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Trainer-Content Developer

Research Triangle Park, NC
Contract
** Please Note: Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends.  Our client seeks a contract resource to assist with content development and delivery of training and implementation activities Responsibilities: This role will develop and provide system training on the case management system to staff and to the county department staff. The trainer/content developer will be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer nine federal and state economic benefit and social services programs that are managed through the system. Skills: Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar. Required 3 Years Experience preparing classrooms and instructional materials in advance of instruction. Required 3 Years Experience evaluating student progress and making recommendations for continued training participation. Required 3 Years Experience gather, review and analyzing course evaluations, and identifying gaps in training needs. Required 3 Years Experience providing feedback on learning curriculum and methodology to assure program relevance and user comprehension. Required 3 Years Experience working with program subject matter experts, technical support, and others to develop and assure good training materials are used.  Required 3 Years Experience with Adobe FrameMaker and Adobe Captivate. Required 3 Years Experience with processes to prepare for and conduct classroom training including facility management, course scheduling, and student registration. Required 3 Years Experience with adult learning practices, principles and procedures in the classroom and online presentations. Highly desired 3 Years Experience assisting with basic application software and hardware support. Highly desired 1 Year Excellent oral and written communication skills. Highly desired     Strong understanding of internet concepts and web technology. Highly desired 1 Month Working knowledge of the Moodle learning management system. Desired 6 Months Extensive statewide travel is required up to 80% of the time in the performance of the work. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required

Lead IT Analyst-2

Maryland Heights, Missouri
Contract
Our client is seeking an individual who works with representatives from downstream teams to identify system and data changes that may have an impact on existing reports. Responsibilities: Provides detailed data dictionary and layout mappings to support report development. Provides QA support for new reports and enhancements. Supports IT transformation to Self-Service Reporting. Leads transition from existing Adhoc reports to automation. Serves as BA/QA resource to support data integrity issues raised by Compliance during recent ODAG/CDAG report enhancements. Medical Pharmacy is under client CAPs (correction action plans) due to data integrity related issues. Must meet Required Qualifications defined in the Lead IT Analyst delivery role. Key Skills: Must have .NET experience. Experience with Agile or Dev Ops. Essential Functions: Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc. Agile, DevOps and Cloud. Proficient in automated testing strategies, including TDD. Understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application. Perform load and performance testing on the application and do regular performance tuning. Right to Hire US Citizens or Green card holders only Onsite in Maryland Heights, MO is preferred. However, will also consider remote candidates. Start Time: 08:00 AM End Time: 05:00 PM

Lead Software Engineer

Glen Allen, VA
Contract
Our client is seeking an individual to manage and mentor high-performing engineering teams, including software engineers and analysts. Essential Duties and Responsibilities: Coach teams and direct reports towards meaningful career paths and skill uplift. Develop code that is scalable, maintainable, efficient and elegant. Earnestly look for improvements that can be made to existing solutions, and proposes plans to make that improvements. Master Agile (Scrum and KanBan) development processes, techniques, and technologies. Code, test, debug, and generate documentation for applications. Enhance existing applications and platforms to ensure that production systems continue to meet user needs. Actively contribute to the development environment and team with cutting-edge technologies to create innovative software systems that will change the industry. Define system or software requirements and priorities with end users and proposes solutions. Work with engineers and operations staff to develop and/or review technical specs and documentation. Find, define, and tackle difficult problems in the following areas: API development, web application hardening, and comprehension of complex data structures. Prior leadership experience a plus. Preferred Knowledge, Experience and Skill Requirements: Bachelor's degree in Computer Science, Information Systems, Programming or another technical field. Equivalent related field experience will be considered. 5+ years of work experience in a professional software development position. Demonstrated experience using Java 8, Spring 4/5, Spring Boot 1/2, JHipster and other advanced Java technologies. Demonstrated awareness of MVC/MVVM/MV* software patterns. Excited to work with modern client-side frameworks, libraries, and task runners like Angular 5+, Vue.js, React, web pack, npm, and beyond. Modern web stack experience, including both client and server side technologies (full stack). Solid experience in writing and tuning SQL, T-SQL and/or PL/SQL functions, procedures, and triggers. Possess a thorough understanding of the HTTP/HTTPS protocol. Comfortable with, and be able to thrive in, a fun, hardworking, ever-changing, and self-driven environment. Strong problem solving and analysis skills, self-motivated, and able to work in a team environment. Be a leader in the developer community and performs a demo, knowledge sharing sessions. Agile, DevOps and Cloud Requirements: Acts as an expert for automated testing strategies, including TDD and ATDD. Working knowledge of creating microservices and RESTful APIs, including an understanding of HATEOS, custom headers, and best practices. Understand advanced concepts of containers (Docker, Kubernetes), microservices, Continuous Integration, and Continuous Delivery. Develop highly scalable applications in AWS cloud-native, managed services not limited to AWS EC2, Lambda, API Gateway, Aurora, CloudFormation, and CodePipeline. Identify and track key metrics produced by the application. Perform load and performance testing on the applications and have advanced troubleshooting ability to tune the application to scale. Experience with Git and Gitflow philosophies. Key Skills: Good experience with Java and Spring Boot. Must be quick learner on Angular front work/ Angular S 1.5 experience. Oracle database experience. Must be full stack. Able to guide the team in technical direction. Demonstrated experience using Java 8, Spring 4/5, Spring Boot 1/2 Excited to work with modern client-side frameworks, libraries, and task runners like Angular 5+, Vue.js, React, web pack, npm, and beyond. And AngularJS 1.5 experience. Solid experience in writing and tuning SQL, T-SQL and/or PL/SQL functions, procedures, and triggers. 4+ years related experience including a minimum of 2+ years designing, building and deploying software in IT. Critical Thinker. Demonstrated problem-solving techniques. Strong verbal and written communication skills. ITBachelors: Computer and Information Science. Contract to Hire US Citizens and Green Card holders only Start Time: 08:00 AM End Time: 05:00 PM

Senior Program Manager

Harrisburg, PA
Contract
Our client is seeking a Senior Program Manager is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments in the company, such as distribution, finance, and manufacturing. Senior Program Managers are familiar with a variety of the project management methodologies and rely on experience and judgment to plan and accomplish goals. They have proven experience leading technology projects to successful implementation. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. Role Description: Requires proven success communicating verbally and in writing to multiple project stakeholders internal and external to the organization. Determines project needs and acquires resources required for the success of the project. Coordinates the development of new systems and/or applications projects, the modification of existing systems or applications, or changes in current methods or techniques. Coordinates project performance with the other work of the affected department or departments. Excludes those who do not have full-time responsibilities for project management. Manages, coordinates, and establishes priorities for complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments in the company, such as distribution, finance, and manufacturing. Designs project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Accountable for activities with excess delivery cycles of 8 to 12 months. Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders. Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders. Builds and maintains relationships with key stakeholders and customer representatives. Directs work planning and scheduling design work. Manages and tracks the program progress against the program plan. Serves as the primary point of contact for all program-related issues and resolution of issues. Additional Responsibilities: Coordinates and present proposals to agencies as necessary. Identifies and manages program risk and develops risk mitigation strategies, track to closure. Ensures team leads adjust and revise estimates when necessary. Anticipates issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinates the establishment of program standards and program specific procedures with team leads. Responsible for project compliance with standards and procedures. Responsible for the capturing and reporting of required program management metrics. Responsible for tailoring and baseline of all program templates. Develops and facilitates achievement of program service commitments and performance metrics. Ensures that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies. Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Communicates effectively with customers and software/hardware suppliers supporting the State as appropriate. Identifies and tracks issues. Balances workload with program members capacity. Communicates to team members how their work assignments relate to and help achieve program objectives. Plans program specific training and orientation needs. Responsible for the development of estimates for the enhancement or development effort in planning, analysis, design, construction, testing, and implementation. Accountable for delivery of all work tasks identified in the program plan. Responsible for the capture and reporting of required program management metrics. Adjusts and revises estimates when necessary. Ensures all changes to scope follow processes and are documented. Ensures new estimates are approved by the client and agreed upon. Adjusts and revises estimates when necessary. Manages and tracks the program progress against the program plan. Monitors project milestones and phases to ensure the project is on schedule. Takes corrective actions if a project begins to slip its schedule. Prepares status reports on a periodic basis for program team, team leads, group leads, and program manager and appropriate stakeholders. Plans organizes, prioritizes, and manages multiple work efforts across application teams. Develops the detailed program plan for the enhancement or development effort Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Responsible for tailoring and baseline of all program templates. Accountable to schedule or monitor status reviews, peer reviews, program management inspections, and software quality assurance work product and process reviews with the appropriate designated resources. Notifies team leads of project timelines, milestones, phases, work requests target dates and approved executable work package. Communicates and works with users and client as necessary. Coordinates and presents proposals to agencies as necessary. Analyzes and distributes reports on program metrics associated with work items related to improvement measures. Ensures processes and activities are followed. Skills: Experience with formal project management methodology. Required 10 Years 4-year college degree or equivalent technical study. Highly desired     Project Management Certifications. Highly desired     Prior Commonwealth of PA Project Management Experience. Highly desired 2 Years  

Provider Services Associate I

Phoenix, AZ
Contract
Our client is seeking an individual to be part of an operations team that strives to provide first call resolution to a specified set of customers. This position primarily answers incoming calls for new and existing authorizations. Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers. This role is expected to meet or exceed operations production and quality measures. Essential Functions: Understands the end to end authorization process, the SBU's business and business drivers for success. Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution. Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality. Resolves customer complaints or concerns as the first line of contact. Makes problem resolution and triage decisions not requiring clinical judgment. Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required. Transfers call to clinicians and physicians only for clinically escalated situations. Communicates appeal and denial language to providers and members when appropriate. Processes withdrawals and other case status changes as needed. Understands client and regulatory expectations for accounts in their designated region. Recognizes and develops relationships with provider groups through repeat calls, and recognizes provider sensitivities for different health plans. Is responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information. Processes fax attachments in between calls. Responsible for meeting SBU's Service standards in all categories on a monthly basis, team player, maintain member and provider Confidentiality at all times, demonstrate effective problem-solving skills, and be punctual and maintain good attendance. Participates in SBU's Service Operations activities as requested that help improve Care Center performance, excellence, and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid SBU's Customer Care Operations in better serving its members and help SBU achieve its business and operational goals. Assist SBU efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume responsibility for self-development and career progression. Other duties as assigned. Requirements: Customer Service experience - call center experience preferred. Must be a proficient typist (at least 30 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously. Ability to multi-task while staying organized. Education: High School (Required) GED Temp to Hire. Shifts will range from 6 AM start time to 8:30 AM start time - Monday-Friday shift Temp to Hire  

Content Management Migration Developer

Research Triangle Park, NC
Contract
Our client seeks a contract resource to support the implementation of the Document Management module. This role will mobilize the delivery team, work with project leadership to plan, manage and deliver a document management FileNet solution. Responsibilities: Designing and modifying existing data migration, cleansing, conversion, and validation procedures, validating data migration design specifications with key users and stakeholders, and mapping source, staging and target data architectures to each other including rules and transformations. Duties also include testing data migration procedures, creating and populating staging areas, cleansing data, and converting/transforming data. This role will perform trial data migrations into staging, perform data migration into production, work with key users and stakeholders to identify and resolve data issues and conduct a post-implementation review of data migration exercise. Skills: Solid experience with DMS (Document Management System) Data Migration projects including Client Engagement and Data Analysis. Required 5 Years Solid experience with DMS (Document Management System) Data Migration projects including Data Cleanse and DM Development (Design, Build, Test).   Required 5 Years Experience with Data Analysis including profiling data, source to target data mapping and specifying complex transformation rules. Required 5 Years Experience with Data modeling and/or data architecture. Required 5 Years Experience with full stack development in Java. Required 5 Years Experience with .NET (toolkits for Laserfiche and others in .NET and C# versus Java). Highly desired 5 Years Experience with ESB and web services. Highly desired 5 Years Experience with SQL/Oracle Database manipulation. Highly desired 5 Years Experience in System Interoperability and Processes. Highly desired 5 Years Knowledge of Content Management Solutions (Laserfiche, Northwoods, Docuware or OnBase). Highly desired 5 Years Experience with JIRA and Agile project methodologies. Highly desired 5 Years

Content Management Migration Analyst

Research Triangle Park, NC
Contract
Our client seeks a contract resource to assist with the support implementation of the Document for the  project. This role will provide cross-functional support to the development, testing, and training teams during the development and deployment of the document management solution as well as state-wide roll-out of a front-end FileNet Document Management solution. Tasks include: Engaging key users and stakeholders in defining data migration requirements, working with subject matter experts and project team to identify, define, document and communicate the data migration requirements and performing source system data analysis in order to manage source to target data mapping. Duties also include developing custom SQL scripts, as needed, to meet the requirements of data migration, performing static data testing and transaction data testing from one core system to another, and coordinating the extraction and retrieval of data from county legacy databases. This role works across the organization to ensure county connectivity and across multiple teams to understand data usage and implications for data migration. This role assists in new process development and process improvements and contributes to developing best practices, processes, and standards for effectively carrying out data migration activities. Skills: Must have demonstrated experience in analyzing data sets and understanding a problem and developing one or many approaches to solving the problem. Required 7 Years Experience in SQL Server and ETL tools. Required 7 Years Experience with database and relational databases. Required 7 Years Experience with JIRA and Agile project methodologies. Required 7 Years Strong verbal and written communication skills. Required     Strong attention to details. Required     Experience with system interoperability and processes. Desired 2 Years Strong interpersonal skills and ability to explain technical processes to both technical and non-technical audiences.

Sr. Full Stack Java Programmer

Manchester, VA
Contract
Our client is looking for a Senior Full Stack Java consultant to assist with refinement of requirements, design and development and support of complex Java/JEE programs. Qualifications: A minimum of 7 years of Java development experience with complex, large-scale, n-tiered applications using the following technologies is required: Java/JEE, HTML, JavaScript, Oracle, SQL, JSP, JSTL. A minimum of 3 years experience with the following technologies: Web Services, Struts, Spring, and Hibernate/OpenJPA. A minimum of 2 years with Angular JS. Experience with relational and object-oriented modeling is required. Experience with requirements gathering and documentation is required. The ability to successfully interact in a team environment is required. Effective oral and written communication skills are required. Knowledge of and experience with UNIX OS, UNIX Shell Scripting, PL/SQL, and UML are strongly preferred. Experience with Rational Requisite Pro, Rational Architect, Rational Application Developer, WebSphere Application Server, and Oracle RDBMS are strongly preferred. Knowledge of and experience with other template languages are preferred. Experience with Microsoft Office Suite of products is preferred. Skills: Java/JEE development experience. Required 7 Years HTML, JavaScript, SQL, JSP experience. Required 7 Years Web Services development. Required 3 Years Struts, Spring, Hibernate/JPA. Required 3 Years Relational/Object-Oriented Modeling. Required 2 Years Requirements Gathering. Required 3 Years Oracle Database. Highly desired 3 Years Unix OS/Unix Shell Scripting. Highly desired 3 Years WebSphere Experience.  Highly desired 2 Years IBM Rational Applications/UML. Highly desired 2 Years Angular JS. Required 2 Years

Associate Business Process Analyst

Salt Lake City, UT
Contract
Our client is seeking an individual responsible for reviewing contractor invoices and making needed adjustments. Responsibilities: Responsible for assisting with analysis and making recommendations for changes to internal processes and/or standards/specifications in order to create more efficient and economical operations for business areas. Assist on projects to identify and document the major business processes associated with the business unit. Identify opportunities to improve the efficiency and effectiveness of the business processes within the entire business unit without jeopardizing reliability, availability, or safety. Develop business cases to support recommendations; and, monitor the progress associated with the implementation of recommended changes. Apply process modeling tools, process improvement methodology, benchmarking, project management, and change management to projects. Perform other duties as requested Qualifications: Performs assignments designed to develop work knowledge, skills and abilities requiring the application of policies, procedures, techniques and other criteria in carrying out all aspects of the job. Performs routine work assignments but over time will demonstrate the ability to perform more difficult work assignments. Works under established policies and procedures to meet set schedules and system or program requirements continue to develop the knowledge, skills and abilities to reach a higher level of proficiency and work complexity.    

Customer Care Associate I

Middletown, RI
Contract
Customer Care Associate Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Minimum 6 months -1 year call center experience (pharmacy/specialty pharmacy preferred).  CPT Required Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/healthcare setting preferred. Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite preferred. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Ability to identify and troubleshoot problematic issues. Education: HS Degree/GED Schedule: Monday-Friday 8:30am-5:00pm. Possible temp to perm.This is a CALL CENTER position, primarily outbound calls. Start Time: 08:30 AM End Time: 05:00 PM  

Utilization Management Specialist

Middletown, RI
Contract
Our client is seeking an individual responsible for the receiving and preparation of cases for the utilization review process. Often the first point of contact for providers, patients, and other healthcare professionals. Ensures all required patient, provider, and facility information is received and processed for utilization review. This process can include data entry, provider outreach for further clinical information, and facilitation of referrals to case management. Often tasked with clerical duties such as managing paperwork, handling data entry, engaging with providers and facilities over claims, and answering phones. Conducts nonclinical job functions on the utilization review team and is not required to interpret clinical information including non-certification of requests. Essential Functions: Coordinates entire intake process as necessary with referral sources, providers, patients, and internal team members. Entering demographic information and codes obtained via calls and via faxes. May perform all or some of the following functions: Intake, Referral, Evaluation, and/or Documentation. Processes thorough, accurate and complete cases and new orders based upon information provided by the requester. Prepare cases for nurses to review. Effectively communicates referrals and patient information to all departments. Requirements: Must have attention to detail. While there is a learning curve, this role is matrix driven. They are expected to process 6 calls per hour and from that build 1.5 cases. Education: High School or GED Duration: Temp to hire Start Time: 06:00 AM End Time: 03:00 PM  

Help Desk Analyst

Research Triangle Park, NC
Contract
Our client is seeking an individual who will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front-line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. Responsibilities: The position works closely with business and technical teams to troubleshoot issues with a focus on determining the root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Position work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments.  Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development, and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented. Skills: Experience and knowledge of browser-based applications. Required 3 Years Experience researching, analyzing and interpreting automated system problems. Required 3 Years Experience working in a help desk environment. Required 3 Years Working knowledge of social services and Medicaid programs and systems.   Desired 3 Years Broad knowledge of the application and functionality. Desired 3 Years Experience writing and running SQL queries. Highly desired 3 Years Excellent verbal and written communication skills. Required      

Provider Services Associate I

Maryland Heights, Missouri
Contract
Our client is seeking an individual to be part of an operations team that strives to provide first call resolution to a specified set of customers. This position primarily answers incoming calls for new and existing authorizations. Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers. This role is expected to meet or exceed operations production and quality measures. Essential Functions: Understands the end to end authorization process, the SBU's business and business drivers for success. Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution. Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality. Resolves customer complaints or concerns as the first line of contact. Makes problem resolution and triage decisions not requiring clinical judgment. Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required. Transfers call to clinicians and physicians only for clinically escalated situations. Communicates appeal and denial language to providers and members when appropriate. Processes withdrawals and other case status changes as needed.- Understands client and regulatory expectations for accounts in their designated region. Recognizes and develops relationships with provider groups through repeat calls, and recognizes provider sensitivities for different health plans. Is responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information. Processes fax attachments in between calls. Responsible for meeting SBU's Service standards in all categories on a monthly basis, team player, maintain member and provider Confidentiality at all times, demonstrate effective problem-solving skills, and be punctual and maintain good attendance. Participates in SBU's Service Operations activities as requested that help improve Care Center performance, excellence, and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid SBU's Customer Care Operations in better serving its members and help SBU achieve its business and operational goals. Assist SBU efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume responsibility for self-development and career progression. Other duties as assigned. Requirements: Customer Service experience.  Call center experience preferred. Must be a proficient typist (at least 30 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously. Ability to multi-task while staying organized. Education: High School (Required) GED (Required) IMPORTANT: They will begin their project doing fax attachments: they will be responsible for taking online fax documents that receive in their system and attaching them to patient records.  Contract through mid-late February with the possibility to go perm. Shifts will range from 7 AM start time to 10:30 AM start time - Monday-Friday shift  Start Time: 07:00 AM End Time: 07:00 PM

Customer Care Associate

Maryland Heights, Missouri
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Candidate must be available to work any shift from 8 AM - 8 PM Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Duration: RTH Start Time: 08:00 AM End Time: 08:00 PM  

Java Programmer

Raleigh, NC
Contract
Our client is seeking a Java Programmer. This position will support production Java maintenance efforts. Position supplements existing support staff in Java, Jasper/SQL based services. In this role, the ideal candidate will support existing staff to better manage production maintenance workload distribution of Java-based tasks activities. Tasks might include such things as review and change Java to ensure proper handling of existing case notification HL7 protocols from NC to CDC for diseases like Hepatitis and Tuberculosis (TB) cases or within the ninety (90) active reportable diseases. An ability to adapt to needs within a disease category is important. Expected Skills: Resource should have heavy, broad Java-based background including an ability to quickly understand the impacts of actions and be able to explain any nuances to a diverse set of non-technical stakeholders. In addition, skills dealing with SQL and Jasper are important. Skills should include but not be limited to: Having an ability to quickly understand existing production level Java-based processes to enable configuration changes within disease categories. Having an ability to see impacts of change along with testing of corrections in code within a disease category or across disease common functional capability. Implementing configuration changes to meet needs. Experience in reporting processes based on database content, with subsequent approvals and incorporation and ensure technical and or user documentation update coordination. Unit testing and peer review along with ensuring updates of system and user documentation. Experience in Jasper reporting. Experience in XML or like tools. Experience in information exchange protocols, i.e. HL7. Skills: JAVA experience performing both new development, and modifying existing code (primarily backend development). Required 10 Years J2EE Required 6 Years Spring Required 6 Years Tomcat  Required 6 Years Wildfly Required 6 Years Linux  Required 6 Years MS SQL Server database experience. Required 6 Years XML and XSLT experience. Required 6 Years Reporting experience (Jasper is HIGHLY desired). Required 6 Years Testing and Quality Assurance experience: Use case development, issue documentation, troubleshooting, and issue resolution. Required 6 Years Prior experience with HL7. Required     Experience with integration engines (Rhapsody is preferred). Required     Prior experience with code management tools (ie Subversion, eclipse). Required     Experience implementing configuration changes (to include report config, SQL to organize data, screen changes). Required   Local candidates strongly preferred.

Data Entry Specialist - Junior

Raleigh, NC
Contract
Our client is seeking an organized and self-directed Data Entry Specialist with experience in both contract and legal documentation. The Specialist will assist with a contract consolidation effort underway within the Department of Information Technology. The Data Entry Specialist is tasked with data entry from contractual documentation (hardcopy and softcopy) into forms, spreadsheets and software applications to assist in the consolidation effort. The Specialist will help facilitate the effort to consolidate, review and input the data necessary for record keeping. The Specialist will also track and report on the status of data entry work completed for the project team and business stakeholders. In support of these activities, the Data Entry Specialist will need to coordinate with contacts from the various areas of the agency to review documentation, distribute information and resolve questions and needed clarifications. Core Job Functions: Review contractual documents for data entry needs. Perform data entry from contractual documents into an identified information repository. Prepare reports on the status of both document receipt and status of data input/entry. Prepare contracts and data entry materials for reviews with business stakeholders. Operate office machinery (i.e., computer, copy machine, fax machine). Perform miscellaneous data entry and document preparation in support of other departments. Perform other related duties as assigned. Adhere to company standards and maintains compliance with all policies and procedures. Contract Administrator Requirements and Qualifications: Ability to read, analyze and interpret common contractual documents and related material. Contracts and/or financial knowledge and experience preferred. Excellent analytical and time-management skills. Two years previous experience as a contract administrator, business administrative or related field. Basic mathematical skills, including the ability to calculate percentages. Solid verbal and written communication skills with the ability to communicate at all levels. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Ability to take initiative, multi-task, prioritize, manage time efficiently and effectively adapt to changes. Strict adherence to company guidelines, compliance laws, and legal requirements. Skills: Experience reading, analyzing and interpreting common contractual documents and related material. Required 2 Years Experience inputting contractual or financial documents. Desired 2 Years Previous experience as a contract administrator, business administrative or related field. Required 2 Years Basic mathematical skills, including the ability to calculate percentages. Required   2 Years Extensive MS Excel experience. Required 2 Years

Data Analyst

Richmond, VA
Contract
Our client is seeking an individual responsible for the design, development, and administration of transactional and analytical data constructs/structures. Responsibilities: Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. May provide technical support on data warehouse teams. Data set sizes are usually huge (in excess of hundreds of millions of records). Demonstrated ability to move from one sequential assignment to the next (work environment and priorities can change quickly depending on business needs). Demonstrated ability to move data between production systems and across multiple platforms. Top Skills: Python, Teradata, Tableau, SQL, Unix shell scripting (they want to learn redshift & snowflake) AWS exposure is a plus 3-5 years experience with Financial Services clients. Experience with major querying tools preferred.

Programmer Analyst 6

Richmond, VA
Contract
Our client is seeking an individual who works closely with business users as a member of an agile team to migrate mainframe functionality and deliver new features in software applications written in ASP.NET Web Forms and MVC. Responsibilities: Responsible for planning, developing and unit testing high performing and reusable software written in C# using the .NET Framework. Responsible for designing and delivering REST web services using ServiceStack for consumption by internal and external clients. Responsible for utilizing Microsoft SQL and IBM DB2 to deliver complex data-driven applications. Responsible for troubleshooting and resolving production bugs in the applications supported. Responsible for working closely with Business Analysts and QA Testers to deliver high-quality software. Demonstrate knowledge in .NET Framework 4.6 using the C# language. Demonstrate the ability to work with web applications written in ASP.NET MVC and Web Forms. Demonstrate knowledge of REST web services using Web API or similar technologies. Demonstrate experience with MS SQL and Object-Relational Mapping tools such as Entity Framework. Demonstrate proficiency in client-side technologies including JavaScript, jQuery and Bootstrap 3. Prefer experience with Kendo UI and Telerik UI for ASP.NET. Demonstrate the ability to use Git for version control. Exceptional oral and written communication skills. Skills: Experience using ServiceStack to write REST web services. Required 12 Years Experience using Aspose.Words and Aspose.PDF to manipulate and generate documents. Required 12 Years Experience with LLBLGen ORM. Required 10 Years Experience using TypeScript. Required 10 Years Experience in Microsoft development environment. Required 8 Years

IT Support Specialist- Mid Level

Raleigh, NC
Contract
IT Support Specialist Participate in end-of-life refresh of PC/laptops. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers. Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the IT department. Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. Interface with Judicial Branch staff and local government officials. Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. Assist in moves and relocations of judicial facilities, including courthouses and other office locations. Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives. Knowledge of: Ethernet topology networks. Windows 7/10; Office 2013/2016/365; Windows Server 2008/12 Computer systems to ensure that all components will integrate properly. Software packages such as TN3270, SharePoint Designer, and Adobe Professional. AD servers, routers, voice gateways, wireless access points and switches; and integration of all components. Skills in: Installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment). Using individual components. Listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions. Rigorous problem solving. Providing excellent customer service. Ability to: Work independently to analyze customers needs and resolve technical problems. Manage time to meet schedules. Prioritize tasks according to customer needs. Communicate highly technical information to non-technical users. Troubleshoot hardware and software problems involving local area networks and personal computer systems. Manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions. Skills: Active Directory Desired 3 Years Office 2013/2016/O365 Required 3 Years TN3270 Highly desired 3 Years Wireless Access Points Highly desired 3 Years Imaging and installing PC/laptops  Required 3 Years Printer troubleshooting Required 3 Years Additional Information: This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls. Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Overnight travel to locations across the state as required.

Software Test Analyst 5

Richmond, VA
Contract
Our client is seeking an individual who will be primarily responsible for software test analysis to support the FMS project implementing Oracle Fusion as a finance ERP solution. This position will support the testing needs for both Fusion implementation as well as legacy system integration needs. Responsibilities: Work alongside software developers, business analysts, product owners, and other system specialists to gather and interpret user/system requirements. Produce well-structured, documented and maintainable test scripts for manual testing that support the software test cycle within the SDLC. Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously. Create clearly documented defect reports for anomalies found during test procedures. Validate that user expectations are achieved during the testing process. Develop and establish quality assurance measures and testing standards for new applications, and/or enhancements to existing applications throughout their development/product lifecycles. Qualifications: Experience with front-end, UI, and back-end validation testing. Thorough understanding of various browsers user agents and compatibility testing. Knowledge of SQL and database interaction. Strong analytical skills; attention to details. Demonstrated ability to work both independently and as part of a software development team. Basic understanding of Java or other object-oriented programming languages. Ability to communicate effectively both orally and in writing. Preferred Abilities: Experience working in an Agile or iterative development environment. Knowledge of test automation and best practices. Experience with IBM Rational Team Concert, or another similar system (JIRA, VersionOne, etc). Experience testing mobile, web, POS (Point-of-sale), financial and human resource applications preferred. A Bachelor's Degree in Computer Science/Information Systems is preferred. Extensive current experience in software testing is required. Skills: Ability to write test plans and test scripts. Required 7 Years Experience with PL/SQL. Required 7 Years Experience testing web and client-server applications. Required 7 Years Experience with heavy integration testing. Required 7 Years

IT Trainer

Research Triangle Park, NC
Contract
 ** Please Note: Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Details regarding expenses included below.** Our client seeks contract resources to assist with the training and implementation. The primary purpose of the Training Developer is to analyze the system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support the implementation. Responsibilities: These positions will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Skills: Experience in curriculum design and developing training materials for adult learners. Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint). Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML. Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications.    Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience. Required 3 Years Experience with adult learning practices, principles, and procedures in the classroom and online presentations. Highly desired     Ability to assist with basic application software and hardware support. Highly desired     Must have a strong understanding of internet concepts and web technology    Highly desired     Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired     Extensive statewide travel is required up to 80% of the time in the performance of the work. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required      

Process Engineer

Richmond City, VA
Contract
Our client is seeking a Process Engineer with 10+ years of experience to help the Agency to consistently meet established performance standards for cost, quality, and speed in all areas of operation. Duties will include the following: Document existing processes to identify waste and bottlenecks in order to identify improvement opportunities. Create clear process maps that can be used to support systems development, operator training and management oversight. Develop monitoring tools using appropriate statistical lean sigma methods of process control to enable efficient management visibility and oversight. Identify root causes of process failure and recommend changes to improve performance to management. Develop performance standards to meet results requirements established by management. Continuously monitor process performance results and seek opportunities to improve output results in terms of cost, quality, and speed. Apply the most appropriate methods of process analysis to improvement activities including direct observation, historical data analysis or team-based problem-solving activity. Form and lead team-based problems solving initiatives. Write specific standard work for operators were needed to support operating effectiveness. Design efficient work areas that enable operators to efficiently meet performance requirements while making real-time performance status visible to both operators and managers. Define capacity capabilities for operating workgroups. Identify job skill requirements and develop processes that best match skill to work. Possess strong organization, analytical, problem-solving, and interpersonal skills. Self-motivated and able to develop positive working relationships with coworkers at all levels of the agency. Qualifications: BS degree in Engineering, Math, and Statistics or other scientific discipline or sufficient related experience in process design and improvement. Knowledge of and Lean and Six Sigma methods and ability to apply these where appropriate. Skills: Application of Lean and Six Sigma methods. Required 5 Years Business Process Design and Improvement. Required 7 Years Designing and leading team-based problem-solving activities. Required 5 Years Work measurement. Required 7 Years Standard Work Development. Required 7 Years Process Mapping and Setting Performance Standards. Required 5 Years Using Descriptive Statistics to analyze process performance. Required 5 Years

Sr. Selenium QA Analyst/SME

Richmond, VA
Contract
Our client is seeking a QA analyst to design test cases and test complex JAVA based system. The successful candidate will have actually been a developer at some point in their career. Our client has completed the requirements for replacement of one its large statewide software applications. Development and implementation activities are currently underway. Responsibilities: An EXPERIENCED QA Analyst is needed to design test scenarios, identify test data, create test cases, execute test cases, identify/report defects, verify defects and participate in the overall testing of the highly complex JAVA based system. The QA Analyst will develop test cases that will be spawned across multiple applications/ systems. They will perform testing of web services, Web UI and batch jobs. QA Analyst will participate in the validation of data migration and must have good hands-on experience with SQL queries. QA analyst will also help in automation, load, performance and stress testing. The QA analyst will write both manual and automated test cases. They will monitor active issues and verify bug fixes. They will be responsible for the overall quality of the product. They will also participate in testing the integration between more than two applications/systems. They will also participate in User Acceptance Testing as needed. Qualifications: This position requires a MINIMUM of 2 years QA Analyst experience on a Large Development Project and software development experience. It is expected that this resource will have the experience and knowledge to write SQL queries to support backend testing and be able to support the installation and use of automated testing tools. Skills: Proficiency and experience in automated testing tools (Selenium, Rational Functional Tester, Mercury (HP) QTP, or Borland Silk). Required 4 Years Experience with installation and support of automated testing tools (Rational Functional Tester, Mercury (HP) QTP, Borland Silk. Required 2 Years Hands on experience with performance and load testing automated tools. Desired   3 Years Experience with defect tracking systems (implementation, support). Required 3 Years Previous or Current Software development experience. Required 4 Years Strong knowledge of software testing best practices and methodologies. Required   2 Years Experience with test effort estimation and tracking. Required 1 Year SQL experience Required 4 Years Relational database experience. Required 3 Years PL/SQL and Oracle database experience. Highly desired 3 Years System integration and back-end (database, etc.) testing experience. Required 3 Years Excellent Oral and written communications. Required     Experience with test driven software development. Highly desired 3 Years Experience and knowledge of UML/Rational Unified Process (RUP). Highly desired 2 Years Experience with Service Oriented Architecture (SOA). Highly desired 2 Years XML/Schema knowledge. Required 2 Years SOAP UI testing for Web Services experience. Required 2 Years Hermes or IBM MQ testing experience. Required 2 Years Web Services load testing experience. Required 2 Years Data migration testing experience. Required 2 Years Any emulation testing experience. Desired     Local candidates strongly preferred.

.Net Tech Specialist - Expert - High

Raleigh, NC
Contract
Our client is seeking an individual to fully modernize and replace the current Statewide Election Information Management System (SEIMS), by leveraging the states existing use of Microsoft 365 and Microsofts cloud solutions. The new SEIMS application will replace legacy capabilities and automate manual business processes for six major components that include voter registration, voting, election event management, voting site management, board administration, and systems functions. It will result in leaner elections administration by consolidating the current thirteen separate applications into one core application as a centralized web-based solution. You will consult directly with business analysts, users and other stakeholders to develop a line of business solutions. You will design, develop and implement .NET applications that will integrate with Microsoft Dynamics 365 applications and platform solutions. Responsibilities: Planning and Organization: Ability to work independently, manage work with minimal supervision, and adapt work to unanticipated changes in order to meet deadlines in a fast-paced environment. Communication: Ability to clearly convey ideas while soliciting and selecting appropriate information and the best method/format for delivering or receiving the information either in writing or verbally. Teamwork: Ability to work with others on joint projects in a positive manner to achieve agreed upon outcomes. Organization Awareness: Understands their role within the team as well as the role of the team within the organization. Actively supports the goals and objectives of the team and the business owners. Assisting with architecting plug-ins, integrations and Microsoft Dynamics 365 solution to match clients organizational process. Identifying creative solutions to meet system/business requirements with the development of custom code. Hands-on technical implementation and deployment of solutions that integrate with Microsoft Dynamics 365. Developing data conversion and testing strategies. Creating data migration and integration mappings. Installing Microsoft Dynamics 365 related components such as Scribe and various plugins. Creating client application extensions. Customizing business logic with plug-ins. Automating business processes with workflows. Utilizing asynchronous service. Five days a week onsite presence (mandatory). Qualifications: Bachelors degree in Information Technology, Computer Science or related field, or equivalent, with experience as an application developer (mandatory). Minimum 5 years of experience in developing with .NET framework, C# ASP, ASP.Net, HTML, XML, XSLT, SQL query language, SQL 2008+ databases, jQuery, and JavaScript (mandatory). Experience in multiple Software Development Lifecycle methodologies (mandatory). Minimum 5 years of experience in communicating and coordinating with internal business customers and business analysts to determine software requirements and system impacts (mandatory). Minimum 3 years of experience with advanced web development technologies like REST, JSON, WCF, OData, jQuery (mandatory). Minimum 2 years of experience in data migration and data integration between disparate systems including use of web services/web APIs for integrations (mandatory). Minimum one year of experience in Agile development (mandatory). Development knowledge using reusability and object-oriented methodologies (mandatory). Development knowledge of threading and multiprocessing techniques (mandatory). Minimum one year of experience working with Team Foundation Server (TFS). (mandatory). Ability to use MS Word, Excel, and Access (mandatory). Microsoft CRM 2013, 2015 and MS development certifications (desired). Microsoft Dynamics CRM Online Deployment, Microsoft Dynamics CRM 2016 Customization and Configuration certifications (desired). Previous experience on web security including single sign-on and Identity Management tools (desired). Previous experience on MVC, Ajax/Bootstrap, MS Azure and MS SQL Reporting Services (desired). Education: BSc in Engineering, Computer Science or related field, or commensurate experience.  

Senior Project Manager

Research Triangle Park, NC
Contract
Our client seeks a contractor resource who will serve as the Project Manager responsible for providing senior level project management and technical leadership for one or more large-scale information technology (IT) projects. The position reports to the Deputy Director and serves as a member of the Project Team. The position will be responsible for providing senior level project management and technical leadership over projects. Job responsibilities include, but are not limited to: Authoring all project management artifacts following the practices and guidelines from the PMI PMBOK, developing detailed project budget requests. Monitoring expenditures, developing and maintaining all required State CIO project documentation. Serving as an IT management liaison to the business clients. Leading and performing hands-on analysis of the business and technical environments. Supervising implementation activities, ensuring that project plans and schedules are established and maintained. Ensuring that deliverables are completed timely and accurately. Supervising staff (State employees and contractors). Conducting formal presentations. Coordinating with all project stakeholders ensuring that appropriate project controls are instituted. Developing federally required documents, procurement documents, and status documentation. Conducting formal vendor proposal evaluation and vendor selection processes. Skills: Post-graduate experience and a diploma or degree in a computer-related discipline or equivalent computer-related technical experience. Required 5 Years Practical experience in information technology staff supervision, project management related to information systems efforts. Required 5 Years Development of business/functional requirements, RFIs, RFPs, Federal level reporting documentation, and systems analysis. Required 5 Years Information technology experience related to Project Management, systems development and the implementation of purchased solutions/services. Required 5 Years Understanding the core functionality and the associated business processes of a Social Services organization. Highly desired 5 Years Project Management (PMP) Certification. Highly desired 5 Years Experience in business planning, human services program management, project management, and experience in multi-platform environments. Highly desired 5 Years Good knowledge of Curam Software. Highly desired     Experience managing large budgets (in excess of $40 million annually). Required 5 Years  

Sr. Data Conversion Developer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the analysis, definition, documentation, and execution of data migrations. This position will have significant responsibilities as part of the development and work closely with Senior Technical Consultants on data conversion design and development issues and may act in the role of senior technical developer. Duties include but are not limited to: Leading requirement gathering sessions, conducting planning sessions with client for data migration, developing requirements, recommend data cleansing strategies, designing new programs and using existing tools necessary to extract data from source systems, transform data into target structures and load data into a relational database, and develop conversion output analysis strategies. These activities will involve analyzing and modifying existing programs, debugging programs, and assisting with evaluating data conversion results, identifying performance issues, and developing alternate solutions to resolve issues by conducting system assessment and performance monitoring in order to identify and correct avoidable conversion problems. This position is also responsible for writing specifications, writing test plans and conducting testing as required to accomplish the conversion of legacy system data  as well as reporting statuses to the Project Manager, and adhering to the policies and procedures. Skills: Experience programming and designing large scale web-based distributed systems using Oracle Utilities, or SQL/PLSQL. Required 7 Years Experience with ETL tools such as Oracle Warehouse Builder or Oracle Data Integrator. Required 7 Years Experience reviewing, coordinating and overseeing all technical evaluations, technical project timelines and estimates. Required 7 Years Legacy data conversion into a Curam data model. Highly desired     Previous experience working with State government. Desired

IT Specialty Resource

Richmond, VA
Contract
This is an experienced level Network Analyst position providing detailed design and support for existing and proposed MPLS infrastructure. Responsibilities: MPLS network and services design and implementation. MPLS NMS system integration. Maintaining accurate MPLS documentations and databases. Job order creation to support ongoing MPLS deployments. Creating/modifying/approving MOPs (Method of Procedure). Reviewing and approving vendor provided High Level and Low-Level Designs and associated configuration files. Follows documented processes, procedures and policies Qualifications: Expert knowledge level of MPLS design concepts for networks and Layer 2/3 services, including protocols like LLDP, BFD, ISIS, OSPF v2/3, and BGP; Layer 2/3 services like Virtual Private Routed Network (VPRN), Virtual Private LAN Service (VPLS), Circuit Emulation services like c-pipe, e-pipe, i-pipe, QoS, IP filters, security features/concepts, and CLI commands. Strong working experience with Nokia (previously Alcatel-Lucent) 7750-SR, 7705-SAR, and NMS systems like 5620 SAM and Network Services Platform (NSP). Strong oral and written communication skills. Effective computer skills including detailed knowledge and experience with Microsoft Office Products Visio, PowerPoint, Excel, Word, and Outlook. The ability to work within a team environment. The ability to work effectively under minimal supervision in a fast-paced environment. The ability to take initiative and offer to complete a task that is needed but not on your list of assignments. Education/Experience: 10+ years of MPLS design related experience required. Nokia Service Router 1 and 2 certifications preferred. Bachelors Degree preferred. Comments/Special Instructions: The amount of overtime required is minimal and will be determined on a project by project basis. Work Location - Richmond, VA Work Schedule - M-F, 7:30am-4:00pm Travel required - less than 10% Overtime required - Yes, but minimal. 

Project Manager- Expert

Raleigh, NC
Contract
IT PROJECT MANAGER Our client has a need for an experienced IT Project Manager. This position will be responsible for managing multiple medium to large projects, possibly involving external vendors and multiple business areas. The Project Manager will: Manage technology projects (including procurement, resource acquisition, budgeting; developing, monitoring and controlling schedules; identifying and resolving issues and risks; and communicating status to stakeholders). Translate generalized customer business goals and objectives into concrete strategy and tactical plans. Work effectively with internal and external clients, third party vendors, and senior management in accomplishing project objectives. Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer. Work closely with the Project Sponsor(s) and Governance Committees to facilitate decisions necessary for project delivery. Develop and maintain project documentation including status reports and schedules/timelines and various detailed plans for Communication, Risk Management, Deployment, and others as required. Resolve political, resource, budgeting, change, and legal issues affecting the project. Oversee change requests associated with the project. Oversee vendor relations and procurement related to the project. Drive project work to completion. Skills: Proven experience in delivering projects on-time, within budget, as designed, that meet the customer requirements. Required 7 Years Demonstrated understanding of the Project Management Knowledge Areas of the PMBOK, PMI's Project Management Standard, PM tools and templates. Required 7 Years Knowledge of Information Technology Infrastructure Library (ITIL) methodologies is preferred. Required 7 Years Well versed in the delivery of IT projects from requirements, through design, build, test and train. Required 7 Years Leadership on complex projects. Well-developed facilitation skills are required. Required 7 Years Consultative services that support the project team, sponsors and other stakeholders on the strategies for moving the project forward. Required 7 Years Demonstrated ability to work with the customer to build a trusted advisor relationship by applying expertise and knowledge. Required 7 Years Proficiency with Microsoft Project, Word, Excel, and PowerPoint. Required 7 Years  

.NET Developer- Expert

Raleigh, NC
Contract
Our client is seeking a team player for a small .NET Agile SCRUM team developing an enterprise application to replace an aging legacy system. Our database structure and requirements are well defined from the legacy system. Most of the work is replicating the functionality of the existing system with a few minor adjustments along the way. The local team is extremely familiar with current system functionality and database structure. The team has limited experience developing an enterprise level .NET web application. Our goal is to deploy the solution to production before, or near, the end of 2019. Current projections have software development ending in September of 2019. Qualifications: Candidate should be independent in coding in .NET but willing to ask questions if needed. A current team is a close group and we are seeking a person with the necessary technical skills to add value to the team and take direction from the lead developer on site while having excellent social and team skills to integrate seamlessly with the current team. In addition, the ideal candidate will have excellent problem-solving skills within the structure of a cohesive team that seeks solutions as a team and solutions that can be maintained by the team. The candidate will be responsible for developing .NET solutions from the User Stories defined and prioritized by the business, engage in all SCRUM ceremonies and exhibit independence while ensuring they follow the standards and direction of the Lead Architect. Seeking clarity from the Lead Architect is a plus when the developer is unsure of the direction or architectural goal. This is especially important when the team tackles functionality that they have not developed before. Solutions must be maintained by the local team and therefore must be concise, clear and straightforward. Responsibilities Participate in requirements analysis. Collaborate with internal teams to produce software design and architecture. Write clean, scalable code using .NET programming languages. Test and deploy applications and systems. Perform meticulous Unit Testing with attention to detail. Revise, update, refactor and debug code. Improve existing software. Develop documentation throughout the software development life cycle (SDLC). Serve as an expert on applications and provide technical support. Engage in Agile SCRUM ceremonies and processes Ensuring solutions are aligned with business and IT strategies and comply with the organization's architectural standards. Applying experience and knowledge in systems analysis, design, development, quality assurance, and integration methodologies to develop quality technical solutions. Building positive relationships with team members. Skills: Elevated level knowledge of Microsoft C# .NET, ASP .NET, the .NET Framework. Required 3 Years Develop SQL stored procedures for all Create, Retrieve, Update, and Delete (CRUD) functions. Required 3 Years Manage transaction processing and data concurrency. Required 3 Years Design and create tables, views and other objects of the database. Required 3 Years Develop reusable objects and processes to improve developer efficiency and consistency. Required 3 Years Manage IIS and application pools. Required 3 Years Deploy web objects. Required 3 Years Plan and develop applications within specified timeframes. Highly desired 2 Years  

Tech Specialist - Expert - High

Raleigh, NC
Contract
Our client is seeking a CRM specialist will work with a team of staff to transfer knowledge, create an author plans, policies, procedures, and governance for SOA within the CRM discipline. Responsibilities: Work closely with the discipline architects to create (write) governance artifacts for CRM. Create roll-out plans for new tools, technologies, and frameworks within CRM. Create deployment plans. Operationalize change management for the tools and technologies within the CRM discipline. Create training and procedures to engage IT, administrators, to administer and/or configure the tools and technologies within CRM. Participate in process flow analysis and SOA centric process redesign along with other SOA Discipline Leads, the Governance Specialist, the Technical Writer, and Project Manager. Activities include discovering, validating, documenting and communicating the organization's customer relationships processes and knowledge for the IT SOA Initiative. Skills: Demonstrated experience working with MS Dynamics Online CRM Platform (current versions preferred). Required 10 Years Experience designing, developing and managing multiple enterprise-level CRM applications. Required 10 Years Experience creating web services for enterprise MS Dynamics CRM Online applications. Required 10 Years Experience with CRM data replication to Microsoft SQL Server. Required 10 Years Experience with bi-directional integrations with multiple source systems.   Required 10 Years Experience with GIS integration with MS Dynamics Online CRM Platform. Required 10 Years Experience with batch document scanning and storing those images in Azure Blob Storage. Required 10 Years Must have enterprise application experience in setting up security roles for multi-level (county/state or similar) agencies. Required

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