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Business Analyst 4

Manchester, VA
Contract
Sr. Business Analyst Our client is seeking an individual with considerable knowledge of business and systems analysis activities, including business analysis planning, elicitation, requirements analysis and design and requirements lifecycle management. Responsibilities: Working as part of a cross-functional team of BSAs and developers and QA analysts to create manageable user stories based on requirements. Participating (and leading/coordinating) spring planning, review and retrospectives with the team. Performing product demos and providing training as needed. Participate in the planning and execution of UAT. Ability to successfully interact in a team environment and effectively communicate both orally and in writing. Qualifications: Significant experience dealing with IT and business system users. Working as a liaison between the IT and business stakeholders to gather, analyze, validate and manage requirements and other related communication; recommend process improvements and plan for execution and implementation of new processes. Experience with Agile teams highly desired, to include working with product and business owners on the product vision, managing the backlog and release planning preparation. Experience with COTS implementations is preferred. JIRA experience is a plus. Skills: Review, analyze and evaluate user/system needs. Required 7 Years Perform Gap analysis.    Required    5 Years Elicit interface requirements in Complex Multi-System environment.    Required    7 Years Analyzing functional/non-functional system requirements.    Required    7 Years Proficient with Microsoft Word and XL.    Required    5 Years Worked on Requirements for Web-based systems.    Required    5 Years

IT Systems Engineer Team Lead

Chesapeake, VA
Contract
IT Systems Engineer Team Lead  Our client Department of Information Technology IT Enterprise Operations Team is searching for an IT Systems Engineering Team Lead. This position will be a hands on the keyboard technical position responsible for leading the matrixed infrastructure engineer teams day-to-day operations. The IT Systems Engineer Team Lead will have experience with large enterprise system infrastructure platforms to include network communication/topology, server infrastructure, messaging and directory services, systems engineering design/implementation, IT security and IT disaster recovery. Responsibilities: The systems engineering team is responsible for server builds and support, network engineering, storage solutions, messaging and directory services, remote working technologies and IT customer service. The IT Systems Engineer Team Lead will be the resident POC/SME per infrastructure platforms and systems engineering efforts for the City of Chesapeake DIT as efforts matriculate from Conceptual phase through Implementation phase while also supporting Current Operations. This position supports the coordination of and delivery of IT system engineering and operational support services to include IT system engineering, IT operational issues, IT network engineering, IT infrastructure support services, IT service management and asset inventories, requests for new IT infrastructure services and improvements in IT workflow processes. There may be occasional lifting up to 35 pounds including activities such as moving files and small equipment. This is a hands-on-keyboard/technical position with supervisory/leading technical staff components. The IT Systems Engineer Team Lead will have the following minimal qualifications: 3 to 5 years experience leading technical team members supporting day-to-day operations. 5 to 7 years experience relating to systems engineering of large enterprise systems with a specialty in at least two of the following areas. Network Communications/Topology, Server Infrastructure, Messaging and Directory Services, IT Storage Solutions, IT Security, Systems Engineering and IT Disaster Recovery. 5 to 7 years experience of IT server and network systems with emphasis on IT systems engineering and operations technical support services. 5 to 7 years experience of IT server-based applications and the life-cycle management with a demonstrated ability and skill to analyze, evaluate, and resolve complex IT problems. 7 to 9 years experience of IT customer service experience and understanding of a complex multi-vendor matrixed IT environment. 3 to 5 years experience of IT cross-functional awareness and how the IT platforms support the functional business needs. 3 to 5 years experience bringing new Infrastructure platforms to fruition from concept to implementation. College Degree in IT field and/or at least 8 years of IT experience. Although it is not a requirement, at least 3 years experience supporting public sector IT environments. Skills: Experience leading technical teams in support of day-to-day operations.    Required  3 Years Systems Engineering experience with large enterprise system infrastructure platforms.    Required    5 Years Technical support of IT Server and Network systems with emphasis on IT Systems Engineering.    Required    5 Years Analyzing, evaluating and resolving complex problems within server-based applications.    Required    5 Years Building infrastructure platforms from concept to implementation.    Required    3 Years College degree in the IT field or an additional 4 years of experience to all required skills.   Required    

Software Systems Engineer

Innsbrook, VA
Contract
Our client is seeking an individual to work under general supervision, this fully competent role works from specifications to develop or modify moderately complex software programming applications and information systems. Responsibilities: Assists with the design, coding, benchmark testing, debugging and documentation of programs. Works with an individual business unit on specific project assignments. Receives guidance from more experienced Software Systems Engineers in complex problem areas, errors may cause minor delay, expense, and disruption. Effectively utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments. Identifies and eliminates unnecessary work and non-value added activities. Related software experience desired. The critical skills needed for this position are listed below: Communications - excellent communication skills to convey technical concepts and ideas. Creative problem solving, intuition and troubleshooting skills. Operating Systems - ability to use UNIX, Linux (Red Hat, Centos) and Windows.?Languages -Bash shell scripting - able to create, modify and troubleshoot scripts. Cable to understand, read, modify, build and C applications. Ability to debug and troubleshoot C applications with gdb. Relational databases - create, edit, query and access RDB tables using MySQL or another database. Must be willing to do after hours/weekends system support - Ability to respond to trouble calls after hours/weekends on a duty call rotation. The skills and knowledge listed below would be beneficial for this position: Understand process control systems such as SCADA system. Text editors - Ability to use text editors such as emacs and/or vi to create source code and files. Perl language - able to create, modify and troubleshoot Perl scripts. CGI, HTML(CSS) and Javascript experience for web development. Apache web server experience. Network principles and Cyber Security knowledge. Ability to communicate and interact with various departments and groups within the company.  

IBM DataPower Administrator

Harrisburg, PA
Contract
Our client is seeking an individual who will be managed by their Bureau of Infrastructure and Operations staff and will be a member of a team that currently supports IBM products including Websphere Application Server and MQ Series with primary responsibility for supporting IBM DataPower Infrastructure. Responsibilities: Responsible for the deployment, configuration, and application integration of XI52 DataPower appliances in Pre-production and Production environments. Support the application development teams to implement Service Oriented Architecture and integration of custom developed web services with DataPower features. Support the enterprise initiatives by implementing Enterprise architecture reference patterns. Configure DataPower to comply with Commonwealth and IT policies. Develop and document standard processes for using DataPower. The resource will be the primary subject matter expert for the DataPower appliance. Work independently and with other team members during design and implementation. Develop, document, make recommendations, and communicate plans for investing in IT infrastructure, including analysis of cost reduction opportunities. Specific duties: Configure Web service proxy for SOAP & REST based web services using DataPower. Monitor, tuning, and troubleshooting DataPower issues. Configuring and supporting dynamic routing. Configure AAA (Authentication, Authorization, and Auditing) in DataPower. Configure load balancing in DataPower. Configure SSL/TLS connections. Managing the deployment of XSLT, , and WSDLs. Install DataPower firmware updates as needed. Work with IBM support for problem resolution. Skills: IBM DataPower administration, performance tuning, monitoring, and implementation of best practices including high availability    Required    3 Years Service Oriented Architecture (SOA) experience    Required    4 Years Good communication skills    Required     IBM MQ Administration    Nice to have    2 Years IBM Websphere Application Server Administration (WAS)    Nice to have    2 Years

Business Analyst 3

Harrisburg, PA
Contract
Our client requires the services of a Business Analyst staff augmentation consultant to assist the technical staff in gathering and documenting the system functional and system requirements for new development projects and enhancements to existing applications for users. They utilize primarily agile project methodologies, however, both waterfall and agile project methodologies are utilized. As such, experience with both waterfall and agile project methodologies will be preferred. Specific Duties: Collects analyze and documents business rules, processes, and legislation. Leads business requirements gathering sessions with business and technical resources for complex system development projects. Analyzes legislation or other business documentation (i.e. policies/procedures, RFPs) to determine necessary IT system changes or changes to business processes required to meet the objectives of an agency initiative. Works with business users to develop and implement improved business processes for their application to an IT system in support of agency program policy. Works with users to develop or enhance system requirements. Prepares or reviews detailed functional specifications for complex IT systems development or enhancement projects to be used by developers for system coding. Participates in the development of detailed functional specifications for highly complex system development and enhancement projects. Prepares user stories and use cases and involve in the agile development project team. Develops user acceptance test scripts. Conducts system testing or coordinates system testing with users and Q/A Team. Reviews and approves test results performed. Prepares system change requests. Plans for the implementation of system changes. Recommends system or system change implementation schedules. Updates training materials and provides user training. Troubleshoots system, data, or process problems. Prepares queries and reports using various reporting software packages. Performs related work as required. Skills: Experience with writing user stories and use cases.    Required    5 Years Experience with developing business requirements.    Required    5 Years Experience with developing functional requirements.    Required    5 Years Experience business process re-engineering.    Required    4 Years Experience in change management.    Highly desired    3 Years Experience with Agile Development Methodology.    Highly desired    3 Years Experience using the Test Manager.    Highly desired    3 Years Experience with Team Foundation Server (TFS).    Highly desired    3 Years

Mobile UI Developer III

Tysons Corner, VA
Contract
Mobile UI Developer III Our client is seeking an individual who provides team or technical supervision and drives project/service delivery. Performs as technical lead on software development projects with responsibility for overall delivery of software components. Documents design decisions, adheres to existing process guidelines, develops software components, mentors junior developers, supports QA during testing, and has oversight during implementation into production. Responsibilities: Converts specifications about business problems into programming instructions. Designs and codes programs; creates test transactions and runs tests; revise as necessary. Conducts analysis of organizational needs and goals for the development and implementation of application systems. Reviews analyzes and modifies programming systems, including encoding, testing, debugging and installing for a large-scale system. Maintains records to document program development and revisions. Monitors operating efficiency of existing application systems. Basic Qualifications: Bachelors Degree 5 Years experience in Application development 4 Years experience in Application Development using Javascript, React Strong analytic capability Excellent teamwork and collaboration skills Strong oral and written communication skills Preferred Qualifications: Bachelors Degree in Information Systems, Computer Science 7 Years experience in Application development 4 Year experience as Senior Developer on IT Projects Experience with Account Analysis applications. Familiarity with commercial banking concepts is desired Cloud technology - Serverless architecture

Scrum Master - Sr

Glen Allen, VA
Contract
Technical Operations Center Scrum Master In the Command Center Operations Scrum Master (SM) role, you'll serve as the servant leader for your team, for the product owner, and for the organization as a whole. The SM will drive the appropriate Agile methodology (Scrum/Kanban/etc) focused on predictable, quality delivery and driving continuous improvement of the team. The SM will facilitate team productivity by removing impediments that may obstruct the pursuit of the team's goals and by preserving flexibility and ability to rapidly respond to changes on the team. Responsibilities: Service to the Team. Coaching the team in self-organization and cross-functionality. Removing impediments to the team's progress to its sprint commitments. Facilitating Agile ceremonies including sprint planning, retrospectives, and daily stand-ups. Enacting change & continuous improvement to increase the productivity of the team and quality of work. Coaching the team in organizational environments in which Agile is not yet fully adopted and understood. Ensure team execution and delivery to committed sprint work. Protect team from over-commitment. Service to the Product Owner. Finding techniques for effective Product Backlog management. Creates a forum for communicating vision, goals, and Product Backlog items to the team. Teaching the team to create clear and concise Backlog items. Understanding long-term product planning. Service to the Organization. Leading and coaching the organization in its Agile adoption. Planning Agile implementations within the organization. Helping associates and stakeholders understand and enact Agile in their lines of business. Identify, manage, help mitigate project issues and risks Working with other Scrum Masters to increase the effectiveness of the application of Agile. Compliance with policies for project delivery. A successful Scrum Master will: Collaborate and partner within and beyond one's team; build productive relationships with others. Communicate effectively across diverse audiences within and outside of the Team Motivate and model open communication to help surface issues for faster resolution. Remove obstacles for the team or direct obstacles to appropriate owners for a quick resolution. Provide perspective to the team and keeps the team focused on critical deliverables and tasks. Top Skills: Jira, kanban and scrum, familiar with SAFE practices, AWS (+), Python (+)

Care Manager BH

Maryland Heights, Missouri
Contract
Our client is seeking an individual to work under general supervision, and in collaboration with other members of the clinical team, authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings. Collects and analyzes utilization data. Assists with discharge planning and care coordination. Provides member assistance with mental health and substance abuse issues, and participates in special quality improvement projects. Essential Functions: Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness. Provides telephone triage, crisis intervention and emergency authorizations as assigned. Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by the scope of practice and experience. In conjunction with providers and facilities, may develop discharge plans and oversee their implementation. May also perform quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment. Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases. Participates in quality improvement activities, including data collection, tracking, and analysis. Maintains an active workload in accordance with National Care Manager performance standards. Works with community agencies as appropriate. Proposes alternative plans for treatment when requests for services do not meet medical necessity criteria. Participates in network development including identification and recruitment of quality providers as needed. Advocates for the patient to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process. Required: Knowledge of utilization management procedures, mental health, and substance abuse community resources and providers. Knowledge and experience in inpatient and/or outpatient setting. Knowledge of DSM V or most current diagnostic edition. Ability to analyze specific utilization problems, plan and implement solutions that directly influence the quality of care. Ideal candidate must be able to multitask will be assessing clients on the phone while typing. Education Requirements: Masters Level Licenses: LCSW or LPC Years of Post-Licensure experience: 2+ years Shift: Monday - Friday 9 AM - 5:30 PM Temp to Hire  

IT Security Specialist - Sr

Durham, NC
Contract
Our client is requiring services of an IT Security Specialist to aid county offices in the identification of gaps through risk management, and assist in the development of mitigation strategies, and to establish the target security/infrastructure architecture. Duties include, are not limited to: Author corresponding requirements, including the definition of dependencies on infrastructure consolidation efforts. Define Security/Information Assurance requirements (and dependencies). Specify key architectural aspects of the architecture view, and identify other aspects that need definition. Research Best Practices for reuse, applying State IT Security and industry standards, and defining the transformation approach that transitions the current architecture to the target architecture. Qualifications: The ideal candidate will have experience working with current and emerging information security technologies and development methodologies. Bachelors degree in computer science, management information systems, or related field preferred. Good analytical and creative problem-solving skills, and relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, with a wide degree of creativity and latitude, is expected. Skills: Risk Management - must be able to Identify gaps through risk management, and assist in the development of mitigation strategies.    Required    7 Years Experience updating privacy and security policies based on gaps found through an assessment process.    Required    7 Years Discover, evaluate, assess, systems, networks, and components through the use of vulnerability scanning and risk assessment method.    Required    7 Years Experience documenting vulnerability assessment results in an accurate, clear, actionable, and available way to appropriate personnel.    Required    7 Years Must be able to review & assess projects and systems throughout all phases of their life cycle in an effort to identify Privacy org needs To be Required. 7 Years Experience Performing risk assessments based on NIST 800-53 Rev 4. ISO-27001, HIPAA, and IRS Pub 1075.    Required    7 Years Experience with network mapping and vulnerability scanning tools such as NESSUS and NMAP.    Required    7 Years Create/update the BCP, COOP and DR plan.    Required    7 Years Perform Business Impact Analysis    Required    7 Years Conduct Access Control Reviews.    Required    7 Years Monitor Employee HIPAA and Security Training    Required    7 Years Respond to privacy and security incidents.    Required    7 Years Manage IDS signatures and Respond to Intrusion detection alerts.    Required    7 Years  

Telecommunications Technician

Richmond, VA
Contract
Our client is seeking an individual to work under general supervision, this fully competent role is responsible for moderately complex tasks typically relating to network monitoring, operations, installation, and/or maintenance. An incumbent is assigned specific projects within an individual business unit. Responsibilities: Ability to respond effectively and timely to the needs and requirements of the business units. Must provide personal availability and maintain rotation on-call status. Must be able to lift 45 pounds. Must be able to see color and distinguish between colors. Qualifications: Requires experience in network and telecommunications applications. Must have a basic knowledge of all areas of telecommunications and possess the ability to work on telecommunications systems and equipment. Must be able to analyze trouble reports and perform maintenance of telecommunications equipment. Needs to possess a strong aptitude for technical understanding. Demonstrates the ability to perform the assigned duties within the realm of responsibility. Must possess skills to interface with various departments, internal and external customer groups to perform necessary telecommunications work. Possesses an awareness of customer requirements with emphasis on major initiatives. Must be able to set priorities and demonstrate a timely and effective response to customer and team member needs. Must have an understanding of the methods and processes of the business units within the realm of responsibility. Able to respond effectively to diverse demands. High School or GED preferred Skills: T1 LINES  Required  3years     SONET   Required  2years   Trouble Shooting   Required 4years    Data Networking Transport  Required  3years   DWDM    Required 2years  Standard Test Equipment    Required 3years     DSO    Required 3years    IBM PC   Required  3years     T3 Lines   Required 3years    Comments/Special Instructions: The hours and days are subject to change. This position will be monitoring the company infrastructure and circuit provisioning and this position requires shift work and lunch period is not provided. Contractors can eat at their desk. The contractor hours of employment can change dependent on the business needs. Please note this position will be Wednesday, Thursday, Friday and every other Saturday night is required to work. Military experience will be welcomed plus there will be a training period that will take place during the day for five days a week.

IT Lead Data Analyst

Durham, NC
Contract
Our client is seeking for one Lead Business and Technology Data Analyst to support work related to the Medicaid Reform project. Responsibilities: This position will closely work with the Technical Leads on the project to research data needs and support all the activities needed for the development of the Modules needed for the Medicaid Reform Project. This position will need to work with Division staff and other stakeholders to understand the requirements and providing technical support/guidance. Following are some of the Skills required to support this position: Hands-on experience in extracting, manipulate and categorize complex healthcare data and produce accurate output. Experience with Visual Analytics (VA), testing experience, with customer data, large data - ETL (extract, transform, load), analytics. Experience with Health Care and Quality measures. Knowledge of HEDIS measures. Strong Analytical skills. Experience with Care and Quality Data. Strong analytical skills including data mapping & analysis and data mining. Proven ability to retrieve information from a variety of sources using a variety of approaches and tools. Strong proficiency working with databases. Extensive experience in SAS programming and macros, SQL, Pl/SQL, and other SAS tools. Strong understanding of healthcare claims processing. Hands-on experience in different file transfer methodologies and different file types and layouts such as CSV, text, XML etc, Excellent verbal and written communication skills with the ability present to both technical and business audiences. Understanding of data modeling techniques and experience working with relational database concepts and data. Must be capable of learning new emerging technologies quickly. Employees should be able to work independently with minimal supervision. Knowledge of Agile Methodology. Skills: Should have the capability to translate business requirements into technical solutions.    Required    5 Years Proven working experience as a data analyst.    Required    5 Years Technical expertise regarding data models, database design development, data mining and segmentation techniques.    Required    5 Years Strong SAS programming knowledge, SQL, Pl/SQL and other SAS tools.    Required    5 Years Strong knowledge of and experience with reporting, databases.    Required    5 Years Strong experience with ETL techniques.    Required    5 Years Hands-on experience in different file transfer methodologies and different file types and layouts.    Required    7 Years Experience with Tableau, dashboard design and develop    Required    5 Years Excellent verbal and written communication skills with the ability present to both technical and business audiences.    Desired     Adept at queries, report writing and presenting findings.    Desired     Hands-on ETL tool experience.    Required    4 Years Proven experience delivering Business Intelligence solutions.   Required    4 Years

ITD EPS Lead Java Developer

Durham, NC
Contract
Our client  is seeking a Lead Java Application Developer to facilitate the migration of the vendor-hosted application to in-house State Managed application. This Java developer is to serve as an application developer in the design, development, maintenance of Java/ JEE based applications. Practical experience in building enterprise applications is required. Experience in Spring Framework, JUnit4, HTML, XML, JSON, JavaScript, CSS and Gradle is required. Experience in Web Services (REST, SOAP) development is required. Should have experience using one or more application servers like WebSphere, Tomcat. Good understanding of enterprise architectural patterns including JEE design patterns is required. Good understanding of relational database concepts, specifically Oracle, and software development life cycle is required. Experience in MMIS subsystems is preferred. The individual in this Position is responsible for the design, development, and maintenance of mission-critical applications. This position involves working with the project manager, project management staff, other members of the project team, and stakeholders. Exhaustive Working knowledge of: Design, develop and maintain Java based solutions using common standards and frameworks such as Spring Boot, JAXB, JAX-WS, JAX-RS, JPA, Java EE, Spring framework, Hibernate, and MyBatis. Creation and validation of SOAP and REST-based clients and web services are desired. Excellent knowledge of web client-side technologies (HTML, JavaScript, and CSS), Java development and build tools are required. Experience in using application servers like WebSphere, Tomcat is a must. Strong understanding of relational database concepts and experience interfacing with and working with databases like Oracle, DB2 and/or MS SQL Server is required. Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns are required. Must work with java reflection. Must know XML parsing. Experience in IBM ODM; IBM Integration Bus, IBM MQ is a plus. Experience in any rules engine is a plus. Working knowledge of: Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications aspects of multi-platform systems. Software Development Life Cycle. Code Deployment in the cloud; security model. Demonstrated ability to: Plan and complete assigned work, plan, communicate effectively orally and in writing; motivate and work with people; quickly adapt to new technical environments (multiple disciplines); manage multiple projects with dynamic priorities; be equally adept at highly technical and strategic issues/projects. Proven analytical and problem-solving skills; creative thinking. Ability to provide accurate and realistic effort estimates, commit and deliver accordingly. Proven experience with multiple operating systems: Linux/Unix/Windows. Develop, test, debug, document, and maintain Java/JEE applications. Ability to work in a fast-paced environment and able to prioritize multiple tasks. Understand and interpret customer requirement and develop solutions to meet requirements. Develop and maintain system documentation, including technical specifications, data mapping, program logic, and flowcharts. Cloud deployment is a plus. Skills: Should have the capability to translate business requirements into technical solutions.    Required    5 Years Demonstrated proficiency working with databases - Oracle and TOAD for Oracle.   Required    5 Years Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns.    Required    5 Years Experience in development of JEE design patterns, XML parsing.    Required    4 Years Experience in Java/J2EE, Sprint Boot.    Required    5 Years Experience in IBM ODM; IBM Integration Bus, IBM MQ, any rules engine.    Highly desired     Experience in IBM SOA, WebSphere Application Server.    Highly desired    5 Years Excellent verbal and written communication skills with the ability present to both technical and business audiences.    Required     Experience in the transition and transformation of large complex software solutions. Required     Experience participating or leading projects using an Agile methodology.   Desired   Understanding of Medicaid Systems.    Desired     Expert in REST API and Web Services.    Required    5 Years Experience in Spring Framework, JUnit4, HTML, XML, JSON, JavaScript, CSS, and Gradle.    Required    3 Years Experience with Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications.    Required    5 Years Experience with cloud deployment; security model.  Required    3 Years

Solutions Architect - Sr

Richmond, VA
Contract
 Our client is seeking an individual who will work with product owners to understand desired application capabilities and testing scenarios. Responsibilities: Continuously improve software engineering practices. Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies. Ensure high availability, resilience, and scalability of your solutions. Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community. Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity. Additional Responsibilities: Work as part of a dynamic team throughout the software development lifecycle. Collaborate with architects, engineers, and analysts to implement enhancements or new applications. Develop code to meet story acceptance criteria. Strong analytical and problem-solving skills. Conduct design and code review to ensure compliance with standards. Create automated test suites to validate the quality of your code. Estimate level of effort to develop code to meet acceptance criteria. Ability to work independently in a fast-paced, unstructured environment. Ensure adherence to continuous improvement practices as required to meet quality/time to market imperatives. Ability to work independently in a fast-paced, unstructured environment Own technical design and development of cross-functional, multi-platform application systems. Work with Product Owner and other teams to understand the business problems and design solutions. Collaborate with other platforms tech leads to ensure integrated end-to-end design and delivery. Understand how evolving technology affects domain; stays current and leads the team through new technologies. Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system. Lead team to provide production (L3) support as needed for the application in Production. Designing applications for automated monitoring and alerting. Basic Qualifications: 3+ years in software development. 2+ years of object-oriented design & development using Java and Spring framework. 2+ years developing REST APIs. 2+ years of agile development practices. 1+ years of SQL 1+ years using Test Driven Development (TDD / ATDD). 1+ years working with AWS Cloud technologies. Preferred Qualifications: Excellent teamwork and collaboration skills. Excellent oral and written communication skills. Self-starter with a strong passion and aptitude to learn. Passionate about hands-on coaching and development of junior engineer teammates. Strongly skilled at designing and delivering distributed systems leveraging Micro-services principles. Experience with DevOps delivery (automated CI/CD pipelines with open source technologies such as Jenkins, Maven, and Ansible). Expertise with Kafka messaging and streaming technology. Knowledge of Container technology using Docker. Understanding of Git version control system. Exposure to Financial Services and Banking concepts. Exposure to owning and managing highly available services in production. Experience with SOAP Knowledge of Shell scripting, Python and Go.

IT Lead SAS Programmer

Durham, NC
Contract
Our client is seeking a Lead SAS Programmer to perform work related to the enhancements of data extracts for the Transformed Medicaid Statistical Information System as per the Federal mandate to support the Medicaid Reform Project. This position is responsible for the design and development of the datasets in SAS and other formats which includes creating and validating input files and formats as per the data mapping artifacts, architecting output datasets and validating data based on the requirements; quality assurance of data and interaction with division/federal staff, vendors and stakeholders to resolve data quality issues and manage all data extracts based on the policies and standards. Responsibilities: This position involves the ability to research and analyze complex healthcare data from a variety of sources in order to evaluate, define, design, develop, test and implement technical solutions to produce accurate data extracts in the required file layout based on the Federal requirements. This position is also responsible for analyzing and data mapping utilizing data and information from the data warehouse, Medicaid claims processing system (MMIS - Claims, Eligibility, provider etc, Encounter Processing system(PHP-Encounters), PBM (RX Claims) and other division data sources using various SAS Business Intelligence tools. This position will need to work with Division staff and other stakeholders to understand the requirements and providing technical support/guidance. Knowledge and ability for utilizing secured file transfer protocols/process compliant with the defined Federal standards. This position will also be a part of the team to develop Dashboards using Tableau. Skills: Demonstrated proficiency working with one or more databases - Oracle, DB2, MS SQL server.  Required Extensive SAS programming knowledge in SAS tools (Base SAS 9.4, SAS Macro, SAS BI Suite, Data Integration Studio, Enterprise guide). Required Hands-on experience in different file transfer methodologies and different file types and layouts such as CSV, text, XML, etc. Exposure to SAS XMLMAPPER. Proven experience delivering Business Intelligence solutions. Experience with Tableau, dashboard design and develop. Required: Should have the capability to translate business requirements into technical solutions.    Required    5 Years Should have the capability to develop SAS Programs and run the programs in the Batch mode to create extract files for CMS.    Required    3 Years Demonstrated proficiency working with databases - Oracle (11) ,MS SQL server DB2.    Required    5 Years Extensive SAS programming knowledge, SQL, Pl/SQL and other SAS tools (Base SAS 9.2, SAS BI Suite, Enterprise guide and Enterprise Miner).    Required    5 Years Strong understanding of healthcare claims processing - Claims, Provider, Eligibility.    Highly desired     Understanding of data modeling techniques and experience working with relational database concepts and data.    Required    5 Years Hands-on experience in different file transfer methodologies and different file types and layouts.    Highly desired    Years Working knowledge of Medicaid and/or MMIS.    Highly desired     Excellent verbal and written communication skills with the ability present to both technical and business audiences.    Desired     Proven experience delivering Business Intelligence solutions.    Required    4 Years Hands-on ETL tool experience.    Required    5 Years Experience with Tableau, dashboard design and develop.    Required    4 Years

Business Analyst

Chester, VA
Contract
Our client is seeking an individual to provide assistance to service owners for the evaluation and modification of services. Messaging (MDM, licensing selection, replacement of security tools). Future Mainframe usage analysis. Voice service modifications. Responsibilities: Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives. Prepare options which consider the financial analysis. Prepare reports and other documentation. Coordinate actions/responses from a wide range of stakeholders. Skills Required 5 years Experience supporting IT infrastructure services. Data analysis and reporting experience. Good communication, documentation and organization skills. Excellent customer service skills. Proficient with Microsoft Office Suite.  

Technical Specialist - Expert - High

Raleigh, NC
Contract
Our client is seeking an Expert Level Technical Specialist for a 12-month engagement. The Specialist will be responsible for reviewing and making modifications to a .NET inspection application as per Federal and State Guideline changes. This individual will be knowledgeable in all aspects of applications including implementation and design, database reporting and .NET software modification. The individual must have proven experience with enterprise level development programs. Responsibilities: The Specialist will work closely with IT Manager to make modifications to the meet State IT requirements. This position will be assigned to Century Center. Consult with clients to prototype, refine, test, and debug applications and processes to meet needs. Provide limited support for new modules during implementation. Provide quality control for deliverables. Troubleshooting customer issues with a custom built C# application. Running needed ad-hoc queries or reports against an Oracle/MSSQL database. Communicating with the clients regarding issues and needed changes. Coding modifications or additional modules to meet new guidelines Skills: .NET (C#) programming experience    Required    7 Years Strong analytical and conceptual skills    Required    7 Years Software troubleshooting skills    Required    7 Years Oracle/MSSQL database experience    Required    7 Years Strong written and verbal communication skills    Required    7 Years Microsoft Suite experience (e.g, Word, Excel, PowerPoint, Project)    Required    7 Years Proven experience evaluating business processes and re-engineering    Required    7 Years  

ASP.NET and Java Developer

Durham, NC
Contract
Our client is seeking a short-term (approx. 9 months) resource to provide development support for the architecture, design, develop, modification, testing, and implementation of the required changes to the Online Verification (OLV) System for implementing DES/SCUBI interface,  interface and to redesign OLV to be a complete ASP.NET application that consumes internal and external services through Enterprise Service Broker (ESB) web services. The modifications to the OLV System must be written in ASP.NET/Java and be able to support any enhancements related to these required modifications within the core application. All changes to the application and its infrastructure must be addressed in a professional manner using System Development Life Cycle methodology to ensure success and to meet the business needs of the department. Expected Skills: Able to work without assistance. Can provide leadership to others. Able to manage complex work efforts. May have advanced education. May have deep industry experience. Required: Full life-cycle development experience supporting applications written in Microsoft ASP.NET web forms, MVC and Web Services using SOAP/REST.    Required    7 Years Full life-cycle development experience supporting applications written in Java, J2EE, JMS, JDBC and Web Services using SOAP/REST.    Required    5 Years Experience programming with Microsoft Identity Model, Queues and SQL databases.    Required    7 Years Experience programming in Microsoft Entity Framework.    Desired    3 Years Experience with structured system development methodologies, preferably waterfall method.    Required    7 Years Excellent interpersonal, communication, organizational and time management skills.    Required    7 Years Ability to translate and communicate highly technical concepts to both technical and non-IT business users.    Required    7 Years Ability to develop relationships/ partnerships with customers.    Required    7 Years Extensive expertise conducting problem analysis and issue resolution.    Required   5 Years Experience monitoring, supporting/maintaining and developing applications in a distributed environment using Microsoft and Java Technologies.    Required    7 Years Experience performing business requirements definitions, reviewing functional specifications, developing test plans, & performing application testing.    Desired    7 Years Excellent written skills including experience using Microsoft Office tools (Word and Excel).    Desired    7 Years Experience with test environment design, setup, load, and refresh concepts and procedures.    Nice to have    1 Year Experience developing in an environment that includes the following development tools: Visual Studio and Eclipse.    Required    7 Years Local candidates in the Raleigh/Triangle area.    Highly desired     Prior experience working with any applications and interfaces.    Highly desired     Knowledge and understanding of Web Services Interface.    Required    5 Years

Technical Specialist

Dauphin County, PA
Contract
Our client is seeking an individual to provide technical, hands-on administration/development essential for ongoing wM support; leveraging additional wM components within the enterprise for those projects and/or applications leveraging wM. Resource will: Assist in development efforts related to new and/or existing wM packages currently implemented based upon the standards, templates and security requirements created by the wM product administrator. Assist current product support staff in solving any performance problems that arise during the contract. Assist project and/or application developers and wM support staff with the development, testing and implementation of web services. Evaluate current infrastructure and performance capacity based on current usage of the various wM environments. Assist with troubleshooting efforts associated with the wM product as well as will any custom code. Review the existing packages we support and provide product administrator with basic knowledge of development in terms of troubleshooting and changing the code and/or fixing code bugs as necessary. Assist wM support staff in developing web services, testing and debugging web services for Enterprise and/or project specific use, and associated documentation. Assist with the solution(s) to any problem(s) that might arise so that the wM administrator(s) can obtain the knowledge to address future issues in the absence of professional or contracted assistance. Assist in documenting procedures and best practices for wM administrator(s). Assist in the day-to-day administration and/or operations; e.g., deployments necessary to stand up new projects within the current as well as upgraded wM environments. Perform hands-on work as necessary to successfully support project testing efforts. Assist product administrator(s) with efforts to evaluate/deploy fixes as well as address tasks associated with product upgrade. Skills: Experience administering webMethods (wM) and related components.    Required    10 Years Experience working with wM JDBC, MQ and SAP adapters.    Required    10 Years Experience working with wM product troubleshooting, including custom code.    Required    10 Years Experience providing application support and enhancements to existing custom code in a fast-paced environment.    Highly desired    5 Years Experience working with HTTPS; SFTP, and MQ over SSL.    Highly desired    7 Years Experience working with web services, flow services, Java services, and flat file schemas/dictionaries.    Required    7 Years Experience creating/maintaining technical documentation related to application interfaces.    Required    10 Years Advanced experience using wM Integration Server (IS); Trading Networks (TN); My webMethods Server, Designer and Optimize.    Required    7 Years Experience creating Optimize for Infrastructure rules to monitor scheduled job, queues, and adapter connections and notifications.    Desired    3 Years Experience working with integrating SAG products with Windows Active Directory server using LDAP protocol.    Desired    7 Years Experience working with REST services and using Mediator for authentication setup.    Required    5 Years Experience working with STS implementation using wM CS/Mediator.    Desired    3 Years Experience working with parsing PDF/XLSX files in wM using Java libraries.    Required    10 Years Experience developing flat file schemas and dictionaries for parsing Fixed/Variable/Delimited flat files.    Desired    10 Years Experience working with Trading Networks and Partner onboarding process.    Required    5 Years Experience working with creating keystores and trust stores on Integration servers.    Required    7 Years Experience working with SFTP/FTP/SOAP protocols.    Required    5 Years

Customer Service Representative

Richmond, VA
Contract To Hire
We are hiring, and you could be our next star! We are seeking outgoing individuals who love helping people and want to work in a healthcare office environment. This temp-to-hire position must be filled urgently and is located in Nashville, TN. A typical day in this role involves: Accurately logging and retrieving information on a computer. Investigating and resolving customer problems. Responding to customer inquiries and requests in a timely and professional manner. Having a sense of urgency in our fast-paced office. Interacting with hospitals, physicians, beneficiaries, or other program recipients. Most importantly: Providing an energetic and educating conversation with our customers and clients. If you have: A High School diploma or equivalent (required). General knowledge of medical terminology (preferred). 1-2 years of customer service/telephone experience (preferred). Can speak English fluently You’re our perfect candidate! Bilingual English-Spanish is a plus. Required: You will be required to sit for extended periods of time; key and/or control objects; occasionally lift and/or move objects weighing up to 15 pounds; use a personal computer and communicate effectively with internal and external customers.? Additional Information: Hours: 8-hour shift between 7 AM - 7 PM Monday - Friday Benefits: $100 SIGN-ON BONUS* 15 days of annual leave 8 holidays Transportation bonus Direct hire after 520 hours Possibility of promotion after 90 days Apply today and begin your career with Astyra! Astyra is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Systems Engineer I

Plano, TX
Contract
Technical Sailpoint Engineer  Our client is currently seeking for Sailpoint Engineer with strong development experience in sail point tool. A person is responsible for troubleshooting major issues and fixing them, Primarily focus on defect and enhancements in the support team. Skills: Strong sail point development & support experience. Experience implementing sail point IdentityIQ and Customization. Experience with the following programming languages: Java, Beanshell/javascript, JSP/servlet, SQL. Experience with following Web Technologies: XML, SOAP, Web and application servers(Tomcat), HTML. Experience setting up and installing software on Unix/Linux platforms. Experience with Database (Oracle, MYSQL). Experience with directories AD, LDAP. Familiarity with identity management provisioning system. Strong interpersonal skills, excellent written and oral communication. Familiarity with IT security and risk management. Proven ability to work independently or in conjunction with a team. Good understanding of joiner, mover, leaver, Certifications.

Programmer Analyst 4

Spotsylvania Courthouse, VA
Contract
Our client is seeking a programmer/business analyst to assist in the implementation of a COTS Real Estate System from a homegrown iSeries AS400 application. Expertise in RPG programming is required to drive the success of this endeavor. Responsibilities: Performs the analysis, definition, design, programming, development, initial testing, and implementation of software, database, and applications. Assists in the evaluation, implementation, upgrade, and support of changes to existing software, databases, applications, and/or SQL-related projects. Creates and modifies enterprise reporting processes, develops and maintains the necessary documentation, ensuring that all projects are developed according to established standards, procedures, and specifications. Performing technical problem determination, resolution and support for interfaces, databases, applications or SQL projects within the development, test and production environments. Analyzes business process flows to improve the efficiency of county employees: reviews department reports/forms and flowchart diagrams of current business processes and systems; evaluates workflow methods/procedures to assess strengths/weaknesses of existing systems; interacts with department director and system users, vendors and other government officials to define details of workflow; develops needs assessments to document current/future needs; recommends solutions to software needs, discusses current analysis, needs assessments, and recommendations with department managers. Develops strategies for integration, conversion, and customization of new software into business processes. Develops a variety of technical documentation: develops user documentation to support new software: develops/designs required reports. Provides software training, technical support, information, and assistance to users. Maintains a working knowledge of a variety of computer programming languages, operating systems, and software programs associated with work activities, which should include RPG, word processing, spreadsheet, database, presentation, scanning, web administration, network management, communications, diagnostics, utilities, internet, and email; maintains working knowledge of various computer programs utilized by county departments. Skills: IBM Iseries    Required    10 Years RPG Programming    Required    10 Years DB2 and SQL Database Knowledge    Required    10 Years SQL Programming    Required    10 Years ETL Capability    Required    10 Years  

ETL Developer/Data Analyst

Harrisburg, PA
Contract
Our client is seeking an individual to optimize, develop and maintain integration solutions using SQL Server SSIS and ETL Framework (BIDS) as necessary to connect legacy data stores, the data warehouse. Responsibilities: Identify and analyze data discrepancies and data quality issues and work to ensure data consistency and integrity. Ensure the stabilization and high performance of existing ETL processes. Troubleshoot any complex data-related issues as well as provide support to production. Develop and deploy ETL job workflow with reliable error/exception handling and rollback. Drive process improvement and improve process efficiency. Document all ETL and data warehouse processes and flows. Communicate issues, risks, and concerns proactively to management. Must have experience working on SSRS. Power BI experience is preferred. Experience with Crystal Report will be beneficial. May be involved with manual testing. Performs other related duties as required. Skills: 4-year college degree or equivalent technical study with advanced study.    Highly desired     ETL Experience (including SSIS or other ETL tools).    Required    4 Years Data Analytics experience.    Required    3 Years Power BI    Highly desired    2 Years Data Warehouse knowledge and experience.    Highly desired    2 Years

Accountant II

Cambridge, MA
Contract
ACCOUNTANT II Our client is seeking an individual responsible for the month end close and annual budget preparation for select departments. Responsible for financial analysis of applicable departments. This position generally responsible for more complex areas that are generally assigned to an Accountant I. Responsibilities: Responsible for month end close for certain departments. Prepares accurate and timely journal entries, analyzes financial statements for reasonableness, explains budget vs. actual variances. Researches and reconciles general ledger balance sheet accounts. Analyzes balance sheet accounts and determine corrective action if required. Prepares special projects as requested by senior management. Requirements: Must have a minimum of 3+ years of prior general ledger and spreadsheet preparation experience. Candidate needs to be expert level in excel and have very strong GL experience. Ability to handle multiple priorities and meet tight deadlines. Demonstrated problem solving and organizational skills, strong communication skills (written and verbal) and comfortable communicating to all levels of management. Education: Bachelors degree in Accounting REQUIRED Schedule: 9am-5pm Monday-Friday  

Pharmacy Intake Coordinator

Orlando, FL
Contract
Pharmacy Intake Coordinator Our client is seeking an individual who will view and prioritize all incoming faxed prescription orders and authorizations and triage orders for new patients and refill orders for existing patients. They will create a new patient profile in the operating system, add all patient demographics, physician, and insurance information, and attach the faxed documents to the profile. They will contact the physician or patient for any missing information. Documents for existing patients will be attached to the existing patient's profile and this position then creates a preliminary new drug order and route it to the queue in the an operating system where the pharmacy data entry technicians view and complete the details of the order. Essential Functions: Responsible for soliciting new business with members of our non-exclusive insurance contracts. The coordinator will respond to referrals by making calls to try to capture business from members that already exist as a patient with another pharmacy. Create initial drug order in the system to start the process flow to be continued by data entry technicians. Enter all required demographic, physician, insurance, authorization, and other information into a profile for all new patients. Review all incoming faxed prescription orders and attach to a new or existing patient profile. Contact the patient or physician to fill in any missing information. Assign any non-prescription faxes to appropriate user and notify the user of the fax. Education: HS Degree/GED Requirements/Certifications: 1-2 years Minimum Specialty Pharmacy experience Certified Pharmacy Technician in FL - Preferred Must have a professional presence and strong written and verbal communication skills. Must be a team player. Requires intermediate knowledge of Excel, CPR+, and specialty pharmacy functions. Strong analytical and basic accounting skills. Schedule: Candidates will need to be available from 10:00 AM -7:30 PM Monday - Friday. Possible weekend Overtime. The schedule will be determined based upon business need. Call center environment - roughly 50 calls or less a day.

Data Analyst - Inter

McLean, VA
Contract
Our client is seeking a Data Analyst. Top Skills: SQL, Tableau (Required), Python (nice to have). 3-5 years of data analyst experience.          

Data Analyst - Inter

McLean, VA
Contract
Our client is seeking a Data Analyst. Top Skills: SQL, Tableau (Required), Python (nice to have). 3-5 years of data analyst experience.    

Data Analyst - Sr

Richmond, VA
Contract
Our client is seeking a Sr.Data Analyst. Responsibilities: This role is responsible for moving data from disparate data sources (various AWS clusters, Excel) into a single data repository on a regular basis. Build reports using Tableau and Birst to report on KRIs to enable leadership to assess the state of risk. Perform ad-hoc analysis to determine root cause and identify gaps in process controls Validate metrics leveraged by our organization to ensure completeness and accuracy. Required Skills: Experience using AWS tools, including building S3 buckets, moving data from S3 into tables in a cluster, moving data from the cluster to cluster. Experience using Tableau and/or Birst reporting tools. Other cloud-based reporting tools are a plus. Experience in SQL and Python. Scala, HTML, and Java are a plus. Knowledge of documenting data lineage to assess the appropriateness of documents during metrics validation. Strong problem-solving skills are needed to perform validation and identify required data sources for analysis and reporting.  

Billing Specialist I

Glen Allen, VA
Contract
Our client is seeking an individual responsible and accountable for the following essential functions including the accurate and timely entry of payments for all Rebate clients at the NDC yr/qtr level. The claims processor will meet SLA's related to the timeliness and accuracy of all cash posting processes. This contractor will assist in other rebate operational functions as necessary. Essential Functions: Enter payment information to the NDC 11 level into the First Rebate System. Work with the Pharmacy Services Analysts for any discrepancies with payments. Quality check entries made by the other Data Entry Specialists. Contact manufacturers for payment backup as needed. Provide backup support to another team/group members in the performance of job duties as assigned. Track and report data entered on weekly metric reporting. Maintain and update the required reference materials used in the data entry process. Requirements: 1+ Years Accounts Receivable experience including Billing, Reconciliations, and Collections. Solomon Experience a plus. Intermediate level MS Excel, Ten-Key by touch, must be detail oriented, decipher contract language, and computer billing adjustments manually finance associates.  The resource must be proficient in MS Office (Excel and Word), good in decision making, analytical, organized, and have top-notch customer service skills. Good written and oral communication skills required. Strong data entry/processing experience a must. Experience with Cognos preferred. Education: GED or High School diploma required. Additional Information: This is not a customer service role. This is more of a data entry, clerical role - along with the lines of Accounts Receivable. This position is on the Pharmacy Rebate Team in Glen Allen, VA.There are 11 team members on the Rebate team, 30 in the group altogether. Duration:Temp to hireWork Schedule:Monday - Friday,8am - 4:30pm OR 9am - 5:30pm  

Data Analyst - Sr

Las Vegas, NV
Contract
Our client is seeking an individual responsible for the design, development, and administration of transactional and analytical data constructs/structures. Responsibilities: Included within those responsibilities are the areas of data access and delivery technologies. Includes expertise in data quality, data organization, metadata, and data profiling. May provide technical support on data warehouse teams. Data set sizes are usually huge (in excess of hundreds of millions of records). Demonstrated ability to move from one sequential assignment to the next (work environment and priorities can change quickly depending on business needs) Demonstrated ability to move data between production systems and across multiple platforms. Skill Sets: 5+ years experience with Financial Services clients. Experience with major querying tools desired. Coordinating others work while involved with multiple work streams. No OTJ except for data and systems training. 5+ yrs experience with MVS, JCL, Unix, SAS, SQL, Python. Preferred skill sets - EC2, S3, Snowflake, Databricks. Nice to have skill sets - Teradata, Oracle, VB, Brio, Hyperion, Birst, Tableau Ability to communicate strategies and processes around data modeling and architecture to cross functional groups and senior levels. Ability to influence multiple levels on highly technical issues and challenges.

Provider Services Associate I

Maryland Heights, Missouri
Contract
This position is part of an operations team that strives to provide first call resolution to a specified set of customers. This position primarily answers incoming calls for new and existing authorizations. Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers. This role is expected to meet or exceed operations production and quality measures. Essential Functions: Understands the end to end authorization process, the SBU's business and business drivers for success. Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution. Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality. Resolves customer complaints or concerns as the first line of contact. Makes problem resolution and triage decisions not requiring clinical judgment. Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required. Transfers call to clinicians and physicians only for clinically escalated situations. Communicates appeal and denial language to providers and members when appropriate. Processes withdrawals and other case status changes as needed. Understands client and regulatory expectations for accounts in their designated region. Recognizes and develops relationships with provider groups through repeat calls, and recognizes provider sensitivities for different health plans. Is responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information. Processes fax attachments in between calls. Responsible for meeting SBU's Service standards in all categories on a monthly basis, team player, maintain member and provider Confidentiality at all times, demonstrate effective problem-solving skills, and be punctual and maintain good attendance. Participates in SBU's Service Operations activities as requested that help improve Care Center performance, excellence, and culture. Support team members and participate in team activities to help build a high-performance team. Demonstrate flexibility in areas such as job duties and schedule in order to aid SBU's Customer Care Operations in better serving its members and help SBU achieve its business and operational goals. Assist SBU efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assume responsibility for self-development and career progression. Other duties as assigned. Education: High School (Required) GED (Required). Required: Customer Service experience. Call center experience preferred. Must be a proficient typist (at least 30 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously. Ability to multi-task while staying organized. Additional Information: Temp to Perm Shifts will range from 7 AM start time to 10:30 AM start time Monday-Friday shift  

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