Start Your Job Search

Showing 30 jobs at a time out of 164 total. Click on a card below to view more details or apply for a job.

Search by keyword:     and/or filter by cities:   please select    

Page: 1 2 3 4 5 6 Next   Last  

Behavioral Healthcare Coordinator

Columbia, MD
Contract
Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources. This role promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction.   Essential Functions: Conducting in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters. Communicating and developing the treatment plan for authorization of services, and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services). Implementing, coordinating, and monitoring strategies for members and families to improve health and quality of life outcomes. Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs. Acts as an advocate for members care needs by identifying and addressing gaps in care. Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes; collects clinical path variance data that indicates potential areas for improvement of case and services provided; works with members and the interdisciplinary care plan team to adjust plan of care, when necessary. Educating providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care. Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team (ICPT), to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum. Collaborates with the interdisciplinary care plan team which may include member, caregivers, member's legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases. Provides assistance to members with questions and concerns regarding care, providers or delivery system. Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources. Generates reports in accordance with care coordination goals. Complies with Case management Society of America Standards for Case Management Practice and with CCMC code of Professional Conduct for Case Managers. Assists with orientation and mentoring of new team members as appropriate. Requirements/Certifications: Selected candidates will be licensed in VA OR DC. The candidate MUST be licensed in the state that he/she resides in. This hiring group is requiring that candidates start the process to obtain their MD licenses within 30 days of completing training. Required licenses are: Licensed as a LCSW-C or LCPC or LCMFT. The candidate MUST be licensed in the state that he/she resides. The candidate must be comfortable in a cubicle environment, able to type and talk at the same time at a conversational pace and able to navigate through multiple systems. Candidate MUST have 5 TOTAL years of Post Masters Experience. There is a team of roughly 45. These candidates will be in a cube setting working from the phone. The calls can last 30+ mins depending on the nature of the call. They will receive the calls from the Care Workers and will assess the needs and determine the best resources. Must be computer literate. Must be comfortable with Microsoft Office and know how to send and receive an e-mail, attach a document, accept meeting invites, work in Word, Excel (be able to sort and filter data). Not a lot in PowerPoint. They are HEAVY IM and email users so they must be familiar. The candidate MUST be able to type and talk at the same time.  They need a Masters level behavioral health clinician with 5 years post master experience that is licensed to practice independently. 

Behavioral Healthcare Coordinator

Columbia, MD
Contract
Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources. This role promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction.   Essential Functions: Conducting in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters. Communicating and developing the treatment plan for authorization of services, and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services). Implementing, coordinating, and monitoring strategies for members and families to improve health and quality of life outcomes. Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs. Acts as an advocate for members care needs by identifying and addressing gaps in care. Performs ongoing monitoring of the plan of care to evaluate effectiveness. Measures the effectiveness of interventions as identified in the members care plan Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes; collects clinical path variance data that indicates potential areas for improvement of case and services provided; works with members and the interdisciplinary care plan team to adjust plan of care, when necessary. Educating providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care. Facilitates a team approach to the coordination and cost effective delivery to quality care and services. Facilitates a team approach, including the Interdisciplinary Care Plan team (ICPT), to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum. Collaborates with the interdisciplinary care plan team which may include member, caregivers, member's legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Utilizes licensed care coordination staff as appropriate for complex cases. Provides assistance to members with questions and concerns regarding care, providers or delivery system. Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources. Generates reports in accordance with care coordination goals. Complies with Case management Society of America Standards for Case Management Practice and with CCMC code of Professional Conduct for Case Managers. Assists with orientation and mentoring of new team members as appropriate. Requirements/Certifications: Selected candidates will be licensed in VA OR DC. The candidate MUST be licensed in the state that he/she resides in. This hiring group is requiring that candidates start the process to obtain their MD licenses within 30 days of completing training. Required licenses are: Licensed as a LCSW-C or LCPC or LCMFT. The candidate MUST be licensed in the state that he/she resides. The candidate must be comfortable in a cubicle environment, able to type and talk at the same time at a conversational pace and able to navigate through multiple systems. Candidate MUST have 5 TOTAL years of Post Masters Experience. There is a team of roughly 45. These candidates will be in a cube setting working from the phone. The calls can last 30+ mins depending on the nature of the call. They will receive the calls from the Care Workers and will assess the needs and determine the best resources. Must be computer literate. Must be comfortable with Microsoft Office and know how to send and receive an e-mail, attach a document, accept meeting invites, work in Word, Excel (be able to sort and filter data). Not a lot in PowerPoint. They are HEAVY IM and email users so they must be familiar. The candidate MUST be able to type and talk at the same time.  They need a Masters level behavioral health clinician with 5 years post master experience that is licensed to practice independently. 

Systems Engineer III

Richmond, VA
Contract
As a Systems Engineer you will be working on a DevOps/Systems/feature team in a continuous integration, deployment, and automation environment. You will be deeply involved with the design and build process of our next generation of customer-facing applications and underlying infrastructure. We are looking for a candidate who is highly self-motivated, can independently troubleshoot technical issues, explore new and emerging technologies, and work with a team of engineers to build an amazing product that will be used by millions of customers each day. If you enjoy tackling tough problems, building scalable systems, and working with other great engineers in a highly collaborative environment then we want to talk to you! Responsibilities: Design and build high-performing applications and infrastructure that will enable a continuous deployment and delivery pipeline Develop reusable, scalable, and testable automation scripts and tools for routine and repetitive tasks Conduct performance tuning and capacity planning activities across an entire infrastructure stack Troubleshoot and expeditiously resolve escalated software and infrastructure related issues and challenges Explore and evaluate new and emerging software tools and technologies Advocate DevOps best practices and mentor engineers across the company and within the local community Qualifications: At least 6 years of experience building a multi-tier infrastructure stack designed for a mission critical application At least 4 years of hands-on experience managing Linux, bare-metal, and virtual machines At least 3 years of experience working in a continuous integration and continuous delivery environment Hands-on experience with configuration management tools Experience with Git Experience using continuous integration and build tools like Jenkins or Maven Working experience configuring and deploying applications to AWS At least 2 year of experience working in a public cloud Preferred Qualifications: At least 2 Years experience in Java, J2EE, Spring, JMS Bachelors degree in Computer Science, Engineering or Information Technology Experience in a variety of open source database technologies

Systems Engineer II

Richmond, VA
Contract
As a Systems Engineer you will be working on a DevOps/Systems/feature team in a continuous integration, deployment, and automation environment. You will be deeply involved with the design and build process of our next generation of customer-facing applications and underlying infrastructure. We are looking for a candidate who is highly self-motivated, can independently troubleshoot technical issues, explore new and emerging technologies, and work with a team of engineers to build an amazing product that will be used by millions of customers each day. If you enjoy tackling tough problems, building scalable systems, and working with other great engineers in a highly collaborative environment then we want to talk to you! Responsibilities: Design and build high-performing applications and infrastructure that will enable a continuous deployment and delivery pipeline Develop reusable, scalable, and testable automation scripts and tools for routine and repetitive tasks Conduct performance tuning and capacity planning activities across an entire infrastructure stack Troubleshoot and expeditiously resolve escalated software and infrastructure related issues and challenges Explore and evaluate new and emerging software tools and technologies Advocate DevOps best practices and mentor engineers across the company and within the local community Qualifications: At least 4 years of experience building a multi-tier infrastructure stack designed for a mission critical application At least 4 years of hands-on experience managing Linux, bare-metal, and virtual machines At least 2 years of experience working in a continuous integration and continuous delivery environment Hands-on experience with configuration management tools Experience with Git Experience using continuous integration and build tools like Jenkins or Maven Working experience configuring and deploying applications to AWS At least 1 year of experience working in a public cloud Preferred Qualifications: At least 2 Years experience in Java, J2EE, Spring, JMS Bachelors degree in Computer Science, Engineering or Information Technology Experience in a variety of open source database technologies

Business Analyst 1

Harrisburg, PA
Contract
Responsibilities: The BA typically is involved in analyzing data submitted to the client's Information Management System to determine if it is accurate and complete. When errors, omissions and other issues are identified, the BA will be responsible to communicate with other companies both orally and in writing, to help them understand the issue and to correct the data in the data warehouse. In addition, the BA will be analyzing data to determine if there are folders with duplicate or shared credentials; then working to get the data corrected in the system. Corrections must be translated to the data warehouse, as it is the identifying data element for all the client's data in the data warehouse. Qualifications:   Experience using formal requirements gathering methodologies Required 1 Year 4 year college degree or equivalent. Highly desired Experience developing business, functional, and non-functional requirements Required 1 Year Experience developing Requirements Traceability Matrix Required 1 Year

Process Assistant III

Louisa, VA
Contract
Responsibilities: Under general supervision, this role performs a full range of moderately complex clerical and administrative duties that support a specific workflow or phase within a business process. Accountable for transaction of part(s) of a business process. Performs comprehensive reporting and clerical functions by applying overall knowledge of sources requiring and understanding of interrelationship of report components and use of data or methods that are varied and somewhat complex. Performs diverse clerical tasks requiring analysis, judgment and detailed knowledge of department and/or company policies and procedures including: selecting and compiling data and making necessary calculations to translate data and information into required results, investigating and providing routine explanations of variations from generally expected results. Utilizes computerized equipment and other related equipment to record and enter, store and retrieve information. Qualifications: Comprehensive knowledge of company or department procedures associated with business process or function. Ability to prioritize work and exercise considerable discretion in performance of duties. Strong oral and written communication skills. 2 - 4 years general office experience. Strong skills using spreadsheet, word processing and graphics applications and SAP. Ability to manage multiple activities and resources. Strong personal computer skills. Strong analytical and problem solving skills. Compiles regular and special reports using established formats and procedures. Resolves discrepancies and may communicate with variety of administrative and professional employees within and outside the company. High School or GED preferred Experience with DocTop and Documentation preferred SAP experience desired but not required. Database queries performed as part of the this job

Customer Care Associate

Maryland Heights, Missouri
Contract
This position is a frontline service position providing assistance to the client's members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve care center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding  professional provider selection criteria and application process. Refers patients/EAP clients to the care management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Candidates must be able to work until 8 PM Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control.

Java Developer III

Richmond, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Our client is seeking talented thinkers and engineers who can envision next generation software innovations that will deliver a rich, engaging and unmatched customer experience. As a technical member of a team delivering strategic web-based solutions, you will support the design and development of cutting-edge experiences for customers using open source technology platforms and engineering practices. You will also act as mentor, support automated testing, and will have oversight during implementation into production. Find out how we will leverage your deep technical experience as part of a growing, dynamic team. Responsibilities: Design and code software; create and run test transactions and use insights to design future modifications. Be willing to take calculated risks. Conduct analysis of organizational needs and goals for the development and implementation of application systems, providing ongoing feedback. Identify technical obstacles early and work closely with team to find creative solutions. Educate team members and work with business partners on capabilities and constraints of technology platforms. Review, analyze, and modify programming environments and systems, including coding, testing, debugging and installing for a large-scale system. Consistently share best practices and improve processes within and across sprint teams. Mentor junior developers and work to advance culture of technical excellence. Qualifications: Bachelors Degree in Information Systems, Computer Science, technical engineering, or 7 years of equivalent work experience At least 3 years of experience in Java/JEE Web or Rest application development Preferred Qualifications: Experience with the following technologies - JEE, Tomcat, Spring, AJAX, HTML, CSS, JavaScript, AngularJS, Node.js, Apache HTTP Server, Linux, GitHub, AWS, scripting. Advanced engineering best practices (e.g. test driven development, pair programming, etc.) Knowledge of Design and Integration Patterns. Agile Software Delivery Experience At least 5 years of experience in Web development

Database Adminstrator III

Plano, TX
Contract
Responsible for the design, development and administration of transactional and analytical data constructs/structures. Included within those responsibilities are the areas of data access and delivery technologies. Includes SQL Server, PostGreSQL, DB2. Duties include performance tuning, monitoring, software installs and upgrades, UNIX shell scripting, and physical and logical database design.   Responsibilities:   Responsible for administration and maintenance of SQL Server (2008 and above) databases for several applications in multiple environments Must have experience in configuring and maintaining database servers, creating new databases, following best practices in SQL Administration and development Must have used and have a very good understanding of SQL server monitoring, SQL comparison and deployment tools Must have worked and deployed SQL scripts in Dev, QA, Prod environments and have used database CI tools Ensure the SQL server database schemas are in synch in Dev, QA and Prod environments; Build databases for development purposes post production deployment Assist multiple application teams in troubleshooting the database issues/errors, tuning database queries, running reports, creating developer databases Take ownership of database related adhoc requests, incidents, alerts, escalations and respond and/or resolve in a timely manner Take ownership and ensure production deployment scripts are thoroughly tested in staging environment with no errors Ensure the high availability of database servers and databases Must have a thorough knowledge and working experience of SQL database cluster, have configured Always ON Availability Must be experienced to collect the CPU, Memory usage, blocking query reports and troubleshoot and fix the root-cause of the CPU, Memory issues and blocking on a database/server Knowledge and experience of Cassandra NoSQL database modeling and operations, PostGreSQL, AWS is preferred but not required     Additional Skills: 3 to 5+ years hands-on experience in administering, creating, configuring and maintaining SQL Server databases and servers, SQL Always ON following best practices in SQL Server Administration  3 to 5+ years hands-on SQL Server development, troubleshooting the database issues/errors, tuning database queries, respond to production alerts and fix issues, find and fix root-cause of CPU/memory, blocking issues. Must have 3 to 5+ years experience deploying SQL scripts in Dev, QA, Prod environments and have used database CI tools. Must have 3 to 5+ years experience using SQL server monitoring, SQL comparison and deployment tools  SQL Server Administration and/or Development Certification is a plus. AWS cloud experience is a plus. Cassandra and PostGreSQL experience is a plus.

Accounting Clerk I

Wilmington, DE
Contract
Remittance processing, entering information into a database, numeric and alphanumeric data entry.   Qualifications: 1 -3 years experience entering data using a keypad/PC. PC experience a must. Required Ability to Work Independently Ability to Work with Others required Team Player required Data Entry experience

Systems Engineer II

Plano, TX
Contract
This role will be part of an enterprise monitoring team and will support the technical design and implementation of cross-functional, multi-platform application systems with a focus on delivering efficient, reliable, resilient, scalable and high performing solutions. Responsibilities: The resource is accountable for partnering with business partners and various technical teams (internal and 3rd party technical teams) in identifying options, driving detailed analysis, developing solutions and providing technical direction to meet ever changing business needs. Responsible for complex troubleshooting efforts that cross multiple platforms and technical disciplines. Responsible for design, development and implementation of open source solutions for operational intelligence. Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. May provide technical support on production support teams. Ability to translate requirements into technical specs for core IT teams to figure out how we to reach a solution. Focus on automation, reuse, scalability, resilience and performance of the solution. Identify technical obstacles early and work closely with teams to find creative solutions. Actively solicit, analyze and negotiate customer requirements. Qualifications: Good understanding of big data and analytics tools associated with it. Demonstrated ability to interpret raw data and develop dashboards for business and executive leadership. Experience with ELK, Influx, Grafna is desired. Coordinating others work while involved with multiple work streams. At least 2 years of experience scripting in languages such as Python/Ruby/Java. At least 1 year of experience with Cloud hosting solutions. 1+ years of experience with monitoring-tools such as Splunk, Zabbix, or Bluestripe. Ability to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levels. Ability to influence multiple levels on highly technical issues and challenges

Scrum Master II

Plano, TX
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Responsibilities:  Support the product development process: Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed Scrum-related meetings: Track and communicate team velocity and sprint/release progress Maintain process documentation Ensure the development teams are practicing the Agile principles Support the Product Owner: Assist as needed with backlog maintenance Assist with internal and external communication, improving transparency, and radiating information Assist with prioritization and resolution of defects/bugs Support the product team: Participate proactively in developing and maintaining team standards, tools, and best practices Identify and remove impediments, prevent distractions Facilitate discussion and conflict resolution Empower the team to self-organize Qualifications: Must be a Certified Scrum Master with 2-4 years of technical project leadership experience A thorough understanding of Agile methodology and the SAFe framework Preferred Qualifications: Prefer certified SAFe Agilist Prefer experience with Version One Prefer experience working within an Agile Release Train Excellent interpersonal skills, ability to work with diverse personality types Exceptional communication, organization, and time management skills Ability to coach the team to reach their highest potential Collaborative approach to driving decisions Strong analytical and problem solving skills with a high attention to detail

TOC Incident Manager

Glen Allen, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Typical hours: We have 4 shifts - front half of week days; back half of week days. The selected candidate will be assigned to one of the 4 shifts depending on the shift vacancy. The shift will alternate 4 - 12 hour days one week and 3 - 12 hour days the next week. 6pm - 6am OR 6am - 6pm     Position Duties The Incident Manager (IM) facilitates critical incident bridges and helps support and development teams resolve computer systems, network and other operational problems. Required Experience: Experience troubleshooting computer systems issues. Technical experience supporting one of the following: Unix, Windows Server, Network, Database. Familiarity with an Incident Management tools such as HP Service Manager or equivalent. Great communications, PC and phone skills required. Candidates should be great problem solvers, vocal leaders and great written communication skills. Prior technology experience is required in either networking, Unix, Windows or Database. AWS experience is preferred.

Senior Technical Specialist

Harrisburg, PA
Contract
Resource to provide technical, hands-on administration/development essential for ongoing wM support; leveraging additional wM components within the enterprise for those projects and/or applications leveraging wM.  Responsibilities: Assist in development efforts related to new and/or existing wM packages currently implemented based upon the standards, templates and security requirements created by the wM product administrator. Assist current product support staff in solving any performance problems that arise during the contract. Assist project and/or application developers and wM support staff with the development, testing and implementation of web services. Reconfigure MywebMethods Server to aid in day-to-day administration; Optimize for Infrastructure (OPI) is managed through the MywebMethods Server. Work with product administrator(s) to enhance their abilities to administer and develop rules within OPI. Assist product administrator(s) with the implementation of the OPI component; including, but not limited to, configuring rule violation alerts and actions; setting Optimize performance levels; and configuring KPIs (Key Performance Indicators) and events. Assist projects in terms of how to leverage OPI to monitor overall performance and efficiency. Provide recommendations to projects on standards and governance associated with OPI. Provide support staff with knowledge transfer associated with the OPI component in an effort to educate project staff Assist with troubleshooting efforts associated with the wM product as well as will any custom code. Review the existing packages we support and provide product administrator with basic knowledge of development in terms of troubleshooting and changing code and/or fixing code bugs as necessary. Assist wM support staff in developing web services, testing and debugging web services for Enterprise and/or project specific use, and associated documentation. Assist in the solution(s) to any problem(s) that might arise, so that the wM administrator(s) can obtain the knowledge to address future issues in the absence of professional or contracted assistance. Assist in documenting procedures and best practices for wM administrator(s). Assist in the day-to-day administration and/or operations; e.g., deployments necessary to stand up new projects within the current as well as upgraded wM environments. Perform hands-on work as necessary to successfully support project testing efforts. Assist product administrator(s) with monitoring the wM infrastructure; provide recommendations, as needed to improve performance; e.g., configuration changes, server upgrades, the addition of storage space.   Qualifications: Experience administering webMethods (wM) v8.2 through v9.6. Required 10 Years Experience working with wM JDBC, MQ and SAP adapters. Required 10 Years Experience working with Trading Networks EDI/EDI INT v8.2 or higher. Nice to have 5 Years Experience working with wM product troubleshooting, including custom code. Required 10 Years Experience providing application support and enhancements to existing custom code in a fast paced environment. Desired 5 Years Experience working with XML; WSDL; and fixed and variable length flat files. Required 5 Years Experience working with HTTPS, SFTP, and MQ over SSL. Desired 7 Years Experience working with Flow language; Java; and .Net (desired but not required). Required 7 Years Experience working with web services, Flow services, Java services, and Flat File schemas\dictionaries. Required 7 Years Experience integrating third party API’s using Java services into wM. Nice to have 3 Years Experience creating/maintaining technical documentation related to application interfaces. Required 10 Years Experience working with Universal Messaging v9.9 or higher. Desired 2 Years Experience upgrading wM products v8.2 and higher. Desired 5 Years Advanced experience using wM Integration Server(IS); Universal Messaging (UM); Trading Networks (TN); My webMethods Server Designer; and Optimize. Required 7 Years Experience creating Optimize for Infrastructure rules to monitor scheduled jobs, queues, and adapter connections and notifications. Desired 3 Years Experience working C# .Net and wM REST resources. Nice to have 3 Years`

Clinical Pharmacy Technician II

Orlando, FL
Contract
Evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. Essential Functions: Determines appropriateness for medications. Communicates decision to physicians, physicians office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physicians office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Monitors telephone system to ensure adequate staffing to maintain client services levels. Assesses training needs within the team. Serves as a training resource, mentor and coach to others. Identifies and shares best practices. Demonstrates, advocates and reinforces a positive team environment. Other duties as assigned. Requirements/Certifications: Required: Registration with FL State Board of Pharmacy  Ideal: PTCB Call center experience a plus Minimum two years dispensing or retail experience required, or equivalent internal training will be substituted

Data Management Specialist

Miami, FL
Contract
Responsible for timely and accurate data entry and maintenance of provider records or credentialing and contract information in multiple databases. Researches and resolves questions and complaints, and ensures that information in all databases is accurate and properly configured to support operations.   Essential Functions: Performs review, correspondence and timely, accurate record set-up and data entry. Supports internal auditing process to ensure data accuracy and integrity. Researches and resolves issues and ensures systems are updated, timely, appropriately and accurately. Responds to requests to update or change information and ensures that all changes are made within operational guidelines and accurately support all other systems related functions. Researches and responds to providers and other internal staff regarding complex inquiries. Develops solutions and communicates outcomes by telephone and in writing. Supports the implementation of new business by ensuring providers are appropriately and accurately loaded in all applicable systems. Records daily activities using electronic and manual systems as directed. Provides consultation and information to area offices regarding the composition of the provider network or specific provider statuses. Forwards provider requests for network inclusion to the area offices for review and approval. Assists representatives with detailed information in order to answer provider questions and returns provider calls, as requested, to communicate resolution and/or appropriate course of action. Performs other duties and special projects as assigned. Requirements/Certifications: Professionalism on the phone and handling paperwork is critical Managed care or other healthcare network development experience preferred. 1-2 years experience in customer service, data management, communications, or credentialing verifications required. 1 or more years in healthcare setting. Ability to type 45-50+ words per minute. Other standard office equipment including telephone, copy machines, personal computer software and mainframe/LAN data systems. Must possess a high level of technical aptitude and be able to organize and manage information in multiple system environments; manage multiple priorities, pay close attention to detail as well as be proficient in word processing and spreadsheet applications. Proven customer service skills and the ability to successfully analyze and procure solutions to problems in a fast paced production based environment.

Utilization Management Professional

Doral, FL
Contract
Under general supervision by management, and in collaboration with Medical Directors and other members of the clinical team, gathers and synthesizes clinical information in order to authorize services. Reviews health care services to determine consistency with contract requirements, coverage policies and evidence-based medical necessity criteria; collects and analyzes utilization information; assists with program processes for transitions across levels of care including discharge planning and ambulatory follow up activity. Serves as an expert resource on coverage policies, covered benefits, and medical necessity criteria. Essential Functions: Develops and manages new enrollee transitions and those involving a change in provider relationships. Develops and implements transition plans, as indicated, to ensure continuity of care. Negotiates and documents single case agreements according to the company's procedures. Reviews planned, in process, or completed health care services to ensure medical necessity and effectiveness according to evidence-based criteria. Proposes alternatives when the requested services do not meet medical necessity criteria or are outside the contracted network. As assigned and based on credentials, monitors and reviews specialized requests and treatment records such as Treatment Record Forms. In conjunction with providers and facilities, identifies, develops and monitors discharge plans. Collaborates with the Care Coordination Team to implement support for transitions in care. Facilitates timely sharing of enrollees clinical information (such as previous treatment, medications, and planned care) in order to promote continuity of care. Provides information to enrollees, providers, and internal staff regarding covered and non-covered benefits, community resources, agency programs, and company policies and procedures and criteria. Interacts with Medical Directors and Physician Advisors to provide case information and discuss clinical and authorization questions and concerns regarding specific cases. Assures that case documentation for each decision is complete, including related correspondence. Participates in Care Coordination Team and utilization management activities, including collaboration with other staff on enrollee cases, and performing data collection, tracking, and analysis. Maintains an active work load in accordance with performance standards. Works with community agencies as appropriate. Participates in network development including identification and recruitment of quality providers as needed.  Advocates for the enrollee to ensure health care needs are met. Interacts with providers in a professional, respectful manner. Provides coverage of Nurse Line and/or Crisis Line as requested or required for position. Requirements/Certifications: The candidate MUST have BH experience.  The manager is looking for 3 years of Inpatient Medical experience, 3 years of Utilization experience, Concurrent Review experience and HMO exp.  Credentialing Paperwork will be completed during training. License and Educational requirement: LCSW, LCPC or RN. A Masters degree is required for ALL licenses EXCEPT for the RN. A Bachelors degree is required for the RNs.

Application Developer III

Harrisburg, PA
Contract
The Application Developer will provide support to existing production applications and perform complex technical analysis, design, development, documentation, testing, deployment and implementation of new applications using existing and emerging platforms. This category includes SAP development. Responsibilities: This is a professional level non-supervisory position which may require coordination of programming activities being conducted by the team Supports team in modification of enhancements and changes to applications. Leverages excellent written and verbal communication skills. May coordinate activities of other application developers Supports business process, problem analysis and consultation. Processes open defect/maintenance tickets and correct technical errors. Reviews and understands the Application Teams work plan. Provides status of work to Team Lead. Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. Develops Unit Test plans for development efforts. Engages in ongoing process improvement. Detailed functional and process knowledge. Utilizes Requirements, design and coding, and unit testing skills. Provides expertise in one or more SAP Areas. Qualifications: 4 year college degree or equivalent technical study with advanced study Highly desired SRM7 development Web-Dynpro Required 3 Years Workflow experience in SAP SRM 7.0 Required 3 Years Forms development experience Required 5 Years SAP Enhancement Framework including BADIs and enhancement points Required 5 Years List reports development Required 5 Years ALV Reports experience Required 3 Years Batch Processing Required 5 Years Object-Oriented programming Required 3 Years SAP HCM, Finance, Logistics modules experience Required 3 Years Strong problem solving, trouble shooting, and analytical skills Required 5 Years Interpersonal skills, ability to work in a dynamic team environment Required 5 Years Adheres to schedules and project timelines and communicates issues/problems that may impact objectives Required 5 Years Experience with ServiceNow, MS-Dynamics, Integration tools such as SAP PI, Dell Boomi and Mulesoft Nice to have SAP certifications Nice to have

Technical Project Manager

Chester, VA
Contract
Our client is seeking a self-starting, senior level project manager to plan and deliver the successful transitions for complex infrastructure services. The qualified candidate must be PMP certified, with extensive experience managing multiple IT priorities at a fast pace. The successful candidate will be required to successfully initiate, plan and execute the timely and quality transition and coordinate across a mix of cross functional internal and external stakeholders. The project manager will work very closely with Service Leads, IT Infrastructure Services Program Management Office, client customers, internal governance, executives, and other companies to meet program and transition objectives. The ideal candidate will have an extensive background in delivering IT projects, using project management tools. Responsibilities: Responsible for management of all aspects of the project Ensures the project meets the desired scope, is on time, within budget, and delivers a product or service at an acceptable level of quality MS Office, including Work, Excel and Project Single point of contact for business related items on the team to ensure streamlined communication between the vendor and teams Works with the new supplier/vendor Project Manager to coordinate activities, tasks and deliverables Works with the client's business units to coordinate activities, tasks, and deliverables Actively manage project risks and issues and ensure development and implementation of response plans Works with the vendor Project Manager to facilitate tactical decision making Works with the vendor Project Manager to resolve issues, and manage actions Facilitating and attending weekly and monthly meetings based on the program framework Engage and manage agendas and actions for IPT Teams Technology Portfolio Monthly Reporting, statuses and other administrative requirements Reporting at the executive levels Create, maintain and manage a detailed project schedule Monitor delivery, acceptance and approval of deliverables and milestones Delegating responsibility to team members and ensuring actions and loops are closed Qualifications: PMP Certified Required Project Manager with experience managing Infrastructure Projects and Services Required 10 Years MS Office including Word, Excel and Project Required 10 Years Reporting at Executive Levels Required 4 Years

Database Administrator 4

Harrisburg, PA
Contract
Our client seeks a qualified Oracle Database Administrator with experience in performing upgrades in multi-tiered, high-availability environments. The successful candidate will have an understanding of performing upgrades from 11g to 12c installed on AIX Power7. Must have the ability to work with Automated Storage Management(ASM), Real Application Clusters(RAC), and Replication. Role Description: Work independently performing routine database maintenance as well as specialized tasks as required by the development team. Knowledge of various Database Management System products including Oracle Database Replication. Highly skilled at database design, installations, conversions and upgrades. Responsible for database backup and recovery procedures, access security and database integrity, physical data storage design and data storage management. Use of Toad, PuTTY and other administrative aids. Knowledgeable in data analysis and database management techniques. Execution of all responsibilities with little direct supervision of Team Lead. Administration and scripting experience in relative platform. Supervise performance tuning. Author shell scripts to perform back up, restore, and monitoring tasks. Identify and track issues, risks and action items. Performs performance tuning. Monitors database performance and space requirements. Schedules and monitors end of day data warehousing jobs. Assists in coordinating software releases. Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Follow quality standards. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken.   Qualifications: Upgrade between major Oracle Database Releases Required 5 Years Oracle Replication Required 5 Years Korn Shell scripting Highly desired 2 Years Administration and Implementation of Real Application Cluster Databases Required 5 Years Working knowledge of Automated Storage Management Required 5 Years Analytical and Problem Solving Required 5 Years Create Documentation Desired 2 Years

QA Specialist III

Vienna, VA
Contract
This position has potential of being contract to hire.  Sponsorship will not be provided for this position. Responsibilities: Assistance in planning, creating and maintenance of automated testing scripts Creating and maintaining Test Plans, test cases, test standards/procedures Running test cases, automated testing scripts Communicate effectively with business partners. Analytical and problem solving skills. Ability to understand technical specifications and analyze log files Qualifications: 3+ years of experience in developing automation scripts. 2+ years of proven leadership experience 2-5 years of experience as Quality Analyst/Engineer - preferable: Mobile iOS. Mobile Automation testing tools (e.g. Selenium, KIF ). Test / Defect Management tools (eg:- Xray , JIRA ). Hands-on automation experience. Preferred Qualifications: iOS Testing/automation experience. Good understanding of software development fundamentals Great communication skills (written and verbal) Ability to work in a fast-paced structured environment and should be able to lead testing efforts. Must know at least one scripting Languages ( Preferable :- Objective C, SWIFT , JAVA).

Human Resources Business Partner

Surry, VA
Contract
Responsibilities: Identifies human resources needs for the business. Collaborates and works with management and others in human resources community to develop strategies and plans to address identified needs and to effectively integrate human resources strategies with business plans for assigned customer groups, departments, or site. Coordinates administration of human resource programs such as succession and workforce planning, test administration, transfer/relocation policy interpretation, staffing and performance management, compensation/salary administration and pay for performance processing, leadership training, intern programs along with other human resources and business programs. Responsible for providing tools to address a variety of moderately complex to complex HR issues and initiatives including compliance, employee relations, investigations, equitable and consistent treatment of employees, change management and problem resolution. May gather and compile data, perform analysis and make recommendations. May provide interpretation of union contract to line management; attends and participates in grievance process by providing input and advice to management and employees. May coordinate HR initiatives or assigned projects. Perform other duties as assigned. Proficiently performs assignments having the knowledge, skills, abilities, and experience needed to carry out all aspects of the job. Exercises independent judgment and decision-making in planning, organizing and conducting work assignments. May receive instructions and guidance on unusual or complex problems and knows when to get others involved. Effectively utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments. Comments/Special Instructions: Minimum 3 years directly related experience; local candidates preferred; Working knowledge of performance management, employee relations, pay and staffing trends and practices. Planning and organizational skills. Proficient personal computer skills and in depth knowledge of Microsoft applications. SAP experience preferable. Strong written and verbal communication skills. Excellent interpersonal skills. Exercises independent judgment and decision-making in planning, organizing and conducting work assignments Will receive instructions and guidance on unusual or complex problems, with the demonstrated ability to recognize when to involve others

ERP Developer II

Vienna, Virginia
Contract
System Integrator responsible for the General Ledger system configuration to support new or modified GL files/processes from source sub-ledger line of business transactional systems.   Responsibilities/Qualifications:   Role requires test planning and strategy, GL system configuration, knowledge of accounting processes, file transmission protocols. Role will also include knowledge of Regulatory GL accounts and Mapping Logic to support Reg Account set up for the General Ledger. Knowledge of AWS a plus since all new files are transmitted through AWS S3 capabilities. Knowledge and experience in Agile needed as well as experience with system requirements, design and architecture and production release readiness. Role requires great communication skills and closely interacts with business accounting SME's. Current GL System is PeopleSoft version 9.1 Additional Skills: Report development/SQL PeopleSoft 9.1 Modules Analytical

Strategic Analysis Manager

Richmond, VA
Contract
As a Business Analysis Manager you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Specific responsibilities include, but are not limited to:   Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success in the face of shifting consumer and regulatory demands Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent. Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across client including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment Qualifications: Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus  Strong skills in Excel and Powerpoint Previous consulting experience is a plus Keep abreast with industry trends and leverage expertise to influence others adoption of new technologies into their respective initiatives

Accounting Clerk I

Glen Allen, VA
Contract
Responsibilities:   Remittance processing, entering information into a database, numeric and alphanumeric data entry. Qualifications: 1 -3 years experience entering data using a keypad/PC. PC experience a must. Ability to Work Independently Required 2-4 Years Ability to Work with Others Required 1-2 Years Team Player Required 1-2 Years Data Entry Basic Required 2-4 Years

Data Architect- (Business Intelligence Specialist)

Maryland Heights, Missouri
Contract
This position is responsible for ensuring that the data assets of the organization are supported by an architecture allowing the client to achieve strategic data analytic and reporting goals as well as corporate initiatives. The architecture should cover databases, data integration/engineering, and the means to get to the data. The Data Architect achieves his/her goals by setting enterprise data standards.   Essential Functions: Develops and documents logical and physical data models, data dictionary, mapping of data elements to requirements, data analysis, specifications and data flows using software development methodology to provide efficient, cost-effective solutions as directed. Identifies impact of solutions on existing and future systems. Works closely as well as interviews with business Owners and end users to develop detail requirements to meet business needs. Performs analysis on projects and provides estimates and a plan that shows the tasks needing to be completed and a time estimate for each task. Engineers data based on a star schema and follows/create data governance rules where the data can be reported in a BI solution. Provides status reports that give a detailed description of the current projects progress and indicates time devoted to each task of the project. Participates in design walk-throughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs. Integrates system/subject area data into enterprise data architecture from varied data sources. This includes identifying confirming dimensions and resolving data quality and data integrity issues across the enterprise. Acts as first or second line of support for software development and end users on assigned data models. Serves as departmental resource for data analysis, data documentation and data management. Helps design plans for implementation, produce user documentation and training materials. May conduct end user training. Requirements/Certifications: Corporate/enterprise data analysis using a structured development methodology. In depth knowledge of developing cubes and working with dimensional data. Using a star schema architecture to engineer data and working with views to create data packages. Experience using business intelligence philosophy from data engineering thru solution development. Significant experience with writing code and report development. Agile methodology is strongly preferred in addition to experience working with Hadoop. Working knowledge designing, developing and manipulating physical database structures. Experience in Data Warehouse or decision support design and development. Experience with working independently as well as in a team environment. Ability to create large scale applications and work under tight deadlines. Excellent written and verbal communication skills. Bachelors degree

Help Desk Support I

Richmond, VA
Contract
Responsibilities:   Provides management for the support, availability, operation, and recoverability of production systems. Includes functions in support of end user needs.Includes first-level technical support to both internal and external customers. Usually provided via telephone. Includes hands-on support of hardware and software issues, usually at the customers site. May include hands-on support of low-level network issues, such as password set-up and resets.   Qualifications: Entry level problem solving ability Experience in specific applications involved Negotiation, Facilitation, Consensus building Not required Provides clear concise communication with individuals Includes first-level technical support to both internal and external customers. Usually provided via telephone. Includes hands-on support of hardware and software issues, usually at the customers site. Also includes hands-on support of low-level network issues, such as password set-up and resets. Fully qualified in all routine and typical aspects of the role. Frequently uses and applies technical standards, principle theories, concepts and techniques. Contributes to the completion of milestones associated with specific projects. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision and follows established procedures. Typical Experience Level: 1-2 years Needs strong verbal and written communication skills with a customer back focus.

Customer Care Associate I

Maryland Heights, Missouri
Contract
This position is a frontline service position providing assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help the client achieve its business and operational goals.   Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on appeal process. Lead or participate in activities as requested that help improve care center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment.  Performs necessary follow-up tasks to ensure member or providers' needs are completely met. Provides information regarding in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding professional provider selection criteria and application process. Refers patients/EAP clients to the care management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers' comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Candidates MUST be able to work until 8:00 PM Need candidates with patience and empathy on the phone Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Customer Service High School/ GED (Required)

Help Desk Coordinator

Richmond, VA
Contract
Responsibilities: Under supervision, this role provides first-level support and a single point of contact for Information Technology (IT) problems. Coordinators answer calls and email requests, troubleshoot and diagnose issues involving multi-platform environments, software applications, and hardware configurations. Aptitude to record and resolve a wide-range of IT issues is expected. Mindfulness to execute policies and procedures quickly and ability to escalate more complex problems to specific support groups without negatively impacting call volume is a must. Accurate and timely documentation are expected. Confidentiality and strict adherence to HIPAA regulations required.   Qualities and experience desired: Previous contractor experience supporting network applications and systems, Help Line environment, and possess familiarity with 2nd and 3rd tiers support structures Extensive experience with CA Service Desk ticket application Consistent punctuality and availability to work any shift within 6AM-6PM timeframe Exercise mindfulness and behave professionally at all times Strong customer service focus Experience working in a high call volume environment Experience supporting technical requests via email Excellent communication skills Strong reading and writing skills Demonstrated competency in logical and analytical thinking Ability to support calls or emails based on business need with little direction (initiative) Ability to work and contribute to a team environment Ability to identify problems and asses available options quickly Troubleshoot internal procedures and update technical documents in knowledge base as needed Experience adapting to rapidly changing technology and applying it to meet business needs Self-discipline along with ever-changing employee HR policies and procedures

Help Desk Coordinator

Richmond, VA
Contract
Responsibilities: Under general supervision, this role provides first-level support and a single point of contact for Information Technology (IT) and Human Resources (HR) problems. Through a company-wide Help Line number, coordinators answer calls and email requests, troubleshoot and diagnose issues involving multi-platform environments, software applications, hardware configurations and various HR-related questions, such as benefits information. Aptitude to record and resolve a wide-range of IT issues is expected. Mindfulness to execute policies and procedures quickly and ability to escalate more complex problems to specific support groups without negatively impacting call volume is a must. Accurate and timely documentation are expected. Confidentiality and strict adherence to HIPAA regulations required. This level is staffed by individuals who have Help Desk experience supporting calls and email request. Background in customer service support via telephone, email, and using remote desktop tools are required. Experience supporting software and other applications are also required; including Windows OS, iDevices, Microsoft Office products, and Share Point. Experience using a ticketing system to record contacts and supporting HR in a call center environment are a plus. Qualities and additional experience include: Consistent punctuality and availability to work any shift within 6AM-6PM timeframe Exercise mindfulness and behave professionally at all times Experience working in a high call volume environment Experience supporting technical requests via email Strong customer service focus Excellent communication skills Strong reading and writing skills Demonstrated competency in logical and analytical thinking Ability to support calls or emails based on business need with little direction (initiative) Ability to work and contribute to a team environment Ability to identify problems and asses available options quickly Troubleshoot internal procedures and update technical documents in knowledge base as needed Experience adapting to rapidly changing technology and applying it to meet business needs Self-discipline along with ever-changing employee HR policies and procedures

Page: 1 2 3 4 5 6 Next   Last