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Program Director

Raleigh, NC
Contract
Responsibilities: Responsible for working with both senior-level business executives and IT personnel to define and execute program requirements and manage stakeholder expectations. Strategically plan and manage initiatives consisting of program components that meet Departmental and other stakeholder expectations. Responsible for the leadership, direction and oversight of the project team(s) and of all vendor related activities tied to the program. Report to Sr. Executive Management. Authorize and manage internal and external relationships (agency, vendor, and other agencies) and dependencies across initiative components to ensure successful delivery of the program. Ensure efficient distribution of the technical and business resources; and will coordinate with business executives the initiation or continuation of project(s) based on business requirements, business performance and available organizational resources. Responsible for establishing and executing adequate project management controls based on industry accepted methodologies and standards. These controls include the responsibility to monitor and control cost, schedule, performance and risk; to ensure quality and security; overall integration and issues resolution and to perform administrative functions. Assess and monitor business and financial performance of initiative components from strategic perspective. Qualifications: Results-oriented candidate with a strong work ethic. Must be able to demonstrate excellent program management, negotiation, communication and problem-solving skills. Expert skills in Microsoft Dynamics CRM and the ability to work under tight timeline. Expert skills with Microsoft Dynamics CRM functionality Required 4 Years Good communication with business owners/customers Required 7 Years Ability to work under pressure and deadlines Required 7 Years Producing desired deliverables and monitoring progress of others to ensure quality work Required 7 Years Strong problem solving skills Required 7 Years

Service Support Analyst

Raleigh, NC
Contract
Our client requires a contractor to assist in completing 2400 PC refreshes in the next 1.5 years.    Qualifications: Must possess strong customer service skills and the ability to communicate to both technical and non-technical personnel Required 3 Years Needs moderate knowledge and demonstrable skills with Intel/AMD-based computing equipment, LAN-attached printing/scanning devices, Windows OS Required 3 Years Needs moderate knowledge and demonstrable skills with Microsoft Office, and O365 Required 3 Years Require experience in PC swap outs Required 3 Years Strong organizational skills Required 3 Years

Training Developer

Research Triangle Park, NC
Contract
Our client seeks a contract resource to assist with the training of new technologies. The primary purpose of Training Developer is to analyze the system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support the implementation. This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners.   Qualifications: Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience Required 3 Years Experience with adult learning practices, principles and procedures in classroom and on-line presentations Highly desired Ability to assist with basic application software and hardware support Highly desired Must have strong understanding of internet concepts and web technology Highly desired Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired

Senior SAP Technical Architect

Raleigh, NC
Contract
The individual in this position has experience in design, implementation, and deployment of software applications within Service Oriented Architectures (SOA) in large government organizations. This individual is knowledgeable in all aspects of system integration and has a working knowledge of network systems and hardware. The individual is confident in analyzing requirements and creating design specifications for new or existing applications and for integrations between systems. The individual in this position serves as a leader in the integration of solutions and application design. The Solution Architect will work with the Enterprise Architecture group in designing and integrating overall solutions.   Responsibilities: Analyze, define, and document requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, system inputs and outputs. Architect solution options in accordance with Enterprise Architecture, Security, and emerging SOA standards. Review the high-level application architecture options with business clients and other technical experts. Define and document the final application architecture. Work with developers to design the components/object/data structure of the application Coordinate new system development to ensure it is consistent and well integrated with existing application systems and COTS solutions Analyze and estimate feasibility and compatibility with hardware and other programs Interface with Enterprise Architects and provide ongoing status Consult with clients to prototype, refine, test, and debug applications to meet needs Write and maintain documentation to describe software infrastructure and maintain changes and corrections Write documentation or review documentation written by others that describes implementation and operating procedures.   Qualifications: Experience in Business Process Management as a BPM Architect in a large organization Required 7 Years Experience architecting enterprise technical solutions using advanced technologies Required 7 Years Strong demonstrated application design and development skills Required 7 Years Solid written and oral communication skills and presentation skills Required 7 Years Extensive knowledge of software/systems development lifecycle methodologies including SOA methodologies Required 7 Years Strong analytical and conceptual skills Required 7 Years Experience on large government technology solution projects in support of processes/operations Highly desired Experience with CAST Application Analysis tool, Enlighten or Architecture Checker Highly desired

Data Analyst I

Richmond, VA
Contract
Responsibilities: 80% coding and 20% process management Responsible for the design, development and administration of transactional and analytical data constructs/structures. Included within those responsibilities are the areas of data access and delivery technologies. May provide technical support on data warehouse teams. Data set sizes are usually huge (in excess of hundreds of millions of records). Works with general supervision and follows established procedures Skills: Python SQL JavaScript HTML Tableau AWS (academic exposure/training is okay) Must be detail-oriented and good communicator

Supply Chain Sourcing Specialist

Richmond, VA
Contract
This position will work closely with supply chain, business units and suppliers to improve timeliness and schedule of medium, complex and engineered equipment and capital projects. Responsibilities: Conduct meetings, both internal and external, with key stakeholders and communicate progress on tasks and duties assigned. Capable of coordinating and influencing a wide range of functional support and subject matter experts across the organization to accomplish the goals and objectives of the client.  Read and understand the purchase order and specifications and provides assurance that contract compliance is realized. Analyze manufacturing and fabrication schedules. Proactively influence and engage suppliers to deliver compliant materials in accordance with the delivery dates and quantities required to meet and exceed customer expectations. Work with suppliers to ensure that all required documentation is provided with shipments as required by the purchase order.  Develop methods, processes and reports to status open orders. Track and communicate improvements and open issues.  Work with the business to set priorities and communicate changes to help mitigate impacts on construction schedules. Develop required change orders to purchasing documents and/or work with Sourcing Specialists, Scheduling, and Financial Controls organizations to ensure completion and delivery of materials required for work. Work with other departments to identify best means of shipping and delivery. Develops and administers measurement tools to track work load and interface with project engineering and internal stakeholders. Performs trend analysis and identifies causes of late deliveries to reduce financial and schedule impacts of late orders. Provide clear, concise communication of progress and providing updates as necessary to enable customer to meet project goals.  Qualifications: Strong ability to influence an acceptable resolution to identified issues by negotiating schedule improvements and delivery with suppliers at lowest financial impact. 2 - 4 years related experience of related experience. Knowledge of materials/services delivery fulfillment processes. Some knowledge of procurement practices, procedures and policies. Some working knowledge of business and contract law. Some knowledge of accounting concepts. Knowledge of MRP/ERP/purchasing/logistics systems and processes. Strong verbal/writing/presentation; demonstrated effective influence, strong persuasion and negotiation; analytical skills; priority management; project management; computer proficiency; forecasting and trend analysis; value/cost analysis. Abilities: apply analytical skills to diverse issues; manage multiple priorities and meet deadlines; apply acquired knowledge and skills; use sound business judgment; anticipate, understand and respond to customer needs.

Network/Infrastructure Tech Specialist

Raleigh, NC
Contract
Our client is seeking to fill a short-term contractor assignment for a Technical Specialist to complete the infrastructure implementation to support the following: (1) ECM implementation of high availability and print management solution, (2) install and implement McAfee SIEM / IDS/IPS, (3) upgrade existing network to a hyper-converged model. Knowledge, Skills, and Abilities Requirements: Expert knowledge in implementing a pre-integrated system such as Dell EMC, VxBlock and Vblock and VxRail Experience assessing and designing networks for enterprise systems that are distributed and require a high degree of encryption and security. Experience in network design, development, and implementation. Experience in establishing and maintaining appropriate security configurations and controls for all network components Experience in designing, planning, installing and maintaining adequate disaster recovery capabilities to meet the production support needs of the business. Experience in security systems, including firewalls, intrusion detection systems, authentication and identity management systems, and log management Experience working in a team-oriented, collaborative environment Experience in creating high level design documentation Experience working with 3rd party vendors to resolve network, voice, and security issues as needed Experience and ability to work with IT staff for job shadowing and knowledge transfer Desired Skills: Ability to communicate technical concepts in clear, easy-to-follow manner. Experience implementing and/or supporting a SIEM solution Experience with cloud hosting Experience implementing standards Cisco Certification is desired, CCIE, CCDE, or CCNE.

PC/Network Support 1

Chester, VA
Contract
Responsibilities: The selected technician will work moderate to complex PC and printer Incident and IMAC tickets. The selected technician will provide support to users with a very wide range of skills from novice to expert. Customer service skills are imperative in this position.  Tasks will entail work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems. Software issues will include loading drivers, assisting with email issues (MS Outlook/Exchange), assisting users with MS Office, use administrative privileges to load/reload agency applications and assist with VPN issues. Tasks will also require evaluation of system slowness and latency issues.  The job will also include installing new PCs via net new or refresh, installing and configuring new printer and copiers, assigning the server and network teams as touch labor outside of the programs data centers in Lebanon and Chester, VA.  There may be occasions where the technician is contacted after hours on nights or weekend for critical outages.  The program uses ITIL compliant ticketing; the selected technician will update ticket journals with findings and steps to resolution. Tickets are subject to program service level agreements (SLAs) that carry financial penalties if not achieved.  Specific Skills Required: Software (i.e. McAfee, Microsoft Windows 7, Outlook 2010 and Office 2010) Hardware (HP desktops and laptops, servers, HP and Xerox printers and copiers, Cisco Network equipment) Certifications (e.g. A+, HP hardware)  Degree Required: Degree in IT or related field  Minimum 3-5 years working on PCs and laptops running Microsoft Operating Systems 

PC/Network Support 2

Chester, VA
Contract
Responsibilities: The selected technician will work moderate to complex PC and printer Incident and IMAC tickets. The selected technician will provide support to users with a very wide range of skills from novice to expert. Customer service skills are imperative in this position.  Tasks will entail work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems. Software issues will include loading drivers, assisting with email issues (MS Outlook/Exchange), assisting users with MS Office, use administrative privileges to load/reload agency applications and assist with VPN issues. Tasks will also require evaluation of system slowness and latency issues.  The job will also include installing new PCs via net new or refresh, installing and configuring new printer and copiers, assigning the server and network teams as touch labor outside of the programs data centers in Lebanon and Chester, VA.  There may be occasions where the technician is contacted after hours on nights or weekend for critical outages.  The program uses ITIL compliant ticketing; the selected technician will update ticket journals with findings and steps to resolution. Tickets are subject to program service level agreements (SLAs) that carry financial penalties if not achieved.  Specific Skills Required: Software (i.e. McAfee, Microsoft Windows 7, Outlook 2010 and Office 2010) Hardware (HP desktops and laptops, servers, HP and Xerox printers and copiers, Cisco Network equipment) Certifications (e.g. A+, HP hardware)  Degree Required: Degree in IT or related field  Minimum 3-5 years working on PCs and laptops running Microsoft Operating Systems  Educational Requirements: Degree in IT or related field

PC/Network Support 2

Chester, VA
Contract
Responsibilities: The selected technician will work moderate to complex PC and printer Incident and IMAC tickets. The selected technician will provide support to users with a very wide range of skills from novice to expert. Customer service skills are imperative in this position.  Tasks will entail work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems. Software issues will include loading drivers, assisting with email issues (MS Outlook/Exchange), assisting users with MS Office, use administrative privileges to load/reload agency applications and assist with VPN issues. Tasks will also require evaluation of system slowness and latency issues.  The job will also include installing new PCs via net new or refresh, installing and configuring new printer and copiers, assigning the server and network teams as touch labor outside of the programs data centers in Lebanon and Chester, VA.  There may be occasions where the technician is contacted after hours on nights or weekend for critical outages.  The program uses ITIL compliant ticketing; the selected technician will update ticket journals with findings and steps to resolution. Tickets are subject to program service level agreements (SLAs) that carry financial penalties if not achieved.  Specific Skills Required: Software (i.e. McAfee, Microsoft Windows 7, Outlook 2010 and Office 2010) Hardware (HP desktops and laptops, servers, HP and Xerox printers and copiers, Cisco Network equipment) Certifications (e.g. A+, HP hardware)  Degree Required: Degree in IT or related field  Minimum 3-5 years working on PCs and laptops running Microsoft Operating Systems  Educational Requirements: Degree in IT or related field

Network Technician III

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Night shift hours: Midnight - 8:30am EST Tuesday Morning - Saturday Morning Our client is seeking candidates with strong technical and organizational skills to work in a network operations team. Candidates should have a strong understanding of core networking technologies including LAN, WAN, routing and switching. Candidate also should possess a strong knowledge with network analysis and packet capture tools like Wireshark, OpNET, Sniffer, Compuware, etc. Candidate should have a strong knowledge of Wireless, Firewalls and Proxies. Candidates should be able to interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges. Candidate must be able to work well under pressure and multitask during high severity incidents. Responsibilities will include supporting and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. The candidate will be part of a team performing Network monitoring and troubleshooting functions as well as team representation on major incident bridges. These functions consist of: Interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges. Perform advanced troubleshooting to identify, resolve, and provide root cause analysis of network related issues. Assist with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments. Support a large complex data and voice network infrastructure by using network monitoring and management tools. Participate in and respond to system and network incidents. Perform system and network analysis by using well defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, syslog, netflow etc). Provide technical support leadership on problem calls. Minimal ravel as required to support troubleshooting and fixing network issues. Be able to work nights and weekends in an off hour shift role. Ability to work in a Command Center environment, logon to ACD phone queues and navigate an incident tracking system. Qualifications: At least 6 years experience in the network communications field with demonstrated proficiency in troubleshooting network LAN and WAN infrastructures. At least 6 years experience in troubleshooting Cisco router and switch hardware platforms, TCP/IP and industry standard routing protocols. At least 4 years experience with packet capture and analysis products such as Netscout, Sniffer and Wireshark. At least 4 years experience troubleshooting Data and Voice circuits and understanding Telco infrastructures. At least 2 years experience interfacing with technicians and management on major incident bridges. Preferred Qualifications: An Associates degree or equivalent technical experience with emphasis in Computer Science, Telecommunications or related field. Advanced proficiency in troubleshooting Cisco Router and Switch hardware platforms, TCP/IP, and industry standard routing protocols. Advanced proficiency in troubleshooting Network Firewalls, Proxys, Wireless and Load Balancers. Advanced proficiency in troubleshooting Data and Voice circuits with knowledge of Telco infrastructure and industry standards. Experience with packet capture and analysis products such as Wireshark, Sniffer, and Netscout. Experience in utilizing industry standard network management tools such as Riverbed, Openview HPNA, and NNM. Experience of working in a large geographically disbursed network environment. Excellent oral and written communications skills are required as well as strong organizational skills with attention to detail. Ability to adequately discuss technical issues with technicians, engineers, and vendors. Strong interpersonal skills, including the ability to effectively work with people in your immediate team and with departments in or outside of the enterprise, as well work independently as required. Ability to work in a fast-paced, often changing, and sometimes ambiguous environment Aptitude to assemble and clearly present technical information to non-technical people. Ability to balance multiple priorities. Customer service focused.

Clinical Pharmacy Technician II

Orlando, FL
Contract
Evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physicians office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physicians office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Monitors telephone system to ensure adequate staffing to maintain client services levels. Assesses training needs within the team. Serves as a training resource, mentor and coach to others. Identifies and shares best practices. Demonstrates, advocates and reinforces a positive team environment. Other duties as assigned. Requirements/Certifications: Required: Registration with FL State Board of Pharmacy Ideal: PTCB Call center experience a plus Minimum two years dispensing or retail experience required, or equivalent internal training will be substituted

QA Automation Specialist

Harrisburg, PA
Contract
The QA Automation Specialist will serve as the third integral resource in the client's QA approach, establishing a foundation for automation to expand and streamline ongoing Quality Assurance activities. They will provide the bulk of the enduring deliverable. Additionally, they integrate their work with the Oracle, ESRI, and MapCore upgrades anticipated in 2018, the QA Automation Specialist will provide repeatable testing at appropriate intervals in each release. The QA Automation Specialist will be expected to accomplish the following: Establish and maintain the approach to automating unit testing, automated regression testing, and automated functional testing. Establish the approach to test data maintenance in support of automated testing (all types) and manual testing. Establish an automated approach to protect critical department Master Data, including map layers, on a regular and ongoing basis. Plan and create automated regression test scripts via client standard tools, such as Selenium. Plan and create automated unit test scripts via standard tools. Manage execution of automated testing according to release plans. Report, triage, and track defects identified within each release through to resolution through coordination with development team(s). Must have: 8 or more years of experience in technical roles supporting custom software development and/or software product development. 5 or more years of experience automating unit or functional testing. Microsoft and Selenium experience preferred. 1 or more years of experience creating and executing tests in any performance or stress-testing tool. Experience automating test data management. Experience in Master Data management is a plus. Strong verbal and written communication skills.

QA Analyst

Harrisburg, PA
Contract
The QA Analyst plays an important hands-on role in implementing the client's QA strategy by defining the specific test cases and scenarios required for each application release and/or infrastructure change. The QA Analyst provides content that guides the minimum levels of quality required from each development team. The QA Analyst also provides input into the work of the QA Automation Specialist by maintaining a library of test scripts and test cases. The QA Analyst will define and execute all manual testing and test planning. This will include customizing QA activity to fit the specific needs of each application release supported by the QA Team. The QA Analyst will be expected to accomplish the following: On a per-release basis, define appropriate test scripts and test cases to exercise application functionality in a manner which identifies as many defects as possible, and which reduces risk to the Department in moving forward with any given release. Document and catalog test scripts and test cases as a foundation for manual functional testing, and as a foundation for moving to b automated regression testing as well as provide a foundation/repository for manual testing. Execute manual test cases and test scripts at appropriate intervals during the execution of each application release. Report, triage, and track defects identified within each release through to resolution through coordination with the appropriate development team(s). Must have: 5 or more years of experience in roles supporting custom software development and/or software product development. 3 or more years of experience as a QA Analyst / Test Engineer in software product or custom software development shops. 3 or more years of experience executing testing plans, and creating/executing manual test scripts. Strong knowledge of web applications, client applications, and mobile applications. Strong verbal and written communication skills.

Senior Quality Assurance Manager

Harrisburg, PA
Contract
The QA Manager will define and implement the client's QA strategy, also will perform critical roles in overseeing the implementation of QA. This role assumes the roles of project manager/administrator and business analyst for the duration of project. The QA Manager will be expected to accomplish the following: Define BPRs overarching QA strategy to control quality and provide consistency in the products that are created and shared. Outline BPRs QA-related standards, to include standards for developer staff/firms, and entry/exit criteria for application changes through application environments. Provide the project plan and schedule for implementing the accepted recommended solution. Direct the QA Analyst during the creation and execution of manual test scenarios, manual functional and regression test cases, and timely reporting of identified QA results / issues for resolution. Manage the QA Automation Specialist to ensure adequate automation support for QA strategy, and creation and execution of automated regression scripts; unit test scripts; and performance test scripts. Must have: 8 or more years of experience as a QA Analyst or QA Manager in software product or custom software development shops. A minimum of 8 years Project Management experience of which 5 years as the team leader. 5 or more years of experience creating, reviewing, and executing testing plans and manual test scripts. 5 or more years of experience integrating automated testing (unit, regression, and/or stress/performance) into the SDLC. Exceptional project planning and management skills. Exceptional verbal and written communication skills.

Customer Care Associate

Maryland Heights, Missouri
Contract
This position is a frontline service position providing assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help the client achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the care management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control.

Senior Project Manager

Raleigh, NC
Contract
Responsibilities Responsible for working with both senior-level business executives and IT personnel to define and execute program requirements and manage stakeholder expectations. Strategically plan and manage initiatives consisting of program components that meet departmental and other stakeholder expectations. Responsible for the leadership, direction and oversight of the project team(s) and of all vendor related activities tied to the program. Report to Sr. Executive Management. Authorize and manage internal and external relationships and dependencies across initiative components to ensure successful delivery of the program. Ensure efficient distribution of the technical and business resources; and will coordinate with business executives the initiation or continuation of project(s) based on business requirements, business performance and available organizational resources. Responsible for establishing and executing adequate project management controls based on industry accepted methodologies and standards. These controls include the responsibility to monitor and control cost, schedule, performance and risk; to ensure quality and security; overall integration and issues resolution and to perform administrative functions. Assess and monitor business and financial performance of initiative components from strategic perspective. Qualifications: Results-oriented candidate with a strong work ethic. Must be able to demonstrate excellent program management, negotiation, communication and problem-solving skills. Expert skills in Microsoft Dynamics CRM and ability to work under tight deadlines. Expert skills with Microsoft Dynamics CRM functionality Required 5 Years Good communication with business owners/customers Required 7 Years Ability to work under pressure and deadlines Required 7 Years Producing desired deliverables and monitoring progress of others to ensure quality work Required 7 Years Strong problem solving skills Required 7 Years

Senior Service Support Analyst

Raleigh, NC
Contract
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology. Responsibilities: Performs account administration (create/modify Active Directory accounts, Exchange accounts, other user accounts). Analyzes information provided by HR personnel and Client Services technicians in order to create and/or modify accounts for new employees and/or existing employees. Is able to use the information provided to assess data and application access. Is able to troubleshoot data and application access issues and adjust Active Directory properties as needed Distributes email communications and notices related to technology issues Maintains mainframe printer node configurations Serves as project team member and makes recommendations for routine problem solutions Work on special projects which require planning of how, when and who the task will be preformed Refers highly complex or difficult technical problems to a higher-level Technology Support Specialist or other technical resource for that particular technology questions Provides basic support of hardware, software, applications, internal and external users Serves as a technical resource on all of the client's standard desktop applications to 10,000+ computer users Instructs users via phone and/or email on the basic functionality of desktop applications Follows detailed procedures while making recommendations for routine problem solutions Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues Communicates effectively in oral and written formats Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists Schedules and Facilitates daily operations status calls Initiates Major Incident Process (MIP) communications and conference bridges Maintains Major Incident Logs Maintains employee directory   Qualifications:   Excellent verbal and written communication skills Highly desired 5 Years Experience with HEAT Call Tracking or similar tool, Highly desired 5 Years Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts Highly desired 5 Years Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. Required 5 Years Excellent Customer service and teamwork. Required 5 Years Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware Required 5 Years Ability to identify and understand reoccurring problems and recommends solutions. Required 5 Years Ability to follow complex and/or detailed technical procedures. Required 5 Years Avaya or similar call distribution tool. Highly desired 5 Years Microsoft Windows, Office 2010/2013/2016, O365. Highly desired 5 Years

Network Specialist - IPAM

Avery, NC
Contract
This position is a senior network engineer, and will support the network infrastructure for across 530+ locations. Responsibilities: This staff will specifically tasked and responsible for evaluation of, recommending and installing an IP Address Management (IPAM) solution. This staff must possess prior experience evaluating, recommending, installing, administrating and operating IPAM solutions in a large enterprise environment. This staff must have advanced experience managing IP networks and be proficient in IP address management and subnetting. This staff should be a senior network engineer with operational experience deploying and supporting data networking in a large and complex environment. Experience with Cisco WAN & access and distribution LAN switching products supporting data and VOIP, as well as data center class products is desired. This staff will be part of a team of network engineers supporting a mixed environment of Cisco, Ayaya LAN equipment, Riverbed, and Meraki products. Knowledge, Skills, and Abilities Requirements: Extensive experience with data network IPAM tools, for LAN and WAN services. Experience with DHCP configuration, monitoring and assignment. Hands on senior knowledge of and experience with implementing & supporting current Cisco LAN switching products for access, distribution, core and data center solutions. A minimum of 10 years experience in IT including demonstrated experience in various technical disciplines. A minimum of 5 years experience with Cisco LAN switching products. Senior level knowledge of TCP/IP networking, IP subnetting, and networking technologies. Senior level troubleshooting skillset related to LAN and WAN technologies, such as data capture and analysis. Ability to professionally document proposals and as-built network solutions. Preferred Qualifications: Experience designing, implementing and supporting Cisco Nexus products in a data center environment. Experience designing, implementing and supporting "Flexpod" solutions using Cisco Nexus and NetApp. Experience designing, implementing and supporting networking components of Cisco UCS implementations. Experience designing, implementing and supporting network segmentation in a data center environment using Cisco ASA firewall solutions Experience designing, implementing and supporting Avaya (formerly Nortel Enterprise) LAN products.

Technical Architect

Research Triangle Park, NC
Contract
Our client seeks contractor resources to assist with the development and implementation as a Technical Architect. The primary purpose of the Technical Architect is to provide architectural guidance and design for VMware technology. The application and technical architect translates business level requirements in order to effectively translate into technical specifications within the VMware ESX technology, provides technical expertise in modifying/customizing the software application and is responsible for leading the technical design process and providing leadership and guidance for architectural decisions. This position ensures compliance with federal, state, and program standards as well as compliance with policies and best practices. The architect position interacts with technical staff and business staff to design solutions based on comprehensive technical knowledge VMware ESX technology 5.6.0 VMware View for program requirements. Qualifications:   Experience working in the technical architecture field. Required 7 Years Experience in EMC and IBM storage Required 7 Years Experience in Installing and configuring File and print servers Required 7 Years In-depth knowledge of VMware ESX technology 5.6.0 VMware View Required 7 Years In-depth knowledge of Active Directory (DHCP and DNS) Required 7 Years Extensive experience with virtual desktop deployment, maintenance and troubleshooting Required 7 Years Experience in SharePoint and Project servers Required 7 Years Java or Architect Certification Required 7 Years Experience in supporting UCS servers Highly desired Experience in Dell switches Highly desired Experience in managing SQL database server 2008 20012 Highly desired

Technical Specialist

Raleigh, NC
Contract
Our client is seeking to fill a short term (approx. 12 month) contractor assignment. The selected candidate will fill the role of Technical Specialist. The Specialist will be responsible for analysis of complex legacy program modules, coding and testing of new and existing modules for major modifications to legacy applications. Role responsibilities: Analyze, define, and document requirements for data and business processes Design, document, and coordinate desired changes to legacy modules Document the program and project deliverables as assigned Analyze and estimate feasibility and compatibility with other programs and projects Provide quality control for project deliverables Knowledge, Skills, and Abilities Requirements Qualifications: Minimum of 10 years of experience in corporate or government as programmer analyst. Minimum of 5 years of experience exposing CICS and COBOL programs as web services via CICS Transaction Server (CTS) and/or CICS Transaction Gateway (CTG) Proven experience in programming techniques, programming languages in the mainframe environment. Proven knowledge of principles and techniques of computer programming, testing, debugging, implementation and documentation. Proven experience with analysis and design. Excellent communication skill (written, verbal, presentations) Excellent organization, analytical, planning and scheduling skills Ability to resolve highly complex problems. Proven experience with financial processes analysis and modification. Self-starter who can work with a large and diverse team of business, management and IT individuals. Demonstrated experience working with large project teams. Microsoft Suite experience (e.g, Word, Excel, PowerPoint), COBOL, CICS, TSO, MVS JCL, ENDEVOR, CA Tools, SQL, DB2 and VSAM. Preferred Qualifications: Experience with State or county government Secure Socket Layer (SSL) Experience Experience with Enterprise Level Application Development spanning two or more business areas

Developer

Raleigh, NC
Contract
This Developer will be responsible in working with the Technical Lead in migrating all the components of the vendor hosted application to in house managed application. This position will need hands on Java/Oracle coding experience . The ideal candidate will need to have experience in coding and development of Java/Oracle applications. Also hands on experience with Corticon Rules engine and Adobe Life cycle.  Qualifications: Should have the capability to translate business requirements into technical solutions Required 3 Years Hands on experience in applications using Java/ J2EE, EJB, Hibernate, Spring Batch, Spring MVC, Spring Portal. Required 3 Years Demonstrated proficiency working with databases - Oracle 11g and TOAD for Oracle. Required 3 Years Hands on in JSP, Java, JavaScript, HTML, CSS, AJAX, DWR, jQuery, Bootstrap, and cross-browser compatibility. Required 3 Years Expert in IBM SOA, WebSphere Application Server, WebSphere Portal Server and IBM HTTP Server. Required 2 Years Expert Experience in designing and deploying BPM workflow solutions using Adobe Live Cycle and Adobe AEM. Required 3 Years Hands-on experience in designing and deploying BRMS using Corticon Business Rules Platform. Required 3 Years Experience on version control systems such as Tortoise and CVS. Required 4 Years Excellent verbal and written communication skills with the ability present to both technical and business audiences. Required Experience in the transition and transformation of large complex software solutions. Required Experience participating or leading projects using an Agile methodology. Desired

Programmer Analyst 5

Richmond, VA
Contract
Our client needs a developer to work on modifying a program to accommodate user requirements and enhancements as well as overall ease of use. The system requires complete redesign. New and existing functionality and reporting mechanisms should be developed and thoroughly tested to ensure that standards are being captured correctly. This involves developing and unit testing new webpages for modifying existing webpages and integrating reports and store procedures into the user interface following documented detailed specifications.  Specific Tasks: Follow specifications to develop and unit test 18 new web pages. Modify existing approximately 3 user interface web pages.  Follow documented specifications for modifications Integrate the reports and SQL servers stored procedures into the user interface Provide user messaging and system and security maintenance capabilities Unit test all development work Modify user interface as needed to correct defects detected during application testing.    Qualifications: SQL SERVER 2008 AND 2012 Required 5 Years ASP .NET 3.5 OR HIGHER Required 3 Years ASP .NET MVC 3.0 OR HIGHER Required 3 Years WCF, WEB SERVICES Required 3 Years C#, VBNET Required 2 Years JAVASCRIPT/JQUERY Required 2 Years CSS/CSS3 Required 2 Years T-SQL STored procedures, functions Required 2 Years Very good oral and written communication skills Required 5 Years T4 TEMPLATE AND MVC SCAFFOLDING Desired 2 Years MS VISIO and MS ACCESS Desired 2 Years

Dynamics 365 Online Developer

Chesterfield, VA
Contract
Our client needs a Dynamics 365 Online developer to assist with development of multiple projects. Responsibilities: Dynamics 365 developer that will support several existing solutions in the health and human services area. Support for Social Services solution with more than 150 workflows, 200 plus business rules, and 700 custom fields. Many enhancements are planned for this application and integration with a new solution for comprehensive services. 5 to 6 other mid-sized project are in a back log and will require mentoring from an experienced staff member. Would like to find someone to help with the build out of a 311 call center once the backlog is cleared. Qualifications: Dynamics 365 Configuration Required 3 Years Data Modeling Required 3 Years Dynamics 365 Workflows Required 3 Years Dynamics 365 Security Required 3 Years Dynamics 365 Solution Migrations Required 3 Years Troubleshooting and Root Cause Analysis Required 10 Years Business requirements gathering Required 10 Years Testing Required 10 Years Business Process Re-engineering Required 10 Years

Senior Service Support Analyst

Raleigh, NC
Contract
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology. Responsibilities: Performs account administration (create/modify Active Directory accounts, Exchange accounts and other user accounts). Analyzes information provided by HR personnel and Client Services technicians in order to create and/or modify accounts for new employees and/or existing employees. Is able to use the information provided to assess data and application access. Is able to troubleshoot data and application access issues and adjust Active Directory properties as needed Distributes Agency-wide email communications and notices related to technology issues Maintains mainframe printer node configurations Serves as project team member and makes recommendations for routine problem solutions Work on special projects which require planning of how, when and who the task will be preformed Refers highly complex or difficult technical problems to a higher-level Technology Support Specialist or other technical resource for that particular technology questions Provides basic support of hardware, software, applications, internal and external users Serves as a technical resource on all of standard desktop applications to 10,000+ computer users Instructs users via phone and/or email on the basic functionality of desktop applications Follows detailed procedures while making recommendations for routine problem solutions Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues Communicates effectively in oral and written formats Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists Schedules and Facilitates daily operations status calls Initiates Major Incident Process (MIP) communications and conference bridges Maintains Major Incident Logs Maintains employee directory Qualifications:   Excellent verbal and written communication skills Highly desired 5 Years Experience with HEAT Call Tracking or similar tool. Highly desired 5 Years Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts Highly desired 5 Years Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. Required 5 Years Excellent Customer service and teamwork. Required 5 Years Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware Required 5 Years Ability to identify and understand reoccurring problems and recommends solutions. Required 5 Years Ability to follow complex and/or detailed technical procedures. Required 5 Years Experience with Avaya or similar call distribution tool. Highly desired 5 Years Experience with , Microsoft Windows, Office 2010/2013/2016, O365. Highly desired 5 Years

Help Desk Coordinator

Richmond, VA
Contract
Responsibilities: Under general supervision, this role provides first-level support and a single point of contact for Information Technology (IT) and Human Resources (HR) problems. Through a company-wide Help Line number, coordinators answer calls and email requests, troubleshoot and diagnose issues involving multi-platform environments, software applications, hardware configurations and various HR-related questions, such as benefits information. Aptitude to record and resolve a wide-range of IT issues is expected. Mindfulness to execute policies and procedures quickly and ability to escalate more complex problems to specific support groups without negatively impacting call volume is a must. Accurate and timely documentation are expected. Confidentiality and strict adherence to HIPAA regulations required. This level is staffed by individuals who have Help Desk experience supporting calls and email request. Background in customer service support via telephone, email, and using remote desktop tools are required. Experience supporting software and other applications are also required; including Windows OS, iDevices, Microsoft Office products, and Share Point. Experience using a ticketing system to record contacts and supporting HR in a call center environment are a plus. Environment information: Average 15,000 contacts per moth via phone calls and email requests with a team of 18 agents The client values speed to answer, keeping longest call wait times manageable, and quick escalations when support required is outside of our procedures First call resolution is important to the team and encouraged. On the other hand, pursuing resolution at all cost will have a negative impact on the team's ability to answer calls, resulting in long wait times. Mindfulness and ability to make quick adjustments in this area is a plus. Qualities and additional experience include: Previous customer service experience and demonstrated strong customer service focus Consistent punctuality and availability to work any 8 hour shift within 6AM-6PM timeframe Exercise mindfulness and behave professionally at all times Experience working in a high call volume environment is highly desirable (30 - 40 calls per day on average) Experience supporting technical requests via email (20 email request per day on average) Excellent verbal and written communication skills Strong reading comprehension skills to leverage knowledge base resources (over 1,400 support articles available) Demonstrated competency in logical and analytical thinking Ability to balance support approach between calls or emails based on business need with little direction (initiative) Ability to identify problems and asses available options quickly Troubleshoot internal procedures and update technical documents in knowledge base as needed Experience adapting to rapidly changing technology and applying it to meet business needs

Network Monitoring Technician

Chester, VA
Contract
The qualified candidate will resolve customer reported problems associated with the daily operation of statewide communications networks, ensuring prompt and responsive problem tracking, analysis and resolution for all reported problems. Responsibilities: Research and evaluate complex, chronic, prolonged or emergency network problems related to circuit facilities and any associated network transmission and switching equipment, data terminal equipment, and/or customer premises equipment (including Integrated Services Digital Network programmable features, multi-vendor ISDN terminal/stations, and multi-point voice/data ISDN configurations).  Provide second-level problem escalation support for network outages which require a detailed analysis of technical or transmission engineering related facility/equipment problems. Resolve customer reported problems associated with the daily operations of statewide communications network. Ensure prompt and responsive problem tracking, analysis and resolution for all reported facility or equipment services outages.  Research and evaluate complex, chronic, prolonged or emergency network problems related to circuit facilities and associated network transmission and switching equipment, customer premises equipment, data terminal equipment or data communications equipment. Notify appropriate technical and/or engineering personnel, providing specific instructions as to the analysis, probable causes and/or solution to the reported problem.  Conduct interviews with customer and vendor personnel in order to more clearly establish problem definition and the actions necessary for a timely problem resolution. Determine when it is necessary to escalate the resolution of reported problems. Notify the appropriate supervisors and managers within both customer and vendor organizations in order to expedite problem resolution.  Qualifications: AA or other 2 year technical degree in related discipline.   Must have conceptual knowledge of communications network systems, architectures and equipment.

Talent Acquisition Coordinator

Avon, CT
Contract
Coordinates Manager Self Service recruitment efforts. Proactively and creatively drives applicants to the client's opportunities. Assists with developing strategies to build the company's sourcing, social media and clinical/non-clinical recruitment strategies for future growth. Grows social media options, employer branding and talent communities.   Essential Functions: Coordinates the recruiting efforts for Manager Self Service. Assists in developing sourcing strategies and assists in sourcing for clinical and non-clinical positions. Researches and captures the changes in the Healthcare market to develop solid recruitment strategies. Researches career fair opportunities for the company to benefit from for clinical and non-clinical positions. Assists in developing veteran hiring strategies. Develops and maintains social media recruitment strategies to include but not limited to: LinkedIn, Facebook, Twitter, Instagram and Pinterest. Develops strategies for Monster and Career Builder to use these external job board options for greater recruitment ROI: Talent Bin, Boolean searches, etc. Partners with Corporate Communications to develop employment branding strategies to brand the company as a top employer of choice. Researches and develops alternative work arrangements for an ever-growing virtual workforce. Assists with Intern program. Assists with candidate resume and phone screening. Special projects as needed. Requirements/Certifications: A/BS Degree strongly preferred 2+ years Human Resources or 2-3 years of experience as a recruiting coordinator, assistant, internship Advanced computer skills to include but not limited to: Microsoft Suite, social media, and ATS experience. Preferred Qualifications Workday experience is preferred.

Web Designer II

Wilmington, DE
Contract
As a Multimedia Designer, you have a highly creative minds eye for how visual communication can enhance the transfer of knowledge. You love technology. And, Adobe Creative Cloud is second nature to you when it comes to designing compelling digital visuals that blend seamlessly into training content. You have a knack for taking complex concepts and visually representing them to help people learn more effectively. Plus, you thrive in a creative environment that embraces rapid ideation, fast production times, and meeting tight deadlines. Most importantly, you are an ace when it comes to working with ambiguous ideas and translating them to powerful visuals that make our learning experiences unforgettable. Our team produces multiple training media-presentations, videos, eLearning, job aids, handouts, websites, signage, simulations, user interfaces, animations, and much more-that help unlock our associates potential. As a Multimedia Designer, you'll work with an innovative team who creates unmatched learning experiences that inspire, empower, and change the way work gets done. Responsibilities: Provide multimedia asset support to eLearning developers (graphic, video, interactivity, etc.) Support the production of multimedia learning products with Graphic design, videos, eLearning, websites, simulations, user interfaces, and animations Support creative direction of projects and the resources necessary to achieve high quality learning experiences Projects ranging from Digital Graphic Design, UI/UX Web Development, Video Production, and Interactive eLearning Content. Technical Skills Adobe Creative Cloud: Photoshop, Illustrator, Animate (Flash), Dreamweaver, and Premiere UI/UX design HTML5 & CSS Understanding of responsive design Graphic Design Adobe After Effects experience is a plus Articulate Storyline experience is a plus

Data Center Technician

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Responsibilities: Analyzes and resolves facilities related production issues. Documents and follows up on all issues to ensure customer satisfaction and stability. Engagement with operational platform teams and customer IT teams to support problem management activities including root cause analysis. Participation in creation and implementation of project designs. Participation in creation and implementation of security standards. Participation in on-call activities. Qualifications: 3-5 years experience in an applicable operations role including cabling systems, asset management, power and space management, or raised floor logistics. Role requires strong knowledge and hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux), and experience (3-5 or more years) in both areas. Certification in hardware and software preferred, but not required. Procurement knowledge and experience, vendor management, and knowledge of data center best practices are also requirements. Individual will need to know cabling specifications and best practices for voice and data solutions, intermediate electrical theory, HVAC, security, raised floor and other best practices associated with managing an enterprise level data center. Individual must also possess thorough understanding of OSI model, and demonstrate hands-on experience with at least one major information technology hardware platform (mainframe, distributed, microcomputer, telephony). Individual will be required to use a Data Center Visual Management tool to update and maintain raised floor plans from design through implementation and maintenance phases of project. ITIL knowledge and experience preferred but not required. Position requires great communication skills, both oral and written since position's audience includes technical, project and business resources. Must also possess the ability to manage multiple tasks and deadlines (often conflicting for priority). Preferred Qualifications: 5 years hands-on support of distributed systems hardware platforms (HP, Dell, Sun, prevalent blade technologies) and operating systems (HPUX, Windows Server, Solaris and Linux) Certification in a facilities operations or engineering field Bachelors Degree in Computer Science MCSE, MCSA, ITIL Certification, Basic Unix, Basic SQL 8 years experience in an enterprise level Data Center

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