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Aviation Logistics Specialist

Richmond, VA
Contract
Aviation Logistics Specialist Our client is seeking an individual responsible for logistics management associated with corporate aircraft flight planning and scheduling. Responsibilities: Ensure appropriate, efficient and cost-effective aircraft utilization through prioritization of user requests and understanding of corporate business needs. Compile and distribute flight activity trip sheets/itineraries to passengers and crew. Advise passengers on international travel requirements and documentation. Maintain databases to ensure precise official records for regulatory compliance. Assist with data tracking, management reporting, and maintaining intranet site. Provide cost analysis for trips on corporate aircraft versus commercial air travel. Ensure compliance with corporate aviation policies and federal regulations. Assist in design, development, and implementation of travel programs. Qualifications: 3-5 years related experience. Excellent verbal and written communications skills. Ability to prioritize work in order to meet tight time constraints and customer requirements. Proficient with industry-specific software programs, Microsoft Excel, and Powerpoint.  

SalesForce Developer

Richmond, VA
Contract
  Contract to Hire SalesForce Developer Our client is seeking an individual who will be deploying Apps on Salesforce (Force.com/Service Cloud and Sales Cloud) to serve key internal customers. Qualifications: Experience deploying/installing App Exchange products like Apttus/Conga Composer/Docu-Sign/other. Experience using Auto Deployment/ETL tools like AutoRabit/Ant/Pentaho/Snaplogic/Informatica. Experience with Jira/Agile/Scrum methodology. Experience with Release management process. Prefer: Development experience(building VF pages/Apex classes/Lightning components) Required: Salesforce Admin Certification 4-5 years for Salesforce Admin/Developer experience  

Service Desk Analyst

Harrisburg, PA
Contract
Business Analyst 3 Our client requires the services of an Analyst with the primary responsibility to provide Service Desk support for treatment and prevention providers using an electronic health record SaaS application (PA WITS). The candidate will work with non-technical staff and technical staff at the SaaS provider to escalate and resolve incidents. The candidate will assist in identifying and at times leading Continual Service Improvement initiatives focused on improving processes, data quality, and data integrity. The candidate will assist in user acceptance testing, requirements gathering, design, review, and data analysis for future application enhancements. **The candidates must have the following requirements (PRIMARY): Experience providing Service Desk support including password resets, usability issues, troubleshooting complex business issues and escalating bugs to developers. Strong communication skills; both written and spoken. Experience performing User Acceptance Testing (UAT) including test case creation, execution, and defect management. Ability to conduct requirements gathering and design initiatives required to meet state and federal regulations, improve business operations, data collection, reporting, and system usability. Complete assigned tasks as required to assist in the implementation, design, training or support of PA WITS. Additional requirements may include (as time permits): Identify and build awareness of improvement initiatives for tracking via a Continual Service Improvement Register. Participate, execute and at times lead to service improvement initiatives focused on data quality, data integrity, security, and operational excellence. Experience with Service Now or other IT Service Management toolset a plus. Experience with SSRS or other reporting systems. Ability to develop SSRS reports a plus. Experience creating screen mockups. Monitor and analyze provider data entry to identify potential data issues. Works with users to ensure that solutions meet business requirements.  ITIL v3 Foundations Certification Preferred. Required/Desired Skills The analyst should have a minimum of 2 years experience in a Service Desk related role. Skills: Experience providing Service Desk support including password resets, usability issues, troubleshooting complex business issues and escalating bugs    Required    2 Years Experience performing User Acceptance Testing (UAT) including test case creation, execution and defect management.    Required    2 Years Experience with requirements gathering and initiatives required to meet state and federal regulations, data collection, reporting, and system usability    Required    2 Years Strong communication skills; both written and spoken.    Required    2 Years Experience with Service Now or other IT Service Management toolset a plus.    Highly desired    2 Years Experience with SSRS or other reporting systems.    Highly desired    2 Years ITIL v3 Foundations Certification    Highly desired    

Data Warehouse Architect 3 Azure

Chesterfield Court House, VA
Contract
Data Warehouse Architect 3 Azure Our client is seeking an individual who will facilitate important calculations for county capital expenditures. We expect to utilize Microsoft Azure cloud technologies for predictive analysis. Qualifications: Expert in analytics for predictive or prescriptive purposes and the ability to improve decisions around planning, capital allocation, and investments. Utilize Microsoft Azure data capabilities that will facilitate advanced data analysis and existing industry-based predictive models. Statistical & Data Mining. Able to develop strategies and vision on emerging technologies on statistical & data mining. Machine Learning. Expert understanding of data wrangling, data cleansing, statistical analysis, programming language, data profiling, clustering, anomaly detection, text analytics, and predictive modeling. Advocate for data stewardship and data quality disciplines and capabilities. Enforce the concept of data governance and promote a culture where data is managed as a company asset. Design business intelligence environment for hybrid cloud environment for next-generation business intelligence solutions. Analytical mind with a problem-solving aptitude. Skills: SQL    Required    10 Years MS Azure    Required    2 Years Statistical/Predictive Analysis    Required    5 Years Data Modeling    Required    10 Years Machine Learning    Nice to have    3 Years Public Sector Statistical Modeling    Required    1 Year Executive level communication and presentation    Required    2 Years  

Quality Assurance Specialist 3

Harrisburg, PA
Contract
Quality Assurance Specialist 3 Our client is seeking an individual who will be responsible as a technical lead for the software quality assurance activities. This individual will serve as a lead tester and coordinate the efforts of the other testers supporting these applications. This individual will coordinate and monitor the testing activities throughout the SDLC of the sprints, ensuring the appropriateness, coverage, and traceability. It is anticipated that this individual is an active leader (not managerial) in all phases of current and future testing activities and its associated reporting within Microsoft TFS. Responsibilities: It is expected that this individual will be responsible for planning, executing and documenting testing results and implications/risks, incorporating graphics within his/her reports. This individual is expected to define and plan test strategy, scope and tasks throughout the SDLC within an Agile environment. This should also incorporate the development and management of short-term and a long-term quality plan. Ensures the software development process followed by the project teams is compliant with approved tailored processes. Defines quality standards and assures that development team complies. Assists in managing and improving quality assurance team processes.? Qualifications: This individual must possess strong written and verbal communication skills with both the business and development teams and excel in his/her ability to incorporate quality and audit standards within each Sprint and User Story. This person must integrate well into the existing QA/Test team and work towards testing efficiencies, such as test automation, quality enhancements, and proactive problem resolution. This individual must be able to convey constructive feedback to members of the team on quality and/or testing issues. Skills: 7 years of software development, testing, and/or project management    Required    7 Years 4-year college degree or equivalent technical study    Required    4 Years Experience tracking and monitoring process and work product improvement opportunities    Required    4 Years Collects, reviews, and evaluates the projects required work products against standard work product templates    Required    4 Years Experience verifying that established measurement procedures are used and all required metrics are collected    Required    4 Years Experience developing quality standards    Required    4 Years Communicates accurate and useful status updates. Able to work in a team environment. Strong communication skills; both written and spoken.

Project Manager

Harrisburg, PA
Contract
Project Manager Our client is seeking an individual responsible for deploying a new Commonwealth telephony contract. The new telephony services must be documented, validated, procured, deployed, and supported across the breadth and depth of the departments by July 2019. All legacy services must be discontinued by October 2019. The Telecommunication Team requires staff augmentation to successfully support the deployment of totally new Verizon Skype for businesses (S4B) phone and conferencing service solutions, while continuing to provide support for legacy telephony solutions during the transition, new and existing facility services, cellular and tablet services, contact center platform services, and contingency operations support services for when telephony and contact center services solutions are experience issues. Staff Augmentation Requirements and Tasks The request is to approve two staff augmentation positions to provide full-time support services for the following types of tasks: a. Project management i. Telephone transition experience is preferable ii. General telecom experience is needed b. TSO Telecommunication Technical Leads Pre & Post Working Sessions support me. Facilitate scheduling, agendas, minutes ii. Document and track actions, risks, and issues c. Legacy Services Post Cleanup support i. Document requirements ii. Track actions, risks, and issues d. Site Communications support me. Keep each site inform before, during and post-installation ii. Short-term trouble ticket support e. Phone and Conference Equipment Requirements support me. Vet and validate with Program Office Sites ii. Must have very good telecom knowledge of phones/features such as voice mail, call forwarding, multiple line appearances, etc so as to lead and guide the Site TMOs in fulfilling their needs and requirements. iii. Should have a comprehensive knowledge/experience of transitioning from one VoIP System to another. (i.e.: the ability to interpret one systems lingo and matching it up to the new systems lingo so that the right features are requested for transition) iv. An additional big plus would be a working knowledge and understanding of Skype for Business because that is the new system being transitioned to. f. ESMS Orders support i. Submit disconnect and connect orders g. Follow-up with Sites i. Work with sites to surplus legacy phone and conference equipment turn-in Skills: Experience with formal project management methodology    Required    4 Years 4-year college degree or equivalent technical study    Highly desired     General telecom experience    Required    2 Years Telephone transition experience    Highly desired    1 Year Telecom knowledge of phones/features such as voice mail, call forwarding, multiple line appearances    Required    2 Years

Business Analyst

Harrisburg, PA
Contract
Business Analyst Our client is seeking a Business Analyst responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Directs and participates in the development of Statements of work and other procurement processes for contracted supports, using the Mission and programmatic needs as the focus of these documents; Participate as a member of workgroups to identify requirements for contract documents; Contract monitor for assigned contracts; Reviews analyzes and evaluates contractor service delivery to assure deliverables and performance standards are being met Detailed reviews and approval of invoices and expenditures; Work as a liaison between other agencies, such as Procurement and Comptroller; Analyzes invoicing data and utilizes the analysis to help project future budgetary and program needs Consults and provides technical assistance to contractors, staff, and other program offices related to contracts. Essential Functions: Interprets contract requirements Ability to clearly communicate orally and in writing Strong attention to details and numbers/Analysis of budgets and delivery of services Strong interpersonal/relationship building skills Work independently and prioritize multiple projects effectively and efficiently. Facilitation of group discussions Project Time Line Development Skills: Experience interpreting business and/or contract requirements    Required    2 Years Experience in working with Financial data    Required    1 Year Experience working independently and prioritizing multiple tasks effectively    Required    2 Years Experience facilitating group discussion    Required    1 Year Experience developing Project Time Lines    Required    2 Years Ability to clearly communicate orally and in writing    Required     Strong attention to detail    Required     Strong interpersonal/relationship building skills    Required    2 Years

Business Analyst 3

Harrisburg, PA
Contract
Business Analyst 3 Our client is seeking an individual who will be responsible for providing leadership to an existing group of Business Analysts on techniques and best practices for gathering business requirements and transforming them into functional requirements through techniques like Story Boarding, User Review sessions. This individual will work closely to identify these requirements and areas lacking system documentation. He/she will lead the documentation effort in developing a strategy to publish the documents, leveraging existing documentation, team knowledge, and a technical writer. The Business Analyst 3 must be customer focused, validating all processes and strategies before proceeding. Responsibilities: In addition, this individual will provide leadership feedback to the existing methods of the Requirements Traceability Matrix reporting and integration with Microsofts TFS. It is anticipated that this individual will incorporate professional graphic representations of business processes in highly organized documents that exhibit clarity and brevity for the intended audiences. This role is intended for an individual to work both independently and collaboratively with the business team in gathering information for the development and documentation teams to deliver a high-quality product in an Agile environment. The selected individual will be responsible for driving processes to completion of a delivered product to the Bureau of high quality. Skills: BA work experience    Required    7 Years 4-year college degree    Required    4 Years IIBA-certified Business Analyst    Highly desired     Experience conducting Facilitated Workshops for requirements analysis    Required    4 Years Experience creating workflows using a formal notation such as the Business Process Modeling Notation (BPMN).    Required    4 Years Knowledge of formal requirements gathering methodologies    Required    4 Years Experience developing Business and Functional Requirements    Required    4 Years Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be    Required    4 Years Experience developing non-functional requirements such as performance, scalability, quality of service (QoS), security and usability    Required    4 Years Experience developing Report Specifications    Required    4 Years

.NET Developer (c#)

Harrisburg, PA
Contract
Our client is seeking an individual who will be part of an agile team focused on supporting an antiquated .net system with ESRI GIS integration for tracking West Nile occurrences, lab results, and areas of mosquito testing. Additionally, this individual may support a similar system for tracking black fly data within the Commonwealth. While supporting this aging system, the resource will be the lead developer for the re-write of this system, working closely with a Business Analyst, a Project Manager, and the Program area while developing in an Agile environment. Job Duties/Responsibilities Codes enhancement and development programs and/or required fixes to production problems using the functional and technical programming standards. Design and Develop UI screens. Develop these enhancements or features using: C#, ASP.NET MVC, ADO.NET, AJAX, jQuery, JavaScript, XML, CSS and Visual Studio 2013/2015. Tests enhancement and development programs. Participates in structured code reviews/walkthroughs. Executes all required process steps. Creates and provide content for operational documentation to Technical Writers. Utilizes configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application. Work in an agile team environment. Manage and complete assigned tasks in TFS/VSTS Strong communication skills; both written and spoken. Qualifications: The candidate should be well versed in the backend and the controller pieces of developing. Also, they should be strong and well-versed in UI/UX design, including HTML5, CSS, Bootstrap, JavaScript, AJAX, and JQuery. Extensive experience utilizing Visual Studio 2013 or newer is required. Experience managing work items and source code in VSTS is also required. The ideal candidate should also have familiarity with Oracle Data Provider (ODP.NET) as the backend database may be Oracle. Experience with agile/SCRUM development is preferred. Required C# - 5 Years ASP.NET 3.5 or greater with MVC - 3-5 Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, JQuery) - 3+ Years Visual Studio 2013 or newer - 3 Years (combined) TFS or VSTS/DevOps Desired .Net Core Geospatial Information Systems (GIS) ESRI GIS toolset Knowledge of Lab sampling and processing Knowledge of Oracle Data Provider - ODP.NET Microsoft SQL Server 2008 or newer Utilizing services Skills: C#    Required    5 Years ASP.NET 3.5 or greater with MVC    Required    3 Years UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, JQuery)    Required    3 Years Visual Studio 2013 or newer    Required    3 Years TFS or VSTS/DevOps    Required     .Net Core    Desired     Geospatial Information Systems (GIS)    Desired     ESRI GIS toolset    Desired     Knowledge of Lab sampling and processing    Desired     Knowledge of Oracle Data Provider - ODP.NET    Desired     Microsoft SQL Server 2008 or newer    Desired     Utilizing services    Desired      

Sr. Data Warehouse Developer

Richmond, VA
Contract
Sr. Data Warehouse Developer Our client is seeking an individual for development and maintenance of enterprise Oracle data warehouse to support Business Intelligence and Analytics initiatives. DAY TO DAY The applicant will be involved in the gathering business requirements and creating technical designs. Experience designing, developing and supporting new and current ETL processes employing industry standards and best practices to enhance loading of data from and into different source/ target systems. The data warehouse developers role in an organization includes providing support to the organizations business requirements in the application and consumption of information from the Data Warehouse. The applicant will be part of the team to review, analyze, modify, and create ETLs, testing, debugging, integration and implementation processes. The task will also include documenting technical needs for ETL processes and databases, and ensuring optimal technical infrastructure is utilized. This position involves the delivery of huge data integration projects and would, therefore, require leveracging best practices expertise and experience at implementation; as well as effective technology know-how. Experience and Skills 5 years or more of experience of a database developer in a professional environment 5 years or more of experience in a Data Warehouse and Business Intelligence environment SQL PLSQL ETL Tools: ODI (strongly preferred) / Informatica *those candidates who can show tech details on resume regarding their exp with the ODI tool will be considered first. ERWIN UNIX OBIEE MS Office Proficiency (Word, Excel, PowerPoint, Visio) Preferred Qualifications Oracle PL/SQL Developer Certified Associate Preferred Strong business acumen and communications skills Experience in data warehousing for a retail/store environment Data Warehouse Developer Role: Strong SQL and PL/SQL development capabilities. Deep understanding of data warehouse and star schema concepts. Expert/Advanced level experience with ETL Tools, ODI preferably. Deep experience in SQL tuning, tuning ETL solutions, physical optimization of databases. Expertise in writing ETL jobs for extracting and loading large volumes of data between two databases. Scheduling ODI jobs, the configuration of monitoring and altering mechanisms. Ability to work on a wide variety of development needs from simple queries to complex queries and multidimensional analysis. Ability to follow best coding standards practices. Analyze and provide resolutions for production data issues. Familiar with Unix shell scripting and job automation. Skills: PL/SQL and SQL developer with Oracle experience    Required    5 Years Understanding of Star Schema data warehouses and data warehouse design    Required    5 Years ETL script development and execution, including automation in a Linux / Oracle environment Required    5 Years Performance tuning and reconciliation of SQL query execution    Desired    5 Years Familiar with Unix Shell Scripting    Desired    5 Years Experience with OBIEE, BIP, and Repository modeling in Oracle OBIEE platform    Desired    5 Years Experience developing report specifications from business requirements and executing the build to design    Desired    5 Years Experience with a mature data modeling tool such as ERWIN or SQL Developer (preferred)    Nice to have    5 Years ETL Tools ODI(preferred) / Informatica    Highly desired    3 Years

Medical Records Coordinator

San Diego, CA
Contract
Medical Records Coordinator Our client is seeking an individual responsible for timely and accurate and acquisition of medical records and related documents from members, providers and facilities for operational process completion. Responsibilities also include ensuring that acquired information in all databases are accurate and properly configured to support operations. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Performs review, correspondence, and timely, accurate record set-up and data entry regarding medical records. Supports internal auditing process to ensure medical record acquisition accuracy and integrity. Assists with efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Responds to requests to update or change information and ensures that all changes are made within operational guidelines and accurately support all other systems related functions. Supports the implementation of new business by ensuring information is appropriately and accurately loaded into all applicable systems. Researches and resolves issues and ensures systems are updated in a timely manner, appropriately and accurately. Assumes full responsibility for self-development and career progression; proactively seeks and participates in ongoing training (formal and informal). Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Other duties as assigned. Requirements: 6 months contract position Hours: 8:30 am - 5 pm Monday - Friday Key Skills: Attention to detail- Will be reviewing medical records. Knowledge with Claims, Appeals, and Provider disputes would be helpful. Outlook and Adobe experience needed. 1-2 years experience in customer service, data management, communications, or credentialing verifications required. 1 or more years of experience in behavioral health or related industry.Managed care or other healthcare network development experience preferred. Ability to type 45-50+ words per minute. Other standard office equipment including telephone, copy machines, personal computer software, and mainframe/LAN data systems. Must possess a high level of technical aptitude and be able to organize and manage information in multiple system environments; manage multiple priorities, pay close attention to detail as well as be proficient in word processing and spreadsheet applications. Proven customer service skills and the ability to successfully analyze and procure solutions to problems in a fast-paced production based environment. Start Time: 08:30 AM End Time: 05:00 PM

Tech Support 3

Richmond, VA
Contract
Our client is seeking an individual who will provide end-user technical support for both software and hardware. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands-on user support for complex issues related to software and hardware. Experience and Skills 3 to 5 years experience Tier II support in Information Technology Services Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands-on experience troubleshooting and fixing IT hardware. Skills and Abilities: SQL PLSQL Business Objects Enterprise Crystal Reports Footprints ITIL Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment, and decision-making skills MS Office Proficiency (Word, Excel,) Ability to demonstrate creative thinking. Ability to develop relationships. Ability to analyze complex processes and understand architectural issues as well as review and test automated systems. Ability to communicate well and work independently with minimum supervision. Strong willingness to learn new technologies, dive into challenges and take direction. Ability in problem analysis and resolution. Preferred Qualifications Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired. ITIL certification Skills: Personal Computer Hardware Knowledge    Required    5 Years Software installs and troubleshooting knowledge and experience    Required    5 Years Tier 2 and Tier 3 Help Desk experience    Required    3 Years Crystal Reports, SQL, MS Office Suite    Required    3 Years College graduate with a degree in IT or related field    Desired     ITIL certified    Desired     Ability to work independently with minimum supervision.    Required     Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment, and decision-making skills    Required     Hands on experience supporting end user hardware and software problems at an advanced level.    Required    5 Years  

Customer Care Associate I

Maryland Heights, Missouri
Contract
Customer Care Associate I This position is a frontline service position providing assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Essential Functions: Actively listens and probes callers in a professional and timely manner to determine the purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assist in the mentoring and training of new staff. Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on the appeal process. Lead or participate in activities as requested that help improve Care Center performance, excellence, and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment. Performs necessary follow-up tasks to ensure member or provider's needs are completely met. Provides information regarding the in-network and out-of-network reimbursement rates and states multiple networks to providers. Refers callers requesting provider information to Provider Services regarding the professional provider selection criteria and application process. Refers patients/EAP clients to the Care Management team for a provider, EAP affiliate, or Facility. Responsible for updating self on ever-changing information to ensure accuracy when dealing with members and providers. Support team members and participate in team activities to help build a high-performance team. Thoroughly documents customers comments/information and forwards the required information to the appropriate staff. Requirements: Possibility for extension/conversion. Providing EAP counseling to gov't employees (explaining benefits) Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls. Must be able to talk and type simultaneously. Must be flexible and comfortable with change - customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observe service for the purpose of training and quality control. Start Time: 08:00 AM End Time: 05:00 PM  

Technical Specialist - Expert - High

Raleigh, NC
Contract
Our client is seeking an individual who will provide directory/identity management services to each of the executive branch agencies within the scope of the Enterprise Active Directory services. Need knowledge of hardware/software infrastructure, directory/security best practices. Responsibilities: Manage and maintain statewide (enterprise) active directory infrastructure and the highest level (forest) and administrator the following: network schema; domain implementation; forest to forest trusts; active directory capacity planning; support operational guidelines, policies, and procedures for the incident and problem management. Diagnose and resolve production incidents in an analytical and methodical manner. Maintain and resolve errors in the enterprise active directory environment. Prepare and present management with reports on system availability and communicate issues and recommended solutions in common terms to non-technical enterprise active directory stakeholders. Build and maintain partnerships with the agency and active directory support clients. Design new service offers to solve customer requirements or resolve known production issues. Assist Project Managers by gathering stakeholder active directory business requirements and then develop a comprehensive technical implementation plan. Skills: Customer service experience and ability to use Remedy or ServiceNow to manage service requests    Required    7 Years In-depth knowledge of Active Directory 2012R2 in a multi-site and multi-domain organization, specifically around how identities are maintained in AD    Required    4 Years Desire ability to create and manage group Policies including AGPM, administer DNS;    Required    4 Years Programming skills needed including PowerShell and how applications authenticate and authorize access independently of the programming language used;    Required    4 Years Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth, OpenID Connect;    Required    4 Years Experience deploying and maintaining Active Directory Federation Services to enable single sign-on with claims-based applications;    Required    4 Years Understanding of what it takes to enable single-sign in a heterogeneous IT environment;    Required    4 Years Knowledge and Experience using Azure Multi-Factor Authentication (formerly PhoneFactor);    Required    4 Years Networking skills, including firewalls, reverse proxy and VPN access;    Required    4 Years  

Avaya Telecom Specialist

Raleigh, NC
Contract
Our client is seeking an individual who accepts and resolves service request, incidents, and problems from the Service Desk in the agreed upon time frames. This position is part of the Voice Operations team with the primary responsibility for service support of the states Enterprise IP Telephony and Contact Center Services. This position administers the technologies for all managed EIPT solutions. This position is required to communicate on a regularly scheduled basis with agency contacts to ensure the system is meeting agreed upon service level parameters. This position accepts and resolves service request, incidents, and problems from the Service Desk in the agreed upon time frames. There are instances in which the Specialist provides consultation for the development of inbound and outbound contact center services and campaigns. The position also works with other planning and network engineering groups as well as vendors to plan appropriate capacity and ensure successful moves/adds/changes. This person conducts maintenance, troubleshooting, and repairs and ensures proper operation of all system components used in the service. This responsibility includes but is not limited to the successful execution of daily operating functions associated with availability management, new technology release management, capacity management, configuration management, incident management, problem management, and Service Level management for the following technologies: IP Telephony Call Processing; Skills-based routing (ACD functionality); Computer Telephony Integration (CTI); Contact Center Management Reporting (CMS); Predictive Dialing; Voice Mail/Unified Messaging; and, End User Access Devices Access to the Public Switched Telephone Network Skills Needed: Working knowledge of Layer II and III data networks is desired so that the incumbent can effectively work with Network Services to resolve network issues associated with a service operation Ability to work independently, as well as collaboratively in a team environment Skills: Experience administering and troubleshooting Avaya Communications Manager, Interaction Center, CMS, and Predictive Dialer.    Required    2 Years Demonstrated ability to conduct maintenance, troubleshooting, and repairs and ensure proper operation of the Avaya Communications Manager    Required    2 Years Demonstrated ability to plan, organize, and execute with strong problem-solving skills    Required    2 Years The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing.    Required    2 Years Avaya Vendor training or CCNA Collaboration preferred    Required    

Data Entry Specialist - Junior

Raleigh, NC
Contract
Our client is seeking an organized and self-directed Data Entry Specialist with experience in both contract and legal documentation. The Specialist will assist with a contract consolidation effort underway. The Data Entry Specialist is tasked with data entry from contractual documentation (hardcopy and softcopy) into forms, spreadsheets and software applications to assist in the consolidation effort. The Specialist will help facilitate the effort to consolidate, review and input the data necessary for record keeping. The Specialist will also track and report on the status of data entry work completed for the project team and business stakeholders. In support of these activities, the Data Entry Specialist will need to coordinate with contacts from the various areas of the agency to review documentation, distribute information and resolve questions and needed clarifications. Core Job Functions: Review contractual documents for data entry needs. Perform data entry from contractual documents into an identified information repository. Prepare reports on the status of both document receipt and status of data input/entry. Prepare contracts and data entry materials for reviews with business stakeholders. Operate office machinery (i.e., computer, copy machine, fax machine). Perform miscellaneous data entry and document preparation in support of other departments. Perform other related duties as assigned. Adhere to company standards and maintains compliance with all policies and procedures. Contract Administrator Requirements and Qualifications Ability to read, analyze and interpret common contractual documents and related material. Contracts and/or financial knowledge and experience preferred. Excellent analytical and time-management skills. Two years previous experience as a contract administrator, business administrative or related field. Basic mathematical skills, including the ability to calculate percentages. Solid verbal and written communication skills with the ability to communicate at all levels. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Ability to take initiative, multi-task, prioritize, manage time efficiently and effectively adapt to changes. Strict adherence to company guidelines, compliance laws, and legal requirements. Skills: Experience reading, analyzing and interpreting common contractual documents and related material.    Required    2 Years Experience inputting contractual or financial documents    Desired    2 Years Previous experience as a contract administrator, business administrative or related field    Required    2 Years Basic mathematical skills, including the ability to calculate percentages.    Required    2 Years Extensive MS Excel experience    Required    2 Years

Specialist- Expert

Raleigh, NC
Contract
Our client is seeking an individual who will be responsible for replacing 3000+ Windows desktops, laptops, and tablet computers in 500+ sites throughout the state of North Carolina, annually. The team will be based out of the IT Distribution Center in Raleigh. Team members will use data provided to them to determine computers that are due for replacement, develop a plan for deployment, and work with the business units and site techs to create a schedule for the work to be performed. New computers will be imaged, joined to the domain, user software installed, and labeled, at the IT Distribution Center. All computers and peripherals will then be driven to the install site, per the pre-approved schedule, where team members will replace the old computers. Some sites will be completed in short, one-day trips, while others will be grouped in trips lasting 2-5 days. Weekend work may be required, depending on the business unit impact on public services. Team members will be responsible for transferring all user-specific software, profiles and locally stored data, and setting up local/network printers and network resources. Customer Desktop Support Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images of new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restore, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for the project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills/Abilities Travel, some overnight 2-5 days at a time Imaging computers, joining to the domain Computer hardware refresh, Windows 7 to Windows 10 upgrades Software Inventory, Data/Profile migration, documentation Installing Software, often involving following complex instructions and enterprise-specific details Microsoft Office (365), especially Outlook profile/.PST migration and troubleshooting Installing software, peripherals Configuring network printers Process Inventory hardware to be replaced/upgraded - checklist Inventory software on existing computer manually or by using pre-approved tools Inventory local/network printers Inventory connected network drives Pull new hardware/peripherals from in-stock hardware Image hardware Change hostname per defined naming standards Join to domain Install/deploy software - checklist Deliver hardware to the site per pre-determined/approved schedule. Backup user profile and data from existing computer manually or by using pre-approved tools. Disconnect and remove existing hardware remove hard drive/s, label with FA#, user first initial/last name, date removed (hold for 90 days before destroying) Install and connect new hardware Transfer user profile and data Install local/network printers Verify with the user that software, printers, network drives, profile, and data have been installed/transferred - Checklist Prepare old hardware for surplus, update inventory data. Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications    Required    7 Years Installing and imaging new computers and loading of appropriate software for customers.    Required    7 Years Installing local and network printers and other peripherals and configuration of same.    Required    7 Years Migrating Data and user profiles.    Required    7 Years Documenting process and procedures related to technical field support activities.    Required    7 Years  

Hardware Deployment Technician

Raleigh, NC
Contract
Our client is seeking an individual who will be responsible for replacing 3000+ Windows desktops, laptops, and tablet computers in 500+ sites throughout the state of North Carolina, annually. The team will be based out of the IT Distribution Center in Raleigh. Team members will use data provided to them to determine computers that are due for replacement, develop a plan for deployment, and work with the business units and site techs to create a schedule for the work to be performed. New computers will be imaged, joined to the domain, user software installed, and labeled, at the IT Distribution Center. All computers and peripherals will then be driven to the install site, per the pre-approved schedule, where team members will replace the old computers. Some sites will be completed in short, one-day trips, while others will be grouped in trips lasting 2-5 days. Weekend work may be required, depending on the business unit impact on public services. Team members will be responsible for transferring all user-specific software, profiles and locally stored data, and setting up local/network printers and network resources. Customer Desktop Support Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images of new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restore, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for the project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills/Abilities Travel, some overnight 2-5 days at a time Imaging computers, joining to the domain Computer hardware refresh, Windows 7 to Windows 10 upgrades Software Inventory, Data/Profile migration, documentation Installing Software, often involving following complex instructions and enterprise-specific details. Microsoft Office (365), especially Outlook profile/.PST migration and troubleshooting. Installing software, peripherals Configuring network printers Process: Inventory hardware to be replaced/upgraded - checklist Inventory software on existing computer manually or by using pre-approved tools Inventory local/network printers Inventory connected network drives Pull new hardware/peripherals from in-stock hardware Image hardware Change hostname per defined naming standards Join to domain Install/deploy software - checklist Deliver hardware to the site per pre-determined/approved schedule Backup user profile and data from existing computer manually or by using pre-approved tools. Disconnect and remove existing hardware remove hard drive/s, label with FA#, user first initial/last name, date removed (hold for 90 days before destroying). Install and connect new hardware Transfer user profile and data Install local/network printers Verify with the user that software, printers, network drives, profile, and data have been installed/transferred - Checklist Prepare old hardware for surplus, update inventory data. Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications    Required    7 Years Installing and imaging new computers and loading of appropriate software for customers.    Required    7 Years Installing local and network printers and other peripherals and configuration of same.    Required    7 Years Migrating Data and user profiles.    Required    7 Years Documenting process and procedures related to technical field support activities.    Required    7 Years

Business Analyst 3

Harrisburg, PA
Contract
Our client is seeking a Business Analyst responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Role Description: Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). Knowledge of formal requirements gathering methodologies. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS), security and usability. Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix - across matrix for recording the requirements through each stage of the requirements gathering process. Strong organization and writing skills. Experienced developing graphic representations of complex business processes. Qualifications:   Knowledge of formal requirements gathering methodologies. Experience conducting requirement gathering sessions with technical and non-technical customers. Ability to transform customer requirements into technical specifications such as server and storage sizing, licensing requirements, and support level details. Experience creating comprehensive solution proposals and transition plans to meet customer objectives based on the requirements provided during consultation with customers. Solution documents include all required hardware, software, services and calculations of all associated costs and a detailed written description of the transition plan. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Experience developing Functional Requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements - is a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example performance, scalability, quality of service (QoS0, security, and usability. Experience compiling and designing custom reports for distribution to management and customers which includes gathering and consolidating data from ITSM and DCIM solutions, VMware v-center data center management tool and various technical teams. Experience creating workflows and developing graphic representations of complex business processes. Basic computer knowledge including experience in both maintaining and developing Microsoft Access and Excel. General understanding of enterprise datacenter environmental concepts and technologies. Skills: Experience using formal requirements gathering methodologies    Required    7 Years 4-year college degree or equivalent.    Highly desired     Experience developing business, functional, and non-functional requirements    Required    7 Years Experience developing Requirements Traceability Matrix    Required    7 Years Strong organizational skills and be detailed oriented.    Required     Excellent written and verbal communication skills.    Required     ITIL v3 Foundations Certification.    Required      

Applications Development Consultant

Glen Allen, VA
Contract
This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Responsibilities: Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks.  Analyzes problems and program in two or more programming language/platforms. Understands and develops functional and non-functional requirements for a system. Works with multiple programming frameworks. Develops, tests and maintains code using software development methodology and appropriate technologies for the system being used. Integrates systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc. Agile, DevOPS and Cloud Requirements/Certifications: Possesses proficiency in automated testing strategies, including TDD. Understands advanced concepts of Containers, Micro-Services, Continuous Integration. Understands Cloud computing concepts and how to build Cloud deployable application. Performs load and performance testing on the application and do regular performance tuning. Contractor should have Java development skills and have worked in Spring Boot. Experience with a Service Oriented Architecture is a must, show examples of working with REST and SOAP protocols.

Senior .NET/C# Software Engineer

Maryland Heights, Missouri
Contract
Our client is looking for a Senior Software Engineer - .NET / C# with 3-5+ years of .NET development experience. Any database knowledge a plus. AWS and Devops experience a large plus as well. This is working in an Agile environment.  Responsibilities: This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology and in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business process capabilities including leadership in the identification and recommendation of new IT opportunities. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in software/hardware releases and installation tasks. Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Requirements/Certifications: Must have .NET experience Experience with Agile or Dev Ops Need .NET developer framework exp SQL server exp Must be motivated, self starter Analyze problems and program in two or more programming language/platforms. Understand and develop functional and non-functional requirements for a system. Work with multiple programming frameworks. Develop, test and maintain code using software development methodology and appropriate technologies for the system being used. Integrate systems to databases and other applications using middleware such as SnapLogic and consume or produce SOAP or REST based services, etc. Agile, DevOPS and Cloud Proficient in automated testing strategies, including TDD. Understand advanced concepts of Containers, Micro-Services, Continuous Integration. Understand Cloud computing concepts and how to build Cloud deployable application. Perform load and performance testing on the application and do regular performance tuning. 2+ years of programming experience. Strong working knowledge of modern programming languages including JavaScript, Java, Swift etc. Critical thinker. Demonstrated problem solving techniques. Strong verbal and written communication skills. IT Bachelors: Computer and Information Science

Microsoft SQL Server Developer

Raleigh, NC
Contract
This position is for a Senior SQL Server developer with in-depth development experience with recent versions of SQL Server; specifically, with 2014, 2016 and or 2017. Responsibilities will include developing new systems containing complex stored procedures, writing SSIS packages along with performance tuning and enhancements of existing system. Duties may also include developing data models, performing data analysis, assisting application developers with complex query tuning and schema refinement. Our ideal candidate will have a passion for programming, learning new technologies and be a motivated analytical problem-solver. Essential Functions: Develop complex queries and stored procedures using T-SQL Design and development systems that meet defined business requirements Independently analyze and solve complex problems Evaluate large and complex data sets Write and maintain technical documentation Manage source code versioning and deployments Write and maintain SSIS Packages Assist application developers in refining complex queues and performance tuning Assist with the debugging and optimization of SQL queries, stored procedures and overall database programming Participate in design and code reviews and ensure adherence to best practices Qualifications: Bachelors Degree in Computer Science or related field preferred  6+ years development experience with Microsoft SQL Server including recent experience with 2014, 2016 and or 2017 Experience in SSIS and SSRS Proficient in SQL development (complex queries, stored procedures and user defined functions) and performance tuning Familiarity with source code management systems (Git, Subversion, TFS) Knowledge of tracking software such as Jira and Confluence Excellent communication skills (written and verbal) Specific Skills/Attributes: 6+ Years experience coding T-SQL including the use of dynamic SQL Skill in building application that combine database technologies with applications to produce best of breed solutions Team oriented Attention to detail

Help Desk Analyst

Harrisburg, PA
Contract
Responsibilities:   Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution Follow quality standards, and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Excellent communication skills; both written and spoken. Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: Experience with call tracking and ticketing software Required 2 Years Attentive to details and ability to be resourceful (using supplied documentation) Required 2 Years Ability to support users with limited knowledge of computers, software, hardware and systems Required 2 Years Excellent communication skills and telephone manner. Required Excellent organizational skills Required Incident Management experience - Managing incidents including business expectations and communication Required 2 Years Basic User & Security Group Active Directory administration Required 2 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013 Required 2 Years Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required 2 Years 2+ years previous IT Service Desk and/or Call Center experience required

Incident Response Engineer

Richmond, VA
Contract
CANDIDATES MUST BE ABLE TO CONSIDER SHIFT FLEXIBILITY...MAY NEED TO CONSIDER WORKING A 4:00PM EST - 12:00AM EST OR 5:00PM EST - 1:00AM EST SHIFT PERIODICALLY Responsibilities: Maintain solutions once they are live in production, by measuring and monitoring availability and overall system health; incident triage and management. Response and manage production incidents thru the end-to-end process, including triage, remediation, and closure. Communicate incident status and keep customers and stakeholders in the loop. Engage development teams as needed to triage issues and resolve defects. Provide a systematic problem-solving approach to triage incidents and assess root cause Maintain run books that describe known issues and remediation steps Track incidents and capture metrics on SLAs and trends. Qualifications: Bachelors degree 3-5 years of experience with production support for large, complex systems At least 1 year of experience with Monitoring tools: CloudWatch, Splunk, Data Dog, Zabbix, PagerDuty or ELK At least 1 year of experience with data visualization, reporting, or querying tools, such as SQL, Tableau, Elastic Search Good communication skills Preferred Qualifications: At least 1 year of experience with AWS Management Tools as Cloud watch and Cloud Trail At least 1 year of experience with SQS, SNS, or Kafka

Sr. Test Automation Engineer

Glen Allen, VA
Contract
This position is responsible for the design, implementation and maintenance of test automation framework, tools and automated test suites and for researching, recommending, and integrating software testing. Responsibilities: Creates, reviews and maintains automated software test suites and tools. Coordinates and performs automation projects from initiation through delivery. Ensures automation projects are completed on schedule. Implements automation solutions using appropriate programming tools. Establishes and maintains communication with manual testers and Quality Assurance (QA) teams to ensure new automation and automation maintenance needs are met in appropriate timeframes. Prepares automated test plans and test scripts for enhancements and new applications. Designs data repository and testing tools that will be used to organize and analyze test results. Queries databases to extract information needed to develop reports. Compiles data and other information from multiple data sources. Acts as a support resource for users of software quality tools. Performs and monitor test execution and reports results of automated scripts in test management tools. Presents reporting of automation progress as requested. Assists more senior team members in maintaining test environments/data to be used with test automation. Trains and supports QA testing team in developing, integrating and executing automated application testing tools. Researches tools, methods and technology trends to support testing objectives. Understanding of business applications and ability to effectively communicate with technical and non-technical staff. Requirements/Certifications: Experience in JUnit Experience Jira Tools (must) Selenium, Gherkin, Cucumber, Github, Agile Experience with Snaplogic/python preferred Healthcare Industry Experience (Preferred) 6+ years' previous experience as a QA Analyst. Demonstrated understanding of various QA procedures and products.

Systems Analyst Specialist

Richmond, VA
Contract
Systems Analyst Specialist Our client is seeking an individual who will work fairly independently, and performs complex development and support services with the IT Enterprise infrastructure teams, ensuring operability, capacity, and reliability for the Big Data System. Responsibilities: Will assist in planning, design, support, implementation and troubleshooting activities. Will work with developers and Architects to support an optimal & reliable Big Data Infrastructure. Will be on call and may need to on evenings/weekends as required. Will be responsible for implementation and ongoing administration of Hadoop infrastructure, align with the Architect to propose and deploy new hardware and software environments required for Hadoop and to expand existing environments Will set up new users in Linux. This job includes setting up Linux users, setting up Kerberos principals and testing HDFS, Hive, HBase and Yarn access for the new users, luster maintenance as well as creation and removal of nodes using appropriate administrative tools. Performance tuning of Hadoop clusters and Spark processes, Screen Hadoop cluster for job performances and capacity planning, Monitor Hadoop cluster connectivity and security, set up and monitor users of the system. Manage and review Hadoop log files. File system management and monitoring Diligently team with developers to guarantee high data quality and availability and Collaborate with application teams & users to perform Hadoop updates, patches, version upgrades when required Work with Vendor support teams on support tasks and troubleshoot system issues. Qualifications: The Candidate must be a Citizen/Permanent Resident of USA and will have an expert understanding of Linux, Hadoop Ecosystem and associated infrastructure. Knowledge of setting up and configuring Kerberos, Spark, R Studio, Kafka, Flume, Shiny, Ranger, Oozie, NiFI etc. is a must. Should have a solid understanding of the system's capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks. Should be able to deploy Hadoop cluster, add and remove nodes, keep track of jobs, monitor critical parts of the cluster, configure name-node high availability, schedule and configure it and take backups. Solid Understanding on-premise and Cloud network architectures.  

Talent Acquisition Consultant

Avon, CT
Contract
Our client is seeking a Talent Acquisition Consultant. Primary Responsibilities: Maintain the highest level of customer service. For assigned line of business, develops proactive staffing solutions for identified roles based on past hiring trends and anticipated hiring needs; present and implement staffing solutions. Creates and maintains accurate and timely records in the applicant tracking system. Ensures all regulatory requirements (state and federal) are met through the use of the applicant tracking system, Workday. Identifies and attracts talent, screens and interviews candidates. Provides high volume staffing solutions for line of business or functional area. Maintain strong attention to detail and high level of communication during all searches. Provides regular reporting to Senior Talent Acquisition Consultant hiring activity, Identifies gaps and provide solutions to continuously improve talent acquisition function and service levels. Requirements/Certifications: 3-6 Month Contract 3-5 Years of Experience within recruiting/talent acquisition experience with Finance requisitions or financial industry background. Experience specifically with Managed Care, Health Insurance, or Healthcare. Strong presentation skills, both verbal and written. Strong technical aptitude in MS Office Product Suite and Workday (or another large enterprise ATS). Ability to interface and demonstrate poise with senior leadership. Strong customer service focus. Strong sense of urgency with the ability to meet tight deadlines. Strong project management skills. Demonstrated ability to influence without direct reporting relationship authority. Start Time: 08:00 AM End Time: 05:00 PM  

Senior HR Specialist

Richmond, VA
Contract
Senior HR Specialist Our client is seeking an individual who develops, implements and coordinates corporate-wide human resources policies, programs and processes in functional specialty and monitors effectiveness to further business objectives and legal requirements specific to Human Resources compliance rules, regulations, and laws. Responsibilities: The successful candidate will act as a point of contact for employees for all immigration matters, including working with internal and external counsel to ensure compliance. This role will gather and compile data and information and make recommendations to counsel for immigration matters. This includes processing immigration applications, visas, and visa extensions, and advising foreign national employees (non-U.S. persons) on immigration and visa procedures. This role is responsible for monitoring the legal status of foreign national employees (non-U.S. persons). The role also will coordinate and oversee functions within the I-9 process and export control process, and management functions within the associated programs to ensure compliance and control. Develops, implements and coordinates corporate-wide human resources policies, programs and processes in functional specialty and monitors their effectiveness to further business objectives and legal requirements. Continues study of functional specialty to keep abreast of current practices and informed of new developments, to identify improvements or changes needed and to alert management to need for action. Educates partners within the human resources community on policies and programs and provides guidance in their administration. Recommends cost control measures and long-range strategies that will maintain competitiveness and facilitate the achievement of corporate objectives. Provides assistance, advice, and leadership to customers and co-workers. Qualifications: At least 5 years of directly related experience with immigration processing, export control, and I-9 coordination and documentation or human resources. Excellent written and verbal communication and interpersonal skills. Excellent personal computer skills and in-depth knowledge of Microsoft applications. In-depth knowledge of company organizational structure. In-depth knowledge of company policies, programs and information systems (SAP) and relevant government regulations.    

Oracle Platform Data Engineer

Durham, NC
Contract
Our client is seeking a Data Engineer on the Oracle Database Platform to support the development and implementation. Primary Responsibilities Include: Technical oversight and development of the redesign of the Data Warehouse reporting environment based on the Curam application schema. This position is expected to provide Oracle development technical support for other team members and serve as a mentor. Identifying and refining data requirements, database design, database migration planning, construction of configurable ETL frameworks, and ensuring adherence to defined development standards. In addition to reporting duties, this position also works closely with the Quality Control (QC) team to assist in all data related matters when audits and evaluations requiring reports are needed. This QC assignment will require face to face meetings with State and Federal auditors where requirements are gathered, and reporting data is explained. Business requirements must be interpreted into logical queries and written to provide the data for reports that are provided for the audits. Requirements and design documentation must be created and maintained as part of this reporting and QC work. Skills: Experience and proficiency with Oracle SQL and PL SQL against an Oracle 12c database    Required    3 Years Experience producing reports and interacting with executive management    Required    3 Years Experience in data architecture and enterprise architecture    Required    3 Years Experience working in Data Warehousing, Archiving, and Modeling    Required    5 Years Experience creating documentation to support conceptual and technical design work    Required    3 Years Ability to apply the Business Process Model of an organization    Required     Strong organizational skills and the ability to present relationships between data    Required    3 Years Strong written communication skills are necessary    Required    3 Years Understanding of the Curam Data Model    Highly desired    3 Years Ability to act as a liaison between state agencies for technical reports    Required      

Mainframe Technical Specialist

Durham, NC
Contract
CSS Mainframe Technical Specialist This is a new contract position for ACTS (Automated Collection and Tracking System) application which is a large and complex mainframe (Cobol, CICS, DB2, JCL, Tefon) based statewide NC computer system. The team is currently engaged in many major enhancement efforts for its mainframe application as well as providing back end design and development support for web application enhancements. Some of those enhancement efforts are either federally or state-mandated efforts with strict deadlines. Example: Auto-Generate 18-year-old letter, Cell Phone and email in ACTS (3070), Quarterly Offset file to FMS (IRS) etc. This mainframe resource will help in understanding business requirement, designing, coding and testing of various ACTS and web applications enhancement efforts using CICS, COBOL, DB2, JCL, stored procedures and other supporting mainframe technologies. Skills: DB2 (Z/OS) application Programming including knowledge of DB2 SQL, Stored procedures    Required    10 Years CICS/COBOL application Programming    Required    7 Years Experience with QMF, SPUFI, Zeke (job scheduler), X/PTR(reporting tool) and FILEAID/CA-tools    Required    5 Years Software development using Mainframe technologies such as Cobol, CICS, JCL, DB2    Required    10 Years Experience with structured system development methodologies such as agile, waterfall (preferred) method    Required    5 Years Experience in debugging COBOL/DB2 application code using tools like XPEDITOR/CA-Intertest    Required    7 Years Candidates local to the Raleigh / Triangle Area    Required     Excellent interpersonal, communication, organizational and time management skills    Required     Ability to translate and communicate highly technical concepts to both technical and non-IT business users    Required     Ability to develop good working relationships/partnerships with clients    Required    Extensive experience conducting problem analysis and issue resolution    Required    5 Years Experience performing business requirements definition, reviewing functional specifications, developing test cases, and performing unit/system testing    Required    10 Years Excellent written and presentation skills using Microsoft Office tools (Word, Powerpoint, and Excel)    Required    5 Years

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