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Website Developer 2

Leesburg, VA
Contract
Our client is looking for a full-time Web Developer to bring on board upon successful completion of the 9-week contract assignment. ABOUT THE LOCATION Come join a dedicated group of IT professionals in the heart of beautiful old downtown Leesburg, nestled in the Loudoun County Piedmont, home to many great restaurants, live music venues, and fantastic indoor and outdoor fitness options (W&OD Trail for biking and jogging, Ida Lee Recreation Center for fitness equipment, classes, indoor and outdoor pools) and free parking. ABOUT THE ROLE You are a curious, service-oriented web technologies administrator with a great team and independent working skills. You are a web developer who can serve as the technical expert on a refresh of our hosted website. You have substantial experience in Visual Studio, C#, SQL Server and SSRS and the skill to use them to integrate ERPs with SQL databases and SharePoint and oversee API development to make work easier and more fun for our staff and to provide services more efficiently to the Public. We are a small (pop 54,000) but growing, 200-year old Virginia town, with a 21st Century outlook in one of the top three fastest growing and wealthiest counties in the country, right on the Dulles Tech Corridor. We have several enterprise systems that need to talk to one another, a SharePoint (SP) 2013 server farm and a number of complex integrations that need some TLC. Skills: Visual Studio  Required 6 Years C#  Required 6 Years SQL Server  Required  6 Years SSRS  Required  6 Years SharePoint 2013/2016/Cloud  Nice to have  3 Years Financial ERP Integration  Highly desired  3 Years Credit Check  Required  3 Years Gathering use cases and system requirements  Required  3 Years Munis Financial ERP  Nice to have 3 Years

Web Designer

Richmond, VA
Contract
Astyra is looking for a seasoned user experience web designer with extensive knowledge of external consumer facing websites and applications. You will act as a creative liaison to support our web portal project. You will design and enhance our customer's user experience and productivity by collaborating with teams to generate new ideas, concepts, and functionality for the project. Responsibilities: Provide expert proficiency, knowledge, and experience to web design and user experience by: Analyzing and reviewing current prototypes/wireframes. Providing recommendations and solutions to ensure web and user experience best practices and standards. Creating new designs, concepts, mockups, and wireframes. Defining, developing, planning, and outlining design solutions with multiple teams. Preferred Requirements: Experience with key industries such as financial, utility experience. Preferred Angular 6 or complex web development. Experience with deployment plans and schedules. Some experience with front-end coding, such as HTML, CSS, Java. Skills: 3-5 years professional experience in web, mobile, and application design. Required 5 Years Proven history of designing responsive page layouts and interfaces. Required 5 Years Superior knowledge in the principles of branding and design strategies. Required 5 Years Strong understanding of good usability as it pertains to digital experiences. Required  5 Years Demonstrated expert knowledge of web accessibility standards (508/WCAG compliance). Required 5 Years Willingness to mentor, coach, and advise in-house team and provide knowledge transfer including documentation. Required 5 Years Excellent communication skills to effectively collaborate with designers, developers, functional architects, and communications teams. Required 5 Years Demonstrated ability to effectively present and communicate ideas and creative vision. Required 5 Years Ability to work well under pressure and time constraints. Required 5 Years Proficiency in Adobe Creative Suite. Required 5 Years Experience with MacOS and Windows 7-10. Required 5 Years Experience with Axure or other similar wireframing, rapid prototyping software tools. Required 5 Years Experience with key industries such as financial, utility experience. Nice to have    Preferred Angular 6 or complex web development. Nice to have     Experience with deployment plans and schedules. Nice to have     Some experience with front-end coding, such as HTML, CSS, Java. Nice to have      

Sr. IT Infrastructure Architect

Harrisburg, PA
Contract
The Sr. IT Infrastructure Architects role is to develop and maintain the high-level design plan for the overall logical and technical IT Infrastructure architecture concerning technologies. The individual will provide technical leadership and consulting across the organization, from the strategic decision making down to the project level. The candidate will help develop and solidify strategies for overall computing needs. The IT Infrastructure Architect will gain organizational commitment for all high-level infrastructure plans, and initiate and participate in projects to evaluate technologies and methods for implementing these plans. Responsibilities: Serve as a lead infrastructure architect whose responsibilities include design, develop, and oversee implementation of end-to-end integrated systems. Oversee the IT Infrastructure evaluation, selection, design in order to support major applications development and production support tools and platforms. Develop architectural guidance for applications developers, define target platforms, interface designs, development patterns and styles, and development languages and tools to be used. Maintain in-depth knowledge of their strategic business plans. Provide Infrastructure Architecture consulting expertise, direction, and assistance to System Analysts, System Engineers, and other IT Architects. Document and develop in-depth knowledge of their existing IT architecture/infrastructure. Develop, document, and communicate technology standards Work closely with the Bureau of Business Solutions and Services and business owners to understand and develop business / functional requirements and corresponding technical solutions. Work independently and with other IT service providers in independent research, infrastructure design, and development. Monitor industry trends and directions; develop and present substantive technical recommendations to Agency senior management. Conduct research on emerging IT Technologies that will increase cost-effective and infrastructure flexibility. Review existing IT Technologies in order to understand how they are exploited along with providing recommendations of how to reduce cost along with suggestions to improve the IT infrastructure flexibility. Skills: Professional experience in a large-scale distributed environment, System Z, Cloud & Hybrid architectures, experience in multiple technologies and roles. Required 10 Years IT Architect focusing on software technologies and the IT infrastructure required to support COTS and home built applications. Required 3 Years Fluent in high availability and recovery design, techniques, architectures, and technologies across IT technologies. Required     Excellent interpersonal, verbal, and written communications skills necessary for various audiences including executive management. Required     TOGAF certified. Desired     ITIL Foundations certified. Desired     AWS / Azure certified Cloud architect. Desired    

Front End JavaScript Developer

Richmond, VA
Contract
Our client is seeking a Front End Developer. Responsibilities:  Designs and codes programs; creates test transactions and runs tests to find errors and revise programs.  Writes documentation that describes installation and operating procedures. Writes new programs of moderate complexity and scope, working with basic applications, systems design, and specifications and utilizing standard procedures and techniques. Interfaces with system designers to design, code, test and implement application programs. Assists in developing application specifications. Participates in post-implementation reviews of both application development content and process to maximize and share learning.  Front End Required: 5+ years of experience with various flavors of JavaScript/JavaScript Framework. with at least 2+ years in recent frameworks like React/Vue/Angular. 2+ years of experience with relational database. 2+ years of experience with Spring Framework, Spring Boot or Spring Cloud. 1 year of experience with Continuous Integration and Continuous Delivery. 1 year of experience with AWS Cloud. 1-year experience with Jenkins. 5+ year experience with Agile.  

Sr. Application Developer - Java

Richmond, VA
Contract
Our client is seeking a Java - Back End Developer. Responsibilities:  Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Performs a variety of tasks. Typically reports to a supervisor or manager. Required: 5+ years of experience with Java 5 + years of experience with relational database 2+ year of experience with Spring Framework, Spring Boot or Spring Cloud 1 year of experience with Continuous Integration and Continuous Delivery 1 year of experience with AWS Cloud 1 year experience with Jenkins 5+ year experience with Agile 

Programmer Analyst

Innsbrook, VA
Contract
Programmer Analyst shall provide maintenance support and patch management for the Enforcement Tracking System (ETS) application to ensure continuous uninterrupted operations during an existing position vacancy. Support existing agency Enforcement Tracking System (ETS) application maintenance activities. Evaluate, analyze, modify, test and debug the application as needed to maintain application functionality. Update and maintain application system documentation. Provide systems analysis and design reviews for application integration and improvement processes. Follow the established processes, policies, standards and procedures to assure compliance with state and regulatory policies and standards. Ability to communicate (oral and written) technical concepts and application procedures to non-technical users. Experience: Broad experience in object-oriented programming, PowerBuilder/Java/J2EE is a plus. Significant skill and experience with embedded and interactive SQL data manipulation language. Experience with Unix/Linux and Microsoft Windows operating systems. In-depth experience in systems analysis and design processes. Working knowledge of and experience with RDBMS, SDLC, application integration and improvement processes, change control, version control, and data dictionaries. Exceptional communication skills, teamwork and customer services skills are required. Skills: Comprehensive experience in object-oriented programming. Required 7 Years Working knowledge of web-based application design and integration. Highly desired 5 Years Working knowledge of and experience in RDBMS and SDLC. Required 7 Years Advanced knowledge and experience with SQL.  Required 7 Years Experience with Microsoft Windows desktop and server operating systems. Required 7 Years Hands on experience in application integration, change control, version control, and systems analysis & design. Required 5 Years Exceptional teamwork and customer service skills. Required 4 Years Effective communication skills - both oral and written. Highly desired 3 Years Experience with Unix/Linux operating system. Highly desired 3 Years Option: Part-time hours (24-40 hrs/week) Local candidates preferred

Appeals Nurse I

Phoenix, AZ
Contract
Astyra is seeking an individual responsible for the resolution of clinical appeals. Reviews documentation and interprets data obtained from clinical records to apply appropriate clinical and administrative criteria and policies in line with regulatory and accreditation requirements for member and provider appeals and disputes. Independently coordinates the clinical resolution with the internal/external clinician and medical management support as required. Documents and summarizes to all parties involved in the case the results of the investigation. Essential Functions: Communicates with medical office personnel to obtain pertinent clinical history/information Documents and summarizes the clinical or administrative rationale for all approvals and denials to all parties involved in the case. Implements quality assurance plans for specific contracts and coordinates this activity with the appropriate account managers or dedicated quality assurance staff. Interfaces with other departments to satisfactorily resolve issues related to appeals and retrospective reviews. Participates in on-going training programs to ensure quality performance is in compliance with applicable standards and regulations. Practices and maintains the principles of utilization management and appeals management by adhering to company policies and procedures. Provides optimum customer service through professional/accurate communication while maintaining accreditation and health plans required timeframes. Documents communications with medical office staff and/or MD provider as required. Refers cases to appropriate internal reviewers according to the business needs of the particular health plan. Researches requests for post-determination review and categorize each for processing based on the applicable health plan policies and procedures. Reviews and coordinates documentation; interprets data obtained from clinical records and ensure appropriate clinical criteria and policies are aligned with regulatory and accreditation requirements for members/providers. Tracks all post-determination cases to completion to ensure compliance. Trains new employees on the appeals and de-certification process as needed. Works closely with the appeals-dedicated Clinical Reviewers to ensure timely adjudication of processed appeals. Education: ADN required BSN preferred Combination of experience and education will be considered. Qualifications: Requires 5+ years experience and state licensure in nursing either as a LPN or RN. Must be able to exercise independent and sound judgment in clinical decision making. Must be computer literate and able to navigate through internal and external computer systems. Strong organizational and effective time management skills. Demonstrated ability to manage multiple priorities are a must. Outstanding interpersonal and negotiation skills to effectively establish positive relationships both internally and externally. Strong written and verbal communication skills Requirements: Contract through the end of June with the possibility to go permanent based off of performance Shift: Monday - Friday 9:30 AM - 6 PM 

Appeals Coordinator

Phoenix, AZ
Contract
Astyra is seeking an individual to coordinate appeals process as assigned attends to risk management issues associated with utilization management appeal requests. The Appeals Coordinator will work closely with the appeals unit clinical review staff, known as Appeal Nurses, to ensure timely and accurate processing of requests for post-determination review. Responsibilities/Duties: Assemble and forward clinical and administrative case documentation to clients. Assist in maintaining timeliness requirements for the review of determination requests. Attach faxed medical records to the appropriate authorization record. Communicate directly with health plan designers, providers, members, and internal clinical and non-clinical staff. Maintain administrative responsibilities for the appeals unit. Maintain daily and monthly tracking logs. Receive case documentation from health plan representatives, providers, and members and initiate the appropriate review process. Review clinical documentation to determine the completeness of information for review. Perform additional duties as needed. Requirements: Shift: Monday - Friday 9:30AM - 6PM  Education: Associates Degree required Qualifications: Microsoft Office suite experience with Excel experience preferred (proficiency with Excel is a greatly preferred skill) 1 year of experience in appeals Experience as a Customer Service Rep in a healthcare setting This is not a call center roleExperience in a healthcare setting (hospital, physician office, health plan) required. At least six months experience as an authorization representative. Experience with automated databases and standard PC business software applications required. Outstanding verbal communication skills and proven track record in effective customer services relations required. Excellent organizational and office administrative skills required. Excellent written communications required. Strong attention to detail required. Experience with reimbursement instruments (standard claim forms) and medical claims handling (provider or payor) preferred. Knowledge of industry terminology (CPT and ICD-9 codes) preferred  

ETL & Data Migration Developer

Richmond, VA
Contract
Astyra is seeking an individual who will lead ETL and data migration activities for a new ERP implementation. Responsibilities include end-to-end data migration activities such as data analysis, mapping, writing extraction logic, and ETL flows, and data quality & validation processes to ensure the successful migration of data from legacy systems. Responsibilities: Lead ETL and data migration activities for a new ERP implementation. Advise business on options, risks, and any impacts related to data conversion & migration. Design & create ETL processes as needed to meet business requirements and ensure successful data migration for project implementation. Perform Data Profiling, Assessment, and Data Cleansing as required to meet data migration goals. Continually seek ways to improve the process of data conversion, migration, and integration from the legacy environment to a new system. Share knowledge and create proper documentation (such as diagrams and presentations) related to the ETL & data migration efforts. Provide quality formal and informal documentation consistent with documentation standards. Close attention to detail to ensure integrity and quality of data migration. Report progress to business and project managers in a timely manner. Required Skills (8+ Years experience for required skills) Experience completing a previous data migration project for a new, large systems implementation. Proficiency with common data and/or ETL tools including SQL Developer, Oracle Data Integrator (ODI), Excel, and other equivalent ETL or data movement and extraction tools. Intermediate to Advanced knowledge of Oracle and PL/SQL scripting, databases, data structures, and data types/formats. Experience defining and mapping data objects, models and data definitions for business systems and their various functional components required for Data Migration/Conversion/Integration. Preferred Skills (2+ Years Experience) Preferred to experience with commercial (COTS) system solutions and ERP systems. Preferred some experience with Master Data Management (MDM) concepts and practices. Preferred experience with legacy ERP systems (such as Oracle, Peoplesoft, SAP, Lawson). Preferred experience with Object Oriented Concepts, SOA, and Web Services (REST, SOAP). Preferred experience with Data Warehousing, ETL, & common methodologies for loading and extraction of data. Preferred experience with reporting and BI tools such as SSRS, Oracle BI Publisher, Crystal, or other standardized reporting & BI tool. Leadership Skills: Demonstrated ability to manage project scope, timelines, and customer expectations. Demonstrated follow-through on assignments and issue resolution. Provide input in the development of tools and processes to help increase team productivity. Communication and Consulting Skills: Provide overall guidance and leadership to team and client in areas of Data Architecture, Conversion, Migration, and Integration. Clear and effective communication. Consistently produce clear, concise status reports. Builds confidence and trust with clients. Displays effective analytical skills. Skills: Experience with a prior data migration, conversion, or integration project for a new ERP system implementation.  Required 5 Years Proficiency with a major ETL/integration platform such as Oracle Data Integrator (highly preferred). Required 5 Years Advanced knowledge of SQL scripting and working with relational database systems. Required 8 Years Experience with defining data objects, ERDs, models, data definitions and data mapping activities between various formats and systems. Required 5 Years Experience with legacy COTS/ERP systems such as Oracle, PeopleSoft, SAP, Lawson. Highly desired 3 Years Familiarity with master data management concepts and practices. Highly desired 2 Years Experience working with web services (REST or SOAP) for data integration and interfaces. Highly desired 2 Years Familiarity with data warehouse concepts and models (star schema, dimensions, multi-dimensional). Highly desired 2 Years Experience gathering requirements and producing technical specifications and documents. Highly desired 5 Years Experience with reporting and BI tools such as Oracle BI Publisher, Crystal, OTBI, Oracle BI, or SmartView. Highly desired  2 Years Clear and effective communication, verbally and in writing. Required 2 Years

Sr. Business Systems Analyst

Raleigh, NC
Contract
Astyra is seeking an Expert Level Specialist for a 9-month engagement working on the Common Payment Processing Project (ITP.271). Responsibilities: Strong working knowledge in all areas of Business Analysis in the SDLC life cycle of a project. To lead project teams and institutional leadership teams for problem analysis, solution identification, implementation, and delivery. To act as a communication conduit between key business users and the IT development team to translate business needs into project requirements documentation. Experience in business requirement elicitation and gathering techniques like Brainstorming sessions, project meetings and coordinating various technical and managerial teams at all levels including clients, business users and Subject Matter Experts (SMEs). Analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Develop Requirement Traceability Matrix as apart of Reengineering process in the Business Process Design. Solid understanding of end-to-end business processes and existing business applications to evaluate how new project requirements impact those processes and ensure integrity throughout the entire process. Develop current As-Is and desired To-Be Use cases and workflow diagrams to visually represent challenges, risks, and opportunities for process improvements. Provide assistance in developing project plans and associated project documents to effectively manage projects. Demonstrate attention to detail in all phases of the business analysis and project management lifecycles. Investigate and document Issues and tickets from the deployment/project team and determine appropriate actions to be taken. Identify common issues and develop appropriate documentation, training, and/or tip sheets for (or in conjunction with) functional users. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed. Develop test plan, test cases and training documentation using defined standards. Experience in performing functional, systems, regression, and integration testing. Experience conducting User Acceptance Testing activities and documenting issues. Document and provide support for end-user training including developing training materials. Must be a "self-starter" who identifies, resolves and reports on issues in a timely and effective manner. (optional) Able to work easily as part of a team as well as able to work independently; develop and coach others and be creative, with the ability to come up with new ideas. (optional) Skills: IT Management experience in a distributed web services and enterprise software environment or equivalent.  Required 7 Years Experience in business systems analyst support or similar role. Required 7 Years Experience working with Microsoft Office Visio, PowerPoint, Word, and Excel. Required 7 Years Experience in documenting business processes & creating process flows. Required 7 Years Experience in retail Point of Sale and Card Payment software solutions. Required 7 Years Experience in working with Windows Server environment. Required 7 Years Work with other IT Teams: Architecture, Security, Infrastructure, Integrations, Client Services, Database. Required 7 Years Written and verbal communications are clear, concise and achieve intended objectives. Required 7 Years Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required. Required 7 Years Demonstrated ability to multi-task. Required 7 Years

Business Analyst 2

Harrisburg, PA
Contract
The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - across matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Skills: Experience using formal requirements gathering methodologies. Required 4 Years 4-year college degree or equivalent. Highly desired     Experience developing business, functional, and non-functional requirements. Required 4 Years Experience developing Requirements Traceability Matrix. Required 4 Years

Technical Architect- Expert

Raleigh, NC
Contract
Astyra is seeking an expert technical expert with FileNet development skills. Expected Skills: Able to work without assistance. Can provide leadership to others. Able to manage highly complex work efforts. May have an advanced education. May have extensive industry experience. Description (including, but not limited to): Technical expertise centered around a technology, technologies, or a portfolio of applications. Specialization in the application, technical, domain, or solution architecture, including design and implementation of solutions. Successful development and maintenance of formal strategies, sourcing guidance, technical standards, blueprints, reference architectures, architecture patterns and technology roadmaps for a given architecture domain. Successful completion of technology projects within area of responsibility. Definition and management of team structure and resource levels to support business needs of functional area. Analyzing and estimating feasibility and compatibility of solutions with existing EA including hardware, network, and other programs. Guide decision makers toward the final solution architecture which is most compliant with EA. Conducting industry and market research of technologies and general themes in assigned architecture areas. Engaging agency subject matter experts, business liaisons, and representatives to ensure proper alignment between business and IT. Experience with FileNet development preferably with version P8 5.x, IBM Content Navigator (ICN), Content Management Interoperability Services (CMIS) and beyond experience. Experience with RDBMS analysis and development within a large, multi-departmental organization. Experience developing software programs in a distributed environment. Experience identifying, analyzing and resolving operational issues. Experience with SOAP and RESTful services. Skills: Technical Expertise centered around a technology, technologies or a portfolio of applications. Required 7 Years Specialization in the application, technical, domain or solution architecture including design and implementation of solutions. Required 7 Years Engaging agency subject matter experts, business liaisons, and representatives to ensure proper alignment between business and IT.  Required 7 Years Experience with FileNet development preferably with P8 5.x, ICN, CMIS. Required 7 Years Experience with RDBMS analysis and development within a large, multi-departmental organization. Required 7 Years Experience identifying, analyzing and resolving operational issues. Required 7 Years Experience with SOAP and Restful services. Required 7 Years

Developer/Programmer- Expert

Raleigh, NC
Contract
Astyra is seeking an individual who will provide analysis, programming, testing, implementation and operational support for project work for the IT-supported Integrated Tax Administration System (ITAS) mainframe business application system. The employee must use established life cycle development phases and established software development and maintenance standards. The employee will perform all programming duties associated with a particular program or project. Skills: Experience developing/maintaining mainframe systems using COBOL, Easytrieve, JCL, and DB2. Required 8 Years Experience using secure FTP in a batch environment. Required 8 Years Experience working in an environment with TSO/ISPF, Z/OS, and PARMLIB configurations. Required 8 Years Experience with troubleshooting and debugging mainframe applications. Required 8 Years Knowledge of techniques and methodologies relating to software quality assurance and testing through the full systems development lifecycle. Required 8 Years Ability to manage time, milestones, and be self-directed. Required 8 Years Excellent verbal and written communication skills. Required 8 Years The preferred candidate will have ITAS and Data power experience. Required 8 Years

IT Security Analyst 1

Richmond, VA
Contract
Astyra is seeking an IT Security Analyst. Responsibilities: Manage account request system. Assist customers with account issues. Monitor and review accounts and groups for security compliance. Ensure adherence to agency security requirements. Troubleshoot and resolve security issues using Microsoft Active Directory and other tools. Maintain agency security operations documentation. Assist in other agency security operations as needed. Skills: Experience with Microsoft active directory.  Required 4 Years Knowledgeable of IT Security frameworks and best practices.  Required 4 Years Customer focused approach. Required 4 Years Manage agency identity and authentication management system.  Required 4 Years Provide oversight and compliance for agency system accounts and groups. Required 4 Years

Java Developer

Clifton Forge, VA
Contract
The Senior JAVA Developer is expected to take a lead role within the team; develop/enhance/maintain JAVA code, ensuring that programming best practices are being followed, prioritizing work effectively, addressing production issues in a timely manner, and writing system documentation when required. The successful candidate should have strong communication skills to be effective in both technical and business requirement discussions. Primary responsibilities include: Ability to develop applications and backend services using C#, ASP.NET MVC, Web API, Java, JavaScript, JQuery, Angular JS, Node.js and CSS. Design and develop using appropriate software design patterns to attain high reusability and maintainability. Write effective unit tests and integration tests to ensure high-quality software delivery. In-depth knowledge of system design patterns, tiered architecture, and testing practices. Understanding of key business processes and competitive strategies related to the IT function. Ability to plan and manage projects. Ability to solve complex problems by applying best practices. Ability to provide direction and mentor less experienced teammates. Work with project business and system analysts to clarify the requirements and then implement them. Participate in code reviews. Enforce standards and best practices. Skills: JAVA Development  Required  5 Years JBoss Development  Desired  3 Years SQL Development  Desired  3 Years  

Test Scripts Writer

Durham, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation as a Test Scripts Writer. Duties Include: Analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, work with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher. Required  5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years Strong analytical and problem-solving skills. Required     Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required     Ability to work in a rapidly changing environment. Required     Stable work history. Required     Experience with testing Curam products. Highly desired 1 Year Experience testing for a health and human services project. Highly desired 1 Year Experience with executing SQL to validate or test. Desired 6 Months Experience navigating on a UNIX platform. Desired 6 Months Experience developing and executing Selenium automation test scripts. Desired 6 Months

Test Scripts Writer

Durham, NC
Contract
Our client seeks contractor resource to assist with the development and implementation as a Test Scripts Writer. Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. Responsibilities: This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, work with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher.  Required  5 Years Experience testing web, GUI, client/server, and database applications. Required  5 Years Experience with requirements analysis and automated test cases/script development.  Required  5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases.  Required 5 Years Strong analytical and problem-solving skills.    Required     Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others.  Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required     Ability to work in a rapidly changing environment. Required     Stable work history.  Required     Experience with testing Curam products. Highly desired 1 Year Experience testing for a health and human services project.    Highly desired 1 Year Experience with executing SQL to validate or test.  Desired  6 Months Experience navigating on a UNIX platform.  Desired  6 Months Experience developing and executing Selenium automation test scripts.  Desired 6 Months

Data Entry/Data Miner

Harrisburg, PA
Contract
Astyra is seeking an individual who will work with various data systems in support of the data management and compliance objectives in the environmental programs, especially in regard to the electronic Discharge Monitoring Report (eDMR) system and the Chapter 92a Annual Fee Program. Prepares, or assists, in preparation of reports on monitoring, enforcement, and data management activities in support of the eDMR and annual fee programs Reviews, interprets, codes, extracts, and enters information regarding permit limits and other requirements in wastewater permits, and translates this information to properly create and/or modify requirement data into state data systems to support the eDRM system. Completes the registration of individuals in the regulated community for participation in the eDMR program and prepares reports on participation by the regulated community. Assists with the development and maintenance of data reporting instruction manuals, Standard Operating Procedures (SOPs), and training for employees and the regulated community. Use and apply various Microsoft Office tools for communications (e.g., mass mailings) and data management (e.g., Access, Excel, etc.) in support of the eDMR and annual fee programs. Skills: Comprehensive Computer Skills Required 3 Years Experience with basic scanning and imaging equipment Required 3 Years Experience with basic data mining and data capture efforts Required 3 Years Minimum 35 WPM  Required 3 Years Effectively communicate verbally and in writing  Required 3 Years Effectively operate a computer, along with word processing and spreadsheet software Required 3 Years Understand and manage electronic data systems  Required 3 Years

Senior Software Engineer (UI/UX)

Glen Allen, VA
Contract
Senior Software Engineer Astyra is seeking an individual to analyze problems and program in two or more programming language/platforms. Responsibilities: Understand and develop functional and non-functional requirements for a system- work with multiple programming frameworks- develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, Agile, DevOps and Cloud:- is proficient at automated testing strategies, including TDD- understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application. Perform load and performance testing on the application and do regular performance tuning Requirements: Senior Software Engineer with UI/UX design & development experience needed for SmartRx Digital- ADAP project. (ADAP - Aids Drug Assistance Program). Green Card or U.S. Citizen. 50% Design, 50% Development. Essential Skills: UI/UX design experience. Design Wireframes and Mockups. Must have React JS. Understanding of AWS is a plus as well as Angular JS(React js is a JavaScript library for building user interfaces). Experience working in an Agile environment highly desired. Bachelors degree required. Start Time: 08:00 AM End Time: 05:00 PM  

EAP Consultant

Maryland Heights, Missouri
Contract
Astyra is seeking an individual who provides direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on a variety of workplace and work-based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning. Essential Functions: Provides employee consultation related to specific personal problems and concerns. Provides crisis assessment and intervention as needed. Completes clinical and administrative documentation and required forms in a clear and concise manner. Manages caseload and other tasks to meet both qualitative and quantitative performance expectations. Provides behavioral health assessments, accurate clinical diagnoses, and referral to the appropriate level of care. Provides expert consultation to employees and/or supervisors on a variety of workplace and work-based issues. Provides information and referral to community resources as appropriate. Provides clinical consultation/staffing in absence of EAP Manager Participates in activities as requested that help improve SBU and/or client performance, excellence and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule to aid in better serving its members and help achieve its business and operational goals. Assist in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Requirements: Missouri license as a professional counselor or clinical social work Must have strong time management skills and organizational skills Be able to type and talk at the same time Strong typing skills Strong MS Office, computer skills Be able to multi-task Clinical training must include instruction on chemical dependency, mental health and brief therapy. Must have an understanding of workplace issues, how businesses function and a fundamental understanding of employee/employer relationships. Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug-Free Workplace Requirements. Must be able to provide accurate client assessment including the level of risk, substance abuse and dependency, job performance issues and refer to the appropriate level of care. Competent in crisis intervention. Demonstrates knowledge and expertise in solution-focused, brief therapy in the outpatient setting. Strong customer service skills required. Must be able to sensitively, compassionately respond to callers. Excellent listening skills vital. Interacts effectively at all levels both within the company and with external customers. Analyzes and presents issues in a clear, concise, persuasive manner, both orally and in writing. Uses the time to manage caseload and documentation effectively. Meets productivity targets and quality management expectations. Develops effective working relationships with peers within and across organizational lines. Effectively resolves individual conflicts. Supports department mission and keeps management informed of team issues. Takes responsibility for own development and stays current on skills and techniques needed to perform the job. Able to adjust well to new situations and changing priorities. Deals well with ambiguity and stress while handling a variety of assignments. Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives. Education: Masters degree Right to Hire Start Time: 09:00 AM End Time: 05:30 PM

O&M Curam Database Admin

Durham, NC
Contract
Our client requires an Applications DBA on the Oracle Database Platform to support the development and implementation. Primary responsibilities include: Managing the Curam application schema, design, and extensions within the database, in development, test and production environments. Providing database technical support, tuning, and application administration and consulting. Providing support for Oracle, Oracle Dataguard, and Oracle Enterprise suite in an AIX environment. Serving in a primary role in the creation of database migration plans. Involvement in the development of procedures for effective database use and ensuring standards are met. Other duties will include: Working with developers to identify and refine data requirements, database design, database migration planning, and configuration. Performing backup and recovery, monitoring database performance, and reorganizing database structures as needed. Creation and modification of test and production data, base schemas. Skills: Demonstrable skills with Curam Software and database schema. Required  7 Years Demonstrable skills with Oracle or DB2 database software. Required 7 Years Experience configuring, monitoring, tuning, and performing backup and restore for Oracle database servers. Required 7 Years Experience authoring code in SQL, PL/SQL, and Unix/Linux. Required 7 Years Proficiency in one or more shell scripting languages. Required 7 Years Experience in a Curam software development environment in a Curam DBA role. Required 7 Years Ability to work cooperatively in a team environment to establish and maintain effective working relationships. Required     Experience planning and coordinating the work of others. Required 7 Years Experience with advanced security and SQL replication. Required 7 Years Oracle 11g and SharePoint knowledge. Highly desired 3 Years

Test Scripts Writer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the development and implementation as a Test Scripts Writer. Duties Include: Analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, work with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures. Skills: Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years Experience testing web, GUI, client/server, and database applications. Required 5 Years Experience with requirements analysis and automated test cases/script development. Required 5 Years Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases.Required 5 Years Strong analytical and problem-solving skills. Required     Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required     Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required     Ability to work in a rapidly changing environment. Required     Stable work history  Required     Experience with testing Curam products. Highly desired 1 Year Experience testing for a health and human services project. Highly desired 1 Year Experience with executing SQL to validate or test. Desired 6 Months Experience navigating on a UNIX platform. Desired 6 Months Experience developing and executing Selenium automation test scripts. Desired 6 Months

Provider Services Associate I

Maryland Heights, Missouri
Contract
This position is part of an operations team that strives to provide first call resolution to a specified set of customers. This position primarily answers incoming calls for new and existing authorizations. Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers. This role is expected to meet or exceed operations production and quality measures. Essential Functions: Understands the end to end authorization process, the SBU's business and business drivers for success. Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution. Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality. Resolves customer complaints or concerns as the first line of contact. Makes problem resolution and triage decisions not requiring clinical judgment. Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required. Transfers call to clinicians and physicians only for clinically escalated situations. Communicates appeal and denial language to providers and members when appropriate. Processes withdrawals and other case status changes as needed. Understands client and regulatory expectations for accounts in their designated region. Recognizes and develops relationships with provider groups through repeat calls, and recognizes provider sensitivities for different health plans. Is responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information. Processes fax attachments in between calls. Responsible for meeting SBU's Service standards in all categories on a monthly basis, team player, maintain member and provider Confidentiality at all times, demonstrate effective problem-solving skills, and be punctual and maintain good attendance. Participates in SBU's Service Operations activities as requested that help improve Care Center performance, excellence, and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid SBU's Customer Care Operations in better serving its members and help SBU achieve its business and operational goals. Assist SBU efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume responsibility for self-development and career progression. Other duties as assigned. Education: School (Required) GED (Required) Requirements/Certifications: Temp to Perm Shifts will range from 7 AM start time to 10:30 AM start time - Monday-Friday shift high  Customer Service experience. Call center experience preferred. Must be a proficient typist (at least 30 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously. Ability to multi-task while staying organized. Start Time: 07:00 AM End Time: 07:30 PM

Senior Programmer Analyst

Richmond, VA
Contract
Our client is seeking an individual who works fairly independently, this role formulates and defines system scope and objectives. Devises or modifies procedures to solve complex projects, and often multiple phases of a project. Responsibilities: Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Incumbents are competent to work at the highest technical level of all phases of applications systems analysis and programming activities. Works company-wide in multi-platform environments on multiple project assignments. Guides and advises less experienced Programmer Analysts. Monitored on project's progress and results. Errors may cause delay, expense, and disruption. Perform other duties as requested or assigned. (Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields.) Able to handle the most complex work and all aspects of the job using wide knowledge of the field and mastery (advanced knowledge, skill and/or abilities that provides subject matter authority and superior command in a particular job) of the subject matter may provide input in setting objectives and policy, identifying critical issues and introducing new concepts makes decisions independently provides assistance, advice, and solutions to peers, customers, and co-workers identifies and implements better work alternatives and business processes. Other experiences and qualities desired include: In-depth experience in programming or systems analysis desired. Demonstrated competency in verbal and written communications and interpersonal understanding. Demonstrated ability to seek out and understand customers' issues business needs. Demonstrated ability to handle deadlines and pressures. Conceptual thinking and reasoning abilities. Demonstrated competency in logical and analytical thinking. Demonstrated decision-making ability. Demonstrated competency in identifying and solving problems. Demonstrated ability in the utilization of multiple tools to solve problems. Experience in the adaptation to and the application of rapidly changing technology to business needs. Demonstrated ability to perform as technical expert in the field. Ability to work independently. Achievement orientation Self-starter Self-control Concern for quality Flexibility Education: Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics Skills Required 5 Years: HTML CSS .NET  WCF Web Services, Windows Services, Console Apps, Entity Framework PL/SQL  SQL Server 2014, DB2, Oracle DB's C#      JavaScript     Oracle Web Oracle integration experience and Oracle background needed. Visual C++  C+ Oracle Developer     ASP.Net  Web Apps, Web Forms and MVC 5 preferred, VB  

Mapper Developer

Manchester, VA
Contract
Our client is seeking a Mapper developer to support legacy systems. Responsibilities: Provides programming support for the Mapper based systems. Works with IT staff and end users to provide technical assistance in the identification and resolution of Mapper application and workflow problems. Develops code in Mapper. Assists in the documentation of requirements for the Mapper replacement systems. Writes the conversion programs to migrate the legacy data from the Mapper systems to the replacement systems. Assists in the testing process of the new systems to ensure that they meet the requirements. Skills: Mapper    Required    7 Years Requirements gathering    Required    7 Years Application Support    Required    7 Years Unix OS/Shell Scripting    Highly desired    5 Years Local candidates STRONGLY preferred

Mid-Level Project Manager

Maryland Heights, MO
Contract
Our client is seeking an individual responsible for contributing and supporting the technical team and day to day operations through the oversight and support of the following team functions: -Change Management -Basic Project Tracking & Coordination -Operations Support -Requirements Management -Quality Support-Business Process Definition -Data Analysis -End User Support (objective to become a subject matter expert for all functioning systems) At times, it will be important to be able to extract from end users and translate complex business requirements into automated system design specifications or to suggest non-automated business solutions. Responsibilities: The successful candidate will perform the needed research to ensure the business requirements have technical feasibility. May coordinate the activities, for a given project, of staff serving in the roles of developers or QA and/or technical analysts. May prepare or maintain detailed work plans for complex projects. Serves as a liaison between Analyst, Developer, Project Management and IT management. Train less experienced Systems Analyst. Follows and promotes the SDLC. This position is responsible for small to medium sized cross-functional project teams consisting of individuals from various IT departments and business units. Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution. Manage schedules and assignments of project members within a matrix structure. Allocates work and resources in a manner which best achieves project objectives, a focus on detail while minimizing the impact on existing applications and business. Controls project documentation quality, ensuring the project meets all requirements and standards. Ensures that all project activities are coordinated and supportive of the project scope, time and budget. Must be familiar with the role and function of each team member in order to effectively coordinate the activities of the team. Communicates with appropriate staff/leadership regarding the status of specific projects. Requirements/Certifications: 4 Month Contract with possibility to extend Bachelor's Degree Required Can be remote, but preference of location is Eastern or Central time zones; there will be occasional travel involved to client site. Ideal Candidate will have 3-5 years of Technical Project Management experience in an Agile environment. Will be handling multiple projects (primarily SDLC) at one time, so must have proven multitasking skills, as well as excellent communication skills Essential Functions: Serve as the member of a cross-functional project team consisting of individuals from various IT departments and business units. Effectively deal with evolving and competing objectives and possess project management tools. Plan, prioritize, manage a medium to large project or team and exceed client expectations (scope, schedule, costs, risks). Bring high visibility and transparency into the teams progress. Develops communication management plans, performs stakeholders analysis, identifies risks and take necessary actions including escalation. Demonstrate knowledge of information systems. Influence team members, peers, and stakeholders to meet the objectives of the project. Manage and resolve conflicts within the team. Analyze the operational impact of customer requests, forecasting costs, equipment, and resource requirements. Manage all phases of risks management, including risk planning, identification, responses, and remediation. Performs contingency planning. Lead, facilitate and possess interpersonal skills with the ability to work effectively with a cross-functional team dynamic. Agile: Demonstrate proven experience in running projects using lean/agile methods such as Scrum, Kanban. Demonstrate servant leader qualities for leading the team. Empower the team to be self-organizing. Empower the team and stakeholders to make decisions. Measure and report progress frequently using agile metrics. Demonstrate knowledge in Agile Requirements Gathering methods, Story identification, breakdown and estimation techniques. Conduct coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming, Daily Standup. Play a key role in coaching and assisting Product Owners in prioritization, 3-Amigo Reviews, and other PO activities. Traditional: Develop and maintain project charters, detailed project plans, weekly status updates and provides problem resolution. Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management. Start Time: 08:00 AM End Time: 05:00 PM  

Strategic Accommodations Specialist

Richmond, VA
Contract
The Strategic Accommodations Specialist will provide project management oversight and strategic direction necessary to support the housing demand needs, to include hotels, RV parks, and other lodging options, for a specific geographic area. This role requires excellent interpersonal skills, both written and verbal, as this position interfaces with both internal and external customers associated with this project. Primary responsibilities include, but are not limited to: Effectively communicate and collaborate with team members on a daily basis, from the field office workers to the executive management team to the construction contractor Housing team. Must be a strong team player of the Housing team. This role will require flexibility and adaptability to assist with time-sensitive tasks as they arise. Maintaining a strong working relationship with the community liaisons in your assigned area. Provide ongoing education to our partners on any new housing processes and guidelines in your geographic area. Provide a timely response and action plan to customer service issues related to lodging. Develop and maintain housing budget and forecast. Recommend approval of housing entities to management. Review housing contracts. Validate and approve the lodging invoices for your assigned geographic area. Perform other duties as requested or assigned. Qualifications: Minimum of five years relevant work experience in a project management and/or client facing role. 40 Hour full-time contractor role based in Richmond, Virginia. 25% travel required (WV, VA, and NC) Recommended Education: Bachelors Degree in Business, Communications, Hospitality or a related field. Knowledge, Skills, Abilities, and Experiences: Create and maintain positive work relationships with all partners of the project. Excellent presentation skills both verbal and written are a must. A working knowledge of contract management and negotiation is a critical skill set. Self-motivator who has the ability to work cooperatively in a team environment, but it also comfortable independently seeking knowledge and information. Strong time management skills. Knowledge of Microsoft office suite to include Excel, as this role must be able to prepare management reports as requested Comments/Special Instructions: Travel expenses will be reimbursed for any travel required. Will also pay to park through the parking system.

Process Assistant I

Richmond, VA
Contract
Our client is seeking an individual to work under direct supervision, this role performs entry-level clerical and administrative duties that support specific workflow or phase within a business process. Performs routine and repetitive tasks to support a transaction of a part(s) of a business process. Follows established policy and procedures and detailed instructions in the performance of duties. With limited discretion, work is closely monitored and checked. Duties Include: Opening and processing mail remittance, posting data, compiling records and reports in a predetermined format, maintains and prepares simple reports and charts, performing simple calculations. Performs general alphabetic and numeric filing, sorting and cross-referencing. Maintains and updates files, records, and logs according to established procedures. Ensures information and reports are complete and consistent with specific rules or procedures. Candidate will be solely responsible for scanning hundreds/thousands of documents to convert paper records to electronic format. Qualifications: Basic understanding of the operation of computerized and function-related equipment to record, store and retrieve information. Ability to manage multiple activities and resources. Good oral and written communication skills. Basic personal computer skills including using spreadsheet and word processing applications and SAP. Education: High School or GED preferred  

Process Assistant IV

Fairfax, VA
Contract
Our client is seeking an individual to work under general direction, this role performs the highest level of general clerical and administrative duties that support a specific workflow or phase within a business process. Responsibilities: Performs a wide variety of specialized and complex clerical functions in the transaction of part(s) of a business process. Answers questions related to business process or function. Performs complex clerical tasks requiring analysis, discretion and detailed knowledge of applicable policies and procedures including select and compile data and make calculations to translate data and information into required results, investigates and provides routine explanations for variations from generally expected results. Works independently and exercises considerable discretion in the performance of duties and responsibilities. Interprets policies and procedures and makes recommendations for improvements. May provide guidance and assist in the training of less experienced staff. Completes special assignments and projects. Supports the design group with right-of-way and permitting processes. Supports the project staff by facilitating project logistics such as; meetings, conference rooms, conference calls. Takes meeting minutes and action items during meetings and performs basic follow-up. Qualifications: Strong knowledge and understanding of the company or department procedures associated with administration and management of business process or function. May require certifications or special training. Ability to prioritize work and exercise a significant amount of discretion in the performance of duties and responsibilities. Excellent analytical and problem-solving skills. Ability to work independently. Coordination duties range from administration duties (maintenance of project documentation, plans, and reports) to coordinating project work(maintenance of headcount databases, materials, timesheet entry). Skills using a spreadsheet, word processing, graphics and database applications, and SAP related experience. Excellent oral and written communication skills. Ability to manage multiple activities and resources. Excellent personal computer skills. Compiles regular and special reports using established formats and procedures. Resolves discrepancies and may communicate with various administrative and professional employees within and outside the company. Education: High School or GED preferred Skills: Proficient with MS Office (Word, Excel, PowerPoint, Access) Familiarity with SAP accounting system Familiarity with Constructware and LCP tracker(certified weekly payroll        

Help Desk Analyst 1

Harrisburg, PA
Contract
This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. You will not be performing any Tier 2 work. The Help Desk Analyst performs the skills listed below: Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Excellent communication skills; both written and spoken. Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: Experience with call tracking and ticketing software Required 2 Years Attentive to details and ability to be resourceful (using supplied documentation) Required 2 Years Ability to support users with limited knowledge of computers, software, hardware and systems Required 2 Years Excellent communication skills and telephone manner. Required 2 Years Excellent organizational skills Required 2 Years Incident Management experience - Managing incidents including business expectations and communication Required 2 Years Basic User & Security Group Active Directory administration Required 2 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013 Required 2 Years Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) Required 2 Years You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required 2+ years previous IT Service Desk and/or Call Centre experience required

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