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Customer Care Associate I

Phoenix, AZ
Contract
Our client is seeking an individual who provides assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Resources will be required to work one full day on the weekend will have one day off during the week in exchange. 6+ months of Call Center/CSR experience required. Must be able to talk and type simultaneously and at least 40WPM All inbound calls taking calls for payments, enrollments, question. Education: HS Diploma/GED required Start Time: 06:00 AM End Time: 06:00 PM  

Program Director

Raleigh, NC
Contract
Our client is seeking an individual who uses code to create an initial default permit impact location and permit requirement location. Impact location is needed at 3 levels: 1) request impact 2) permit impacts  3) request requirement The data in CRM currently is not available at the request requirement level. Requirement Location and Service Area: CRM currently uses requirement location and service area to define where the requirement needs to be mitigated. This needs to be refined and new data and fields added. Credit Service Area: Currently, project assets have locations but do not have service areas. CRM only stores the projects location. The Pooled Credits pools use the projects location to establish the credit pools de facto service area. These credits may be used incorrectly if service areas are not properly defined. Service Area Fee versus Requirement Location: Upgrade Refund Functionality. The refund functionality needs to be streamlined. When a refund is issued, either a negative revenue should be generated or a positive expenditure created. Neither occurs currently in CRM and a manual entry is made. Credit Releases: Currently the credit release function can only be utilized after a credit release has been authorized. The proposed credit release, credit release ledger, and debit forms are all maintained in separate excel ledgers outside of CRM which need to change. Cost Allocations to Service Area and mitigation type: DMS assigns all program costs including administrative costs to mitigation types and geographic regions. Currently none of this information is stored in CRM or NCAS. CRM assigns costs to projects, contracts, and funds/programs. On multi-credit projects, CRM doesn't know how much of the costs are assigned to the different mitigation types. These costs need to be assigned to a service area and broken down into mitigation types. Revenue Upgrade: Currently the revenue entity captures all revenue for DMS however, it is unconnected and unlinked with customer invoices and vendor refunds. RFP Entity: Currently RFP data and RFP results are tracked in an excel spreadsheet. The data is needed to assess the need for RFPs to acquire mitigation credits. The data is also needed to describe how prices (both awarded and not awarded) have changed in the market place. Create STIP Entity: The IMS TIP module and data were not migrated from IMS to CRM. CRM has Projected Impacts as part of the Request module but there is no data available as the TIP entity was never created. STIP Module Upgrade for Mitigation Targeting: When they submit mitigation orders to DMS, DMS tracks the mitigation order by TIP and categorizes it across three levels: forecasted projection, acceptance data, and permitted requirements. Currently, CRM can only provide permitted requirements or unmet permitted requirements for forecasting. Accepted data is not in format where it could be used and projection data is not yet stored. Mitigation Target Tables: Mitigation Target tables are highly desired as these values determine snapshot program needs by service area and time. To create these, net assets, unmet requirements, and future requirements need to be known. Future requirements may be projection data, acceptance data, or requirements with a future due date. Sum and Calculated Fields: CRM currently doesn't have many sum fields. Most of the data is entered in small pieces called lines. The user relies on charts to sum up the data. Unfortunately, charts only work when views have been added that allow the user to select the chart. Data Validation / Data Cleaning: Perform Data validation / screening Reports: Various reports need to be created to extract data from the system. Training and Project Documentation: Training and documentation of the system is important as changes to the system have been and are progressing at a rapid pace. DMS is requesting some training and documentations on the updates. Required: Create, Deliver and Manage CRM Applications. Required 7 Years Configure Dynamics 365 Setting. Required 7 Years Demonstrated experience configuring (and developing) with the MS Dynamics 365 CRM online platform (2011-current versions preferred). Required 7 Years Manage Dynamics CRM security. Required 7 Years Manage entity ownership; manage entity properties; understand system and custom entities. Required 7 Years

Front End Angular UI Developer

Harrisburg, PA
Contract
Our client requires the services of Front End Angular UI Developer staff augmentation consultant. Responsibilities: Writing clean, elegant code that is functional, maintainable, and scalable. Designing, improving, and updating customer-facing websites and applications to create a rich, innovative, and interactive user experience. Develop standards, best-practices, templates, styles and libraries to provide a consistent user experience. Staying up to date with the latest web technologies and UI design principles. Skills & Experience Required: Bachelor's degree in IT related field (e.g. Software Engineering, Computer Science). Strong understanding of the DOM, HTML, CSS (2 & 3), JavaScript & jQuery. Significant experience with AngularJS (1.x), Angular(2+) with TypeScript (2.x).  Projects experience with migration from AngularJS to Angular. 3+ years of experience with additional web libraries and frameworks. Preferred: jQuery, Bootstrap, Underscore. Experience with pre-processors and front-end tooling workflows - Node.js (NPM), Bower, SASS. Grunt and/or Gulp, WebPack usage is must. Building AngularJs and Angular - Components and Directives - IS A MUST Understanding of Angular update. Must be able to show / demonstrate the work. Experience testing JavaScript /jQuery code and Responsive Web Design (RWD) architecture. Experience with data integration; understanding/experience with RESTful API design. Working in an Agile environment; knowledge of SCRUM framework a plus. Nice to Have, but not required: Bootstrap 4 alpha knowledge. SCSS Management experience. Ionic framework experience. Soft Skills: Problem solving and critical thinking. Must be able to work independently. Can communicate effectively with multiple team members at a given time. Strong team-building, vendor and customer relations skills. Experience maintaining and extending documentation. Required: Software Development Experience. Required 6 Years Responsive Web Design (Bootstrap, HTML5 & CSS3 development). Required 3 Years AngularJs and Angular Development / Node/ Package Managers - npm/ bower / libs like underscore / moment. Required 3 Years Experience developing angular UI components/directives. Required 2 Years Type Script 1.x / 2.x is must. Required 2 Years Grunt/Gulp/WebPack (Build Process). Required 3 Years JavaScript framework like Angular 2.x / Angular-cli / ngupgrade. Highly desired 2 Years Have design portfolio (preferred online portfolio) (NOTE: Please provide link on the resume if available). Highly desired Experience in Agile/SCRUM environment. Highly desired 1 Years Experience with AngularJS to Angular migration. Highly desired

Office 365 Architect

Richmond, VA
Contract
Our client is seeking an individual responsible for assisting with SharePoint 2013 to SharePoint Online setup and migration, including configuration, deployment, connectivity, and security activities. The position will also provide knowledge transfer to the appropriate resources to ensure ongoing support and administration in the new environment, serve as an escalation point for troubleshooting development and migration issues, serve as an additional set of hands for migration work, and address challenges related to custom branding and workflow. Responsibilities Include: Serve as a SharePoint Online and Office 365 subject matter expert. Provide guidance and recommendations on migration from on-premise SharePoint 2013 to SharePoint Online (including custom branding). Run and review SharePoint assessment tool. Provide remediation plan for preparation of multi-tenant environment based on readiness assessment report and business requirements. Provide design document for secure SharePoint Online multi-tenant environment. Provide technical configuration of on-premise and cloud AIP. Provide implementation and migration plan of for secure SharePoint Online multi-tenant environment. Provide knowledge transfer to security and technical team. Office 365 best practices. Security configuration and management. Microsoft Enterprise Mobility + Security (EMS - E5) capabilities and configuration. SharePoint, OneDrive, & O365 administration. Provide troubleshooting assistance with workflows. Provide best practices for SharePoint Online governance framework. Work with Microsoft Fast Track Team as needed. Participate in weekly project status and team meetings throughout engagement. Environment: SharePoint 2013 (On-Premise) AvePoint RSA multi-factor authentication IBM MaaS 360 mobile device management suite SharePoint Farm Size: 200-300 GB Database - 21 Content Databases Number of Sites - 250~ Site Collections - 27 Custom Workflows 2010/2013 - 2, 25 - 30 instances Required: Development - Web parts, custom workflow creation, O365 development, display templates, JSLink, publishing sites, PowerShell Scripting, Bootstrap. Required 3 Years Development - Less, Gulp, Javascript, JSON, JQuery. Required 3 Years Exp w/ SharePoints app svcs framework: implementation, config & usage of Search, managed properties, managed metadata, user profile services. Required 3 Years Experience implementing Enterprise Mobility + Security features specifically on-prem and cloud AIP and conditional access rules. Required 3 Years Experience with overall Office 365 configuration & administration (Government Cloud - preferred). Required 3 Years Experience in SharePoint Development including analysis, design, and hands-on development. Required 3 Years Familiarity with .NET, C#, ASP.NET, CSS, HTML, and responsive design. Highly desired 3 Years Familiarity with SharePoint Designer, Visual Studio, & TFS. Highly desired 3 Years Familiarity with REST and SharePoint Object Model (CSOM & JSOM). Highly desired 3 Years

Customer Care Associate I

Maryland Heights, Missouri
Contract
Astyra is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider?s needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements: Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible and comfortable with change customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Start Time: 08:00 AM End Time: 05:00 PM      

Eligibility Processor I

Scottsdale, AZ
Contract
Astyra is seeking an individual responsible for creation and maintenance of member and provider eligibility records. Responsibilities: Research and reconcile authorization data to ensure accuracy. Perform manual entry of authorizations into various client systems. Comfortable with high degree of contact with case managers, client contacts, and providers. Skills/Requirements: Min 6 month - 1 year exp preferred Must be computer savvy. Proficient with MS Office software. Ability to type 60 WPM. Strong ten key user. Results and solution oriented; not afraid to ask questions. Minimum of 1 year customer service, claims, or general office. Good communication skills via phone. Will be verifying information and updating the system. Enrollment experience a plus but not required. Education: High School (Required) GED (Required). Start Time: 07:30 AM End Time: 04:00 PM      

Customer Care Associate I

Orlando, FL
Contract
Our client is seeking a Florida Registered Technician with Call Center experience. This position is a frontline service position. Assisting members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member claim status and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact this may include resolutions to tracking orders and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate profile to assure orders are delivered correctly. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers and patients on how to submit prescriptions to patient profiles. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Requirements/Certifications: Must be registered with FL State Board of Pharmacy. Both call center and pharmacy tech experience required, with preference for primarily call center. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible in scheduling and comfortable with change customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Start Time: 08:00 AM End Time: 08:00 PM  

Provider Services Associate

Maryland Heights, Missouri
Contract
Our client is seeking an individual who works in an operations team that strives to provide first call resolution to a specified set of customers. This position answers inbound calls to provide SBU Customer Care Associates I and II (CCAs) with coaching and support to ensure high quality and accurate information is provided to callers efficiently. In addition, this position is responsible for special workflows or manual processes in support of their Customers. This position researches complaints, and works with edit reports to assure acceptance by Health Plans claims system. This position is responsible for both inbound and outbound back-up and coverage support to assure customer and regulatory requirements are met. Essential Functions: Works in a phone queue and provides assistance and coaching to CCAs when they require help in servicing a call. Makes each encounter with a CCA a learning experience by helping guide the CCA to the answer or information they need to service their call to completion. Contributes to a self-leadership environment through individual support and development of the CCAs. Handles escalated member and provider calls directly when necessary. Handles special requests from Customers requiring manual work-arounds or specials projects. Manages authorization exception reports, and interfaces with network and claims on authorization issues. Handles emails and faxes for designated Customers. Investigates written/verbal complaints involving authorizations, and resolves complex issues with Customers and Providers. Works with client specialists to assure that information in work flows is accurate and current, and that process flows meet customer needs. Educates Providers on system or process changes to support efficiency initiatives. Supports Appeals triage and claims appeals. Observes and tracks authorization problem trends and works with internal department for resolution. Assists with User Acceptance Testing (UAT) for designated Customer changes. Assists with silent monitoring or quality audits upon request. Participates in quality improvement initiatives and new product implementations. Backs up inbound/outbound queues when needed. May provide coverage for others as needed. Assume responsibility for self-development and career progression.-Proactively seeks and participates in ongoing training. Other duties as assigned. Requirements: Candidate will be completing forms for obtaining gov't security clearance as well as placing outbound calls. Candidates need sufficient computer literacy (Excel),and ability/willingness to complete forms and documents. Proficiency in Microsoft Office, particularly Excel. Candidate needs to possess excellent written and verbal communication. Candidate will need to work with counselors in completing detailed clearance application. Start Time: 08:30 AM End Time: 05:00 PM          

Scrum Master I

Richmond, VA
Contract
Our client is seeking a Scrum Master. Support the product development process: Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed Scrum-related meetings: Track and communicate team velocity and sprint/release progress Maintain process documentation Ensure the development teams are practicing the Agile principles Support the Product Owner: Assist as needed with backlog maintenance Assist with internal and external communication, improving transparency, and radiating information Assist with prioritization and resolution of defects/bugs Support the product team: Participate proactively in developing and maintaining team standards, tools, and best practices Identify and remove impediments, prevent distractions Facilitate discussion and conflict resolution Empower the team to self-organize Qualifications: Must be a Certified ScrumMaster with 1-2 years of project management experience and <1 year of ScrumMaster experience Bachelor's degree or combination of relevant education and experience Excellent interpersonal skills, ability to work with diverse personality types Ability to understand technical issues at a high level A thorough understanding of Agile software development methodologies, values, and procedures Exceptional communication, organization, and time management skills Ability to coach the team to reach their highest potential Collaborative approach to driving decisions Strong analytical and problem solving skills with a high attention to detail

Program Director - Health Informatics

Raleigh, NC
Contract
Our client is seeking an individual who will be responsible for planning, coordinating and developing high profile data management and advanced analytics capabilities that will provide valuable insights for leadership to make informed, data driven business decisions. In addition to implementing the data needs and preparing the team for ongoing operations, this role will leverage a variety of new data sources to promote progressive ways of thinking and facilitate executive level insights into the overall strategy. Strategy & Leadership: With the  leadership team, drive the strategy for enhancing and maintaining data driven decision making capability across by creating and executing the Data Analytics units long term roadmap for data governance, data management and advanced analytics. With the Executive Administrator (EA), develop a data governance framework and maintain and enforce data standards across to ensure the consistent and appropriate use of data for analysis, predicting results and prescribing actions. With the  leadership team, incorporate and integrate new data driven capabilities for operational improvements. Serve as Acting Chair of the DUDC and manage the related 3rd party data request processes. Establish and maintain relationships with vendors to ensure appropriate and timely provisioning of data and provide input to contracts and RFPs to ensure data will be available, timely, accurate and secure. Build relationships and trust with key internal and external stakeholders (i.e., GDAC, SSOD, DIT) to maximize the value and impact of the Data Analytics unit. Maintain an understanding of the culture, evolving business environment and structure to support key decision-making as well as an up to date knowledge of the state of the healthcare and health insurance industry. Manage internal and outsourced resources within Data Analytics unit and create an effective work environment by setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications. With the support of the EA, facilitate cross training where appropriate, implement methodology and ensure adherence, leverage best practices and continuously foster innovation and out-of-the-box thinking. With the support of the EA, develop resource talent through coaching, mentoring, providing performance feedback, providing effective performance assessments and establishing performance and development plans. Analytics & Data Science: Provide thought leadership, guidance and direction to senior leadership in the use of advanced analytics as a component of the overall strategy and to align data analytics capabilities with long term strategic priorities. Evaluate new structured and instructed disparate data sources to be leveraged for evolving insights that drive significant value. Drive development of flexible decision making tools and improve effectiveness of predictive and prescriptive models. Implement and enhance data science approach and methodology. Data Management: Oversee the improvement of existing data sources. Implement data quality initiatives and data management best practices and standards. Ensure that data and reports are available and accurate and that the SAS enterprise data. warehouse and Document system are operating effectively and efficiently. Ensure data security and accuracy of interpretation by business users throughout by creating standards for security and appropriate access for all data, especially in the use and dissemination with external vendors. Required: Project and Program Management Skills & ability to manage the full life cycle of analytic projects. Required 7 Years Conceptual understanding of data analytics, data mining, structures, theories, principles, and practices. Required 7 Years Understanding of data management techniques and experience with technical data management tools. Required 7 Years Understanding of HIPAA and PII. Required 7 Years Excellent written, oral and presentation skills and complex problem-solving skills. Required 7 Years  

SQL Server Database Administrator 5

Richmond, VA
Contract
Our client is seeking a SQL Server Database Administrator to work within the database team to administer databases and provide database or software changes to all environments as appropriate. The DBA will also work within the database team to apply upgrades and fixes to software and servers and migrate to new versions as appropriate. The day-to-day tasks may include analysis, design, and creation of complex stored procedures. Additionally, the Database Administrator will be responsible for creating SSRS reports, and SSIS Packages. Responsibilities: Day-to-day tasks can include performance tuning of SQL queries; database optimization, proactively monitoring systems for optimum performance, tuning, and capacity constraints; production support tasks for data changes and ad-hoc reports as necessary. The Database Administrator will work with the DBA team to administer databases and provides database changes at all levels/across all environments; apply upgrades, fixes, and migration to new versions as appropriate. Provide data assurance by documenting and implementing data security requirements. Perform and plan disaster recovery (backups and testing of backups) strategies.  Requirements: Graduation from a four-year higher education institution, with a BA or BS degree. The education major should be in computer science, information systems, or a related field unless the candidate has equivalent in training and/or experience. Significant knowledge, ability, and experience: In developing SSRS reports, SSIS Packages and stored procedures. SQLServer versions 2008 to 2014. T-SQL Performance optimization methods. Database security. SQL Table Partitioning Stored Procedures; Triggers; SSIS/DTS/EDI/ETL; and Windows 2008 to 20012R2 server Administration. Experience working with SQL Server using Java/J2EE connection pooling is a plus. Significant experience working with Business Systems Analysts, end-users, and Project Managers and other technical staff on small technical projects. Preferred Certifications: MCSA: Microsoft Certified Solutions Associate. MCSE: Microsoft Certified Solutions Expert. MCITP: Database Administrator.

Data Analyst II

Glen Allen, VA
Contract
Our client is seeking a Data Analyst. Responsibilities: Responsible for the design, development and administration of transactional and analytical data constructs/structures. Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. May provide technical support on data warehouse teams. Data set sizes are usually huge (in excess of hundreds of millions of records). Skills: SQL and Python experience required. Familiarity with AWS and cloud technologies required. Some Unix experience would be very helpful. Demonstrated ability to move from one sequential assignment to the next (work environment and priorities can change quickly depending on business needs). Demonstrated ability to move data between production systems and across multiple platforms. 3-5 years experience with Financial Services clients. Experience with major querying tools preferred. OLAP/SQL Tools 3-5 yrs experience with MVS, Teradata, SAS, Brio or comparable. Ability to deliver highly technical information to a broader audience beyond the team lead while influencing within the team. The possibility of conversion for the right candidates. Must be eligible to work in the US without sponsorship.      

Data Analyst II

McLean, VA
Contract
Our client is seeking a Data Analyst to provide data analysis and segmentation for integrated marketing campaigns that drive new account acquisitions and grow bank deposits. This position is part of Consumer Bank Marketing team, that is on an exciting journey to build a nationally recognized Bank brand; deliver a compelling and digital first product experiences to our customers; and deliver on our mission to Change Banking for Good. One of the core objectives of this team is to acquire and grow new customers and deposits that support revenue growth for the bank. This team plans, develops and executes marketing strategies for new prospects as well as existing customers, whether they choose to interact in our local branches, cafes or digitally. We always think Customer first, helping them to bank better, simplify their lives and join them on their journey through all the seasons of their lives. Our challenge is to stand out in a sea of financial distrust, by delivering a world class experience through the entire customer lifecycle. This role makes a direct impact towards this goal. In this role, the resource will be responsible to lead the data analysis and segmentation for direct response marketing strategies to drive Bank product adoption and deposits. This will involve understanding the business strategy to identify potential future customers from internal and external databases, create mailing lists, and work with partners to deliver email and direct mails. Responsibilities: Work closely with marketing team members to understand the business requirements and build customers lists that will be used to send email and direct mail for new account acquisitions. Collaborate with business and channel marketing partners and deliver marketing lists. Leverage analytics to analyze channel performance for quick-turn optimization Marketing campaigns. Takes list of customers and decide who they want to market to based off of certain requirement. Need to look over Do Not Call, Do Not Mail, making a data file and compiling a list and sending that to the vendor. Card Customers (used to be on Teradata, now on Cloud). Spartan helps them link to the card database which is the interface. Snowflake helps them access the data. Ideal candidate will have the following skills: Effective communication skills, both written and verbal. Detail-orientated with strong project management and prioritization skills, managing multiple projects, stakeholders, and deadlines effectively. Agile methodologies and Design Thinking approaches to solving consumer problems. Fluently use Python and PstgreSQL to code. Previous experience with data in AWS and Snowflake. Experience with: Data platforms: AWS, SQLWorkbench, Snowflake and Linux. Coding languages: Python and PostgreSQL. Great communication skills and fast learner.    

Customer Care Associate

Orlando, FL
Contract
This is a high volume call center and you will be taking inbound calls and setting up deliveries. Our client is seeking an individual to provide assistance to members and providers regarding programs, policies, and procedures.Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions:  Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or providers needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Education: HS Diploma/GED - Required Certifications: Pharmacy Technician License (in state of FL) - Strongly Preferred Requirements: Minimum 6 months - 1 year call center experience (pharmacy/specialty pharmacy). Required Start Time: 09:00 AM End Time: 08:00 PM  

Website Developer 2

Richmond, VA
Contract
Our client is seeking an individual who will assist with the configuration and performance analysis of current Statamic installation supporting public web site. This will be focused on configuration and performance issues. Familiarity with Statamic and Statamic resources will be key. Also important is the ability to achieve cultural and organizational fit. Workplace behaviors within a technically varied and diverse group without issue are important - being professional and a team player are important in this environment! Skills: Five years previous experience with Statamic platform is required. Experience with a similar platform such as Wordpress is required along with commensurate HTML, CSS, Javascript, pHp skills will be considered. The critical required skill set involves the ability to become immersed in the platform community becoming highly proficient with tools and utilities and being able to troubleshoot issues. Required: Strong analytical skills with experience in the web platform environment Statamic. Highly desired 5 Years Strong communication skills required to create technical documentation and presentation of findings. Required 5 Years Strong ability to achieve organizational fit with other high performing contractor and employee teams. Required 5 Years HTML (if no exp within Statamic platform then HTML will be required). Highly desired 5 Years Wordpress (if no exp within Statamic platform then WordPress will be required). Highly desired 5 Years Javascript (if no exp within Statamic platform then Javascript will be required). Highly desired 5 Years CSS (if no exp within Statamic platform then CSS will be required). Required          pHp Required           

Senior Systems Analyst

Richmond, VA
Contract
Our client is seeking a dynamic Senior Systems Analyst to join our team. The right candidate will have a minimum of 5 years experience in I.T as a Systems Analyst or equivalent role. A Senior Systems Analyst level works fairly independently and is competent to work on the most complex projects at the highest technical level of all phases of applications systems analysis activities. This Analyst formulates or defines system scope and objectives based on user needs, devises or modifies procedures to solve complex problems considering computer capacity and limitations, operating time and for of desired results. Responsible for working with multiple business areas in multi-platform environments. Monitored on project progress and results. Errors in deliverables may cause delay, expense and disruption. The candidate will be responsible for implementing and/or integrating COTS or Custom Software Applications. Job Qualifications Responsibilities/Duties: Support daily operations of diverse application portfolio. Work on a team of IT professionals to support the full lifecycle delivery/implementation of multiple high profile software projects aimed at revolutionizing business processes of the supported business unit. Translate business and user requirements into accurate system design requirements and technical specifications addressing all applications tiers and external system interfaces. Analyze and evaluate existing or developed company applications or systems and prepares documentation including detailed technical designs, system use cases, system flow charts, data models, UML diagrams, screen mock ups, and system interface descriptions outlining systems capabilities and processes. Conducts detailed data analysis and produces system data mapping deliverables must have working knowledge of SQL using SQL Server and or Oracle Databases. Ability to define project tasks and estimate level of effort to achieve project deliverables and goals. Experience planning and leading software production implementations and establishing post go-live activities including ongoing support. Contributes to and works to meet project schedules by providing accurate estimates of effort required for systems analyst deliverables, by also providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management. Interacts regularly with Business customers, Business Analysts, other Systems Analysts, Architects, Developers and Software vendors to meet project objectives. Experience leading small teams on COTS - Commercial-Off-the-Shelf Implementations and collaborating with vendors to resolve complex problems and deliver client results. Manage defects and enhancement requests; this includes analysis, working with a developer, testing/validating results, and coordinating implementation. Create and execute detailed test scripts. Provide root cause analysis of operational issues and application defects. Provide low level analysis and design for development and maintenance of supported applications. Analyze new requirements and identify solution alternatives and define detailed system modifications. Convert conceptual designs into technical solutions. Planning and executing software implementation plans in accordance to change management process. Support & maintain legacy applications while leading strategic migration efforts to more sustainable technologies. Perform other duties as requested or assigned. The knowledge, skills, abilities and experiences that are required for entry into this job include the following: Self directed and highly motivated. Excellent written and verbal communication skills to work with IT and customer teams. Strong work ethic and demonstrated ability to work effectively in a team environment. Demonstrated competency in analytical thinking and problem solving - exposure to or experience supporting a utility business is highly desirable. Extensive experience in all phases of the SDLC, documenting Business Requirements Document (BRD), Use Case and Functional Specifications, System Requirements Document (SRD). Ability to multitask and handle changes in priorities. Demonstrated ability to maintain a high level of professionalism in a fast-paced environment. Demonstrated ability to organize materials and make presentations in front of a group. Demonstrated ability to multi-task and work with minimal supervision within a team environment. Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative. Extremely detail oriented and strong customer service focus. Ability to adapt in a dynamic work environment and make independent decisions. Demonstrated ability to prioritize work load and meet multiple project deadlines. Proven ability to quickly learn new applications, processes, and procedures Qualifications: Strong database skills with Oracle and Microsoft SQL Server covering DDL, DML and stored procedures. Familiarity with IIS Administration. Familiarity with SharePoint. Basic Understanding of Javascript or PHP is a Plus. Understanding of Application Architecture Design is a Plus. SAP experience is a plus. Spiral/Waterfall/Agile methodologies. Operating Systems: Unix, MS Windows XP/7, MS Windows Server 2008/2012. Be eligible to work in the United States. Experience in programming or systems analysis desired. Education: Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics

Help Desk Analyst 1

Harrisburg, PA
Contract
Our client is seeking a Help Desk Analyst with 2 to 3 years field experience.  The Help Desk Analyst performs the skills listed below. Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken.   Additional Skills & Experience: 1+ years supporting technology in a fast paced environment. 2+ years experience with Windows 7 operating system. 2+ years experience with PC troubleshooting and repair. Knowledge of Microsoft Windows 7 with emphasis on troubleshooting. Experience with Microsoft Office products including Word, Excel and Outlook. Knowledge of and interest in emerging technologies. 2 year associates degree or equivalent technical study.  

Mail Order Pharmacy Technician

Orlando, FL
Contract
Our client is seeking an individual who performs the basic duties of a pharmacy technician. Pulls and labels medication for pharmacist verification. Packs medications appropriately and affixes a shipping label after the order has been verified by a pharmacist. Job Specific: Pharmacy technician experience in prescription entry, picking, labeling and preparing medication orders for pharmacist verification. Experience: 1-3 years. Other: Ability to communicate effective and work well with others. Proficient in data entry. Licenses/Certifications: Require a certification as a Certified Pharmacy Technician (CPhT) by passing the examination given by the Pharmacy Technician Certification Board as designated by state law. Must meet the current requirements from the state of Florida for Pharmacy Technician Registration. Candidates must be registered with the FL State Board of Pharmacy. Certification with the National Pharmacy Technician Board is a plus, but is not required. Education: HS/GED Start Time: 11:00 AM End Time: 09:00 PM      

Administrative Assistant II

Richmond, VA
Contract
Our client is seeking an Administrative Assistant with the ability to collect, compile and analyze information and data. Under general supervision, this role provides clerical and administrative support to a management level(s), department or group of professionals. Follows established policies and procedures and instructions in performance of duties, with opportunity to use discretion. Work may be monitored and checked. Performs General Office Duties Such As: Answering telephone calls and making appointments. Composing correspondence. Collecting, compiling and analyzing information and data. Providing information on inquiries. May pick up and distribute incoming mail and faxes. May fax outgoing documents. Maintains and updates office supplies and assists in maintenance of department files. May process invoices, handle confidential records and information, and/or make travel arrangements. Uses discretion in making decisions regarding planning, organizing and scheduling work. Provides general typing and word processing support. Uses computer software such as word processing, spreadsheets, and graphics and presentation software. Responsibilities: Need a person to perform the tasks to bring people from vendors on-board for IT projects. This includes background investigations, requests for IT resources, badges and other coordination with the people being on-boarded. Submit Corporate Security background check request forms Ensure LMS Courses are being completed so that the resources can be given SAP access. Submit ITRC for Tokens , Privileged Access, AD group creation. Shipping Tokens to different Accenture Destinations in Philippines and US. Return of Tokens to EUAS. Terminations (TAR forms have to be submitted in SAP). Submitting help desk tickets to different Infrastructure teams - EUAS, AD, FTS, DNS. Qualifications: Proficient skills operating computerized and standard office equipment. Proficient in use of word processing, spreadsheet and graphics software. Understanding of company policies and procedures. Some clerical/administrative experience. Understanding of SAP preferred. Education: High School or GED preferred Comments/Special Instructions: This position is 3 days per week, with potential to expand to full time, if workload requires it. SAP is a nice to have skill, not a requirement.

Data and Reporting Analyst I

Maryland Heights, Missouri
Contract
Astyra is seeking an individual who provides data collection, data management, data analysis and reporting, and decision management tool design and development. Responsible for interfacing with IT to ensure utilization and effective use of IT sponsored tools. Provide basic programming and technical skills to support data management and reporting requirements. Essential Functions: Work with designated department to assess, define, and develop report deliverables to meet internal and customer requirements. Design appropriate data repository and reporting tools that will be used to organize, analyze, and report data. Query data bases to extract information needed to develop reports. Compile data and other information from multiple data sources. Support the development of standard reports. Interpret, analyze and provide recommendations regarding data accuracy and data collection needs and processes. Work with business unit(s) to identify opportunities to enhance existing and to develop new data information processes and tools. Continuously assess and improve data collection and reporting processes. Coordinate or independently complete special projects. Assist staff members with more complex and detailed projects including root cause analyses, trended reporting and analyses which support continuous quality improvement leading to actionable information. Participate and support staff training related to data collection and reporting. Other duties as assigned. Requirements/Certifications: Requires an Associates Degree in information systems, business administration, or analytics. Requires strong expertise in MS Excel and relational database such as MS Access and other database management (MS SQL) and reporting tools. Ability to use reporting software such as Actuate, Cognos, Crystal reports, SAS, or other. Ability to query the company's data warehouse and/or department systems in response to data requests. Education: Associates Degree required, Bachelors preferred. Key Skills: Invoice validation. Very strong Excel skills: sum and subtract, but also v-lookups, combing data from multiple spreadsheets. Also a sense of knowing if it looks right or wrong. Analyzing the data. Ability to reflect on the data. Not just data entry. Need to be analytical Min 3 years relevant experience. Healthcare background preferred. Strong attention to detail required. Must be able to stay on task and work independently with little supervision. The position requires querying data. It will NOT require writing reports Must have strong verbal and written communication skills Will be required to work with all levels of management Start Time: 08:00 AM End Time: 05:00 PM      

Database Analyst

Richmond, VA
Contract
Our client is seeking a Database administrator who manages SQL server databases on windows platform. Responsibilities: Primary duties include installation, configuration and administration of SQL Server databases. Manage and support various backup/recovery procedures for SQL Server databases/instances. Process documentation, task automation and maintain audit and regulatory requirements Participate in a 24x7 on-call rotation and provide after hours infrastructure support as needed. Works in collaboration with multiple business units to provide complex problems resolutions. Supports multiple SQL Server databases on Windows 2008/2012 operating systems Responsible for software installation, database creation, support and administration of SQL Server databases. Works in collaboration with multiple business units and provides resolution for complex problems across project teams. Monitor and optimize performance issues at the application and database level. The successful candidate will have 1 - 3 years of experience in the following areas: Ability to communicate technical issues in a non-technical manner to clients and management. Experience in database software management and adhere to all standard security and installation procedures. Excellent communication skills (verbal and written). Must possess strong analytical and problem solving skills. Ability to work independently and as part of a team. Additional Skills: Strong Understanding and knowledge of database architecture Continue to develop database administration knowledge, skills and abilities to reach a higher-level of proficiency and work complexity.

Database Infrastructure Specialist

Harrisburg, PA
Contract
Astyra seeks a qualified Oracle Database Architect/specialist with experience in performing upgrades in multi-tiered, high-availability environments. The successful candidate will have an understanding of performing upgrades from 11g to 12c installed on AIX Power7 and Power5. Must have the ability to work with Automated Storage Management(ASM), Real Application Clusters(RAC), and Replication. In addition to traditional database administration and infrastructure support, special technologies designed to enhance the delivery center in its availability management and business intelligence initiatives. This resource will be required to provide oversight to one other database administrator supporting the decision support database. The department is consolidating IT resources creating a need for a specialist to oversee infrastructure maintenance for several platforms. Sybase IQ and DB2/zOS are utilized in another agency creating a complex management situation, however day-to-day database administration is not required. An additional resource to support these two platforms is expected to be acquired. Role Description: Work independently performing routine database maintenance as well as specialized tasks as required by the UCMS development team. Responsible for database backup and recovery procedures, access security and database integrity, physical data storage design and data storage management. Use of Toad, PuTTY and other administrative aids. Execution of all responsibilities with little direct supervision of Team Lead. Administration and scripting experience in relative platform. Supervise performance tuning. Author shell scripts to perform back up, restore, and monitoring tasks. Identify and track issues, risks and action items. Performs performance tuning. Monitors database performance and space requirements. Schedules and monitors end of day data warehousing jobs. Assists in coordinating software releases. Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Follow quality standards. Able to work in a team environment. Complete assigned tasks. Qualifications: Knowledge of various Database Management System products including Oracle Database Replication. Knowledge of decision support systems, specifically Sybase IQ. Knowledge of data warehouse concepts such as load windows, star schemas, pre-calculated data constructs(cubes). Highly skilled at database design, installations, conversions and upgrades. Knowledgeable in data analysis and database management techniques. Strong communication skills; both written and spoken. Required: Work with Oracle Database infrastructure concepts. Required 5 Years Work with Sybase IQ Upgrades. Required 3 Years Understand Data Warehouse Concepts. Required 2 Years Perform as lead worker. Required 3 Years

Pharmacy Technician

Glen Allen, VA
Contract
Our client is seeking an individual who evaluates and authorizes approval of prior authorization pharmacy requests from prescribers. Medicare and Prior Authorization experience preferred. Essential Functions: Determines appropriateness for medications and communicates decision to physicians, physicians office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician's office staff, medical management staff and/or pharmacists. Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management. Performs other duties as required. Certifications: CPT certified in the state of VA: Required PTCB: Highly Preferred - if not nationally certified, candidate will not have the opportunity to be hired permanently. Certification or the ability to obtain PTCB Certification within one year of hire will be required. Requirements: Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting. In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.). Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite. Excellent written and verbal communication skills. Ability to follow clinical criteria and instructions to approve prior authorization requests. Minimum of 6 months - 1 year dispensing or retail experience/specialty pharmacy required. Ability to identify and trouble-shoot problematic issues. Call Center Environment Start Time: 11:00 AM End Time: 10:00 PM    

Senior Software Systems Engineer

Richmond, VA
Contract
Our client is seeking a Sr. Software Systems Engineer who works fairly independently, this role formulates or defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.  Responsibilities: Is responsible for applications dealing with the overall operating system.  Works at the highest technical level on all phases of software systems programming applications. Is responsible for working with an individual business unit on multi-project assignments. Guides and advises less experienced Software Systems Engineers.  Monitored on project's progress and results.  Errors may cause delay, expense and disruption. Qualifications: In-depth experience desired. Experience desired in operating systems. Education: Bachelors preferred Discipline: Business, Computer Engineering, Computer Science, Information Systems, Mathematics

Mobilink/Angular Developer

Richmond, VA
Contract
Our client is looking for an experienced senior level SAP Mobilink Synchronization technology developer with Angular experience to work with and assist the in-house team with redesigning and rewriting the legacy Audit Workbench application. Qualifications: Proficiency in SAP Mobilink data synchronization and communication technology. Required 2 yrs Knowledge and experience setting up mobilink consolidated database, remote database and the synchronization server. Required 2 yrs Knowledge and experience programming database synchronization rules using mobilink platform. Required 2 yrs Portfolio or samples of past work on Mobilink synchronization and distributed database projects. Familiarity with the general database synchronization and distributed database technologies. Seven plus years in a front end development role. Strong knowledge and experience with Angular 4 or higher developing complex web applications: Angular 6 is preferred. Required 5 yrs Experience developing responsive web applications using HTML5, JavaScript ES6, CSS3, Bootstrap v3 and/or v4, Electron framework and consuming web services. Required 5 yrs Knowledge of unit testing techniques. Willingness to mentor and advise in-house team and provide knowledge transfer. Strong communication skills to effectively collaborate with designers, developers, functional architects and other relevant staff members or clients. Required 5 yrs Ability to interpret and implement application and feature designs from prototypes and sketches. Required 5 yrs

Service Support Analyst- Junior

Raleigh, NC
Contract
Our client is seeking a individual to provide Desktop Support and Help Desk support. Description (including, but not limited to): Technical assistance, support, and advice to end users for hardware, software, and systems. Hands-on technical and functional assistance to business and technical users. Remote technical and functional assistance to business and technical users. Expected Skills: Able to work successfully with guidance. Cannot provide leadership to others. Able to manage simple to medium complexity work efforts. Required: Active Directory. 1 Year Experience supporting Windows. 1 Year Troubleshooting hardware, software, and systems. 1 Year

Audio Visual/Video Tech Support 2

Richmond, VA
Contract
Our client is seeking an IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services. Duties and Responsibilities: Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues. Install and configure VTC codec equipment and support of desktop or room based VTC suites. Upgrade current software and hardware already in operation. Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment. Works directly with customers to assist in managing and fixing desktop, laptop, tablet, and mobile devices as they relate to AV/VTC functions. Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference. Performs video camera and audio recordings. Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team. Sets up and operates audio system for live events and ceremonies, and assist video production requirement. Train techs and end users to operate AV/VTC equipment. Conducts site surveys to establish AV/VTC equipment customer requirements. Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment. Job requires some travel and overnight stays. Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders. Required: At least three years current experience. Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail MAC & PC Audio/video editing software. Certifications Desired: Crestron, Cisco/Tandberg, Polycom, Microsoft.

Application Developer II

Richmond, VA
Contract
Our client is seeking a Senior Software Engineer of Enterprise Productivity Development Team. Responsibilities: Responsible for creating modern enterprise web and mobile applications for employees. The enterprise productivity development team uses a native application development approach to build compelling user experiences that range from employee social platforms and data visualization apps to task-specific tools related to internal processes. The team uses modern, open source frameworks, Node.js, Swift, and Java to rapidly iterate our products and deliver new features on a regular cadence. Skills: Flexible developers with well-rounded experience in various web UI and API development tools and platforms (Node.js, Angular, HTML, CSS, etc.) to help our team develop full stack applications including both mobile and web components. Successful candidates should be familiar with developing web and mobile apps for internal enterprise use, including common mobile security practices and enterprise deployment models. You should have released at least 3-4 enterprise applications demonstrating your abilities as a developer. Candidates must be comfortable working on a distributed team of developers to deliver new app functionality on a monthly release schedule. You should be comfortable leading app architecture discussions, conducting code reviews, and enjoy coaching junior developers. You should have a passion for software development, beautiful c-ode, and a desire to continually learn new technologies and expand your skill set. Basic Qualifications: Bachelors Degree At least 7 years of hands-on experience in software engineering. 2+ years of experience developing modern web user interfaces using Angular, Reactive, and other modern front-end tools in additional to detailed knowledge HTML, CSS, and modern JavaScript. 2+ years of experience developing RESTful APIs using Node.js or another open source API framework. Familiarity with automated testing and CI/CD tools (Jenkins, etc.). Experiencing working within an Agile development environment and leading distributed teams of developers. Detailed knowledge of the Apple Human Interface Guidelines and/or the Google Material Design Guide. Preferred Qualifications: Experience deploying and managing web and API platforms on AWS. Experience developing native mobile applications for iOS and/or Android using Swift or Java. 1-2 deployed mobile apps demonstrating well-rounded mobile experience. Experience with Airwatch MDM platform and Android for Work. Experience working with Mobile Device Management solutions and other enterprise mobile management tools. An active portfolio on Github and/or open source contributions.          

Business Analyst II

Richmond, VA
Contract
Our client is seeking a Business Analyst II. Responsibilities: Includes skills and functions related to project implementation and the general support of projects beyond project management. Includes interface with management, users, and other professionals to understand current business processes and create improved high-level conceptual solutions to business problems. Includes facilitation of organizational change while providing expertise on technical, functional, or business topics. Usually possesses significant knowledge in one or more business functional areas. Skills: Fully qualified in all routine and typical aspects of the role. Frequently uses and applies appropriate standards, principle theories, concepts and techniques. Contributes to the completion of milestones associated with specific projects. Provides solutions to a variety of problems of moderate scope and complexity. Works under general supervision and follows established procedures. Required MS Excel Advanced Software Skills, 2 - 4 Years      

Senior Software Systems Engineer

Richmond, VA
Contract
Our client is seeking a Sr. Software Systems Engineer who works fairly independently, this role formulates or defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.  Responsibilities: Is responsible for applications dealing with the overall operating system.  Works at the highest technical level on all phases of software systems programming applications. Is responsible for working with an individual business unit on multi-project assignments. Guides and advises less experienced Software Systems Engineers.  Monitored on project's progress and results. Errors may cause delay, expense and disruption. In-depth experience desired. Knowledge, skills and abilities, as well as experience desired in operating systems include:  Windows 2016, 2012, 2008 build, config, deploy windows servers. VMware experience a must. SCCM experience with servers is a must. Citrix/MCS experience is a nice to have. Education: Bachelors preferred Discipline Business, Computer Engineering, Computer Science, Information Systems, Mathematics         

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