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Enterprise Tech Writer/Trainer

Raleigh, NC
Contract
Our client is seeking an Expert-level Tech Writer/Trainer to develop documentation, training material and conduct end-user training. Description (including, but not limited to): Developing and/or maintaining the following types of documentation:  Communications for diverse stakeholder groups. System documentation and release notes. User manuals and training guides. Installation guides. Computer operations and program maintenance manuals. Conducting End-user Training on IT applications. Expected Skills: Able to work without assistance. Provide leadership to others. Able to manage highly complex work efforts. May have advanced education. May have extensive industry experience. Required: Experience working in a fast-paced (preferably Agile) IT environment. Required 5 Years Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel. Required 7 Years Experience documenting communications, minutes, agendas, and presentations for stakeholder groups. Required 7 Years Experience documenting system documentation, requirements, and release notes. Required 7 Years Experience documenting, installation guides, computer operations, and program maintenance manuals. Required 7 Years Experience documenting plans for testing/QA and backup/recovery/restart procedures. Required 7 Years Experience documenting status reports, standard operating procedures (SOP), and policies and procedures. Required 7 Years Experience documenting plans for training, training materials, user manuals and training guides. Required 7 Years Experience conducting User Training on IT applications. Required 5 Years

Billing Specialist I (Pharmacy Rebate)

Glen Allen, VA
Contract
Our client is seeking an individual responsible and accountable for the following essential functions including the accurate and timely entry of payments for all Rebate clients.The claims process or will meet SLA's related to the timeliness and accuracy of all cash posting processes.The contractor will assist in other rebate operational functions as necessary. Essential Functions: Enter payment information into the First Rebate System. Work with the Pharmacy Services Analysts for any discrepancies with payments.  Quality check entries made by the other Data Entry Specialists. Contact manufacturers for payment backup as needed. Provide backup support to other team/group members in the performance of job duties as assigned. Track and report data entered on weekly metric reporting. Maintain and update required reference materials used in the data entry process. Requirements/Certifications: This is not a customer service role. This is more of a data entry, clerical role along the line of Accounts Receivable. Must be proficient in MS Office (Excel and Word), good in decision making, analytical, organized, and have top-notch customer service skills. Good written and oral communication skills required. Strong data entry/processing. Experience with Cognos preferred. Education: GED or High School diploma required. Duration: Temp to hire Work Schedule: Monday - Friday, 8am - 4:30pm OR 9am - 5:30pm  

Senior Software Engineer

Richmond, VA
Contract
Our client is seeking an experienced Senior Software Engineer to technically lead web-based development projects from analysis and design through production implementation and support. Specific Duties Include: Designing and developing new software products or major enhancements to existing software. Integrating commercial off-the-shelf (COTS) software with existing agency-developed applications through APIs and web services. Designing and executing unit tests. Monitoring results of static code analysis in SonarQube and resolving issues as applicable. Creating and implementing technical design solutions and documentation. Identifying opportunities for application design improvement and following industry-standard software development processes. The successful candidate must be able to clearly communicate, orally and in writing, with business users and other senior IT staff is required. Additional duties include collaborating with team members, product owners and BSA's. Providing coaching and mentoring to less experienced team members in an Agile environment. Qualifications: Significant experience with full software development life cycles and experience developing business applications in an object-oriented environment. Strong knowledge of Java and related frameworks and technologies such as Spring, Hibernate, JPA, SQL, Javascript, jQuery, Bootstrap, HTML and CSS is required. Working knowledge of design and development of Java and web-based applications, and web services. Experience with tools such as Subversion, Linux, Sonatype Nexus, Jenkins, and SonarQube is preferred. .NET (C# and ASP.NET) exposure, experience with Oracle databases, Weblogic or similar Java application servers and penetration testing skills are pluses. The demonstrated ability to lead, mentor and work independently or as a member of a team is required, along with the ability to communicate effectively, both orally and in writing. A Bachelor's Degree in Computer Science/Information Systems or comparable work experience is preferred as well as experience working with a variety of business divisions. Skills: Experience designing and development of Java applications. Required 10 Years Experience with Spring and Hibernate. Required 5 Years Experience with JQuery, javascript, html, css. Required 5 Years Knowledge of Maven Poms. Required 1 Years Experience with databases and SQL. Required 5 Years Experience with tools such as Subversion, Git, Jenkins. Desired 1 Year Experience with Struts. Desired 1 Year Experience with Weblogic. Desired 1 Year Knowledge of Bootstrap. Desired 1 Year General knowledge of Finance, POS, HR, WMS, or sales. Desired1 Year Knowledge of Unix. Desired 1 Year Experience integrating on premise applications with cloud based applications. Desired1 Year

Data Analyst III

Richmond, VA
Contract
Our client is seeking a Technical Data Analyst. Soft Skills: Deep technical aptitude and ability to interact with product owners and technical leads to build and support applications. Required Exceptional communication with business customers to establish requirements and work independently. Required Excellent problem solver, data insights digger and team player. Required Technical Skills: Ability to manipulate data using Python or PySpark (data frames, joins, aggregations, visualizations, JSON file manipulation). Required  Understands basics of AWS infrastructure and preferably any related certification. Required Hands on prior experience 5 to 8yrs Required Ability to write, read and use very complex SQL and data structures. Required Ability to write, read and use very complex UNIX scripts related to shell programming (email attachments, file uploads/downloads, file read/write). Required Ability to write, read and use very complex VBA Macros to build excel reports and excel user front-end applications. Required Ability to write, read and use very complex SAS data sets and code to build power points, word documents and PDF files. Required Ability to write, read and use very complex multi workbook Business Objects and Tableau reports. Required    

Data Analyst III

Richmond, VA
Contract
Our client is seeking a Technical Data Analyst. Soft Skills: Deep technical aptitude and ability to interact with product owners and technical leads to build and support applications. Required Exceptional communication with business customers to establish requirements and work independently. Required Excellent problem solver, data insights digger and team player. Required Technical Skills: Ability to work with very complex SQL and data structures. Required Ability to work with UNIX scripts related to shell programming. Required Ability to manipulate data using Python or PySpark (data frames, joins, aggregations, visualizations, JSON file manipulation). Required Understands basics of AWS infrastructure and preferably any related certification. Required Hands on prior experience. 5-8 years Required AWS Certified. Required Ability to build data pipes using AWS technologies on EMR clusters. Required        

Ethics & Compliance Investigator

Richmond, VA
Contract
Our client is seeking an individual responsible for investigating ethics and/or compliance matters reported to the Ethics & Compliance Program. Responsibilities: This includes gathering facts about reported concerns and recommending investigation strategies. Providing interpretation of company policies. Performing research and analysis utilizing a variety of internal company resources. Conducting diverse, and sensitive investigation. Providing written reports of investigative findings to the Ethics & Compliance Program leaders and compliance attorney. Communicating honest, candid, and timely feedback to the appropriate management personnel and others involved in the investigation process. Closing matters in a timely manner. Demonstrating the ability to manage this flow of information in a manner that provides the greatest mitigation of risks for the company. The secondary responsibility is to support the initiatives of the Ethics & Compliance Program. This includes assisting in the development of training and communication initiatives. Participating in the preparation of periodic reports to the senior executives. Continuing education regarding legal regulations and Ethics & Compliance Program requirements. Perform other duties as requested or assigned. Qualifications: Experience preferred in an investigative role. 3yrs Experience in case evaluation, investigative planning, case file management, investigative reporting, case presentation, as well as a strong record of obtaining high quality investigative results. Knowledge and experience dealing with specific issues associated with energy company, and issues associated with legal requirements. Demonstrates analytical and critical thinking skills. Demonstrates higher level communication and project management skills. Demonstrates ability to establish and maintain a high level of trust and confidence. Strong organization and planning skills. Comprehension of regulations, laws, and company policies pertaining to the Ethics and Compliance Program. Clear understanding of the company's organizational structure. Strong written communication skills. Bachelors degree Comments/Special Instructions: The job duration could be extended. Onsite parking is provided.  

Associate Materials Specialist

Richmond, VA
Contract
  Astyra is seeking an Associate Materials Specialist. Responsibilities: Assists in providing materials management support for delivery operations. Evaluates and processes material requisitions and reservations to ensure material and required documentation are available when needed. Analyze material usage patterns for planned and stocked items to ensure cost-effective and adequate materials are available in a timely manner. Assist in planning and implementation of sourcing initiatives; develop supplier/service network. Assists in resolving supply chain issues. Perform other duties as requested or assigned. The knowledge, skills, abilities, and experiences that are required for entry into this job include the following:  Basic knowledge of materials management, procurement processes, and inventory control. 2yrs Basic knowledge of client groups, commodities, and specialties. 2yrs Basic knowledge of environmental, government, legal, and regulatory requirements. 2yrs Basic knowledge of inventory analysis techniques. 2yrs Working knowledge of supplier relations, priority management, and tactical planning. 2yrs Excellent oral, written, and presentation skills. Problem-solving and analytical skills. 2yrs Basic forecasting and trend analysis skills. 2yrs Computer skills. 2yrs Value and cost analysis skills. 2yrs Ability to manage multiple priorities and to meet deadlines. 2yrs Ability to process information quickly and accurately. 2yrs Ability to walk, stoop, and bend, to perform walk-downs and to search for materials. Associate degree Required Bachelor degree in Business Preferred  

Business Analyst 3

Harrisburg, PA
Contract
Our client is seeking a Business Analyst responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.  Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Required: Manager highly prefers candidates local to the Harrisburg Area. This position may require travel. Overnight travel may be required. This position requires someone with superb written and verbal communication skills. Interview process should consist of a phone screen with the hiring manager followed by an in-person interview with the hiring manager. 3+ years iOS mobile experience.  7 years' experience using formal requirements gathering methodologies in an agile environment. Skills: 4 year college degree or equivalent. Highly desired  Experience developing business, functional, and non-functional requirements.    Required 7 Years Experience developing Requirements Traceability Matrix. Required 7 Years IIBA-certified Business Analyst. Highly desired     

Project Manager

Raleigh, NC
Contract
Astyra is seeking a short term Expert Project Manager to lead the development and implementation of a complex IT solution within an Agile program delivery structure. The person must demonstrate an extensive track record managing projects delivering large projects within a complex, matrix organization. Required to have extensive knowledge and experience managing projects for developing systems using the Agile Scrum framework. Must have excellent communications skills, must be well organized and exhibit excellent follow-up and follow-through skills. Position duties include but are not limited to the following: Provide leadership in managing a large scale, complex project within the Agile Scrum framework. Ability to work with Scrum teams to develop project plans, roadmaps, and manage the product (feature) backlog. Knowledge and competency in the project schedule building process, including techniques for estimation, developing contingency and Agile product/feature backlog. Manage the critical day-to-day operational elements of assigned project including: project vision/objectives, financials, scope, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value. Document the project charter, roles, tasks and measures of success. Provide leadership by facilitating project definition, planning, budgeting, scheduling and resource planning to accomplish project objectives while managing applicable scope, quality, time and cost constraints. Ensure smooth project progression by effectively defining/managing the project plan (MPP), phase gate reviews, change requests and stakeholder status reporting. Provide leadership, vision and direction for both project team and business partners while working cross-functionally to solve problems and implement changes and ensure appropriate and professional communication among stakeholders. Manage projects throughout the project lifecycle. Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary. Ensure adherence to the Project Management Office and other applicable policies and procedures. Develop quality business relationships so that client needs can be anticipated and addressed. Proactively develop innovative approaches, risk mitigation strategies and quality control. Actively engage in development or oversight of the development of all documentation for project. Qualifications: The position requires the ability to work well in a team environment, as well as skills to facilitate communication, team focus, influence, service-oriented, problem-solving, analytic thinking, planning, personal development and decisiveness. Using these attributes, the candidate will communicate individual roles and project/program expectations for both internal and external teams, develop detailed project plans and schedules. Provide work direction and leadership to assigned projects or programs including sub projects and at times, individual project members. Including scheduling, assignment of work and review of project efforts using a strong blend of Project Management business analysis and technical experience. This position also monitors and audits project or program milestones and critical dates to identify potential jeopardy of project schedule and identifies ways to resolve schedule issues, provides required project status reporting, assesses variances from the project plan, gathers metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives. Skills: At least 7 years of project management experience, preferably with large, complex automation implementation efforts in an Agile development framework.          Required 7 Years Minimum of 7 years of experience managing projects implementing large multi client n-tier client/server systems. Required 7 Years Proven track record of delivering IT projects within budget, scope and schedule. Required 7 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability. Required          Hands on experience managing project risk, cost, schedule, quality, testing, and communications. Required          Solid work experience with project management tools (e.g. Microsoft Project).   Required 7 Years Hands on experience managing application acceptance testing. Required 5 Years Demonstrated technical architecture/infrastructure knowledge and experience with multiple hardware platforms and operating systems. Required          Experience with MS Office. Required          PMI certification Project Management Professional (PMP). Highly desired  Demonstrated presentation and training skills. Required          Demonstrated oral and written communication skills. Required          Solid work experience managing implementation projects in the healthcare arena working with multiple stakeholders.  Highly desired  7 Years Experience managing implementation projects that used .NET, Java, XML, HTML, CSS, VBScript, JavaScript, IIS. Highly desired  5 Years Solid work experience managing projects implementing healthcare systems including applicable data transmission and interface requirements. Required  7 Years Certified Scrum Master (CSM) or Agile Certified Practitioner (ACP) or Certified Product Owner (CPO). Highly desired 

Sr. Desktop Support Specialist

Kinston, NC
Contract
Our client is seeking an Customer Desktop Support candidate who uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. Responsibilities: Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas. System Security: It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years Installing and imaging new computers and loading appropriate software for customers. Required 7 Years Installing local and network printers and other peripherals and configuration of same. Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities.    Required 7 Years

Program Director

Raleigh, NC
Contract
Our client is seeking an oriented candidate with a solid background in School District Human Resource Systems and Finance Systems. Must be able to demonstrate excellent communication and problem-solving skills. Responsible for working with both Local  business and technical teams IT personnel to define and execute requirements and manage stakeholder expectations. Responsibilities: The successful candidate will be able to provide domain specific guidance for Human Resources subjects. The ideal candidate will be able to provide system specific support for the HRMS System and will provide guidance on multiple topics contained within that system. Report to manage internal and external relationships across initiative components to ensure successful delivery of the HRMS solution. Skills: Deep knowledge of HR and Finance Business practices. Highly desired 1 Years Ability to mentor systems training and support personnel. Required 10 Years Ability to work across departments to define and execute requirements and manage stakeholder expectations. Required 10 Years Experience as a Program/Project Manager on a HRMS implementation projects. Required 3 Years

Sr. IT Security Specialist

Raleigh, NC
Contract
Our client is requiring services of an IT Security Specialist to aid county offices in the identification of gaps through risk management, and assist in the development of mitigation strategies, and to establish the target security/infrastructure architecture. Duties include, are not limited to: Author corresponding requirements, including definition of dependencies on infrastructure consolidation efforts. Define Security/Information Assurance requirements (and dependencies). Specify key architectural aspects of the architecture view, and identify other aspects that need definition. Research Best Practices for reuse, applying State IT Security and industry standards, and defining the transformation approach that transitions the current architecture to the target architecture. Qualifications: The ideal candidate will have experience working with current and emerging information security technologies and development methodologies. Bachelors degree in computer science, management information systems, or related field preferred. Good analytical and creative problem solving skills, and relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, with a wide degree of creativity and latitude is expected. Skills: Risk Management - must be able to Identify gaps through risk management, and assist in the development of mitigation strategies. Required 7 Years Experience updating privacy and security policies based on gaps found through an assessment process. Required 7 Years Discover, evaluate, assess, systems, networks, and components through the use of vulnerability scanning and risk assessment method. Required 7 Years Experience documenting vulnerability assessment results in a accurate, clear, actionable, and available way to appropriate personnel. Required 7 Years Must be able to review & assess projects and systems throughout all phases of their life cycle in an effort to identify Privacy org needs. Required 7 Years Must be able to serve as a knowledge base for organizations as it relates to compliance requirements and mitigation strategies. Required  7 Years Experience Performing risk assessments based on NIST 800-53 Rev 4. ISO-27001, HIPAA, and IRS Pub 1075. Required 7 Years Experience with network mapping and vulnerability scanning tools such as NESSUS and NMAP. Required 7 Years

Project Manager

Raleigh, NC
Contract
Our client has a need for an experienced IT Project Manager. This position will be responsible for managing multiple medium to large projects, possibly involving external vendors and multiple business areas. The Project Manager will: Manage technology projects (including procurement, resource acquisition, budgeting; developing, monitoring and controlling schedules; identifying and resolving issues and risks; and communicating status to stakeholders). Translate generalized customer business goals and objectives into concrete strategy and tactical plans. Work effectively with internal and external clients, third party vendors, and senior management in accomplishing project objectives. Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer. Work closely with the Project Sponsor(s) and Governance Committees to facilitate decisions necessary for project delivery. Develop and maintain project documentation including status reports and schedules/timelines and various detailed plans for Communication, Risk Management, Deployment and others as required. Resolve political, resource, budgeting, change, and legal issues affecting the project. Oversee change requests associated with the project. Drive project work to completion. Knowledge, Skills and Abilities / Competencies desired: Proven experience in delivering projects on-time, within budget, as designed, that meet the customer requirements. Required 5yrs Demonstrated understanding of the Project Management Knowledge Areas of the PMBOK, PMI's Project Management Standard, PM tools and templates. PMP certification is required. Required 5yrs Knowledge of Information Technology Infrastructure Library (ITIL) methodologies is preferred. Highly desired 5yrs Well versed in delivery of IT projects from requirements, through design, build, test and train. Required 5yrs Leadership on complex projects. Well-developed facilitation skills are required.  Consultative services that support the project team, sponsors and other stakeholders on the strategies for moving project forward. Required 5yrs Demonstrated ability to work with the customer to build a trusted advisor relationship by applying expertise and knowledge to achieve sustainable results in an ethical manner. Proficiency with Microsoft Project, Word, Excel, and PowerPoint. Oversee vendor relations and procurement related to the project. Required 5 Years PMP certification.  Required      Experience managing Telephony projects. Highly desired Preferences: Experience with Telephony (Avaya/Genesis), Print services and general software development projects is preferred.  

Database Administrator

Raleigh, NC
Contract
Our client is seeking an individual to support legacy mainframe databases and new database installations. The position will work with a team of DBAs that will provide support to tax system databases that contain both federal and state tax information. The selected candidate will serve as primary database support for DB2 on Z Series Mainframe in a production environment. This includes Table Reorgs, Indexing, Table Partitioning, Performance Tuning, Automation and Scheduling of tasks in Zeke with extensive use of JCL, Easytrieve and REXX. Description (including, but not limited to): Data analysis and database management. Maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning. (Logical) Administration of application objects within database. Maintenance of business requirements for database, database schema, data maps, ERDs, application objects (i.e., tables, indexes, views, etc.). Performance of database application tuning. Provision of business and data requirements and data for capacity planning. (Physical) Environment-level administration; installation/patch/upgrade of database software. Management of HA, database-level security. Maintenance of database configuration files and data files. Completion of database reorganizations, environment tuning, refreshes, exports and imports, backup and recovery. Performance of capacity planning driven by technology and resource usage trends. Skills: Mastery of DR best practices and ABARS as well as other complex administration task of high transaction volume tax application. Highly desired 10 Years Ability to perform Regular Storage Management and Administration of large databases on MainFrame DASD. Required 10 Years Assist programmers in diagnosing/troubleshooting code and queries.      Required 10 Years Provide Performance Tuning on the DB2 Z databases. Required 10 Years Provide Database Administration on DB2 os390 v11. Required 10 Years Strong demonstrated administration skills of IBM DB2 on ZOS. Required 10 Years Experience with CA Database tool. Required 10 Years Demonstrated ability to work with DB2 on the Mainframe. Required 10 Years Administration of CICS.  Highly desired 10 Years File manipulation: FTP, ConnectDirect, File-AID/RDX, VSAM, RACF, IMS.      Highly desired 10 Years Programming languages; REXX, Easytrieve, Cobol, JCL; ISPF (CLIST, PROCS, Skeletons, Panels, Messages, Tables) and Logon Procs. Required 10 Years

SQL Server Programmer 6

Harrisburg, PA
Contract
Our client is seeking a SQL Server Reporting Services (SSRS) Developer who creates reports that efficiently fulfill the requirements of the business users within the departments Information Technology (IT) supports. This developer develops complex queries within Oracle and SQL Server environments and optimizes queries for faster performance. The developer also provides data analysis and data integration activities to ensure that data is complete, accurate and available for delivery via an SSRS report. Responsibilities include: Develops new SSRS reports and database objects against complex enterprise databases (both SQL Server and Oracle) and modifies or enhances existing SSRS reports and database objects as assigned. Demonstrates experience with the design of relational and multidimensional database. Demonstrates proficiency in performance tuning to ensure quality and performance of SSRS reports. Tests the SSRS reports and database objects created and maintained by the service center thoroughly prior to user testing. Applies Agile development principles. Works with business users to gather and document requirements and ensures solutions meet their business needs. Assists in designing reporting database solutions for the service center and configuring report servers and security. Researches functionality in new software releases and performs, documents, and assists other staff in the upgrade processes. Uses Visual Studio Team Foundation Services for source control and work items and provides project statuses and project time estimates to the reporting section supervisor. Adheres to any standards set by the Service Center and the Office of Administration. Demonstrates analytical and customer service skills. Demonstrates excellent verbal and written communication skills. Ensures that best practices are maintained and mentors team members on the best practices, standards, and IT processes. Documents all work for future reference. Independently executes all tasks and work assignments. Skills required: Extensive experience working with Microsoft tools, with in-depth SSRS development knowledge and SQL Server Integration Services to perform ETL operations. Experience with Microsoft Visual Basic. Preferred experience with report server configuration and security. Extensive experience handling large datasets and reporting based on various data sources. In-depth experience working with Oracle databases and PL/SQL using TOAD or SQL Developer. In-depth experience working with SQL Server databases and T-SQL using SQL Server Management Studio. In-depth experience with data modeling and the ability to analyze and understand database design. Clear and precise communication needed to present data results and train business users on report functionality. 4 Year College Degree.

Java Developer III

Richmond, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Our client is looking for Software Engineers for their agile teams to deliver working software for the Recoveries Business in US Card in support of the product development for the new future state platform. Responsibilities: Team members will be responsible for end to end development (Data modeling, back-end services and APIs, writing automated test scripts) in all phases of the system development lifecycle (story refinement, analysis, design, develop, test and deploy) utilizing agile delivery methodology, adherence to existing process guidelines and production support of implemented capabilities. The team will be co-located with its business partners and engage with other teams both in Recoveries and outside Recoveries. Basic Qualifications: 5+ years experience in software development. 3+ years experience in in application development using Java, J2EE, Linux. Experience developing REST APIs. Experience with Spring. Experience with Agile and Agile Craftsmanship practices including TDD/ATDD, Paired Programming and Emergent Design. Excellent teamwork and collaboration skills. Strong oral and written communication skills. Preferred Qualifications: Experience with deploying applications to the cloud (AWS). Experience with Micro-services Architecture. Knowledge of Domain Driven Design. Experience with Git version control system. Experience in DevOps and using CICD tools and processes (such as Jenkins, Maven, Ansible, Consul, Docker). Experience with messaging tools such as Kafka, AWS SQS. Familiarity with Financial Services and Banking concepts.      

Sr. Sharepoint Administrator

Glen Allen, VA
Contract
Duties/Responsibilities: • Responsible for day-to-day operations support and management of several SharePoint 2010 and 2016 farms • Review existing SharePoint infrastructure setup & develop best practices and input on operational guidelines • Install Windows and SharePoint upgrades patches and service packs • Monitor and manage IIS inside and out • Maintain system, application, security and SharePoint, IIS event logs • Responsible for all Site collections on a web application • Responsible for SharePoint 2010 to 2016 migrations • Oversee the SharePoint web farm infrastructure, user permissions, and solution designs • Support network connectivity with respect to network load balancers and TLS • Work with DBAs to manage and support SharePoint dependencies with respect to SQL Server • Work with development team to assist with the integration, testing, deployment and post production support of SharePoint solutions Knowledge/Skill Requirement: • 5+ years of administration experience with SharePoint 2010/2016 • In depth familiarity with Microsoft and industry best practices and governance for SharePoint • Must have a thorough understanding of SharePoint farm architecture, installation, and configuration • Good hands on working experience on VMWare Virtual environments • Strong experience with developing PowerShell scripts • Working experience of Microsoft Project Server as it relates to SharePoint integration • Must have knowledge of SharePoint Central Administration web application and SharePoint PowerShell commands • Must have a solid understanding of SharePoint security including Active Directory groups, SharePoint groups and site collection structures • Must have working knowledge of SharePoint out-of-the-box functionality, SharePoint web services, and SharePoint interactions with Microsoft Office • Must be familiar with tools such as Nintex Forms and Workflow, InfoPath and SharePoint Designer • SharePoint development experience using CSOM and/or .NET • Strong experience with alternate acces mappings, managed paths, and extended web apps having multiple authentication zones. •Strong experience with authentication: IWA NTLM, SharePoint claims, and also SharePoint web apps as ADFS 3+ relying parties; People Picker integration with multiple claims providers at once; troubleshoot client side authentication and connectivity to SharePoint from browsers and Office products •Familiarity with internal farm processes (Timer service, ULS logs, diagnostics, scheduled jobs, etc) •Preferred:- be able to develop and support SharePoint client side applications (primarily browser-based) •Preferred:- be able to develop and support C# server side SharePoint applications (SSOM)

Senior Programmer Analyst

Richmond, VA
Contract
Our client is seeking a Sr Programmer Analyst who works fairly independently and formulates and defines system designs based on scope,  objectives, and analytical documents. Devises or modifies procedures to solve complex projects, and often multiple phases of a project. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents programs. Works at the highest technical level of all phases of applications systems analysis and programming. Works company wide, in multi-platform environments, on multiple project assignments. Guides and advises less experienced Programmer Analysts. Monitored on projects' progress and results. Errors may cause delay, expense, and disruption. Responsibilities/duties include: Support daily operations the CBMS application which is the electric customer information system Work on a team of IT professionals to support the full lifecycle delivery/implementation/operational support of multiple high profile software projects aimed at providing business processes for the supported business unit. Translate business and user requirements into accurate system design requirements and technical specifications addressing all applications tiers and external system interfaces. Analyze and evaluate existing or developed company applications or systems and prepares documentation including detailed technical designs, system use cases, system flow charts, data models, UML diagrams, screen mock ups, and system interface descriptions outlining systems capabilities and processes. Conducts detailed data analysis and produces system data mapping deliverables. Ability to define project tasks and estimate level of effort to achieve project deliverables and goals. Interacts regularly with Business customers, Business Analysts, Systems Analysts, Architects, Developers and Software vendors to meet project objectives. Manage defects and enhancement requests; this includes analysis, working with or as a developer, testing/validating results, and coordinating implementation. Create and execute detailed test scripts. Provide root cause analysis of operational issues and application defects.  Provide low level analysis and design for development and maintenance of supported applications. Analyze new requirements and identify solution alternatives and define detailed system modifications. Convert conceptual designs into technical solutions. Planning and executing software implementation plans in accordance to change management process. Support & maintain legacy applications while leading strategic migration efforts to more sustainable technologies. Perform other duties as requested or assigned. Knowledge/experience requirements: The successful candidate should have experience with integration of vendor and custom applications in a large-scale corporate environment.  He or she should be able to multitask and manage time across multiple projects.  The candidate should have the ability to implement the technical components of the project and coordinate amongst multiple enterprise teams.    Proficient in COBOL, CICS, DB2, JCL, SQL, Endevor, and mainframe debugging tools Excellent communications skills a must  

Business System Analyst

Richmond, VA
Contract
Our client is looking for a Systems/Business Analyst to help evaluate the technology needs. They will perform an analysis of the current technology environment and applications. This requires experience with collecting business requirements and analysis. This position will also document clearly the current technology environment. Specific Task(s): Documenting the process used by the program area and identify gaps and recommend to the management possible areas of automation that can improve operating efficiency. Problem resolution and coordination for ODW applications. Documenting (and maintaining documentation) of the ODW technical environment. Documenting and updating any technology issues in HP Quality Center. Evaluating any software upgrade options. Skills: Business and Systems Analysis. Required 5 Years SQL Development on Oracle Databases. Required 3 Years Data Analysis. Required 5 Years Experience with Process Flow Diagrams, Data Architecture Diagrams.      Required 3 Years Creating High Level Task plans and deliverables. Required 3 Years Experience with SDLC, Issue logs/trackers. Required 5 Years Exposure to Oracle Based systems. Required 2 Years Excellent written and verbal communication skills. Required 5 Years Experience with Tableau. Nice to have 2 Years Microsoft Office Products including VISIO. Required 3 Years

Project Manager 4

Harrisburg, PA
Contract
Our client is seeking an individual to provide program/project management support. The selected contractor must be familiar with a variety of the project management methodologies and rely on experience and judgment to plan and accomplish goals. They will have proven experience in leading projects to successful implementation. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. The Program Manager will drive entire initiatives from start to finish ensuring that the project is completed on schedule and that the final project meets business, technical and established quality requirements. Generally, the contractor will: Manage, coordinate, and establish priorities for complete life-cycle of various iCIS-related projects. Design project plans which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel. Be accountable for the approval and sign-off of the project plan. Facilitate and adhere to project governance. Identify return on investments of key activities. Manage scope of the project and gain agreement and approval of any scope changes. Build and maintain relationships with key stakeholders. Direct work planning and scheduling design work. Develop project plan including project management plan, scope statements, work performance measurements, activity and milestone lists, project schedule, cost performance baselines, quality management plan, quality baseline, human resource plans, team performance assessments and communication management plan for project. Manage and track project status against project plan(s). Serve as primary point-of-contact for all project related issues and resolution of issues. Coordinate and present proposals as needed. Identify and manage project risks and develop risk mitigation strategies, track to closure. Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinate the establishment of program standards and program specific procedures with team leads. Assure project compliance with standards and procedures. Capture and report required program management metrics/benchmarks. Tailor and baseline project templates. Develop and facilitate achievement of program service commitments and performance metrics. Ensure that all tasks add value and support the strategic direction of the department. Communicate to team members how their work relates to and helps to achieve project objectives. Plan for project specific training and orientation. Monitor project milestones and phases to ensure projects are on schedule. Take corrective action if a project begins to slip its schedule. Prepare routine status reports for project team, team leads, executive staff, and stakeholders. Analyze and distribute reports on program metrics associated with work items related to improvement measures. Provide regular status reports on team progress. Skills: Experience with formal project management methodology. Required 8 Years 4 year college degree or equivalent technical study. Highly desired Experience managing, coordinating, and establishing project priorities for complete life-cycle of various projects. Required 8 Years Experience developing project plans and defining major tasks and milestones, based on scope, resources, budget, and personnel. Required 8 Years Experience managing project scope and scope changes. Required 8 Years Experience in project status reporting. Required 8 Years

Bilingual Care Associate

Maryland Heights, Missouri
Contract
Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding their professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customer comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Shift will be within 8 AM - 8 PM range. Candidates must have open availability. Bilingual resources required. Prefer candidates who do not come from a call center background, and come from other customer service roles (retail, restaurants, etc.). Duration:RTH Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Start Time: 08:00 AM End Time: 08:00 PM  

Business Analyst

Clifton Forge, VA
Contract
Our client is seeking a Business Analysis/Technical Writer who is expected to develop/manage/document data requirements. Responsibilities: Development system/application requirements. Work with quality assurance to ensure proper test plans are developed and implemented within the change control processes. Ensure proper business/technical documentation is written in support of new/existing processes. Manage project activities as it relates to the gathering of requirements, project initiation, project tracking and maintaining IT standards. Additional areas of responsibility include: Documentation of existing infrastructure, system analysis, creation of release notes, compliance assurance and maintaining the document repository. PerSenior JAVA Developer is expected to take a lead role within the team. Develop/enhance/maintain JAVA code, ensuring that programming best practices are being followed, prioritizing work effectively, addressing production issues in a timely manner, and writing system documentation when required. Qualifications: The successful candidate should have strong communication skills to be effective in both technical and business requirement discussions. Requirements gathering. Required 3 Years Project scoping/management. Desired 3 Years SQL or TSQL Experience. Desired 2 Years Technical writing. Desired 2 Years Business analysis. Required 3 Years Experience working with SQLServer databases. Desired 2 Years

Developer/Automation Lead Tester

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation  as a Lead Developer/Automation Test Scripts Writer. Duties Include: Analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, analyzing and developing requirements into test conditions, development and execution of automated scripts using Selenium to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing automated test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks automated testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for automated test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher. Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with automated testing, testing tools, writing test plans and reviewing test cases.Required 5 Years Java Development experience. Required 3 Years Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required         Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required         Ability to work in a rapidly changing environment. Required         Strong analytical and problem solving skills. Required         Experience with testing Curam products. Highly desired 2 Years Experience testing for a health and human services project. Highly desired 2 Years Experience with executing SQL to validate or test. Desired 6 Months Experience navigating on a UNIX platform. Desired 6 Months Experience developing and executing Selinium automated test scripts. Required 3 Years

Curam Business Analyst

Research Triangle Park, NC
Contract
Our client requires the assistance of a contract resource to serve as a Curam Business Analyst to support the development and implementation. This position will be responsible for managing IBM Curam business analysis work or projects with distinct deliverables to a solution. Tasks include: Leading fit/gap, JAD sessions that map requirements to standard features and functions, develop functional designs, identifying and documenting business processes, issues, value levers, metrics, and capabilities. Identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the Curam Business Application Suite. Utilizing knowledge of the Curam software product to conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks. Knowledge and experience with Curam workflow. Skills: Experience designing within the Curam software suite. Required 5 Years Experience with problem identification and integration of technical skills to resolve issues. Required 5 Years Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 5 Years Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 5 Years Ability to independently identify and develop solutions. Required 5 Years Understand Curam Case Management functionality and associated business processes of a Social Security organization. Required 5 Years Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Curam. Required 5 Years Ability to establish and maintain effective working relationships with customers. Highly desired Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Highly desired Experience in business application consulting or development. Required 5 Years Curam V6 Certification. Highly desired Experience leading JAD sessions. Required 5 Years Experience in mapping requirements to standard features and functions. Required 5 Years

Deployment Specialist

Glen Allen, VA
Contract
Responsibilities: Under general supervision, this fully competent role manages LAN performances and maintains LAN security. Installs network software and trains users on LAN operation. Troubleshoots LAN problems. Implements LAN policies, procedures, and standards and ensures their conformance with information systems and company objectives. Evaluates and recommends hardware, software and telecommunication equipment that meet the user’s needs. Under direct and general supervision, this role performs asset management for computers, computer peripherals, iPhones, and iPads. This individual is also responsible for imaging new computers, keeping 180 Stock computers up to date and delivering the incoming computers and peripherals to clients. This is desktop support and has nothing to do with LAN switches, wireless access points or anything else related to LAN environment. Is responsible for working company-wide in multi-platform environments. Provides occasional functional guidance to less experienced deployment specialists. An incumbent is monitored on performance to established service levels for the department. Qualifications: Windows 10 knowledge Expertise with PC deployment and SCCM Experience in data communications is desired. Knowledge of software applications and hardware is required. Also experience with imaging computers and deploying them to large populations is a must. Possesses a broad understanding of customer needs and of how to meet those needs through customer service experience. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer. Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Ability to respond to multiple customer and employee/contractor requests or demands. Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.  Bachelor's degree preferred, but not required. High School Diploma or GED required.

Associate Deployment Specialist

Cleveland, OH
Contract
Responsibilities: Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:  Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures. Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. May be required to be on call in a rotation. Perform other duties as requested or assigned. Qualifications: Ability to manage multiple activities and resources Strong oral and written communication skills. Possesses a broad understanding of customer needs and of how to meet those needs. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.) Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem-solving skills. Education: High School or GED required

IT Project Coordinator II

McLean, VA
Contract
Our client is seeking an individual to provide administrative support for both associate and pool project managers leading IT development or IT technology projects in IT. Qualifications: Experience providing administrative support for IT development or IT technology projects. Familiarity with IT environment and technology terminology. A working knowledge of the IT development life cycle. Proficient in the use of the Microsoft Office products: Outlook, Word, Excel. Basic skill set in the use of Microsoft Powerpoint, Visio, and Project. Familiarity with running a project following the Agile and Phased/Waterfall methodologies including both Technology and Non-technology projects. Familiarity with Clarity or a similar project portfolio management tool. Ability to support multiple project managers concurrently based on size and complexity of projects. Number of stakeholders: Scope and impact effects more than one group of stakeholders Location of stakeholders: Centralized at one site, with few dispersed members Number of departments: One to three departments. Some financial services industry experience. Can be responsible for 2 - 4 projects. Some exposure to agile concepts preferred. Exposure to formal project management methodologies. Project Coordination Tools: Demonstrated ability to use tool setsSoftware tools. Moderate experience with MS Office suite. Provides clear concise communication within project team. Prior experience working with outside Third Parties Soft Skills: High energy Great communication skills. A PM BG Required: MS PowerPoint  MS EXCEL  A candidate with JIRA experience is HIGHLY preferred If candidate has G-suite experience, that would be a plus. Ideal candidate will have a Project Management BG. Hours are from 8-5pm or 8:30-5:30pm M-F for a 40 hour work week.  

Senior .NET Developer

Clifton Forge, VA
Contract
Our client is seeking a Senior .NET Developer to take a lead role within the team, develop/enhance/maintain .NET code, ensuring that programming best practices are being followed, prioritizing work effectively, addressing production issues in a timely manner, and writing system documentation when required. The successful candidate should have strong communication skills to be effective in both technical and business requirement discussions. Primary responsibilities include: Ability to develop applications and backend services using C#, ASP.NET MVC, Web API, Java, Java Script, JQuery, Angular JS, Node.js and CSS. Design and develop using appropriate software design patterns to attain high reusability and maintainability. Write effective unit tests and integration tests to ensure high quality software delivery In-depth knowledge of system design patterns, tiered architecture, and testing practices. Understanding of key business processes and competitive strategies related to the IT function. Ability to plan and manage projects. Ability to solve complex problems by applying best practices. Ability to provide direction and mentor less experienced teammates. Work with project business and system analysts to clarify the requirements and then implement them. Participate in code reviews. Enforce standards and best practices. Skills: .NET Development. Required 7 Years VB.Net Development. Desired  2 Years C#.Net Development. Desired  2 Years SQL Development. Desired  5 Years ASP  Desired  2 Years MVC Desired  2 Year

Software Systems Engineer

Richmond, VA
Contract
Our client is seeking an individual to perform server hardware and OS support, Server Administration duties primarily for Red Hat Linux. Perform script development and disk space management as needed. Provide technical support for software application developers, database administrators, and other IT support staff. General Satellite (patching) experience is a bonus. General NAS/SAN administration knowledge is also a bonus. Under general supervision, this fully competent role works from specifications to develop or modify moderately complex software programming applications and information systems. Assists with the design, coding, benchmark testing, debugging and documentation of programs. Works with an individual business unit on specific project assignments. Guides and advises less experienced Software Systems Engineers. Requires guidance in complex problem areas, errors may cause minor delay, expense and disruption. ? Primary duties and responsibilities: Ability to build multiple servers at the same time following procedures Interface with clients and run patch jobs via Satellite Perform advanced troubleshooting and diagnostics, dealing with various issues submitted by clients in the ticketing system Maintain HP Server Hardware Installation of rack mount server hardware in standard 80 inch racks within the confined spaces of the computer rooms including: Installation of memory, CPU, Disk drives and other server hardware Ability to lift at least 40 pounds and work from a step ladder at heights up to 96” to reach cable raceways Maintain Operating Systems software and Applications: Red Hat Enterprise Linux (RHEL) RHEL storage configuration, including SAN and NAS technology Script development – languages such as shell, Python, & Ansible RHEL Satellite configuration and channel update (bonus) VMWare (bonus) Unitrends disk based backup (bonus) NetApp Ontap (bonus) 24x7 oncall support on a rotational basis Adhere to Risk Management, NERC, and Sarbanes Oxley regulations Adhere to department standards, policies, and procedures Work location: (downtown) and occasionally Innsbrook (West End) Work environment: Office and datacenter computer rooms Required: Knows and applies the fundamental concepts, principles, practices, and procedures to carry out all aspects of the job. Proficiently performs assignments having the knowledge, skills, abilities, and Experience needed to carry out all aspects of the job. Exercises independent judgment and decision-making in planning, organizing and conducting work assignments. May receive instructions and guidance on unusual or complex problems and knows when to get others involved. Effectively utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments. Identifies and eliminates unnecessary work and non-value added activities. Related experience desired. Perform server hardware and OS support, Server Administration duties primarily for Red Hat Linux. Perform script development and disk space management as needed. Provide technical support for software application developers, database administrators, and other IT support staff. General Satellite (patching) experience is a bonus. General NAS/SAN administration knowledge is also a bonus. Bachelor’s degree in Computer Science or Information Systems.         Knowledge, skills and abilities, as well as 2 years’ experience in server/storage technology: Linux server Operating System administration Red Hat Satellite VMWare NAS/SAN storage concepts/administration including NetApp Ontap General TCP/IP network knowledge General IT Linux security knowledge  

Process Assistant IV

Glen Allen, VA
Contract
Our client is seeking an individual to work under general direction, this role performs the highest level of general clerical and administrative duties that support a specific workflow or phase within a business process.  Responsibilities: Performs a wide variety of specialized and complex clerical functions in the transaction of part(s) of a business process.  Answers questions related to business process or function.  Works independently and exercises considerable discretion in performance of duties and responsibilities.  Interprets policies and procedures and makes recommendations for improvements.  May provide guidance and assist in training of less experienced staff.  Completes special assignments and projects.  Utilizes computer equipment and related equipment to record and enter, store and retrieve information.  Compiles regular and special reports using established formats and procedures.  Resolves discrepancies and may communicate with various administrative and professional employees within and outside the company. Performs complex clerical tasks requiring analysis, discretion and detailed knowledge of applicable policies and procedures including:  Select and compile data and make calculations to translate data and information into required results, investigates and provides routine explanations for variations from generally expected results.  Qualifications: Strong knowledge and understanding of company or department procedures associated with administration and management of business process or function. May require certifications or special training. Ability to prioritize work and exercise significant amount of discretion in performance of duties and responsibilities. Excellent analytical and problem solving skills. Ability to work independently. Excellent skills using spreadsheet, word processing, graphics and database applications and SAP. 3 - 5 years related experience. Excellent oral and written communication skills. Ability to manage multiple activities and resources. Excellent personal computer skills. Education High School or GED preferred    

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