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Software Test Analyst 5

Richmond, VA
Contract
Our client is seeking an individual who will be primarily responsible for software test analysis to support the FMS project implementing Oracle Fusion as a finance ERP solution. This position will support the testing needs for both Fusion implementation as well as legacy system integration needs. Responsibilities: Work alongside software developers, business analysts, product owners, and other system specialists to gather and interpret user/system requirements. Produce well-structured, documented and maintainable test scripts for manual testing that support the software test cycle within the SDLC. Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously. Create clearly documented defect reports for anomalies found during test procedures. Validate that user expectations are achieved during the testing process. Develop and establish quality assurance measures and testing standards for new applications, and/or enhancements to existing applications throughout their development/product lifecycles. Qualifications: Experience with front-end, UI, and back-end validation testing. Thorough understanding of various browsers user agents and compatibility testing. Knowledge of SQL and database interaction. Strong analytical skills; attention to details. Demonstrated ability to work both independently and as part of a software development team. Basic understanding of Java or other object-oriented programming languages. Ability to communicate effectively both orally and in writing. Preferred Abilities: Experience working in an Agile or iterative development environment. Knowledge of test automation and best practices. Experience with IBM Rational Team Concert, or another similar system (JIRA, VersionOne, etc). Experience testing mobile, web, POS (Point-of-sale), financial and human resource applications preferred. A Bachelor's Degree in Computer Science/Information Systems is preferred. Extensive current experience in software testing is required. Skills: Ability to write test plans and test scripts. Required 7 Years Experience with PL/SQL. Required 7 Years Experience testing web and client-server applications. Required 7 Years Experience with heavy integration testing. Required 7 Years

Lead Trainer

Raleigh, NC
Contract
 ** Please Note: Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Details regarding expenses included below.** Our client seeks a contractor resource to assist with the development and implementation  as Lead Trainer. The primary purpose of this position is to assist with the coordination of  On-Site Support Staff training activities, which includes the development of training curriculum, plan, and approach for intensive problem-solving activities via virtual and in-person training delivery to users. This person will work with a team of trainers tasked to design and deliver in-depth, exploratory, virtual, interactive webinars. Additionally, this person must support the development of problem-solving skills to ensure effective knowledge transfer occurs during in-person training to county Child Services staff. In addition to resource coordination and project management responsibilities, this position will require the development and maintenance of training aids such as fact sheets. Responsibilities: This person will work closely with Implementation team leaders to understand the existing e-learning curriculum when planning the virtual and in-person training approach. S/he will also collaborate with Child Services subject matter experts to ensure training strategies align with program and policy requirements. Other duties include scheduling, site coordination, roll-out planning, status reporting, and workload tracking. This position requires statewide travel up to 50% of the time. Skills: Experience in curriculum design and developing training materials for adult learners. Required 5 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 5 Years Research and evaluate the case management software in order to translate the software functionality into effective learning materials. Required 5 Years Experience leading training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 5 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint). Required 5 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML. Required 5 Years Experience in computer-based training instructional design, with learning program design systems. Required 5 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 5 Years Experience with Adobe Captivate, Adobe Connect, Visio or other training applications. Required 5 Years Experience developing interactive media presentations that enhance the online educational experience. Required 5 Years Ability to assist with basic application software and hardware support. Highly desired     Must have a strong understanding of internet concepts and web technology. Highly desired     Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired     Experience with adult learning practices, principles, and procedures in the classroom and online presentations. Highly desired     Experience with JIRA software. Desired     Experience with Agile methodology. Desired     Experience with Project Management. Highly desired     Extensive statewide travel is required up to 80% of the time in the performance of the work. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required    

IT Trainer

Research Triangle Park, NC
Contract
 ** Please Note: Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Details regarding expenses included below.** Our client seeks contract resources to assist with the training and implementation. The primary purpose of the Training Developer is to analyze the system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support the implementation. Responsibilities: These positions will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Skills: Experience in curriculum design and developing training materials for adult learners. Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint). Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML. Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications.    Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience. Required 3 Years Experience with adult learning practices, principles, and procedures in the classroom and online presentations. Highly desired     Ability to assist with basic application software and hardware support. Highly desired     Must have a strong understanding of internet concepts and web technology    Highly desired     Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired     Extensive statewide travel is required up to 80% of the time in the performance of the work. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required      

Scrum Master - Sr

Richmond, VA
Contract
Our client is seeking a Scrum Master to serve as the servant leader for your team(s) by ensuring clear communication and helping the team reach its goal. The SM will drive the appropriate Agile methodology (Scrum/Kanban/etc) focused on predictable, quality delivery and driving continuous improvement of the team. The SM will facilitate team productivity by removing impediments that may obstruct the pursuit of the team's goals and by preserving flexibility and ability to rapidly respond to changes on the team. General Responsibilities: Serves as scrum master for one or more teams Integrates Agile & Lean principles into team practices and work products Drives team delivery by maintaining focus on quality and commitments Proactively identifies impediments and appropriately resolves using a network of peers and formal channels (including escalation if required) Demonstrates the ability to balance data with other factors when making decisions Maintains an understanding of technology used to build teams capabilities Understands domain architecture and upstream/downstream dependencies Utilizes team feedback and metrics (quality, delivery rate, etc) to identify areas of opportunity and works with the team to continuously improve Coaches the team to improve collaboration and self-organization Basic Qualifications/Experience: Bachelor's Degree. At least 1 Year of Agile experience. Preferred Qualifications/Experience: At least 3 Years of Agile Experience. Scrum Alliance CSM or CSP certification or PMI Agile Certified Professional (ACP). SAFe certified or experience (or other scaled agile frameworks). Portfolio Management experience.

Business Analyst

Richmond, VA
Contract
Our client is seeking an individual to support the creation and refinement of new and existing email, SMS, and push notification messages across the enterprise. This role partners closely with other technology teams, third-party vendors, and business lines to identify new opportunities to enhance customer experience, leverage testing capabilities to drive business goals, and ensure the successful launch of messages to our customers. We're seeking a dedicated, disciplined professional who excels in a team environment and can communicate effectively with and influence partners across multiple levels of the organization. Strong IT knowledge, attention to detail, and ability to adapt to a dynamic agile environment are essential to succeeding in this role. This is what it takes to join the team: A background in digital technologies with an understanding of email products and interfaces. Passion for delivering meaningful messages and experiences in a digital world. Experience in IT development environments with strong knowledge of agile processes. Strong verbal and written communication skills, the ability to tailor messages to multiple audiences at different levels. Ability to lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams. Strong analytical skills, ability to solve problems quickly, assess opportunities and implement changes to enhance the experience. This is what you'll do: Manage the implementation of new messages, including email, SMS and push notifications, from initial concepts through delivery. Work with LOB partners to finalize intent and obtain necessary process approvals, in addition to coordinating the testing and validation of E2E processes needed to send messages. Ensure all aspects of risk, compliance, and process controls are well-managed and followed. Support multiple teams and Lines of Business and projects of various sizes. Act as the lead for new projects, while engaging and supporting our team to ensure the best solution is developed for each message. Develop and deliver new messages, including configuration, testing, and launch activities. Provide clear and concise communication with the project team and mid-level management. Basic Qualifications: ***MUST HAVE: At least 2 years of PM experience. Experience with email or web would be excellent. Bachelors Degree or military experience. 2 years of experience Process management. 1 year of experience working with a Technology team. 1-year working knowledge of APIs and Cloud technology. Working experience with digital message personalization, message management, and message testing. Preferred Qualifications: 1 Year of HTML/CSS Coding Experience. 2 years of experience with a Technology team. 2+ years of Digital Experience. 2+ Years of Process Management, Operations management & Supplier management Experience. 2+ years Agile Environment Experience. Masters Degree in Business, Computer Sciences, or Business Administration (MBA), PMP, Product Management, or Six Sigma Certification.  

Clinical Pharmacist

Middletown, RI
Contract
Our client is seeking an individual who performs prospective and/or retrospective drug utilization review and appeals per State and Federal regulations. Participates in the distribution of clinical drug information and educates providers and staff regarding the use of pharmaceutical treatment regimens. Complies with all corporate and facility standard operating procedures, policies, guidelines, and work instructions. Essential Functions: Provides prior-authorization services for formulary drugs, develops programs to provide optimal pharmacy care to patients, participates in drug utilization review programs, reviews assessment and documentation of patient care, and retrospective reviews of provider reimbursement. Makes recommendations to physicians and other prescribers on medication regimens as per plan guidelines. Assists providers to ensure accurate dispensing and billing of products. Collaborates with other clinical personnel in assessing treatment guidelines. May participate in formulary development and management. Supports the national Pharmacy and Therapeutics Committee. Validates the clinical availability of multi-source products for provider utilization. Adheres to organizational policies and procedures. Ensures compliance with Federal and State laws and standards of practice which govern the profession of pharmacy. Maintains pharmacy records in accordance with all applicable state and federal laws and regulations. Maintains clinical skills and knowledge of pharmacotherapy by reviewing the literature, continuing education and any company provided in-services. Completes all mandatory company provided online courses. Attends and completes all employee development courses. Participates in the mandatory on-call rotation when required by business needs. Makes outbound or takes inbound telephone calls to assist in various aspects of patient care and/or product distribution to/from practitioners, members, and pharmacies. These calls include, but are not limited to, comprehensive medication reviews, targeted medication reviews, call to practitioners about product awareness, and prior authorizations. Performs other duties as required. Requirements/Certifications: Bachelors Degree with Field of Study: PharmacyR.Ph. Registered Pharmacist: License must be current and in good standing. Strong drug product and clinical pharmacy knowledge. Preferred knowledge of Medicare Part knowledge of coverage determination processes will be reviewing Medicare Part D prior authorizations. Contract through the end of March with the possibility to go permanent. SHIFT: Monday - Friday 8 AM - 5 PM  

Process Engineer

Richmond City, VA
Contract
Our client is seeking a Process Engineer with 10+ years of experience to help the Agency to consistently meet established performance standards for cost, quality, and speed in all areas of operation. Duties will include the following: Document existing processes to identify waste and bottlenecks in order to identify improvement opportunities. Create clear process maps that can be used to support systems development, operator training and management oversight. Develop monitoring tools using appropriate statistical lean sigma methods of process control to enable efficient management visibility and oversight. Identify root causes of process failure and recommend changes to improve performance to management. Develop performance standards to meet results requirements established by management. Continuously monitor process performance results and seek opportunities to improve output results in terms of cost, quality, and speed. Apply the most appropriate methods of process analysis to improvement activities including direct observation, historical data analysis or team-based problem-solving activity. Form and lead team-based problems solving initiatives. Write specific standard work for operators were needed to support operating effectiveness. Design efficient work areas that enable operators to efficiently meet performance requirements while making real-time performance status visible to both operators and managers. Define capacity capabilities for operating workgroups. Identify job skill requirements and develop processes that best match skill to work. Possess strong organization, analytical, problem-solving, and interpersonal skills. Self-motivated and able to develop positive working relationships with coworkers at all levels of the agency. Qualifications: BS degree in Engineering, Math, and Statistics or other scientific discipline or sufficient related experience in process design and improvement. Knowledge of and Lean and Six Sigma methods and ability to apply these where appropriate. Skills: Application of Lean and Six Sigma methods. Required 5 Years Business Process Design and Improvement. Required 7 Years Designing and leading team-based problem-solving activities. Required 5 Years Work measurement. Required 7 Years Standard Work Development. Required 7 Years Process Mapping and Setting Performance Standards. Required 5 Years Using Descriptive Statistics to analyze process performance. Required 5 Years

Sr. Selenium QA Analyst/SME

Richmond, VA
Contract
Our client is seeking a QA analyst to design test cases and test complex JAVA based system. The successful candidate will have actually been a developer at some point in their career. Our client has completed the requirements for replacement of one its large statewide software applications. Development and implementation activities are currently underway. Responsibilities: An EXPERIENCED QA Analyst is needed to design test scenarios, identify test data, create test cases, execute test cases, identify/report defects, verify defects and participate in the overall testing of the highly complex JAVA based system. The QA Analyst will develop test cases that will be spawned across multiple applications/ systems. They will perform testing of web services, Web UI and batch jobs. QA Analyst will participate in the validation of data migration and must have good hands-on experience with SQL queries. QA analyst will also help in automation, load, performance and stress testing. The QA analyst will write both manual and automated test cases. They will monitor active issues and verify bug fixes. They will be responsible for the overall quality of the product. They will also participate in testing the integration between more than two applications/systems. They will also participate in User Acceptance Testing as needed. Qualifications: This position requires a MINIMUM of 2 years QA Analyst experience on a Large Development Project and software development experience. It is expected that this resource will have the experience and knowledge to write SQL queries to support backend testing and be able to support the installation and use of automated testing tools. Skills: Proficiency and experience in automated testing tools (Selenium, Rational Functional Tester, Mercury (HP) QTP, or Borland Silk). Required 4 Years Experience with installation and support of automated testing tools (Rational Functional Tester, Mercury (HP) QTP, Borland Silk. Required 2 Years Hands on experience with performance and load testing automated tools. Desired   3 Years Experience with defect tracking systems (implementation, support). Required 3 Years Previous or Current Software development experience. Required 4 Years Strong knowledge of software testing best practices and methodologies. Required   2 Years Experience with test effort estimation and tracking. Required 1 Year SQL experience Required 4 Years Relational database experience. Required 3 Years PL/SQL and Oracle database experience. Highly desired 3 Years System integration and back-end (database, etc.) testing experience. Required 3 Years Excellent Oral and written communications. Required     Experience with test driven software development. Highly desired 3 Years Experience and knowledge of UML/Rational Unified Process (RUP). Highly desired 2 Years Experience with Service Oriented Architecture (SOA). Highly desired 2 Years XML/Schema knowledge. Required 2 Years SOAP UI testing for Web Services experience. Required 2 Years Hermes or IBM MQ testing experience. Required 2 Years Web Services load testing experience. Required 2 Years Data migration testing experience. Required 2 Years Any emulation testing experience. Desired     Local candidates strongly preferred.

.Net Tech Specialist - Expert - High

Raleigh, NC
Contract
Our client is seeking an individual to fully modernize and replace the current Statewide Election Information Management System (SEIMS), by leveraging the states existing use of Microsoft 365 and Microsofts cloud solutions. The new SEIMS application will replace legacy capabilities and automate manual business processes for six major components that include voter registration, voting, election event management, voting site management, board administration, and systems functions. It will result in leaner elections administration by consolidating the current thirteen separate applications into one core application as a centralized web-based solution. You will consult directly with business analysts, users and other stakeholders to develop a line of business solutions. You will design, develop and implement .NET applications that will integrate with Microsoft Dynamics 365 applications and platform solutions. Responsibilities: Planning and Organization: Ability to work independently, manage work with minimal supervision, and adapt work to unanticipated changes in order to meet deadlines in a fast-paced environment. Communication: Ability to clearly convey ideas while soliciting and selecting appropriate information and the best method/format for delivering or receiving the information either in writing or verbally. Teamwork: Ability to work with others on joint projects in a positive manner to achieve agreed upon outcomes. Organization Awareness: Understands their role within the team as well as the role of the team within the organization. Actively supports the goals and objectives of the team and the business owners. Assisting with architecting plug-ins, integrations and Microsoft Dynamics 365 solution to match clients organizational process. Identifying creative solutions to meet system/business requirements with the development of custom code. Hands-on technical implementation and deployment of solutions that integrate with Microsoft Dynamics 365. Developing data conversion and testing strategies. Creating data migration and integration mappings. Installing Microsoft Dynamics 365 related components such as Scribe and various plugins. Creating client application extensions. Customizing business logic with plug-ins. Automating business processes with workflows. Utilizing asynchronous service. Five days a week onsite presence (mandatory). Qualifications: Bachelors degree in Information Technology, Computer Science or related field, or equivalent, with experience as an application developer (mandatory). Minimum 5 years of experience in developing with .NET framework, C# ASP, ASP.Net, HTML, XML, XSLT, SQL query language, SQL 2008+ databases, jQuery, and JavaScript (mandatory). Experience in multiple Software Development Lifecycle methodologies (mandatory). Minimum 5 years of experience in communicating and coordinating with internal business customers and business analysts to determine software requirements and system impacts (mandatory). Minimum 3 years of experience with advanced web development technologies like REST, JSON, WCF, OData, jQuery (mandatory). Minimum 2 years of experience in data migration and data integration between disparate systems including use of web services/web APIs for integrations (mandatory). Minimum one year of experience in Agile development (mandatory). Development knowledge using reusability and object-oriented methodologies (mandatory). Development knowledge of threading and multiprocessing techniques (mandatory). Minimum one year of experience working with Team Foundation Server (TFS). (mandatory). Ability to use MS Word, Excel, and Access (mandatory). Microsoft CRM 2013, 2015 and MS development certifications (desired). Microsoft Dynamics CRM Online Deployment, Microsoft Dynamics CRM 2016 Customization and Configuration certifications (desired). Previous experience on web security including single sign-on and Identity Management tools (desired). Previous experience on MVC, Ajax/Bootstrap, MS Azure and MS SQL Reporting Services (desired). Education: BSc in Engineering, Computer Science or related field, or commensurate experience.  

Senior Project Manager

Research Triangle Park, NC
Contract
Our client seeks a contractor resource who will serve as the Project Manager responsible for providing senior level project management and technical leadership for one or more large-scale information technology (IT) projects. The position reports to the Deputy Director and serves as a member of the Project Team. The position will be responsible for providing senior level project management and technical leadership over projects. Job responsibilities include, but are not limited to: Authoring all project management artifacts following the practices and guidelines from the PMI PMBOK, developing detailed project budget requests. Monitoring expenditures, developing and maintaining all required State CIO project documentation. Serving as an IT management liaison to the business clients. Leading and performing hands-on analysis of the business and technical environments. Supervising implementation activities, ensuring that project plans and schedules are established and maintained. Ensuring that deliverables are completed timely and accurately. Supervising staff (State employees and contractors). Conducting formal presentations. Coordinating with all project stakeholders ensuring that appropriate project controls are instituted. Developing federally required documents, procurement documents, and status documentation. Conducting formal vendor proposal evaluation and vendor selection processes. Skills: Post-graduate experience and a diploma or degree in a computer-related discipline or equivalent computer-related technical experience. Required 5 Years Practical experience in information technology staff supervision, project management related to information systems efforts. Required 5 Years Development of business/functional requirements, RFIs, RFPs, Federal level reporting documentation, and systems analysis. Required 5 Years Information technology experience related to Project Management, systems development and the implementation of purchased solutions/services. Required 5 Years Understanding the core functionality and the associated business processes of a Social Services organization. Highly desired 5 Years Project Management (PMP) Certification. Highly desired 5 Years Experience in business planning, human services program management, project management, and experience in multi-platform environments. Highly desired 5 Years Good knowledge of Curam Software. Highly desired     Experience managing large budgets (in excess of $40 million annually). Required 5 Years  

Sr. Data Conversion Developer

Research Triangle Park, NC
Contract
Our client seeks a contractor resource to assist with the analysis, definition, documentation, and execution of data migrations. This position will have significant responsibilities as part of the development and work closely with Senior Technical Consultants on data conversion design and development issues and may act in the role of senior technical developer. Duties include but are not limited to: Leading requirement gathering sessions, conducting planning sessions with client for data migration, developing requirements, recommend data cleansing strategies, designing new programs and using existing tools necessary to extract data from source systems, transform data into target structures and load data into a relational database, and develop conversion output analysis strategies. These activities will involve analyzing and modifying existing programs, debugging programs, and assisting with evaluating data conversion results, identifying performance issues, and developing alternate solutions to resolve issues by conducting system assessment and performance monitoring in order to identify and correct avoidable conversion problems. This position is also responsible for writing specifications, writing test plans and conducting testing as required to accomplish the conversion of legacy system data  as well as reporting statuses to the Project Manager, and adhering to the policies and procedures. Skills: Experience programming and designing large scale web-based distributed systems using Oracle Utilities, or SQL/PLSQL. Required 7 Years Experience with ETL tools such as Oracle Warehouse Builder or Oracle Data Integrator. Required 7 Years Experience reviewing, coordinating and overseeing all technical evaluations, technical project timelines and estimates. Required 7 Years Legacy data conversion into a Curam data model. Highly desired     Previous experience working with State government. Desired

IT Specialty Resource

Richmond, VA
Contract
This is an experienced level Network Analyst position providing detailed design and support for existing and proposed MPLS infrastructure. Responsibilities: MPLS network and services design and implementation. MPLS NMS system integration. Maintaining accurate MPLS documentations and databases. Job order creation to support ongoing MPLS deployments. Creating/modifying/approving MOPs (Method of Procedure). Reviewing and approving vendor provided High Level and Low-Level Designs and associated configuration files. Follows documented processes, procedures and policies Qualifications: Expert knowledge level of MPLS design concepts for networks and Layer 2/3 services, including protocols like LLDP, BFD, ISIS, OSPF v2/3, and BGP; Layer 2/3 services like Virtual Private Routed Network (VPRN), Virtual Private LAN Service (VPLS), Circuit Emulation services like c-pipe, e-pipe, i-pipe, QoS, IP filters, security features/concepts, and CLI commands. Strong working experience with Nokia (previously Alcatel-Lucent) 7750-SR, 7705-SAR, and NMS systems like 5620 SAM and Network Services Platform (NSP). Strong oral and written communication skills. Effective computer skills including detailed knowledge and experience with Microsoft Office Products Visio, PowerPoint, Excel, Word, and Outlook. The ability to work within a team environment. The ability to work effectively under minimal supervision in a fast-paced environment. The ability to take initiative and offer to complete a task that is needed but not on your list of assignments. Education/Experience: 10+ years of MPLS design related experience required. Nokia Service Router 1 and 2 certifications preferred. Bachelors Degree preferred. Comments/Special Instructions: The amount of overtime required is minimal and will be determined on a project by project basis. Work Location - Richmond, VA Work Schedule - M-F, 7:30am-4:00pm Travel required - less than 10% Overtime required - Yes, but minimal. 

Project Manager- Expert

Raleigh, NC
Contract
IT PROJECT MANAGER Our client has a need for an experienced IT Project Manager. This position will be responsible for managing multiple medium to large projects, possibly involving external vendors and multiple business areas. The Project Manager will: Manage technology projects (including procurement, resource acquisition, budgeting; developing, monitoring and controlling schedules; identifying and resolving issues and risks; and communicating status to stakeholders). Translate generalized customer business goals and objectives into concrete strategy and tactical plans. Work effectively with internal and external clients, third party vendors, and senior management in accomplishing project objectives. Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer. Work closely with the Project Sponsor(s) and Governance Committees to facilitate decisions necessary for project delivery. Develop and maintain project documentation including status reports and schedules/timelines and various detailed plans for Communication, Risk Management, Deployment, and others as required. Resolve political, resource, budgeting, change, and legal issues affecting the project. Oversee change requests associated with the project. Oversee vendor relations and procurement related to the project. Drive project work to completion. Skills: Proven experience in delivering projects on-time, within budget, as designed, that meet the customer requirements. Required 7 Years Demonstrated understanding of the Project Management Knowledge Areas of the PMBOK, PMI's Project Management Standard, PM tools and templates. Required 7 Years Knowledge of Information Technology Infrastructure Library (ITIL) methodologies is preferred. Required 7 Years Well versed in the delivery of IT projects from requirements, through design, build, test and train. Required 7 Years Leadership on complex projects. Well-developed facilitation skills are required. Required 7 Years Consultative services that support the project team, sponsors and other stakeholders on the strategies for moving the project forward. Required 7 Years Demonstrated ability to work with the customer to build a trusted advisor relationship by applying expertise and knowledge. Required 7 Years Proficiency with Microsoft Project, Word, Excel, and PowerPoint. Required 7 Years  

Care Worker

San Diego, CA
Contract
Our client is seeking an individual who facilitates department workflow by supporting the clinical team with various care coordination workflows. Locates community services and other referral locations for enrollees arranges access to care, supports communication with hospitals, and providers. Essential Functions: Provides non-clinical support to workflows involving utilization management, case management, disease management, and health promotion. Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found. Has current knowledge or researches availability of community resources and services and link members to appropriate services. May assist in transitions in care for hospitalized patients and makes appropriate placements if needed. Assumes responsibility for self-development and career progression. Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Care Worker role. Assists in the mentoring and training of new Care Workers. Remains responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Coordinates and manages the distribution of correspondence and materials to enrollees and providers. Participates in operational activities, including data collection, tracking, and analysis. Requirements: Does not need Care Worker experience. Must have Customer Service skills. Will not be on the phone with members, but will make calls to providers and those calls can be challenging at times. Must Haves: Strong data entry, inbound/outbound calling (not a calling queue but is still call center). Must also be VERY flexible to change (new program meaning there will be learning, design & development as the program moves along). Should be computer savvy, have a good/clear speaking voice. Like to have: Previous experience working in an office setting. Previous experience working for an insurance company. Duration: Temporary (3 months minimum) Hours: 8:30am-5:00pm  

.NET Developer- Expert

Raleigh, NC
Contract
Our client is seeking a team player for a small .NET Agile SCRUM team developing an enterprise application to replace an aging legacy system. Our database structure and requirements are well defined from the legacy system. Most of the work is replicating the functionality of the existing system with a few minor adjustments along the way. The local team is extremely familiar with current system functionality and database structure. The team has limited experience developing an enterprise level .NET web application. Our goal is to deploy the solution to production before, or near, the end of 2019. Current projections have software development ending in September of 2019. Qualifications: Candidate should be independent in coding in .NET but willing to ask questions if needed. A current team is a close group and we are seeking a person with the necessary technical skills to add value to the team and take direction from the lead developer on site while having excellent social and team skills to integrate seamlessly with the current team. In addition, the ideal candidate will have excellent problem-solving skills within the structure of a cohesive team that seeks solutions as a team and solutions that can be maintained by the team. The candidate will be responsible for developing .NET solutions from the User Stories defined and prioritized by the business, engage in all SCRUM ceremonies and exhibit independence while ensuring they follow the standards and direction of the Lead Architect. Seeking clarity from the Lead Architect is a plus when the developer is unsure of the direction or architectural goal. This is especially important when the team tackles functionality that they have not developed before. Solutions must be maintained by the local team and therefore must be concise, clear and straightforward. Responsibilities Participate in requirements analysis. Collaborate with internal teams to produce software design and architecture. Write clean, scalable code using .NET programming languages. Test and deploy applications and systems. Perform meticulous Unit Testing with attention to detail. Revise, update, refactor and debug code. Improve existing software. Develop documentation throughout the software development life cycle (SDLC). Serve as an expert on applications and provide technical support. Engage in Agile SCRUM ceremonies and processes Ensuring solutions are aligned with business and IT strategies and comply with the organization's architectural standards. Applying experience and knowledge in systems analysis, design, development, quality assurance, and integration methodologies to develop quality technical solutions. Building positive relationships with team members. Skills: Elevated level knowledge of Microsoft C# .NET, ASP .NET, the .NET Framework. Required 3 Years Develop SQL stored procedures for all Create, Retrieve, Update, and Delete (CRUD) functions. Required 3 Years Manage transaction processing and data concurrency. Required 3 Years Design and create tables, views and other objects of the database. Required 3 Years Develop reusable objects and processes to improve developer efficiency and consistency. Required 3 Years Manage IIS and application pools. Required 3 Years Deploy web objects. Required 3 Years Plan and develop applications within specified timeframes. Highly desired 2 Years  

Tech Specialist - Expert - High

Raleigh, NC
Contract
Our client is seeking a CRM specialist will work with a team of staff to transfer knowledge, create an author plans, policies, procedures, and governance for SOA within the CRM discipline. Responsibilities: Work closely with the discipline architects to create (write) governance artifacts for CRM. Create roll-out plans for new tools, technologies, and frameworks within CRM. Create deployment plans. Operationalize change management for the tools and technologies within the CRM discipline. Create training and procedures to engage IT, administrators, to administer and/or configure the tools and technologies within CRM. Participate in process flow analysis and SOA centric process redesign along with other SOA Discipline Leads, the Governance Specialist, the Technical Writer, and Project Manager. Activities include discovering, validating, documenting and communicating the organization's customer relationships processes and knowledge for the IT SOA Initiative. Skills: Demonstrated experience working with MS Dynamics Online CRM Platform (current versions preferred). Required 10 Years Experience designing, developing and managing multiple enterprise-level CRM applications. Required 10 Years Experience creating web services for enterprise MS Dynamics CRM Online applications. Required 10 Years Experience with CRM data replication to Microsoft SQL Server. Required 10 Years Experience with bi-directional integrations with multiple source systems.   Required 10 Years Experience with GIS integration with MS Dynamics Online CRM Platform. Required 10 Years Experience with batch document scanning and storing those images in Azure Blob Storage. Required 10 Years Must have enterprise application experience in setting up security roles for multi-level (county/state or similar) agencies. Required

Senior Systems Analyst

Richmond, VA
Contract
Our client is seeking an individual to join a team of IT and business professionals to support the full lifecycle delivery/implementation of a high profile software project. Responsibilities: Creates and executes detailed test scripts. Manages resolution of defects and enhancement requests; this includes analysis, working with development, testing/validating results, and coordinating implementation. Translates business and user requirements into accurate system design requirements and technical specifications addressing all applications tiers and external system interfaces. Analyzes and evaluates existing company applications and prepares documentation including detailed technical designs, system use cases, system flowcharts, data models, screen mockups, and system interface descriptions outlining systems capabilities and processes. Conducts detailed data analysis and produces system data documentation and mapping deliverables. Contributes to and works to meet project schedules by accurately estimating the effort required for systems analyst deliverables; by updating the project team on assigned task progress; and by escalating issues that might affect project success to management. Interacts regularly and works collaboratively with Business customers, Business Analysts, other Systems Analysts, Architects, Developers and Software vendors to meet project objectives. Provides root cause analysis of operational issues and application defects. Analyzes new requirements and identify solution alternatives and define detailed system modifications. Converts conceptual designs into technical solutions. Performs other duties as requested or assigned. Skills: Achievement-oriented and self-motivated (a go-getter). Eagerness to learn. Experience in software quality assurance/testing. Experience testing integration of vendor and custom applications in a large-scale corporate environment. Experience designing and testing integrations for a 24x7, mission-critical application. Experience using HP Application Lifecycle Manager (ALM) / Quality Center or other equivalent testing tools. Experience leading small teams on COTS - Commercial-Off-the-Shelf Implementations and collaborating with vendors to resolve complex problems and deliver client results. Able to work independently but also knows when to ask for assistance. Able to multitask and manage time across multiple projects. Experience working in high-security/highly-compliant environments a plus. Experience in programming or systems analysis desired. Education: Bachelors preferred Discipline: Business, Computer Engineering, Computer Science, Information Systems, Mathematics  

Deployment Specialist

Waterford, CT
Contract
Deployment Specialist Responsibilities: Our client is looking for a Deployment Specialist to partake in a Windows 7 to 10 company-wide implementation. Under general supervision: This role performs asset management and imaging for computers, computer peripherals, iPhones, and iPads. This individual is also responsible for imaging new computers, keeping computers up to date and delivering the incoming computers and peripherals to clients. Is responsible for working company-wide in multi-platform environments. Provides occasional functional guidance to less experienced deployment specialists. An incumbent is monitored on performance to established service levels for the department. Qualifications: Windows 10 knowledge Knowledge working with SCCM or other similar imaging tool. Experience in data communications is desired. Knowledge of software applications and hardware is required. Experience with imaging computers and deploying them to large populations is a must. Possesses a broad understanding of customer needs and of how to meet those needs through customer service experience. Customer service skills are a plus. Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer. Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.  Ability to respond to multiple customer and employee/contractor requests or demands. Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. Looking for team players! High School Diploma/GED Required May include travel (no more than 10%) 

IT Trainer

Research Triangle Park, NC
Contract
**Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days.** Our client is seeking an individual to assist with the training and implementation. The primary purpose of the Training Developer is to analyze the system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support implementation. Responsibilities: This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners. Skills: Experience in curriculum design and developing training materials for adult learners. Required 3 Years Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs. Required 3 Years Research and evaluate the  case management software in order to translate the software functionality into effective learning materials. Required 3 Years Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. Required 3 Years Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. Required 3 Years Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint). Required 3 Years Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML. Required 3 Years Experience in computer-based training instructional design, with learning program design systems. Required 3 Years Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications. Required 3 Years Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. Required 3 Years Experience developing interactive media presentations that enhance the online educational experience. Required 3 Years Experience with adult learning practices, principles, and procedures in the classroom and online presentations. Highly desired     Ability to assist with basic application software and hardware support. Highly desired     Must have a strong understanding of internet concepts and web technology.   Highly desired     Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. Highly desired     Knowledge of child welfare policy and practice in such as Intake, Assessment, In-Home Services, Foster Care, CPS, or Adoptions. Highly desired     Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required    

Project Manager- Expert

Raleigh, NC
Contract
Our client is seeking a project management assistance scheduling, budgeting, and managing projects as described below: The selected PM will assist with an ongoing project involving application replacement and scanning initiative.  The selected PM may assist with several projects including but not limited to an Office 365 Implementation and an Investigations Case Management Solution. Office 365 Implementation, as well as the Investigation Case Management Solution, are just getting started and a project manager is needed to assist with the Business Case through Project Close. The selected PM may also assist in managing several on-going efforts to ensure project deliverables are met in a timely manner. Role Type: Project Manager (Expert) Expected Skills: Able to manage highly complex work efforts; may have an advanced education; may have extensive industry experience. Description (including, but not limited to): Responsibility for the successful completion of an end to end project work, including all work products. Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks. Responsibility for the creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams. Negotiations internal and external to the project teams. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State. Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting and creating models to improve business decisions. Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology. Skills: Hands-on experience performing in an IT program/project management role for large-scale, complex IT programs/projects with high risk. Required 5 Years Experience preparing procurement/RFP documents, functional and non-functional IT application requirements, and managing third-party vendors. Required 5 Years Ability to develop and maintain effective relationships with clients, management, and project team members. Required 5 Years Experience with counseling and advising senior level management and leadership regarding issues and risks, process re-engineering and technology issues. Required 5 Years Ability to translate and communicate technical concepts, information, plans, and procedures to both technical and non-IT business personnel. Required 5 Years Excellent written and oral communications; possess conflict resolution and negotiation skills. Required 5 Years Knowledge of IT Project Management processes, procedures, documentation, and reporting criteria per PMI/PMBOK methodologies. Required 5 Years Experience with Microsoft Project, Word, PowerPoint and Excel. Required 5 Years Demonstrated ability to perform detailed work planning, risk assessments, and associated risk mitigation actions. Required  5 Years Agile project management experience with a focus on application development.  Highly desired 1 Year PMP certification desired. Highly desired 1 Year State government experience preferred; experience with the state's project portfolio management processes and tool (Touchdown) desired. Highly desired 1 Year  

County Support Liaison

Research Triangle Park, NC
Contract
 ** Please Note: Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Details regarding expenses included below.** Our client is seeking a Readiness Liaison to provide on-site support for users as they learn the Case Management System. This position uses functionality, as well as an understanding of how counties provide delivery of services to guide new users with incorrect navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. Responsibilities: Coordinate with other business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedures concerns impacting or related to one or more program areas. Skills: Experience effectively troubleshooting end-user issues in browser-based applications. Required 5 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience providing detailed feedback (written and verbal) on technical issues to end-users, management, and stakeholders. Required 5 Years Broad knowledge of social services/public service agencies with technical or direct experience within an organization. Highly desired  3 Years Experience with in-person customer service in which research and timely responses are critical. Required 5 Years Experience navigating complex, rules-based systems to identify and resolve user errors, mitigating the need to submit Help Desk tickets. Required 5 Years Experience providing detailed guidance to end-users, referring them to published resourced designed to improve workflow and productivity. Required 5 Years Experience with strategic planning, change management, and transition planning    Highly desired 3 Years Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends. Required     Position requires statewide travel. Valid Driver's License and reliable transportation required. Required     Expense Information: Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel

Project Manager

Raleigh, NC
Contract
  Our client is seeking a Senior Project Manager is responsible and accountable to the School Business Systems Modernization Deputy Director for the overall success (on time, on a budget, on scope) of delivery for critical, larger, more complex and/or more visible projects within the School Business Systems Modernization Initiative (SBSM). The selected PM will assist School Business Systems Modernization with project management that may include but is not limited to projects that address the following business needs: ERP System Implementation, Grants, Licensure and Teacher Recruitment. Project Manager Expected Skills:  Able to manage highly complex work efforts; may have an advanced education; may have extensive industry experience. Description (including, but not limited to): Responsibility for the successful completion of an end to end project work, including all work products. Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks. Responsibility for the creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams. Negotiations internal and external to the project teams. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State. Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting and creating models to improve business decisions. Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology. Skills: Hands-on experience performing in an IT program/project management role for large-scale IT programs/projects. Require 5 Years Experience preparing procurement/RFP documents, functional and non-functional IT application requirements, and managing third-party vendors. Required 5 Years Ability to develop and maintain effective relationships with clients, management, and project team members. Required 5 Years Experience with counseling and advising senior level management and leadership regarding issues and risks, process re-engineering and technology issues. Required 5 Years Ability to translate and communicate technical concepts, information, plans, and procedures to both technical and non-IT business personnel. Required 5 Years Excellent written and oral communications; possess conflict resolution and negotiation skills. Required 5 Years Knowledge of IT Project Management processes, procedures, documentation, and reporting criteria per PMI/PMBOK methodologies. Required 5 Years Experience with Microsoft Project, Word, PowerPoint, and Excel. Required 5 Years Demonstrated ability to perform detailed work planning, risk assessments, and associated risk mitigation actions. Required 5 Years Agile project management experience with a focus on application development. Highly desired 1 Year PMP certification desired. Highly desired 1 Year State government experience preferred; experience with the state's project portfolio management processes and tool (Touchdown) desired. Highly desired 1 Year  

Project Manager

Raleigh, NC
Contract
Our client is seeking a Senior Project Manager is responsible and accountable to the School Business Systems Modernization Deputy Director for the overall success (on time, on a budget, on scope) of delivery for critical, larger, more complex and/or more visible projects within the School Business Systems Modernization Initiative (SBSM). The selected PM will assist School Business Systems Modernization with project management that may include but is not limited to projects that address the following business needs: ERP System Implementation, Grants, Licensure and Teacher Recruitment. Project Manager Expected Skills:  Able to manage highly complex work efforts; may have an advanced education; may have extensive industry experience. Description (including, but not limited to): Responsibility for the successful completion of an end to end project work, including all work products. Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks. Responsibility for the creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams. Negotiations internal and external to the project teams. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State. Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting and creating models to improve business decisions. Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology. Skills: Hands-on experience performing in an IT program/project management role for large-scale IT programs/projects. Require 5 Years Experience preparing procurement/RFP documents, functional and non-functional IT application requirements, and managing third-party vendors    Required 5 Years Ability to develop and maintain effective relationships with clients, management, and project team members. Required 5 Years Experience with counseling and advising senior level management and leadership regarding issues and risks, process re-engineering and technology issues. Required 5 Years Ability to translate and communicate technical concepts, information, plans, and procedures to both technical and non-IT business personnel. Required 5 Years Excellent written and oral communications; possess conflict resolution and negotiation skills. Required 5 Years Knowledge of IT Project Management processes, procedures, documentation, and reporting criteria per PMI/PMBOK methodologies. Required 5 Years Experience with Microsoft Project, Word, PowerPoint, and Excel.  Required    5 Years Demonstrated ability to perform detailed work planning, risk assessments, and associated risk mitigation actions. Required 5 Years Agile project management experience with a focus on application development. Highly desired 1 Year PMP certification desired. Highly desired 1 Year State government experience preferred; experience with the state's project portfolio management processes and tool (Touchdown) desired. Highly desired 1 Year

Technical Specialist- Mid Level

Raleigh, NC
Contract
Our client is seeking an individual familiar with system management tools and has experience in imaging and deploying PCs at an enterprise level. Tasks included are: Expertise in any or all of the following system management tools: KACE, Altiris, Ghost Solutions Suite, SCCM. Expertise with managed Installations, Patching, KScripts, Reporting, Labels, inventory, Assets, imaging, etc. Working knowledge of Hyper V and Virtual Machine Manager, knowledge of VMWare vSphere a plus. Experience creating and deploying silent installation packages for unattended deployment (Batch, Powershell, VBScript). Experience creating and deploying unattended Windows-based images. Ability to effectively troubleshoot deployment issues as they come up (error codes/messages, logs). Experience managing Windows file shares. Expertise in Active Directory Administration (User objects, groups, computer objects, group policies). Experience writing documentation, both highly technical and general. Willingness and ability to provide after-hours on call for planned deployments, platform upgrades, and outages. Expected Skills:  Able to work without assistance. Can provide limited leadership to others. Able to manage medium complexity work efforts. May have industry experience. Skills: Expertise in system management tools (Managed Installations, Patching, Kscripts, Reporting, Labels, inventory, Assets, imaging). Required 3 Years Familiarity with Hyper V and Virtual Machine Manager. Required 1 Year Experience creating and deploying silent installation packages for unattended deployment (Batch, Powershell, VBScript). Required 3 Years Experience creating and deploying unattended Windows-based images.    Required 3 Years Expertise in Active Directory Administration (User objects, groups, computer objects, group policies). Required 1 Year Experience creating and deploying unattended Windows-based images.    Required 2 Years Ability to effectively troubleshoot deployment issues as they come up (error codes/messages, logs). Required 1 Year Familiarity with higher education.  Nice to have 2 Years  

Business Analyst 3

Harrisburg, PA
Contract
Our client is seeking a Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - across matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Experience working with GIS teams. Skills: Experience using formal requirements gathering methodologies. Required    7 Years 4-year college degree or equivalent. Highly desired     Experience developing business, functional, and non-functional requirements. Required 7 Years Experience developing Requirements Traceability Matrix. Required 7 Years Experience working in an Agile environment. Highly desired    

ERP Developer - Sr

Richmond, VA
Contract
The possibility of conversion for the right candidate. Must be currently eligible to work in the US without sponsorship. Focus: Success Factors Reporting Audit, Cleanup, and Training Our client is seeking an individual to assist with the updating of multiple custom reports that we have available in our Learning Management System which is provided by SAP SuccessFactors. This person will have a strong working knowledge of SQL and SAP Plateau Report Designer, PRD, as they will also be responsible for training an internal associate on how to build, update and consult on new reporting requests. Also Birst reporting and dashboard creation. Job Details: Update multiple reports in SAP PRD for backend efficiencies. Correct bugs present in some custom reports. Create new reports based on business needs. Consult with internal SuccessFactors subject matter expert on reporting needs. Review 20+ custom reports for bug or code deficiencies. Create Birst reports and dashboards. Train reporting SME on SQL and SAP PRD. Skills: 2+ years of SQL experience. 2+ years of experience with any reporting tool (preferably SAP PRD). Excellent process management skills, including proven ability to collaborate with various levels in an organization. Strong verbal and written communication skills. Proficiency in building and maintaining good working relationships with subject matter experts and key stakeholders. Previous working knowledge of the SuccessFactors LMS is a huge plus. Previous working knowledge of Birst would be extremely helpful. *Telecommuting is a possibility*

Senior Grievance Appeals Coordinator

Scottsdale, AZ
Contract
Our client is seeking an individual who performs research and analysis of grievances filed by members, to administer timely resolution within state and federal guidelines, benefit plan guidelines, and company policies and procedures. Maintains a caseload of grievances and performs assigned duties.  Essential Functions: Outreach contact and written notification with members with a resolution to Grievance. Consults with internal departments such as Clinical, and Network, as well as company senior management to assure Grievances and complaint decisions,  meet all guidelines and result in customer satisfaction when possible. Consults with Account Management and external vendors to resolve high profile, complex appeals and/or complaints. Responsible for preparation of written detailed case history. Documents process and findings within the Grievance and internal systems. Responsible for interface with members and providers as required regarding status, process, and outcomes of complaints and appeals. Responsible for maintaining the integrity of the company relationship with customers by researching, resolving and responding to customer inquiries for disputes. Responsible for identifying risk situations, consulting with senior management staff and rendering determinations that could adversely affect the company. Researches compile and consult with external review organization and customers as necessary. Assists in data gathering and reporting of Grievances. Responsible for achieving and maintaining department performance guarantees. Assists in developing workflows and innovative process improvements to positively impact the department overall. Contributes to unit and department CQI (continuous quality improvement) processes by participating in unit goal setting, scorecard development, and departmental meetings.  Meets individual performance standards. Other duties as assigned. Must have:  Med D background Education:  HS or GED Start Time: 08:30 AM End Time: 05:00 PM  

Sr. Software Engineer - .NET / C#

Maryland Heights, Missouri
Contract
Sr. Software Engineer - .NET / C# Our client is seeking a Developer with 3-5+ years of .NET development experience. Any database knowledge a plus. AWS and DevOps experience a large plus as well. This is working in an Agile environment. This is a remote position, so you will have the ability to work from home from anywhere in the US. This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks. Essential Functions: Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc. Agile, DevOps and Cloud. Proficient in automated testing strategies, including TDD. Understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application.  Perform load and performance testing on the application and do regular performance tuning. 2+ years of programming experience. Strong working knowledge of modern programming languages including JavaScript, Java, Swift etc.Critical Thinker. Demonstrated problem-solving techniques. Strong verbal and written communication skills. Requirements/Certifications: Right to HireUS Citizens or Green card holders onlyOnsite in Maryland Heights, MO or will also consider remote candidates. Key Skills: Must have .NET experience. Experience with Agile or Dev OpsNeed .NET developer framework. Experience SQL server exhaust be motivated, self-starter. Education: IT Bachelors Computer and Information Science. Start Time: 08:00 AM End Time: 05:00 PM

Technical Support 2

Richmond, VA
Contract
Our client is seeking an individual responsible for PC deployment, re-imaging, break/fix desktop issues, and customer service activities in support of the client's upgrade from Windows 7 to Windows 10. Responsibilities include: Reimaging and deploying PCs during upgrade from Windows 7 to Windows 10 Resolving break/fix desktop issues Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals Documenting, maintaining, upgrading, and replacing desktop hardware and software systems Supporting and maintaining user account information, including rights, security, and systems groups Providing hands-on and telephone support for personal computers and laptops Diagnosing and solving PC software and hardware issues Installing and configuring software, including operating systems, configuration management tools, application, and development tools, testing tools, compilers, and code editors. Skills: CompTIA A+ certification within the last 5 years. Required 5 Years Recent experience in a full-time HelpDesk/Technical support position. Required 4 Years Experience re-imaging and deploying PCs. Required 4 Years Thorough knowledge of an experience with Windows 7 and Windows 10 operating systems and Microsoft Office products. Required 4 Years Experience correcting Windows operating system issues and installing Windows operating systems. Required 4 Years Experience entering information into and working with a trouble ticket issue tracking system. Required 2 Years

Senior Software Systems Engineer

Richmond, VA
Contract
  Sr. Software Systems Engineer Our client is seeking an individual who works fairly independently, this role formulates or defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Responsibilities: Responsible for applications dealing with the overall operating system.   Works at the highest technical level on all phases of software systems programming applications. Is responsible for working with an individual business unit on multi-project assignments. Guides and advises less experienced Software Systems Engineers.   Monitored on project's progress and results.   Errors may cause delay, expense, and disruption. Qualifications In-depth experience desired. Knowledge, skills, and abilities, as well as experience desired in operating systems, include: VMWare/Windows experience 2016, 2012, 2008. EXSI hosts, general VM maintenance. Spinning up Vm hosts, trouble tickets. Education Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics

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