DB2 Products Required 5 Years DMV Application Systems Highly desired     Business Systems Analysis Required 5 Years BIZTALK Nice to have

Technical Specialist - Expert - High

Raleigh, NC
Contract
Our client is seeking an Expert Level Technical Specialist contractor for an approximately 12-month engagement for the Department's Engineering Application Services as the ECM Tech Lead. This person will be responsible for coordinating many work efforts of various sizes across multiple teams: itemizing and prioritizing work items, tracking status, managing communication and dependencies. This individual will also coordinate test validation and rollout for groups of ECM deliverables, ensuring customers are informed & trained, sufficient help & training materials are created and delivered, and that operational support is arranged. This individual should have a familiarity with standard business analysis processes and experience with business process transformation. The individual must be knowledgeable and experienced with project management and the system development life cycle. This individual must have proven contributor level experience with Microsoft SharePoint. This individual will work closely with the IT Manager in assisting with solution documentation and project management tools to meet State IT requirements. Responsibilities: Provide coordination and leadership for other project team members. Break down the design into clearly defined, manageable work items. Prioritize and track progress on work items and deliverables. Coordinate among multiple teams and individuals to ensure work items and deliverables are scheduled, completed, and delivered to the clients on time and with high quality & excellent, usable documentation. Document the program and project deliverables as assigned. Coordinate with clients to implement re-engineered business processes. Test SharePoint and web-based content management deliverables as required to support the re-engineered business processes. Develop and deliver training materials for changed business processes and IT applications Provide knowledge transfer to trainers who will be responsible for long-term training delivery. Consult with clients to prototype, refine, test, and debug applications and processes to meet needs. Provide quality control for program and project deliverables. Skills: Team leadership skills. Required 7 Years Project management/coordination skills. Required 7 Years Training material development and documentation. Required 7 Years Working knowledge of Microsoft SharePoint. Required 3 Years Strong analytical and conceptual skills. Required 7 Years Positive interpersonal skills. Required 7 Years Strong written and verbal communication skills, including the ability to explain business processes to IT users and IT applications to business users. Required 7 Years Excellent organizational and presentation skills. Required 7 Years Microsoft Suite experience (Word, Excel, PowerPoint). Required 7 Years Proven experience leading/managing multiple work efforts. Required 7 Years Proven experience evaluating business processes and re-engineering. Required 7 Years Proven experience writing clear and concise technical and user documentation. Required 7 Years Working knowledge of application development lifecycle. Required 7 Years Working knowledge of transportation lifecycle business processes. Highly desired 3 Years Experience with Microsoft SharePoint as a designer. Highly desired 3 Years Project Management Professional certification (PMP). Desired1 Year Experience with AGILE development methodology. Highly desired 3 Years Experience with Team Foundation Server (TFS) tool suite. Desired 1 Year  

Customer Service Associate

Innsbrook, VA
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.  Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls.  Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.  Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.  Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.  Assist in the mentoring and training of new staff.  Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal).  Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs.  Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals.  Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.  Informs providers and members on the appeal process.  Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture.  Links or makes routine referrals and triage decisions not requiring clinical judgment.  Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility.  Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards the required information to the appropriate staff. ?Requirements: Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.  Responsible for meeting call handling requirements and daily telephone standards as set forth by management.  Must agree to observe service for the purpose of training and quality control.  Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls.  Must be able to talk and type simultaneously. Customer Service. Education: High School (Required) Associates Bachelors GED (Required) Start Time: 08:00 AM End Time: 08:00 PM  

JavaScript Developer III

Vienna, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. FULL STACK JAVA, JAVASCRIPT DEVELOPER.  Our client is seeking an individual who participates in technical design, development, and implementation of application systems. Attends meetings to understand the desired results, coding, unit and/or system testing, and documents changes. Occasionally requires troubleshooting and correcting production issues in emergency type situations. May also direct work of junior application developers.  Responsibilities:  Designs and codes programs; creates test transactions and runs tests to find errors and revise programs.  Writes documentation that describes installation and operating procedures. Writes new programs of moderate complexity and scope, working with basic applications, systems design, and specifications and utilizing standard procedures and techniques. Interfaces with system designers to design, code, test and implement application programs. Assists in developing application specifications. Participates in post-implementation reviews of both application development content and process to maximize and share learning.  Basic Qualifications:  Bachelor's Degree  3 Year's experience in Application Development using Java, JavaScript. Strong analytic capability. Excellent teamwork and collaboration skills. Strong oral and written communication skills. Preferred Qualifications:  Familiarity with commercial banking concepts is desired. Experience with the following technologies - J2EE, WebLogic, Java, JavaScript, jQuery, Angular/JS, Apache, Linux, Subversion, GitHub. Java and/or Web Application Development, Front-end development experience with Angular JS Strong Knowledge of scripting languages (e.g. Python, Perl). Experience with AWS (VPC, EC2, ELB, S3). Experience with Build, Testing and deployment tools like JUnit, Jenkins, Ant, Maven, Gradle. Experience in building REST based web services APIs.  

UI Developer

New York, NY
Contract
 UI Developer The Team and Role: Our client is seeking an experienced UI developer to help build the next-generation web Commercial experiences. You will work closely with design and business leadership and cross-functional teams to develop and deliver creative tests, strategy, and designs that establish the future brand and product experience of the Commercial's online customer acquisition platform. You Are: A master craftsman: Confidently drive projects from strategy through execution. You've got a whole arsenal of tools and techniques at your disposal that you dispatch appropriately depending on the customer and business goals. You rationalize and implement them within established SLDC tools, bringing value, purpose, and utility at each step. Passionate: You are genuinely interested in what you do. You make it your business to know as much as you can about the people you are delivering for and advocate for their needs within the business. Collaborative: You enjoy working on agile teams with other designers, product managers, and engineers. You're a team player who puts the interest of the team above your own. You display a positive attitude, are open and enjoy contributing, which contributes to your respected leadership on the team.  A successful juggler: You don't get overwhelmed or flustered easily. you're able to keep track of multi-projects at once, manage you and your teams time efficiently and appropriately communicate scheduling with the broader team. What You'll Bring: A portfolio that highlights strong web experience developing within established and cutting-edge web platforms at scale. Your portfolio should show work that spans across a variety of platforms, is responsive and considers scale. Solid UI experience. Ability to work with low fidelity and high-fidelity deliverables in agile teams. Pro-active teamwork style and vision for your team while providing constructive feedback and empowering others through mentoring when necessary. Experience working in an Agile/Scrum development process. Develop web experiences with the latest HTML, CSS, and JavaScript technologies, e.g., node, HTML5, CSS3, Angular 1 and 2, leveraging best practices, and online trends to provide recommendations for the team. Not intimidated by current design tools, e.g., Adobe CC, Sketch, Invision, etc., or working with them to develop and complete deliverables Proficient with Software Development Lifecycle and Agile Tools, e.g., JIRA, git, git tools, npm, bower. Basic Qualifications: Bachelor's degree or military experience  At least 6 years of experience with of web development with UI skill sets. Preferred Qualifications: 5 years of experience with foundational web technologies-HTML, CSS, JavaScript-and the surrounding technologies and tools enabling them. 3 years of experience with Software Development tools. 2 years of experience working in agile teams.

UI Developer

New York, NY
Contract
UI Developer The Team and Role: Our client is seeking an experienced UI developer to help build the next-generation web Commercial experiences. You will work closely with design and business leadership and cross-functional teams to develop and deliver creative tests, strategy, and designs that establish the future brand and product experience of the Commercial's online customer acquisition platform. You Are: A master craftsman: Confidently drive projects from strategy through execution. You've got a whole arsenal of tools and techniques at your disposal that you dispatch appropriately depending on the customer and business goals. You rationalize and implement them within established SLDC tools, bringing value, purpose, and utility at each step. Passionate: You are genuinely interested in what you do. You make it your business to know as much as you can about the people you are delivering for and advocate for their needs within the business. Collaborative: You enjoy working on agile teams with other designers, product managers, and engineers. You're a team player who puts the interest of the team above your own. You display a positive attitude, are open and enjoy contributing, which contributes to your respected leadership on the team.  A successful juggler: You don't get overwhelmed or flustered easily. you're able to keep track of multi-projects at once, manage you and your teams time efficiently and appropriately communicate scheduling with the broader team. What You'll Bring: A portfolio that highlights strong web experience developing within established and cutting-edge web platforms at scale. Your portfolio should show work that spans across a variety of platforms, is responsive and considers scale. Solid UI experience. Ability to work with low fidelity and high-fidelity deliverables in agile teams. Pro-active teamwork style and vision for your team while providing constructive feedback and empowering others through mentoring when necessary. Experience working in an Agile/Scrum development process. Develop web experiences with the latest HTML, CSS, and JavaScript technologies, e.g., node, HTML5, CSS3, Angular 1 and 2, leveraging best practices, and online trends to provide recommendations for the team. Not intimidated by current design tools, e.g., Adobe CC, Sketch, Invision, etc., or working with them to develop and complete deliverables Proficient with Software Development Lifecycle and Agile Tools, e.g., JIRA, git, git tools, npm, bower. Basic Qualifications: Bachelor's degree or military experience. At least 6 years of experience with of web development with UI skill sets. Preferred Qualifications: 5 years of experience with foundational web technologies-HTML, CSS, JavaScript-and the surrounding technologies and tools enabling them. 3 years of experience with Software Development tools. 2 years of experience working in agile teams.  

COBOL Developer

Raleigh, NC
Contract
Our client is seeking to fill a short term (approx. 12 months) contractor assignment. The selected candidate will fill the role of Technical Specialist. The Technical Specialist will be responsible for analysis of complex legacy program modules, coding and testing of new and existing modules for major modifications to legacy applications as well as using and testing web services in eclipse or IBM's Rational Developer for Z Systems (RDz) tools. Role responsibilities: Analyze, define, and document requirements for data and business processes. Design, document, and coordinate desired changes to legacy modules. Document the program and project deliverables as assigned. Analyze and estimate feasibility and compatibility with other programs and projects. Provide quality control for project deliverables. Knowledge, Skills, and Abilities Requirements: Must Have: Minimum of 10 years of experience in corporate or government as programmer analyst. Minimum of 5 years of experience exposing CICS and COBOL programs as web services via CICS Transaction Server (CTS) and/or CICS Transaction Gateway (CTG). Proven experience in programming techniques, programming languages in the mainframe environment. Proven knowledge of principles and techniques of computer programming, testing, debugging, implementation and documentation. Proven experience with analysis and design. Excellent communication skill (written, verbal, presentations) Excellent organization, analytical, planning and scheduling skills Ability to resolve highly complex problems. Proven experience with financial processes analysis and modification. Self-starter who can work with a large and diverse team of business, management and IT individuals. Demonstrated experience working with large project teams. Microsoft Suite experience (e.g., Word, Excel, PowerPoint), COBOL, CICS, TSO, MVS JCL, ENDEVOR, CA Tools, SQL, DB2, and VSAM. Proven Knowledge of Digital Certificates on Z/OS. Preferred: Experience with State or county government. Secure Socket Layer (SSL) Experience. Experience with Enterprise Level Application Development spanning two or more business areas. Experience with the eclipse tool. Skills: IBM z/OS Required 10 Years COBOL/CICS/DB2 Required 10 Years  

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